Business and Management Books

Book Synopsis USA TODAY BESTSELLERTake HOLD of your financial future!Learn how to obtain financial freedom through real estate. The final book in Gary Kellerâs national best-selling Millionaire Real Estate Investor trilogy teaches the proven, reliable real estate investing process to achieve financial wealth:1. Find â the right property for the right terms and at the right price.2. Analyze â an offer to make sure the numbers and terms make sense.3. Buy â an investment property where you make money going in.4. Manage â a property until itâs paid for or you have a large amount of equity to leverage.5. Grow â your way to wealth and financial freedom.

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Book Synopsis"Design for Operational Excellence presents numerous examples that people who have been disappointed by purely technical approaches to operational challenges are bound to appreciate." Business Digest, March 2012Table of Contentscontents not available

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Book SynopsisWith nearly a million copies sold, Security Analysis has been continuously in print for more than sixty years. No investment book in history had either the immediate impact, or the long-term relevance and value, of its first edition in 1934. By 1951, seventeen years past its original publication and more than a decade beyond its revised and acclaimed 1940 second edition, authors Benjamin Graham and David Dodd had seen business and investment markets travel from the depths of Depression to the heights of recovery, and had observed investor behavior during both the calm of peacetime and the chaos of World War II.The prescient thinking and insight displayed by Graham and Dodd in the first two editions of Security Analysis reached new heights in the third edition. In words that could just as easily have been written today as fifty years ago, they detail techniques and strategies for attaining success as individual investors, as well as the responsibilities of corpor

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Book SynopsisThe longer WorldCom Chief Audit Executive Cynthia Cooper stares at the entries in front of her, the more sinister they seem. But the CFO is badgering her to delay her team's audit of the company's books and directing others to block Cooper's efforts. Still, something in the pit of her stomach tells her to keep digging.Table of ContentsDedication vi Introduction vii Acknowledgments xi CHAPTER 1 A Dark Cloud 1 CHAPTER 2 Graduation Day 12 CHAPTER 3 New Beginnings 26 CHAPTER 4 Hotlanta 41 CHAPTER 5 The Turnaround 50 CHAPTER 6 Coming Home 60 CHAPTER 7 Building A New Life 71 CHAPTER 8 King of the Resellers 82 CHAPTER 9 The Hottest Company in Town 91 CHAPTER 10 Nowhere to Go But Up 105 CHAPTER 11 A New Era 123 CHAPTER 12 The Glass Sieve 137 CHAPTER 13 The Tide Comes In 145 CHAPTER 14 The Minnow Swallows the Whale 151 CHAPTER 15 Finding Balance 163 CHAPTER 16 Top of the Mountain 167 CHAPTER 17 A Double-Edged Sword 174 CHAPTER 18 A Titan Stumbles 184 CHAPTER 19 The Rule of Ten 202 CHAPTER 20 What is Prepaid Capacity? 217 CHAPTER 21 Growing Suspicions 229 CHAPTER 22 A Surprise Visit 242 CHAPTER 23 The Confrontation 251 CHAPTER 24 A Desperate Search For Counsel 265 CHAPTER 25 Washington Attorneys Visit the Deep South 280 CHAPTER 26 Navigating the Storm 296 CHAPTER 27 A Visit to Federal Court 322 CHAPTER 28 The United States Versus Bernard J. Ebbers 338 CHAPTER 29 The Judgment 351 EPILOGUE 362 NOTES 368 INDEX 395

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Book SynopsisDr. Kerrie Fleming is the Director of the Ashridge Leadership Centre and Head of the Leadership and People faculty at Ashridge, specialising in emotional intelligence (EI). Kerrie has designed and delivered customised MBA and open leadership and management development programmes for the Foreign Office, Continental, Abu Dhabi Executive Council, BNP Paribas, Azadea and MUFG.Table of ContentsAcknowledgements Why you need to read this book Introduction Structure of the book Part 1: The Seven Steps to Emotional Agility (EA) Chapter 1: Who is the real you? Chapter 2: How do you feel and why does it matter? Chapter 3: Becoming aware of others: spotting emotional responses Chapter 4: Taking time to understand emotions in yourself and others Chapter 5: How to manage your own emotions Chapter 6: How to manage the mood of others Chapter 7: Taking some time to gain wisdom in your emotional response and actions Part 2: Emotional Agility in Action Chapter 8: Using emotional agility to improve the outcome of difficult performance appraisals Chapter 9: Using emotional agility to motivate a disengaged team Chapter 10: Using emotional agility to enhance creativity and innovation Chapter 11: Using emotional agility to manage and navigate change Chapter 12: Using emotional agility to increase and improve your leadership influence Conclusion: Putting it all together References Index

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Book SynopsisYour guide to becoming an explanation specialist. You''ve done the hard work. Your product or service works beautifully - but something is missing. People just don''t see the big idea - and it''s keeping you from being successful. Your idea has an explanation problem. The Art of Explanation is for business people, educators and influencers who want to improve their explanation skills and start solving explanation problems. Author Lee LeFever is the founder of Common Craft, a company known around the world for making complex ideas easy to understand through short animated videos. He is your guide to helping audiences fall in love with your ideas, products or services through better explanations in any medium. You will learn to: Plan: Learn explanation basics, what causes them to fail and how to diagnose explanation problems. Package: Using simple elements, create an explanation strategy that builds confidence and motivatTable of ContentsPreface xi Author Note xv Introduction xvii Part 1 Plan 1 Chapter 1 Learning to Run 3 Chapter 2 What Is an Explanation? 7 What Is Not An Explanation 8 Defining Explanation 9 Explanations Require Empathy 10 Act and Art 11 Look at Your Fish 12 Explanation Lowers the Cost of Understanding 13 An Explanation Is a Way to Package Ideas 14 Explanations Answer the Question ‘‘Why?’’ 16 Explanations Make People Care 16 Chapter 3 Why Explanations Fail 23 All About Confidence 24 Assumptions Cause Failure 24 Words Can Hurt 26 We Lack Understanding 27 We Want to Appear Smart 28 The Direct Approach—No Context 30 Summary 32 Chapter 4 Planning Your Explanations 33 Identifying Explanation Problems 34 Part 2 Package 43 Chapter 5 Packaging Ideas 45 Stepping Outside the Bubble 46 What Goes into the Packaging? 48 Chapter 6 Context 51 Forest then Trees 53 Solving the Context Problem 56 Context in Explanation—We Can All Agree 61 Context and Pain 63 Example: Google Docs 63 On the Explanation Scale 65 Summary 66 Chapter 7 Story 67 Stories Versus Facts 68 But I’m Not a Storyteller 69 Common Craft and Stories 71 The Simple Ingredient: People 73 Using Stories in Explanation 74 Basic Story Format 75 When Does Storytelling Not Work? 77 Personification and Story 79 On the Explanation Scale 81 Summary 81 Chapter 8 Connections 83 Connecting Your Long Lost Uncle—Old Versus New 84 Building-on Versus Establishing 87 Analogy 89 Common Craft Videos 90 On the Explanation Scale 92 Summary 92 Chapter 9 Description 93 Explaining Web Browsers 95 Explanation Is Not a Recipe 97 On The Explanation Scale 99 Summary 99 Chapter 10 Simplification 103 Chapter 11 Constraints 113 Common Craft and Constraints 115 Constraints and Your Explanations 117 Summary 119 Chapter 12 Preparing for and Writing an Explanation 121 The Common Craft Writing Process 122 Big Ideas 123 Research and Discovery 123 Script Writing 125 The Real Thing 128 Chapter 13 Bringing an Explanation Together 131 Part 3 Present 147 Chapter 14 Common Craft’s Lessons Learned 149 Common Craft Gets Started 149 Ten Lessons Learned from Common Craft Explanations 151 Chapter 15 Right Medium for the Message 157 A Transformation 158 Media Options 159 Presentation Modes 161 Recording and Distribution Options 164 Constraints Come to the Rescue 165 Summary 171 Chapter 16 Visuals 173 You Can Use Visuals 178 Dan Roam’s 6 × 6 Rule 178 Common Craft Visual Metaphors 186 Noise and Simplicity in Visuals 188 Infographics 191 Creating Digital Visuals 193 Summary 193 Chapter 17 Emma and Carlos 195 Epilogue 202 Chapter 18 Explanation Culture and Your Life as an Explainer 203 Your Life as An Explainer 206 Acknowledgments 209 Links to Common Craft Videos 211 About the Author 215 Bibliography 217 Index 219

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Book SynopsisThe flood of information, unprecedented transparency, increasing interconnectedness-and our global interde--pendence-are dramatically reshaping today's world, the world of business, and our lives. We are in the Era of Behavior and the rules of the game have fundamentally changed.Trade Review"Any book endorsed by Bill Clinton has to be worth a look. Across its pages, moral philosopher and LRN founder Seidman argues that in our hyperconnected world, how we do things matters more than ever. The first version of how came out in 2007, but an updated version was recently released on the basis that its teaching are now even more applicable in a post-recession age. Seidman argues that the global downturn demonstrated the interconnectedness of the world in a way that we previously couldn't have begun to fathom, and the need to understand that the way we behave has ramifications for others-near and far. So what are you waiting for"? (Elite Business Magazine) "My friend Dov Seidman has dedicated his life's work to studying how people conduct their business and their lives. As we settle into the twenty-first century with all of its unique challenges . . . it's clear that people worldwide will rise or fall together. Our mission must be to create a global community of shared responsibilities, shared benefits, and shared values. This new focus will require all of us to think about the how, and to find new ways to take action to solve the global issues that none of us can tackle alone." —From the Foreword by President Bill Clinton "Dov Seidman's How is a brilliant social-ethical study. It simplifies for the reader the complexity of vital challenges facing humanity today. Students and teachers alike will profit from reading this book." —Elie Wiesel, Nobel Peace Laureate "Dov Seidman basically argues that in our hyperconnected and transparent world, how you do things matters more than ever, because so many more people can now see how you do things, be affected by how you do things, and tell others how you do things on the Internet anytime, for no cost and without restraint . . . and so it must be with us. We need to get back to collaborating the old-fashioned way. That is, people making decisions based on business judgment, experience, prudence, clarity of communications, and thinking about how—not just how much." —Thomas L. Friedman, New York Times columnist "A trained moral philosopher, Dov Seidman has built a highly successful business on the theory that in today's wired and transparent global economy, companies that 'outbehave' their competitors ethically will also tend to outperform them financially." —Fortune magazine "In his book HOW Mr Seidman explained why he feels behaviour (as opposed to the more fashionable management notions of engagement or motivation) is the key to organisational success….Thought leadership, and big ideas, are rare. But here is a challenging thought for you. Outbehave, outperform, outgreen – or out you go." –The Financial Times Business Life columnist Stefan Stern "The book has understandably received a second wind, propelled by the global economic turmoil. Books like Seidman's on the importance of trust and building and strengthening corporate reputation are being heralded as the voices of sanity." –Economic Times journalist Arati Menon Carroll "Dov Seidman captures the power that Ray Kroc instilled in us at McDonald’s from the day he opened his first restaurant in 1955—a culture based on values puts the customer first. In today’s world, focusing on the ‘how’ is critical to accelerating momentum. HOW is required reading for anyone seeking enduring success in business or life." –Jim Skinner, CEO, McDonald’s Corporation "In HOW, Dov Seidman takes the idea of 'success' even further, redefining it as a quest for significance. Isn't that what we all really want? To have a positive impact, to make a difference, to excel? To do that you have to achieve significance, and Seidman brilliantly shows you HOW. This book will change your life in profound ways." –Author Marcus Buckingham "Dov Seidman's book introduces you to the world of how in a way that will revolutionize the way you think about, assess, and experience success." –Former Chief Learning Officer, Goldman Sachs and former head of leadership development at GE, Steve KerrTable of ContentsForeword xi Preface xiii Prologue: Making Waves 1 Part I: How We Have Been, How We Have Changed 13 Introduction: The Spaces between Us CHAPTER 1: From Land to Information 17 Lines of Communication. Getting Flattened. CHAPTER 2: Technology's Trespass 25 The Ties That Bind Us. Distance Unites Us. Can You Hear Me. Now? The Age of Transparency. The Persistence of Memory. The Information Jinni Is Out of the Lamp. CHAPTER 3: The Journey to HOW 41 Just Do It. The Certainty Gap. The Limitations of Rules. Outbehaving the Competition. How We Go Forward. Part II: How We Think 57 Introduction: The Paradox of Journey. CHAPTER 4: Playing to Your Strengths 63 Help. You Can Judge a Book by Its Cover. Looking Out for Number Two. The Evolution of What Is Valuable. Believe It. CHAPTER 5: From Can to Should 81 Rules as Proxies. Dancing with Rules. On the Tip of Your Tongue. Unlocking Should. Risk and Reward. CHAPTER 6: Keeping Your Head in the Game 103 Distraction. Small Lapses, Large Costs. Dissonance. Doing Consonance. Friction. Putting It in the Whole. Part III: How We Behave 125 Introduction: How We Do What We Do. CHAPTER 7: Doing Transparency 129 Beyond Proxies and Surrogates. ICU, UC Me. The Market Defines You. Say You Are Sorry. Interpersonal Transparency. Sig, Don't Zag. CHAPTER 8: Trust 157 The Soft Made Hard. How High Is the Ceiling? Going on a TRIP. Tripping. Doing Trust. Trust Is the Drug. Trust, but Verify. CHAPTER 9: Reputation, Reputation, Reputation 181 Reputation in a Wired World. Reputational Capital. Mismanaging Reputation Management. A Second Chance. Part IV: How We Govern 209 Introduction: Innovating in HOW. CHAPTER 10: Doing Culture 215 The Sum of All HOWs. The Spectrum of Culture. The Four Types of Culture. Five HOWs of Culture. CHAPTER 11: The Case for Self-Governing Cultures 241 Self-Governance on the Shop Floor. Freedom Is Just Another Word. Taking Culture for a Test-Drive. Closing Gaps. Values in Action. A Journey to Culture. Why Self-Governance Is the Future of Business. CHAPTER 12: The Leadership Framework 267 Leadership. Walking the Talk. The First Five HOWs of Leadership. Circles in Circles (A Thought). The Leadership Framework, Continued. Afterword 299 HOWs Matter 305 Acknowledgments 307 Notes 315 Selected Bibliography 331 Index 337

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Book SynopsisOur intuition on how the world works could well be wrong. We are surprised when new competitors burst on the scene, or businesses protected by large and deep moats find their defences easily breached, or vast new markets are conjured from nothing. Trend lines resemble saw-tooth mountain ridges.The world not only feels different. The data tell us it is different. Based on years of research by the directors of the McKinsey Global Institute, No Ordinary Disruption: The Four Forces Breaking all the Trends is a timely and important analysis of how we need to reset our intuition as a result of four forces colliding and transforming the global economy: the rise of emerging markets, the accelerating impact of technology on the natural forces of market competition, an aging world population, and accelerating flows of trade, capital and people.Our intuitions formed during a uniquely benign period for the world economy,often termed the Great Moderation. Asset prices were rising, cost of capital was falling, labour and resources were abundant, and generation after generation was growing up more prosperous than their parents.But the Great Moderation has gone. The cost of capital may rise. The price of everything from grain to steel may become more volatile. The world's labour force could shrink. Individuals, particularly those with low job skills, are at risk of growing up poorer than their parents.What sets No Ordinary Disruption apart is depth of analysis combined with lively writing informed by surprising, memorable insights that enable us to quickly grasp the disruptive forces at work. For evidence of the shift to emerging markets, consider the startling fact that, by 2025, a single regional city in China,Tianjin,will have a GDP equal to that of the Sweden, of that, in the decades ahead, half of the world's economic growth will comefrom 440 cities including Kumasi in Ghana or Santa Carina in Brazil that most executives today would be hard-pressed to locate on a map.What we are now seeing is no ordinary disruption but the new facts of business life, facts that require executives and leaders at all levels to reset their operating assumptions and management intuition.

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Book SynopsisThe timeless guide to sales success has been revised to help you supercharge personal and team performance in a new economy "People make buying decisions emotionally and justify them logically."That shrewd insight from the first edition of this bestselling book has become a no-brainer among sales professionals. Now, the new edition of classic work that has helped millions of sales professionals take their career to new levels offers critical new insights, information, and tools for success in todayâs economy. You Canât Teach a Kid to Ride a Bike at a Seminar, Second Edition retains David Sandler's classic, battle-tested advice on driving personal and organizational success by breaking the rules of conventional selling. And now Sandler Trainingâs CEO, David Mattson, has revisited it to provide additional skills designed for todayâs highly competitive and more complex sales landscape. With this powerful guide, youâll learn how to: TakeTable of ContentsForeword by David H. Mattson, CEO,Sandler Training Acknowledgments CHAPTER 1 Five Steps to Help You Master the Selling Dance CHAPTER 2 What I Did After the Cookie Crumbled CHAPTER 3 The Evolution of a Training Program ThatWill Teach You to Succeed in Sales CHAPTER 4 Conditioning Yourself for Success in Sales CHAPTER 5 Break the Rules and Close More Sales CHAPTER 6 What You Know Can Hurt You, So Dummy Up! CHAPTER 7 Can Asking Questions Be the Answer? CHAPTER 8 Negative Reverse Selling: The Most PotentSales Technique of All CHAPTER 9 “Good Morning, Sir, Is That Your Sailfish?” CHAPTER 10 Don’t Do Anything Unless You Know Why You’re Doing It! CHAPTER 11 Stop Selling Features and Benefits CHAPTER 12 Rude to Discuss Money? I Don’t Think So! CHAPTER 13 Qualify Your Prospect’s Decision- Making Ability CHAPTER 14 Fulfill the Contract and Let the ProspectClose the Sale CHAPTER 15 Don’t Let Buyer’s Remorse Sink Your Sale CHAPTER 16 Getting the Angle on Success APPENDIX A Case Studies APPENDIX B Applying the Sandler Principles to theEnterprise Selling Environment Index

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Book SynopsisA shortand outline for many words in the English language. This title contains 26,098 words most commonly used in notation with their official shorthand outlines. It also includes words that are frequently used in such fields as medicine, law, engineering, chemistry, and others. It contains 2,604 proper names and geographic expressions.

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Book SynopsisYou've read the classic on win-win negotiating, Getting to Yes , but so have they , the folks you are now negotiating with. How can you get a leg up , and win?By showing how to win at win-win negotiating, Lawrence Susskind provides the operational advice you need to satisfy the interests of your back table,the people to whom you report. He also shows you how to deal with irrational people, whose vocabulary seems limited to no," or with the proverbial 900-pound gorilla. He explains how to find trades that create much more value than either you or your opponent thought possible. His brilliant concept of the trading zone",the space where you can create deals that are good for them but great for you," while still maintaining trust and keeping relationships intact,is a fresh way to re-think your approach to negotiating. The outcome is often the best of both possible worlds: You claim a disproportionate share of the value you've created while your opponents still look good to the people to whom they report. Written by one of America's leaders in the field of conflict resolution, this wonderful new book contains a wealth of sophisticated, practical advice on how to succeed as a negotiator: it teaches (a) how to manage your'back table', i.e., clients and constituents (b) how to design a process that is fair to yourself and others and (c) how to create value and expand the pie so that the outcome is good for them and great for you." ,Robert H. Mnookin, Williston Professor of Law, Harvard director, Harvard Negotiation Research Project and chair, Program on Negotiation

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Book SynopsisTable of ContentsForeword xi Preface xv 1 A Brief History of Why Everybody Hates Advertising And why you should try to get a job there. 1 2 The Creative Process Or, why it’s impossible to explain what we do to our parents. 17 3 Tell the Truth and Run Saying the right thing the right way. 31 4 A Controlled Daydream Concepting: coming up with ideas. 53 5 Brevity Is the Soul of Wit The art of copywriting. 81 6 The Virtues of Simplicity Or, why it’s hard to pound in a nail sideways. 115 7 Why Is the Bad Guy Always More Interesting? Storytelling, conflict, and brand platforms. 129 8 Rewiring Your Brain Chasing ideas and making big creative leaps. 147 9 Viral, Naughty, and Rong ® Getting noticed, getting talked about. 161 10 Advertising 2.0 Moving from analog into digital. 179 11 Make the Idea Bigger, Not the Logo Or, why branded content is more interesting than advertising. 193 12 Concepting for the Hive Mind Creating buzz with social marketing. 211 13 Everything That Can Be Digital, Will Be Creative techs, developers, and the mobile future. 229 14 Stopping People From Going to the Bathroom Some advice on television and video. 249 15 Creative Mind Versus Monkey Mind Or, managing time, energy, panic, and your creative mind. 265 16 Pecked to Death by Ducks Presenting and protecting your work. 281 17 Just Start World War III What it takes to get into the business. 303 18 Advertising: the Most Fun You Can Have with Your Clothes on Is this a great business or what? 343 Suggested Reading 349 Bibliography 353 Notes 359 Acknowledgments 371 About the Author 373 Also by Luke Sullivan 375 Index 377

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Book SynopsisMarcel van Assen is a senior consultant at the Operations Management group of Berenschot. His industrial consulting experience covers a range of manufacturing, supply chain, and strategic issues, from operational excellence to value-innovation based on strategic conversation, roadmapping and foresight. Marcel is also an assistant professor of manufacturing management at the Department of Management of Technology and Innovation Department of RSM Erasmus University. He has written several books and articles on operations and innovation management. He holds an MSc in mechanical engineering from the University of Twente, an MSc in business administration (strategy and organisation) from the Open University, and a PhD in business administration from RSM Erasmus University. In addition he is associate member of ERIM (Erasmus Research Institute of Management). Gerben van den Berg read business administration at the University of Groningen. Table of ContentsAbout the authors Publisher's acknowledgements Preface Using this book Part 1: Corporate and business strategy 1 Ansoff’s matrix and product market grid 2 BCG-matrix 3 Strategic dialogue 4 BHAG 5 Blue ocean strategy 6 Business model canvas 7 Business scope (Abell) 8 Competitive analysis: Porter's five forces model 9 Core competencies 10 Internationalisation strategy framework 11 Road-mapping 12 Scenario planning 13 Strategy maps 14 SWOT analysis 15 Value-disciplines Part 2: Organisation and governance 16 7-S Framework 17 Balanced scorecard 18 Benchmarking 19 Organisational growth model (Greiner) 20 Offshoring/outsourcing 21 Organisational configurations (Mintzberg) 22 Overhead value analysis 23 Risk management 24 The value chain Part 3: Finance 25 Activity-based costing 26 Capital asset pricing model (CAPM) 27 Discounted cash flow (DCF) and net present value (NPV) 28 DuPont scheme 29 Economic value added (EVA) and weighted average cost of capital (WACC) 30 Financial ratio analysis: liquidity, solvency and profitability ratios 31 Investment stages 32 Real options theory 33 Risk-reward analysis 34 Value-based management Part 4: Marketing and sales 35 4Ps of marketing (Kotler) 36 Branding pentagram 37 Client pyramid (Curry) 38 Crowdsourcing 39 Customer journey mapping 40 MABA analysis 41 Social network analysis 42 Stakeholder management Part 5: Operations, supply chain management and procurement 43 Business process redesign 44 House of purchasing and supply 45 Kaizen/Gemba 46 Lean thinking/just-in-time 47 Purchasing model (Kraljic) 48 Root cause analysis/Pareto analysis 49 Six sigma 50 The EFQM model 51 Value stream mapping Part 6: Innovation, technology management and e-business 52 Diffusion model 53 Disruptive innovation 54 Hype cycle 55 Innovation circle 56 Information Technology Infrastructure Library (ITIL®) 57 Stage-Gate model 58 Strategic IT-alignment model 59 The Open Group Architecture Framework (TOGAF®) Part 7: Human Resources (HR) and change management 60 Change quadrants 61 Compensation model 62 Eight phases of change (Kotter) 63 HR business roles 64 Motivational insights 65 Six thinking hats (De Bono) 66 Socially engineered change 67 Team roles (Belbin) 68 The Deming cycle: plan–do–check–act Part 8: Leadership and (inter)cultural management 69 Bottom of the pyramid 70 CAGE distance framework 71 Competing values 72 Core quadrants 73 Cultural dimensions (Hofstede) 74 Culture dimensions (Trompenaars) 75 Focus-energy matrix 76 Seven habits of highly effective people (Covey) 77 Situational leadership Appendix: Model matrix and categorization Index

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Book SynopsisEvery day brings a crushing wave of demands: a barrage of texts, emails, interruptions, meetings, phone calls, tweets, blogs - not to mention the high pressure demands of our jobs - is overwhelming and exhausting. The sheer number of distractions threaten our ability to think clearly and make good decisions. If we react to these stimuli, moving mindlessly from one task to another, we will fail to accomplish the things that matter most in our professional and personal lives. In this book, readers will learn how to make the five fundamental choices that will increase their ability to achieve what matters most to them. Backed by science and FranklinCovey''s years of experience and research in this field, The 5 Choiceshelps readers increase their productivity and develop an inner sense of fulfillment and peace. The five choices are simple but require a radical shift in mindset and will lead to increased personal and professional success.

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Book SynopsisSetting out on the entrepreneur s path can be intimidating. It will not only test your creativity and commitment but push you further than you thought possible. It s also one of the most rewarding journeys you will ever make. Dan Kieran, co-founder and former CEO of an award-winning publishing platform and self-confessed accidental entrepreneur', takes you through all aspects of running a business: from initial idea to getting started, building a brand, growing a team, raising money and dealing with investors, and perhaps most importantly, developing a founder s mindset and managing your own mental health. When you are unsure of who and what to rely on, Do Start will be your trusted guide. Until, finally, you discover that the real win is not the company you build or money you make, but the person you become.Trade ReviewA true disruptor Sir Richard Branson. Rarely do we find a book about building a great business and developing the personal resilience to succeed. Michael Townsend Williams, author & wellbeing coach.

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Book SynopsisMartin J. Eppler, PhD, is a chaired professor of communications management at St. Gallen University, one of Europe's top 10 business schools, where he is the director of a global MBA program. He is the author of 22 books, including the getabstract international business book of the year winner Meet up! (Cambridge University Press). He is a 10 times MBA course of the year winner and received numerous best paper awards for his research on communication issues in management. His research has been featured in The Guardian, Businessweek, the Harvard Business Review, Inc. magazine, the MIT Technology Review. He is an advisor to organizations such as the European Central Bank, the United Nations, IATA, Tawuniya, Porsche, Swiss Re, or Nike. He has been a guest professor at Georgiatech in the US, Cambridge University in the UK, Simon Fraser University in Canada, Aalto University in Finland, and CUFE in China, as well as Pacifico in Peru. For the last 15 years, he has been edTrade Review"Technology requires human communication to make data impactful. The insights of this book show how to bring data to the people." Christoph Keller, CEO IBM Switzerland "A clear, concise guide for business leaders on how to make sense of data, intelligently explore or question findings, and not get bamboozled by experts." Dave Gray, founder, XPLANE, and author of The Connected Company and of Gamestorming . "This powerful book shows how managers can better understand and communicate data and analytics to seize business opportunities and increase competitiveness in an increasingly data driven world." Dr. Andreas Schönenberger, CEO Sanitas and former CEO of Google Switzerland "This book is your best investment to continuously grow your data mastery. Realistic use cases are combined with meticulously selected tools. Powerful." Valérie Saintot, Division Head, European Central Bank "No matter what industry you're in, you're in a data industry. And this is the guide to get more value out of your data." Dr. Thomas Wellauer, Chairman of the Board of the Swiss Stock Exchange, SIX Group "Great entrepreneurs and innovators are also great storytellers, and data has the power to either bring the narrative to life or kill it by boring, excluding or confusing your audience. How To Talk About Data builds much-needed bridges over common traps we can all fall into." Dr. Sarah Lubik, Director of Entrepreneurship, Simon Fraser University, multiple board member, founder, executive director of the Chang Institute for Entrepreneurship (Vancouver), elected as innovation leader by the Canadian government "The beauty of the book How To Talk About Data is putting communication at the center, enabling us to have better data and analytics conversations. It's revealing the often unforeseen efforts and invisible barriers to truly becoming a data-led organization and gives actionable advice how to address this for sustainable change." Bianca Scheffler, Head of Data Culture & Innovation, Swiss ReManagement Ltd. "An indispensable handbook for everyone leading authentic and inclusive conversations about data analytics." Benjamin Wiederkehr, founder, partner, and Managing Director of Interactive Things Inc., Colorado, USA "An efficient refresher on how to communicate through data and on which mistakes to avoid and an effective tool for any manager looking to up their data literacy game." Christian Koblmiller-Kampmueller, Chief Data Officer, International Committee of the Red CrossTable of ContentsPART I: The Manager as Data User: Making Sense of Data 1. Overcoming Analytics Anxiety 2. Making sense of statistics: Achieving a global view of data 3. Predicting outcomes: Modelling the world with data 4. Understanding relationships: Probing for the when, how, and why 5. Differences that make a difference: How to segment the world statistically (and what machine learning looks like) PART II: The Manager as Data Facilitator: Conveying Data-based Insights 6. The Five Magic Ingredients of Data Storytelling 7. The Data Storytelling Canvas 8. How to visually DESIGN your Data: A Manager’s Chart Guide 9. How to Work with Software in front of others 10. Effective Analytics Q & A Sessions PART III: The Manager as Collaboration Partner: Making Analytics Work 11. A Typology of common cooperation challenges in Analytics 12. A Recipe for Better Analytics Collaboration Conclusion: Future proof Analytics

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Book SynopsisFor too long, we have bought into the myth of separation: the story that we each win or lose through the relentless pursuit of self-improvement, achieving personal and organizational goals and increasing consumerism. This has led us to being more lonely, exhausted, and disconnected than ever, with a devastating impact on our 'personal' lives, families, communities, organizations and the planet. Not Being invites us to be curious about a different way of life. It argues that beyond our actions and thinking, it is our very identities that need to transform. To be successful and thrive in this increasingly precarious, polarised, and interconnected world, we all need to become a bigger and bolder vision of who we are. Through a range of inspirational stories from people in many different walks of life, Not Being is the essential guide to a more dynamic, meaningful, and rewarding way of life. It completes the trilogy of Not Knowing and Not Doing by closing the gap on what we need to know, do and be.

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Book SynopsisMarie-Joëlle Browaeys is a lecturer and researcher in cross-cultural management, affiliated to the Nyenrode Business University, The Netherlands. Roger Price, formerly a senior lecturer at Nyenrode Business University, The Netherlands, is a freelance coach, instructor and writer in the area of cross-cultural management.

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Book SynopsisStephen Delahunty, a Cyber Crisis Management Consultant, gained his expertise as a global lead facilitator at the IBM Cyber Range. His extensive background in television, including roles at Sony Pictures, and NBCUniversal, and directing live TV, fuels his innovative approach to creating truly impactful immersive educational simulations.     Sebastien Jardin holds the position of Director of Cyber Resilience at Deloitte France. He works closely with the CISOs and CIOs of prominent organisations to develop and conduct customised training sessions for the C-Suite, specifically addressing the organisation's key risks through immersive simulations. His responsibilities include sharpening the response instincts of senior management in critical situations, thus elevating cybersecurity to a strategic priority that extends beyond traditional IT boundaries.  

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Book SynopsisGenerate solid, long-term profits with a portfolio allocated for your investing needs Asset allocation is the key to investing performance. Unfortunately, no single approach works perfectlyâdeveloping the right balance requires a clear-eyed look at the many models available to you, various investing methodologies, and your or your clientâs level of risk tolerance. And thatâs where this important guide comes in.  Written by a leading allocation expert from T. Rowe Price, Beyond Diversification provides the knowledge, insights, and approaches you need to make the best allocation decisions for your goals. This deep dive into the howâs and whyâs of asset allocation is organized by the three decisive components of a successfully allocated portfolio: Return Forecasting discusses the desired return investors seek. Risk Forecasting covers the level of risk investors are prepared to assume to achieve that return. PorTable of ContentsForeword by Rob SharpsHead of Investments & Group CIO, T. Rowe Price PART ONERETURN FORECASTING1 Equilibrium and Something AboutQuack Remedies Sold on the Internet 2 Valuation and Something About Kool-Aid 3 Shorter-Term Valuation Signals andSomething About Coffee and Egg Yolks 4 Shorter-Term Macro Signals andSomething About Driving a Truck 5 Momentum and Something About Horoscopes 6 Thoughts on Return Forecasting andSomething About the Feelings of Electrons PART TWORISK FORECASTING7 Risk-Based Investing and Something About Sailboats 8 Longer-Term Risk Forecasting andSomething About Dilequant9 Correlations and Something About a Freezer and an Oven 10 Correlation Forecasts, Tail Risks, and Something About a Rug 11 Fat Tails and Something About the Number of Particlesin the Universe PART THREEPORTFOLIO CONSTRUCTION12 Asset Classes Versus Risk Factors andSomething About Dr. Strange 13 Stocks Versus Bonds andSomething About Precision Weapons 14 Single-Period Portfolio Optimization andSomething About Controlled Substances 15 Private Assets and Something About Ostriches 16 Active Versus Passive and Something About the “Pharma Bro” 17 Sample Portfolios and Something About Gunslingers Conclusion Afterword Acknowledgments References and Bibliography Index

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Book SynopsisKarren Brady is an inspiration to women everywhere, and her incredible success is borne of her passion, impressive business instinct, ambition, and her very genuine, honest, down-to-earth outlook.This is Karren's story before being Alan Sugar's aide on The Apprentice and VC of West Ham United, how she started out as a sparky 18 year old at Saatchi & Saatchi and at 23, went on to persuade David Sullivan to buy Birmingham City football club turning that business round to sell it for an incredible 82 million 12 years later.Strong Woman tells how she balances her personal life with her professional, her priorities, her life as mother of two and wife. Karren reveals how she coped when doctors told her after a routine scan that she had a brain aneurysm, that she must have a complicated operation immediately and had a 30% chance of not surviving, and how it has since influenced her outlook and priorities.An overwhelmingly inspiring and real look at work and life, Karren Brady defies conventiTrade Review‘Karren's story will be an inspiration to women everywhere. She is a champion for women. Her story explains to others how to find that balance between family and being a top business woman at work.’ LORD SUGAR ‘Karren's story shows that with hard work and tenacity it is possible for women to reach the top of any industry and I am sure this book will encourage many more to be ambitious and successful.’ MARTHA LANE FOX

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Book SynopsisTrade Review“If you think power always corrupts, get ready to think again. Katty Kay and Claire Shipman have spent their careers observing power up close, and they’ve written an evidence-based, powerful, practical guide to acquiring it honestly and using it responsibly.” — ADAM GRANT, #1 New York Times bestselling author of Think Again and host of the podcast Re:Thinking “Katty and Claire have done it again. This time they take on power—deconstructing it and revealing why so many women are turned off by it, even as the world needs more female leadership. They make the case that ‘power’ needs a rebrand—one better suited to the new workplace and that leverages women’s strengths. This book is for every woman who wants to feel the joy of more authentic agency.” — MIKA BRZEZINSKI, cohost of Morning Joe and author of Know Your Value

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Book SynopsisIntroduces you to six easy-to-master communication technology that lets you say what you mean, mean what you say, and get what you want - at home, in the office, and in almost every social and interpersonal setting.

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Book SynopsisâœEach member of your teamhas the potential for personalgreatness; the leaderâs job isto help them achieve it.ââJOHN WOODENCoach Woodenâs Leadership Game Plan for Successpresents a unique opportunity to study underthe man ESPN hails as âœthe greatest coach ofthe 20th century.â Practicing character-basedleadership before the term was invented, JohnWooden consistently led his legendary teamsto victory and has since taught countless businessleaders his fundamentals for achievingand sustaining success.Now, using this hands-on book based on theacclaimed John Wooden Leadership Course ,you can âœinteractâ with Coach to learn andapply his philosophy of world-class leadership.This unique tutorial introduces you tohis core fundamentals of success as a leaderand reinforces them with examples, exercises,quizzes, and quotations. Youâll learn how to Create a relationship of respect andcamaraderie with those you lead Remain alert to opportunity, threats,trendsTable of ContentsIntroduction Origins of Leadership The Pyramid of Success 12 Lessons in Leadership Good Values attract good people The Most Powerful 4 letter word Call Your self a Teacher Emotion is Your Enemy Ten Hands to Score a Basket Little Things Make Big things happen Make each day your masterpiece Carrot mightier than the stick Make Greatness available to everyone Seek significant change Don't Look at the Scoreboard Adversity is your Asset Reflections on Leadership

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Book SynopsisThe revolutionary study of how the place where wegrew up shapes the way we think, feel, and act--with new dimensions and perspectivesBased on research conducted in more than seventy countries over a forty-year span,Cultures and Organizations examines what drives people apartâwhen cooperationis so clearly in everyoneâs interest. With major new contributions from MichaelMinkovâs analysis of data from the World Values Survey, as well as an account ofthe evolution of cultures by Gert Jan Hofstede, this revised and expanded edition: Reveals the âœmoral circlesâ from which national societiesare built and the unexamined rules by which people think,feel, and act Explores how national cultures differ in the areas of inequality,assertiveness versus modesty, and tolerance for ambiguity Explains how organizational cultures differ from nationalculturesâand how they can be managed Analyzes stereotyping, differences in language, cultural rootsof the 2008 economTable of ContentsIntroduction: The Rules of the Social Game; Part I: Dimensions of National Cultures; Chapter 1. More Equal Than Others;Chapter 2. I, We and They;Chapter 3. He, She and (S)he; Chapter 4. What Is Different Is Dangerous; Chapter 5. Yesterday, Now or Later?; Part II: Cultures in Organizations; Chapter 6. Pyramids, Machines, Markets and Families; Chapter 7. The Elephant and the Stork; Part III: Implications; Chapter 8. Intercultural Encounters; Chapter 9. Surviving in a Multicultural World; Endnotes; Glossary; Bibliography; Name Index; Subject Index

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Book SynopsisGet into the elite professional school of your dreams with a college application that will capture the attention of admission boards!Business school essays and admissions interviews are perhaps the most challenging parts of being an MBA candidate. With competition to the nation's top business schools being so fierce, you must stand out. Great Applications for Business School helps you play up strengths and talents to distinguish yourself from the rest of the competition.Features: The 8 most common admissions essay topics--and how to answer them 22 actual essays by successful applicants to top schools Self-marketing strategies to highlight your talents Candid insights from admissions officers at top-ranked business schools Topics include:Getting Started, Scoring the Goals Essay, Getting to Know You: The Non-Goals Essays, The Required Optional Essay, Credible Enthusiasm: Letters of RecommendationTable of Contents1. Getting Started2. Scoring the Goals Essay3. Getting to Know You: The Non-Goals Essays4. The Required Optional Essay5. Credible Enthusiasm: Letters of Recommendation

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Book SynopsisThe essential guide to seamless product management for todayâs fluid, unpredictable business worldLong considered the most useful and insightful guide of its kind, The Product Managerâs Handbook has been fully revised and updated to give you the edge in todayâs challenging business landscape. It features expanded coverage of product development processes, intelligence-gathering techniques (including social media), and a greater emphasis on international issues.This indispensable resource proves that the techniques and tools product managers use are similarâregardless of what industry they work in and what kind of products they manage. Simply put, this book has everything you need for superior job performanceâwhether you manage consumer or business-to-business products created by an organization that is hierarchical or horizontal.The Product Managerâs Handbook shows you how to integrate your organizationâs disparate segments into a cooperativTable of ContentsSection One: Bedrock ConceptsChapter 1. The multi-faceted nature of product management jobs and structurea. Your job is unique – but you’re not aloneb. Product management can work for services, too!Chapter 2. Leadership and management competenciesa. Change managementb. Surviving matrix structures and cross-functional teamsc. Tips to improve decision makingChapter 3. Business competenciesa. Basic financial conceptsb. Assembling forecastsc. Running a “virtual” businessChapter 4. Market knowledge competencies: fact capturinga. Trend-spotting, research and customer segmentationb. Describing the customer purchase process, personas and value chainc. Competitive intelligence briefingsd. Technology assessment and design thinkingChapter 5. Planning frameworksa. The product manager continuum: from upstream to downstreamb. Introduction to portfoliosc. Innovation, revitalization, protection and sunsettingSection Two: Upstream product management: Strategic new products & initiativesChapter 6. Roadmaps, strategic plans and innovation directivesa. Visualizing the future: three time horizonsb. Time management of the pipelinec. Making buy, build or partner decisionsChapter 7. Managing the fuzzy front end of new product processesa. Balancing breakthroughs and incremental changesb. Defining current and future customer need-driversc. Generic NPD processes and stage-gatesChapter 8. Creating – and getting approval for – business casesa. Understanding the importance of the business caseb. Estimating and validating demandc. Requirements planning, management and clarification of feasibilityd. Framing and justifying the investmente. The provisional marketing planChapter 9. Overseeing new product projectsa. Attributes and responsibilities of core teamsb. Team decisions and processesc. Managing scope creepd. Guiding gate reviews and readiness to move to each levele. Improving beta programsChapter 10. Formulating and executing launch plansa. The major components of the launch document & processb. Incorporating belief buildersc. Building in early tracking measures d. Preparing red alert strategiese. The final analysis: project and process reviewsSection Three: Downstream product management: Marketing and ongoing supportChapter 11. Generating brand equitya. Cultivating brands and positioning from the outside inb. Brand elements, structure and strategyChapter 12. Lifecycle management and marketinga. Categorizing products for streamlined effortsb. Defensive and offensive considerationsc. Revitalization programs: product versioningd. Revitalization programs: refocused marketing schemae. Right-pricing your productsChapter 13. Supporting sales and channel effortsa. Lead generation, referrals, and collateralb. Call support, demos and presentationsc. Converting product marketing plans into sales callsChapter 14. Marketing communications, SEO and social networkinga. Who should write the copy and what should it sayb. From broadcast to narrowcast approachesc. Make the message resonate with the right customersd. Manage the sales funnelChapter 15. Sunsettinga. Defining kill criteria: the "Cockroach" problemb. Evaluating alternative approaches for product eliminationSection Four: Fine-tuningChapter 16. Establishing a global mindseta. Global versus multi-local products: decision points>b. When product development is handled in another countryc. Working with cross-cultural co-workers on project teamsd. Communicating across borders and culturesChapter 17. Goal and performance alignmenta. Linking goals, directives and initiativesb. Defining appropriate product manager performance measuresc. Coaching toward proficiency

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Book SynopsisHold anyone accountable. Master performance discussions. Get RESULTS.Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holdsanyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak theirminds, but they do so poorly--often creating whole new sets of problems.Research proves that mishandled disappointments aren't just morale killers, they're institution killers--diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces.Drawing from 10,000 hours of observations, Crucial Accountability teaches you how to deal with common infractions such as:An employee speaks to you in an insulting toTable of ContentsForeword Preface Acknowledgments Introduction: What Is Crucial Accountability? And Who Cares? Part One: Work on Me FirstWhat to Do Before an Accountability Confrontation Chapter 1: Choose What and If How to Know What Conversation to Hold and If You Should Hold ItChapter 2: Master My Stories How to Get Your Head Right Before Opening Your Mouth Part Two: Create SafetyWhat to Do During an Accountability Conversation Chapter 3: Describe the GapHow to Start an Accountability Conversation Chapter 4: Make It MotivatingHow to Help Others Want to Take Action Chapter 5: Make It EasyHow to Make Keeping Commitments (Almost) Painless Chapter 6: Stay Focused and FlexibleWhat to Do When Others Get Sidetracked,Scream, or Sulk Part Three: Move to ActionWhat to Do After an Accountability Conversation Chapter 7: Agree on a Plan and Follow UpHow to Gain Commitment and Move to Action Chapter 8: Put It All TogetherHow to Solve Big, Sticky, Complicated Problems Chapter 9: The 12 “Yeah-Buts”How to Deal with the Truly Tough Appendix A: Where Do You Stand?A Self-Assessment for Measuring Your Accountability Conversation Skills Appendix B: Six-Source Diagnostic QuestionsThe Six-Source Model Appendix C: When Things Go Right Appendix D: Discussion Questions for Reading Groups Notes Index

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Book SynopsisStrategy decision making and action used to be off limits to all but the select few at the very top of an organization. It was a largely cerebral activity focused on grand long-terms plans made at annual off-site retreats away from the daily challenges of the business. That is no longer the case.The current business environment does not wait for companies to slowly adjust in an annual meeting. The relentless pace of change renders today''s long-term future tomorrow''s history. Rapid innovations and ever-increasing complexities limit executives'' ability to make decisions with perfect information. Does this mean strategy is no longer useful, or even feasible? No. Good strategists are needed now more than ever. But today''s high-performing organizations think of strategy differently than in the past. These companies make strategy part of every manager''s role; they strategize continuously and tackle strategic problems through individuals from all parts of the organization.Strategy in this new, fast-paced world is about diagnosing the diverse array of complex challenges confronting organizations, deciding on novel solutions to address those challenges, and delivering by taking action on those solutions. Including a novel organizational framework and never-before-published application examples, Strategy in 3D helps build these foundational skills and prepares the reader for success as a strategist in the 21st century.Trade ReviewStrategy in 3D: Essential Tools to Diagnose, Decide & Deliver (Oxford University Press), co-authored with two former Kelley School faculty members, presents insights into how companies can broaden and include more people in the strategic process. * George Vlahakis, Indiana University Kelley School of Business, Kelley Blog *Strategy in 3D is one of the most useful and practical strategy books I have encountered. It is structured extremely well around the core strategic modules of diagnosis, decision, and delivery. It also gives students a practical how-to guide to 15 of the most useful strategy frameworks. Students tend to enjoy the contemporary examples and it is clear the authors have written a book that remedies some of the typical issues in strategy textbooks. * Will Geoghegan, Assistant Clinical Professor, Kelley School of Business, Indiana University *The simplicity and straightforwardness of the writing style is attractive. The fact that this book gets right to business without fluff makes it a book I would choose to use in the classroom. * Marilyn R. Kaplan, School of Management, University of Texas at Dallas *Strategy in 3D is a practitioner-oriented book that is easy to read and understand. The authors primarily focus on the various strategy tools and how each tool could be used for any business scenario. At the same time, the authors succinctly explain and duly give credit to the theory that each tool is based on. The first thing that caught my attention is the word 3D and its representation of the three important phases of the strategic management process - diagnose, decide, and deliver, with clear guidelines about the relevant tools that could be used within each phase for any firm. * Sumita Sarma, Assistant Professor of Management, and Director, Business Research and Education Center (BREC), California State University Bakersfield *Strategy in 3D provides a thorough and digestible overview of the fundamentals of strategy and important tools that can be used. The book is packaged together in a way that makes it easy to navigate and offers high-value to the reader. The authors show that they are not only experts in the field, but that they can also effectively deliver that expertise/knowledge in a succinct manner. It's a great resource for any strategic management class and I've also referred back to it for other classes and projects. It's definitely the best strategy textbook that I've read and I highly recommend it. * Scott Wegener, Senior Marketing Specialist at Hatfield Consultants *Table of ContentsChapter 1: Introduction Part 1: Fundamentals Chapter 2: Definition and Levels of Strategy Chapter 3: The Context for Strategic Decision Making Chapter 4: The 3D's of Strategy Part 2: Tools Chapter 5: A Strategy Toolbox Chapter 6: STEEP Chapter 7: 5-Forces Chapter 8: Competitor Analysis Chapter 9: VRIO Chapter 10: Financial Performance Analysis Chapter 11: SWOT Chapter 12: Root Cause Analysis Chapter 13: S-Curve Analysis Chapter 14: Value Chain Analysis Chapter 15: Hypothesis Testing Chapter 16: Segmentation Analysis Chapter 17: Vertical Integration Chapter 18: Market Entry Modes Chapter 19: Business Model Canvas Chapter 20: Balanced Scorecard Chapter 21: Conclusion

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Book SynopsisWritten with business students in mind, Business Law puts the law into a context that they can grasp easily. Case studies open each chapter and readers are regularly asked to consider how the content applies to routine business problems so that they fully engage with the topics, understand, and can approach the law independently with confidence.Trade ReviewReview from previous edition The inclusion of business scenarios is an excellent touch, enabling students to contextualize the legal content. * Zaman Kala, Associate Lecturer in Law, University of Bolton *A concise business law book that provides a well-structured approach to understanding the topics. The book's distinctive edge is that it is more interactive than other books. * Dr John Wood, Lecturer in Law, University of Central Lancashire *Business Law is an important text for both students studying business law and anyone involved in running a business from directors to senior managers. * The Student Law Journal *Table of ContentsPart 1 Introduction 1: How to study law for businesses Part 2 The English Legal System 2: The English legal system, constitution and human rights 3: Creating, finding, and applying the law 4: Dispute resolution for businesses Part 3 Contractual Obligations 5: Establishing an agreement: offer and acceptance 6: Establishing the contract: consideration, intention to create legal relations, and certainty of terms 7: Factors affecting the validity of a contract 8: Terms of a contract 9: Statutory regulation of contracts 10: Ending the contract Part 4 Tortious Liability 11: The tortious liability of businesses in negligence and nuisance 12: Non-physical damage and liability for economic loss 13: Responsibilities of employers for the torts of employees and statutory duties Part 5 Company Law 14: Legal requirements when establishing a business enterprise 15: The administration of corporations 16: Duties relating to corporation finance and capital 17: The management of corporations Part 6 Agency Law 18: Businesses and the responsibility of agents Part 7 Employment 19: Hiring staff and establishing the contract of employment 20: Ending employment contracts at common law; and duties to redundant and transferring staff 21: Statutory regulation of dismissals 22: Equality in employment relationships 23: Statutory and common law regulation of the conditions of employment Part 8 Intellectual Property and Data Protection 24: Intellectual property and data protection

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Book SynopsisThe twenty-first century has witnessed a transformation of the organization, opportunities, and terms of work. Downsizing, restructuring, and outsourcing are the forces altering employment relationships throughout the work force. Those who tend to see the future in a positive light view the evolving role between employer and employee as empowering for the individual.This book examines the consequences of economic instability due to job loss and the displacement of millions of workers. It draws upon case studies of worker displacement as well as national labor force surveys. Thomas S. Moore finds that consequences of economic instability are productivity slowdown, increased disparities in earnings and income, and higher average unemployment. He assesses the extent of job loss nationwide, its costs to the individuals directly affected, and the way in which the incidence of displacement and earnings loss has shifted over time. Although drawn from an earlier period, the data haveTable of ContentsI: The Costs and Consequences of Worker Displacement; 1: Anatomy of a Plant Closing; 2: The Magnitude and Costs of Worker Displacement; 3: Long-Term Joblessness and Labor Market Disadvantage; II: The Sources of Economic Dislocation; 4: Productivity and Competitiveness; 5: Slower Growth and Earnings Inequality; 6: Worker Displacement and Contemporary Unemployment; III: Toward an Active Labor Market Policy; 7: The Case for Worker Training; 8: Work Sharing and Job Security

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Book SynopsisAn essential guide to the role of microeconomic incentives, macro policies, and technological change in enhancing agriculture resilience. Climate change and the recent COVID-19 pandemic have exposed the vulnerability of global agricultural supply and value chains. There is a growing awareness of the importance of interactions within and between these supply chains for understanding the performance of agricultural markets. This book presents a collection of research studies that develop conceptual models and empirical analyses of risk resilience and vulnerability in supply chains. The chapters emphasize the roles played by microeconomic incentives, macroeconomic policies, and technological change in contributing to supply chain performance. The studies range widely, considering for example how agent-based modeling and remote sensing data can be used to assess the impact of shocks, and how recent shocks such as the COVID-19 pandemic and the African Swine fever in China affected agricuTable of ContentsPreface Introduction Pol Antràs and David Zilberman 1. Symbiotic, Resilient, and Rapidly Transforming Food Supply Chains in LMICs: Supermarket and E-commerce Revolutions Helped by Wholesale and Logistics Co-pivoting Thomas Reardon and David Zilberman 2. Global Agricultural Value Chains and Structural Transformation Sunghun Lim 3. Exchange Rate Volatility and Global Food Supply Chains Sandro Steinbach 4. Fertilizer and Algal Blooms: A Satellite Approach to Assessing Water Quality Charles A. Taylor and Geoffrey Heal 5. Demand Shocks and Supply Chain Resilience: An Agent-Based Modeling Approach and Application to the Potato Supply Chain Liang Lu, Ruby Nguyen, Md Mamunur Rahman, and Jason Winfree 6. The Performance and Future of Ag Supply Chains A. G. Kawamura 7. Exploring Spatial Price Relationships: The Case of African Swine Fever in China Michael Delgado, Meilin Ma, and H. Holly Wang 8. Concentration and Resilience in the US Meat Supply Chains Meilin Ma and Jayson L. Lusk 9. Labor Dynamics and Supply Chain Disruption in Food Manufacturing A. Ford Ramsey, Barry K. Goodwin, and Mildred M. Haley 10. Has Global Agricultural Trade Been Resilient under COVID-19? Findings from an Econometric Assessment of 2020 Shawn Arita, Jason Grant, Sharon Sydow, and Jayson Beckman Contributors Author Index Subject Index

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Book SynopsisImprove your negotiation skills and land the deal, promotion or project. Negotiation skills are essential for managing teams, persuading others and finding win-win solutions. The practical guide that gives you the tools you need to improve yournegotiation tactics.Whether you''re new to negotiating, or keen to enhance your existing skills, this is the guide for you. Inside you''ll find:- Practical, how-to approach that teaches you the skills you need to run a project successfully- New spreads on negotiation online rather than face to face- Step-by-step instructions, tips, checklists, and Ask yourself features show you how to make an impact- Tables, illustrations, in-focus panels, and real-life case studies demonstrate and explain problem-solving and how to build confidence and get resultsThe illustrated guide to negotiating is the perfect tool for managers and business leaders. The slim compact format allows you to use this book as an on-hand reference whenever you need advice on mitigating decision traps and impasses. You''ll discover how to improve your negotiating skills by defining your style, preparing properly, and designing your meeting structure. Plus, how to build relationships, develop trust, negotiate fairly, and tips on negotiating styles.This business management book is packed with step-by-step instructions, tips, checklists and to show you how to persuade in business! Tables, illustrations, and real-life case studies further explain how to build confidence and get results.Whether it''s negotiating, managing people, or improving your leadership skills, DK''s Essential Managers series contains the know-how you need to be a more effective manager and hone your management style.

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Book Synopsis''Looking to make a career change? Pivot is the book you will turn to again and again'' Dan Pink, author of To Sell is Human and Drive''Now you, too, can think like a start-up and fix your ailing life'' Sunday Times''A guide for people who want a career change but are too scared to really go for it'' ElleIt''s always the right time to think about your next move.In today''s economy the average job tenure is only four years, and falling. Roles change constantly. Even smart, motivated people hit professional plateaus.''What''s next?'' is a question we all have to answer more frequently. But how do you advance without getting stuck?In Pivot, Jenny Blake, co-creator of Google''s Career Guru Programme, shows you how to build upon your assets - your strengths, interests and networks - to launch a new career with meaning and adventure. You will learn how to redirect yTrade ReviewA sharply reasoned and immensely practical guide to crafting a meaningful working life in an unpredictable world * Cal Newport, author of DEEP WORK *Looking to make a career change? Pivot is the book you will turn to again and again * Dan Pink, author of To Sell is Human and Drive *Feeling stuck? It's time to try something new. All that stands between you and your next adventure is a bit of strategy, planning, and preparation. If a change is in your future, Pivot is your guide * Josh Kaufman, author of THE PERSONAL MBA and THE FIRST 20 HOURS *If you should trust anyone in the career space about the way to thrive in the new world of work, it is Jenny Blake. Pivot is packed with practical, actionable, and repeatable ways to remain relevant and highly employable. Jenny shares her signature killer tools and processes for the benefit of us all * Pamela Slim, author of BODY OF WORK and ESCAPE FROM CUBICLE NATION *To pivot well is the differecne between millions and Failure. Former Googler and entrepreneur Jenny Blake (one of my favourite human beings) disects the pivot, how to do it, and how to do it right * James Altucher, author of CHOOSE YOURSELF and THE CHOOSE YOURSELF GUIDE TO WEALTH *It's not a matter of if you'll need to pivot your career, it's a matter of when. Let Jenny Blake show you how with this wildly practical guide tto career changes headed your way * John Acuff, author of DO OVER *Changing jobs or careers can be dauting. Pivot is an invaluable guide for planning and succeding in your next professional reinvention * Dorie Clark, author of REINVENTING YOU and STAND OUT, and adjunct professor at Duke University's Fuqua School of Buiness *Non-traditional career journeys are not only the new normal; they're how innovators throughout history changed their world and ours. With actionable insights and lucid prose, Jenny Blake illuminates the path to building your own destiny. * Shane Snow, bestselling author of SMARTCUTS and co-founder of Contently *Wondering what your next move is? Read this book! Jenny Blake is one of the wisest and freshest voices on the subject of career development, and this is her best work yet. In Pivot, you will hear the good news: that you can get paid to do what you love. It may not look like what you thought, and it may require some personal growth, but you can find the work you were meant to do. You just have to pivot. * Jeff Goins, best-selling author of THE ART OF WORK *Are the tectonic plates below your sturdy career suddenly splitting into a deep abyss of unknown? Let this book be your rope ladder out. * Neil Pasricha, author of THE HAPPINESS EQUATION and 1,000 AWESOME THINGS *If you think life is a highway, then you've got it wrong. It's more like a winding path through an unpredictable forest. Not only do you have to wade the swamp and battle the beasts, but time after time you come to a crossroads. Left? Right? Straight ahead? Jenny Blake's new book will help you find the wisdom and resources to make the best choices, move into the sunlight and end up where you want to be." * Michael Bungay Stanier, author of THE COACHING HABIT and DO MORE GREAT WORK *We live in a time of rapid evolution, and we develop skills quickly now by absorbing many shorter term work experiences, so we can become what Jenny Blake calls impacters in our careers. This book gives you a solid roadmap to making the right call about career changes that will help you discover what you're truly built for. Courage, consciousness, and competence-that's what Pivot offers you. It's excellent! * Penney Peirce, author of THE INTUITIVE WAY, FREQUENCY and LEAP OF PERCEPTION *The book is fantastic. No matter where you are in your career, Pivot is provokingly relevant. * Dr. Tom Guarriello, founder of RoboPsych and founding faculty at New York’s School of Visual Arts, Masters in Branding *Today, the average person has eleven jobs and three to six careers, which is why Pivot is essential reading for every professional. Let Jenny be your coach, giving you the confidence and tools required to make your next career transition. Whether you're an employee, freelancer or entrepreneur, this book will help you identify the skills you have or need that will lead to your next opportunity. Jenny has been through career transitions and has successfully navigated them on her own, which makes her the perfect spokesperson for helping you do the same. Pivot is the book that you'll need to read multiple times through your life because change is constant and often times unexpected! * Dan Schawbel, author of PROMOTE YOURSELF and ME 2.0 *Whether you're considering a career change, job change or figuring out what to do next, Jenny Blake's Pivot is the book you need. It's a comprehensive, practical, must-have guide to your pivot. * Susan RoAne, keynote speaker and author of HOW TO WORK A ROOM *A guide for people who want a career change but are too scared to really go for it * ELLE *Now you, too, can think like a start-up and fix your ailing life. * The Sunday Times *

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Book SynopsisMichael Heppell is the bestselling author of Flip It; How to Be Brilliant; Brilliant Life; and Five Star Service. As a professional speaker and personal lifecoach he works with leading companies, individualsand organisations across the UK and globally. Michaelis committed to making every book he writes a successand you can be certain that he will be unwavering inhis mission to promote this book through his networks, newsletter subscribers, popular workshops andseminars and through extensive PR and publicity.Table of ContentsIntroduction 1 Finding Flip It 2 Flip It for confidence and happiness 3 Flip It for friends, love and family 4 Flip It for health 5 Flip It for money 6 Flip It for success 7 Flip It for creativity 8 Flip It at work and in business 9 Flip It for your fantastic future 10 Flip It when you’re having ‘one of those days’ 11 Flip It for everything else The end bit About the author Acknowledgements Additional resources and organisations

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Antonio E. Weiss is a writer and management consultant.  His previous book, Key Business Solutions, also published by Financial Times Press, was shortlisted for the Chartered Management Institute Book of the Year Award 2013, featured as a WHSmith Business Bestseller, and has been translated into several languages across the globe.  He also writes regularly for publications such as theGuardian and Prospect, presents at conferences on economic, business and political issues, and has been featured on international media including ABC Radio Australia and BBC Radio 4.  As a consultant, he has advised leading public and private sector bodies on major strategy, capability building and performance improvement issues.  Antonio is also a board member of one of the largest Further Education colleges in London.  He holds a Bachelor's degree (First Class) and Master's degree (Distinction) in History from the Un

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Book SynopsisTable of ContentsPreface. Acknowledgments. About The Authors. PART I: THE LEGAL AND SOCIAL ENVIRONMENT OF BUSINESS. 1. The Nature and Sources of Law. 2. The Court System and Dispute Resolution. 3. Business Ethics, Social Forces, and The Law. 4. The Constitution As The Foundation of The Legal Environment. 5. Government Regulation of Competition and Prices. 6. Administrative Agencies. 7. Crimes. 8. Torts. 9. Intellectual Property Rights. 10. The Legal Environment of International Trade. PART II: CONTRACTS. 11. Nature and Classes of Contracts: Contracting On The Internet. 12. Formation of Contracts: Offer and Acceptance. 13. Capacity and Genuine Assent. 14. Consideration. 15. Legality and Public Policy. 16. Writing, Electronic Forms, and Interpretation of Contracts. 17. Third Persons and Contracts. 18. Discharge of Contracts. 19. Breach of Contract and Remedies. PART III: SALES AND LEASES OF GOODS. 20. Personal Property and Bailments. 21. Legal Aspects of Supply Chain Management. 22. Nature and Form of Sales. 23. Title and Risk of Loss. 24. Product Liability: Warranties and Torts. 25. Obligations and Performance. 26. Remedies For Breach of Sales Contracts. PART IV: NEGOTIABLE INSTRUMENTS. 27. Negotiable Instruments: Types, Parties, Transfer, and Liability 28. Checks, Banks, and Funds Transfers PART V: DEBTOR-CREDITOR RELATIONSHIPS. 29. Nature of The Debtor-Creditor Relationship. 30. Consumer Protection. 31. Secured Transactions in Personal Property. 32. Bankruptcy. 33. Insurance. PART VI: AGENCY AND EMPLOYMENT. 34. Agency. 35. Third Persons in Agency. 36. Regulation of Employment. 37. Equal Employment Opportunity Law. PART VII: BUSINESS ORGANIZATIONS. 38. Types of Business Organizations. 39. Partnerships. 40. LPs, LLCs, and LLPs. 41. Corporation Formation. 42. Shareholder Rights in Corporations. 43. Securities Regulation. 44. Accountants' Liability and Malpractice. 45. Management of Corporations. PART VIII: REAL PROPERTY AND ESTATES. 46. Real Property. 47. Environmental Law and Land Use Controls. 48. Leases. 49. Decedents' Estates and Trusts. Appendices. Glossary. Case Index. Subject Index

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Book SynopsisPacked with cutting-edge cases and hands-on applications, Walsh's EMPLOYMENT LAW FOR HUMAN RESOURCE PRACTICE, 7E explains major issues and rules of employment law behind each step of the employment process -- all in understandable terms. You learn how law impacts your career, as a manager or employee. Current news, typical situations and real cases help you understand how legal concepts apply to each stage of employment -- from hiring and managing to firing. Each chapter begins with new learning objectives and ends with a summary of practical advice for today's managers. Updates addresses the latest topics in employment law, from discrimination based on sexual orientation and "gig workers" to COVID-19, pay equity and other pressing issues. This edition provides insights to help you prevent discrimination and harassment, accommodate employees with disabilities, comply with wage and hour laws, and avoid wrongful terminations and other common legal issues.Table of ContentsPart I: INTRODUCTION TO EMPLOYMENT LAW 1. Overview of Employment Law. 2. The Employment Relationship. 3. Overview of Employment Discrimination. Part II: THE HIRING PROCESS 4. Recruitment. 5. Background Checks, References, and Verifying Employment Eligibility. 6. Employment Testing. 7. Hiring and Promotion Decisions. Part III: MANAGING A DIVERSE WORKFORCE 8. Harassment. 9. Reasonably Accommodating Disability and Religion. 10. Work-Life Conflicts and Other Diversity Issues. Part IV: PAY, BENEFITS, TERMS AND CONDITIONS OF EMPLOYMENT 11. Wages, Hours, and Pay Equity. 12. Benefits. 13. Unions and Collective Bargaining. 14. Occupational Safety and Health. 15. Privacy on the Job. Part V: TERMINATING EMPLOYMENT 16. Terminating Individual Employees. 17. Downsizing and Post Termination Issues.

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Book SynopsisA candid, intensely funny memoir of ambition, gender, and a grueling decade inside Amazon.com, from the author of Nothing Good Can Come from This.A unique and brilliant book. Oliver Burkeman, author of Four Thousand WeeksWhat would you sacrifice for your career? All your free time? Your sense of self-worth? Your sanity?In 2006, Kristi Coulter left her cozy but dull job for a promising new position at the fast-growing Amazon.com, but she never expected the soul-crushing pressure that would come with it.In no time she found the challenge and excitement she'd been cravingalong with seven-day workweeks, lifeboat exercises, widespread burnout, and a culture driven largely by fear. But the chase, the visibility, and, let's face it, the stock options proved intoxicating, and so, for twelve years, she stayeduntil she no longer recognized the face in the mirror or the mission she'd signed up for.Unsparing, absurd, and wickedly funny, Exit Interview is a rare journey inside the crucible that is Amazon. It is an intimate, surprisingly relatable look at the work life of a driven woman in a world that loves the idea of female ambition but balks at the reality.

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Book SynopsisThis major new textbook on business history brings together the expertise of two internationally renowned authors to provide a thorough overview of the developments in business â from just before the industrial revolution right up to the present day.Business History is global in scope and looks at the major players â Europe, the US and Japan â as well as emerging economies, such as China and India. Focusing mainly on âbig businessâ, Amatori and Colli critically analyze âthe firmâ and its interaction with the evolution of economic, technological and political systems at the micro and macro levels. This up-to-date textbook is an exceptional resource for students on economic and business history courses, as well as for practitioners interested in broadening their understanding of business.Trade Review'An ambitious analysis, adding significantly to the business history literature. Business History should feature on every undergraduate and postgraduate reading list for modules covering this subject, as well as many business and management modules.' - John Wilson (University of Liverpool, UK) in Business History‘One of the outstanding features of the book is its ambitious comparative perspective. It can be used as textbook, although it is much more than that. I enthusiastically recommend the book both to scholars and to advanced students, interested in business history, economic development and strategic decision-making.’ - Jordi Catalan, in Revista de Historia Industrial Vol. 49 (2012)Table of ContentsPart 1: Relevant Issues 1. Introduction 2. Business History and Theories of the Firm 3. Entrepreneurship Part 2: The Company Between the Pre-Industrial Era and the First Industrial Revolution 4. Pre-Industrial Manufacturing 5. Enterprises and Entrepreneurs of the First Industrial Revolution 6. Technology, Society and the Factory System Part 3: The Birth and Consolidation of Big Business 7. Infrastructures 8. Technology and Organization 9. National Patterns Part 4: State and Market in the Period between the Two World Wars 10. The Multi-Divisional Corporation and Managerial Capitalism 11. Europe between the Two Wars: Convergence and Divergence with the U.S. 12. At the Origins of the Japanese Miracle: Entrepreneurship, the State and Business Groups Part 5: From the Post-War Years to the Fall of the Wall: The Age of 'Shrinking' Space 13. From World War II to the Third Industrial Revolution 14. American Hegemony and its Aftermath 15. The Soviet Union: The Antagonist 16. Japan: The Challenger 17. Hybrid Europe 18. Different Strategies for 'Catching Up': South Korea and Argentina 19. Multinationals: Quid Novi? Part 6: The Globalization of Today 20. New Forms of Enterprise 21. The 'Roaring Nineties': America is Back 22. Slowing Down: Japan and Europe 23. New Protagonists: China and India 24. A Last Look

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Book SynopsisLevels of ''employer brand awareness'' are rising fast across Europe, North America and Asia-Pacific, as leading companies realise that skilled, motivated employees are as vital to their commercial success as profitable customers and apply the principles of branding to their own organization. Starting with a review of the pressures which have generated current interest in employer branding, this definitive book goes on to look at the historical roots of brand management and the practical steps necessary to achieve employer brand management success - including the business case, research, positioning, implementation, management and measurement. Case studies of big-name employer brand stories include Tesco, Wal-Mart, British Airways and Prêt a Manger.Trade Review"...This is not just an eloquent brand management and marketing text but one of the wisest management books in the past five years." (Independent on Sunday, 20th November 2005) "...the authors offer an intellectual framework, a fresh focus and a stimulating guide...this book is an impressive wake-up call..." (People Management, 10th November 2005) "...packed with insight and alarming statistics, it will also prove a great tool for any HR professional..." (Strategic HR Review, 1st November 2005) "...useful for HR professionals, managers interested in bringing the concept of 'living the brand' to the company, and graduates seeking guidance on the kind of company to work for." (The Marketer (CIM), Jan 06) "...provides inspirational insights into the rationale for employer brand management." (Personnel Today, 17th Jan 06) "...easy to read and very useful as it contains great case studies and useful tips on how to build coherent brand framework from the start." (Personnel Today, April 2006) "...interesting insights..." (Chartered Institute of Personnel and Development, June 2006)Table of ContentsList of Illustrations xi Acknowledgements xiii Preface xv Part I: The Rationale for Change 1 1 Birth of an Idea 3 2 The Changing Needs and Aspirations of Employees 13 3 Investors Awaken 21 4 The People Management Challenge 37 5 The Role of Leadership 45 Part II: The ‘How To’ Guide 55 6 Brand Fundamentals 57 Functional Benefits 58 Emotional Benefits 58 Higher Order Benefits, Brand Values and DNA 59 Brand Personality 60 Brand Positioning and Differentiation 61 Brand Hierarchy 63 Brand Vision and Brand Reality 64 Brand Management and Development 65 Brand Consistency and Continuity 65 Brand Development 67 Summary 68 7 The Business Case 69 The Major Benefits of Employer Branding 69 Lower Costs 69 Customer Satisfaction 71 Financial Results 72 Summary 74 Life Cycle Benefits 74 Young, Fast Growing Companies: Attracting ‘The Right Stuff’ 74 Coming of Age: Capturing the Organisational Spirit 75 Going International: Translating the Employer Brand into New Contexts 75 Merger and Acquisition: Forging a Shared Sense of Identity and Purpose 76 Corporate Reinvention: Refreshing the Self-Image 77 Revitalizing the Customer Brand Proposition: Living the Brand 77 Burning Platform: Re-instilling Fresh Belief 78 Functional Benefits 78 Benefits to the HR Function 78 Benefits to the Internal Communications Function 79 Benefits to the Marketing Function 80 Winning Support from the Top 81 Summary 83 8 Employer Brand Insight 85 Employee Insights 86 Employee Engagement and Commitment 88 Benchmarking 89 Correlation Analysis 91 Continuous Research 92 Culture Mapping 93 Brand Roots 95 Projective and Enabling Techniques 96 Observation 99 Segmentation 100 Communication Audits 102 Additional Sources 103 Labour Market Insights 104 Clarifying the Target Market 104 Needs and Aspirations 105 Employer Brand Image 106 Summary 108 9 Employer Brand Positioning 109 Brand Identity 109 Monolithic 109 Parent 110 Subsidiary 110 Brand Integration (Customer and Employer Brands) 110 Corporate Brand Hierarchy (Parent and Subsidiary) 111 The Key Components of the Positioning Model 113 The Brand Reality Model 113 The Brand Vision Model 116 Target Employee Profiles 116 The Employer Brand Proposition 117 Values 119 Personality 122 Benefits 123 Employee Value Propositions 125 Reasons to believe 126 Summary 126 10 Employer Brand Communication 129 Identity 129 Internal Launch 130 Rational Understanding 132 Emotional Engagement 135 Employee Commitment and Behaviour Change 141 Summary 144 11 Employer Brand Management 147 Big Picture: Policy 149 External Reputation 149 Internal Communication 151 Senior Leadership 152 Values and Corporate Social Responsibility 152 Internal Measurement Systems 154 Service Support 154 Local Picture: Practice 155 Recruitment and Induction 155 Team Management 156 Performance Appraisal 157 Learning and Development 157 Reward and Recognition 159 Working Environment 159 The Key Responsibilities of Employer Brand Management 160 Summary 161 12 The Durability of the Employer Brand Concept 163 Part III: Appendices 165 Appendix 1: Reuters Case Study 167 Appendix 2: Tesco Case Study 185 Appendix 3: Extract from Greggs Development Review 197 References 201 Index 207

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Book SynopsisIn contrast to the use of agendas and restrictive structures, dialogue mapping is a facilitation technique that allows the intelligence and learning of the group to emerge naturally. Each participant can see how their comments contribute (or don't) to the coherence and order of the group's thinking.Table of ContentsPreface. Acknowledgements. Part I. Chapter 1: Wicked Problems and Social Complexity. Chapter 2: Building Shared Understanding. Chapter 3: The Dialogue Mapping Experience. Part II. Chapter 4: IBIS: A Tool for All Reasons. Chapter 5: The Dialogue Mapping Listening Cycle. Part III. Chapter 6: Question Types. Chapter 7: Three Moves of Discourse. Chapter 8: Limits of Dialogue Mapping. Chapter 9: Decisions, Decisions. Appendix. References. Index.

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Book SynopsisAfter an explanation of the book's purpose, the authors provide in Part 1 first an overview of SSM as a whole, then a fleshed-out account with just enough detail and advice to enable the reader to set about using the approach in problem situations of concern. Part 2 describes examples of SSM in action and also pays special attention to one of the most common application areas: that of work in the information system/information technology field. A final chapter in part 2 discusses the difficulties some people have in grasping the true nature of SSM, drawing attention to the inadequacies in much of the secondary literature. Appendices provide an outline of the theoretical considerations which underpin SSM, a guide to sources of further information and illustrations of some of SSM's techniques.Trade Review"This volume is a concise and definitive account of SSM for all who wish to use, teach or learn about it."Civil Engineering August 2008Table of ContentsPreamble A TEN-MINUTE ACCOUNT OF SOFT SYSTEMS METHODOLOGY FOR VERY BUSY PEOPLE. Preface. INTRODUCTION. PART 1 THE NATURE OF SSM. Chapter 1 A SKELETON ACCOUNT OF SSM AS A WHOLE. What is SSM? What is the SSM Process? What can SSM be used for? Is SSM mature? How was SSM developed? How does SSM differ from other systems approaches? Chapter 2 A FLESHED-OUT ACCOUNT OF SSM. Introduction. The SSM Learning Cycle: Finding Out. The SSM Learning Cycle: Making Purposeful Activity Models. The SSM Learning Cycle: Using Models to Structure Discussion about. The Situation and its Improvement. The SSM Learning Cycle: Defining ‘Action to Improve’. The Whole SSM Learning Cycle Revisited: seven principles, four actions. PART 2 SSM IN ACTION. Chapter 3 SSM IN ACTION IN MANAGEMENT SITUATIONS. Introduction. Case 1: Rethinking the Role of a Head Office Function in Shell. Case 2: Evaluating Past Events. Case 3: Upgrading the Skills of a Department. Case 4: Tackling your own Issues. Case 5: Clarifying a Concept. Chapter 4 SSM IN ACTION IN THE FIELD OF INFORMATION SYSTEMS. Introduction. Case 1: Creating an Information Strategy in an Acute Hospital. Case 2: Evaluating a Clinical Information System. Case 3: Evaluating a National Initiative in the NHS. Case 4: Providing Information Support for Scientists and Technologists. Conclusion. Chapter 5 SSM: MISUNDERSTANDINGS AND CRAFT SKILLS. Introduction. Misunderstanding SSM. Craft Skills in SSM Use. Tips on Techniques in SSM. PART 3 SUMMING UP. Chapter 6 SSM AS A WHOLE – some reminders. Approaching SSM: the mindset. SSM: an aide memoire. Appendix One: SSM’s Theory. Appendix Two: The Story of SSM’s Development. Appendix Three: A Talked-through Example of Activity Model Building. Appendix Four: A Generic Model of Purposeful Activity Modelling. Appendix Five: Some Frequently Asked Questions.

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Book SynopsisPeople who can't or won't negotiate on their own behalf run the risk of paying too much, earning too little, and always feeling like they're getting gypped. Negotiating For Dummies, Second, Edition offers tips and strategies to help you become a more comfortable and effective negotiator.Table of ContentsForeword. Introduction. Part I: Preparing to Negotiate. Chapter 1: Negotiating for Life. Chapter 2: Knowing What You Want and Preparing to Get It. Chapter 3: Mapping the Opposition. Chapter 4: Knowing the Marketplace. Chapter 5: Setting Goals. Chapter 6: Setting and Enforcing Limits. Part II: Getting Your Point Across. Chapter 7: Listening — Really, Truly Listening. Chapter 8: Asking the Right Questions. Chapter 9: Listening to Body Language. Chapter 10: Tuning In to Your Inner Voice. Chapter 11: Being Crystal Clear: Telling It Like It Is. Part III: Getting Past the Glitches to Close It Up. Chapter 12: Pushing the Pause Button to Turn Off the Hot Buttons. Chapter 13: Dealing with Difficult People and Situations. Chapter 14: Closing the Deal and Feeling Good About It. Chapter 15: When the Deal Just Won’t Seem to Close. Part IV: Conducting Cross-Cultural and Complex Negotiations. Chapter 16: International Negotiating. Chapter 17: Negotiating with the Opposite Sex. Chapter 18: Complex Negotiations. Chapter 19: Blind Negotiating: Telephone and Internet. Part V: The Part of Tens. Chapter 20: Ten Personality Traits of Top Negotiators. Chapter 21: Ten Key Negotiations of Your Life. Index.

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Book SynopsisSo you've been asked to lead a quality control initiative? Or maybe you've been assigned to a quality team. Perhaps you're a CEO whose main concern is to make your company faster, more efficient, and less expensive. Whatever your role is, quality control is a critical concept in every industry and profession.Table of ContentsIntroduction 1 Part I: Understanding the Basics of Quality Control 7 Chapter 1: Defining and Explaining Quality Control 9 Chapter 2: Understanding the Importance of Quality Standards 19 Chapter 3: Using Quality Assurance for the Best Results 33 Chapter 4: The Role of Inspection in Quality Control 47 Part II: Putting Fundamental Quality Control Methods to Use 61 Chapter 5: Starting Down the Road to Quality 63 Chapter 6: Detecting the Voice of the Customer in Quality Issues 81 Chapter 7: Preparing to Measure Your Current Quality Process 95 Chapter 8: Collecting Your Quality Data 107 Chapter 9: Evaluating Quality with Statistics 131 Chapter 10: Assessing Quality with Statistical Process Control 155 Part III: Whipping Quality Control into Shape with Lean Processes 177 Chapter 11: Gathering the Nuts and Bolts of Lean Processes 179 Chapter 12: Keeping Your Eyes on the Process: Value Stream Mapping 199 Chapter 13: Focusing on the 5S Method 213 Chapter 14: Empowering Workers to Make Changes with Rapid Improvement 235 Chapter 15: Looking at Lean Materials and Kanban 255 Part IV: Surveying Other Quality Control Techniques 273 Chapter 16: Combining the Best of All Worlds in Total Quality Management 275 Chapter 17: Fixing Tough Problems with Six Sigma 289 Chapter 18: Delving into Quality Function Deployment 311 Chapter 19: Considering the Theory of Constraints 325 Part V: The Part of Tens 339 Chapter 20: Ten Steps for Incorporating Quality into a New Product and/or Process 341 Chapter 21: Ten (Or So) Web Sites with Quality Control Tips and Techniques 347 Index 351

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