Management: leadership and motivation Books

Book SynopsisDrawing inspiration from quantum physics, innovative management thinker Danah Zohar offers a powerful new model for business thinking and practice. "Quantum leaders," she says, like the systems they have to manage, are poised at "the edge of chaos." They thrive on the potential latent in uncertainty and are adept at unleashing the creativity of self-organization. More important, they are vision- and value-led; they adapt quickly, are unafraid to play with the boundaries and reinvent the rules, and celebrate diversity. Zohar points out that the existing, business-as-usual paradigm owes a great deal to the outdated thinking, assumptions, and values of Newtonian science, which gave rise to the Industrial Revolution. Newtonian thinking assumes that corporations and markets are like machines--predictable, stable, and controllable; they are best managed in a way that eliminates risk and assures equilibrium. Unfortunately, as the global financial collapse of 2008 demonstrated, this way of thinking is as obsolete as the steam engine. Further developing ideas she introduced in her acclaimed Rewiring the Corporate Brain and Spiritual Capital, Zohar has written an inspirational book that will motivate leaders to tap the full potential of their employees, their businesses, and the customers they serve.

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Book SynopsisWhy do people follow Jon Snow into battle? What makes Tyrion Lannister such an effective advisor? How has Daenerys Targaryen overcome so many challengers? And, in stressful life situations, how can you avoid losing your own head? Westeros is a harsh, volatile and bloody landscape, but so is the real world. Every day you're presented with challenges; decisions on which roads to take, which risks to confront and whether you should answer the call to adventure and go for the option that's outside of your comfort zone. From the middle of the battleground, it can be difficult to see where the victory lies. In this fascinating book, leading business expert Bruce Craven analyses the various players in the Game of Thrones world, following their moves as they learn how to face conflict, build resilience, develop contextual and emotional intelligence, improve their long-term vision and more. An entertaining and accessible guide through our dangerous work, home and social lives, Win or Die shows that even when enemies are at the city gates and dragons circle above, you too can turn threat into opportunity, win the mental battle and get to the top of your game.

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Book SynopsisAre you the boss you need to be?You never dreamed being the boss would be so hard. You're caught in a web of conflicting expectations from your subordinates, from those above you, and from your peers and customers.You're not alone. As Harvard Business School's Linda Hill and manager and executive Kent Lineback reveal in Being the Boss, becoming an effective manager is a painful, difficult journey. It requires trial and error, endless effort, and slowly acquired personal insight. Many managers never complete the journey and instead just learn how to get by. At worst, they become terrible bosses.This essential book, now with a new preface, explains how to avoid that fate by mastering three imperatives: Manage yourself: Learn that management isn't about doing all the work on your own. It's about leading others to accomplish things with you as their guide. Manage your network: Understand how power and influence work in your organization, and build a network of mutually beneficial relationships to navigate your company's complex political environment Manage your team: Create a high-performing "we" out of all the "I's" who report to you. Packed with compelling stories and practical advice, Being the Boss is an indispensable guide not only for first-time managers but for all managers seeking to master the most daunting challenges of leadership.Trade Review"A cleared-eye assessment of the paradoxes and complexities of being the boss . . . offers practical advice on the questions and techniques that can help managers become more effective." -- Forbes.com"[Hill and Lineback] offer a lucid blend of cogent theory and practical strategies. They educate and inspire novice and experienced leaders who want to practice the fundamentals of good management." -- Washington Post"[A] modern classic . . ." -- Financial Times

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Book SynopsisWritten by an author team from one of Europe''s leading management schools, Leadership encourages critical appraisal of the mainstream viewpoints and personal reflection on leadership experience in a way that is both clear and highly engaging.Divided into four parts, the book brings together core themes and debates within the field and provides a wealth of diverse real-world case studies to help readers make the transition from theory to practice. The first part of the book, ''Defining the Terrain'', lays the foundation for subsequent chapters by exploring what we mean by leadership, how it compares to management, and why we study it. The second and third parts of the book build on this, addressing core topics that have shaped leadership thinking for academics and practitioners over the last fifty years; as well as considering the cutting-edge debates within the field and tackling issues such as leadership-as-practice, strategic leadership, ethical leadership, and leading change. FinalTrade ReviewThis book makes an excellent contribution to the leadership field. It encourages a critical, but also reflective look at leadership practice. The new edition restructures and revises the key debates and introduces new examples that contextualise the theoretical discussion...An invaluable resource for both undergraduate and postgraduate students wanting to explore the importance of leadership within, and of, organizations. * Ashley Garlick, University of West London *This new edition of Leadership continues to inspire. It's the book that all leaders need to provide them with well-rounded, current thinking in the field that will enhance their knowledge and leadership practice. * Claire Collins, Henley Business School *An excellent book in which the authors draw on their intimate knowledge of the vast literature on leadership to offer readers a clear, critical and comprehensive guide to the subject. It is well illustrated by case studies, personal views, and summaries of key research. If you want to read just one book on leadership, I recommend this one. * Professor Bob Thomson, Warwick University *This text stands out from many other texts by offering realistic advice on how to develop as leaders, rather than carrying an implicit assumption that knowledge of theory alone will inform better leadership practice. Presenting a rigorous introduction to leadership theory and the application of scientific research principles, Leadership teaches students the value of credible research in understanding real-world issues. * Catherine Toase, University of Central Lancashire *Iszatt-White and Saunders have produced one of the most comprehensive and stimulating texts on leadership. Underpinned by clearly articulated theoretical models and a wealth of contemporary examples, this text is likely to appeal to a variety of audiences including students, policy makers and practitioners. * Professor Ian Kessler, King's College University *This is an excellent introduction to the concept of leadership. It draws on research and real-life case studies to help the reader understand what it means to be a leader in a wide range of organisations. * Dr Adam Frost, Queen's University Belfast *[OF THE LAST EDITION] This book covers leadership in a comprehensive way. It presents the main theoretical models on leadership and combines them with a focus on a number of key contemporary themes. The book usefully includes case studies and contemporary examples which brings the issues to life and will engage both undergraduate and postgraduate students. * Ian Kessler, King's College London *[OF THE LAST EDITION] Leadership gives a broad overview of the field and includes classic approaches as well as recent trends. In particular, it takes a critical approach throughout the book and encourages students to reflect upon their assumptions...It is critical and pedagogical at the same time. * Nadja Sörgärde, Lund University *[OF THE LAST EDITION] This book offers a substantial introduction to the key ideas in leadership in a text that is relatively easy to read by students and which is well structured into clear chapters. * Bob Thomson, Warwick University *Table of ContentsPart 1 - Defining the terrain 1: Why study leadership 2: Leadership, management and strategy 3: Leadership, power and influence 4: Critical approachesPart 2 - Essentialist approaches 5: Born versus made 6: Transformational & charismatic 7: Leading teams and leading change 8: Authentic leadershipPart 3 - Relational approaches 9: Leaders and leading 10: Social construction of leadership 11: Leadership as practice 12: Responsible leadership for a sustainable world 13: FollowershipPart 4 - Developing leaders: developing as a leader 14: Leadership development 15: Leadership identities

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Book Synopsis--THE SUNDAY TIMES BUSINESS BESTSELLER----Thinkers50 Radar list----WINNER Signature Awards 2023--The Values Compass takes us into the hearts, minds, and traditions of the cultures and people of the world. It demonstrates how interconnected we are and how the divisions that exist between us stem from narrow self-interest rather than concern for the good of our human family. I hope that the book will contribute to making our world a happier place.' The Dalai Lama 'The Values Compass is a fresh, engaging and eye-opening guide to understanding ourselves and others in the most profound and practical ways.' Deepak ChopraEvery day, whether we acknowledge it or not, we make decisions based on what we believe in. The choices, challenges, or opportunities facing us - and how we engage with them - in politics, family, relationships, work, and play reveal something important about our character, desires, and personality to ourselves and to others. When those values align and are shared by a single population, they have the power to transform a nation and teach the world valuable lessons about success. In The Values Compass, Mandeep Rai explores this concept by taking 101 distinct countries and identifying a single key value in each that is represented throughout its history, geography, and culture in the hope that we may find a way to incorporate those values into our own lives. From India's 'faith' to Vietnam's 'resilience', Argentina's 'passion' to Singapore's 'order', Australia's 'mateship' to Uganda's 'heritage' and from Malta's 'community' to Sri Lanka's 'joy', we may all find something of ourselves in others and succeed together as a result. This is an insightful and readable collection of profiles that open our eyes to the world around us, and in turn help us reflect on which values matter, last, and have the power to create change.Trade ReviewThe Values Compass takes us into the hearts, minds, and traditions of the cultures and people of the world. It demonstrates how interconnected we are and how the divisions that exist between us stem from narrow self-interest rather than concern for the good of our human family. I hope that the book will contribute to making our world a happier place. * His Holiness the Dalai Lama *The Values Compass is a fresh, engaging and eye-opening guide to understanding ourselves and others in the most profound and practical ways. * Deepak Chopra, global influential thinker and author of Metahuman *Mandeep's powers of observation are astonishing. In a few well-written paragraphs she tells you what drives people do incredible things in the very large number of countries that she visited, distilled from what must have been very complex situations in unfamiliar environments. I thoroughly enjoyed reading it and I am sure you will too. * Sir Christopher Pissarides, Nobel Memorial Prize in Economic Sciences and Regius Professor of Economics at the London School of Economics *Absolutely worth the read. Rai brings us into the hearts, minds, and traditions of cultures and people from around the world, to deliver a powerful lesson that we are more connected than we are divided. I highly recommend this book. * Annette Richardson, former Senior Advisor to the UN Office for Partnerships, UN Women and the UN Sustainable Energy for All Initiative *A readable, insightful guide. It distils our most important driving force so that anyone can understand the ways in which people lead, live, and interact. * Paul Polman, former CEO of Unilever *A wonderful, humanistic, timely book! The Values Compass offers powerful lessons on how to live a more meaningful life in our modern era. Rai takes us on an intellectual and emotional journey to 101 countries, shining the light on values that define our world and ourselves. Through this voyage, we gain deep insight into who we are and how best to approach the most important decisions in our lives. Practical and heartfelt, The Values Compass is a potent guidebook to flourish in our contemporary era. * Daniel L. Shapiro, Founder and Director, Harvard International Negotiation Program and author of Negotiating the Nonnegotiable *In The Values Compass, Mandeep Rai makes the case that acknowledging and understanding our values is the key to any successful life, personally or professionally-and she's right. This is a practical, cultural, and critical guide for today's decision makers. * Bill George, Senior Fellow, Harvard Business School; former CEO, Medtronic; and author of Discover Your True North *While we all know that without risk there is no reward, in today's world it is more important than ever to have a foundation of values and the right moral compass to shape how you approach taking thoughtful risks. Ms. Rai's book is a critical guide to building that foundation and finding your north star. * Ajay Banga, President and CEO Mastercard *A delightful book of personal insights on the predominant values of nations. * Richard Barrett, Director of the Academy for the Advancement of Human Values *Mandeep Rai has spent a lifetime exploring the idea of values, and that work is compiled here in a readable, insightful guide. It distils our most important driving force so that anyone can understand the ways in which people lead, live, and interact. * Paul Polman former CEO of Unilever *I am a huge fan, Mandeep Rai, once you have read The Values Compass, you have an inbuilt tool that will never leave you back pocket. * Sam Collins, CEO and Founder of Aspire and Author of Radio Heaven *In The Values Compass, Mandeep Rai makes the case that acknowledging and understanding our values is the key to any successful life, personally or professionally-and she's right. This is a practical, cultural, and critical guide for today's decision makers. * Tim Ryan, Chairman and Senior Partner at PricewaterhouseCoopers US *

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Book SynopsisA Wall Street Journal BestsellerFormer IBM CEO Ginni Rometty delivers a powerful combination of memoir, leadership lessons, and big ideas on how we can all drive meaningful change.Ginni Rometty led one of the world's most iconic companies, and in Good Power she recounts her groundbreaking path from a challenging childhood to becoming the CEO of IBM and one of the world's most influential business leaders. With candor and depth, Rometty shares milestones from her life and career while redefining power as a way to drive meaningful change in positive ways for ourselves, our organizations, and for the many, not just the few—a concept she calls "good power."Rometty's "memoir with purpose" combines the experiences that defined her life—personal hurdles, high-stakes decisions, passionate advocacy—with the actionable advice of a coaching session to highlight lessons that shape authentic leadership. Behind-the-scenes stories and practical guidance offer us a blueprint for how we can all use good power to advance our careers, inspire our teams, improve our companies, and create healthier societies.The book begins with raw, vivid memories from Rometty's youth and early professional years as she recalls the trauma and the role models that formed her belief that how we lead is as important as what we achieve. She learns early on that good power is a choice available to everyone, even to those without money, status, or impressive titles.Rometty then shows us how her concept of good power evolved as she grew from a first-time manager to a transformative CEO. Stories told through the lens of five principles—be in service of others; build belief; know what must change and what must endure; steward good tech; be resilient—reveal tools that anyone can apply to achieve real change at any stage of their life and work.Rometty also encourages us to use good power at scale to bring about urgent societal change. She shares insights from her own journey to create a more equitable world by leading the SkillsFirst movement, which connects underserved populations with family-sustaining jobs by transforming hiring, education, and training.With heart, humility, and conviction, Good Power offers an inspiring, compelling guide to creating meaningful change in our lives.Trade ReviewNamed one of the Top 23 Leadership Books of 2023 by The Next Big Idea ClubNamed one of the best management books of 2023 by Børsen."By using a purposeful, practical approach to problem-solving, Rometty demonstrates how to blend authenticity, relationships, and curiosity with vision, rigor, and conviction as she did during her time as the first female CEO of an iconic global company." — INC magazineNamed one of "7 Books by Women Leaders That Will Accelerate Your Success" by CHIEF"An emotive journey of overcoming adversity in life and the exercising of ethical power in managing change." — Irish Tech NewsNamed one of "4 of the Most Anticipated Business Books You Need to Read in 2023" by Inc. magazineAdvance Praise for Good Power:"Rometty's practical wisdom is refreshingly honest and inspiring. Her book will change your definition of power, your relationship to it, and the path you take to earn and deploy it." — Mary Barra, Chair and CEO, General Motors"Ginni Rometty championed stakeholder capitalism, ethical tech, and inclusion years before they were movements. What will you champion? This book will inspire you to find out and act." — will.i.am, entrepreneur, philanthropist, and artist"Good Power is a wonderful read, revealing Rometty's personal journey and outlining a movement to reinvent education and create more inclusive and equitable economies." — Indra Nooyi, former Chairman and CEO, PepsiCo"Ginni Rometty is an inspiring leader who knows that you have what it takes to succeed and improve the world. Her story can be your playbook." — Ray Dalio, #1 New York Times bestselling author, Principles; founder, Bridgewater Associates"An insightful read that I recommend to anyone interested in how an individual can come to influence the world." — Walter Isaacson, author, Steve Jobs and The Code Breaker"In Good Power, one of the world's most admired leaders reveals pivotal principles that propelled her success. It's a refreshingly personal, resoundingly practical read on gaining power and using it to empower." — Adam Grant, #1 New York Times bestselling author, Think Again"Ginni Rometty made bold changes to reposition IBM for the future, reinventing 50 percent of the company's portfolio. She knows how to build, transform, and lead a successful life and a successful organization. In Good Power she provides the principles for doing just that." — Hank Paulson, 74th US Treasury Secretary; Chairman, the Paulson Institute"A fascinating book about overcoming disadvantage and claiming one's own potential. What makes Rometty a truly exceptional leader is her commitment to using her power to make a positive and lasting difference in others' lives." — Ken Frazier, former Chairman and CEO, Merck"A humble, authentic book about how to discover and expand the leader within yourself. Rometty's unforgettable story and her book's three-part structure are both a guide for emerging leaders and a call to action for CEOs and government leaders." — Marillyn Hewson, former Chairman, President, and CEO, Lockheed Martin

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Book SynopsisRandy Gravitt''s Winning Begins at Home is a leadership parable that explores what it takes to win where it matters most—at home.Develop a plan for success. And WIN where it matters most! When you think of success, what comes to mind? Career, public achievements, diplomas, degrees? We work hard to find a job, gain promotions, and develop skills to become a peak performer. We’re continually striving to win at work. But does winning at work mean we have to lose at home? In all our “winning,” are we neglecting what matters most?Through advances in technology, the rise of social media, and the growing shift to working from home, our personal and professional lives are becoming increasingly intertwined. Struggles at home cause struggles at work and vice versa. Unfortunately, too many leaders achieve career success, only to find they have critically damaged their relationships with the people closest to them.

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Book SynopsisA leadership planner based on the bestselling A Failure of Nerve.Nearly 25 years after the bestselling A Failure of Nerve first astonished the business world, Edwin H. Friedman’s groundbreaking wisdom is back – now in a fresh, agile framework designed with today’s leaders in mind. Combining essential excerpts from the beloved original with new and engaging prompts and exercises, A Failure of Nerve in 52 Weeks builds on the success of Friedman’s earlier work to provide readers with an insightful year-long resource for leadership planning and development.Concentrating on the core tenets of A Failure of Nerve, this workbook will help readers recognize and reign in their own emotional reactivity, overcome a misplaced addiction to data, and develop a sense of self that will never be overrun by the loudest and least mature voices in the room. Each weekly spread is packed with quotes and exercises to stimulate self-reflection and features a week-long planner page designed with ample space to mark appointments, track goals, and map out one’s path to well-differentiated leadership. Whether you are a longtime fan or new to Friedman’s work, this versatile planner will provide the structure, guidance, and wisdom to help you grow into the courageous leader you aspire to be.

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Book SynopsisIn the face of hardship, you need perseverance and determination.You need grit. But how do you build it?This book explores how you can persist in difficult situations. You'll learn how to convince yourself to do hard things, find support in trying circumstances, and know when you're pushing yourself too hard.This volume includes the work of: Angela Duckworth Misty Copeland Shannon Huffman Polson Tomas Chamorro-Premuzic How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

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Book SynopsisJo Owen has worked with over 100 of the best, and a couple of the worst, organisations on our planet. He is a founder of eight NGOs which have a collective turnover of 100 million annually. He led businesses in Japan, North America and Europe; he created a business bank; he was a partner at Accenture and is one of the founders of Teach First which is now the largest graduate recruiter in the UK. Table of Contents Introduction and Summary: Real managers for the real world Rational Management Skills: Dealing with problems, tasks and money Emotional Management Skills: Dealing with people Political Management Skills: Acquiring power to make things happen Management Quotient Skills: Managing your journey

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Book Synopsis"For leaders who understand that their growth depends on inner work, this is essential reading" -- Professor Megan Reitz Highly effective leaders express who they are through their thoughts, words and actions. They are inwardly directed and outwardly aware, realistic and astute. They consistently align who they are with how they lead, no matter what is happening around them. In this way, they embody the self-mastery necessary to inspire and lead others well in all situations. Sally-Anne Airey's career in the Royal Navy spanned 23 years, where she observed good and bad leadership. She presents her learnings and arguments as an international business leader, leadership coach and mindfulness teacher. Her reflections on what constitutes the essence of real leadership skill are current and valuable. The book present a simple, all-encompassing framework that enables leaders everywhere to stay true to what really matters. The book is distinctly personal, yet comprehensive. Mindful Command is both an apparent contradiction and a unique synthesis of her personal and professional experience. Airey left the Royal Navy as a Commander. In the years that followed, she learned - through mindfulness - how to command oneself. Her writing style is concise, sharing her learning in a way which is as vivid, clear and accessible, to simplify the journey of others along the path to developing real leadership skill.

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Book SynopsisWe need a new approach for solving tough problems in a complex world—we need to collaborate smarter.Market volatility. Sustainability demands. Hybrid working. Opportunities and hazards of fast-changing technology and regulations. Companies and nonprofits face more daunting challenges than ever. How can we collaborate in our organizations—and with outside partners—to solve problems, innovate, and succeed?Smarter Collaboration offers groundbreaking solutions. This indispensable new book lays out a pragmatic action plan blending rich stories, new empirical research, and loads of practical advice to help companies thrive by collaborating more effectively. As Harvard professor Heidi K. Gardner and senior executive Ivan A. Matviak show, firms that collaborate smarter consistently generate higher revenues and profits, boost innovation, strengthen client relationships, and attract and retain better talent. In this successor to Gardner's bestselling first book, Smart Collaboration, the authors expand their mandate, illustrating the fundamental dynamics of collaborating well across industries like financial services, health care, biotech/pharma, consumer products, automotive, and technology.Based on their research with thousands of executives from around the world, they share deep insights on how to implement smarter collaboration and avoid the potential pitfalls. They also help leaders troubleshoot thorny challenges like misaligned incentives, collaboration overload, and unintended consequences on diversity and inclusion. Complete with how-tos and cases, the book concludes with inspiring examples of groups harnessing smarter collaboration to tackle society's biggest challenges such as saving the oceans, eradicating diseases, and tackling global warming.Smarter Collaboration is the essential guide for forward-thinking leaders to transform their organizations, reshape the way they work, and increase impact and success.Trade Review"This is an essential guide for forward-thinking leaders who want to transform their organizations, reshape the way they work, and increase impact and success." — SHRM (Society of Human Resource Management)Advance Praise for Smarter Collaboration:"In the coming years, one of the most significant private-sector divides will be between companies that embrace collaboration, bridge-building, and collective action to help them thrive and those that remain limited by siloed thinking and poor partnership skills. Gardner and Matviak will help your business ensure it is on the right side of that line." — Paul Polman, former CEO, Unilever; business leader; campaigner; coauthor, Net Positive"The authors' deep grasp of the business world combines with expertise in the psychology underpinning our human foibles. The result is actionable advice for implementing smarter collaboration to capture its financial and human benefits." — Amy C. Edmondson, professor, Harvard Business School; author, The Fearless Organization"Gardner and Matviak provide leaders with a clear guide to making smarter collaboration happen. It's full of tips on today's most pressing topics, including hybrid working, inclusion, diversity and equity, and the role of technology and analytics. This is a must-read for any business leader." — Nhlamu Dlomu, Global Head of People, KPMG International"An organization's culture determines its destiny. Smarter Collaboration does an excellent job of showing you how to get a great one." — Ray Dalio, Founder, Bridgewater Associates; author, Principles"Everyone talks about collaboration, but relatively few people actually know how to do it effectively. Gardner and Matviak have written the go-to guide for doing collaboration right. Their use cases for smarter collaboration will resonate deeply with any business leader who's seeking to rev up innovation, profitability, and employee engagement." — Gunjan Kedia, Vice Chairman, U.S. Bank"With the scale and complexity of challenges facing business and society today, knowing how to collaborate—how to really collaborate—is one of the most important skills of our time. Through pragmatic insight and engaging examples, Gardner and Matviak illuminate a path for leaders that begins with truly valuing the wisdom people bring, and results in innovations beyond what any one group could create alone." — Sandy Speicher, former CEO, IDEO

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Book SynopsisInvest in your most valuable resource: your people.Top talent is hard to come by. And seeing your stars walk out the door is painful—and expensive. You need to take steps to ensure that you attract, develop, and retain your best people.If you read nothing else on managing talent in your organization, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you boost the engagement, skills, and commitment of your highest performers.This book will inspire you to: Build a winning talent strategy Recruit and hire the best candidates Identify and develop high-potential employees Foster a just and inclusive workplace Overcome the challenges of hybrid work Prepare your workforce for the future This collection of articles includes "Building a Game-Changing Talent Strategy," by Douglas A. Ready, Linda A. Hill, and Robert J. Thomas; "Your Approach to Hiring Is All Wrong," by Peter Cappelli; "'A Players’ or 'A Positions'?: The Strategic Logic of Workforce Management,” by Mark A. Huselid, Richard W. Beatty, and Brian E. Becker; "Turning Potential into Success: The Missing Link in Leadership Development," by Claudio Fernandez-Araoz, Andrew Roscoe, and Kentaro Aramaki; "Making Business Personal," by Robert Kegan, Lisa Lahey, Andy Fleming, and Matthew Miller; "The Power of Hidden Teams," by Marcus Buckingham and Ashley Goodall; "The Performance Management Revolution," by Peter Cappelli and Anna Tavis; "People Before Strategy: A New Role for the CHRO," by Ram Charan, Dominic Barton, and Dennis Carey; "Toward a Racially Just Workplace," by Lauren Morgan Roberts and Anthony J. Mayo; "How to Do Hybrid Right," by Lynda Gratton; and "Your Workforce Is More Adaptable Than You Think," by Joseph Fuller, Judith K. Wallenstein, Manjari Raman, and Alice de Chalendar.HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever‐changing business environment.

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Book SynopsisSue France has over 30 years' experience as a secretary and Executive Assistant. She was previously the Emeritus UK Chairman for International Management Assistants organisation and was awarded the prestigious award of The Times Crème PA/DHL PA of the Year 2006. Sue presents at PA conferences throughout the world, and is also involved in training and coaching PAs and secretaries. She is based in Cheshire, UK.Table of Contents Chapter - 01: Introduction; Chapter - 02: The Leadership Challenge; Chapter - 03: How to Motivate Yourself and Your Teams; Chapter - 04: Developing Emotional Intelligence; Chapter - 05: Leading Effective Teams to Success; Chapter - 06: Performance Management; Chapter - 07: Coaching; Chapter - 08: How to Communicate with Different Personality and Behavioral Styles; Chapter - 09: Managing Projects; Chapter - 10: The Art and Science of Effective Negotiation; Chapter - 11: Change Management - How Can You Help

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Book SynopsisA Wall Street Journal BestsellerYour personal goals need a long-term strategy.It's no secret that we're pushed to the limit. Today's professionals feel rushed, overwhelmed, and perennially behind. So we keep our heads down, focused on the next thing, and the next, without a moment to breathe.How can we break out of this endless cycle and create the kind of interesting, meaningful lives we all seek?Just as CEOs who optimize for quarterly profits often fail to make the strategic investments necessary for long-term growth, the same is true in our own personal and professional lives. We need to reorient ourselves to see the big picture so we can tap into the power of small changes that, made today, will have an enormous and disproportionate impact on our future success. We need to start playing The Long Game.As top business thinker and Duke University professor Dorie Clark explains, we all know intellectually that lasting success takes persistence and effort. And yet so much of the relentless pressure in our culture pushes us toward doing what's easy, what's guaranteed, or what looks glamorous in the moment. In The Long Game, she argues for a different path. It's about doing small things over time to achieve our goals—and being willing to keep at them, even when they seem pointless, boring, or hard.In The Long Game, Clark shares unique principles and frameworks you can apply to your specific situation, as well as vivid stories from her own career and other professionals' experiences. Everyone is allotted the same twenty-four hours—but with the right strategies, you can leverage those hours in more efficient and powerful ways than you ever imagined. It's never an overnight process, but the long-term payoff is immense: to finally break out of the frenetic day-to-day routine and transform your life and your career.Trade ReviewNamed one of the Best Work and Management Books of the Past Year by Charter"…breezily presents very common sense advice about careers and business. Among Clark's recommendations: adopt the '20% time' approach popularized by Google and devote that portion of your time to exploring new areas." — Charter"Dorie's book helps us … create the kind of interesting, meaningful lives we all seek." — Forbes"Few people understand strategic thinking as well as Dorie Clark…" — Inc. magazine"Clark's rich and varied background—college graduate at 18, award-winning journalist, presidential campaign adviser, documentary filmmaker, and more—uniquely positions her to advise people on how to accomplish anything they want." — Civil Engineering MagazineAdvance Praise for The Long Game:"Filled with hard-earned wisdom, The Long Game is the book so many of us need right now. Dorie Clark's best book yet." — Seth Godin, author, This Is Marketing"Dorie Clark has written an essential book that addresses the leadership challenge of our time: solving hard problems in a world with a limited attention span. The Long Game is a blueprint for building our organizational futures." — Frances Frei, coauthor, Unleashed"As always, Dorie Clark delivers the goods. By telling the stories of an array of high achievers, she shows the importance of strategic patience and the enduring power of curiosity and resilience. Prepare to take notes!" — Daniel H. Pink, author, When, Drive, and To Sell Is Human"If you want to create a blue ocean strategy for your career, read The Long Game. In this essential guide, Dorie Clark shows you how to build a unique and powerful professional trajectory."— Renee Mauborgne, New York Times bestselling coauthor, Blue Ocean Strategy and Blue Ocean Shift; Distinguished Fellow of Strategy and International Management, INSEAD"If you've ever felt like you don't have enough hours in the day, you have to read The Long Game! Clark will help you strip away the things on your calendar that keep you from spending time on what's most important and achieving your ultimate goals." — Marshall Goldsmith, New York Times bestselling author, Triggers, Mojo, and What Got You Here Won't Get You There; winner of Lifetime Achievement Award, Institute for Management Studies; and two-time winner, Thinkers50 Leadership Award"The Long Game offers a thoughtful, practical, and compelling approach to achieving one's higher ambitions in a demanding, short-term-focused world. A very worthy read." — Doug Conant, founder and CEO, ConantLeadership; Chairman, CECP; former CEO, Campbell Soup Company"If you want to take control of your life and career—and cultivate the habits for success—read The Long Game." — Charles Duhigg, bestselling author, The Power of Habit and Smarter Faster Better"To redefine success on your own terms and build a life that matters, read The Long Game." — Keith Ferrazzi, New York Times bestselling author, Never Eat Alone and Leading Without Authority"This is one of those rare books that can help us refocus on what truly matters. Masterfully written and packed with actionable advice, Dorie Clark's The Long Game shows us how to break the every-day-is-a-sprint cycle and discover our comfortable, personal marathon pace." — Francesca Gino, Tandon Family Professor of Business Administration, Harvard Business School; bestselling author, Rebel Talent"If you're interested in building and living a truly meaningful life, this wonderful précis by my extraordinary friend Dorie Clark is for you. It's full of specific, actionable advice that you'll be able to apply immediately." — Hubert Joly, former Chairman and CEO, Best Buy; Senior Lecturer of Business Administration, Harvard Business School; and author, The Heart of Business"Be prepared never to look at your life the same way again. The Long Game is a must-read for anyone desperate to be liberated from the shackles of the screen and discover a life post-Covid." — Martin Lindstrom, bestselling author, The Ministry of Common Sense and Buyology"Success is not a question of how much stuff you get done. It's not even a question of what you manage to achieve. Instead, it's knowing your purpose in life and taking the right steps to fulfill your potential. Dorie Clark is one of my favorite writers, and The Long Game may be her best book yet. Filled with inspiring examples and practical advice for how to approach your career differently, this book will quite literally change your life. I highly recommend it." — Erin Meyer, author, The Culture Map; coauthor, No Rules Rules; and Professor of Management Practice, INSEAD

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Book SynopsisMaking the leap to management and leadershipIn your career, or anyone's, there is one transition that stands out as the most crucial—going from individual contributor to competent manager.New managers have to learn how to lead others rather than do the work themselves, to win trust and respect, to motivate, and to strike the right balance between delegation and control. Many fail to make the transition successfully.In this timeless, indispensable book, Harvard Business School professor and leadership guru Linda Hill traces the experiences of nineteen new managers over the course of their first year in the role. She reveals the complexity of the transition, highlighting the expectations of these managers, their subordinates, and their superiors. We hear the new managers describe: How they reframed their understanding of their roles and responsibilities How they learned to build effective cross-functional work relationships How and when they used individual and organizational resources And how they learned to cope with the inevitable stresses of leadership Hill vividly shows that becoming a manager is a profound psychological adjustment—a true transformation—as well as a continuous process of learning from experience.Becoming a Manager, a veritable treasury of essential leadership wisdom, is a book you will turn to again and again no matter where you are on your career journey.Trade Review"This book should be 'must reading' for newly promoted managers." —Edgar H. Schein, MIT Sloan School of Management"Becoming a Manager contains crucial insights for both new and experienced managers and is also an invaluable resource for those who manage managers." — Ellen Kamp, former Executive Director, Learning and Development, Morgan Stanley". . . a fascinating inside look at the journey from individual contributor to manager. Capturing the challenge and the fear, the mistakes and the victories, this book will give new managers a crucial perspective on their experience." —Morgan McCall, Marshall School of Business, University of Southern California

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Book SynopsisIn this book . . . Nicolas Vandeput hacks his way through the maze of quantitative supply chain optimizations. This book illustrates how the quantitative optimization of 21st century supply chains should be crafted and executed. . . . Vandeput is at the forefront of a new and better way of doing supply chains, and thanks to a richly illustrated book, where every single situation gets its own illustrating code snippet, so could you. --Joannes Vermorel, CEO, Lokad Inventory Optimization argues that mathematical inventory models can only take us so far with supply chain management. In order to optimize inventory policies, we have to use probabilistic simulations. The book explains how to implement these models and simulations step-by-step, starting from simple deterministic ones to complex multi-echelon optimization. The first two parts of the book discuss classical mathematical models, their limitations and assumptions, and a quick but effective introduction to Python is provided. Part 3 contains more advanced models that will allow you to optimize your profits, estimate your lost sales and use advanced demand distributions. It also provides an explanation of how you can optimize a multi-echelon supply chain based on a simple—yet powerful—framework. Part 4 discusses inventory optimization thanks to simulations under custom discrete demand probability functions. Inventory managers, demand planners and academics interested in gaining cost-effective solutions will benefit from the "do-it-yourself" examples and Python programs included in each chapter. Events around the book Link to a De Gruyter Online Event in which the author Nicolas Vandeput together with Stefan de Kok, supply chain innovator and CEO of Wahupa; Koen Cobbaert, Director in the S&O Industry practice of PwC Belgium; Bram Desmet, professor of operations & supply chain at the Vlerick Business School in Ghent; and Karl-Eric Devaux, Planning Consultant, Hatmill, discuss about models for inventory optimization.The event will be moderated by Eric Wilson, Director of Thought Leadership for Institute of Business Forecasting (IBF):https://youtu.be/565fDQMJEEg Table of Contents Deterministic supply chains Inventory policies How much should I order? When should I order? Stochastic supply chains Safety stocks Inventory policies Stochastics lead times Advanced stochastic models Fill rate Cost and service level optimization Beyond normality Forecast Multi echelon inventory optimization Discrete inventory optimization Newsvendor Simple simulations Multi echelon inventory optimization simulations

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Book SynopsisThis is the small book with a big motivational message that we can all be winners with the right management techniques.In brief paragraphs and anecdotes, business guru Blanchard and NFL coach Shula offer wisdom on how to help people excel.In business and in work, the motivation should be to be a winner this book shows how we can all be winners with the best kind of leadership, and by creating the right kind of environment.The advice for creating the atmosphere for winners is sound and ultimately simple: Avoid being a `leave alone and zap'' manager and use praising more,. This book has inspired managers everywhere and is still an essential read.

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Book SynopsisFor generations, we''ve been stuck with a cookie-cutter mold for success that requires us to be the same as everyone else, only better. This standard formula works for some people but leaves most of us feeling disengaged and frustrated. As much as we might dislike the standard formula, it seems like there''s no other practical path to financial security and a fulfilling life. But what if there is? In the Dark Horse Project at the Harvard Graduate School of Education, bestselling author and acclaimed thought leader Todd Rose and neuroscientist Ogi Ogas studied women and men who achieved impressive success even though nobody saw them coming. Dark horses blaze their own trail to a life of happiness and prosperity. Yet what is so remarkable is that hidden inside their seemingly one-of-a-kind journeys are practical principles for achieving success that work for anyone, no matter who you are or what you hope to achieve. This mold-breaking approach doesn''t depend on you SAT scores, who you know, or how much money you have. The secret is a mindset that can be expressed in plain English: Harness your individuality in the pursuit of fulfillment to achieve excellence. In Dark Horse, Rose and Ogas show how the four elements of the dark horse mindset empower you to consistently make the right choices that fit your unique interests, abilities, and circumstances and will guide you to a life of passion, purpose, and achievement. Trade Review“...shatters our conventional notion of what success is and how to attain it.” — AMY CUDDY, Social psychologist, bestselling author, and expert on the behavioral science of power, presence, and prejudice “Good grades? Optional. Formal training? Meh. This book is a compelling celebration of people who reject the conventional paths to success, achieve it anyway, and find fulfillment along the way.” — ADAM GRANT, New York Times bestselling author of Originals, Give and Take, and Option B with Sheryl Sandberg “...why individuality leads to fulfillment—and, in turn, why fulfillment leads to excellence. Whether you’re already a dark horse or are contemplating breaking from the herd, this book can be your road map for success.” — DAN PINK, New York Times bestselling author of When and Drive “Dark Horse is an ambitious, original work that proposes an entirely new frame for personal and professional development. Thanks to a wondrous cast of characters, it is also a rollicking work of storytelling. Few books have resonated so deeply with me.” — DAVID EPSTEIN, New York Times bestselling author of The Sports Gene: Inside the Science of Extraordinary Athletic Performance

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Book SynopsisBuilding on the success of Reboot and the concept of radical self-inquiry, executive coach Jerry Colonna encourages leaders to consider the ways they have been complicit in, and benefitted from, the conditions in the world they say they?d like to change and shows them the path to creating new systems of inclusion for everyone.We all want to belong. For executives and managers, to be better leaders?and people?we must create welcoming environments in which ourselves and others feel recognized and have a place. But to do so, we must first face our own need for belonging and how that need is often thwarted. Colonna argues that only through radical self-inquiry can we come home to ourselves and others and, in doing so, create systemic belonging?homes?for everyone.Many people in power fall into the trap of toxic leadership. But this toxicity can be overcome. Colonna guides us on a journey of reunification with the disowned parts of ourselves, the myths and truths of our ancestors, as well as a deeper connection with those most affected by systems of exclusion. He shows how to apply radical self-inquiry (?How have I been complicit in creating the conditions I say I don''t want??) and broaden it to include ?How have I been complicit in maintaining systems of oppression that I say I don?t want?? And, more important, ?What do I need to give up that I love in order to have the systems of belonging that I want??The necessary first step is for leaders and others who hold power to see themselves clearly. The vital second step is to see and alter the effects of one?s untended, unhealed wounds and beliefs on those we are tasked to lead.Doing so, we are then able to reimagine businesses as collectives where a shared sense of belonging thrives. Doing so will cause a reckoning with the accepted definitions of leadership, success, and value.With its unusual blend of poetry, quotes, and examples from Colonna?s own life as well as the lives of his clients?Reunion is a life-altering guide for today?s complex and divisive world. Its wise insights and practical advice will help create an inclusive and welcoming workspace, discover the best of who we are, and nurture and support those whom we are privileged to lead.Trade Review“Provocative, personal, and powerful, Reunion is a treatise on the longing to belong. Jerry Colonna, famous for the idea that better people make better leaders, now argues that the best leaders dedicate themselves to creating systems of belonging. And with characteristic candor, he lays out a path to begin this vital work.” — Angela Duckworth, co-founder of Character Lab and New York Times bestselling author of Grit: The Power of Patience and Perseverance "Jerry Colonna has written a provocative and courageous manifesto that challenges the conventions of leadership and pushes us to dig deep. The wisdom in this book will help improve your business—and heal our world—by building communities of belonging.” — Daniel H. Pink, #1 New York Times best-selling author of The Power of Regret, Drive, and A Whole Mind “Your mission is not just to be a better person or to make a better company, but to work towards creating a better world. Reunion convincingly delivers this challenging, essential message.” — Dan Harris, author Ten Percent Happier and host of the Ten Percent Happier podcast “Reunion is the perfect book for every human who dreams big and aspires not only to lead great companies, but also to lead systemic change for the benefit of future generations. In today's business world, creating a highly profitable enterprise is a necessary but insufficient condition to inspire and bring the best out of those we seek to lead. In Reunion, Jerry challenges us to think more expansively about the role leaders can play in creating enterprises where everyone—including those who have ever been othered—can feel a sense of safety and belonging, to do the best work of their lives.” — Emily Chiu, COO, TBD @ Block Inc. “What did we learn, individually and collectively, from the fear, isolation, and loss of the pandemic experience? Anything? One of the most thoughtful and deeply felt responses is Jerry Colonna’s new book, Reunion: Leadership and the Longing to Belong. It places culture back in the phrase ‘corporate culture.’ This book is ruthlessly honest, heartfelt, and surprisingly practical. It will make you uncomfortable at times, in the best possible way—it will push you to think, grow, find deeper purpose, and maybe even make the world a better place.” — Jerry Ruhl, Ph.D., depth psychologist and author of Living Your Unlived Life “Reunion is a workshop for your soul. Jerry Colonna asks us to look deep within—and then beyond—to unlock the doors that prevent us from creating a sense of belonging in ourselves and in others. Reunion shows how radical self-inquiry opens new pathways to radical responsibility and community.” — Chad Prevost, Ph.D., M.Div, author of Shock Point: The Enneagram in Burnout and Stress "Brave, vulnerable, and beautifully-written, Reunion provides a powerful perspective on the challenge of Othering. In his writing, Jerry Colonna goes where few leaders—especially white men—are willing to go: Right to the heart of the challenge." — Patty McCord, author of Powerful: Building a Culture of Freedom and Responsibility “Reunion challenges conventional notions of leadership, success, and value, offering a fresh perspective on how businesses can be reimagined as collectives where a shared sense of belonging thrives. Reunion reminds us that by acknowledging our own wounds and beliefs and recognizing their impact on others, we can become genuine catalysts for positive change. This is the new playbook for belonging.” — Dr. Khalilah “KO” Olokunola, Impact Architect and CEO of ReEngineering HR and author of #BeBrave “Infused with empathy, hard-truths, and hope, Reunion is the manual for human leadership we desperately need. A generation defining call to action, it will shake its readers out of a state of complacency, and usher them into a transformational journey that hopefully leaves our world better off.” — David Sax, author of The Future is Analog “Reunion is the book I wish all leaders--especially during times of social unrest--had in hand. It’s the first playbook I’ve seen for rewiring how we think about authentically engaging and supporting people from different backgrounds.” — Austin Clements, Co-Founder and Managing Partner at Slauson & Co. “Reunion provides a pathway for overcoming separation without pointing fingers or shaming. What makes it brilliant is that it confronts Othering by contextualizing our own stories and ancestry.” — Randy Goodman, CEO, Sony Music Nashville "As he always does, Jerry Colonna leads by example. Using his own longing for belonging as a model, Jerry challenges us and our individual notions of belonging. This important and powerful book will take you to a new place and a new understanding of leadership and a leader's responsibility in creating a place of belonging for all." — Brad Feld, Foundry, partner "Empathy isn't simply a word. It's a practice and a path. Jerry Colonna generously and bravely opens the door for us to find a way to reconcile with the others in our past, in our lives and in our future, in service of a better world and more effective leadership." — Seth Godin, author of The Song of Significance: A New Manifesto for Teams “Reunion urges us to redefine our notions of success and leadership and place inclusivity at the center of our work. A powerful reminder of the active role we must play in dismantling oppressive systems, it is a departure from performative actions and a step towards real, substantial change.” — Sope Agbelusi, executive coach and founder of MindsetShift "Jerry Colonna is the rare author whose whole heart is released into his writing and unconditionally offered to us. Reunion is a wise and practical guide to belonging, true inclusion, power, and love. It is a profound expression of compassion as a means of overcoming that which divides us." — Sharon Salzberg, author of Lovingkindness and Real Life “In Reunion, Jerry takes us beyond the radical self-inquiry of his first book Reboot to actively look outside ourselves to challenge the systems around us that unnecessarily (and tragically) separate us from each other. In Reunion, Jerry beautifully narrates his profound journey and shows us what’s possible when we each take up the mantle of our highest collective calling: systemic belonging.” — Chad Dickerson, executive coach and former CEO of Etsy Inc. “Jerry asks us to revisit our past to become more formidable leaders, and most important, better humans. Reunion is a thought-provoking ride that will change how you view the world, your place in it, and what it means to truly create a sense of belonging.” — Laurie Segall, author of Special Characters: My Adventures with Tech's Titans and Misfits “Jerry Colonna has helped so many leaders—including me—engage our deepest humanity as we become more present in our organizations and in our lives. In this new book, he searches within himself, and becomes again a companion and teacher to the rest of us, towards the larger belonging that holds all of this amidst the great challenge and gift of being alive in this time.” — Krista Tippett, founder and president of the On Being Project and New York Times bestselling author of Becoming Wise: An Inquiry into the Mystery and Art of Living? “The transformation we need—in ourselves, our families, our workplaces, our institutions, and culture—starts by reading Reunion. Waste no time. This is the book to dive into and to use as your map forward. This is the book that can change the way we love, live, and work as we shift the way we see ourselves and others.” — Karen Benjack Hardwick, M.Div., MSW, and author of The Connected Leader: 7 Strategies to Empower Your True Self & Inspire Others

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Book SynopsisIain Macintosh was the co-author of 2012's surprise Backpage Press hit 'Football Manager Stole My Life'. A football writer by trade, he's written for newspapers, magazines and websites around the world including: Sports Illustrated, ESPNFC, The Blizzard and the Irish Examiner. This will be his eighth book.

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Book SynopsisAfter a period of tremendous upheaval, it is necessary for organizations to transform alongside their employees and welcome new ways of working. While it is impossible to predict which changes will be successful, it is crucial for leaders to now ask: what should work look like to achieve productive, healthy, and safe organizations? In Brave New Workplace, Julian Barling argues that we should focus on creating environments in which employees can flourish, rather than relying on the resiliency of workers to withstand difficult working conditions. Synthesizing centuries of research from scholars such as Abraham Maslow, Fred Herzberg, and Richard Hackman, among others, Barling identifies seven elements that are key to building an exceptional workplace: high quality leadership, autonomy, belonging, fairness, growth, meaning, and safety. Throughout the book, chapters touch on pressing issues affecting today''s organizations such as working through crises, like the COVID-19 pandemic, and the impact of gender differences on people''s experiences in the workplace. Barling illustrates that small changes make a big difference in the long term--perhaps especially during the most trying times--and that effective, evidenced-based interventions are needed to achieve productive, healthy, and safe, work.Trade ReviewIn his book, Brave New Workplace: Designing Productive, Healthy, and Safe Organizations, the professor of organizational behaviour argues we should focus on creating environments in which employees can flourish, rather than relying on the resiliency of workers to withstand difficult working conditions. * Linda White, Toronto Sun *The book is an important contribution to the organizational science literature and should prove to be especially valuable to "real world" professionals seeking to fabricate all-around better places to work. * Joseph J. Hurrell Jr., Occupational Health Science *His book provides insights into the world of work, and Barling's expertise in writing makes it a great resource for individuals and organizations seeking guidance on reforming and advancing their lives and organizations. * Choice *The book is an important contribution to the organizational science literature and should prove to be especially valuable to "real world" professionals seeking to fabricate all-around better places to work. * Joseph K. Hurrell Jr, Occupational Health Science *The book is an important contribution to the organizational science literature and should prove to be especially valuable to "real world" professionals seeking to fabricate all-around better places to work. * Occupational Health Science *Table of ContentsChapter 1: Brave New Workplace Chapter 2: Leadership Chapter 3: Autonomy Chapter 4: Belonging Chapter 5: Fairness Chapter 6: Growth Chapter 7: Meaning Chapter 8: Safety Chapter 9: Toward Healthy, Safe and Productive Workplaces References

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Book SynopsisThis book reveals the power dynamics and interpersonal politics that lie at the heart of professional organizations. Drawing on the latest academic theory, and based on interviews with over 500 senior professionals, it analyses how professionals come together to create 'leadership'. It explains how change happens and why leaders so often fail.Trade ReviewThe book is a rich treasury of research and insight... It offers plenty of important lessons for leaders in any knowledge business. * Andrew Hill, Financial Times *This is a landmark study of the issues around leading professionals. The lessons are crucial to leaders of any organization that depends on highly talented, highly motivated, highly demanding individuals. They hold as true in the worlds of media and culture as they do in the traditional professions. * Lord Hall, Director General of the BBC *Empson's eloquent and superbly researched book is essential reading for anyone who wants to understand the challenges of organizing knowledge work and of leading knowledge workers through influence and inspiration rather than authority. * Professor Paul Adler, Marshall School of Business, University of Southern California *The higher reaches of the knowledge industry are difficult places to work. And if working in these organizations is tough, leading them is even tougher. How do you lead, cajole, and win the respect of these highly motivated, skittish, and suspicious people? Laura Empson has spent years pondering these questions and Leading Professionals is the highly revealing and accomplished result. * Michael Skapinker, Contributing Editor and Columnist, Financial Times *Laura Empson has written a deeply engaging and enlightening book about the critical leadership challenges facing professional service firms. Based on extensive research and experience, this book is required reading for anyone who aspires to lead these increasingly large and diverse organizationsand for everyone who understands the central role that professionals occupy in the global economy. * Professor David Wilkins, Harvard Law School *Laura Empson tackles a hugely complex phenomenon: the nature of leadership in professional service firms, where no one wants to be a follower and leaders only survive through the consent of their colleagues. She has created a truly fascinating portrait of what it means to be a leader in such settings. The book is full of rich insights engagingly told, and often revealed in the words of the professional leaders themselves. This portrait will resonate strongly with practising and aspiring professional leaders who will find much to learn from the stories she tells and the insights she develops. Scholars of management will appreciate her work, not only for its significant contribution to academic knowledge, but also because it speaks to us directlywe are, after all, professionals and struggle with similar issues of leadership in our own working lives. * Professor Ann Langley, HEC Montréal *A richly detailed analysis of the complexities of modern professional organizations. The observations, based on more than twenty years of research, show a deep understanding of the tensions inherent in all successful firms. For those of us who lead or aspire to lead such firms, the lessons and conclusions are telling and valuable. * Philip Davidson, Managing Partner, KPMG UK *Professor Empson has made a major contribution to the literature on how professional services firms work and how they are best led. This is very well-researched and insightful analysis, based on a wealth of interviews, and written in a very readable style. All in all, a must on the reading list. * Edward Braham, Global Senior Partner, Freshfields Bruckhaus Deringer *This is an exciting and challenging book. It manoeuvres extremely well between what we know, academically, about professional leadership, and the concerns of thinking practitioners. The central ideas of plural leadership, leadership constellations, and ambiguity challenge all of us to re-evaluate our notions of leading professionals. Professor Empson has made an important contribution. * Professor C. R. (Bob) Hinings, University of Alberta *Partnerships play a vital role in the modern economy. The spirit of partnership is a mystery to those who have not experienced it directly and also sometimes to partners themselves. This book is a highly readable explanation of what makes professional firms work and, importantly, how they are successfully led. * Sir Gerry Grimstone, Chairman of Standard Chartered, Deputy Chairman of Barclays *This is a must-read for anyone wondering why it is so challenging to lead in professional environments and how to do it more effectively. Empson masterfully brings together findings from research with the lived experiences of those she has studied to provide in-depth and detailed analysis of what it takes to survive and thrive in these politicized, but highly rewarding, work environments. * Professor Mary Uhl-Bien, Neeley School of Business, TCU *It's accepted wisdom that leading a professional services firm is different from other leadership roles, but very few have been able to explain why and in what ways. Laura Empson unravels this mystery, shining light deep into the underlying challenges leaders face and explaining ways to navigate them. An important book in a neglected and misunderstood area. * Hugh Verrier, Chairman, White & Case *Professor Empson has done an exceptional job making theory understandable and relevant to those actually involved in leading professional organizations whilst helping those more interested in the theory better understand how the real world works. Leading a professional organization can be lonely and Lauras research insights will help those grappling with the challenges of leadership to realize that they are not alone. * Jeremy Newman, Former Global CEO, BDO *Empsons latest book lifts the lid on the idiosyncrasies, paradoxes, and tensions of leadership in professional services firms. Featuring insights drawn from hundreds of interviews, Leading Professionals offers invaluable guidance to current / future leaders and management professionals alike. * Wim Dejonghe, Global Senior Partner, Allen & Overy *A modern global management consultancy practice contains a complex mix of people from differing backgrounds with different cultures and aspirations. Leading them is a daunting task but a task which is helped significantly by the insights within the book. I wish I could have read this book fifteen years ago. * Mike Cullen, Former Global Managing Partner (Talent), EY *

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Book SynopsisIt has never been a more challenging time for managers and leaders to maintain a happy, healthy workforce. The pace of change and increasing uncertainty in most industries has resulted in a rapid increase in stress and anxiety in the workplace, and most organizations are poorly equipped to respond to these challenges in a meaningful and supportive way.Penguin Business Experts: Coach Your Team is a practical guide for leaders who want to foster a culture where everyone has a chance to flourish, create and innovate while being happy and more resilient. It draws on cutting-edge, evidence-based techniques in coaching that focus on developing mindfulness and compassion in leaders, their employees and throughout their organisation with case studies of best practice from around the world. It covers everything you need to know to develop your own approach to coaching starting with learning how to coach yourself through to techniques to foster a coaching culture rooted in mindfulness and compassion within your team, and ultimately your organization.

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Book SynopsisDiscover everything you need to know to improve your management skills, and understand key management and business theories with this unique graphic guide.Combining clear, jargon-free language and bold, eye-catching graphics, How Management Works is a definitive and user-friendly guide to all aspects of organizational management. Learn whether it is more effective to lead through influence or control? Is delegation the key to productivity and how do you deal with different personalities?Drawing on the latest theories and practices - and packed with graphics and diagrams that demystify complex management concepts - this book explains everything you need to know to build your management skills and get the very best out of your team. It is essential reading if you are an established or aspiring manager, or are studying a course in business or management. Much more than a standard business-management or self-help book, How Management Works shows you what other titles only tell you, combining solid reference with no-nonsense advice. It is the perfect primer for anyone looking to start their own business, become a more effective leader, or simply learn more about the world of business and management.

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Book SynopsisDK brings you a practical guide summarising the skills you need to succeed at presenting and hold the audience in the palm of your hand!Introducing DK''S Essential Managers - a one-stop guide full of top tips to boost performance and passion within a business environment.Jam-packed with tools needed to communicate effectively and develop self-conviction, from preparing presentations to understanding your audience, this business management book offers the latest tips and tricks on opening with impact, putting your message across, captivating your listeners, and will boost your presentation skills like never before.Enveloped in a slim and sleek design, Essential Managers encompasses:-A practical how-to approach complete with step-by-step instructions and checklists-Diagrams and illustrations to complement the tips and tricks featured throughout -''In focus'' panels to explore and reflect on key subjects in depth -Effecti

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Book Synopsis** During a time of great change, this book will give you everything you need to understand change, to adapt to change, and to inspire others to do the same ** ''To be successful, you have to be able to adapt to change'' - Sir Alex FergusonThe pace of change is greater than ever. We all face new challenges every day in our jobs and in our personal lives. Those who can handle change are the most fulfilled. Those who fear change will find it hardest to thrive.As a head teacher, Richard Gerver famously transformed a failing school into one of the most acclaimed learning environments in the world - in just two years. He inspired staff and teachers to reach their full potential. As a hugely popular speaker and author, he now helps individuals and companies to embrace change.This book is his powerful personal reflection on change. Full of wisdom and practical insights, it will help you in any situation you face. Whether you are leading a company thro

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Book SynopsisGraham Yemm moved into consultancy after a career in the corporate arena which included several management positions. Graham now has his own business training company, Solutions 4 Training Ltd. www.solutions4training.com. He has been involved with developing and delivering a wide range of training programmes for clients in Europe, Russia, Malaysia and USA has run a variety of leadership, teambuilding and team working programmes, both in the UK and internationally. Table of ContentsPart 1 Planning Chapter 1 – Facing the challenges of leading your team Chapter 2 – What is a Team? Chapter 3 –Understanding of team roles and balance Chapter 4 – Your role as a leader Part 2 Doing it Chapter 5 – Setting the direction for your team: Chapter 6 – Monitoring and controlling performance: Chapter 7 – Communicating with your team: Chapter 8 – Getting the most from your team: Chapter 9 –Handling challenges within the team: Part 3 Reviewing it: the coaching part Chapter 10 – Pulling it all together

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Book SynopsisMarianne Abib-Pech is the Founder of Leaders! a leadership consulting firm operating in Europe and Asia.  She started her own leadership journey in Arthur Andersen and rose from analyst to Global CFO of Shell Aviation, a multi billion turnover business, in the short span of 10 years. She acquired and further honed her leadership skills through the High Potential programme at General Electric and more generally by experiencing four different industries, working in five different countries and with more than 45 different nationalities. Marianne has always been passionate about finding and developing talent in her own teams. She designed and implemented a programme for emerging leaders while at Shell Finance. The success of the programme laid out the foundations of Leaders! In her spare time, she sits on several boards of start-ups and is a regular columnist for Global Corporate Venturing, The Huffington Post and The Independent <Trade Review"I found the book exceptionally readable and easy to relate to personal practice and behaviours. It encourages the reader to ponder and consider possible alternative ways of engaging the team and improving the business. It is a great read and I would recommend it to both new leaders and those with more experience." Jacqui Mason, Nursery Management Today Table of ContentsAbout the author Author’s acknowledgements Publisher’s acknowledgements Foreword Introduction How to use this book Part 1 What is leadership? 1 A definition of leadership Leadership in history The pathways to leadership The five key things leaders do Summary 2 Leadership today A fast-changing world New conundrums … new leaders Summary Part 2: Finding the leader inside you 3 Building your self-awareness Finding the keys to your self Defining your personal leadership style Creating your own performance card Summary 4 Gaining self-confidence The three cornerstones of self-esteem Letting go of your fears Summary 5 Developing your leadership brand Building a powerful leadership brand Brand accelerators: charisma and gravitas Summary Part 3: Leading and influencing – bringing others on the journey 6 Building your credibility as a leader Mastering career management Living by your values Authenticity and remaining true to yourself Summary 7 Leading teams Building rapport Motivation and setting objectives – getting the best out of your team Reward and recognition Summary 8 The art of influence Stakeholders, group dynamics and you Building networks and alliances Summary Part 4: Building and executing your vision – from ideas to results 9 Building your vision Mission, vision, ideas and strategy: making sense of the melting pot How to create your vision Saying what you’ve got to say Summary 10 Cultivating your strategic thinking From vision to strategy – the translation exercise The pathway to superior strategic thinking Summary 11 Boosting your execution capabilities Better personal decision making Empowerment, accountability and change: the key concepts for delivering through others Summary Conclusion The leadership reading list Appendix 1: Examples of an individual development plan and goals and objectives Appendix 2: The basics of body language Index

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Book SynopsisMike is a professional speaker and facilitator working with business people at all levels.  He is an author, a blogger and, he likes to believe, a thinker.  Mike's job is to speak so people listen. The book is based on Mike's experience in political debate, international consultancy, team leadership, business development, training, volunteering and committee work, and professional speaking.Trade Review'Great communication is at the heart of all business; Mike’s approach makes this accessible to everyone.' Mike Ames, founder of Flair Business Growth Consultancy Table of Contents Part 1 The way we speak Chapter 1 Thinking about speaking Chapter 2 Getting started Part 2 The four steps Chapter 3 Get something to say Chapter 4 Get attention Chapter 5 Get your message across Chapter 6 Get results Part 3 The four situations Chapter 7 Focus on conversations Chapter 8 Focus on complicated conversations Chapter 9 Focus on meetings Chapter 10 Focus on public speaking Part 4 Final insights Chapter 11 The 25 core concepts of How to Speak so People Listen Closing words Who else needs to speak so people listen? Mike can speak so your audience listens Also by Mike Clayton Learn more Index

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Book SynopsisIn this thoroughly revised edition of his classic bestseller, John C. Maxwell reveals how to develop the vision, value, influence, and motivation required of successful leaders.

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Book SynopsisLeadership is a vital part of delivering high quality healthcare for all healthcare professionals. With the introduction of the NHS Leadership Academy, Leadership Framework and the Competency Framework there has never been a better time for paramedics to hone their leadership skills and expertise. This is the first book of its kind to demonstrate just how vital leadership skills are for all paramedics and explore how paramedics can lead in their everyday practice. Divided into two parts the book looks at both the context of contemporary leadership for paramedic practice and then the specific skills of leadership. The book includes chapters on:What is leadership and who does it?Communication skills & leadership Working as a team Decision making Conflict resolution Mentorship and preceptorshipEach chapter includes case studies, examples and quotes from real life paramedic practice to show what good leadership looks like in everyday clinical settingTable of ContentsAbout the contributorsHow to use this bookIntroductionParamedic profilesPart 1 Introducing leadership1 Paramedic leadership & the NHS clinical leadership career framework2 Paramedic leadership: what is it and who does it?3 Clinical leadership in the NHS: implications for paramedics4 Understanding the organisationPart 2 The skills of leadership5 Communication: its impact on leadership6 Working as a team: understanding group dynamics7 Decision making8 Managing and leading change9 Conflict resolution10 Mentorship and preceptorshipIndex

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Book SynopsisHow do people of seemingly ordinary talent go on to achieve unexpected results? What can we learn from them? What are the ingredients for unreasonable success and how is it achieved?In this ground-breaking book, bestselling author Richard Koch charts a map of success, identifying the nine key attitudes and strategies can propel anyone to new heights of accomplishment.The pattern of success is fractal. It is endlessly varied but endlessly similar. Success does not require genius, consistency, all-round ability, a safe pair of hands or even basic competence. If it did, most of the people in this book would not have impacted the world as they did.Who could have predicted that Nelson Mandela, a once-obscure lawyer, could have averted disaster in South Africa, reconciling people of different heritages to each other and establishing a viable democracy? Or that Helena Rubinstein, a young woman growing up in the grotty ghetto of Kraków, could have changed the Trade ReviewKoch is good at knitting these tales with his nine characteristics of unreasonable success alongside some practical tips * Financial Times *

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Book SynopsisBestselling author Richard Koch shares the secret map to success, revealing the attitudes and strategies that can create world-changing results in all walks of life.Trade ReviewKoch is good at knitting these tales with his nine characteristics of unreasonable success alongside some practical tips * Financial Times *

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Book Synopsis''An inspiring guide to developing your personal brand, achieving your career goals and shaping the future of work'' Red''Everything every career woman needs to know and yet is rarely shared so honestly'' Anya Hindmarch''Refreshingly relevant and practical'' Roksanda IlincicWomen have made great advances in the workplace, but despite that - and the overwhelming amount of career advice out there - the same issues continue to arise: how to succeed in a man''s world, how to combine a career with a family, how to be authentic and fit in, and whether it is even possible to achieve a work-life balance while chasing career goals.Unfortunately, much of the advice women are offered is badly out of date and lacking in ''cut-to-the-chase'' strategies that really tally with their experience of the workplace now. What''s more, the advice often tends to be defensive, focused on overcoming obstacles rather than drawing upon strengTrade ReviewThis is a kind book. Everything every career woman needs to know and yet is rarely shared so honestly * Anya Hindmarch *A fiercely feminine guide to power dressing * Daily Mail *A refreshingly relevant and practical perspective on the importance of prioritising female empowerment through self-expression * Roksanda Ilincic *An inspiring guide to developing your personal brand, achieving your career goals and shaping the future of work * Red *

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Book SynopsisForcing compliance is easy. Anyone can ''make'' another do a task or a job. It will get done, but when, and to what standard? High performance and, more importantly, sustained high performance can only come from engagement with and commitment to the job in hand.This book will introduce you to the art of compassionate leadership - the art of getting the best for and out of people through the fulfilment of self-worth. It will show leaders how to give their teams a real sense of purpose and direction in order to motivate and inspire them to perform at a high level. To illustrate his message, author Manley Hopkinson draws on his background as a board member of companies including ATLAS Consortium and Hewlett Packard Defence UK, his career as an inspirational speaker and his adventure experiences as skipper in the BT Global Challenge (a round the world yacht race) and The Polar Race (an expedition style race to the Magnetic North Pole).Trade ReviewA personal and most readable introduction to the fundamentals of good leadership , enlivened by the author's rich and varied experience. Anyone who aspires to be a leader will find in its pages both guidance and encouragement

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Book SynopsisThe New York Times and Wall Street Journal bestseller that redefined what it means to be a leader.Since it was first published, Seth Godin''s visionary book has helped tens of thousands of leaders turn a scattering of followers into a loyal tribe. If you need to rally fellow employees, customers, investors, believers, hobbyists or readers around an idea, this book will demystify the process.It''s human nature to seek out tribes, be they religious, ethnic, economic, political or even musical. Now the Internet has eliminated the barriers of geography, cost and time. Social media gives anyone who wants to make a difference the tools to do so.With his signature wit and storytelling flair, Godin presents the three steps to building a tribe: the desire to change things, the ability to connect a tribe, and the willingness to lead.If you think leadership is for other people, think again-leaders come in surprising packages. Consider Joel S

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Book SynopsisBecome a better advocateâfor your students, for your coworkers, and for yourselfâwith the valuable strategies in this accessible guidebook. Written with a candid and humorous style, this tool kit reinforces why effective early childhood education matters and the positive impact an effective advocate can have on a childâs classroom experience.Chapters explore how to explain and support best practices, build relationships with students and families, speak up for English language learners and students with exceptionalities, reduce coworker conflict and negativity, and reach out for the help you need.Equipping readers with practical takeaways and everyday examples of what advocacy in early childhood education actually looks like, Advocacy for Early Childhood Educators is perfect for teachers, coaches, and anyone seeking effective strategies to become a relentless advocate for their students, for each other, and for themselves.Table of ContentsIntroduction: My Why is the Same, My How is Different Section 1: Advocacy for Children and Families 1. Research-Based Practices Matter 2. Classroom Expectations are Important, but Relationships are King 3. Reaching All Learners Through Advocacy 4. Negativity towards Children Section 2: Advocacy for Colleagues 5. Choose Collaboration Over Competition 6. Spark Learning and Create Joy 7. Power to the Profession Section 3. Advocacy for Yourself 8. Ride the Pendulum 9. Evaluations are your Friend 10. Self-Care Is Not Selfish Conclusion: Now What?

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Book SynopsisHistorically, the integration of manufacturing methodologies into the office environment has proven to be problematic. Part of the difficulty lies in the fact that process workflows tend to be globally dispersed and thus rely heavily on information technology. But in complex service systems that contain a mix of employees, consultants, and technology, standardized protocols have been shown to reduce cycle time and transactional cost as well as improve quality. The successful application of Lean methodologies to improve process workflows is an efficient way to simplify operations and prevent mistakes. In Lean Six Sigma for the Office , Six Sigma guru James Martin presents proven modifications that can be deployed in offices, particularly those offices involved with global operations. Making use of Kaizen and Six Sigma concepts, along with Lean manufacturing principles, this book instructs managers on how they can improve operational efficiency and increase customer satisfaction. The author brings experience gleaned from his application of these methodologies in a myriad of industries to create a practical and hands-on reference for the office environment. Using a detailed sequence of activities, including over 140 figures and tables as well as checklists and evaluation tools, he demonstrates how to realize the rapid improvement of office operations, and how to eliminate unnecessary tasks through value stream mapping (VSM). The book also emphasizes the importance of strategic alignment of Kaizen events and the impact of organizational culture on process improvement activities. Latter chapters in the book discuss key elements of a change model in the context of transitional improvements as they relate to the process owner and local work team. By applying the proven principles found in this book, effective and sustainable organizational change can be accomplished, efficiency can be improved, and mistakes can be eliminated. This 2nd edition provides insight into the new tools and methods Lean Six Sigma process improvement professionals need to improve customer experience and increase productivity within high transaction processes across complex information technology ecosystems. It is one-stop self-contained reference for the application of Lean Six Sigma methods enhanced by powerful approaches for process improvement in highly complex service processes. Several new leading-edge topics are integrated into this new edition, such as: â The voice ofâ customers, suppliers, employees and partners â Design Thinking Alignment â Ecosystems in Information Technology â Metadata Definition and Lineage â Information Quality Governance â Big Data Collection and Analytics â Mapping High Volume Transactions through Systems â Robotic Process Automation Applications â Automating for Solution Sustainability â Governing Organizations â Data Privacy (General Data Protection Regulation)Table of ContentsContentsIntroduction ......................................................................................... xiiiAbout the Author .............................................................................. xxviiSTEP 1 Align Improvement OpportunitiesChapter 1 Strategy Alignment ............................................................. 3Chapter 2 Project Identification ....................................................... 51Chapter 3 Lean Six Sigma Basics ...................................................... 83STEP 2 Plan and Conduct the Rapid Improvement EventChapter 4 Rapid Improvement Events ............................................ 135Chapter 5 Data Collection and Analysis ........................................ 167Chapter 6 Process Improvement ..................................................... 225STEP 3 Implementing SolutionsChapter 7 Building a Case for Change ........................................... 259Chapter 8 Implementing Solutions ................................................. 277Chapter 9 Organizational Change .................................................. 303Index .................................................................................................... 339

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Book SynopsisMost contemporary organizations use management teams to manage and coordinate their businesses at all levels of the organizational hierarchy. Management teams typically set overall goals, strategies, and priorities, making vital organizational decisions. They discuss issues, solve problems, offer advice, and ensure various processes and units are aligned and interact efficiently. Although management teams are vital for overall organizational performance, research indicates that they are largely underused and less effective than their potential would suggest for value creation. This book provides a research-based and practical model of the characteristics of effective management teams. It looks in depth at each factor of the model, discusses the supporting research, provides examples of how the factors influence the work and effectiveness of management teams, and shares tips and tools for successfully working with management team development. It provides researcherTable of ContentsPart I. The management team 1. A model for effectiveness in management teams 2. The management team – a special type of team? 3. Management group or management team? Part II. Output factors and emergent states: Outcomes achieved by effective management teams 4. What kind of results do effective management teams achieve? Part III. Input factors: Basic conditions for effectiveness in management teams 5. A clear team purpose 6. Appropriate team tasks 7. Appropriate team composition 8. Supportive organizational systems Part IV. Processes that influence management team effectiveness 9. Setting clear meeting goals 10. Focused communication 11. Capitalizing on diversity 12. The absence of political behavior 13. Team boundary spanning 14. Continuous team learning 15. Effective team leadership Part V. How can effective management teams be developed? 16. Management team development – principles and dilemmas 17. Tools for developing management teams

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Book SynopsisGil Crosby has accomplished what most of us in the world of applied behavioral science, in general, and OD and T-Group training, in particular, have notâmaking the theoretical father of our work accessible. Thus, this book is a gift and with it we can understand more deeply and teach others more accurately what Lewin actually stated and meant. Moreover, the book is reader-friendly, visually appealing, and humorous rather than academically boring. Thank you, Gil!Dr. W. Warner Burke E.L. Thorndike Professor of Psychology and EducationTeachers College, Columbia UniversityKurt Lewin (1890-1947) was a visionary psychologist and social scientist who used rigorous research methods to establish an approach to planned change that is both practical and reliable. He mentored and inspired most of the early professionals who came to identify themselves as practitioners of organization development (OD). He also fostered the emergence of the experiential learning method known as the T-group, which uniquely structures group dynamics into a laboratory for dramatic individual and team development. In the early days, most OD professionals learned much about themselves and about group dynamics through T-group experiences. Lewinâs methods, though little known, yield consistent business results such as increased performance and improved morale. His approaches have the rare impact of not just changing behavior, but changing the beliefs that underlie behavior. Sadly, most OD professionals todayâ business and organizational leaders, community organizers, and people, in generalâhave never read any of Lewinâs actual writing beyond a quote or two. Indeed, some in the OD profession have rejected or distanced themselves from what they think Lewin taught, even though they and many others seem to know very little about his methods or history. Because Lewin was a prolific writer, one of the authorâs main goals is to organize his immense body of published work so that readers can easily explore the source material and form their own opinions. Essentially, this book is aimed at introducing Lewin in a new way, both simplified yet substantial enough to guide anyone who is trying to plan change, whether at the individual, group/team, organizational, or societal levels. Lewin was not trying to create methods for OD professionals alone (or for social scientists as he regarded himself). In his interventions, he taught those how to do their own version of planned change. He believed social science might be the light that helps create a brighter future for humanity. This text transfers this knowledge to a broad audience so that each reader can more successfully implement organizational and social change.Table of ContentsIntroduction I: Lewinian Principles of Planned Change 1: Lewinian Principles of Planned Change II: A Brief Biography 2: The German Years 3: The USA Years III: Methods and Theories 4: A Universal Theory of Social Science 5: Planned Change 6: Group Dynamics and Leadership 7: Social Science and Politics 8: Education, Re-education & Training 9: Social Justice and Change 10: The Birth of the T-group 11: Organization Development IV: Planned Change Now 12: T-groups and OD 13: The Past, Present, and Future of Planned Change APPENDICES Appendix A: The Interpersonal Gap Appendix B: The PECO Nuclear Turnaround Appendix C: KRID Bibliography

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Book SynopsisSome companies are great for customers â not only do they care but they change whole markets to work better for the customers they serve. Think of Amazon, easyJet and Sky. They make things easier and improve what really matters â obvious, surely? They have also enjoyed huge business success, growing and making plenty of money. The Customer Copernicus answers the question that follows â if itâs obvious and attractive why is it so rare? And then it answers a second question, because Tesco, O2 and Wells Fargo were like this once. Why, having mastered it, would you ever stop? Because all three did, and two ended up in court. The Customer Copernicus explains how to become and how to stay customer-led. Essential reading for leaders and teams who want their organisations to stay competitive by developing a more purposeful and innovative culture.Trade Review‘Everyone talks about being customer-led, very few do it for real. The Customer Copernicus explains why, based on real-world examples. It has practical guidance on how to do better. If you’re saying you want to be a customer-led success, read this. It will help.’Peter Duffy, CEO Moneysupermarket Group‘Business leaders often say “we are customer focused” and the words sound good. But how often are they true? Like the great astronomer Copernicus, The Customer Copernicus is a different way of looking at the world showing what “customer focus” really means. Fact-based, opinionated, challenging and ultimately inspiring, Dawson and Meehan explain how “outside-in” beliefs can transform an ailing business into a financial success and an innovator making life better for its customers. If you have time for only one business book this year, this would be the one.’Gavin Esler, award winning television and radio broadcaster, novelist and journalist‘Charlie Dawson and Seán Meehan explain very vividly what it takes to transform an organisation towards a customer centricity and how to avoid falling back into old habits. The different case studies are brilliant examples of how companies can achieve a sustainable shift towards an outside-in customer-led organisation and that all starts with a strong belief to do the right thing for its customers. Especially in today’s time, this book is a great reminder and a demonstration that organisations will only deliver superior business results in the long term if they put the customer needs at the centre of their marketing activities.’Rolf Fallegger, Member of Group Management and Head of Marketing, Lindt & Sprüngli‘The most inspiring and impressive entrepreneurs and founders I know believe unconditionally in putting customers and the frontline first. The Customer Copernicus is really refreshing and hugely important, especially today – it ought to be on the desk of every CEO!’Kim Fausing, President and CEO, Danfoss ‘Customer-centric systems and behaviours are the key to success. But if it’s that obvious why is it so hard to do ... and harder yet to sustain? Dawson and Meehan take this puzzling conundrum and propose well thought out and actionable solutions. A must read for business leaders navigating today’s markets.’Dan Futter, Chief Commercial Officer, The Dow Chemical Company‘Outside-in thinking with the customer at the centre, sustained by many Moments of Belief, has been critical to DBS’ evolution. The Customer Copernicus will put you on this path.’Piyush Gupta, CEO DBS‘CEOs never fail to say that the customer is the heart of their business – and some might even believe it – but they seldom do what it takes to make it a reality. This book lifts the veil. It shows what customer focus actually means, how companies put it into practice, and how they keep it alive amid all the vicissitudes of business life. This book helps companies to survive.’ Anthony Hilton, author, broadcaster and award winning journalist‘The definitive book on how to build, nurture, and sustain a customer-led organisation. Dawson and Meehan show how firms through shared beliefs, systems, processes, and engrained customer obsession make it “how things are always done around here.”’Bernie Jaworski, Peter F. Drucker Chair in Management and the Liberal Arts, Drucker School of Management‘At Tesco in thirty years we went from a 10% to a 30% market share. We did it by becoming more and more customer focused. Seán and Charlie have worked hard to find out how it was done by Tesco and many other businesses besides. Lots to learn here.’Tim Mason, CEO, Eagle Eye and former Deputy CEO, Tesco‘For those who want to turn the prevailing “inside out” view in companies to “outside in” and ensure long-term success.’Paul Polman, co-founder, Imagine and former CEO, Unilever ‘Putting customers first is simple to say but hard to do. Using real-world stories, The Customer Copernicus shows why and what it takes to succeed. These ideas would be useful to anyone looking to run a more successful, more sustainable business.’David Potts, CEO, Morrisons‘Customers are the lifeblood of any healthy business. The Customer Copernicus explains how and why they need to be at the centre of our thinking and why this is much more difficult than it may seem.’Woods Staton, Executive Chairman, Arcos Dorados‘The Customer Copernicus produces the answer to a pertinent question – if the customer at the centre of business thinking is such simple common sense, why do most organisations find it so difficult?’Sir John Timpson, Chairman, TimpsonTable of ContentsIntroduction: Why Should I Believe You? 1. Why Customer-Led Beliefs Matter 2. What Being Customer-Led Looks Like 3. What Being Customer-Led Feels Like 4. Creating Customer-Led Beliefs 5. Losing Customer-Led Beliefs 6. Protecting Customer-Led Beliefs Conclusion: Believe in Better

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Book SynopsisAbolitionist Leadership in Schoolsoffers school and district leaders rich insights and approaches for recreating, restructuring, and reorienting their service to students, families, staff, and communities in crisis. Though often associated with sudden, large-scale disruptions, crises are ongoing mattersparticularly among systemically-oppressed peoplethat underscore the planning voids, resource inequities, marginalizing policies, and strategic lapses of any teaching and learning community while perpetuating students' social-emotional, psychological, and pedagogical traumas. This expansive book guides school leaders to providepre-emptive, premeditated, and progressive leadership while countering the impacts of racism that endure in our schools. Working from an abolitionist lineage, author Robert S. Harvey's radically humane vision explores lessons from our collective national past, provides strategic planning with creativities and contingencies, and fostersliberatorydecision-Table of ContentsIntroduction: An Ongoing Pursuit 1. Take Refuge in How: An Abolitionist Approach to Communal Consciousness in Teaching, Learning, and Care 2. A Tree with Roots: Probing American History to Situate an Abolitionist Approach to Crisis 3. Survival Is Not an Academic Skill: Radically Humanizing Trauma as a Means of Power in Navigating Crisis 4. Knowing People and Place: Strategic Planning for Communal Consciousness 5. The Danger of Acting: Making Decisions as Acts of Resistance at the Risk of Resentment 6. Just Say the Thing: Communicating Clearly, Directly, and Humanely 7. Asking a Lot of All: Reimagining Accountability for the Sake of the Community Conclusion: A New Way, a New World, a New Song

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