Business, Finance & Law Books

Book SynopsisThe Most Widely Read Work on the Subject _ Completely Updated to Cover the Latest Developments and Advances In Today's Money Market! First published in 1978, Stigum's Money Market was hailed as a landmark work by leaders of the financial, business, and investment communities. This classic reference has now been revised, updated, and expanded to help a new generation of Wall Street money managers and institutional investors. The Fourth Edition of Stigum's Money Market delivers an all-encompassing, cohesive view of the vast and complex money marketâoffers careful analyses of the growth and changes the market has undergone in recent yearsâand presents detailed answers to the full range of money market questions. Stigum's Money Market equips readers with: A complete overview of the large and ever-expanding money market arenaQuick-access to every key aspect of the fixed-income marketA thorough updating of information on the Table of Contents Part I: some Fundamentals 1: Introduction 2: Funds Flows, Banks and Money Creation 3: The Instruments in Brief 4: Discount and Interest-Bearing Securities 5: Duration and Convexity Part II: The Major Players 6: The Banks: Domestic Operations 7: The Banks: European Operations 8: The Treasury and the Federal Agencies 9: The Most Watched Player: The Fed 10: The Market Makers: Dealers and Others 11: The Investors: Running a Short Term Portfolio Part III: The Markets 12: The Federal Funds Market 13: The Repo and Reverse Markets 14: Government and Federal Agency Securities 15: Financial Futures: Bills and Euros 16: Treasury Bond and Note Futures 17: Options: In the Fixed- Income World 18: Euros: Cash Time Deposits and FRAs 19: Interest Rate Swaps 20: Certificates of Deposit: Domestic, Euro and Yankee 21: Bankers' Acceptance 22: Comercial Paper: DomestiCommercialo 23: Bank Sales of Loan Participations 24: Medium-Term Notes 25: Municipal Notes

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Book SynopsisIn Never Give Up, Donald Trump tells the dramatic stories of his biggest challenges, lowest moments, and worst mistakes--and how he uses tenacity and creativity to turn defeat into victory. Each chapter includes an inspiring story from Trump's career and concludes with expert commentary and coaching from adversity researcher and author Paul Stoltz.Trade Review"The brisk, passionate and no nonsense style makes them [Trump's books] inspiring and motivating to read." (businessopportunitiesandideas.co.uk, Tuesday 26th February 2008)Table of ContentsAcknowledgments xiii Introduction xv Chapter 1 the Lowest Moment In My Life and How I Fought Back: A Billion Dollars In the Hole 1 Chapter 2 Failure is Not Permanent: Wholeness and the Art of the Comeback 5 Chapter 3 the Apprentice Was Supposed To Be A Big Mistake: Get the Best Advice You Can, Then Trust Your Gut 8 Chapter 4 Is This A Blip Or A Catastrophe? Be Prepared For Things That Happen Outside Your Game Plan 12 Chapter 5 I Love A Good Fight: the Trump Soho Hotel Condominium 18 Chapter 6 Remembering September 11, 2001: If You Never Give Up, You’ll Be Able To Give Back 24 Chapter 7 Expect Problems and You’ll Be Ready When They Come: Getting Trump Tower Off the Ground 28 Chapter 8 Frequently Asked Questions 34 Chapter 9 When the Other Side Expects A Duel, Offer A Partnership: Trump International Golf Links, Scotland 39 Chapter 10 Separate Yourself From the Complaining Crowd: You Can Create Your Own Luck 45 Chapter 11 Sometimes You Have To Swallow Your Pride: Trump International Hotel & Tower, New York 48 Chapter 12 Courage Isn’t the Absence of Fear, It’s the Conquering of Fear 54 Chapter 13 Be Passionate—It’s the Only Way to Move Mountains: Building Trump Internatonal Golf Club 57 Chapter 14 If You See Big Problems, Look For Big Opportunities: Transforming A Dilapidated Neighborhood Into A World-Class Hot Spot 62 Chapter 15 Cultivate A Sense of Discovery: A Letter From My Kindergarten Teacher 69 Chapter 16 Know When To Cut Your Losses 71 Chapter 17 Business is About Knowing the World 75 Chapter 18 If You Think You Can Complete A Six-Year Project In Six Months, You Probably Can: Wollman Rink, Central Park, New York City 78 Chapter 19 Don’t Let Fear Stop You—Even In Front of Millions of People: Doubts Will Continue To Surface, Even After You’ve Made Up Your Mind To Go Forward 83 Chapter 20 Don’t Take Yourself Too Seriously 89 Chapter 21 Sometimes You Have to Start Over: Dubai 91 Chapter 22 I Told My Friend He Was A Big Time Loser: the Power of Focus 95 Chapter 23 Do Something For Your Community: Trump On the Ocean 97 Chapter 24 Defending the Flag 100 Chapter 25 When Your Wardrobe Malfunctions In Front of 10,000 People, Make It Part of Your Act: Two Public Speaking Screwups 102 Chapter 26 Don’t Get Complacent—Thinking You’re Foolproof is A Good Way to Set Yourself Up For A Big Mistake: How New Trump Projects Happen 106 Chapter 27 Only In New York! This City Will Serve Up Problems and Solutions You Won’t Find Anywhere Else 112 Chapter 28 How To De-Stress 115 Chapter 29 You Will Be Attacked For Trying To Change Anything: Mar-A-Lago 117 Chapter 30 Set the Record Straight 125 Chapter 31 Do Give Up—On Complainers 128 Chapter 32 Be Patient—You May Have To Wait 20 Years For A Deal To Pay Off: A West Side Story 130 Chapter 33 Fred Trump’s Four-Step Formula For Getting Things Done 135 Chapter 34 the Turnaround Always Starts With Creative, Positive Thinking: 1200 Foreclosed Apartments In Cincinnati 138 Chapter 35 Get the Most From Every Day 142 Chapter 36 Take A Lesson From Muhammad Ali and Me—Know When To Brag: Noise Versus Substance Versus Chemistry 144 Chapter 37 How Would I Look With A Shaved Head? Wrestlemania 147 Chapter 38 When You’re Attacked, Bite Back: A Book and A Lawsuit 150 Chapter 39 Prime Real Estate Falls Into the Pacific—Now What? Trump National Golf Course In Palos Verdes, Calfornia 153 Chapter 40 Think Internationally 157 Chapter 41 Where Others Fail—There’s Your Opportunity: A Wall Street Story 159 Appendix A Trump’s Top 10 List For Success 165 Appendix B Trump’s Rules For Negotiating 167 Index 169

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Book SynopsisAccounting Information Systems and Internal Control provides comprehensive approaches to the design and evaluation of internal control systems. In doing so, it covers both the traditional process approach that focuses on individual organizational processes, and a contemporary typology approach that focuses on different types of organizations as unique combinations of organizational processes. In both approaches and throughout the text, IT is considered an integral part and enabler of internal control.Table of ContentsAbout the Authors vii Preface ix PART I Foundations of Internal Control 1 1 Organizations and their Systems 3 2 Internal Control 27 3 Bridging the Gap between Internal Control and Management Control 57 4 The Dynamics of Control and IT 77 5 Documenting and Evaluating Internal Control Systems 119 PART II Internal Control in Various Organizational Processes 141 6 Organizational Processes 143 7 The Purchasing Process 149 8 The Inventory Process 163 9 The Production Process 175 10 The Sales Process 187 11 Secondary Processes 201 PART III Internal Control in Various Types of Organizations 213 12 Typology of Organizations 215 13 Trade Organizations 229 14 Production Organizations 247 15 Service Organizations with a Limited Flow of Goods 277 16 Service Organizations that Put Space and Electronic Capacity at their Customers’ Disposal 297 17 Service Organizations that Put Knowledge and Skills at their Customers’ Disposal 321 18 Governmental and Other Not-for-profi t Organizations 351 Bibliography 363 Glossary 365 Index 377

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Book SynopsisThe Universal Principles of Successful Trading clearly andunambiguously articulates trading principles that distinguish thewinners from the losers.Table of ContentsAcknowledgments. Preface. Foreword. Introduction. Chapter 1 A Reality Check. Why Do 90 Percent of Traders Lose? Common Mistakes—Year One. Common Mistakes—Year Two. Common Mistakes—Year Three. How to Join the 10 Percent Winners' Circle. In Summary. Chapter 2 The Process of Trading. The Process of Trading. Chapter 3 Principle One: Preparation. Maximum Adversity. Emotional Orientation. Losing Game. Random Markets. Best Loser Wins. Risk Management. Trading Partner. Financial Boundaries. In Summary. Chapter 4 Principle Two: Enlightenment. Avoiding Risk of Ruin. Embracing Trading's Holy Grail. Expectancy. Opportunities. Pursuing Simplicity. Treading Where Most Fear. Validation. In Summary. Chapter 5 Principle Three: Trading Style. Trading Mode. Time Frames. Choosing Your Trading Style. Long-term Trend Trading. Short-term Swing Trading. Long-term Trend Trading Versus Short-term Swing Trading. In Summary. Chapter 6 Principle Four: Markets. Good Operational Risk Management Attributes. Good Trading Attributes. In Summary. Chapter 7 Principle Five: The Three Pillars. Money Management. Methodology. Psychology. Chapter 8 Money Management. Martingale Money Management. Anti-Martingale Money Management. Key Concepts. History. Anti-Martingale Money Management Strategies. Trading Forex_Trader Using a Single Contract with No Money Management. Forex_Trader Using Fixed-Risk Money Management. Forex_Trader Using Fixed-Capital Money Management. Forex_Trader Using Fixed-Ratio Money Management. To Chase $18,000,000 in Profits or to Chase $1,500,000 in Profits, That is the Question. Forex_Trader Using Fixed-Units Money Management. Forex_Trader Using Williams Fixed-Risk Money Management. Forex_Trader Using Fixed-Percentage Money Management. Forex_Trader Using Fixed-Volatility Money Management. Which Money Management Strategy to Choose? Trading Equity Momentum. In Summary. Chapter 9 Methodology. Discretionary or Mechanical Trading. Creating a Methodology. Trend Trading. Not All Indicators are Bad. But Don't Markets Change? Multiple Methodologies. Basic Attributes of Winning Methodologies. Example of a Winning Methodology—The Turtle Trading Strategy. Example of an Objective Trend Tool. Fibonacci: Fact or Fiction. Placebo Traders. In Summary. Chapter 10 Psychology. The Consensus View. Managing Hope. Managing Greed. Managing Fear. Managing Pain. Maximum Adversity. In Summary. Chapter 11 Principle Six: Trading. Putting it All Together. Trading: Order Placement. In Summary. Chapter 12 Just One Piece of Advice. Balance. The Market Masters. Ramon Barros. Mark D. Cook. A Diverse Group of Traders. Michael Cook. Kevin Davey. Tom DeMark. Lee Gettess. Daryl Guppy. Richard Melki. Geoff Morgan. Gregory L. Morris. Nick Radge. Brian Schad. Andrea Unger. Larry Williams. Dar Wong. A Wealth of Advice. Chapter 13 A Final Word. Appendix A Risk-of-Ruin Simulator. Simulator Variables. Model Logic. Simulator. DIY Simulator. Appendix B Risk-of-Ruin Simulator. DIY VBA Risk-of-Ruin Simulator. VBA Code for Risk-of-Ruin Simulator. Appendix C Risk-of-Ruin Simulations. Index.

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Book SynopsisThis book provides valuable insights for CEOs, as well as financial, commercial, and marketing directors/managers, business owners, startups, and students. Businesses are on the lookout for the one methodology that singlehandedly helps to achieve their goals, and definitively address issues such as “what needs to done” and “which activities to avoid”. With BITSING, a scientifically proven methodology, you are able to predict results by using facts in order to be 100% certain of achieving goals. This book enables factual insight into (positive) financial returns, in advance of executing strategies accordingly. BITSING can be applied by the biggest multinational to the smallest startup. The 7 laws in this book guide you through the process of improving your business strategy. With chapters like How to be Unbeatable, Realise Effective Campaigns, and Ensure That You Reach Your Goals, the author explains how this methodology works and how to implement it in your own business. By using examples, illustrations, and insights, this book provides multiple entry points for readers who want to execute the BITSING strategy accordingly. As a result of working closely with several universities, the methodology is scientifically validated, in addition to its proven performance within numerous organisations and businesses. Shell International, Hewlett Packard EMEA, and Jamie Oliver’s Fifteen are amongst those that have benefited from this method, by using it to meet targets time and time again. Some have experienced exponential growth and reached the magic level of 300%. This book offers advice, tools, and direction in what is required in your organisation to achieve goals. The methodology increases efficiency without sacrificing jobs, and has even helped to stimulate employment, including recruiting top talent. BITSING has also boosted employee performance, changed stakeholder behaviour, and optimised work-life balance.

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Book SynopsisJeffrey D. Sachs presents timely and achievable plans to foster global economic growth and shift from war making to peacemaking. A New Foreign Policy explores both the danger of the “America first” mindset and the concrete steps the United States must take to build a multipolar world that is prosperous, peaceful, fair, and resilient.Trade ReviewForceful and angry, Sachs verges on hyperbole in his indictment of America past and present, but he does highlight the perils of continuing on the same path. * New York Times Book Review *His new book is entitled A New Foreign Policy: Beyond American Exceptionalism, and there is much inside to be celebrated. I never thought I would utter the words “I agree with Jeff Sachs,” let alone put them in print, yet here we are. * American Conservative *Highly recommended. * Choice *A challenging departure from the Beltway assumption that America has acted as a force for good in the world. * Financial Times *Sachs provides a broad alternative vision not only to the Trump administration’s foreign policy, but to past U.S. foreign policy more generally. * LSE Review of Books *A worthwhile read, in which Sachs demonstrates expertise on vastly different policy fields and makes a convincing case that abdicating the toxic intersection of militarism and exceptionalism is key to building a brighter future, both in the U.S. and around the world. * Global Policy *Jeffrey Sachs is one of the few prominent American academics who dares to make the bold case that the US has been on the wrong track for decades. Its non-academic style makes this book accessible to any reader who wants to gain a broad understanding of what is driving American grand strategy * International Spectator *Table of ContentsPrefaceIntroductionPart I: U.S. Exceptionalism in a Changing World 1. From Exceptionalism to Globalism2. Exceptionalism as the Civic Religion3. The Era of Global Convergence4. Eurasia on the Rise, America on the Sidelines5. Russia-U.S. Relations in the Changing World Order Part II: America’s Wars 6. American Imperialism and “Wars of Choice”7. Contradictory Promises and a Century of Conflict in the Middle East8. North Korea and the Doomsday Clock9. Trump's National Security Strategy Part III: U.S. Foreign Economic Statecraft 10. The Economic Balance Sheet on “America First”11. Foreign Policy Populism12. Economic War with China13. Will Trump Hand China the Technological Lead?14. Toward a World Economy of Regions Part IV: Renewing American Diplomacy 15. From Diplomatic Leader to Rogue Nation16. The Ethics and Practicalities of Foreign Aid17. Managing Migration and Immigration18. Achieving Sustainable Development19. A New Foreign Policy for American Security and Well-BeingNotesReferencesIndex

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Book SynopsisAuster''s novel of love and forgiveness from the author of contemporary classic The New York Trilogy: ''a literary voice for the ages'' (Guardian) Sunset Park is set in the sprawling flatlands of Florida, where twenty-eight-year-old Miles is photographing the last lingering traces of families who have abandoned their houses due to debt or foreclosure. Miles is haunted by guilt for having inadvertently caused the death of his step-brother, a situation that caused him to flee his father and step-mother in New York seven years ago.What keeps him in Florida is his relationship with a teenage high-school girl, Pilar, but when her family threatens to expose their relationship, Miles decides to protect Pilar by going back to Brooklyn, where he settles in a squat to prepare himself to face the inevitable confrontation with his father - a confrontation he has been avoiding for years.Set against the backdrop of the devastating global rece

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Book SynopsisJoint Gold medallist of the Axiom Business Book Award 2019 - Personal Finance/Retirement Planning/InvestingHow does money figure into a happy life?In The Geometry of Wealth, behavioral finance expert Brian Portnoy delivers an inspired answer, building on the critical distinction between being rich and being wealthy. While one is an unsatisfying treadmill, the other is the ability to underwrite a meaningful life, however one chooses to define that. Truly viewed, wealth is funded contentment.At the heart of this groundbreaking perspective, Portnoy takes readers on a journey toward wealth, informed by disciplines ranging from ancient history to modern neuroscience. He contends that tackling the big questions about a joyful life and tending to financial decisions are complementary, not separate, tasks.These big questions include:- How is the human brain wired for two distinct experiences of happiness? And why can money buy one but not the other?- What are the touchstones of a meaningful life, and are they affordable?- Why is market savvy among the least important sources of wealth but self-awareness is among the most?- How does one strike a balance between striving for more while being content with enough?This journey memorably contours along three basic shapes: A circle, triangle and square help us to visualize how we adapt to evolving circumstances, set clear priorities, and find empowerment in simplicity. In this accessible and entertaining book, Portnoy reveals that true wealth is achievable for many including those who despair it is out of reach but only in the context of a life in which purpose and practice are thoughtfully calibrated.Trade Review"Managing one's money is an emotionally fraught job, and comes with a confusing lexicon to boot. Is it any wonder so many individuals devote less time to their personal finances than they do planning their next vacation? Brian Portnoy's The Geometry of Wealth makes a bracing assertion: it doesn't have to be this way. In this elegant and insightful volume, he imparts the crucial message that building "wealth" isn't strictly about money, but finding the intersection between our life's purpose and the funds needed to achieve it. It's essential reading for serious and novice investors alike." -Christine Benz, Morningstar, Director of Personal Finance ; "In the Geometry of Wealth, Brian Portnoy has done something wholly unique and framed the conversation around money in a manner never before previously considered. Using a simple framework to make profound points, Dr. Portnoy has crafted a work that is simultaneously educational and poignant. For those looking to revolutionize their approach to money and even life, this book receives my highest recommendation." -Dr. Daniel Crosby, NYT bestselling author of The Laws of Wealth ; "In The Geometry of Wealth, Brian Portnoy has used his incredible talent for translating financial drudgery into simple, accessible, and entertaining prose to help us re-define our satisfaction with money. He has written a book that will leave you truly wealthier for reading it." -Corey Hoffstein, Chief Investment Officer, Newfound Research ; "The Geometry of Wealth walks you through what really matters in our relationship with money. In clear language, simple enough for my kids to understand and sophisticated enough for professionals, Portnoy gets to the heart of the issue. And that's the point - our relationship with money is about what's in our heart and what troubles our mind. Geometry brings it all together in a framework that every reader can follow to live a more contented life." -Ted Seides, Managing Partner, Hidden Brook Investments ; "Good books about money are few and far between. Great books about money - which provide useful investment analysis and helpful personal insight presented powerfully and engagingly - are as rare as a bad investment by Warren Buffett, largely because the universe of terrific writers with the academic power and practical experience to write such a book is vanishingly small. The Geometry of Wealth is a great book about money because of who Brian Portnoy is, what he knows, and how well he writes. Don't miss it." -Bob Seawright, Chief Investment Officer, Madison Avenue Securities ; "The Geometry of Wealth is told in three parts, with each part matched with a shape that represents a journey from purpose to priorities to tactics. At each respective step, we adapt to life’s evolving circumstances, set clear and actionable priorities, and render difficult decisions easier through the act of simplification. Creating a seamless narrative, not accomplished elsewhere, as money tends to be addressed either in broad philosophical terms or wonky technical details and Portnoy is considered an expert at simplifying the complex world of money." -Brian Tramuel, Contributor for Retirement Savvy

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Book Synopsis''You won''t find a more honest, raw and helpful look into the trenches of founding a tech startup than this book'' Nir Eyal, author of Hooked''Rand Fishkin is the real deal'' Seth Godin, entrepreneur and author -----------Everyone knows how a startup story is supposed to go: a young, brilliant entrepreneur has an cool idea, drops out of college, defies the doubters, overcomes all odds, makes billions and becomes the envy of the technology world. This is not that story.Rand Fishkin, the founder and former CEO of Moz, is one of the world''s leading experts on SEO. Moz is now a $45 million a year business, but Fishkin''s business and reputation took 15 years to grow, and his startup began not in a Harvard dorm room but as a mother-and-son family business that fell deeply into debt. Now Fishkin pulls back the curtain on tech startup mythology, exposing the ups and downs of startup life that most CEOs would rather keep secret. For instance: a minimally viable product can be destructive if you launch at the wrong moment. Growth hacking may be the buzzword du jour, but initiatives to your business can fizzle quickly. Revenue and profitability won''t protect you from layoffs. And venture capital always comes with strings attached. In Lost and Founder Fishkin reveals the mostly awful, sometimes awesome truth about startup culture with the transparency and humour that his hundreds of thousands of blog readers have come to love. Fishkin''s hard-won lessons are applicable to any kind of business environment and this book can help solve your problems, and make you feel less alone for having them.-----------''This is a truly courageous book. It''s one part business-building guide and two parts Indiana Jones-style adventure memoir'' Chris Guillebeau, author of Side Hustle and The $100 Startup''Rand Fishkin is like the industry friend we all wish we had - funny, warm, and refreshingly honest about the rollercoaster ride that is founding your own company'' Julie Zhou, VP of Product Design at FacebookTrade ReviewThis is a truly courageous book. It's one part business-building guide and two parts Indiana Jones-style adventure memoir. And if you've ever wondered if the 'timeless wisdom' you often hear about startups is bullsh*t, here's the proof -- Chris Guillebeau * author of SIDE HUSTLE and THE $100 STARTUP *You won't find a more honest, raw, and helpful look into the trenches of founding a tech startup than this book. Rand Fishkin shares the rare hard-won insight no one else dares tell you -- Nir Eyal * author of HOOKED *Most books on founders and entrepreneurship sell a Silicon Valley perspective. Yet the inclusive, egalitarian vision of tech that Rand shares is the one that will truly dent the world -- Nilofer Merchant * author of THE POWER OF ONLYNESS *Rand Fishkin is like the industry friend we all wish we had - funny, warm, and refreshingly honest about the rollercoaster ride that is founding your own company -- Julie Zhou * VP of Product Design at Facebook *Rand Fishkin is the real deal. This book is an honest, generous and useful look at what actually happens when you build a company, including the downs as well as the ups... I wish I had read it thirty years ago - -- Seth Godin * entrepreneur and author *

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Book SynopsisMoore presents his summation of 15 years of research, observation, and teaching about what public-sector executives should do to improve the performance of public enterprises. This book explicates some of the richest cases used at Harvard’s Kennedy School of Government and illuminates their broader lessons for government managers.Trade ReviewIf you haven’t been able to slip out to Harvard University’s John F. Kennedy School of Government for the latest in public management training, Mark Moore’s book…will bring you up to speed. * National Journal *Basing extended and thoughtful analyses and comments on a series of cases in managing an assortment of federal, state, and local public agencies (libraries, the EPA, a department of child and youth services, a redevelopment agency, the Centers for Disease Control, a housing authority, and a police department), Kennedy School professor Mark Moore seeks to expand the traditional bureaucratic conceptions of public administration. * ARNOVA News *[An] important argument to counter the image of the rigid bureaucrat, with case studies of youth services, a library, a redevelopment project, a police department, and a housing authority. * Future Survey *This is at once the most broadly thoughtful and specifically useful book I’ve read in the field of public management. -- Hale Champion, former Undersecretary of the U.S. Department of Health, Education, and WelfareTable of ContentsAcknowledgments Introduction Purposes Sources and Methods Tests 1. Managerial Imagination The Town Librarian and the Latchkey Children Public Managers and Public Management An Alternative Approach to Public Administration PART I ENVISIONING PUBLIC VALUE 2. Defining Public Value The Aim of Managerial Work Different Standards for Reckoning Public Value Municipal Sanitation: An Example Toward a Managerial View of Public Value 3. Organizational Strategy in the Public Sector William Ruckeishaus and the Environmental Protection Agency Jerome Miller and the Department of Youth Services Managerial Discretion and Leadership in the Public Sector Defining Mission and Goals in the Private Sector Defining Mission and Goals in the Public Sector The Mission of the EPA: Pollution Abatement The Mission of DYS: Humanizing the Treatment of Children The Managerial Utility of Mission Statements Evaluative Criteria for Organizational Strategies PART II BUILDING SUPPORT AND LEGITIMACY 4. Mobilizing Support, Legitimacy, and Coproduction: The Functions of Political Management Miles Mahoney and Park Plaza David Sencer and the Threat of Swine flu Political Management: A Key Managerial Function Who Is Important in Political Management Combining Diverse Interests and Values The Dynamics of the Authorizing Environment The Challenge of Political Management 5. Advocacy, Negotiation, and Leadership: The Techniques of Political Management Mahoney's Initiatives Sencer's Initiatives Evaluation The Ethics and Techniques of Political Management Entrepreneurial Advocacy Managing Policy Development Negotiation Public Deliberation, Social Learning, and Leadership Public Sector Marketing and Strategic Communication Helping to Define and Produce Public Value PART III DELIVERING PUBLIC VALUE 6. Reengineering Public Sector Production: The Function of Operational Management Harry Spence and the Boston Housing Authority Lee Brown and the Houston Police Department The Function of Operational Management Defining Organizational Mission and Product Redesigning Production Processes Using Administrative Systems to Influence Operations Innovating and Capitalizing From Diagnosis to Intervention 7. Implementing Strategy: The Techniques of Operational Management Spence: Rehabilitating Public Housing in Boston Brown: Exploring the Frontiers of Policing Reengineering Organizations: What Strategic Managers Think and Do Acting in a Stream Conclusion: Acting for a Divided, Uncertain Society Ethical Challenges of Public Leadership Psychological Challenges of Public Leadership Notes Index

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Book SynopsisHow do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development researchbefore you waste months and millions on a product or service that no one needs or wants.

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Book SynopsisIn many jobs people work their way up through a hierarchy, an experience that prepares them for managing a team. In some professions, such as law, finance, accountancy, academia, engineering, education and healthcare, individuals may find themselves managing a team of equals. This book uses 50 simple lessons to show the reader in concise, pithy prose how to manage a team of equals with intelligence and diplomacy. Each lesson features a short introduction and example from the authors' experience, showing you how skills can be acquired. These are then followed by 6-10 action points to implement immediately. Core leadership skills are reevaluated for the leader of a smart team. The book teaches you core skills such as decision making and delegating, but also soft skills such as delivering good and bad news to team members and how to realise more general aims such as building trust and growing your team. The authors also offer advice on how to look after yourself as a team leader, how to build resilience in tough situations, but also how to develop creativity and extend your skill base so that you are constantly learning.

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Book SynopsisIn Excellence Wins, cofounder of The Ritz-Carlton Hotel Company Horst Schulze shares the visionary and disruptive principles that have produced immense global successes over the course of his still prolific fifty-year career.Trade ReviewFor an inspiring, practical approach to becoming a preeminent leader in business, nonprofits, government, and academia alike, Excellence Wins fills the bill. This engaging memoir depicts a philosophy of leadership that has become the signature trademark of iconic hotelier Horst Schulze, the premier service guru and top visionary thought leader in the hospitality world today. As an academic dean speaking to college students everywhere, I encourage you to read this book and adopt its teachings to spark your own passion for excellence, creating a pathway to tremendous success in your personal and professional lives. -June Henton, dean of the College of Human Sciences, Auburn UniversityHorst Schulze created a culture of service that should be a model for all of us. By committing to the highest standards of professionalism--and creating the right systems to achieve them--he inspired thousands of people to embrace and embody the core ideal of sheer unadulterated excellence. With this profoundly useful book, Schulze now shares his story, and his methods, so that the rest of us can be uplifted and taught by the master himself. -Jim Collins, author of Good to Great and coauthor of Built to LastHorst Schulze is one of the most beloved, creative, and successful hoteliers in the world. His reputation for excellence in all he pursues has generated a global following among stakeholders in his various hotels and other businesses that is legendary and real. People today, regardless of whether they worked with him directly or have learned of his charismatic leadership from others, rightfully honor and revere him as one of the most important and esteemed original thinkers in human development our world has seen. -Richard J. Stephenson, founder and chairman of the board, Cancer Treatment Centers of AmericaHorst Schulze's influence on my family and our business is undeniable. His approach to customer service revolutionized the hotel industry and set a high bar for all of us. His new book, Excellence Wins, weaves Horst's personal story with the practical wisdom he's gleaned from an incredible career of servant leadership. It's a must-read for leaders and anyone passionate about serving people. -Dan Cathy, chairman, president, and CEO of Chick-fil-AIn Excellence Wins, Horst Schulze's inspirational story and experienced wisdom gives you the road map to success at the highest levels. This book is a must-read for every manager, executive, and anyone who strives for excellence in their life. -Kay C. James, president of the Heritage FoundationIndustry luminaries regard Horst Schulze as the leading hotelier in the world, but his influence extends far beyond the hospitality business. There's a reason for that. He has been the thought leader on customer service for decades. We now have the Rosetta Stone of superior customer service--his new book. Excellence Wins can only be described as profoundly helpful to any leader who aspires for his or her organization to be the best. -Dr. Tim Irwin, New York Times bestselling author and leadership authority

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Book SynopsisThere are four roles we play in life---Victim, Villain, Hero, and Guide. New York Times bestselling author Donald Miller teaches us how to recognize when we are playing the Victim or the Villain and how to shift to become the Hero or the Guide.

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Book SynopsisMaster key spreadsheet and business analytics skills with SPREADSHEET MODELING AND DECISION ANALYSIS: A PRACTICAL INTRODUCTION TO BUSINESS ANALYTICS, 9E, written by respected business analytics innovator Cliff Ragsdale. This edition's clear presentation, realistic examples, fascinating topics and valuable software provide everything you need to become proficient in today's most widely used business analytics techniques using the latest version of Excel in Microsoft Office 365 or Office 2019. Become skilled in the newest Excel functions as well as Analytic Solver and Data Mining add-ins. This edition helps you develop both algebraic and spreadsheet modeling skills. Step-by-step instructions and annotated, full-color screen images make examples easy to follow and show you how to apply what you learn about descriptive, predictive and prescriptive analytics to real business situations. WebAssign online tools and author-created videos further strengthen understanding.Table of Contents1. Introduction to Modeling and Decision Analysis. 2. Introduction to Optimization and Linear Programming. 3. Modeling and Solving LP Problems in a Spreadsheet. 4. Sensitivity Analysis and the Simplex Method. 5. Network Modeling. 6. Integer Linear Programming. 7. Goal Programming and Multiple Objective Optimization. 8. Nonlinear Programming & Evolutionary Optimization. 9. Regression Analysis. 10. Data Mining. 11. Time Series Forecasting. 12. Introduction to Simulation. 13. Queuing Theory. 14. Decision Analysis. 15. Project Management (Online).

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Book SynopsisA Guide to the Project Management Body of Knowledge (PMBOK®) Guide is the go-to resource for project management practitioners. Over the past few years, the project management profession has significantly evolved due to emerging technology, new approaches and rapid market changes. Reflecting this evolution, The Standard for Project Management enumerates 12 principles of project management and the PMBOK® Guide – Seventh Edition is structured around eight project performance domains. Both the standard and the guide reflect the wide range of development approaches that lead to value delivery. This edition is designed to address practitioners’ current and future needs and to help them be more proactive, innovative and nimble in enabling desired project outcomes. This edition of the PMBOK® Guide: Reflects the full range of development approaches (predictive, adaptive, hybrid, etc.) Provides an entire section devoted to tailoring the development approach and processes Includes an expanded list of models, methods, and artifacts Focuses on not just delivering project outputs but also enabling outcomes; and Integrates with PMIstandards+ for information and standards application content based on project type, development approach, and industry sector.

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Book SynopsisIn the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth.You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power.In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld:• Defines the fundamenTrade Review“This year, Reichheld, who is a fellow at Bain & Company as well as the founder of its loyalty practice, and Rob Markey, head of the company's global strategy and marketing practice, published The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World, an updated and expanded version of The Ultimate Question. The original lit the spark for the Net Promoter fire in 2006.” — CRM magazine “wonderful new book” – FORBES.com “A variety of companies have started using this: Charles Schwab, Apple, Progressive, Virgin Media, and more. Check out the book and see how to use it for your company.” – 800 CEO READ

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Book SynopsisAutism is associated with many qualities that are highly sought after by employers such as reliability, persistence, attention to detail, creativity in problem solving and many others. The key to success in the workplace is understanding these strengths and identifying the support you need to help you flourish.This self-guided workbook provides advice, strategies and activities to manage the difficulties that can arise at work. You will be given the tools to help minimise anxiety, sensory overload, unhelpful thinking patterns, difficulties with social communication, and organisation and planning problems.The activities are interactive, and you can approach them on your terms. They can be dispersed throughout the day or week, and the workbook and accompanying videos include everything you need to set and achieve your employment goals. The course can also be undertaken with the assistance of a mentor, and the workbook includes resources and videos to help them support you.

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Book SynopsisThis comprehensive manual will help musicians and those working in live music to identify and cope with the various physical and psychological difficulties that can occur during, or as a result of, touring. It covers topics including mental health, peak performance and performance anxiety, addiction, group dynamics, relationship problems, dealing with the media, physical health, diversity and inclusion, crisis management and post-tour recovery. Written by health and performance professionals, this timely and essential book provides robust clinical advice, cutting edge research, practical strategies, resources and detailed illustrations. Each chapter is underpinned with personal recollections from musicians and prominent touring personnel, including Nile Rodgers, Justin Hawkins, Philip Selway, Charles Thompson, Katie Melua , Kieran Hebden, Jake Berry, Tina Farris, Taylor Hanson, Trevor Williams, Lauren Mayberry, Pharoahe Monch, Jim Digby, Will Young, Angie Warner, Dale 'Opie' Skjerseth and many more. Touring and Mental Health is designed to be picked up, put down, read at length and passed around the tour bus.

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Book SynopsisMeet the challenges of life and master your future Do you ever feel like you re just floating through life with a lack of direction? Or get that nagging feeling that things could be better? Then it s time you thought about your life plan.Trade Reviewif you want to create a life you will love then look to new book Your Life Plan by Erica Sosna (Wiley). It is a fun and helpful support as you take even the smallest steps. (Daily Express, March 2014)Table of ContentsPART 1The Call 45Finding AYou Motive 47Hearing The Call 65PART 2The Commitment 79Letting Go of the Uncertain 81Stepping Into the New 99PART 3The Quest 119Questing in Action 121Building your Dream Team 143The External Battle 159The Internal Battle 179PART 4The Return 193Coming Home 195Being the Hero in Everyday Life 209

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Book SynopsisA motivational kick in the pants to get the most out of your life Have you got an itch? To start your own business, go to the North Pole, retrain, lose weight, get promoted, learn to play the ukulele? Or do you just have a nagging sense that there must be more to life? If there is something you really want to do, but secretly fear you''ll never do it then you need this book. The original Stop Talking Start Doing helped readers to move from talking to doing. To climb into the ring and face their fears about making their thing happen. It helped readers to understand why they had fears and why starting was easier than they thought. It encouraged them to start somewhere, anywhere. The Stop Talking Start Doing Action Book will help you to identify where or what that starting point should be, and how to build from there to make your thing happen. It will help you to evaluate why you have procrastinated until now and identify the small steps you neTrade Review“This book descales you of excuses, removes stubborn resistance and eliminates a messy life of torpor and replaces it with one of excitement and meaning. Every life and home should have one.” (Daily Express, May 2016)Table of ContentsChapter 1 Tick Tock Chapter 2 The ITCH Chapter 3 Fear and Regret Chapter 4 Start Chapter 5 The Art of Decision-Making Chapter 6 …and Action Chapter 7 Accreditations

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Book SynopsisRupert Morrison is an industry leader and entrepreneur in data-driven business. He is the founder and CEO of Arahi and was previously the CEO and co-founder of Concentra Analytics. Based in London, UK, he is also an international conference speaker and industry writer, whose contributions have featured in Forbes, HR Director and Personnel Today. He is the author of Organizational Planning and Analysis, also published by Kogan Page.Trade Review"You've certainly heard the term 'digital transformation'. Yet being more 'digital' or collecting more data won't get you very far if there aren't methods and tools to better inform the management process. Data Driven Organization Design 2nd Edition renews its focus on the most important asset of any organization: its people. It covers everything you need to easily master the concepts, leverage the data, communicate effectively, and successfully make the positive changes necessary to adopt a data-driven organization design." * Stéphane Hamel, Academic Advisor, Faculty of Business Administration, Laval University *"As technology continues to automate work and radically change business models, organization design has become one of the biggest issues on the minds of CEOs. Rupert's book Data-Driven Organization Design is a comprehensive bible on this important topic, and I recommend it for all HR and business leaders." * Josh Bersin, Global Industry Analyst *"We live in a constantly changing world. The pace of change is just going to increase and is now a constant that we all need to live and work with. To be successful in this environment, businesses need to be able to adapt their own operating model, organization design and people strategy not only to respond to these changes, but to pre-empt them. Key to being able to do this is having access to live data that can help inform the changes that could be made, quickly identify the business benefit of doing so and equally the implications of not doing them. An organization then needs the tools and the culture to make the required changes at pace, taking into consideration the people impact. This book is a must-read for those looking to enhance their business (and people) performance." * Annette Andrews, Interim Group Chief People Officer, Impellam Group *"Anyone leading or planning to lead a large business, or who has led a large business in the past does eventually learn how vital to an organization it is to have clear strategy, role design and accountabilities. Rupert connects theory and practice in an accessible way. He has a unique perspective having been a student of the theory, and crucially, having lived through the practice. More important than culture, strategy, finance or marketing, is the way in which senior management in a business structure, plan, organize and effectively manage their most valuable asset, their colleagues." * Ian Kantor, Founder of Investec *"Ever wondered about how to approach designing an organization to get the right people in the right place with the right skills doing the right work in the right way? If so then this richly informative book is for you. With high energy, infectious enthusiasm and vast knowledge, Rupert Morrison shows how good data, thoughtful analysis of it, and careful implementation of the insights it yields, provide the bedrock for design success." * Naomi Stanford, Organization Design Author and Consultant *"Brilliant. There's a well-thumbed copy of the first edition of Data-Driven Organization Design on my bookshelf, and this timely update by one of the genuine thought leaders in our field provides a masterful template for HR leaders looking to drive innovation and value to their business. If you are looking to turn organizational design theory into practice - and align it to data - then this is the book for you." * David Green, co-author of Excellence in People Analytics, Managing Partner at Insight222 and host of the Digital HR Leaders Podcast *"Every organization has a Financial Planning & Analysis capability. Until Data Driven Organization Design, I had found it impossible to get ahead of the ever-changing organization. The concepts, practices, and visualizations in this book convinced me that organizational planning is possible and that we can analyze, design, and plan organizations to meet their objectives." * Ana Coronel, VP Organization, Transformation & Global Services at IGT *"In a world filled with uncertainty, Data-Driven Organization Design is a welcome resource for HR executives who care about building the right organizational structure to compete and win. Rupert offers a framework for identifying the real challenges in organizations, gives clarity to the ambiguity of aligning human behaviour, and lays out solutions that are both actionable and measurable. If you feel like your business has stagnated or your people are not bringing their best thinking to work, this book will give you new insights to reimagine your organizational structure in a way that allows it to evolve with market conditions, adapt with new talent and ideas, and ultimately thrive - a goal on every CEO's wish list." * Beau River, Partner at Vantage Leadership Consulting and Adjunct Lecturer at Northwestern University’s Masters of Science in Learning and Organizational Change *"It is about time we shift our thinking from static organization structures to dynamic systems. A must-read if you are looking for a practical guide to understand how different parts of the organization continuously confluence together to drive business outcomes." * Shradha Prakash, VP, Future of Work, Org Design and Talent Enablement at Prudential Financial *"This book is the compendium of exceptional ideas with impact. By connecting the six components of an organization with data, organizations will continue to deliver value to all stakeholders. Thorough, timely, and relevant!" * Dave Ulrich, Rensis Likert Professor, Ross School of Business, University of Michigan Partner, the RBL Group *Table of Contents Section - ONE: Introduction; Chapter - 01: Data driven organization design; Chapter - 02: Challenges; Chapter - 03: Foundations and core concepts; Section - TWO: Macro design; Chapter - 04: Strategy articulation and design criteria; Chapter - 05: Structural options and business case; Section - THREE: Micro design; Chapter - 06: The data goldmine; Chapter - 07: Objectives management; Chapter - 08: Fixed process design; Chapter - 09: Dynamic process design; Chapter - 10: Competency management; Chapter - 11: Rightsizing; Section - FOUR: Making it real; Chapter - 12: Common traps; Chapter - 13: How will it work in practice (HOWWIP)?; Chapter - 14: Implementation; Chapter - 15: Workforce planning; Chapter - 16: Talent management, succession development and planning; Chapter - 17: Organizational getting things done; Chapter - 18: Sustaining the edge

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Book Synopsis'Every journalist who is not too stupid or too full of himself to notice what is going on knows that what he does is morally indefensible' In equal measure famous and infamous, Janet Malcolm's book charts the true story of a lawsuit between Jeffrey MacDonald, a convicted murderer, and Joe McGinniss, the author of a book about the crime. Lauded as one of the Modern Libraries "100 Best Works of Nonfiction", The Journalist and the Murderer is fascinating and controversial, a contemporary classic of reportage.Trade ReviewOne of the best journalists writing in English anywhere * Financial Times *It is often overlooked how good a reporter Malcolm is, fearless in her questioning, ruthless in her pursuit of every last witness. The Journalist and the Murderer is a lesson in not courting your subject too much * Guardian *A spare and unsparing account of tragicomic human folly * The Times *A timely reissue for Janet Malcolm's 1990 classic, which caused a storm when it was first published for its uncompromising analysis of the ethics - and otherwise - within the slippery relationship between a journalist and her subject -- Claire Allfree * Metro *Malcolm's seminal 1990 work about the ethics of journalism is at once reportage, a scrutinising look at the practice and a cautionary tale of personal manipulation and betrayal * Big Issue *

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Book SynopsisHarriman Classics with a new foreword by James P. O''ShaughnessyIf you want to get rich, no matter how inexperienced you are in investment, this book can help you. Its message is that you must not avoid risk, nor court it foolhardily, but learn how to manage it - and enjoy it too.The 12 major and 16 minor Zurich Axioms contained in this book are a set of principles providing a practical philosophy for the realistic management of risk, which can be followed successfully by anyone, not merely the ''experts''. Several of the Axioms fly right in the face of the traditional wisdom of the investment advice business - yet the enterprising Swiss speculators who devised them became rich, while many investors who follow the conventional path do not.Max Gunther, whose father was one of the original speculators who devised the Axioms, made his first capital gain on the stock market at the age of 13 and never looked back. Now the rest of us can follow in his footsteps. Startlingly straightforward, the Axioms are explained in a book that is not only extremely entertaining but will prove invaluable to any investor, whether in stocks, commodities, art, antiques or real estate, who is willing to take risk on its own terms and chance a little to gain a lot.

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Book SynopsisIn the 10th Anniversary edition of this No.1 Best Selling property book, experienced property investor Simon Zutshi will share with you some of the secrets behind his Property Mastermind Programme, so that you can learn how to build a property portfolio and replace your income, using other people's time, money and experience.The book is designed to open your mind and stimulate your thinking to make you aware of some of the current possibilities available to you in the world of property investing. It is packed full of inspirational case studies to help build your personal belief of what you could achieve, in a relatively short amount of time, by investing in property.Although this book is focused on investing in the UK property market, the concept of finding and helping motivated sellers to reach an ethical win/win solution, works in every property market all over the world. You can build your personal wealth whilst helping other people solve their property problems.

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Book SynopsisThis re-fuelled edition of our bestselling Harley-Davidson book features 32 new pages and several updated chapters, honouring the Harley in all its facets. Ride through the history of the Milwaukee legend, get up close to its pristine design, and explore the Harley-Davidson lifestyle that sees riders on the beach, the ice, or in the mountains. A must-have book for all who agree with the grandson of company founder, Willie G. Davidson: “On the eighth day, God created Harley-Davidson.” Text in English, French, and German.

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Book SynopsisTrade Review“Gripping and fast-moving... the reporting and the level of detail are astounding… a riveting picture of a figure the world does not know very well, but should.” — Washington Post “Rempel assembles a dizzying amount of information about the deals that made [Kerkorian] one of the richest men in America… Now in this most exhaustive biography, he remains as he was in life, a man of great wealth, power, honor, and mystery.” — New York Journal of Books “The book provides a remarkably detailed and fascinating look at the career of an idiosyncratic tycoon.” — Booklist “Chockablock with dialogue and intimate detail assembled by deep research… All sorts of celebrities—in business, sports, and elsewhere—glide through the text… [The Gambler] is the compelling story of a Horatio Alger.” — Kirkus Reviews “an engrossing story of a self-made man.” — Publishers Weekly “I recommend that every Armenian buy a copy of Kirk’s biography and suggest it to their non-Armenian neighbors, friends and colleagues. Kerkorian’s incredible accomplishments bestow a great honor upon Armenians worldwide!” — The California Courier “A fast-moving, dramatic narrative of [Kerkorian’s] larger-than-life business career.” — Washington Times “The Gambler is an excellent tour de force biography of a true rags-to-riches impressario… A class act of a biography! — Seattle Book Review “Informative and entertaining...Rempel’s The Gambler does justice to Kerkorian’s life and legacy.“ — CDC Gaming Reports, Inc. “With The Gambler, Rempel has done Las Vegas and a generation of business entrepreneurs a great service, adding rich detail to the business titan’s deals and controversies. Kerkorian’s life is a reminder of how far Americans can go” — KNPR

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Book Synopsis''A hot-rod joy ride through mid-20th-century American history'' (The New York Times Book Review), this one-of-a-kind narrative masterfully recreates the rivalry between the two men who innovated the electric guitar''s amplified sound''Leo Fender and Les Paul''and their intense competition to convince rock stars like the Beatles, Jimi Hendrix, and Eric Clapton to play the instruments they built.In the years after World War II, music was evolving from big-band jazz into rock ''n'' roll''and these louder styles demanded revolutionary instruments. When Leo Fender''s tiny firm marketed the first solid-body electric guitar, the Esquire, musicians immediately saw its appeal. Not to be out-maneuvered, Gibson, the largest guitar manufacturer, raced to build a competitive product. The company designed an ''axe'' that would make Fender''s Esquire look cheap and convinced Les Paul''whose endorsement Leo Fender had sought''to put his name on it. Thus was born the guitar world''s most heated rivalry: Gibson versus Fender, Les versus Leo. While Fender was a quiet, half-blind, self-taught radio repairman, Paul was a brilliant but headstrong pop star and guitarist who spent years toying with new musical technologies. Their contest turned into an arms race as the most inventive musicians of the 1950s and 1960s''including bluesman Muddy Waters, rocker Buddy Holly, the Beatles, Bob Dylan, and Eric Clapton''adopted one maker''s guitar or another. By 1969 it was clear that these new electric instruments had launched music into a radical new age, empowering artists with a vibrancy and volume never before attainable. In ''an excellent dual portrait'' (The Wall Street Journal), Ian S. Port tells the full story in The Birth of Loud, offering ''spot-on human characterizations, and erotic paeans to the bodies of guitars'' (The Atlantic). ''the story of these instruments is the story of America in the postwar era: loud, cocky, brash, aggressively new'' (The Washington Post).Trade ReviewNew York Times Book Review Editors' Choice “In The Birth of Loud, Ian S. Port has sorted out the facts of the electric guitar’s much-mythologized genesis and cultural conquest. He turns them into a hot-rod joy ride through mid-20th-century American history. With appropriately flashy prose, he dismantles some misconceptions and credits some nearly forgotten but key figures. He also summons, exuberantly and perceptively, the look, sound, and sometimes smell of pivotal scenes and songs. The Birth of Loud rightfully celebrates an earlier time, when wood, steel, copper wire, microphones and loudspeakers could redefine reality. Tracing material choices that echoed through generations, the book captures the quirks of human inventiveness and the power of sound.” —Jon Pareles, New York Times Book Review“Fascinating . . . one of Port’s true strengths [is] his ability to marry an agreeably anecdotal writing style to a musician’s ear. The way a Telecaster snaps and sizzles, the way a Les Paul purrs with liquid, violin-like tones; he just gets it. . . The story of these instruments is the story of America in the postwar era: loud, cocky, brash, aggressively new.” —Washington Post“[An] excellent dual portrait . . . In the second half of the book, Mr. Port, a veteran music journalist, touches on the work of every major guitar player of rock’s golden age, from Muddy Waters to Buddy Holly—whose appearance on “The Ed Sullivan Show” electrified (the pun is unavoidable) Eric Clapton and Paul McCartney and John Lennon—and continuing through Jimi Hendrix, Jimmy Page and, of course, Bob Dylan, whose notorious switch from acoustic to electric at the 1965 Newport Folk Festival scandalized his fans. Not everyone played a Fender or a Les Paul—the Beatles were Rickenbacker fans, and Gretsch guitars had a significant market share—but, as Mr. Port says, the wildfire popularity of those two guitars fueled a world-changing demand for electric guitars of every type.” —Wall Street Journal“Rich in description . . . full of imagist sound-summonings, spot-on human characterizations, and erotic paeans to the bodies of guitars . . . Port can write lovingly, such as when he describes an early, solid-wood model that belonged to the country twanger Merle Travis. . . And he can write with technical lyricism . . . He even made me like Eric Clapton for a minute. And from the fumbled genesis of the electric guitar to its expressive climax, he draws us a beautiful, educational arc.” —The Atlantic“Ian S. Port’s The Birth of Loud reframes the standard history of rock ’n’ roll around the dual creators of the modern electric guitar. . . . Instead of a parade of frontmen and songwriters dueling it out in the charts, Port presents a ground-up account of an at-times begrudging friendship between two Angelenos who created the sound of what we instinctively understand as ‘rock.’ . . . Port’s research is thorough and his prose is lucid. If the evanescence of the internet and the machine-like qualities of synthpop make you want to put words to that vague cultural hunger for something more tactile, more connected to physical reality, this is your book. . . . The Birth of Loud is a compelling addition to the misremembered history of the time.” —SF Weekly“[Tells] the story of the development of the electric guitar through the lives of its two most famous names….Port deftly toggles between their parallel paths, as if swiveling from one effects pedal to another.” —James Sullivan, San Francisco Chronicle“Ian S. Port knows a thing or two about guitar heroes. . . . [With] lyrical, evocative prose, The Birth of Loud includes vivid scenes of Muddy Waters inventing Chicago blues, the Rolling Stones' sex-drenched appearance on The T.A.M.I. Show, Buddy Holly's TV debut with Ed Sullivan, Bob Dylan going electric at Newport and more. Along the way, Fender and Paul hone their inventions to perfection, vie for endorsements from the hottest players, and engage in that age-old driver of American innovation: cutthroat competition.” —KQED “Arts”“A rip-roaring journey through the early days of rock 'n' roll, told through the lives of the men whose innovative guitars helped usher it into existence . . . A lively, difficult-to-put-down portrait of an important era of American art that enhances readers' appreciation for the music it depicts.” —Kirkus Reviews (Starred Review)“A page-turning look at two central players [Leo Fender and Les Paul] in the sonic evolution of popular music. Port explores their trials and tribulations with an expert hand. This is a long-overdue cultural biography of music innovation. VERDICT: Thoroughly entertaining and deeply informative, this love letter to American creativity and rock and roll belongs in every library and should be read by all rock fans.” —Library Journal (Starred Review)“This smartly written and genuinely exciting book walks us through the bitter rivalry between Fender and Gibson and, since there is no way to tell this story without telling the story of rock ’n’ roll itself, also provides a jaunty if necessarily abbreviated history of rock. For music buffs, this one is special." —Booklist“[The] definitive history of the electric guitar and its two foundational personalities [Leo Fender and Les Paul]. Theirs is a fascinating and compelling story, especially in the hands of a writer as committed to lively narrative . . . Port can spin out evocative, succinct rock ’n’ roll writing with the best of them.” —The New York Journal of Books“Lushly descriptive and detailed…[the book] is richly illustrative in bringing these rock giants and the tools of their trade to life in a squall of beautiful feedback.” —Publishers Weekly“More than an essential, colorful, and gripping history of the electric guitar, The Birth of Loud introduces Ian Port, the best new non-fiction writer of the past twenty years.” —Daniel J. Levitin, author of This Is Your Brain on Music“Ian Port’s found a way to tell the story of the birth of rock ‘n’ roll—for some of us, among the postwar American stories, those that help define who we feel ourselves to be—in beautifully-evoked dual portraits of the men who made the instruments. In doing so, he re-situates this story in its context so neatly it is as if it had never been told before at all.” —Jonathan Lethem, author of Motherless Brooklyn and The Fortress of Solitude"Ian Port has created a perfect blend of popular history, social commentary, and enough guitar details to satisfy the most rabid six-string geek. This is a fascinating book." —Jonathan Kellerman, bestselling novelist and author of With Strings Attached: The Art and Beauty of Vintage Guitars"Guitar players are partly born, partly made, and every one has a story. So, too, are guitars, including the electric guitars that changed the world more than half a century ago. This is their story, and the story of their makers, well-told." —Gary Marcus, author of Guitar Zero“Long before Les Paul and Leo Fender were brand names who revolutionized music and changed culture, they were two guys—obsessively tinkering to recreate sounds in their heads. In The Birth of Loud Ian S. Port vividly captures the compulsion and competition that drove these fascinating oddballs to rock the world.” —Alan Light, former editor-in-chief of Vibe and Spin and author of The Holy or the Broken: Leonard Cohen, Jeff Buckley and the Unlikely Ascent of “Hallelujah” “It’s hard for me to think of an invention more crucial to my interior life than the electric guitar, so in a way The Birth of Loud, Ian Port’s moving, riveting account of the instrument’s development and rise to ubiquity, feels like a sacred text—the story of how I came to be. It’s also a rich and fascinating tale of obsession, ingenuity, and American abandon. Thank heavens for Les Paul, thank heavens for Leo Fender, and thank heavens for Ian Port.” —Amanda Petrusich, author Do Not Sell at Any Price: The Wild, Obsessive Hunt for the World's Rarest 78rpm Records“The Birth of Loud is more than history, journalism or criticism—it’s a killer rock ’n’ roll story, complete with money, egos, star power and, yes, electric guitars.” —Steve Knopper, author of MJ: The Genius of Michael Jackson and Appetite for Self-Destruction: The Spectacular Crash of the Record Industry in the Digital Age“The Birth of Loud channels trickles of intriguing new information into a confluence of big ideas about the history of the electric guitar. This book is essential reading for guitar history maniacs!” —Deke Dickerson, guitar historian, bandleader, and author of The Strat in the Attic

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Book SynopsisTable of Contents PART I: INTRODUCTION TO OPERATIONS MANAGEMENT 1. Operations and Productivity 2. Operations Strategy in a Global Environment 3. Project Management 4. Forecasting PART II: DESIGNING OPERATIONS 5. Design of Goods and Services 6. Managing Quality 7. Process Strategies 8. Location Strategies 9. Layout Strategies 10. Human Resources, Job Design, and Work Measurement PART III: MANAGING OPERATIONS 11. Supply Chain Management 12. Inventory Management 13. Aggregate Planning and S&OP 14. Material Requirements Planning (MRP) and ERP 15. Short-Term Scheduling 16. Lean Operations 17. Maintenance and Reliability PART IV: BUSINESS ANALYTICS MODULES Module A: Decision-Making Tools Module B: Linear Programming Module C: Transportation Models Module D: Waiting-Line Models Module E: Learning Curves Module F: Simulation Module G: Applying Analytics to Big Data in Operations Management

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Book SynopsisA beautiful daily journal to lead your journey in the art of living--and an instant WSJ bestseller! For more than two thousand years, Stoic philosophy has been the secret operating system of wise leaders, artists, athletes, brilliant thinkers, and ordinary citizens. With the acclaimed, bestselling books The Obstacle Is the Way, Ego Is the Enemy and The Daily Stoic, Ryan Holiday and Stephen Hanselman have helped to bring the Stoicism of Marcus Aurelius, Seneca, and Epictetus to hundreds of thousands of new readers all over the world.   Now Holiday and Hanselman are back with The Daily Stoic Journal, a beautifully designed hardcover journal that features space for morning and evening notes, along with advice for integrating this ancient philosophy into our 21st century lives. Each week readers will discover a specific powerful Stoic practice, explained and presented with related quotations to inspire deeper reflection and application, and each day they will answer a powerful question to help gauge their progress. Created with a durable, Smyth-sewn binding and featuring a helpful introduction explaining the various Stoic tools of self-management, as well as resources for further reading, this is a lasting companion volume for people who already love The Daily Stoic and its popular daily emails and social media accounts. It can also be used as a stand-alone journal, even if you haven’t read the previous books. For anyone seeking inner peace, clarity, and effectiveness in our crazy world, this book will help them immensely for the next year—and for the rest of their lives.

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Book Synopsis 'Urgent and compelling' Richard Branson 'The gold standard on how to use business as a platform for change' Ray Dalio For too long, many have felt that business focuses too much on profit and not enough on its responsibilities, but now in Trailblazer, Innovator of the Decade Marc Benioff shows how all of that can change - for the better. When Salesforce chairman and CEO Benioff called for more regulation on the tech industry during the Davos World Economic Forum, and followed it up by saying Facebook should be regulated in 'the same way you regulated the cigarette industry', he found himself at the centre of a storm. This was not what people expected to hear from a hugely successful tech entrepreneur, and some industry leaders began calling him to say how he had betrayed them.  But Benioff shows how he created a company committed to shared values in everything they do, cTrade Review'Trailblazer is an urgent and compelling book for anyone in business who yearns to fulfil a higher mission in the world. Marc’s powerful and poignant stories of leadership remind each of us what we can achieve when we abandon "business as usual" and make our values the driving force of our work.' -- Richard Branson'In Trailblazer, Marc Benioff offers a window into the values that made him a uniquely capable and compassionate leader and role-model capitalist. His book is the gold standard on how to use business as a platform for change at this urgent time. Trailblazer is a must-read for anyone who aspires to lead from a place of wisdom and truth.' -- Ray Dalio, author of Principles‘Words like value, profit and loss are turned on their head by Marc in this pioneering guidebook. Value comes from values – who profits, who loses? Reading a balance sheet means balancing interests way beyond the boardroom.’ -- Bono, lead singer of U2'With intelligence, candor and spiritual depth, Benioff generously shares invaluable lessons - often learned the hard way working through contentious and challenging situations - from two decades leading one of the world’s most admired companies. From the Salesforce teams that have collectively volunteered millions of hours to improve public schools and other compelling causes, to the company's stance on social issues beyond the bottom line, Benioff sets an incredibly inspiring example.' -- will.i.am'Marc Benioff is a champion in more ways than one! I was truly inspired by his example of how values like trust, inclusion and giving back are the foundation of successful businesses and careers. Trailblazer lays out a model for a winning culture where everyone has an equal opportunity to have their voice heard.' -- Billie Jean King'In Trailblazer, Marc shares his journey establishing a set of values deeply woven into the fabric of Salesforce. By creating a company rooted in trust, Marc explores how companies can nurture a value-based culture to become powerful platforms for change.' -- Susan Wojcicki, CEO of YouTube'Corporate leaders today have to deliver growth with an eye toward societal impact. Marc Benioff is the rare CEO who has put this into practice. In Trailblazer, he shows us how he did it, and gives us a roadmap to do the same. It is a must-read book for every leader who is purpose driven.' -- Indra Nooyi, former CEO of PepsiCo'In the past, great leaders had a vision, and the brains to achieve it. But great leaders in the Fourth Industrial Revolution must have soul, in addition to brains and vision. In Trailblazer, Marc Benioff, one of the most successful and enlightened business leaders, reminds us of our responsibilities to our stakeholders, laying out a clear path for how business and technology can help build a better future for us all.' -- Klaus Schwab, World Economic Forum Founder and Executive Chairman'Trailblazer isn’t just a lively account of how Marc founded a market-leading company that does well while doing good. It’s a guide for what every business and organisation must do to thrive in this period of profound political and economic change. Marc believes that everyone - from the top executive to the new hire - should contribute to their communities with the same passion they apply to building their companies and careers. And he’s right.' -- Jamie Dimon, Chairman and CEO of JPMorgan Chase'Compelling new book... In Trailblazer, he goes much deeper into what he learned and how he learned it. And the management insights he draws from this experience and others...ought to be a required curriculum for today’s business leaders. The leadership wisdom he delivers is one every businessperson should know. If only the B-schools taught it as well.' -- Clifton Leaf * Fortune magazine *'Trailblazer...is well-timed to address the growing questions about capitalism’s negative side effects. The political dilemmas that Salesforce faced are the most illuminating. The early lesson in employee activism taught Benioff that if leaders won’t act, "they’ll have to face the bayonets poking up from below". That’s even more true today.' -- Gina Chon * Reuters *

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Book SynopsisIn The Little Book of Behavioral Investing , expert James Montier takes you through some of the most important behavioral challenges faced by investors. Montier reveals the most common psychological barriers, clearly showing how emotion, overconfidence, and a multitude of other behavioral traits, can affect investment decision-making.Table of ContentsForeword xi Introduction This Is a Book About You 1 Chapter One In the Heat of the Moment 15 Chapter Two Who’s Afraid of the Big Bad Market? 21 Chapter Three Always Look on the Bright Side of Life 31 Chapter Four Why Does Anyone Listen to These Guys? 41 Chapter Five The Folly of Forecasting 57 Chapter Six Information Overload 73 Chapter Seven Turn off That Bubblevision! 87 Chapter Eight See No Evil, Hear No Evil 93 Chapter Nine In the Land of the Perma-Bear and the Perma-Bull 103 Chapter Ten The Siren Song of Stories 117 Chapter Eleven This Time Is Different 129 Chapter Twelve Right for the Wrong Reason, or Wrong for the Right Reason 145 Chapter Thirteen The Perils of ADHD Investing 153 Chapter Fourteen Inside the Mind of a Lemming 167 Chapter Fifteen You Gotta Know When to Fold Them 181 Chapter Sixteen Process, Process, Process 199 Conclusion The Road to Hell Is Paved with Good Intentions 213

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Book SynopsisWinner of the 2019 Lionel Gelber Prize''Majestic, informative and often delightful ... insights on every page'' Yanis Varoufakis, ObserverThe definitive history of the Great Financial Crisis, from the acclaimed author of The Deluge and The Wages of Destruction. In September 2008 the Great Financial Crisis, triggered by the collapse of Lehman brothers, shook the world. A decade later its spectre still haunts us. As the appalling scope and scale of the crash was revealed, the financial institutions that had symbolised the West''s triumph since the end of the Cold War, seemed - through greed, malice and incompetence - to be about to bring the entire system to its knees.Crashed is a brilliantly original and assured analysis of what happened and how we were rescued from something even worse - but at a price which continues to undermine democracy across Europe and the United States. Gnawing away at our institutions are the many billions of dollars which were conjured up to prevent complete collapse. Over and over again, the end of the crisis has been announced, but it continues to hound us - whether in Greece or Ukraine, whether through Brexit or Trump. Adam Tooze follows the trail like no previous writer and has written a book compelling as history, as economic analysis and as political horror story.Trade ReviewA landmark book * Observer *One of the sharpest minds in this field * Evening Standard *A detailed and superbly researched account of the origins and consequences of the wave of financial crises that emanated from the core of the global financial system from 2007. The prose is clear. The scholarship remarkable. Even people who have followed this story closely will learn a great deal. -- Martin Wolf * Financial Times *Magisterial * Guardian *Deserves to be at the top of the reading list of anyone interested in the events of 2008 ... A majestic narrative ... informative and often delightful, insights are to be found on every page -- Yanis Varoufakis * Observer, Book of the Day *The global financial crises were undoubtedly seismic - and Tooze has provided a remarkably detailed narrative of their causes and consequences * Sunday Times *Skilful ... A bold attempt by Adam Tooze, a distinguished British-American historian, to make sense of this recent tumult ... Sophisticated. * Evening Standard *Bold and ambitious . . . probably the best of the current books about the First World War -- Praise for THE DELUGE * Observer *Tooze made his name with The Wages of Destruction . . . His study of the post-1918 era is equally impressive, explaining why the US and its allies, having defeated Germany, were unable to stabilize the world economy and build a collective security system in Europe -- Praise for THE DELUGE, Tony Barber * Financial Times BOOKS OF THE YEAR *

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Book SynopsisFor almost a hundred years from the 1860s, the City of London''s overseas banks financed the global trade that lay at the core of the British Empire. Foremost among them from the beginning were two start-up ventures: the Standard Bank of South Africa, which soon developed a powerful domestic franchise at the Cape, and the Chartered Bank of India, Australia and China. This book traces their stories in the nineteenth century, their glory days before 1914 - and their remarkable survival in the face of global wars and the collapse of world trade in the first half of the twentieth century.The unravelling of the Empire after 1945 eventually forced Britain''s overseas banks to confront a different future. The Standard and the Chartered, alarmed at the expansion of American banking, determined in 1969 on a merger as a way of sustaining the best of the City''s overseas traditions. But from the start, Standard Chartered had to grapple with the fading fortunes of its own inherited franchise - badly dented in both Asia and Africa - and with radical changes in the nature of banking. Its British managers, steeped in the past, proved ill-suited to the challenge. By the late 1980s, efforts to expand in Europe and the USA had brought the merged Group to the brink of collapse.Yet it survived - and then pulled off a dramatic recovery. Standard Chartered realigned itself, just in time, with the phenomenal growth of Asia''s ''emerging markets'', many of them in countries where the Chartered had flourished a century earlier. In the process, the Group was transformed. Trebling its workforce, it brushed aside the global financial crisis of 2008 and by 2012 could look back on a decade of astonishing growth. Recent times have added an eventful postscript to a long and absorbing history.Crossing Continents recounts Standard Chartered''s story with a wealth of detail from one of the richest archives available to any commercial bank. The book also affords a rare and compelling perspective on the evolution of international trade and finance, showing how Britain''s commercial influence has actually worked in practice around the world over one hundred and fifty years.Trade Reviewexcellent ... Duncan Campbell-Smith's sparkling new account of Standard Chartered Bank ... is a door-stopping, desk-breaking heavyweight tome ... of patient text and brilliantly evocative photographs. Campbell-Smith, a former banker and journalist, had access to Standard Chartered's rich archive, and what emerges is work of painstaking scholarship. Multiple sources are woven together into a compelling record of imperial and post-imperial banking -- Philip Augar * Financial Times *

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Book SynopsisIn 10½ Lessons from Experience, Paul Marshall distils the experience of 35 years of investing, including over 20 years at Marshall Wace, the global equity hedge fund partnership. He describes the disconnect between academic theory and market practice, in particular the reality and persistence of 'skill' - the continuing ability of the best practitioners to beat the market. But he also underscores the prevalence of uncertainty and human fallibility, showing how a successful investment management business must steer a path which recognises both the persistence of skill and the pitfalls of cognitive bias, human fallibility and hubris.Trade ReviewA diverse and entertaining work. [Paul] has an extraordinary ability to source a good idea from a hundred different places... There are plenty of reasons why we should be interested in hearing what Paul Marshall has to say. -- Christopher Walker * Investment & Pensions Europe *What a brilliant book...way overdue! Serious investors need to read this! -- Dambisa Moyo, author of * Dead Aid *Hedge fund titan charts a Quantamental future. * Bloomberg *A bit of a gem. -- Patrick Hosking, Financial Editor * The Times *A radical challenge to conventional wisdom on how modern financial markets operate. -- Dame Minouche Shafik, Director of London School of EconomicsA terrific read....essential reading for portfolio managers. -- Jonathan Tepper, author of * The Myth of Capitalism *

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Book SynopsisEvents have come to play an ever-growing role in marketing; by connecting products and services with experiences and vice versa, producers can create important added value. Events as a Strategic Marketing Tool, 2nd edition describes how events can be used as a strategic tool in marketing practices. Fully updated and with new case studies throughout, this second edition reviews the way organizations use events to connect with their visitors. It covers the development of the experience economy, the steps from strategy to concept, event design and touchpoints. It also considers the areas of marketing within which experiences play a role, such as branding, relationship marketing and city marketing. Concluding with a chapter on effect measurement and evaluation, and including a wealth of internationally relevant examples, the book gives a thorough insight into the way events can help reach strategic marketing goals. With coverage of a wide range of marketing areas, the book also includes content on cutting-edge topics such as neuromarketing, providing students with a comprehensive introduction to using events as part of the marketing mix. Contains numerous international examples that showcase the variety of ways that events can be used A wealth of images illustrate the theory, helping students to visualize concepts and improve understanding. This new edition provides an engaging resource for both students and professionals interested in leisure, tourism and events.Table of ContentsPART I: PLAN 1: Introduction: Using Events as a Strategic Marketing Tool 2: Trends and Developments: Consumers’ Pursuit of Happiness 3: Event Marketing 4: Events and Customer Relationship Marketing 5: Events and Marketing Communication 6: Events and Branding 7: Events and City Marketing: The Role of Events in Cities PART II: DO 8: The Translation of Strategy into Concept 9: Touchpoints Appendices to Chapter 9: Touchpoint Models for Trade Fairs and Corporate Events Appendix 1: Touchpoint Model for Trade Fairs Appendix 2: Touchpoint Model for Corporate Events PART III: CHECK 10: Effect Measurement and Evaluation Appendices to Chapter 10: Effect Measurement and Evaluation Appendix 1: The ROI Model of Jack Phillips Appendix 2: Economic Impact Study – World

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Book Synopsis

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Book Synopsis

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Book SynopsisAI is ready for business. Are you ready for AI?From financial modeling and product design to performance management and hiring decisions, AI and machine learning are becoming everyday tools for managers at businesses of all sizes. But AI systems come with benefits and downsides—and if you can't make sense of them, you're not going to make the right decisions.Whether you need to get up to speed quickly or need a refresher, or you're working with an AI expert for the first time, the HBR Guide to AI Basics for Managers will give you the information and skills you need to succeed.You'll learn how to: Understand key AI terms and concepts Recognize which of your projects would benefit from AI Work more effectively with your data team Hire the right AI vendors and consultants Deal with ethical risks before they arise Scale AI across your organization Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

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