Description
Book SynopsisManagers need top-flight communication skills to keep their staffs productive and collaborative. But often, those who manage lack the ability to get things back on track once miscommunication occurs. This book helps readers analyze their communication skills and challenges and explains how they can use simple problem-solving techniques to resolve the people issues that derail productivity at work. Easily accessible and filled with real world management examples.
This no-nonsense guide is packed with practical tools to help any manager be immediately effective, as well as a handy list of common communication problems and corresponding solutions.
Table of Contents
CONTENTS Foreword by Michael Soon Lee-ix Preface-xi Acknowledgments-xv PART I: THE SECRETS TO CREATING AND SUSTAINING ENERGIZED RELATIONSHIPS-1 Chapter 1: The Power of Relationship-3 Chapter 2: Setting Expectations with Turbocharged Clarity-20 Chapter 3: Communicating Your Expectations: What to Say and How to Say It-44 PART II: HOW TO USE YOUR PROCESS SKILLS TO PREVENT AND SOLVE COMMUNICATION PROBLEMS-65 Chapter 4: Workflow Management: Communication Tools-69 Chapter 5: Top-Tier Questioning Techniques-81 Chapter 6: How to Break the Judging Habit-101 Chapter 7: Common People Problems-A Handy Reference-129 PART III: LEADING COLLABORATIVE CONVERSATIONS-169 Chapter 8: Giving Feedback-Sweet or Sour?-175 Chapter 9: Compelling Coaching Techniques-196 Chapter 10: DREAM Delegating Ensures Clarity and Collaboration-220 Chapter 11: Don't Have Time to Listen? Try These Tips-240 Conclusion: Be a Gold Medal Communicator!-250 Appendix A: Basic Job Expectations-265 Appendix B: Communication Issues Unique to First-Time Managers-271 Index-279 About the Author-285
