Description
Book Synopsis
How to transfer your organization’s most important knowledgebefore it walks out the door
When highly skilled subject matter experts, engineers, and managers leave their organizations, they take with them years of hard-earned, experience-based knowledgemuch of it undocumented and irreplaceable. Organizations can thereby lose a good part of their competitive advantage. The tsunami of boomer” retirements has created the most visible, urgent need to transfer such knowledge to the next generation. But there is also an ongoing torrent of acquisitions, layoffs, and successionsnot to mention commonplace promotions and transfersall of which involve the loss of essential expertise.
Dorothy Leonard and Walter Swap first addressed this acute loss of knowledge in their groundbreaking book Deep Smarts (2005). Since then, managers have repeatedly asked them for practical, proven techniques that will help transfer those deep sm
Trade Review
"In today's workplace, knowledge is power--but only if you can capture, preserve, share, and use it. That's where Critical Knowledge Transfer: Tools for Managing Your Company's Deep Smarts comes in. This book is highly useful for anyone concerned with the loss of organizational knowledge and the costs associated with it." -- TD magazine (Association for Talent Development) ADVANCE PRAISE for Critical Knowledge Transfer: Teresa Roche, Vice President and Chief Learning Officer, Agilent Technologies-- "An outstanding and comprehensive field guide for anyone who really cares about talent in his or her organization. Leonard, Swap, and Barton outline the foundations of knowledge transfer and provide practical applications to help you reflect thoughtfully and act effectively on critical knowledge transfer issues. A pragmatic and compelling book." T.J. Elliott, Vice President and Chief Learning Officer, ETS-- "When those in our organizations with 'deep smarts' leave, taking their knowledge with them, what do we do? The techniques in this book, with their insightful specificity and proven practicality, will benefit the leader who wishes to solve this critical dilemma." Richard Gross, Vice President, Learning and Development, Cargill, Inc.-- "Critical Knowledge Transfer provides a thought-provoking, comprehensive, and practical guide for transferring critical, experience-based knowledge. I highly recommend it for business and HR leaders alike." Steve Phillips, Chief Information Officer, Avnet, Inc.-- "With the speed of business today, companies can't afford to lose the deep, experience-based knowledge of departing employees and leaders. Critical Knowledge Transfer provides profound insight into this challenge, along with concrete tools, techniques, and examples that businesses can apply immediately to prevent this hard-won knowledge from walking out the door forever."
