IT and information systems management Books

Book SynopsisThis broad, deep, but not-too-technical guide introduces you to the fundamental principles of data science and walks you through the "data-analytic thinking" necessary for extracting useful knowledge and business value from the data you collect.

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Book SynopsisGetting numbers is easy; getting trustworthy numbers is hard. From experimentation leaders at Amazon, Google, LinkedIn, and Microsoft, this guide to accelerating innovation using A/B tests includes practical examples, pitfalls, and advice for students and industry professionals, plus deeper dives into advanced topics for experienced practitioners.Trade Review'At the core of the Lean Methodology is the scientific method: Creating hypotheses, running experiments, gathering data, extracting insight and validation or modification of the hypothesis. A/B testing is the gold standard of creating verifiable and repeatable experiments, and this book is its definitive text.' Steve Blank, Adjunct professor at Stanford University, father of modern entrepreneurship, author of The Startup Owner's Manual and The Four Steps to the Epiphany'This book is a great resource for executives, leaders, researchers or engineers looking to use online controlled experiments to optimize product features, project efficiency or revenue. I know firsthand the impact that Kohavi's work had on Bing and Microsoft, and I'm excited that these learnings can now reach a wider audience.' Harry Shum, EVP, Microsoft Artificial Intelligence and Research Group'A great book that is both rigorous and accessible. Readers will learn how to bring trustworthy controlled experiments, which have revolutionized internet product development, to their organizations.' Adam D'Angelo, Co-founder and CEO of Quora and former CTO of Facebook'This book is a great overview of how several companies use online experimentation and A/B testing to improve their products. Kohavi, Tang and Xu have a wealth of experience and excellent advice to convey, so the book has lots of practical real world examples and lessons learned over many years of the application of these techniques at scale.' Jeff Dean, Google Senior Fellow and SVP Google Research'Do you want your organization to make consistently better decisions? This is the new bible of how to get from data to decisions in the digital age. Reading this book is like sitting in meetings inside Amazon, Google, LinkedIn, Microsoft. The authors expose for the first time the way the world's most successful companies make decisions. Beyond the admonitions and anecdotes of normal business books, this book shows what to do and how to do it well. It's the how-to manual for decision-making in the digital world, with dedicated sections for business leaders, engineers, and data analysts.' Scott Cook, Intuit Co-founder & Chairman of the Executive Committee'Online controlled experiments are powerful tools. Understanding how they work, what their strengths are, and how they can be optimized can illuminate both specialists and a wider audience. This book is the rare combination of technically authoritative, enjoyable to read, and dealing with highly important matters.' John P. A. Ioannidis, Stanford University'Kohavi, Tang, and Xu are pioneers of online experimentation. The platforms they've built and the experiments they've enabled have transformed some of the largest internet brands. Their research and talks have inspired teams across the industry to adopt experimentation. This book is the authoritative yet practical text that the industry has been waiting for.' Adil Aijaz, Co-founder and CEO, Split Software'Which online option will be better? We frequently need to make such choices, and frequently err. To determine what will actually work better, we need rigorous controlled experiments, aka A/B testing. This excellent and lively book by experts from Microsoft, Google, and LinkedIn presents the theory and best practices of A/B testing. A must read for anyone who does anything online!' Gregory Piatetsky-Shapiro, Ph.D., president of KDnuggets, co-founder of SIGKDD, and LinkedIn Top Voice on Data Science & Analytics'Ron Kohavi, Diane Tang and Ya Xu are the world's top experts on online experiments. I've been using their work for years and I'm delighted they have now teamed up to write the definitive guide. I recommend this book to all my students and everyone involved in online products and services.' Erik Brynjolfsson, Massachusetts Institute of Technology, co-author of The Second Machine Age'A modern software-supported business cannot compete successfully without online controlled experimentation. Written by three of the most experienced leaders in the field, this book presents the fundamental principles, illustrates them with compelling examples, and digs deeper to present a wealth of practical advice. It's a 'must read'! Foster Provost, New York University and co-author of the best-selling Data Science for Business'In the past two decades the technology industry has learned what scientists have known for centuries: that controlled experiments are among the best tools to understand complex phenomena and to solve very challenging problems. The ability to design controlled experiments, run them at scale, and interpret their results is the foundation of how modern high tech businesses operate. Between them the authors have designed and implemented several of the world's most powerful experimentation platforms. This book is a great opportunity to learn from their experiences about how to use these tools and techniques.' Kevin Scott, EVP and CTO of Microsoft'Online experiments have fueled the success of Amazon, Microsoft, LinkedIn and other leading digital companies. This practical book gives the reader rare access to decades of experimentation experience at these companies and should be on the bookshelf of every data scientist, software engineer and product manager.' Stefan Thomke, William Barclay Harding Professor, Harvard Business School, author of Experimentation Works: The Surprising Power of Business Experiments'The secret sauce for a successful online business is experimentation. But it is a secret no longer. Here three masters of the art describe the ABCs of A/B testing so that you too can continuously improve your online services.' Hal Varian, Chief Economist, Google, and author of Intermediate Microeconomics: A Modern Approach'Experiments are the best tool for online products and services. This book is full of practical knowledge derived from years of successful testing at Microsoft Google and LinkedIn. Insights and best practices are explained with real examples and pitfalls, their markers and solutions identified. I strongly recommend this book!' Preston McAfee, former Chief Economist and VP of Microsoft'Experimentation is the future of digital strategy and 'Trustworthy Experiments' will be its Bible. Kohavi, Tang and Xu are three of the most noteworthy experts on experimentation working today and their book delivers a truly practical roadmap for digital experimentation that is useful right out of the box. The revealing case studies they conducted over many decades at Microsoft, Amazon, Google and LinkedIn are organized into easy to understand practical lessens with tremendous depth and clarity. It should be required reading for any manager of a digital business.' Sinan Aral, David Austin Professor of Management, Massachusetts Institute of Technology, and author of The Hype MachineTable of ContentsPreface – how to read this book; 1. Introduction and motivation; 2. Running and analyzing experiments: an end-to-end example; 3. Twyman's law and experimentation trustworthiness; 4. Experimentation platform and culture; Part II: 5. Speed matters: an end-to-end case study; 6. Organizational metrics; 7. Metrics for experimentation and the Overall Evaluation Criterion (OEC); 8. Institutional memory and aeta-analysis; 9. Ethics in controlled experiments; Part III: 10. Complementary techniques; 11. Observational causal studies; Part IV: 12. Client-side experiments; 13. Instrumentation; 14. Choosing a randomization unit; 15. Ramping experiment exposure: trading off speed, quality, and risk; 16. Scaling experiment analyses; Part V: 17. The statistics behind online controlled experiments; 18. Variance estimation and improved sensitivity: pitfalls and solutions; 19. The A/A test; 20. Triggering for improved sensitivity; 21. Guardrail metrics; 22. Leakage and interference between variants; 23. Measuring long-term treatment effects.

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Book Synopsis New York Times BestsellerForeword by Steven Pinker,...

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Book SynopsisThis book is a refreshingly practical yet theoretically sound roadmap to leveraging data analytics and data science. The vast amount of data generated about us and our world is useless without plans and strategies that are designed to cope with its size and complexity, and which enable organizations to leverage the information to create value in marketing.Creating Value with Data Analytics in Marketing provides a nuanced view of big data developments and data science, arguing that big data is not a revolution but an evolution of the increasing availability of data that has been observed in recent times. Building on the authors' extensive academic and practical knowledge, this book aims to provide managers and analysts with strategic directions and practical analytical solutions on how to create value from existing and new big data. The second edition of this bestselling text has been fully updated in line with developments in the field and includes a selection of new, Trade Review"More than ever before, managers are held accountable for the return on their marketing investments. Data science has thus become a centerpiece in the skills arsenal of today’s manager. This comprehensive, yet eminently readable book is a must read for anyone seriously interested in using data science to create firm value."Jan-Benedict Steenkamp, C. Knox Massey Distinguished Professor of Marketing, University of North Carolina at Chapel Hill, USA"Data science and big data analytics are in vogue these days but none of the current books on these subjects combine an understanding of them along with how they interface with marketing metrics. This is precisely what Peter Verhoef, Edwin Kooge, Natasha Walk and Jaap Wieringa have accomplished! The book is literally a treasure trove for marketing practitioners, academics and students, to not only understand the specifics of the data science techniques and methodologies but also to develop an appreciation of how they can all be put together to inform managers and drive decision making!"P.K. Kannan, Associate Dean of Strategic Initiatives at University of Maryland, Robert H. Smith School of Business, USA"In the age of big data, understanding data analytic in marketing is crucial. This edition highlights how data can bring value to the organization and brand while addressing the need for customer privacy and data security. This book helps the reader understand the what story the data is saying as well as create a data-driven culture. A must read for anyone wanting a better understanding of how data can bring value in marketing."Joyce Costello, Marketing Management, Cardiff Metropolitan University, UK"This superb book brilliantly synthesizes knowledge that every researcher and professional working with marketing analytics should have. The new edition of this much-valued book is even better!"Polymeros Chrysochou, Professor at Department of Management & MAPP Centre, Aarhus University, Denmark"This book offers an amazing overview of what data analytics entails, and how any marketer can create value through (big) data. It offers many great examples and is written in a no nonsense manner combining the best of academic and practitioner knowledge. If you are serious about data analytics, this book is a must-read."Arne De Keyser, Associate Professor of Marketing, EDHEC Business School, France"This revised edition is a practical book introducing readers to big data analytics in marketing in details. It is packed with great examples and engaging case studies. The book is well structured and is easy to understand. A great book for students, scholars and practitioners to start their journey in exploring big data analytics in marketing."Mingming Cheng, Senior Lecturer in Digital Marketing, School of Management and Marketing, Curtin University, AustraliaTable of Contents1 Data science and big data; 2 Creating value with data science; 3 Value objectives and metrics; 4 Data assets; 5 Data storing and integration; 6 Customer privacy and data security; 7 Data analytics; 8 Data exploration; 9 Data modeling; 10 Creating impact with storytelling and visualization; 11 Creating value with data science; 12 Building successful data analytics capabilities

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Book SynopsisCEO Louis V. Gerstner Jr.'s memoir about the extraordinary turnaround of IBM and his transformation of the company into the industry leader of the computer age the great American business story of our time.When Louis V. Gerstner became CEO of IBM in 1993, shares had slumped and the company was on the verge of collapse. Hired for his successful management of RJR Nabisco and American Express, Gerstner had no background in technology, but during his seven-year chairmanship, he transformed the company into the leading force of the computer age. In his frank, direct voice, Gerstner recalls the obstacles he faced: the plans to fragment the company, the inconsistent global policies, the stodgy white-shirt hierarchy and inter-departmental competitiveness and the rapidly declining sales. Within months of joining IBM, Gerstner presented his bold and controversial business strategy. Punitive towards office politics, he revolutionised the company from within, altering an entire corporate culture,

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Book SynopsisPresents an understanding of business information in the context of those who seek business information. This book contains information-seeking behavior that includes the underlying information needs that drive one to seek information, and the types of information used to resolve information needs.

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Book SynopsisAbout our authors Joseph S. Valacich is an Eller professor of management information systems in the Eller College of Management at the University of Arizona. He has had visiting faculty appointments at Buskerud College (Norway), City University of Hong Kong, Norwegian University of Life Sciences, Riga Technical University (Latvia), and Helsinki School of Economics and Business. He received a PhD from the University of Arizona (MIS), and an MBA and a BS degree in computer science from the University of Montana. His teaching interests include systems analysis and design, collaborative computing, project management, and management of information systems. Dr. Valacich co-chaired the national task forces to design IS 2010: The Model Curriculum and Guidelines for Undergraduate Degree Programs in Information Systems. He also served on the Executive Committee, funded by the National Science Foundation, to define the IS Program Accreditation Standards and on Table of ContentsPART 1: FOUNDATIONS FOR SYSTEMS DEVELOPMENT The Systems Development Environment The Origins of Software Managing the Information Systems Project Appendix: Object-Oriented Analysis and Design: Project Management PART 2: PLANNING Identifying and Selecting Systems Development Projects Initiating and Planning Systems Development Projects PART 3: ANALYSIS Determining System Requirements Structuring System Process Requirements Appendix 7A: Object-Oriented Analysis and Design: Use Cases Appendix 7B: Object-Oriented Analysis and Design: Activity Diagrams Appendix 7C: Business Process Modeling Structuring System Data Requirements Appendix: Object-Oriented Analysis and Design: Object Modeling—Class Diagrams PART 4: DESIGN Designing Databases Designing Forms and Reports Designing Interfaces and Dialogues Designing Distributed and Internet Systems PART 5: IMPLEMENTATION AND MAINTENANCE System Implementation Maintaining Information Systems

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Book SynopsisDavid Linthicum is on most top-10 lists of technology innovators and influencers, including cloud computing, edge computing, AI, and security technology. David is a best-selling author of more than 15 books and more than 7,000 published articles. He is also the originator of many business-related technology concepts, including enterprise application integration (EAI). He's an innovator within service-oriented architecture (SOA), and now cloud computing and the use of cloud computing for digital transformations.   With his remarkable ability to design, explain, and implement technology solutions to solve existing business problems and create new opportunities, David rose rapidly through the corporate ranks from programmer to CEO, with stops in between that helped inform his holistic view of enterprises. Based in Washington, DC, David currently serves Global 2,000 clients as Deloitte's Chief Cloud Strategy Officer, where he drives new innovations anTable of ContentsChapter 1: How “Real” Is the Value of Cloud Computing? 2 What We Thought We Knew.. . . . . . . . . . . . . . . . . . . . . . . . 2 What Could Go Wrong?.. . . . . . . . . . . . . . . . . . . . . . . . . 12 What Went Right?.. . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Chapter 2: The Realities and Opportunities of Cloud-Based Storage Services That Your Cloud Provider Will Not Tell You About 22 Cloud Storage Evolves.. . . . . . . . . . . . . . . . . . . . . . . . . 22 Junk Data on Premises Moved to the Cloud Is Still Junk Data.. . . . . . . . . 23 Secrets to Finding the Best Cloud Storage Value. . . . . . . . . . . . . . . 33 The Future of Cloud Storage. . . . . . . . . . . . . . . . . . . . . . . 43 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Chapter 3: The Realities and Opportunities of Cloud-Based Compute Services That Your Cloud Provider Will Not Tell You About 44 The Trade-offs of Multitenancy.. . . . . . . . . . . . . . . . . . . . . . 45 CPU Performance, Meet the Internet. . . . . . . . . . . . . . . . . . . . 51 Paying Too Much for Cloud Compute? Here's Why.. . . . . . . . . . . . . . 57 Picking the Right Operating Systems.. . . . . . . . . . . . . . . . . . . 58 Picking the Right Memory Configurations.. . . . . . . . . . . . . . . . . . 59 The Concept of Reserved Instances.. . . . . . . . . . . . . . . . . . . . 59 Going Off-brand. . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Chapter 4: Innovative Services and Public Clouds: What Do You Really Pay For? 64 AI/ML.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Serverless.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 DevOps/DevSecOps.. . . . . . . . . . . . . . . . . . . . . . . . . . 75 Analytics.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Edge and IoT.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Emerging Technologies.. . . . . . . . . . . . . . . . . . . . . . . . . 87 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Chapter 5: Containers, Container Orchestration, and Cloud Native Realities 88 Containers.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Container Orchestration and Clustering.. . . . . . . . . . . . . . . . . . 93 Cloud Native. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Technology Meets Reality.. . . . . . . . . . . . . . . . . . . . . . . . 108 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Chapter 6: The Truths Behind Multicloud That Few Understand 110 Hybrid Cloud Realities. . . . . . . . . . . . . . . . . . . . . . . . . 110 The Move to Plural Public Clouds.. . . . . . . . . . . . . . . . . . . . 113 Multicloud Upside Realities.. . . . . . . . . . . . . . . . . . . . . . . 118 Multicloud Downside Realities.. . . . . . . . . . . . . . . . . . . . . . 124 Key Concepts for Multicloud Success. . . . . . . . . . . . . . . . . . . 127 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Chapter 7: Cloud Security Meets the Real World 132 An Insider's Guide to Cloud Security Fundamentals.. . . . . . . . . . . . . 133 What Cloud Security Worked.. . . . . . . . . . . . . . . . . . . . . . 137 What Cloud Security Didn't Work. . . . . . . . . . . . . . . . . . . . . 139 The Rise of Non-Native Cloud Security.. . . . . . . . . . . . . . . . . . 144 The Rise of Proactive Security.. . . . . . . . . . . . . . . . . . . . . . 147 The Rise of Security Automation.. . . . . . . . . . . . . . . . . . . . . 149 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Chapter 8: Cloud Computing and Sustainability: Fact Versus Fiction 152 Initial Thinking: Cloud Data Centers, Bad.. . . . . . . . . . . . . . . . . 155 The Politics of Sustainability.. . . . . . . . . . . . . . . . . . . . . . . 158 Finally, Sharing Is Possible.. . . . . . . . . . . . . . . . . . . . . . . 159 Green Application Development?. . . . . . . . . . . . . . . . . . . . . 166 Multicloud as a Sustainability Weapon?.. . . . . . . . . . . . . . . . . . 167 What Is Your Real Impact?.. . . . . . . . . . . . . . . . . . . . . . . 169 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170 Chapter 9: The Evolution of the Computing Market 172 Forced March to the Cloud?. . . . . . . . . . . . . . . . . . . . . . . 173 More Consumption, but Prices Stay Static.. . . . . . . . . . . . . . . . . 177 The Power of a Few Players.. . . . . . . . . . . . . . . . . . . . . . . 178 The Emergence of Commoditization.. . . . . . . . . . . . . . . . . . . 183 The Emergence of System Repatriation.. . . . . . . . . . . . . . . . . . 186 The Rise of Federated Cloud Applications and Data.. . . . . . . . . . . . . 188 Traditional Systems Remain…Why?.. . . . . . . . . . . . . . . . . . . 192 Battle for Human Talent. . . . . . . . . . . . . . . . . . . . . . . . . 193 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Chapter 10: Here's the Future of Cloud Computing from an Insider's Perspective…Be Prepared 198 Continued Rise of Complex Cloud Deployments.. . . . . . . . . . . . . . 199 Refocus on Cross-Cloud Systems.. . . . . . . . . . . . . . . . . . . . 202 Changing Skills Demands.. . . . . . . . . . . . . . . . . . . . . . . . 214 Cloud Security Shifts Focus.. . . . . . . . . . . . . . . . . . . . . . . 217 Cloud Computing Becomes Local.. . . . . . . . . . . . . . . . . . . . 219 Industry Clouds Become Important.. . . . . . . . . . . . . . . . . . . . 220 Where Is Edge Computing?.. . . . . . . . . . . . . . . . . . . . . . . 221 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223 Chapter 11: Wrapping Things Up: Miscellaneous Insider Insights 224 Cloud Can Make Life Better.. . . . . . . . . . . . . . . . . . . . . . . 224 Changes in the Skills Mix.. . . . . . . . . . . . . . . . . . . . . . . . 233 The Objectives Change.. . . . . . . . . . . . . . . . . . . . . . . . . 236 The Market Absorbs the Weak, and the Weak Emerge Again.. . . . . . . . . 237 Cloud Technology Continues to Be a Value Multiplier.. . . . . . . . . . . . 240 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241 9780137935697, TOC, 2/23/2023

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Book SynopsisMark Levene is emeritus professor of Computer Science at Birkbeck University of London. His main area of expertise is Data Science and Machine Learning, including Applied Machine Learning, Trustworthy and Safe AI, and more.   Dr. Martyn Harris is a lecturer and Programme Director at Birkbeck University of London. His areas of expertise include Data Science, Machine Learning, and Natural Language Processing.

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Book SynopsisIn The Big Steal, Jonathan Barnett documents the unusual confluence of ideological commitments and business interests behind the across-the-board dilution of legal protections for inventors and artists under U.S. patent and copyright law. Concurrently with the rise of the digital economy and platform-based markets, the Supreme Court, Congress, and antitrust regulators significantly weakened legal protections against the unauthorized use of technological inventions and creative works. Under the popular slogan that information wants to be free, significant portions of the scholarly and tech communities advocated and welcomed the erosion of property rights in knowledge markets. This policy shift often relied on incomplete or premature findings that concerning the impact of robust intellectual property rights on innovation markets. Through a rich analysis that draws on law, economics, and political science, and using evidence from a wide range of technology and creative markets, Barnett shows that the depropertization of intellectual assets poses a risk to the U.S. and global innovation ecosystem by shifting economic value toward digital intermediaries and vertically integrated entities and away from the technology and content originators that drive the most robust knowledge economies.

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Book SynopsisKnowledge Management in Organizations is the most comprehensive and critical textbook on the subject. Encompassing a number of perspectives - including organizational behaviour, HRM, systems, and sociocultural factors - the text introduces the concept of knowledge before examining how it can be effectively managed within the organizations in which we work. The international author team ensure the broad theoretical coverage is brought to life with practical illustrations and case studies exploring topics such as knowledge sharing via social media, knowledge transfer in different cultural contexts, and the interaction of leadership, culture, and knowledge management in Australian SMEs. Examples are diverse, international, and highly relevant to each chapter, showcasing the significance of knowledge management in all types of organizational settings.''Time to Reflect'' boxes, review and discussion questions, and a question or activity to accompany every illustration and case study ensure Trade ReviewFinally a text book that provides a refreshing and global insight into knowledge management and is a rich learning resource to both academic tutors and students. * Dr Derek Watson, The University of Sunderland *Hislop et al.'s book provides students with a perfect introduction to knowledge management that develops critical and scholarly understanding of the key concepts and issues concerning how KM is developed and managed in organizations. Packed with learning materials such as case studies, self-reflection and discussion topics, together with access to online resources that provide further materials, this book is core reading for all students and academics engaged in KM study. * Virginia Power, The University of the West of England, Bristol *The main strength of Hislop et al.'s book is that it helps the reader to think beyond differences in perspective and to explore the assumptions that may underlie these differences. I think, in addition, the book scores well in terms of clarity of reading and spread of examples. * Dr Ana Cristina Vasconcelos, The University of Sheffield *Far better than most in its overview, detail and critical points. * Christian T. Lystbaek, Aarhus University *Table of Contents1: The Contemporary Importance of Knowledge and Knowledge Management Part 1: Epistemologies of Knowledge in the Knowledge Management Literature 2: The Objectivist Perspective on Knowledge 3: The Practice-Based Perspective on Knowledge Part 2: An Introduction to Key Concepts 4: What is Knowledge Management? 5: Knowledge Intensive Firms and Knowledge Workers 6: Learning and Knowledge Management Part 3: Innovation, Knowledge Creation and Unlearning 7: Innovation and Knowledge Processes 8: Unlearning, Knowledge Loss, of the Protection of Knowledge Part 4: Introduction to ICTs and Knowledge Management 9: Objectivist Perspectives on ICTs and Knowledge Management 10: Practice-based Perspectives on ICTs and Knowledge Management Part 5: Socio-Cultural Issues Related To Managing and Sharing Knowledge 11: The Influence of Socio-Cultural Factors in Motivating Workers to Participate in Knowledge Management Initiatives 12: Communities of Practice 13: Boundary-Spanning Knowledge Processes in Heterogeneous Collaborations 14: Power, Politics, Conflict, and Knowledge Processes Part 6: The Management of Knowledge Work (and Workers) 15: Facilitating Knowledge Management via the Use of Human Resource Management Practices 16: Leadership, Organizational Culture Management, and Knowledge Management

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Book SynopsisHow non-IT managers can turn IT from an expensive liability into a cost-effective competitive tool.Firms spend more on information technology (IT) than on all other capital assets combined. And yet despite this significant cash outlay, businesses often end up with IT that is uneconomical and strategically feeble. What is missing in many organizations' IT strategy is the business acumen of managers from non-IT departments. This book presents tools for non-IT managers to turn IT from an expensive liability into a cost-effective competitive tool. It equips readers with the concepts and analytical skills necessary to understand IT needs and opportunities from both sides of the business-IT divide.Each chapter opens with a jargon decoder-nontechnical explanations of the key ideas in the chapter—and ends with a checklist summarizing non-IT factors to consider in IT decisions. Chapters cover such topics as infusing competitive firepower into IT strategy; amalgamat

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Book SynopsisWhether you are building your career as a manager by taking professional qualifications or you simply want to hone your management skills this Instant Manager title, backed by the authority of the CMI, the leading UK professional body, is exactly what you need! Including a fascinating interview with Digby, Lord Jones, formerly Chief Executive of the CBI, the UK Skills Envoy and Minister of State for Trade & Investment, this is an inexpensive, concise but above all authoritative guide to getting results. Based on ten key questions, each chapter ends with a summary and action checklist to crystallise what you have learnt. The portable format allows you to carry the book wherever you go and to fit learning and development into your busy work life.Instant Manager: Working with People provides a readable and practical introduction to the subject, including: Developing working relationships with colleagues;, recruiting & selecting people; dealing with problems; bTable of Contents : Foreword : CHAPTER 01 INTRODUCTION : CHAPTER 02 HOW DO WE COMMUNICATE? : CHAPTER 03 HOW DO WE RECRUIT AND SELECT PEOPLE? : CHAPTER 04 WHY PLAN? : CHAPTER 05 HOW CAN YOU SUPPORT YOUR TEAM? : CHAPTER 06 WHAT LEARNING OPPORTUNITIES ARE AVAILABLE? : CHAPTER 07 HOW CAN WE SOLVE PROBLEMS SUCCESSFULLY? : CHAPTER 08 WHAT ABOUT MEETINGS? : CHAPTER 09 HOW CAN WE HELP PEOPLE TO DEVELOP? : CHAPTER 10 WHAT ARE THE BEST WAYS TO SOLVE DISPUTES? : CHAPTER 11 HOW CAN WE COLLABORATE EFFECTIVELY? : CHAPTER 12 THE COMPANION INTERVIEW:SIR DIGBY JONES ON [DETAIL TO FOLLOW] : CONCLUSION : NATIONAL OCCUPATIONAL STANDARDS : FURTHER INFORMATION AND READING

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Book SynopsisMost information systems textbooks overwhelm business students with overly technical information they may not need in their careers. This textbook takes a new approach to the required information systems course for business majors. For each topic covered, the text highlights key Take-Aways that alert students to material they will need to remember during their careers. Sections titled Where You Fit In and Why This Chapter Matters explain how the topics being covered will impact students on the job. Review questions, discussion questions, and summaries are also included. This second edition is updated to include new technology, along with a new running case study.Key features: Single-mindedly for business students who are not technical specialists Doesn’t try to prepare IS professionals; other courses will do that Stresses the enabling technologies and application areas that matter the most today Based on the author’s real-world eTable of ContentsTable of Contents Why Information Systems Matter in Business Role of Information Systems in Business information Systems Hardware Information Systems Software Data, Databases, and Database Management Information Networks Integrating the Organization Connecting with Customers and Suppliers Making Better Decisions Planning and Selecting Information Systems Developing Information Systems Managing Information Systems Index

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Book SynopsisExploring Internal Communication has long been the go-to publication for internal communication, public relations and human resources practitioners who want their practice to be grounded in research and guided by evidence-based advice. The new fourth edition has been comprehensively updated throughout to reflect the latest thinking in internal communication. Notably, the use of social media within organisations is explored in depth in recognition of the increasing integration of digital platforms.A greater understanding of the different communication roles played by line managers and senior managers is emerging, and this is reviewed to help managers understand what is expected of them and how to succeed as they communicate with employees. And the demands of channel management are becoming increasingly complex; this edition helps practitioners negotiate this challenge.Enriched with models, tips and case studies, this book is an indispensable tool for both studentTable of ContentsList of figures, List of tables, Notes on contributors, Preface by Kevin Ruck, PART I INTERNAL COMMUNICATION LEADERSHIP, 1. Internal communication and the associations with organisational purpose, culture and strategy, Kevin Ruck, Introduction, Responsible communication leadership, Organisational purpose and values, Internal communication and organisational culture, Internal communication and corporate strategy, Summary, 2. Theoretical and practical positioning of internal communication, Kevin Ruck, Introduction, Defining internal communication, Internal communication and the excellence theory of public relations, Internal communication and a rhetorical approach to public relations, Internal communication and a critical theory approach to public relations, Critical theory and power, Internal communication and relationship theory, Internal communication and employee voice, Internal communication and employee involvement and participation, Internal communication and distortion, democracy and cooperation, Summary of the academic literature, Practical positioning of internal communication, Summary, PART II GOOD PRACTICE, 3. The evolution of practice and the changing role of the practitioner, Heather Yaxley, Kevin Ruck and Ann Pilkington, The roots of modern-day internal communication – the employee publication, Propaganda or freedom: The editorial dilemma, New technologies and new thinking challenge the dominance of the house organ, Emergence of internal social media and employee engagement, Reflections on the evolution of practice, Contemporary internal communication practice, The internal communication function, Internal communication as a profession, Professional development of the internal communication practitioner, Effective business partnering, Summary, 4. Dimensions of internal communication and implications for employee engagement, Mary Welch, Introduction, Definitions, Evolution of employee engagement, Components of engagement, Further research, 5. Keeping employees informed and employee voice: Adopting an employee centric perspective Kevin Ruck, Introduction, Keeping employees informed: Topics of interest, Keeping employees informed: Quality of information, Defining employee voice, Receptiveness to employee voice, Employee voice mechanisms, Keeping employees informed and organisational engagement, Employee voice and organisational engagement, Summary, 6. The AVID framework for good and ethical practice, Kevin Ruck, Introduction, The research that informs the AVID framework, Information interests, Senior manager communication, Line manager communication, Employee voice, Dialogue, The AVID framework for good practice, Ethical practice, Summary, PART III STRATEGIC PLANNING PROCESSES, 7. The RADAR planning model, Kevin Ruck, Introduction, Importance of planning, The RADAR model for planning, Creative problem solving, Problem exploration - why technique, Problem exploration - other people’s definitions, Scenario planning, Setting objectives and targeting employee groups, Targeting employee groups, Strategic thinking, Tactics, Timescales and resources, Summary, 8. Project management, Ann Pilkington, Introducing projects, Defining scope and quality, The business case, Project roles: The project sponsor, Project roles: The project manager, Project roles: The project management office (PMO), Getting the requirements right, What does success look like? Estimating, Planning a project and the critical path, Change control, Risks and issues, How to understand a project, Reporting, Project methodologies, Summary, 9. Change communication, Paul Harrison, Why does change communication matter? What is this thing called change? Where can change communication go wrong? What can change management theory tell us? What makes behavioural change happen? What causes resistance to change and how should it be addressed? What content do staff want in change communication? How can managers lead the organisation through change? Getting change communication right, Summary, 10. Measurement, analysis and evaluation: The ICQ10, Kevin Ruck, Introduction, The continuous measurement cycle, Why is measurement important? A short history of approaches to measurement, The AMEC Integrated Evaluation Framework, The CIPR Inside Measurement Matrix, Using questionnaires, The ICQ10, Data analysis, Qualitative research, Interviews, Focus groups, Analysing interviews and focus groups, Summary, PART IV CONTENT AND CHANNEL MANAGEMENT, 11. Medium theory: Channels and content, Kevin Ruck, Introduction, Medium theory, Information richness, Channel preferences, Channel attributes, Channel usage and perceived effectiveness, Mapping content to channels, Champions for Health campaign: Correlating channels to outcomes, Summary, 12. Applying models from communication theory and psychology to practice, Kevin Ruck, Introduction, The ‘communication’ in internal communication, Attitudes and behaviour, Interpersonal communication, Framing and nudge theory, Summary, 13. Storytelling is serious business, Laoise O’Murchu, Introduction, Why should internal communication practitioners and senior managers pay attention to storytelling? Why doesn’t the facts and figures approach to communication work? Why don’t we use stories? How to tell stories, Can stories be used in business? Why does hearing a story make us less critical and less judgemental? Summary, 14. Getting the language and tone right, Ellen Hake, Introduction, Why language and tone matter, The six keys to effective communication, PART V THE DIGITAL WORKPLACE, 15. Communication on internal digital platforms, Peter Cardon, The evolution of internal digital platforms, The ideal culture on internal digital platforms, Ideal communications of managers on internal digital platforms, The ideals of two-way communication, transparency, and employee voice on internal digital platforms, Communicators as gatekeepers on internal digital platforms, Facilitating employee voice on internal digital platforms, Summary, 16. From message gatekeeper to true business enabler: Internal communication and a social way of working, Rita Zonius, Internal communication is being disrupted, just as the businesses we work for are too, Reinventing the role of internal communication for a social world, The big opportunity for social technology – enabling business progress in a knowledge economy, The typical business need for enterprise social technology, Democratising organisations and the flow of information, Introducing enterprise social? First focus on people and purpose, Preparing your people leads to better business outcomes, Watch for bumps in the road - identify and mitigate risks, Activating a social way of working – ideas to get you started, Leaders need to be social too, Advice for your leaders, A social way of working – use cases for communicators and the business, Meet the community manager – the ultimate enterprise social networker, Step up and encourage value exchange in enterprise social networks, 17. Automation and Artificial Intelligence: The reinvention of practice, Rachel Royall and Kevin Ruck, Preamble, Definitions, The potential impact of automation and AI on the future of work, How automation and AI might impact public relations and internal communication practice, The impact of automation and AI on internal communication competencies, New applications, new transdisciplinary role? Trust and ethics, Summary, Index

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Book SynopsisDesigned with flexibility and readersâ needs in mind, this purpose driven book offers new UX practitioners succinct and complete intructions on how to conduct user research and rapidly design interfaces and products in the classroom or the office.With 16 challenges to learn from, this comprehensive guide outlines the process of a User Experience project cycle from assembling a team to researching user needs to creating and veryifying a prototype. Practice developing a prototype in as little as a week or build your skills in two-, four-, eight-, or sixteen-week stretches. Gain insight into individual motivations, connections, and interactions; learn the three guiding principles of the design system; and discover how to shape a userâs experience to achieve goals and improve overall immediate experience, satisfaction, and well-being. Written for professionals looking to learn or expand their skills in user experience design and students studying technical communication, information technology, web and product design, business, or engingeering alike, this accessible book provides a foundational knowledge of this diverse and evolving field. A companion website will include examples of contemporary UX projects, material to illustrate key techniques, and other resources for students and instructors. Access the material at uxonthego.com.Trade ReviewUX on the Go: A Flexible Guide to User Experience Design is a pedagogical gift to our field. In sixteen carefully scaffolded chapters, Mara and contributors provide students and faculty alike with the practical and theoretical tools necessary to understand, manage and demystify complex project cycles, user-driven decisions, and action first paradigms. The creative challenges and UX examples in this book will define how rapidly-adjusted project cycles, user-driven decisions, and action- first paradigms are taught in our classrooms for years to come.Jim Ridolfo, University of KentuckyAuthor of Rhetoric and Digital Humanities, Digital Samaritans: Rhetorical Delivery and Engagement in the Digital Humanities, and Rhet Ops: Rhetoric and Information WarfareUX on the Go stands out as a textbook with its emphasis getting out in the field and meeting users — the people all the work is about. From beginning to end, Andrew Mara identifies the role of UX research and practical ways to include users in the entire process, engaging them and embedding their stories in the product. Whitney Quesenbery, Center for Civic DesignAuthor of Storytelling for User Experience, Global UX, and A Web for EveryoneIn UX on the Go: A Flexible Guide to User Experience Design, Andrew Mara gives us a very clear and practical exploration of UX design. I very much appreciated his step-by-step approach to designing with the users’ needs and experiences in mind.Richard Johnson-Sheehan, Purdue UniversityAuthor of Writing Today, Technical Communication Today, and Writing Proposals"UX on the Go: A Flexible Guide to User Experience Design is a pedagogical gift to our field. In sixteen carefully scaffolded chapters, Mara and contributors provide students and faculty alike with the practical and theoretical tools necessary to understand, manage and demystify complex project cycles, user-driven decisions, and action first paradigms. The creative challenges and UX examples in this book will define how rapidly-adjusted project cycles, user-driven decisions, and action- first paradigms are taught in our classrooms for years to come."Jim Ridolfo, University of KentuckyAuthor of Rhetoric and Digital Humanities, Digital Samaritans: Rhetorical Delivery and Engagement in the Digital Humanities, and Rhet Ops: Rhetoric and Information Warfare"UX on the Go stands out as a textbook with its emphasis on getting out in the field and meeting users — the people all the work is about. From beginning to end, Andrew Mara identifies the role of UX research and practical ways to include users in the entire process, engaging them and embedding their stories in the product."Whitney Quesenbery, Center for Civic DesignAuthor of Storytelling for User Experience, Global UX, and A Web for Everyone"In UX on the Go: A Flexible Guide to User Experience Design, Andrew Mara gives us a very clear and practical exploration of UX design. I very much appreciated his step-by-step approach to designing with the users’ needs and experiences in mind."Richard Johnson-Sheehan, Purdue UniversityAuthor of Writing Today, Technical Communication Today, and Writing ProposalsTable of Contents1. Introduction 2. Take an Active User Stance 3. Build Your Temporary Team 4. Map Your Best UX Cycle 5. Find and Understand Your Users 6. Ask, Observe, and Involve Users 7. Design with Users 8. Test and Begin to Sift Through the Data 9. Collect and Analyze the Data 10. Find the Story in Your Data 11. Present Data to Users, Team Members, and Stakeholders 12. Persuade with Personas 13. Manifest Your Idea in Sketches 14. Wireframes and Mockups 15. Create a Prototype or Minimum Viable Product, and Test It 16. Capture the Lessons and Disassemble the Team 17. Prepare to Do It Again

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Book SynopsisDesign impacts every part of our lives. The design of products and services influences the way we go about our daily activities and it is hard to imagine any activity in our daily lives that is not dependent on design in some capacity. Clothing, mobile phones, computers, cars, tools and kitchenware all enable and hold in place everyday practices. Despite designâs omnipresence, the understanding of how design may facilitate desirable behaviours is still fragmented, with limited frameworks and examples of how design can effect change in professional and public contexts. This text presents an overview of current approaches dedicated to understanding how design may be used intentionally to make changes to improve a range of problematic social and environmental issues. It offers a cross-disciplinary and cross-sectoral overview of different academic theories adopted and applied to design for behaviour change. The aim of the volume is twofold: firstly, to provide an overview of existing design models that integrate theories of change from differing scientific backgrounds; secondly, to offer an overview of application of key design for behaviour change approaches as used across case studies in different sectors, such as design for health and wellbeing, sustainability, safety, design against crime and social design. Design for Behaviour Change will appeal to designers, design students and practitioners of behavioural change.Table of ContentsPart I Design for Behaviour Change: its Background and Significance, Chapter 1 Introduction: Designing for Behavioural Change, Chapter 2 Design’s Intrinsic Relationship with Change and its Challenges for the 21st Century, Part II Models, Methods and Tools for Design for Behaviour Change, Chapter 3 Introducing Models, Methods and Tools for Design for Behaviour Change, Chapter 4 The Product Impact Tool: The Case of the Dutch Public Transport Chip Card, Chapter 5 Design Interventions for Sustainable Behaviour, Chapter 6 Design, Behaviour change, and the Design with Intent Toolkit, Chapter 7 Tweaking Interaction through Understanding the User, Chapter 8 Design for Healthy Behaviour, Chapter 9 Facilitating Behaviour Change through Mindful Design, Chapter 10 Practices-Oriented Design, Chapter 11 Futuring and Ontological Designing, Chapter 12 The Hidden Influence of Design, Chapter 13 Summary of Design for Behavioural Change Approaches, Part III Applying Design for Behaviour Change, Chapter 14 Design for Behaviour Change: Introducing Five Areas of Application and Related Case Studies, Chapter 15 Design for Behaviour Change and Sustainability, Chapter 16 Design for Behaviour Change for Health and Wellbeing, Chapter 17 Design for Behavioural Safety, Chapter 18 Is ‘Nudge’ as Good as ‘We Think’ in Designing against Crime?Contrasting Paternalistic and Fraternalistic Approaches to Design for Behaviour Change, Chapter 19 Design for Social Behaviour Change, Chapter 20 Reflecting on Current Applications of Design for Behaviour Change, Part IV The Current State and Future of Design for Behaviour Change, Chapter 21 Conclusion, Chapter 22 Future Prospects

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Book SynopsisTaking a unique approach to systems analysis and design, this insightful book provides learners with a critical personal framework for considering and developing knowledge and practice of systems analysis and design. Each chapter begins by highlighting what can be learned on its completion and ends with a critical skills development section containing activities, tasks and discussion questions. Chapters cover:* systems analysis and design in concept and action* structured data modelling* making systems analysis and design inclusive.Although the discussion and examples in this text are drawn primarily from business information systems, the lessons apply to both government and healthcare information systems and to systems development in general.Critical Systems Analysis and Design makes a complex area of study accessible and relevant and as such is an indispensable textbook for both advanced students and professionals concerned with the innovatTrade ReviewPatel’s clear but critical treatment of traditional methodologies is thought-provoking and effective…providing a powerful framework for reflective examination of many cherished preconceptions and beliefs. - Dr Jon Dron, University of BrightonTable of ContentsPart 1: Foundations for Critical Learning and Teaching 1. The PAC Cycle 2. Critical Knowledge and Practice Framework Part 2: IS, Projects and Application Domains 3: Systems Analysis and Design in Concept and Action 4. System Project Management 5. System Analyst Part 3. System Analysis 6. Requirements: The system to be (or not) 7. Structured Data Modelling 8. Structured Process Modelling 9. Object Modelling Part 4: System Design 10. Interface, Input and Output Design 11. System Design Part 5: Criticality, Paradigms and IS Development 12. Social Action 13. Critical Reflection 14. Ways of Thinking and Acting Part 6: The Future of IS Development 15. Making Systems Analysis and Design Inclusive

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Book SynopsisDr Nick Milton is a director and co-founder of Knoco Ltd, an international knowledge management consultancy. He previously worked at BP, coordinating the BP Knowledge Management Community of Practice, and was a member of the working group for the development of ISO 30401:2018. Patrick Lambe is a founding partner of Straits Knowledge, a global consulting and research firm specializing in knowledge, learning and innovation. He is a Visiting Professor in knowledge management at Bangkok University, President of the International Society for Knowledge Development Singapore chapter and an editorial board member of the Journal of Knowledge Management.Table of Contents Chapter - 00: Introduction; Section - ONE: Orientation to knowledge management implementation; Chapter - 01: What is knowledge management?; Chapter - 02: The stages of KM implementation; Chapter - 03: Barriers and pitfalls; Section - TWO: Preparation and resources; Chapter - 04: Knowledge management strategy; Chapter - 05: The role, skills and characteristics of the knowledge management leader; Chapter - 06: The KM team members; Chapter - 07: The role of senior management; Chapter - 08: Budget and timescale; Chapter - 09: Aims and objectives for the KM implementation programme; Chapter - 10: Finding partners to help you; Section - THREE: Assessment and planning; Chapter - 11: Conducting the knowledge resources audit; Chapter - 12: The knowledge management framework; Chapter - 13: The knowledge discussion elements of the KM framework; Chapter - 14: The knowledge capture and documentation elements of the KM framework; Chapter - 15: The knowledge synthesis elements of the KM framework; Chapter - 16: The knowledge-finding and re-use elements of the KM framework; Chapter - 17: Knowledge organization; Chapter - 18: Influencing the stakeholders; Chapter - 19: Culture, communications and change; Chapter - 20: Preparing the KM implementation plan; Section - FOUR: The implementation activity; Chapter - 21: Building the KM champion network; Chapter - 22: Trials and pilots; Chapter - 23: Roll-out, embedding and governance; Chapter - 24: Setting up the KM metrics and reporting system; Chapter - 25: Dealing with bumps in the road; Chapter - 26: Transition to the operational team; Section - FIVE: Deepening and extending your KM programme; Chapter - 27: Working with external frameworks and standards; Chapter - 28: Working externally; Chapter - 29: Knowledge management and digital transformation; Section - SIX: Case histories; Chapter - 30: Implementing KM at Mars; Chapter - 31: NASA – emergence, evolution and resilience of a KM programme; Chapter - 32: Using the ISO KM standard 30401:2018 to sense-check KM at Petroleum Development Oman; Chapter - 33: KM implementation in a global oil and gas company; Chapter - 34: KM implementation at Huawei; Chapter - 35: KM implementation at the Singapore Youth Olympics; Chapter - 36: Implementing and sustaining KM in the Public Works Department Malaysia; Chapter - 37: Summary; Chapter - 38: Glossary; Chapter - 39: Index

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Book SynopsisShaofeng Liu is Professor of Operations Management and Decision Making at Plymouth Business School, University of Plymouth, UK. She teaches a Knowledge Management module every year to postgraduate students across several courses in the Faculty of Business. She is Senior Editor for Cogent Business & Management and Associate Editor for the International Journal of Decision Support System Technology and has published over 150 research papers in peer-reviewed books, journals and conference proceedings.Trade Review"The book offers a rich approach to Knowledge Management focusing on knowledge sharing and learning crossing boundaries. It also discusses how to implement KM for supporting business decision making in the context of supply chain wide and globalization. All readers from students to practitioners will find in the book precious resources integrating the latest state-of-the-art research results." * Professor Isabelle Linden, University of Namur, Belgium *""I have been teaching Knowledge Management for many years but it was difficult to find a single book that focuses entirely on KM I could recommend to my students. Instead, I have always relied on several books which may be financially challenging for students to buy all. However, this book focuses entirely on topics of Knowledge Management and so is like a 'one stop source' for my module. It covers all the key topics on my (and most typical) KM module learning outcomes. The writing style of the book is excellent. It is clear and easy to follow." * Dr Festus Oderanti, Senior Lecturer in Information Systems & Program Leader for MSc Project Management, Hertfordshire Business School, University of Hertfordshire, UK *"A must-read contemporary Knowledge Management book, suitable for all KM practitioners, researchers and students. It intertwines precisely knowledge management in the fields of business, organizations, human decision-making, knowledge networks, information systems and technology, decision support systems and big data analytics." * Professor Boris Delibasic, University of Belgrade, Serbia *"The book has many distinctive features, including an interdisciplinary approach by knitting together knowledge management and other neighbouring disciplines, treating knowledge management as a key ingredient to building business intelligence systems. I like the in-depth discussion of the impact of ICT technologies such as big-data analytics and Internet of Things on knowledge management. A book providing such an overall view of the discipline does a great service to all stakeholders in the field. I recommend it to all students, researchers and practitioners interested in knowledge management and business intelligence systems." * Professor Sean Eom, Southeast Missouri State University, USA *"This book is really awesome and gives a strong basis for Knowledge Management." * Professor Pascale Zarate, Editor-in-Chief for International Journal of Decision Support System Technology (IJDSST), University of Toulouse, France *"This textbook contains resourceful material on understanding knowledge management, knowledge classification, knowledge management processes and the application of knowledge management. The learning approach adopted has a fine blend of theoretical concepts and case studies. I will recommend this textbook to higher level of undergraduate and postgraduate students." * Femi Olan, Senior Lecturer in Business Information Management, Newcastle Business School, Northumbria University *Table of Contents Section - ONE: Knowledge management – Key concepts and models; Chapter - 01: Introduction to knowledge management; Chapter - 02: Tacit and explicit knowledge; Chapter - 03: Knowledge management process and lifecycle models; Section - TWO: Building knowledge competence in organizations; Chapter - 04: Organizational learning; Chapter - 05: The learning organization; Chapter - 06: Organizational culture for knowledge sharing and learning; Section - THREE: Crossing knowledge boundaries; Chapter - 07: Communities of practice; Chapter - 08: Knowledge boundaries and boundary-spanning mechanisms; Chapter - 09: Knowledge networks; Chapter - 10: ICT-enabled knowledge management - Internet of Things and big data analytics; Section - FOUR: Knowledge support for business decision making; Chapter - 11: The business decision context; Chapter - 12: Human decision-making processes and knowledge requirements; Chapter - 13: Knowledge-based decision support systems

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Book SynopsisThis book presents new evidence concerning the influential role of context and institutions on the relations between knowledge, innovation, clusters and learning.From a truly international perspective, the expert contributors capture the most interesting and relevant aspects of knowledge economy.Trade ReviewThis book's chapters provide a versatile collection of case studies that raise important and interesting questions. . . The book introduces novel perspectives and indicates new approaches to understanding the modern economy and the role of knowledge in the ever-changing market process. It is thought provoking and even enlightening, and provides an interesting basis for further research to support entrepreneurship and public policy. --Journal of Entrepreneurship and Public PolicyTable of ContentsContents: 1. Developments in the Analysis of the Knowledge Economy: Introductory Comments Knut Ingar Westeren PART I: THEORETICAL CONSIDERATIONS 2. The Changing Role of Knowledge in the Knowledge Economy: Concepts of Knowledge and Knowledge Management Hans Siggaard Jensen 3. Growth of the Knowledge-based Economy in a Two-person Non-cooperative Game Hanas A. Cader and John C. Leatherman PART II: INNOVATION 4. Innovation: From Schumpeter to the Knowledge Economy Knut Ingar Westeren 5. Star Scientists and Regional Knowledge Transfer Michaela Trippl and Gunther Maier 6. Firm Productivity in Innovative Urban Milieus Frank G. van Oort and Otto Raspe 7. Not Being There: Why Local Innovation is Not (Always) Related to Local Factors Richard Shearmur 8. Innovation and Creative Leadership in Local Government Jan Ole Vanebo and Alex Murdock PART III: LEARNING AND SKILLS 9. How to Improve the Region’s Ability to Learn: A Micro-level Model on Regional Actor's Knowledge and (Informal) Learning Processes Manfred Walser and Roland Scherer 10. Managing the New Knowledge Workers Kjell-Åge Gotvassli 11. What Drives Skill-biased Regional Employment Growth in West Germany? Alexander Cordes PART IV: CLUSTERS AND PRODUCTIVITY 12. Clusters and Cluster Development in the Knowledge Economy Andreas P. Cornett 13. International Virtual Industry Clusters and SMEs: Early Process Policy Recommendations Meir Russ and Jeannette K. Jones 14. The Knowledge, Learning and Innovation Process: A Poultry Cluster in the Western Region of the State of Parana, Brazil Jefferson Andronio Ramundo Staduto, Knut Ingar Westeren and Clarissa Pereira Junqueira Index

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Book SynopsisThis comprehensive yet concise Handbook provides an overview of innovative approaches to, and new perspectives on, the study of creativity.Trade Review‘This scholarly and important volume has an impressive interdisciplinary and international scope. We hear from psychologists, sociologists, philosophers, legal scholars, and economists. These refreshing chapters broaden our understanding of human innovation, contributing to a developing sociocultural approach to the study of creativity. These chapters directly challenge the myth of solitary genius, by documenting the social and cultural systems within which new ideas emerge.’ -- Keith Sawyer, Washington University in St Louis, US‘This penetrating volume both summarizes compellingly what we know about creativity and examines critically loose concepts of creativity, cases where creativity does harm, and deceptive hype about creativity. This volume neither romanticizes creativity nor reduces it to the servant of economic and cultural development, offering instead a differentiated and penetrating examination of the nature of creativity and its diverse positive and sometimes negative roles.’ -- David Perkins, Harvard University Graduate School of Education, USTable of ContentsContents: Preface Introduction to the Chapters Janet Chan and Kerry Thomas PART I: RESEARCH ON CREATIVITY 1. Researching Creativity and Creativity Research Janet Chan 2. Sources and Conditions of Scientific Creativity Søren Harnow Klausen 3. Presences and Absences: A Critical Analysis of Recent Research About Creativity in Visual Arts Education Enid Zimmerman PART II: WAYS OF CONCEPTUALIZING AND ASSESSING CREATIVITY 4. What is a Creative Idea? Little-c versus Big-C Creativity Dean Keith Simonton 5. Creativity as a System in Action Philip McIntyre 6. Marxism and Creativity Jim McGuigan 7. Creativity as Designer Capitalism: Deleuze|Guattarian Interventions jan jagodzinski 8. Playing to the Gallery: Myth, Method and Complexity in the Creative Process Chris Bilton 9. Attributing Creativity in Science and Engineering: The Discourses of Discovery, Invention and Breakthrough David Philip Miller 10. For a Critical Creativity: The Radical Imagination of Cornelius Castoriadis Christian De Cock, Alf Rehn and David Berry 11. Creativity in Schools: Delusions, Realities and Challenges John Steers 12. The Lived Experience of a Contemporary Creative Identification Stephanie Taylor 13. Understanding Malevolent Creativity David H. Cropley, James C. Kaufman and Arthur J. Cropley 14. Rating the Creativity of Products David H. Cropley and James C. Kaufman 15. Issues in Conceptions of Creativity and Creativity Assessment in Music Education Pamela Burnard and Anne Power 16. From ‘National Creativity’ to Social Recognition and Success in the Visual Arts: A Sociological Perspective on Rankings of the ‘Top 100 Artists in the World’ Alain Quemin PART III: THE CREATIVE PROCESS 17. Creative Thinking: Processes, Strategies and Knowledge Michael D. Mumford, Vincent Giorgini, Carter Gibson and Jensen Mecca 18. Time and the Composition: Creativity in Modern and Contemporary Works of Art Terry Smith 19. Experimental Research in the Digital Media Arts Tim Barker 20. The Chances of Chance – Challenging Creativity by Chance and Collaboration Karlheinz Essl 21. The Role of Inhibition and Perception in Artistic Creativity: A Cognitive Explanation Emery Schubert PART IV: PRACTICES OF CREATIVITY 22. The Ontology of Creative Performance and the Aesthetics of Design Neil C.M. Brown 23. How to Start an Art Centre Vivien Johnson 24. The ‘Illusio’ of the Creative Life: Case Studies of Emerging Artists Kerry Thomas 25. Making a Living from Creativity: Careers, Employment and Work in the Creative Industries Doris Ruth Eikhof 26. Authorship and Collaborative Creativity in New Media Art Roanna Gonsalves and Janet Chan 27. Dochaku: Artistic Evolution at the Confluence of Cultures Toshiko Oiyama 28. Re-creating Performance Art: The Rise of Re-enactment Edward Scheer PART V: CONDITIONS FOR CREATIVITY 29. Creative Encounters and Collaborative Agency in Science, Technology and Innovation Reijo Miettinen 30. What’s Stopping Us? Barriers to Creativity and Innovation in Schooling Across Europe Shakuntala Banaji, Sue Cranmer and Carlo Perrotta 31. Copyright as an Incentive System for Creativity? The Case of Contemporary Visual Arts Nobuko Kawashima PART VI: LEADING/MANAGING CREATIVITY 32. European Cultural Policies and the ‘Creative Industries’ Turn Pierre-Michel Menger 33. How to Get the Most Creativity and Innovation Out of Groups and Teams Paul B. Paulus and Runa Korde 34. Creativity in R&D Sven Hemlin, Lisa Olsson and Leif Denti 35. Leading Science: The Role of Research Leaders in Scientific Creativity Janet Chan Index

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Book Synopsis

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Book Synopsis

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Book SynopsisHarnessing the power of data and AI methods to tackle complex societal challenges requires transdisciplinary collaboration across academia, industry, and government. This compelling book offers a blueprint for researchers, professionals, and institutions wanting to use innovative, holistic, data-driven methods to solve problems of societal value.

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Book SynopsisThe vehicle for hire (VFH) market broadly comprising taxis, limousines, and app-based transport has faced multiple and significant changes over the years, with the period since 2010 a time of major upheaval. This book documents the development of the market over time, examining its regulation and control structures, exploring its history, trends, and market theories, and discussing how these are both promoted and challenged by the changes affecting the sector. This book reviews recent developments in the VFH industry, from the influx of new market entrants and the emergence of app-based services to their widespread use, comparing international markets and their regulation, and draws on a series of case studies in key locations in North America, Europe, and Asia. It establishes and details economic, market, social, and political theory affecting the VFH industry and devotes its second half to the definition and emergence of transport typologies and markets in which the sectoTable of ContentsAcknowledgements, Introduction, Chapter 1: Defining the Taxi and For Hire Industry, Chapter 2: The Current Market, Chapter 3: Taxis in Culture, Chapter 4: Socio-Economic and Political Theories, Chapter 5: Industry Structure, Chapter 6: Societal Change, Public and Passenger Perspectives, Chapter 7: Taxi Company and Driver Perspectives, Chapter 8: Regulator Perspectives, Chapter 9: Perspectives of Transportation Network Companies, Chapter 10: Future Planning, Regulation, and Rebirth, Chapter 11: Review and Conclusions, the Taxi as an Intuitive and Recurring Mode, Glossary, Index

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Book SynopsisAs organisations of all sizes become increasingly digitalised, a core management challenge remains unresolved. The ability to successfully and sustainably connect the stated vision of an organisation with its strategic plans and, in turn, with the reported reality of day-to-day operations, is largely an elusive ambition, despite the many stated advantages provided by contemporary technologies. In this book, the case is made for visual management as a method of communications, planning, learning and reporting that connects the organisation in a single, meaningful and seamless way. Throughout this book, visual management is theorised around the position that all forms of management documentation are an artefact of human construction and of the organisation itself that reflect learned patterns of activity. The book places visual management as a more intuitive and seamless method of coordinating, learning and communicating across an organisation than more traditional formats of p

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Book SynopsisBelonging to the realm of intelligent technologies, it is increasingly accepted that artificial intelligence (AI) has evolved from being merely a development standpoint in computer science. Indeed, recent reports and academic publications show that we are clearly on the path toward pervasive AI in both business and society. Organizations must adopt AI to maintain a competitive advantage and explore opportunities for unprecedented innovation. This book focuses on understanding the wide range of opportunities as well as the spectrum of challenges AI brings in different business contexts and society at large. The book highlights novel and high-quality research in data science and business analytics and examines the current and future impact of AI in business and society. The authors bridge the gap between business and technical perspectives and demonstrate the potential (and actual) impact on society. Embracing applied, qualitative, and quantitative research as well as field expTable of ContentsIntroductionDavide La Torre, Francesco Paolo Appio, Hatem Masri, Francesca Lazzeri, and Francesco SchiavonePART 1: Artificial intelligence: technological advancements and methodologies1. Artificial and machine learning: Definitions and applicationsCinzia Colapinto, Riadh Ksantini, Davide La Torre, Hatem Masri, and Marco Repetto2. Adopting machine learning and AI for data-drive decisionsFrancesca Lazzeri3. Neural networks and deep learningChiara Galimberti and Marco Repetto PART 2: Artificial intelligence in business: opportunities and challenges4. Artificial Intelligence in Human Resource Management: Objectives and ImplicationsAizhan Tursunbayeva, Alessia Berni, and Luigi Moschera 5. Methodology for evaluating the appropriateness of a business process for robotic process automationLars Berghuis, Abhishta Abhishta, Wouter van Heeswijk, and Aizhan Tursunbayeva6. Startups and Artificial Intelligence: Insights from ItalyFabio Greco and Irene Di Bernardo7. Integrating AI to blockchain and cryptocurrency: A case studyMohamed Bechir ChenguelPART 3: The societal impact of artificial intelligence8. AI human capital, jobs and skillsLea Samek and Mariagrazia Squicciarini9. AI for Sustainability: A Dangerous Fantasy or an Unfulfilled PotentialLuis I. Prádanos and Daniela Inclezan10. AI-based technologies in the phygital care journeyMarialuisa Marzullo, Irene Di Bernardo, Tiziana Russo Spena, and Cristina Mele11. AI technologies and hospital blood delivery in peripheral regions: Insights from Zipline internationalValentina Cucino and Giulio Ferrigno12. Improving Healthcare by designing AI-human-centered systemsFrancesco Schiavone, Gaetano Cafiero, and Michela De RosaIndex

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Book SynopsisKnowledge Management: Systems and Processes in the AI Era, Third Edition, is aimed at students and managers who seek detailed insights into contemporary knowledge management (KM). It explains the concepts, theories, and technologies that provide the foundation for knowledge management; the systems and structures that constitute KM solutions; and the processes for developing, deploying, and evaluating these KM solutions. This book serves as a complete introduction to the subject of knowledge management, incorporating technical and social aspects, as well as concepts, practical examples, traditional KM approaches, and emerging topics. This third edition has been revised and expanded to include more coverage of emergent trends such as cloud computing, online communities, crowdsourcing, and artificial intelligence. Aimed at advanced undergraduate, postgraduate, and MBA students who are seeking a comprehensive perspective on knowledge management, Knowledge Management is a

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Book SynopsisThis book proposes that the solution to growing burden of carbon emission lies within the technology innovation as continued advancements in processes make businesses lean and smart.

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Book SynopsisWhat will be the right place for humans in the new economy of AI, avatars, automation, and 3D virtual worlds? Our job will be to bring wisdom to our workplace and the marketplace, working with intelligent machines, and this book is the roadmap.Though it addresses growing fears about the future of work, The Future of Leadership is about more than specific technologies. It's about building organizational intelligence (OI): the capability of an organization to comprehend and create knowledge relevant to its purpose. To increase organizational intelligence requires a new kind of knowledge workera wisdom workerwho requires a new kind of leadership. Written in an engaging business novel format, this book is the story of how to become a leader of wisdom workers and be successful in the emerging wisdom economy.Seasoned and emerging leaders in all industries, as well as talent development professionals, will value this book's insights into how to step confidently into the devel

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Book SynopsisSo long as there are weaknesses that can be exploited for gain, companies, other organizations and private individuals will be taken advantage of. This theoretically-based but hugely practical book focuses on what is generally seen as financial or economic crime: theft, fraud, manipulation, and corruption. Petter Gottschalk considers how, in some competitive environments, goals can 'legitimise' all kinds of means, and how culture can exert a role in relation to what is seen as acceptable or unacceptable behaviour by individuals. In Investigation and Prevention of Financial Crime he addresses important topics including organized crime, money laundering, cyber crime, corruption in law enforcement agencies, and whistleblowing, and provides expert advice about strategies for the use of intelligence to combat financial crime. The uniqueness of his approach to the subject lies in the way he is able to explain intelligence and intelligence processes in the wider context of knowledge and knowl

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Book SynopsisPreparing a proposal for a contract or a grant can be an overwhelming and extraordinarily complex process, but regardless of the proposal type or sector, certain truths always pertain.This book walks the proposal manager through the steps that are essential and common to every single proposal and ensure a foundation for winning. Many proposal management books are of little use, particularly to a first-time proposal manager, due to their broad scope and unrealistic assumptions about resources including time, expertise, and information. This book provides actionable, concrete steps for the activities that underpin all successful proposals, providing a step-by-step description of how to make a proposal compliant and compelling. The premise of the book, based on the authorâs more than three decades of hands-on experience in multiple proposal roles, is that proposals do not go off the rails due to an inability to implement advanced techniques and complicated processes. They fail because of inattention to fundamental activities. Other business books cover some of these fundamental activities. However, proposals differ because of their tight constraints: deadlines, the need for perfect compliance with detailed instructions, fierce competition for limited funds, the consequences of not winning, and the stress that inevitably accompanies the process. Focusing solely on the preparation of the written proposal document and not on sales, negotiation, marketing, or customer interaction, this book dives into the details of the tasks facing the person actually accountable and responsible for preparation and delivery of the proposal.Proposal managers of all levels, from first-timers to seasoned pros looking to polish their skills, as well as those who participate in the proposal process but are not intimately familiar with itâartists, technical writers, project managers, accountants, and othersâwill benefit from the processes and tools described in this book.

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Book SynopsisThis important book considers the ways in which small and medium-sized enterprises (SMEs) can thrive in the age of big data. To address this central issue from multiple viewpoints, the editors introduce a collection of experiences, insights, and guidelines from a variety of expert researchers, each of whom provides a piece to solve this puzzle.Trade Review‘This is a very timely book. SMEs with limited resources have to understand the power of big data and ensure that they are not left behind by the large platforms. This book is insightful and rigorous. It features multiple perspectives and guidelines provided by a group of excellent experts. It’s a very valuable guide for practitioners and a great teaching resource for faculty and students.’ -- Markus Reihlen, Former Vice President, Professor of Strategic Management, and Principle Investigator of the Digital Entrepreneurship Project, Leuphana University of Lüneburg, Germany‘Creating actual digital innovation roadmaps for SMEs based on big data beyond the hype of the words is of great value. I welcome this contribution to increasing competitiveness for SMEs through data, digital competencies, and innovative solutions that increase companies’ insight into customers' needs and challenges.’ -- Per B. Brockhoff, Professor, Head of Department, M.Sc., Ph.D., R, Technical University of Denmark'I have often seen how data is given too little attention when companies undertake digitalization efforts. That is a shame, since access to high quality data is like having a superpower, and this superpower is accessible to any business that is willing to do the work. Good to see a book that focuses on the opportunities for small and medium-sized businesses!' -- Pernille Erenbjerg, Board Member at Genmab, Nordea, Nordic Entertainment Group and Millicom, Denmark'The importance of big data competence cannot be overstated, and should not be out of the reach of smaller firms. Small and medium-sized enterprises should be able to increase their success by building big data capabilities and creating data-driven growth. This book shows how smaller firms have developed big data competence and digitization capability, implemented artificial intelligence techniques, and identified customer growth potential through customer insight analysis. The authors provide realistic guidance for implementation using real-life successful examples. In sum, this book provides a roadmap to small and medium-size enterprises that wish to facilitate their adoption of big data capabilities and become fully digitally enabled.' -- C. Anthony Di Benedetto, Fox School of Business, Temple University, US'I congratulate the authors for focusing on how small and medium-sized businesses can make the most of big data based small investments and fast experimentation for quick wins. Agility is key, and this excellent book exactly shows how SMEs can move fast - to win fast - in the data space.' -- Wolfgang Ulaga, Senior Affiliate Professor of Marketing at INSEAD & Director of the Marketing & Sales Excellence Initiative (MSEI), France'Through my active involvement in SMEs, I see the struggles and the successes of SMEs' data utilization journeys. I very much hope that this book will inspire many executives on how to successfully engage in data-driven business development.' -- Jan Damsgaard, Professor of Digitalization, Copenhagen Business School and Board member at SME Denmark & National Digital Expert Advisor, DenmarkTable of ContentsContents: Introduction 1 Carsten Lund Pedersen, Adam Lindgreen, Thomas Ritter and Torsten Ringberg PART I FOUNDATIONS: GETTING THE BASICS RIGHT 1 Building small business utopia: how artificial intelligence and Big Data can increase small business success 11 Karen G. Mills and Annie V. Dang 2 GDPR compliant processing of big data in small business 27 Jan Trzaskowski 3 Big Data and SMEs 40 Vania Sena and Sena Ozdemir PART II CAPABILITIES: GETTING DIGITIZATION RIGHT 4 Value-creation for Industry 4.0 and SMEs’ data-driven growth: strategies and resource alignment 64 Bieke Struyf, Wouter Van Bockhaven and Paul Matthyssens 5 Analyzing and developing digitization capabilities for data-driven projects in SMEs 104 Carsten Lund Pedersen and Thomas Ritter 6 How a glass-processing SME developed its big data competence 117 Joel Mero, Heikki Karjaluoto and Tanja Tammisalo 7 Big data in and for small business: data excellence in SMEs through engagement in university partnerships 129 Shirley Y. Coleman PART III FUNCTIONS: GETTING ALL BUSINESS AREAS INTO BIG DATA MODE 8 Capitalizing on human capital analytics in small and medium-sized enterprises 146 Frederikke Amalie La Cour Nygaard and Dana Minbaeva 9 How experimental data can optimize e-learning 164 Camilla Nellemann and Torben Pedersen 10 How do big data impact business market relationships? 174 Poul Houman Andersen 11 Revenue blueprinting: identifying growth potential using customer data and customer insights 193 Henrik Andersen and Thomas Ritter PART IV TRANSFORMATIONS: GETTING THERE THE RIGHT WAY 12 Transforming small and medium-sized enterprises (SMEs) to digitally enabled landscapes 211 Bård Tronvoll, Christian Kowalkowski and David Sörhammar 13 Facilitating big data transformation in Danish SMEs: insights for managers 228 Pernille Rydén and Helle Rootzén Index

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Book SynopsisThis comprehensive and engaging Research Handbook provides a full examination of the modes and mechanisms of international knowledge transfer. Furthermore, it also provides in-depth insights into international knowledge transfer related challenges faced by multinational enterprises (MNEs).Trade Review‘This book addresses the all important topic of international knowledge transfer, which is especially salient in the era of globalization and digital platforms. Novel technologies are giving new impetus to knowledge transfer. The volume addresses contemporary firms in the knowledge economy, and offers a truly global perspective from a cadre of recognized scholars from around the world.’ -- Gary Knight, Willamette University, US‘Now more than ever, success in the global economy requires in depth understanding of cross-border knowledge transfer, including the skills and competencies that make a successful transfer possible. This Handbook is an invaluable guide for the scholars and practitioners who stand in the frontline of this challenge.’ -- Oded Shenkar, The Ohio State University, US‘Khan, Nair and Lew manage to bring together a captivating set of contributions on knowledge transfer in the international business context. The Research Handbook is nicely organised around strategic dimensions, societal and human resource dimensions and finishes off with chapters on subsidiary knowledge creation and development. This book offers a systematic and contemporary account of the state of art knowledge on knowledge transfer.’ -- Rudolf R. Sinkovics, The University of Auckland, New Zealand and LUT University, Finland‘Cross border knowledge transfer is becoming vital for firms to develop competitive advantage. This Research Handbook on Knowledge Transfer and International Business provides a comprehensive account of cross-border knowledge transfer modes and mechanisms and the role of multinational enterprises in the transfer of knowledge. This book is an essential reading for researchers in knowledge transfer and competitive advantage.’ -- Pervez Ghauri, University of Birmingham, UKTable of ContentsContents: List of contributors vii Introduction to Research Handbook on Knowledge Transfer and International Business xiii PART I STRATEGIC PERSPECTIVE OF KNOWLEDGE TRANSFER 1. Intra-firm trade, embeddedness and international knowledge transfer in the multinational enterprise 2 Nigel Driffield, James H. Love and Stefano Menghinello 2. Knowledge transfer and absorptive capacity in the context of a small multinational enterprise: a systematic study of the nexus of relationships 26 Jan-Tore Øian, Olli Kuivalainen and Heini Vanninen 3. Reverse knowledge transfer in multinational companies: evidence from Swiss manufacturing industry 48 Lamia Ben Hamida 4. Intellectual property institutions and innovation of emerging multinational companies 62 Jie Wu PART II SOCIETAL AND HUMAN RESOURCE PERSPECTIVE OF KNOWLEDGE TRANSFER 5. Social media as a knowledge transfer tool for intellectual capital accumulation during the international growth of small firms 84 Matti Saari, Minnie Kontkanen, Ahmad Arslan and Pia Hurmelinna-Laukkanen 6. Knowledge exchange within multi-stakeholder initiatives: tackling the Sustainable Development Goals 108 Jerra Veeger and Michelle Westermann-Behaylo 7. Global talent mobility and knowledge diffusion: the role of staffing agencies in the growth of East Asian high-tech multinational corporations 136 Mayumi Tabata PART III SUBSIDIARY KNOWLEDGE CREATION AND DEVELOPMENT 8. Technological overlap and cultural distance in MNCs’ location choice of technological clusters in China 159 Shuna Shu Ham Ho and Chang Hoon Oh 9. Building ambidextrous capabilities in foreign subsidiaries: evidence from Korean multinationals 177 Jae Eun Lee, Byung Il Park and Yong Kyu Lew 10. Utilization of subsidiary knowledge in multinational enterprises: revisiting the SECI model 195 Jong Min Lee 11. Absorptive capacity, value creation and new service development in multinational enterprises: the role of knowledge flows between customers, subsidiaries and headquarters 210 Tiina Leposky, Ahmad Arslan, Ismail Gölgeci and Deborah Callaghan Index 226

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Book SynopsisCapitalise on big data to add value to your small business Written by bestselling author and big data expert Bernard Marr, Big Data For Small Business For Dummies helps you understand what big data actually is and how you can analyse and use it to improve your business.Table of ContentsIntroduction 1 Part I: Getting Started with Big Data Basics 5 Chapter 1: Introducing Big Data for Small Businesses 7 Chapter 2: Digging into the Essence of Big Data 23 Chapter 3: Identifying Big Data Uses in Small Businesses 39 Part II: Unpacking Big Data 53 Chapter 4: Unpacking the Many Types of Data 55 Chapter 5: Discovering New Forms of Data 69 Chapter 6: Understanding the Technology Changes that Underpin Big Data 87 Part III: A Brave New World for Small Business 101 Chapter 7: Focusing on the Value of Insights 103 Chapter 8: Developing and Accessing Big Data Competencies 115 Chapter 9: Building a Big Data Infrastructure 131 Part IV: Show Time! Making Big Data Work for Small Business 149 Chapter 10: Creating a Big Data Strategy 151 Chapter 11: Applying Data in Your Business: Decision Making 163 Chapter 12: Applying Data in Your Business: Operations 185 Chapter 13: Creating a Big Data Culture in Your Business 199 Part V: The Part of Tens 211 Chapter 14: Ten Biggest Big Data Mistakes to Avoid 213 Chapter 15: Ten Free Big Data Sources 219 Chapter 16: Ten Key Big Data Collection Tools 225 Index 231

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Book SynopsisTable of ContentsPreface ix Glossary of Terms xiii Acknowledgements xv About the Authors xvii 1 What is Transformation? 1 2 Understand Your Starting Point 41 3 Making the Change Happen 93 4 Purpose 101 5 People 143 6 Method 173 7 Tools 197 8 Overall Change Management 223 9 Running a Business in the New Data-Driven World: Arriving at the Destination 229 10 Dynamic Data-Driven Business Transformation – D3 249 11 Conclusion 255 Index 261

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Book SynopsisA step-by-step guide for business leaders who need to manage successful big data projects Leading in Analytics: The Critical Tasks for Executives to Master in the Age of Big Data takes you through the entire process of guiding an analytics initiative from inception to execution. You'll learn which aspects of the project to pay attention to, the right questions to ask, and how to keep the project team focused on its mission to produce relevant and valuable project. As an executive, you can't control every aspect of the process. But if you focus on high-impact factors that you can control, you can ensure an effective outcome. This book describes those factors and offers practical insight on how to get them right. Drawn from best-practice research in the field of analytics, the Manageable Tasks described in this book are specific to the goal of implementing big data tools at an enterprise level. A dream team of analytics and business experts have contributed their knowledge to show you how to choose the right business problem to address, put together the right team, gather the right data, select the right tools, and execute your strategic plan to produce an actionable result. Become an analytics-savvy executive with this valuable book. Ensure the success of analytics initiatives, maximize ROI, and draw value from big dataLearn to define success and failure in analytics and big data projectsSet your organization up for analytics success by identifying problems that have big data solutionsBring together the people, the tools, and the strategies that are right for the jobBy learning to pay attention to critical tasks in every analytics project, non-technical executives and strategic planners can guide their organizations to measurable results.Table of ContentsForeword by Dr. Tim Rahschulte xi Acknowledgments xv Introduction: The Last Analytics Mile 1 The Last Mile to Analytics Success 1 Expert Contributors 4 Task 0 Analytics Leadership 11 Knowledge Begins in Failure 12 From Failure to Success 17 The Seven Tasks for Analytics Success 22 Chapter Summary and Exercises 24 Task 1 The Problem 27 Solve the Right Problem 28 The DAD Framework for Analytics Action 28 Finding Valuable Problems to Solve 39 The Problem Statement 45 Checking for Project Viability 50 Prioritizing Viable Projects 52 Chapter Summary and Exercises 54 Task 2 The Team 61 Building a Winning Analytics Team 62 Building and Managing Your Team 73 Managing the Technical Team 81 Engaging Your Team 86 Chapter Summary and Exercises 89 Task 3 The Data 91 Amorphous Asset 92 Understanding Data’s Value 92 Identifying Valuable Data 97 Harnessing Data’s Value 101 A Few Vs to Enhance Value 107 Quality Data 114 Chapter Summary and Exercises 121 Task 4 The Tools 125 Analytics Mindset 126 Executives’ Role in Tools 127 Categories of Analytics 131 Predictive Analytics Tools 146 Prescriptive Analytics Tools 151 Tool Synergies 155 Limits of Analytics Tools 157 Chapter Summary and Exercises 158 Task 5 Execution 161 Execute = Action 162 Process 163 People 177 Problems 186 Chapter Summary and Exercises 189 Task 6 Analytics Maturity 191 Defining Analytics Maturity 192 Visualizing Analytics Maturity 194 Growing Analytics Maturity 210 Tools for Maturity 218 Chapter Summary and Exercises 225 Task 7 Responsible Analytics 227 Our Analytics Responsibility 228 Analytics Discernment 229 INFORMS Ethical Guidelines 232 Analytics for Good 241 Being Responsible for Our Analytics Future 248 Chapter Summary and Exercises 261 Conclusion: Crossing the Last Mile 265 We Must Cross It Together 265 Additional Learning Opportunities 268 Lasting Principles for Success 269 Afterword: Dr. Karl Kempf’s Legacy 271 Pioneering Analytics with Formula One Racing 271 Teaching Superman to Fly 273 Automating Aerospace Manufacturing 273 Making Better Decisions at Intel 273 Author’s Tribute 274 About the Author 275 Why Read Leading in Analytics 277 Author Index 279 Subject Index 283

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Book SynopsisThe second edition of Benefits Management has been updated with current examples, further insights from experience and recent research. It shows how the enduring challenges achieving business value from information systems and technology projects can be addressed successfully. The approach, which is synthesized from best practices, sound theories and proven techniques from a range of management disciplines, is exemplified from the authors'' extensive experience of working with a wide range of organizations. The book includes examples from a wide variety of projects including non-IT projects. The book is written in an accessible style, ideal for practicing managers, and includes check lists and templates for using the processes, tools and techniques and real-life case studies of their application and impacts. The book now also includes: International survey results that reinforce the importance of the topic, the key management issues and evidence of how theTable of ContentsAbout the authors xi Preface xiii 1 The challenges of IS/IT projects 1 Dissatisfaction with current approaches to benefits delivery 4 The need for a fresh approach: benefits management 8 Benefits delivery 9 A focus on value 10 A business case linked to organizational strategy 11 The importance of change management 12 Commitment from business managers 13 IS/IT sufficient to do the job 13 Involvement of stakeholders 14 Educated in the use of technology 15 Post‑implementation benefits review 16 The importance of a common language 17 Summary 19 2 Understanding the strategic context 21 The external and internal perspectives of business strategy: the competitive forces and resource-based views 22 Resources, competences and capabilities 23 Ends, ways and means 26 PEST analysis 28 Industry attractiveness and competitive forces analysis 28 External value chain analysis 34 Internal value chain analysis 37 Alternative internal value chain configurations 40 Balancing the external and internal contexts: the dimensions of competence 44 Linking business, IS and IT strategies 47 Managing the portfolio of IS/IT investments 49 Organizational information competences 56 Summary 59 3 The foundations of benefits management 61 The gaps in existing methods and the implications 62 The origins of the benefits management approach and process 67 An overview of the benefits management process 68 Step 1: Identifying and structuring the benefits 69 Step 2: Planning benefits realization 73 Step 3: Executing the benefits plan 75 Step 4: Reviewing and evaluating the results 78 Step 5: Establishing the potential for further benefits 79 What is different about this approach? 80 Summary 83 4 Establishing the why, what and how 85 Why: identifying business and organizational drivers 86 Establishing investment objectives 91 Linking the investment objectives to the drivers 93 What: the business benefits 94 How: the benefits dependency network 95 Measurement and ownership 103 Benefit and change templates 111 Worked example: improved control within a food processing organization 111 Summary 121 5 Building the business case 127 Arguing the value of the project 129 Maintaining dependency: benefits are the result of changes 132 A structure for analysing and describing the benefits 133 Quantifying the benefits: the major challenge 136 Ways of overcoming the quantification problem 137 Financial benefits 144 Cost reductions 147 Revenue increases 148 Project cost assessment 150 Investment appraisal techniques 150 Variations in benefits and changes across the investment portfolio 152 Risk assessment 156 Completing the business case 161 Summary business case for the FoodCo project 163 Summary 166 6 Stakeholder and change management 169 Assessing the feasibility of achieving the benefit 170 Stakeholder analysis and management techniques 173 From analysis to action 178 Completing the benefits plan 182 Approaches to managing change 184 Matching the management approach and stakeholder behaviours 185 The nature of IT-enabled change management: is it different? 186 Alternative change management strategies 193 Summary 197 7 Implementing a benefits management approach 199 Rationales for introducing benefits management 200 Initiating and managing a benefits-driven project 204 The project sponsor 206 The business project manager 207 The role of project management offices (PMOs) 209 The first workshop 211 Activities between workshops 212 The second workshop 212 Inclusion of the benefits plan in the management of the project 217 Monitoring the benefits after implementation 223 Fit with other methodologies 224 Organizational benefits management maturity 225 Summary 234 8 The importance of context 235 Factors to take into account 236 The public sector 237 Small and medium-sized businesses (SMEs) 241 Multi-unit businesses: replicated deployments 242 Variations across the applications portfolio 245 Problem‑based: key operational and support investments 247 Innovation‑based: strategic and high potential investments 248 Different application types 252 E‑commerce and e‑business 252 Information management (IM) 253 Customer relationship management (CRM) systems 256 Enterprise resource planning (ERP) systems 259 Infrastructure investments 263 Non-IT projects 266 Different IS/IT supply arrangements 267 Summary 271 9 From projects to programmes to portfolios 273 Defining programmes 274 Planned and emergent programmes 276 Programme dependency networks 276 The management of programme benefits 282 Managing the IS/IT project investment portfolio 284 Governance and portfolio management 285 Setting priorities 287 Links to drivers 290 Benefits management lite 293 Project portfolio management in practice 295 Summary 295 10 Creating a better future 299 The continuing challenge of IS/IT projects 300 Characteristics of the benefits management approach 300 The value of the process 301 Using benefits management to formulate and implement strategy 303 Incorporating benefits management into strategic thinking 308 Examples of benefits-driven strategies 311 Future trends in IS/IT and their implications for benefits management 312 A final word or two 323 Glossary 325 References 329 Index 337

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Book SynopsisTable of ContentsPreface iii 1 Introduction to Information Systems 1 2 Organizational Strategy, Competitive Advantage, and Information Systems 31 3 Ethics and Privacy 65 4 Information Security 83 5 Data and Knowledge Management 117 6 Telecommunications and Networking 159 7 E-Business and E-Commerce 197 8 Wireless, Mobile Computing, and Mobile Commerce 229 9 Social Computing 263 10 Information Systems within the Organization 297 11 Customer Relationship Management and Supply Chain Management 325 12 Business Analytics 359 13 Acquiring Information Systems and Applications 393 14 Artificial Intelligence 419 TECHNOLOGY GUIDE 1 Hardware 469 TECHNOLOGY GUIDE 2 Software 489 TECHNOLOGY GUIDE 3 Cloud Computing 497 Appendix Apply the Concept Activities 525 Glossary 575 Company Index 585 Subject Index 593

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