Business, Finance & Law Books

Book SynopsisChapter 1: Introduction.- Chapter 2: Internationalization.- Chapter 3: De-internationalization.- Chapter 4: Re-internationalization.- Chapter 5: Business Model Innovation.- Chapter 7: BMI and Re-internationalization.- Chapter 8: Toward an IB-BM research program.

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Book SynopsisChapter 1: Globalisation.- Chapter 2: Labour Markets.- Chapter 3: Capital Markets.- Chapter 4: Business Cycle.- Chapter 5: Economic Growth.- Chapter 6: Entrepreneurship and Innovation.- Chapter 7: Crime and Punishment.- Chapter 8: Education and Human Capital.- Chapter 9: Healthcare and Health Outcome.- Chapter 10: Housing and Home Ownership.- Chapter 11: Migration and the National Economy.- Chapter 12: Digitalisation and the Digital Economy.- Chapter 13: Environment and the Sustainable Economy.

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Book SynopsisPart I: The New Workplace.- Chapter 1: Introduction.- Chapter 2: Where We Prefer to Work.- Part II: Personas in Remote-First Companies.- Chapter 3: Meet the Avatar, the Centrist, and the Community-seeker.- Chapter 4: Aligned and Misaligned Personas: Same Remote-First Company, Different Work Experiences.- Part III: Personas in Office-Forward Companies.- Chapter 5: Meet the Officer, the Progressive, and the Producer.- Chapter 6: Aligned and Misaligned Personas: Same Office-Forward Company, Different Work Experiences.- Part IV: Personas in Hybrid Companies.- Chapter 7: Meet the Integrator, the Traditionalist, and the Rebel.- Chapter 8: Aligned and Misaligned Personas: Same Hybrid Company, Different Work Experiences.- Part V: Finding Alignment.- Chapter 9: How Do Organizations Align Their Workplace Strategy to Employee Work Location Preferences.- Chapter 10: How Do Leaders Align Their Teams.- Chapter 11: How Do You Grow into The Persona You Wish to Be.-  Chapter 12: Alignment and the New Workplace.

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Book SynopsisPart I: Fundamentals of Sustainable Finance.- Chapter 1: History of Sustainable Finance.- Chapter 2: The Rules of Sustainable Finance.- Part II: Sustainable Finance Instruments and Formats.- Chapter 3: Use of Proceeds Format: Deep Dive into Green Bonds and Similar Format Transactions.- Chapter 4: Sustainability-Linked Format: Deep Dive into Sustainability-Linked Loans and Similar Format Transactions.- Chapter 5: Unconventional Formats: Outlying and Emerging Transaction Formats.- Part III: Strategic Considerations and Challenges.- Chapter 6: Enforceability  of Sustainable Finance Commitments.- Chapter 7: Meta-structuring to Facilitate Sustainable Finance Strategy.- Chapter 8: Second Party Opinions and Pre-transaction External Review.- Chapter 9: Greeniums and the Economics of Sustainable Finance Transactions.- Chapter 10: Greenwashing  and Negative Reputational Outcomes.- Chapter 11: Concluding Remarks.

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Book SynopsisMacroeconomic Theory and History.- Basic Macroeconomic Model.- Exogenous and Endogenous Fluctuations.- Exogenous and Endogenous Growth.-  Asset Prices and Bubbles.- Credit Cycle.- Cash Payment and Inflation.- Complete and Incomplete Markets.-  Liquidity Constraints.- Endogenously Incomplete Markets.- Bank Runs and Liquidity Crises.- Money and Job Search.- Dynamic Programming.- Conclusion.

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Book SynopsisPART I – MINDSET.- Introduction.- Leading Success.- Leadership of Liberation.- Liberation in the era of Purpose.- PART II – JOURNEY .-  Liberation.- The Liberation Mindset: Word vs World.- Aspiration. A quest to change the world.- Transformation. The history of the future.- Commitment. Owning the purpose.- Vitality.- The Vitality Mindset: Trilogy of Success- Culture. What we stand for.- Talent. The talent economy.- Organization. Winning with signature processes.- Expression.- The Expression Mindset: Becoming your Purpose.- Engagement. Liberation, one person at a time.- Expectation. Conversations for commitment.- Experience. Mastering expression as performance.- PART III – OUTCOMES- Business Outcomes: Transformation success- Culture Outcomes: Smart, Profitable and Inclusive.- People Outcomes: A renewed mandate for HR- Legacy: Becoming a Liberator.

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Book SynopsisSetting the Stage.- The Building Blocks of AI-Enabled Pricing.- Case Studies: AI in Action.- Guiding Organizational Change for AI-Enabled Pricing.- The Future of AI-Enabled Pricing.

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Book SynopsisChapter 1: Educational System Indicators in OECD and EU Countries Ismael Sanz.- Chapter 2: Empirical Methods – A Brief Introduction to Causal Inference Jesus Carro.- Chapter 3: Evaluating Educational Policies in Practice Alejandro Puerta, María Valkov, and Vedant Bhardwaj.- Chapter 4: The Impact of Class Size on Academic Performance Ismael Sanz.- Chapter 5: The Impact of Families on Education Antonio Cabrales.- Chapter 6: The Effects of Classmates (Peer Effects) José Montalbán Castilla.- Chapter 7: Teachers – Much More Than a Profession Lucas Gortázar.- Chapter 8: Foreign Language Knowledge Brindusa Anghel (Banco de España).- Chapter 9: Early Childhood Education Álvaro Choi (Universitat de Barcelona) & Gabriela Sicilia (Universitat Autònoma de Barcelona).- Chapter 10: Post-Compulsory Education Aitor Lacuesta (Banco de España), Brindusa Anghel (Banco de España), Marcel Jansen (Universidad Autónoma de Madrid y FEDEA), Ana Regil (Banco de España).- Chapter 11: Tertiary Education – Access, Financing, and Cost-Effectiveness José García Montalvo (Universitat Pompeu Fabra, Barcelona School of Economics, IVIE) & Jorge Sainz (Rey Juan Carlos University, University of Bath).- Chapter 12: School Choice Andreu Arenas (Universitat de Barcelona) & Caterina Calsamiglia (ICREA-IPEG, Spain).- Chapter 13: Educational Inequalities Marisa Hidalgo (Pablo de Olavide University) & Iñigo Iturbe (University of Alicante).- Chapter 14: Gender in School Jenifer Ruiz-Valenzuela (Universitat de Barcelona & IEB & CEP, LSE) & Claudia Hupkau (CUNEF Universidad & CEP, LSE) Chapter 15: Non-Cognitive Skills Ildefonso Méndez (Universidad de Murcia) & Gema Zamarro (University of Arkansas).

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Book SynopsisChapter 1: The Challenging and Changing B2B Landscape.- Chapter 2: Marketing Theories under the B2B Lens.- Chapter 3: B2B Marketing Mix.- Chapter 4: Exploring B2B Marketing Strategies.- Chapter 5: Ethics and Sustainability in B2B Marketing.- Chapter 6: Competitive Advantage through B2B Marketing.- Chapter 7: B2B Marketing in the Service Era.- Chapter 8: Servitization.- Chapter 9: B2B Marketing Technology.- Chapter 10: Leadership and People in B2B Marketing.- Chapter 11 Supply Networks in B2B.- Chapter 12: Artificial intelligence in B2B Marketing.

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Book SynopsisPolitical Economy of Regulation.- Regulation in the EU.- Too Much Regulation.- Too Weak to Regulate.- Financial Regulation in the EU.

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Book SynopsisChapter 1: Look before you leap.- Chapter 2: The life cycle of relational contracts.- Chapter 3: Phase 1: internal alignment.- Chapter 4: Phase 2: joint alignment.- Chapter 5: Phase 3: balanced value solutions.- Chapter 6: Phase 4: nurturing the relationship.- Chapter 7: Championing change management.- Chapter 8: setting up for sustainable success.

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Book SynopsisChapter One – The Introduction: The ‘Rivers of Money’.- Chapter Two – Freight is the King.- Chapter Three – Difficult Deals in Difficult Places.- Chapter Four – Messy Business.- Chapter Five – The London Crowd.- Chapter Six – The Industry In Which We Were Paid.- Chapter Seven – Wall Street Warriors.- Chapter Eight – Troubles with Brent.- Chapter Nine  - The White Guys in Tokyo.- Chapter Ten – China is Back.- Chapter Eleven – Market Astrology.- Chapter Twelve - An End and Two Beginnings.- Chapter Thirteen – Transparency and Trading Around Assets.- Chapter Fourteen – Traders 1 : A billion dollars is not what it used to be.- Chapter Fifteen – Traders 2 : Arcadia is in Nigeria.- Chapter Sixteen - Financialization and the Great Recession.- Chapter Seventeen – Paper Boys.- Chapter Eighteen – Epilogue.

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Book SynopsisAcknowledgements.- How to Read This Book.- Chapter 1. Purgatory as A Learning Platform for Leader.- Chapter 2. Pride.- Chapter 3. Envy.- Chapter 4. Anger.- Chapter 5. Sloth.- Chapter 6. Avarice.- Chapter 7. Gluttony and Lust.- Epilogue. The Paradox of Paradise: Why Forgetting Is Not the Answer.- Index.

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Book SynopsisChapter 1: AI and Sustainable Development- A Comprehensive Framework.- Chapter 2: The Double-Edged Sword: AI’s Promise and Threat in Addressing Societal Challenges.- Chapter 3: AI Case Studies and Empirical Evidence.- Chapter 4: The Business Case for AI in Sustainable Development.- Chapter 5: AI Governance, Regulation, and Ethical Implementation.- Chapter 6: AI and Workforce Transformation- Opportunities and Challenges.- Chapter 7: AI and Sustainable Cities– Smart Urban Development for a Greener Future.- Chapter 8: AI and Biodiversity– Protecting Nature Through Technology.- Chapter 9: Conclusions– Charting a Responsible Path for AI in Sustainable Development.

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Book Synopsis1. Financial literacy and financial education: an overview.- 2. How financial literacy can be measured.- 3. Financial literacy and related financial outcomes.- 4. Financial literacy and current challenges: digitalization and sustainability.

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Book SynopsisChapter 1: The agile marketing strategies of B2B startups.- Chapter 2: The adoption of digital tools in the marketing strategies of B2B startups.- Chapter 3: Leveraging digital tools in B2B startups agile approach: A multiple case study analysis.- Chapter 4: Brand positioning strategies in B2B startups: A content analysis.

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Book SynopsisChapter 1. Introduction to the Two-Tier Board Model.- Chapter 2. Composition and Structure of Boards in the Two-Tier Board Model.- Chapter 3. Navigating Intra-Group Boardroom Dynamics.- Chapter 4. Navigating Dynamics Between the Supervisory and Management Boards.- Chapter 5. Board Evaluations in the Two-Tier Board Model.

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Book Synopsis1 Introduction.- 2 The Academic Perspective.- 3 The Regulatory Perspective.- 4 The Practical Perspective.- 5 Main takeaways.

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Book SynopsisChapter 1: Do Women Lack Confidence?.- 1.1 What is Confidence?.- 1.2 What Feeds the “Women Lack Confidence” Narrative?.- 1.3 What Research Says About Women’s Confidence and Ambitions.- 1.4 Overconfidence, Assertiveness, and the Confidence Myth.- 1.5 More Myths: Women are Reluctant Risk-Takers and Women Don’t Ask.- Chapter 2: Disrupt Self-Defeating Behaviors.- 2.1 Self-Doubt and the Power of Reframing.- 2.2 Stop Rumination and Self-Blame.- 2.3 Become Visible, Proactive, and Take Credit.- 2.4 Communication Pitfalls.- 2.5 Be Careful with the Menial Tasks at Work.- Chapter 3: Transform Challenging Conversations into Opportunities.- 3.1 Delivering Bad News.- 3.2 Providing Feedback and Expressing Dissent.- 3.3 Dealing with Conflict: Avoiding the Drama Triangle.- 3.4 Conversations Around Salary, Raises, and Promotions.- 3.5 Managing a Difficult Relationship with Your Boss.- Chapter 4: Recognize and Deflect.- 4.1 Microaggressions.- 4.2 Gaslighting.- 4.3 Myths Perpetuated by Gaslighting.- 4.4 Role Incredulity, Untitling, and Uncredentialing as Forms of Devaluation.- 4.5 Benevolent Sexism.- 4.6 The Queen Bee Phenomenon.- Chapter 5: Faking It, Authenticity, and Imposter Phenomenon.- 5.1 Should We Really Fake It Until We Make It?.- 5.2 Authenticity.- 5.3 Imposter Phenomenon.- Chapter 6: Thriving at Every Life Stage.- 6.1 Motherhood, Work-Life Balance, and Advancing in Your Career.- 6.2 Menopause: Are Hormones Hijacking your Leadership?.- 6.3 How a Therapist Can Help.

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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Book SynopsisTendering constitutes the transition from the drawing and planning stage to the construction phase. In addition to its economic and contractual dimension, it is also an essential tool for translating design quality into built quality. This volume presents various ways to put construction works out to tender. In addition, it explains in practical terms how to describe construction work and how to prepare all of the documentation required for a complete invitation to tender.Subjects: Allocating construction work; Different ways to specify construction work; The structure of a work specification; Quantity determination; Using invitations to tender to realize plan quality.Table of ContentsIntroduction.- Meaning of awards and tendering.- Translating planning quality into building quality.- Potential and risks in awarding and tendering.- Basics of awarding.- Principles of awarding building services.- Awarding aims.- Building the award phase into the planning and execution process.- Contractual basis of awards.- Fixing award units.- Tendering.- Object of tender.- Tender components.- Contractual conditions.- Structure and systematics of service description.- Functional – structural .- Ways in which the architect can influence design.- Degree of tendering depth.- Description of work.- Qualities and requirements.- Necessary information and degree of detail.- Work description possibilities.- Components of a work description position.- Descriptive style.- Quantities, quantity surveying.- Assembling elements as complete work descriptions.- Appendix.- Relevant international standards.- Relevant German-language standards (in German edition).

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Book SynopsisThis A-Z memoir about art publishing celebrates the ten-year anniversary of JRPRingier, created in 2004 by Swiss art curator Lionel Bovier and Ringier AG owner Michael Ringier. With 632 books and 1,800 authors published, 20,000 printing hours, 4,000 tons of books transported and one million sold, JRPRingier continues to work collaboratively with contemporary artists to produce carefully curated, high-quality publications. The book goes from A for Art Publisher and B for Books to Y for Yellowpress and Z for Zombie Books (projects that are in the state of non-death: they are not officially stopped, so they weigh on you, on your program''s list, being revived every now and then by someone who does not want them to die, without being able to make them exist) and is illustrated with images of signings and on-press scenes. This volume is published in the Hapax series.

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Book SynopsisTwo contrasting terms are joined to conjugate the traditional idea of metropolis (the centre of a vast territory, hierarchically organised, dense, vertical, produced by polarization) with horizontality (the idea of a more diffuse, isotropic urban condition, where centre and periphery blur). Beyond a simplistic centre vs periphery opposition, the concept of a horizontal metropolis reveals the dispersed condition as a potential asset, rather than a limit, to the construction of a sustainable and innovative urban dimension. Around 1990, Terry McGee, an urban researcher at the University of British Columbia, coined the term "desakota", deriving from Indonesian "desa" (village) and "kota" (city). Desakota areas typically occur in Asia, especially South East Asia. The term describes an area situated outside the periurban zone, often sprawling alongside arterial and communication roads, sometimes from one agglomeration to the next. They are characterised by high population density and intensive agricultural use, but differ from densely populated rural areas by more urban-like characteristics. The new book The Horizontal Meteropolis investigates such areas alongside examples in the US, Italy, and Switzerland. The study highlights the advantages of the concept and its relevance in economical, ecological, and social aspects. The concept reflects a vision of global urbanisation that no longer allows for "outside" areas and that will test the urban ecosystem to its limits.

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Book SynopsisTable of ContentsFrontmatter -- Contents -- List of tables. List of figures -- Introduction -- Part I. Symbolic Aspects of Organizations -- Chapter 1. Painting Over Old Works: The Culture of Organization in an Age of Technical Rationality -- Chapter 2. Interrelations Between Corporate Culture and Municipal Culture: The Lüneburg Saltworks as a Medieval Example -- Chapter 3. Corporate Culture, the Catholic Ethic and the Spirit of Capitalism: A Quebec Experience -- Chapter 4. Dependency and Worker Flirting -- Chapter 5. Culture and Crisis Management in an English Prison -- Part II. Power as a Symbolic Domain -- Chapter 6. Zombies or People – What Is the Product of Work? Some Considerations About the Relation Between Human and Nonhuman Systems in Regard to the Socio-Technical-Systems Paradigm -- Chapter 7. Organizations as Networks of Power and Symbolism -- Chapter 8. Crashing in ’87: Power and Symbolism in the Dow -- Part III. Management, Consultancy, and Metaphor -- Chapter 9. Merchants of Meaning: Management Consulting in the Swedish Public Sector -- Chapter 10. Metaphor Management: On the Semiotics of Strategic Leadership -- Chapter 11. Culture and Management Training: Closed Minds and Change in Managers Belonging to Organizational and Occupational Communities -- Chapter 12. The 'Commando' Model: A Way to Gather and Interpret Cultural Data -- Part IV. Style and Aesthetics -- Chapter 13. The Collusive Manoeuvre: A Study of Organizational Style in Work Relations -- Chapter 14. Aesthetics and Organizational Skill -- Part V. Whole Organizations -- Chapter 15. Computers in Organizations: The (White) Magic of the Black Box -- Chapter 16. The Organizational Sensory System -- Chapter 17. The Dynamics of Organizational States of Being -- Part VI. Against Conclusions: Comments on Theory and Post-Modernism -- Chapter 18. Seeing Through: Symbolic Life and Organization Research in a Postmodern Frame -- Chapter 19. Organizational Bricolage -- Authors’ Biographical Notes -- Backmatter

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How to make sound investment decisions: Fundamentals of Investment Appraisal, 2nd edition, is based on long-term experience with students and is written in an easily understood style. A case study has been constructed to illustrate all methods discussed. The goal of the book is to pace a sure way through the variety of methods in investment appraisal. Mathematical basics are specifically explained in detail. The book shows clearly why there are different methods in investment appraisal and on where to focus in a given situation. As all methods are introduced by the same case study, it is easy to compare and evaluate the results. The statements in the text are further consolidated by abstracts and evaluations of each of the methods. Exercises with extensive solutions will lead to the confidence which is necessary for an ease of handling the investment appraisal techniques and for a good preparation for students’ exams. German and international students at universities and other institutions of higher education will find this book an excellent systematic preparation for their exams.

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Book SynopsisWhat is public relations? What do public relations professionals do? And what are the theoretical underpinnings that drive the discipline? This handbook provides an up-to-date overview of one of the most contested communication professions. The volume is structured to take readers on a journey to explore both the profession and the discipline of public relations. It introduces key concepts, models, and theories, as well as new theorizing efforts undertaken in recent years. Bringing together scholars from various parts of the world and from very different theoretical and disciplinary traditions, this handbook presents readers with a great diversity of perspectives in the field.

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Book SynopsisThis handbook offers a unique and original collection of analytical studies in Islamic economics and finance, and constitutes a humble addition to the literature on new economic thinking and global finance. The growing risks stemming from higher debt, slower growth, and limited room for policy maneuver raise concerns about the ability and propensity of modern economies to find effective solutions to chronic problems. It is important to understand the structural roots of inherent imbalance, persistence-in-error patterns, policy and governance failures, as well as moral and ethical failures. 　　　　 Admittedly, finance and economics have their own failures, with abstract theory bearing little relation with the real economy, uncertainties and vicissitudes of economic life. Economic research has certainly become more empirical despite, or perhaps because of, the lack of guidance from theory. The analytics of Islamic economics and finance may not differ from standard frameworks, methods, and techniques used in conventional economics, but may offer new perspectives on the making of financial crises, nature of credit cycles, roots of financial system instability, and determinants of income disparities. 　　　 The focus is placed on the logical coherence of Islamic economics and finance, properties of Islamic capital markets, workings of Islamic banking, pricing of Islamic financial instruments, and limits of debt financing, fiscal stimulus and conventional monetary policies, inter alia. Readers with investment, regulatory, and academic interests will find the body of analytical evidence to span many areas of economic inquiry, refuting thereby the false argument that given its religious tenets, Islamic economics is intrinsically narrative, descriptive and not amenable to testable implications. Thus, the handbook may contribute toward a redefinition of a dismal science in search for an elusive balance between rationality, ethics and morality, and toward a remodeling of economies based on risk sharing and prosperity for all humanity

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Book Synopsis The contemporary finance deals mainly with multilateral and multi-counterparty transactions. Islamic Jurisprudence (Fiqh) has yet to develop its conceptualization of this modality of financing. Thus far, it has become a norm for large financing projects to rely on a complex structure of interconnected bilateral contracts that in totality becomes opaque, complex and costly. An unfortunate result of the unavailability of an efficient Fiqhi model applicable to modern multilateral and multi-counterparty contracts has been the fact that the present Islamic finance has been forced to replicate conventional risk-transfer (interest rate based) debt contracts thus drawing severe criticisms of duplicating conventional finance. In 2012, a gathering of some of the Muslim world’s most prominent experts in Jurisprudence (Fuqaha) and economists issued the Kuala Lumpur Declaration (Fatwa) in which they identified risk sharing as the essence of Islamic finance. The Declaration opened the door for a new Fiqh approach to take the lead in developing the jurisprudence of multilateral and multi-counterparty transactions. This Declaration (Fatwa) provides a prime motivation to search for a comprehensive model of risk sharing that can serve as an archetypal contract encompassing all potential contemporary financial transactions. From the perspective of Islamic Jurisprudence (Fiqh), the technicalities of the concept of risk sharing in contemporary finance have yet to be defined in Islamic literature. This book attempts to clarify and shed light on these technicalities from the perspective of Fiqh. It is a comprehensive study that relies on the fundamental Islamic sources to establish a theoretical and practical perspective of Fiqh encompassing risk-sharing Islamic finance as envisioned in the Kuala Lumpur Declaration of 2012. This new paradigm should lead to a more efficient approach to multilateral and multi-counterparty Islamic contracts which, here-to-fore has been lacking in the current configuration of Islamic finance.

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Book Synopsis Even though the number of working women has steadily increased over the last few years, women are still significantly under-represented in STEM activities (i.e. mathematics, informatics, science and technology). In order to eliminate this under-representation, numerous education policies and corporate initiatives, particularly in the recent past, have been aimed at increasing women's enthusiasm for STEM activities and professions. According to the latest surveys, however, it is clear that these efforts have not yet led to the desired success. Compared to their male counterparts, women continue to do fewer STEM activities. One possible reason for this is that relatively little is yet known about the concrete impact of the above education policies on working with innovation and technology: What are the gender differences between women and men? Is it enough to recognize these differences, or should these differences ideally not only be recognized, but also treated appropriately or even encouraged? This anthology deals with current topics in technology and innovation management against the background of these and other gender-relevant aspects. Empirical analyses and experiments in collaboration with companies from various sectors provide a sound scientific basis on which new results and findings are presented: How do women and men deal with creativity and competition? How are technologies applied and how can differences in access to technology be deduced? Answers to these and other questions help decision-makers in politics and business to proactively use the differences between women and men to motivate women to work in the STEM field and to strengthen them by acknowledging existing differences.

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Book SynopsisThe Journey Mapping Playbook: A practical guide to preparing, facilitating andunlocking the value of customer journey mapping A valuable guide in helping you build stronger customer experience programmes by developing effective customer experience strategies. Customer journey mapping is a vital tool used by Customer Experience professionals around the world. The journey map is crucial in understanding and managing the customer's perception of your service or brand at critical touchpoints and prioritising how to improve that experience. Journey mapping also shows where great experiences currently exist within the company and how they should be celebrated or protected. The danger in not journey mapping or getting it wrong is having no meaningful purpose and no consensus around what actions to take or why. At best, you risk wasting time, and effort or, at worst, handing your advantage over to your competitor. What should a customer journey map envisage? How should you use it? And how do you plan, facilitate then demonstrate the value of journey mapping by providing a compelling argument within the organisation to make changes? The Journey Mapping Playbook is an accessible how-to-do-it toolkit aimed at customer experience (CX) and marketing professionals who wish to improve their customer and employee experience.Jerry Angrave, a Customer and Passenger Experience Director who works across many sectors, including aviation and travel, financial services, professional services, and manufacturing, provides insight and practical guidance on planning, facilitating, and delivering a strategic journey mapping workshop. In this playbook, you will learn how to:Define journey mapping;Understand why a journey map is commercially important;Prioritise which journeys to focus on and how;Decide whom to invite and which tools to prepare;Plan for an effective session;Make every stage of the journey relevant and purposeful;What to do at the output of the workshop to ensure you get the most out of them;Build an ongoing programme;Nurture better and more profitable customer experiences. This book is for you if: You are a customer experience or marketing professional;You are in the early stages of building a rewarding career in customer experience; The Journey Mapping Playbook is a practical guide, presented in striking colour, with downloadable worksheets and frameworks to help you prepare, plan and run your workshop. Events around the book Link to a De Gruyter Online Event in which the author Jerry Angrave and founder & CEO of Empathyce, together with Ian Golding, Global Customer Experience Specialist; Sarah Corney, Head of Digital Experience, CIPD, London; and Nathalie Wickens, Customer Experience Manager, Cardiff Airport, discuss how business professionals can develop confidence with Customer Journey Mapping by making business decisions which are aligned with the experiences of the people they serve:https://youtu.be/s64kDe1dm2Y

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Book SynopsisDeliver on your digital transformation by learning from the insights and experiences from organizations adapting their approaches to life in the digital world. Business leaders, industry strategists, academics, and policy makers are all scrambling to make sense of digital transformation, and to define strategies for success in our increasingly digital economy. This book provides today’s leaders, managers, and practitioners with the tools for understanding, leading, and delivering in the digital age. »What I see here is an excellent survey of the best thinking on Digital Transformation. It’s a book I wish I had written.« Brad Power, Process Innovator »A clear and crisply written guide for any manager considering delivering digital transformation who would like a digestible introduction to key technology trends, organisational and social impact as well as a glimpse of the future.« Petrina Steele, Equinix »A thoroughly enjoyable read. A great synthesis of many different sources that I’m sure will be an invaluable guide for managers.« Richard Sargeant, faculty.ai

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Book SynopsisInnovation and Collaboration in the Digital Era provides a holistic approach to collaborative innovation, innovation management and innovation leadership. It is full of practical advice and includes 34 interviews with high-level politicians, innovation industry leaders, academics and entrepreneurs discussing the reality of innovation and how to create change for a positive impact. Many quotes are included from researchers and practitioners in the innovation field who have participated as guests in the author’s podcast “Business of Collaboration” or in interviews with the Collabwith Magazine which she produces. This is a powerful book full of practical frameworks and one-page canvases which act as reminders of the value of making needs and expectations explicit. The author provides frameworks and tools that can be used to support collaboration journeys across different sectors and organizations. She also offers clarity to the reader for their innovation journey and brings a new perspective on how to innovate and understand innovation. Jara Pascual focuses on the importance of managing emotions and feelings of frustration which can be very common during a collaborative innovation process. She explores the interaction between Emotional Intelligence and business and shows how to remove and manage frustration and how to produce a positive outcome. Innovation and Collaboration in the Digital Era will empower the reader to take action and show how to change your conversation about innovation and collaboration.“Jara Pascual, with colleague Celia Avila-Rauch, has been able to distill and apply the ability model of emotional intelligence to the art and science of innovation and innovation leadership. In our work we note that feelings are not always facts but that emotions as a form of data. More than that, emotions can assist or facilitate with decision making, creativity and innovation rather than getting in the way, but only if leaders are “smart” about emotions and develop and deploy their emotional intelligence skills.” Dr David R Caruso, Emotional Intelligence Skills Group, Founder Yale Center for Emotional Intelligence, Research Affiliate

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Book Synopsis Winner of the GOLD Nonfiction Book Award presented by the Nonfiction Authors Association! Speaking Out on Governance presents a range of viewpoints concerning the role of today’s corporation and its board of directors. The author engages in candid discussion with subject matter experts including boardmembers, corporate attorneys, academics, institutional investors, regulators, and activists. These interviews of leading authorities in the corporate governance arena provide the reader with unique insight into the vitally important but often misunderstood role played by the board. Deborah Hicks Midanek discusses perspectives regarding what directors of businesses actually do and should do; the true motivations and concerns of the various parties seeking to influence corporate behavior; legal issues surrounding the board; and the key similarities and differences of opinion that may help improve effectiveness of all parties and increase board and director effectiveness. This book is essential reading for corporate directors and would-be directors, senior managers, attorneys, consultants and anyone interested in what drives organizational behavior. Table of Contents Foreword Introduction: What is the Governance Revolution? Part I: The Investors Part II: The Legislators Part III: The Regulators Part IV: The Legal System Part V: Academia Part VI: The Media Part VII: The Company Conclusion: Distilling the Themes and Variations

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Book SynopsisIn the twenty-first century, it is necessary for Asia to step up and assume a larger leadership role on the global stage, commensurate with its economic weight and interests. Eighty-eight percent of the increase in the numbers of the middle class in the next five years will take place in Asia, underscoring the reality that global business and leadership will be colored in significant ways by Asian values, approaches and strategies. This book explores how this may impact our view and conceptual approach to the notion of global leadership. The contributors to this collection explore and examine the concept of global Asian leadership and outcome implications at the societal, corporate and policy-making level. They argue that global leaders will increasingly focus on specific needs, values and strategies that are uniquely Asian, which emphasizes the reality that we most likely will have to redefine our notion of global leadership. This comprehensive study of the integration of Asian and global leadership will benefit those employed in the corporate, government and educational sectors as well as a broader audience with an interest in leadership, policy-making and economics. "To truly understand Asia, one needs to grasp not only its cultural dimensions, but also the organizational and societal contexts which provide a training ground and unique challenges and opportunities for Asian leaders. In this book, leading scholars share the latest thinking and scientific research on exactly these topics. Highly recommended for both novices and seasoned executives and scholars!"Donald L. Ferrin, Ph.D., Professor of Organisational Behaviour and Human Resources, Lee Kong Chian School of Business, Singapore Management University "While Asia’s rapid economic growth has caught the attention of the world, the study of the leadership engine behind the growth has been scarce. This book fills the void by assembling a coherent group of insightful articles to explore and explicate how Asian business leadership is different yet also similar to Western business leadership. The similarity resides in the meaning of leadership, that is, the capacity to influence others to achieve a common goal, whereas the difference manifests in the means or styles to exert such influence. With better and deeper understandings of Asian business leadership, this book offers invaluable wisdom to bridge the gap between the East and West for a more prosperous future of all mankind"Philip M. Condit, Endowed Chair Professor in Business Administration, Editor-in-Chief of Management Insights and Incoming Editor-in-Chief of Management and Organization Review, Department of Management and Organization, Foster School of Business, University of Washington Table of ContentsIntroduction: When friends meet in the 21st Century: An Asian perspective on global leadership--David De Cremer PART I: Understanding Asian Leadership in a Global Setting 1. Global Leaders Developing in Asia--Dean Tjosvold, Alfred S. H. Wong, & Nancy, Y. F. Chen 2. Asian Cultures and leadership--Zhaoli Song 3. Values in Asian Global Leadership--Melody P M Chong 4. Dual strategy theory: Implications for global leadership--Mark van Vugt PART II: On the Challenges of Asian Leadership in a Global Setting 5. Asian social entrepreneurs: Taking on neglected problems--Audrey Chia 6. Acting Fast and Pondering Slow: Putting Asian Leadership in Context--David De Cremer PART III: Demonstrating the use of Asian Global Leadership 7. Building Collective Leadership Capacity for Growth--Alison Eyring 8. Humor and leadership effectiveness: Comparing East vs. West--Sam Yam 9. The role of the leader in shaping a civil and respectful workplace--Sandy Lim 10. Global leadership needs Eastern Approaches to Creativity--Mike Mai 11. Management development in Asia as an antecedent of career success--Irene De Pater

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Book SynopsisEntrepreneurs as well as seasoned business leaders are struggling to innovate and stay ahead of change in the age of decentralization. What separates the companies that get disrupted from the ones that thrive when faced with decentralization? What tactics can be deployed to decentralize large monolithic organizations? Drawing on their experience as researchers and tech entrepreneurs, Professors Calcaterra and Kaal show how to Learn to embrace the change that comes with decentralization Evolve technology, communication, and culture as the business encounters decentralization Use best practices to maintain profitability in the emerging environments of decentralization across industries Combine responsibility with velocity to leverage the advantages of decentralization for the common good The book examines the core infrastructure elements that are needed before the first genuinely decentralized transaction can happen including a legal environment, underwriting, a truly decentralized blockchain that can overcome the blockchain trilemma (decentralization, scaling, security), and efficient governance of blockchains. Decentralization is essential reading for businesses seeking to win in an increasingly decentralized world where adaptation speed is the competitive advantage that matters most. Table of ContentsIntroduction Part I: What is Decentralization? Decentralization is Eating (and Saving) the World Types of Decentralization Three Basics of Decentralization Five Stages of Decentralization Three Key Techniques of Decentralization Part II: The Brave New World of Decentralization Commerce Disruptions Societal Innovations Leapfrogging Decentralization beyond High Tech Decentralization of Large Organizations When Should I Start Decentralizing? Can I Choose not to Decentralize? Decentralization is Iterative Decentralization Regions to Watch Part III: Decentralization Neutralizers Tribe Characteristics S-Curve of Centralization Degrees of Decentralization Grassroots Democratic Legitimacy of Code Governance Infrastructure Requirements Defending Against Decentralization Part IV: Unleashing the Power of Decentralization How to Increase the Degree of Decentralization Eight Key Transitions Decentralized Infrastructure Innovation Decentralized Smart Contract Business Decentralized Underwriting – Insurance Decentralized Governance Decentralized Legal Environment - Distributed Jurisdiction Part V: How to Make Money in Decentralization Historical Evidence: Decentralization Removes Profit Margins Five Factors that Explain Profit Margin Removal Upon Decentralization How to Reverse the Trend Nine Counterintuitive Rules for Making Money in Decentralized Systems Five Factors of Decentralization that Change Commerce Part VI: Responsible Decentralization Responsible Decentralization in Society and Commerce Framework for Responsible Decentralization The Response Spectrum Balancing Responsibility and Velocity as Decentralization Grows Conclusion Acknowledgments Appendix A: Disclosures Appendix B: The Decentralizers Index

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Book SynopsisManagers often isolate their innovation teams, but wouldn’t it be better to engage all the workers in innovation? This book describes a framework that makes innovation a daily consideration for all. It involves allowing a knowledge network to develop naturally which complements the existing organizational structure making it more organic. It fosters more extensive collaboration amongst workers to produce more imaginative solutions that maximize value. The workers are encouraged to consult one another spontaneously across their organization and beyond its traditional boundaries. Insightful and constructive exchanges stimulate their thinking making them creative partners. Unsuspected capabilities, ideas and value are revealed. Philippe Davidson describes creative deliberation techniques designed to maximize stakeholder value. The framework also makes organizations nimbler and more resilient to market changes. They become more sustainable in ever-changing conditions because learning and change become the norm. Innovation champions will find powerful arguments for introducing democratized innovation in their organizations. A wealth of practical techniques and handy tips for participative work-based training will help organizational trainers and facilitators to democratize innovation. Management consultants will find invaluable insights to advise their clients on innovation. Your workers are your organization’s best agents of change - unleash their natural creativity!

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Book SynopsisBusinesses fail – some spectacularly and suddenly, others more gradually over time. In some companies business decline can be turned around or at least delayed. In many others there is no option other than business closure. Over the past twenty years the rate of business failure has accelerated. Insolvency rates are high not just for small businesses but also for large well known public companies. Identifying possible causes of business distress is now recognised as an important agenda item. Creating the capacity to bounce back from such distress – business resilience – has become a priority. The authors blend their own practical experience, academic research and a systematic analysis of recent high profile cases including Flybe Group Plc, Arcadia Group Ltd, Carillion Plc, NMC Health Plc and Thomas Cook Group Plc in a review of potential causes of business distress and key resilience drivers. This is presented in detail in separate chapters covering business purpose, board effectiveness, the quality of strategic planning, financial stewardship, risk management, business turnaround strategies and director duties in times of business distress. The book sets out a practical benchmarking framework in the form of a toolkit with a series of detailed evidences – performance indicators – that companies can use to assess potential business distress and build a resilient company.

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Book Synopsis Banking Associations, as business associations representing the interests of its members (banks) at the national level, in today’s changing regulatory and economic environment have an increasingly important role not only in the Banking sector but in the wider economy. Their increasing importance is deriving from their mission, structure and capabilities to obtain and promote different interests in the economy and wider society. It is important to understand their mission, vision and activities and ideally to include Banking Associations in the market decision making process. Countries where that had previously been the case were observed to achieve a higher level of mutual understanding of different stakeholders, and thereby produced greater value-added.

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Book SynopsisBootstrapping is a conceptually simple statistical technique to increase the quality of estimates, conduct robustness checks and compute standard errors for virtually any statistic. This book provides an intelligible and compact introduction for students, scientists and practitioners. It not only gives a clear explanation of the underlying concepts but also demonstrates the application of bootstrapping using Python and Stata.

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Book SynopsisThis book explores how philanthropy is perceived and practiced in a predominantly Muslim society. It is the first academic quantification of philanthropic giving and volunteering using a representative sample of the Egyptian population, providing the reader with a quantitative and qualitative analysis of the state of philanthropy in Egypt. The book discusses traditional and religious philanthropic mechanisms and provides a thorough explanation of the waqf system, how it is perceived today, and how it could support innovation. Furthermore, as a solid direct product of the research embodied in the creation of a community foundation, it discusses reviving and modernizing the concept of waqf, thus elaborating an example of how academic studies may be employed to create proto-types for learning and calculated action.

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