IT and information systems management Books
Taylor & Francis Ltd Sustainable Business and IT
Book SynopsisThis book proposes that the solution to growing burden of carbon emission lies within the technology innovation as continued advancements in processes make businesses lean and smart.
£37.99
Taylor & Francis Leadership in the Era of AI
Book SynopsisWhat will be the right place for humans in the new economy of AI, avatars, automation, and 3D virtual worlds? Our job will be to bring wisdom to our workplace and the marketplace, working with intelligent machines, and this book is the roadmap.Though it addresses growing fears about the future of work, The Future of Leadership is about more than specific technologies. It's about building organizational intelligence (OI): the capability of an organization to comprehend and create knowledge relevant to its purpose. To increase organizational intelligence requires a new kind of knowledge workera wisdom workerwho requires a new kind of leadership. Written in an engaging business novel format, this book is the story of how to become a leader of wisdom workers and be successful in the emerging wisdom economy.Seasoned and emerging leaders in all industries, as well as talent development professionals, will value this book's insights into how to step confidently into the devel
£31.34
Taylor & Francis Investigation and Prevention of Financial Crime
Book SynopsisSo long as there are weaknesses that can be exploited for gain, companies, other organizations and private individuals will be taken advantage of. This theoretically-based but hugely practical book focuses on what is generally seen as financial or economic crime: theft, fraud, manipulation, and corruption. Petter Gottschalk considers how, in some competitive environments, goals can 'legitimise' all kinds of means, and how culture can exert a role in relation to what is seen as acceptable or unacceptable behaviour by individuals. In Investigation and Prevention of Financial Crime he addresses important topics including organized crime, money laundering, cyber crime, corruption in law enforcement agencies, and whistleblowing, and provides expert advice about strategies for the use of intelligence to combat financial crime. The uniqueness of his approach to the subject lies in the way he is able to explain intelligence and intelligence processes in the wider context of knowledge and knowl
£35.14
Taylor & Francis Managing Winning Proposals
Book SynopsisPreparing a proposal for a contract or a grant can be an overwhelming and extraordinarily complex process, but regardless of the proposal type or sector, certain truths always pertain.This book walks the proposal manager through the steps that are essential and common to every single proposal and ensure a foundation for winning. Many proposal management books are of little use, particularly to a first-time proposal manager, due to their broad scope and unrealistic assumptions about resources including time, expertise, and information. This book provides actionable, concrete steps for the activities that underpin all successful proposals, providing a step-by-step description of how to make a proposal compliant and compelling. The premise of the book, based on the authorâs more than three decades of hands-on experience in multiple proposal roles, is that proposals do not go off the rails due to an inability to implement advanced techniques and complicated processes. They fail because of inattention to fundamental activities. Other business books cover some of these fundamental activities. However, proposals differ because of their tight constraints: deadlines, the need for perfect compliance with detailed instructions, fierce competition for limited funds, the consequences of not winning, and the stress that inevitably accompanies the process. Focusing solely on the preparation of the written proposal document and not on sales, negotiation, marketing, or customer interaction, this book dives into the details of the tasks facing the person actually accountable and responsible for preparation and delivery of the proposal.Proposal managers of all levels, from first-timers to seasoned pros looking to polish their skills, as well as those who participate in the proposal process but are not intimately familiar with itâartists, technical writers, project managers, accountants, and othersâwill benefit from the processes and tools described in this book.
£34.19
Edward Elgar Publishing Ltd Big Data in Small Business
Book SynopsisThis important book considers the ways in which small and medium-sized enterprises (SMEs) can thrive in the age of big data. To address this central issue from multiple viewpoints, the editors introduce a collection of experiences, insights, and guidelines from a variety of expert researchers, each of whom provides a piece to solve this puzzle.Trade Review‘This is a very timely book. SMEs with limited resources have to understand the power of big data and ensure that they are not left behind by the large platforms. This book is insightful and rigorous. It features multiple perspectives and guidelines provided by a group of excellent experts. It’s a very valuable guide for practitioners and a great teaching resource for faculty and students.’ -- Markus Reihlen, Former Vice President, Professor of Strategic Management, and Principle Investigator of the Digital Entrepreneurship Project, Leuphana University of Lüneburg, Germany‘Creating actual digital innovation roadmaps for SMEs based on big data beyond the hype of the words is of great value. I welcome this contribution to increasing competitiveness for SMEs through data, digital competencies, and innovative solutions that increase companies’ insight into customers' needs and challenges.’ -- Per B. Brockhoff, Professor, Head of Department, M.Sc., Ph.D., R, Technical University of Denmark'I have often seen how data is given too little attention when companies undertake digitalization efforts. That is a shame, since access to high quality data is like having a superpower, and this superpower is accessible to any business that is willing to do the work. Good to see a book that focuses on the opportunities for small and medium-sized businesses!' -- Pernille Erenbjerg, Board Member at Genmab, Nordea, Nordic Entertainment Group and Millicom, Denmark'The importance of big data competence cannot be overstated, and should not be out of the reach of smaller firms. Small and medium-sized enterprises should be able to increase their success by building big data capabilities and creating data-driven growth. This book shows how smaller firms have developed big data competence and digitization capability, implemented artificial intelligence techniques, and identified customer growth potential through customer insight analysis. The authors provide realistic guidance for implementation using real-life successful examples. In sum, this book provides a roadmap to small and medium-size enterprises that wish to facilitate their adoption of big data capabilities and become fully digitally enabled.' -- C. Anthony Di Benedetto, Fox School of Business, Temple University, US'I congratulate the authors for focusing on how small and medium-sized businesses can make the most of big data based small investments and fast experimentation for quick wins. Agility is key, and this excellent book exactly shows how SMEs can move fast - to win fast - in the data space.' -- Wolfgang Ulaga, Senior Affiliate Professor of Marketing at INSEAD & Director of the Marketing & Sales Excellence Initiative (MSEI), France'Through my active involvement in SMEs, I see the struggles and the successes of SMEs' data utilization journeys. I very much hope that this book will inspire many executives on how to successfully engage in data-driven business development.' -- Jan Damsgaard, Professor of Digitalization, Copenhagen Business School and Board member at SME Denmark & National Digital Expert Advisor, DenmarkTable of ContentsContents: Introduction 1 Carsten Lund Pedersen, Adam Lindgreen, Thomas Ritter and Torsten Ringberg PART I FOUNDATIONS: GETTING THE BASICS RIGHT 1 Building small business utopia: how artificial intelligence and Big Data can increase small business success 11 Karen G. Mills and Annie V. Dang 2 GDPR compliant processing of big data in small business 27 Jan Trzaskowski 3 Big Data and SMEs 40 Vania Sena and Sena Ozdemir PART II CAPABILITIES: GETTING DIGITIZATION RIGHT 4 Value-creation for Industry 4.0 and SMEs’ data-driven growth: strategies and resource alignment 64 Bieke Struyf, Wouter Van Bockhaven and Paul Matthyssens 5 Analyzing and developing digitization capabilities for data-driven projects in SMEs 104 Carsten Lund Pedersen and Thomas Ritter 6 How a glass-processing SME developed its big data competence 117 Joel Mero, Heikki Karjaluoto and Tanja Tammisalo 7 Big data in and for small business: data excellence in SMEs through engagement in university partnerships 129 Shirley Y. Coleman PART III FUNCTIONS: GETTING ALL BUSINESS AREAS INTO BIG DATA MODE 8 Capitalizing on human capital analytics in small and medium-sized enterprises 146 Frederikke Amalie La Cour Nygaard and Dana Minbaeva 9 How experimental data can optimize e-learning 164 Camilla Nellemann and Torben Pedersen 10 How do big data impact business market relationships? 174 Poul Houman Andersen 11 Revenue blueprinting: identifying growth potential using customer data and customer insights 193 Henrik Andersen and Thomas Ritter PART IV TRANSFORMATIONS: GETTING THERE THE RIGHT WAY 12 Transforming small and medium-sized enterprises (SMEs) to digitally enabled landscapes 211 Bård Tronvoll, Christian Kowalkowski and David Sörhammar 13 Facilitating big data transformation in Danish SMEs: insights for managers 228 Pernille Rydén and Helle Rootzén Index
£30.35
Edward Elgar Publishing Ltd Research Handbook on Knowledge Transfer and
Book SynopsisThis comprehensive and engaging Research Handbook provides a full examination of the modes and mechanisms of international knowledge transfer. Furthermore, it also provides in-depth insights into international knowledge transfer related challenges faced by multinational enterprises (MNEs).Trade Review‘This book addresses the all important topic of international knowledge transfer, which is especially salient in the era of globalization and digital platforms. Novel technologies are giving new impetus to knowledge transfer. The volume addresses contemporary firms in the knowledge economy, and offers a truly global perspective from a cadre of recognized scholars from around the world.’ -- Gary Knight, Willamette University, US‘Now more than ever, success in the global economy requires in depth understanding of cross-border knowledge transfer, including the skills and competencies that make a successful transfer possible. This Handbook is an invaluable guide for the scholars and practitioners who stand in the frontline of this challenge.’ -- Oded Shenkar, The Ohio State University, US‘Khan, Nair and Lew manage to bring together a captivating set of contributions on knowledge transfer in the international business context. The Research Handbook is nicely organised around strategic dimensions, societal and human resource dimensions and finishes off with chapters on subsidiary knowledge creation and development. This book offers a systematic and contemporary account of the state of art knowledge on knowledge transfer.’ -- Rudolf R. Sinkovics, The University of Auckland, New Zealand and LUT University, Finland‘Cross border knowledge transfer is becoming vital for firms to develop competitive advantage. This Research Handbook on Knowledge Transfer and International Business provides a comprehensive account of cross-border knowledge transfer modes and mechanisms and the role of multinational enterprises in the transfer of knowledge. This book is an essential reading for researchers in knowledge transfer and competitive advantage.’ -- Pervez Ghauri, University of Birmingham, UKTable of ContentsContents: List of contributors vii Introduction to Research Handbook on Knowledge Transfer and International Business xiii PART I STRATEGIC PERSPECTIVE OF KNOWLEDGE TRANSFER 1. Intra-firm trade, embeddedness and international knowledge transfer in the multinational enterprise 2 Nigel Driffield, James H. Love and Stefano Menghinello 2. Knowledge transfer and absorptive capacity in the context of a small multinational enterprise: a systematic study of the nexus of relationships 26 Jan-Tore Øian, Olli Kuivalainen and Heini Vanninen 3. Reverse knowledge transfer in multinational companies: evidence from Swiss manufacturing industry 48 Lamia Ben Hamida 4. Intellectual property institutions and innovation of emerging multinational companies 62 Jie Wu PART II SOCIETAL AND HUMAN RESOURCE PERSPECTIVE OF KNOWLEDGE TRANSFER 5. Social media as a knowledge transfer tool for intellectual capital accumulation during the international growth of small firms 84 Matti Saari, Minnie Kontkanen, Ahmad Arslan and Pia Hurmelinna-Laukkanen 6. Knowledge exchange within multi-stakeholder initiatives: tackling the Sustainable Development Goals 108 Jerra Veeger and Michelle Westermann-Behaylo 7. Global talent mobility and knowledge diffusion: the role of staffing agencies in the growth of East Asian high-tech multinational corporations 136 Mayumi Tabata PART III SUBSIDIARY KNOWLEDGE CREATION AND DEVELOPMENT 8. Technological overlap and cultural distance in MNCs’ location choice of technological clusters in China 159 Shuna Shu Ham Ho and Chang Hoon Oh 9. Building ambidextrous capabilities in foreign subsidiaries: evidence from Korean multinationals 177 Jae Eun Lee, Byung Il Park and Yong Kyu Lew 10. Utilization of subsidiary knowledge in multinational enterprises: revisiting the SECI model 195 Jong Min Lee 11. Absorptive capacity, value creation and new service development in multinational enterprises: the role of knowledge flows between customers, subsidiaries and headquarters 210 Tiina Leposky, Ahmad Arslan, Ismail Gölgeci and Deborah Callaghan Index 226
£38.90
John Wiley & Sons Inc Big Data For Small Business For Dummies
Book SynopsisCapitalise on big data to add value to your small business Written by bestselling author and big data expert Bernard Marr, Big Data For Small Business For Dummies helps you understand what big data actually is and how you can analyse and use it to improve your business.Table of ContentsIntroduction 1 Part I: Getting Started with Big Data Basics 5 Chapter 1: Introducing Big Data for Small Businesses 7 Chapter 2: Digging into the Essence of Big Data 23 Chapter 3: Identifying Big Data Uses in Small Businesses 39 Part II: Unpacking Big Data 53 Chapter 4: Unpacking the Many Types of Data 55 Chapter 5: Discovering New Forms of Data 69 Chapter 6: Understanding the Technology Changes that Underpin Big Data 87 Part III: A Brave New World for Small Business 101 Chapter 7: Focusing on the Value of Insights 103 Chapter 8: Developing and Accessing Big Data Competencies 115 Chapter 9: Building a Big Data Infrastructure 131 Part IV: Show Time! Making Big Data Work for Small Business 149 Chapter 10: Creating a Big Data Strategy 151 Chapter 11: Applying Data in Your Business: Decision Making 163 Chapter 12: Applying Data in Your Business: Operations 185 Chapter 13: Creating a Big Data Culture in Your Business 199 Part V: The Part of Tens 211 Chapter 14: Ten Biggest Big Data Mistakes to Avoid 213 Chapter 15: Ten Free Big Data Sources 219 Chapter 16: Ten Key Big Data Collection Tools 225 Index 231
£14.44
John Wiley & Sons Inc Information Governance
Book SynopsisTable of ContentsPreface xvii Acknowledgments xix Part One—Information Governance Concepts, Definitions, and Principles 1 Chapter 1 The Information Governance Imperative 3 Early Development of IG 4 Big Data Impact 5 Defining Information Governance 7 IG is Not a Project, But an Ongoing Program 9 Why IG is Good Business 9 Failures in Information Governance 11 Form IG Policies, Then Apply Technology for Enforcement 14 Chapter 2 Information Governance, IT Governance, Data Governance: What’s the Difference? 19 Data Governance 19 Data Governance Strategy Tips 20 IT Governance 21 IT Governance Frameworks 22 Information Governance 25 Impact of a Successful IG Program 25 Summing Up the Differences 26 Chapter 3 Information Governance Principles 29 The Sedona Conference® Commentary on Information Governance 29 Smallwood IG Principles 30 Accountability is Key 34 Generally Accepted Recordkeeping Principles® 35Contributed by Charmaine Brooks Assessment and Improvement Roadmap 42 Information Security Principles 45 Privacy Principles 45 Who Should Determine IG Policies? 48 Part Two—Information Governance Risk Assessment and Strategic Planning 53 Chapter 4 Information Asset Risk Planning and Management 55 The Information Risk Planning Process 56 Create a Risk Profile 59 Information Risk Planning and Management Summary 65 Chapter 5 Strategic Planning and Best Practices for Information Governance 69 Crucial Executive Sponsor Role 70 Evolving Role of the Executive Sponsor 71 Building Your IG Team 72 Assigning IG Team Roles and Responsibilities 72 Align Your IG Plan with Organizational Strategic Plans 73 Survey and Evaluate External Factors 75 Formulating the IG Strategic Plan 81 Chapter 6 Information Governance Policy Development 87 The Sedona Conference IG Principles 87 A Brief Review of Generally Accepted Recordkeeping Principles® 88 IG Reference Model 88 Best Practices Considerations 91 Standards Considerations 92 Benefits and Risks of Standards 93 Key Standards Relevant to IG Efforts 93 Major National and Regional ERM Standards 98 Making Your Best Practices and Standards Selections to Inform Your IG Framework 105 Roles and Responsibilities 105 Program Communications and Training 106 Program Controls, Monitoring, Auditing, and Enforcement 107 Part Three—Information Governance Key Impact Areas 113 Chapter 7 Information Governance for Business Units 115 Start with Business Objective Alignment 115 Which Business Units are the Best Candidates to Pilot an IG Program? 117 What is Infonomics? 117 How to Begin an IG Program 118 Business Considerations for an IG Program 119By Barclay T. Blair Changing Information Environment 119 Calculating Information Costs 121 Big Data Opportunities and Challenges 122 Full Cost Accounting for Information 123 Calculating the Cost of Owning Unstructured Information 124 The Path to Information Value 127 Challenging the Culture 129 New Information Models 129 Future State: What Will the IG-Enabled Organization Look Like? 130 Moving Forward 132 Chapter 8 Information Governance and Legal Functions 135Robert Smallwood with Randy Kahn, Esq., and Barry Murphy Introduction to E-Discovery: The Revised 2006 and 2015 Federal Rules of Civil Procedure Changed Everything 135 Big Data Impact 137 More Details on the Revised FRCP Rules 138 Landmark E-Discovery Case: Zubulake v. UBS Warburg 139 E-Discovery Techniques 140 E-Discovery Reference Model 140 The Intersection of IG and E-Discovery 143By Barry Murphy Building on Legal Hold Programs to Launch Defensible Disposition 146By Barry Murphy Destructive Retention of E-Mail 147 Newer Technologies That Can Assist in E-Discovery 147 Defensible Disposal: The Only Real Way to Manage Terabytes and Petabytes 151By Randy Kahn, Esq. Chapter 9 Information Governance and Records and Information Management Functions 161 Records Management Business Rationale 163 Why is Records Management So Challenging? 165 Benefits of Electronic Records Management 166 Additional Intangible Benefits 167 Inventorying E-Records 168 RM Intersection with Data Privacy Management 169By Teresa Schoch Generally Accepted Recordkeeping Principles® 171 E-Records Inventory Challenges 172 Records Inventory Purposes 172 Records Inventorying Steps 173 Appraising the Value of Records 184 Ensuring Adoption and Compliance of RM Policy 184 Sample Information Asset Survey Questions 190 General Principles of a Retention Scheduling 191 Developing a Records Retention Schedule 192 Why are Retention Schedules Needed? 193 What Records Do You Have to Schedule? Inventory and Classification 195 Rationale for Records Groupings 196 Records Series Identification and Classification 197 Retention of E-Mail Records 197 How Long Should You Keep Old E-Mails? 199 Destructive Retention of E-Mail 199 Legal Requirements and Compliance Research 200 Event-Based Retention Scheduling for Disposition of E-Records 201 Prerequisites for Event-Based Disposition 202 Final Disposition and Closure Criteria 203 Retaining Transitory Records 204 Implementation of the Retention Schedule and Disposal of Records 204 Ongoing Maintenance of the Retention Schedule 205 Audit to Manage Compliance with the Retention Schedule 206 Chapter 10 Information Governance and Information Technology Functions 211 Data Governance 213 Steps to Governing Data Effectively 214 Data Governance Framework 215 Information Management 216 IT Governance 220 IG Best Practices for Database Security and Compliance 223 Tying It All Together 225 Chapter 11 Information Governance and Privacy and Security Functions 229 Information Privacy 229By Andrew Ysasi Generally Accepted Privacy Principles 231 Fair Information Practices (FIPS) 232 OCED Privacy Principles 233 Madrid Resolution 2009 234 EU General Data Protection Regulation 235 GDPR: A Look at Its First Year 237By Mark Driskill Privacy Programs 239 Privacy in the United States 240 Privacy Laws 244 Cybersecurity 245 Cyberattacks Proliferate 246 Insider Threat: Malicious or Not 247 Information Security Assessments and Awareness Training 248By Baird Brueseke Cybersecurity Considerations and Approaches 253By Robert Smallwood Defense in Depth 254 Controlling Access Using Identity Access Management 254 Enforcing IG: Protect Files with Rules and Permissions 255 Challenge of Securing Confidential E-Documents 256 Apply Better Technology for Better Enforcement in the Extended Enterprise 257 E-Mail Encryption 259 Secure Communications Using Record-Free E-Mail 260 Digital Signatures 261 Document Encryption 262 Data Loss Prevention (DLP) Technology 262 Missing Piece: Information Rights Management (IRM) 265 Embedded Protection 268 Hybrid Approach: Combining DLP and IRM Technologies 270 Securing Trade Secrets After Layoffs and Terminations 270 Persistently Protecting Blueprints and CAD Documents 271 Securing Internal Price Lists 272 Approaches for Securing Data Once It Leaves the Organization 272 Document Labeling 274 Document Analytics 275 Confidential Stream Messaging 275 Part Four—Information Governance for Delivery Platforms 283 Chapter 12 Information Governance for E-Mail and Instant Messaging 285 Employees Regularly Expose Organizations to E-Mail Risk 286 E-Mail Polices Should Be Realistic and Technology Agnostic 287 E-Record Retention: Fundamentally a Legal Issue 287 Preserve E-Mail Integrity and Admissibility with Automatic Archiving 288 Instant Messaging 291 Best Practices for Business IM Use 292 Technology to Monitor IM 293 Tips for Safer IM 294 Team and Channel Messaging Solutions Emerge 294 Chapter 13 Information Governance for Social Media 299Dr. Patricia Franks and Robert Smallwood Types of Social Media in Web 2.0 299 Additional Social Media Categories 303 Social Media in the Enterprise 304 Key Ways Social Media is Different from E-Mail and Instant Messaging 305 Biggest Risks of Social Media 306 Legal Risks of Social Media Posts 307 Tools to Archive Social Media 309 IG Considerations for Social Media 311 Key Social Media Policy Guidelines 312 Records Management and Litigation Considerations for Social Media 313 Emerging Best Practices for Managing Social Media Records 315 Chapter 14 Information Governance for Mobile Devices 319 Current Trends in Mobile Computing 322 Security Risks of Mobile Computing 323 Securing Mobile Data 324 Mobile Device Management (MDM) 324 IG for Mobile Computing 325 Building Security into Mobile Applications 326 Best Practices to Secure Mobile Applications 330 Developing Mobile Device Policies 330 Chapter 15 Information Governance for Cloud Computing 335Monica Crocker and Robert Smallwood Defining Cloud Computing 336 Key Characteristics of Cloud Computing 337 What Cloud Computing Really Means 338 Cloud Deployment Models 339 Benefits of the Cloud 340 Security Threats with Cloud Computing 341 Managing Documents and Records in the Cloud 351 IG Guidelines for Cloud Computing Solutions 351 IG for SharePoint and Office365 352By Robert Bogue Chapter 16 Leveraging and Governing Emerging Technologies 357 Data Analytics 357 Descriptive Analytics 358 Diagnostic Analytics 358 Predictive Analytics 358 Prescriptive Analytics 359 Which Type of Analytics is Best? 359 Artificial Intelligence 363 The Role of Artificial Intelligence in IG 363 Blockchain: A New Approach with Clear Advantages 366By Darra Hoffman Breaking Down the Definition of Blockchain 366 The Internet of Things: IG Challenges 372 IoT as a System of Contracts 375 IoT Basic Risks and IG Issues 376 IoT E-Discovery Issues 377 Why IoT Trustworthiness is a Journey and Not a Project 380By Bassam Zarkout Governing the IoT Data 381 IoT Trustworthiness 382 Information Governance Versus IoT Trustworthiness 384 IoT Trustworthiness Journey 385 Conclusion 386 Part Five—Long-Term Program Issues 391 Chapter 17 Long-Term Digital Preservation 393Charles M. Dollar and Lori J. Ashley Defining Long-Term Digital Preservation 393 Key Factors in Long-Term Digital Preservation 394 Threats to Preserving Records 396 Digital Preservation Standards 397 PREMIS Preservation Metadata Standard 404 Recommended Open Standard Technology–Neutral Formats 405 Digital Preservation Requirements 409 Long-Term Digital Preservation Capability Maturity Model® 409 Scope of the Capability Maturity Model 412 Digital Preservation Capability Performance Metrics 416 Digital Preservation Strategies and Techniques 417 Evolving Marketplace 419 Looking Forward 420 Conclusion 421 Chapter 18 Maintaining an Information Governance Program and Culture of Compliance 425 Monitoring and Accountability 425 Change Management—Required 426By Monica Crocker Continuous Process Improvement 429 Why Continuous Improvement is Needed 430 Appendix A Information Organization and Classification: Taxonomies and Metadata 433Barb Blackburn, CRM, with Robert Smallwood; edited by Seth Earley Importance of Navigation and Classification 435 When is a New Taxonomy Needed? 435 Taxonomies Improve Search Results 436 Metadata and Taxonomy 437 Metadata Governance, Standards, and Strategies 438 Types of Metadata 440 Core Metadata Issues 441 International Metadata Standards and Guidance 442 Records Grouping Rationale 446 Business Classification Scheme, File Plans, and Taxonomy 446 Classification and Taxonomy 447 Prebuilt Versus Custom Taxonomies 448 Thesaurus Use in Taxonomies 449 Taxonomy Types 449 Business Process Analysis 453 Taxonomy Testing: A Necessary Step 457 Taxonomy Maintenance 457 Social Tagging and Folksonomies 458 Appendix B Laws and Major Regulations Related to Records Management 463 United States 463 Gramm-Leach-Bliley Act 463 Healthcare Insurance Portability and Accountability Act of 1996 (HIPAA) 463 PATRIOT Act (Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism Act of 2001) 464 Sarbanes-Oxley Act (SOX) 464 SEC Rule 17A-4 464 CFR Title 47, Part 42—Telecommunications 464 CFR Title 21, Part 11—Pharmaceuticals 464 US Federal Authority on Archives and Records: National Archives and Records Administration (NARA) 465 US Code of Federal Regulations 465 Canada 466 United Kingdom 468 Australia 469 Identifying Records Management Requirements in Other Legislation 471 Appendix C Laws and Major Regulations Related to Privacy 475 United States 475 European Union General Data Protection Regulation (GDPR) 476 Major Privacy Laws Worldwide, by Country 478 Glossary 481 About the Author 499 About the Major Contributors 501 Index 505
£75.05
John Wiley & Sons Inc Data Driven Business Transformation
Book SynopsisTable of ContentsPreface ix Glossary of Terms xiii Acknowledgements xv About the Authors xvii 1 What is Transformation? 1 2 Understand Your Starting Point 41 3 Making the Change Happen 93 4 Purpose 101 5 People 143 6 Method 173 7 Tools 197 8 Overall Change Management 223 9 Running a Business in the New Data-Driven World: Arriving at the Destination 229 10 Dynamic Data-Driven Business Transformation – D3 249 11 Conclusion 255 Index 261
£21.59
John Wiley & Sons Inc Leading in Analytics
Book SynopsisA step-by-step guide for business leaders who need to manage successful big data projects Leading in Analytics: The Critical Tasks for Executives to Master in the Age of Big Data takes you through the entire process of guiding an analytics initiative from inception to execution. You'll learn which aspects of the project to pay attention to, the right questions to ask, and how to keep the project team focused on its mission to produce relevant and valuable project. As an executive, you can't control every aspect of the process. But if you focus on high-impact factors that you can control, you can ensure an effective outcome. This book describes those factors and offers practical insight on how to get them right. Drawn from best-practice research in the field of analytics, the Manageable Tasks described in this book are specific to the goal of implementing big data tools at an enterprise level. A dream team of analytics and business experts have contributed their knowledge to show you how to choose the right business problem to address, put together the right team, gather the right data, select the right tools, and execute your strategic plan to produce an actionable result. Become an analytics-savvy executive with this valuable book. Ensure the success of analytics initiatives, maximize ROI, and draw value from big dataLearn to define success and failure in analytics and big data projectsSet your organization up for analytics success by identifying problems that have big data solutionsBring together the people, the tools, and the strategies that are right for the jobBy learning to pay attention to critical tasks in every analytics project, non-technical executives and strategic planners can guide their organizations to measurable results.Table of ContentsForeword by Dr. Tim Rahschulte xi Acknowledgments xv Introduction: The Last Analytics Mile 1 The Last Mile to Analytics Success 1 Expert Contributors 4 Task 0 Analytics Leadership 11 Knowledge Begins in Failure 12 From Failure to Success 17 The Seven Tasks for Analytics Success 22 Chapter Summary and Exercises 24 Task 1 The Problem 27 Solve the Right Problem 28 The DAD Framework for Analytics Action 28 Finding Valuable Problems to Solve 39 The Problem Statement 45 Checking for Project Viability 50 Prioritizing Viable Projects 52 Chapter Summary and Exercises 54 Task 2 The Team 61 Building a Winning Analytics Team 62 Building and Managing Your Team 73 Managing the Technical Team 81 Engaging Your Team 86 Chapter Summary and Exercises 89 Task 3 The Data 91 Amorphous Asset 92 Understanding Data’s Value 92 Identifying Valuable Data 97 Harnessing Data’s Value 101 A Few Vs to Enhance Value 107 Quality Data 114 Chapter Summary and Exercises 121 Task 4 The Tools 125 Analytics Mindset 126 Executives’ Role in Tools 127 Categories of Analytics 131 Predictive Analytics Tools 146 Prescriptive Analytics Tools 151 Tool Synergies 155 Limits of Analytics Tools 157 Chapter Summary and Exercises 158 Task 5 Execution 161 Execute = Action 162 Process 163 People 177 Problems 186 Chapter Summary and Exercises 189 Task 6 Analytics Maturity 191 Defining Analytics Maturity 192 Visualizing Analytics Maturity 194 Growing Analytics Maturity 210 Tools for Maturity 218 Chapter Summary and Exercises 225 Task 7 Responsible Analytics 227 Our Analytics Responsibility 228 Analytics Discernment 229 INFORMS Ethical Guidelines 232 Analytics for Good 241 Being Responsible for Our Analytics Future 248 Chapter Summary and Exercises 261 Conclusion: Crossing the Last Mile 265 We Must Cross It Together 265 Additional Learning Opportunities 268 Lasting Principles for Success 269 Afterword: Dr. Karl Kempf’s Legacy 271 Pioneering Analytics with Formula One Racing 271 Teaching Superman to Fly 273 Automating Aerospace Manufacturing 273 Making Better Decisions at Intel 273 Author’s Tribute 274 About the Author 275 Why Read Leading in Analytics 277 Author Index 279 Subject Index 283
£24.79
John Wiley & Sons Inc Benefits Management
Book SynopsisThe second edition of Benefits Management has been updated with current examples, further insights from experience and recent research. It shows how the enduring challenges achieving business value from information systems and technology projects can be addressed successfully. The approach, which is synthesized from best practices, sound theories and proven techniques from a range of management disciplines, is exemplified from the authors'' extensive experience of working with a wide range of organizations. The book includes examples from a wide variety of projects including non-IT projects. The book is written in an accessible style, ideal for practicing managers, and includes check lists and templates for using the processes, tools and techniques and real-life case studies of their application and impacts. The book now also includes: International survey results that reinforce the importance of the topic, the key management issues and evidence of how theTable of ContentsAbout the authors xi Preface xiii 1 The challenges of IS/IT projects 1 Dissatisfaction with current approaches to benefits delivery 4 The need for a fresh approach: benefits management 8 Benefits delivery 9 A focus on value 10 A business case linked to organizational strategy 11 The importance of change management 12 Commitment from business managers 13 IS/IT sufficient to do the job 13 Involvement of stakeholders 14 Educated in the use of technology 15 Post‑implementation benefits review 16 The importance of a common language 17 Summary 19 2 Understanding the strategic context 21 The external and internal perspectives of business strategy: the competitive forces and resource-based views 22 Resources, competences and capabilities 23 Ends, ways and means 26 PEST analysis 28 Industry attractiveness and competitive forces analysis 28 External value chain analysis 34 Internal value chain analysis 37 Alternative internal value chain configurations 40 Balancing the external and internal contexts: the dimensions of competence 44 Linking business, IS and IT strategies 47 Managing the portfolio of IS/IT investments 49 Organizational information competences 56 Summary 59 3 The foundations of benefits management 61 The gaps in existing methods and the implications 62 The origins of the benefits management approach and process 67 An overview of the benefits management process 68 Step 1: Identifying and structuring the benefits 69 Step 2: Planning benefits realization 73 Step 3: Executing the benefits plan 75 Step 4: Reviewing and evaluating the results 78 Step 5: Establishing the potential for further benefits 79 What is different about this approach? 80 Summary 83 4 Establishing the why, what and how 85 Why: identifying business and organizational drivers 86 Establishing investment objectives 91 Linking the investment objectives to the drivers 93 What: the business benefits 94 How: the benefits dependency network 95 Measurement and ownership 103 Benefit and change templates 111 Worked example: improved control within a food processing organization 111 Summary 121 5 Building the business case 127 Arguing the value of the project 129 Maintaining dependency: benefits are the result of changes 132 A structure for analysing and describing the benefits 133 Quantifying the benefits: the major challenge 136 Ways of overcoming the quantification problem 137 Financial benefits 144 Cost reductions 147 Revenue increases 148 Project cost assessment 150 Investment appraisal techniques 150 Variations in benefits and changes across the investment portfolio 152 Risk assessment 156 Completing the business case 161 Summary business case for the FoodCo project 163 Summary 166 6 Stakeholder and change management 169 Assessing the feasibility of achieving the benefit 170 Stakeholder analysis and management techniques 173 From analysis to action 178 Completing the benefits plan 182 Approaches to managing change 184 Matching the management approach and stakeholder behaviours 185 The nature of IT-enabled change management: is it different? 186 Alternative change management strategies 193 Summary 197 7 Implementing a benefits management approach 199 Rationales for introducing benefits management 200 Initiating and managing a benefits-driven project 204 The project sponsor 206 The business project manager 207 The role of project management offices (PMOs) 209 The first workshop 211 Activities between workshops 212 The second workshop 212 Inclusion of the benefits plan in the management of the project 217 Monitoring the benefits after implementation 223 Fit with other methodologies 224 Organizational benefits management maturity 225 Summary 234 8 The importance of context 235 Factors to take into account 236 The public sector 237 Small and medium-sized businesses (SMEs) 241 Multi-unit businesses: replicated deployments 242 Variations across the applications portfolio 245 Problem‑based: key operational and support investments 247 Innovation‑based: strategic and high potential investments 248 Different application types 252 E‑commerce and e‑business 252 Information management (IM) 253 Customer relationship management (CRM) systems 256 Enterprise resource planning (ERP) systems 259 Infrastructure investments 263 Non-IT projects 266 Different IS/IT supply arrangements 267 Summary 271 9 From projects to programmes to portfolios 273 Defining programmes 274 Planned and emergent programmes 276 Programme dependency networks 276 The management of programme benefits 282 Managing the IS/IT project investment portfolio 284 Governance and portfolio management 285 Setting priorities 287 Links to drivers 290 Benefits management lite 293 Project portfolio management in practice 295 Summary 295 10 Creating a better future 299 The continuing challenge of IS/IT projects 300 Characteristics of the benefits management approach 300 The value of the process 301 Using benefits management to formulate and implement strategy 303 Incorporating benefits management into strategic thinking 308 Examples of benefits-driven strategies 311 Future trends in IS/IT and their implications for benefits management 312 A final word or two 323 Glossary 325 References 329 Index 337
£37.80
McGraw-Hill Companies LooseLeaf for Business Driven Technology
Book Synopsis
£166.87
John Wiley & Sons Inc Introduction to Information Systems
Book SynopsisTable of ContentsPreface iii 1 Introduction to Information Systems 1 2 Organizational Strategy, Competitive Advantage, and Information Systems 31 3 Ethics and Privacy 65 4 Information Security 83 5 Data and Knowledge Management 117 6 Telecommunications and Networking 159 7 E-Business and E-Commerce 197 8 Wireless, Mobile Computing, and Mobile Commerce 229 9 Social Computing 263 10 Information Systems within the Organization 297 11 Customer Relationship Management and Supply Chain Management 325 12 Business Analytics 359 13 Acquiring Information Systems and Applications 393 14 Artificial Intelligence 419 TECHNOLOGY GUIDE 1 Hardware 469 TECHNOLOGY GUIDE 2 Software 489 TECHNOLOGY GUIDE 3 Cloud Computing 497 Appendix Apply the Concept Activities 525 Glossary 575 Company Index 585 Subject Index 593
£135.80
HarperCollins Focus The Little Book of Data
Book Synopsis
£18.00
John Wiley and Sons Ltd Governance and Knowledge Management for
Book SynopsisThe book not only gives a clear picture of the policy and strategic framework of PFI/PPP projects, the governance and knowledge management issues through different phases from planning, design development to operation and service delivery and the processes associated with each phase, but practical tools, methodologies and capabilities needed to deliver PFI/PPP projects in a range of sectors are also explained. It clearly demonstrates the key imperatives that are the hallmark of successful programmes and projects no matter what there method of funding or delivery. I have no doubt that, in undertaking the programmes and projects that I am responsible for delivering and in undertaking OGC Gateway Reviews, to support clients delivering their own programmes and projects, I will draw on the material contained in this book. From the Foreword by Rob Smith, Director of Gateway Reviews and Estates & Facilities, Department of Health There is a growing demand worldwide for Table of ContentsForeword About the Authors Chapter 1 Introduction 1.1 The Context 1.2 Key Drivers of PPP/PFI 1.3 Definitions and Key Features 1.4 Types of PPP/PFI Projects 1.5 Evolution and Development of PPP/PFI 1.6 Need for Governance and Knowledge Management 1.7 Organisation of the Chapters 1.7.1 Part 1 1.7.2 Part 2 1.7.3 Part 3 1.7.4 Part 4 References Chapter 2 Policy and Strategic Framework 2.1 Introduction 2.2 The Policy Framework 2.2.1 Policy environment 2.2.2 Policy theory and objectives 2.2.3 Monitoring and evaluation 2.2.4 Institutions and roles 2.2.5 Expertise and resources 2.2.6 Processes 2.2.7 Information and knowledge systems 2.3 Governing Principles of PFI Projects 2.3.1 Value for money and risk transfer 2.3.2 Whole life cycle commitment 2.3.3 Facilitating the delivery of ‘core’ public services 2.3.4 Payments for services based on performance 2.4 Management Strategy 2.4.1 Team composition 2.4.2 Contract and interface management 2.4.3 Stakeholder engagement 2.5 Funding Strategy 2.5.1 Debt and equity component 2.5.2 Project structuring, bankability and credit enhancement 2.6 Sustainability Strategy 2.7 European and International Perspective 2.8 Concluding Remarks References Chapter 3 Implementation and Delivery Mechanisms 3.1 Introduction 3.2 Needs Assessment and Business Case Development 3.2.1 The output specification 3.2.2 Risk transfer 3.2.3 Risk pricing 3.3 Advertisement, Pre-Qualification and Bidding 3.4 Competitive Negotiation and Dialogue Procedures 3.5 Evaluation of Bids 3.5.1 Value for money 3.5.2 Affordability 3.6 Preferred Bidder and Financial Close 3.6.1 Whole life cost plan 3.6.2 Financial modelling 3.6.3 Due diligence 3.7 Construction Activities 3.8 Operation and Service Delivery 3.8.1 Performance monitoring 3.8.2 Payment mechanism 3.8.3 Handing back 3.9 Concluding Remarks References Chapter 4 Governance in Project Delivery 4.1 Introduction 4.2 Definitions and Principles of Governance 4.3 Key Components of Governance 4.3.1 Organisational structure 4.3.2 Control and monitoring mechanisms 4.4 Planning and Development Phase of PPP/PFI Project 4.4.1 Organisational structure and accountability 4.4.2 Project approval processes 4.4.3 Project controls and gateways 4.4.4 Post-project evaluation 4.5 Construction Phase of PPP/PFI Projects 4.5.1 Design controls for construction 4.5.2 Project management 4.5.3 Project performance 4.6 Operation and Service Delivery Phase of PPP/PFI Project 4.6.1 Control and monitoring of service delivery 4.6.2 Organisational structure 4.7 Concluding Remarks References Chapter 5 Case Studies on Governance in the Health Sector 5.1 Introduction 5.2 Overview of Health Sector and Evolution of PFI/PPP Projects 5.3 Case Study Findings on Early PFI Schemes 5.4 Case Study Findings on Complex PFI Schemes 5.5 Analysis and Discussion of Case Studies (5.1–5.4) 5.5.1 Reporting structure and levels of responsibilities 5.5.2 Effective controls 5.5.3 Project management 5.5.4 Risk management 5.5.5 Critical success factors (CSF) in projects 5.5.6 Critical failure factors in projects 5.5.7 Project outcome 5.6 Concluding Remarks References Chapter 6 Knowledge Management in Collaborative Projects 6.1 Introduction 6.2 Knowledge and Associated Concepts 6.3 Knowledge Management 6.4 Theory of Knowledge Creation 6.5 Types of Knowledge and Project Complexity 6.6 KM Life Cycle 6.7 KM Systems 6.7.1 KM technologies 6.7.2 KM techniques 6.8 Learning in Project Organisations 6.9 Developing a Business Case for KM 6.10 Development of a KM Strategy 6.11 KM Toolkit for PFI/PPP Projects 6.12 Concluding Remarks References Chapter 7 Case Studies on Knowledge Transfer 7.1 Introduction 7.2 Key Problem Areas and Scope for Learning 7.2.1 Outline business case 7.2.2 PB 7.2.3 FM 7.3 The Need for Knowledge Transfer 7.4 Improvement Capability and Organisational Readiness 7.5 Concluding Remarks References Chapter 8 Knowledge and Capacity Building Challenges 8.1 Introduction 8.2 Roles and Participation 8.3 Motivation and Perception 8.4 Value for Money, Costs, Innovation and Risks 8.5 Enablers and Barriers 8.5.1 Expertise and knowledge 8.5.2 Procurement periods 8.5.3 Other barriers 8.5.4 Unique PFI issues 8.6 Scope for Learning and Developing Knowledge 8.6.1 Output specification and client requirements 8.6.2 Project management structure 8.6.3 Risks 8.6.4 Design innovation/quality 8.6.5 Standardisation of documents 8.6.6 Market capacity and public perception 8.7 Developing Knowledge for Capacity Building 8.7.1 Knowledge centres 8.7.2 Dedicated PPP units 8.7.3 Best practice and guidance documents 8.7.4 Traditional training and CPD events 8.7.5 Knowledge sharing networks and communities of practice 8.7.6 Conferences, seminars and workshops 8.7.7 Staff exchange and secondment 8.7.8 External advisers and technical assistance 8.7.9 Research and innovation capacity 8.8 Concluding Remarks References Chapter 9 The Knowledge Transfer Framework 9.1 Introduction 9.2 Knowledge Transfer Issues 9.2.1 Knowledge transfer needs 9.2.2 Types of knowledge to transfer 9.2.3 Mechanisms for knowledge transfer 9.2.4 Knowledge transfer problems 9.3 The Knowledge Transfer Conceptual Model 9.4 Improving PFI/PPP Participation and Exploring Opportunities (Stage 1) 9.5 Building a Knowledge Map and Transfer Capability (Stage 2) 9.6 Creating an Action Plan for Learning and Capacity Building (Stage 3) 9.7 Evaluation of Framework 9.8 Industrial Application, Dissemination and Benefits 9.9 Concluding Remarks References Chapter10 Conclusion 10.1 Governance Issues 10.2 Knowledge Management and Capacity Building Issues 10.3 Sustainability of PFI/PPP Projects Reference Appendix A An Example of Output Specification (Accommodation Standard) Appendix B1 Output Specification (Facilities Management Standard) Appendix B2 Example of Performance Parameters (Car Park) Appendix C Performance Measurement System Index
£84.56
Harvard Business Press Collective Genius
Book SynopsisNamed one of "10 Management Classics for 2022" by Thinkers50 Why can some organizations innovate time and again, while most cannot?You might think the key to innovation is attracting exceptional creative talent. Or making the right investments. Or breaking down organizational silos. All of these things may help—but there’s only one way to ensure sustained innovation: you need to lead it—and with a special kind of leadership. Collective Genius shows you how. Preeminent leadership scholar Linda Hill, along with former Pixar tech wizard Greg Brandeau, MIT researcher Emily Truelove, and Being the Boss coauthor Kent Lineback, found among leaders a widely shared, and mistaken, assumption: that a “good” leader in all other respects would also be an effective leader of innovation. The truth is, leading innovation takes a distinctive kind of leadership, one that unleashes and harnesses theTrade ReviewWinner of the Thinkers50 Award for Innovation, 2015 Gold medal winner for Leadership in the Axiom Book Awards, 2015 Winner of the HBR Warren Bennis Prize for the Best Leadership Article, 2015 "Recommended Reading: 10 Books on Creative Leadership" -- Forbes "This immensely worthwhile read redefines leadership, encouraging would-be leaders of innovation to shuck the "Follow me! I know the way" approach and opt for an inverted organizational pyramid." -- Success magazine "Throughout this concise book, the emphasis is on practical examples and detailed studies of what is required to make each aspect of innovation work. This thoroughness extends to the authors' prescriptions for the future." -- Forbes "Collective Genius gives diverse food for thought ... overall it successfully bridges the gap between theory and business practice." -- Personalwirtschaft ADVANCE PRAISE for Collective Genius: Tim Brown, President and CEO, IDEO-- "The leadership of innovative teams and organizations is perhaps the most confounding mystery in business today ... Collective Genius reveals the principles by which we can unlock the collective potential of our colleagues and release the creative potential of our organizations." Reid Hoffman, cofounder and Chairman, LinkedIn; coauthor, The Alliance-- "An interesting and instructive look at how leaders can create flexible corporate ecosystems to unleash individual talent in ways that lead to greater organizational innovation." Kenneth I. Chenault, CEO and Chairman, American Express-- "Collective Genius offers real-world insights that will help today's business leaders challenge the status quo, drive new ideas, and create an environment where change and innovation are the norm." Tony Hsieh, CEO, Zappos; New York Times bestselling author, Delivering Happiness-- "Linda Hill and her coauthors argue that innovation requires a different kind of leader--someone who can create and sustain a culture that brings out the 'collective genius' of all their diverse and talented people. A great read for anyone leading a team, organization, or community." Terri Kelly, President and CEO, W. L. Gore & Associates-- " ... Collective Genius is one of the few books that truly captures innovation in action and the important role--and qualities--of leaders who make it happen." Mark M. Little, Senior Vice President, Director of Global Research, and Chief Technology Officer, General Electric-- "A great read, full of important insights for anyone involved in high-impact innovation ... I look forward to sharing it with my colleagues." Joi Ito, Director, MIT Media Lab-- "... A must-read for any manager or participant in an organization that requires innovation--in other words, any organization that wants to be successful in the new world of continuous massive disruptions." Clayton M. Christensen, Kim B. Clark Professor of Business Administration, Harvard Business School; author, The Innovator's Dilemma-- "Innovation. Leadership. Motivation. Execution. What we need to do is quite obvious. And thanks to this book, we now have a guide to teach us how."
£21.85
Harvard Business Review Press Critical Knowledge Transfer
Book Synopsis How to transfer your organization’s most important knowledgebefore it walks out the doorWhen highly skilled subject matter experts, engineers, and managers leave their organizations, they take with them years of hard-earned, experience-based knowledgemuch of it undocumented and irreplaceable. Organizations can thereby lose a good part of their competitive advantage. The tsunami of boomer” retirements has created the most visible, urgent need to transfer such knowledge to the next generation. But there is also an ongoing torrent of acquisitions, layoffs, and successionsnot to mention commonplace promotions and transfersall of which involve the loss of essential expertise.Dorothy Leonard and Walter Swap first addressed this acute loss of knowledge in their groundbreaking book Deep Smarts (2005). Since then, managers have repeatedly asked them for practical, proven techniques that will help transfer those deep smTrade Review"In today's workplace, knowledge is power--but only if you can capture, preserve, share, and use it. That's where Critical Knowledge Transfer: Tools for Managing Your Company's Deep Smarts comes in. This book is highly useful for anyone concerned with the loss of organizational knowledge and the costs associated with it." -- TD magazine (Association for Talent Development) ADVANCE PRAISE for Critical Knowledge Transfer: Teresa Roche, Vice President and Chief Learning Officer, Agilent Technologies-- "An outstanding and comprehensive field guide for anyone who really cares about talent in his or her organization. Leonard, Swap, and Barton outline the foundations of knowledge transfer and provide practical applications to help you reflect thoughtfully and act effectively on critical knowledge transfer issues. A pragmatic and compelling book." T.J. Elliott, Vice President and Chief Learning Officer, ETS-- "When those in our organizations with 'deep smarts' leave, taking their knowledge with them, what do we do? The techniques in this book, with their insightful specificity and proven practicality, will benefit the leader who wishes to solve this critical dilemma." Richard Gross, Vice President, Learning and Development, Cargill, Inc.-- "Critical Knowledge Transfer provides a thought-provoking, comprehensive, and practical guide for transferring critical, experience-based knowledge. I highly recommend it for business and HR leaders alike." Steve Phillips, Chief Information Officer, Avnet, Inc.-- "With the speed of business today, companies can't afford to lose the deep, experience-based knowledge of departing employees and leaders. Critical Knowledge Transfer provides profound insight into this challenge, along with concrete tools, techniques, and examples that businesses can apply immediately to prevent this hard-won knowledge from walking out the door forever."
£21.85
Harvard Business Press Big Data at Work
Book Synopsis Go ahead, be skeptical about big data. The author wasat first.When the term big data” first came on the scene, bestselling author Tom Davenport (Competing on Analytics, Analytics at Work) thought it was just another example of technology hype. But his research in the years that followed changed his mind.Now, in clear, conversational language, Davenport explains what big data meansand why everyone in business needs to know about it. Big Data at Work covers all the bases: what big data means from a technical, consumer, and management perspective; what its opportunities and costs are; where it can have real business impact; and which aspects of this hot topic have been oversold.This book will help you understand: Why big data is important to you and your organization What technology you need to manage it How big data could change your job, your company, and your industryTrade Review"It's a required reading for managers that need a straightforward, hype-free introduction to big data, a clear and clarifying "signal" in the incredible noise around the confusing and mislabeled term." -- Forbes "Davenport has written a thought-provoking book about a current topic that is becoming more important to business and individuals every day. Summed up: Highly recommended." -- Choice magazine "The book covers all aspects of the issue, from what big data means, to whom you must hire, to what technologies to follow. It's surprisingly easy to read, given the topic, and offers good examples to ponder from startups and large firm." -- Globe & Mail "Davenport is a methodologically-sound researcher. His deep interviews and surveys of executives and data scientists set a standard for excellence in an industry where marketing bravado generally supersedes scientific rigor" -- Information Management (information-management.com) ADVANCE PRAISE for Big Data at Work: Jane Griffin, Managing Director Analytics, Deloitte Canada and Americas-- "Big Data at Work is the first and only book to describe how real organizations are using big data, extracting value from it, and combining it with other forms of data and analytics. It's an invaluable guide to planning and action." Jonathan D. Becher, Chief Marketing Officer, SAP-- "Is Big Data a buzzword or does it have practical applications in business? Big Data at Work goes beyond tech-talk to help businesspeople turn Big Data into Big Decisions." Gary L. Gottlieb, MD, MBA, President and CEO, Partners HealthCare System, Inc.; Professor of Psychiatry, Harvard Medical School-- "Big Data at Work provides a terrific foundation for thoughtful planning to exploit the business opportunities created by diverse and vast sources of information. Davenport's clear approach will enlighten managers about the need to carefully mine these resources to improve operations and products while driving new and competitive strategies." Rob Bearden, CEO, Hortonworks-- "Thomas Davenport has supplied a smart, practical book for anyone looking to unlock the opportunities--and avoid the pitfalls--of big data." Adele K. Sweetwood, Vice President, Americas Marketing & Support, SAS-- "Conversational, engaging, and an exceptional guide for decision making in the big data world. Big Data at Work offers insight to the business and technology components of a big data strategy, a path to success, and best practices from across industry sectors."
£21.25
Taylor & Francis Inc Knowledge Service Engineering Handbook
Book SynopsisEdited by Jussi Kantola, the founding faculty member of the world's first university Knowledge Service Engineering Department at Korea Advanced Institute of Science and Technology, and Waldemar Karwowski from the Department of Industrial Engineering and Management Systems at UCF, Knowledge Service Engineering Handbook defines what knowledge services engineering means and how it is different from service engineering and service production. This groundbreaking handbook explores recent advances in knowledge service engineering from the accomplished researchers and practitioners in this field from around the world and provides engineering, systemic, industry, and consumer use viewpoints to knowledge service systems and engineering paradigms. The handbook outlines how to acquire and utilize knowledge in the 21st century presenting multiple cultural aspects including US, European, and Asian perspectives. Organized into four parts, it begins with aTable of ContentsPreface. Introduction to Knowledge Service Engineering. 21st Century knowledge Society. High-Performance Human-Information network Systems. Human-Knowledge System Interaction. Knowledge-based Systems Engineering. KIBS - Knowledge Intensive Business Services. Knowledge Service Industry. Customers view to Knowledge Service. References.
£147.25
Dundurn Group Ltd Government Digital
Book SynopsisGovernments all over the world are consistently outpaced by digital change, and are falling behind.Digital government is a better performing government. It is better at providing services people and businesses need. Receiving benefits, accessing health records, registering companies, applying for licences, voting all of this can be done online or through digital self-service. Digital technology makes government more efficient, reduces hassle, and lowers costs. But what will it take to make governments digital? Good governance will take nothing short of a metamorphosis of the public sector. With contributions from industry, academic, and government experts including Hillary Hartley, chief digital officer for Ontario, and Salim Ismail, founder of Singularity University Government Digital lays down a blueprint for this radical change.Trade ReviewOver the next decade, expectations of how government services should be delivered will shift.... It is my hope that Canada will be at the forefront of this transformation, figuring out how good governance can be digitally distributed, and sharing what we find with the world. * — Tobias Lütke, CEO, Shopify *Estonia’s experience suggests that government digitisation provides numerous opportunities to make people’s lives easier and more efficient. Governments must not miss this opportunity. All public service leaders better read up on it from this book and get to action. * — Jüri Ratas, Prime Minister of the Republic of Estonia *This book is an excellent blueprint for governments around the world that need to retool their infrastructure, their policies and their citizens for the success in the interconnected, data-driven age. It provides great insight for all public office holders who dare to act boldly, using new ways to empower and serve modern citizenry and in the process promote public interest and preserve our freedoms.” * — Jim Balsillie, Chairman, Council of Canadian Innovators *Governments that get digital right will radically transform how it innovates, competes, and engages its constituent to drive economic growth and prosperity. Government Digital does a terrific job of setting the stage and prescribing how to design the right strategy and governance so countries can embrace the benefits of digital transformation. * — Manoj Saxena, Executive Chairman, CognitiveScale. Managing Director, The Entrepreneur’s Fund. Former General Manager, IBM Watson *Table of Contents Introduction — Alex Benay Chapter 1: Trust in an Era of “Open” and Digital Government — Mary Francoli Chapter 2: Shift Happens: Governments and the Fourth Industrial Revolution — Iain Klugman Chapter 3: Fifth-Generation Wireless: The Backbone Behind Smart Cities and Self Government — Ray Sharma and Amir Bashir Chapter 4: Building the Future of Learning — John Baker Chapter 5: An Openness — Hilary Hartley Chapter 6: Government Social Media — Jennifer Urbanski Chapter 7: The Future of Digital Government Services — Olivia Neal Chapter 8: Building a Digital Government the e-Estonian Way — Siim Sikkut Chapter 9: Government as a Platform: How Governments Can Lead in a Digital World — Alex Benay Chapter 10: A Path to Exponential Government — Salim Ismail Conclusion — Alex Benay Acknowledgements List of Abbreviations
£14.39
Taylor & Francis Inc Knowledge and Systems Science
Book SynopsisIntegrating ideas from the fields of systems science and knowledge science, Knowledge and Systems Science: Enabling Systemic Knowledge Synthesis shows how to create and justify various pieces of knowledge systemically. Written by one of the foremost experts in this area, the book presents approaches for the systemic integration of knowledge, which can help solve complex problems today and in the future.After discussing issues of systemic knowledge synthesis, the book emphasizes the importance of the human dimension in problem solving and introduces a new integrated systems approach called the informed systems approach. It also covers mathematical information aggregation techniques.Moving on to knowledge science concepts and approaches, the book discusses organizational and academic knowledge creation models and considers a sociological interpretation of the knowledge integration system. To support knowledge science as an academic discipliTable of ContentsIssues of Systemic Synthesis. Systems Approaches. An Integrated Systems Approach. Mathematical Information Aggregation. The Emergence of Knowledge Science. Knowledge Creation Models. Knowledge Synthesis or Construction. Knowledge Justification. References. Index.
£142.50
Idea Group,U.S. Rethinking the Conceptual Base for New Practical
Book SynopsisInformation value and quality can be considered an essential factor to evaluate both conceptual and practical contributions in organisational, technical, and scientific tasks and projects. It is important to effectively observe and implement these concepts in real organisational plans and efforts. Rethinking the Conceptual Base for New Practical Applications in Information Value and Quality discusses the re-evaluation of the conceptual base of information value and quality found in different forms of media; and how these concepts can be analyzed in real applications and business scenarios. This book is a vital reference source for scholars, practitioners, IT specialists, and students interested in information and knowledge management.
£140.00
Xlibris Corporation Change Management Process For Information Technology
£16.71
Apple Academic Press Inc. The Frugal CISO
Book SynopsisIf you're an information security professional today, you are being forced to address growing cyber security threats and ever-evolving compliance requirements, while dealing with stagnant and decreasing budgets. The Frugal CISO: Using Innovation and Smart Approaches to Maximize Your Security Posture describes techniques you can immediately put to use to run an effective and efficient information-security management program in today's cost-cutting environment.The book outlines a strategy for managing the information security function in a manner that optimizes cost efficiency and results. This strategy is designed to work across a wide variety of business sectors and economic conditions and focuses on producing long-term results through investment in people and technology.The text illustrates real-world perspectives that reflect the day-to-day issues that you face in running an enterprise's security operations. Focused on managing information sTable of ContentsNew Normal. Information Security Maturity Life Cycle. Reducing Complexity. Frugal Hiring. Frugal Team Management. Managing External Parties Effectively. Security Awareness: Fluff or Strategic Investment? Information Security Policies and Procedures. Is This Necessary? Understand the Budgeting Cycle. Using the Goldilocks Principle. The Hybrid (Frugal) CISO. Frugality as a Continuing Strategy for Information Security Management.
£40.84
APress Securing Office 365
Book Synopsis Understand common security pitfalls and discover weak points in your organization''s data security, and what you can do to combat them. This book includes the best approaches to managing mobile devices both on your local network and outside the office. Data breaches, compliance fines, and distribution of personally identifiable information (PII) without encryption or safeguards place businesses of all types at risk. In today''s electronic world, you must have a secure digital footprint that is based on business processes that are designed to protect information. This book is written for business owners, chief information security officers (CISO), and IT managers who want to securely configure Office 365. You will follow the Microsoft cybersecurity road map through a progressive tutorial on how to configure the security services in Office 365 to protect and manage your business. Table of Contents1. Why Security and Compliance 2. Azure and Office 365 Security 3. Office 365- Security Score 4. Office 365- Deploying Identity Management with EMS 5. Office 365- Mobile Device Management with EMS 6. Using Office 365 Compliance Center 7. Migration Step by Step 8. Managing Your Office 365
£58.49
APress Demystifying Digital Transformation
Book SynopsisEquip yourself with tools to approach digital transformation within your organization successfully. Today, over 80% of digital transformation engagements fail to reach their objectives (as reported through a survey by Couchbase). The challenge to overcome is that the pace of change in digital has left business users falling behind. Geared towards non-technical professionals, this book seeks to get executives on track to lead this innovation wave. Data as the prime lever in this innovation wave has accelerated the pace of change from earlier innovation waves by 25 years. Companies are finding it hard to adapt as their internal processes do not allow such rapid changes. Companies are stuck with outdated tools to manage DX projects. This leads to outsourcing the responsibility for DX to IT teams and outside system developers and causing great problems.Toolsets from data visualization, simulated prototyping, video editing and Whiteboarding will be introduced and simplified to show you caTable of Contents1. Introduction 2. Digital Transformation and Big Data3. Visual Style and Prototyping Tools 4. The Problem with DX Engagements Today 5. Introduction to data Mining and Algorithms6. Managing the Technology Deluge7. Introduction to No Code AI Toolsets8. Digital Ethics 9. Digital Transformation Future and Next Steps AppendicesReferences
£37.99
SAP Press SAP Integration Suite
Book SynopsisSAP's integration technologies are now combinedbut what is SAP Integration Suite, and how do you use it to manage an integrated enterprise landscape? In this book, get the answers to these questions and more as you take a tour of the new suite. Then get step-by-step instructions for using key capabilities such as prepackaged integrations, open APIs, integration scenarios, the Integration Advisor, and more. Master the complete integration suite!In this book, you'll learn about:a. The Integration LandscapeDiscover SAP's new approach to integration. See how the SAP Integration Suite encompasses a series of integration technologies, including the architecture and complimentary intelligent technologies. b. Key Capabilities Learn about services like SAP API Business Hub for pre-packaged accelerators, the cloud integration service for application integration, the integration advisor for automated integration, and SAP Event Mesh for event-driven integration. c. Integration Scenarios Use inte
£73.10
De Gruyter Marketing Measurement and Analytics
Book Synopsis
£31.05
Information Today Information Management for the Intelligent
Book Synopsis
£37.52
ESRI Press Telling Stories with Maps
£47.49
Project Management Institute The Digital Transformation Playbook - SECOND
Book SynopsisThe Digital Transformation Playbook: What You Need to Know and Do is an indispensable resource for you and your organization as you embark on the exciting and challenging journey of digital transformation. It features insightful ideas and best practices that drive digital transformation. Contributors include leading thinkers and practitioners drawn from around the world.
£23.96
Project Management Institute The Digital Transformation Playbook: What You
Book SynopsisThe Digital Transformation Playbook: What You Need to Know and Do is an indispensable resource for you and your organization as you embark on the exciting and challenging journey of digital transformation. It features insightful ideas and best practices that drive digital transformation. Contributors include leading thinkers and practitioners drawn from around the world.
£31.96
American Bar Association Unlocking the Future
£42.12
Toronto Academic Press Business Information Systems
£86.40
Emerald Publishing Knowledge Translation
Book SynopsisKnowledge translation is a relatively new research topic originating in fields of health sciences and economic development. It is of great interest to knowledge management researchers and practitioners.
£80.75
Emerald Publishing Limited A Systemic Theory of Knowledge Management
Book SynopsisThe Fourth Industrial Revolution while creating many new opportunities, is inevitably going to lead to uncertainty around specific jobs. To understand which jobs will be uncertain as society moves towards the Fourth Industrial Revolution, Johannessen adopts three time-perspectives.
£42.75
Advantage Media Group, Inc. The Big Commitment
Book Synopsis
£18.89
de Gruyter Handbuch Der Wirtschaftswissenschaftlichen
Book Synopsis
£134.09
