Management: leadership and motivation Books

Book SynopsisGet a gripping glimpse into the therapy room and most powerful boardrooms in Asia in this first ever self-help collection of essays by an expatriate therapist from New York City. In more than a decade as a psychotherapist to some of Asia’s most powerful couples and business people, expat New Yorker Allison Heiliczer has seen it all.From toxic offices and complex relationships, boardroom power and bedroom failure, doomed marriages and ill-advised affairs, workaholism, loneliness, lies; these are struggles more common than many of us care to admit. Heiliczer lays them all bare through the prism of culture and is expert in understanding what makes those embroiled in them tick.

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Book SynopsisDespite regular encouragement for employees to speak up if they’re unhappy, and a wide range of personal support systems, wellbeing remains a key concern for leaders at all levels, from small teams to multinationals. The message from the top is to speak candidly and openly about the impact and effect of workplace pressure. However, that messaging isn’t working. The harsh truth is that when people feel under pressure, they worry about speaking up, fuelled by fear of the consequences if they do. Bravery and courage are needed to challenge a workplace culture that sustains fear. This book shows you how to develop and use them to turn the dial in the opposite direction, by utilising pressure to drive growth and performance. It offers you a practical way to identify the fears that sabotage trust and openness, and an employee’s ability to contribute their whole selves at work. Using a proven and scalable approach to eliminating the conditions that nurture fear, it shows you how to: Strengthen your resolve to tackle an unhealthy workplace culture. Drive change through small yet powerful adjustments to behaviour. Use practical tools to create a culture where everyone feels able to speak openly. Built around incremental, achievable steps, Brave New Leader empowers you with the tools, mindset, and courage you need to turn a damaging tide of pressure and fear into an enduring wave of enhanced employee contribution, engagement, fulfilment and wellbeing.Trade Review'A brilliant read! This is a great resource for anyone with people management responsibilities who wants to create a more open culture and eradicate mental health taboos.' - Deanne Perry, Schools' Cluster HR manager. 'Powerful and effective! Leading edge thinking that unpacks the complexities of creating and maintaining a healthy and productive culture.' - Karen Meager, organisational psychologist and author‘A necessary book for current times. If you’re responsible for the wellbeing of a team, you need to read this. ‘ - Jason Morgan, global Health and wellbeing Leader

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Book SynopsisSHORTLISTED: Business Book Awards 2022 - Change & Sustainability The ability to renew competitive advantage with flexibility is essential for any business in today's turbulent world. How do you go beyond trendy buzzwords and master the principles of business agility? Resetting Management helps leaders understand why business agility matters. Agility releases a new level of energy, innovation and entrepreneurship, enabling organizations to respond to disruption while still delivering business strategies with rigour and efficiency. Using diagnostic tools and practical models, the book describes how to master the essential components and principles of agility and respond to uncertain and fast-changing environments. Featuring case studies from some of the world's leading companies and illustrating how they have successfully and less successfully transformed for greater agility - including Lego, General Electric, LMVH and ING - Stéphane J.G. Girod and Martin Králik provide leaders with the skills to master the transformation journey that is right for their business.Trade Review"Girod and Králik have cracked the code on how to prosper in an increasingly unpredictable future. The true Management 4.0 playbook for competitive advantage in the Fourth Industrial Revolution. Learn how to achieve the needed strategic adaptability - via extreme customer centricity, innovative agility and flexibility, constant balancing of trade-offs and much more." * Mikael Ronnblad, Group Executive Board Member, Fortum Corporation (Europe), and Board Member, Valo Ventures (USA) *"Resetting Management is a compelling treaty on modern leadership, where leaders have to distribute power across and beyond their organizations, and where a real competitive advantage lies in learning to learn, by exercising a combination of strategic and organizational agility together with intellectual humility. In a world of platitudes, this is a book that actually makes a difference by resetting the way we look at the world." * Alexis Nasard, Former CEO, Kantar *"In Resetting Management, Stéphane Girod and Martin Králik methodically review how one needs to lead in modern society. Behind polite and constructive build-up and analysis, the recipe is unrolling. But make no mistake, the title sets the tone, and it's brutal: 'Reset the way you and I lead, or... get out of the way.'" * Antoine Ernst, Chief Transformation Officer, Japan Tobacco International *"The beauty of Resetting Management is that it doesn't profess that there is only one way to obtain business agility. The book is filled with inspirational examples of companies following different paths towards agility as well as practical models that help us analyse our own company to select the best path forward." * Cecilie Heuch, Chief People and Sustainability Officer, Telenor Group *"Resetting Management clarifies the different facets of agility and presents very practical tools and frameworks that will help businesses shed their rigid corporate planning, seize the opportunities of the digital era and continuously renew their competitive advantage." * John J Zhang, former Director, Strategy and Corporate Development, Midea Group *"Agility is one of the hottest concepts in the world of business today, but what does it really mean? This book provides the answer - it's the most comprehensive guide to business agility available, full of deep insights into the challenges and tensions involved, and with practical takeaways for leaders and managers everywhere." * Julian Birkinshaw, Professor of Strategy and Entrepreneurship, London Business School *"In reading Resetting Management, I found the words, concepts and real-life case studies addressing the exact sort of issues that I, as a CEO, am dealing with these days. It's an excellent book combining academic rigor with accessible and applicable examples that help provide a roadmap for anyone leading a company through today's ever-changing, technology-driven business and social environment." * Mike Federle, CEO, Forbes *"We live in a world of accelerating change, where the future is less and less an extrapolation of the past. To thrive in this environment, we need organizations with an 'evolutionary advantage' - a capacity to change as fast as change itself. Resetting Management is a must-read for anyone who's serious about making resilience and agility a core competence." * Michele Zanini, Managing Director, Management Lab, and co-author of Humanocracy *"Thought-provoking, incisive and holistic, Resetting Management is the most comprehensive book I have read on business transformations. The value of this book lies in the integration of strategic, organizational and leadership agility, which are usually treated in a siloed way. I have found it particularly relevant for my work in strategy, M&A and post-merger integration." * Moncef Tanfour, Group Vice President Strategic Development and Integration, Grundfos *"Resetting Management unpacks thoroughly the 'Why' and the 'What' of how organizations can leverage agility to thrive in the realities of the new world. Rather than a one-shoe-fits-all approach, the authors provide practical insights with lots of corporate examples which allows anyone to calibrate and personalize the transformation of their business." * Parag M Parekh, VP Global Digital Sales, Adidas *"Resetting Management is really about playing to win! It is insightful and even disturbing to realize how conservative we can still be in our management approaches. It's time for a reset. This book gives the keys to reshape our future thanks to the entrepreneurial energy that strategic, organizational and leadership agility create." * Patrick Rasquinet, CEO, La Prairie *Table of Contents Section - ONE: A Call to Action (Why); Chapter - 01: Why Agility?; Chapter - 02: The What of Business Agility - Reshaping How Organizations Make Choices; Section - TWO: A New Agility Landscape (What); Chapter - 03: Strategic Agility; Chapter - 04: Ramping Up Organizational Agility Without a Profound Overhaul of the Hierarchy; Chapter - 05: Intermediate Stage of Organizational Agility - Pockets of Agility, Powered by Agile Methods; Chapter - 06: Organizational Agility: The Pioneers of New Organizational Forms; Chapter - 07: Leadership Agility; Section - THREE: How to Transform for Agility Successfully; Chapter - 08: Managing the Trade-offs of Strategic Agility; Chapter - 09: Navigating the Challenges of Implementing Agile Methods; Chapter - 10: Managing the Trade-offs of Radically New Organizational Forms; Chapter - 11: Final words;

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Book SynopsisWant to start your own business, but not sure where to begin? 'Mind Your Business' is the ONLY book that teaches you everything you need to know about how to build a successful business from scratch. From developing your brand to designing products to identifying your legal and tax needs, this comprehensive guide will take you through every step of the process and help you create a unique and customised roadmap for your business. This book is for aspiring entrepreneurs who are driven, ambitious, creative and determined to build a business and life they love.Trade Review“Finally, here is a book that can help you create a roadmap. Literally.” -- Sonja Rasula, Founder & CEO of Unique Markets

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Book SynopsisThe dangerous work of leading change--somebody has to do it. Will you put yourself on the line?To lead is to live dangerously. It's romantic and exciting to think of leadership as all inspiration, decisive action, and rich rewards, but leading requires taking risks that can jeopardize your career and your personal life. It requires putting yourself on the line, disrupting the status quo, and surfacing hidden conflict. And when people resist and push back, there's a strong temptation to play it safe. Those who choose to lead plunge in, take the risks, and sometimes get burned. But it doesn't have to be that way say renowned leadership experts Ronald Heifetz and Marty Linsky. In Leadership on the Line, they show how it's possible to make a difference without getting "taken out" or pushed aside. They present everyday tools that give equal weight to the dangerous work of leading change and the critical importance of personal survival. Through vivid stories from all walks of life, the authors present straightforward strategies for navigating the perilous straits of leadership. Whether you're a parent or a politician, a CEO or a community activist, this practical book shows how you can exercise leadership and survive and thrive to enjoy the fruits of your labor.

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Book SynopsisPeter Drucker is widely regarded as the father of modern management, offering penetrating insights into business that still resonate today. But Drucker also offers deep wisdom on how to manage our personal lives and how to become more effective leaders. In these two classic articles from Harvard Business Review, Drucker reveals the keys to becoming your own chief executive officer as well as a better leader of others. "Managing Oneself" identifies the probing questions you need to ask to gain the insights essential for taking charge of your career, while "What Makes an Effective Executive" outlines the key behaviors you must adopt in order to lead. Together, they chart a powerful course to help you carve out your place in the world.

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Book SynopsisWhat does it mean to be a man in the modern world? Throughout history, being a man has meant different things. Maybe being a man was about being a good hunter, or a good soldier, a good businessman or maybe good with women. Hard Times Creates Strong Men examines what it means to be a man in the modern world relative to money, sex, religion and politics. This book examines what worked and what doesn’t work based on proven history instead of feelings. This book is raw, real and politically incorrect, it will threaten and challenge your ideas of what does it mean to be a man and how to better serve your purpose. As the cycles of history prove over and over again: Hard Times Create Strong Men Strong Men Create Good Times Good Times Create Weak Men Weak Men Create Hard times

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Book SynopsisJohn C. Maxwell takes readers through the Five Connecting Principles and Five Connecting Practices of top-notch leaders to teach them how to build relationships that dramatically increase their ability to enact change.

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Book SynopsisWhat does it mean to be yourself at work? As a leader, how do you strike the right balance between vulnerability and authority? This book explains the role of authenticity in emotionally intelligent leadership. You'll learn how to discover your authentic self, when emotional responses are appropriate, how conforming to specific standards can hurt you, and when you need to feel like a fake. This volume includes the work of: Bill GeorgeHerminia IbarraRob GoffeeGareth Jones This collection of articles includes: "Discovering Your Authentic Leadership" by Bill George, Peter Sims, Andrew N. McLean, and Diana Mayer; "The Authenticity Paradox" by Herminia Ibarra; "What Bosses Gain by Being Vulnerable" by Emma Seppala; "Practice Tough Empathy" by Rob Goffee and Gareth Jones; "Cracking the Code That Stalls People of Color" by Sylvia Ann Hewitt; "For a Corporate Apology to Work, the CEO Should Look Sad" by Sarah Green Carmichael; and "Are Leaders Getting Too Emotional?" an interview with Gautam Mukunda and Gianpiero Petriglieri by Adi Ignatius and Sarah Green Carmichael. How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

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Book SynopsisA new look at change management, bringing in recent theories on what leaders need to do to ensure that their change management programmes are effective and meaningful for their teams.

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Book SynopsisThe bestselling author of the phenomenally successful essential entrepreneur handbook The E-Myth Revisited presents the next big step in entreprenuerial management and leadership In this practical, real-world program that can be implemented real-time into any business, Michael E. Gerber begins by explaining why the entrepreneur is so critical to the success of any enterprise, no matter how small or large it may be, and why the mindset of an entrepreneur is so integral to the operating reality of the organization. He then covers seven essential skills: leadership, marketing, money, management, lead conversion, lead generation, and client fulfillment. E-Myth Mastery shows readers the difference between being an entrepreneur and doing a job, and teaches them how to get money when banks won't help, how to expand their customer bases when big business moves in down the street, and how to make sure their businesses keep their promises every single time.Trade Review"Gerber loves to exhort people to develop powerful visions for their companies." -- Fortune "The power of the E-Myth will transform your business and your life." -- Allan D. Koltin, CPA, President and CEO, Practice Development Institute "The power of the E-Myth will transform your business and your life." -- The John Hancock Insurance Group "Gerber's powerful insights have given thousands of entrepreneurs new control over their businesses." -- Success "Here is, if not the only source of good advice, at least an important source." -- Booklist

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Book SynopsisAim for IconicRise to LegendaryMake HistoryFor over twenty-five years, leadership legend and personal mastery trailblazer Robin Sharma has mentored billionaires, business titans, professional sports superstars and entertainment royalty via a revolutionary methodology that has caused them to accomplish rare-air results. Now, in this groundbreaking book, he makes this transformational system available to anyone ready for undefeatable positivity, monumental productivity, deep spiritual freedom and a life of helpfulness to many.In The Everyday Hero Manifesto you will discover: The hidden habits used by many of the world's most creative and successful people to realize their visionary ambitions Original techniques to turn fear into fuel, problems into power and past troubles into triumphs A breakthrough blueprint to battle-proof yourself against distraction and procrastination so that you produce magic that dominates your domain Pioneering insights on installing world-class routines, includ

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Book SynopsisLeadership is hard. How can you balance compassion for your people with effectiveness in getting the job done?A global pandemic, economic volatility, natural disasters, civil and political unrest. From New York to Barcelona to Hong Kong, it can feel as if the world as we know it is coming apart. Through it all, our human spirit is being tested. Now more than ever, it's imperative for leaders to demonstrate compassion.But in hard times like these, leaders need to make hard decisions—deliver negative feedback, make difficult choices that disappoint people, and in some cases lay people off. How do you do the hard things that come with the responsibility of leadership while remaining a good human being and bringing out the best in others? Most people think we have to make a binary choice between being a good human being and being a tough, effective leader. But this is a false dichotomy. Being human and doing what needs to be done are not mutually exclusive. In truth, doing hard things and making difficult decisions is often the most compassionate thing to do.As founder and CEO of Potential Project, Rasmus Hougaard and his longtime coauthor, Jacqueline Carter, show in this powerful, practical book, you must always balance caring for your people with leadership wisdom and effectiveness. Using data from thousands of leaders, employees, and companies in nearly a hundred countries, the authors find that when leaders bring the right balance of compassion and wisdom to the job, they foster much higher levels of employee engagement, performance, loyalty, and well-being in their people.With rich examples from Netflix, IKEA, Unilever, and many other global companies, as well as practical tools and advice for leaders and managers at any level, Compassionate Leadership is your indispensable guide to doing the hard work of leadership in a human way.Trade Review"…an accessible, handy reference for those eager to lead with kindness." — Publisher's Weekly"Divided into easy-to-read chapters that can be implemented as practical tools and guidance for leaders and managers at any level, Compassionate Leadership makes doing the hard work of leadership easiest to do in a human way." — School Administrator (AASA, American Association of School Administrators)Advance Praise for Compassionate Leadership:"All business leaders care about business performance. This book uses deep research to demonstrate that compassionate and wise leadership is not an alternative to a performance culture, but is a key accelerator of it." — Alan Jope, CEO, Unilever"Investing deeply in human connection and compassion with candor are the most important leadership traits of our time and essential to creating a truly human organization. This book cracks the code on how to lead with both your heart and your mind." — Ellyn Shook, Chief Leadership & Human Resources Officer, Accenture"As this timely book reveals, compassion strengthens a leader's qualities. It is the antidote to anger and fear. It brings confidence, courage, and the peace of mind to enable a leader to be clear and decisive." — His Holiness Dalai Lama XIV"This remarkable book shines a light on how to create the culture of compassion and empowerment that unlocks creativity, productivity, and happiness in today's organizations. Its intelligent, engaging prose is a delight to read." — Amy C. Edmondson, Novartis Professor of Leadership and Management, Harvard Business School; author, The Fearless Organization"Wise leaders know that when you avoid uncomfortable issues, they always come back to haunt you. Reading this book will help you understand how to lead, guided by a deep sense that human values are the primary objective. Those values should be your compass for doing the right thing when the next tough dilemma comes along." — Jesper Brodin, President and CEO, Ingka Group (formerly IKEA Group)

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Book Synopsis“The next generation is our future.”Answering the most pressing thirty-five questions of Next Generation members in a short and concise, yet competent way—leading academics, practitioners, and enterprising families come together to empower Next Generation legacies.Masterfully detangling the intricate dynamics of the family, ownership, business, and wealth, the authors share best practices, real-life examples, and critical questions for reflection.Part 1: FamilyDefining family · Managing family dynamics · Dealing with conflicts · Family communication · Preparing generational transitions · Keeping the family unitedPart 2: OwnershipResponsibilities and rights · Preparation of future owners · Dealing with non-active owners · Ownership transfers · Board expectations and roles · Owner networksPart 3: BusinessPreparing business entry · Working with nonfamily executives · Hiring family members · Promoting family members · Letting go of family members · Engaging family business consultantsPart 4: WealthDealing with wealth · Pursuing a vocation outside of the family enterprise · Leaving the family enterprise · Selling the family business · Starting a family office · Pursuing philanthropy and impact investingEnabling Next Generation Legacies is a powerful guide for Next Generation members and their families to ask better questions, make better decisions, live better lives, and build stronger legacies.

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Book SynopsisWritten by a proven leader and leadership expert, this book is an invaluable guide to anyone wanting to improve their leadership skills. Immersive, interactive, and memorable, it will empower you to raise your leadership awareness and help you on your journey to become a winning leader. Concise, focused chapters and an interactive format mean even the most time-strapped can benefit from John Antal's decades of experience.If you are an emerging leader, this book will provide you with a mind-map and internal compass to maintain a bearing during your leadership journey. This mind-map will outline the contours of the leadership topography; the compass you create in your heart and your mind will provide direction; and your purpose will generate a destination.If you are an experienced leader, this book is also for you. You will find in it reinforcement, confirmation, and a series of knowledge points to add to your existing cognitive map and compass and to help you develop other leaders at every level of skill and awareness.Table of ContentsPreface: Read to Lead Chapter 1 Know Yourself Chapter 2 Determine Your Purpose Chapter 3 Visualize Your Leadership Compass Chapter 4 Develop Your Personal Definition of Leadership Chapter 5 Develop Your Leadership Superpowers Chapter 6 Shape Your Destiny by Learning How to Decide Chapter 7 Rally Points for Challenging Times

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Book SynopsisTransformational leadership occurs when one or more persons engage with others in such a way that leaders and followers raise one another to higher levels of motivation and morality. This book is a study of leadership and considers the seminal work in the field of leadership studies. It offers an introduction on 'transformational leadership'.Trade Review“A landmark historian.” — Jon Meacham, Newsweek “One of the most influential leadership authorities, James MacGregor Burns advanced the concept of ‘transformational leadership,’ whereby leaders have the ability and obligation to share an overarching vision with their followers.” — Boston Globe “Leadership remains a classic in the field. Burns has spent a lifetime studying presidential leadership.” — Margaret Warner, The News Hour with Jim Lehrer “Leadership had a major impact. ... Burns’s definition of leadership continues to dominate the field. ” — Harvard Business Review “Touches on every aspect of politics that is pertinent to leadership . . . Burns distinguishes true leadership from mere power-holding and domination . . . Valuable . . . Offers suggestions for fostering true leadership.” — New York Times Book Review “James MacGregor Burns’s seminal book on power” — New York Times “Pulitzer prize-winner James MacGregor Burns introduced the concept of transformational leadership in his book Leadership. For him, it characterized the great leaders of history.” — Management Today

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Book SynopsisFrom the authors of the international bestseller Yes! This travel-sized handbook will become your go-to key for ensuring that the world says 'yes' to you, your ideas and your requests. We all want to hear 'yes'. 'Yes' connects us to the world, and carries us into the future. So why do we find it so hard to get others to agree? And how can we improve our chances? The Little Book of Yes contains 21 short essays that outline a range of effective persuasion strategies, each proven to increase the chances that someone will agree to your request. That someone could be a friend, a colleague, a partner, a lover, a manager, a sibling, a parent, even a stranger. The timeless principles and practical lessons in this collection can be used to tackle a variety of everyday challenges, from repairing a soured relationship to negotiating a higher fee for your work, from convincing a dithering friend to take action, to building your social network and personal brand. Full of wisdom from the leaders in influence, with carefully curated advice, this little book is essential reading for any freelancer, manager, entrepreneur, parent or person who wants more from their world.Trade ReviewPraise for Yes! 'Completely changed my way of looking at the world ... Yes! is the Freakonomics of social psychology. It's a handbook to the world. Don't miss out. -- Daniel Finkelstein, Executive Editor * The Times *Read this book. ... perfectly pitched for smart businesspeople -- Octavius Black * Management Today *Surprising, provocative, fun. -- Tim Harford, Author * The Undercover Economist *In a world where persuasion is a more and more important part of what governments and organisations have to do, this book is invaluable. -- Matthew Taylor, Chief Executive, RSAA book filled with wisdom -- Richard H. Thaler, co-author * Nudge *This book ranks in the top 10 business books that I've ever read -- Guy Kawasaki, author * The Art of the Start *Are there any nice little books I could buy as a present that wouldn't insult the recipient's intelligence? Yes. Or rather Yes!. It will help you understand why you're buying Christmas presents when you don't want to and when the people you're buying them for don't want you to either. -- Stuart Jeffries * Guardian *If a CEO or head of state was limited to a single advisor my nomination would be Bob Cialdini, the world's most practical social psychologist and master of "influence". In this book Cialdini teams up with a gifted young scholar and a seasoned consultant to produce a book filled with wisdom. Read it and the next time someone asks you to sell snow to the Eskimos or solve global warming you will say "sure, but do you have anything hard I can do?" -- Richard H. Thaler, co-author * Nudge *Praise for Little Book of Yes: Struggling to win people over at work, or in your personal life? Then this handy little guide book could be the tool you're searching for ... These easy, bite-sized chunks of advice are simple to take on board, and can be implemented in all areas of your life. * The Jackal *

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Book SynopsisLeadership can be a challenging and complex area of practice, but this textbook will be your essential guide, teaching you how to master this important skill and find your professional voice. The book considers the challenges of leadership in the early years, exploring both the theoretical aspects, and the skills and tools needed to support and develop leadership and mentoring in practice. You will be encouraged to critically reflect on practice in a global context, looking at vignettes, case studies and reflections from international settings, which will equip you with valuable transferable leadership skills, applicable to any situation in practice.Table of ContentsChapter 1: Exploring Leadership Theories for Driving Excellence in Early Years Chapter 2: Developing as a Leader Chapter 3: Reflective Practice Chapter 4: Leading Collaboratively Chapter 5: Leading in Changing Times Chapter 6: Conflict Resolution – A Problem Solving Approach Chapter 7: Mentoring to Support Leadership and Excellence in Practice Chapter 8: Finding and Using Your Professional Voice

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Book SynopsisTo be a top performer in the digital economy—to become truly future ready—you need a playbook. Now you have one.It seems like almost every company you can think of—including your own—has embarked on a "digital transformation" journey. The problem is, many companies start down the road without a good sense of where they are going or a clear idea of how they will create and capture digital value. Not surprisingly, this leads to problems: failure to realize the value from digital in their bottom lines, wasted resources and effort, added complexity and dysfunction.This compact, no-nonsense book provides a solution. In their years of working with senior executives around the world, MIT research scientists Stephanie Woerner, Peter Weill, and Ina Sebastian noticed that these leaders knew they had to transform their businesses, but lacked a coherent framework and a common language—a playbook—to guide and motivate their employees and keep everyone focused on a common goal.Future Ready is that playbook. Based on years of rigorous research with data from more than a thousand companies—BBVA, CEMEX, DBS, Fidelity, Maersk, and many others—the book provides a powerful, field-tested "four pathways" framework that offers insights into the important dimensions at which a firm must excel in order to be competitive, as well as the organizational disruptions that every firm must manage as part of the transformation journey.The book includes instructive examples, sharp analyses, assessments to help companies benchmark themselves against top performers, and many illuminating visuals to help crystallize the data and ideas.Woerner, Weill, and Sebastian show that the goal isn't digital transformation but rather a profound business transformation. Future Ready is your essential guide for becoming a top performer in the digital economy.Trade ReviewAdvance Praise for Future Ready:"This book is essential for any company on its exciting digital journey, whether just starting out or well along the path. A solid playbook that helps keep everything and everyone focused on this transformative challenge." — Fernando Gonzalez, CEO, CEMEX"The digital economy reaches ever more deeply into all aspects of our lives. To adapt and thrive in this new context, companies need to be future ready. This book provides practical guidance for business leaders to assess where they stand today, as well as concrete advice on how they can transition their companies for the future." — Jean-Pascal Tricoire, Chairman and CEO, Schneider Electric"The digital future can be full of profound risks and uncertainties, as well as opportunities. Future Ready provides remarkable insights, proven blueprints, and clear pathways for positioning companies to take full advantage of what the future brings." — Shamim Mohammad, Executive Vice President, Chief Information and Technology Officer, CarMax; independent member of board of directors, UNFI"Future Ready is the definitive handbook to achieving superior competitiveness in the digital age. It provides a clear road map to overcoming the inevitable difficulties faced along the transformation journey and an inventory of the attitudes, tools, and skills required." — Sim Tshabalala, Chief Executive, Standard Bank Group"Finally, a playbook with tools, metrics, and examples to chart and measure your digital journey! It vividly shows how building digital capabilities, co-creating new experiences, and learning how to create digital value have become strategic imperatives for growth. A must read for leaders who are driving business and technology transformations." — Gail Evans, Executive Vice President, Chief Digital and Technology Officer, Disney Parks, Experiences and Products

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Book SynopsisA leadership playbook for making customer experience a core aspect of your business.In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for excellence. The truth is customer experience is not what it used to be. New technologies, values, generational expectations, economic instability, - and the rapid pace of change all must be considered as you forge ahead. How do you put the customer first in the face of all these emerging trends?Using cutting-edge research and interviewing top leaders across industries, customer experience futurist Blake Morgan has pulled together eight new laws that the best companies follow in terms of building and maintaining a focus on the customer. Customer experience

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Book SynopsisHarry Korine is a professor and consultant who advises business owners, board members and executives on leadership and value generation. He teaches corporate governance, global strategy and family business at the London Business School, the University of St. Gallen and INSEAD. He is based in Zurich, Switzerland.Michael Hilb is founder of DBP Group and a board member of multiple organizations. He is a titular professor at the University of Fribourg and teaches strategy, entrepreneurship, corporate governance and family business at the Universities of St. Gallen and Zurich and Singapore Management University. He is based in Burgdorf, Switzerland.

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Book SynopsisFrom Sunday Times bestselling author Noor Hibbert, a powerful new vision for creating success on your own terms, using the practice of manifesting to reach your full potentialSuccess we've got it all wrong. We've been sold the lie that success comes in the form of the latest designer goods, luxury car or McMansion. But success is a feeling that we cultivate, not something we can purchase. Success is about finding the path in life that lights you up and gives you meaning, choosing to be the best version of yourself every day.As globally recognized mindset coach, entrepreneur and seven-figure business founder Noor Hibbert reveals in this book, the only yardstick of success should be the one you create for yourself. The first step is awareness and a conscious effort to stop living through the narrative that we are powerless to transform our reality. Instead, we need to start to untangle where our stories have come from and how to rewrite them for a brighter future.Using her trademark VIA' manifesting method vision, identity and action Noor will show you how to manifest your unique purpose, open your eyes to your misconceptions about money and crack open every limiting belief you have about life and your ability to transform it. Ordinary people can create extraordinary lives this book will help you be the next person to change yours.

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Book SynopsisIn Becoming a Changemaker, Alex Budak provides a fresh, inspiring and research-backed guide to developing the mindsets and leadership skills needed to navigate, shape, and lead change and to make a positive impact in our lives, career, and communities. Through a diverse series of case studies, and brand new insights from his original research on the traits the most successful changemakers have in common, Alex provides an actionable, inclusive guide for people of all backgrounds, levels, ages, and industries to get unstuck and to start leading change from wherever they are.The book is based on Budak's wildly-popular class of the same name at UC Berkeley's Haas School of Business that changemakers like Olympic athlete Alicia Wilson describe as "life changing." Accessible and energizing concepts like Microleadership show how each of us can lead from where we are, and principles like "Confidence without Attitude," "Question the Status Quo," and "Beyond Yourself'' provide a framework for stepping into our own unique changemaker potential.

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Book SynopsisFind success in a workplace dominated by men.Sexism. Self-doubt. Invisibility. When you're one of the only women in your workplace, it can be difficult to gain your footing. Organizations need to change, but in the meantime, women can find success in these settings—and even flourish in them.Thriving in a Male-Dominated Workplace provides the advice you need to ensure your professional growth in roles and industries that have traditionally been filled by and controlled by men. From connecting with the right people to growing your confidence to fighting back against bias, you'll be able to establish your credibility and be seen by your colleagues as the expert you are.This book will inspire you to: Find support across the organization Overcome impostor syndrome and self-doubt Speak up for yourself and your accomplishments Build a better culture—once and for all The HBR Women at Work series spotlights the real challenges and opportunities women experience throughout their careers. With interviews from the popular podcast of the same name and related articles, stories, and research, these books provide inspiration and advice for taking on topics at work like inequity, advancement, and building community. Featuring detailed discussion guides, this series will help you spark important conversations about where we're at and how to move forward.

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Book SynopsisYour mindset may be the only thing standing between you and your potential. Break free from the beliefs that hold you back.As a leader, do you find yourself frustrated, wondering why employees don''t meet expectations, peers are slow to act, or pressure from your boss falls unfairly on your shoulders? It''s easy to point a finger at others and double down on getting results. But have you ever considered that the problem might not be them—that it might be you?Through countless hours coaching executives over the past twenty years, C-suite adviser Muriel M. Wilkins has pinpointed the biggest reason behind these common leadership challenges: hidden blockers. These unconscious beliefs can actively stall progress if leaders aren''t aware of their existence, preventing them from seeing a situation clearly, solving problems effectively, and advancing their careers.In Leadership Unblocked, Wilkins reveals seven key beliefs that hold leaders back, from "I know I''m right" to "I need to be involved" to "I don''t belong here." Combining illustrative and powerful coaching conversations and research from the fields of neuroscience, leadership, and adult development theory, Wilkins offers a self-coaching guide for identifying, unpacking, and breaking through these barriers.By using the practical advice in this book, leaders and aspiring leaders alike can cultivate the mindset to achieve their goals and finally become the leaders they want to be.

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Book SynopsisTrade ReviewThere is a wild, untamed connection between our inherent creativity and our yearning for a meaningful, purpose-driven life. Chase’s experiences and his commitment to creating make him the perfect guide as we set out on our own adventures to learn how creativity has the power to change everything. — Brené Brown, Ph.D., Author of the New York Times #1 Bestseller, Dare to Lead I have always believed that you will enjoy life and be more successful if you focus on creating amazing experiences; businesses and relationships. Chase’s book Creative Calling is an engaging guide to doing just that, from a man who has followed his passions and created a company in CreativeLive to inspire others. — Sir Richard Branson, Virgin Group Founder Creative Calling is a trail guide for anyone stepping onto the path of creativity, whether for personal fulfillment or career aspirations. You won’t find a better resource to unlock your true potential and scale the heights of the creative economy. — Jimmy Chin, Oscar-winning Director of Free Solo Relentlessly generous and endlessly creative, Chase is challenging us to see the shifts in our culture and media as the opportunity of a lifetime. If you care about making things better, this book is here to help. — Seth Godin, Best-selling Author & Entrepreneur Chase Jarvis is my favorite person to go to for advice. I’m sure he’s tired of me calling him. He was one of the first people to recognize the power of the Internet for artists, and he still has the best insight for anyone looking to follow a creative path. He’s taught me so much. This book reads like a long, intimate conversation with Chase. And there’s nothing more valuable in the world. — Brandon Stanton, creator of Humans of New York and New York Times bestselling author Everyone has a dream. In Creative Calling, Chase gives us the closest thing there is to a roadmap for pursuing that dream—and succeeding in the process. It’s a must read for any creator or entrepreneur. — Daymond John, star of ABC’S "Shark Tank," founder/CEO of FUBU, and CEO of the Shark Group This book isn’t about your creativity calling, it’s about your creativity screaming from inside you—fighting to be heard and to be ready to change the world. — James Victore, artist, activist and author of Feck Perfuction Chase Jarvis is a remarkable creative spirit. His new book, Creative Calling, is proof positive that creativity is both an art and a practice. With great candor and deft insight, Chase debunks the myths surrounding what is means to be a creative person and proves that anyone and everyone can be creative. Creative Calling will whole-heartedly change the way you think about how and why humans create, and it will provide you with the inspiration to make a bigger life than you ever thought possible. — Debbie Millman, artist and chair of the School of Visual Arts Good design helps and delights others. Chase Jarvis shows you how to do it. — Stefan Sagmeister, designer and founder of Sagmeister & Walsh

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Book SynopsisHold anyone accountable. Master performance discussions. Get RESULTS.Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holdsanyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak theirminds, but they do so poorly--often creating whole new sets of problems.Research proves that mishandled disappointments aren't just morale killers, they're institution killers--diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces.Drawing from 10,000 hours of observations, Crucial Accountability teaches you how to deal with common infractions such as:An employee speaks to you in an insulting toTable of ContentsForeword Preface Acknowledgments Introduction: What Is Crucial Accountability? And Who Cares? Part One: Work on Me FirstWhat to Do Before an Accountability Confrontation Chapter 1: Choose What and If How to Know What Conversation to Hold and If You Should Hold ItChapter 2: Master My Stories How to Get Your Head Right Before Opening Your Mouth Part Two: Create SafetyWhat to Do During an Accountability Conversation Chapter 3: Describe the GapHow to Start an Accountability Conversation Chapter 4: Make It MotivatingHow to Help Others Want to Take Action Chapter 5: Make It EasyHow to Make Keeping Commitments (Almost) Painless Chapter 6: Stay Focused and FlexibleWhat to Do When Others Get Sidetracked,Scream, or Sulk Part Three: Move to ActionWhat to Do After an Accountability Conversation Chapter 7: Agree on a Plan and Follow UpHow to Gain Commitment and Move to Action Chapter 8: Put It All TogetherHow to Solve Big, Sticky, Complicated Problems Chapter 9: The 12 “Yeah-Buts”How to Deal with the Truly Tough Appendix A: Where Do You Stand?A Self-Assessment for Measuring Your Accountability Conversation Skills Appendix B: Six-Source Diagnostic QuestionsThe Six-Source Model Appendix C: When Things Go Right Appendix D: Discussion Questions for Reading Groups Notes Index

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Book SynopsisOutstanding leadership is the kind that inspires employees, delights customers, and achieves extraordinary business results. And no one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World Resort operations for over a decade. In Creating Magic, he shares the ten practical, common sense strategies that guided his own journey from a poor farm boy in Oklahoma to the head of operations for a multibillion dollar enterprise. Combining surprising business wisdom with insightful and entertaining stories from his four decades on the front lines of some of the world''s best-run companies, Lee shows all of us - from small business owners to managers at every level - how to become better leaders by infusing quality, character, courage, enthusiasm and integrity into our workplaces and our lives.Trade ReviewHis valuable leadership strategies and remarkable Disney stories will ring true for everyone who reads this book -- Ken Blanchard, co-author * The One-Minute Manager *Shows the magic in leadership - and the leadership in magic! Read this book! -- Marshall Goldsmith, bestselling author of * What Got You Here Won’t Get You There *A highly worthwhile volume, Creating Magic transcends the leadership business speak so prevalent in modern day motivational tomes and offers a real approach to sensible and practical strategies -- Ted J Kleisner, President and CEO, HersheyElegant in its simplicity and practicality. Lee has distilled many powerful leadership strategies into the lessons many of us learned as children. They are no less relevant to our working lives. At its core, Creating Magic is a collection of stories that reminds us to demonstrate care and respect for every member of the team and to focus our efforts not our ourselves but on the people we lead. -- George Bodenheimer, President, ESPN, Inc and ABC Sports

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Book SynopsisThe New York Times bestseller“A glistening psychological history, faceted largely by the biographies of eight famous leaders . . .” —The Boston Globe“A provocative thesis . . . Ghaemi’s book deserves high marks for original thinking.” —The Washington Post“Provocative, fascinating.” —Salon.comHistorians have long puzzled over the apparent mental instability of great and terrible leaders alike: Napoleon, Lincoln, Churchill, Hitler, and others. In A First-Rate Madness, Nassir Ghaemi, director of the Mood Disorders Program at Tufts Medical Center, offers a myth-shattering exploration of the powerful connections between mental illness and leadership and sets forth a controversial, compelling thesis: The very qualities that mark those with mood disorders also make for the best leaders in times of crisis. From the importance of Lincoln'sTrade ReviewGhaemi isn't the first to claim that madness is a close relative of genius, or even the first to extend the idea into politics. But he does go further than others...His explanations are elegant, too - intuitively accurate and banked off the latest psychiatric research. * Newsweek *A First-Rate Madness is a sophisticated work of psychology, but it is also a gossipy work of celebrity history, a who's who of the eminently unhinged. * The New York Observer *

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Book SynopsisStrategic Project Organizing takes a unique approach to project management that places emphasis on the strategic and organizational aspects of projects and their leadership. Structured around the Three Domains model, it covers all the fundamental project management concepts, whilst guiding the reader through the organizational challenges of enabling positive change.Through the lens of strategic leadership, this text equips students to know how to respond proactively to threats, as well as seize opportunities, in order to advantageously change the socio-economic environment in an organization''s favour. The text also helps students to understand the tools and techniques adopted during the process of organizational transformation.All chapters offer review and discussion-based questions to encourage critical thinking; as well as case vignettes and a longer, end-of-chapter case study to help students apply theory to practice. Real life projects featured in the case studies include the EdenTrade ReviewPerhaps the world's premier textbook on project organizing and strategy. If you would like to learn how organizations change through their investment projects and how they change the world we live in, this book is yours. Its focus on three domains and three interfaces of project organizing, and its unique 'project society' approach combine to make it a fascinating, down-to-earth, and useful reading on the art and science of projecting for students. * Lavagnon Ika, University of Ottowa *This book is a must. It takes stock of the strategic, organizational aspects of projects and the leadership required by proposing to look at them under the lens of three domains. It allows students but also practitioners and academics to master these concepts. Brilliantly structured, it offers vignettes and other online resources to deepen these concepts and test your knowledge. I highly recommend it, the book is in itself is an interesting "Voyage of life"! * Nathalie Drouin, Université du Québec à Montréal; and University of Technology Sydney *Strategic Project Organizing is a forward-thinking text that progresses our understanding of project management and must be read by students, project owners and suppliers alike. It provides a systemic look at the project profession, offering a new level of maturity that is currently missing from the content of many project management texts which seem to have difficulties moving away from the in-house, manufacturing-led, thinking of the 1950s. This text should be standard reading for any project management Masters course, as well as any modern MBA course that understands the increasing importance of project management." * Nicolas Lambrou, University of Westminster *Strategic Project Organizing offers a unique take and focus on projects which provides a welcome alternative to other textbooks. With research-based insights for different members of project teams, it offers advanced discussion around projects, their role in our current world and the people managing and leading these projects." * Christine Unterhitzenberger, University of Leeds *Table of Contents1: Introduction: projecting the modern world Part One: The Core Concepts of Strategic Project Organizing 2: The three domains of project organizing 3: Leading 4: Visioning and inventing Part Two: The Three Domains of Strategic Project Organizing 5: The owner domain 6: The supplier domain 7: The delivery domain Part Three: The Three Interfaces 8: The governance interface 9: The commercial interface 10: The resource interface Part Four: The Profession of Strategic Project Organizing 11: The core skills 12: Being a project leader

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Book SynopsisRobbie Steinhouse is a successful serial entrepreneur. Over the last twenty years he has founded and built businesses in the recruitment, property and insurance sectors. He is currently head of training at NLP School Europe and is a certified NLP trainer. Robbie is an ICF certified coach and managing director of the Coaching Consultancy.  Table of Contents Introduction Chapter One. The Coaching and NLP mindsets Part One Coach with NLP: the sessions Chapter Two: Starting from the Right Place Chapter Three: Creating the Relationship Chapter Four: Contracting Chapter Five: Mapping the Landscape of the Client Chapter Six: Deciding on Areas of Primary Focus Chapter Seven: Closing the First Session. Chapter Eight: Subsequent sessions and how to shape them. Chapter Nine: The Final Session Part Two Diagnose and Prescribe. Specific issues and powerful NLP techniques to help clients deal with them. Chapter Ten: Coaching Processes for Immediate Issues: Conflict, Achievement and Influence Chapter Eleven: Coaching Processes for Deeper Personal Issues Chapter Twelve: Coaching Processes for Direction & Purpose Chapter Thirteen: Mastering NLP Coaching Conclusion: Coaching and NLP in everyday life Appendices A My six-session model B Transactional Analysis C The Power of Hypnosis

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Book SynopsisGlobally recognized expert on learning and leadership, Jeff Wetzler offers a hands-on, surprisingly effective way to find out what others really think, know, and feel.  Ask leads to smarter decisions, more creative solutions, and deeper relationships.  Too often, we don’t find out what’s truly on others’ hearts and minds because we don’t know how to ask the right questions in the right ways. Co-founder of Transcend and former international business consultant and Teach for America executive Jeff Wetzler wants to show you how to fix that. In Ask, he brings you a powerful method called The Ask Approach™, based on a simple premise: that tapping into what other people truly think, know, and feel is a game-changing superpower.   In Section I, Wetzler reveals the most common things that people think and feel but often keep to themselves, as well as the key reasons why they choose to withhold information that

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Book SynopsisWinner of a 2020 Nautilus Silver Award!This book examines a relatively unexplored area of leadership research â personal aspects of leadership â by considering the impact of leaders navigating their own personal crises on their relationships with teams, peers, and supervisors. Through original research as well as an integrative review of the literature, Hickman and Knouse focus on the leader-as-person in crisis, including the real-life personal crises and experiences of leaders. This important volume offers a detailed and thoughtful description of intersecting factors that contribute to the ways in which leaders experience and cope with personal crises to spur additional research attention to this neglected area. This book also offers current and prospective leaders advice and direction on effectively navigating personal crises. Trade Review"Fills a gap in the leadership literature for both scholars and for leaders. Well-documented with practical and realistic advice – not a cookie-cutter, one-size-fits-all appraoch."- Barry Z. Posner, Professor, Leavy School of Business, Santa Clara University“In life you either learn from situations you experience personally or from those others have experienced. This book allowed me to better understand how I was able to cope with the loss of my wife and continue to prosper in my professional life. It’s an excellent guide to coping.” —Ray M. Robinson, Chairman, Citizens Trust Bank“Finally, there is a serious treatment of how leaders and organizations should respond during unfortunate but inevitable circumstances in the personal lives of those we entrust with responsibility. Hickman and Knouse’s work is a sensitive, careful, and original study of a neglected but important topic in leadership studies.”—Kenneth P. Ruscio, Senior Distinguished Lecturer, Jepson School of Leadership Studies, University of Richmond and President Emeritus, Washington and Lee UniversityTable of ContentsIntroduction Personal crisis as a stressful life event Coping with crisis Deciding to disclose, asking for help The organization’s interpersonal environment Responsibility for leadership: adaptive approaches Toward a culture of reciprocal care: advice and recommendations Leaders in personal crisis: proposals for practice and research Appendix A: Preliminary Study MethodsAppendix B: Study 1 Methods and Participant DescriptionAppendix C: Study 2 Methods, Participant Description, and Supplementary Tables

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Book SynopsisThe rates of medical bullying, absences by LGBT+ professionals due to lack of safety in the workplace, and subsequent suicidality for LGBT+ youth and adults are exponentially higher than for non-LGBT+ youth and adults. As a result, many LGBT+ patients and professionals are suffering needlessly, and many business leaders are unsure of what to do. This book solves that problem.Featuring real-life situations and scenarios, a glossary, and further resources, this book enables professionals in a variety of business roles to integrate foundational concepts into their everyday interactions with potential and current employees to create an overall medical workplace culture that nurtures a welcoming, inclusive, and affirming environment for all. This book can be utilized by independent readers, department teams, and entire medical corporations reading experiences.Setting out best practices and professional guidance for creating an LGBT+ inclusive medical workplaceTrade ReviewThe number one reason why gender-affirming care is so critical, is because it is lifesaving. There are few interventions in the modern medical era that we can truly call lifesaving, but gender-affirming care is one of those. We know that when gender-diverse individuals have access to an affirming and culturally and clinically competent healthcare provider, they have decreased rates of depression, anxiety, and suicidality. Gender-affirming care includes any aspect of healthcare that is delivered in a way that is informed by the lived experience of gender-diverse people with both cultural and clinical competence. It can include primary care, mental health support, gender-affirming hormone therapy, gender-affirming surgery, any other specialty care for general health, and more.Gender-affirming care education starts in our health profession schools including medical school, graduate medical education programs, nursing school, pharmacy school, public health school, physician assistant school, social work school, psychology programs, physical therapy, and more. We need more educational programs for healthcare professionals who have finished their training programs, who did not have access to gender-affirming care education while in school. We know that gender-diverse individuals have better health outcomes when they have even one supportive person in their life. We can all provide gender-affirming care in whatever we do. A great place to start or continue to do that is by reading The Medical Professional’s Guide to LGBT+ Inclusion: Creating a Workplace Culture that Nurtures a Welcoming, Inclusive, and Affirming Environment.Dr. Jerrica Kirkley, MD (she/her)Chief Medical Officer and Co-founder of PlumeTable of ContentsForeword by Dr. Marci Bowers, President of World Professional Association for Transgender Health. Preface. Acknowledgments. How Big of a Problem Is This? About the Author. Introduction. SECTION I THE FOUNDATION: TERMINOLOGY AND INSIGHTS. 1 Safety. 2 Hate Crimes. 3 Allyship. 4 Privilege. 5 Intersectionality. 6 Battle Fatigue. 7 Terminology. 8 Masking and Coming Out. 9 More Terminology. 10 Medical Experiences. 11 Retransitioning and Detransitioning & Going Back into the Closet. Additional Useful Terminology for Section I. Questions and Answers. Research Your Resources. Trans Joy. In Closing. SECTION II SCENARIOS: TEST YOUR KNOWLEDGE. Scenario 1. Scenario 2. Scenario 3. Scenario 4. Scenario 5. Scenario 6. Scenario 7. Scenario 8. Scenario 9. Scenario 10. Scenario 11. Scenario 12. Scenario 13. Scenario 14. Scenario 15. Scenario 16. SECTION III PUT YOUR KNOWLEDGE INTO PRACTICE. 12 Assessing Your Workplace. 13 In the Medical Office and Collaborative Spaces. 14 Leadership and Learning Materials. 15 How to Implement Change. In Closing. Afterword Written by Danny Roberts, Star of MTV’s The Real World: New Orleans. Appendix I: Opposition. Appendix II: Suggested Readings & Resources. Appendix III: Suggested Reading for Youth. Index.

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Book SynopsisREGARDLESS OF YOUR LEVEL of coaching experience, you are likely to be asked to support the development of people with whom you share a professional or personal relationship. In this thoroughly revised and updated edition of his best-selling book The Mindful Coach, expert coach Doug Silsbee presents his practical Septet Model as an ideal tool for conducting coaching conversations with executives, leaders, and other professionals. The model differentiates seven roles (or Voices) that anyone in a coaching role can use when engaging in these learning conversations: Master, Partner, Investigator, Reflector, Teacher, Guide, and Contractor. In this important book, Silsbee illuminates the dynamic relationship among these seven roles and shows how to integrate them into an intelligent strategy that can be applied to any coaching conversation. Designed as a down-to-earth resource, The Mindful Coach is filled with practical exercises and sample dialogues for learning and aTable of ContentsExercises, Practices, Exhibits, and Figures ix Foreword xiii Preface to the New and Revised Edition xv Introduction: What Is Coaching? 1 A Working Definition of Coaching 4 Distinguishing Coaching from Other Aspects of Professional Relationships 6 Contexts for Coaching: Four Dynamics 9 Introduction Summary 14 1 The Being of Coaching: Mindful Service 17 Placing Oneself in Service 18 Mindfulness and Self-Awareness 19 Mindfulness and the Three Levels of Experience 23 Attachments and Aversions 25 Conditioning and Habits That Block Mindfulness 30 Coaching Habits 33 Chapter Summary 41 2 Cultivating Mindfulness 43 Self-Observation 44 Practices for Cultivating Mindfulness 48 Coach as Learner 54 Accountability in Service 55 Chapter Summary 56 3 The Seven Voices of the Coach 57 Learning the Voices 58 The Individual Roles or Voices 60 The Voices and Their Aspects 64 Placing the Voices in Context 64 Chapter Summary 72 4 The Master 73 Maintaining Self-Awareness 76 Listening with Focus and Presence 78 Modeling Learning and Growth 79 Embracing the Client with Compassion and Respect 82 Choosing Which of the Operational Voices to Use at a Given Time 84 The Mindful Master 86 Chapter Summary 89 5 The Partner 91 Establishing and Honoring an Explicit Structure for the Coaching Relationship 93 Advocating Shared Commitment to Competency-Based Coaching Outcomes 98 Offering Choice Points and Making Joint Decisions About the Coaching Process 103 The Mindful Partner 107 Chapter Summary 110 6 The Investigator 113 Asking Questions That Shift the Client’s Understanding of the Situation 116 Helping the Client to Articulate Desired Outcomes 120 Asking the Client to Generate Courses of Action 122 The Mindful Investigator 126 Chapter Summary 130 7 The Reflector 131 Providing Direct and Honest Feedback 133 Directing the Client’s Attention Toward His or Her Capabilities and Potential 137 Encouraging Self-Observation and Reflection 141 The Mindful Reflector 143 Chapter Summary 147 8 The Teacher 149 Providing New Distinctions, Information, and Knowledge 151 Challenging and Stimulating the Client’s Thinking Process 154 Explaining the Coaching Process, Theory, and Models Being Used 159 The Mindful Teacher 162 Chapter Summary 165 9 The Guide 167 Encouraging the Client to Take Some Action of the Client’s Choosing 170 Offering Options for Action 172 Recommending Specific Courses of Action 175 The Mindful Guide 178 Chapter Summary 181 10 The Contractor 183 Establishing Clear Agreements About Actions 186 Exploring and Resolving Client Doubts and Hesitations 190 Following Up with the Client About Agreed-On Actions 193 The Mindful Contractor 196 Chapter Summary 199 11 Self-Development Strategies for the Coach 201 Self-Assessment Tools 202 Self-Observation as a Coach 205 Navigating the Model 210 Learning from Your Reflection 216 Reviewing Audio Recordings 217 Obtaining and Listening to Client Feedback 218 Planning Your Own Development 221 Chapter Summary 223 Epilogue: Coaching as a Journey Toward Mastery 225 About Fluidity and Intuition 227 Practice as Path 229 Selected Reading 235 Notes 239 Acknowledgments 245 The Author 249 Index 251

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Book SynopsisDo you find yourself being asked to lead others but have no idea where to start? And what style of leadership should I be using? This title helps you to discover how to lead your friends whilst remaining their friend; how to lead change in a way that people accept and understand; when and where to draw the line; and, more.Table of ContentsIntroduction 1 About This Book 1 Conventions Used in This Book 2 What You’re Not to Read 2 Foolish Assumptions 3 How This Book Is Organised 3 Part I: Introducing Leadership 3 Part II: Leading Yourself 3 Part III: Leading Others 4 Part IV: Leading People Through Change 4 Part V: Leading Different Types of Team 4 Part VI: The Part of Tens 4 Icons Used in This Book 5 Where to Go from Here 5 Part I: Introducing Leadership 7 Chapter 1: Taking the Lead 9 Appreciating Why the Work of Leaders Isn’t Easy 9 Looking for Leadership and Leaders 10 Cooking the stew rather than being in one! 11 Experiencing leadership or perhaps not! 12 Seeing Yourself as a Leader 13 Filling the vacuum with the right fluff (stuff) 14 Transforming starts with you 14 Rising to all leadership occasions 15 Leading People and Teams 17 Knowing what you’re about 17 Engaging people in work and change 18 Leading all types of teams 20 Excelling in leading your senior leadership team 21 Chapter 2: Pinning Down the Meaning of Leadership 23 Spotting the Differences between Leadership, Leading and Leader 24 Leadership is a process 24 Leading is an activity 26 Being a leader can be a role and/or position 28 Deciphering the Language of Leadership 30 Diving into the soup of leadership jargon 30 Sampling leadership competences 32 Sampling a Few Tasty Bits of Leadership 34 Becoming an engaging leader 34 Being an active leader 35 Leading through serving others 37 Coming Up with a Meaning that Works for You 39 Chapter 3: Leadership and Management: Two Sides of the Same Coin 41 Flipping Through Your Experiences of Leadership and Management 42 Choosing and working with a new boss 42 Working through your own experiences 44 Listing your expectations of leaders and managers 48 Understanding Society’s Changing Expectations of Leaders 50 Jump! Yes sir, how high? 50 Jump! Why should I? 50 Pinpointing the Differences between Leading and Managing 51 Describing the key differences 52 Getting people to follow you 53 Earning the right to lead 54 Leading and managing together 55 Part II: Leading Yourself 59 Chapter 4: Leading ‘Inside Out’: Knowing Yourself to Become a Better Leader 61 Leading Others Starts with Leading Yourself 62 Becoming an authentic leader 62 Looking through the Johari Window 65 Developing Self-Confidence 68 Leaving Thomas to doubt himself 69 Being your best critic 70 Learning from adversity 71 Discovering How to Lead from Your Experiences 72 Achieving more by learning quickly 72 Harnessing the power of reflection 74 Developing skills in reflecting 75 Using leadership learning logs 76 Finding and working with your own coach 78 Chapter 5: Singing Your Leadership Song: Being in Tune with Your Values 79 Recognising When You’re Out of Tune 80 Acknowledging when ‘it just doesn’t feel right’ 81 Questioning what underpins your leadership 81 Leaving your old baggage behind 82 Composing Your Own Leadership Tune 84 Working out what’s important to you 84 Questioning your assumptions 86 Singing Your Leadership Song 87 Communicating your values 87 Harmonising with others 88 Chapter 6: Stepping Up to Leadership: Handling Dilemmas 91 Dealing with Dilemmas 91 Surviving being thrown in the deep end 93 Being chosen for the right wrong reasons: Few new leaders arrive fully trained 94 Becoming comfortable with being uncomfortable 96 Getting caught in the middle 99 Accepting that leadership can be lonely 100 Avoiding the imposter syndrome 101 Leading Friends 101 Achieving success while keeping your friends 102 Knowing where and when to draw the line 102 Part III: Leading Others 107 Chapter 7: Developing a Sense of Purpose 109 Having Clarity of Purpose 109 Avoiding being a busy fool 110 Being bold: leading with conviction 111 Clarifying how you add value 112 Focusing on your key results 116 Spending the right time on the right job 119 Becoming a Visionary Leader 119 Valuing having a vision 120 Creating your own vision 121 Expanding Your Sphere of Influence 123 Discovering that you have more influence than you think 123 Questioning whether something really is outside your control 124 Targeting the people you want to influence 126 Chapter 8: Employing the Power of Engaging Leadership 127 Engaging People: The Key to Unlocking Commitment 127 Avoiding the black hole of meaningless work 129 Making work meaningful 129 Realising that engaged people go the extra mile 131 Building the Foundations for Engaging People 132 Relating to people 133 Being Captain Courageous: Speaking your mind 136 Switching on your senses 138 Creating shared meanings 139 Knowing the Secrets of Engaging Leaders 140 Being open to everything 140 Building strength through vulnerability 141 Chapter 9: Becoming an Engaging Leader 143 Recognising Your Existing Skills 143 Enhancing Relating to People 145 ‘Working with’ and not ‘doing to’ people 145 Having a genuine interest in others 146 Building strong connections 148 Being non-judgemental 149 Developing the Courage to Speak Your Mind 150 Standing out from the crowd 151 Remaining aware of being dishonest 152 Asking searching questions 154 Inviting challenge 156 Coping with embarrassment and threat 156 Sensing for Success 157 Being in the moment 157 Seeing what others miss 158 Listening for meaning: Getting behind language 159 Being Brilliant at Building Commitment 160 Starting from pole position 160 Beginning from their grid position 162 Focusing on winning together 162 Agreeing actions to drive success 163 Avoiding meaningless language 164 Keeping on track 164 Chapter 10: Modifying Your Leadership Style 165 Appreciating the Need for a Range of Styles 165 Wondering why you seem to get the problem people 166 Choosing horses for courses 167 Working with chameleon people 168 Understanding Different Styles of Leadership 169 Exploring leadership styles 169 Realising how styles impact on people and performance 171 Modifying Your Leadership Style So That It Works for You and Others 173 Being true to yourself 173 Assessing first, choosing second 174 Focusing on outcomes 174 Excelling through trial and error 175 Chapter 11: Leading People to Peak Performance 177 Being a Great Role Model 177 Flying your flag on the summit 178 Avoiding the crevasse of double standards 179 Acting Before Avalanches 180 Appreciating the dangers of delay 180 Applying the golden rule of ‘Now’ 181 Leading Under-performers Towards Your Peak 182 Working on commitment and capability 183 Approaching cliffhanger conversations 185 Roping people into improvements 187 Mapping progress towards peak performance 187 Coaching the Good Towards Greatness 188 Taking a time out to coach 189 Choosing the right role 190 Practising what great coaches do 191 Part IV: Leading People Through Change 193 Chapter 12: Diving into a Sea of Change 195 Dealing with New Changes but Perennial Problems 196 Appreciating what gets up people’s noses 197 Swimming with sharks – and surviving! 198 Riding the waves successfully 199 Being a Change Agent 200 Cruising with your crew 201 Implementing decisions that aren’t yours 202 Leading change you disagree with 203 Leading Change, Transforming Culture 204 Looking out for icebergs 205 Diving deep to uncover culture 206 Hanging onto the diver’s lifeline: Stop, think, breathe! 208 Chapter 13: Transforming Workplace Culture: A Leader’s Approach 209 Knowing Where and How to Begin 209 Spotting the opportunity for change 210 Starting from where you are 211 Creating a Plan for Your Change 212 Experiencing initiative fatigue! 212 Celebrating people past and present 213 Clarifying the start and end points 214 Bridging the gap between old and new 215 Adopting Approaches for Minimising Resistance to Change 217 Choosing the right pace for change 217 Uncovering people’s objections 218 Getting buy-in from everyone 218 Making change tentative 219 Handling resistance to change 220 Chapter 14: Reinforcing a New Culture: Maintaining Your Workplace Changes 223 Walking the Talk: Leading by Example 224 Being a visible leader 224 Using the power of story-telling 226 Spotting people straying from the path 228 Paying Attention to the Right Things 230 Remembering that what gets measured gets done 230 Keeping everyone up-to-date 231 Reacting positively to crises 232 Promoting good practice 233 Part V: Leading Different Types of Team 235 Chapter 15: Leading Your Own Team 237 Creating a High-Performing Team 237 Dealing with ‘we’re okay: leave us alone’ 238 Separating the great from the good 239 Harnessing the power of team purpose 241 Valuing team values 242 Assessing the Effectiveness of Your Team 244 Rating your team 245 Conducting a team self-assessment 246 Striving for Continuous Improvement 248 Developing a high-performance atmosphere 248 Making the un-discussable discussable 249 Chapter 16: Taking on a Project Team 251 Getting Your Team Up and Running 251 Avoiding ‘project-itis’: The scourge of organisations 252 Appreciating and using the stages of team development 253 Accelerating through the stages 254 Leading Team Members with Multiple Commitments 256 Investing time in the project’s purpose 256 Challenging unhelpful behaviour: Sorry, wrong room, wrong team! 257 Developing a Sense of Shared Accountability 258 Avoiding slopy shoulders 259 Remembering the team process 262 Appreciating the power of distributed leadership 262 Chapter 17: Facilitating Virtual Teams 265 Understanding Virtual Teams 265 Naming a team 266 Defining virtual teams 266 Comprehending the challenges of being a virtual team leader 268 Facing up to ‘we’re not a team because we never meet’ 269 Establishing Clever Ways of Working 270 Getting your ‘ducks in a row’ 270 Tackling ‘out of sight, out of mind’ 271 Appreciating differences in language 272 Working across different cultures 273 Accommodating larks and owls 274 Ending Your Virtual Team 275 Chapter 18: Leading Your Senior Management Team 277 Developing a Collective Sense of Responsibility 277 Breaking the dependency cycle 278 Helping managers out of their silos 279 Encouraging Courageous Conversations 280 Keeping your managers’ heads up 281 Critiquing each other’s thoughts and ideas 282 Being strong by being vulnerable 282 Sharing Accountability for Success 284 Stopping the blame game 285 Creating a healthy environment 285 Embedding the behaviours you cherish 287 Preparing Others for Leadership 288 Spotting potential high flyers 288 Part VI: The Part of Tens 291 Chapter 19: Ten Tips on Taking the Lead 293 Making Leadership Common Sense Your Common Practice 293 Believing that Everyone Wants to Make a Difference 294 Rising to Every (Leadership) Occasion 294 Building Up, Not Putting Down 295 Listening Before You Leap 295 ‘Working With’ People Rather Than ‘Doing To’ People 296 Being Uncomfortably Comfortable 296 Speaking Up and Speaking Out! 297 Expanding Your Sphere of Influence 297 Keeping Your Head When Everyone Is Losing Theirs 298 Chapter 20: Ten Tips for Leading Yourself 299 Leading Yourself First 299 Being Authentic 300 Looking Out! You’re Always Being Watched 300 Avoiding Being a Busy Fool 300 Knowing Where to Draw the Line 301 Raising Your Hand High 301 Being a Healthy (Self) Critic 302 Talking Yourself Up 302 Modelling Yourself 303 Avoiding the Lonely Hearts Club 303 Chapter 21: Ten Tips for Engaging People 305 Earning People’s Respect 305 Being Bolder 306 Making Things Meaningful 306 Striving to Gain Commitment 307 Getting the Most from Measurement 307 Avoiding Being a Victim of Change 307 Celebrating People’s Contributions 308 Striking While the Iron’s Hot 309 Making a Good Team Great 309 Creating Time for Coaching 309 Index 311

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