Business mathematics and systems Books

Book SynopsisSalesforce Field Service (formerly Field Service Lightning) connects customers, workforce, and products on a single platform to deliver exceptional on-site services. This book guides Field Service enthusiasts in creating, managing, and automating support with use cases and real-time examples. You will learn Salesforce Field Service which will help you better manage your customers, internal users, and field technicians. As you advance, you'll learn the whole end-to-end life cycle of creating work orders, associating service appointments to work orders, scheduling and dispatching service appointments to field technicians, and completing the work orders. By the end of this book, you'll be able to implement, test and deploy Salesforce Field Service for both Desktop and Mobile apps. What you'll learn Basics of Field Service Field Service objects and data model Field Service schedulingand optimization Configuring Salesforce Field Service Managing Salesforce Field ServiceTable of ContentsChapter 1: Intro to Salesforce Field Service · Basics of Field Service and Field Service Life Cycle · Field Service Personas, Objects and Data Model · Common Field Service Terminology · How Salesforce can help build Field Service and understanding Salesforce Licenses Chapter 2: Step by Step Field Service Implementation · Installing Field Service Managed App Exchange Package · Using Field Service Guided Setup · Using Dispatcher Console for dispatching Service Appointments Chapter 3: Extending Field Service to Mobile · Configuring Field Service Mobile App · How Field Technicians use Mobile App Chapter 4: Reporting in Field Service · Configure Reports and Dashboards to understand Field Service performance Chapter 5: Cracking Salesforce Field Service Lightning Certification · Understanding exam outline, key tips and strategies

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Book SynopsisNew to Oracle Global Data Services? You've come to the right place. This book will show you how to leverage the power of Oracle GDS to ensure runtime load balancing, region affinity, replication lag tolerance-based workload routing, and inter-database service failover. In particular, you will see how to maximize the utilization of replication investments with Oracle GDS. The book starts by guiding you through the installation and configuration of GDS and provides details for each component in the GDS framework. Next, you'll learn how to configure various components of Oracle GDS in standalone environments. Hands-on exercises that explore the advantages of GDS with different test cases utilizing Active Data Guard (ADG), Oracle GoldenGate (OGG), and Oracle Real Application Clusters (RAC) will help you put your learning in context. The book concludes with a demonstration of how to add Oracle GDS to OEM for monitoring and troubleshooting. You'll also see how to monitor Oracle GDS in a ceTable of ContentsChapter 1: Introduction of Oracle Global Data servicesChapter Goal:Introducing the readers to the learning and understating of Oracle Global Data Services Concepts and benefits in production systems as well as mission critical systems.No of pages : 20Sub -Topics• GDS Framework• GDS catalog• GDS region• GDS pool• GDS servicesChapter 2: Installation of Global Service Manager Chapter Goal: Helping the readers with installation and configuration of the Oracle Global Data Services in Clustered environments. No of pages: 25Sub - Topics • Downloading GSM software• Pre-Requisites for Oracle GSM• Installation of the Oracle GSM• Configuration Of Oracle GSMChapter 3: Configuration of GSM and GDS catalogChapter Goal: Helping the readers to learn the installation of Oracle Global Service Manager and learn how to add the regions, gdspool and databases to the Oracle Global Service Manager.No of pages: 25Sub - Topics: • Creating Global service managers• Creating GDS catalog• Add region to GSM configuration• Add gdspool to GDS configuration• Adding databases and data guard broker configuration to the GSMChapter 4: GDS Test cases with RAC database with Active DataguardChapter Goal: Helping the architects/readers/analysts to engage with hands-on exercises on exploring the advantages of the GDS with different test cases tested against the RAC database with Active dataguard.No of pages: 110Sub - Topics: • Starting and stopping Global data service (GDS) components• Test Case: Global Service Failover• Test Case: Role based Global Services• Test Case: Replication Lag based Routing• Test Case: TAF Enabled Global Service in GDS Environment• Test Case: Locally based Routing• Test Case: High Availability of Global Service Manager (GSM)• Test Case: What if Global Data Services (GDS) catalog database becomes unavailableChapter 5: Modify GSM of the databaseChapter Goal: Help the reader how to modify the region of the databases configured in GSM configuration.No of pages: 12Sub - Topics: • Check the configuration of the databases and region• Create new regions • Modify the regions of the GSMs• Modify the databases to update the regions to new regionsChapter 6: GDS Test cases with Oracle Golden gateChapter Goal: Help the reader with hands-on GDS exercises tested against the Oracle database with Golden gate replication in place. Chapter 7: Configuring GDS in OEMChapter Goal: Help the reader to understand how to add oracle global data services to OEM for monitoring.Chapter 8: Troubleshooting GDS issuesChapter Goal: The Goal of this chapter is discussing and show how to troubleshoot issues in Global data service. No of pages: 25

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Book SynopsisIf you want to convince your organization to conduct a web performance upgrade, this concise book will strengthen your case. Drawing upon her many years of web performance research, author Tammy Everts uses cases studies and other data to explain how web page speed and availability affect a host of business metrics.

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Book SynopsisThe purpose of this book is to provide a rigorous yet accessible introduction to the modern financial theory of security markets. The main subjects are derivatives and portfolio management. The book is intended to be used as a text by advanced undergraduates and beginning graduate students. It is also likely to be useful to practicing financial engineers, portfolio manager, and actuaries who wish to acquire a fundamental understanding of financial theory. The book makes heavy use of mathematics, but not at an advanced level. Various mathematical concepts are developed as needed, and computational examples are emphasized.Trade Review"I believe that this is an excellent text for undergraduate or MBA classes on Mathematical Finance. The bulk of the book describes a model with finitely many, discrete trading dates, and a finite sample space, thus it avoids the technical difficulties associated with continuous time models. The major strength of this book is its careful balance of mathematical rigor and intuition." Peter Lakner, New York UniversityTable of ContentsPart I: Single Period Securities Markets:. Model Specifications. Arbitrage and Other Economic Consideration. Risk Neutral Probability Measures. Valuation of Contingent Claims. Complete and Incomplete Markets. Risk and Return. Part II: Single Period Consumption and Investment:. Optimal Portfolios and Viability. Risk Neutral Computational Approach. Consumption Investment Problems. Mean-Variance Portfolio Analysis. Portfolio Management with Short Sales Constraints and Similar Restrictions. Optimal Portfolios in Incomplete Markets. Equilibrium Models. Part III: Multiperiod Securities Markets:. Model Specifications, Filtrations, and Stochastic Processes. Information Structures. Stochastic Process Models of Security Prices. Trading Strategies. Value Processes and Gains Processes. Self-Financing Trading Strategies. Discounted Prices. Return and Dividend Processes. Conditional Expectation and Martingales. Economic Considerations. The Binomial Model. Markov Models. Part IV: Options, Futures, and Other Derivatives:. Contingent Claims. European Options Under the Binomial Model. American Options. Complete and Incomplete Markets. Forward Prices and Cash Stream Valuation. Futures. Part V: Optimal Consumption and Investment Problems:. Optimal Portfolios and Dynamic Programming. Optimal Portfolios and Martingals Methods. Consumption-Investment and Dynamic Programming. Consumption-Investment and Martingale Methods. Maximum Utility from Consumption and Terminal Wealth. Optimal Portfolios with Constraints. Optimal Consumption-Investment with Constraints. Portfolio Optimization in Incomplete Markets. Part VI: Bonds and Interest Rate Derivatives:. The Basic Term Structure Model. Lattice, Markov Chain Models. Yield Curve Models. Forward Risk Adjusted Probability Measures. Coupon Bonds and Bond Options. Swaps and Swaptions. Caps and Floors. Part VII: Models with Infinite Sample Spaces. Finite Horizon Models. Infinite Horizon Models.

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Book SynopsisMuch of our life is consumed looking for quantitative relationships. For example, How much more sleep do I need at night to make me feel better? How many calories do I need to eliminate to lose weight? How much larger does my budget on the job need to be for me to be more effective? All these quantitative questions are preceded, and depend on, qualitative questions. For example, before I decide how much extra sleep I need at night, I need to determine if extra sleep will actually make me feel better. In another example, I need to determine if a larger budget will make me more effective on the job, before I think about how much more money I will need. What elements influence job performance, and how do they interact? We spend much of our life trying to find answers to such quantitative and qualitative questions. We are, then, in search of a kind of intelligence that includes numbers but is also above and beyond them. We call it “supernumerary” intelligence (SI).To aid our quest for SI, we use Quantitative CyberQuest (QCQ) and the Public Administration Genome Project (PAGP) as useful tools. QCQ is a philosophy as well as an analytic tool that helps in exploring the supernumerary. QCQ is particularly wellsuited for sorting out variables as well as their interrelations. It involves a combination of statistics, systems analysis, research methodology, qualitative research, and artificial intelligence. QCQ also provides a relatively easy to understand but still powerful set of tools and guidancemechanisms to pilot (the “Cyber” part) users in their “Quest” for supernumerary relationships.

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Book SynopsisMuch of our life is consumed looking for quantitative relationships. For example, How much more sleep do I need at night to make me feel better? How many calories do I need to eliminate to lose weight? How much larger does my budget on the job need to be for me to be more effective? All these quantitative questions are preceded, and depend on, qualitative questions. For example, before I decide how much extra sleep I need at night, I need to determine if extra sleep will actually make me feel better. In another example, I need to determine if a larger budget will make me more effective on the job, before I think about how much more money I will need. What elements influence job performance, and how do they interact? We spend much of our life trying to find answers to such quantitative and qualitative questions. We are, then, in search of a kind of intelligence that includes numbers but is also above and beyond them. We call it “supernumerary” intelligence (SI).To aid our quest for SI, we use Quantitative CyberQuest (QCQ) and the Public Administration Genome Project (PAGP) as useful tools. QCQ is a philosophy as well as an analytic tool that helps in exploring the supernumerary. QCQ is particularly wellsuited for sorting out variables as well as their interrelations. It involves a combination of statistics, systems analysis, research methodology, qualitative research, and artificial intelligence. QCQ also provides a relatively easy to understand but still powerful set of tools and guidancemechanisms to pilot (the “Cyber” part) users in their “Quest” for supernumerary relationships.

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Book SynopsisInformation Systems for Business gives the readers an introduction to information systems and talks about the transition from manual to IT-based business processes. It elaborates on the management information systems and the database management. Also discussed in the book are the advantages and the impact of information system on business, the use of information system in the supply chain management and the use of such system in the marketing processes. The book also gives insights on the future trends in information systems for the readers to know the importance of it.

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Book SynopsisThe main aim of this book is to offer companies a simple and practical method to assess their maturity in the Governance Information System, so that they are in working order to face the challenges of Digital Transformation. How can companies effectively manage their investment in IT systems and make the most of their development?Table of ContentsForeword ix Preface xv Acknowledgments xxiii Part 1. Information Systems Governance at the Service of the Digital Transformation 1 Chapter 1. Enterprise Governance: A Framework that Includes IS Governance 3 Chapter 2. Challenges of Enterprise IS Governance 11 2.1. Value creation 13 2.2. IS risk management 16 Chapter 3. Objectives, Approaches and Key Success Factors of Enterprise IS Governance 21 3.1. Objectives of Enterprise IS governance (EISG) 21 3.2. Approaches, frameworks and ongoing reflections 23 3.3. Benefits of the approach and its key success factors 27 Chapter 4. How Can the Maturity of Enterprise IS Governance be Improved? 29 4.1. Scope of EISG and assessment of the company’s global maturity level 29 4.2. How can it be properly initiated? 33 4.3. What can be done once the diagnostics have been made? 34 4.4. How can the improvement process be initiated? 35 Part 2. Evaluation of the Maturity of Enterprise Information Systems Governance 37 Chapter 5. Maturity Evaluation Criteria for Each of the 11 Vectors 39 5.1. Vector 1: IS planning and integration into the overall company’s planning process 40 5.1.1. Issues of this vector in the digital transformation 40 5.1.2. Issues of the vector in terms of contribution to the IS gonernance 40 5.1.3. Best practices associated with the vector and measurement of the company’s maturity level in the vector 41 5.2. Vector 2: IS urbanization at the service of strategic challenges in the frame of the Enterprise Architecture 44 5.2.1. Issues of this vector in the digital transformation 44 5.2.2. Issues of the vector in terms of contribution to the IS governance 44 5.2.3. Best practices associated with the vector and measurement of the company’s level maturity in the vector 46 5.3. Vector 3: Portfolio management of value creation-oriented projects 49 5.3.1. Issues of this vector in the digital transformation 49 5.3.2. Issues of the vector in terms of contribution to the IS governance 50 5.3.3. Best practices associated with the vector and measurement of the company’s maturity level in the vector 52 5.4. Vector 4: alignment of the IT organization with respect to business processes 57 5.4.1. Issues of this vector in the digital transformation 57 5.4.2. Issues of the vector in terms of contribution to IS governance 57 5.4.3. Best practices associated with the vector and measurement of the company’s maturity level in the vector 60 5.5. Vector 5: IS-related budgetary management and costs control promoting transparency 64 5.5.1. Vector challenges in the digital transformation 64 5.5.2. Issues of the vector in terms of contribution to IS governance 65 5.5.3. Best practices associated with the vector and measurement of the company’s maturity level in the vector 67 5.6. Vector 6: project management with respect to business objectives 73 5.6.1. Issues of this vector in the digital transformation 73 5.6.2. Issues of the vector in terms of contribution to the IS governance 74 5.6.3. Best practices associated with the vector and measurement of the company’s maturity level in the vector 76 5.7. Vector 7: provision of IT services optimized with respect to clients’ expectations 81 5.7.1. Issues of this vector in the digital transformation 81 5.7.2. Issues of the vector in terms of contribution to IS governance 81 5.7.3. Best practices associated with the vector and measurement of the company’s level of maturity in the vector 87 5.8. Vector 8: prospective management of IT skills 95 5.8.1. Issues of this vector in the digital transformation 95 5.8.2. Issues of the vector in terms of contribution to IS governance 95 5.8.3. Best practices associated with the vector and measurement of the company’s maturity level in the vector 98 5.9. Vector 9: IS-related risk management adapted to business challenges 101 5.9.1. Issues of this vector in the digital transformation 101 5.9.2. Issues of the vector in terms of contribution to IS Governance 102 5.9.3. Best practices associated with the vector and measurement of the company’s maturity level in the vector 103 5.10. Vector 10: management and measurement of IS performance 107 5.10.1. Issues of this vector in the digital transformation 107 5.10.2. Issues of the vector in terms of contribution to IS governance 108 5.10.3. Best practices associated with the vector and measurement of the company’s maturity level in the vector 109 5.11. Vector 11: IS-related communication management 112 5.11.1. Issues of this vector in the digital transformation 112 5.11.2. Issues of the vector in terms of contribution to IS governance 112 5.11.3. Best practices associated with the vector and measurement of the company’s maturity level in the vector 113 Appendices 117 Appendix 1: IT Scorecard 119 Appendix 2: Economic Steering of IT Department 123 Appendix 3: Glossary 129 Bibliography 137 Index 141

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Book SynopsisWhen everyone in an organization is focused on results it is easy to lose sight of the bigger picture. This book uses the experience of Nokia to develop a frame-work for the organization of the future - one which is efficient, learning and healthy.Table of ContentsAbout the author Preface Acknowledgements ORGANIZATIONAL LEARNING Learning as a factor of competition and a mean of survival What is learning Levels of learning Learning skills of organization Learning and feedback Learning and change How to support learning by doing PERFORMANCE MANAGEMENT Continuous improvement of performance as an objective The viewpoint of organization, individual and environment Planning and development discussions Daily leadership and planning meetings Connections to other human resource management processes Summary and critical success factors COMPETENCE MANAGEMENT Continuous improvement of competence as an objective Strategic management Core competence as a framework Competence management in practice Individual competence Summary and key learnings KNOWLEDGE MANAGEMENT Continuous application of new knowledge as an objective What is knowledge management? Knowledge management in practise Intellectual capital and its measurement Summary and conclusions INTELLIGENT ORGANIZATION Can organization be intelligent? The features of intelligent organization Integrating performance, competence and knowledge management Human resources management in an intelligent organization Management in an intelligent organization On the way towards intelligent organization The ideal organization of the future Appendices Bibliography

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Book SynopsisKnowledge management is the fast-track route to leveraging the intellectual capital in your organisation. It covers the key areas of knowledge management, from identifying knowledge in an organisation to promoting and facilitating knowledge sharing and innovation. It takes examples and lessons from some of the world's most successful business, including Shell Oil, British Aerospace, Dow Chemical and the World Bank, and ideas from the smartest thinkers, including Peter drucker, Michael Polanyi, and Ikujiro Nonaka. It includes a glossary of key concepts and a comprehensive resources guide. Knowledge management surveys the technology, the strategies and the practice of the subject to give you the expertise you need to act fast.Table of Contents01 Introduction to Knowledge Management. 02 What is Knowledge Management? 03 The Evolution of Knowledge Management. 04 The E-Dimension of Knowledge Management. 05 The Global Dimension of Knowledge Management. 06 The State of the Art of Knowledge Management. 07 Knowledge Management in Practice – Success Storie. 08 Key Concepts and Thinkers in Knowledge Management. 09 Resources for Knowledge Management. 10 Ten Steps to Making Knowledge Management Work. Frequently Asked Questions (FAQs). Acknowledgments. Index.

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Book SynopsisThe knowledge economy is a notion that has been used, since the end of the last decade, to describe a new economic order perceived by scholars and practitioners. The authors argue that this order, triggered by new information and communication technologies, has resulted in a different set of challenges for effective management of the contemporary firm. Knowledge will play an important role in managing these challenges, with the onus being on new hardware and software as much as how businesses can be organised with regard to relationships with customers and suppliers. This book shows how 'intelligent management will be key to how internal operations can be organised in order to take advantage of opportunities brought about by new technologies. This change in management is discussed throughout the book from a wide array of perspectives ranging from contextual and philosophical aspects, through tools and methods to case studies concerning the organization of business, its management and application in the knowledge economy.Intelligent Management in the Knowledge Economy will be of great interest to academics and researchers of management - knowledge management in particular - ICT and organisational studies. Business practitioners will also find much to engage them within this book.Trade Review'This anthology gives important and interesting perspectives on the management of information systems in different organisational contexts. . . the papers are important contributions to the research area's future development.' -- From the preface by Christian Tangkjaer, Scandinavian Academy of Management StudiesTable of ContentsContents: Preface by Christian Tangkjær Intelligent Management and Knowledge: An Introduction Part I: Context and Philosophy 1. Leaders for the Knowledge Economy 2. Presence and Absence: An Epistemological Essay on Knowledge Management and Technology 3. Elements of the Dynamics of Future Organizations: A Discourse on the Imaginative and Integrative Deployment of Information Systems 4. Organizing the Extended Organization Part II: Tools and Methods 5. Communities and Activity Systems in Knowledge-intensive Firms 6. The Process Warehouse: A Data Warehouse Approach for Business Process Management 7. Learning through Online Conversations: The Case of Online Support Systems 8. Knowledge Reactivation Mediated through Knowledge Carriers Part III: Management and Applications 9. What is the Business Value of Electronic Commerce? How can it be Optimized? 10. Global Thinking or Local Commitment in Multinational Knowledge Management and Organizational Learning 11. Management of Artificial Sellars: A Metaphor for the Automation of E-commerce 12. The Bazaar Model of Organizing 13. ICT and the Geography of Innovative Firms References Index

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Book SynopsisGabriele Troilo explores the entire marketing knowledge management process from a unique perspective. He emphasises the fact that in today's markets, competitive advantage is achieved by companies which are knowledge-based and market oriented. The role of marketing in a knowledge-based company is also underlined: its purpose is to generate marketing knowledge, share it with other departments, and promote its use. As a consequence, the author argues, the marketing department is no longer simply responsible for functional activities, but rather must become a diffuser of knowledge dispersed within the organization. Marketing Knowledge Management describes the individual phases of the process in detail, exploring marketing knowledge emersion, marketing knowledge generation and marketing knowledge sharing and use. The tools required to effectively implement any single phase are also discussed. Emphasising that marketing should broaden its scope to encompass effective marketing knowledge management, this book will be invaluable to: students, researchers and academics with an interest in knowledge management and all areas of marketing (including organizational aspects, marketing in an information age and marketing information systems). Practising marketeers will also find that this book provides essential reading material.Table of ContentsContents: Introduction 1. Market Orientation and Organizational Knowledge 2. Organizational Knowledge and Marketing Knowledge 3. Marketing Knowledge: A Model for Management 4. The Emersion of Marketing Knowledge 5. The Generation of Marketing Knowledge 6. The Sharing and Use of Marketing Knowledge 7. Conclusion: A Marketing Knowledge Management Strategy and New Roles for the Marketing Function Bibliography Index

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Book SynopsisThis book brings together some of the founders of the IC movement in Europe to critically review the virtues and shortcomings of intellectual capital as a managerial concept. More questions on the future of IC study are perhaps raised than answered as the contributors attempt to open new avenues of research.The contributors acknowledge that the concept of managing intellectual capital is paradoxical in many respects. First and foremost, the boundaries of the knowledge intensive organization are fading. Organizations are open, networked and global, and intellectual capital mobile and elusive - so how can something with no boundaries be managed? Furthermore, is it possible that in a knowledge-intensive society, firms that do not focus on their intellectual capital are successful? That is, are there any pre-requisites for intellectual capital to be relevant? The book explores such paradoxes in the knowledge intensive organization, critically discusses the limitations of intellectual capital and revises the agenda for intellectual capital studies in the future. Drawing on empirical evidence including two EU funded projects involving researchers, practitioners and policy makers from international associations such as the OECD and the EU, this book will prove a thought provoking read for those with an interest in various aspects of management such as: knowledge management, management control, management accounting, strategic management and management of innovation.Trade Review'This book extends the analysis of intellectual capital and underlines the idea that its study is multidisciplinary. Its publication is timely as it brings together a collection of the key thought leaders in the area who provide new perspectives into this important topic. This book is essential reading by those engaged in understanding the knowledge economy and intellectual capital in organisational settings.' -- James Guthrie, The University of Sydney, AustraliaTable of ContentsContents: Preface 1. Intellectual Capital: Paradoxes and Expansions Bino Catasús and Cristina Chaminade 2. The Archaeology of Intellectual Capital: A Battle between Concepts Ulf Johanson and Johan Henningsson 3. Work-related Well-being: A Precondition for Intellectual Capital Guy Ahonen, Tomi Hussi and Susanne Schunder-Tatzber 4. The Principle of Connectivity: Networked Assets, Strategic Capabilities and Bundled Outcomes Erik Bjurström and Hanno Roberts 5. Reinventing the University as the Driving Force of Intellectual Capital Bino Catasús and Bengt Kristensson Uggla 6. Conceptualizing IC Management in R&D Organizations: Future Scenarios from the Complexity Theory Perspective Karl-Heinz Leitner and David O’Donnell 7. Colliding Discourses? New Public Management from an Intellectual Capital Perspective Roland Almqvist and Matti Skoog 8. Strategic Change in Mature Sectors: When and How is Intellectual Capital Relevant? Cristina Chaminade and Jan Vang 9. How Top Managers Mobilize and Understand Representations on Intellectual Capital? Mette Rosenkrands Johansen 10. Intellectual Capital and the Choices Towards the Future Jan Mouritsen Index

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Book SynopsisIn a fast changing global economy governed by Enterprise Services and the Future Internet, enterprises and virtual factories will self-organize in distributed, interoperable, innovation Ecosystems where the issues of Enterprise Interoperability need to be solved in a multi-view of information, services and processes throughout Enterprise Networks. The book constitutes the proceedings of five workshops co- located with the Fifth IFIP Working Conference IWEI 2013. It contains the presented peer reviewed papers and summaries of the workshop discussions. Complementing the IWEI Conference program, the workshops aimed at exploiting new issues, challenges and solutions for Enterprise Interoperability and Manufacturing Eco Systems. The scope of the workshops spanned over a range of interoperability issues in Service Science and innovation, Model Driven Service Engineering Architectures, Service Modelling Languages, reference ontology for manufacturing , Case studies and tools particularly for SMEs, Business – IT alignment and related Standardization. Contents 1 – Model Driven Services Engineering Architecture (MDSEA): A Result of MSEE Project An Architecture for Service Modelling in Servitization Context: MDSEA, Y. Ducq. A Set of Templates for MDSEA, D. Chen. 2 – Interoperability to Support Business–IT Alignment Report Workshop 2, I.-S. Fan, V. Taratoukhine, M. Matzner. Interoperability as a Catalyst for Business Innovation, J.H.P. Eloff, M.M. Eloff, M.T. Dlamini, E. Ngassam, D. Ras. Process-Oriented Business Modeling – An Application in the Printing Industry, A. Malsbender, K. Ortbach, R. Plattfaut, M. Voigt, B. Niehaves. A Comparative Study of Modelling Methodologies Using a Concept of Process Consistency, E. Babkin, E. Potapova, Y. Zelenova. Maintenance Support throughout the Life-Cycle of High Value Manufacturing Products. Interoperability Issues, A. Fedotova, V. Taratoukhine, Y. Kupriyanov. Using Enterprise Architecture to Align Business Intelligence Initiatives, I.-S. Fan, S. Warner. Towards Enterprise Architecture Using Solution Architecture Models, V. Agievich, R. Gimranov, V. Taratoukhine, J. Becker. 3 – Standardisation for Interoperability in the Service-Oriented Enterprise Report Workshop 3, M. Zelm, D. Chen. Standardisation in Manufacturing Service Engineering, M. Zelm, G. Doumeingts. Service Modelling Language and Potentials for a New Standard, D. Chen. An Approach to Standardise a Service Life Cycle Management, M. Freitag, D. Kremer, M. Hirsch, M. Zelm. Open Business Model, Process and Service Innovation with VDML and ServiceML, A. J. Berre, H. De Man, Y. Lew, B. Elvesæter, B.M. Ursin-Holm. Reference Ontologies for Manufacturing, R. Young, N. Hastilow, M. Imran, N. Chungoora, Z. Usman, A.-F. Cutting-Decelle. Standardisation Tools for Negotiating Interoperability Solutions, T. Santos, C. Coutinho, A. Cretan, M. Beca, R. Jardim-Goncalves. 4 – Case Studies on Enterprise Interoperability: How IT Managers Profit from EI Research Report Workshop 4, S. Kassel. Experiences of Transferring Approaches of Interoperability into SMEs, F. Gruner, S. Kassel. 5 – Selected New Applications of Enterprise Interoperability . 179 Report Workshop 5, L. Ferreira Pires, P. Johnson. Service-Oriented Enterprise Interoperability in Logistics, W. Hofman. An Ontological Approach to Logistics, L. Daniele, L. Ferreira Pires. Social Vision of Collaboration of Organizations on a Cloud Platform, A. Montarnal, W. Mu, F. Bénaben, A.-M. Barthe-Delanoë, J. Lamothe. Semantic Standards Quality Measured for Achieving Enterprise Interoperability: The Case of the SETU Standard for Flexible Staffing, E. Folmer, H. Wu. Requirements Formalization for Systems Engineering: An Approach for Interoperability Analysis in Collaborative Process Model, S. Mallek, N. Daclin, V. Chapurlat, B. Vallespir.Table of ContentsForeword ix VAN SINDEREN Workshop 1 – Model Driven Services Engineering Architecture (MDSEA): A Result of MSEE Project 1 An Architecture for Service Modelling in Servitization Context: MDSEA 3 Y. DUCQ A Set of Templates for MDSEA 21 D. CHEN Workshop 2 – Interoperability to Support Business–IT Alignment 29 Report Workshop 2 31 I.-S. FAN, V. TARATOUKHINE, M. MATZNER Interoperability as a Catalyst for Business Innovation 33 J.H.P. ELOFF, M.M. ELOFF, M.T. DLAMINI, E. NGASSAM, D. RAS Process-Oriented Business Modeling – An Application in the Printing Industry 47 A. MALSBENDER, K. ORTBACH, R. PLATTFAUT, M. VOIGT, B. NIEHAVES A Comparative Study of Modelling Methodologies Using a Concept of Process Consistency 55 E. BABKIN, E. POTAPOVA, Y. ZELENOVA Maintenance Support throughout the Life-Cycle of High Value Manufacturing Products. Interoperability Issues 69 A. FEDOTOVA, V. TARATOUKHINE, Y. KUPRIYANOV Using Enterprise Architecture to Align Business Intelligence Initiatives 79 I.-S. FAN, S. WARNER Towards Enterprise Architecture Using Solution Architecture Models 89 V. AGIEVICH, R. GIMRANOV, V. TARATOUKHINE, J. BECKER Workshop 3 – Standardisation for Interoperability in the Service-Oriented Enterprise 95 Report Workshop 3 97 M. ZELM, D. CHEN Standardisation in Manufacturing Service Engineering 99 M. ZELM, G. DOUMEINGTS Service Modelling Language and Potentials for a New Standard 107 D. CHEN An Approach to Standardise a Service Life Cycle Management 115 M. FREITAG, D. KREMER, M. HIRSCH, M. ZELM Open Business Model, Process and Service Innovation with VDML and ServiceML 127 A.J. BERRE, H. DE MAN, Y LEW, B. ELVESÆTER, B.M. URSIN-HOLM Reference Ontologies for Manufacturing 143 R. YOUNG, N. HASTILOW, M. IMRAN, N. CHUNGOORA, Z. USMAN, A.-F. CUTTING-DECELLE Standardisation Tools for Negotiating Interoperability Solutions 153 T. SANTOS, C. COUTINHO, A. CRETAN, M. BECA, R. JARDIM-GONCALVES Workshop 4 – Case Studies on Enterprise Interoperability: How IT Managers Profit from EI Research 167 Report Workshop 4 169 S. KASSEL Experiences of Transferring Approaches of Interoperability into SMEs 173 F. GRUNER, S. KASSEL Workshop 5 – Selected New Applications of Enterprise Interoperability 179 Report Workshop 5 181 L. FERREIRA PIRES, P. JOHNSON Service-Oriented Enterprise Interoperability in Logistics 185 W. HOFMAN An Ontological Approach to Logistics 199 L. DANIELE, L. FERREIRA PIRES Social Vision of Collaboration of Organizations on a Cloud Platform 215 A. MONTARNAL, W. MU, F. BÉNABEN, A.-M. BARTHE-DELANOË, J. LAMOTHE Semantic Standards Quality Measured for Achieving Enterprise Interoperability: The Case of the SETU Standard for Flexible Staffing 227 E. FOLMER, H. WU Requirements Formalization for Systems Engineering: An Approach for Interoperability Analysis in Collaborative Process Model 243 S. MALLEK, N. DACLIN, V. CHAPURLAT, B. VALLESPIR Index of Authors 259

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Book SynopsisThis book presents a biographical history of the field of systems thinking, by examining the life and work of thirty of its major thinkers. It discusses each thinker’s key contributions, the way this contribution was expressed in practice and the relationship between their life and ideas. This discussion is supported by an extract from the thinker’s own writing, to give a flavour of their work and to give readers a sense of which thinkers are most relevant to their own interests.Trade ReviewFrom the reviews: “Ramage and Shipp wrote this book as a textbook for a course in the UK’s Open University. … This work examines 30 major figures from all disciplines. The authors describe each figure in terms of how their work fits the ‘systems thinking’ pattern … . This book is suitable for its stated purpose as a resource tool for a course in a specialized academic discipline. Summing Up: Recommended. Upper-division undergraduates, graduate students, researchers, and faculty.” (C. G. Wood, Choice, Vol. 47 (9), May, 2010)Table of ContentsEarly Cybernetics.- Gregory Bateson.- Norbert Wiener.- Warren McCulloch.- Margaret Mead.- W. Ross Ashby.- General Systems Theory.- Ludwig von Bertalanffy.- Kenneth Boulding.- Geoffrey Vickers.- Howard Odum.- System Dynamics.- Jay Forrester.- Donella Meadows.- Peter Senge.- Soft and Critical Systems.- C. West Churchman.- Russell Ackoff.- Peter Checkland.- Werner Ulrich.- Michael Jackson.- Later Cybernetics.- Heinz von Foerster.- Stafford Beer.- Humberto Maturana.- Niklas Luhmann.- Paul Watzlawick.- Complexity Theory.- Ilya Prigogine.- Stuart Kauffman.- James Lovelock.- Learning Systems.- Kurt Lewin.- Eric Trist.- Chris Argyris.- Donald Schön.- Mary Catherine Bateson.

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Book SynopsisThe revolution in information communication technologies has had a profound effect on the way firms structure and control their operations. At the same time, the ongoing integration of the global economy has greatly expanded international business opportunities. Information Technology in Multinational Enterprises analyses the implications of technological developments for the conduct of international business and the structure and activities of multinational enterprises. Using a combination of theoretical analysis and case studies, it provides a timely introduction to a topic that is of major interest to academics and practitioners in the fields of international business and information science.Trade Review'The book is clearly positioned in the intersecting set of research on international business and information systems, respectively. . . . Collectively, the authors both take stock of what we know and indicate future patterns of development. . . . The various contributions in Information Technology in Multinational Enterprises provides practitioner and academic alike with a good launch pad for thinking in new, non-technical ways.' -- From the foreword by Peter Hagstrom, Stockholm School of Economics, SwedenTable of ContentsContents: Foreword by Peter Hagstrom Introduction Part I: Theoretical Aspects 1. The Role of Information Technology in International Business Research 2. Information Technology and the Multinational Enterprise 3. Information Technology and Global Competitive Advantage 4. Geography, Technology and Organization of Economic Activity Part II: Strategic Aspects 5. Strategic Management of Information Technology in MNEs 6. Growth, IT and Global Organizations 7. The Role of IT in Building Core Competencies in MNEs 8. Development and Management of Global Information Systems 9. A Framework for Strategic Planning for Communications Support 10. Emerging Global Issues in IT – A Perspective from U.S. Corporations References Index

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Book SynopsisAn executive’s transition into any leadership role can be a challenge. Such transitions do not always go smoothly, and the negative consequences can be significant. This is particularly so for Chief Information Officers (CIOs), as the role has evolved significantly over the years yet remains deeply ambiguous. This is despite information and technology moving from the periphery of an organization to a fundamental driver of innovation and competitive advantage. This book is to help the newly appointed CIO “take charge”: the process of learning and taking action that the newly appointed CIO goes through until s/he has mastered the new assignment in sufficient depth to be effective in the role. This book provides keen insights into the challenges faced by today's CIOs while transitioning into a new role and enlightens readers on how to navigate the organizational environment in order to implement necessary changes. With plenty of practical tools and insights it will help you to: • Decide how best to approach the job • Prioritize the first areas of the business you should attend to • Draw up your goals for the first few weeks and months into the role • Find out if there are there any decisions that you can postpone making Based on over 200 interviews with CIOs, CxOs, and recruiters, this book offers readers guidance on how to take on the role of a business executive with special responsibility for information and technology, with ten key prescriptions to maximize success.Table of Contents1. The Ambiguity of the CIO Role2. No CIO Is an Island3. How New Leaders "Fit In"4. Setting the Stage for CIO Transitions5. Beyond the First 90 Days: Taking Charge6. The Phases of Taking Charge7. The Other Side of the Coin8. Peers, Relationships and Influence9. Taking Off: Guidance for CIOs10. Advice from CIOs to CIOs

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Book SynopsisDigital technologies are currently dramatically changing healthcare. This book introduces the reader to the latest digital innovations in healthcare in fields such as artificial intelligence, points out new ways in patient care and describes the limits of its application. It also offers essential guidance in the form of structured and authoritative contributions by domain experts spanning from artificial intelligence to hospital management to radiology to dentistry to preventive medicine. Furthermore, it shares ideas and experiences of industry veterans, in particular on how IT-driven solutions could solve long-standing issues in the fields of healthcare and hospitalization. It also gives advice on what new digital technologies to consider for becoming a healthcare market leader in the future. Taken together, these contributions provide a “road map” to guide decision makers, physicians, academics, industry representatives and other interested readers to understand the large impact of digital technology on healthcare today and its enormous potential for future development.Table of ContentsArtificial Intelligence in Healthcare: Foundations, Opportunities and Challenges.- Artificial Intelligence in Healthcare: Foundations, Opportunities and Challenges.- Opening the Door for Digital Transformation in Hospitals – IT Expert’s Point of View.- Digitalization from the Patients’ Perspective.- Digitalization in Rehabilitation.- Digitalization in Dentistry.- Changes in Medical Processes Due to Digitalization: Examples from Telemedicine.- COVID-19 as a Driver for Digital Transformation in Healthcare.- The Radiology of the Future.- Digitalization of Pneumological Care in the Outpatient Sector - An Inventory.- Computer Vision Applications in Medical Diagnostics.- Home 4.0 – With Sensor Data from Everyday Life to Health and Care Prognosis.- Digital Healthcare Applications: Marketing, Sales and Communication.- Ethical Implications of Digitalization in Healthcare.- Efficiently Delivering Healthcare by Repurposing Solution Principles from Industrial Condition Monitoring: A Meta-Analysis.- Microservices as Architectural Style.- Value Added Process Design for Digital Transformation in Hospitals and Medical Networks.- Digital Pharmacy.- Smart Contracts in Healthcare.- Evaluating the Ethical Aspects of Online Counseling.- Machine Learning as Key Technology of AI: Automated Workforce Planning.- Six Areas of Healthcare Where AI is Effectively Saving Lives Today.

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Book SynopsisWhy do the Dutch continue to play a central role in the global production, sales, and distribution of flowers? What are the origin and history of the bulb and flower industry in the Netherlands? How are Artificial Intelligence (AI), complex algorithms, and modern distribution systems ensuring that fresh flowers reach their destination on time? This very entertaining and informative book introduces readers to the global flower business, and highlights the surprising factors that helped the Dutch become global leaders on the flower markets. The book reveals the complexity of the flower markets in terms of their ability to produce, transport, and deliver fresh flowers on a global scale. In addition, it explores how information advantage is created by blending business with technology, from robotized glasshouses to the use of AI-driven algorithms for flower production and distribution. In closing, the book presents lessons learned regarding the circular and digital transformation of the high-speed flower business and markets in order to deliver sustainable value for customers.Combining the light beauty of flowers with the harsh language of the digital universe is a masterfully executed task in this book, organized as a bouquet of algorithms, data science, and digital platforms. Mandatory reading for all those interested in the flower business as well as for those who want to know more about the perfume emanating from digital systems. Eduardo Diniz Professor and Head of the Technology and Data Science Department, Escola de Administração de Empresas de São Paulo, Fundação Getulio Vargas, São Paulo, Brazil This unique book leads you through the bulb fields and auctions of the Netherlands, through history, logistics, auction design, and Internet technology, to draw lessons in business management from the study of flowers. With beautiful illustrations. A tour de force.John Kay Economist, Author of Radical Uncertainty and Greed is Dead, and Fellow, St. John’s College, University of Oxford, Oxford, United Kingdom If you want to understand the impact of information and technology on a fascinat- ing industry, this book is a must-read. The author explains in a highly intriguing way how innovations propelled the flower industry from the sixteenth century till today. Whether you are working in the flower industry, a business student, academic, or just intrigued by the business behind flowers, you will enjoy this book! Martin Mocker Professor of Information Systems, ESB Business School, Reutlingen University, Reutlingen, Germany. Research Affiliate, MIT Sloan Center for Information Systems Research, Cambridge, USATable of ContentsPeople Love Flowers.- Tulip Bulbs.- Glass City.- Dutch Flower Auctions.- Flower Bouquets and Ecosystems.- Blooming Algorithms.- The Future Is Circular and Digital.

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Book SynopsisThis book offers a selection of the best papers presented at the international scientific conference "Digital Transformation in Industry: Trends, Management, Strategies", held by the Institute of Economics of the Ural Branch of the Russian Academy of Sciences, Russia in November 2020. The main focus of the book is to evaluate trends and perspectives of digital transformation in industry and industrial markets through the dissemination of Industry 4.0. The aim of the topics discussed is to create an idea of introduction mechanisms for digitization processes and to specify successful strategies of digital transformation in all sectors of industrial enterprises. The experience of developed and developing economies, as well as small and large enterprises implementing IT and other technological innovations are included. Students as well as managers of industrial organizations alike can benefit from the results of the topics covered.Table of ContentsIndustry 4.0: Individual perceptions about its nine technologies.- Industrial Policy: A New Reality in the Context of Digital Transformation of the Economy.- A Framework for Continuous Assessment of IT Value in Industry 4.0.- Prerequisites and Principles of Digital Platformization of the Economy.- Modeling the digital transformation of the region’s industry.- Visual methodology for the multi-factor assessment of industrial digital transformation components.- Modeling the factors behind digitalization of the real sector of the economy.- Research on the impact of digital services on the economic performance of industrial enterprises.- Coverage of Production Chains in Cooperation Industrial Enterprises.

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Book SynopsisThis book explores the novel uses and potentials of Data Envelopment Analysis (DEA) under big data. These areas are of widespread interest to researchers and practitioners alike. Considering the vast literature on DEA, one could say that DEA has been and continues to be, a widely used technique both in performance and productivity measurement, having covered a plethora of challenges and debates within the modelling framework.Table of ContentsChapter 1. Data Envelopment Analysis and Big Data: A Systematic Literature Review with Bibliometric Analysis.- Chapter 2. Acceleration of large-scale DEA computations using random forest classification.- Chapter 3. The estimation of productive efficiency through machine learning techniques: Efficiency Analysis Trees.- Chapter 4. Hybrid Data Science and Reinforcement Learning in Data Envelopment Analysis.- Chapter 5. Aggregation of Outputs and Inputs for DEA Analysis of Hospital Efficiency: Economics, Operations Research and Data Science Perspectives.- Chapter 6. Parallel Processing and Large-Scale Datasets in Data Envelopment Analysis.- Chapter 7. Network DEA and Big Data with an Application to the Coronavirus Pandemic.- Chapter 8. Hierarchical Data Envelopment Analysis for Classification of High-Dimensional Data.- Chapter 9. Dominance Network Analysis: Hybridizing DEA and Complex Networks for Data Analytics.- Chapter 10. Value extracting in relative performance appraisal with network DEA: an application to U.S. equity mutual funds.- Chapter 11. Measuring Chinese bank performance with undesirable outputs: a slack-based two-stage network DEA approach.- Chapter 12. Using Network DEA and Grey Prediction Model for Big Data Analysis: An Application in the Global Airline Efficiency.

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Book SynopsisThis book shows how blockchain technology can transform the Internet, connecting global businesses in disruptive ways. It offers a comprehensive and multi-faceted examination of the potential of distributed ledger technology (DLT) from a new perspective: as an enabler of the Internet of Value (IoV). The authors discuss applications of blockchain technology to the financial services domain, e.g. in real estate, insurance and the emerging Decentralised Finance (DeFi) movement. They also cover applications to the media and e-commerce domains. DLT’s impacts on the circular economy, marketplace, Internet of Things (IoT) and oracle business models are also investigated. In closing, the book provides outlooks on the evolution of DLT, as well as the systemic governance and privacy risks of the IoV. The book is intended for a broad readership, including students, researchers and industry practitioners.Table of ContentsPart I: Defining the Internet of Value 1.- Chapter 1. Defining the Internet of Value.- Part II: How DLT will evolve in the Future 13.- Chapter 2. Blockchains, DLTs and the Future of Payments 15.- Chapter 3. Consensus: Proof of Work, Proof of Stake and Structural Alternatives. Part III: The Internet of Value and Financial Services 31.- Chapter 4. The New Internet of Value Financial Ecosystem 33.- Chapter 5. From banks to DeFi: the evolution of the lending market 48.- Chapter 6. Real Estate and the Internet of Value.

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Book SynopsisThis book constitutes the thoroughly refereed proceedings of the CAiSE Forum 2021 which was held as part of the 33rd International Conference on Advanced Information Systems Engineering, CAiSE 2021, in June 2021. The conference was held virtually due to the COVID-19 pandemic.The CAiSE Forum is a place within the CAiSE conference for presenting and discussing new ideas and tools related to information systems engineering. Intended to serve as an interactive platform, the Forum aims at the presentation of emerging new topics and controversial positions, as well as demonstration of innovative systems, tools and applications. This year’s theme was “Intelligent Information Systems”.The 18 full papers presented in this volume were carefully reviewed and selected for inclusion in this book.Table of ContentsVisionary papers.- Evolution of an Adaptive Information System for Precision Medicine.- Security Risk Estimation and Management in Autonomous Driving Vehicles.- BPMN Extensions for Modeling Continuous Processes.- Sensor Data Stream Selection and Aggregation for the Ex Post Discovery of Impact Factors on Process Outcomes.- Requirements Elicitation for Applications Running on a Blockchain: Preliminary Results.- ISGE: A conceptual Model-based Method to correctly manage genome data.- Case Level Counterfactual Explanation in Process Mining.- Evaluating Fidelity of Explainable Methods for Predictive Process Analytics.- Data-Driven Process Performance Measurement and Prediction: A Process-Tree-Based Approach.- Detecting Privacy, Data and Controlflow Deviations in Business Processes.- Dynamic Strategic Modeling for Alliance-Driven Data Platforms: The Case of Smart Farming.- Modelling Cyber-physical Security in Healthcare Systems.- Declarative Process Discovery: Linking Process and Textual Views.- A Tool for Computing Probabilistic Trace Alignments.- Innovative tools and prototypes.- Applied Predictive Process Monitoring and Hyper Parameter Optimization in Camunds.- SmartRPA: A Tool to Reactively Synthesize Software Robots from User Interface Logs.- PatternLens: Inferring evolutive patterns from web API usage logs.- Designing a Self-Service Analytics System for Supply Base Optimization.

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Book SynopsisThis book uncovers the idea of understanding cybersecurity management in FinTech. It commences with introducing fundamentals of FinTech and cybersecurity to readers. It emphasizes on the importance of cybersecurity for financial institutions by illustrating recent cyber breaches, attacks, and financial losses. The book delves into understanding cyber threats and adversaries who can exploit those threats. It advances with cybersecurity threat, vulnerability, and risk management in FinTech. The book helps readers understand cyber threat landscape comprising different threat categories that can exploit different types of vulnerabilties identified in FinTech. It puts forward prominent threat modelling strategies by focusing on attackers, assets, and software and addresses the challenges in managing cyber risks in FinTech. The authors discuss detailed cybersecurity policies and strategies that can be used to secure financial institutions and provide recommendations to secure financial institutions from cyber-attacks.Table of ContentsChapter 1. Introduction to FinTech and Importance Objects.- Chapter 2. Introduction to Cybersecurity.- Chapter 3. Information Security Governance in Fintech.- Chapter 4. Cybersecurity Threats in FinTech.- Chapter 5. Cybersecurity Vulnerabilities in FinTech.- Chapter 6. Cybersecurity Risk in FinTech.- Chapter 7. Secure Financial Market Infrastructures (S/FMI).- Chapter 8. Cybersecurity Policy and Strategy Management in FinTech.- Chapter 9. Designing Cybersecure Framework for FinTech.- Chapter 10. Conclusion.

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Book SynopsisThis open access book provides an overview of the dissertations of the eleven nominees for the Ernst Denert Award for Software Engineering in 2020. The prize, kindly sponsored by the Gerlind & Ernst Denert Stiftung, is awarded for excellent work within the discipline of Software Engineering, which includes methods, tools and procedures for better and efficient development of high quality software. An essential requirement for the nominated work is its applicability and usability in industrial practice.The book contains eleven papers that describe the works by Jonathan Brachthäuser (EPFL Lausanne) entitled What You See Is What You Get: Practical Effect Handlers in Capability-Passing Style, Mojdeh Golagha’s (Fortiss, Munich) thesis How to Effectively Reduce Failure Analysis Time?, Nikolay Harutyunyan’s (FAU Erlangen-Nürnberg) work on Open Source Software Governance, Dominic Henze’s (TU Munich) research about Dynamically Scalable Fog Architectures, Anne Hess’s (Fraunhofer IESE, Kaiserslautern) work on Crossing Disciplinary Borders to Improve Requirements Communication, Istvan Koren’s (RWTH Aachen U) thesis DevOpsUse: A Community-Oriented Methodology for Societal Software Engineering, Yannic Noller’s (NU Singapore) work on Hybrid Differential Software Testing, Dominic Steinhofel’s (TU Darmstadt) thesis entitled Ever Change a Running System: Structured Software Reengineering Using Automatically Proven-Correct Transformation Rules, Peter Wägemann’s (FAU Erlangen-Nürnberg) work Static Worst-Case Analyses and Their Validation Techniques for Safety-Critical Systems, Michael von Wenckstern’s (RWTH Aachen U) research on Improving the Model-Based Systems Engineering Process, and Franz Zieris’s (FU Berlin) thesis on Understanding How Pair Programming Actually Works in Industry: Mechanisms, Patterns, and Dynamics – which actually won the award. The chapters describe key findings of the respective works, show their relevance and applicability to practice and industrial software engineering projects, and provide additional information and findings that have only been discovered afterwards, e.g. when applying the results in industry. This way, the book is not only interesting to other researchers, but also to industrial software professionals who would like to learn about the application of state-of-the-art methods in their daily work.Table of ContentsErnst Denert Software Engineering Award 2020.- Some Patterns of Convincing Software Engineering Research, or: How to Win the Ernst Denert Software Engineering Award 2020.- What You See Is What You Get: Practical Effect Handlers in Capability-Passing Style.- How to Effectively Reduce Failure Analysis Time?.- Open Source Software Governance: Distilling and Applying Industry Best Practices.- Dynamically Scalable Fog Architectures.- Crossing Disciplinary Borders to Improve Requirements Communication.- DevOps Use: A Community-Oriented Methodology for Societal Software Engineering.- Hybrid Differential Software Testing.- Ever Change a Running System: Structured Software Reengineering Using Automatically Proven-Correct Transformation Rules.- Static Worst-Case Analyses and Their Validation Techniques for Safety-Critical Systems.- Improving the Model-Based Systems Engineering Process.- Understanding How Pair Programming Actually Works in Industry: Mechanisms, Patterns, and Dynamics.

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Book SynopsisThe topics in this book cover a broad range of research interests: from business engineering and its application in corporate and business networking contexts to design science research as well as applied topics, where those research methods have been employed for modeling, data warehousing, information systems management, enterprise architecture management, management of large and complex projects, and enterprise transformation. The book is a Festschrift for Robert Winter in order to appreciate his work and to honor him as a personality with a high reputation in the information systems community. To this end, many professional colleagues or long-time companions both from the Institute of Information Management at the University of St. Gallen as well as from the international research community dedicated articles on topics related to Robert’s research. They reflect his ambition to uncompromisingly conduct high-class research that fuels the research community and at the same time contributes to improved industrial practice. The book is organized in three major parts: Part I “Business Engineering and Beyond” focuses on the methodology strongly shaped by Robert in St. Gallen with a focus on research being applied in corporate contexts. Part II “Design Science Research” spans from reflections on the practice of design science research to perspectives on design science research methodologies and eventually up to considerations to teach design science research methodology. Part III “Applied Fields” combines various applications of design science and related research methodologies with practical problems and future research topics. Table of ContentsPart I: Business Engineering and Beyond.- From Business Engineering to Life Engineering.- Management of Artificial Intelligence: Feasibility, Desirability and Viability.- How Fair Is IS Research?.- From Business Engineering to Digital Engineering: The Role of Metamodeling in Digital Transformation.- From Business Engineering to Digital Engineering: The Role of Metamodeling in Digital Transformation.- On Model-Based Coordination of Change in Organizations.- Part II: Design Science Research.- Reflections on the Practice of Design Science in Information Systems.- Design Science Research of High Practical Relevance.- Design Pattern as a Bridge Between Problem-Space and Solution-Space.- Incremental Accumulation of Information Systems Design Theory.- Assessing the Temporal Validity of Design Knowledge.- Pedagogy for Doctoral Seminars in Design Science Research.- Part III: Applied Fields.- Management of Enterprise-Wide Information Systems.- The Competence Center Health Network Engineering: A Retrospective.- A Research Agenda for Studying Platform Ecosystems.- A Concept for an IT-Supported Integrated Earnings and Risk Management to Strengthen the Resilience of Companies in Times of Crisis.- Data Vault as a Modeling Concept for the Data Warehouse.- Evaluating a Forward-Looking Maturity Model for Enterprise Performance Management.- The Evolution of IT Management Standards in Digital Transformation: Current Status and Research Implications.- Towards Conscious Enterprises: The Role of Enterprise Engineering in Realizing Living Sciences Paradigms into Management Sciences.- Digital Resilience to Normal Accidents in High-Reliability Organizations.- Mind the Gap: Why There Is a Gap Between Information Systems Research and Practice, and How to Manage It.- The Connection Between Winter and Information Systems.

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Book SynopsisIn recent years, decision-makers from all sectors have been using 'resilience' as a keyword for managing societal turbulences. But what is resilience? How can we benefit from integrating digital transformation and resilience? In this book, some of the world's leading experts on resilience explore the issue and discuss possible answers to these questions. The editors of this book believe that resilience is the master key for the future. However, they also remind us that people are at the base of any process of resilience and, only by placing people at the center of transformation, can we aspire to have resilient organizations and a resilient society.Table of Contents1. Introduction.- Part I: Foundations, Concepts and Frameworks.- 2. Systemic Potentials for Resilient Performance.- 3. Resilience and Digital Transformation Challenges in Oil and Gas Integrated Operations.- 4. Relational Capital and Organisational Resilience.- 5. Organisational Resilience in the Digital Age: Management Strategies and Practice.- 6. Framework for the Analysis of Resilient Performance Conditionings in Integrated Operations of the Oil and Gas Industry.- 7. Relating National Intellectual Capital with Resilience, Reliability, Sustainability and Reputation of Countries.- Part II: Applications, Technologies and Digital Tools.- 8. Towards Sustainable Smart City via Resilient Internet of Things.- 9. Digital Ownership Strategies: The Health Care Services Case.- 10. Framework for Analysing Knowledge Critical to Organizational Resilience Capabilities.- 11. How Can Simulation Support Resilience in a Digital Age?.- 12. Cyber Resilience. A Preunderstanding for an Abductive Research Agenda.- 13. How can Digital Learning Tools be used to Promote Resilience in Healthcare?.- 14. Resilience, Digital Tools, and Knowledge Management Systems in the Pandemic era. The IHU Strasbourg Experience.- 15. A Knowledge Graph to Digitalise Functional Resonance Analyses in the Safety Area.- 16. Trapping Paper Checklists into Screens: How to Free the Resilience CapaIntroduction bility of Digital Checklists for Emergency and Abnormal Situations.- 17. The Case of Digitalisation in the Brazilian Development Bank (BNDES): How Brazilian Culture and the Institutional Values Influence the Process.- 18. Resilience Capability and Successful Adoption of Digital Technologies: Two Case Studies.

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Book SynopsisIn a digitized world, organizations and individuals have to deal with several challenges. Both public and private organizations must revise their processes and create new ones to take advantage of new opportunities and respond to emerging threats. At the same time, people need to redesign their personal and professional lives to create situations or conditions conducive to achieving their goals in an ever-expanding digital environment. This book contains a collection of research contributions that address the issues that individuals, organizations, and society face when operating in a digitized world. The plurality of views offered makes this book particularly relevant to academics, businesses, and public sector organizations. It gathers a selection of the best papers (double-blind peer-reviewed) presented at the Annual Conference of the Italian Section of AIS in October 2020 in Pescara, ItalyTable of ContentsIndividual perspectives. Engaging individuals in digital working practices.- Producing knowledge out of the academic box. A service-based view of citizen science.- Sustain the abilities of the future SMEs' empirical study.- How smart is this working? Traces of proactivity in the Italian experience during Covid-19.- Work Digitalization and Job Crafting: The Role of Attitudes toward Technology.- When technology is taken for granted: the paradox of co-working.- Managerial perspectives. Coproducing intangible assets and values in organizations.- Disability management as a corporate social innovation process.- Throw money at ICD? The effect of the Global Financial Crisis on the link between Intellectual Capital Disclosure and (non-)audit fees.- Why more CSR disclosure does not mean more favourable CSR perception? Insights from fast fashion industry of Italy.- Exploring Sustainability discourse in Accounting: a literature analysis.

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Book SynopsisInnovation is occurring at a rapid pace in digital work and demands increasing attention from academic scholars. In line with this demand, this book aims to provide an overview of recent advances in studies of innovation and technology in the digital space. The book addresses the cultural elements influencing the diffusion and adoption of digital technologies, the pervasive role of social media, the organizational challenges of digital transformations, and finally specific emerging technologies such as artificial intelligence and distributed ledger technology. The plurality of views offered makes this book particularly relevant to practitioners, academics, and policymakers, and provides an up-to-date view of the latest developments in Information Systems. It gathers a selection of the best papers (double-blind peer-reviewed) presented at the annual conference of the Italian AIS Chapter in October 2020 in Pescara, Italy.Table of ContentsExploring Innovation in a Digital World: an Introduction.- Digital Trends.- AI-powered curricula selection: a neural network approach suited for small and medium companies.- Adoption of Smart Speakers for Voice Shopping.- To err is (only) human. Reflections on how to move from accuracy to trust for medical AI.- An Emerging Digital Ecosystem: Blockchain Competence Certification Networks.- How Distributed Ledger Technology Can Influence Trust Improving Data Sharing in Collaborative Networks.- Individual culture, language and values.- Cultural proximity and firm innovation: the moderator role of digital technolo-gies.- Crowdfunding as entrepreneurial investment: the role of local knowledge spillover.- It’s not only what you say but “how” you say it: linguistic styles and ICOs success.- Exploring Socioemotional Wealth debate: a bibliometric analysis.- Does self-attribution impact on investor perception about cryptocurrency market efficiency? The mediating role of overconfidence.

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Book SynopsisThe concepts for Industry 4.0 and the Industrial Internet of Things (IIoT) will fundamentally change supply chains, production processes and industries. Intelligent technologies such as IoT, edge and cloud computing, big data, artificial intelligence and digital assistance systems are drivers of this change. This book provides a comprehensive overview of IoT use cases with illustrative practical examples of how digitization or innovation projects can be successfully implemented. It takes into consideration that processes are getting more flexible and efficient, and new digital technologies allow seamless, location-independent communication in near real time between things, processes and people through the digitization of physical objects and processes. Considering these changes, the book provides a guideline on how companies should position themselves for the future with industrial IoT in order to still play a decisive role in the industry in a few years' time. The book is aimed at both decision-makers and practitioners who, on the one hand, recognize the opportunities and possibilities for their company and, on the other hand, want to learn how to use the appropriate technologies. With this in mind it will be valuable for entrepreneurs, managers, architects and also developers in the field of Industry 4.0.Table of ContentsChapter 1. Connected Things: People, Machines and Plants in the Internet of Things (IoT).- Chapter 2. Blueprint for IoT Systems.- Chapter 3. IoT Platforms.- Chapter 4. IoT and Enterprise Software.- Chapter 5. Interaction of IoT with Other Technologies.- Chapter 6. Prepare IoT Projects Successfully.- Chapter 7. Use Cases for the Internet of Things.- Chapter 8. From Project to IoT Strategy.

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Book SynopsisModern business relies heavily on information technology. This book presents a new “always-on” business model for the digital age, one based on three interrelated components: a business model, an IT capability model, and an always-on information system model. In addition, it develops an implementation framework for the new model by identifying business-critical continuous computing information technologies as implementation drivers.The model proposed in this book reveals the critical role of business continuity management in ensuring business continuity even when operations are unaffected by any disasters. Using empirical survey data, PLS-SEM (Partial Least Squares - Structural Equation Modeling) combined with mediation analysis are used to test the model and hypotheses.The book is chiefly intended for students in Business Administration/Management degree programs and business leaders whose work involves addressing issues such as organizational performance, IT capability, enterprise information systems, IT management, business continuity management, disaster recovery management, risk management, IT auditing, and compliance. Table of ContentsChapter 1. Introduction.- Chapter 2. Digital Age, Business Strategy, and Firm's Performance.- Chapter 3. Downtime and Business Continuity.- Chapter 4. BCM, DRP - Compliance in Practice.- Chapter 5. Master Contingency Plans and IT Auditing.- Chapter 6. Business Models and The Concept of Always-On Business.- Chapter 7. BCM, BCP, IT Capability: A Framework for Always-On Business.- Chapter 8. Empirical Research.

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Book SynopsisHow to develop best-practice strategy in a business or a multinational organization? Putting in value the strategy function and embracing a Holistic Management Strategy (HMS) framework would unleash performance for any business or organization. This book illustrates with real examples the HMS, a set of 10 frameworks that provide best-practice to design and develop strategy. The HMS approach is differentiated between business unit and divisional/group level, and adapted to situations of existing versus new markets and organic versus inorganic growth. The book introduces new topics such as integrated business model and strategy & financial plan at business unit level, attractiveness and opportunities framework for new markets linked with inorganic growth, portfolio horizons connected with the company’s market valuation gap, leadership & management excellence programme (e.g. THICOSIV), company excellence based on a balanced designed and considered decision-making, the future of the strategy function, and seven meta-architectural levers to successfully address digital disruption.Table of ContentsChapter 1. Introduction.- Part 1. About ‘Strategy for Existing Geography and Business’.- Chapter 2. Business Model.- Chapter 3. Strategy Blueprint.- Chapter 4. Financial Plan.- Part 2. About ‘Strategy for New Geographies and/or Businesses’ and ‘Strategy & Execution’.- Chapter 5. Attractiveness & Opportunities.- Chapter 6. Inorganic Growth Process.- Chapter 7. Strategy & Execution.- Part 3. About ‘Portfolio Strategy’.- Chapter 8. Portfolio Value Gap.- Chapter 9. Portfolio Horizons.- Part 4. About ‘Company & Leadership Excellence’.- Chapter 10. Leadership & Management Excellence.- Chapter 11. Company Excellence.- Part 5. About ‘The Future of Strategy’.- Chapter 12. Strategy Function.- Chapter 13. Digital Transformation.- Chapter 14. Epilogue.

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Book SynopsisHow to develop best-practice strategy in a business or a multinational organization? Putting in value the strategy function and embracing a Holistic Management Strategy (HMS) framework would unleash performance for any business or organization. This book illustrates with real examples the HMS, a set of 10 frameworks that provide best-practice to design and develop strategy. The HMS approach is differentiated between business unit and divisional/group level, and adapted to situations of existing versus new markets and organic versus inorganic growth. The book introduces new topics such as integrated business model and strategy & financial plan at business unit level, attractiveness and opportunities framework for new markets linked with inorganic growth, portfolio horizons connected with the company’s market valuation gap, leadership & management excellence programme (e.g. THICOSIV), company excellence based on a balanced designed and considered decision-making, the future of the strategy function, and seven meta-architectural levers to successfully address digital disruption.Table of ContentsChapter 1. Introduction.- Part 1. About ‘Strategy for Existing Geography and Business’.- Chapter 2. Business Model.- Chapter 3. Strategy Blueprint.- Chapter 4. Financial Plan.- Part 2. About ‘Strategy for New Geographies and/or Businesses’ and ‘Strategy & Execution’.- Chapter 5. Attractiveness & Opportunities.- Chapter 6. Inorganic Growth Process.- Chapter 7. Strategy & Execution.- Part 3. About ‘Portfolio Strategy’.- Chapter 8. Portfolio Value Gap.- Chapter 9. Portfolio Horizons.- Part 4. About ‘Company & Leadership Excellence’.- Chapter 10. Leadership & Management Excellence.- Chapter 11. Company Excellence.- Part 5. About ‘The Future of Strategy’.- Chapter 12. Strategy Function.- Chapter 13. Digital Transformation.- Chapter 14. Epilogue.

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Book SynopsisThe pace of change today is unprecedented. As more than one observer has said, change itself has changed. Technologies and markets in virtually every industry are now subject to rapid and unpredictable change, placing a premium on the ability to successfully manage new paradoxes, such as being entrepreneurial and efficient, as well as able to sense shifts and rapidly respond and secure enough stability for quality and efficiency. In short, enterprise leaders face a paradigm shift in management, and they will be forced to transform their organizations in order to survive in the 21st century. This book will provide leaders with the fundamental principles for managing a firm in the digital economy, as well as the Rendanheyi business model, developed for the new century. Finally, the book will provide leaders with a case, based on GE Appliances, on how they can effectively transform their own organizations. Foreword by Edgar Schein and Peter Schein.Table of ContentsTable of ContentsFrontMatterPart IWhy Management Needs to Change and Key Capabilities for a Digital Economy 1.Why New Management Models Are Needed—and The New Management Capabilities. Part II Two Cradles of Management Innovations2.Silicon Valley3.The Silicon Valley Model4.China 5. The New Chinese ModelPart III Haier and the RenDanHeYi model 6. Haier: A Traditional Firm Transforming into a Digital Winner7.The RenDanHeYi Model 8.RenDanHeYi Versus the Silicon Valley Model Part IVGE Appliances in 2016 and 2021 and the Interpretation of RenDanHeYi 9.GE Appliances in 201610.GE Appliances in 2021 11.GE Appliances’ Interpretation of RenDanHeYi Part V — A Framework for Better Understanding a Business Transformation12.A Framework for Understanding a Business TransformationPart VI — The Transformation of a 100-year-old Company 13.From Desire to Implementation 14.Key Steps Taken by GE AppliancesPart VII — Managerial Advice and Concluding Summary15.Managerial Advice16.Concluding Summary

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Book SynopsisTechnological advancements are contributing to shape future business models and the industrial scenario. Companies face the challenge of having to adapt to the frequently shifting technology landscape. Therefore, organizations must exploit technological advances to thrive in the digital revolution. This book presents and discusses emerging digital business models in the Industry 4.0. These models are illustrated with real case studies and include data-driven, platform, smart factory and servitization among others. The book introduces a detailed classification to help organizations to redesign their current business models and discusses how to gain unique competitive advantages. The book includes not only theoretical concepts to understand the context of digital transformation but also an assessment framework to enable and support innovation in organizations and create new revenue streams. The book will be of interest to students and professionals alike who want to understand the core of the Industry 4.0.Table of ContentsChapter 1. Introduction.- Chapter 2. Strategic Innovation Driven by Digital Transformation.- Chapter 3. Industry 4.0 and its Digital Paradigms.- Chapter 4. Industry 4.0 and the Emergent Business Models.- Chapter 5. The Integration of Digital Business Models: the Amazon Case Study.- Chapter 6. Conclusions.

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Book SynopsisThis book constitutes revised papers from the eight workshops which were held during June 2021 at the 24th International Conference on Business Information Systems, BIS 2021. The conference was planned to take place in Hannover, Germany, and changed to a fully online event due to the COVID-19 pandemic. There was a total of 67 submissions to all workshops of which 31papers were accepted for publication. The workshops included in this volume are: AKTB 2021: 12th Workshop on Applications of Knowledge-Based Technologies in Business BisEd 2021: BIS Education: Trends and Challenges DigBD 2021: 1st Workshop on Digitization in the Flux of Big Data Scenarios DigEx 2021: 3rd International Workshop on transforming the Digital Customer Experience iCRM 2021: 6th International Workshop on Integrated Social CRM QOD 2021: 4th Workshop on Quality of Open Data BITA 2021: 12th Workshop on Business and IT Alignment BSCT 2021: 4th Workshop on Blockchain and Smart Contract TechnologiesTable of ContentsAKTB Workshop.- Analysis of the structure of Germany's energy sector with self-organizing Kohonen maps.- Time-to-Event Modelling for survival and hazard analysis of Stroke clinical case.- Automatically Extracting Insurance Contract Knowledge Using NLP.- Analyzing Medical Data with Process Mining: a COVID-19 Case Study.- Problem Domain Example of Knowledge-Based Enterprise Model Usage for Different UML Behavioral Models Generation.- BIS Education Workshop.- Reconsidering the Challenges of BIS Education in Light of the COVID Pandemic.- COVID-19-related challenges in business information systems education: experiences from Slovenia.- Successful Project Completion During the COVID-19 Pandemic - A Lesson Learnt.- Comparative analysis of highly ranked BIS degree programs.- DigBD Workshop.- Multi-Agent System for Weather Forecasting in India.- Towards a Data Collection Quality Model for Big Data Applications.- Investigating the Incorporation of Big Data in Management Information Systems.- The Perception of Test Driven Development in Computer Science - Outline for a Structured Literature Review.- DigEx Workshop.- Influence of Augmented Reality on Consumer Behaviour in Online Retailing.- Personality Based Data-driven Personalizationas as an Integral Part of the Mobile Application.- iCRM Workshop.- Social CRM as a business strategy: developing the dynamic capabilities of Micro and Small Businesses.- Gaining Insights on Student Satisfaction by applying Social CRM techniques for Higher Education Institutions.- Understanding Customer-induced Orchestration of Services: A Review of Drivers and Concepts.- QOD Workshop.- A high-resolution urban land surface dataset for the Hong Kong-Shenzhen area.- Review of literature on Open Data for scalability and operation efficiency of electric bus fleets.- Challenges of Mining Twitter Data for Analyzing Service Performance: A Case study of Transportation Service in Malaysia.- Data quality assessment of comma separated values using linked data approach.- Spatio-temporal data sources integration with ontology for road accidents analysis.- BITA Workshop.- IT-Service Value Modeling: A Systematic Literature Analysis.- Consolidating Academic and Practical Guidelines for Digital Transformation.- Integrated Security Management of Public and Private Sector for Critical Infrastructures - Problem Investigation.- Market Launch and Regulative Assessment of ICT-based Medical Devices: Case Study and Problem Definition.- BSCT Workshop.- A Probabilistic Logic Model of Lightning Network.- Enabling Electronic Bills of Lading by Using a Private Blockchain.- Modeling the Resilience of the Cryptocurrency Market to COVID-19.- Fast payment systems dynamics: lessons from diffusion of innovation models.- A Meta-Review of Blockchain Adoption Literature in Supply Chain.

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Book SynopsisThis book demonstrates the benefits and drawbacks of using digital technology in preparing online lessons and educational activities. The experience of the last year has shown that online education is becoming a priority. This gave impetus to the creation and development of a new generation of equipment for online education. The book presents latest innovative technologies and modern digital trends in the field of information and communication technology for online education, including personalized learning, neuro-information systems, mobile learning, development of software and hardware infrastructure, and the use of robotics technologies. Key technologies for managing risk and cybersecurity, such as cloud and data security, identity and trust convolution systems, computational intelligence and cryptography techniques, malware and attack analysis, are presented. The topic of cybersecurity is one of the most important issues in the modern digital world. The results of the research on recently developed software, decision support systems, and cloud technologies make a huge contribution to the development of information technology in the context of digitalization.This book is of interest for developers of applications and programs for online education, for software and hardware suppliers who want to keep up with the times and reorient existing IT systems for use in online education.Table of ContentsComparative Study between Traditional Learning and Digital Learning amid the COVID 19 Pandemic.- The Use of Information and Communication Technologies in the Activities of Higher Educational Institutions of Ukraine.- Using Polar Indexes to Improve the Efficiency of Regional Management.- Performance Management of Wicker Industry Employees to Drive Local Economy in Southern Thailand.

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Book SynopsisThis textbook is about working in teams to create functioning software. It covers skills in agile software development methods, team working, version control and continuous integration and shows readers how to apply some of the latest ideas from lean, agile and Kanban. Part I, which focuses on People, describes various project roles and the skills needed to perform each role. This includes members of self-organizing teams, scrum masters, product owners and activities for managing other stakeholders. The skills needed to create Product artefacts are detailed in Part II. These include skills to create agile requirements, architectures, designs as well as development and security artefacts. The agile development Process to coordinate with co-workers is described in Part III. It introduces the skills needed to facilitate an incremental process and to use software tools for version control and automated testing. Eventually some more advanced topics are explained in Part IV. These topics include large projects comprising multiple cooperating teams, automating deployment, cloud software services, DevOps and evolving live systems. This textbook addresses significant competencies in the IEEE/ACM Computing Curricula Task Force 2020. It includes nearly 100 exercises for trying out and applying the skills needed for agile software development. Hints, tips and further advice about tackling the exercises are presented at the end of each chapter, and a case study project, with downloadable source code from an online repository, integrates the skills learned across the chapters. In addition, further example software projects are also available there. This way, the book provides a hands-on guide to working on a development project as part of a team, and is inspired by the needs of early career practitioners as well as undergraduate software engineering and computer science students. Table of Contents- 1. Introduction and Principles. - Part I People. - 2. Self-Organising Teams. - 3. Agile Roles. - 4. Managing Stakeholders. - 5. Ethics. 6. Tabby Cat Project, Getting Started. - Part II Product. - 7. Requirements. - 8. Architecture. - 9. Design. - 10. Development. - 11. Security. - 12. Tabby Cat Project: Getting Building. - Part III Process, Tools and Automation. - 13. Agile Ceremonies. - 14. Lean. - 15. Version Control. - 16. Testing and Test Automation. - 17. Tabby Cat Project: Process, Tools and Automation. - Part IV Advanced Skills. - 18. Large-Scale Agile. - 19. Cloud Deployment. - 20. Technical Debt, Software Evolution and Legacy. - 21. DevOps. - Appendix A Research Methods. - Appendix B Further Reading.

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Book SynopsisThis book constitutes the refereed proceedings of the International Conference on Business and Technology (ICBT2021) organized by EuroMid Academy of Business & Technology (EMABT), held in Istanbul, between 06–07 November 2021. In response to the call for papers for ICBT2021, 485 papers were submitted for presentation and ‎inclusion in the proceedings of the conference. After a careful blind refereeing process, 292 papers ‎were selected for inclusion in the conference proceedings from forty countries. Each of these ‎chapters was evaluated through an editorial board, and each chapter was passed through a double-blind peer-review process.‎The book highlights a range of topics in the fields of technology, ‎entrepreneurship, business administration, ‎accounting, and economics that can contribute to business ‎development in countries, such as ‎learning machines, artificial intelligence, big data, ‎deep ‎‎learning, game-based learning, management ‎information system, ‎accounting information ‎system, knowledge management, entrepreneurship, and ‎social enterprise, corporate social responsibility and sustainability, business policy and strategic ‎management, international management and organizations, organizational behavior and HRM, ‎operations management and logistics research, controversial issues in management and organizations, ‎turnaround, corporate entrepreneurship, innovation, legal issues, business ethics, and firm ‎governance, managerial accounting and firm financial affairs, non-traditional research, and creative ‎methodologies.These proceedings are reflecting quality research contributing theoretical and practical implications, for those who are wise to apply the technology within any business sector. It is our hope that the contribution of this book proceedings will be of the academic level which even decision-makers in the various economic and executive-level will get to appreciate.

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Book SynopsisThis book constitutes the refereed proceedings of the International Conference on Business and Technology (ICBT2021) organized by EuroMid Academy of Business & Technology (EMABT), held in Istanbul, between 06–07 November 2021. In response to the call for papers for ICBT2021, 485 papers were submitted for presentation and ‎inclusion in the proceedings of the conference. After a careful blind refereeing process, 292 papers ‎were selected for inclusion in the conference proceedings from forty countries. Each of these ‎chapters was evaluated through an editorial board, and each chapter was passed through a double-blind peer-review process.‎The book highlights a range of topics in the fields of technology, ‎entrepreneurship, business administration, ‎accounting, and economics that can contribute to business ‎development in countries, such as ‎learning machines, artificial intelligence, big data, ‎deep ‎‎learning, game-based learning, management ‎information system, ‎accounting information ‎system, knowledge management, entrepreneurship, and ‎social enterprise, corporate social responsibility and sustainability, business policy and strategic ‎management, international management and organizations, organizational behavior and HRM, ‎operations management and logistics research, controversial issues in management and organizations, ‎turnaround, corporate entrepreneurship, innovation, legal issues, business ethics, and firm ‎governance, managerial accounting and firm financial affairs, non-traditional research, and creative ‎methodologies.These proceedings are reflecting quality research contributing theoretical and practical implications, for those who are wise to apply the technology within any business sector. It is our hope that the contribution of this book proceedings will be of the academic level which even decision-makers in the various economic and executive-level will get to appreciate.

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Book SynopsisThis book constitutes the refereed proceedings of the International Conference on Business and Technology (ICBT2021) organized by EuroMid Academy of Business & Technology (EMABT), held in Istanbul, between 06–07 November 2021. In response to the call for papers for ICBT2021, 485 papers were submitted for presentation and ‎inclusion in the proceedings of the conference. After a careful blind refereeing process, 292 papers ‎were selected for inclusion in the conference proceedings from forty countries. Each of these ‎chapters was evaluated through an editorial board, and each chapter was passed through a double-blind peer-review process.‎The book highlights a range of topics in the fields of technology, ‎entrepreneurship, business administration, ‎accounting, and economics that can contribute to business ‎development in countries, such as ‎learning machines, artificial intelligence, big data, ‎deep ‎‎learning, game-based learning, management ‎information system, ‎accounting information ‎system, knowledge management, entrepreneurship, and ‎social enterprise, corporate social responsibility and sustainability, business policy and strategic ‎management, international management and organizations, organizational behavior and HRM, ‎operations management and logistics research, controversial issues in management and organizations, ‎turnaround, corporate entrepreneurship, innovation, legal issues, business ethics, and firm ‎gerial accounting and firm financial affairs, non-traditional research, and creative ‎methodologies.These proceedings are reflecting quality research contributing theoretical and practical implications, for those who are wise to apply the technology within any business sector. It is our hope that the contribution of this book proceedings will be of the academic level which even decision-makers in the various economic and executive-level will get to appreciate.

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Book SynopsisThis book constitutes the refereed proceedings of the International Conference on Business and Technology (ICBT2021) organized by EuroMid Academy of Business and Technology (EMABT), held in Istanbul, between November 06–07, 2021. In response to the call for papers for ICBT2021, 485 papers were submitted for presentation and ‎inclusion in the proceedings of the conference. After a careful blind refereeing process, 292 papers ‎were selected for inclusion in the conference proceedings from forty countries. Each of these ‎chapters was evaluated through an editorial board, and each chapter was passed through a double-blind peer-review process.‎ The book highlights a range of topics in the fields of technology, ‎entrepreneurship, business administration, ‎accounting, and economics that can contribute to business ‎development in countries, such as ‎learning machines, artificial intelligence, big data, ‎deep ‎‎learning, game-based learning, management ‎information system, ‎accounting information ‎system, knowledge management, entrepreneurship and ‎social enterprise, corporate social responsibility and sustainability, business policy and strategic ‎management, international management and organizations, organizational behavior and HRM, ‎operations management and logistics research, controversial issues in management and organizations, ‎turnaround, corporate entrepreneurship, and innovation, legal issues, business ethics, and firm ‎governance, managerial accounting and firm financial affairs, non-traditional research and creative ‎methodologies. ‎ These proceedings are reflecting quality research contributing theoretical and practical implications, for those who are wise to apply the technology within any business sector. It is our hope that the contribution of this book proceedings will be of the academic level which even decision-makers in the various economic and executive-level will get to appreciate.

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Book SynopsisArtificial intelligence - and social responsibility. Two topics that are at the top of the business agenda. This book discusses in theory and practice how both topics influence each other. In addition to impulses from the current often controversial scientific discussion, it presents case studies from companies dealing with the specific challenges of artificial intelligence.Particular emphasis is placed on the opportunities that artificial intelligence (AI) offers for companies from different industries. The book shows how dealing with the tension between AI and challenges caused by new corporate social responsibility creates strategic opportunities and also innovation opportunities. It highlights the active involvement of stakeholders in the design process, which is meant to build trust among customers and the public and thus contributes to the innovation and acceptance of artificial intelligence.The book is aimed at researchers and practitioners in the fields of corporate social responsibility as well as artificial intelligence and digitalization. The chapter "Exploring AI with purpose" is available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.Table of ContentsForeword.- 1.Artificial Intelligence - Management Challenges and Responsibility.- 2.Artificial Intelligence: Companion to a New Human "Measure"? - a brief outlook.- 3.AI-Governance for a prosperous future.- 4.Governance of Collaborative AI Development Strategies.- 5.Responsible AI Adoption through Private Sector Governance.- 6.Mastering Trustful Artificial Intelligence.- 7.echnology serves people – Democratizing Analytics and AI in the BMW production system.- 8.Sustainability and artificial intelligence in the context of a corporate startup program.- 9.Exploring AI with Purpose.- 10.Developing Responsible AI Business model.- 11.ESG Fingerprint - how Big Data & Artificial Intelligence can support investors, companies and stakeholders?.- 12.It’s only a bot! How adversarial chatbots can be a vehicle to teach responsible AI.- 13.Concerted actions to integrate Corporate Social Responsibility with AI in business: two recommendations on leadership and public policy.- 14.AI and Leadership: Automation and the change of management tasks and processes.- 15.Achieving csr with artificially intelligent nudging

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Book SynopsisThis book constitutes the refereed proceedings of the 12h International Symposium on Business Modeling and Software Design, BMSD 2022, which took place in Fribourg, Switzerland, in June 2022.The 12 full and 9 short papers included in this book were carefully reviewed and selected from a total of 56 submissions. BMSD is a leading international forum that brings together researchers and practitioners interested in business modeling and its relation to software design. Particular areas of interest are: Business Processes and Enterprise Engineering; Business Models and Requirements; Business Models and Services; Business Models and Software; Information Systems Architectures and Paradigms; Data Aspects in Business Modeling and Software Development; Blockchain-Based Business Models and Information Systems; IoT and Implications for Enterprise Information Systems. Each year, a special theme is chosen, for making presentations and discussions more focused. The BMSD 2022 theme is: Information Systems Engineering and Trust. Table of ContentsFull Papers.-- Rapid Prototyping of Business Rule-based Systems with Controlled Natural Language and Semantic Web Software.- - Agile Innovation Through Business Process Management: Realizing the Potential of Digital Transformation.-- Requirements for Dynamic Jumps at the Execution of Business Processes.- Results from the Verification of Models of Spectrum Auctions.- Context-Aware, Intelligent Musical Instruments for Improving Knowledge-Intensive Business Processes.- Detecting Data Incompatibilities in Process-Driven Decision Support Systems.- Semantic Relations of Sub-Models in an Enterprise Model.- VR-EA+TCK: Visualizing Enterprise Architecture, Content, and Knowledge in Virtual Reality.- A Case of Social Dynamics & Social Relativism.- Advantages of a Formal Specification of a Case: From Informal Description via Formal Specification to Realization.- An Architecture for Attesting to the Provenance of Ontologies Using Blockchain Technologies.- Trends for the DevOps Security. A Systematic Literature Review.- Short Papers.- Errors in the Process of Modeling Business Processes.- Use Cases for Augmented Reality Applications in Enterprise Modeling: A Morphological Analysis.- On the Context-Aware Servicing of User Needs: Extracting and Managing Context Information Supported by Rules and Predictions.- Towards Identification and Modelling of Privacy Requirements with Systems Thinking a Reference Architecture for User-Oriented Open Government Data Portals.- KnowGo : An Adaptive Learning-based Multi-Model Framework for Dynamic Automotive Risk Assessment.- OSRM-CCTV: CCTV-aware Routing and Navigation System for Privacy and Safety.- CCTV-Exposure: System for Measuring User’s Privacy Exposure to CCTV Cameras.- Computer Model for Assessment and Visualization of Specific Absorption Rate of Electromagnetic Field, Generated by Smartphone.

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Book SynopsisThis open access book provides information how to choose and collect the appropriate metrics for a software project in an organization. There are several kinds of metrics, based on the analysis of source code and developed for different programming paradigms such as structured programming and object-oriented programming (OOP). This way, the book follows three main objectives: (i) to identify existing and easily-collectible measures, if possible in the early phases of software development, for predicting and modeling both the traditional attributes of software systems and attributes specifically related to their efficient use of resources, and to create new metrics for such purposes; (ii) to describe ways to collect these measures during the entire lifecycle of a system, using minimally-invasive monitoring of design-time processes, and consolidate them into conceptual frameworks able to support model building by using a variety of approaches, including statistics, data mining and computational intelligence; and (iii) to present models and tools to support design time evolution of systems based on design-time measures and to empirically validate them. The book provides researchers and advanced professionals with methods for understanding the full implications of alternative choices and their relative attractiveness in terms of enhancing system resilience. It also explores the simultaneous use of multiple models that reflect different system interpretations or stakeholder perspectives.Table of Contents- 1. Concept and Principles of Measurement. - 2. Metrics of Sustainability and Energy Efficiency of Software Products and Process. - 3. System Energy Consumption Measurement. - 4. GQM and Recommender System for Relevant Metrics. - 5. Metrics Representation and Dashboards. - 6. Architecture of AISEMA System.

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Book SynopsisBusiness shapes have been changed these days. Change is the main dominant fact that change the way of business operations running. Topics such as innovation, entrepreneurship, leadership, blockchain, mobile business, social media, e-learning, machine learning, and artificial intelligence become essential to be considered by each institution within the technology era. This book tries to give additional views on how technologies influence business and marketing operations for insuring successful institutions survival.The world needs to develop management and intelligent business scenario plans that suite a variety of crisis appears these days. Also, business and marketing intelligence should meet government priorities in individual countries and minimise the risk of business disruptions. Business intelligence - the strategies and technology companies that use it to collect, interpret, and benefit from data - play a key role in informing company strategies, functions, and efficiency. However, being essential to the success, many companies are not taking advantage of tools that can improve their business intelligence efforts. Information technology become a core stone in business. For example, the combination of machine learning and business intelligence can have a far-reaching impact on the insights the company gets from its available data to improve productivity, quality, customer service and more. This book is important because it introduces a large number of chapters that discussed the implications of different Information technology applications in business. This book contains a set of volumes which are: 1- Social Marketing and Social Media Applications, 2- Social Marketing and Social Media Applications, 3- Business and Data Analytics, 4- Corporate governance and performance, 5- Innovation, Entrepreneurship and leadership, 6- Knowledge management, 7- Machine learning, IOT, BIG DATA, Block Chain and AI, 8- Marketing Mix, Services and Branding.Table of ContentsAssessment of the Perception of Usage of Facebook as a Business Tool in SMEs through the Technological Acceptance Model (TAM) and Structural Equation Modeling.- Interdependencies and Integration of Smart Buildings and Smart Cities: A Case of Dubai.- Strategic leadership and its role on implementing public policies in the government departments in Karak Governorate.

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