Management and management techniques Books

Book SynopsisThink Like a Manager, Don't Act Like One offers 75 successful approaches to help you foresee or manage unpredictable situations. These 75 perspectives will add to your confusion - but also your understanding. This collection of approaches may well irritate you from time to time, and possibly inspire you, but really it should make you think. It probably wouldn't be sensible to follow every one of them, but they might give you some fresh ideas. Because those who keep doing what they've always done achieve the results they've always achieved.

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Book SynopsisCreativity Today - the management book on applied creativity and written by Ramon Vullings & Igor Byttebier - has inspired tens of thousands of managers, teachers and students around the world. Now this book is made available again in a revised version, under a new title, new subtitle and with a new cover design. All intended to focus this creativity classic more on education and to emphasize its attractiveness as a basic guide for businesses, schooling institutions and organizations that wish to understand the basics of applied creativity. Creativity in Business is clear, practical, fun, and rich with twenty years of experience. The book is a personal creativity coach, offering ideas, exercises and inspiration. Users (not just readers, in other words), are encouraged to grasp the essence of creativity, to put what they have learned into practice and to inspire others. If you want to learn how to generate and enrich ideas more easily, to become an inspiring coach for creative sessions, Creativity in Business will help you to and radical new ideas and select the right ones.

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Book SynopsisAnother two-hour brainstorm with your team, and you are left feeling drained: nothing really useful came out of it. It feels like a waste of time. Why is it that so many meetings are not effective? We need to start working with a type of leadership that empowers from the bottom up instead of top-down: facilitation. In Captains of Leadership you will learn the secrets of facilitative leadership, which will allow you to bring co-creation to another level. No more wasting time during team meetings, learn how to make every shared moment count. Alwin Put outlines a three-part approach in which he explains how to get the best and most out of people by working together. This book is your guide to become a facilitative leader, in other words: a Captain of Leadership. The three parts discuss (1) why it is worth the effort to develop yourself as a facilitator, (2) how to learn to work with the holy trinity of facilitation (guide, conduct and catalyse), and (3) how to keep the right frame of mind and a high energy level to get the most out of your crew. Captains of Leadership combines elements of business, creativity and self-awareness. It is an essential tool for anyone who believes in co-creation. It is both hands-on and inspiring. Become a Captain of Leadership: with facilitation, anyone can step up and be a leader.

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Book Synopsis"When you are doing something that is a brand new adventure, breaking new ground, whether it is something like a techno­ logical breakthrough or simply a way of living that is not what the community can help you with, there is always the danger of too much enthusiasm, of neglecting certain mechan­ ical details. Then you fall off. 'A danger path this is. ' When you follow the path of your desire and enthusiasm and emotion, keep your mind in control, and don't let it pull you compulsively into disaster. " Joseph Campbell, The Power of Myth Through ten years of working with and observing scientists in the bio­ medical fields, I have found Joseph Campbell's words to be especially applicable to the scientist who decides to embark on an entrepreneurial journey. Joseph Campbell was not a student of entrepreneurship. His scholarship was contained in a series of comprehensive studies of mythology, the captivating stories of mankind's search over the ages for truth, meaning and significance. Still, his advice here contains many of the essential ingredients of successful science-based venturing: the charting of new ground socially, technological breakthroughs, enthusiasm and emotion balanced by careful reasoning, and finally, awareness of the danger of neglecting details. Coming from such a different philosophical and occupational culture into entrepreneurship and business, the scientist faces extraordinary challenges although the rewards of putting together a successful company can be equally satisfying.Table of ContentsI Introduction, Research and Methodology.- 1. An Introduction to Scientists as Entrepreneurs.- 2. An Overview of the Research Literature Related to Scientist-Started Ventures.- 3. Research Methods and Design.- II Scientists as Entrepreneurs: The Field Studies.- 4. Socioeconomic Profiles of the Research Participants.- 5. Planning and Management in Scientist-Started Ventures.- 6. University Relationships and Comparative Aspects of Scientists as Entrepreneurs.- III Conclusions, Implications and Guidelines.- 7. Findings and Conclusions.- 8. A Guide for Aspiring Scientist-Entrepreneurs and Their Partners.- About the Author.

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Book SynopsisThis book addresses key issues related to the choice between governments regulating and enforcing society’s sustainability and social responsibility objectives, and firms reporting on their sustainable and socially responsible activities so stakeholders can exert pressure on firms to achieve society’s goals. While these may be considered as the two endpoints of a continuum, it is clear that there are differing perspectives on the role of governments in sustainability and responsibility. At one end of this continuum are stakeholders who believe the only way to achieve a sustainable and socially conscious society is to establish and enforce regulations with the concomitant governmental organizations to oversee and enforce those regulations. At the other end are those who consider firms to be crucial organizations for achieving sustainability and socially responsible outcomes, and who feel it is the responsibility of stakeholders to determine the legitimacy of firms’ actions. It is probably not the case that any economies exist at either end of this continuum, but it is clear that the availability of reliable information is critical for any stakeholder to review the performance of either the governments or the firms. This book presents a varied set of papers that explore the issues that must be considered, regardless of which position a stakeholder takes.Table of Contents1.Background.- 1.1. CSR; In Pursuit of Sustainable Growth and Economic Development .- 1.2.Social Responsibility as a Factor of Convergence in Corporate Governance.- 2.Analytical Models.- 2.1.A Signaling Game between a Manager and Investors for Financial Disclosure.- 2.2. Converging the Shareholder And Stakeholder Theories: Writing An Explicit Corporate Objective Function.- 3.Market and firm Issues.- 3.1.Is Socially Responsible Investing More Risky?.- 3.2.Corporate Social Disclosures by Banks: Between Legal Institution and Cultural Dimensions.- 3.3.Social Reporting In A Health Care Organization: A Case Study Of A Regional Italian Hospital.

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Book SynopsisThis book is one of the first to explore how Chinese companies are feeling the impulse of emerging business trends and seizing opportunities brought by technology innovation. It consists case studies of 7 Chinese companies: 3DMed, Wechat from Tencent, Shanghai GM, CP Group, Alibaba, AutoNavi, and ICBC. Each Chinese company has its unique perspectives and different ways to make transformation and business model adjustments. The book helps fill the gap between the global interest in “Innovate in China” and the limited availability of cases on innovations in the country. It is a valuable reference resource for readers in China and beyond wishing to address challenges in the context of growing digital technologies and overwhelming business trends.Table of ContentsCase I 3DMed: A Platform for R&D of Pharmaceuticals for Precision Cancer Care.- Case II Micro Platform, Great Innovation: Innovation Ecosystem Shaped by WeChat.- Case III SHANGHAI GM: The Way to Intelligent Manufacturing.- Case IV Can Robots Raise Laying Hens?.- Case V Alibaba: A Decade-long Road to Financial Services.- Case VI Changing with the Times: AutoNavi’s Autonomous Development.- Case VII ICBC in the Digital Age.

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Book SynopsisThis study examines the major elements of the nonprofit sector of the economy of the United States, describing the institutions and their functions, and then exploring how their benefits are distributed across various economic classes.

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Book SynopsisNot-for-profit organizations play a critical role in the American economy. We know such firms don't try to maximize profits, but what do they maximize? Dealing with this question, this book looks at many aspects of not-for-profit operations, from the problems of fundraising, endowments, and governance to issues, such as hospital advertising.Trade Review"This focused analysis by leading economists ultimately challenges the reader to think about just how much nonprofit behavior can be explained by formal models, equations, and the utility-maximizing assumptions of economics. Important parts do come into sharper focus thanks to this fine and precise work." - Peter Frumkin, International Journal of Not-for-Profit Law"

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Book SynopsisChapter 1) Equity Derivatives The Fundamentals.- Chapter 2) Corporate Actions.- Chapter 3) Equity Valuation.- Chapter 4) Valuation of Equity Derivatives.- Chapter 5) Risk Management of Vanilla Equity Options.- Chapter 6) Volatility and Correlation.- Chapter 7) Barrier and binary Options.- Chapter 8) Correlation-Dependent Exotic Options.- Chapter 9) Equity Forwards and Futures.- Chapter 10) Equity Swaps.- Chapter 11) Investor Applications of Equity Options.- Chapter 12) Structured Equity Products.- Chapter 13) Traded Dividends.- Chapter 14) Trading Volatility.- Chapter 15) Trading Correlation. Table of Contents

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Book SynopsisList of Figures Acknowledgements Introduction A Cautionary Tale The Paradox of Military Leadership Entrepreneurs in Uniform Exodus It's not Business, It's Personnel Winning Battles, Losing Wars Coercion War Machines Measuring Merit Appendix: Survey of West Point graduates ReferencesTrade Review"Tim Kane's analysis is compelling and his findings are relevant for other organizations, public and private, that risk bleeding talent. For anyone interested in the future of the American military after more than a decade of war, this is a must read book." - David H. McCormick, Former Under Secretary for International Affairs, U.S. Treasury "At a time when more attention is being paid to the need for creative destruction - and nondestructive creation - by America's entrepreneurs, startup maven Tim Kane shines the spotlight on the creativity of veterans and men and women in the military. Bleeding Talent is a must read for those seeking a more effective and efficient military. Kane asks the big question: What can we do to harness the entrepreneurial talent inside to bring an innovation culture to the military?" - Glenn Hubbard, Dean, Columbia Business School, and former Chairman of the Council of Economic Advisers "Most Washington wonks forget that human capital is the most important weapon in the Pentagon's arsenal. Tim Kane reminds us that our troops win wars. At a minimum, they deserve a personnel system that rewards voluntary service with more autonomy and less coercion." - James Jay Carafano, Director, Foreign Policy Studies, The Heritage Foundation "Since the two Gulf Wars, the US military has becoming widely admired - and properly feared - as the preeminent fighting force in the world. It also is an exemplary meritocratic institution - or is it? That is the challenging question that Tim Kane, a former Air Force officer, addresses in this pioneering and thought provoking study. While praising the military for what it does right, Kane also offers a timely and well document constructive critique of how the military could do much better to hold onto its best and brightest. This is a must read for everyone in the military, our political leaders who oversee it, and citizens who care about it." - Robert E. Litan, Vice President, Research and Policy, The Kauffman Foundation and Senior Fellow, Economic Studies, The Brookings InstitutionTable of ContentsList of Figures Acknowledgements Introduction A Cautionary Tale The Paradox of Military Leadership Entrepreneurs in Uniform Exodus It's not Business, It's Personnel Winning Battles, Losing Wars Coercion War Machines Measuring Merit Appendix: Survey of West Point graduates References

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Book SynopsisEach section, program planning, monitoring, and evaluation, begins with a description of the administrative function to which it is devoted, followed by a set of selected research techniques, each illustrated with a hypothetical case and an exercise for the reader in applying the technique.Table of Contents1. Introduction 1. Program Planning 2. Constructing Questionnaires for Need-Assessment Surveys 3. Interviewing for Resource Surveys 4. Assessing Research in Planning Intervention Strategies 5. Using Observational Techniques for Planning Staff Training Pograms 2. Program Monitoring 6. Using Forms to Conduct a Client Census 7. Using Forms to Monitor Staff Activities 8. Using Smapling in Monitoring Staff Performance 9. Data Analysis and Interpretation for Program Monitoring 3. Program Evaluation 10. Interrupted Time Series Designs 11. Replicated Cross-Sectional Survey Designs 12. Comparative Experimental Designs 13. Crossover Designs 14. Summary and Conclusions

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Book SynopsisExplores the vital role that industrial policies can play in bringing about a transformation of African economiesTrade ReviewAn invaluable guide for Africa's pursuit of economic transformation and for those concerned with the 'what' and 'how' of government's role. This book highlights where government and industry can collaborate to design and execute a transformation agenda and sharply details why industrial policies should be central to government strategies. -- K. Y. Amoako, president, African Center for Economic Transformation A refreshing and timely intervention in policy debates on the industrialization of African countries. The book is outstanding and should be read not only by those interested in Africa's industrialization but also by readers from other parts of the world who have sought to bring industrial policy back into their own development thinking and endeavors. -- Thandika Mkandawire, London School of Economics This impressive book is about how to generate decent jobs, reduce poverty, and achieve inclusive and sustainable structural transformation through industrialization in Africa. It should be read by anyone who hopes to transform or help transform Africa from a land of poverty to a land of prosperity. -- Justin Yifu Lin, Peking University and former chief economist of the World Bank Marked by breadth and clarity, this is a valuable addition to the literature on economic policy on the African continent... Highly recommended. ChoiceTable of ContentsAcronyms Acknowledgments 1. Introduction and Overview: Economic Transformation and Learning, Industrial, and Technology Policies in Africa, by Akbar Noman and Joseph E. Stiglitz 2. Is Industrial Policy Necessary and Feasible in Africa?: Theoretical Considerations and Historical Lessons, by Ha-Joon Chang 3. Industrial Strategy and Economic Transformation: Lessons from Five Outstanding Cases, by Akio Hosono 4. The Economic Implications of a Comprehensive Approach to Learning on Industrial Policy: The Case of Ethiopia, by Go Shimada 5. Review of Industrial Policies in Ethiopia: A Perspective from the Leather and Cut Flower Industries, by Girum Abebe and Florian Schaefer 6. The Return of Industrial Policy: (What) Can Africa Learn from Latin America?, by Annalisa Primi 7. Can the Financial Sector Deliver Both Growth and Financial Stability in Sub-Saharan Africa?, by Stephany Griffith-Jones with Ewa Karwowski 8. Growth Strategies for Africa in a Changing Global Environment: Policy Observations for Sustainable and Shared Growth, by Danny Leipziger and Shahid Yusuf 9. Measuring Policy Performance: Can We Do Better than the World Bank?, by Julia Cage About the Editors About the Authors Index

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Book SynopsisHow active boards ensure the life of a company.Trade ReviewFar too many corporate directors have failed to honor their responsibility to manage the corporations they serve for the benefit of the firm's shareholders. In this powerful and articulate book, attorney and board consultant Ira M. Millstein aims to drive a stake into director passivity, and create a new model for the activist director. It is a grand and important vision. -- John C. Bogle, founder and former CEO, The Vanguard Group For more than half a century, Ira Millstein has been a leading authority on corporate governance. His new book, The Activist Director, provides a probing analysis of corporate governance, an inside the boardroom view, and is sure to serve as an essential guide to directors in today's transforming environment. -- Joseph Perella, cofounder and chairman, Perella Weinberg Partners No one has more experience with corporate boards, and insights into what makes them work, than Ira Millstein. The Activist Director reveals the good, the bad, and the ugly from some of the biggest management failures-and successes-in recent history. -- Michael Bloomberg, founder of Bloomberg LP and former mayor of New York City The Activist Director is a must-read. By examining real-world examples based on his firsthand experience counseling boards, Ira Millstein offers unique and imaginative solutions to the problems corporations face in today's rapidly changing global marketplace. -- Richard Parsons, former chairman and CEO, Time Warner, Inc. For more than six decades, Ira Millstein has had an important seat in the boardrooms at some of our world's most iconic corporations. The Activist Director is a fascinating and must-read book for anyone associated with a for-profit or not-for-profit board. -- Sanford I. Weill, chairman emeritus, Citigroup Millstein offers pragmatic suggestions for recruiting activist directors to the boardroom to secure the future of the corporation. Value Walk [The Activist Director] takes readers into the boardrooms of several of the greatest catastrophes and success stories of America's best-known corporations... Mr. Millstein offers pragmatic suggestions for recruiting activist directors to the boardroom to secure the future of the corporation. Metropolitan Corporate CounselTable of ContentsIntroduction 1. A Mess That Can't Be Fixed? 2. The Board-Centric Imperative 3. Revolt in the Boardroom: The Story of General Motors 4. General Motors as Catalyst 5. Drexel: The Most Feared Firm on Wall Street 6. Dead Broke: New York City's 1970s Fiscal Crisis 7. Lights Out: The Con Ed Blackout 8. Shedding Light on Shadow Government 9. Planned Parenthood: A Corporate Governance Success Story Conclusion: In Search of the Activist Director Author's Note Acknowledgments

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Book SynopsisMargin of Trust is the first book to distill Warren Buffett’s approach to management and corporate life. It provides a definitive analysis of the tenets of the Berkshire Hathaway, system, its costs and benefits, and how it can be adapted for other organizations.Trade ReviewTo truly understand Warren Buffett’s conglomerate, one needs to look beyond the extraordinary numbers and absorb the unique culture of Berkshire Hathaway. Every Berkshire shareholder—or investor of any other company, for that matter—should read Margin of Trust to better understand what makes a sustainable corporate culture and, therefore, superior investment that’s built to last multiple generations. -- Robert P. Miles, executive in residence, University of Nebraska at Omaha, College of Business Administration, Executive MBA Program, Genius of Warren Buffett CourseThe essential element for successful long-term investing is a trust formed between managers and owners of a company. Margin of Trust outlines the special ingredients that have been baked into the relationship between Berkshire and its shareholders for over fifty years. This book is an important must-read that has earned a place in every investor’s library. -- Robert G. Hagstrom, author of The Warren Buffett WayEveryone wants to understand the ingredients of Warren Buffett’s success—Lawrence A. Cunningham and Stephanie Cuba have delivered compelling answers in Margin of Trust. This readable and practical book takes the reader inside the Buffett organization to show how the concept of trust is the foundation of Buffett’s deal making and operations. Essential reading for fans of Buffett and anyone who wants a better understanding of management. -- M. Todd Henderson, law professor at the University of Chicago and coauthor of The Trust Revolution: How the Digitization of Trust Will Revolutionize Business and GovernmentFew writers are more familiar with the intricacies of Berkshire Hathaway than Lawrence A. Cunningham. * The Rational Walk *While detailing the strengths and notable successes of a trust-based approach, the authors are candid about its risks, and how Berkshire works to mitigate them. Their prose is lively, and their points well taken. -- Nick Murray * Financial Advisor *This brief, concise, and pleasant exploration of the inner machinations of Berkshire Hathaway will interest anyone who seeks a better understanding of Buffett's Midas Touch. . . . Highly recommended. * Choice *Table of ContentsPrologue: The Carrot of TrustPart I. Pillars1. The Players2. Partnership Practices3. Business MethodsPart II. Perspectives4. Deals5. Boards6. Internal AffairsPart III. Alternatives7. Contrasts8. ComparisonsPart IV. Challenges9. Judgment10. Public Perception11. Scale12. SuccessionEpilogue: The Stick of RuthlessnessNotesIndex

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Book SynopsisThis book is a succinct handbook of the essentials of management for current and future practitioners. Leadership experts Steven Cohen and William Eimicke concisely explain management best practices, aiming to equip managers with the tools of the trade and prepare them to tackle decision making.Trade ReviewAt a time when plenty of focus has been on a hierarchical narrative that sees only C-suite leaders at the top and employees at the bottom, Steven Cohen and William Eimicke shine a light on the surpassing importance of what excellent managers in the middle know and do about institutional success. Management Fundamentals is a must-read. -- Sarah Bloom Raskin, former U.S. deputy secretary of the TreasurySteven Cohen and William Eimicke combine their broad experience as both academics and practitioners to chart a highly relevant overview of public and nonprofit management. Good policy, which the authors highlight as requiring inclusivity and sustainability, only matters if effectively implemented. Definitely a book to be read and taught by those who care about public value. -- Stephen Goldsmith, author of A New City O/S: The Power of Open, Collaborative, and Distributed GovernanceHighlighting the fundamental value of cross-sector engagement and public-private partnerships for efficient cities and organizations, Cohen and Eimicke generate a blueprint that can drastically improve managerial skills in today’s rapidly evolving work environments. Management Fundamentals is an essential read for managers across all sectors. -- Steven Fulop, mayor of Jersey City, NJI loved this book! For years, I have been managing large, complex institutions. Yet I learned more about management from Management Fundamentals than from any book I have read in a decade. -- Donna Shalala, U.S. representative, FloridaSuitable for individuals of all levels of seniority, Management Fundamentals shares the worldly wisdom of its authors, acquired over half a century each, as invaluable lessons. This book makes it clear that getting work done is an art and a science, as is becoming an excellent manager and a leader. -- Ganapathy Krishnan, director, Apollo Telemedicine Networking Foundation and Apollo Tele Health Services IndiaManagement Fundamentals is a wonderful introduction to the field of management. It covers the waterfront, dealing with for-profit, nonprofit, and public sector management issues, in very practical fashion. And it underlines how important it has become to engage all three sectors in addressing society’s challenges. -- David Osborne, author of Reinventing America’s Schools and Reinventing GovernmentThe book offers an elevated perspective on management and so is an important addition to the literature...Recommended. * Choice *Table of ContentsIntroduction1. The Evolution of ManagementPart I. Leading and Managing Organizational Operations2. Leadership3. Budget, Management, and Control4. How Work Gets Done: Human Resource Management, Organization Structure, and Standard Operating Procedures5. How We Know What’s Been Done: Performance and Information Management6. Sustainability and Material ManagementPart II. The Organization and Its Environment7. Strategic Planning8. Contracts, Outsourcing, Supply Chains, and the Make-or-Buy Decision9. Cross-Sector Partnerships: How the Three Sectors Differ and Why Collaboration is BeneficialPart III. The Organization and Society10. Marketing, Stakeholder Relations, and Public Engagement: Improving Management Communications11. Organizational Ethics12. The Future of Work: How Will Changes in Work and Society Change Management?AcknowledgmentsNotesIndex

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Book SynopsisPrecisely provides a blueprint for how professionals in the private and public sectors can use big data with precision systems, the highly engineered working arrangements of people, processes, and machines powered by artificial intelligence and machine learning.Trade ReviewThrough compelling case studies from the likes of the New York Times, Precisely takes the reader into newsroom operations and furious debates over the future of Netflix-like news feeds vs. the editor-curated front page. This preview to journalism in the precision age makes the convincing case that AI and human judgment together can best serve customers in ways never before possible. -- Jeff Jarvis, director of the Tow-Knight Center for Entrepreneurial Journalism and the Leonard Tow Professor of Journalism Innovation, Craig Newmark Graduate School of JournalismWe are experiencing a paradigm shift in the ways that we make decisions and run our businesses, governments, and lives—a shift that centers on vast quantities of data and the computational techniques that allow us to transform that data into insights. In Precisely, Zachary Tumin and Madeleine Want have provided an invaluable guide to those who are going to have to rely on these systems, deftly showing both the strengths and potential pitfalls that these new techniques bring. Clearly explained and illustrated with real-life examples, this work will prepare leaders for the new world of A.I. and analytics. -- Jim Waldo, Gordon McKay Professor of the Practice of Computer Science and CTO, Harvard John A. Paulson School of Engineering and Applied SciencesMany government and industry executives talk precision, but few walk it. Policing is no exception—it takes hard work, the right technology, and great people to make it happen. The results give leaders precisely the change they are looking for—safety and justice for cops and citizens. Tumin and Want provide every leader keys to the game for precision—an invaluable playbook for tomorrow’s digital organization. -- William Bratton, former commissioner, NYPD, and executive vice chairman of Risk Advisory, TeneoNearly two decades ago, we pioneered online fundraising on Howard Dean's campaign. Every campaign since has taken lessons from what we built and evolved it into the digital fundraising programs you see today. Tumin and Want show us how powerful these tools have become. They show us how far we've come and what lies ahead—where skilled campaign teams can change the course of elections one voter at a time and by the millions. -- Joe Trippi, digital pioneer and Democratic campaign strategistTumin and Want provide a critically important recipe for how data can produce dramatically improved performance. Their principles apply in all sectors but offer particular promise to government showing how it can move from routines to precise interventions.. Precisely combines practical steps with a highly motivating narrative that for cities will produce more equity and public value. -- Stephen Goldsmith, Derek Bok Professor of the Practice of Urban Policy, Harvard Kennedy SchoolEvery aspect of our lives a) produces data and b) lives within an interconnected system of objects producing their data. As a football analyst I see this dynamic every single day, and while we've made a lot of progress - progress that Tumin and Want summarize in this book - the strides we've made have really only produced more vexing questions for the future of the sports. In this book, Tumin and Want provide an excellent overview of how far we've come and what the future holds with respect to working in systems of real-world data, systems that will only get complex in the future. -- Eric Eager, VP of Research and Development, SumerSportsIn Precisely, Tumin and Want explore how digital technology is being used to shape organizational performance, from guiding and controlling operations to influencing the social and cultural context where they must connect digitally with customers and stakeholders. The mind boggles at the opportunities they see and present in clear, lively prose. -- Mark H. Moore, Research Professor of Strategic Public Management, Harvard Kennedy SchoolIn many ways, mankind’s quest for increased precision has gone on for millennia. But modern innovations in precision systems of various kinds has fundamentally shifted this quest into another gear, with profound implications for the next generation of leaders. Tumin and Want take us on a whirlwind tour of all the ways in which precision systems, including those premised upon geospatial (or spatio-temporal) precision and accuracy, have transformed the way organizations function - changing all of our basic expectations about how we should experience the world around us, and how we might precisely shape it to meet our goals. This is a must read for those who do not want to be left behind by this revolution in precision.” -- Christopher Tucker, Chairman, American Geographical Society and founding Chief Strategic Officer, In-Q-TelI am a big fan of precision, so I really like Precisely. -- from the foreword by Thomas H. DavenportPrecisely is a useful, well-written primer on how to make the digital world work for today's leaders and professionals. A clear, concise text replete with practical illustrations based in practice. Recommended. * Choice Reviews *Recommended. * American Library Association (ALA) *Table of ContentsForeword, by Thomas H. Davenport1. Introduction: From Digitization to Precision2. Six Kinds of Precision Systems3. Design, Test, and Prove: Key Steps in Building a Precision System4. Getting Started with Data and Platforms5. The Precision Vanguard6. The Political Management of Precision7. Bootstrapping Precision8. Creating and Managing Teams of Precision9. Building the Precision Enterprise10. Red Zones of Precision11. Summing Up: Some Final Lessons for LeadersAcknowledgmentsChapter NotesBibliographyIndex

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Book SynopsisLeadership, second edition—a completely up-to-date anthology of key writings by well-known contributors—meets the need for a textbook that encompasses the major theories in the field of leadership.Trade Review"An excellent overview of classic issues and theories in leadership by some of the field's most respected scholars. The book is ideal for classroom use because it provides a nice blend of practitioner and scientific approaches to leadership." —Robert C. Liden, University of Illinois at Chicago"Vecchio's approach to leadership covers the entire range of classic and contemporary leadership theory and research. This book contains essential readings on influence, dysfunctional aspects of leadership and emerging issues that most other texts only gloss over.” —Terri A. Scandura, University of Miami“The second edition of this landmark work on leadership, edited by Vecchio, could have been subtitled 'From Good to Great,' as it is an improvement on his first edition (1997), which is considered a seminal work. More specifically, this six-part, 35-selection compilation includes classic scholarly and practitioner-focused articles; selections representing current thinking on the topic of leadership; and a number of original selections written by the editor and his colleagues. Faculty and graduate students, as well as practitioners in executive development programs, will find this an excellent resource on leadership and management development. Highly recommended.” —Choice“Thirty-five papers examine the major theories in the field of leadership. The current edition has been updated where appropriate, while maintaining classic materials. Papers focus on an introduction and overview of leadership; power and influence; dysfunctional aspects of leadership; models of leadership; alternative views of leadership; and emerging issues.” —Journal of Economic Literature“Now featuring eight new chapters, this expanded second edition of Leadership: Understanding The Dynamics Of Power And Influence In Organizations . . . is a completely up-to-date anthology of key writings on the subject of contemporary leadership in both its functional and dysfunctional aspects. . . . Leadership is a seminal body of work and especially recommended for both its standards of scholarship and its appropriateness for academic library reference collections and the supplemental reading lists of students aspiring to leadership positions in government, business, education, and community organizations." —Midwest Book Review“Vecchio compiles a mix of 35 scholarly and managerial writings that discuss major theories of leadership for undergraduate and graduate courses in leadership and management, or executive MBA courses. The writings are drawn from management and leadership journals and periodicals. Coverage is of the function of leaders, myths surrounding the concept, leadership tactics, problems that occur from abuse of power and influence, formal models, contemporary views, and the roles of societal and organizational cultures, including gender issues.” —Research Book News

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Book SynopsisSignificantly revised and updated, this second edition of Management for Engineers, Scientists and Technologists is vital reading for all students of any of these subjects hoping to make it in the real world.Table of ContentsAcknowledgements. Introduction to the second edition. Preface. PART I: BUSINESS BASICS. 1. Business basics. 2. The business environment. 3. Management styles: From Taylorism to McKinsey’s 7Ss. 4. Management of quality. 5. Materials management. 6. Managing design and new product development. 7. Organizations. 8. Managing to succeed. PART II: MANAGING ENGINEERING RESOURCES. 9. Human resource management – the individual. 10. Groups of people. 11. Communication. 12. Work study. 13. Costing and pricing. 14. Measuring financial performance. 15. Project investment decisions. 16. Maintenance management. 17. Project management. 18. Networks for projects. 19. Project management – managing construction procurement. 20. Inventory management. 21. Management of the supply system. 22. Marketing. 23. A case study in starting an SME. Appendix 1: A guide to writing a business plan. Appendix 2: Quality management tools. Appendix 3: Case study: Developing a network. Appendix 4: DCF tables. Index.

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Book SynopsisThis book gives an expert view of how the project management approach can be taken forward by the pharmaceutical industry over the next decade. The book integrates portfolio, program, and project management processes as fundamentals for effective and efficient drug product development.Table of ContentsPreface ix Acknowledgments xi About the Authors xiii Part One The Life Science Industry Context for Portfolio, Program, and Project Management 1. A Review of Project Management in Life Science Industry Sectors 3Thomas R. Dunson 2. The Impact of Organizational Size on Drug Project Management 21Eric Morfin 3. Drug Development in Biotechnology and How We Can Do It Better 33Susan Linna Part Two The Portfolio, Program, and Project Management Approaches and Processes 4. An Overview of the Organization and Processes of Portfolio, Program, and Project Management 53Pete Harpum 5. Portfolio Management in the Pharmaceutical Industry: Balancing Corporate Need with the Reality of Delivering Products to the Market 59John Bennett 6. Program Management in Drug Development 85Pauline Stewart-Long 7. Project Control 101Martin Powell 8. Managing Uncertainty in Drug Projects 135Pete Harpum and Thomas R. Dunson 9. Managing Drug Safety Risk 155Thomas R. Dunson and Eric Morfin 10. Developing Program Strategy 175Pete Harpum 11. Developing Products with “Added Value” 197Trevor J. Brown and Stephen Allport Part Three Integrating the Processes 12. Integrated Business Processes to Support Cross-Functional Drug Development 227Martin D. Hynes III 13. Integrated Drug Development: From Cradle to Grave and from Lab to Market 239Stephen Allport and Terry Cooke-Davies 14. The Development of P3M Capability in Drug Development Organizations 259John Arrowsmith, Patrick Grogan, and Bob Moore 15. Implementing Portfolio, Program, and Project Management Best Practices in Drug Development Organizations 287Pete Harpum, Ashley Jamieson, and Inge Fisher Bibliography 311 Index 313

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Book SynopsisPracticing Leadership Principles and Applications 4th Edition is unique and insightful in its perspectiveit examines traditional and contemporary approaches to leadership through a multidisciplinary, integrated, and international lens. Authors Arthur Shriberg and David Shriberg encourage students to develop their own leadership styles by building on their personal strengths and talents, while exploring the different approaches to leadership. With its commitment to ethical and cultural considerations, the Practicing Leadership 4th Edition delves different aspects and applications of leadership from managerial and psychological to military and virtual. It is through this breadth of study that students come to see, embrace, and harness their leadership potential.Table of ContentsChapter 1: Introducing Leadership and Beginning to Form Your Personal Leadership Model Chapter 2: Ethical Leadership Chapter 3: Leadership in a Global and Multicultural Society Chapter 4: Evolution of Western Leadership Chapter 5: Psychology I: Intelligence and Personality Chapter 6: Psychology II: Motivation and Communication Chapter 7: Management and Leadership Chapter 8: Power and Leadership from the Top Chapter 9: Teaming and Leadership Chapter 10: Philosophy and Leadership Chapter 11: Leadership 2.0 (Virtual Leadership) Chapter 12: Military Leadership Chapter 13: Leading for Environmental Sustainability Chapter 14: Practicing Leadership: It’s Your Turn

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Book SynopsisCorporate Management, Governance, and Ethics Best Practices is an essential reference offering best practices that lead to better management and, ultimately, to good corporate governance.Table of ContentsPreface. Chapter 1. Introduction. 1.1 Best Practices. 1.2 Benchmarking. 1.3 Performance Indicators and Measures. 1.4 Best Practices Management Capability Model. Chapter 2. Corporate Governance Best Practices. 2.1 Overview. 2.2 Roles and Responsibilities of the Board of Directors 2.3 Roles and Responsibilities of the Chief Executive Officer and Other Senior Executives. 2.4 Roles and Responsibilities of the Chief Governance Officer. 2.5 Roles and Responsibilities of External and Internal Auditors. 2.6 Roles and Responsibilities of the Audit Committee and Other Committees. 2.7 Roles and Responsibilities of the Chief Legal Officer. 2.8 Roles and Responsibilities of Gatekeepers. 2.9 Corporate Control Framework. 2.10 Fraud and Fraudulent Financial Reporting. 2.11 Corporate Risk Management. 2.12 Applicable Laws, Regulations, Standards, and Principles. Chapter 3. Corporate Ethics Best Practices. 3.1 Overview. 3.2 Roles and Responsibilities of the Chief Ethics Officer. 3.3 Ethical and Legal Principles. 3.4 Implementing an Ethics Strategy and Training Program. 3.5 Handling Shareholders, Investors, and Creditors. 3.6 Handling Stock Markets and Investment Analysts. 3.7 Handling Employees and Labor Unions. 3.8 Handling Regulators and Government Authorities. 3.9 Handling Suppliers, Vendors, Contractors, and Customers. 3.10 Handling Purchasing Agents, Buyers, or Commodity/Service Experts, and Marketing and Salespeople. 3.11 Handling Related Parties and Third Parties. 3.12 Handling Business Mergers and Acquisitions. 3.13 Addressing Corporate Social Responsibility and Accountability. 3.14 Applicable Laws, Regulations, Standards, and Principles. Chapter 4. General Management Best Practices. 4.1 Overview. 4.2 Roles and Responsibilities of General Managers and Senior Managers. 4.3 Strategic Management. 4.4 Keys to Managing People. 4.5 Organizational Culture. 4.6 Business Change Management. 4.7 Business Contract Management. 4.8 Applicable Laws, Regulations, Standards, and Principles. Chapter 5. Manufacturing and Service Management Best Practices. 5.1 Overview. 5.2 Roles and Responsibilities of Chief Operations Officer. 5.3 World-Class Manufacturing Management. 5.4 Product Design and Development. 5.5 Inventory and Logistics Management. 5.6 Supply Chain Management. 5.7 World-Class Service Management. 5.8 Service Design and Development. 5.9 Services Acquisition Management. 5.10 Applicable Laws, Regulations, Standards, and Principles. Chapter 6. Marketing and Sales Management Best Practices. 6.1 Overview. 6.2 Roles and Responsibilities of Chief Marketing Officer. 6.3 World-Class Marketing and Sales Management. 6.4 Product Marketing Best Practices. 6.5 Service Marketing Best Practices. 6.6 Sales Management Best Practices. 6.7 Applicable Laws, Regulations, Standards, and Principles. Chapter 7. Quality Management Best Practices. 7.1 Overview. 7.2 What is Total Quality Management? 7.3 Benefits of TQM Practices. 7.4 TQM Efforts to Improve Corporate Performance. 7.5 Important Features of TQM. 7.6 Role of Human Resource Management in Quality. 7.7 Product Quality Best Practices. 7.8 Service Quality Best Practices. 7.9 Quality Improvement, Problem-Solving, and Decision-Making Tools. 7.10 Applicable Laws, Regulations, Standards, and Principles. Chapter 8. Process Management Best Practices. 8.1 Overview. 8.2 Business Processes. 8.3 Business Process Reengineering. 8.4 Business Process Improvement. 8.5 Business Process Management Tools. 8.6 Applicable Standards and Principles. Chapter 9. Human Resources Management Best Practices. 9.1 Overview. 9.2 Roles and Responsibilities of Chief Human Resources Officer. 9.3 World-Class Human Resources Management. 9.4 Conducting a Self-Assessment of Human Capital Program. 9.5 Major Principles and Best Practices of Human Capital 9.6 Applicable Laws, Regulations, Standards, and Principles Chapter 10. Accounting, Treasury, and Finance Management Best Practices. 10.1 Overview. 10.2 Roles and Responsibilities of Controller, Treasurer, and Chief Financial Officer. 10.3 World-Class Finance Management. 10.4 Capital Budget. 10.5 Outsourcing Finance Operations. 10.6 Standards for Internal Control. 10.7 Applicable Laws, Regulations, Standards, and Principles. Chapter 11. Information Technology Management Best Practices. 11.1 Overview. 11.2 Roles and Responsibilities of Chief Information Officer. 11.3 World-Class IT Management. 11.4 IT Governance. 11.5 IT Change Management. 11.6 IT Utility Service and Value. 11.7 IT Performance Management. 11.8 IT Contract Management. 11.9 IT Investment Management. 11.10 System Development and Acquisition Methodology. 11.11 Information Security Management. 11.12 Computer Security Incidents. 11.13 Interconnecting Systems. 11.14 Computer Operations Management. 11.15 IT Contingency Planning. 11.16 Applicable Laws, Regulations, Standards, and Principles. Chapter 12. International Business Management Best Practices. 12.1 Overview. 12.2 Roles and Responsibilities of Chief Globalization Officer. 12.3 International Trade Management. 12.4 Intellectual Property Management. 12.5 International Licensing and Franchising Management. 12.6 International Risk Management. 12.7 Managing Offshore Business Activities. 12.8 Applicable Laws, Regulations, Standards, and Principles. Chapter 13. Project Management Best Practices. 13.1 Overview. 13.2 Project Integration Management. 13.3 Project Scope Management. 13.4 Project Time Management. 13.5 Project Cost Management. 13.6 Project Quality Management. 13.7 Project Human Resource Management. 13.8 Project Communications Management. 13.9 Project Risk Management. 13.10 Project Procurement Management. 13.11 Applicable Laws, Regulations, Standards, and Principles. Index.

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Book SynopsisThe Bullish Thinking Guide for Managers serves as an educational tool for proactively dealing with emotional distress that may affect advisors in the high-risk/high-reward world of finance. In it, Dr. Alden Cass and Dr. Brian Shawwith the help of Sydney LeBlancexplore strategies that will help you recognize potential job stressors, manage office conflicts, and implement appropriate solutions. It will also assist you in developing a specific set of skills that will allow you to deal with the unpredictability of this environment.Table of ContentsPreface. Acknowledgments. About the Authors. Introduction. Take Stock of Your Advisors Today. Is There any Doubt This Book Can Help You and Your Advisors? Bullish Thinking Strategies for Positive Change. Chapter 1. Stop the "Dance". Are You Turning a Blind Eye to Problems in Your Office? Unsung Heroes: Kicking or Kissing Butt? Finding Your "Inner Coach". Help Yourself First; Then You Can Help Others. Facing the Hard Issues on Your Desk. Chapter 2. Bullish Thinking™. How to Change Negative Behavior and Destructive Thoughts. Are You Listening to Their "Silent Cries" for Help? The Symptoms Emerge. A Wall Street Tragedy: The Descent of Dave. What are the Consequences of Dave’s Bearish Thinking? Chapter 3. Linking Emotions/Feelings, Behavior and Thinking. The Science Behind Bullish Thinking. The Science: Or, "How to Be A Mind Reader". Are You a Good Poker Player? Chapter 4. Getting to Know Yourself and Your Advisors. Introducing the O.C.E.A.N System of Personalities. Mirror, Mirror on the Wall. You've Got Personality! Personality Meets a Challenge: The O.C.E.A.N. System and the Big Five. The Four Management Leadership Styles. Pros and Cons of the Most Common Leadership Styles. Chapter 5. Advisor Mindset Categories. What is Driving Their Behavior? The Five Common Advisor Mindsets: Take Your Advisors on an OCEAN Cruise. The Soup: Get the Right People on the Bus. Are You Ready for Monday Morning? Case Study: Command and Control Manager vs. Contrarian Advisor. Case Study: Decision Maker Manager vs. Catalyst Advisor. Case Study: Igniter Manager vs. Perfectionist/Facts and Details Advisor. Reverse Engineering. Mindsets, Leadership Styles, and Bullish Thinking. Chapter 6. How to Talk to Each Type of Advisor. Top Do's and Don'ts. Establishing Clear Lines of Communication. Define the Problem or Situation. Ways to Get Your Advisor to “Open Up”. Get Out Your Crystal Ball: The Five Advisor Mindsets Under Stress, and How to Predict Their Reactions and Help Them. When Problem-Solving Doesn’t Work. I Have This Teenager I’d Like You to Meet. Chapter 7. Emotion Commotion. The Moods, Vulnerabilities, and Emotional States of Your Advisors. The Bottom Line: The Numbers. What's All the Commotion? Knowing How to Approach Emotion. Understand the Core Conflicts. Bullish Thinking Resolves Core Stressors, Negative Thoughts. How Bearish Thoughts Affect Performance. The Quiet Spirit-Killer. Using the H.A.R.D - E Technique with Your Advisors During a Sit-Down. Emotional Discipline: The Glue That Holds it all Together. Chapter 8. Therapy for Your Advisors. It's All in the Family. There's No Place Like Home? Our Findings. The Solution. What Happens at Home, Stays at Home? Significant Stressors in an Advisor’s Personal Life. Helping Your Advisors Work through Crises. How to Channel a Crisis into Productivity for Your Advisor. Chapter 9. How to Motivate Your Advisors. Help Them Capture More Assets and Produce at Higher Levels. Assertive or Demanding? Motivating for Higher Production Levels. There Is No Cookie-Cutter Approach. Confidence-Building Strategies for Your Advisors. Motivation: Get It Straight from the Horse's Mouth! Dealing with Sensitive Topics. Using Emotion as a Strategy to Encourage Struggling Advisors. Chapter 10. Harnessing Your Team of Advisors. Structuring, Profiling, and Managing. How to Help Your Advisors Structure Their Team. Using the O.C.E.A.N System to "Team" Profile Your Advisors. Case Study. How to Use Profiling Strategies to Solve Team Communication Problems. Combining Moods, Mindsets, and Skills, and Managing a Team in Crisis. "There Is a Major Crisis and I Need Help". Put Yourself in Harold's Shoes. Harold's Bullish Thinking Coaching Session: Help Is On the Way. Bullish Thinking Solutions. Chapter 11. The Psychology of the SuperStar. Managing Egos and Attitudes While Preserving the Bottom Line. Managing the Superstar Advisor. The Everyday Superstar. The Vulnerable Superstar. How to Distinguish Snakes from Peacocks? Narcissists And Psychopaths: The Danger Zone of Management. Managing the Everyday Superstar Advisor. Create the Environment. Right and Wrong Ways to Deal with Entitlement and Arrogance. A Coach's Perspective on High Achievers. The Good News. The Not-So-Good News. Shaping Your Top Advisors. Chapter 12. Think Like a Shrink: You are Not Alone. Fighting Stigma in the Workplace. What You Don't Know Could Hurt . . . Well . . . Everybody. Think Like a Shrink: Trained Observations. Which Drugs May Be Impacting Your Advisors? Job One: Keep Your Eyes and Ears Open. I Learned a Little Too Late. A Fatal Lesson. What to Do: The Next Steps. A Darker Side of the Business. The Room of Silence. Other Avenues of Help for You. Additional Support for Managers. Hope for the Future: Remember, You are Never Alone. The Last Word . . . the First Step. Appendix A. Dr. Alden Cass’ Landmark Research Study. Casualties of Wall Street: An Assessment of the Walking Wounded. Introduction. Method. Participants. Location. Instruments. Procedure. Results. Discussion. Appendix B. Bad Medicine for Wall Street. Alcohol Use and Other Substance Abuse Trends during War and other Catastrophic. Events. Abstract. Bad Medicine for Wall Street: Alcohol Use Trends During War. Method. Participants. Materials. Design and Procedure. Results.

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Book SynopsisManagement by Menu is an invaluable resource for its presentation of the menu as a central theme that influences all foodservice functions. Its unique perspective of tying the menu to overall management principles provides the future manager with the big picture of the operation of a restaurant.Table of ContentsPreface. Chapter 1. A Look back at the Service Industry. Chapter 2. Profile of the Modern Foodservice Industry. Chapter 3. Planning a Menu. Chapter 4. Considerations and Limits in Menu Planning. Chapter 5. Cost Controls in Menu Planning. Chapter 6. Menu Pricing. Chapter 7. Menu Mechanics. Chapter 8. Menu Analysis. Chapter 9. The Beverage Menu. Chapter 10. Producing the Menu. Chapter 11. Service and the Menu. Chapter 12. The Menu and the Financial Plan. Chapter 13. Ethical Leadership in Restaurant Management. Answer Key to Questions for Review.

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Book SynopsisHotel Management and Operations, Fifth Edition provides a practical, up-to-date, and comprehensive approach to how professionals across the industry manage different departments within their operation. From the front office to finance, from marketing to housekeeping, this resource offers advanced theory played out in practical problems.Table of ContentsChapter 1: Overview Chapter 2: Organization Chapter 3: General Managers: A View at the Top Chapter 4: Operations: Rooms Chapter 5: Operations: Housekeeping, Engineering and Security Chapter 6: Food and Beverage Division Chapter 7: Marketing and Associated Activities Chapter 8: Financial Control and Information Management Chapter 9: Human Resources Policy Management

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Book SynopsisMore than ever, leaders are expected to be the change agents of their organizations. Yet CEO turnover continues to rise and organizations continue to struggle in their efforts to confront the fearsome adaptive challenges of the global age. Epic Change is a path-breaking contribution to the study of leadership and organizational change. Based on a landmark study of 53 cases of large-scale organizational change in business, healthcare, government, education, and the non-profit sector, acclaimed thought leader and researcher, Dr. Timothy R. Clark unveils the Power Curve of Change framework and EPIC system for change management (Evaluate, Prepare, Implement, Consolidate) for leaders who are charged to lead high-stakes change initiatives in their organizations. Epic Change presents a strategic-level road map, along with tactical level tools, for the every-day needs of leaders who must respond to all types of adaptive challenge to remain competitive. It represents a comprehensiTrade Review"Timothy Clark notes that change should be welcomed, not feared. He offers practical tips in his book on how to avoid the risks associated with standing still." (AM New York, 2/18/2008) "Once in a while, a great book comes along that provides a unique, actionable and powerful viewpoint in business. EPIC Change is such a book. It extends the discussion for change management in new and insightful ways that we just haven't seen before." (CubeRules.com, 1/23/2008) "New books on leadership seem to appear almost daily and many of them have useful insights, but EPIC Change: How to Lead Change in the Global Age by Timothy Clark is one of the best I've read." (Leadership Turn.com, 1/4/2008) "Clark delves into 'more than 50 casts of large-scale change' and isolates 'six remarkably consistent patterns' of success…. Recommended as an urgent pick!" (The Hindu, 12/29/2007) "This mind-bending book will be a real asset to my daily work in change…and sits on a shelf I can reach easily for reference." (BrainBasedBusiness.com, 12/17/2007)Table of ContentsPART ONE: Overview 1 1 A More Dangerous Calling 3 2 The EPIC Methodology 25 PART TWO: Evaluate 49 3 Evaluate with Agility 51 PART THREE: Prepare 81 4 Prepare with Urgency 83 5 Prepare with Credibility 98 6 Prepare with a Coalition 122 7 Prepare with Vision 141 PART FOUR: Implement 169 8 Implement with Early Results 171 PART FIVE: Consolidate 197 9 Consolidate with Sustained Results 199 10 Conclusion 218 Research Appendix 223 Notes 229 About the Author 252 Index 253

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Book SynopsisUnderstand all the aspects of beginning and sustaining a therapeutic practice with The Therapist''s Starter Guide: Setting Up and Building Your Practice, Working with Clients, and Managing Professional Growth, a practical, hands-on guide to professional fulfillment and business success. If you're a new practitioner or seek to grow your practice, this book will provide you with the skills you need to succeed, thrive and grow professionally and personally. Equip yourself with the knowledge you need to transition to a new job or to begin your own practice.Trade Review"...is one of the most comprehensive books out there that I’ve seen on this subject. The guide offers a collection of tools and information for those new to private practice issues and is a valuable reference and reminder for veteran practitioners. I find it refreshing for a handbook to exist that combines coverage of professional growth, working with clients, and setting up a private practice in a single volume. All in all, this is a helpful resource for social workers in private practice, as well as educators and students interested in this area." (The New Social Worker, Winter 2009) "The Therapist’s Starter Guide meets a professional need for the postgraduate student interested in private practice... instructive and informative... pragmatic and filled with welcomed "how tos"... provide(s) an excellent detailed discussion along with helpful exercises" and "emulates the mentoring style often imbedded in productive supervision." (Research on Social Work Practice, September 2009) "The Therapist's Starter Guide is highly recommended for experienced clinicians who are ready to branch out and diversify their professional efforts. In addition, this book will prove useful to those who are thinking about a career in the helping professions and taking the long view of their own vocational trajectory." (Counseling Today, September 2009)Table of ContentsPreface. Acknowledgments. SECTION I SETTING UP AND BUILDING YOUR PRACTICE. 1 DEFINING YOUR PURPOSE. What Is the Purpose of Therapy? The Goals of Psychotherapy. Relationship-Oriented versus Evidence-Based Therapy. What Kind of Practitioner Are You? A Trip to the Therapist’s Couch . . . . Summing Up. Exercises. 2 ETHICAL ISSUES. Why Study Ethics? Ethical Codes. Practitioner Behavior. Practicing Outside Your Scope of Practice. Client Rights. Summing Up. Exercises. Resources. 3 LEGAL ISSUES. Confidentiality. Tarasoff v. Regents of the University of California. Duty to Warn. Duty to Report. Confidentiality and Working with a Minor. Record Keeping. Dealing with Licensing Boards. What Is Malpractice? The Difference between Supervision and Consultation. Receiving a Subpoena. Summing Up. Exercises. Resources. 4 THE IMPORTANCE OF DOCUMENTATION: USING CLIENT CHARTS TO KEEP CARE FOCUSED. Who Will See Your Charts? Before the Client Arrives: Getting Your Files Ready. Summing Up. Exercises. Resources. 5 ESTABLISHING YOUR PRACTICE. Creating a Professional Identity. Developing Specialties. What Will You Charge? Developing Peer Consultation. Generating Referrals. Working with Insurance Companies. Time Management. Your Physical Space. Trends on the Horizon. The Use of Technology. Summing Up. Exercises. Resources. SECTION II WORKING WITH CLIENTS. 6 THE THERAPEUTIC RELATIONSHIP. What Makes the Counseling Relationship Different? Establishing Rapport. Carl Rogers and the Therapeutic Relationship. John Norcross and the Division 29 Task Force. Summing Up. Exercises. 7 HOW WILL YOU INTERACT WITH THE CLIENT? Motivational Interviewing. Client Satisfaction. Creating a Sense of Hope. Eliciting the Client’s Concerns. Developing Collaboration with the Client. The Quest for Why: Insight versus Behavior Change. Setting Realistic Treatment Expectations. Summing Up. Exercises. Resources. 8 UNDERSTANDING THE CHANGE PROCESS. Prochaska’s Model of Change. The Processes of Change Model. Assessing Stages of Change and Matching Interventions. The Stages of Change Model. Understanding Clients’ Learning Styles. Locus of Control. Learned Helplessness and Learned Optimism. Secondary Gains. Unconscious Motivations. Mental Wellness—What Is It? Summing Up. Exercises. 9 BEGINNING TREATMENT. Determining What the Client Wants. Recognizing Pathology. Taking a Comprehensive History: The Structured Interview. Setting the Stage for Treatment: Accurate Diagnosis. Assessing Functional Impairments and Functional Goals. Case Conceptualization. Setting the Stage for Treatment: Focused Treatment Planning. Summing Up. Exercises. Resources. 10 THE MIDDLE PHASE OF TREATMENT. Frequency of Sessions. Modality. Setting Up Time Frames. Working with Client Strengths and Exceptions. Identifying Intervention Points. Client Behaviors That Interfere with Therapy. Practitioner Behaviors That Interfere with Therapy. The Two Sides of Catharsis. Transference and Countertransference. Reexamining Goals. What to Do When Therapy Isn’t Working. Iatrogenic Effects of Therapy. Working Toward Termination. Summing Up. Exercises. Resources. 11 ENDING TREATMENT. Helping Clients Live Life between Sessions. Positive Termination Strategies: How to Know When You Are Done. Setting Up a Relapse-Prevention Plan. The Importance of the Final Session. Incomplete Endings. Summing Up. Exercises. 12 WORKING WITH COMMON THEMES. Self-Esteem. Core Beliefs. Working with Resistance and Avoidance Behaviors. Forgiveness and Acceptance. The Role of Laughter and Humor. Summing Up. Exercises. 13 WORKING WITH CHALLENGING CASES: CHEMICAL DEPENDENCY AND PERSONALITY DISORDERS. Treating Clients with Active Chemical Dependency Problems. Axis II: Personality Disorders. Introduction to Dialectical Behavior Therapy. Summing Up. Exercises. 14 MANAGING ADVERSE EVENTS. Crisis Intervention. Hospitalization. Suicidal Ideation and Intent. Postsuicide Review. Summing Up. Exercises. Resources. 15 UNDERSTANDING MEDICATIONS AND THE ROLE OF MEDICAL CONDITIONS. Understanding Medications. Neurotransmitters. Types of Medications. Working Effectively with Prescribers. Medication Emergencies. Mind-Body Interactions. Summing Up. Exercises. Resources. SECTION III MANAGING PROFESSIONAL GROWTH. 16 PROFESSIONAL GROWTH THROUGH PERSONAL MANAGEMENT. Creating a Professional Identity. Mentorship. Dealing with Burnout and Vicarious Trauma. Developing Core Characteristics. Clients’ Influence on Your Development. Finding Your Niche: Generalist or Specialist? Summing Up. Exercises. Resources. References. Subject Index. Author Index.

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Book SynopsisThe Bar and Beverage Book explains how to manage the beverage option of a restaurant, bar, hotel, country club-any place that serves beverages to customers.Table of ContentsPreface vii Acknowledgements xiii Chapter 1 The Beverage Industry, Yesterday and Today 1 Chapter 2 Responsible Alcohol Service 31 Chapter 3 Creating and Maintaining A Bar Business 73 Chapter 4 Bar Equipment 123 Chapter 5 The Beverages: Spirits 171 Chapter 6 Wine Appreciation 229 Chapter 7 Wine Sales and Service 275 Chapter 8 Beer 309 Chapter 9 Sanitation and Bar Setup 357 Chapter 10 Mixology, Part One 399 Chapter 11 Mixology, Part Two 433 Chapter 12 Employee Management 471 Chapter 13 Purchasing, Receiving, Storage, and Inventory 521 Chapter 14 Planning For Profit 563 Chapter 15 Managing Your Bar Business 619 Chapter 16 Regulations 651 Glossary 681 Index 711

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Book SynopsisIn The Credible Company, communication expert Roger D?Aprix provides a logical and tested strategy to inform skeptical employees in a time of turbulent change. With information being the lifeblood of today?s intellectual-capital assembly line, D?Aprix explains, the internal communication task has taken on an unprecedented importance. Drawing on his experience as a corporate communication executive and consultant, the author offers a practical prescription for effective communication: INFORMS (as in a communication strategy that informs). Based on the principles of Information, Needs on the Job, Face-to-Face Communication, Openness, Research, Marketplace, and Strategy, INFORMS provides a winning formula for those with the insight and motivation to work for greater credibility within companies and other institutional organizations. Throughout the book, D?Aprix provides numerous illustrative examples from his rich consulting experience as lessons in what to do and what not to do inTrade Review"Roger D'Aprix offers a practical prescription for effective internal communication in a time of turbulent change." (Personalfuhrung, December 2008)Table of ContentsPreface: Why This Book is Important. Prologue: From Entitlement to Capital Asset. 1. A Morality Tale. 2. Information. 3. Needs on the Job. 4. Face-to-Face. 5. Openness. 6. Research. 7. Marketplace. 8. Strategy. Epilogue: A Profession at a Crossroads. Notes. Acknowledgments. The Author. Index.

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Book SynopsisAn intimate look at the founding father of the modern leadership movement Warren Bennis is an acclaimed American scholar, successful organizational consultant and author, and an expert in the field of leadership. His much awaited memoir is filled with insights about the successes and failures from his long and storied life and career. Bennis'' life and career have traversed eight decades of first-hand experience with tumultuous episodes of recent history-from Jewish child in a gentile town in the 30''s, a young army recruit in the Battle of the Bulge to a college student in the one of the first progressive precursors to the civil rights movement to a patient undergoing daily psychoanalysis for five years, and later a university provost during the Vietnam protests. Reveals the triumphs and struggles of the man who is considered the pioneer in the contemporary field of leadership studies Bennis is the author of 27 books including the bestseller On Becoming a Trade Review"As a wonderfully honest reporter, Warren does not hesitate to discuss his disappointments and his mistakes, personal as well as professional. Yet this book has an excitement, an energy, a joie de vivre that is inspiring. As an essentialist, I suspect that Warren was born with an ebullient temperament. And yet at the same time, I must acknowledge that Warren is at the happiest point in his life right now, because the roles that he assumed in the last twenty years-- master teacher, mentor, writer, pundit, and, yes, guru--are the ones into which he has grown. And they have made him what he is, just as surely as he excelled in them because of who he is." (Howard Gardner, The Washington Post, August 11, 2010)Table of ContentsPRELUDE IX 1 The Crucible of War 1 2 Launch 23 3 Rites of Passage 51 4 Great Groups 83 5 Fighting the Bull 111 6 Going State 135 7 A Year at Sea 153 8 Coming Home 173 9 The Crucible of Age 199 ACKNOWLEDGMENTS 215 ABOUT THE AUTHORS 221 INDEX 223

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Book SynopsisPublished in 1991, the first edition of Forecasting and Management of Technology was one of the leading handful of books to deal with the topic of forecasting of technology and technology management as this discipline was emerging.The new, revised edition of this book will build on this knowledge in the context of business organizations that now place a greater emphasis on technology to stay on the cutting edge of development.The scope of this edition has broadened to include management of technology content that is relevant to now to executives in organizations while updating and strengthening the technology forecasting and analysis content that the first edition is reputed for. Updated by the original author team, plus new author Scott Cunningham, the book takes into account what the authors see as the innovations to technology management in the last 17 years: the Internet; the greater focus on group decision-making including process management and mechanism Table of ContentsAcknowledgments xv 1 Introduction 1 1.1 About This Book 1 1.2 Technology and Society 2 1.2.1 Social Change 3 1.2.2 Technological Change 4 1.3 Management and the Future 6 1.3.1 Management and Innovation Processes 7 1.3.2 The Role of Technology Forecasting 9 1.3.3 The Importance of Technology Forecasting 10 1.3.4 The Role of Social Forecasting 12 1.4 Conclusions 13 References 13 2 Technology Forecasting 15 2.1 What Is Technology Forecasting? 15 2.1.1 Models of Technology Growth and Diffusion 17 2.1.2 Technology Forecasting in Context 18 2.1.3 What Makes a Forecast Good? 20 2.1.4 Common Errors in Forecasting Technology 21 2.2 Methodological Foundations 23 2.2.1 The Technology Delivery System 24 2.2.2 Inquiring Systems 28 2.3 Technology Forecasting Methods 31 2.3.1 Overview of the Most Frequently Used Forecasting Methods 33 2.3.2 Method Selection 37 2.4 Conclusion 37 References 38 3 Managing the Forecasting Project 40 3.1 Information Needs of the Forecasting Project 40 3.1.1 The Technology Manager’s Needs 42 3.1.2 The Forecast Manager’s Needs 43 3.1.3 Information about Team Members 44 3.2 Planning the Technology Forecast 46 3.3 Team Organization, Management, and Communications 47 3.3.1 Organizing and Managing the Technology Forecast 50 3.3.2 Communications 54 3.3.3 Summary Conclusions about Project Management and Organization 55 3.4 Success: The Right Information at the Right Time 56 3.5 Project Scheduling 57 3.5.1 Program Evaluation and Review Technique (PERT) 58 3.5.2 Gantt Chart 60 3.5.3 Project Accountability Chart (PAC) 60 3.5.4 Project Scheduling Software 61 3.6 Conclusions 62 References 62 4 Exploring 65 4.1 Establishing the Context—the TDS 65 4.1.1 Societal and Institutional Contexts 66 4.1.2 Technology Context 67 4.1.3 Stakeholders 68 4.1.4 Understanding the TDS 69 4.1.5 An Example TDS Model 70 4.2 Monitoring 72 4.2.1 Why Monitor? 74 4.2.2 Who Should Monitor? 75 4.2.3 Monitoring Strategy 76 4.2.4 Monitoring Focused on Management of Technology Issues 79 4.2.5 Monitoring Focused on the Stage of the Technology Development 81 4.3 The Stimulation of Creativity 81 4.3.1 Five Elements of Creativity 81 4.3.2 Group Creativity 92 4.4 Conclusion 95 References 95 5 Gathering and Using Information 98 5.1 Expert Opinion 99 5.1.1 Selecting Experts 99 5.1.2 Selecting Expert Opinion Techniques 100 5.2 Gathering Information on the Internet 105 5.2.1 Science and Technology on the Internet 106 5.2.2 Society and Culture on the Internet 109 5.3 Structuring the Search 113 5.4 Preparing Search Results 116 5.5 Using Search Results 117 5.6 Developing Science, Technology, and Social Indicators 119 5.6.1 Science and Technology Indicators 119 5.6.2 Social Indicators 122 5.7 Communicating Search Results 122 5.8 Conclusions 123 References 124 6 Analyzing Phase 129 6.1 Perspective on Data and Methods 129 6.1.1 Overview and Caveats 130 6.1.2 Internet Time Series Data and Trends 132 6.1.3 Analytical Modeling 133 6.2 Linear Regression and Extensions 134 6.3 Growth Models 138 6.3.1 The Models 138 6.3.2 Dealing with the Data 143 6.3.3 Regression and Growth Modeling: What Can Go Wrong? 144 6.4 Simulation 145 6.4.1 Quantitative Cross-Impact Analysis 146 6.4.2 Qualitative Cross-Impact Analysis 152 6.5 Monte Carlo Simulation 153 6.5.1 Generating and Displaying Random Values 153 6.5.2 Sampling Multiple Random Variables 154 6.5.3 RFID Application in a Hospital Decision 156 6.6 System Dynamics 158 6.6.1 The System Dynamics Modeling Cycle 159 6.6.2 A Technology Forecasting Example: The Cable-to-the-Curb Model 162 6.7 Gaming 164 6.7.1 Decision Trees 165 6.7.2 Bayesian Estimation 166 6.7.3 Value of Information 167 6.7.4 Real Options Analysis 169 6.8 Software Suggestions 170 6.8.1 Software for Regression 170 6.8.2 Simulation Analysis Software 170 6.8.3 Software for Analysis of Decisions 170 6.8.4 Real Options Super Lattice Software 170 6.8.5 Software Sites 171 References 171 7 Focusing Phase: Using Scenario Analysis 174 7.1 Uncertainty 175 7.1.1 Uncertainty Frameworks 175 7.1.2 Source and Nature of Uncertainty 176 7.1.3 Uncertainty and the Adaptive Paradigm 177 7.1.4 Techniques for Addressing Uncertainty 177 7.2 Scenarios 178 7.2.1 Steps in Creating Scenarios 178 7.2.2 Types of Scenarios 182 7.3 Examples and Applications 184 7.3.1 Scenarios for Renewable Energy Planning 184 7.3.2 Pervasive Computing Scenarios 185 7.3.3 Scenarios for Social Change 186 7.4 Scenarios: Extensions and Advanced Techniques 187 7.4.1 Scenarios in Multimethodology Forecasts 187 7.4.2 Extensions of Scenario Analysis 189 7.5 Conclusions 191 References 192 8 Economic and Market Analysis 194 8.1 The Context 194 8.1.1 Markets and Innovation 197 8.1.2 Technology and Institutions 199 8.2 Forecasting the Market 203 8.2.1 The Consumer/Customer Marketplace 204 8.2.2 Qualitative Techniques for Appraising Market Potential 206 8.2.3 A Quantitative Approach—Adoption and Substitution: S-Curve Models 207 8.3 Forecasting the Economic Context 208 8.3.1 Macroeconomic Forecasting 209 8.3.2 Input-Output Analysis 210 8.3.3 General Equilibrium Models 214 8.3.4 Hedonic Technometrics 215 8.4 Forecasting in an Institutional Context 216 8.4.1 Institutional Arrangements and the Market 216 8.4.2 Game Theory 218 8.4.3 Agent-Based Models 219 8.5 Conclusion 219 References 220 9 Impact Assessment 223 9.1 Impact Assessment in Technology Forecasting 223 9.2 Impacts on Technology and Impacts of Technology 224 9.3 A Comprehensive Approach to Impact Assessment 225 9.4 Impact Identification 226 9.4.1 Scanning Techniques 226 9.4.2 Tracing Techniques 227 9.4.3 Narrowing the Impact Set and Estimating Effects 229 9.4.4 A Final Word 229 9.5 Impact Analysis 230 9.5.1 Analyzing Impacts on and Impacts of the Technology 230 9.5.2 Analyzing Technological Impacts 232 9.5.3 Analyzing Economic Impacts 234 9.5.4 Analyzing Environmental Impacts 234 9.5.5 Analyzing Social Impacts 238 9.5.6 Analyzing Institutional Impacts 239 9.5.7 Analyzing Political Impacts 240 9.5.8 Analyzing Legal and Regulatory Impacts 241 9.5.9 Analyzing Behavioral, Cultural, and Values Impacts 242 9.5.10 Analyzing Health-Related Impacts 243 9.6 Impact Evaluation 244 9.7 Conclusion 245 References 245 10 Cost-Benefit and Risk Analysis 248 10.1 Opportunity Costs and Choices 248 10.2 Cost-Benefit Analysis 249 10.2.1 Cost-Benefit Analysis within the Organization 249 10.2.2 Societal Stake and the Organizational Response 253 10.2.3 Cost-Benefit Analysis Methods 260 10.2.4 Economic Value Added 263 10.2.5 Earned Value Management 264 10.2.6 The Balanced Scorecard 265 10.3 Accounting for Risk and Uncertainty 265 10.3.1 Accounting for Risk within Organizations 265 10.3.2 Accounting for Risk—the Social Dimension 269 10.4 Concluding the Focusing Phase 273 References 274 11 Implementing the Technology 277 11.1 Forecasting Continues 277 11.2 Implementation Issues 278 11.3 Strategic Planning for Technology Implementation 278 11.4 Selecting from among Alternative Implementations of the Technology 279 11.4.1 Measurement 282 11.4.2 Interpretive Structural Modeling 284 11.4.3 Analytic Hierarchy Process 285 11.4.4 Wrap-Up 286 11.5 Technology Roadmapping 286 11.6 Summary and Concluding Observations 287 References 287 12 Managing the Present from the Future 289 12.1 The Overall Approach 289 12.2 Selecting Methods and Techniques 290 12.2.1 Using the TDS and the Major Families of Techniques 290 12.2.2 The 80–20 Rule 291 12.3 Alternative Perspectives 291 12.4 Learning from Past Forecasts and Assessments 293 12.5 Visions 295 12.6 A Final Word 295 References 296 Appendix A Case Study on Forecasting Dye-Sensitized Solar Cells 297 A.1 Framing the Case Study 297 A.1.1 Characterizing the Technology 298 A.1.2 Dye-Sensitized Solar Cells 299 A.2 Methods 299 A.2.1 Engaging Experts and Multipath Mapping 299 A.2.2 Developing the TDS 300 A.2.3 Tech Mining (Chapter 5) and Science Overlay Mapping 304 A.2.4 Trend Analyses 310 A.2.5 Cross-charting and Social Network Analyses 311 A.3 The Rest of the Story 313 A.3.1 Market Forecasts 314 A.3.2 Scenarios 315 A.3.3 Technology Assessment 315 A.3.4 Further Analyses and Communicating Results 316 References 316 Index 319

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