Business, Finance & Law Books

Book SynopsisTrade Review"Economics may be the dismal science, but it provides essential language and concepts as we strive to balance needs, wants and resources."---Steven Mintz, Inside Higher Education

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Book SynopsisTrade Review"William D. Nordhaus, Winner of the Nobel Prize in Economics""One of Foreign Affairs' Best Books""A Project Syndicate Commentators' Best Reads of the Year""Winner of the Silver Medal in Philanthropy / Nonprofit / Sustainability, Axiom Business Book Awards""A Choice Outstanding Academic Title of the Year""Nordhaus’s green compendium is rational and balanced. . . . The author of The Spirit of Green clearly cares intensely about the climate, believes economics offers answers, and sees some welcome positive trends."---Richard Beales, Reuters Breakingviews"A compelling read, and a highly recommended up-to-date guide to the economics of the environment and climate change."---Bejoy K. Thomas, Current Science"In this superb analysis, Nordhaus (Yale Univ.), Nobel laureate in economics, contends that addressing environmental problems should not inhibit economic growth. . . . Highly recommended." * Choice *

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Book SynopsisCharts the rise of neoliberal Israel to show how Israeli security elites turn violence into a commodity.Trade Review'Shir Hever has emerged as one of the most incisive analysts of the critical Israeli Left.' -- Jonathan Nitzan, Professor in the Department of Political Science, York University'Shir Hever is an "engaged intellectual" par excellence. As a political economist and activist, he is well-placed to explore a little-known but key facet of Israel's occupation: the privatization of Israeli security and the economic and political benefits that accrue from both Israel's Occupation and its constant state of militarism' -- Jeff Halper, author of War Against the People: Israel, the Palestinians, and Global Pacification (Pluto, 2015)'[An] important study' -- Socialist ReviewTable of ContentsList of Tables List of Graphs Acknowledgements Abbreviations Preface 1. Introduction 2. Theoretical Framework 3. Developments in Israel’s Military and Security Institutions 4. Processes of Privatization of Security in Israel 5. Outsourcing the Occupation 6. Global Dimensions of Security Privatization in Israel 7. Conclusions Appendix: Overview of Privatization of Security in Israel Notes Filmography Bibliography Index

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Book SynopsisWhat can we learn about capitalism by looking at artworks that take money as their subject?Trade Review'Perhaps the most theoretically creative radical thinker of the moment' -- – David Graeber, author of Debt: The First 5000 Years (Melville House, 2014)'Daring, brilliant, provocative. At last a radical critique of the crypto-approach and an abolitionist approach to the problem of money and art' -- Franco Berardi, Philosopher, author of Futurability: The Age of Impotence and the Horizon of Possibility (Verso, 2017)Table of ContentsFigures Dedication Acknowledgements Introduction 1. 3.5 Artistic Strategies To Envision Money’s Mediation 2. 6 Artists x 2 Crises x 3 Orders Of Reproduction 3. 0 Participation: Benign Pessimism, Tactical Parasitics and the Encrypted Common 4. ∞ Encryption: Art’s Crypt, Securitization in Numbers, Derivative Socialities 5. Conclusion: Toward Abolitionist Horizons Notes Subject Index Name Index

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Book SynopsisThe story of how African societies are resisting financial dependency and colonial legaciesTrade Review‘A timely and engaging book using the lens of monetary sovereignty to analyze the African continent’s economic challenges. A must read’ -- Stephanie Kelton, Professor, Stonybrook University, and author of the New York Times Bestseller 'The Deficit Myth''Opens the canvas to reflect on the economic and monetary dependence of the entire continent, picking up the unfinished business of economic and financial decolonization, updating it empirically and conceptually right up to the present conjuncture of the Covid- 19 pandemic, which has further exposed inequalities' -- Sabelo J. Ndlovu-Gatsheni, Professor and Chair of Epistemologies of the Global South at the University of Bayreuth'A fresh and innovative view on Africa's entanglement in the world's financial and monetary system. Its point of departure - that Africa has long been a part of global finance - is absolutely necessary if we are to understand the future trajectory of Africa's political economy' -- Randall Germain is Professor of Political Science at Carleton University'A valuable volume addressing the specific challenges and limitations of monetary policy in Africa today - it is a treasure trove of information, and a truly invaluable resource' -- Alfredo Saad Filho, King's College London'Insightful and diverse, it is crucial reading for anyone wanting to understand and engage with the theoretical and political debates about sovereignty and subordination in Africa' -- Ingrid Kvangraven, Lecturer in the Department of International Development, King's College, London‘A powerful addition to a growing body of work aimed at enhancing our understanding of the ways in which, through the vector of finance, a transnational power regime controls the key levers of policy-making in Africa and undermines efforts at winning economic sovereignty. Readers will also find in the book, plenty of ideas for mobilizing alternatives for reversing the programmed reproduction of dependence and underdevelopment’ -- Adebayo O. Olukoshi, Distinguished Professor, Wits School of Governance‘A timely and highly recommended contribution to the literature with well researched case studies and deep historical, theoretical and policy insights into the issue’ -- Howard Stein, Professor at the Department of Afroamerican and African Studies, University of Michigan, Ann Arbor'Powerful and brilliant. A judicious amalgamation of Africa’s past and present economic experiences’ -- Redge Nkosi, Executive Director and Head of Research in Money, Banking and Macroeconomics at Firstsource Money, Johannesburg'The baneful legacy of colonialism in Africa can also be found in the realm of money and finance. African countries are struggling to free themselves from the clutches of core countries of global finance as well as from the multilateral organisations. This collected volume draws a complex and rich picture of the African struggle for economic and monetary sovereignty' -- Costas Lapavitsas, Professor of Economics, SOAS, University of London'Sovereignty in the meaning of independence from imperial domination beyond state sovereignty is very much part of the alternative discourse. Much is talked about such concepts as food sovereignty, sovereign national project. But little is said about monetary and fiscal sovereignty, yet it lies at the heart of any modern sovereign project. This book admirably fills the gap. I welcome it and urge all involved with crafting alternative paths of development in Africa and elsewhere in the Global South to read it' -- Issa Shivji, Professor Emeritus at the University of Dar es Salaam, TanzaniaTable of ContentsForeword - Prabhat Patnaik Introduction - By the editors Part I: The contemporary global economic and monetary order 1. China’s Finance and Africa’s Economic and Monetary Sovereignty - Radhika Desai Part II: Challenges to monetary sovereignty in the postcolonial periphery 2. Banking, Business, and Sovereignty in Sudan (1956–2019) - Harry Cross 3. Money, Finance, and Capital Accumulation in Zimbabwe - Francis Garikayi 4. Monetary Policy in Algeria (1999–2019): An economic and monetary history approach - Fatiha Talahite Part III: Increasing sovereignty through monetary unions? 5. The West African CFA Franc Zone as a Double Monetary Union: Loss of economic competitiveness and anti-developmental path-dependencies - Carla Coburger 6. The CFA Franc Under Neoliberal Monetary Policy: A labour-focused approach - Hannah Cross 7. From Central Bank Independence to Government Dependence: Monetary colonialism in the Eurozone - Thomas Fazi 8. Geopolitics of Finance in Africa: Birth of financial centres, not monetary unions - Elizabeth Cobbett Part IV: Alternatives 9. The Great Paradox: Liberalism Destroys the Market Economy: The pitfalls of the neoliberal recipe forAfrican economic and monetary sovereignty - Heiner Flassbeck 10. Food Sovereignty, the National Question, and Post-colonial Development in Africa - Max Ajl 11. Being Poor in the Current Monetary System: Implications of foreign exchange shortage for African economies and possible solutions - Anne Löscher 12. The German Push for Local Currency Bond Markets in African Countries: A pathway to economic sovereignty or increased economic dependency? - Frauke Banse Notes on Editors Notes on Contributors Index

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Book SynopsisA key organizing tool for casualized higher education faculty from longtime movement activistsTrade Review'A masterful look at the challenges involved with organizing workers in higher education. Berry and Worthen provide excellent recommendations regarding vision and strategy, making the book valuable beyond the field of higher education' -- Bill Fletcher, Jr., author of 'They're Bankrupting Us: And Twenty Other Myths about Unions''Academic precarity screws over teachers by stealing our access to memories of how precarious workers have risen up to win better conditions in the past. Who fought for something better? How did they define what 'better' meant? What strategy and tactics did they use to make progress? 'Power Despite Precarity' is an essential primer on these questions and more' -- Alyssa Picard, Director, American Federation of Teachers' higher education division'Empowers us to fight for the higher education and unions we believe in, uniting theory and practice to chart an inspiring path toward labor and education justice' -- Mia L. McIver, Ph.D., Lecturer, UCLA, President, University Council-American Federation of Teachers'Written from both an organizer's and historian's perspective, 'Power Despite Precarity' is essential reading for anyone working in higher education who wants to make a better world and wonders what it takes. Berry and Worthen provide a handbook on how the growing number of contingent faculty can unite in common cause. While it is about education, many of the lessons dealing with internal problems inside unions are not issues confined to the education sector (alas) and I especially enjoyed those parts' -- Elaine Bernard, Fellow of the Labor & Worklife Program, Harvard Law School'Essential for anyone concerned about higher education. It is impossible to separate the working conditions of faculty from the learning conditions of students, and Berry and Worthen explain how it is possible to transform both for the better of all' -- Maria Maisto, President of New Faculty Majority, Maryland'Power Despite Precarity’ is not just a solid guide to best practices in day-to-day trade union work within higher education. It’s also a rousing call for the contingent faculty movement to embrace grassroots, rather than top-down, organizing and break out of the narrow confines of collective bargaining’ -- Steve Early, national staff member of the Communications Workers of America (retired) and author of 'The Civil Wars in U.S. Labor: Birth of a New Workers’ Movement or Death Throes of the Old?''A nuanced guide for organizing which develops a historically informed analysis of the current state and likely direction of higher education today' -- Jack Metzgar, author of 'Striking Steel'‘A roadmap to thinking and acting like organizers’ -- Fred Glass, ‘Jacobin’‘A rousing call for the contingent faculty movement to embrace grassroots, rather than top-down, organizing and break out of the narrow confines of collective bargaining’ -- ‘LA Progressive’‘Berry and Worthen, who combined have decades of teaching and academic organizing experience, offer the reader an extended, classroom-level case study of how educators in the California State University system organized and built power’ -- Jonathan Rosenblum, ‘Truthout’‘I enjoyed Power Despite Precarity and certainly recognized many issues from the vantage point of my twelve years as a TA and then a contingent college teacher. The book is a blueprint and battle cry for academic fruit pickers everywhere’ -- Harvey Schwartz, author of Labor under Siege and Solidarity StoriesTable of ContentsPhotographs Series Preface Acknowledgements Abbreviations and Acronyms Introduction PART I - THE CASE OF THE LECTURERS IN THE CSU SYSTEM 1. Student Strikes and Union Battles 2. Layoffs and Hard Years for Organizing 3. Revolution in the Union 4. “They have nothing to teach us” PART II - HIGHER ED WAS NEVER A LEVEL TERRAIN OF STRUGGLE 5. Four Transitions and How Casualization Served Managers PART III - WHAT WE WANT AND WHAT THE CFA GOT 6. Blue Sky #1 Organizing and Economics 7. Blue Sky #2 Job Security, Academic Freedom and the Common Good 8. Beyond the Sausage-making: A Close Look at the CFA-CSU Contract PART IV - THE DIFFICULTY OF THINKING STRATEGICALLY 9. Strategies Emerging From Practice 10. The Contingent Faculty Movement as a Social Movement PART V - SEVEN TROUBLESOME QUESTIONS 11. What Gets People Moving? 12. Who is the Enemy? Who are Our Allies? 13. What is “Professionalism” for Us? 14. How Does It Feel? 15. Is this legal? 16. What About Leftists? 17. How Do We Deal With Union Politics? PART VI - USING THE POWER WE HAVE 18. Hopes and Dangers Essential Terms John Hess: A Life in the Movement Notes Bibliography Index

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Book SynopsisA fascinating story of how palm oil has shaped our worldTrade Review'Powerfully demonstrates how, by following the history of a key commodity, we can reconstruct the logic of imperial capitalism: its destruction of land and bodies, its drive to constantly reduce the means of our reproduction, its relentless production of oppressive regimes. The story it narrates is crucial for our understanding of the terrains of struggle and the material conditions of solidarity between different social justice movements' -- Silvia Federici'Jampacked with insights that will surprise and haunt readers, Haiven's arguments about the centrality of palm oil to colonial history and modern life are compelling, persuasive, and far-reaching' -- Andrew Ross, author of 'Stone Men: The Palestinians Who Built Israel''Whether you're reading this on a screen or a printed page, you're implicated in the global palm oil trade. In this lovely book, Max Haiven takes us on a whirlwind tour of how that came to be, guiding us through the workings of the global engines that have long been lubricated by the grease of empire' -- Raj Patel, co-author of 'A History of the World in Seven Cheap Things: A Guide to Capitalism, Nature, and the Future of the Planet'Table of ContentsWhose grease? Whose punishment? Whose fetish? Whose weapon? Whose fat? Whose surplus? Whose sacrifice? Whose story? Acknowledgments Notes

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Book SynopsisRobert B Miller of Miller Heiman, is a global leader in sales training, brings almost 40 years' experience in sales, consulting and executive management to help clients succeed in the sales arena. Stephen E Heiman, the former President, CEO and Chairman of Miller Heiman, has worked in sales development for over 30 years. Tad Tuleja is a professional writer at Miller Heiman. They are also the authors of the bestselling The New Strategic Selling.Table of Contents Chapter - 0: Introduction; Two people speaking; Section - 1: ‘No-sell’ selling; Section - 2: Getting started; Four questions to ask yourself before you make the call; Section - 3: The sales call; Getting information; Section - 4: The sales call; Giving information; Section - 5: The sales call; Getting commitment; Section - 6: Assessment; Zero hour – and beyond;

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Book SynopsisLiz Hall is an award-winning journalist and coach. She is the editor and co-owner of Coaching at Work magazine. Her accolades include the Periodical Training Association's Journalist of the Year Award and the Association for Coaching's Award for Impacting (Leadership/External Focus) Service to the Wider Community for 2010-11. She has written and worked for publications including The Guardian, the Financial Times, The Observer, People Management, Personnel Today and Training Magazine. She is also the author of The Employer's Guide to Screening Employees and The Employer's Guide to Monitoring Employees.Trade Review"This book could change your coaching practice very much for the better. More importantly, it could actually change your life." * Michael Chaskalson, mindfulness trainer and coach, author of The Mindful Workplace *"Liz has integrated three fields; coaching, health and resilience, and mindfulness to reveal a technique for helping others (and ourselves) pursue dreams and shared visions. These are the practices that will also transform teams, organizations and communities." * Professor Richard Boyatzis, Case Western Reserve University *Table of Contents Chapter - 00: Introduction; Section - ONE: Overview; Chapter - 01: Definitions, origins and relevance to coaching; Chapter - 02: A brief history of mindfulness; Chapter - 03: The impact of mindfulness; Section - TWO: Fundamental principles; Chapter - 04: Presence; Chapter - 05: Curiosity, enquiry and non-judgement; Chapter - 06: Attunement and resonance; Chapter - 07: Compassion; Chapter - 08: Being and doing; Section - THREE: Working with mindfulness in coaching and mentoring; Chapter - 09: Developing, supporting and nurturing the coach; Chapter - 10: Introducing mindfulness to clients; Chapter - 11: The FEEL model; Chapter - 12: Stress, anxiety, depression and work–life balance; Chapter - 13: Resilience, happiness and wellbeing; Chapter - 14: Uncertainty, change, complexity and interconnectedness; Chapter - 15: Working with leaders; Chapter - 16: Ethics; Chapter - 17: Working with emotions; Chapter - 18: Creativity; Chapter - 19: Mindfulness and other approaches; Section - FOUR: The future; Chapter - 20: The Mindfulness in Coaching survey; Chapter - 21: The future is mindful

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Book SynopsisJonathan Passmore is a chartered occupational psychologist, an accredited AC coach, a coaching supervisor and fellow of the CIPD. He is the author of several books and editor of Excellence in Coaching, Psychometrics in Coaching, Diversity in Coaching, Leadership Coaching and most recently, Mastery in Coaching, all published by Kogan Page with the Association for Coaching.Trade Review"Whether you are a coach, a leader or the representative of an organization, please don't read this book, use it! Diversity in Coaching can make a positive difference for your organization, you co-workers and yourself." * Marshall Goldsmith *"The book provides useful information for any organisation with a culturally diverse workforce... But Diversity for Coaching goes beyond the international differences; it also looks at gender and age issues." * Works Management *"As coaching becomes increasingly cross-discipline, cross-gender and cross-cultural, coaches need to develop a strong awareness of where and how their own assumptions about clients may affect the quality and outcomes of the coaching relationship. This book provides prespectives from a wide range of cultures and traditions, and in doing so reflects the diversity of coaching itself." -- Professor David Clutterbuck, Clutterbuck Associates * Professor David Clutterbuck, Clutterbuck Associates *"Longitudes and latitudes converge as together we unravel the conundrum of coaching global talent...Diversity in Coaching is a must-read. In sighful case studies, reflective yet pragmatic approaches gifted to the reader. I will be packing it for my next plane journey." -- Angela ryan, Group HR Director Asia Pacifica, GroupM (WPP plc) * Angela Ryan, Group HR Director Asia Pacifica, GroupM (WPP plc) *"This is a great step forward in the advancement of global coaching practices and will be of benefit not just to professional coaches. but managers who seek to develop a global coaching culture in their organizations." -- Dee Dutta, former Global CMO, Sony Ericsson * Dee Dutta, former Global CMO, Sony Ericsson *"they do a sterling job in making coaches culturally and religiously aware when operating in different territories. It's a useful country-by-country guide, and there are differences when it comes to coaching." -- Human Resources * Human Resources *Table of Contents Chapter - 01: Cross-cultural and diversity coaching – Jonathan Passmore and Ho Law; Section - ONE: International perspectives; Chapter - 02: Coaching in Europe – Katherine Tulpa and Frank Bresser; Chapter - 03: Coaching in North America – Robert J Lee and Mary Wayne Bush; Chapter - 04: Coaching in Australasia – Jodie Anagnos; Section - TWO: Developing coaching practices across the globe; Chapter - 05: Coaching in South Africa – Craig O’Flaherty and Janine Everson; Chapter - 06: Coaching in Brazil – Villela da Matta and Flora Victoria; Chapter - 07: Coaching in China – Catherine Ng; Chapter - 08: Coaching in the Middle East – Tom Palmer and Val J Arnold; Chapter - 09: Coaching in India – Yogesh Sood; Chapter - 10: Coaching in Russia – Julia Choukhno; Chapter - 11: Coaching in Japan – Takashi Tanaka; Chapter - 12: Coaching in Central America – Geoffrey Abbott and Carlos Romero; Section - THREE: Coaching difference; Chapter - 13: Coaching with men: alpha males – Eddie Erlandson; Chapter - 14: Coaching with women – Kate Ludeman; Chapter - 15: Coaching people through life transitions – Bob Garvey; Chapter - 16: Coaching disabled people – Lynn Cox; Chapter - 17: Coaching gay and lesbian clients – Shane Warren; Chapter - 18: Coaching and mental health – Dr Jen Nash

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Book SynopsisTony Wall is a senior lecturer and international consultant at the University of Chester's Centre for Work Related Studies, facilitates leadership development through coaching, action learning and neuro-linguistic programming (NLP).John Knights is a co-founder and chairman of LeaderShape, is an experienced coach, mentor and facilitator of senior executives, teams and peer groups. He is an expert in Emotional Intelligence and a thought leader in 'Transpersonal Leadership' and the relationship between neuroscience and leadership. John developed LEIPA and 8ICOL, some of the most sophisticated 360 degree leadership assessments ever developed.Trade Review"This book brings together some of the best thinking, case studies and ideas that help us all better understand and develop leaders for the future." * Peter Cheese, CEO – CIPD (Chartered Institute of Personal Development). *"A thoroughly modern take on judging leaders, reflecting a world in which "knowledge is increasingly available to everyone." ... An engrossing guide for leaders or the HR directors empowering them, with some excellent analytical digressions on storytelling, coaching and diagnosing." * People Management *"A "child in their favorite toy store".......that is how this book will make any inquisitive HR Executive or Business Leader feel, when they delve into the rich insights, learnings and opportunities this book provides! For any "self-aware, development-hungry leader" who strives to be successful, this provides both immediate and long term direction on how to excel as a business and a leader whilst encouraging us to become an exceptional role model for future generations." * Peter Collyer, Senior Vice President, Global Human Resources, Claire's Stores, Inc. *"Tomorrow's Leadership will face far greater challenges than today's privileged generation.We need to be developing tomorrow's leadership now and this book provides many tools, approaches and case studies that can help us with that urgent task." * Professor Peter Hawkins, Henley Business School, author of "Leadership Team Coaching". *"Without leadership, organizations (and nations) perish; this is why this book is so timely, and important. Full of interesting research, practical examples, and insightful advice.An excellent contemporary resource for developing leadership talents; invaluable at both an individual and organizational level." * Dr Barry Z. Posner, Accolti Professor of Leadership, Santa Clara University and co-author of The Leadership Challenge, selected as one of the top ten leadership books of all time *"A timely and insightful treatise on a subject of central importance to every organization today. Essential learning for all professionals engaged in leadership and talent development." * Shubhro Sen, Director, TATA Management Training Centre *"Strongly recommended for managers and leaders" * Robert Ryan, Chartered Management Institute *Table of Contents Chapter - 01: Introduction – Tony Wall; Chapter - 02: Twenty-first century needs transpersonal leaders with emotional intelligence – John Knights; Chapter - 03: Recurring leadership development needs: findings from research – Etukudo Odungide and John Knights; Chapter - 04: Blind spots and hidden strengths: findings from research – Etukudo Odungide and John Knights; Chapter - 05: Transpersonal leadership journeys and assessment (LEIPA® and 8ICOL®) – John Knights; Chapter - 06: Feeding (back and) forwards for talent development – Tony Wall and Danielle Grant; Chapter - 07: Coaching for talent development – Danielle Grant; Chapter - 08: Workplace projects for talent development – Tony Wall and Denise Meakin; Chapter - 09: Director peer groups for team talent development – Chris Gulliver; Chapter - 10: Storytelling for talent development – Lisa Rossetti; Chapter - 11: Improving results through measuring ‘return on investment’ – Philip E Sweet

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Book SynopsisPeter Cheverton is Director of Insight Marketing & People, now established as the leading international training and consultancy firm in KAM implementation, working in more than thirty countries including Australia, Austria, Belgium, Brazil, Canada, China, Denmark, France, Germany, Holland, Hong Kong, India, Italy, Korea, Malaysia, Mexico, Poland, Singapore, South Africa, Sweden, Switzerland, Taiwan, the United Kingdom and the United States, with a client list that includes some of the world's major blue chip companies. He is also the author of Understanding the Professional Buyer and Global Account Management (both published by Kogan Page).Trade Review"A combination of clarity, enthusiasm and common sense... reading this is a rewarding experience." * Professor Malcolm McDonald, Emeritus Professor, Cranfield School of Management *"Will help any business focus their sales activities where they matter... this is the essential guide to global best practice." * Winning Business *"For those who are embarking on key account management from a major project perspective then this is a good introduction....it has good information and guidance on how to select your key accounts and the overall key account management process." * "Getting to Grips with Key Account Management" Kim Tasso's Blog *"A good overview of analytical tools, sound advice on strategy, timely warnings and software and planning tools. We highly recommend this book to anyone with an interest in key corporate sales." * getAbstract, Inc. *"Presents a planning methodology for identifying, obtaining, retaining, and developing key customers." * Journal of Economic Literature *Table of Contents Section - ONE: Definitions and purpose; Chapter - 01: The key account approach; Chapter - 02: Why Key Account Management?; Chapter - 03: The spectrum of KAM ambition; Chapter - 04: What is a key account?; Chapter - 05: What is Key Account Management?; Section - TWO: Analysis: opportunity and value; Chapter - 06: Knowing the market, knowing your value; Chapter - 07: Knowing the people, knowing your value; Section - THREE: Relationship management; Chapter - 08: From ‘bow-ties’ to ‘diamonds’; Chapter - 09: Decision mapping and contact strategies; Chapter - 10: The good, the bad, the sad and the ugly; Section - FOUR: Achieving key supplier status; Chapter - 11: The purchasing revolution; Chapter - 12: Supply chain management: seeking value; Chapter - 13: Purchasing organization: rationalization and centralization; Chapter - 14: Supplier positioning: managing suppliers; Section - FIVE: Achieving strategic supplier status; Chapter - 15: Being of strategic value; Chapter - 16: How do they plan to grow?; Chapter - 17: How do they aim to win?; Chapter - 18: What drives them?; Chapter - 19: A shared future?; Section - SIX: The value proposition; Chapter - 20: The customer’s total business experience; Chapter - 21: The customer’s activity cycle; Chapter - 22: Measuring the value – securing the reward; Chapter - 23: Making the proposal; Section - SEVEN: Planning and joint planning; Chapter - 24: The key account plan; Chapter - 25: Joint planning; Section - EIGHT: Targeting; Chapter - 26: Customer classification; Chapter - 27: Customer distinction; Chapter - 28: Global Account Management; Section - NINE: Making it happen; Chapter - 29: Sins and requirements; Chapter - 30: Leadership and organization; Chapter - 31: Skills, attitudes and behaviours; Chapter - 32: The role of information technology; Chapter - 33: Measuring customer profitability; Chapter - 34: The implementation plan; Chapter - 35: Training and further help

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Book SynopsisAndrew Griffin is a corporate reputation specialist. He advises some of the world's leading companies and most trusted brands on crisis management, issues management and corporate citizenship. Andrew is managing director of Regester Larkin, the international reputation risk management consultancy which is credited with pioneering best practice systems across all sectors in this specialist discipline. He is a regular speaker, writer and commentator in this critical area of management and corporate communications.Trade Review"The need to protect a company's reputation has become an ever more pressing concern for CEOs and corporate boards. This book, by a leader in the field, provides a comprehensive guide for leaders to get it right. Filled with case examples and useful concepts it belongs on every executive's desk." * Dr Daniel Diermeier, Kellogg School of Management and author of Reputation Rules *"In an increasingly transparent world, the spotlight finds companies with an issue or a crisis very quickly. There is a real premium attached to learning from others and being well prepared: this book should be required reading for every member of the executive team." * Caroline Hempstead, VP Group Corporate Affairs, AstraZeneca plc *"Beautifully written, practical, relevant, clear and usable. Should be on the bookshelf of anyone interested in this area. This is the book I wish had been available when I first started learning about Crisis Management - an invaluable resource." * Kieron O'Keefe, Head of Crisis Management, BG Group *"...a well laid-out, easy to follow, and practical book, with plenty of website links to follow [...] Griffin makes and authoritative and readable case for reputation and crisis management as something central to doing a business and running an organisation." * Professional Security Magazine *"I have read a few books in recent years on crisis and reputation management and this is by far the best. Griffin's latest offering [...] is easy to read and incredibly engaging. His 20 years of experience in reputation management really shines through. The book is constantly brought to life with a host of case studies and examples of firms that got their reputation management strategy wrong and are still paying the price (for example BP and the Deepwater Horizon oil disaster), compared with those that got it right (Tesco and the horsemeat scandal). [...] This book goes further than just a must-read for those in PR. As Griffin points out, BP, News International and the BBC have all faced scandals over the past few years that have been dealt with badly and resulted in CEOs stepping down and commercial damage. This book is surely a must-read for any CEO who values the reputation of their company and wants to preserve it for as long as possible." * Lisa Elliot, PR Week *"crucial reading, not only for communication professionals, but for CEOs and board members, too....Griffin explores the anatomy of multiple high-profile corporate crises... [and puts] forward a number of new analytical models to help anyone responsible for protecting their organisation's reputation understand both how to manage a crisis and how to predict and prevent one before it materialises. In addition to this robust new theory, Griffin's book is full of practical tips. From detailed guidance on how to run a crisis exercise, to tried-and-tested advice on what messages will resonate with stakeholders in an emergency, the book provides a valuable manual for any company that wants to ensure it is crisis prepared." * Communika (PRISA) *Table of Contents Chapter - 01: Reputation: what it is and why it matters; Chapter - 02: The challenging climate in which reputations are managed; Chapter - 03: What are the risks to reputation?; Chapter - 04: Externally driven issues; Chapter - 05: Internally driven issues; Chapter - 06: Externally driven incidents; Chapter - 07: Internally driven incidents; Chapter - 08: Interrelated risks; Chapter - 09: Managing reputation risk through the life cycle; Chapter - 10: Predicting reputation risk; Chapter - 11: Preventing reputation risk; Chapter - 12: Preparing for acute reputation risk; Chapter - 13: Resolving risks to reputation; Chapter - 14: Responding to immediate reputation risk; Chapter - 15: Recovering from reputation damage; Chapter - 16: Where next for crisis, issues and reputation management?

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Book SynopsisDavid N. Barnett has spent the last 12 years as Head of Analysis and Consultancy at NetNames, a leading global provider of online brand protection and domain name strategy, assisting global brands to prevent brand abuse online. David's professional history has allowed him to acquire an understanding not only the requirements of the online brand-protection industry, but also the associated methodologies and underlying technologies. David has worked with clients in a broad range of different industry areas, giving him extensive knowledge of the needs of, and the questions typically asked by, brand owners.Trade Review"This is the ultimate handbook for every online brand protection focused individual - be that a brand owner or a vendor side trusted advisor. It is incredibly comprehensive, outlining all the key areas of importance for those creating a strong online intellectual property and brand protection strategy. Understanding where online brand abuse occurs and knowing how to enforce effectively is the key to having a strong online brand presence. David's book offers an informative breakdown of each area of brand infringement and gives the reader a roadmap to taking the appropriate action. At last we have a hugely valuable and comprehensive dossier of online brand abuse in all its forms and how a company can take appropriate action to combat this abuse. I have worked within the online brand protection world for the last ten years and this book is the first of its kind - comprehensive, educational, advisory and informative. Online Brand Protection demystified for everyone involved in digital brand management." * Lisa Deegan, Online Brand Protection Trusted Advisor; Sales Director Online Brand Protection and Anti-Piracy, MarkMonitor (2006-2014) *"As more and more business moves online, so does criminal activity from fraudsters and counterfeiters. Dr. Barnett's book offers valuable insights written in a clear, accessible style and is highly recommended to professionals in the field of intellectual property - or indeed anyone curious about how brands protect themselves from online threats. As a guru of online brand protection, Dr. Barnett really knows his subject and its inner workings comprehensively." * David Franklin, Global Sales Director, Brand Protection, NetNames *"Understanding brand protection is an opportunity to get a step ahead of the competition. This book demystifies the complexity in this space and David is one of the best to help explain and share examples to bring this to life. I worked with David at NetNames and his deep knowledge and technical expertise in Brand Protection is immense! A very good read, I highly recommend his book to businesses who want to get an edge." * Edwina McDowall COO, NetNames (2012-2016) *"The ever changing internet landscape is often a complex and difficult space to identify and understand a brand's true presence across the various digital streams. The security and brand protection industry has seen a rapid rise in activity and in turn requirements from major global corporates to provide a holistic and clear strategy to protect their intellectual property. "Brand Protection in the Online World" provides a perfect insight into this world and allows anyone from a legal professional through to Bachelor student the insight and detailed view of the industry. An easy reference guide as well as a comprehensive overview of the industry, the script and content is superbly written and is a must for anyone that wishes to gain a foothold into the online brand protection industry." * Tom Smith, Head of Account Management, NetNames *"This is a very important book for any IP legal counsel. David defines brand protection in cyberspace with great professionalism and technical understanding. The online world brings new challenges and new threats. This comprehensive guide helps to mitigate these IP risks and set standards for the best practice." * Tomas Abelovsky, IP Counsel, Swiss Re *"At last, we have a clear comprehensive guide to all things Online Brand Protection! Before Dr. David Barnett's encyclopedic book, brand owners, legal professionals and anyone needing an all-encompassing bible of all the kinds of online threats to brands were left scrambling around only finding incomplete pieces of information here and there. Now, everything you'd need to know on what and how to keep a brand safe in the digital world is in one convenient place. I can't recommend this guide enough if you are in search of the A-Z of brand protection." * Darcy Delich-Coull, Online IP & Social Media Risk Expert, Crisp Thinking *Table of Contents Chapter - 01: Introduction; Chapter - 02: Domain Names; Chapter - 03: General Brand Use and Abuse; Chapter - 04: E-Commerce Activity and Marketplaces; Chapter - 05: Social Media; Chapter - 06: Online Fraud; Chapter - 07: Digital Piracy; Chapter - 08: Mobile Apps; Chapter - 09: Sponsored-Ad Monitoring; Chapter - 10: Affiliate Monitoring; Chapter - 11: ‘Deep’ and ‘Dark’ Web; Chapter - 12: Additional and Future Areas of Interest

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Book SynopsisAlan McKinnon is Professor of Logistics at Kühne Logistics University, Hamburg. He has been researching and teaching freight transport and logistics for almost forty years and has published extensively in journals and books. He was a member of the European Commission's High Level Group on Logistics, Chairman of the World Economic Forum's Logistics and Supply Chain Industry Council and a lead author of the transport chapter of the Intergovernmental Panel on Climate Change's fifth assessment report. He has spent many years researching the links between logistics and climate change and been an adviser to governments, international organizations and companies on this topic.Trade Review"Professor McKinnon is making again a ground-breaking contribution. The greenhouse gas footprint of logistics is large. Reducing it relies on several mechanisms, because logistics involves many activities and participants. This book disentangles this complexity and proposes a clear framework for reduction. It identifies interventions by shippers, service providers or the public sector. The book lays the foundations of initiatives to come. It should appeal to a wide range of policymakers, academics and practitioners." * Jean-François Arvis, Lead Economist, The World Bank *"The UK's rising transport emissions are an indicator of the importance and timeliness of this book. The clear analytical approach, using the latest models - whilst avoiding complex language and mathematics - provides practical, evidence-based advice for a wide range of users, including logistics companies, regulators, politicians, policy makers and researchers." * Baroness Brown of Cambridge, DBE FREng FRS, Deputy Chair of the UK Committee on Climate Change *"Continued advances in logistics have enabled ever more globalized production of goods and services, bringing higher incomes, new jobs and more consumer choice in developed and developing countries alike. This progress has come at a price: the CO2 emissions associated with moving the raw materials, inputs and consumer goods are causing climate change with detrimental effects for the same populations that benefit from the growing trade. Alan McKinnon's book could not come at a more timely moment. We need to decarbonize logistics if we want to ensure that in the long term its negative impacts don't outweigh its contribution to global wellbeing. The book's analysis, combined with concrete policy recommendations to reduce the carbon intensity of logistics, provide invaluable tools for national policy makers and the international community." * Sergio Barbarino, Chair of the European Technology Platform for Logistics *"This book is a long-overdue and comprehensive analysis that goes far beyond explaining why we need to decarbonise logistics - a sector that is expected to triple in volume by 2050. It synthesises a huge and highly diverse literature and shows that there is no shortage of strategies and carbon-reducing initiatives. Policy-makers and business leaders, committed to bringing emissions down to levels consistent with the COP21 Paris Climate Change Agreement will find a wealth of technical information and practical examples to help then update regulation and design programs and action plans." * Wolfgang Lehmacher, Head of Supply Chain and Transport Industries, World Economic Forum *"The timing of releasing this book on the market is impeccable - with many governments currently grappling with how best to reduce their transport-related greenhouse gas emissions based on their nationally determined contributions committed under the Paris Climate Agreement, and the International Maritime Organisation recently agreeing to reduce global shipping-related greenhouse gas emissions by 50% by 2050. The book is extremely well compiled, building on many years of practically orientated research experience by the author on this topic. It is truly international in its presentation. I would highly recommend the book for transport policy makers, logistics firms, shipping companies, local government representatives, vehicle manufacturers, internet retail businesses, and IT specialists working in this arena." * Professor Ralph Sims, Co-ordinating Lead Author, Transport Chapter in the 5th Assessment Report of the Intergovernmental Panel on Climate Change (2014) *"Decarbonizing Logistics will become the reference for all logistics professionals." * Rasmus Valanko, Director of Climate and Energy, World Business Council for Sustainable Development *Table of Contents Chapter - 01: Climate change: the nature and scale of the challenge; Chapter - 02: Developing a decarbonisation strategy for logistics; Chapter - 03: Reducing freight transport intensity; Chapter - 04: Shifting freight to lower carbon transport modes; Chapter - 05: Improving asset utilisation in logistics; Chapter - 06: Transforming energy use in road freight transport; Chapter - 07: Transforming energy use in maritime, air cargo and rail freight sectors; Chapter - 08: Decarbonising logistics at the national level: the case of the united kingdom;

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Book SynopsisYingli Wang is a Reader in logistics and operations management at Cardiff Business School. She specialises in logistics and supply chain digitisation and has led a number of research projects from a wide range of UK and international funding bodies. Her research started with examining technological innovation for organisations such as logistics service providers and manufacturers, and then recently extended to explore how technological innovations could benefit a wider society, in particular by addressing the 'wicked' problems and grand challenges. Dr. Wang is also a Chartered Member of the Chartered Institute of Logistics and Transport (CILT). Stephen Pettit is a Professor at Cardiff Business School and is a member of the Transport and Logistics Research Group within the Logistics and Operations Management Section. He has been involved in a wide range of transport-related research programmes for both the UK Government and the European Commission. His research interests Trade Review"The challenges posed by COVID-19 have sharpened focus on the need for supply chains that are not only more efficient and environmentally sustainable but also more resilient. E-Logistics provides insights into the effective deployment of technology to create the digital supply chains of the future that will make a real difference in terms of competitive advantage." * Edward Sweeney, Professor of Logistics and Systems; Head, Department of Engineering Systems & Supply Chain Management (ESSCM), Aston University *"With rapid advances in new technologies and the growing pressures to transform global supply chains, this book provides an excellent and timely overview of the critical role of e-logistics. It is ideal for both practitioners and academics who want to understand how e-logistics is changing the way global supply chains are designed, operated and transformed." * Dr. Andrew Lahy, Solutions Design Director, DSV *Table of Contents Chapter - 01: E-logistics definition, trends and directions; Chapter - 02: End-to-end global visibility and order management - Integrated supply and demand chains in the age of value chain management; Chapter - 03: B2C e-commerce and fulfilment; Chapter - 04: The challenges of e-commerce on warehousing in the future; Chapter - 05: Advanced warehouse management systems and innovations - Streamlining e-logistics processes with technology deployment; Chapter - 06: Automating a logistics service chain - A telecommunications company’s perspective; Chapter - 07: Regional electronic marketplaces to improve logistics; Chapter - 08: Trade and transport electronic single windows; Chapter - 09: Port-centric ICT systems - Building value in supply chains

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Book SynopsisNicoleta Tipi is Senior Lecturer in Operations and Supply Chain at the Open University, UK. She was previously Senior Lecturer at the University of Huddersfield where she gained experience lecturing in the area of supply chain modelling and logistics operations. Nicoleta Tipi has considerable industry experience, having worked in different roles involving modelling and analytics for Unilever.Trade Review"This book gives comprehensive insights into business analytics and supply chain modelling, while inspiring views and vision on future trends of supply chain analytics for both students and professionals engaged in the analysis of complex and rapidly changing supply chains. Nicoleta Tipi provides the reader with a practical view on how to utilize advances in supply chain analytics and modelling in order to tackle modern complex supply chain activities which is highly useful for companies to have a competitive edge." * Dr Sara Elgazzar, Dean of the College of International Transport and Logistics, Arab Academy for Science and Technology and Maritime Transport *"This terrific book is must reading for both new and experienced professionals. It's practical and full of invaluable information. I wish I had this information when I was doing my PhD research." * Dr Georgakoudis Elias, CEO, Multi Pack S.A. *"Supply chain complexity is increasing. As such, this is a well-timed book that captures the key issues associated with navigating, analyzing and evaluating data across the supply chain. It contains valuable insights that will be relevant to both practitioners and academics involved in supply chain management." * Professor Helen Rogers, Professor of International Management, Technische Hochschule Nürnberg *"In this complex and rapidly changing time in supply chain management, in part due to the 4th industrial revolution, Nicoleta Tipi has provided logisticians and supply chain directors with insightful and comprehensive knowledge about measuring supply chain performance and business analytics. Put this book on your required-reading list, where you will learn data analytics, data visualization, and other models to meet future challenges. This book is a helpful guide to the supply chain modelling field, providing both coverage and detail." * Professor Khaled El Sakty, Dean of Faculty, Arab Academy for Science and Technology and Maritime Transport *"I am very glad to see that Dr. Nicoleta Tipi has authored Supply Chain Analytics and Modelling, which was much needed. This book will be of interest for students as well as practitioners who want to understand and improve their knowledge and capability on supply chain analytics and modelling." * Dr Ozlem Bak, Senior Lecturer in Operations Management, Brunel University London *"Supply Chain Analytics and Modelling provides a solid foundation in business analytics. It connects data analysis and how it can be further integrated with supply chain modelling providing potential to improve the decision-making process within a supply chain context. Suitable for undergraduate as well as postgraduate level studies in supply chain modelling and business analysis." * Dr Ahmed Tarek El-Said, Senior Teaching Fellow, Warwick Manufacturing Group, University of Warwick *"This version of Supply Chain Analytics and Modelling by Nicoleta Tipi provides a holistic view and deep insights about supply chain and its related concepts, bringing together valuable perspectives on its theoretical and practical application. Furthermore, the book also provides a very thoughtful inside on how to analyze data in the supply chain to obtain valuable business models and to develop proper strategies. The book is a must read for academics and practitioners dealing with the problems and challenges of data analysis in the supply chain." * Professor Dan-Cristian Dabija, Professor of Marketing, Babes-Bolyai University Cluj-Napoca *Table of Contents Chapter - 01: Introduction to business analytics; Chapter - 02: The role of modelling in the supply chain; Chapter - 03: The role of data in the supply chain; Chapter - 04: Big data and data visualization; Chapter - 05: Supply chain performance measurement systems; Chapter - 06: Business analytics models; Chapter - 07: Supply chain analytics; Chapter - 08: The future of supply chain analytics

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Book SynopsisSome have claimed that "War is too important to be left to the generals," but P. W. Singer asks "What about the business executives?" Breaking out of the guns-for-hire mold of traditional mercenaries, corporations now sell skills and services that...Trade ReviewProvides a sweeping survey of the work of MPRI, Airscan, Dyncorp, Brown and Root, and scores of other firms that can variously put troops in the field, build and run military bases, train guerrilla forces, conduct air surveillance, mount coups, stave off coups, and put back together the countries that wars have just destroyed. * The Atlantic Monthly *The creeping military-industrial complex about which President Dwight Eisenhower warned us five decades ago has reached critical mass. In fact, P. W. Singer, a security analyst at the Brookings Institution, suggests that Ike would be flabbergasted by the recent proliferation of privatized military firms and their influence on public policy both here and abroad. Calling them the corporate evolution of old-fashioned mercenaries, Singer's illuminating new book, says they provide the service side of war rather than weapons. * Christian Science Monitor *Large-scale wars may still be the sole provenance of sovereign governments, but many countries are now quietly outsourcing smaller-scale functions to privatized military firms (PMFs), which do not carry the same political weight as national troops. These firms might build camps, provide supplies, or furnish combat troops, technical assistance, or expert consultants for training programs. This is a new area for policymakers to debate and scholars to explore.... This portrait of the military services industry is well documented with many footnotes and a lengthy bibliography. * Library Journal *Provides a thoughtful, engaging critique of the U.S. government's growing dependence on private companies to wage war. Mercenaries in the employ of the Pentagon have made news with every new controversy in Iraq, from the ambush that sparked the siege of Fallujah to the prisoner abuses in Abu Ghraib prison and the raid on Ahmed Chalabi's offices. The involvement of those for-profit fighters has inspired plenty of political vitriol, much of it directed at Halliburton, Vice-President Dick Cheney's former employer. But there are some less-well-known players here, too: DynCorp, MPRI, and ICI Oregon, which do everything from database work to intelligence-gathering. * Business Week *The first notable book on the subject. * The Financial Times *Table of ContentsPART I. THE RISE1. An Era of Corporate Warriors?2. Privatized Military History3. The Privatized Military Industry Distinguished4. Why Security Has Been PrivatizedPART II. ORGANIZATION AND OPERATION5. The Global Industry of Military Services6. The Privatized Military Industry Classified7. The Military Provider Firm: Executive Outcomes8. The Military Consultant Firm: MPRI9. The Military Support Firm: Brown & RootPART III. IMPLICATIONS10. Contractual Dilemmas11. Market Dynamism and Global Disruptions12. Private Firms and the Civil-Military Balance13. Public Ends, Private Military Means?14. Morality and the Privatized Military Firm15. ConclusionsPOSTSCRIPTThe Lessons of IraqAppendix I. PMFs on the WebAppendix 2. PMF ContractNotesBibliographyIndex

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Book SynopsisLeading with Sense teaches leaders to better understand and most effectively harness the power of intuition. Introducing savoir-relier, a new, practical approach to leadership, it provides the tools to develop and apply a relational mindset that marries sense and strategy.Trade Review"[T]o help readers place Leading with Sense into context, Gauthier provides an impressive overview of relevant literature, both pop and academic. She covers a lot of ground . . . Leading with Sense is . . . worth your time, because it will stretch your thinking about what passes for corporate leadership today."—Tom Brown, Strategy+Business"The book trains readers to be poets and translators in the business context . . . The monograph, which contains a useful notes section, should be read from start to finish for the most impact. After reading the book, readers will understand their own relational intelligence and its impact on relationships with self, others, organizations, and society. In the end, the book provides a framework that enables business leaders to value difference, work across boundaries, and navigate complex systems . . . Summing Up: Recommended."—W. A. Garrett, CHOICE"When managing complex teams in chaotic environments, Valérie Gauthier advocates a leadership style she calls savoir-relier, defined as relational intelligence . . . Gauthier details how she employed savoir-relier techniques to lead a turnaround of a troubled MBA program at HEC Paris. The result is a warm, practical, and thoughtful book."—BizEd"Valérie Gauthier offers an original, engaging, important, and useful perspective on effective leadership for dynamic times. The book shows how top managers are driving organizational change based increasingly on relational intelligence. It adds to the growing literature that highlights the development of deep leadership traits—not just narrow skillsets."—David Schmittlein, Dean, MIT Sloan School of Management"A wonderful book, admirably lucid, a pleasure to read. Valérie Gauthier's story of how she has used enjoyable and stimulating exercises to enrich personal and professional life across many different organizations is fascinating. Now I understand why she has herself had such extraordinary success as a leader, international negotiator, sports champion and as an inspiring person."—Theodore Zeldin, CBE President, Oxford Muse Foundation"I found a new voice for leadership in this book. It paves the way to enriched personal relationships between business and consumers. Gauthier encourages entrepreneurs and leaders to value open and sincere dialogue, and to drive innovation that builds on sense. Savoir-relier will deliver the humanity that our digital world needs."—Jean-Paul Agon, Chairman and CEO, L'Oréal"This book offers a new perspective for your leadership journey. In it, I found an easy and practical method to engage in qualitative interpersonal relationships that transcend differences or tensions. Savoir-relier shows us how to slow down and pause at critical times in the midst of fast-pace change. This is the best way to drive transformation with energy and purpose for all."—Clara Gaymard, President and CEO, GE France and Vice President International, GE

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Book SynopsisTrade Review"Wastelanding is simply a brilliant book. It is at once a beautifully written, rigorously researched and hauntingly moving account of U.S. settler colonialism’s violent making of racialized bodies and degraded landscapes in the U.S. Southwest. Traci Brynne Voyles draws together a rich set of critical approaches and weaves them into what will be the new bar for environmental politics."—Jake Kosek, University of California, Berkeley"This groundbreaking book examines how race, gender, and nature coproduce one another through ‘wastelanding.’ Voyles’ masterful account explains how colonization, racialization, and resource extraction work together to produce sacrifice zones. She connects history, geography, Native American Studies, ethnic studies, and women and gender studies in a truly unique contribution to the literature of environmental studies and environmental justice."—Julie Sze, University of California, Davis"Wastelanding is meticulously researched, covers extremely complex events that continue to have dire consequences for Native peoples on the Colorado Plateau in a well-organized discourse, and draws on the work of dozens of other historians and professionals as well as a multitude of source documents."—Indian Country Today"There is a gap in geography in and around meaningfully engagements with Indigenous feminism. There is also a failure amongst radical scholars to place themselves within the landscapes they inhabit. This context of erasure makes Traci Brynne Voyles’ contribution all the more valuable and worthy of a thorough read."—Antipode"Thought-provoking and challenging."—Tribal College Journal of American Indian Higher Education"Wastelanding is an often thought-provoking examination of settler colonialism’s impact on the Navajo people and their lands and should appeal to students of Native American history, geography, mining, gender studies, and the environment."—Western Historical Quarterly"Sophisticated and insightful."—Journal of American History"A timely and innovative work that applies a multitude of theoretical perspectives with remarkable elasticity to illuminate a critical instance of environmental injustice that is far from isolated."—The American Historical ReviewTable of ContentsContentsPreface: In Search of TreasureIntroduction: Sacrificial Land1. Empty Except for Indians: Early Impressions of Navajo Rangeland2. Prospecting for Magic Ore in America’s New Frontier3. Cowboys and Indians in Navajo Country4. Hot Spots: Justice, Power, and Gender in the Radioactive Present5. Monsters and Mountains: Competing Geographies of Uranium6. The Big Hurt: Boom and Bust on Contested GroundConclusion. Zombie Mines: The Future of Uranium and Native SovereigntyAcknowledgmentsNotesIndex

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Book SynopsisThe 2022 edition of the Rules and Guidance for Pharmaceutical Distributors, the 'Green Guide', is the essential reference for all distributors, brokers of human medicines, importers and distributors of active substances in the UK.It provides you with the single authoritative source of European good distribution practices and UK guidance, information and UK legislation on these activities.The new 5th edition has been updated to incorporate changes made after the UK's exit from the European Union on the 31st January 2020.It also incorporates new guidance on pharmacovigilance for wholesalers, the naming of sites on a licence, self-inspection, and the responsible person for import.It brings together EU guidance on good distribution practice and the MHRA's expectations for compliance. There is also a new flowchart for the registration of handling active substances

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Book SynopsisTable of ContentsPreface ix Part One The Smart Calling Concept 1 Chapter 1 Cold Calling is Dumb, but Prospecting is Necessary: Smart Calling is the Answer 3 Part Two Pre-Call Planning 17 Chapter 2 Creating Your Possible Value Proposition 19 Chapter 3 Intelligence Gathering: Making Your Calls Smart 35 Chapter 4 Using Social Engineering to Gather Intelligence 53 Chapter 5 Setting Smart Call Objectives and Never Being Rejected Again 63 Chapter 6 More Smart Ideas for Prior to Your Call 73 Part Three Creating and Placing the Smart Call 89 Chapter 7 How to Be Smart with Voicemail 91 Chapter 8 Working with Assistants 105 Chapter 9 Opening Statements: What to Avoid to Minimize Resistance 117 Chapter 10 Creating Interest with Your Smart Call Opening Statement 131 Chapter 11 Handling Early Resistance on Your Smart Calls 145 Chapter 12 Using Smart Questions 155 Chapter 13 The More Important Side of the Question: Listening 171 Chapter 14 Recommending the Next Step 177 Chapter 15 Getting Commitment for the Next Action 187 Chapter 16 Wrapping Up Calls and Setting Up the Next Action 199 Part Four Putting It All Together 209 Chapter 17 How to Sound Smart: Effective Telephone Communication 211 Chapter 18 Getting and Staying Motivated 217 Chapter 19 More Smart Calling Success Tips 231 Chapter 20 Smart Calling Reviews, Case Studies, and Makeovers 239 Time for Action! 253 Resources for Smart Calling Success 255 Recommended Reading 257 About the Author 259 Index 261

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Book SynopsisA searing examination of a key driver of American inequality—the tax system.Trade Review"Written by Emmanuel Saez and Gabriel Zucman... it analyses how the super-rich dodge taxes, what this means and what to do about it... Theirs is a cogent, reasoned and practical argument against the “tax competition” that has sent so many corporate profits to Ireland or Bermuda and they give clear and compelling policy solutions to change the direction of society itself. It is a hope-inspiring book that should inform the manifesto of anyone keen to defend liberal democracy from the twin threats of inequality and multinational corporate power. Their recommendations would take back control, but for real, this time. The proposals put forward by Zucman and Saez deserve to be read in full, but are elegantly explained and well formulated." -- The Guardian"[T]he most important book on government policy that I’ve read in a long time." -- David Leonhardt - The New York Times"America is tired with inequality and oligarchy. Armed with eye-popping new data, Emmanuel Saez and Gabriel Zucman reveal how tax injustice is fueling the oligarchic drift. But above all, they propose bold solutions to help America reconnect with its tradition of tax justice, from the taxation of extreme wealth and giant corporations to the funding of health care for all. This is a brilliantly argued book that is an essential contribution to the global economic and political debate of the twenty-first century." -- Thomas Piketty, author of Capital in the Twenty-First Century"Saez and Zucman are leading figures in the detailed empirical analysis of inequality. In this important book, they document the perverse characteristics of the US tax system, which is now “a giant flat tax [that becomes] regressive at the top”." -- Financial Times

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Book SynopsisA former chair of the Federal Reserve explains the transformation of one our most powerful and consequential institutionsTrade Review"Bernanke is the most influential thinker and practitioner on central banking of our era. His book, 21st Century Monetary Policy, offers a lucid account of the evolution of central banking and the US central bank from the ‘great inflation’ of the late 1960s, 1970s and early 1980s to today and into the future." -- Martin Wolf - Financial Times"...[A] uniquely practical book as the public tries to better understand the powers of the Fed and Congress to juice or slow the economy amid a supply-chain crunch and sky-high demand." -- Andrew Ross Sorkin - The New York Times"This exercise of historical assessment from a central participant is one that more policymakers should probably try. It allows readers to make judgements along with Bernanke and think about what lesson today's policymakers—who are once again battling inflation—might take." -- David Leonhardt - The New York Times

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Book SynopsisNusantaria often referred to as ''Maritime Southeast Asia'' is the world''s largest archipelago and has, for centuries, been a vital cultural and trading hub. Nusantara, a Sanskrit, then Malay, word referring to an island realm, is here adapted to become Nusantaria - denoting a slightly wider world but one with a single linguistic, cultural and trading base. Nusantaria encompasses the lands and shores created by the melting of the ice following the last Ice Age. These have long been primarily the domain of the Austronesian-speaking peoples and their seafaring traditions. The surrounding waters have always been uniquely important as a corridor connecting East Asia to India, the Middle East, Europe and Africa. In this book, Philip Bowring provides a history of the world''s largest and most important archipelago and its adjacent coasts. He tells the story of the peoples and lands located at this crucial maritime and cultural crossroads, from its birth following the last Ice ATrade Review“Bowring, in a remarkable display of taut writing, whisks us through the archipelago's geological eruption and mythic floods to the rise and fall of multiple port states and emerging regional dynasties and into the modern era of disruption, decay and dismemberment in less than 300 pages. At the same time, he does a wonderful demolition job on Beijing's self-serving take on Asian history.” * South China Morning Post *“[Bowring] writes this rich and rambling history as in fact a narrative of change and renewal … It is not easy to convince policymakers that history might be the place to look for solutions, yet we have nowhere else to turn to imagine what might yet be possible.” * Literary Review *“Beautifully presented with numerous informative maps, excellent illustrations and a very useful glossary, it is both a fascinating read and a very valuable history of one of the world's most important regions.” * Baird Maritime *“Rich in detail, and laced with vivid anecdotes ... Bowring notes that Nusantaria is just as vulnerable to climate change as it was after the Ice Age ... will the book's excellent maps of Nusantaria have to be drawn again?” * The Correspondent *“This hardcover book is handsomely produced with a beautiful dust jacket showing fine Nusantarian galleys in the Moluccas, recorded during the Louis de Freycinet expedition of 1817–20. It's a volume that offers readers a deeper understanding of the vibrant maritime peoples and events that unfolded literally on Australia's tropical northern doorstep, to better appreciate the complex development of the human, political and economic region that we inhabit.” * Jeffrey Mellefont, New Mandela *“This is an important and timely book. Whatever its shortcomings as formal history—and Philip Bowring states clearly that he is no specialist and no academic—for the suitably forewarned general reader at whom it is aimed, who is looking to better understand a complex and pivotal region of the modern world, Empire of the Winds is a must-read.” * Journal of the Royal Asiatic Society, Hong Kong *“Bowring has taken on the mission of restoring to its rightful place in world history a region that shaped global trade, and with its unrivalled shipbuilding techniques and navigation skills drew disparate cultures – and their ideas and know-how – together across vast oceans, and whose contribution to humankind’s domi­nion over this planet’s resources has been largely forgotten.” * Post Magazine *Table of ContentsList of Maps and Illustrations Glossary Preface Introduction 1. Child of a Drowned Parent 2. Nusantaria's Defining Features and Early People 3. To Babylon and Back 4. Ghosts of Early Empires 5. Culture from India, Goods from China 6. Srivijaya: Vanished Great Mandala 7. Java Takes Centre Stage 8. Tamil Tigers of Trade 9. Champa: Master of the East Sea 10. Malagasy Genes and African Echoes 11. China Raises its Head 12. The Majapahit Good Life 13. Tremble and Obey: The Zheng He Voyages 14. Nails, Dowels and Improbable Ships 15. Malay Melaka's Lasting Legacy 16. The Northern Outliers 17. Islam's Great Leap East 18. Nusantaria: Holed near the Waterline 19. Barangays and Baybayin 20. Makassar, Bugis and Freedom of the Seas 21. Where Kings Reign but Priests Rule 22. The Sulu Factor: Trading, Raiding, Slaving 23. Nusantaria's Existential Crisis 24. Labour, Capital, Kongsi: The Power of the Chinese 25. High Noon of Occupation 26. Empty Lands No Longer 27. Freedom, Fears and the Future Notes Bibliography Index

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Book SynopsisManagerial Accounting: Tools for Business Decision Making provides students with a clear introduction to fundamental managerial accounting concepts needed for anyone pursuing a career in accounting or business. By connecting the classroom to the business world through a variety of engaging resources, homework exercises, and real company examples, the book helps students understand the application of accounting principles and techniques in practice. Designed for a one-semester, undergraduate Managerial Accounting course, this international edition helps students get the most out of their accounting course by making practice simple. This edition provides numerous discussions on how managers are increasingly relying on data analytics to solve realistic business problems. Using metric units and currencies and companies from around the globe, this edition is ideal for courses across the world.Table of ContentsCost Concepts for Decision-Makers 1 Managerial Accounting 1-1 2 Job Order Costing 2-1 3 Process Costing 3-1 4 Activity-Based Costing 4-1 Decision-Making Concepts 5 Cost-Volume-Profit 5-1 6 Cost-Volume-Profit Analysis: Additional Issues 6-1 7 Incremental Analysis 7-1 8 Pricing 8-1 Planning and Control Concepts 9 Budgetary Planning 9-1 10 Budgetary Control and Responsibility Accounting 10-1 11 Standard Costs and Balanced Scorecard 11-1 12 Planning for Capital Investments 12-1 Performance Evaluation Concepts 13 Statement of Cash Flows 13-1 14 Financial Analysis: The Big Picture 14-1 APPENDIX A Time Value of Money A-1 COMPANY INDEX I-1 SUBJECT INDEX I-3 RAPID REVIEW: CHAPTER CONTENT

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Book SynopsisEdward Sweeney is Professor of Logistics, based in the Centre for Logistics & Sustainability at Heriot-Watt University , UK. He has held full-time academic posts at Technological University Dublin, the University of Warwick and the University of Technology, Malaysia (UTM), as well as visiting positions at several institutions in Asia and North America. Edward's research has been widely published and he sits on the editorial boards of several leading international supply chain journals. He has worked in close collaboration with many of the world's leading companies across many sectors including electronics, food and drink, life sciences and logistics.Donald Waters is a retired Professor of logistics and operations management. He worked at various universities including the University of Calgary, Canada.Trade Review"Supply chains are fundamental to the global economy. There is a now a need to rethink the concept of resilience and to tackle the challenges of achieving net zero emissions and continually evolving consumer demands. This latest version of Global Logistics addresses those issues and provides those in logistics and supply chain operations with valuable and current thinking from which we will all benefit." * Kevin Richardson, Chief Executive, Chartered Institute of Logistics and Transport (CILT), UK *"The 8th edition of Global Logistics is a testament to its important place in the collection of logistics and supply chain readers seeking a practical approach to a practical industry. The new edition complements underlying basics of logistics and supply chain management with the latest issues challenging our industry from a hands-on perspective. It's not a book for the bookshelf, it's a book for the briefcase." * Dr Elizabeth Jackson, Curtin University, Australia and Regional Editor (Australasia) of International Journal of Logistics: Research & Applications *"This 8th edition of Global Logistics, is a well-timed publication. Students of SCM will find the well-reasoned arguments in each of the chapters beneficial in gaining greater understanding and discernment of the subject matter of their courses of study. 'Global Logistics, New directions in supply chain management' is a comprehensive work of merit and will form part the recommended reading list for students of the Institute for Supply Chain Excellence." * Gerard Glynn, Founder and Director, Institute for Supply Chain Excellence, Ireland *"Global Logistics brings together insights from over 30 leading supply chain professionals from across the globe. The result represents a major contribution to our collective knowledge on the subject of global supply chain management and logistics. I commend Ed Sweeney and his team for making this happen." * Mark Millar, Author of Global Supply Chain Ecosystems and International Supply Chain Thought Leader, Hong Kong *"Global Logistics is probably the best book that deals with critical global logistics and supply chain issues. All chapters are from leading scholars in the field and act as a guide for readers to comprehend the complex global environment that affects logistics and supply chain management. It is a 'must read' for all of those who are interested in understanding the global challenges in the logistics and supply chain field." * Professor Ruth Banomyong Dean, Thammasat Business School, Thammasat University, Bangkok, Thailand *"Global Logistics is a well-researched collection of supply chain topics written by experts with a wealth of knowledge. Their blend of backgrounds provides new directions to 21st century supply chains that need to be highly innovative. Edward Sweeney's words in relation to "the critical role of supply chains not just to economic but also to wider social wellbeing" provides a perfect reference point for every responsible supply chain practitioner of tomorrow." * Anshuman Neil Basu, Secretary General, Association of Supply Chain Professionals (ASCP), India *"Supply chain management is undergoing a rapid change. The urgency of making the logistic industry sustainable and the development of digital solutions and services are challenging the existing business models and customer relations. I think that this is one of the most important books right now for all who are involved in and want to learn more about this exciting transformation of the area of supply chain management." * Magnus Blinge, Research Manager, SCANIA AB & Adj. Professor, Linköping University, Sweden *Table of Contents Chapter - 01: Re-thinking supply chain strategy; Chapter - 02: Linking supply chain management to financial performance; Chapter - 03: Supply chain risk management: finance – the forgotten perspective?; Chapter - 04: Supply chain vulnerability and resilience; Chapter - 05: Fulfilling customer needs in the 2020s with marketing and logistics; Chapter - 06: New procurement directions in supply chain management; Chapter - 07: Maximizing capacity utilization in freight transport; Chapter - 08: Retail logistics; Chapter - 09: Trends and strategies in global logistics and supply chain management; Chapter - 10: Global sourcing and supply 190; Chapter - 11: Supply chain relationships: the foundation of success; Chapter - 12: Delivering sustainability through supply chain management; Chapter - 13: Greening of logistics: cutting pollution and greenhouse gas emissions; Chapter - 14: People powering contemporary supply chains; Chapter - 15: Leadership in logistics; Chapter - 16: Ethics in supply chains: an illustrated survey; Chapter - 17: Humanitarian logistics and supply chain management; Chapter - 18: Digitalization in global supply chain operations; Chapter - 19: Digitalization and Industry 4.0 in logistics; Chapter - 20: Performance measurement and management in the supply chain; Chapter - 21: Aligning technology, manufacturing and supply chain: why it matters and how to do it; Chapter - 22: The ‘deglobalization’ of logistics and supply chains: operating in an increasingly nationalistic and risky world;

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Book SynopsisProfessor Sir Cary Cooper is the President of the Chartered Institute of Personnel and Development (CIPD) and 50th Anniversary Professor of Organizational Psychology and Health at the ALLIANCE Manchester Business School, University of Manchester, UK. Based in Macclesfield, UK, he is also the Chair of the National Forum for Health and Wellbeing at Work.Ian Hesketh is the Health and Wellbeing Lead for the UK College of Policing and Support for the National Forum for Health and Wellbeing at Work, University of Manchester. Based in Blackpool, UK he is an Honorary Researcher at Lancaster University Management School and a Visiting Fellow at the Open UniversityTrade Review"The case to learn the lessons from the pandemic is simple: happier, healthier, staff lead to a more productive workforce. This book provides exceptional insight and practical guidance for all managers who want to create better conditions for their employees in the changing world of work." * Andy Burnham, Mayor of Greater Manchester *"Containing excellent practical advice from a diverse range of companies, this is a must-read book for anyone who wants to emerge out of this crisis with new ideas that enable their business to be stronger and their employees to enjoy more good days at work. A seminal book that will shape the future of work." * Philip Chin, President Europe, Publicis Health *"Context and examples from the Covid-19 pandemic provide valuable insights for any organization managing the current crisis or preparing for the future." * Richard Heron, Chief Medical Officer and Vice-President Health and Wellbeing, BP *Table of Contents Chapter - 00: Introduction; Chapter - 01: Before the outbreak; Chapter - 02: Lockdown hits the UK; Chapter - 03: Policing the Covid-19 pandemic; Chapter - 04: Fujitsu - Information technology and the Covid-19 pandemic; Chapter - 05: Consultancy - The elusive origin of strength in a crisis; Chapter - 06: Universities - Blurring edges – leading teams and institutions in Covid-19; Chapter - 07: NHS Employers - The National Health Service and the Covid-19 pandemic; Chapter - 08: Microsoft - Managing wellbeing in a crisis – a Microsoft view; Chapter - 09: Construction - Maintaining the health and wellbeing of Mace colleagues throughout Covid-19; Chapter - 10: The CIPD’S pandemic response – supporting our organization and the people practitioners and communities we serve; Chapter - 11: Reflections on the coronavirus pandemic at Rolls-Royce – one year in; Chapter - 12: John Lewis Partnership - Managing wellbeing in a crisis; Chapter - 13: Real estate and the Covid-19 pandemic; Chapter - 14: Legal sector and the Covid-19 pandemic; Chapter - 15: Professional services: Mind the manager wellbeing gap; Chapter - 16: Health - Impact of Covid on the older worker – an early view; Chapter - 17: Concluding remarks;

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Book SynopsisMichael Armstrong is the UK's bestselling author of HRM books. With over a million copies sold, his books have been translated into 21 languages. Based in London, he is managing partner of e-reward and was previously a chief examiner of the Chartered Institute of Personnel and Development (CIPD). He is the author of a number of other books on HR published by Kogan Page including Armstrong's Handbook of Performance Management and Armstrong's Handbook of Strategic Human Resource Management. Trade Review"This book is both thought-provoking and academically astute; it explores various emerging areas within learning and development concisely and clearly. Armstrong is able to bring theory to life, helping readers to develop their own understanding of critical HR practice." * Rebecca Huws, Human Resources Lecture/ CIPD Programme Lead, Cardiff and Vale College *"Armstrong's Handbook of Learning and Development offers an excellent overview of topics related to learning, knowledge and skills formation in the context of organizational behaviour. A valuable resource for management students and practitioners." * Giorgos Gouzoulis, Assistant Professor in HRM & Future of Work, University of Bristol, School of Management *"This new book on Learning and Development is ideal for my module on this topic. I am delighted to see that Armstrong's book includes a whole chapter on Individual learning, including self-directed and lifelong learning. I particularly liked the link of chapters to each other, and their relevance to current organizational learning and practices. This is a great book, useful, relevant, topical and well written. I will certainly add it to my reading list." * Dr Angela Mansi, Senior Lecturer MAHRM Westminster Business School, University of Westminster *Table of Contents Chapter - 00: Introduction; Section - ONE: Fundamentals of learning and development; Chapter - 01: The basis of learning and development; Chapter - 02: The context of learning and development; Chapter - 03: Learning culture; Chapter - 04: Organizational learning and the learning organization; Chapter - 05: Individual learning; Chapter - 06: Learning and development strategy; Chapter - 07: The contribution of learning and development to organizational performance; Chapter - 08: Learning analytics; Section - TWO: The responsibility for learning and development; Chapter - 09: The role of the learning and development function; Chapter - 10: The role of the line manager; Section - THREE: The process of learning; Chapter - 11: The nature of learning; Chapter - 12: Approaches to learning and development; Chapter - 13: Learning and development techniques; Section - FOUR: Areas of learning; Chapter - 14: Workplace learning; Chapter - 15: Social learning; Chapter - 16: Digital learning; Chapter - 17: Training; Section - FIVE: Planning and delivering learning events; Chapter - 18: Identifying learning needs; Chapter - 19: Planning learning events; Chapter - 20: Managing learning events; Chapter - 21: Transferring learning; Chapter - 22: Evaluating learning events; Section - SIX: Aspects of learning and development; Chapter - 23: Leadership and management development; Chapter - 24: Sales training; Chapter - 25: Apprenticeships; Section - SEVEN: Conclusion; Chapter - 26: Learning and development trends and issues

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Book SynopsisJonathan O'Brien is the CEO of Positive Purchasing Ltd, the international procurement and negotiation consultancy and training provider, and is based in Plymouth, UK. With over 30 years of experience working in purchasing, he has worked all over the world to help global organizations increase their purchasing capability through online and classroom training, education and working directly with practitioners and executive teams to drive the adoption of supplier relationship management and other strategic purchasing methodologies. He is also the author of Category Management in Purchasing, now in its fourth edition, The Buyer's Toolkit, and the award-winning title Negotiation for Procurement and Supply Chain Professionals, now in its 3rd edition, all published by Kogan PageTrade Review"O'Brien's excellent book is extensive, well-structured and intelligent, and really is the first book anyone interested in supplier management should consult. It is full of useful ideas and clear thinking about SRM, and has been updated in this third edition with relevant information and ideas around sustainable procurement. The advice, tools and thinking here will help any reader and their organization manage suppliers better in order to deliver more value and performance" * Peter Smith, Author, 'Bad Buying' and 'Procurement with Purpose' *"A refreshing new perspective on this important topic that clearly sets out all the components of SRM together with a rich toolkit and practical steps to make it happen. Crucially, this book places collaboration at its core. It recognizes the fact that successful SRM is an organization-wide concern and provides a range of approaches to make this a reality. This book makes sense of supplier segmentation and how to use a variety of supplier management approaches, including how to collaborate and work together with strategic suppliers to create new shared benefit. A definitive guide to SRM and how to really make it happen." * Mark Perera, CEO and Founder, Vizibl and Founder, Procurement Leaders *"A truly definitive guide to SRM and a practical handbook for those doing it! This book demonstrates the value of working with key suppliers and why there is no such thing as a one-size-fits-all approach. The analogy of SRM as an orchestra with many sections runs through the entire book and helps make sense of a complex and often misunderstood topic and provides a framework for organizations to implement it. This book provides a comprehensive exposition of each aspect of SRM (or orchestra section), including enabling supplier driven innovation at scale - the next frontier for the progressive procurement organization. Everything you need to know about SRM in one book." * Philip Ideson, Managing Director, Art of Procurement *Table of Contents Chapter - 00: Introduction; Chapter - 01: What we need from our supply base is...; Chapter - 02: Five good reasons to get close to our suppliers; Chapter - 03: Introducing the Orchestra of SRM; Chapter - 04: Segmenting the supply base; Chapter - 05: Supplier performance measurement; Chapter - 06: Building a supplier performance measurement system; Chapter - 07: Acting upon measurement; Chapter - 08: Supplier improvement and development; Chapter - 09: Supplier management; Chapter - 10: Contract management; Chapter - 11: Relationship management; Chapter - 12: Supply chain management; Chapter - 13: Strategic collaborative relationships; Chapter - 14: Innovation from suppliers; Chapter - 15: The Orchestra of SRM is ready to play; Chapter - 16: Glossary

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Book SynopsisMelanie Franklin is a globally recognized thought leader in change management who has effected business change programmes across public and private sector organizations. Based in London, UK, she is the Director of Agile Change Management Ltd and Founder of the Continuous Change Community. An impressive array of clients in Europe, the US and the Middle East benefit from her unique insights into change. She designs and runs in-house programs to develop skills in change and transformation and advises boards on strategies for change. She is Chief Examiner for the Agile Change Agent qualification from APMG International and works for several professional bodies to help grow the consulting and change management professions. She is the author of several publications and a regular keynote speaker at various conferences worldwide.Trade Review"This book is full of practical tools, which are real life and easy to understand. I found inspiration in the well-structured guide through the life of change, from start to finish. My inspiration has led to igniting that fire of agile change within the teams around me! This book is everything that the title says it is, it is easy to follow, has helped me apply the best aspects of the agile approach to my daily work. Thank you, Melanie, for your ever enthusiastic and dedicated mission to agile change." * Theresa Walker, Head of Customer Excellence *"This book is full of practical tools and it guides the reader through the life of a change from start to finish. I keep it to hand and dip into it regularly - it always delivers something valuable." * Kate Nowicki, Director of Strategic Planning, Performance and Change *"This book provides a clear, structured approach to managing change throughout the full lifecycle. It is agile made easy and provides very practical tools and techniques which support managing both small- and large-scale change. It is a fantastic reference point for anyone involved in Change Management and really helps to get results." * Jane Blackman, Head of Business Transformation *"This book is full of practical tools and is easy to understand -- a well-structured guide through the life of a change from start to finish." * Theresa Moulton, Editor-in-Chief, Change Management Review *"This book provides a well-structured framework, full of practical tools and techniques that has helped me apply the best aspects of the agile approach to my work." * Anthony Brown, Business Change Lead *"I'd recommend this book for any manager looking to build their Agile skills. Packed full of useful tools, this book will help you plan and deliver changes with confidence." * Graham Goodwin, Change Manager and Agile Coach *"This book is an easy to understand, well-structured guide through the life of a change from start to finish. It's full of practical tools and tips that makes it easy to apply the best aspects of agile change to my work." * Liz Losty, Agile & Change Manager *"This book is an easy to understand, well-structured guide through the life of a change from start to finish. It comes high on my list of recommendations to anyone managing a change project!" * Caroline Fitzpatrick, Senior People Development & Learning Manager *"This book is always on my desk as a reference guide that I reach for frequently. Not only is it full of practical tools and easy to understand, but it has enabled me to apply the best aspects of the agile approach to my work." * Kerry McCulloch, Change Lead, Change Management, John Lewis Partnership *"Melanie understands the need for fast benefit realization and is pragmatic about how to deal with the continuous and evolving nature of change. This book is a must-read for any change practitioner today." * Soraya Robertson, Head of Benefits Management and Business Change, Investment, Portfolio & Strategy *Table of Contents Chapter - 01: Concept; Chapter - 02: Roadmap; Chapter - 03: Business need; Chapter - 04: Relationship building; Chapter - 05: Environment; Chapter - 06: Coaching for Change

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Book SynopsisSimon Severino is the CEO of Strategy Sprints, a leading Growth Advisory consultancy that specializes in agile. He is trusted by Google, Consilience Ventures and many others and works with them on running their companies more effectively which results in sales that soar. The host of the Strategy Sprints podcast, which has featured over 350 expert leaders including Rita McGrath, Nir Eyal, David Allen and Alex Osterwalder, he is also an experienced speaker and delivers keynotes on business strategy and growth. He is based in Vienna, Austria.Trade Review"Strategy Sprints offers methods for not only growing your business, but also enjoying your life more by helping you focus on what matters most." * Nir Eyal, author of Hooked and Indistractable *"Ready to IGNITE your sales? Then the Strategy Sprints method is for you! Following Simon Severino's blueprint will ensure your company becomes ON FIRE." * John Lee Dumas, host of Entrepreneurs On Fire and author of The Common Path to Uncommon Success *"What Simon Severino offers is rare in this world. His curiosity and affection for humanity shine through this book and the Strategy Sprints method he shares in it." * Peter Block, author of Flawless Consulting and The Abundant Community *"Your sales will soar with the Strategy Sprints method. This book has all the marketing, sales and operations blueprints needed to run an agile company." * David Henzel, CEO, UpCoach *"Business is strategy and the Strategy Sprints method gives businesses a systematic way to identify and implement strategies to reach your most important goals. Practical and doable, it is a must-read." * Paul J Zak, Founder, Immersion Neuroscience *"This book is packed with wisdom, insights and practical tools to help take your business to the next level. It will equip you with the game plan to make the impact you want to have with your business." * Simon Alexander Ong, award-winning life coach and author of Energize *"The Strategy Sprints method is what CEOs need today to rise to the moment. Clear, concise and compelling." * John Livesay, global speaker on sales and storytelling *"If you're an entrepreneur or business leader, you need to read Strategy Sprints. It's more than a book - it's a complete roadmap for business acceleration. So study it... and soar!" * Dannny Iny, CEO, Mirasee and author of Teach Your Gift and Effortless *"Being a CEO can be overwhelming. Simon Severino's approach in this book breaks it down so you can feel confident as a leader and create a successful business! No matter what level you're at in your business, Severino points out exactly what chapters to focus on for the biggest impact and immediate results. I've already applied some of the strategies I've learned and am excited to keep strengthening my business using his wisdom!" * Melinda Cohan, CEO, The Coaches Console and author of The Confident Coach *"I love the value and heart-centered quality that Simon Severino brings to his work and to this book. A must-read for anyone how wants to scale fast." * Christine Schlonski, Founder, Heart Sells! Academy *"Strategy Sprints is the book entrepreneurs have been waiting for. It provides practical strategies to master marketing, sales and operations in an agile way." * Sabri Eryigit, Managing Partner, Next Action Partners *"Strategy Sprints makes it easy to see where your business can change to grow fast, and easy to see how to make the needed changes. It's all about becoming the CEO, and Simon Severino points the way." * John Jonas, CEO, onilnejobs.ph *"This is an inspiring must-read for everybody involved in a SaaS or internet-based service business. Simon Severino offers a tour d'horizon through 12 of the most crucial success drivers for these types of endeavours. His key message across all the 12 topics is as wise as it is clear: focus." * Markus Orengo, Owner, Social Systems Engineering *"There are a gazillion business books out there. In a world with too much noise, few of them give you only the essentials. Fewer still inspire you to act on those essentials. Read Simon Severino's Strategy Sprints." * Dan Kings, Co-founder, Fireside Strategic *"The book provides concrete and actionable guidance for people and organizations that want to grow fast." * Lukas Zenk, Professor for innovation and network research, Donau-Universität Krems, Austria *"If you want to grow a business fast, then reading Strategy Sprints will support you to get there. When Simon Severino shows a business owner what to focus on, and what not to focus on, they can double their revenue in 90 days." * Rennie Gabriel, author of Wealth On Any Income *"Simon Severino's book is a literal manifestation of its title, that is, a strategy SPRINT that will get you from here to there in record time... and enjoy doing so! With help from easy-to-follow lists, fun graphics, useful tools and ongoing advice, this book is a kind of entrepreneurial growth manual. By all means, immerse yourself in this book! It will move you ahead with all due deliberate speed... and momentum!" * Ken Lizotte CMC, author of The Expert's Edge *"Strategy Sprints nails all the elements a marketer must master to succeed in today's hugely crowded marketplace in order to profit and thrive." * Jackie Lapin, Founder, Speakertunity®, the Speaker and Leader Resource Company *"Strategy Sprints brings simplicity and efficiency for immediate impact and results on your business development. A practical backbone to get things done with agility and consistency. Warmly recommended." * Cyril Legrand, CEO, Oxford Leadership *"Strategy Sprints is brilliant for the builders and creators - people everywhere striving to build their dream and create meaningful impact through their business. It's the map to streamline your business, speed your growth and avoid some of the painful missteps that are so common in the business building journey. An absolute must-read!" * Heather Pearce Campbell, Attorney and Legal Coach, The Legal Website Warrior® *"If you've been looking for the missing owner's manual for a successful online business, Strategy Sprints is it. Nothing is assumed and nothing is left out. Simon gives you literally everything you need to launch, grow, and scale a business. This book is so good, I wish I had written it. A generous goldmine of smart, actionable advice!" * David Newman, CSP, author of Do It! Marketing and Do It! Speaking *"Simon Severino presents his lessons and learnings in an authentic and entertaining way. By experiencing and sharing what most Entrepreneurs will go through, through his own lens, he manages to weave an entertaining, highly educational and comprehensive learning experience. A must-read for any aspiring or growing entrepreneur!" * James Lam, Founder, Look Ahead Marketing *Table of Contents Section - 00: Introduction; Section - 01: Eliminate the competition; Section - 02: Nail your message and your brand; Section - 03: Your growth plan; Section - 04: Real-time decision making with the Strategy Sprints method; Section - 05: Daily flow; Section - 06: Find traction instead of distraction in your ideal week; Section - 07: Value ladder; Section - 08: Predictable sales and reaching people more; Section - 09: Feedback is the breakfast of champions; Section - 10: The seven elements of marketing; Section - 11: Your assets; Section - 12: Hiring system overview; Section - 13: Hiring simplified; Section - 14: Appendix 1 - A note to you, the reader; Section - 15: Appendix 2 - YOUR GAME PLAN;

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Book SynopsisDr Rachel Lawes is recognized as one of the original founders of commercial semiotics. Based in London, UK, she is a Fellow of the Market Research Society, and for 15 years has convened its Advanced Qualitative Methods Masterclass. She supplies brand and marketing strategy to businesses such as Unilever, P&G, Kraft, Nike and Diageo, as well as clients in specialized sectors such as pharmaceuticals and finance. A regular international conference speaker, she is the author of Using Semiotics in Marketing, also published by Kogan Page.Trade Review"An essential guide for retailers and marketers looking to leverage the competitive advantage that comes from gaining a deeper understanding of customers and how they see your brand. Rachel Lawes provides some great insights, backed up by examples from her work with brands from across the globe and provides a toolkit that allows you to apply the principles to your role right away." * Gareth Lloyd, Head of Marketing, Pricing, Morrison Supermarkets *"What a fantastic read, full of thought-provoking insights for retailers, providing a great balance between theory and real-life application of semiotics in the commercial world. It was hard to put it down!" * Kamila Cedro, Insight Manager, Boots *"Rachel Lawes's book is as fascinating as ever in terms of her bottom-up semiotic analysis. What makes it vital though is the top-down cultural analysis. She details a cultural milieu riven with anxiety, loneliness and depersonalization but, critically, provides the thinking, tools and ideas for companies and brands to start to take remedial and ameliorative action. A vital read for the times we now live and work in." * Richard Warren, Director, Marketing Communications, Lloyds Banking Group *"Rachel Lawes takes us on a journey of semiotics, encouraging us to ask and address the killer consumer questions through this engaging read. She propels our understanding of the consumer, enabling an improved retail experience with a revenue-driving focus at the root." * Hugo Proffitt, Head of Ecommerce, Singapore, adidas *"Whether you are a retailer, a retail marketer or a brand marketer who relies on consumers for brand engagement, affinity, advocacy and sales, Rachel Lawes has written the playbook to inform your future success. Lawes is not only a leading global authority on semiotics, but a futurist who shares her vision for the future of retail and shopper marketing. Using Semiotics in Retail is required reading for every executive who conducts business at the intersection of retail, shopping, consumers and marketing." * Mark Beal, Assistant Professor of Professional Practice in Public Relations, Rutgers University, Author, Engaging Gen Z *"Finally, a book about semiotics in retailing by a semiotics veteran who lists Unilever, Procter and Gamble, Diageo, Boots, Morrisons and Mondelez among her present and former clients. Rachel Lawes knows the industry well! If you're a retailer, you need to read this book. If you're studying marketing, branding, retail UX and/or consumer behaviour, you need to read this book. In fact, if you're in any way, shape or form part of a digital ecosystem, you must read this book." * Zubin Sethna, Professor of Entrepreneurial Marketing and Consumer Behaviour, Regent’s University London, Co-Author, Consumer Behaviour *"Semiotics can often feel daunting and un-accessible; this book will unlock understanding in how you can practically harness this methodology. I especially loved the case-studies which really help to bring the theory to life - a must read for anyone interested in how consumers assign meaning to colours, signs and symbols - then importantly how you can harness this insight to create meaningful experiences." * Hayley Ward, Director of User Research & Insight, Deliveroo *"Using Semiotics in Retail is a potent cocktail of knowledge on retail and shopper behaviour. Offering a much-needed reality check, the book helps readers see the bigger picture and understand the power that semiotics can wield. Deep diving into digital ecosystems, behavioural futures markets, and decentralized economies, it is not only sensitive to emerging digital culture, diversity and inclusivity, it is an excellent follow up to Rachel Lawes' first book, Using Semiotics in Marketing." * Muchaneta Kapfunde, Founder of FashNerd.com *"Rachel Lawes is one of the most provocative and unique thinkers in the field of marketing I've ever encountered. Her approach to semiotics is weapons-grade insight for modern marketers. Her writing is not only clear and immediately helpful, it's also entertaining - something one rarely encounters in marketing literature." * Bhavin Pabari, Strategy Director, Mother *"An insightful, surprising and highly enjoyable read. Rachel Lawes explains the theory and practice of semiotics with an energy that makes the pages turn themselves. But beyond that, it's also a brilliantly useful tool, because she never takes her eye off the end goal - how can all of this be used to create a competitive advantage?" * Ruth Chadwick, Head of Strategy, Lucky Generals *"Wow! I loved the first book and this one is even better. I couldn't put it down. Entertaining, gripping and humorous - this book is all those things and still manages to be a serious, solid dive into the way shoppers shop, coupled to straight-forward, practical advice that every marketeer can use. Rachel Lawes combines the literary style of a novelist with no-nonsense advice on actions every marketeer can do to improve sales, brought to life with real world examples. Learning about Semiotics has never been more engaging for non-academics, nor more practically valuable for everyone." * Andrew Cowen, Founder, Bluespark Commercial Strategy *"This book will get you thinking differently about things you see every day. As someone who works in the creative side of advertising, this is the greatest gift I could ask for. Lawes' whirlwind tour through human behavior, psychology and the shop aisle deepens your understanding of what it means to shop both in person and online. A must read for everyone in marketing who wants to stay forever curious." * Audrey Madden, Creative Strategist Huel *"Rachel Lawes' personal writing style is engaging, evocative, and enjoyable. She guides you through what was and what is now retail and marketing and the total experience of shopping, as well as the rise of consumer activists. More importantly, the book highlights the power of semiotics to influence individuals and society beyond consumerism towards responsible living. This resonates with current viewpoints in design practice and education, which is why I will be using this book to underpin learning and teaching in my Undergraduate and Postgraduate modules." * Dr George Torrens, Senior Lecturer in Industrial Design and Assistive Products, Loughborough University *"With 95% of purchase decisions being habitual, it is important to understand the rules your customer's brain uses to make a choice (so you can help them choose you). The subconscious buying brain is constantly looking for signs, symbols and other associations to help it make those decisions and Using Semiotics in Retail does a fantastic job of showcasing how to apply this skill. Everyone working for a retail brand needs to read this book so they can make it easier for customers to do business with them." * Melina Palmer, Founder & CEO, The Brainy Business,® LLC *"Part semiotics bible, part personal diary, this is a fascinating account of all those delicate touches in malls and markets that subtly win us over. Using Semiotics in Retail will compel you to analyse every shelf, aisle and shop window in an attempt to uncover the layers of social intelligence that went into their design. This book has - quite literally - opened my eyes, and will probably make me money, thanks to all the new knowledge I have. No one knows the subject better, and for the insider intel alone, it's an absolute must for every communications student and marketer." * Amy Charlotte Kean, Founder and CEO, Six Things Impossible *"I've had the pleasure of working directly with Rachel Lawes, collaborating on research projects conducted all around the world. Having the opportunity to not just tell a story about data, but instead tell a story about people, is what continues to drive me towards semiotics and collaborate with THE expert herself." * Dana DiGregorio Global Managing Director, MESH Experience *Table of Contents Section - PART ONE: Case studies - semiotics in real-world retail; Chapter - 01: Semiotics will change your career in retail or retail marketing; Chapter - 02: How Unilever uses semiotics; Section - PART TWO: The present day; Chapter - 03: Desire; Chapter - 04: ‘Premium, natural, sensational!’ How to create meaning; Chapter - 05: Shopper needs and behaviour; Chapter - 06: Shopping and identity; Section - PART THREE: The future; Chapter - 07: The future of business; Chapter - 08: The future of consumers; Chapter - 09: The future of retail; Chapter - 10: The future of everything; Section - PART FOUR: You can do semiotics - tools for retailers; Chapter - 11: Fast answers to everyday questions; Chapter - 12: Tools for thinking - how to generate ideas using semiotics; Chapter - 13: Acknowledgements;

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Book SynopsisIan Brace, based in Oxford, UK, is a fellow of the MRS and runs training courses on questionnaire design. He was previously director of research methods at TNS UK and a visiting professor in market research at Bristol Business School. Kate Bolton, based in Surrey, UK, is a certified member of the MRS and has been its key industry trainer for questionnaire design for over 20 years as well as being an examiner for the MRS Advanced Certificate. She previously led the Foundations Research Skills Programmes at Kantar.Trade Review"The difference between useful and useless data can often be traced back to the questionnaire. This book is a great resource, guiding you through the myriad of decisions that face the question writer." * Debrah Harding, Managing Director, The Market Research Society *"Whether you are new to questionnaire writing, or looking to fine-tune or update your skills, Ian and Kate's book is an invaluable, practical, easy to dip-into resource." * Nicole Duckworth, Head of Europe and Global Commercial Excellence, PRS IN VIVO *"While technology has moved on, the questionnaire remains the core data source that the insight industry is built on. With more and more people writing questionnaires, it is imperative that books like Questionnaire Design exist to make sure that standards persist." * Sam Curtis, CEO, Big Sofa Technologies *"A fab book, easily accessible and a treasure trove to dip into. There's an art to writing good questionnaires, and this book shows you how." * Darren Bhattachary, CEO, Basis Social *"Designing effective questionnaires is an essential skill for all researchers. Kate and Ian's guide is practical and easy to read; but most importantly, it will ensure you get trustworthy data and powerful insights." * Vishal Badiani, Regional Creative Strategy Manager, Snapchat *"Comprehensive, easy to read and exceptionally practical, I'd recommend this book to anyone wanting to learn more about how to design great questionnaires." * Helen Chesney, Head of Solution, Learning at Kantar *"Ian and Kate have produced the 'must-read' book for anyone working the research and insight industry. Read this and learn from the best." * Simon Wood, Head of Research, BMG Research *"Questionnaire writing is one of the most essential parts of the craft, a definite artform that takes time and skill to perfect. This is an absolutely essential read for any budding or established researcher looking to hone their questionnaire design skills and avoid the many pitfalls that exist." * Tom Coombes, Research Director, Boxclever *Table of Contents Chapter - 00: Introduction; Chapter - 01: Defining achievable questionnaire objectives; Chapter - 02: Influence of data collection approach on question design; Chapter - 03: Planning a questionnaire; Chapter - 04: An overview of question types; Chapter - 05: Identifying types of data created by questions; Chapter - 06: Creating appropriate rating scales; Chapter - 07: Asking about behaviour; Chapter - 08: Measuring satisfaction, image and attitudes; Chapter - 09: Writing effective questions; Chapter - 10: Creating a questionnaire for an online survey; Chapter - 11: Engaging respondents in online surveys; Chapter - 12: Choosing online survey software; Chapter - 13: Considerations for interviewer-administered and paper self-completion surveys; Chapter - 14: Test piloting your questionnaire; Chapter - 15: Ethical issues in questionnaire design; Chapter - 16: Understanding social desirability bias; Chapter - 17: Designing questionnaires for multi-country surveys

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Book SynopsisJulie Atherton is the founder of the social media transformation advisory and marketing consultancy Small Wonder which specializes in advising organizations on embedding social media in their strategic development and growth. Her social media strategy books are built on 30 years' experience gained advising and training global brands, small independents and innovative start-ups including Deloitte Digital, Mott MacDonald, Nissan, Axa Group, St John Ambulance, Parcelforce Worldwide, Emerge Digital, Arnolfini, SmartViz and Ulster Bank. She is the author of Social Media Strategy, also published by Kogan Page.Trade Review"'Social selling' is nothing new. People have been doing it for years over breakfast, lunch, dinner and invites to events. But the numbers are generally small, and it takes time. Social selling today is on a different scale and to manage a strategy at this scale needs some guardrails. Julie has written a much needed 'how to' guide which brings everything up to date for us." * Tony Spong, Lead Consultant, AAR Group and Chair of DMA Creative Committee *"Building trusting relationships - as Julie rightly points out in the opening pages - is central to any successful business and B2B Social Selling Strategy offers the complete "go to" guide to making this a reality. It covers all the bases from why social selling works, what an effective plan looks like, and how to deliver results and embed best practice." * Susan Walkley, Managing Director, Public Relations & Creative Comms, Havas Health & You *"B2B marketing and sales has long been recognised as relationship-led. Relationships are increasingly online, social media continues to grow and traditional media and sales landscapes are upended, so new strategies are needed - and this book offers just that. Practical, accessible and evidence-based solutions for today's and tomorrow's B2B issues, relevant to novice and professional alike, helping businesses and individuals navigate and succeed in this VOCA environment. A great and timely achievement." * Prof. Donald Lancaster, PhD, University of Exeter Business School, Director of MBA; Assoc Professor, FHEA, CMBE, Fellow, Worshipful Company of Marketors *"As an experienced marketing practitioner and trainer, Julie doesn't just give you the theory but demonstrates the practice of how you can truly put the customer at the heart of B2B social media to build authentic relationships and deliver results." * Rachel Aldighieri, Managing Director, Data & Marketing Association *"B2B Social Selling has seen significant growth in recent years. However, many seem to miss the point that success comes from building trusted relationships rather than from a continuous sales pitch. Julie draws on her wide and deep experience, explaining how to use Social Selling as a key relationship and business-building technique. I thoroughly recommend this book to anyone serious about Social Selling." * Mike Berry, Strategic Marketing Lecturer, Trainer, Consultant and co-author of Digital Marketing Fundamentals *"B2B Social Selling Strategy is a great addition to the literature. Insight driven, it provides a guide to best practice in social selling that will help improve business and personal performance. It is ideal both for those running businesses or studying this often-overlooked aspect of marketing." * Matt Housden Principal Lecturer, University of Greenwich and Chair of the Marketing Skills Trust *"A Julie Atherton book is always essential reading. This one doesn't disappoint. Clear, constructive but practical insights and advice adorn every page! The text represents a manual for B2B selling that few students and practitioners will want to miss out on." * Dr. Rob Angell, Associate Professor in Marketing, University of Southampton, Co-author of the State of Martech Survey *"Julie is one of the most respected professionals in the social media sector. Her experience gives her a unique perspective on the challenges facing marketers trying to get to grips with the complexities of social media selling. This book explains how to target and convert prospects with optimal efficiency and effect in a channel that is increasingly important." * James Sutton, Strategy and Commercial Director, The Chartered Institute of Marketing *"Packed full of actionable and impactful tactics that I'll certainly be implementing with my own clients." * Jenna Yhearm, MD at Gumption Agency and Founder of The Social Media Union *"Social engagement is well recognised as a valuable way of building engagement and - more importantly - trust, with clients. In my experience, far too few companies truly embrace this cultural approach across their client facing teams. With this book, Julie provides a great overview with excellent insights that will help to truly drive social client-facing and trusted engagement." * Chris Boorman, Independent Business Advisor *"After working at Google for six years, I thought I knew how social media worked, especially in B2B. Wrong! This book has shown me not just how much more I can be doing to promote my awards business but how to do better what I am doing already." * Patrick Collister, Custodian of The Caples Awards, Fellow of the IPA, author of 'How to Use Innovation and Creativity in Business' *Table of Contents Chapter - 01: Introduction - How To Use This Book; Chapter - 02: The Modern B2B Sales Challenge - Who Sells, How They Do It And Why It Works; Chapter - 03: Getting Started - Creating Your Own B2B Social Selling Strategy With Achievable Objectives And KPIs; Chapter - 04: Networked Audiences - Finding Your Networked Audiences On Social Media, What Do They Look Like, And How Can You Understand Them?; Chapter - 05: The Interdependent Brand - Differentiating Your Business Through Mature Relationships And Effective Content Marketing; Chapter - 06: Campaigns - How To Take An Integrated Approach To B2B Social Selling Channel Selection; Chapter - 07: Campaigns - Building And Implementing A B2B Social Selling Plan; Chapter - 08: B2B Social Selling Tools - How To Select The Best Tools To Improve Efficiencies, Increase Insight, And Transform Results; Chapter - 09: Using B2B Social Media Influencers - Making The Most Of Influencer Relationships; Chapter - 10: Monitoring And Measurement - Measuring The Effectiveness Of Your B2B Social Selling Strategy; Chapter - 11: Social Transformation - Creating A B2B Social Selling Culture In Your Business

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Book SynopsisDavid Roberts co-founded the 1st APMG Consultancy and Training Accredited Organisation, leading client initiatives in strategy implementation and continuously adapting services to ever-changing requirements. He is a Director of the Agile Business Consortium since 2019, a Chartered Project Professional (Ch.PP) and Chartered Management Consultant (Ch.MC). He is based in Bournemouth. Sheila Roberts was a Sister in Intensive Care. After 20 years in health she co-founded the 1st jointly accredited APMG Training and Consulting Organization. She has had appointments as a best practice examiner, quality reviewer and member of the PRINCE2 Reference Group. She is currently an APM Assessor for Chartered Project Professionals and Chair of Examiners for some APM qualifications. Sheila is Chair of the Industry Body, Association for Training Excellence and has contributed to publications. She is based in Bournemouth. Dr Islam Choudhury is Associate Professor in the School of CoTrade Review"It's truly refreshing to see PACE culture at the centre of the Business Resilience Framework; it proves beyond doubt that culture is not only critical to survival, but is what makes an organization a great place to work whilst creating progress in a VUCA world." * Gretchen Hallberg, Global Learning and Development Technology Leader, PwC *"The Business Resilience Framework provides an entirely practical approach to improving the organization's resilience, enabling it to make Progress @ Pace. Most usefully, this framework can be adopted and adapted to make sustained improvements in any organization." * Vikram Ramnath, IS Program Director, Providence St Joseph Health *"Business Resilience is a very popular topic in the current climate; but no one has taken the theories and produced such a clear and practical framework that is so easily adaptable in any organization." * Timothy Fulton, Finance Director Formula One Abu Dhabi, former CFO/COO Jumeirah Group *"Executives can now face the threat of disruption with confidence; Business Resilience offers a fresh and eminently practical model for how companies can adapt and succeed in a continuously changing landscape." * Amanda Welsh, Faculty Director, Leadership and Project Management Programs, Northeastern College of Professional Studies *"Every business endeavour starts with a forecast to build on our hopes for success; but by the time we realize it was far too optimistic, it can be too late. Until now we've lacked clarity on how to strengthen business thinking and structures to react and survive unprecedented change. Now we have a blueprint to better position any business for an increasingly VUCA world." * Richard Pharro, CEO, APMG International *"Guides abound to managing planned changes or identified risks in projects, programs, and portfolios; this book boldly identifies how to take advantage of 'unknown unknowns.' Developing professional resilience practices is key to making systematic progress from events which might otherwise undermine organizational existence." * Peter Johnson, Senior Consultant Peter Johnson Consultants Ltd *"As someone new to resilience I found this book to be an invaluable asset. Complex concepts are explained clearly and in an engaging manner to help you gain a deep understanding by the end of each chapter. It is such practical guide to implementing resilience throughout the organization." * Ben Snell, Project Support Officer, Department of Work and Pensions, UK *"In today's VUCA world, bouncing forward, not simply bouncing back, is core to pivoting at the right moment with the right speed. Business Resilience clarifies the importance of utilizing organizational strengths to provide more customer value. Whilst better processes and tools are important, competency for sustained progress crucially depends upon ethical behaviour and enhancing organization culture. Business Resilience is full of practical ideas; how to investigate new insights whilst maintaining focus on resilient journeys; it's a book to use and re-use, time and again. How resilient is that?" * Peter Coesmans, Chief Agility Officer, Agile Business Consortium *"Organizations have witnessed significant impact on their business models as a consequence of the pandemic. They have realized the critical need to build back better and the power of developing business resilience within their organizational processes, procedures and culture to achieve success. This book offers great insights and strategies to build resilience within your daily business operations. It includes case study illustrations which add great value." * Dilshad Sheikh (CMgr CCMI), Dean, Faculty of Business, Arden University CMI Chair West Midlands and North-West Regions, UK *"As soon as I learned about the Business Resilience Framework, I started knowledge sharing with current and next-gen PM professionals. Project leaders, delivery experts and change specialists will appreciate the practical know-how that the framework provides - integrating business resilience with existing methodologies. Organizations adopting this framework should see significant improvement in project performance and business results." * Merv Wyeth, Director of Technology & Digital Events, Project Management Institute (PMI UK) *"As delivery consultant working on multibillion digital transformation programmes in major government departments, I found this book to be innovative, clear and able to open pathways to new ideas. It's a must read when applying the tools and techniques needed to successfully build resilience, navigating through challenging times and beyond." * Wahid Ali, Delivery Consultant, Capgemini *"Resilience is now an essential part of any senior software team; adopting the Resilience Professional role, as shown in this book, will add robustness to any programme, change or transformation team, by ensuring that adapting products, services processes or practices makes the organization both stronger and more profitable." * Pip Nelson, Senior Director of Software Engineering, DHL eCommerce Solutions *"This book provides a well-structured and comprehensive approach to ensuring an organization stays current in a rapidly changing world. It is a must for anyone wanting to ensure that their organization remains agile, robust, competitive and profitable. Well done to the team that produced such a good set of guidance." * Steve Messenger, former Chairman of DSDM, author of Agile Programme Management *"In the rapidly changing business landscape we live in, 'resilience' is an essential quality required by all business leaders. This book defines the core principles of business resilience and is an indispensable tool for organizations of any size." * Yaqub Yousef, Chief Brand Ideator, Quadragina *Table of Contents Chapter - 01: Introduction; Chapter - 02: Principles – Underpinning the framework; Chapter - 03: Progress@PACE ‘8-4-8 model’ – Double infinity loop design; Chapter - 04: Progress cycle – First infinity loop; Chapter - 05: PACE elements – Linking progress cycle and resilience foundations; Chapter - 06: Resilience Foundations – Second infinity loop; Chapter - 07: Progress@PACE – Tools and techniques; Chapter - 08: Established tools and techniques; Chapter - 09: Progress measures; Chapter - 10: PACE profiling with gap analysis; Chapter - 11: Progress@PACE roles; Chapter - 12: Case histories – Examples of Progress@PACE

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Book SynopsisJonathan O'Brien is the CEO of Positive Purchasing Ltd, the international procurement and negotiation consultancy and training provider, and is based in Plymouth, UK. With over 30 years of experience, he has helped global organizations increase their purchasing capability through training, education and working directly with practitioners and executive teams. He is also the author of Category Management in Purchasing, Negotiation for Procurement and Supply Chain Professionals, Supplier Relationship Management and The Buyer's Toolkit, all published by Kogan Page.Trade Review"This is the most insightful - and perhaps more importantly - the most useful book on sustainable procurement. Jonathan O´Brien shows us how to weave category management and SRM together and use it as leverage to enable sustainable supply chains. Sustainable Procurement is undoubtedly one of the most important sources of knowledge for our own transformation to sustainable sourcing." * Andreas Takacs, Chief Procurement Officer, Green Cargo AB *"This will undoubtedly become a core and classic book for practitioners and students - and indeed for anyone interested in the contribution procurement can make to sustainability issues. The practical advice, tools and templates are particularly impressive and extensive and will prove invaluable for many. There is certainly no excuse now for anyone to say "I don't know how to implement sustainable procurement"." * Peter Smith, MD, Procurement Excellence Ltd and business author *"An essential and highly practical handbook for driving responsible purchasing practices - helps make sense of the complex topic of transforming buying through the lens of sustainability." * Anke Ehlers, Managing Director CRI, ALDI SÜD KG *"Jonathan addresses Procurement's need to work with the supply networks on how they think about Environmental Sustainability. Our need to build our supply networks to be robust to support the environmental challenges is critical." * Chris Shanahan, VP Global Sustainability – Supply Chain Operations, Thermo Fisher Scientific *"Rethinking business practices with corporate social responsibility in mind has become an imperative for all organizations. This provides a huge opportunity for procurement teams to demonstrate new sources of value by managing the business' consumption habits and rebuilding supply chains in line with business CSR strategy. But how? Jonathan O'Brien's Sustainable Procurement provides comprehensive insights into the tools, tactics, and strategies procurement teams can put into practice to drive CSR best practices and measure their results." * Philip Ideson, Founder and Managing Director, Art of Procurement *"As concerns about anthropogenic climate change, biodiversity loss, pollution and social impacts have become more common, global organisations both in the public and private sectors have shifted to embrace sustainable practices and policies. However, many organisations have none or under-developed sustainable procurement programmes and thus are ill-equipped to achieve these ambitions. Jonathan O'Brien has provided the much-needed insights and practical tools to help organisations and procurement professionals define and implement sustainable procurement programmes that yield desired outcomes for all stakeholders, whilst simultaneously uplifting the mission of procurement as an enabler of strategic intents." * Vusi Fele, Group Chief Procurement Officer, Absa Group *"Talk of sustainability is not new, but operational progress continues to lag behind aspiration and vision. In this passionately written book, Jonathan O'Brien makes the case for the sustainability imperative, demonstrates why progress cannot be made without coordinated efforts from procurement and supply chain professionals, and turns previously abstract guidance into an actionable, achievable mission." * Kelly Barner, Head of Content and Operations, Art of Procurement *"Sustainability is an era defining opportunity for procurement. It is the strategic imperative that will turn failed SRM initiatives into successful programmes and will cement action and transformation for the betterment of the function and for the future of our planet. This book acts as a practical roadmap that translates greenwashing and greenwishing into evidence based action. A must read for all procurement and sustainability professionals today." * Mark Perera, CEO & Founder, Vizibl *"Sustainable procurement is a topic on every procurement leader's agenda, but the path forward is often unclear. Jonathan provides the information needed to understand the options and create a compelling path forward." * Erik Stavrand, Partner, SEAK LLC *Table of Contents Chapter - 00: Introduction; Section - ONE: Our current situation; Chapter - 01: Situation planet Earth 1 - the planet; Chapter - 02: Situation planet Earth 2 - people; Chapter - 03: Homosapiens - extinct in a hundred years?; Section - TWO: The sustainability imperative; Chapter - 04: Introducing sustainable procurement; Chapter - 05: The business case for sustainable procurement; Chapter - 06: Setting the direction for sustainability; Section - THREE: Sustainable Procurement; Chapter - 07: Assessing the supply base; Chapter - 08: Prioritizing risks, impacts and opportunities; Chapter - 09: Evaluating potential sustainable procurement projects; Chapter - 10: Making what we buy sustainable; Chapter - 11: Driving sustainability in our suppliers; Chapter - 12: Audit and assessment of suppliers; Chapter - 13: Driving sustainability in the supply chain; Chapter - 14: Making it happen, measuring outcomes and driving success; Chapter - 15: Appendices

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Book SynopsisPontus Wadström is an independent consultant and advisor in strategy and change based in Stockholm, Sweden, and has worked with all types and sizes of organization in almost all industries. He is also an affiliate researcher and lecturer at KTH Royal Institute of Technology, Stockholm. His research focus is on how large and complex organizations 'do' strategy in practice, all influenced by his previous studies in both management and behavioural psychology.Trade Review"Too often, we try to control the hyperactive world of business with staid and passive strategies, enshrined in documents and presentation materials rather than in hearts and minds. Pontus Wadström's excellent book on active, behaviourally engaged strategy is a welcome antidote to this passivity, and offers a scintillating take on making strategy a living, breathing thing, without turning it into something convoluted and verbose. It outlines the future of behaviour-sensitive strategizing for an ever more complicated world, and will be a powerful tool for any executive trying to develop smart, straightforward strategies." * Dr. Alf Rehn, Professor and Head of the Department of Technology and Innovation, University of Southern Denmark *"This book has been a great source of inspiration for our company's strategy work and was read by our entire management team. It has helped us de-dramatize and concretize the concept of 'strategy' and clearly demonstrates how long-term goals are achieved by prioritizing shorter-term goals, and by continuously driving and developing behaviour linked to such priorities. Pontus' book can be highly recommended." * Lars Bergh, Vice President and CFO, Elgiganten Logistik *"In this book Wadström presents a truly crucial link between strategy and behavioural science as well as sharp and concrete advice to everyone who wants to make strategies come alive in business. This book is an 'Aha!' experience that inspires one to action!" * Elisabeth Wahlström, Business Development Manager, Manpower Group Sweden *"Pontus describes, in a truly accessible way, how organizations can work to realize strategies in practice. This book is, in my opinion, one of the few management books that can really make a difference in your organization." * Peter Hjelmze, Head of Project Management, AFRY *"Pontus Wadström presents an intelligent combination of the usually separated domains of strategy and behavioural psychology. It is a tangible and hands-on guide to how to actually realize your strategy, which is achieved only by fully understanding and affecting the behaviour of the organization." * Daniel Resh, Business Development Manager, Volvo Cars *"I hope that many will read this book, it makes such an important point! Truly great strategies can be perfectly formulated and yet be a total waste of time since it is not clear how they should be realized by the individuals of the organization. Pontus Wadström has clearly and credibly captured the essentials of psychology and management to present how strategy must be linked to behaviours if we are to improve our organizations. This book is therefore as relevant to the CEO, the board and the management team as it is to the psychologist in occupational healthcare or anyone trying to develop an organization and its members. Pontus' background in both academia and practice shines through as he presents in a simple, understandable and theoretically substantiated way both organizations' strategy realization challenges and pitfalls, and how to manage them in real life. This captured me as a reader." * Carin Dannert, Founding Partner, Heartpace Söderberg & Partners *"In today's turbulent time, finding the 'right' strategy is not enough: excellence in realization has become an utterly critical imperative. By introducing the behavioural dimension of strategy work, this book presents a powerful complement to existing management books. Wadström's own practical experience from leading change processes in major firms, in combination with deep insights into relevant research, makes this text a must read for people interested in strategizing processes in organizations." * Dr. Matti Kaulio, Professor and former Head of the Department of Industrial Economics and Management, KTH Royal Insitiute of Technology *"This truly usable book is a must read for all organizations trying to create competitive edge and value for their customers. Its methods built on science and proven experience will help you thrive in today's changing, challenging and fluctuating markets. Clearly presented and to the point in each chapter, Pontus Wadström forms a system and recipe for company success at all levels. Your clients, staff and colleagues will thank you, and your competitors will gasp and wonder what happened." * Mattias Magnell, Leadership Development Manager, Skanska and Chairman of the board of Swedish Chartered Institute for Standards' (SIS) Human Resource Management committee *"An inspiring and accessible one-stop-shop for change makers in search of understanding and accessing the sweet spot where successful strategy execution moves beyond just plans and metrics into a place of people-centric continuous evolution of learning, changing and adaptation." * Åsa Åberg, Head of Executive and Member Office, Plan International *"Wadstrom strives to create a common leadership language of behavioural psychology that would make an organization continuously eager and self-sufficient, with empowered people moving in the right direction; a behavioural strategy to engage within. This is a book worth reading, to understand and to utilize in any organization today. It is well and clearly written but tough to implement." * Dr. Jan-Erik Nordström Business Development Manager Innovation, Neste *Table of Contents Section - ONE: A theory of everything; Chapter - 01: Introduction to strategy and behaviour; Chapter - 02: Strategy, change and behavioural psychology; Chapter - 03: A common language; Chapter - 04: Behaviour – The least common denominator; Section - TWO: Arbitrariness is over; Chapter - 05: Old management principles are no longer good enough; Chapter - 06: The organization, its development and lack of development; Chapter - 07: Evidence and measurement; Section - THREE: Unexpected simplicity; Chapter - 08: Behaviour – The foundation of everything; Chapter - 09: Activators – The igniting spark; Chapter - 10: Consequences – No feedback is also feedback; Section - FOUR: Strategy is behavioural change; Chapter - 11: A behavioural view of strategy; Chapter - 12: To realise strategy is to change; Chapter - 13: Exploiting competitive advantages – Big, best, fast and beautiful; Section - FIVE: Smart as a competitive advantage; Chapter - 14: From individual insight to competitive edge; Chapter - 15: Smart and behavioural strategising; Chapter - 16: The future of competitive advantage

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Book SynopsisMark Wickersham is a Chartered Accountant, speaker and sought-after profit improvement expert. Since selling his own accountancy practice in 2006 he has trained and mentored hundreds of accountants around the world on how to improve their value pricing techniques and strategies. He has built a large, international online community with The Value Pricing Academy, The Bookkeepers' Pricing Academy and the private Facebook group, Value Pricing with Mark Wickersham.Trade Review"There is great nobility in being paid a fair portion of the value your firm creates. In Value Pricing for Accounting Professionals, Mark provides the mindset change required, along with his proven strategies to help you price based upon customer value, not internal costs. Mark renders your journey painless and rewarding-for you and your customers." * Ronald J. Baker, Radio-Show Host, The Soul of Enterprise, Founder of VeraSage Institute and author of the bestselling book, Implementing Value Pricing: A Radical Business Model for Professional Firms *"Priceless. In these pages the world's best expert on pricing for accountants gives us the world's best advice." * Steve Pipe, accountant and author of ‘Our Time To RISE’ *"Pricing, and specifically Value Pricing, is a total game-changer for Accounting Professionals. Mark does an incredible job of breaking down what is a complex and critically important topic into a series of powerful actions - actions that quite simply result in a better firm for you, your team members AND your clients. This great book is a must-have and a must-do." * Paul Dunn, Co-Founder, B1G1: Business for Good. *"Mark is one of the top value pricing experts in the world. He's been on my podcast a few times and has always provided great value to my listeners. His book, Value Pricing for Accounting Professionals is yet another piece of terrific content which will positively impact the accounting industry for years to come." * Michael Palmer, Host, The Successful Bookkeeper Podcast *"Pricing is tough, with so much competition you worry a high price will scare off clients. Mark's approach is proven to help you price in a way that both reflects your true worth and that clients are happy to pay. A WIN WIN. I highly recommend this book, gain confidence from the case studies and act on the learning." * Shane Lukas, Accountancy Business Coach and Strategist, Author of Putting Excellence Into (your) Practice and Tedx speaker *"Pricing in general and value pricing in particular has been a problematic area in accounting for many years. Mark has led the charge in educating accountants and bookkeepers to price confidently and effectively. He is the one true voice and mentor of choice for professionals wanting to crack the value pricing mystery." * Rob Brown, Host of the Accounting Influencers Podcast & Co-Founder of the Accounting Influencers Roundtable *"246 pages packed with practical examples, case studies, insights and ideas that can be applied by real people in the real world. Mark has condensed a lifetime of wisdom, knowledge and practical experience into a book that has the power to transform. No accountant or bookkeeper who is serious about running their own business and serving their clients can be without this manual on their desk. The "Must Read" handbook of the profession." * Des O’Neill Founder of the OmniPro Group and Accounting Profession Progression Fanatic. *"If you want a business which allows you to achieve your goals, your pricing must be right. In his book, Mark Wickersham makes a compelling argument for all accounting professionals to price with confidence. Follow Mark's advice to tackle pricing head-on and you'll love your business." * Zoe Whitman, business coach, author, podcaster, award winning accountant. The 6 Figure Bookkeeper. *"Mark has perhaps done more to forward the cause of value pricing for accountants than just about anyone in the profession. In this book, he distils his very best content and dares you to run towards the thing that scares you." * Martin Bissett - Founder of The Bissett Group - The World's Most Published Author of Practice Growth Books for Accountants *"Mark is known as one of the leading experts globally in pricing for accountants, and in this book you'll see exactly why. With case studies, references to pricing psychology, and his own lived experience, Mark provides a comprehensive toolkit for any firm looking to maximise their revenue." * Carl Reader, Chair of the ACCA Practitioner Panel *"Increasing prices is the fastest way to higher profits. But it has to be done properly and carefully. It's both art and science. In Mark's latest book he has NAILED the art of Value Pricing. Not just the theory but the practical 'how to' implement it. It's an awesome read for every Accountant." * Rob Nixon - Helping Accountants earn more than $1M profit while they work less than 500 hours *"Price! Price! It's all about price! Or is it? Well, Mark Wickersham explains 'how' you price is far more important than the price itself. As you read through this 'how to guide' from world pricing expert Mark - don't be too surprised how many times you hear yourself saying, "Oh, that's how it's done!" Or how much extra profit you can make by applying his tried and tested ideas. By the way - these are not 'theories' from Lecture Land - just the real stuff. Enjoy!" * Peter Thomson - "The UK’s Most Prolific Information Product Creator" - Founder - The Achievers Club Limited *"Mark is an expert in value pricing and has a great way of teaching pricing concepts to accountants in an easy to understand and practical way. This new book is packed full of value on everything you need to know about pricing as an accountant and more importantly, how to implement it!" * Reza Hooda, Practice Owner, Mentor & Coach to accountants. Transform Your Profits Ltd *"I have followed and admired Mark for many years now and so pleased he has at last got around to writing this book to share his thought leadership on value pricing for the accounting profession. Full of great tips and tricks from many years of experience this book should be a must read for any accountant who not only genuinely cares about their customers, their team members, their profession but importantly their own self-worth and wellbeing." * John Chisholm B.Juris LLB. Recovering Lawyer, Pricing advocate to the legal profession. *"Mark Wickersham has written the ultimate step-by-step playbook to help finance professionals improve their pricing, so they achieve better business results and get life." * Bob Harper, cofounder of Agendali.com *Table of Contents Chapter - 01: The problem with the old-fashioned way of pricing accounting services; Chapter - 02: What the research tells us; Chapter - 03: Overcoming a lack of confidence when pricing; Chapter - 04: What makes a great pricing strategy?; Chapter - 05: How does pricing change in a post-COVID world?; Chapter - 06: The foundations of value pricing; Chapter - 07: The structure of the value conversation; Chapter - 08: How to price a new client; Chapter - 09: How to prequalify prospects so you avoid the time wasters; Chapter - 10: The questions to ask the client to determine value; Chapter - 11: Giving clients a choice – Your first step to value pricing; Chapter - 12: How to create effective packages; Chapter - 13: How to calculate a profitable price; Chapter - 14: How to properly build scope into the price so you never make a loss; Chapter - 15: How to set out your fixed price agreement; Chapter - 16: How to identify and tackle scope creep; Chapter - 17: How to re-price your existing clients without fear of losing them; Chapter - 18: How to get clients to value what you do for them; Chapter - 19: How to quantify the value to your client; Chapter - 20: The reason your clients are clueless about price and how that helps you

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Book SynopsisPatrick Barr is the owner and Managing Partner of Barr Performance Coaching, based in Greater Dublin, Ireland. He has over 30 years' international experience in supply chain operations, strategic sourcing and strategy management, and previously held senior supply chain roles at Microsoft, Diageo and British Airways. His current clients range from micro SMEs to major multinationals. He is a Faculty member at the Irish Management Institute and is also the author of The Successful Career Toolkit, published by Kogan Page.Trade Review"The writing style makes it very easy to read and digest. I particularly liked the practical advice to support procurement professionals at all levels cover the breadth of topics that is now required when developing a strategy or new supplier relationship. This practical approach also suits people looking to develop themselves further in procurement." * Piers Grumett, Operations Director, Megger *"It was an easy read and I like the Tips and Tricks section at the end of each section, they are easy steps to follow and can help you get started quickly. Overall a great read." * Eamonn O’Casarlaigh Director/Global Supply Chain Lead, Microsoft *"It is extremely comprehensive, every time I thought of something I would add I found it was covered later. Also I was really pleased to see the sustainability & circular economies covered. I would find this an invaluable tool, enabling me to create checklists and give me confidence in my approach. Additionally it would help understand why my leaders were requesting certain pieces of information or better pre-empt what they need to see." * Karl Clarke, VP Business Development, Georlyn *"What a great book, so well put together! I really enjoyed the flow and how the pattern was the same within each chapter, which made it very easy to follow. I found the tips and tricks and summary at the end of each section to be really helpful. It's almost like a cheat sheet for buyers to help them really start thinking strategically. I would recommend this to any procurement leaders who want to really understand why each of these areas are important and to help educate their teams on strategic sourcing. I also like the fact that it held all meaningful information in one place, so very handy!" * Fiona Lowbridge, VP Client Success, Alom *"Thoroughly enjoyable read from start to finish. Really enjoyed the blend of latest research and cutting edge thinking on soft skills on leadership and culture along with the practical tips to advance core processes such as Supplier Performance Management and Sales & Operational Planning. Post pandemic we have found having totally rethink our entire structure and relationship with global strategic partners and the innovative thinking on how to make the most of supplier collaboration was extremely useful to help develop new frameworks and strategies in this space. Overall a book full of new strategic insights and one that wont just sit on the shelf now as it be a good reference point for numerous strategic initiatives we are working on over the next number of years." * David Aherne, Senior Director Head of Business Strategy, Alexion Operations *"Effective Strategic Sourcing by Patrick Barr is the Bible for those working in Supply chain and a must-read for those that want to take advantage of Patrick's work experience and knowledge in this area. The complex concepts such as cost modelling, decision making processes, risk management and many others are explained in a very practical manner and leaves the reader enriched with solutions and ideas." * Sean Conway, Managing Director, Dutec *"It's a book that covers a broad number of topics on Supply Chain and Strategic sourcing and a key read for anyone stepping into this field." * Suzanne O’ Toole, COO Vodaphone Procurement *Table of Contents Chapter - 01: Establishing strategic sourcing success criteria; Chapter - 02: Supply market research; Chapter - 03: Supplier research; Chapter - 04: Make versus buy decisions; Chapter - 05: Outsource versus insource; Chapter - 06: Supply risk analysis; Chapter - 07: Category management; Chapter - 08: Thinking local acting global; Chapter - 09: Zero carbon footprint sourcing; Chapter - 10: RFI versus RFP; Chapter - 11: Strategic sourcing tools and techniques; Chapter - 12: Ecosystem mapping and value chain dynamics; Chapter - 13: Cost modelling and pricing models; Chapter - 14: Sustaining competitive pricing over time; Chapter - 15: Advanced negotiation skills; Chapter - 16: Supplier performance management

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Book SynopsisInternet Security Alliance provides thought leadership in cybersecurity and works with the US government to advocate for public policy that will advance the interests of cybersecurity.Larry Clinton is President of the Internet Security Alliance. He advises industry and government on cyber policy and regularly appears in the media to provide an expert opinion. He has briefed NATO, the Organization of American States (OAS), G-20 and the US Congress. He has twice been named to the NACD 'Directorship 100' list of the most influential individuals in corporate governance.Trade Review"Cybersecurity is national security. The only way to effectively protect ourselves is through a collective defense model. Cybersecurity for Business describes the roles and responsibilities individuals across an organization must take in this new age to work together to protect their enterprise and, in so doing, contribute to our nation's defense." * GEN (Ret) Keith Alexander, Former head of US Cyber Command Co-CEO, IronNet Cybersecurity, Inc. *"Cybersecurity for Business is a bonfire of wisdom for leaders who desire to be part of the executive decision-making team in their organization. Co-authored by an extraordinary group of global leaders and luminaries with topics as diverse as 'managing' your board of directors, developing key inter-organizational relationships and aligning business goals to cybersecurity, among others, this book will find a home on the desk of leaders and managers across the cybersecurity community." * Mark Weatherford, former Deputy Undersecretary for Cybersecurity at the US Department of Homeland Security. Chief Security Officer at AlertEnterprise *"Cybersecurity for Business takes the complicated and ever-changing world of data security and technology and offers a remarkably cogent collection of guidance from industry experts. The result is a practical and wide-ranging text and a powerful tool for keeping businesses safe." * Preet Bharara, former U.S. Attorney, Distinguished Scholar in Residence at NYU School of Law; CNN Senior Legal Analyst; author of NYT bestselling 'Doing Justice' and host of 'Stay Tuned with Preet' *"Cybersecurity for Business is one of the few books that recognizes that cybersecurity is not just a technology issue - it's a strategy issue and a leadership issue. Here you'll find excellent and timely guidance that will help leaders around the company and the world do their part to succeed in an environment of cyber risk." * Daniel Dobrygowski, Head of Governance and Trust, World Economic Forum *"This ISA book on cybersecurity risk management hits the mark on enabling organizations to contextualize cyber risk to financial, operational and business outcomes. These core principles align to the heightened expectations across the regulatory (SEC), investor, risk management and boardroom communities." * Chris Hetner, Former Senior Cybersecurity Advisor to the SEC Chair and Special Advisor for Cyber Risk to the NACD *"Leadership and management of cyber risk continues to evolve. Beyond just C-Suites and IT departments, this book brings the role of the whole organization - HR, PR, finance, legal compliance, marketing, etc. - into sharp focus. Cybersecurity is a team sport that must address leadership, management and the culture of security throughout the entire business enterprise. Cybersecurity for Business sets the principles and de-facto standard for modern cyber risk management." * Harry D. Raduege, Jr. Lieutenant General, USAF (Ret) Chief Executive Officer, National Cybersecurity Center *"Cybersecurity for Business tracks the principles we recommend our college and universities follow to enhance their own cyber risk resilience. As such, it's an excellent book for graduate and undergraduate courses in cyber, and its use will help create a more coherent, secure and sustainable digital environment." * Henry Stoever, President and CEO, Association of Governing Boards of Universities and Colleges (AGB) *"The aspect of Cybersecurity for Business that compelled me to adopt it as my textbook for Columbia's Enterprise Cyber Threats and Defenses course is the holistic approach taken to the defense of complex networks. As demonstrated by the impact of Hurricane Katrina on New Orleans, dis-aligned localized defenses cannot withstand systematic attacks on complex multi-part networks. Even a single point of failure in an otherwise robust entity 'perimeter' renders the entire entity vulnerable. Because there is no security through obscurity, the only sustainable cyber defense is one architected top-down." * Dr. Corey Hirsch, CISO, Teledyne *"Cybersecurity for Business outlines a model any business should consider to align its technical systems with proper management to strengthen its cyber resilience. Besides serving as a guide to better manage cyber attacks, this book provides confirmation of our security program and the approach we've taken. Additionally, it reinforces concepts we routinely share with partners, customers, and other stakeholders across our ecosystems. What I like most is that it offers practical advice with a robust list of references for readers to dive even deeper into the various topics." * Jon Brickey, Senior Vice President Cybersecurity Evangelist, Mastercard *"Despite the deluge of cyber-attack headlines, too often boards of directors remain focused on how they should be preparing for the next inevitable breach, rather than thinking proactively about their cybersecurity oversight responsibilities. Cybersecurity for Business is an invaluable guide for directors and executives at organizations of all sizes to better understand the business, legal and technical dimensions of cybersecurity risk management, and how to optimize corporate governance to meet the challenges posed by multifaceted cyber threats. I consider it required reading for everyone interested in safeguarding their critical systems, supply chains, employees and customers." * Professor Scott J. Shackelford, JD, PhD, Chair, Indiana University Cybersecurity Risk Management Program *"The ISA's Cybersecurity for Business is the first comprehensive, practical, strategic and tactical guide to this rapidly evolving and constantly challenging subject that is both practical and academic. Indeed, it is exactly what I have been looking for as someone who both advises boards and management on strategic cyber risk management and governance and as a cyber-professor teaching a course on 'Cyber Leadership, Risk Oversight and Resilience' at NYU, where it will become my core textbook for future semesters. This is an outstanding contribution because it is written by people with direct experience on the front lines - indeed on the bleeding edge - of this ever-evolving threat and opportunity matrix and incorporates some of the groundbreaking risk governance work that Larry and the Internet Security Alliance have been doing for years with the NACD, the World Economic Forum and a number of leading industry associations around the world. And, finally, it goes beyond other publications by looking at the bigger systemic cyber-picture including the role of culture, economics, governance and how all the strategic and tactical dots interconnect. Kudos to Larry and his team - they really made it happen!" * Andrea Bonime-Blanc, Founder & CEO, GEC Risk Advisory *"Regardless of industry - whether it is agriculture, aviation or health care - organizations are all increasingly susceptible to cyberattacks, and businesses need to adapt accordingly. Cybersecurity for Business provides the tools for business and IT leaders alike to successfully navigate this new reality." * Richard Rocca, CISO, Bunge *"It is rare for a new volume to provide such excellent guidance on cyber for the working manager and practitioner. I hope board members and executives everywhere invest the time to absorb this book's fine contents." * Ed Amoroso, Former CISO, AT&T *"As an early advocate of enterprise risk management, I have seen the significant business value from better quantifying and integrating strategic, operational and financial risks. Cybersecurity cannot be managed effectively as a silo given its critical business and risk interdependencies. This practical book will help any organization break down that silo and address cybersecurity as a strategic, enterprise risk issue." * James C. Lam, President, James Lam & Associates; Chair of the Board, Recology; Chair of the Audit Committee, RiskLens; Author, 'Implementing Enterprise Risk Management' *"All businesses, large and small, will eventually find themselves the target of sophisticated cyber-attacks. Companies need to account for and adapt to this reality, especially as we all rely more on technology and data to drive our businesses. Cybersecurity for Business provides specific guidance for directors down to the front lines of IT, that, if followed, can place a company in a far better position to be armed and prepared for the inevitable cyber-attack." * Kevin Mandia, CEO, Mandiant *"Cybersecurity for Business is one of those rare practical books for businesses that can help large, medium and small companies manage the ongoing and unavoidable cyber risks now facing all industries. The threats facing manufacturers and all firms compound by the day, so learning these lessons now is crucial." * Jay Timmons, President and CEO, National Association of Manufacturers *"Utilities have been hit hard by hackers during the past few years, creating a need to balance risk with the demands of the new economics of the digital world. I cannot recommend Cybersecurity for Business enough. It helps organizations evaluate security for an enterprise-wide perspective consistent with the economics required to maintain effective service." * Ryan Boulais, Chief Information Security Officer, The AES Corporation *Table of Contents Section - ONE: Why we need to take an enterprise-wide approach to cyber risk; Chapter - 01: The growing cyber threat – Not just an "IT" issue; Chapter - 02: View from the top – How boards are addressing cyber risk; Chapter - 03: Structuring the organization for the digital age; Chapter - 04: A modern approach to assessing cyber risk; Section - TWO: How to manage cyber risk from an enterprise-wide perspective; Chapter - 05: The roles and responsibilities of human resource management in cybersecurity; Chapter - 06: The roles and responsibilities of legal and general counsel; Chapter - 07: The roles and responsibilities of audit and compliance; Chapter - 08: Cybersecure supply chain and third-party management; Chapter - 09: The roles and responsibilities of technical operations; Chapter - 10: The roles and responsibilities of external communications and crisis management; Chapter - 11: The roles and responsibilities in mergers and acquisitions; Chapter - 12: The roles and responsivities of cyber operations in developing a culture of security

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Book SynopsisProfessor Peter Tatham is a member of the Editorial Boards of the Journal of Humanitarian Logistics and Supply Chain Management, and the International Journal of Physical Logistics and Supply Chain Management. He was Professor of Humanitarian Logistics at Griffith University, Australia, and he remains a leading international researcher in the field of humanitarian logistics. Professor Graham Heaslip is Professor of Logistics Engineering and Head of School of Engineering at Atlantic Technological University, Galway, Ireland. He is a board member of the Humanitarian Logistics Institute (HUMLOG) based at Hanken School of Economics, Helsinki, Finland and is a member of the Editorial Boards of the Journal of Humanitarian Logistics and Supply Chain Management, and the International Journal of Physical Logistics and Supply Chain Management. His work in the field of logistics and supply chain management has gained international recognition, including the Emerald LitTrade Review"Humanitarian logistics and supply chain management has evolved into a mature discipline. Organizations have developed systems, people and expertise. Progress has been amazing but the world has also substantially changed (think COVID-19, climate change, AI/data analytics, technology, environmental footprint, etc.). This book should be required reading for anyone interested in seeing humanitarian logistics as a young and evolving science rather than just a skill, and wonderfully combines past, present, and future of this discipline." * Professor Luk Van Wassenhove, Emeritus Professor of Technology and Operations Management, INSEAD University *"We have not ended Humanitarian Crises yet. Fortunately Humanitarian Logistics continues to document the ever-changing challenges and learning to keep us all on the front foot. A must-read for all who strive to improve Humanitarian Supply Chains." * Martijn Blansjaar, Head of International Supply & Logistics, Oxfam GB *"The need for responsiveness to humanitarian emergencies has never been greater. This excellent book provides valuable insights into how logistics capabilities can be developed to better cope with crises, before, during and after they happen." * Martin Christopher. Emeritus Professor of Marketing and Logistics. Cranfield University *"The book Humanitarian Logistics could not be more timely. With all the challenges facing those involved in the management of the logistics of disaster relief, offering potential solutions to the problems is truly welcome. This book has been, and will even more so be, a must-read for students, academics and practitioners who want to understand how to tackle the complexity of the networks involved in humanitarian logistics and the world we live in today." * Karen Spens, Rector, BI Norwegian Business School *Table of Contents Chapter - 00: Introduction; Chapter - 01: Impacts of funding systems on humanitarian operations; Chapter - 02: Supplier relationships in humanitarian organizations; Chapter - 03: Providing logistics services for humanitarian relief; Chapter - 04: Risky business revisited - Disasters within disasters; Chapter - 05: The journey from a patchy to a comprehensive supply chain in UNHCR (2005–2015); Chapter - 06: Humanitarian supply chain service performance; Chapter - 07: Network design for pre-positioning emergency relief items; Chapter - 08: Competing for scarce resources during emergencies - A system dynamics perspective; Chapter - 09: Preparing for cash and voucher assistance - Developing capabilities and building capacities; Chapter - 10: Pandemic response and humanitarian logistics; Chapter - 11: Helping people and planet - Making the humanitarian supply chain more sustainable; Chapter - 12: What next for humanitarian logistics?; Chapter - 13: The way forward - Current trends in humanitarian logistics;

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Book SynopsisGary Rees is Head of the Organization Studies and Human Resource Management at Portsmouth Business School. He is based in Portsmouth, UK. Ray French was previously Principal Lecturer in Organizational Behaviour at Portsmouth Business School. He is based in Portsmouth, UK.Trade Review"This is a highly relevant and applied book which is effectively mapped to the Level 7 CIPD module 7002. Throughout the book there are case studies from a range of sectors and organisational settings, which brings the learning to life." -- Elain Yerby * Senior Lecturer in HRM, University of Essex *"A classic text enriched with right up-to-the-minute challenges human resource professionals in a digital, diverse and inclusive world face. Through rich, recent case studies and the latest professional and practical thinking, the sharp edges of building-engaged and high performing workforces are dealt with head on. A must read and go to text for HR professionals and students alike." -- Chris Marshall * Executive Dean, University of Bedfordshire Business School, Chartered Fellow of the CIPD *"The case studies and practical advice enable the reader to see how theory links to practice in an effective way. This is a delightful, informative and critical textbook covering all key aspects of performance and engagement essential for students and professionals, at different levels, to advance their knowledge in the area." -- Dr Stefanos Nachmias * Deputy Head of Department in HRM, Principal Lecturer, Nottingham Trent University *Table of Contents Section - 01: Strategic people management and development Chapter - 01: Introduction [Gary Rees and Ray French]; Section - 02: People management and strategic context Chapter - 02: The Scope and nature of people management [Gary Rees]; Chapter - 03: People management: strategy, culture and values [Gary Rees]; Chapter - 04: HRM contributions in different settings [Liza Howe-Walsh] Chapter - 05: Professional and ethical people practice [Matthew Anderson & Charlotte Rayner]; Section - 03: Strategic people management and development effectiveness Chapter - 06: Recruitment and selection [Kerry Collier and Ray French]; Chapter - 07: Talent management and developing employees for performance [Foteini Kravariti]; Chapter - 08: Engagement, wellbeing and inclusion [Victoria Pagan]; Chapter - 09: Managing the employment relationship [Peter Scott and Sally Rumbles]; Chapter - 10: Performance and reward: a strategic approach [Gary Rees and Alex Tymon]; Chapter - 11: Organisational design and effective working practices [Ray French and Emily Yarrow]; Chapter - 12: Organisational development and change [Gary Rees and David Hall] Section - 04: Conclusion Chapter - 13: Summary themes and future trends [Gary Rees and Ray French]

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Book SynopsisDr Rachel Lawes is recognized as one of the original founders of British commercial semiotics. Based in London, UK, she has convened the Market Research Society Advanced Qualitative Methods Masterclass for 15 years. Academic posts include Principal Lecturer in Marketing at Regent's University London. She supplies brand strategy and consumer insight to brands and ad agencies globally. Clients include Unilever, P&G, Diageo and Grey London. Rachel is a Fellow of the Market Research Society in the UK. She is the author of Using Semiotics in Marketing and Using Semiotics in Retail, both published by Kogan Page.Trade Review"In an age where influencer marketing, personalization and building positive social impact are the new mantras of marketing, Lawes' book is a priceless guide for marketers to make sense of the world that their consumers live in. Brilliant, incisive and a comprehensive look at using the principles of semi­otics in marketing, this book is testimony to Lawes' mastery of the subject and her immense contribution to the world of semiotics." * Shelley Sengupta, GM and Head of Insights, Pernod Ricard India *"This book confirms why Lawes is one of the foremost industrial semioti­cians. It is a masterclass on the role of culture in consumer behaviour. If you are a researcher, this book is an essential part of your library. The second edition of Using Semiotics in Marketing adds three new chap­ters that link recent changes in the global socio-political context and the emergence of metamodernism. Lawes provides an insightful, actionable and entertaining comparison between generations with regards to how they process functional and emotional information, and translates this into how brands should think about designing product experiences and communica­tions to be authentic and sincere." * Dr Nick Harrington, Senior Director, Procter & Gamble *"Dr Lawes' book goes much further than academic or professional stand­ards. Her writing is emotional, touching, profound and delicate at the same time. And that reflects that semiotics is about culture before becoming a matter of marketing. Nevertheless, it is vital for consumer trends under­standing and brand planning. Using Semiotics in Marketing is full of meaning. It is brilliant and compelling, both professionally and personally." * André D’Abreu Pazin, Director of Customer Intelligence, Research and Strategy, LATAM Airlines *"Business leaders talk about using semiotics in research, but do they actually know what it means? In this book all is revealed, and in a simple, practical and applicable way to boot. Using Semiotics in Marketing ultimately proves that semiotics meets the stature of its buzzworthyness and that leaders can gain differentiated insights by leveraging it, top down, bottom up and layered with other methods that help us investigate deeper into consumers and cultures." * Joanna Lepore, Global Foresight Director, McDonald’s *"Rachel Lawes writes with insightful brevity, but what makes this book shine is the incredibly useful techniques she offers for 'culture first' thinking. The 'Tree' technique in Chapter 6 has particularly inspired me in how to guide strategists to structure upstream thinking rooted in truisms. A gem of a book to reignite your approach to creative development." * Lucy Crotty, Cultural Strategy and Insight Lead, ITV *"This is a book that demands to be read (again and again), comfortably sat back with a note-taking device nearby, as we are invited to jot down our own reflections and ideas that will inevitably come. This second edition brings future applicability to all the learnings from the previous chapters, with a focus on key changes in consumer culture brought about by metamodernism. Rachel Lawes makes light work of explaining the values, needs and behaviour shifts that will define the future through the metamodernist lens. The insights are so compelling that you'd be forgiven for concluding that this shift is not just key for marketing into the future, but for adding value and meaning to all kinds of professional and personal relationships. If Rachel's book doesn't stir something inside you, you haven't read it right." * Trish Rajo-Brea, Insights Professional and Capabilities Lead, Unilever *"A fascinating and insightful read on an area of research which can often be underrepresented. Lawes makes a compelling case for the use of semiotics and the commercial impact it delivers. If you ever need to convince someone of the power of semiotics, make sure you give them a copy of this book. A must-read for marketers and insight professionals." * Andrew Tenzer, Independent Insight and Brand Strategy Consultant, Reach plc *"This highly awaited second edition of Using Semiotics in Marketing is writ­ten by a semiotics veteran. Dr Rachel Lawes knows the industry well! If you're a marketer, you need to read this book. If you're studying marketing, branding, retail UX and/or consumer behaviour, you need to read this book. With three new chapters on Generation Z, social change in the 'West' and the rise of emotions, the book is bang up to date. So, if you're in any way, shape, form or part of the 'digital ecosystem' (and I'd be surprised if you're not!) you must read this book. Like, now! What are you waiting for?" * Professor (Dr) Zubin Sethna, Professor of Entrepreneurial Marketing and Consumer Behaviour, Regent’s University London *"The publication of this second edition has given me the perfect excuse to revisit this seminal text on best practice in semiotics - written by one of the discipline's best practitioners. This is a book that should sit within arm's reach of everyone working in marketing, research and communication; in fact, anyone who needs to understand how people tick as part of their job. Filled with practical advice and fascinating examples, it is that unusual breed of textbook that you will fly through. This new edition applies the lens of the seismic cultural shifts caused by the pandemic and maturing of Generation Z. It is now even more imperative that you absorb its wisdom and insight. Meanwhile, we all need to hold our breaths for what will be the inspira­tion for a third edition!" * Fiona Keyte, Planning Partner, Grey London *"Using Semiotics in Marketing is a must-read for anyone committed to putting people at the centre of marketing. Dr Lawes manages to make a complex and nuanced practice approachable, and does so in a way that illuminates, rather than dulls, the pixie dust of semiotics. This effortless balance of the practical and the magical solidified my belief that Dr Lawes is an underutilized resource in our industry." * Kim Einan, Chief Strategy Officer, Starcom *"How many times in our lives have we looked at objects or ideas or brands for what they are rather than what they signify? A coffee, for example, as a brewed beverage, evokes comfort, creativity and alertness; a sofa, as a furniture item, evokes symmetry, relaxation and family time. In this compelling book about images, icons, language, culture, people and meaning, the often-mystifying world of semiotics comes alive. Lawes, in her commercially relevant and practi­cal account, masterfully brings forth the future of researching customer engagement by describing how researchers, strategists and marketers can decode signs so they can see connections and meanings that others cannot. It beautifully and aptly explains the fascinating world of semiotics with clarity and accessible language for all, novices or experts. A must-read!" * Dr Panagiotis Kokkalis, Chair of Business and Management and Associate Professor of Strategy, Rochester Institute of Technology, Dubai *"Seeing things other brands, marketers or even the person sitting next to you don't is vital to success. In Using Semiotics in Marketing Dr Lawes gives you the keys to unlock the unseen that's all around us. With sharper vision we become sharper marketers. Dr Lawes' book helps you keep your 'eyes on that very special prize'." * George Tannenbaum, Founder, GeorgeCo, LLC, Adaged Blog *"Are great semioticians born or created? Mindful, perhaps, of my own limita­tions in this field, I had always leaned toward the former, lamenting my lack of relevant genetic curlicues. The first edition of this book changed all of that, making the mysterious hinterland of semiotics accessible, sending up a flare to illuminate this terrain and roll back the shadows cast by past intel­lectuals - yes, I'm looking at you, Barthes. This new version, enriched with recent social history and dripping with new cultural codes, is clear, concise and comprehensible, touching the universal elements of the everyday while spotlighting the 'how to' of creative analysis - increasingly necessary to business innovation and delivering competitive advantage." * Leslie X Hallam, Course Director, Psychology of Advertising MSc, University of Lancaster and Qualitative Consultant, Tangent Partnership *"The field of semiotics is littered with books that are either unreadable, unusable or far too pleased with themselves. Lawes' is different. As well as being hugely practical and commercially relevant, this gem of a textbook is packed full of juicy cultural analysis. Lawes manages to make page-turners out of discussions on baked beans and toilet tissue. Her depiction of British tea-time rituals is up there with Nice Cup of Tea and a Sit Down. It could only have been written by someone who cares as much about Instagram as she does about Ideograms. Essential reading." * Dr Nick Coates, Global Creative Consulting Director, C Space *"Do you wish you knew more about semiotics, how it is used in market research, and how it links to other techniques? Learn how ideas get into people's heads, the role of culture and the method of outside-in thinking. A must-read for any marketer or market researcher." * Ray Poynter, Founder and Chair, NewMR and Member of ESOMAR Council *"I like to think I know a bit about semiotics, but Lawes is the real deal, the Full Monty, the Queen of Codes. Her insightful work is an important rejoinder and reminder to all those in the brand and comms world of the need to focus on culture and meaning, linguistics and anthropology, icons and images - not just the reductionist world of messages, propositions and benefits." * Anthony Tasgal, Strategist and Owner, POV Marketing and Research *"A great read for anyone in the research game! Whether new to the field or long in the tooth, this is certainly a book to get stuck in to." * Viv Farr, Managing Director, Narrative Health *"From the moment I started reading about the culture of weddings, I was gripped. This was going to be a good read! But more than that, Using Semiotics in Marketing gives you the step-by-step, practical tools to learn and use the discipline yourself - written in a highly engaging manner. Lawes masterfully combines the practicality of a training manual with a 'can't put down' read. If you are intrigued by semiotics, if you wish you knew how to be a semiologist, Lawes gives you the tools to get stuck in. This second edition really opened my eyes to the importance of Generation Z and provides heaps of practical strategies for brands and marcoms as new gener­ations of consumers evolve." * Fiona Blades, President and Chief Experience Officer, MESH Experience *"I have concluded that all Quant researchers become Qual converts in the end - and I am no exception. I've spent the last 10 years promoting qual research, and it seems to me that semiotics is a qual 'superpower'. I loved the clarity of this book and the clever synthesis of so much academic research that I wouldn't have had the time to read for myself, but most of all I appreci­ated gaining an insight into current trends that I have been observing without fully understanding. If you are a 'boomer' (like me), some of the ideas of metamodernism are bewildering and very hard to assimilate - but the effort is very definitely worthwhile for the light it shines on the modern world." * Phyllis McFarlane, Market Research Society Gold Medallist *"Lawes excels at writing in a way that demystifies semiotics and makes it clearly actionable in an engaging way, exploring the cultural changes happening in society that only semiotics can truly identify. The new chapters include identifying the consumer needs of the 2020s and provide several different lenses that businesses can instantly learn from. A shout out here goes to the way that the case studies and activities dovetail seamlessly together, to provide the tools for marketeers to apply immediately." * Alan Hathaway, MD, Discovery Research Ltd and Judge, MRS Awards 2022 *"An invaluable tool for any researcher looking to go beyond the traditional methodologies to successfully level up and differentiate their analysis and storytelling. Lawes has made semiotics accessible to those of us who aren't expertly trained as semioticians but still understand the value of decoding the cultural symbols and language all around us. Lawes' Using Semiotics in Marketing gets us results for our clients every time with its inspiring advice for market researchers. It's full of amazing revelations and stories you won't read anywhere else. This expanded second edition has even more fascinating insights concerning social change in the United States." * Stephanie David, Vice President Research and Design, Vital Findings *"In writing Using Semiotics in Marketing, Rachel Lawes has succeeded in both simplifying and making a complex subject accessible. This book is a great practical guide to semiotics written in an engaging style. I would highly recommend it to all insight professionals who want to further their under­standing of the subject." * Julie Irwin, Co-Founder and Board Director, Citrine Market Research and Judge, MRS Awards 2022 *"If you're looking for a well-written, easy-to-understand and informative book on the use of semiotics in marketing then look no further. Dr Lawes has taken years of experience and succinctly summarized it into a practical and interesting book. The second edition builds on the first by bringing an explanation of semiotics in relation to recent yet rapid changes to western-influenced culture. Dr Lawes continues to deliver further knowledge to the reader and practical responses that brands can make to meet the changing expectations of their market and consumers." * Steven Darby, Director, AURA *"If you read just one book about the shifting consumer culture and what it means for brands, make it this one! Dr Lawes sets out the criticality of semi­otics in this powerful, practical and immensely insightful second edition. It brilliantly elevates semiotics from a 'nice to have' to a 'must have' for all insight and marketing practitioners. It bravely challenges old ways of think­ing and catapults us into a state of readiness for the future. It's an essential, enlightening and hugely enjoyable read." * Sandra Grandsoult, Co-Founder and Equity Architect, Equitas Insight *"This is a weighty tome of information and thought-provoking content. What is most relevant and fruitful for me is the way Rachel Lawes helps marketers (in the broadest sense) understand that semiotics can make tangi­ble what their customers are thinking and feeling in ways that are much more insightful than the kind of answers we tend to get in Q&A market research." * Hilary Woods, Strategic Partner, Crater Lake & Co and Agency for the Third Age *Table of Contents Chapter - 00: Introduction to the new edition; Chapter - 000: Introduction to the first edition; Chapter - 01: Semiotics will change your career in marketing or market research; Chapter - 02: An explosion of semiotics in business; Chapter - 03: How to do research using semiotics – A blueprint for marketers; Chapter - 04: Images, language and other semiotic signs; Chapter - 05: Society, culture and other big influences on consumers; Chapter - 06: Creativity and innovation – Semiotic tools for thinking; Chapter - 07: How to do semiotic field trips; Chapter - 08: Combining semiotics with ethnography and discourse analysis; Chapter - 09: Data – insight – strategy; Chapter - 10: Sharing the findings of semiotic research; Chapter - 11: Industry debates and the future of semiotics; Chapter - 12: Inspiration – How to continue teaching yourself to do semiotics; Chapter - 13: Consumer needs in the 2020s; Chapter - 14: Brands and businesses; Chapter - 15: Marketing and communications; Chapter - 16: Acknowledgements; Chapter - 17: Glossary; Chapter - 18: References;

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Book SynopsisKunle Campbell is an e-commerce growth advisor and co-founder of Octillion, a digital-first CPG brand house. Based in Oxford, UK, he advises online and omnichannel retailers and operates multiple consumer brands. As the host of the top-rated 2X eCommerce Podcast, Kunle has interviewed over 300 commerce business leaders. He has spoken at conferences by SAP Commerce and Barclays and has been featured in international news outlets like the BBC, New York Times, and The International Herald Tribune. Kunle is a recognized top e-commerce influencer by Neil Patel, Klaviyo and eDesk.Trade Review"In E-commerce Growth Strategy, Kunle Campbell expertly unravels the complexities of scaling an online business. His unique perspectives and practical advice make this book an essential resource for e-commerce entrepreneurs and teams." * Nir Eyal, Wall Street Journal Bestselling Author of "Hooked" and "Indistractable" *"As a lifelong CX and e-commerce leader, I'm delighted to see Kunle Campbell write THE book to lead the e-commerce direction for the future. No longer do businesses desire to simply exist in the e-commerce channel, they want to thrive. Kunle's guidance marries strategy and profitability expectations with business potential, providing a clear roadmap for exceptional e-commerce leadership." * Jen Bailin, Chief Commercial Officer, Nintex *"Kunle's E-Commerce Growth Strategy is like having a savvy mentor by your side, showing you the ropes of building a successful business online. If you wish you could have been a fly on the wall in the rooms where he interviewed business leaders, this is the book for you." * Jason Wong, Founder, Doe Lashes *"A solidly researched guide by an industry veteran to avoiding the landmines of e-commerce. Get it before your competitors do!" * Tim Ash, International keynote, bestselling author and executive advisor, TimAsh.com *"Kunle's E-commerce Growth Strategy is a must-read, packed with innovative ideas and crucial insights for navigating the e-commerce world." * Chase Dimond, Partner, Structured *"If you want to sell online, buy this book NOW. As an industry veteran who has made all possible mistakes (and even invented new ones!), I can attest that E-commerce Growth Strategy is genuinely transformative. I find myself wishing I could turn back time and gift this to my younger self. Kunle has meticulously crafted the most comprehensive and accurate guide for launching and sustaining e-commerce success." * Moshe Saraf, CEO, Pareto.Solutions *"E-commerce Growth Strategy is a must-read for anyone who wants to grow their online business. Kunle Campbell provides clear and concise advice on how to reach your target market, acquire new customers, and retain existing ones. This book is packed with valuable insights and strategies that will help you take your e-commerce business to the next level." * Gary Ingram, Co-Founder and CRO, The Diamond Store *"E-commerce is both a blessing and a curse, the blessing is that anyone can now set up a business and launch a new brand or product direct to consumer, the curse? Is exactly the same. D2C will be the most competitive and essential industry over the coming decades, so arming yourself with a resource to equip you to compete on a level playing field with any other brand or in any product/service category is key, and in the E-commerce Growth Strategy you have just that. Kunle has expressed his passion for this space into an incredible read that dives deep into the key functions and elements any e-comm business needs to survive and thrive." * Thomas Hal Robson-Kanu, Founder, The Turmeric Co. *"E-Commerce Growth Strategy is a masterful guide that navigates the intricate and rapidly evolving landscape of digital commerce. Being in a digital-first era, this book provides businesses with a competitive edge, making it a must-read for anyone serious about e-commerce success." * Josh Snow, Founder, Snow Teeth Whitening *"Just dug into E-commerce Growth Strategy. This thing's a gold mine. Real talk, it takes you from 0 to 100 real quick. Master the e-commerce world and build a rockstar brand. My advice? Dive in and soak it all up." * Jake Karls, Co-Founder, Mid-Day Squares *"Kunle's E-commerce Growth Strategy is THE playbook every DTC professional should read if they want to take their business to the next level. It is an incredibly detailed guide to everything a brand or operator needs to know (and more). I promise, if you read Kunle's book, you will gain ecommerce superpowers!" * Ben Parr, President & Co-Founder, Octane AI *Table of Contents Chapter - 00: Introduction; Chapter - 01: How to think about and approach e-commerce growth; Chapter - 02: Collaborative cross-functional growth; Chapter - 03: Brand core – the foundation for growth; Chapter - 04: Consumer behaviour; Chapter - 05: Customer data; Chapter - 06: Customer acquisition; Chapter - 07: Retention for long-term growth; Chapter - 08: Audience and community building – why high-growth e-commerce brands are publishers; Chapter - 09: Lifecycle marketing and personalized experiences; Chapter - 10: Search engine marketing; Chapter - 11: Paid social advertising; Chapter - 12: Channel marketing; Chapter - 13: Product development cycles for growth; Chapter - 14: How to cultivate a culture of experimentation; Chapter - 15: Alternative but effective routes to e-commerce growth; Chapter - 16: Finance – what you should know and an overview for growth; Chapter - 17: Tracking success – team makeup and key metrics; Chapter - 18: Develop your growth roadmap;

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Book SynopsisMichel Driessen is a Senior Partner in EY's Strategy and Transactions group. He has previously held senior executive positions at Accenture, Visa and Rabobank. He has worked on and led over 100 multi-billion-pound transactions with the world's largest corporations and private equity firms. He is an Honorary Senior Visiting Fellow at Bayes Business School in London. Anna Faelten, PhD, is an experienced corporate finance Partner at EY. She leads EY's Technology, Media and Telecoms (TMT) Corporate Finance practice. She has a wealth of corporate finance and consulting experience, spanning public to private sector, private equity-backed, founder owned and corporate buy-side and sell-side transactions. Scott Moeller is a Professor in the Practice of Finance at the Bayes Business School in London, UK, and is the founder and Director of the M&A Research Centre. He teaches 'Mergers & Acquisitions' in the MBA and MSc programmes. He has had a highly successful banking caTrade Review"In a world where rapid technology development and adoption are forcing the pace of change, this book reminds us that human values and relationships are the foundation of all successful business dealings." * Anne Glover, Chief Executive and Co-founder, Amadeus Capital *"Shows the unstoppable rise in the use of big data and AI in large M&A deals, which mirrors every other industry, including global sports such as football. And, just as we found in the sports industry where we argue that "the machine proposes but the human decides", Driessen, Faelten and Moeller show why the human element of deals will only become more important with the increasing use of technology to conduct deals. This is a must-read for anyone engaged in divestitures, acquisitions and large financial deals." * Chris Brady, Chief Intelligence Officer, Sportsology Group *"A insightful and thought-provoking read for those involved in mergers, acquisitions and divestitures, as well as in the world of corporate finance. As deals have become part of the DNA of business strategy, so has the use of technology in advancing and accelerating the execution of the right transactions. Through the lens of experience, the authors use interviews and stories with leading dealmakers to highlight the impact of technology on today's deal market, and to forecast the likely implications of digital transformation to the M&A process. Whether an experienced investment banker or early career analyst, you need to read The Deal Paradox." * Kenneth H Marks, Managing Partner and Founder, High Rock Partners *Table of Contents Chapter - 00: Introduction - Do deals or die; Chapter - 01: Strategy or bust; Chapter - 02: Identify your target; Chapter - 03: Winning hearts, minds and money; Chapter - 04: Priced to perfection; Chapter - 05: Taking care of business; Chapter - 06: Selling the story; Chapter - 07: After the deal; Chapter - 08: Conclusion - The future of the deal;

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Book SynopsisDavid Hayden is the Learning Content Manager at the Chartered Institute of Personnel and Development (CIPD) where he's been working since 2012. Prior to this he was a lecturer at University Centre Doncaster and has held various L&D roles in the private sector. He is based in Doncaster, UK. Steve George is Learning Content Lead at the Chartered Institute of Personnel and Development (CIPD), Prior to this he was a Learning Solutions Consultant at Lumesse. He is based in London, UK.Trade Review"David and Steve have produced a stimulating and inspiring read about how we can all learn and transform our work through the other things we do for fun and the people we interact with. So many of the stories resonated with me, from my own experience of starting to draw and Sketchnote for myself, and then finding it taking over my life. Read this at your peril, who knows what you might discover!" * Rachel Burnham, Consultant & Director at Burnham L&D Ltd.; Previous Chair, CIPD Manchester; illustrator, ‘HR for Hybrid Working’ *"Continuous learning is vital to the improvement of both the individual and businesses. As business environments evolve, learning from other experiences enables individuals and businesses to gain better improvements and results. The premise of this book is to understand and utilise those learning environments between learnt experience, knowledge of one profession and business and how they can be translated into a benefit for other organisations. The authors have been able to capture learnt experiences and how they are used. This book is vital to understanding that journey and those benefits and will be a valuable resource to individuals and organisations who want to have continuous development and improvement." * Ian Pegg, Development Manager, HMRC *"David and Steve have managed to hit the nail on the head by explaining and landing the concept of adjacent learning. They share insights from their own experiences and the experiences of some of the most amazing people I know in this field about leveraging interconnected communities, multiples sides of our identities and bringing great concepts and frameworks from the world of work into learning. Pick up this book, take a deep breath, and get ready to go on a 4 acts journey to explore the power of transferable and non-traditional learning experiences brought in the context of development. Expect to be challenged on your current thinking and leverage new contexts into your practice." * Ciprian Arhire, Global Head, People Experience & HR Service Transformation at Entain Group; Speaker, HR Leader, Podcast Host #FutureOfWork #FutureOfHR at Leading HR into the Future *"This is a highly accessible read that would work well for experienced Learning practitioners as well as people managers with a keen interest for improving performance through learning. It has a natural rhythm almost poetic in places, with some well thought out points for reflection and application. By using the adjacent concept and framing learning to a performance in well-known theatre and cinema productions, the authors are able to lift our expectations and aspirations for learning, plus bring in a whole set of tips, techniques and practical, everyday examples. Using drama and theatre as adjacent disciplines to learn from in particular the focus on the audience - what we want them to feel, how we want them to react, what we want them to remember is a particularly useful anchor. In these ways, this book differs markedly from an academic treatise which can often be conceptual, requiring a fair bit of work to translate into everyday practice. I found the section that focused on the reader and your role in learning to drive your performance and that of your organisation particularly valuable including, a focus on personal (as well as professional) development by encouraging curiosity, self-questioning and reflection. Additionally, the point on bringing purpose to learning, was revelatory for me e.g even compliance training can have a higher relatable purpose that gives it meaning and impact to the learner. The variety of valuable points, techniques and examples that will enable you to improve the learning experience of your learners as well as their ability to translate that into the world of work." * Tony Osude, Commercial & Marketing Director, CIPD *"I read 'Adjacent Learning' with a couple of hats on! Firstly, as a manager of a large team across multiple functions, but also as an organiser of learning events on various scales. Finally, from the perspective of my own learning. What becomes abundantly clear is that we either don't recognise, or choose to ignore the skill sets that we have acquired through life, outside of what would be termed 'work'. The authors' style and process offered the opportunity to explore and reflect on a personal basis, but has also sparked conversation with colleagues about their own experiences of learning outside of work, and how these can be applied in our business." * Ross Banford, Business Director, Media Company *Table of Contents Chapter - 01: How this book works; Chapter - 02: Act 1 - The framework; Chapter - 03: Act 1.1 - Find and curious; Chapter - 04: Act 1.2 - Filter and connect; Chapter - 05: Act 1.3 - Foster and cultivate; Chapter - 06: Act 1.4 - Frame and compose; Chapter - 07: Act 1.5 - Format and call; Chapter - 08: Act 2 - The thinking about; Chapter - 09: Act 2.1 - Thinking about yourself; Chapter - 10: Act 2.2 - Thinking about your audience; Chapter - 11: Act 2.3 - Thinking about the process; Chapter - 12: Act 2.4 - Thinking deeper; Chapter - 13: Act 3 - Thinking beyond; Chapter - 14: Act 4 - The adjacent learning; Chapter - 15: Epilogue

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