Business communication, etiquette and presentation Books

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Book SynopsisDr David Cowan is a visiting scholar in the Communications Department at Boston College, USA. He has worked with a variety of clients, including SABIC, Honeywell Aerospace, SAP, Saudi Aramco, Hewlett-Packard, and has taught the Dialogue Box to over 600 participants in America, Britain, China, Netherlands, India, Saudi Arabia, Singapore and South Korea. He is former Global Head of Internal Communications at ArcelorMittal and has worked at the World Bank and as a finance and technology journalist. He holds degrees from the University of Oxford and the University of St Andrews, where he earned his PhD.Trade Review"In a complex and uncertain world nothing can be achieved without extensive, multi-directional, reiterative communication. The Dialogue Box is an effective tool to facilitate and structure such communication." * Lex Hoogduin, Founder of GloComNet, Chairman of LCH and Non-Executive Director of London Stock Exchange Group *"Cowan's emphasis on attending to the feelings and experiences of all individuals in order to achieve effective internal communication is a welcome contribution." * Lisa M Cuklanz, Professor and Chair, Communication Department, Boston College, USA (about the previous edition) *"We are making great use of the Dialogue Box; it is both innovative and challenging. Our managers find it an excellent analytic and diagnostic tool to improve their communication capabilities." * Hisham S Al-Joher, Director, Global Internal Communication, SABIC (about the previous edition) *Table of Contents Chapter - 00: Introduction; Chapter - 01: The New Organizational Triangle – Internal Communications, Employee Engagement and HR; Chapter - 02: Culture Shock – Corporate Culture Does Not Exist; Chapter - 03: Communicating Through Change, Changing Through Communication; Chapter - 04: Dialogue and the Digital World; Chapter - 05: Zone 1 – Intelligence – How Organizations and People Think; Chapter - 06: Zone 2 – Emotion – How Organizations and People Feel; Chapter - 07: Zone 3 – Interpretation – How Organizations and People Understand; Chapter - 08: Zone 4 – Narrative – How Organizations and People Agree (or Disagree!); Chapter - 09: The End Zone – Ensuring Effective Dialogue – How Organizations and People Talk; Chapter - 10: Using the Dialogue Box

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Book SynopsisHeinz von Foerster was the inventor of second-order cybernetics, which recognizes the investigator as part of the system he is investigating. The Beginning of Heaven and Earth Has No Name provides an accessible, nonmathematical, and comprehensive overview of Heinz von Foerster's cybernetic ideas and of the philosophy latent within them.Trade Review"Heinz Von Foerster spent most of his career seeking to understand cognition based on neurophysiology, mathematics, and philosophy. He came to a new understanding of knowledge which led to a new epistemology. What this book reveals is that after retiring from the University of Illinois, von Foerster reinterpreted his earlier professional training in physics and the sciences generally from the new perspective. The conversational structure and style of the book brilliantly gives von Foerster the opportunity to retell the story of creation by referring to all of the various branches of natural science, but with the additional insight of the new epistemology. This is a remarkable achievement which will delight any serious student of the natural sciences or of scientific writing. The scholarship that went into the conversation that the book records, both the questions and the answers, is impressive. The ideas here will be of particular interest to ambitious younger scientists looking for new lines of research." -- -Stuart Umpleby George Washington University "I know of no other such a broad and coherent statement of Foerster's essential thinking." -- -Ranulph Glanville Professor Emeritus of Architecture and Cybernetics, The Bartlett, University College London, UKTable of ContentsA Fore-word by the Series Editor An Author's Fore-words Fore-wards with Two Editors Fore-taste of an Author with Two Editors 1. First Day: Building Blocks, Observers, Emergence, Trivial Machines 2. Second Day: Innovation, Life, Order, Thermodynamics 3. Third Day: Movement, Species, Recursion, Selectivity 4. Fourth Day: Cognition, Perception, Memory, Symbols 5. Fifth Day: Communicating, Talking, Thinking, Falling 6. Sixth Day: Experiences, Heuristics, Plans, Futures 7. Seventh Day: Rest, Rest, Rest, Rest Epilogue in Heaven ... Translators' Notes Notes

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Book SynopsisHeinz von Foerster was the inventor of second-order cybernetics, which recognizes the investigator as part of the system he is investigating. The Beginning of Heaven and Earth Has No Name provides an accessible, nonmathematical, and comprehensive overview of Heinz von Foerster's cybernetic ideas and of the philosophy latent within them.Trade Review"Heinz Von Foerster spent most of his career seeking to understand cognition based on neurophysiology, mathematics, and philosophy. He came to a new understanding of knowledge which led to a new epistemology. What this book reveals is that after retiring from the University of Illinois, von Foerster reinterpreted his earlier professional training in physics and the sciences generally from the new perspective. The conversational structure and style of the book brilliantly gives von Foerster the opportunity to retell the story of creation by referring to all of the various branches of natural science, but with the additional insight of the new epistemology. This is a remarkable achievement which will delight any serious student of the natural sciences or of scientific writing. The scholarship that went into the conversation that the book records, both the questions and the answers, is impressive. The ideas here will be of particular interest to ambitious younger scientists looking for new lines of research." -- -Stuart Umpleby George Washington University "I know of no other such a broad and coherent statement of Foerster's essential thinking." -- -Ranulph Glanville Professor Emeritus of Architecture and Cybernetics, The Bartlett, University College London, UKTable of ContentsA Fore-word by the Series Editor An Author's Fore-words Fore-wards with Two Editors Fore-taste of an Author with Two Editors 1. First Day: Building Blocks, Observers, Emergence, Trivial Machines 2. Second Day: Innovation, Life, Order, Thermodynamics 3. Third Day: Movement, Species, Recursion, Selectivity 4. Fourth Day: Cognition, Perception, Memory, Symbols 5. Fifth Day: Communicating, Talking, Thinking, Falling 6. Sixth Day: Experiences, Heuristics, Plans, Futures 7. Seventh Day: Rest, Rest, Rest, Rest Epilogue in Heaven ... Translators' Notes Notes

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Book SynopsisNicholas Kelly is a principal at G&K Consulting, based in Bonney Lake, Washington. He is a leader in analytics adoption having designed and developed dashboards for some of the world's largest companies, from global banks to Formula 1 teams. He is a frequent speaker at international conferences, has trained thousands of professionals in data visualization and analytics adoption and is the inventor of the Dashboard Wireframe KitTrade Review"Over the many years I have worked in data analytics the field has grown significantly. It's no longer enough to deliver accurate numbers and charts: we need to consider business value, governance, adoption, story-telling and even corporate culture. Nick Kelly's book covers all that ground and more." * Donald Farmer, Principle, Tree Hive Strategy *"Achieving real business impact with data goes far beyond technical considerations - you must focus on the human considerations. Through practical examples and real-world stories, Nick has crafted a book that will teach you to capitalize on the human side of data analytics and deliver business-changing results." * David Langer, Founder, Dave on Data *"If you are looking to build an analytic capability or wondering how to improve one, this book covers the why what and how in a down to earth narrative. If you want to fast track from lessons learned and get your program running from the get-go, read this book first." * Akihiko Katayama, Chief Technology Officer, BaronsAI *Table of Contents Chapter - 01: Insight mindset; Chapter - 02: Strategy and planning; Chapter - 03: UX principles; Chapter - 04: Requirements gathering; Chapter - 05: Data assessment; Chapter - 06: The agile process; Chapter - 07: Storytelling; Chapter - 08: Crafting the vision; Chapter - 09: Managing change; Chapter - 10: Adoption and ownership; Chapter - 11: Training and documentation; Chapter - 12: Launch

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Book SynopsisBusinesses and corporate firms run significantly on the manner in which communication in them happen. They have a high degree of dependency on these communications to go well. The book Business and Administrative Communication makes the readers aware with the various kinds of communication abilities that are needed in the business and administrative world. The book comprises proper professional methods of administrative communication and aims to train the readers on these skills. It also aims o trains the readers on the way they must interact with people in the professional world to ensure clear and indicative communication.

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Book SynopsisWINNER: Business Book Awards 2018 - 'Selling The Dream' category (1st edition) In an increasingly competitive professional services sector, it is vital that firms have an effective tendering strategy. The advantages gained from winning and retaining clients can be transformative, and the cost of losing key tenders can be catastrophic. Strategic Tendering for Professional Services provides end-to-end best practice guidance, from the crucial decision of which request-for-proposals to respond to, right through to the all important face-to-face presentation and post-pitch follow-up. Now in its second edition, this practical book captures insights from both sides of the market through interviews with both proposal professionals and decision makers from the client side. Focusing on key considerations, including the need for diversity and inclusion, providing evidence of global citizenship and how public sector pitching differs from the private sector, this book is packed with features and tools to help professionals turn guidance into practice. Strategic Tendering for Professional Services is the essential guide to improving your pitches, honing your tendering skills and boosting your win rate.Trade Review"In essence, this book is for partners, directors, associates, BD professionals, those working in-house and anyone working in professional services firms who want to win more pitches or manage the process more time and cost effectively. The first edition was a hit and won an award at the 2018 Business Book Awards. And this second edition brings it bang up to date." * David Morley, Former Senior Partner, Allen & Overy, (2008-16); Head of Europe, CDPQ (2021-) *"For too long it has been a case of General Counsel on the one side and private practice lawyers pitching or responding to tenders on the other with a whole load of assumptions and miscommunication in between. This book delves deep to answer the questions that don't get asked early enough in the process if at all, and that, if the parties fully understood and aligned on, would make for enduring and fruitful partnerships." * Alexis Alexander, General Counsel, Liberis *"Pitching is a skill. It is an essential skill for a lawyer. This book will improve pitching skills. Frankly, you would be foolish not to read, assimilate and practice the advice it contains." * Nigel Boardman, Consultant and former partner Slaughter and May *"Strategic tendering or pitching has never been more important - in fact, it has to be the number one focus for firms and BD professionals who really want to make a difference. A wonderfully insightful book written by authors who really do get it." * David McClune, Global Chief Marketing Officer, Hogan Lovells LLP. *"This book is a recommended read for all those involved in competitive pitching in professional services and other markets. Its secret is to provide simple and practical guidance on the essential issues, backed and supported with concrete examples from real people in the real world." * Oliver Brettle Partner, Global Executive Committee Member, White & Case LLP *"This is a very well researched and thoughtful guide for all those involved in the purchasing and provision of legal services. The holistic approach taken is market leading in every respect." * Andrew S Garard, Group General Counsel and Director of Corporate Affairs, Meggitt PLC *"I can't count now many times lawyers and others have asked me for clear, relevant, practical guidance on their tendering efforts - and here it is. Essential reading for those focused on their businesses, their clients and their own careers. Goes without saying - highly recommended." * Patrick McCann, Director Learning, Linklaters LLP *"This new edition neatly summarises best practice behaviours, is informative and easy to read, packed with useful tools and tips. I think this it is an invaluable read for anyone wanting to win more work in professional services in 2022 and beyond." * Paul Cripps, Associate Partner, Markets and Business Development, EY *Table of Contents Chapter - 01: Introduction; Chapter - 02: To pitch or not to pitch?; Chapter - 03: What does the client want?; Chapter - 04: Diversity; Chapter - 05: Planning to win; Chapter - 06: The procurement predicament; Chapter - 07: Smart pricing; Chapter - 08: Global citizenship; Chapter - 09: Writing success; Chapter - 10: Public sector pitching; Chapter - 11: Presenting to win; Chapter - 12: Following up and post pitch feedback; Chapter - 13: Technology and tools; Chapter - 14: There has to be a better way

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Book SynopsisTells the history of the facsimile machine. The author recounts the multigenerational, multinational history of that device from its origins to its workplace glory days, in the process revealing how it helped create the accelerated communications, information flow, and vibrant visual culture that characterize our contemporary world.Trade ReviewCoopersmith provides an illuminating, meticulously researched and often fascinating account. Times Literary Supplement Archival research and interviews were used to reveal this lost history, while a tone designed to entertain as well as inform lends to a survey highly recommended for any interested in technological advancement and business history. Midwest Book Review Coopersmith tells his story clearly with ample attention both to technical detail and wider context, and notably with an eye to the comparative evolution of fax in different national contexts. It is highly recommended to readers. IEEE History Center Newsletter This book should be part of any history of technology collection. It also provides an interesting read for general audiences. Choice [The] breadth of coverage alone makes Faxed an important contribution to the history of communications technologies, and provides a strong foundation for further work that digs deeper into particular time period, devices, or markets. IEEE Technology andd Society Magazine] ... Each invention deserves at least one good book, and Coppersmith has written the fax machine's definitive history here. Journal of American History Based on an immense body of material collected from archives across three continents, Faxed provides a model of transnational scholarship and represents a major addition to the histories of communication and information technology. Technology and Culture Juxtaposing the obvious and the obscure, the momentous and the mundane, Coopersmith leads us inside the black box of fax history, and we emerge with fresh perspectives of one technology whose time has passed but legacy remains. H-Net Reviews The most important lesson of Faxed is that the real history of technology is inherently messy, and the complicated history captured in this book-which can be admired through the 1,148 footnotes in the back matter-is testimony to that inescapable fact. If you wish to know anything about the history of fax technology, it is highly probable that you will find it in this encyclopedic treatment. Shashi: The Journal of Japanese Business anc Company History We are fortunate that the author took the time to complete this book, because our understanding of the history of faxing, and of the history of modern technology in general, is much richer for it. The Pacific Circle ... This work is meticulously researched and the information astutely synthesized. Those with a strong interest in the history of technology will be richly rewarded. Library JournalTable of ContentsPrefaceAbbreviationsIntroduction1. First Patent to First World War, 1843–19182. First Markets, 1918–19393. Facsimile, 1939–19654. The Sleeping Giant Stirs, 1965–19805. The Giant Awakes, 1980–19956. The Fax and the ComputerConclusionNotesEssay on SourcesIndex

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Book SynopsisOften the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over fifty countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.

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Book SynopsisWe’re relentlessly behind the curve, dousing fires everywhere, and our 3 a.m. insomnia provides the only unscheduled thinking time of the day.What we need reinserted in our lives is the missing element of white space—short periods of open, unscheduled time that, when recaptured, change the very nature of work.Trade Review“This book is more than a first-rate guide to getting more and better work done. It is a powerful meditation on the false lure of busyness and the sustaining power of the pause. A Minute to Think is essential reading for maddening times.” — Daniel H. Pink, author of When, Drive, and To Sell Is Human “I absolutely loved A Minute to Think. It’s one of the most captivating and relevant approaches to solving busyness that I’ve read. Juliet’s energetic style and practical insights play a pivotal role as we long to pause yet be more productive and creative in this next decade of hybrid working.” — Angela Ahrendts, DBE, former SVP of Apple Retail and CEO of Burberry “Juliet Funt makes a compelling case for a tactic that’s both critically important and distressingly overlooked: the strategic pause. If you regularly feel overwhelmed by your work, read this book!” — Cal Newport, New York Times bestselling author of A World Without Email and Deep Work “This smart, funny business book is brimming with actionable tools. It’s certain to make any team stronger.” — Patrick Lencioni, president, The Table Group; New York Times bestselling author of The Five Dysfunctions of a Team “My decades of experience in the productivity arena have taught me you don’t need more time—you need more room. Room to be creative, to be strategic, and simply to be present in whatever you’re doing. Juliet provides an elegant and easily followed manual of how to get us there. Bravo.” — David Allen, international bestselling author of Getting Things Done "Rarely has an author produced something so immediately relevant and profoundly important to balancing my life and to my daily practices at work. Reading A Minute to Think is an investment in getting the most out of our most precious commodity–time. Bravo." — Nicholas Drake, Vice President Global Marketing at Google “Like many, I spent most of my life convinced that busy was the same as productive. That’s how I fed my self-esteem for years. But reading A Minute to Think, I have finally and fully understood what Aristotle said: “The quality of life is determined by its activities.” — Bradley J. Preber, CEO, Grant Thornton LLP "So many of us are consumed, buried, busy and overwhelmed. A Minute to Think will set us free, delivering an immediately shift towards doing better work every day. This book is a necessary and profound advancement tool for the modern day workplace culture." — Rory Vaden, New York Times bestselling author of Take the Stairs and creator of the viral TEDx talk “How to Multiply Time” "Juliet Funt is a master of time management and she recognizes the need to attack busyness with a vengeance. I’m excited for you to explore her book on this topic so you can reevaluate how you think, work, and behave to focus on the most important things that only you can do." — Craig Groeschel, New York Times bestselling author and Pastor of Life.Church “I wish I wrote this book.” — John Cleese, comedy legend

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Book SynopsisEnsure you have the job-ready writing and communication skills that today's employers demand with Guffey/Loewy's ESSENTIALS OF BUSINESS COMMUNICATION, 12E. This market-leading text and its online study tools help you develop the professional and communication skills that employers seek, including writing, speaking, critical thinking and teamwork. Updated employment chapters offer insights into a labor market that is more competitive and dependent on technology than ever before. The latest trends, technologies and practices, based on interviews with practitioners and the research of thousands of articles and blogs emphasize transferable professional skills. Timely advice guides you through building your brand, searching for a job, writing a winning résumé, interviewing effectively and using LinkedIn. Optional editing challenges and grammar reviews and a complete grammar guide at the end of the book help you improve critical language skills. MindTap online study tools let you further refTable of ContentsPart 1: BUSINESS COMMUNICATION IN THE INFORMATION AGE. 1. Thriving in a Digital, Social, and Mobile Workplace. Part 2: THE WRITING PROCESS IN THE DIGITAL ERA. 2. Planning Business Messages. 3. Organizing and Drafting Business Messages. 4. Revising Business Messages. Part 3: WORKPLACE COMMUNICATION. 5. Short Workplace Messages and Digital Media. 6. Positive and Neutral Messages. 7. Bad-News Messages. 8. Persuasive Messages. Part 4: BUSINESS REPORTS AND PROPOSALS���BEST PRACTICES. 9. Informal Reports. 10. Proposals and Formal Reports. Part 5: PROFESSIONALISM, TEAMWORK, MEETINGS, AND SPEAKING SKILLS. 11. Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings. 12. Business Presentations. Part 6: EMPLOYMENT COMMUNICATION. 13. The Job Search, R��sum��s, and Cover Messages. 14. Interviewing and Following Up. Appendix A: Message Formats. Appendix B: Documentation Formats. Appendix C: Correction Symbols and Proofreading Marks. Appendix D: Grammar/Mechanics Handbook With Review Exercises (Including Confusing Words and 160 Frequently Misspelled Words). Glossary (Available within MindTap). Index.

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Book Synopsis

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Book Synopsis

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Book SynopsisHow-to guides to your most pressing work challenges.This 16-volume, specially priced boxed set makes a perfect gift for aspiring leaders looking for trusted advice on such diverse topics as data analytics, negotiating, business writing, and coaching.This set includes: Persuasive Presentations Better Business Writing Finance Basics Data Analytics Building Your Business Case Making Every Meeting Matter Project Management Emotional Intelligence Getting the Right Work Done Negotiating Leading Teams Coaching Employees Performance Management Delivering Effective Feedback Dealing with Conflict Managing Up and Across Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

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Book SynopsisTHE PEOPLE WHO ARE CRAZY ENOUGH TO THINK THEY CAN CHANGE THE WORLD ARE THE ONES WHO DO.With these words, Apple Inc., and its leader, Steve Jobs, catalyzed a movement. Whenever Jobs took the stage to talk about new Apple products, the whole world seemed to stop and listen. That’s because Jobs was offering a vision of the future. He wanted you to feel what the world might someday be like, and trust him to take you there.As a leader, you have the same potential to not only anticipate the future and invent creative initiatives, but to also inspire those around you to support and execute your vision.In Illuminate, acclaimed author Nancy Duarte and communications expert Patti Sanchez equip you with the same communication tools that great leaders like Jobs, Howard Schultz, and Dr. Martin Luther King Jr. used to move people. Duarte and Sanchez lay out a plan to help you lead people through the five stages of transformation using speeches, stories, ceremonies, and symbols.This visual and accessible communication guidebook will show you how Apple, Starbucks, IBM, charity: water, and others have mobilized people to embrace bold changes.To envision the future is one thing, getting others to go there with you is another. By harnessing the power of persuasive communication you, too, can turn your idea into a movement.

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Book SynopsisWe are good at designing beautiful products and we offer good services. We always know exactly what the user wants and we know dozens of methodologies. However, if we have to convince our customers and colleagues, we find it rather difficult. For one reason or another, pitching ideas is one of the most undervalued practices in the creative field. From convincing a colleague to opt for a certain methodology to persuading a customer to go for a certain concept, you can have the best ideas in the world, but if you are not able to bring them across, they will never become reality. In this book the author will take you inside the heads of the people you have to convince. Pitching Ideas will help you to find the essence of the idea you want to get across and will explain how you can really convince the right people in the end.

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Book SynopsisDevelop the life-changing ability to excel in spontaneous communication situations?from public speaking to interviewing to networking?with these essential strategies from a Stanford lecturer, coach, and host of the popular Think Fast, Talk Smart The Podcast. ?A roadmap to mastering the art of thinking quickly and speaking confidently, this is the perfect book for?anyone else who talks.? ?Charles Duhigg, bestselling author of The Power of Habit, Smarter Faster Better and SupercommunicatorsMany of us dread having to convey our ideas to others, often feeling ill-equipped, anxious, and awkward. Public speaking experts help by focusing on planned communication experiences such as slide presentations, pitches, or formal talks. Yet, most of our professional and personal communication occurs in spontaneous situations that creep up on us and all too often leave us flustered and stumbling for words. How can we rise to the occasion and shine when we?re put on the spot? In Think Faster, Talk Smarter, Stanford lecturer, podcast host, and communication expert Matt Abrahams provides tangible, actionable skills to help even the most anxious of speakers succeed when speaking spontaneously. Abrahams provides science-based strategies for managing anxiety, responding to the mood of the room, and making content concise, relevant, compelling, and memorable. Drawing on stories from his clients and students, he offers best practices for navigating Q&A sessions, shining in job interviews, providing effective feedback, making small talk, fixing faux pas, persuading others, and handling other impromptu speaking tasks. Whether it?s a prospective client asking you an unexpected question during a meeting or all eyes turning to you at a dinner party, you?ll know how to navigate the situation like a pro and bring out your very best. Think Faster, Talk Smarter is an accessible guide to communication that will help you master new techniques in no time.

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Book SynopsisCarmine Gallo is the bestselling author of Talk Like TED and The Storyteller's Secret. He is a communications coach for widely admired brands such as Pfizer, LinkedIn, Intel and Coca-Cola, and a keynote speaker known for teaching the world's most respected business leaders how to deliver dynamic presentations and share inspiring stories. He is a columnist for Forbes and Entrepreneur. He is the head of Gallo Communications in California, where he resides with his wife.Trade ReviewUnique and actionable insights that will help anyone sharpen their communication skills -- Admiral James Stavridis, Vice Chairman, Global Affairs, The Carlyle Group and 16th Supreme Allied Commander at NATO Carmine Gallo examines more than two decades of Bezos letters to reveal the writing and communication strategies that should be taught to everyone with a story to tell -- Marc Randolph, Co-Founder and First CEO of Netflix.A rewarding and informative take on how to craft a convincing message * Publishers Weekly *Boasts Amazon-like efficiency in laying out practical drills and specific exercises to apply the Bezos way of thinking to your own company or work * Financial Times *

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Book Synopsis  , 'Read this fascinating book and you'll become a better listener, a better conversationalist and better company' Adam Kay 'A brilliant book on the art of conversation' Matt Haig 'A compulsory book for these divided times' Sathnam Sanghera 'An intriguing exploration of the importance of a proper chinwag' Sara Cox 'A terrific book from a terrific broadcaster. Worryingly good'' Jeremy Vine 'An insightful, important read' Stacey Dooley 'A genuinely brilliant broadcaster' Matthew Syed 'A masterly book' Matthew d'Ancona 'Brilliant in the year and just as brilliant on the page' Anita Anand 'Fascinating and thought-provoking' Jane Fallon 'Informed, open-minded, fair, astute, caring and funny' Ricky Gervais 'A grand theory of conversationTrade ReviewWe're not currently in the golden era of conversation - it has either eroded away into emojis or escalated into online wildfires. Nihal is a master of the art of conversation, one of the country's finest and smartest interviewers, and his book is both brilliant and necessary. Read this fascinating book and you'll become a better listener, a better conversationalist and better company -- Adam Kay, bestselling author of This is Going to HurtA brilliant book on the art of conversation. It is entirely from the heart, an impassioned please for more meaningful conversation amid this era of online squabbling and all too easy animosity. This isn't some half-hearted celeb effort . . . a very impassioned defence of conversation as an art and one of the things that can save and retain our humanity in a world of GIFs and emojis and fifteen second digital dopamine hits. Nihal writes as well as he chats and this book is great -- Matt Haig, bestselling author of Reasons to Stay Alive Nihal is nothing less than the most intelligent interviewer in British broadcasting, so I had high expectations for his book on conversations, and it doesn't disappoint. It's clever, original, surprising and reading it made me appreciate why he is so good at what he does - he actually listens to the people he consults. A compulsory book for these divided times -- Sathnam Sanghera, bestselling author of Empireland An intriguing exploration of the importance of a proper chinwag by one of our most brilliant broadcasters -- Sara Cox, bestselling author of Till the Cows Come Home You won't want to check your phone while you're reading this. Nihal hits the nail on the head - again, and again, and again. Breaking news: conversation isn't shouting at a crowd on social media. Nihal has rediscovered the art and we are all winners as a result. A terrific book from a terrific broadcaster. Worryingly good -- Jeremy Vine, author of What I Learnt Turns out when he's interviewing all those amazing folk on 5 Live he's taking it all in and constructing a grand theory of conversation -- Dan Snow, host of the History Hit podcast and author of On This Day in HistoryThere is no more important task today than improving the conversations we all have. And there is nobody better to guide us than Nihal Arthanayake -- Matthew d'Ancona, author of Post TruthI'd like to say what a great broadcaster Nihal is. Well on his way to becoming a national treasure. Informed, open-minded, fair, astute, caring and funny. A dying breed -- Ricky GervaisAn insightful, important read -- Stacey Dooley, bestselling author of On the Front Line with the Women Who Fight BackA genuinely brilliant broadcaster -- Matthew Syed, bestselling author of Rebel Ideas Fascinating and thought-provoking -- Jane Fallon, author of 11 Sunday Times Top 10 BestsellersThe conversation king -- Laura Whitmore, bestselling author of No One Can Change Your Life Except For YouBrilliant in the ear and just as brilliant on the page. Nihal has produced a fascinating, informative and nuanced look at the very nature and need for conversation. To read him is to get a lesson from a master practitioner of the art -- Anita Anand, author of The Patient Assassin

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Book SynopsisCome behind closed doors and see real trades made by real traders Dr. Alexander Elder leads readers into 16 trading rooms where they meet traders who open up their diaries and show you their trades. Some of them manage money, others trade for themselves; some trade for a living, others are still on the semi-professional level.Table of ContentsIntroduction 3 Chapter 1 A Logical Way of Looking at Things 12Sherri Haskell Chapter 2 My Computer Can Do the Trading for Me 30Fred Schutzman Chapter 3 Simple Charts, Clear and Uncluttered 48Andrea Perolo Chapter 4 The Discipline of Loss Control 66Sohail Rabbani Chapter 5 Developing a Consistent Approach 84Ray Testa Jr. Chapter 6 McMahon A Successful Engineer Has a Disadvantage 100James (Mike) Chapter 7 Looking for Favorable Probabilities 118Gerald Appel Chapter 8 To Keep Repeating What I Did Right 136Michael Brenke Chapter 9 A Squeeze Play 158Kerry Lovvorn Chapter 10 Dancing Like Fred Astaire, Only Going Backwards and in High Heels 176Dr. Diane Buffalin Chapter 11 Price-Volume Behavior Is Steeped in Reality 192David Weis Chapter 12 The Bigger the Foundation, the Taller the Building 208William Doane Chapter 13 We Analyze People Who Analyze Markets 224Peter Tatarnikov Chapter 14 Technical Signals in the Fundamental Context 240Damir Makhmudov Chapter 15 Effective Volume 258Pascal Willain Chapter 16 Do It Right the Next Time Around 276Martin Knapp Conclusion Your Trading Room 307 Bibliography 319 Reading Lists 321 Acknowledgments 329 About the Author 331 Index 333

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Book SynopsisTable of ContentsIntroduction 1 Chapter 1 Don’t Mark My Paper, Help Me Get an A 17 Chapter 2 Building the Right Culture 43 Chapter 3 My Leadership Point of View 67 Chapter 4 The Simple Truths About Helping People Win at Work 89 Simple Truth 1: Performing Well: What Makes People Feel Good About Themselves 91 Simple Truth 2: To Help People Perform Well, an Effective Performance Management System Must Be Established 94 Simple Truth 3: It All Starts with Performance Planning 97 Simple Truth 4: The Biggest Impact on Performance Comes from Day-to-Day Coaching 101 Simple Truth 5: Trust Is Key to Effective Coaching 117 Simple Truth 6: The Ultimate Coaching Tool: Accentuating the Positive 122 Simple Truth 7: Redirection Helps Get Performance Back on Track 125 Simple Truth 8: Deliver Reprimands with Caring Candor 129 Simple Truth 9: Performance Reviews Should Be About Retaking the Final Exam 133 Simple Truth 10: Developing and Sharing Your Leadership Point of View Is a Powerful Communication Tool for Your People 136 Simple Truth 11: Servant Leadership Is the Only Way to Go 139 Simple Truth 12: Celebrate Successes 149 Epilogue 155 Appendix A The WD-40 Company Goal Review Form 159 About the Authors 171 Services Available 175 Index 179

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Book SynopsisThis international bestseller, with more than 3 million copies sold, offers a field-tested approach to high-stakes negotiations—whether in the boardroom, in your community, or at home.Life is a series of negotiations, and negotiation is at the heart of collaboration—whether you are a business executive, a salesperson, a parent , a community leader, or a spouse. As a former FBI hostage negotiator, Chris Voss gives you the tools to be effective in any situation: negotiating a business deal, buying (or selling) a car, negotiating a salary, acquiring a home, renegotiating rent, deliberating with your partner, or communicating with your children. Taking the power of persuasion, empathy, active listening, and intuition to the next level, Never Split the Difference gives you the competitive edge in any difficult conversation or challenging situation. This book is a masterclass in influencing others, no matter the circumstances.After a stint policing the rough streets of Kansas City, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference distills the Voss method, revealing the skills that matter most when it comes to achieving your goals in both your professional and personal life.Step-by-step, Voss show you how to: Establish Rapport  Create Trust with Tactical Empathy Gain the Permission to Persuade  Shape What Is Fair  Calibrate Questions Transform Conflict into Collaboration Spot Liars Create Breakthroughs by Revealing the Unknown Unknowns Never Split the Difference is your definitive source for defusing potential crises, winning people over, and achieving your goals at work and at home.

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Book SynopsisAre you having problems with the boss? Wishing you could be a better spouse? Not communicating well with your employees? Having trouble building business relationships? Or would you just like to improve your people skills and your ability to make strong, lasting impressions on the men and women you meet every day? The solution is Skill With People! Les Giblins timeless classic has what you need to get on the fast track to success at home, at work, and in business.

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Book SynopsisThis book represents the definitive research collection for corporate social responsibility communication, offering cross-disciplinary and international perspectives from the top scholars in the field. Addresses a gap in the existing CSR literature Demonstrates the relevance of effective CSR communication for the management of organizations The 28 contributions come from top scholars in public relations, organizational communication, reputation management, marketing and management Trade Review“Summing Up: Recommended. Research and faculty collections.” (Choice, 1 March 2012) "If the publication of a handbook represents both the crystallization of research into a movement or field as well as serving as a platform for future studies, then this handsome and thorough title certainly serves both purposes well.” (Communication Director, 1 December 2011) "An impressive, accessible volume that includes writing by a significant group of international scholars and practitioners, this handbook will prove instructive to CSR practitioners and students alike." (Ethical Corporation Magazine, 1 July 2011) Table of ContentsAbout the Editors viii Notes on Contributors ix Acknowledgments xxi Part I Introduction 1 1 Corporate Social Responsibility and Communication 3 Øyvind Ihlen, Jennifer L. Bartlett and Steve May 2 The Paradoxes of Communicating Corporate Social Responsibility 23 Sandra Waddock and Bradley K. Googins Part II Field Overviews 45 3 Management, Communication, and Corporate Social Responsibility 47 Jennifer L. Bartlett and Bree Devin 4 Public Relations and Corporate Social Responsibility 67 Jennifer L. Bartlett 5 Organizational Communication and Corporate Social Responsibility 87 Steve May 6 Marketing and Corporate Social Responsibility 110 Peggy Simcic Brønn 7 Reputation Management and Corporate Social Responsibility 128 Mark Eisenegger and Mario Schranz 8 Rhetoric and Corporate Social Responsibility 147 Øyvind Ihlen Part III Corporate Social Responsibility Communication in Action 167 Concepts and Aspects 9 Ethics: Corporate Social Responsibility, Power and Strategic Communication 170 Jacquie L’Etang, Jairo Lugo-Ocando and Zeti Azreen Ahmad 10 Risk Communication and Corporate Social Responsibility: The Essence of Sound Management for Risk Bearers, Generators and Arbiters 188 Michael J. Palenchar, Tatjana M. Hocke and Robert L. Heath 11 Trust and Credibility as the Basis of Corporate Social Responsibility: (Mass-) Mediated Construction of Responsibility and Accountability 208 Günter Bentele and Howard Nothhaft 12 Corporate Social Responsibility Communication and Dialogue 231 Urša Golob and Klement Podnar 13 Transparency and Neoliberal Logics of Corporate Economic and Social Responsibility 252 Majia Holmer Nadesan 14 The Concept of Stakeholders and its Relevance for Corporate Social Responsibility Communication 276 Juliana Raupp 15 Significance of Sector-Specific Corporate Social Responsibility Initiatives: Status and Role in Different Sectors 295 Augustine Pang, Angela Mak and Joanne Mui-Hean Lee Tools and Processes 16 Corporate (Social) Responsibility and Issues Management: Motive and Rationale for Issue Discourse and Organizational Change 316 Robert L. Heath and Michael J. Palenchar 17 Communicating Corporate Social Responsibility through Nonfinancial Reports 338 Elise Perrault Crawford and Cynthia Clark Williams 18 Communicating Corporate Social Responsibility through the Internet and Social Media 358 Paul Capriotti 19 Communicating Corporate Social Responsibility through Corporate Image Advertising 379 Alan A. Pomering 20 New Partnerships for a New Generation of Corporate Social Responsibility 399 Melissa J. Bator and Cynthia Stohl 21 Media Relations and Corporate Social Responsibility 423 Craig E. Carroll 22 NGOs as Communicative Actors within Corporate Social Responsibility Efforts 445 Sarah E. Dempsey 23 Communication and Corporate Social Responsibility: A Storytelling Perspective 467 Stefan Wehmeier and Friederike Schultz Part IV Commentaries and Conclusions 489 24 Interrogating the Communicative Dimensions of Corporate Social Responsibility 491 Lars Thøger Christensen and George Cheney 25 A Provocation: Thinking the “Social” into Corporate Social Responsibility 505 Shirley Leitch and Judy Motion 26 Commentary: The View from Management 516 Güler Aras and David Crowther 27 The View from Organizational Studies: A Discourse-Based Understanding of Corporate Social Responsibility and Communication 534 David Grant and Daniel Nyberg 28 Conclusions and Take Away Points 550 Øyvind Ihlen, Jennifer L. Bartlett and Steve May Name Index 572 Subject Index 580

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Book SynopsisOne reason public speaking is such a nightmare for so many people is that they think they have to be âœperfect.â They drive themselves crazy trying to conform to all sorts of handed-down rules that tie them up in knots and put their audiences to sleep. Karen Hough says you can throw out those rules, relax, be yourself, make âœmistakes,â and connect with your audience much more effectively than the guy with the impeccable PowerPoint slides. Hough has used her unique presentation approach to take the anxiety out of one of the greatest fears in business. Her book debunks over a dozen myths about presentations to make them more fun and natural for everybody. Its authenticity and passion that win people over not polish. But you canât be authentic if youâre following someone elseâs rules. Hough shows how you can embrace your own style and communicate your message without worrying constantly about antiquated dos and donâts. Follow Karenâs âœbad adviceâ and youâll be surprised to learn youâre actually a naturally skilled presenter.

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Book SynopsisThe New York Times bestseller that gives readers a paradigm-shattering new way to think about motivation from the author of When: The Scientific Secrets of Perfect Timing Most people believe that the best way to motivate is with rewards like money—the carrot-and-stick approach. That''s a mistake, says Daniel H. Pink (author of To Sell Is Human: The Surprising Truth About Motivating Others). In this provocative and persuasive new book, he asserts that the secret to high performance and satisfaction-at work, at school, and at home—is the deeply human need to direct our own lives, to learn and create new things, and to do better by ourselves and our world. Drawing on four decades of scientific research on human motivation, Pink exposes the mismatch between what science knows and what business does—and how that affects every aspect of life. He examines the three elements of true motivation—autonomy, mastery, and purpose-and offers smart and surprising techniques for putting these into action in a unique book that will change how we think and transform how we live.

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Book SynopsisMaster frameworks, techniques, and tools for conducting meetings, leading sessions and workshops, and transferring knowledge through education and training. In addition to focusing on proven methods, this book contains many new and innovative ideas developed through decades of the author''s experience. The book concludes with a section on facilitator and trainer resources.

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Book SynopsisIn many ways, success at networking is the uncommon application of common knowledge. Most people understand that networking is important to their success -- they just lack a step-by-step process to get the results they want. Almost no one really implements a comprehensive methodology that will build a business through networking. Thus, the need to network is 'common knowledge', and the development of the methodology required to be successful at it is the 'uncommon application'. By reading this book, you will experience the true essence and meaning of networking. "The 29% Solution" gives you the answers to two conflicting questions that a business owner or salesperson faces every day: How can I tend to my existing clients while at the same time network for new business? and, should I place higher value on my current clients or on new clients?Trade ReviewThis is an incredible book! It shows sales professionals and business owners how to get more and better customers, faster and easier, than in any other way. The practical, proven strategies for sales and business growth you learn can save you months and years of hard work. -- Brian Tracy "author of 'The Way to Wealth'"

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Book SynopsisDisruption? It's nothing new. Just look at any of the breakthrough business ideas of the last thirty years-from Federal Express overnight delivery to Saturn's fixed sticker price-and you'll see a perfect example of the principle of disruption in action.Trade Review"The impact this work has had on the industry is visible everywhere" (The Drum, October 17th 2008)Table of ContentsTHE ROAD TO DISRUPTION. Retrospective. Discontinuity. THE DISRUPTION DISCIPLINE. Disruption. Convention. Vision. DISRUPTION IN PRACTICE. Disruption Methodology. Disruption Sources. DISRUPTION AND THE ROAD AHEAD. Disruption in the Information Age. Disruption and the Role of the Agency. Disruption Web Site. Acknowledgements. Bibliography. Advertising Campaigns. Index.

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Book Synopsis"Can We Start Again?" is a practical guide to the use of NLP in specific business contexts such as presentations, public speaking, and negotiation. It explains the "science" of NLP in layman's terms, supported with numerous examples and anecdotes, and provides an easy-to-use framework for development and implementation of the skills necessary to put NLP into practice. This book is supported by John Grinder, the official co-founder of NLP, and a major figure on the international business circuit.

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Book SynopsisFor some employees, verbal abuse can be the everyday language of doing business. Defending yourself from these verbal abusers—calmly, professionally, and successfully—can be crucial to your on-the-job success.   Nationally recognized linguistics expert and author Suzette Haden Elgin applies her acclaimed techniques for combating verbal attacks to common workplace situations. Powerful yet unthreatening, her proven strategies will help you recognize and defend yourself from verbal abuse—everything from casual obscenities and racist or sexist language to sarcasm, cutting jokes, and subtle put-downs.   Richly illustrated with fully dramatizes scenarios and real-world examples, Dr. Elgin’s communication techniques will help you instantly take control of any verbal confrontation. You’ll also learn how to avoid “malpractice of the mouth” and sexual harassment; communicate sensitively and clearly with non-native English speake

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Book SynopsisClassic style and British manufacturing are both experiencing a boom in demand-driven by a desire among consumers for authentic, quality products. Britain is uniquely placed to benefit from this resurgence, given the number of heritage companies still producing at the top of their game. From the world-famous Barbour in South Shields in the north of England to John Lobb in London, many of these fine businesses remain in family ownership, protective of their traditions and justifiably proud of their products. Many are the bearers of warrants from the British Royal family and all are over 100 years old. Horst Friedrichs explores the historic places where these British brands have become some of the strongest in the world: Johnston's of Elgin in the north of Scotland, Corgi socks in southern Wales and John Smedley in Derbyshire. By highlighting the stories of these legendary brands-both new and old, grand and humble- Friedrichs and Crompton show how relevant these companies and their traditional production techniques still are. A Very British Heritage is a must-read for anyone that appreciates well-crafted products and timeless style.

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Book SynopsisEverything you need to know about parliamentary procedure in terms of organizing and running different types of meetings can be found in this comprehensive 3-panel guide. All of the guidelines featured in the original Robert's Rules of Order publicationâfrom key definitions to step-by-step meeting proceduresâare described in up-to-date detail through BarCharts' handy color-coded format.

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Book SynopsisThe ability to hold successful meetings is crucial to anyone who wants to advance their career.Written by David Cotton, a leading expert on meetings as both a coach and practitioner, this book quickly teaches you the insider secrets you need to know to in order to run successful meetings.The highly motivational ''in a week'' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.So what are you waiting for? Let this book put you on the fast track to success!Table of Contents : Introduction : Sunday : Why meetings? : Monday : Preparing for a meeting : Tuesday : Participating in a meeting : Wednesday : Chairing a meeting : Thursday : Virtual and other types of meeting : Friday : After the meeting : Saturday : The perfect meeting : Surviving in tough times : Answers

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Book SynopsisSuperfans aren't just for pop stars and NBA teams. What if your customers loved your brand the way Swifties love Taylor or Drake loves the Raptors? In Creating Superfans, entrepreneur, keynote speaker, and fan-engagement guru Brittany Hodak shares the proprietary five-step SUPER Fan System she developed running successful campaigns and products for globally known brands including Walmart, Disney, Amazon, Katy Perry, the Boston Red Sox, and more. With her trademark mix of humor and sharp business insights, she combines entertaining stories from her years of working with major stars like Dolly Parton and KISS with case studies of familiar brands and companies to illustrate the effective and easy-to-master system for transforming customers into passionate advocates of your brand. You'll learn how to: - Define, understand, and share your own unique brand story - Better capture, understand, and utilize customer feedback - Connect your brand's story to your individual customers' stories - Make exceeding customer expectations business-as-usual - Regularly earn and capitalize on customer referrals You'll also get checklists, exercises, and easy-to-implement tools that will have you building your very own legion of superfans right away. Whether you're launching a career as a recording artist, running a tech startup, or helming a hundred-year-old brand, you, too, can tap into the power of superfandom.

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Book SynopsisIt’s no good having a good idea if you cannot communicate it to someone else. John Simmons, in this stimulating and readable book, demonstrates how we can write and use words more creatively and persuasively in business today. From differentiating your company from another, to injecting life and vibrancy into your products and services, to writing everyday emails, this cult business book by the modern-day guru of business writing (now released as a new 21st anniversary edition) shows ways in which we can use words to gain competitive advantage in business life through “tone of voice”. John Simmons’ method of writing powerfully for business is based on his “WE, ME, THEM and IT” model, which over the past 25 years has been adopted by tens of thousands of marketers and other professionals around of the world. Simmons argues that effective business writing is about learning to love writing and words, and bringing more of our real selves to working life.

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Book SynopsisBullshit is everywhere. Some of it is just lazy, some is complete nonsense, and yet some is at least trying to communicate something, even if it fails. Bestselling author Kevin Duncan has been on a life mission to improve business language and understanding. In his latest book, he weeds out the worst offenders, and the contexts in which they most frequently occur, to provide readers with a path to clear communication. The book starts with an examination of why we seem to use so much jargon and non-sensical words and phrases in our daily working lives. Duncan then lists and analyses the 100 most popular examples of bullshit used internally and externally, their real meaning, and rates how harmless or dangerous they are. The book ends with advice on dealing with bullshitters and a manifesto to help anyone achieve clear, bullshit-free communication.

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Book SynopsisThere are extraordinary ideas inside your head but youâre blocking them. Left to itâs own devices, your brain shies away from the unfamiliar and unconventional. To grab the treasure in your mind, you have to distract your brain. For Mark Levy, the answer is freewriting. Itâs a deceptively simple technique: just start writing about something you care about. Anything. Forget about grammar, punctuation, and spelling. Set the timer and go. But itâs far trickier than it sounds. We all have an internal editor that censors our thoughts before they hit paper. Levy shares six secrets designed to knock this editor out and let your inner genius run free. He also includes problem solving and creativity stimulating principles you can use if you get stuck seven of which are new to this edition. Also new to this edition is an extensive section on taking your raw unfiltered freewriting and refining it into something you can share with the world. Although freewritingâs roots are as a private brainstorming technique, Mark and his clients have found that, with some tweaking, itâs a great way to generate ideas for articles, blog posts, presentations, even books.Our first reaction to a problem is often to tackle it head-on. Mark Levy says thatâs wrong your head might be the problem. Freewriting offers a way to trick your conscious mind into letting your unconscious generate more ideas than you ever thought possible.

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Book SynopsisMost people regard meetings as places where productivity goes to die. How different would it be if they were places where you could actually get your work done - right there in the meeting? Richard and Emily Axelrod have invested thirty years answering this question, and they have a field-tested answer. Using the same work design principles that transformed the mind-numbing assembly line into the dynamic factory floor, and that make video games so engaging, their new book offers a flexible, repeatable process that has already been used to run thousands of productive meetings in all kinds of organizations. It takes more than an agenda and a note-taker. The Axelrods show how to design every aspect of a meeting - from the way you greet people at the beginning to how you sum up at the end - so that the experience will be energizing rather than enervating, and relevant and helpful to every participant. Their detailed, six-stage approach, which they dub the Meeting Canoe (since, like a canoe, it adapts to changing conditions and is a collective effort) is a seismic shift in the way we view, use, and participate in meetings. The many current users of this system will never go back. Neither will you.

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Book Synopsis

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Book SynopsisWINNER: Independent Press Awards 2021 - Business: Motivational DISTINGUISHED FAVORITE: NYC Big Book Award 2021 - Leadership Leadership presence doesn't come with a title or promotion - good leaders develop presence over time. Leadership presence is how you show up and contribute to meetings, and whether or not you can project confidence and poise under pressure - do you already have a presence? Leadership presence is that elusive "we know it when we see it" quality. You may have a leadership title or tremendous leadership potential, but that alone does not give you presence. Being perceived as a leader when interacting with customers, peers or executives is the essence of leadership presence. Your leadership presence is evaluated by others based on how you show up and contribute in meetings, how well you project confidence and keep poise under pressure and whether you can engage others in ways that are authentic, empathetic and motivational. Stand Out walks you through achieving this presence so you get that next promotion and give your career that extra boost. Stand Out explains that the goal of leadership presence is to align other people's impression of you with your best authentic self. Body language expert and executive coach Carol Kinsey Goman teaches the five essential skills needed: composure, connection, confidence, credibility and charisma. She also explains how leadership presence is different for women, how nonverbal communication builds or destroys presence and why self-promotion is essential. This book shows aspiring and experienced leaders alike how to more positively influence the impression they make on others.Trade Review"Almost every new undertaking (moving to a different assignment, getting promoted to a higher level of leadership) creates anxiety and self-doubt. The key is to develop leadership presence, so that you can step up and project a level of confidence that will calm the butterflies in your stomach and show the outside world that you are ready and able. Current and aspiring leaders can learn a lot from this book!" * Robert L. Dilenschneider, Founder and Chief Executive Officer, The Dilenschneider Group *"Carol shows you how to be authentic and to look authentic at the same time! Both are critical for effective leadership." * Marshall Goldsmith, #1 New York Times bestselling author of Triggers, MOJO and What Got You Here Won't Get You There *"Leadership presence is the essential ingredient to be seen as the successful leader you are. Without it, your accomplishments can be overlooked. With it, you stand out!" * Cindy Lu, Founder, CHRO Partners, HR Peer Advisory Groups *"The groundwater of customer loyalty is trust, expressed as authenticity. It is also the feature that makes leaders trusted. Carol's profound book reveals ways leaders can source and express this powerful feature they already possess." * Chip R. Bell, bestselling author of Inside Your Customer’s Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions *"Helping people to authentically display leadership presence. I love what Carol does!" * Michael Massari, Chief Sales Officer, Caesars Entertainment *"Internalize the clear-headed wisdom and proven expertise provided by Carol Kinsey Goman in her best book yet and move forward with enhanced self-awareness. If you want to take your career to the next level and higher, get this book!" * Leslie J. Saleson, Founder and CEO, Hi Rise Network *"This book reinforces many of the key tenets I have learned about the importance of leadership presence from one of the world's premier leadership institutes, the U.S. Army. The six Cs: Credibility, Confidence, Composure, Connection, Charisma, and Cross-cultural leadership will assist everyone in enhancing their leadership presence, self-awareness, and overall effectiveness." * Josh Woody, Captain, U.S. Army *"Carol is an expert on the impact of body language on leadership presence. This is a must-read!" * Cheryl Berrington, Principal, Berrington Group *"With her keen eye for detail and a knack for taking complex non-verbal research findings and translating them into actionable skills, Carol Kinsey Goman stands out in communicating how to create and maintain authentic leadership presence in the workplace. Goman authoritatively, yet engagingly, informs the reader how to project presence across multiple contexts and situations." * Patrick A. Stewart, PhD, Associate Professor of Political Science, University of Arkansas, Fayetteville, and author of Debatable Humor: Laughing Matters on the 2008 Presidential Primary Campaign *"The time for women leadership has come. Women have made impressive gains in politics and the business world, making their voices heard and breaking the glass ceiling of organizations and boardrooms. Carol is an expert on the impact of body language on leadership presence. Stand Out should be on the reading list for every woman leader." * Barbara Dietrich, CEO, Diplomatic World (Belgium) *"Carol is always one of the most talked about speakers at our London events. The authenticity and clarity with which she discusses body language and leadership presence inspires and keeps the audience's attention. You'll find this book is likewise both attention-grabbing and inspiring." * Afi Ofori, Managing Director, Zars Media (UK) *"Confident, credible and empathetic. Three words existing and aspiring leaders need to heed to stand out. Yet again, Carol's lucid insights illustrate the true power of presence." * Rob Briggs, Director, Graystone Communications, and author of ‘Organizational Trust’ in the IABC Global Handbook (UK) *"To be the most influential, women need to build on the unique talents and strengths we bring to our organizations. That takes leadership presence-and this valuable book gives insights into how others perceive us, and how to project our best authentic selves." * Yanina Dubeykovskaya, Founder, Women Influence Community (Russia) *"Carol consistently wows our audiences with her rare insights about what it takes to be a confident and authentic leader, and how to use those traits to inspire others. This book is filled with her insights." * Christina Corrigan, Deputy Executive Director, Communications/Programs, Texas Municipal League *"Never has there been a greater need to stand out above the din and disruptions thrown at us all. In Stand Out, Carol shows you exactly how to lead others when their attention is short, their hearts crave connection, and their passions are seeking you-the leader they need during these chaotic times." * Bill Jensen, bestselling author of Disrupt! and Future Strong *"Carol knows better what is needed in leadership. It's not just about being eloquent, it's about knowing how to act. In other words, you need to know what the other person is looking for. When it comes to projecting leadership, you'll get a lot out of this book." * Kaz Amemiya, President, Crossmedia Communications, Inc. (Japan) *"Carol shows you the importance and impact of presence to be an inspiring and authentic leader." * Michael Rudnick, CEO, Velaku Software *"With a deep experience in leading global fashion and beauty businesses, I am often asked: How did you get to the top? How did you succeed in a mostly male-dominated corporate environment? How did you build a network? While there are no cookie-cutter answers, Carol provides a practical, accessible, real-life guide to unleashing your full potential as a leader" * Laure de Metz, General Manager, BITE Beauty *"Carol is right-a title alone doesn't give you presence. I've watched celebrities and successful executives project their own special brand of charisma to land them roles and sell ideas. In the end, your presence is the most valuable resource you have." * Garrett DeLorm, Executive Producer, Camp+King *"A title is what someone gives you as a result of your expertise and hard work. But leadership is more than a title; it's an attitude, a presence. In order to become highly effective and memorable, you have to cultivate traits that align with who you are and the image you want to portray. Carol's book offers actionable steps that ensure you stand out and leave a lasting impression. Pick up the book, put those steps to practice, and become the leader that others want to follow." * Jeffrey Hayzlett, primetime TV and podcast host, speaker, author, and part-time cowboy *"Careers don't flourish on smarts alone. While expertise counts big time, so does your ability to deliver your ideas in a way that captures your audience, whether that is just one person or a room full of people. Carol really drives this home. Wish I had this book much earlier in my own career." * Dr. Beverly Kaye, Author, Speaker, Consultant and Co-Author of Help Them Grow or Watch Them Go *"An indispensable read. Carol is a master at turning managers into leaders through the way they talk, walk and behave." * Marc Wright, Founder, simplycommunicate (UK) *Table of Contents Chapter - 00: Introduction; Chapter - 01: Leadership Presence; Chapter - 02: Credibility; Chapter - 03: Confidence; Chapter - 04: Composure; Chapter - 05: Connection; Chapter - 06: Charisma; Chapter - 07: Body Language for Leadership Presence; Chapter - 08: Self-Promotion; Chapter - 09: Leadership Presence for Women; Chapter - 10: Cross-Cultural Leadership Presence; Chapter - 11: Conclusion - Leading in Times of Uncertainty and Change

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