Business communication, etiquette and presentation Books
iUniverse Are We Willing To Take That Risk 10 Questions Every Executive Should Ask About Business Continuity
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£10.62
iUniverse Optimize Now or else How to Leverage Processes and Information to Achieve Enterprise Optimization and Avoid Enterprise Extinction
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£23.10
iUniverse Spoil em Rotten FiveStar Customer Delight in Action
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£16.60
iUniverse The Art of Collaboration The Real Truth about Working Well with Others
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£11.40
iUniverse Simple Solutions How Enterprise Project Managementsupported Harvard Pilgrim Health Cares Journey from Near Collapse to 1
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£19.57
Big Charlie Press The 2Hour Workshop Blueprint
£16.34
Collaborative Enquiry From Me to We design and build collaborative workplaces
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£12.99
Ireckon Pty Ltd The Complete Website Planning Guide Workbook 2
£19.94
Yamini Naidu Consulting Story Mastery How leaders supercharge results with business storytelling
£13.25
Publishing Services How to Start and Run a Profitable SelfPublishing Business
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£23.84
Premier Public Speaking Public Speaking Is A Skill Not A Talent
£18.04
Dean Publishing Voiceprint
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£17.09
£12.46
Professional Content Creation Content Repurposing Made Easy How to Create More Content in Less Time to Expand Your Reach
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£11.91
Professional Content Creation Bloggers Quick Guide to Working with a Team The Ultimate Guide to Blogging Faster and Better with the Help of Others Volume 2 Bloggers Quick Guides
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£11.91
£12.99
Penguin Publishing Group How to Say it For WomenCommunicating with Confidence and Power Using the Language of Success
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£18.00
Penguin Random House LLC How To Say It with Your Voice
Book SynopsisJeffrey Jacobi, a Juilliard-trained voice coach, shows how anyone can gain a competitive edge by fully utilizing his or her natural speaking qualities. This book will guide readers step by step through self- tests, exercises, and sample speeches that will help them to develop a strong, clear, authoritative voice that projects an aura of power, confidence, and persuasiveness; overcome common speech problems like poor enunciation, rapid-fire speech, monotonous delivery, and a nervous, shaky sound; diminish accents; and eliminate other distracting and self-defeating speech problems that can often determine success or failure in business.
£21.47
Penguin Putnam Inc Because Internet
Book SynopsisAN INSTANT NEW YORK TIMES BESTSELLER!! Named a Best Book of 2019 by TIME, Amazon, and The Washington Post A Wired Must-Read Book of Summer “Gretchen McCulloch is the internet’s favorite linguist, and this book is essential reading. Reading her work is like suddenly being able to see the matrix.” —Jonny Sun, author of everyone''s a aliebn when ur a aliebn too Because Internet is for anyone who''s ever puzzled over how to punctuate a text message or wondered where memes come from. It''s the perfect book for understanding how the internet is changing the English language, why that''s a good thing, and what our online interactions reveal about who we are. Language is humanity''s most spectacular open-source project, and the internet is making our language change faster and in more interesting ways than ever before. Interne
£15.30
Simon & Schuster Australia Buck Up Suck Up . . . and Come Back When You Foul Up
Book SynopsisSynopsis coming soon.......Trade ReviewUSA Today Compelling, instructive and funny.Houston Chronicle Disarmingly entertaining...a breezy, colloquial discussion on what it takes to get ahead. These two very colorful characters are decidedly Democratic ...but their advice is useful no matter what your political inclination may be.
£13.60
Kendall/Hunt Publishing Co ,U.S. Family Communication
Book SynopsisFeatures traditional as well as emerging diverse family types in the application and analysis of communication theories and concepts. From acknowledging the influence of family diversity to exploring the challenges presented by new technologies, this text provides a framework for describing, analysing and strategizing for effective communication.Table of Contents Chapter 1 - What Is Family Communication? Chapter 2 - What Is 'Family'?: Exploring Diverse Family Types Chapter 3 - Why Does My Family Communicate This Way?: Theories of Family Communication Chapter 4 - Games Families Play: Power and Discipline in the Family Dynamic Chapter 5 - Dark Side of Family Communication: Conflict and Violent Communication in Families Chapter 6 - Culture and Family Communication Chapter 7 - Let's Talk About Stress: Family Responses to Challenging Situations Chapter 8 - Technology and the Family Chapter 9 - Balancing Work and Family Chapter 10 - What's Next in Family Communication Research?
£106.00
£13.29
McGraw-Hill Education Quick Emotional Intelligence Activities for Busy Managers 50 Team Exercises That Get Results in Just 15 Minutes
Book SynopsisIssues like lack of trust and commitment, unresolved conflicts, and the inability of individuals to understand how their actions impact others often stop the most promising teams from delivering great results. This simple, easy-to-use book gives busy managers activities they can use to help their employees improve their levels of emotional intelligence and become more effective. The exercises included will help employees deal with anger and emotional triggers, pick up on cues from teammates, encourage communication, and much more.Table of Contents "Acknowledgments Introduction CHAPTER 1 A Guide to the 50 Activities CHAPTER 2 What You’ll See for Each Activity Purpose Why is this Important? How to Set the Stage When to Use this Activity Materials Key Questions A Word of Caution Variations Asking for Commitment CHAPTER 3 How to Use this Book Before the Activity During the Activity After the Activity CHAPTER 4 For the Leader Your Mindset/Role Model Learn More Reinforce Behaviors Timing and Readiness As Your Team Develops What If CHAPTER 5 The Activities EQ #1 Mood Check EQ #2 I Can Top That EQ #3 Lead Balloons EQ #4 When Things Go Wrong EQ #5 Helium Balloons EQ #6 Hair Triggers or Hot Buttons EQ #7 Spirit Killers EQ #8 UP EQ #9 Strung Tight EQ #10 Team Trophies EQ #11 Thank You for the Gifts EQ #12 Who Said That EQ #13 Choir Director EQ #14 5 Team Strengths EQ #15 5 Team Weaknesses EQ #16 Speak Up EQ #17 Keep Your Eye on the Eye EQ #18 My Dirty Dozen EQ #19 Search Warrants EQ #20 PFAT Self-Scan EQ #21 PFAT Group Scan EQ #22 People and Events in the News EQ #23 Tuning In EQ #24 But I Didn’t Mean… EQ #25 Trading Spaces EQ #26 What Else? EQ #27 Channel Surfing EQ #28 Voices in Harmony EQ #29 Color My World EQ #30 And Now a Word from Our Sponsor EQ #31 Emotional Trophies EQ #32 Secret Admirer EQ #33 Accomplishments Flower Garden EQ #34 Profiles in Respect EQ #35 Perfect Team EQ #36 Gut Check EQ #37 Timed Reflection EQ #38 Best Failure EQ #39 First Impression EQ #40 I Think, I Feel EQ #41 Cartoon Characters EQ #42 Throwing Rocks EQ #43 The Pause Button EQ #44 The Pause Elf EQ #45 Best Practices EQ #46 Heroes EQ #47 It’s in the Air EQ #48 My Mantra EQ #49 Flying Values EQ #50 What’s Different Recommended Resources Index"
£14.24
McGraw-Hill Education The Communication Problem Solver
Book SynopsisManagers need top-flight communication skills to keep their staffs productive and collaborative. But often, those who manage lack the ability to get things back on track once miscommunication occurs. This book helps readers analyze their communication skills and challenges and explains how they can use simple problem-solving techniques to resolve the people issues that derail productivity at work. Easily accessible and filled with real world management examples. This no-nonsense guide is packed with practical tools to help any manager be immediately effective, as well as a handy list of common communication problems and corresponding solutions.Table of Contents CONTENTS Foreword by Michael Soon Lee-ix Preface-xi Acknowledgments-xv PART I: THE SECRETS TO CREATING AND SUSTAINING ENERGIZED RELATIONSHIPS-1 Chapter 1: The Power of Relationship-3 Chapter 2: Setting Expectations with Turbocharged Clarity-20 Chapter 3: Communicating Your Expectations: What to Say and How to Say It-44 PART II: HOW TO USE YOUR PROCESS SKILLS TO PREVENT AND SOLVE COMMUNICATION PROBLEMS-65 Chapter 4: Workflow Management: Communication Tools-69 Chapter 5: Top-Tier Questioning Techniques-81 Chapter 6: How to Break the Judging Habit-101 Chapter 7: Common People Problems-A Handy Reference-129 PART III: LEADING COLLABORATIVE CONVERSATIONS-169 Chapter 8: Giving Feedback-Sweet or Sour?-175 Chapter 9: Compelling Coaching Techniques-196 Chapter 10: DREAM Delegating Ensures Clarity and Collaboration-220 Chapter 11: Don't Have Time to Listen? Try These Tips-240 Conclusion: Be a Gold Medal Communicator!-250 Appendix A: Basic Job Expectations-265 Appendix B: Communication Issues Unique to First-Time Managers-271 Index-279 About the Author-285
£14.44
McGraw-Hill Education The Diversity Training Activity Book 50 Activities for Promoting Communication and Understanding at Work
Book SynopsisWith our workforce becoming increasingly diverse, encouraging sensitivity and understanding in the workplace is a top priority for businesses everywhere. The Diversity Training Activity Book addresses such fundamental issues as change, communication, gender at work, and conflict resolution. Tested with hundreds of participants to ensure the appropriateness and effectiveness for a variety of diversity training needs, the simple activities in this book will help employees at all levels cope with cultural and gender differences and master new skills for communicating more effectively.Filled with activities, role playing exercises, sample icebreakers, and case studies, this book will help all employees create a more harmonious, open workplace no matter what their cultural background.Table of Contents Contents Preface v Symbols 1 Introduction 3 Part 1—DIVERSITY ICEBREAKERS 1.Name That Feeling 13 2.Diversity Letter Game 15 3.Who Do You Know? 17 4.Time Marches On 19 5.Back to the Future 21 6.Into the Future 23 7.Cultural Hat Dance 25 8.Take Your Pick—Learning Styles 27 9.Political Savvy 29 10.Head in the Clouds, Nose to the Grindstone 31 Part 2—CULTURE AND DIVERSITY 11.Introductions 35 12.Understanding the Impact of Culture on Work 37 13.Ups and Downs 43 14.Personal Influences 45 15.The Way It Is: The Real Issues 51 16.What Is Culture? The Iceberg Theory 53 17.Cultural Baggage 57 18.First Thoughts 59 19.Points of View 65 20.Seeing Is Believing, or Is It? 69 21.Communicating Our Way 75 22.DESO Model of Intercultural Communication 79 23.Qualities That Make a Difference 89 24.Addressing Language Barriers 93 25.Action Plan103 26.The Impact of Change 107 Part 3—CHANGE, COMMUNICATION, AND CONFLICT RESOLUTION 27.Dealing with Change: Barriers and Strategies 115 28.Self-Assessment Regarding Change 121 29.Introduction to Listening: A Self-Inventory 125 30.Name Your Partner 131 31.Non-Verbal Communication 133 32.Self-Talk 143 33.Coaching Across Cultures 157 34.Multicultural Team Building 171 35.Addressing Conflict Resolution 183 36.Resolving Disputes: Skills for Third-Party Intervention 203 Part 4—GENDER AT WORK 37.Historical Overview 221 38.Gender Issues at Work 229 39.Written and Unwritten Rules 237 40.Inclusion—Exclusion 245 41.Gender Tapes: Decades on Parade 247 42.Myths and Stereotypes: Old Wives’ Tales 255 43.First and Lasting Thoughts 259 44.Strategies for Success 263 45.Communicating Across Gender 269 46.Worlds Apart—or Is It Words Apart? 277 47.Communication Style 285 Part 5—CULTURE AND CAREER TRANSITIONS 48.Identifying Your Values: An Exploration 299 49.Reviewing Your Itinerary 305 50.Finding the Right Boss: Getting Back on the Right Track 313 Index 317 About the Authors 323 Files for the Exercises, Overhead Transparencies, Handouts are online at: www.amacombooks.org/go/Diversity
£21.84
Amacom Voice Power Using Your Voice to Captivate Persuade and Command Attention Using Your Voice to Capitvate Persuade and Command Attention
Book SynopsisEver wonder what makes us buy from a certain salesperson or prefer one TV news announcer over another? In each case, a human voice is subtly captivating our ear and commanding our attention. Now celebrity voice coach Renee Grant-Williams reveals the trade secrets behind those persuasive voices and shows readers how to apply positive vocal techniques to business and personal situations.
£12.59
IntechOpen Entrepreneurship Digital Transformation Education Opportunities and Challenges
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£121.50
Institution of Engineering and Technology Effective Team Leadership for Engineers
Book SynopsisAn essential guide for engineers who are new to the role of leading a team. Packed with practical information, advice and case studies, this book presents you with the insights to get your team rapidly up to speed and working to their full potential, shows how to problem solve, and keep the team on track through turbulent times.Table of Contents Part 1: Key principles of leadership Chapter 1: Different types of teams Chapter 2: Role and responsibilities of team leaders Chapter 3: Leadership styles and required attributes Part 2: Creating the environment to make it work Chapter 4: Continuous improvement Part 3: Practical implementation Chapter 5: Operational management Chapter 6: Recruitment and induction Chapter 7: The art of motivation Chapter 8: Giving and receiving feedback and the appraisal process Chapter 9: Recognition and reward and the development of your team Chapter 10: Team enablement/empowerment and delegation Chapter 11: Problem-solving activities/quality improvement Part 4: Communication strategy Chapter 12: Effective communication Chapter 13: Breaking down inter-team/departmental barriers Chapter 14: Handling conflict Part 5: Career management Chapter 15: Planning for the future
£42.75
Jackson Creek Press Meetings Matter 8 Powerful Strategies for Remarkable Conversations
£19.00
Ashwood House Publishing The Successful Speaker 273 Tips for Powerful Presentations
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£13.49
Biz Guru Ltd Fasttrack Bid Management
£29.95
Amazon Digital Services LLC - Kdp 10 Seconds to Wealth Anniversary Edition Revised
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£14.16
Leadership Strategieds Publishing The Secrets to Masterful Meetings
£10.44
Evolved Technologist Process First The evolution of the Business Process Expert
£16.00
Orange House Books Purposeful Punctuation
£14.31
Cedar & Maitland Press How to Give A Speech EASYTOLEARN SKILLS for Successful Presentations Speeches Pitches Lectures and More
£11.90
Alessandra & Associates Inc People Smart in Business
£11.40
Four Eighteen Enterprises (DBA 418 Press) The Champion Finding the Most Valuable Person in Your Network
£999.99
Four Eighteen Enterprises (DBA 418 Press) Networking RX AgeOld Prescriptions for Developing Healthy Business Relationships
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£17.95
Four Eighteen Enterprises (DBA 418 Press) The Successful Franchise Brokers Ultimate Networking Compendium
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£17.95
Small Talk Big Results Small Talk Big Results Chit Chat Your Way to Success
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£9.82
Wordcraft Global Pty Limited How to Book of Writing Skills Words at Work Letters email reports resumes job applications plain english Volume 2 How to Series
£9.97
Octagonal Base Productions Emotional Judo
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£12.47
Tremble Creative Services LLC Brand Strategy
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£12.34
Amazon Digital Services LLC - Kdp How to Be Unprofessional at Work
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£13.16
YA Books Winning the Generations Wars at Work
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£13.35
Harvest Books Crush Your Next Virtual Presentation
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£16.70
£15.19
