Description
Book SynopsisGovernments all over the world are consistently outpaced by digital change, and are falling behind.Digital government is a better performing government. It is better at providing services people and businesses need. Receiving benefits, accessing health records, registering companies, applying for licences, voting all of this can be done online or through digital self-service. Digital technology makes government more efficient, reduces hassle, and lowers costs. But what will it take to make governments digital?
Good governance will take nothing short of a metamorphosis of the public sector. With contributions from industry, academic, and government experts including Hillary Hartley, chief digital officer for Ontario, and Salim Ismail, founder of Singularity University
Government Digital lays down a blueprint for this radical change.
Trade ReviewOver the next decade, expectations of how government services should be delivered will shift.... It is my hope that Canada will be at the forefront of this transformation, figuring out how good governance can be digitally distributed, and sharing what we find with the world. * — Tobias Lütke, CEO, Shopify *
Estonia’s experience suggests that government digitisation provides numerous opportunities to make people’s lives easier and more efficient. Governments must not miss this opportunity. All public service leaders better read up on it from this book and get to action. * — Jüri Ratas, Prime Minister of the Republic of Estonia *
This book is an excellent blueprint for governments around the world that need to retool their infrastructure, their policies and their citizens for the success in the interconnected, data-driven age. It provides great insight for all public office holders who dare to act boldly, using new ways to empower and serve modern citizenry and in the process promote public interest and preserve our freedoms.” * — Jim Balsillie, Chairman, Council of Canadian Innovators *
Governments that get digital right will radically transform how it innovates, competes, and engages its constituent to drive economic growth and prosperity. Government Digital does a terrific job of setting the stage and prescribing how to design the right strategy and governance so countries can embrace the benefits of digital transformation. * — Manoj Saxena, Executive Chairman, CognitiveScale. Managing Director, The Entrepreneur’s Fund. Former General Manager, IBM Watson *
Table of Contents
- Introduction — Alex Benay
- Chapter 1: Trust in an Era of “Open” and Digital Government — Mary Francoli
- Chapter 2: Shift Happens: Governments and the Fourth Industrial Revolution — Iain Klugman
- Chapter 3: Fifth-Generation Wireless: The Backbone Behind Smart Cities and Self Government — Ray Sharma and Amir Bashir
- Chapter 4: Building the Future of Learning — John Baker
- Chapter 5: An Openness — Hilary Hartley
- Chapter 6: Government Social Media — Jennifer Urbanski
- Chapter 7: The Future of Digital Government Services — Olivia Neal
- Chapter 8: Building a Digital Government the e-Estonian Way — Siim Sikkut
- Chapter 9: Government as a Platform: How Governments Can Lead in a Digital World — Alex Benay
- Chapter 10: A Path to Exponential Government — Salim Ismail
- Conclusion — Alex Benay
- Acknowledgements
- List of Abbreviations
