Business and Management Books

Book SynopsisGet people to read, listen to, and watch your LinkedIn messages The Ultimate LinkedIn Messaging Guide is for salespeople, businesses, recruiters, and LinkedIn users who struggle to get replies and results on the essential business platform. In this book, author Daniel Disney shows you just how powerful LinkedIn can be when you figure out how to do it right. You'll discover how to use LinkedIn messages to get noticed by employers, get attention to your business, and close deals. When you master LinkedIn messaging with the proven tips inside this book, you'll be able to start more conversations, create more opportunities and drive more sales and revenue. What you're looking for is out there if you know how to reach the people who can help. But in this age of information overload, no one will respond to a spammy message, call, or e-mail. You need to stand out and prove that you're legitimate. In this book, you'll find real examples of successful messages, as well as over 50 message templates and scripts for written, audio, video and InMail messages. There are also QR codes throughout the book that take you to recorded examples of video and audio messages so you can see and hear them in action. Learn how to send personalised connection requests and LinkedIn messages that prompt people to talk to youDiscover tips for building your network and reaching the decision makers at any companyLeverage the power of audio and video messages to connect more effectively on LinkedInFollow up and convert replies into sales, job offers, and high-value relationshipsIf you've struggled to get noticed, meet the right people, and close deals, The Ultimate LinkedIn Messaging Guide is the tool you need to turn it around.Table of ContentsForeword About the Author Introduction Part 1: Prospecting With Messages Chapter 1 – Motivation To Message Chapter 2 – The Prospecting Maze Chapter 3 – Outbound Social Selling Part 2: Research & Personalisation Chapter 4 – Why Aren’t People Replying? Chapter 5 – Research & Personalisation Chapter 6 – The One Thing To Avoid Chapter 7 – No One Likes Spam Messages Part 3: LinkedIn Messaging Thoughts Chapter 8 – InMail VS Message Chapter 9 – When To Send Messages Chapter 10 – One Size Doesn’t Fit All Part 4: Written LinkedIn Messages Chapter 11 – The Seven-Figure LinkedIn Message Chapter 12 – 25 Written Sales Message Templates Chapter 13 – Top Tips Part 5: Audio LinkedIn Messages Chapter 14 – Audio Voice Notes On LinkedIn Chapter 15 – How & When To Send Audio Messages Chapter 16 – The Two Most Important Components Chapter 17 – Ten Audio Sales Message Scripts Part 6: Video LinkedIn Messages Chapter 18 – Video Messages On LinkedIn Chapter 19 – From Video To Sale In 24 Hours Chapter 20 – Ten Video Sales Message Scripts Part 7: InMail Messages On Sales Navigator Chapter 21 – InMail Messages On LinkedIn Chapter 22 – InMail Subject Lines Chapter 23 – Ten InMail Sales Templates Part 8: Follow Up, Replies & Converting To Sales Chapter 24 – What If They Don’t Reply? Chapter 25 – Pick Up The Phone Chapter 26 – Conversation To Opportunity Part 9: Bonus Chapters Chapter 27 – Pipeline Will Always Be King Chapter 28 – Ten Big LinkedIn & Sales Navigator Tips Chapter 29 – Social Selling Top Tips Chapter 30 – Building A Strong LinkedIn Profile Chapter 31 – Cold Calling Is Like Blockbuster Chapter 32 – Social Selling In 15 Minutes Chapter 33 – The ABC’s Of Social Selling Working with Daniel Disney Acknowledgements Index

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Book SynopsisA wonderful story about leadership. In this little book, you will find the tools necessary to enhance your leadership journey. Thanks Patrick for giving us such a gift.Howard Behar, former president of Starbucks International Discover how to become a highly effective leader in this inspiring leadership story. Whether you are a startup founder, an entrepreneur, a manager who has just been promoted into a leadership position, or a senior executive, your success will depend on others. If you cannot lead people, groups, and organizations effectively, your teams will failand you will fail as a leader. In contrast, if you know how to transform a set of strong individuals into a thriving, cohesive team, the sky is the limit. If you know how to lead effectively, you will achieve the extraordinary.But how do you become an effective leader? If you are anything like the many leaders Patrick Flesner has enjoyed working with, you also look for answerTable of ContentsForeword xii Introduction xv Chapter 1: Refusal 1 Chapter 2: An Unexpected Meeting 7 Chapter 3: The Leadership Drama Triangle 17 Chapter 4: Leadership Debt 33 Chapter 5: The Leadership House Foundation 43 Chapter 6: What Makes a Strong Team 61 Chapter 7: Sharing Is Caring 79 Chapter 8: The Leadership Scale 93 Chapter 9: Losing Control 101 Chapter 10: There Is No Trying 113 Chapter 11: High Noon 123 Chapter 12: Three Years Later 137 The Leadership House Framework 145 The Leadership Scale 146 Leadership Coaching & Online Leadership Courses 147 Keynotes 148 More about Leadership and Growth 149 Acknowledgements 150 Author Bio 151

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Book SynopsisLearn to influence audiences with storyopia: Stories that take them on a journey from what is to what could be: Storytelling in Presentations For Dummies shows you how to develop and deliver a presentation through storytelling, keeping audience interested, and most importantly, making them heroes that take action towards change. You'll learn how to cull stories from your own experiences, and before you know it, you'll have more stories than Aesop has fables. You'll learn about the latest presentation software, so you can integrate visuals into your presentations and avoid the dreaded Death by PowerPoint. You'll also learn how to deal with challenging on-the-spot situations, deliver investor pitches and executive briefs, and present a paper at a conference. Additionally, find out how to deliver someone else's content and make it your own. This book will help you level up anywhere you need to present information by mastering the art of savvy presentationsthe most effective business communications tools of our time. Identify experiences that can be molded into stories that drive change. Prepare powerful openings to hook your audience right away whether delivering in person, online, or hybridHave your audience get the most from your presentation with an effective call to actionPrepare a storyboard, which is like a frame-by-frame roadmap, that will mesh together what you'll show and what you'll tellLeverage software like Canva, Prezi, and Storyboarder to tie your presentation togetherEnjoy the colorful 8-page mini-booklet, Storytelling to StoryboardingThis Dummies guide is perfect for any professional who needs to present, and at some time all professionals do. It's also for entrepreneurs who want to build community and grow their business, in addition to students who want to wow teachers and classmates.Table of ContentsIntroduction 1 Part 1: Martians, Stories, and Heroes 5 Chapter 1: Sizzle Your Presentations with Stories 7 Chapter 2: Storyopia: Sharing Stories from What Is to What Can Be 19 Part 2: Nuts ’n’ Bolts 31 Chapter 3: Knowing Your Audience to Make Them Heroes 33 Chapter 4: Mining and Crafting Great Stories 47 Chapter 5: Starting Strong for a Groundswell Response 69 Chapter 6: Ending Memorably 89 Chapter 7: Storyboarding: Bringing Stories to Life Frame by Frame 97 Part 3: Adding Flourishes 115 Chapter 8: Slideware: Buying and Applying 117 Chapter 9: Slide Sense: Using Slides Effectually 137 Chapter 10: Handouts and Workbooks: Kick ’Em Up a Notch. 153 Chapter 11: Your Bio: The Story of You 167 Chapter 12: Requesting Feedback: Evaluation Forms 181 Part 4: It’s Showtime 191 Chapter 13: Poised to Present 193 Chapter 14: Collaborative Team Presentations 213 Chapter 15: On the Spot: Fielding Difficult Questions and Delivering Bad News 227 Chapter 16: Adding a Splash of Humor 239 Chapter 17: Vive la Différence: Diversity and Inclusion 249 Chapter 18: Journeying from In-Person to Virtual 259 Part 5: Specialized Presentations 271 Chapter 19: Structuring a Training Session or Workshop 273 Chapter 20: Nailing an Executive Briefing 291 Chapter 21: Presenting a Paper at a Conference 303 Chapter 22: Presenting Someone Else’s Content 317 Part 6: The Part of Tens 325 Chapter 23: Ten Hints for Combatting Stage Fright 327 Chapter 24: Ten Tips for Telling a Relatable Story 331 Chapter 25: Ten-Plus Ways to Make Your Presentation Interactive 335 Chapter 26: Ten Reasons Presentations Can Fail 339 Part 7: Appendixes 343 Appendix A: Presentation Checklist 345 Appendix B: Glossary. 349 Index 353

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Book SynopsisTable of ContentsIntroduction 1 About This Book 2 Foolish Assumptions 2 Icons Used in This Book 3 Beyond the Book 4 Where to Go from Here 4 Part 1: Understanding Projects and What You Want to Achieve 5 Chapter 1: Success in Project Management 7 Taking on a Project 7 Avoiding the Pitfalls 8 Deciding Whether the Job is a Project 10 Understanding the four control areas 10 Recognising the diversity of projects 12 Understanding the four stages of a project 13 Defining the Project Manager’s Role 15 Looking at the Project Manager’s tasks 16 Opposing opposition 17 Avoiding ‘shortcuts’ 18 Deciding On Your Approach 19 Chapter 2: Thinking Through the Life of Your Project 21 Using a Set Approach 21 Breaking the Project Down into Stages 22 Appreciating the advantages of stages 23 Deciding on the number of delivery stages 24 Understanding the Four Main Stages 25 Starting the project 25 The planning stage – organising and preparing 28 The delivery stages – carrying out the work 32 The closure stage 36 Chapter 3: Defining the Scope and Producing a Business Case 37 Defining the Scope 38 Managing expectations and avoiding disappointment 39 Challenging the scope 39 Understanding the dimensions of scope 40 Being clear 40 Considering the requirements 41 Producing a Business Case 41 Getting to grips with the basic contents 42 Keeping the Business Case up to date 42 Figuring out why you’re doing the project 43 Understanding project justification 44 Understanding benefits 45 Writing the Business Case 49 Complying with organisational standards 50 Going Back to the Scope 50 Challenging the existing scope 51 Going the second mile 51 Getting to Grips with Techniques 52 Calculating return on investment 52 Understanding cost–benefit analysis 52 Chapter 4: Knowing Your Project’s Stakeholders 55 Managing Stakeholders 56 Identifying stakeholders – the ‘who’ 57 Analysing the stakeholders – the ‘where’ 60 Understanding positions – the ‘why’ 62 Deciding action – the ‘what’ 63 Working with stakeholders – the ‘how’ 65 Planning the work – the ‘when’ 66 Handling Opposition 67 Solving the problems 67 Focusing on the common areas 67 Understanding that you’re a threat 67 Spotting facts and emotions 69 Overriding the opposition 70 Handling Multiple-Stakeholder Projects 71 Getting multiple approvals 71 Developing management strategies 71 Part 2: Planning Time: Determining What, When and How Much 73 Chapter 5: Planning with Deliverables First 75 Seeing the Logic of Product Planning 76 Thinking ‘product’ before thinking ‘task’ 76 Understanding the problems of an activity focus 78 Knowing What a Product Is – and Isn’t 79 Finding Good Product Names 80 Using a Business Project Example 81 Identifying the products 81 Developing a sequence 82 Defining the products 87 Using a Structured Product List 88 Unleashing the Power of the Work Flow Diagram 91 Using the Work Flow Diagram for risk 92 Using the Work Flow Diagram for control 92 Using the Work Flow Diagram to show stages 93 Using the Work Flow for progress reporting 93 Getting a picture of the project 95 Chapter 6: Planning the Activities 97 Moving From Products to Activities 98 Having multiple tasks to build a product 98 Listing the activities or tasks 99 Drawing Up a First Activity Network 101 Seeing how you build up an Activity Network 101 Using the Work Flow Diagram 103 Putting in the time durations 105 Calculating the length of the project 107 Understanding Float and Its Impact 109 Identifying the Critical Path 111 Watching the critical path 112 Finding a split critical path 113 Being More Precise with Dependencies 114 Understanding dependency types 114 Staying in touch with reality 117 Thinking a bit more about sequences 118 Working with the Activity Network 120 Working back to meet end dates 121 Avoiding backing into your schedule 122 Going for Gantt 123 Estimating Activity Durations 125 Getting the best information 126 Using estimating techniques 127 Putting a health warning on estimates 128 Chapter 7: Looking At Staff Resources 131 Seeing Why You Need to Plan Staff Use 132 Dealing with resource conflicts 132 Making sure that people are available 133 Monitoring use of staff on the project 135 Matching People to Tasks 135 Working out the skill sets and knowledge that you need on the teams 135 Growing your people 136 Identifying skills sets 137 Honing Your Task Duration Estimates 138 Documenting your estimates 138 Factors in activity timing and estimates 139 Estimating required work effort 140 Factoring in productivity 141 Taking care with historical data 144 Accounting for availability 145 Smoothing the Resource 146 Checking for resource conflict 146 Resolving resource conflicts – the steps 147 Co-ordinating assignments across multiple projects 149 Chapter 8: Planning for Other Resources and Developing the Budget 151 Determining Physical Resource Needs 152 Identifying resource needs 152 Understanding physical resources 154 Thinking a bit more about timing 155 Preparing a Budget 156 Looking at different types of project costs 157 Developing a project budget at three levels 159 Creating a detailed budget estimate 160 Refining your budget through the stages 162 Avoiding drowning people in detail 164 Chapter 9: Planning at Different Times and Levels 165 Putting the Main Structure in Place 166 Deciding on the stages 166 Holding a Stage Gate 168 Working with Planning Levels 169 Drawing up new plans 170 Keeping higher level plans up to date 172 Planning at more than one level at once 172 Chapter 10: Dealing with Risk and Uncertainty 175 Understanding Risks and Risk Management 176 Seeing why you need risk management 177 Managing, not necessarily avoiding, risk 177 Keeping people informed 178 Keeping risk in focus throughout the project 180 Working Through the Risk Cycle 180 Identifying a risk and its trigger event(s) 182 (Re)analyse the risk and check existing actions 183 Deciding risk management action(s) 189 Add/modify risk management in the plans 193 Take planned action(s) and monitor the risk 194 Documenting Risk 195 Risk Plan 195 Risk Log 196 Getting Some Help from Techniques 197 Ishikawa (fishbone) diagram 197 Work Flow Diagram 198 Risk Checklist 198 Decision tree 198 Chapter 11: Controlling Quality 201 Understanding the Effects of Getting Quality Wrong 203 Understanding the impact of poor quality 203 Avoiding the cost of unnecessarily high quality 204 Defining Quality 205 Striking the Quality Balance 205 Balancing quality against project effort (and more) 205 Thinking through what quality level you need 206 Identifying when quality levels are mandatory 208 Spotting Quality Game-Playing and Working to Prevent It 208 The quality level game and a guilty conscience 209 When formality and auditing means nothing 210 Typical game players 211 Achieving a Culture of Quality 211 Communicating quality requirements and procedures 212 Explaining the attitude to error 212 Celebrating when errors are found 213 Getting On Top of Quality in Your Project 214 Drawing up an effective Quality Plan 214 Building the foundation with good product definition 216 Using powerful yet simple logs 217 Auditing quality effectively 218 Delivering At the Right Level 218 Specifying the right sort of testing 219 Using the right people 219 Reviewing Products 220 Using informal review (peer level checking) 220 Using formal review 221 Part 3: Putting Your Management Team Together 225 Chapter 12: Organising the Project 227 Designing the Project Organisation 227 Understanding it’s about roles, not jobs 229 Getting to grips with project roles 230 Looking at the roles 230 Influencing the selection of PSG roles 239 Defining Organisational Structures 239 The projectised structure 239 The matrix structure 240 Taking note of the structure 241 Chapter 13: Working With Teams and Specialists 243 Looking At the Team in Context 245 Working with Team Leaders 246 Accepting That People Are Different 248 Using the Controller–Analyst Matrix 248 Building in or avoiding team conflict 249 Using the model on the fly 250 Thinking About Suitable Team Members 251 Considering Performance 252 Identifying the performance progression 252 Monitoring performance 253 Maximising performance 253 Working with Senior Staff 254 Being secure in your role 255 Calling in the heavy guns 255 Working with Technical Specialists 256 Finding a translator 256 Admitting your ignorance 257 Being on-side 257 Working with Supplier Teams 258 Supporting supplier staff 258 Choosing suppliers carefully 259 Thinking ‘time’, not just ‘initial cost’ 259 Dealing With Discipline 259 Maintaining some distance 260 Owning the problem 260 Avoiding jumping to conclusions 261 Resolving problems – or trying to 261 Treading the disciplinary trail 262 Changing Staff 262 Chapter 14: Being an Effective Leader 263 Practising Management and Leadership 264 Understanding what makes a good leader 264 Developing personal authority 266 Knowing What Motivates and What Demotivates 268 Taking a lesson from Fred Herzberg 268 Understanding points of demotivation 270 Ensuring that others are on board 271 Developing Your Teams 272 Defining your project procedures 272 Helping your teams to function well 273 Stoking the Boilers 275 Letting people know how they’re doing 276 Motivating people when they leave 276 Keeping your finger on the pulse 277 Part 4: Steering the Project to Success 279 Chapter 15: Tracking Progress and Staying in Control 281 Understanding What Underpins Effective Progress Control 282 Having a reliable plan 282 Having clear and frequent milestones 283 Having an effective reporting mechanism 284 Harnessing Product Power for Progress Control 284 Compiling a Work Checklist 285 Getting visual with the Work Flow Diagram 286 Monitoring at project, stage and Work Package levels 286 Taking Action When Things Go Off Track 286 Finding out why the project is off track 287 Thinking about what you can do to get back on track 289 Deciding what you’ll do 290 Taking action 290 Monitoring the effectiveness of the action 290 Monitoring Work Effort and Costs 291 Keeping an eye on work effort 291 Follow the money: Monitoring expenditure 295 Dealing with Change and Avoiding Scope Creep 299 Understanding different types of change 300 Looking at impacts – the four dogs 302 Responding to change requests 304 Eliminating scope creep – well, almost 305 Handling Bad News 306 Chapter 16: Keeping Everyone Informed 307 Looking At Communications Failure 308 Communications breakdown – the big project killer 308 Identifying causes of communications problems 309 Communicating Effectively 311 Distinguishing between one-way and two-way communication 312 Can you hear me? Listening actively 312 Choosing the Appropriate Medium 314 Writing reports 315 Meeting up 318 Setting up a project website 321 Making a business presentation 321 Preparing a Communications Plan 323 Identifying the communications 324 Writing a Communications Plan 326 Chapter 17: Closing Your Project 329 Staying the Course to Completion 330 Thinking ahead about project closure 330 Dealing with a crash stop 331 Planning Closure 332 Outlining closure activities 333 Motivating teams to the finish line 334 Providing a Good Transition for Team Members 334 Reviewing the Project 336 Beginning with the end in mind 336 Recording project information 338 Learning lessons and passing them on 338 Measuring benefits 338 Planning for Things After the Project 340 Part 5: Taking Your Project Management to the Next Level 343 Chapter 18: Outlining the Cyclical (Agile) Approach 345 Understanding the Difference Between Linear and Cyclical Approaches 346 Seeing Beyond the Hype 347 Unravelling misnomers 347 Separating fact from over-enthusiastic fiction 348 Implementing a Cyclical Approach 349 Understanding roles and functions 350 Running development cycles 350 Choosing The Right Approach for Your Project 352 Basing your decision on the project’s characteristics 352 Seeing the gaps in cyclical approaches 352 Getting it right, cyclical or not 353 Chapter 19: Managing Multiple Projects 357 Talking the Talk 358 Defining a programme 358 Defining a portfolio 360 Deciding on a Programme 360 Understanding programme roles 361 Fitting in with Programme Plans 362 Mapping interdependencies by product 362 Controlling a programme 364 Managing a Portfolio 365 Understanding the project implications 366 Maintaining the portfolio 366 Chapter 20: Using Technology to Up Your Game 369 Using Computer Software Effectively 370 Seeing what software you need 371 Understanding where to use software 371 Having Your Head in the Cloud 377 Getting Really Good Stuff for Free 379 Supporting Virtual Teams with Communication Technology 380 Saving Time with Software 381 Being Artificially Intelligent 381 Chapter 21: Monitoring Project Performance with Earned Value Management 383 Understanding EVM Terms and Formulas 384 Looking at a project example (1) 384 Looking at a project example (2) 385 Looking at a project example (3) 385 Getting the three key figures 386 Working with Ratios and Formulas 388 Investigating Variances 389 Deciding What to Measure for EVM 390 Chapter 22: Project Governance and Why It’s Really Important 393 Seeing Why It’s a No-brainer 394 Looking At Other Guidance 395 Understanding What’s Involved 395 Understanding the Organisational Level 396 Standards and approaches 397 Reviewing governance and standards 397 Checking an Individual Project 398 Checking the project’s Outline Charter 399 Checking the Charter and PMP 399 Checking the project while it’s running 400 Evaluating the project at the end 401 Maintaining the ‘Big Divide’ 402 Coordinating Your Project Training 403 Part 6: The Part of Tens 405 Chapter 23: Ten Questions to Ask Yourself as You Plan Your Project 407 What Are the Objectives of Your Project? 407 Who Do You Need to Involve? 408 What Will You Produce? 408 What Constraints Must You Satisfy? 409 What Assumptions Are You Making? 409 What Work Has to Be Done? 410 When Does Each Activity Start and End? 410 Who Will Perform the Project Work? 410 What Other Resources Do You Need? 411 What Can Go Wrong? 411 Chapter 24: Ten Tips for Writing a Convincing Business Case 413 Starting with a Bang 413 Spelling out the Benefits Clearly 414 Pointing Out the Non-quantifiables 414 Being Prudent 415 Considering Three-point Estimating 415 Making Sure Benefits Aren’t Features 415 Avoiding Benefits Contamination 416 Making Sure You Can Deliver Benefits 416 Supplying Evidence or Referencing It 416 Using Appendices 417 Chapter 25: Ten Tips for Being a Better Project Manager 419 Being a ‘Why’ Person 420 Being a ‘Can Do’ Person 420 Thinking about the Big Picture 420 Thinking in Detail 420 Assuming Cautiously 421 Viewing People as Allies Not Adversaries 421 Saying What You Mean, and Meaning What You Say 421 Respecting Other People 422 Acknowledging Good Performance 422 Being a Manager and a Leader 422 Index 423

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Book SynopsisFollow along on the journey of the founding, development, and breakaway success of a multi-billion-dollar tech company Written by insiders Denise Persson and Chris Degnan, CMO and CRO of Snowflake, the global force helping mobilize the world's data, Make It Snow explores the lifespan to date of the wildly successful enterprise company, from fighting tooth and nail to simply survive during its early days, to its disruption of the industry and corresponding rapid growth, all the way to its IPO in 2020 in the highest valuation of a software company in the history of Wall Street. This book covers each stage in the creation of Snowflake, including Startup, Build Stage, and Scaling Stage. Readers will learn about: The company's origins and the state of the market in data management and analytics before Snowflake came on the sceneFriction between marketing and sales teams at Snowflake and how these issues were resolvedWhy gaining the trust of customers was so important to Snowflake's early su

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Book SynopsisUSA TODAY BESTSELLERLearn the steps to build better habits and join the ranks of changemakers and goal achievers everywhere In The 6% Club, The Change Doctor Michelle Rozen, PhD, teaches audiences and readers how to create and actually stick to new positive habits, unlocking the secret formula to the life, success, and happiness they've always dreamed of. The book was born from a recent study where Dr. Rozen surveyed 1,000 people who pledged to make a change in their lives, and, shockingly, only 6% had stuck to the change just a month later. Dr. Rozen's powerful, uplifting, and actionable methods have been tested on countless event attendees from all types of background for over a decade. In this book, readers will learn how to: Work out more, eat healthier, save more money, do better in business, or attain any other personal or professional goalMake changes solo, or with another individual like a friend or partnerStop making excuses, giving up, or putting it offeffortlessly Based o

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Book SynopsisWhat does it take to lead effectively today? The world of work has undergone a sea change, presenting a new matrix of concerns and questions for leaders and potential leaders. How can you be successful amidst the present-day pressures and threats?In this much needed book, Carla Harris, TED speaker and one of the world''s most senior women in finance, examines the journey from individual contributor to intentional leader. She explores the essential skills necessary to succeed, such as the importance of taking risks, creating a vision, and leveraging assets like relationships and partnerships.Based on ten attributes of leadership that you must be intentional about every day, as well as exploring the key traits of executing as a transformational leader, Lead to Win is timely and inspiring. Filled with Harris'' trademark practical advice, it is the guide you need to become powerful, impactful and influential when leading others in any environment.<Trade ReviewOur world has changed - and so must the way we lead. Thank goodness, then, for Carla Harris. In this powerful book, she draws on the wisdom accumulated during her own astonishing career to illuminate how leaders can become more intentional, effective, and transformative. - Daniel H. Pink, #1 New York Times bestselling author of THE POWER OF REGRET, DRIVE, and TO SELL IS HUMAN * Daniel H. Pink, #1 New York Times bestselling author of THE POWER OF REGRET, DRIVE, and TO SELL IS HUMAN *Carla Harris knows what it takes to smash glass ceilings and blaze new trails. This powerful, practical book is filled with pearls of leadership wisdom from her exemplary career. * Adam Grant, #1 New York Times bestselling author of THINK AGAIN *Based on Carla's personal experience in dynamic, competitive operational environments, her insights and tactics will be very valuable contributions to evolving leaders. - Dr. James Cash, Professor Emeritus, Harvard Business SchoolBattle-tested pearls of wisdom for powerful leadership in the pandemic-impacted 21st Century. This book offers a recipe for leadership success if you are already sitting in the C-suite, a founder of an early stage company, or someone aspiring to lead others in any venue. - Robin L. Washington, Board Director, Salesforce, Honeywell, and Alphabet, former CFO, Gilead SciencesA foundational playbook for executives who are on the development path to transformative leadership. This is a 'must-read' for all organizational leaders who understand the importance of moving beyond execution to empowerment. - Gaby Sulzberger, Chairman ESG, TeneoThe kind of candor, foresight, and unflinching reflection these uncertain and challenging times call for. - Caroline Clarke, author, Take a Lesson: Black Achievers on How They Made It and What They Learned Along the Way, co-founder, Black Enterprise Women of Power The rules for impactful leadership have changed and at this time, leaders will have to listen, be engaged and prone to action like never before. In Lead To Win, Carla Harris gives you the playbook to steer through this transformative time in the workplace so that you can lead and win! - Shellye Archambeau, Fortune 500 board director and Author of Unapologetically AmbitiousA powerful guide for executives seeking to develop leaders who are able to make a significant impact at their company. - Mike Hyter, President and CEO, The Executive Leadership CouncilA blueprint of how to lead in the times that we are in. - Hope Knight, Senior Corporate and Government Executive

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Book SynopsisCome for the engrossing content, and stay for the lessons that might just change how you talk, write, and lead.”  —Adam GrantLearn how to take any story and make it perfect—from storytelling expert Karen Eber, whose popular TED Talk on the subject continues to be a source of inspiration for millions.What makes a story perfect? How do you tell the perfect story for any occasion?We live in a story world. Stories are a memorable and engaging way to differentiate yourself, build connection and trust, create new thinking, bring meaning to data, and even influence decision-making. But how do you turn a good story into a great story that informs, influences, and inspires?In The Perfect Story, Karen Eber—leadership consultant, professional keynote storyteller, and TED speaker—shares the science of storytelling to teach you to:Leverage the Five Factory Settings of the Brain tTrade Review'We all love hearing a great story, but surprisingly few of us know how to tell one. Karen Eber is one of those few, and in this book, she shares her secrets. Come for the engrossing content, and stay for the lessons that might just change how you talk, write, and lead.' * ADAM GRANT, #1 New York Times bestselling author of Think Again and Hidden Potential; host of the TED podcast Re:Thinking *'Storytelling is at the heart of every company, project, and meaningful connection. Great stories unite, inspire, and even challenge thinking. Karen Eber shares the steps for building the perfect story for each audience. The Perfect Story will change the way you think about stories and will become a trusted resource you reach for frequently.' * RANDI ZUCKERBERG, New York Times bestselling author of Dot Complicated and Pick Three; CEO of Hug and Zuckerberg Media *'Whether CEO of a company, leader of a team, creator of promotional materials, or simply someone who enjoys hanging out with friends, anyone can benefit from becoming a better storyteller. This delightful book masterfully explains how. Supported by research and packed with engaging stories (of course!), The Perfect Story should be at the top of your reading list this year.' * AMY C. EDMONDSON, Professor of Leadership & Management, Harvard Business School; author of Right Kind of Wrong *The Perfect Story is the perfect book for both novice and seasoned storytellers who need to improve the impact of their creations. Using the latest science, concrete examples, and checklists, The Perfect Story will immediately improve what we all do to influence others--tell stories. * PAUL J. ZAK, Ph.D., Author of Immersion: The Science of the Extraordinary and the Source of Happiness *'The Perfect Story is an indispensable resource for professionals in leadership and business seeking to master the art of storytelling. The book's comprehensive approach provides readers with the tools to create inspiring visions and missions for their companies, deliver captivating speeches, and build beloved brands. This is a must-read for anyone seeking to master the art of storytelling and take their leadership and business skills to the next level.' * MARSHALL GOLDSMITH, Thinkers50 #1 Executive Coach; New York Times best-selling author of What Got You Here Won’t Get You There *'Karen Eber has combined theory and practice to provide us the ultimate toolbox for narrative excellence. If you're trying to communicate with greater intention and effectiveness, this book is for you.' * DANIEL H. PINK, #1 New York Times bestselling author of The Power of Regret, A Whole New Mind, and Drive *The heart of great stories and communications is purpose and precision. The Perfect Story demonstrates how to develop engaging stories for each audience. Karen masterfully weaves in stories that draw you in while offering readers practical steps and tools. If you are looking to be a more memorable and effective communicator, The Perfect Story is for you. * DORIE CLARK, Wall Street Journal bestselling author of The Long Game and executive education faculty —Duke University Fuqua School of Business *Through real-world examples and practical steps, The Perfect Story shows you how to develop a compelling story, tailor it to your audience and deliver it with authenticity and impact. Whether you are looking to inspire your team, expand thinking, or build empathy and trust, this book will guide you through telling great stories * FRANCES FREI, Ph.D., Professor: Harvard Business School; Author of Unleashed *

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Book SynopsisThis book is packed with everything amateur chefs need to know about delivering a pop-up restaurant. Including tips from the country's leading pop-up restaurateurs, the authors reveal everything from creating a menu, publicizing the event, dressing your venue, to running an organized kitchen. Discover how to:Theme your evening, and pick a fool-proof menuOrganize front of house, and keep your customers happyPrice your event and get free publicityAvoid licensing and health-and-safety pitfallsGuarantee your first pop-up is a roaring successPeppered with case studies from novices and professionals, you'll learn from other chefs' successes (and near-successes!) so your own evening runs without a hitch.

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Book SynopsisPeople buy people, which means that managing our presence and profile is critical. We are constantly meeting and speaking to people who are short of both time and attention. By exploring the concepts of energy (to increase presence) and story structure (to bring content alive and make it concise, accessible and memorable), Edie Lush and Charlotte McDougall offer a practical guide for beating nerves and building the foundation for real self-awareness and confidence.How To Speak With Confidence in Public will help you build your presence and profile and explore techniques to help you present yourself, your personality and your messages in a confident, personable and compelling way - wherever you are and whoever you are talking to. What you'll learn - A heightened awareness of what effective and engaging communication looks and sounds like.- Practical techniques to immediately help you come across with more confidence and authority.- A practical methodology to help you prepare and structure your content and bring it to life.- Nerves: how they can affect us, and what to do about it!Table of ContentsChapter - 1: Introduction Chapter - 2: Dynamic energy Chapter - 3: Telling the story Chapter - 4: The science behind this stuff Chapter - 5: Preparing for an interview Chapter - 6: Case study: the job interview Chapter - 7: The Big Speech Chapter - 8: The body is wired for images Chapter - 9: Case study: the Big Speech Chapter - 10: How to start - and end - strong Chapter - 11: Case study: pitching for business Chapter - 12: Conclusion Section - i: Author's Note Acknowledgements - ii: Acknowledgements Index - iii: Index

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Book SynopsisIn a world of increasing polarization, Digital, Diverse & Divided shows us how to use cultural intelligence to bridge our divides and authentically connect with those around us.The divides between us seem to keep growing no matter the issue—politics, race relations, religion, and the list goes on. Tackling polarization isn’t easy, but this book gives us tools to bridge our divides without forcing everyone to conform to the same thinking and behavior.Cultural intelligence, a scientific model originally designed for working with people from different cultures, is ideally suited to bridge our polarizing differences. In Digital, Diverse & Divided, David Livermore, the leading expert on cultural intelligence, teaches us how to use the method he has taught global executives and foreign diplomats to navigate difficult conversations with anyone.Livermore uses his renowned work in cultural intelligence to address everyday challenges such as these: How should I respond to a racist comment? What should I do when someone is completely closed to a different perspective? How can I persuade polarized groups to move beyond “agree to disagree”? How do I handle the emotional fatigue that comes with polarizing conversations and relationships? Digital, Diverse & Divided combines groundbreaking research, riveting stories, and practical strategies that are proven to build a more culturally intelligent world for all of us.

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Book SynopsisPepsiCo?s award-winning chief design officer reveals the secret to creating life-changing innovations: putting human needs at the center of any design process.?Innovation is an act of love?or at least it should be. Always. It is a gesture of empathy, respect, generosity, of one human being?s devotion to another,? writes Mauro Porcini at the beginning of this extraordinary book.It is in part a memoir by one of the world?s leading designers?the first chief design officer at both 3M and Pepsi. But even more, it is a manifesto for a genuine, authentic, and deeply humanistic approach to design, one that aims to create personal and social value first and financial and economic value afterward.In every industry, new technologies have lowered the barrier to entry like never before. Either you design exceptional products or somebody will beat you to it. Porcini shows, through example after example and story after story, that the key to real, world-changing innovation is to put people first?not only the people we innovate for but also the people who lead the innovation process.Putting people first requires what Porcini calls unicorns: people who are in love with people, who have a genuine fire in them to create meaningful solutions for actual human beings. In this book, he describes them, celebrates them, and details their superpowers so you can find them, hire them, grow them, and retain them.Some are qualities you might expect?the ability to dream combined with the ability to execute. But when was the last time you heard an executive ask prospective hires if they were kind, optimistic, curious, or humble? Porcini uses his journey across startups and multinational corporations, through successes and failures, to create a handbook for modern innovators.

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Book SynopsisThe third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19.The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback—not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty.This new edition condenses the tried and true eight-step formula into a tighter, more efficient three-step formula. From her work with clients, the author has updated industry-specific complaint examples and added in new concepts, such as a process that enables employees to handle complaints with increased emotional resilience—something that is sorely needed since dealing with increasingly difficult customers is a common occurrence in the wake of the COVID-19 pandemic.Handling complaints doesn’t have to be a negative, soul-crushing experience. Janelle Barlow gives the right tools to treat each of them as a source of innovative ideas that can transform your business.

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Book SynopsisThe future of work is here. You can no longer survive by copying and pasting old office techniques into a digital environment; it’s exhausting, unproductive, and unsuccessful. There is a better way! Are you ready to rethink everything you know about how remote works?Drawing on their years of experience working at remote companies DuckDuckGo and Automattic, plus dozens of interviews with leading experts, Ali Greene and Tamara Sanderson have written the ultimate playbook for managing remote teams.This book addresses challenges such as communicating effectively (with fewer meetings!), eliminating frustration over what tools to use, establishing team norms, and focusing on getting things done. You will learn how to work best remotely and create a workplace designed for freedom, flexibility, and focus.For decades, we’ve planned our lives around our work. Now it’s time to intentionally design work to fit our lives.

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Book SynopsisIn developing the skills necessary to engage in Bold, Inclusive Conversations around polarizing topics, we can acknowledge that these subjects are complex, that there are no simple answers, and that it takes time and practice to learn how to do it well.Politics, religion, race?we can''t talk about topics like these at work, right? But in fact, these conversations are happening all the time, either in real life or virtually. And if they aren''t handled effectively, they can become more polarizing and divisive, impacting productivity, engagement, retention, teamwork, and even employees'' sense of safety in the workplace.In this second edition of We Can?t Talk about That at Work!, best-selling author Mary-Frances Winters and new coauthor Mareisha N. Reese of The Winters Group, Inc., provide fresh examples, updated research, and compelling insights. Featuring a new chapter on how two organizations have actualized the model for Bold, Inclusive Conversations as well as a discussion guide and updated glossary, this modern classic offers step-by-step guidance for conducting structured conversations around polarizing topics. Leaders and organizations can address sensitive subjects head on in a way that brings people together instead of driving them apart.

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Book SynopsisNASA, Pixar, and BMW all use the Process Communication Model as a way of training leaders to connect effortlessly with anyone. This book simplifies the complex model to make it easy for anyone to use.Assessments like MBTI, DiSC, and StrengthsFinder are popular tools for understanding personality. Unfortunately, the results often isolate people in neat boxes rather than build bridges across their differences. In contrast, the Process Communication Model (PCM) helps you find the shared ground between you and the people you speak with. According to PCM, we all have a feeler, a thinker, a believer, a dreamer, a rebel, and a promoter within us; it''s the proportions that vary. We default to communicating with our strongest part, when we should be communicating using the part we have most in common with others. Over one million people in fifty countries have been trained in this model, but this is the first book written with the goal of being easily understood by untrained people. Seeing People Through will help leaders support their people in facing any challenge and get organizations communicating on mutually beneficial terms.

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Book SynopsisThe leading authority on agile marketing shows how to build marketing operations that can pivot freely and yet remain committed to priorities.As a marketer, are you tired of chasing marketing fads and algorithm rumors that seem to change every couple of months? This guide to building the perfect marketing department will help you achieve the latest and greatest without having to rebuild your operations from scratch every time the wind shifts. Agile strategies have been the accepted modus operandi for software development for two decades, and marketing is poised to follow in its footsteps. As the audiences we market to become ever more digital, agile frameworks are emerging as the best and only way to manage marketing. This book is a signpost showing the way toward the agile future of marketing operations, explaining how every role, from social media intern up to chief marketing officer, can work in unison, responding to the market''s demanding challenges without losing focus on the big picture.You will learn what it takes for marketing agility to thrive--customer focus, transparency, continuous improvement, adaptability, trust, bias for action, and courage--along with the antipatterns that can drag you down. Most important, you will learn how to implement the systems, strategies, and practices that will truly transform your marketing operations.

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Book SynopsisThis book shows how any college student can land the position they want by creating relationships with professionals in the industries they’re interested in by using the author’s proven Career Launch Method. Did you know only 20 percent of jobs and internships are posted online? This means 80 percent of positions are filled in what Sean O’Keefe and others calls the hidden job market. This book will teach you how to tap into that 80 percent! O''Keefe, in partnership with the Career Leadership Collective, is now sharing his proven eight-step Career Launch Method that will help any student explore career options and land the internships and jobs they want by creating professional relationships from scratch. This book demystifies the concept of intentional, proactive relationship building by teaching all the practical microsteps needed to succeed. And O’Keefe teaches readers how to "play the student card," turning inexperience and eagerness to learn into a powerful advantage. Launch Your Career features first-person stories of students from all backgrounds and programs of study who have used the Career Launch Method to earn jobs or internships at all types of companies, nonprofits, government agencies, social enterprises, and institutions across the country and around the world.  The book includes the Career Launch Readiness Assessment, which helps students evaluate their competency in five key areas. This book will become a go-to resource for students looking to find internships and jobs, as well as a needed tool for colleges looking to increase retention rates and student''s return on investment.  

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Book SynopsisWould you rather get a root canal than schmooze with a bunch of strangers? Does the phrase “working a room” make you want to retreat to yours? Is small talk a big problem? Devora Zack used to be just like you—in fact, she still is. But she’s also a successful consultant who addresses thousands of people each year, and she didn’t change her personality to do it. Quite the contrary. Zack politely examines and then smashes to tiny fragments the “dusty old rules” of standard networking advice. You don’t have to become a backslapping extrovert or even learn how to fake it. Incredible as it seems, the very traits that make you hate networking can be harnessed to forge an approach even more effective than traditional techniques. It’s a different kind of networking—and it works. Networking enables you to accomplish the goals that are most important to you. But you can’t adopt a style that isn’t true to who you are. “I have never met a person who did not benefit tremendously from learning how to network—on his or her own terms,” Zack writes. “You do not succeed by denying your natural temperament; you succeed by working with your strengths.”

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Book Synopsis**Powerful coaching questions to get the best out of any situation.**In coaching, questions are the route to progress. Questions enable the people being coached to arrive at their own solutions and, crucially, to 'own' them as well. The effectiveness of this tool applies to anyone in a coaching role, whether as a leader, a professional coach, or a people management executive. A good question, asked at the right moment, can be transformative. Great questions allow coaches to influence, develop and shape someone's thinking far beyond that of their own knowledge or area of expertise, propelling the learner to new levels of insight, awareness, action and effectiveness. Coaching Questions for Every Situation delivers bags of context-specific questions to leaders and coaches right when they need them most, equipping them with the essential tools to deal with a difficult situation, raise performance or offer a moment of motivation. It includes sections on both virtual coaching and coaching across cultures.The book explains the guiding principles behind great questions as well as the pitfalls to avoid, serving as a practical guide to becoming a highly effective questioner.

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Book Synopsis''The definitive account of how the world's richest man, in a fit of unbridled vanity and arrogance, took over and destroyed our digital town square'' John Carreyrou, bestselling author of Bad BloodAstonishing. Kate Conger and Ryan Mac's meticulous, comprehensive reporting turns an opaque mess brutally transparent' Jia Tolentino, bestselling author of Trick MirrorGripping Through fly-on-the-wall reporting, Character Limit takes readers inside Elon Musk''s tumultuous Twitter takeover and the disruption of a company, an industry, and the online public square. What a wild ride'' Bradley Hope, bestselling author of Billion Dollar WhaleIn a world of viral ideas and emotion, who gets to control the narrative, who gets to be heard, and what does power really cost?This is the story of the showdown between Elon Musk and Twitter and how the richest man on earth suddenly came to control one of the most powerful media platforms in the world. In Character Limit, award-winning reporters Kate Conger and Ryan Mac draw on exclusive interviews, unreported documents and internal Twitter recordings to provide a revelatory, three-dimensional, and definitive account of what really happened when Musk showed up to takeover Twitter, spoiling for a brawl and intent on revolution, with his merciless, sycophantic cadre of lawyers, investors, and bankers.In part, this is the story of Twitter''s founder, Jack Dorsey, who idealistically dreamed of building a ''digital town square'' but detested Wall Street and never built a profitable business, and Musk, one of the site''s most influential users with over 70 million followers. To Musk, Twitteronce known for its almost absolute commitment to free speechhad utterly lost its way. Blaming it for the proliferation of what he called the woke mind virus, he claimed that the survival of humanity itself depended on the future of the site.In January 2022, Musk began secretly accumulating Twitter stock. By April, he was its largest shareholder, and, soon after, he made an unsolicited offer to purchase the company for the unimaginable sum of $44 billion. Backed into a corner, Twitter's board accepted his offeronly for Musk to change his mind, forcing Twitter to sue him.Drawing on unparalleled sources, this is the defining story of our time told in vivid, cinematic detail.

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Book SynopsisTraditional organisations are like spiders - if the head is cut off, it dies. But starfish - leaderless - organisations are changing the shape of the business world.

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Book SynopsisThe mental health pandemic manifests everywhere, not least in your workplace. As organizations around the world face health and social crises, as well as economic uncertainty, acknowledging and improving wellbeing in your workplace is more critical than ever. Increasingly, leaders and managers must support mental health and cultivate resilience in employees — not just increase engagement and performance. Based on more than 100 million Gallup global interviews, Wellbeing at Work shows you how to do just that. Coauthored by Gallup’s CEO and its Chief Workplace Scientist, Wellbeing at Work explores the five key elements of wellbeing — career, social, financial, physical and community — and how organizations can help employees and teams thrive in those elements. The book also gives leaders ideas and action items to help employees use their innate talents and strengths to thrive in each of the wellbeing elements. And Wellbeing at Work introduces a metric to report a person’s best possible life: Gallup Net Thriving, which will become the “other stock price” for organizations. In a world where work and life are more blended than ever, maximizing employee wellbeing takes on greater urgency. Wellbeing at Work shows leaders how to create a thriving and resilient culture. If you and your leaders don’t change the world, who will? Wellbeing at Work includes a unique code to take the CliftonStrengths assessment, which reveals your top five strengths.Table of ContentsIntroduction: The Mood of the World Part 1: What Is Wellbeing? What Is “The Best Possible Life”? Net Thriving: The Other Stock Price The Five Elements of Wellbeing Part 2: Your Workplace’s Wellbeing Opportunities Key Points About the Wellbeing Elements Career Wellbeing: You Like What You Do Every Day Social Wellbeing: You Have Meaningful Friendships in Your Life Financial Wellbeing: You Manage Your Money Well Physical Wellbeing: You Have Energy to Get Things Done Community Wellbeing: You Like Where You Live How to Build a Culture of Net Thriving Part 3: Risks to a Net Thriving Culture The Four Risks Risk #1: Employee Mental Health Risk #2: Lack of Clarity and Purpose Risk #3: Overreliance on Policies, Programs and Perks Risk #4: Poorly Skilled Managers Resilient Cultures in a Crisis Part 4: Net Thriving Starts With Career Engagement The Largest Study of Its Kind Adopting Wellbeing Practices My Expectations My Strengths My Development My Opinions My Mission or Purpose Part 5: The Fastest Road to Net Thriving: Play to Strengths Strengths Make Wellbeing Work Appendixes Appendix 1: Strengths Insights and Action Items for the Five Wellbeing Elements Appendix 2: Manager Resource Guide to the Five Elements of Wellbeing Appendix 3: Technical Report: The Research and Development of Gallup’s Five Elements of Wellbeing Appendix 4: The Relationship Between Engagement at Work and Organizational Outcomes: 2020 Q 12® Meta-Analysis: 10th Edition Appendix 5: References and Notes About Gallup About the Authors Acknowledgements

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Book SynopsisMore and more, women today are challenging long-held beliefs about what they can and can't do. They're speaking up, stepping out, breaking through, and redefining what society has always told them was true about their capabilities. In Rethink: Smashing the Myths of Women in Business, Andi Simon tells the stories of 11 women from different industries who opened up the possibilities for their professional careers and personal lives by being authentic, taking risks, and pushing past the obstacles others placed before them. These are stories that tell of innovation, show how women rise, and ignite change. Andi, not only a senior business executive and tenured professor but also a corporate anthropologist, an award-winning author, and a successful entrepreneur, debunks myth after myth as she profiles the women in the book and offers key wisdom, insights, and observations through her unique lens. Whether about entrepreneurs, innovators, scientists, academics, attorneys, or leaders in other fields, the stories demonstrate how all the women have broken down walls and paved the way to more. Readers quickly come to understand that this book isn't just about the 11 women who are pushing boundaries and transforming business, culture, and society; it's about inspiring all women to achieve and showing them a way to launch forward. Rethink provides the tools and framework readers will need to question the norms around them, challenge their own current thinking, and smash the preconceived notions about themselves that can so often hold them back from realizing their goals and dreams. Readers will learn how to take a hands-on approach to examining and rethinking their own personal and professional lives in order to recognize a fuller potential.

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Book SynopsisFandom isn't a noun, it's a verb. Fans create; they engage; they discuss. From comics to clothing, boundaries between fans and creators are blurring, and in this new fandom-based economy, it's clear: consumers may buy a product, but it is fans who can make or break it. An essential guide to the fan-fuelled future, Superfandom explores the explosion of fandom and its transformative impact on culture and business. In chapters centred on illuminating case studies, experts Zoe Fraade-Blanar and Aaron Glazer delve into the history, sociology and psychology of fan culture, and how it can change the way business works. With them we visit Disneyland, drink Frida Kahlo branded margaritas, meet the fans who rebelled when Polaroid discontinued its film, and find out how fan-modding of Grand Theft Auto adds value to the game. The internet allows direct access to this world: businesses can talk directly to their fans, hear their needs and desires, and react in real time. But while the benefits of this relationship can be huge, businesses that exploit or ignore fan bases do so at their peril. It can be very easy to get fan engagement wrong - as IKEA found out when it tried to shut down a fan site. Practical, investigative and reflective, Superfandom is a compelling and convincing exploration of the subject, and an indispensable guide to the brave new world of tech-fuelled fandom.Trade ReviewSuperfandom is the ultimate guide to making the most of the new fan-based economy. It presents the new way businesses interact with their customers, and it's funny, too. Read it for insights into epic failure and brilliant success in fan management, or read it for stories about the politics of Disney's Social Clubs. Either way, you won't regret it. Your fandom will be better off for it. -- Jonah Berger, Wharton Professor and bestselling author of 'Contagious: Why Things Catch On'Fans aren't just customers - they care more about what your company does, both good and bad - and no one understands how fans tick and what they can mean for a business better than Zoe and Aaron. -- Clay Shirky, author of Here Comes Everybody and Cognitive SurplusIn a 1986 sketch on Saturday Night Live, William Shatner told a gathering of Trekkers at a Holiday Inn in Rye, New York, to "get a life...for crying out loud." A lot has happened since then. Tremendous technological transformations and online opportunities have created a complex calculus regarding the relationship between texts and brands and the people who love them. Superfandom provocatively explores this evolving relationship-with a dazzling number of examples-and describes what happens when fans don't just consume something, but influence it as well. And it's not just a celebration of the new voices now being heard in the process of the production of culture; it also describes how superfans can, on occasion, be real pains-in-the-neck. -- Robert Thompson, Trustee Professor, Newhouse School of Public Communication Director, Bleier Center for Television and Popular Culture, Syracuse University

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Book SynopsisChange is a powerful force, but one that must be directed if it is to have a positive and calculated outcome. It can be shaped according to the needs of an organisation to grow or contract, respond to competition or threat, or simply to keep pace with the world around it. It is widely understood by leaders and managers that only effective project management has the potential to deliver the transformation they seek. However, many projects have failed to deliver the outcomes that their sponsors anticipated. Too many have produced apps, buildings, processes, products and services that remain on the shelf, unadopted, and a costly reminder that projects are vehicles that can just as easily deliver failure as success. The revised and expanded third edition of this much-admired guide explains the principles and techniques of change and project management. With its clear, structured approach it is an invaluable handbook for helping leaders and managers to be sufficiently informed, equipped and confident to use projects to deliver change, and to realise its benefits.Trade ReviewAn invaluable source of information and clear thinking for students and seasoned professionals alike * Manager Magazine *Very easy to use ... its major strength is its clear and structured approach * Project Magazine *

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Book SynopsisEducational institutions and professional bodies will find this work most useful as they reimagine audit training, equipping future auditors not only with technical expertise but also with the critical thinking skills necessary to navigate complex stakeholder demands.

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Book Synopsis'Read this book, it will only serve you well' Ant Middleton'Incredible ... Staz is an inspiration' Nims Purja 'A must read for anyone who wants to succeed and thrive under pressure' Dylan Hartley 'Stacked with insights ... The book you need when the going gets tough' Aldo KaneElite Discipline meets Creative EffortAnthony 'Staz' Stazicker served an impressive 13 years of distinguished and decorated military service, ten within the Special Forces, before founding the multi-million pound technical clothing company ThruDark. Throughout his career in the Special Forces - featuring gunfights, door-kicking operations, and against-the-odds escapes - he learned hard lessons that would later provide crucial intelligence equally applicable to business, innovation and enterprise.The Hard Road Will Take You Home provides a mission plan that distils the processes and tactics Staz gathered throughout his career and translates them into tools that can be used in any number of settings, and by individuals with a wide range of experience and backgrounds. It instils the psychological cues required to bring next level success to any mission. And it lays bare the levels of discipline required to maintain that next level success.Introducing four concepts that make up the life of an elite operator - battle prep; techniques, tactics and procedures; teamwork and the lessons we should all consider when learning how to innovate, persevere and succeed - this book comes stacked with insight, easily applicable techniques and psychological processes gathered from Staz's time serving with the most resilient fighting force in the world. As a creative resource, it's a weapon.Trade ReviewStaz is someone who I hugely admire and have huge respect for & more importantly who I spent my whole Royal Marines and UKSF career with and is in 'THE KNOW'! Read his book, it will only serve you well... * Ant Middleton *If you only put 50 per cent of what you learn here into practice, I reckon you'll be on to a winner ... Inspiring * Jason Fox *Table of Contentsi: Foreword by Jason Fox ii: Introduction: By Strength and Guile iii: Part One: Battle Prep 1: Into the Dark (The Leap of Faith) 2: Redefine Your Disasters 3: Darts at the Dartboard 4: Red Cell Analysis 5: How You Do Anything is How You Do Everything iv: Part Two: Techniques, Tactics & Procedures 6: Kaizen 7: The Underdog Advantage 8: Contact 9: The Controllables 10: The Armour of Daily Habits v: Part Three: In Union There's Strength 11: Never Above You. Never Below You. Always Beside You 12: Create Community, Not Work 13: Pick People Over Talent 14: Hire Smart, Fire Fast 15: You Catch More Flies with Honey than Vinegar vi: Part Four: The Hard Lessons 16: The White Belt Mentality 17: Ego is the Enemy 18: Kinetic Intelligence is a Weapon 19: Medals are for Mothers: The Success Conundrum vii: The Final Word: The Hard Road Will Take You Home viii: Plate Section: Photography Credits ix: Acknowledgements

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Book Synopsis'Gravitas must be caused by an Agent acting constantly according to certain laws, and Rebecca Newton has found those laws. It doesn't take confidence to matter, but it does take courage' SETH GODIN'A powerful, practical resource for people looking to bring their best self to work, and for leaders who want to equip others to do the same.' MELISSA DAIMLERHaving a powerful, meaningful impact on others is not about being the most dominant person in the room; it's about being intentional, curious, and courageous.Organizational psychologist and executive coach Rebecca Newton has found that even her most successful clients still want more of one quality: gravitas. They want their words to carry weight, to have a positive, lasting impact on those around them. Gravitas can seem like an elusive, intangible quality, but it isn't about adopting the style of another or being someone you're not. Newton draws on extensive research and experience coaching business leaders to show what underpins authentic gravitas and how anyone can develop it. She presents the counterintuitive idea that in order to be valued, we shouldn't spend all our time and energy trying to stand out from the crowd; instead, we should focus on the crowd - connecting with others and understanding their needs in order to make a significant difference.Newton debunks the myths of gravitas and gives readers the practical tools to develop it by: * Minimizing the gaps between intention, action, and impact * Remaining true to yourself while adapting to work successfully with people who have different styles * Choosing to be courageous regardless of how confident you feel - as you engage in courageous behaviours, confidence naturally buildsAuthentic gravitas extends beyond commanding presence in the room during a key meeting; it's about the small things you can do beforehand, during, and in all the spaces in between - to be someone who genuinely adds substantive value in the workplace and beyond.Trade ReviewA must-read for leaders who want to bring out the best in themselves and their people. The robust tools in this book will help you to identify practical ways to drive value and make a significant, meaningful impact -- Heidi K Gardner, author of Smart Collaboration and Distinguished Scholar, Harvard Law SchoolWe need more leaders with gravitas-people who are authentic, humble, and wise. Rebecca is one of a rare breed, a business psychologist as well as a genuine scholar-her book is full of practical wisdom and academic insight on how gravitas can be nurtured -- Alexander Pepper * London School of Economics and Political Science *For anyone who feels overlooked and underappreciated, Authentic Gravitas dispels the myth that gravitas is inherited rather than deliberatively developed. Newton reframes gravitas as a direct reflection of one's ability and willingness to add value. In an age where it can feel like the loudest voice wins, this book shows that value-add trumps vainglory. -- Jane Mosbacher Morris, founder and CEO of To the Market and author of Buy the Change You Want to SeeRebecca Newton presents an approach to leadership that is both profoundly true and immensely practical. Essential reading for all leaders and aspiring leaders who want to succeed on their own terms -- Jim Prior, Global CEO of Superunion, WPPAuthentic gravitas is not about power or position but about how to lead with character and dignity. This book will certainly challenge your thinking and hopefully your behavior, as it has mine. A must-read -- Flip Flippen, New York Times-bestselling author of The Flip SideGravitas must be caused by an Agent acting constantly according to certain laws, and Rebecca Newton has found those laws. It doesn't take confidence to matter, but it does take courage -- Seth GodinShortly after taking on my first senior leadership position, I was critiqued for needing 'more gravitas.' While I was not precisely sure what this meant, it resonated. The insight in Authentic Gravitas would have given me the permission and pathway to establish it with sincerity and purpose. Twelve years on, I am still on the journey and know that many others are too. How wonderful that we now have a resource, based on evidence and experience, to drive positive results-with gravitas. -- Shanelle Hall, Deputy Executive Director and Assistant Secretary General * UNICEF *We need more leaders with gravitas-people who are authentic, humble, and wise. Rebecca is one of a rare breed, a business psychologist as well as a genuine scholar-her book is full of practical wisdom and academic insight on how gravitas can be nurtured -- Alexander (Sandy) Pepper, Professor of Management Practice * London School of Economics and Political Science *For anyone who feels overlooked and underappreciated, Authentic Gravitas dispels the myth that gravitas is inherited rather than deliberatively developed. Newton reframes gravitas as a direct reflection of one's ability and willingness to add value. In an age where it can feel like the loudest voice wins, this book shows that value-add trumps vainglory. -- Jane Mosbacher Morris * founder and CEO of To the Market and author of Buy the Change You Want to See *Authentic gravitas is not about power or position but about how to lead with character and dignity. This book will certainly challenge your thinking and hopefully your behavior, as it has mine. A must-read -- Flip Flippen * Chairman of The Flippen Group and New York Times-bestselling author of The Flip Side *Rebecca dispels the myth of that 'mythical something' that few people seem to possess but we all seek to have: to have weight, value, influence; to catch and keep the attention of others. Delving into what makes gravitas, and the personal beliefs and habits that get in our way of embodying it, Rebecca helps the reader realize that gravitas, which is seemingly innate, spontaneous, and effortless in those who have it, is actually the result of practice and preparation. Rebecca's book is a guide to being who we are, in the best way possible. -- Julie Okada * Duke Corporate Education *A must-read for leaders who want to bring out the best in themselves and their people. The robust tools in this book will help you to identify practical ways to drive value and make a significant, meaningful impact -- Heidi K. Gardner * author of Smart Collaboration and Distinguished Scholar, Harvard Law School *Authentic Gravitas gives leaders a practical roadmap to achieve two things: a way to be much more effective in how they communicate; and, at the same time, a way to do this that is true to who they are. Every leader I know should read this book. -- Elsbeth Johnson, PhD * MIT Sloan School of Management *It is great to see a book that gets to the heart of what it means to influence well and how to do it. A must-read. -- James Prior,Global Head of Leadership * Novartis *Full of thought provoking ideas and practical gems that will help you build gravitas and make you a stronger leader. -- Hsern-Wei Ling * Executive Director, Learning and Development, PwC Malaysia *Newton elegantly weaves academic insight and deep hands-on experience into a convincing illumination of our understanding of gravitas. A must-read for leaders and coaches alike. -- David Storey, Partner and EMEIA Talent Management Consulting Leader * Ernst & Young *Rebecca Newton presents an approach to leadership that is both profoundly true and immensely practical. Essential reading for all leaders and aspiring leaders who want to succeed on their own terms -- Jim Prior * Global CEO of Superunion, WPP *

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Book Synopsis‘Eloquent, entertaining and accessible.’ FT AdviserWhen Kevin Rodgers embarked on his career in finance, dealing rooms were filled with clamouring traders and gesticulating salesmen. Nearly three decades later, the bustle has gone and the loudest noise you’re likely to hear is the gentle tapping of keyboards. Why Aren’t They Shouting? is one banker’s chronicle of this silent revolution, taking us from an age of shouted phone calls and alpha males right up to today’s world of computer geeks and complex derivatives. Along the way, Rodgers offers a masterclass in how modern banking actually works, exploring the seismic changes to the global financial industry over the last thirty years. Above all, his story raises a deeply troubling question: could it be that the technology that has transformed banking – and that continues to do so – is actually making it ever more unstable?‘A welcome addition to the panoply of must-read titles about banking before, during and after the crisis … by someone who was actually at the centre of the industry at the time.’ Euromoney‘An animated first-person narrative about the reality of banking … lively and engaging.’ LSE Review of BooksTrade ReviewAn animated, first-person narrative about the reality of banking … lively and engaging … Rodgers takes your hand and walks you through the history of finance. * LSE Review of Books *A welcome addition to the panoply of must-read titles about banking before, during and after the crisis … by someone who was actually at the centre of the industry at the time. * Euromoney *A rip-roaring ride through the dealing floors of the world’s financial market … the storyline is eloquent, right up there with the calibre of the master of the genre, Michael Lewis. * Financial Advisor *This is an enjoyable, fast-paced yet informative book … readers will be absorbed and fascinated by the inner workings of an industry that is essential to all our lives. * International Investment *A truly insightful look into the history of technology and what it could mean for banking’s future * Small Business Trends *

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Book SynopsisWith a global population estimated to reach nearly 10 billion by 2050 we face a huge challenge in feeding everyone on the planet. How is that to be achieved?In this brilliantly insightful, one stop guide WIRED journalist Matt Reynolds assesses the limits and drawbacks of current food production and looks at the ways in which they can be tackled. He considers the potential for lab-grown meat to replace inefficient livestock farming. He talks to the scientists hoping to perfect more productive and disease-resistant crops. He explores initiatives to make agriculture less environmentally damaging and to reduce food waste. And he addresses the fundamental question: how do we feed more people while using fewer of the Earth's resources?

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