Description
Book SynopsisWith our workforce becoming increasingly diverse, encouraging sensitivity and understanding in the workplace is a top priority for businesses everywhere.
The Diversity Training Activity Book addresses such fundamental issues as change, communication, gender at work, and conflict resolution. Tested with hundreds of participants to ensure the appropriateness and effectiveness for a variety of diversity training needs, the simple activities in this book will help employees at all levels cope with cultural and gender differences and master new skills for communicating more effectively.
Filled with activities, role playing exercises, sample icebreakers, and case studies, this book will help all employees create a more harmonious, open workplace no matter what their cultural background.
Table of Contents
Contents
Preface v
Symbols 1
Introduction 3
Part 1—DIVERSITY ICEBREAKERS
1.Name That Feeling 13
2.Diversity Letter Game 15
3.Who Do You Know? 17
4.Time Marches On 19
5.Back to the Future 21
6.Into the Future 23
7.Cultural Hat Dance 25
8.Take Your Pick—Learning Styles 27
9.Political Savvy 29
10.Head in the Clouds, Nose to the Grindstone 31
Part 2—CULTURE AND DIVERSITY
11.Introductions 35
12.Understanding the Impact of Culture on Work 37
13.Ups and Downs 43
14.Personal Influences 45
15.The Way It Is: The Real Issues 51
16.What Is Culture? The Iceberg Theory 53
17.Cultural Baggage 57
18.First Thoughts 59
19.Points of View 65
20.Seeing Is Believing, or Is It? 69
21.Communicating Our Way 75
22.DESO Model of Intercultural Communication 79
23.Qualities That Make a Difference 89
24.Addressing Language Barriers 93
25.Action Plan103
26.The Impact of Change 107
Part 3—CHANGE, COMMUNICATION, AND CONFLICT RESOLUTION
27.Dealing with Change: Barriers and Strategies 115
28.Self-Assessment Regarding Change 121
29.Introduction to Listening: A Self-Inventory 125
30.Name Your Partner 131
31.Non-Verbal Communication 133
32.Self-Talk 143
33.Coaching Across Cultures 157
34.Multicultural Team Building 171
35.Addressing Conflict Resolution 183
36.Resolving Disputes: Skills for Third-Party Intervention 203
Part 4—GENDER AT WORK
37.Historical Overview 221
38.Gender Issues at Work 229
39.Written and Unwritten Rules 237
40.Inclusion—Exclusion 245
41.Gender Tapes: Decades on Parade 247
42.Myths and Stereotypes: Old Wives’ Tales 255
43.First and Lasting Thoughts 259
44.Strategies for Success 263
45.Communicating Across Gender 269
46.Worlds Apart—or Is It Words Apart? 277
47.Communication Style 285
Part 5—CULTURE AND CAREER TRANSITIONS
48.Identifying Your Values: An Exploration 299
49.Reviewing Your Itinerary 305
50.Finding the Right Boss: Getting Back on the Right Track 313
Index 317
About the Authors 323
Files for the Exercises, Overhead Transparencies, Handouts are online at:
www.amacombooks.org/go/Diversity
