Personnel and human resources Books

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Book SynopsisReadings and activities aim to enhance students' comprehension and response skills. Includes brief reading selections, constructed response and multiple choice questions, and thinking and writing activities. Flexible for use as a core or supplemental program, test prep, or intervention with individuals or groups.

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Book SynopsisA web service facilitates network communication for real-time information exchange and automation. "Leveraging Web Services" illustrates successful implementations, aiding organizations in accelerating development and enhancing integration. The book advises IT managers and executives on utilizing this technology for business expansion.

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Book SynopsisThe present text has been designed as a management text which has been designed as a manual for human resource managers. The present text has been designed as a management text which has been designed as a manual for human resource managers.

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Book SynopsisYou can follow any business guru you want, be it Peter Drucker or Tom Peters. You can adopt any new management concept, from reengineering to `empowering people''. But Samuel A. Culbert has one caveat: no matter what managerial `religion'' you follow - and there are many sound ones out there - before you can lead, manage, or team up effectively, you must comprehend the mind-sets of the people with whom you deal. In Mind-Set Management, Culbert provides a model for thinking about other people - about their self-interested motives and about their biased views of work events - as he shows managers at all levels how to use psychology instead of manipulation to give more productive advice.The essence of managing, says Culbert, is `staging the conditions for others to be effective'', which today entails giving advice and feedback, not directives. This is particularly true with today''s `empowering'' management styles. But as most managers know all too well, advice is often resisted, resentedTrade Review"Makes a profound contribution to understanding organizations, the psychology of people who work in them, and, most importantly, ourselves.... This highly relevant, well-written book is must reading for individuals seeking to influence others and to build strong, effective human relationships within an organization."--Choice "Refreshingly practical and substantive.... Culbert argues that effective leaders must not only know their own minds, but also must comprehend the mindsets of people with whom they work. Accordingly, Culbert provides an intense course laced with illuminating case studies in management as a 'psychological science' rather than a 'manipulative art.'"--Industry Week "The title of this book should have been Good Advice. Within its covers Sam Culbert offers a truckload of Good Advice to managers, leaders, and just plain moms and pops. No grand theories or presumptive formulae are proferred. Instead, Sam cuts to the chase. He teaches us how to effectively place wake up calls to people who desperately need to make important changes to their behavior. And he explains why we are all so frustratingly ineffective at convincing others not to commit hari-kari. He shows us its not their fault they don't heed our Good Advice. Nope, it's up to us to learn how to help them to help themselves (and help our organizations). If you ask me, that's Good Advice."--Jim O'Toole, Vice President, The Aspen Institute, and author of Leading Change "At SCEcorp we're in the process of reinventing ourselves and learning how to be global players. We've already got talented capable people; we need to find better ways to help everyone on the team succeed. That's why the lessons in this book are so essential."--John E. Bryson, Chairman and CEO, SCEcorp and Southern California Edison Co.Table of ContentsI: The Problem and the Required Insight ; II: What You Need to Know Prior to Giving Advice ; III: Matching Advice with the Need and the Capacity to Receive It ; IV: Applications and Conclusions

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Book SynopsisThe USA has a number of educated, experienced, professional women ready and willing to move into the boardrooms and executive suites of corporate America. The author of this text argues they are America's competitive secret - an untapped economic resource - and profiles their unique qualities.Trade Review"Straightforward and readable."--The Washington Post"Rosener has observed firsthand the emergence and importance of women in the U.S. economy."--Chicago Tribune"A thoughtful, well-reasoned analysis of gender disparity and discrimination in the workplace and of how corporations can be shown that change is in their economic self-interest."--Library Journal"Optimistic...about the possibility of corporations healing themselves....American women, [Rosener] argues, are an untapped, or at least an underutilized, competitive resource, held back by discrimination and other corporate practices that fail to value their contributions....Ms. Rosener, like most Americans, believes inequity can be remedied with information and common sense."--The New York Times"If you are a woman who is grappling with the frustration of getting ahead in a traditional company, you will find inspiration and encouragement from the stories of other women who have also faced these battles....By exposing the issues and possibilities of women-as-managers in the first book ever written on this specific subject, Rosener addresses the topic head-on and shows us all how to come out winners."--Atlanta Small Business Monthly"[Rosener] argues that women possess leadership abilities particularly suited to today's organizational structures and that no other country has as many educated and experienced professional women as the U.S.; however, women, men, and organizations must change to take full advantage of this competitive edge, and Rosener suggests ways to do so."--Booklist"Men who work with and for women, and women who work with and for men, should read Judy B. Rosener's book. Why? Because it is a straightforward and readable guide that will help each side understand the other's attitude about women in management."--The Washington Post"A consistently thought-provoking book that is filled with real-life examples and quotable comments from both men and women in today's competitive workplace. Some will find her approach disturbing, others liberating, but without a doubt she has raised the discussion about women and work to new heights."--Elynor A. Williams, Vice President, Public Responsibility, Sara Lee Corporation"Provides valuable insight into one of the most important management challenges of the '90s--effectively using women in management....Dr. Rosener's book helps chart the course to accomplish this business imperative."--J. Michael Cook, Chairman and Chief Executive Officer, Deloitte & Touche LLP"Dr. Rosener offers a very positive look at the role of women in leading companies. Her book will give welcome encouragement to women about the value of their contributions and helpful guidance to managers about establishing people-friendly workplaces that allow both men and women to be themselves."--Rosabeth Moss Kanter, author of When Giants Learn to Dance and Men and Women of the Corporation"Rosener has it right--professional women are corporate America's secret weapon!"--Muriel Siebert, Chairman and President, Muriel Siebert & Co., Inc., and first woman member of The New York Stock Exchange"Can corporate America afford to underutilize women in its executive and professional ranks? Professor Rosener shifts the debate from sentiment and fairness to economics. In clearly written, declarative language, America's Competitive Secret changes the debate in the boardroom from 'what is the right thing to do' to 'what is the necessary thing to do' to upgrade the use of all human resources in business. Professor Rosener slams the sledgehammer of economics against the glass ceiling."--Abraham Zaleznik, Konosuke Matsushita Professor of Leadership Emeritus, Harvard Business School"All businesses are finally for and with people. People as customers, as coworkers, as suppliers, or as other partners. Motivation and inspiration of people requires trust, caring, purpose, and dignity. Only that can make people grow to their full potential. These are qualities that Judy Rosener defines as typical for women as leaders--comfortable sharing power and empowering other. Let us hope that this book can help encourage more women and men to come forward representing and believing in these values."--Goran Carstedt, Chief Executive Officer, IKEA North America

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Book SynopsisLeadership is still much discussed, studied, and sought after, even though we now live in supposedly more democratic times with flatter organizations and empowered employees. But how can we best understand leadership? Are leaders born or made? Do they have particular traits or are we all potential leaders? Do the requirements for leadership change over time or are there timeless patterns? Do traditional approaches help us to pick and develop leaders or are there alternative ways that advance our understanding?In this book, Keith Grint - who has been studying and teaching leadership for over a decade - investigates the notion of leadership in a series of historical case studies and rich essay portraits of some of the most famous, and infamous, leaders (e.g. Florence Nightingale, Richard Branson, Horatio Nelson, Martin Luther King, Henry Ford, etc.). The scenarios are drawn from right across the spectrum to include business, politics, society, and the military. The first part of the bookTrade Review... this is a masterful book of its sort ... Grint makes his case consistently and persuasively ... This is an excellent book that deserves to be considered as one of the reference points in the contemporary literature on leadership. * Organization Studies *This book makes for thoroughly digestible reading. Management Theory with a difference. * Ben Maclennan, Leadership *Well written ... truly a voyage of remarkable insight into comparative success and failure situations in different contexts ... It is steeped in social and political history, which makes it unique and, for any managers who are students of history, a wonderful excursion. ... fascinating, illuminating and absorbing. * Cary Cooper, Times Higher Educational Supplement 31/01/2001 *An impressive collection of sixteen stimulating articles on a wide variety of issues on the whole subject of leadership ... One of the best collections of articles available on this critically important subject. * Long Range Planning *Table of ContentsPART I: PARALLEL LEADERSHIP SITUATIONS ; PART II: SITUATING EXTREME LEADERS

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Book SynopsisManagers are significant actors in contemporary organizations and yet there is very little deep-level analysis of what managers do, and how they understand their managerial selves and social situations. Instead of evaluating management techniques according to their internal logic and systematic qualities, this book advances the ''practice perspective'', using behaviour and activities of successful, experienced, and skilled managers as the primary data for theorizing good management.In this book, academics review classic literature on managerial work, discuss methodological and theoretical approaches, and present empirical studies on various kinds of managers at different levels of organizations, in different roles, and different sectors, from construction site managers and CEOs of large companies to university vice chancellors and front-line health care managers. It makes the case for studies of managerial work that look beyond the rational and ordered world to the challenges presentedTable of ContentsPART ONE: FRAMEWORK; PART TWO: A PRACTICE PERSPECTIVE ON LEADERSHIP AND MANAGERIAL WORK; PART THREE: OPERATIONAL MANAGERIAL WORK; PART FOUR: ADMINISTRATIVE MANAGERIAL WORK; PART FIVE: MANAGERIAL WORK IN SMALL BUSINESSES; PART SIX: THE WAY FORWARD

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Book SynopsisWhat types of jobs are growing: well-paid managerial jobs or low-paid auxiliary jobs, high-end professional jobs or bottom-end service jobs? Can occupational change transform affluent countries into enlarged middle-class societies? Or, on the contrary, are we heading towards a future of increasingly divided class societies? Do changes in the employment structure allow forthcoming generations to move towards more rewarding jobs than those held by their parents - or is downward mobility the more likely outcome? This book throws new light on these timely questions by drawing on extensive evidence of employment data on the pattern of occupational change in Britain, Denmark, Germany, Spain, and Switzerland since 1990. It documents the change in the employment structure, and examines the five underlying driving forces: technology, globalization, education, migration, and institutions. The book discusses whether governments really have no other choice than either occupational upgrading with sTrade ReviewThis thoughtful book considers the reasons why the distribution of jobs, from the highest paid to the lowest, changed over the past 20 years in five European countries, including Britain and Germany. * CHOICE *Table of ContentsIntroduction ; 1. The Debate in the Literature on Occupational Change ; 2. Occupational Upgrading in Europe since 1990 ; 3. Demand-Side Influences on Occupational Change: Trade and Technology ; 4. Supply-Side Influences on Occupational Change: Education and Migration ; 5. The Role of Institutions: Wage-Setting and Occupational Change ; 6. Upgrading at the Cost of Unemployment? ; Conclusion

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Book SynopsisIn this must-have guide for creating and implementing successful outsourcing processes and partnerships, Vitasek drives the principles of Vested Outsourcing beyond theory into practice. From shared vision, desired outcomes to win-win and long-term success the manual will help managers build an agreement vested in each other's success.Trade Review"Vested Outsourcing truly flips conventional outsourcing on its head. This book is a must read for any company outsourcing that is trying to achieve fast, good and cheap." - Peter Sheahan, Author of the bestselling book Flip "The journey to a truly collaborative agreement is practically guaranteed if you follow the step-by-step process outlined in this great book." - Dawn Tiura Evans, President and CEO, Sourcing Interests Group "Vested Outsourcing offers a robust approach for developing high-performing strategic relationships. Read this book and learn how you can take your strategic relationships to the next level." - Tim Cummins, CEO, International Association for Contracting and Commercial Management "The Vested Outsourcing Manualshould be a must-read for every organization engaged in outsourcing." - Joe Andraski, President and CEO, Voluntary Interindustry Commerce Solutions Association "This is truly a landmark work, presenting logical, practical, and sound principles and practices for establishing and governing mutually rewarding outsourcing relationships that can withstand the challenges of changing market conditions.It is a masterpiece of common sense." - Jim Groton, renowned dispute resolution expert and former President of the American College of Construction Lawyers "We've had tremendous success in applying Vested thinking with strategic clients; The Vested Outsourcing Manual now gives us a systematic approach to apply the concepts more broadly." - Lauralee Martin, Chief Financial Officer and Chief Operating Officer ofJones Lang LaSalleTable of ContentsIntroduction PART I: LAYING THE FOUNDATION Review of Vested Outsourcing 5 Rules Creating a System that has a flexible framework WIIFWe/ Creating a Shared Vision PART II: CREATING A PROCESS BY THE RULES Rule 1: Outcome-Based vs. Transaction-Based Business Model Intent Rule 2: Focus on the WHAT, not the HOW Statement of Objectives Rule 3: Clearly Defined and Measurable Desired Outcomes KPIs/Metrics Rule 4: Pricing Model with Incentives to Optimize Cost/Service Tradeoffs Matching Incentives Continuous Alignment Rule 5: Insight vs. Oversight Governance Structure Relationship Management Framework Change Management/ Agility Transformation Management Process Exit Management, People Changes Other PART III: GETTING TO WE Collaboration, not Negotiation Writing the Contracts Conclusion Appendix

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Book SynopsisMIKE NOON is Professor of Human Resource Management at the School of Business and Management, Queen Mary, University of London, UK. PAUL BLYTON is Professor of Industrial Relations and Industrial Sociology at Cardiff Business School, Cardiff University, UK, and a Research Associate, ESRC Centre for Business Relationships, Accountability, Sustainability and Society (BRASS). KEVIN MORRELL is Associate Professor of Governance at Warwick Business School, University of Warwick, UK.Trade Review'The Realities of Work is now established as a key introductory text to classical ideas and new research about work and employment in today's workplace. With a focus on the skills, routines and survival strategies used by workers to manoeuvre their way through controls, technologies and obstacles to meaningful, knowledgeable and balanced working life, Mike Noon, Paul Blyton and Kevin Morrell have updated research across all 14 chapters to maintain the relevance of the text for understanding and explaining trends in the modern workplace.' - Professor Chris Smith, Royal Holloway University of London, UK 'This book is indispensable for students who wish to develop a detailed understanding of contemporary workplace settings. It has a comprehensive in scope that is impressive and its thematic organisation systematically dissects key debates about the changing nature of working-life. At the same time, its accessible prose, entertaining examples and cogent suggestions for activities and discussions make it an invaluable resource for educators who wish to convey the realities of worker experiences to their students. In short, this book should be a core text within all programmes of study that include industrial relations, HRM and work organisation as core subject areas.' - Professor Steve Vincent, Newcastle University, UK 'The Realities of Work is a terrific book that is part of an important project. More than a survey of concepts and theories about work, the book is designed to help the reader think through what work is in its many forms. I particularly like the accessibility of the writing, the ubiquitous examples, and the deliberate efforts to help readers think through what they read in the text with exercises, questions for reflection, and extracts that bring the material to life. In these ways, the book goes well beyond the typical textbook in making the material engaging. This is a rare text that students, particularly undergraduates but graduate students as well, will actually enjoy reading.' - Professor Jeff Lucas, University of Maryland, USA 'The manuscript is well structured and logical with balanced style and content. It offers an explanatory, critical reading as well as the ability to think deeply about the changing world of work. It is an invaluable resource for anyone interested in work, society and organisation.' - Denis Hyams-Ssekasi, University of Huddersfield, UK 'The authors are to be commended for locating their analysis of work in the current financial crisis, making their contribution relevant and applicable. Contemporary examples make the text relevant for undergraduate students, whilst the use of key concepts, exercises and extracts help complex materials become accessible and engaging. This edition will make a valuable contribution to understanding work.' - Dr. Chris Bolsmann, Senior Lecturer in Sociology, Aston University, UK 'Placing the employee at the centre of their analysis, the newest edition of The Realities of Work, by Mike Noon, Paul Blyton and Kevin Morrell, makes a significant and innovative contribution to our understanding of work. Combining important theoretical frameworks with a diverse range of historical and contemporary examples, The Realities of Work reveals how individual and collective experiences and the organisation of work are the outcome of contested social, political and economic processes and relationships. In short, this book furthers and deepens our understanding of the complexity and diversity of work, an activity which in all of its forms remains central to human experience.' - Professor Tim Marjoribanks, La Trobe Business School, AustraliaTable of ContentsPreface Exploring the Realities of Work The Changing Context of Work The Meaning of Work Time and Work Work Skills Work Routines and Skill Change Emotion Work Knowledge and Work Survival Strategies and Work Unfair Discrimination at Work Representation at Work Hidden Work Life and Work Conclusion Bibliography Index.

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Book SynopsisPAUL BLYTONisProfessor of Industrial Relations and Industrial Sociology at the University of Cardiff, UK. EDMUND HEERY isProfessor of Employment Relations at the University of Cardiff, UK. PETER TURNBULL is Professor of Human Resource Management and Labour Relations at the University of Cardiff, UK.

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Book SynopsisJeff Gold is Professor of Organisation Learning at Leeds Business School, Leeds Metropolitan University, UK. Rick Holden is Visiting Research Fellow at Liverpool John Moores University, UK. Paul Iles is Professor of HRD at Glasgow Caledonian University, UK. Jim Stewart is Professor of HRD at Coventry Business School, University of Coventry, UK.Julie Beardwell is Head of Department, Corporate Development at Leicester Business School, De Montfort University, UK.

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Book SynopsisDo you want success? More success than you have now? And even more success than you ever imagined possible? That is what this book is about. Achieving it.   No gimmicks. No hyperbole. Finally, just the truth on what it takes to earn success   As the central curator of the success media industry for over 25 years, author Darren Hardy has heard it all, seen it all, and tried most of it. This book reveals the core principles that drive success. The Compound Effect contains the essence of what every superachiever needs to know, practice, and master to obtain extraordinary success. Inside you will find strategies on: How to win—every time! The No. 1 strategy to achieve any goal and triumph over any competitor, even if they're smarter, more talented or more experienced. Eradicating your bad habits (some you might be unaware of!) that are derailing your progress. Painlessly installing the few key disciplines required for major breakthroughs. The real, lasting keys to motivation—how to get yourself to do things you don't feel like doing. Capturing the elusive, awesome force of momentum. Catch this, and you'll be unstoppable. The acceleration secrets of superachievers. Do they have an unfair advantage? Yes, they do, and now you can too! If you're serious about living an extraordinary life, use the power of The Compound Effect to create the success you desire. Begin your journey today!

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Book Synopsis* How the world's smartest companies select the most creative thinkersTrade Review...how puzzles can - and cannot - identify the potential stars of a competitive company BOSTON Globe A fun read, useful and enjoyable, not just for those in the job market. Poundstone's engaging, easy-going writing style steers readers through USA TODAY It's all about thinking out of the box WIRED

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Book SynopsisThis book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may ultimately determine customer satisfaction and loyalty and commercial success.Trade Review'There are not many people who understand the new paradigm of the Customer Experience. The emerging gurus on the subject are Colin Shaw & John Ivens with their holistic approach. We will all have to embrace the paradigm they are unlocking and focus on our Customer Experience if we are to be successful in the future. At Microsoft we understand the importance of this and are committing ourselves to this new world.' - Steve Harvey, Director of People, Profits & Loyalty, Microsoft 'This book hits the strikezone of how marketers, and organizations overall, need to be thinking to win today. It's a clear roadmap for building a high performance organization crystallized around the customer. Importantly, Shaw and Ivens recognize that emotions are at the core of all relationships - it's no different with customers than our family & friends - and truly engaging and successful brands.' - Barry Herstein, Chief Marketing Officer, Financial Times Group, New York 'John and Colin's innovative approach deserves applause - their thought-leading book is at the cutting edge. Their Seven Philosophies for Building Great Customer Experiences underpin Hilton's own philosophy on how to delight our customers. My endorsement reflects the importance I personally place on the Customer Experience.' - Mike Ashton, Senior Vice President Marketing Worldwide, Hilton International Hotels 'No matter what you are selling - a product or a service, a commodity or a differentiated product - customers are both judge and jury when it comes to deciding whether or not a company succeeds. This book helps companies understand that in order to win in the court of public opinion, they need to build a high-performance organization focused on the customer. Colin Shaw and John Ivens make their case with the best kind of evidence - common sense real-life examples.' - Mohan Kharbanda, Vice President, Customer Experience, Americas, Dell Computers, Texas 'Customer Delight is the great Holy Grail for all of us involved in service or consumer industries but it is all too easy to overcomplicate your approach to achieving it or to finding out what your customers really want. This book by Colin Shaw and John Ivens is packed with clear, common sense advice, analysis and real-world experiences which would help anyone to develop a more effective approach and improve their business as a result.' - Steve Nash, After Sales Director, BMW 'Shaw and Ivens are the gurus of the Customer Experience. Whilst we have all recognised the importance of service in the past, their book moves business thinking on apace. It is about more than just customer service, it is about the whole Customer Experience. Their Seven Philosophies for Building Great Customer Experiences explicitly outline the building blocks that are the foundation of good business.' - Liam Lambert, Director & General Manager, Mandarin Oriental Hyde Park 'John & Colin's approach is the most exciting, practical and effective I have seen in the whole area of becoming a customer focused organisation. We have all talked about the why for years, but now there is no excuse, this is the how.' - Ayes Amewudah, Vice President Marketing Operations EMEA, Lucent Technologies 'A well researched, well written, well presented and thought-provoking read.' - Financial Adviser 'Building Great Customer Experiences does exactly what it says on the tin...Overall, this is a well researched, well written, well presented and thought-provoking read.' - Simon Ashmore, Financial Adviser 'The truth it contains and the challenges to current dogma are brilliant and fundamental to everything we should be doing in marketing.' - Stephen Pidgeon, MarkeingTable of ContentsThe Customer Experience is the Answer to Life, the Universe and Everything Differentiating on the Physical is no Longer Sustainable The Customer Experience is about Emotions So Unknowingly we are Actually Causing a Poor Experience The Customer Experience is the Personification of the Brand So we can Increase Loyalty by Emotionally Engaging with our Customers We can Break Down the Elements of the Customer Experience and then Effectively Manage Them So you have to Measure the Emotional Impact So we are Actually Targeting and Paying our People to Deliver a Poor Experience So Leadership and Culture Effects the Customer Experience My Customers Receive There is No-one in My Organisation who has Overall Responsibility for the Customer Experience We Don't Have a Customer Experience Strategy What Next?

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Book SynopsisSHARON BOLTON is lecturer in Human Resource Management in the Department of Organisation, Work and Technology at the Management School, Lancaster University, UK.

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Book SynopsisAfter many years of indifferent decline, trade union membership is now being revitalized; strategies known as âunion organizingâ are being used to recruit and re-energize unions around the globe. This book considers exactly how trade unions are working to do this and provides a much-needed evaluation of these rebuilding strategies.By comparing historical and contemporary case studies to assess the impact of various organizing campaigns, this book assesses the progress of unions across Europe and America. It raises key debates about the organizing culture and considers the impact of recent union recognition laws on employers and the government's Fairness at Work policy.A topical and in-depth study into the experiences of trade unions across Europe and America, this is a comprehensive and thought provoking book which is essential reading for those in the industrial relations field.Trade Review"This is an outstanding collection of original empirical studies of union organizing activity. There is an abundance of evidence, from both surveys and case studies, invariably presented in a clear and readable style and illuminated by relevant theory. With contributions by the leading researchers in the field, Union Organising is set to become a landmark text on the rising fortunes of the British labour movement." I Professor John Kelly, Department of Industrial Relations, London School of Economics "This book makes an excellent research-based contribution to the study of contemporary labor movement revitalization. The authors add to a growing literature that views unions as strategic actors rather than as victims of global market forces and government and employer opposition. If there is not yet a new paradigm, still there is a promising shift in union strategy toward rank-and-file mobilization and more activist, organizing unionism - changes that are well documented and analyzed here." I Lowell Turner, Professor of International and Comparative Labor, Cornell UniversityTable of ContentsForeword, Sheldon Friedman Chapter 1. Introduction, Gregor Gall Chapter 2. Organising the Unorganised: Union Recruitment Strategies in American Transnationals, c. 1945-1977, Bill Knox and Alan McKinlay Chapter 3. Organising in the Offshore Oil and Gas Industry in Britain, c. 1972-1990: A Long Flame Burning or a Spark that has Gone Out?, Gregor Gall Chapter 4. Trade Union Recruitment Policy in Britain: Form and Ethics, Edmund Heery, Melanie Simms, Rick Delbridge, John Salmon and Dave Simpson Chapter 5. Employer Opposition to Union Recognition, Gregor Gall Chapter 6. Union Organising in a Not-for-Profit Organisation, Melanie Simms Chapter 7. Organising in Electronics: Recruitment, Recognition and Representation - Shadow Shop Stewards in Scotland's 'Silicon Glen', Patricia Findlay and Alan McKinlay Chapter 8. Organising in Transport and Travel: Learning Lessons from TSSA's Seacat Campaign, Jane Wills Chapter 9. Call Centre Organising in Adversity: From Excell to Vertex, Phil Taylor and Peter Bain Chapter 10. Comparisons and Prospects: Industrial Relations and Trade Unions in North America and Britain, Brian Towers Chapter 11. Union Organising in the United States, Jack Fiorito Chapter 12. Union Recognition in Germany: A Dual System of Industrial Relations with Two Recognition Problems, Otto Jacobi Chapter 13. Conclusion: Drawing up a Balance Sheet, Gregor Gall

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Book SynopsisPromoting the satisfaction, commitment, mental health and well-being of employees is important not only in itself, but also because evidence shows that those who are positive in these respects respond better to change and are more productive. Measures of Job Satisfaction, Organisational Commitment, Mental Health and Job-related Well-being is a unique source of benchmarking data across four widely used questionnaire methods,that provides up-to-datedata drawn from 60,000 respondents in 170organisations across a wide range of industries and occupations. The data is split by sector and occupational group, with the latter broken down further by age and gender, creating a must-have for those usingthese scales and seeking to benchmark their progress.Table of ContentsAbout the Authors. Acknowledgements. 1 Introduction. 2 Job Satisfaction. Overall Job Satisfaction. Intrinsic Job Satisfaction. Extrinsic Job Satisfaction. 3 Organisational Commitment. Overall Organisational Commitment (9-item scale). Overall Organisational Commitment (6-item scale). Organisational Identification. 4 Mental Health. GHQ-12 - GHQ Scoring Method. GHQ-12 - Likert Scoring Method. Chapter 5 Job-related Well-being. Job-related Anxiety-Contentment (5-point Response Scale). Job-related Depression-Enthusiasm (5-point Response Scale). Job-related Anxiety (5-point Response Scale). Job-related Depression (5-point Response Scale). Job-related Anxiety (6-point Response Scale). Job-related Depression (6-point Response Scale). References.

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Book SynopsisWhen is whistleblowing appropriate? How is it best carried out? And how should managers and employers handle the issue? This book looks at whistleblowing at work, taking a key group of occupations and different points of view, including those of the employer, the trade unions and the employed.Table of ContentsThe law relating to whistleblowing; whistleblowing and business ethics; whistleblowing in accountancy; whistleblowing and human resource management; whistleblowing in the Health Service; whistleblowing in local government; whistleblowing in education; a trade union perspective on whistleblowing; a whistleblower's perspective; providing advice on whistleblowing by public concern at work.

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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