Management and management techniques Books

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a huge range and FREE tracked UK delivery on ALL orders.

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Book SynopsisThis comprehensive text provides an engaging examination of the entire process of performance management. It balances concepts with practical skill-based exercises, and gives readers both an understanding of performance management and the ability to manage performance. An online Instructor's Manual is available to adopters, and free PPTs are available through the author's website.

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Book SynopsisAgile Practice Guide has been developed as a resource to understand, evaluate, and use agile and hybrid agile approaches. This practice guide provides guidance on when, where, and how to apply agile approaches and provides practical tools for practitioners and organizations wanting to increase agility. This practice guide is aligned with other PMI standards, including A Guide to the Project Management Body of Knowledge (PMBOK Guide) sixth edition, and was devel-oped as the result of collaboration between the Project Man-agement Institute and the Agile Alliance.

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Book SynopsisCan we manage without managers? Brought to life through the true stories of the real people who work there, Made Without Managers shares one companys eye-opening experiences of a different way of working. Concerned that the constraints of conventional line-management structures might stand in the way of exceptional innovation and unrivalled customer service, the team at Mayden decided to break free from traditional approaches to people hierarchies and take a liberating, exciting and sometimes rocky journey into the extraordinary instead. What they created was a successful, dynamic, future-focused company that no longer relies on an outdated blueprint of traditional hierarchical management to get things done. What they learned can benefit any business thats looking for more forward-thinking ways of working ways that have the potential to unlock remarkable levels of empowerment, creativity, collaboration and productivity. This authentic and compelling account provides an unprecedented opportunity to go behind closed doors and discover the truth about the realities of working in and running a self-managing organisation, directly from the people that have lived and worked through it themselves. Learn about the pitfalls as well as the possibilities, experience the struggles alongside the successes and shine a light on what it really takes to achieve, prosper, survive and thrive in a business thats made without managers.Trade Review“Add Mayden to your list of companies to emulate. This is the remarkable tale of how a multimillion-pound company developed a culture of self-organisation treating everyone like a leader.” - L. David Marquet, bestselling author of Turn the Ship Around!“Making work more fun is our mission and this is exactly what the people at Mayden are doing. Together they are creating an innovative and fulfilling workplace that everyone can enjoy. Bravo!” - Joost Minnaar, co-founder of Corporate Rebels."You will be inspired! Mayden is one of the few companies in the UK that works without managers. How can that work? Find out in this book." - Henry Stewart, chief happiness officer, Happy"Mayden’s story showcases the importance of empowerment and community in organisational success, and is a must-read for cynics of contemporary organisational life." Professor Stephen Brammer, dean of Bath School of Management"I love it! Unpretentious and comprehensive, moving and funny, this is a precious resource for other businesses on a similar path." - Lisa Gill, Tuff Leadership Training, Leadermorphosis podcast host"What Team Mayden has in abundance is a strong connection to their purpose and an equally important empathy with each other - two essential ingredients for today’s ever-changing world." - Paul Goddard, agile coach and certified scrum trainer, Agilify

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Book SynopsisIn this book, the authors draw on both their own research and that of others ad their point of departure for describing the role and practice of the trusted communications advisor and combine it with extensive practical experience. Consequently, the book is relevant for professional communications advisors as well as students and teachers engaged in strategic organisational communication, management communication and the role and practice of the comunications advisor.

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Book SynopsisTap Dancing to Work compiles six decades of writing on legendary investor Warren Buffett, from Carol Loomis, the reporter who knows him best.Warren Buffett built Berkshire Hathaway into something remarkable - and Fortune had a front-row seatWhen Fortune writer Carole Loomis first mentioned a little-known Omaha hedge fund manager in a 1966 article, she didn''t dream that Warren Buffett would become the world''s greatest investor. Nor did she imagine that she and Buffett would be close friends.As Buffett''s fortune and reputation grew, Loomis used her unique insight into his thinking to chronicle his work, writing scores of stories that tracked his many accomplishments - and his occasional mistakes.Now Loomis has collected and updated the best Buffett articles from Fortune, including cover stories and pieces by Buffett himself. Readers will gain fresh insights into Buffett''s investment strategies and his thinking on management, philanthropy, public policy, and even parenting.Scores of Buffett books have been written, but none can claim this combination of trust, deep understanding of Buffett''s world, and a long-term perspective.''The clearest picture of life according to the world''s fourth-richest man'' Evening Standard''Stuffed with nuggets and insights - a Christmas fruitcake for the investor'' Financial TimesTrade ReviewThe clearest picture of life according to the world's fourth-richest man. * Evening Standard *Stuffed with nuggets and insights - a Christmas fruitcake for the investor. * Financial Times *

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Book SynopsisJo Owen has worked with over 100 organisations around the world in most major industries. He is the founder of eight charities which have a collective turnover of 100 million annually including Teach First which is now the largest graduate recruiter in the UK. He built a business in Japan without speaking Japanese; he created HBOS business banking; he was a partner at Accenture and started his career at P&G. He also has spent eight years working with tribes across the world to discover how they survive and succeed, and what businesses can learn from them. He has written 15 books on leadership and management including the best-selling How to Lead, How to Manage and Tribal Business School and is in demand as a speaker at conferences. He was awarded the OBE by the Queen for starting Teach First.Trade Review“In this book, Jo Owen provides not only a thorough understanding of what make a “global” organization effective, but also ideas and reflections on how to go about it, in a way that is neither simplistic nor dogmatic. Great read.” Bertrand Lavayssiere, Ares and Co. Strategy Consultancy “A perk of my job is that I get paid to read and review books. Nothing thrills me more than to know that one of my favourite management authors, Mr Jo Owen, has another book published. I enjoy reading his perspectives on the various aspects of management as he provides insights that can be easily digested by anybody yet has the necessary depth to help you with the skills needed in management. His latest offering showcases research that he has extensively carried out and provides astute insights that will benefit any executive from any level of management, be it middle or senior management. Quickly bookmark this for your “to-read list” as it is a useful, insightful read.” Sadie Jane Nunis, Singapore Institute of Management, Publications Manager “Jo Owen has done it again – spotted a big gap in the literature and filled it elegantly and effectively with this splendidly readable, comprehensive, practical, and evidence-based treatment of a topic that is really challenging to our globalizing business world. Packed with great examples and quotes Owen leads the reader through the toughest and most interesting challenges in cross-cultural management: leadership, team dynamics, business context and systems, cultural intelligence and conflict resolution. This should be the first item for global managers to put in their hand luggage.” Nigel Nicholson, Professor, London Business School, author of “The ‘I’ of Leadership: Strategies for seeing being and doing” (Jossey-Bass, 2013) "Original and practical book on a vital topic which no one has looked at in depth before; simple and clear to read; lots of real world case examples; escapes the normal orthodoxy where globalisation means spreading western practice." Alberto Forchielli. Managing Partner, Mandarin Capital Partners.Table of Contents1 Introduction 2 Summary: what is special about global teams Part One: Leading the Team 3 The global leadership challenge: new skills, new mindset Part Two: Teams without Borders 4 Trust: the glue that binds the team 5 Communications: shrinking distance Part Three: Creating the Firm Wide Context for Success 6 Goals: shared goals or clear goals? 7 Systems and processes: the building blocks of success 8 People and skills: global talent, global mindset 9 Culture: building cultural intelligence 10 Structure: co-ordination and conflict Part Four: Rising to the Global Challenge 11 Conclusions Acknowledgements Glossary References Index

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Book SynopsisShortlisted for the Business Book Awards 2018 ''Leadership'' is in danger of becoming a tired phrase in the world of management - it may sound cerebral and important, but more often comes across as static and trite. Which might explain why so many ''leaders'' feel like imposters; they may have a vision or masterplan, but the reality is daily messiness, acute uncertainty and fragile loyalty from team members. Often, they have been parachuted in to transform a complex situation, or promoted in unexpected circumstances. Are there more effective ways in which people can learn the art of being a great leader?Being an effective leader is about the daily grind, and it is a far from glamorous existence, but it can be hugely rewarding if leaders are realistic about the choices they face. In many trades and professions, mastery of the subject can take a lifetime; leadership is no different. An apprenticeship approach can breathe life into the development oTrade ReviewInspirational, practical and fascinating, this book will help you no matter what your age or achievements. I couldn’t put it down. -- Joanna Lumley * OBE *I stumbled into leadership by accident rather than design. My learning was all "on the job" with many mistakes and a few successes. How much easier my job would have been if there had been books like this around to help me navigate my journey. -- John Barton * Chairman, Easyjet and Next *This is a different kind of leadership book. It encourages and inspires. It shows us that we all need to continue to learn and develop our leadership skills, however high or low we may be. And it reminds us that it's a journey of one step at a time, with a lot of work on the way. It's a must-read. -- Chris Smith * Baron Smith of Finsbury, Master of Pembroke College Cambridge *At a time when leadership is scarce, Eve Poole offers some practical insights for all on what it takes to become a true leader. Indeed an acquired skill. -- Paul Polman * CEO, Unilever *Leaders should be readers and Eve Poole’s Leadersmithing is a must-read for anyone that wants to improve their ability to lead. Whether you run a business, a small team, or aspire to lead in the future, Leadersmithing will help you become the leader you want to be, with strong practical insight, humour and honesty. -- Jayne-Anne Gadhia * Chief Executive, Virgin Money *I found the book fascinating. Whether you are looking for leadership advice when tackling a new challenge, or merely developing your personal leadership skills, Eve's deck of cards will provide the inspiration. -- Major General Paul Nanson * Commandant, The Royal Military Academy Sandhurst and Director Leadership for the British Army *This is a leadership book from the frontline, written from a deep base of academic understanding but grounded in the daily practice of the leadership art. I will be buying it for all my Board and recommending it very often. -- Stephen Bampfylde * Chairman, Saxton Bampfylde *Eve Poole gives us an engaging and fresh take on leadership development. The book frames the practice as a guild unto itself, whose masters are rewarded with the most challenging and rewarding work. Practice, simulation and muscle memory are offered as fundamentals in how leaders can be modelled and honed. Poole’s eye-opening metaphors and commonsense templates provide a welcome divergence from a canon that is too often stilted with jargon and buzzwords. Imminently accessible, Leadersmithing invites all – at any stage of development – to use its insights and exercise on a path to leadership excellence. -- Dr Randall P White * author of "Breaking The Glass Ceiling" and "The Future of Leadership" *Table of ContentsIntroduction PART 1 - THEORY Chapter 1: What do leaders need to be able to do? Chapter 2: How do leaders really learn? Chapter 3: Character Chapter 4: Leadersmithing PART 2: PRACTICE Chapter 5: Crafty Essentials Chapter 6: Diamonds Chapter 7: Clubs Chapter 8: Spades Chapter 9: Hearts Conclusion

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Book SynopsisThe future of business will be all about \"business as unusual.\" The rising wave of new technology in particular will mean companies and individuals will experience change at a rate and scale that will surprise many. In this book, a leading futurist and consultant provides a unique perspective for understanding and managing such change. Hyttffors draws from the idea of yogic philosophy and the concept of mind mastery to help managers address the future of rapid change. He weaves together cutting edge technology with ancient Indian philosophy to increase business leaders' understanding of how everything is becoming interconnected, and how current problems on a macro level and disruptive technologies (as solutions) will change the world. Moreover, he argues that successful management of change can be achieved by managers through a deeper understanding of human emotions.

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Book SynopsisOften downplayed in the excitement of starting up a new business venture is one of the most important decisions entrepreneurs will face: should they go it alone, or bring in cofounders, hires, and investors to help build the business? More than just financial rewards are at stake. Friendships and relationships can suffer. Bad decisions at the incepTrade ReviewWinner of the 2014 Entrepreneurship Practice Award, Entrepreneurship Division of the Academy of Management Winner of the 2013 Silver Medal Book Award in Entrepreneurship, Axiom Business Finalist for the 2013 George R. Terry Book Award, Academy of Management "[A] seminal work... Sure to be required reading in business school curricula, this illuminating and captivating read will also appeal to aspiring entrepreneurs or founders who want to make better decisions in existing ventures."--Publishers Weekly "[A] first-aid manual to help resuscitate ailing start-ups."--Jessica Bruder, journalist, author, and adjunct professor at Columbia University's Graduate School of Journalism, You're the Boss blog, New York Times "Wasserman illustrates his findings with real world examples that translate into immediately applicable advice. But rather than creating a prescriptive list of commandments that would be impossible to follow, he adopts a more holistic approach. Encouraging entrepreneurs to study how others have handled similar challenges in the past, his insights highlight the common ground found in seemingly unique situations."--ForeWord "Harvard Business School professor Noam Wasserman is one of the writers and teachers who best captures the high stakes decisions that entrepreneurs face every day."--Scott Kirsner, Boston Globe "There are plenty of books, lots with stories, anecdotes, and suggestions, but none that are particularly systematic about going through all of the issues. Noam's book is the first I've read--and he totally nails it."--Brad Feld, Feld Thoughts "[T]he definitive book on the topic... If you are a founder or thinking about becoming one, you should read this book."--Dharmesh Shah, OnStartups.com "This is a serious book for a serious endeavor: creating a company from scratch that can be a world-beater and life-changer... Wasserman's book is a towering guide to making these decisions thoughtfully and purposefully. Every founder should read it--and take the time to digest its rich data and lessons."--Jeff Bussgang, Seeing Both Sides blog "Wasserman's book is on track to take as lofty a position in the entrepreneurial literature as HBS's Clayton Christensen's The Innovator's Dilemma did in the field of technological change."--Peter Cohan, Forbes "Highly recommended for those who plan to embark or are already living the entrepreneurial lifestyle, it can serve as a guide to very tough situations for founders to evaluate the best possible way out."--Bernard Leong, SGEntrepreneurs "Ten years of extensive research combined with winning case studies make this a trustworthy source not only for the potential startup owner but also for the classroom."--Library Journal "[A] must-read for anyone thinking of creating a startup, who is currently involved with one or who is an investor/advisor in the startup ecosystem."--Dilip James, Business Standard (India) "This book, upon release, becomes the single-most indispensible guide for founders of startups. Comingling research, straight talk, and a human voice--so often lacking in books with an academic bent--Dilemmas totally rocks as a business school required read and a founder's gripping, absolute must-read. Turning the last page, anyone with an entrepreneurial femur in their body will be fully armed with a battery of knowledge that can make or break a passionate first or even fifteenth venture. Do not start a startup without this book."--Ted Sturtz, New York Journal of Books "[S]obering... Professor Wasserman provides a great deal of data and stories about high-potential technology and life-sciences startups. His book offers much more information than most entrepreneurs can handle at once, but it is probably essential for them to know."--Harvey Schachter, Globe & Mail "Wasserman presents a series of entrepreneurship vignettes and case studies, drawn from a massive 10,000-founder survey he created. Due to the size of this business start-up survey, several of the stories, including accounts from founders of Blogger, Sittercity, and SmarTix, should prove fresh to readers. Much of the advice in the book governs key decisions founders have to make and factors that can cause decisions to turn out well or badly... [T]his work includes valuable, unique content."--Choice "[A] uniquely valuable resource for any entrepreneur."--Terrence Murray, Financialist "The Founder's Dilemmas can't prevent entrepreneurs from repeating the mistakes of their predecessors; we all know how well human beings learn from history. But it's a worthwhile, prudent read for anyone considering or engaging in entrepreneurship. In pointing out the patterns, the common quandaries and routes, The Founder's Dilemmas can eliminate one headache along the path of business-building."--Tamara Micner, LSE Politics and Policy blog "The guru on this subject is Noam Wasserman, who wrote an insightful book called The Founder's Dilemmas."--Luke Johnson, BusinessDayTable of ContentsList of Illustrations vii Part I: Introduction and Pre-founding 1 Chapter One: Introduction 3 Chapter Two: Career Dilemmas 27 Part II: Founding Team Dilemmas 69 Chapter Three: The Solo-versus-Team Dilemma 73 Chapter Four: Relationship Dilemmas: Flocking Together and Playing with Fire 89 Chapter Five: Role Dilemmas: Positions and Decision Making 117 Chapter Six: Reward Dilemmas: Equity Splits and Cash Compensation 145 Chapter Seven: The Three RsSystem: Alignment and Equilibrium 186 Part III: Beyond the Founding Team: Hires and Investors 205 Chapter Eight: Hiring Dilemmas: The Right Hires at the Right Time 209 Chapter Nine: Investor Dilemmas: Adding Value, Adding Risks 249 Chapter Ten: Failure, Success, and Founder-CEO Succession 297 Part IV: Conclusion 329 Chapter Eleven: Wealth-versus-Control Dilemmas 331 Acknowledgments 387 Appendix A: Quantitative Data 391 Appendix B: Summary of Startups and People 403 Notes 425 Bibliography 451 Index 467

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Book SynopsisThis book offers the first introduction to the concepts, theories, and applications of pricing and revenue optimization. From the initial success of "yield management" in the commercial airline industry down to more recent successes of markdown management and dynamic pricing, the application of mathematical analysis to optimize pricing has become increasingly important across many different industries. But, since pricing and revenue optimization has involved the use of sophisticated mathematical techniques, the topic has remained largely inaccessible to students and the typical manager. With methods proven in the MBA courses taught by the author at Columbia and Stanford Business Schools, this book presents the basic concepts of pricing and revenue optimization in a form accessible to MBA students, MS students, and advanced undergraduates. In addition, managers will find the practical approach to the issue of pricing and revenue optimization invaluable. With updates to every chapter, this second edition covers topics such as estimation of price-response functions and machine-learning-based price optimization. New discussions of applications of dynamic pricing and revenue management by companies such as Amazon, Uber, and Disney, and in industries such as sports, theater, and electric power, are also included. In addition, the book provides current coverage of important applications such as revenue management, markdown management, customized pricing, and the behavioral economics of pricing.Trade Review"This book is a must-read for students and practitioners of pricing modeling, offering a clear guide on where and how to apply which pricing model framework. With the updates made to the 2nd edition, its comprehensiveness in covering the pricing modeling topic is second to none!" -- Wei Ke * Managing Partner at Simon-Kucher & Partners *"Benefiting from Bob's rich industry experience and superb writing skills, this book exposes the reader to a host of real-world applications that blend modelling, optimization, and machine learning in a gentle and accessible way. Describing new developments in e-commerce, ride sharing and reinforced learning, this is a must-read book for students and professionals in the field." -- Guillermo Gallego, Crown Worldwide Professor of Engineering * Hong Kong University of Science and Technology *"Bob Phillips is one of the world's experts on quantitative pricing. This unique book translates state-of-the-art academic research into practical managerial lessons. Covering a wide range of industries that go from revenue management classics such as hotels and airlines all the way to modern e-commerce and ride-sharing platforms, this book is a must have for every pricing manager." -- Gabriel Weintraub * Stanford Graduate School of Business *Table of ContentsContents and Abstracts1Background chapter abstractThis chapter describes the historical background of pricing and revenue optimization including the factors that have driven the growth of analytical approaches to pricing, such as the success of revenue management in the airlines, advances in information technology, the rise of e-commerce, and the success of machine learning. Pricing decisions have become exponentially more complex and dynamic to the extent that it is no longer possible to manage prices effectively using spreadsheets. The use of automated techniques to set and update prices dynamically has led to profitability improvements of 10% or more in many different industries. 2Introduction to Pricing and Revenue Optimization chapter abstractThis chapter introduces the basic concepts behind pricing and revenue optimization. It discusses common pricing challenges such as lack of consistent management, discipline, and analysis. I describe three purist approaches to pricing—cost-plus, market-based and value-based and explain the shortcomings of each. I define pricing and revenue optimization as a process for managing and updating pricing decisions across an organization in a way that most effectively meets corporate goals using mathematical analysis. I introduce the pricing and revenue optimization cube as a convenient way to think about pricing decisions across the organization and describe the steps in an effective pricing and revenue optimization process. I describe a closed-loop process for setting, evaluating and updating prices. Finally, I discuss the role of mathematical analysis and optimization in the pricing process and contrast explicit optimization with data-driven approaches. 3Models of Demand chapter abstractThis chapter introduces the price-response function, which describes how demand for a product changes as a function of price. The price-response function is a key component in pricing and revenue optimization. I show how the price-response function can be derived from the distribution of willingness to pay among potential customers and describe the properties that a proper price-response function should possess. I describe the most common measures of price sensitivity such as slope, elasticity, and hazard rate and extend these measures to the case in which a seller is offering multiple products that may compete with each other. I introduce the most common price-response functions including the linear, constant-elasticity, logit, and probit functions and describe their properties, as well as when they can be best used. 4Estimating Price Response chapter abstractI show how a price-response function can be estimated from historical data about prices and demand. Ways in which historical data can be obtained include price tests, A/B tests, natural experiments, and regression discontinuity design. I show how regression can be used to estimate the parameters of different price-response functions including linear, exponential, and constant elasticity. I introduce measures of fit including root-mean-square error, mean absolute percentage error, and weighted mean absolute percentage error. I show how the availability of potential demand data can significantly improve estimation, and I introduce methods for estimating a price-response function when potential demand data are available. The estimation process is discussed, as well as challenges to estimation including collinearity and endogeneity and how they can be addressed. . 5Optimization chapter abstractIn this chapter I show how to calculate an optimal price. The first step is to determine an objective function to be maximized. Typically we assume that contribution is to be maximized, but in some cases, revenue may be an element in the objective function. I discuss how to calculate contribution. Given contribution and a price-response function, the optimal price must satisfy a set of conditions, such as marginal cost equaling marginal revenue and elasticity equaling inverse unit margin. I discuss the implications of these conditions for real-world prices and show how explicit optimization can be used to calculate an optimal price. I discuss how to address the case of multiple objective functions, when a seller might be interested in maximizing both profit and market share. Finally, I introduce a data-driven approach to finding an optimal price that does not require a price-response function. 6Price Differentiation chapter abstractPrice differentiation is the practice of charging different prices to different customers for the same good or slightly different versions of the same good. In this chapter, I describe various techniques for using price differentiation to improve profitability including group pricing, channel pricing, regional pricing, and couponing. Some of the most effective tactics for price differentiation are inferior goods, superior goods, product lines, product versioning, and time-based differentiation. I show how to calculate optimal differentiated prices in the presence of arbitrage and cannibalization and discuss the implications of price differentiation for consumer welfare. One common approach to price differentiation is nonlinear pricing, in which purchasing multiple products together can be cheaper than purchasing them independently. I present models for two of the most common nonlinear pricing approaches: volume discounts and bundling. 7Pricing with Constrained Supply chapter abstractSupply and capacity constraints are commonplace across many industries and can have a strong effect on optimal prices. I start by discussing the nature of supply constraints and the situations in which they occur. I then discuss how a seller can determine the optimal price to charge when faced with a supply constraint, and I introduce the important concept of opportunity cost. I extend the calculation of optimal prices to the case when a supplier has a segmented market and faces supply constraints. This leads to the tactic of variable pricing, which is used when a supplier has multiple units of constrained capacity and can change prices in order to balance supply and demand. I discuss examples of variable pricing from industries including ride-sharing, concerts, and sporting events. 8Revenue Management chapter abstractRevenue management is a profit-maximizing tactic used by sellers with a fixed stock of perishable capacity. This chapter relates the history of revenue management and shows how revenue management is an application of price differentiation. I introduce revenue management tactics—the ways in which companies can manage their capacity to maximize return. The airlines and other travel-related industries were pioneers in revenue management. I show how computerized reservation systems and global distribution systems play major roles in the way that revenue management has been implemented in these industries. I discuss the role of ancillary revenue and incremental costs and how they influence revenue management in different industries. I describe how the effectiveness of a revenue management program can be measured and discuss the current status and future prospects of revenue management in different industries. 9Capacity Allocation chapter abstractCapacity allocation is the problem of determining how many seats (or hotel rooms or rental cars) to allow low-fare customers to book when there is the possibility of future high-fare demand. I first analyze the two-class case in some detail. I then consider the multiclass problem, with an emphasis on the widely used expected marginal seat revenue (EMSR) heuristics. Next I discuss the dynamic multiclass problem. I then relax the independence assumption and discuss how booking limits can be set when demand in a fare class can depend on which other classes are currently open. I introduce a data-driven approach that does not depend on estimating parameters of a demand distribution. Finally, I discuss how the performance of a capacity allocation program can be measured and evaluated. 10Network Management chapter abstractNetwork management is the problem of determining how to manage resource availability in the case when products can require multiple resources. Examples include hub-and-spoke airline networks as well as multiday hotel and rental car products. I introduce the network management problem, describe different types of networks, and discuss the industries in which network management is important. I show why the network management problem is complex and why a simple and intuitive greedy heuristic does not work well. I then present various approaches to the network management problem including linear programming, virtual nesting, and bid pricing. Finally, I discuss the issues involved in implementing network management. 11Overbooking chapter abstractOverbooking occurs whenever a seller with constrained supply sells more units than he has available to hedge against the possibility of no-shows or cancellations. The chapter begins with a short history of overbooking. I then characterize industries in which overbooking is used and introduce four different approaches to overbooking: a deterministic heuristic, risk-based policies, service-level policies, and hybrid policies. I show how booking limits can be determined under each policy in the case of a single price and an uncertain level of no-shows. I then present a data-driven approach to overbooking and discuss dynamic overbooking in the face of cancellations and multiple fare classes. Finally, I present extensions to the basic problem and discuss some alternatives to overbooking for managing cancellations and no-shows. 12Markdown Management chapter abstractThe goal of markdown management is to determine the timing and magnitude of price reductions that maximize revenue from a fixed stock of inventory. In this chapter I start by giving some background and show how, for certain goods and services, markdowns segment the market and provide a simple method by which retailers can profit from intertemporal price differentiation. I outline the markdown management process that retailers follow and some of the business issues that can constrain them. I formulate the markdown problem as a constrained optimization problem and outline the most common approaches to finding the optimal prices including explicit optimization and exhaustive search, or enumeration. I discuss the implications of strategic customers—those who anticipate future prices—on markdown policies. Finally, I discuss the use of markdown management systems and the experiences of companies using markdown optimization. 13Customized Pricing chapter abstractCustomized pricing refers to the situation in which customers approach sellers with their desired product and the seller responds with a bid. In customized pricing, the seller can usually determine an individualized price for each customer and has access to information about failed bids as well as successful ones. I formulate the customized-pricing decision as an optimization problem and show how that problem can be solved to maximize the expected contribution margin from each bid. A key element in the customized-pricing problem is the bid-response function, which specifies the seller's expectation on how each customer will respond to his bid price. I show how bid-response functions can be estimated for different customers seeking to purchase different products. I then show how the customized-pricing model can deal with objectives other than maximizing expected contribution. 14Behavioral Economics and Pricing chapter abstractClassical approaches to pricing optimization assume that consumers are rational in that they choose among available alternatives in a way that maximizes the utility of the product purchased minus the price. However, both common experience and research show that this is not the case—customers are influenced by seemingly irrelevant factors such as how the price is presented and what prices are offered to other customers. In this chapter I describe the implications of customer irrationality for pricing in three categories: violations of the law of demand, price presentation and framing, and fairness. I discuss how these categories should be taken into consideration in pricing. Examples are drawn from Amazon, Coca-Cola, First National Bank of Chicago, and cruise lines, among other industries.

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Book SynopsisDigital transformation is much more than building a digital infrastructure to gather and process data. It is about understanding how digital technologies enable the creation of innovative services and products. It is about identifying new competitive positions and business models and thinking critically about how to both create and capture value. Strategy in the Digital Age directly engages these concerns and provides a comprehensive roadmap for planning a successful digital strategy and executing a digital transformation in organizations. Covering major topics such as big tech, data analytics, artificial intelligence, blockchain, cryptocurrency, autonomy, cybersecurity, data privacy, and antitrust, strategy expert Michael Lenox outlines a set of novel, original frameworks to help those undertaking digital transformation at their organization devise their strategy. Readers will also come away with a greater understanding of how to navigate the human dimension of digital transformation and tackle the numerous social and policy challenges raised by digital technology. With insights from major companies such as Spotify, Facebook, and Uber, Lenox delivers a compelling volume that offers both a foundational understanding of this dynamic environment and an action plan for those seeking a path to digital strategy implementation for their organization.Trade Review"Michael Lenox captures the complexities and opportunities coming from digital transformation. This book offers a practical guide to CEOs with real examples and radical simplicity."—Pablo Ciano, CEO, DHL eCommerce Solutions"A timely reminder of the importance of strategy in the world of digital disruption. This book is chock-full with valuable tools that will help not only in crafting a strategy, but also in thinking through the organizational challenges to implement it."—Nicolaj Siggelkow, David M. Knott Professor, Vice Dean MBA Program, The Wharton School"This book brilliantly marries an articulation of the idiosyncrasies of the digital setting, with bespoke advice for those who compete in such a setting. A must-read for anyone in pursuit of actionable insights anchored in academic research."—Gary Dushnitsky, Associate Professor of Strategy and Entrepreneurship, London Business School"Strategy in the Digital Age provides a powerful introduction to digital transformation through a strategic lens. It is a short book that focuses on the important decisions critical for success without getting bogged down in the specific (and always changing) details. Know who you are, decide who you want to become, hire great people, and decisively move forward in a manner consistent with your values. I recommend this book to leaders seeking to better understand either strategy or how technology is impacting all industries (or both)."—Russell McGuire, ClearPurpose"Lenox delivers a compelling volume that offers both a foundational understanding of this dynamic environment and an action plan for those seeking a path to digital strategy implementation for their organization."—Steve Brock, Stevo's Novel Ideas"Lenox's clear, concise text offers a great introduction to the world of digital tools and their management. Recommended."—S. A. Schulman, CHOICETable of Contents1. Rise of the Digital Age 2. Platforms in the Digital Age 3. Competing in the Digital Age 4. Appropriating in the Digital Age 5. Leading in the Digital Age 6. Policy in the Digital Age 7. Transforming in the Digital Age

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Book SynopsisEngineering Culture is an award-winning ethnography of the engineering division of a large American high-tech corporation. Now, this influential book-which has been translated into Japanese, Italian, and Hebrew-has been revised to bring it up to date. In Engineering Culture, Gideon Kunda offers a critical analysis of an American company's well-known and widely emulated \u0022corporate culture.\u0022 Kunda uses detailed descriptions of everyday interactions and rituals in which the culture is brought to life, excerpts from in-depth interviews and a wide variety of corporate texts to vividly portray managerial attempts to design and impose the culture and the ways in which it is experienced by members of the organization. The company's management, Kunda reveals, uses a variety of methods to promulgate what it claims is a non-authoritarian, informal, and flexible work environment that enhances and rewards individual commitment, initiative, and creativity while promoting personal growth. The author demonstrates, however, that these pervasive efforts mask an elaborate and subtle form of normative control in which the members' minds and hearts become the target of corporate influence. Kunda carefully dissects the impact this form of control has on employees' work behavior and on their sense of self. In the conclusion written especially for this edition, Kunda reviews the company's fortunes in the years that followed publication of the first edition, reevaluates the arguments in the book, and explores the relevance of corporate culture and its management today.Trade Review"Overall, this is one of the finest ethnographies of an organization culture I have read."-Administrative Science Quarterly "This book remains the classic attempt to come to terms with the reality of work in the new economy, as it emerges to replace the alienation of mass production. Kunda recognizes, even celebrates, the autonomy and engagement of work which has grown up around IT. But he also identifies the ways management quite deliberately limits and controls that autonomy and exploits engagement. And he underscores the price which the new work place exacts from the workers excluded from the realm of autonomy, from those who become overcommitted to it, and from those who, often inadvertently, overstep its boundaries."-Michael Joseph Piore, David W. Skinner Professor of Political Economy, Massachusetts Institute of TechnologyTable of ContentsAcknowledgments to the revised edition Acknowledgments Preface to the Revised Edition Chapter One: Culture and Organization Chapter Two: The Setting Chapter Three: Ideology: Tech Culture Codified Chapter Four: Presentational Rituals: Talking Ideology Chapter Five: Self and Organization: In the Shadow of the Golden Bull Chapter Six: Conclusion Chapter Seven: Epilogue Appendix: Methods -- A Confessional of Sorts Notes References Index

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Book SynopsisTraditional organizations struggle with market changes. Agile Management uses small teams and customer feedback to adapt quickly. "The Age of Agile" shows how this approach can make companies more innovative and globally competitive.

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Book SynopsisA year's worth of management wisdom, all in one place.We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review to keep you up to date on the most cutting-edge, influential thinking driving business today. With authors from Francesca Gino to Adam Grant and company examples from Pfizer to Microsoft, this volume brings the most current and important management conversations right to your fingertips.This book will inspire you to: Adopt the best practices for creating a truly flexible workplace Refocus your strategy to prioritize the few initiatives with the greatest potential impact Navigate the challenges of role transitions--and learn how those in changing roles can get up to speed faster Implement diversity training that will help employees overcome bias and commit to improvement Overcome roadblocks during the innovation process so rapid experimentation will pay off Lead with a commitment to sustainability This collection of articles includes "The Future of Flexibility at Work," by Ellen Ernst Kossek, Patricia Gettings, and Kaumudi Misra; "Eliminate Strategic Overload," by Felix Oberholzer-Gee; "Drive Innovation with Better Decision-Making," by Linda A. Hill, Emily Tedards, and Taran Swan; "Unconscious Bias Training that Works," by Francesca Gino and Katherine Coffman; "Why You Aren't Getting More from Your Marketing AI," by Eva Ascarza, Michael Ross, and Bruce G.S. Hardie; "Net Promoter 3.0," by Fred Reichheld, Darci Darnell, and Maureen Burns; "How Chinese Retailers are Reinventing the Customer Journey," by Mark J. Greeven, Katherine Xin, and George S. Yip; "The Circular Business Model," by Atalay Atasu, Céline Dumas, and Luk N. Van Wassenhove; "How to Succeed Quickly in a New Role," by Rob Cross, Greg Pryor, and David Sylvester; "Accounting for Climate Change," by Robert S. Kaplan and Karthik Ramanna; and "Persuading the Unpersuadable," by Adam Grant.HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever‐changing business environment.

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Book SynopsisJust because arts organisations are non-profits doesn’t mean they shouldn’t make money; it means the money they make goes back to fund the mission - whether that’s music, visual arts, theatre, dance, or one of many other mediums that enrich our lives. In the US alone, the arts are a $763 billion sector whose 100,000 organisations serve almost every community in the nation. There’s no reason arts organisations should struggle to make ends meet. And now, with arts-tested strategies from Aubrey Bergauer, they won’t. Running your arts organisation like a business is your path forward to: Grow audiences and keep them coming back again - Make our organizations more inclusive - Get younger attendees in the seats and on the donor rolls - Generate millions more dollars in revenue - Continue to create the art we love-without the stress of figuring out how to afford it - The for-profit world knows how to achieve success across customer engagement, the user experience, company culture, the subscription economy, technology and media, new revenue streams, and brand relevance. Run it Like a Business provides a powerful, proven framework to help all arts organisations revitalise their economic engines and ultimately serve the art and its patrons.

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Book SynopsisText in Arabic. In this long-running business best-seller, Michael Gerber dispels the myths surrounding starting your own business and shows how commonplace assumptions can get in the way of running a business. He walks you through the steps in the life of a business from entrepreneurial infancy, through adolescent growing pains, to the mature entrepreneurial perspective, the guiding light of all businesses that succeed. He then shows how to apply the lessons of franchising to any business whether or not it is a franchise. Finally, Gerber draws the vital, often overlooked distinction between working on your business and working in your business. After you have read Khurafat Riyadat Al-Aamal, you will truly be able to grow your business in a predictable and productive way.Trade Review[written by] the World's #1 Small Business Guru Inc. Magazine Gerber powerful insights have given thousands of entrepreneurs new control over their businesses... Success Magazine Gerber loves to exhort people to develop powerful visions for their companies Fortune

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Book Synopsis  Mandy Flint is CEO of Excellence in Leadership, a global transformational change organisation. Her clients include: MasterCard, American Express, Virgin Atlantic & more. Elisabet Vinberg Hearn is CEO of Think Solutions UK Ltd, a leadership consultancy specializing in employee engagement & profitable corporate cultures. Her clients include: MasterCard, H&M, IKEA & more.Table of Contents Introduction Acknowledgements Chapter 1: How do you build trust? Chapter 2: How do you overcome conflicts or tensions? Chapter 3: How do you encourage everyone to share relevant information with each other? Chapter 4: How do you create engagement? Chapter 5: How do you create transparency and openness? Chapter 6: How do you encourage long-term thinking? Chapter 7: How do you create a team that delivers and is well perceived? Chapter 8: How do you get a team to manage change effectively? Chapter 9: How do you get a team working together, all for one and one for all? Chapter 10: How do you get everyone going in the same direction? Straight Talking Summary Your Team Tool kit on how to run a team workshop Additional resources References About the Authors

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Book SynopsisA leader's singular job is to get results. But even with all the leadership training programs and "expert" advice available, effective leadership still eludes many people and organizations. One reason, says Daniel Goleman, is that such experts offer advice based on inference, experience, and instinct, not on quantitative data. Now, drawing on research of more than 3,000 executives, Goleman explores which precise leadership behaviors yield positive results. He outlines six distinct leadership styles, each one springing from different components of emotional intelligence. Each style has a distinct effect on the working atmosphere of a company, division, or team, and, in turn, on its financial performance. Coercive leaders demand immediate compliance. Authoritative leaders mobilize people toward a vision. Affiliative leaders create emotional bonds and harmony. Democratic leaders build consensus through participation. Pacesetting leaders expect excellence and self-direction. And coaching leaders develop people for the future. The research indicates that leaders who get the best results don't rely on just one leadership style; they use most of the styles in any given week. Goleman details the types of business situations each style is best suited for, and he explains how leaders who lack one or more of these styles can expand their repertories. He maintains that with practice leaders can switch among leadership styles to produce powerful results, thus turning the art of leadership into a science. The Harvard Business Review Classics series offers you the opportunity to make seminal Harvard Business Review articles a part of your permanent management library. Each highly readable volume contains a groundbreaking idea that continues to shape best practices and inspire countless managers around the world and will have a direct impact on you today and for years to come.

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Book SynopsisWhether you want to break into this burgeoning industry, or you simply need to plan an event and don t know where to start, there s something for all would-be event planners in Event Management For Dummies.Table of ContentsIntroduction 1 Part I: Getting Started 5 Chapter 1: Why Put on An Event? 7 Chapter 2: Knowing Your Audience 17 Chapter 3: Deciding on the Type of Event To Put On 27 Chapter 4: Managing Your Team to Manage Your Event 53 Chapter 5: Budget Planning and Management 75 Part II: Planning Your Event’s Look and Feel 101 Chapter 6: Crafting the Message 103 Chapter 7: Designing the Experience 115 Chapter 8: Making Sure People Know about Your Event 141 Part III: When, Where and Who: The Devil’s in the Detail 161 Chapter 9: Timings, Timings, Timings 163 Chapter 10: Deciding Where to Hold Your Event 185 Chapter 11: Who Does What: Front and Back of House 213 Part IV: Considering Potential Problems 225 Chapter 12: Keeping Healthy, Safe and Secure 227 Chapter 13: Fail to Prepare, Prepare to Fail! Contingency Planning 253 Part V: On the Day and Beyond 265 Chapter 14: Measuring the Success of Your Event 267 Chapter 15: Building on the Event 281 Part VI: The Part of Tens 287 Chapter 16: Ten Types of Suppliers You Need in Your Address Book 289 Chapter 17: Ten Online Resources For Event Planners 293 Chapter 18: Ten Things to Have in Your Event Kit during the Build and Show Day 297 Chapter 19: About Ten Tips for Building a Career in Event Management 301 Index 305

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Book SynopsisWAKE UP AND SMELL THE SUCCESS!You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time.The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the "partners"-and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to Reach out to entire communities Listen to individual workers and consumers Seize growth opportunities in evTable of ContentsPrinciple 1: Make It Your OwnPrinciple 2: Everything Matters Principle 3: Surprise and Delight Principle 4: Embrace Resistance Principle 5: Leave Your Mark

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Book SynopsisLearn in a week, what the experts learn in a lifetime.Table of Contents : Sunday: The nature of people management : Monday: The functions of a people manager : Tuesday: People management styles : Wednesday: People management in context : Thursday: Motivating people : Friday: Developing people : Saturday: Success factors for people management

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Book SynopsisAbout our authors Stephen P. Robbins received his PhD from the University of Arizona. He previously worked for the Shell Oil Company and Reynolds Metals Company and has taught at the University of Nebraska at Omaha, Concordia University in Montreal, the University of Baltimore, Southern Illinois University at Edwardsville, and San Diego State University. He is currently professor emeritus in management at San Diego State. A full bio is available at stephenprobbins.com. Dr. Robbins's research interests have focused on conflict, power, and politics in organizations, behavioral decision making, and the development of effective interpersonal skills. His articles on these and other topics have appeared in such journals as Business Horizons, the California Management Review, Business and Economic Perspectives, International Management, Management Review, Canadian Personnel and Industrial Relations, and The Journal of Management Education. Dr. Robbins is the world's best-selling textbook author in the areas of management and organizational behavior. His books have sold more than 12 million copies and have been translated into 20 languages. His books are currently used at more than 1,500 US colleges and universities, as well as hundreds of schools throughout Canada, Latin America, Australia, New Zealand, Asia, Europe and the Arab World. Dr. Robbins also participates in masters' track competition. Since turning 50 in 1993, he's won 23 national sprint championships and 14 world sprint titles. He was inducted into the US Masters Track & Field Hall of Fame in 2005. Mary Coulter received her PhD from the University of Arkansas. She held different jobs including high school teacher, legal assistant, and city government program planner before completing her graduate work. She has taught at Drury University, the University of Arkansas, Trinity University, and Missouri State University. She is currently professor emeritus of management at Missouri State University. In addition to Management, Dr. Coulter has published other books with Pearson including Fundamentals of Management (with Stephen P. Robbins), Strategic Management in Action, and Entrepreneurship in Action. When she's not busy writing, Dr. Coulter enjoys puttering around in her flower gardens, trying new recipes, reading all different types of books, and enjoying many different activities with husband Ron, daughter Sarah and her husband, James, and son-in-law Matt, and most especially with her 2 grandkids, Brooklynn and Blake, who are the delights of her life! Lori K. Long received her PhD from the Kent State University. As the Burton D. Morgan Endowed Chair in Entrepreneurship at Baldwin Wallace University, Dr. Long works across her campus to promote entrepreneurial thinking in all disciplines and teaches courses in management and entrepreneurship. Long's research interests include developing entrepreneurs, online learning, organizational culture and effective work/life management strategies. Her work has been published in Higher Education Skills and Work-based Learning, The Journal of Human Resources Education, The Journal of Workplace Learning, The International Journal of E-learning, Equal Opportunities International and The Journal of Management Development, as well as several other journals, books and conference proceedings. Dr. Long also consults with businesses on people management, developing organizational culture, and building innovation eco-systems. When not working or writing, Dr. Long can be found enjoying the outdoors and traveling with her husband David.

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Book SynopsisDELIVER THE PRESENTATION OF YOUR LIFE--AND LAUNCH YOUR CAREERA nonprofit dedicated to ideas worth spreading, TED challenges the world's most fascinating thinkers and doers to give "the speech of their lives" in 18 minutes or less. The more than 14,000 talks on TED.com have been viewedover 1 billion times and include those by such luminaries as Tony Robbins, Dan Pink, and Sheryl Sandberg.Now you can learn how to give a TED-style talk to achieve your personal and business goals.How to Deliver a TED Talk provides more than 100 invaluable tips--everything from opening with an explicit statement of audience benefits to framing your idea as an action-outcome response to a question worth asking. Whetheryou're presenting to an audience of 1 or 1,000, this book is an indispensable resource for any public speaker."Not just for TED talks, it's a great book for any presentation you have to make. If you want to deeply engage and impress your audience, thisTable of ContentsForeword by Richard St. John vAcknowledgments ixIntroduction Confessions of a TED Talk Addict 1Part IContentChapter 1 Choosing an Idea Worth Spreading 11Chapter 2 Organizing Your Talk 29Chapter 3 Telling Your Story 47Chapter 4 Crafting Your Catchphrase 75Chapter 5 Opening Your Talk 81Chapter 6 Transitioning Between Parts of Your Talk 95Chapter 7 Concluding Your Talk 103Part IIDeliveryChapter 8 Projecting Emotion 113Chapter 9 Enhancing Your Language 121Chapter 10 Adding Humor 131Chapter 11 Mastering Your Verbal Delivery 139Chapter 12 Managing Your Nonverbal Delivery 147Chapter 13 Moving Around the Stage 153Part IIIDesignChapter 14 Creating Inspiring Slides 161Chapter 15 Using Video Effectively 167Chapter 16 Using Props 171Chapter 17 Using a Lectern 175Chapter 18 Dressing for Success on Stage 181Part IVThe Journey to theStage and BeyondChapter 19 Getting Selected to Give a TED Talk 187Chapter 20 Preparing Without Fear 193Chapter 21 Being Introduced Effectively 197Chapter 22 Helping Your TED Video Go Viral 203Chapter 23 Stop Reading and Start Speaking 205Afterword by Simon Sinek 207Notes 213Index 221

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Book SynopsisCompanies across all industries are engaging in digital transformation to harness the power of advanced information technologies. Building on interviews and diverse case studies, this book provides an in-depth look at how data and algorithms are reshaping management practices, organizational structures, corporate culture, and work roles. Henri Schildt develops a broad framework for understanding digitalization not as a technological change but as a new normative mind-set, here called ''the data imperative''. It describes the new managerial ideals that compel companies to pursue digital omniscience and omnipotence-abilities to represent and understand the world through real-time data flow and to control customer experiences, physical equipment, and workers with software. The efforts to complement and replace human expertise with data and smart algorithms are associated with shifts in strategic priorities, adoption of powerful modular architectures, new organizational structures, and theTable of Contents1: Digital Transformation 2: The Data Imperative 3: Strategic Priorities in the Digital Era 4: Complexity and Modularity 5: Organizing Data-Driven Companies 6: Artificial Intelligence and Human Expertise 7: Algorithmic Management of Humans 8: The Promises and Pitfalls of the Data Imperative

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Book SynopsisIn Great Minds In Management Ken G. Smith and Michael A. Hitt have brought together some of the most influential and original thinkers in management. Their contributions to this volume not only outline their landmark contributions to management theory, but also reflect on the process of theory development, presenting their own personal accounts of the gestation of these theories.The result is not only an ambitious and original panorama of the key ideas in management theory presented by their originators, but also a unique collection of reflections on the process of theory development, an area which to date little has been written about by those who have actually had experience of building theory.In their concluding chapter, Ken G. Smith and Michael A. Hitt draw together some common themes about the development of management theory over the last half a century, and suggest some of the conclusions to be drawn about how theory comes into being.Contributors: Chris Argyris, Albert Bandura, Trade ReviewReview from previous edition The contributors to this volume are truly "great minds in management"... this volume should be read by all aspiring scholars and is well worth inclusion in management doctoral seminars. * Academy of Management Review *...what the book delivers is two-fold. First it provides the reader with a vista of the current management landscape featuring some of the prominent theories that have evolved in the field. Secondly it provides insights into the process of theory development through original accounts by theory developers. On both scores the book is valuable...I would recommend the book to anyone who is interested in theory building, especially to those who are keen to probe how it is accomplished in an interdisciplinary, applied field such as management. * M@n@gement *Table of ContentsINTRODUCTION ; 1. The Process of Developing Mangement Theory ; PART I: INDIVIDUALS AND THEIR ENVIRONMENT ; 2. The Evolution of Social Cognitive Theory ; 3. Image Theory ; 4. The Road to Fairness and Beyond ; 5. Proactive Individualism ; 6. Upper Echelons Theory: Origins, Twists and Turns, and Lessons Learned ; 7. Goal Setting Theory: Theory Building by Induction ; 8. How Job Characteristics Theory Happened ; 9. Do Employee Attitudes Towards Organizations Matter? The Study of Employee Commitment to Organizations ; 10. Developing Psychological Contract Theory ; 11. The Escalation of Commitment: Steps Toward an Organizational Theory ; 12. On the Origins of Expectancy Theory ; PART II: BEHAVIOR OF ORGANIZATIONS ; 13. Double-Loop Learning in Organizations: A Theory of Action Perspective ; 14. Where Does Inequality Come From? The Personal and Intellectual Roots of Resource-Based Theory ; 15. Organizational Effectiveness: Its Demise and Re-Emergence Through Positive Organizational Scholarship ; 16. Managerial and Organizational Cognition: Islands of Coherence ; 17. Develping Theory About the Development of Theory ; 18. Managing Organizational Knowledge: Theoretical and Methodological Foundations ; 19. The Experience of Theorizing: Sensemaking as Topic and Resource ; PART III: ENVIRONMENTAL CONTINGENCIES AND ORGANIZATIONS ; 20. The Development of Stakeholder Theory: An Idiosyncratic Approach ; 21. Developing Resouce Dependence Theory: How Theory is Affected by its Environment ; 22. Institutional Theroy: Contributing to a Theoretical Research Program ; 23. Transaction Cost Economics: The Process of Theory Development ; 24. Developing Evolutionary Theory for Economics and Management ; 25. An Evolutionary Approach to Institutions and Social Construction: Process and Structure ; CONCLUSION ; 26. Learning How to Develop Theory from the Masters

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Book SynopsisContents Introduction Corporate Social Responsibility (CSR): Contrast of Meanings and Intents; A. P.Kakabadse; N.K.Kakabadse & C.Rozuel CSR Penetrating the Supply Chain: Desire Lacking Reality; A.P.Kakabadse; N.K.Kakabadse & R. Middleton Corporate Social Responsibility (CSR) in Healthcare: Case Study of a Local French Hospital; A.P. Kakabadse, N.K. Kakabadse and C. Rozuel Investment Brokers Orientation toward CSR; A.P.Kakabadse; N.K.Kakabadse & R.Knyght Ethical Considerations in Decision-Making: Case Study of the UK's Acute Private Healthcare Industry; A.P.Kakabadse; N.K.Kakabadse; C. Rozuel & K. Elliott Insider Trading - So What's Wrong With It? Examination of the Vienna, London and New York Stock Exchanges; A.P.Kakabadse; N.K.Kakabadse & A.Kaspurz CSR in the Boardroom: Myth or Mindfulness; A.P.Kakabadse; N.KakabadseTable of ContentsContents Introduction Corporate Social Responsibility (CSR): Contrast of Meanings and Intents; A. P.Kakabadse; N.K.Kakabadse & C.Rozuel CSR Penetrating the Supply Chain: Desire Lacking Reality; A.P.Kakabadse; N.K.Kakabadse & R. Middleton Corporate Social Responsibility (CSR) in Healthcare: Case Study of a Local French Hospital; A.P. Kakabadse, N.K. Kakabadse and C. Rozuel Investment Brokers Orientation toward CSR; A.P.Kakabadse; N.K.Kakabadse & R.Knyght Ethical Considerations in Decision-Making: Case Study of the UK's Acute Private Healthcare Industry; A.P.Kakabadse; N.K.Kakabadse; C. Rozuel & K. Elliott Insider Trading - So What's Wrong With It? Examination of the Vienna, London and New York Stock Exchanges; A.P.Kakabadse; N.K.Kakabadse & A.Kaspurz CSR in the Boardroom: Myth or Mindfulness; A.P.Kakabadse; N.Kakabadse

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Book SynopsisTable of Contents About the author Publisher's acknowledgements Author's acknowledgements Part 1 The beginning 1 Introduction 2 Clunk, click, every trip Part 2 Structure 3 The order of events 4 I've been waiting for a sign 5 Keeping it together 6 Death by PowerPoint: an antidote Part 3 Style 7 Doing what comes naturally 8 Word perfect 9 One thing leads to another 10 What not to write 11 Mythbusting 12 Sound advice Part 4 Magic 13 A spoonful of sugar 14 Painting pictures 15 More sound advice 16 Screenwriting 17 And finally ... Part 5 The end 18 It ain't over till it's over 19 The end is nigh

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Book SynopsisMost organisations today strive for goals such as employee diversity, inclusive leadership and younger and fresher ideas. But how do we get there?In her trailblazing Reverse Mentorship program, world-renowned executive coach and personal development advocate Patrice Gordon creates a safe and engaging culture by having senior leaders learn from junior employees. While typical mentoring programs arrange for a senior manager to teach the more junior employee, Reverse Mentoring is the opposite: it''s all about a leader leaning into their vulnerability, forming a relationship with an underrepresented employee, and amplifying the voice of marginalised people within the company.Reverse Mentoring offers various tips to make reverse mentorship work. Gordon explores the power of uncomfortable and awkward moments becoming key points of transformation when people have to pause, reflect and assess their past behaviours and current assumptions which are at odds with the topic at hand. She ultimately reveals how bringing more humanity into our organisations allows us to see one another and ourselves in a radically new light.''You can''t help but be excited about what the future will look like, if all businesses embrace Patrice''s passion for reverse mentorship; her passion for a world in which all businesses are 100% diverse, inclusive and equitable shines through on every page'' -from the Foreword by Holly Branson, Chief Purpose and Vision Officer of Virgin GroupTrade ReviewWhat stands out about Reverse Mentoring is how relentlessly practical it is. As you read it you become excited at what might be possible; when you finish it you know exactly how to turn possibility into reality -- Drew Dudley, author of the Wall Street Journal bestseller This is Day OnePatrice Gordon reveals how a positive work culture only happens when real people - with all their flaws and attributes - change from the inside out. Reverse Mentoring shows how any business can better represent the communities, customers and employees they serve -- Dan Schawbel, New York Times bestselling author of Back to Human, Promote Yourself and Me 2.0Patrice Gordon provides a human road map to challenge policies that create un-level playing fields for non-dominant groups and subtly advantage dominant groups. Reverse Mentoring is a book full of wisdom and teachings that should be an essential part of any organisation's efforts in their strategic goals of diversity, equity and inclusion -- Laura Liswood, author of The Loudest Duck and The Elephant and the MousePatrice's work on Reverse Mentoring is the most exciting development in this space in the past decade. She makes a powerful case that every senior leader should learn from junior colleagues-and even entry-level employees should have the opportunity to teach those above them -- Adam Grant

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Book SynopsisPrepare to think and act like a successful manager with the powerful insights, proven concepts and reader-friendly approach found in Griffin/Phillips/Gully's ORGANIZATIONAL BEHAVIOR: MANAGING PEOPLE AND ORGANIZATIONS, 13E. This edition equips you with the skills and practical understanding to meet modern management challenges. Examine the fundamentals of employee behavior with balanced coverage of classic management ideas and the most recent organizational behavior developments and contemporary trends. Memorable examples from well-known organizations and managers throughout the book complement numerous cases and features that focus on pressing issues and practical solutions. You also scrutinize your personal strengths and explore areas where you need further development with self-assessment activities and end-of-chapter activities designed to improve your skills.Table of ContentsPart I: INTRODUCTION TO ORGANIZATIONAL BEHAVIOR. 1. An overview of organizational behavior. 2. The changing environment of organizations. Part II: INDIVIDUAL BEHAVIORS AND PROCESSES IN ORGANIZATIONS. 3. Individual characteristics. 4. Individual values, perceptions, and reactions. 5. Motivating behavior. 6. Motivating behavior with work and rewards. Part III: SOCIAL AND GROUP PROCESSES IN ORGANIZATIONS. 7. Groups and teams. 8. Decision making and problem solving. 9. Communication. 10. Conflict and negotiation. Part IV: LEADERSHIP AND INFLUENCE PROCESSES IN ORGANIZATIONS. 11. Traditional leadership approaches. 12. Modern leadership approaches. 13. Power, influence, and politics. Part V: ORGANIZATIONAL PROCESSES AND CHARACTERISTICS. 14. Organization structure and design. 15. Organization culture. 16. Change management.

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Book SynopsisMaster the process of management with the skills-based, functional approach in Griffin's MANAGEMENT, 13E. Timely content focuses on active planning, leading, organizing and controlling as you examine emerging management topics. New discussions explore the impact of technology, the importance of a green business environment, the need to adapt in changing times, ethical challenges and the role of diversity. This is one of the first management books to examine the impact of the COVID-19 pandemic and its resulting economic turmoil. New cases and updated learning features support an effective balance of classic theory and contemporary practice. Hundreds of current examples highlight organizations such as Starbucks, Hilton Hotels, Quicken Loans and Honey Pot. New MindTap digital resources further guide you in thinking and acting like a successful manager with learning, application and study modules for each chapter. Immediate feedback and links to the printed book help you prepare for exams.Table of ContentsPart I: INTRODUCING MANAGEMENT. 1. Managing and the Manager's Job. 2. Traditional and Contemporary Opportunities/Challenges. Part II: UNDERSTANDING THE ENVIRONMENTAL CONTEXT OF MANAGING. 3. Understanding the Organization's Environment. 4. Responding to the Ethical and Social Environment. 5. Navigating the Global Environment. Part III: UNDERSTANDING PLANNING AND DECISION MAKING. 6. Basic Elements of Planning and Decision Making. 7. Managing Strategy and Strategic Planning. 8. Managing Decision Making and Problem Solving. 9. Managing Start-Ups and New Ventures. Part IV: UNDERSTANDING THE ORGANIZING PROCESS. 10. Basic Elements of Organizing. 11. Managing Organization Design. 12. Managing Organization Change and Innovation. 13. Managing Human Resources. Part V: UNDERSTANDING THE LEADING PROCESS. 14. Basic Elements of Individual and Interpersonal Behavior. 15. Managing Employee Motivation and Performance. 16. Managing Leadership and Influence Process. 17. Managing Interpersonal Relations and Communication. 18. Managing Work Groups and Teams. Part VI: UNDERSTANDING THE CONTROLLING PROCESS. 19. Basic Elements of Control. 20. Managing Operations, Quality and Productivity.

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Book SynopsisPaper and the British Empire examines the evolution of the paper industry within British organisational frameworks and highlights the role of the Empire as a market and business-making area in a world of shrinking commerce and rising trade barriers.Drawing on a valuable range of primary sources, this book covers the period 18611960 and examines events from the establishment of free trade backed by the gold standard to Britain's membership of the European Free Trade Association. In the field of the paper industry, the speed and intensity of the industrialisation process around the globe have been shaped by a wide variety of variables, including the surrounding institutional framework; entrepreneurial and organisational strategies; the cost and accessibility of transport; and the availability of capital, knowledge, energy resources, and technology. The supply of papermaking raw materials has also been key and has historically been the most important determinant for geoTable of Contents1. Introduction 2. The Political Economy of Raw Materials in the Global Paper Industry 1861–1960 3. The Esparto Grass Trade 4. The Pursuit of Wood Pulp 5. Bamboo for Papermaking 6. The Paper Trade and the British Empire 7. A Retrospective View of the British Paper Industry 8. Conclusions

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Book SynopsisUnderlying this book, first published in 1988, is the belief that it is insightful to examine accounting not as merely a technical process, nor as a technical process with social and political consequences, but as an activity which is both social and political in itself. One way of illuminating the social nature of accounting is through studying its cultural variations, for although accounting is a feature of modern industrial society the extent of its use varies across cultures. This book examines the history of accounting and explores the complicated relationship between accounting and society. Table of Contents1. Introduction 2. Understanding Cost and Management Accounting in its Social and Historical Context 3. Historical Introduction 4. The First World War 5. After the War: Reconstruction and Reality 6. The Institute of Cost and Works Accountants 7. Cost Accounting and Society 8. Conclusion

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Book SynopsisWith the widespread transformation of information into digital form throughout society firms and organisations are embracing this development to adopt multiple types of IT to increase internal efficiency and to achieve external visibility and effectiveness we have now reached a position where there is data in abundance and the challenge is to manage and make use of it fully. This book addresses this new managerial situation, the post-digitalisation era, and offers novel perspectives on managing the digital landscape.The topics span how the post-digitalisation era has the potential to renew organisations, markets and society. The chapters of the book are structured in three topical sections but can also be read individually. The chapters are structured to offer insights into the developments that take place at the intersection of the management, information systems and computer science disciplines. It features more than 70 researchers and managers as collaborating authors inTable of ContentsPrefacePeter Ekman, Peter Dahlin and Christina KellerForewordFredrik Nilsson and Fredrik Tell1. Perspectives on Management and Information Technology after Digital Transformation Peter Ekman, Peter Dahlin and Christina Keller2. Digital Transformation: Towards a New Perspective for Large Established Organisations in a Digital Age Alan W. BrownPart 1 – The transformation of society and markets3. Managing Digital Servitization: A Service Ecosystem PerspectiveDavid Sörhammar, Bård Tronvoll and Christian Kowalkowski4. Caught on the platform or jumping onto the digital train: Challenges for industries lagging behind in digitalisationPeter Ekman, Magnus Berglind and Steven Thompson5. Digitalisation for Sustainability: Conceptualisation, Implications and Future Research Directions Elena Anastasiadou, Linda Alkire and Jimmie Röndell6. Reaching New Heights in the Cloud: The Digital Transformation of the Video Games Industry Kevin Walther and David Sörhammar7. Hyper-Taylorism and Third-order Technologies: Making Sense of the Transformation of Work and Management in a Post-digital Era Christoffer Andersson, Lucia Crevani, Anette Hallin, Caroline Ingvarsson, Chris Ivory, Inti José Lammi, Eva Lindell, Irina Popova and Anna Uhlin8. Why Space is Not Enough: Service innovation and service delivery in senior housingPetter Ahlström, Göran Lindahl, Markus Fellesson, Börje Bjelke and Fredrik Nilsson9. Challenges in Implementing Digital Assistive Technology in Municipal HealthcareAnn Svensson, Linda Bergkvist, Charlotte Bäccman and Susanne DurstPart 2 – Managerial and organisational challenges10. Modern project management: Challenges for the future Klas Sundberg, Birger Rapp and Christina Keller11. Managing the Paradoxes of Digital Product InnovationFredrik Svahn and Bendik Bygstad12. When External Reporting Goes Social: New Conditions for Transparency and Accountability?Cecilia Gullberg13. Robotic Process Automation and the Accounting Profession’s Extinction ProphecyMatthias Holmstedt, Fredrik Jeanson and Angelina Sundström14. Managing Digital Employee-Driven Innovation: The Role of Middle-Level Managers and Ambidextrous LeadershipIzabelle Bäckström and Peter Magnusson15. Digital Gamification of Organisational Functions and Emergent Management PracticesEdward Gillmore16. Leveraging Digital Technologies in Enterprise Risk ManagementJason Crawford and Jan LindvallSection 3 – Framing digitalisation17. The End of Business Intelligence and Business AnalyticsMatthias Holmstedt and Peter Dahlin18. ‘Deleted User’: Signalling Digital Disenchantment in the Post-Digital SocietyCristina Ghita, Claes Thorén and Martin Stojanov19. The Role of Boundary-Spanners in the Post-Digitalised Multinational CorporationHenrik Dellestrand, Olof Lindahl and Jakob Westergren20. The Effect of Digital Transformation on Subsidiary Influence in the Multinational EnterpriseNoushan Memar, Ulf Andersson, Peter Dahlin and Peter Ekman21. Understanding Information System Outsourcing in the Digital Transformation Era: The Business-relationship Triad ViewCecilia Erixon and Peter Thilenius22. Transforming the Management/Profession Divide: The Use of the Red–Green Matrix in Swedish SchoolsAnton Borell, Johan Klaassen, Roland Almqvist and Jan Löwstedt23. Integrating research in master’s programmes: Developing students’ skills to embrace digitally transformed marketsTodd Drennan, Cecilia Thilenius Lindh and Emilia Rovira NordmanIndex

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Book SynopsisThis textbook examines fashion luxury brand management, providing students with a comprehensive understanding of its origins, unique components, current practices, global trade and, most importantly, the application of sustainable models to the industry. It also highlights what makes brands fail and how they can become more resilient. The key content covers the heritage of luxury brands, the importance of craftsmanship and creative direction, the role of luxury conglomerates, cultural awareness and internationalisation, risks of failure and opportunities for revitalisation as well as the application of sustainable measures for a resilient and ethical brand future. Each chapter includes a combination of industry insights, case studies or expert interviews. Coupled with theoretical frameworks and business models, these examples and case studies show how sustainable models can be applied to existing luxury brands and how practices can be embedded into the brand concept. STrade ReviewEndorsements"Professor Mitterfellner has written a fascinating and thought-provoking academic text that demystifies luxury brand management and gives students a new insight into luxury fashion. Thanks to many interviews with experts, new ground-breaking theories, and an original and lively prose style, she builds up a picture of what luxury and sustainability mean in today’s fashion world. Although designed for academic research it should also have a broader public appeal – recommended."Dr John Altman, composer/ Emmy winner/ author."Olga Mitterfellner is a great voice in today’s world of brand management and luxury fashion and keeps a finger on the pulse of the fashion industry. Luxury Brand Management and Sustainability, splendidly adds to the discourse of luxury brand concepts and theories, whilst engaging readers in untold fashion history, new concepts, and a highlight of diverse and inclusive selection of fashion professionals in case studies. Definitely a must read for any academic, student or researcher seeking new insight into a historical and prominent segment of fashion." Sharon N. Hughes, Sr. Lecturer of Fashion Marketing, University of East London and Global Fashion Business Consultant"A guide on the fundamentals of strategic brand identity systems, etiquette and expression; this illuminating text reminds us of the core principles of communication and purposeful prosperity, to evolve and encourage our own perspective. Time to hit the 'reset' button - this book (in true Mitterfellner style) is rich in both historical and contemporary context that will bring us back to basics by way of looking forward." Teresa Havvas, Founder of The Advisory &. Academic Counsel for the Creative Industries Table of Contents Chapter 1: From History to Heritage of Luxury Fashion. Chapter 2: From the Creative Director to the Fashion Show. Chapter 3: Luxury Brand Qualities, Brand Construct and Brand Touchpoints. Chapter 4: Good and bad Parenting of Luxury Fashion. Chapter 5: Internationalisation and Emerging Economies for Luxury Fashion. Chapter 6: Decline and Resuscitation of Luxury Fashion Brands. Chapter 7: Luxury Fashion and the Sustainable Approach. Chapter 8: The future of Luxury Fashion Brands

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