Soft skills and dealing with other people Books
Profile Books Ltd Giving Good Feedback: An Economist Edge book
Book Synopsis'Brilliant...as entertaining and interesting as it is practical' - Graham Allcott, author of How to be a Productivity Ninja We are surrounded by feedback, whether we're being asked to like, rate or otherwise comment on products, services or even people. At work, the right kind of feedback delivered at the right time and in the right way can help us all to learn and improve. On the ground, though, that's easier said than done. Help is at hand. Margaret Cheng's six golden rules and Giving Good Feedback Framework offer a clear guide to what feedback is, how we can master the things that get in the way and deploy some simple techniques to make feedback a more routine - and less emotionally charged - part of our routine work communications.Trade ReviewPRAISE FOR PREVIOUS ECONOMIST EDGE TITLES: 'Branding that Means Business is brimming with insight. The business landscape has never been busier, but Johnson and Misiaszek wisely-and entertainingly-explain how to rise above the crowd -- Professor Adam Alter, NYU Stern School of BusinessBy bridging the gap between brain science and business effects, they have produced the most insightful book on branding of the last 20 years -- Rory Sutherland, Vice Chairman of Ogilvy and author * Alchemy: The Dark Art and Curious Science of Creating Magic in Brands *A wonderful blend of academic insights and practical know-how -- Richard Shotton, author * The Choice Factory: 25 Behavioural Biases that Influence what We Buy *I suspect I'm not alone in having given limited thought to what feedback is for, only focussing on it when the annual appraisal season comes up, or after a short training session. And few of us are comfortable with giving (or receiving) it. That's why Margaret Cheng's new book is so important. It helps us to re-think feedback, what it's for and how we should use it. She reminds us that it's about much more than those annual appraisals. It should be all about learning and developing. Giving Good Feedback provides proper guidance on how to tackle it, and how to make it a more routine - and less painful - part of our working lives -- Paul Johnson, Director of the Institute of Fiscal Studies and author * Follow The Money *There are perhaps no words more dreaded at work than: "Can I give you some feedback?" Most of us hate giving it. Most of us, if we're honest, hate receiving it. Margaret Cheng's brilliant book is a mixture of well-researched perspectives, some of the most helpful models and approaches and pearls of wisdom from her own impressive career. It's as entertaining and interesting as it is practical. This will definitely be a book I keep coming back to -- Graham Allcott, author * How to be a Productivity Ninja *
£10.44
HarperCollins Publishers One Minute Mentoring
Book SynopsisThe bestselling co-author of the legendary The One Minute Manager and a former Twitter executive join forces to create the ultimate guide to creating powerful mentoring relationships.The past decade has seen the dramatic rise of a word now well known in corporate hallways: mentoring. But a new awareness about mentoring hasn't necessarily meant an increased understanding of how to implement the practice.While most people agree that having a mentor is a good thing, they don't know how to find one or use one. And despite widespread approval for the idea of being a mentor, most people don't think they have the time or skills to do so.Positive mentoring relationships can change the way we lead and help us succeed. In One Minute Mentoring, legendary management guru Ken Blanchard and Claire Diaz-Ortiz, a former Twitter executive and early employee, combine their knowledge to provide a systematic approach to intergenerational mentoring, giving readers great insight into the power and influence of mentoring and encouraging them to pursue their own mentoring relationships.Using his classic parable format, Blanchard explains why developing effective communication and relationships across generations can be a tremendous opportunity for companies and individuals alike. One Minute Mentoring is the go-to source for learning why mentoring is the secret ingredient to professional and personal success.
£9.49
Page Two Books, Inc. How to Listen: Discover the Hidden Key to Better
Book SynopsisCommunication isn't all about what you say. It's also about what you hear, how you react to it, and how you respond. In short: it's about how you listen. At a time when we are more technologically connected than ever, our conversations have never been more fractured and disconnected. The result? You constantly fight to be "heard" over all the noise and distraction. You feel confused, ignored and frustrated that no one seems to be paying attention to you. At work and at home, conversations leave you feeling drained. Author, keynote speaker, and executive coach Oscar Trimboli, host of the Apple-award winning podcast Deep Listening, shows you how to unlock your listening superpowers to have more impactful conversations at work and at home. Through exercises, guided reflections, personal stories, and tips, Trimboli shares invaluable insights to help you notice when you aren't listening - and what to do about it. As you develop your listening skills and master the Listening Compass, you'll not only reduce the chaos, conflict, and confusion in your life, you'll actually spend less time in conversations, because you'll be paying attention to what matters. When you master the art of listening, you'll master the art of communication - and create more powerful connections in all facets of your life.
£13.99
Page Two Books, Inc. Speak Easy: Connect with Every Conversation
Book SynopsisSometimes, that promising lead turns out to be a bust. That first date doesn't lead to a second. The sales pitch fails to land the client. But what if they could? What if you knew the steps to "set up" each conversation to increase the likelihood that you connect, engage and win? Welcome to Speak Easy. Unlike prohibition-era speakeasies - underground bars with secret knocks, where people spoke quietly to avoid detection - there's no bathtub gin here. But inside these covers you'll find some of the best-kept secrets of elite interviewers and conversationalists. Your host, Lou Diamond, is a storyteller, podcaster, and professional speaker who has studied how content can connect and engage audiences. He has analyzed, edited, and broken down thousands of interviews and great conversations. Through him, you now have exclusive access to proven strategies, tactics, and lessons to make more of your conversations lead to great connections. Discover the mindset you should strive to be in before, during, and after you have a conversation, and how to maximize and continue a great one. Learn how to steer a conversation to connect with prospects; engage with partners, clients and colleagues; and win in business and in life. Find tips, techniques and best practices used by some of the world's greatest communicators and leaders. Step inside, grab a stool, and learn something new.
£12.59
Taylor & Francis Ltd Unorthodox Strategies For The Everyday Warrior
a huge range and FREE tracked UK delivery on ALL orders.
£37.99
Headline Publishing Group Start at the End: How Reverse-Engineering Can
Book SynopsisAn inspiring and thought-provoking new book that explains the power of applying reverse-engineering to all areas of your life, from a cycling champion who has proven its success. Dan Bigham is the captain of an amateur British track cycling team who rose from obscurity to beat professional, multi-million-pound teams at the highest level. Alongside hard work and dedication, Dan credits his success to one thing: reverse-engineering the result.In Start at the End, Dan uses his own story as well as wider examples and case studies from the worlds of business, personal development and other sports to demonstrate how this approach can help you succeed in any walk of life. Following each stage of the process, from setting goals and assessing your tools to developing the plan and delivering optimum performance, this book will fully explain how to set out and enact the system.A revolutionary new look at a powerful age-old wisdom, Start at the End is a fascinating exploration of how we can achieve success and proof that no goal is impossible.Trade Review'Start at the End isn't just a great story, but a really nice reminder of how to approach performance forensically, intelligently and purposefully – and that these lessons don't just belong in cycling but in all areas of high performance' -- Dr Josie Perry'Phenomenal ... Absolutely fascinating ... Incredible stuff, really clever' -- Stephen Dixon, Sky News
£999.99
Rethink Press The Unnatural Networker: How anyone can succeed
Book Synopsis
£13.49
HarperCollins Publishers Business Secrets Negotiating The experts tell all Collins Business Secrets
a huge range and FREE tracked UK delivery on ALL orders.
£9.37
HarperCollins Publishers DEALING WITH DIFFICULT PEOPLE Collins Business Secrets
a huge range and FREE tracked UK delivery on ALL orders.
£9.37
£16.59
Guilford Publications Compassion for Couples
Book SynopsisHow resilient is your relationship? Do you and your partner go into reactivity mode when a conflict arises? Do you wish you were closer and more connected? We all need healthy, secure relationships in order to thrive--but they can be hard to build and maintain. Where do you start? According to marriage and family therapist Michelle Becker, the answer is with yourself. By learning to practice self-compassion, you are better able to respond to your partner with love and acceptance--even when they inevitably cannot meet your every need. This caring and insightful guide shows you how to stop defaulting to feelings of annoyance, disappointment, or detachment. Instead, using techniques from Becker's renowned Compassion for Couples program (plus guided meditation practices with accompanying audio downloads) you will learn mindfulness, compassion, and other skills that bring you closer to your partner and enrich your lives together. For happy couples looking to strengthen their relationship, oTrade Review"Stunning revelations. Michelle Becker's approach has helped us find a deeper connection and finally stop trying to fix each other--paradoxically, by learning to be kind to ourselves. The 'Core Values' exercise yanked us out of the routine doldrums of marriage and reminded us why we are together. We are grateful."--Becky and Tim P., Fort Wayne, Indiana "This beautiful book will help couples move their relationships from a place of pain and blame to love and acceptance. Drawing on empirically supported self-compassion practices, the author provides concrete tools to help people open their hearts to themselves so they can open fully to their partners."--Kristin Neff, PhD, coauthor of The Mindful Self-Compassion Workbook "The absorbing, step-by-step approach makes the exercises easy to dive into. I especially enjoyed the 'Touching Hands' exercise, where my partner and I experienced what it felt like to withdraw or be withdrawn from. This is definitely the book for anyone who wants to break negative relationship patterns and work toward the love you deserve."--Lynn H., Pleasanton, California "From her vast experience as a therapist and teacher, Michelle Becker has written a masterpiece for any couple, whether you are seeking greater intimacy or help with serious conflicts. Her advice is grounded in science, with lots of examples and many simple, powerful exercises. Beautiful, timely, and important."--Rick Hanson, PhD, author of Resilient "We would all like to have relationships that are constantly supportive, empathic, and fun--but, unfortunately, things don't always work out that way. Having compassion for each other allows us to resolve conflicts, face disappointments, accept compromise, and learn the arts of apology and forgiveness. For anyone interested in building relationships based on courage, wisdom, and deep friendship, this is an ideal, inspiring guide."--Paul Gilbert, PhD, FBPsS, OBE, author of The Compassionate Mind “Michelle Becker is the therapist any couple would be lucky to find when they hit a rough spot--she is wise, practical, and without judgment. Compassion for Coupleswill transform your relationship."--Susan M. Pollak, MTS, EdD, author of Self-Compassion for Parents "This book is designed to help couples heal and thrive. Compassion does both. Compassion is a positive emotion. It brings energy and happiness into our lives. Therefore, when we wrap ourselves and our partners in compassion, suffering is transformed into something different, even into joy. It’s like alchemy, but it has to be personally experienced to be understood. Please go ahead and try, and see what happens in your own relationship."--from the Foreword by Christopher Germer, PhD, coauthor of The Mindful Self-Compassion Workbook-Table of ContentsForeword, Christopher Germer Introduction I. Start Where You Are: Understanding How Things Go Wrong in Relationships and How Things Get Better 1. We All Need to Be Loved 2. "Why Can't You Be Here for Me?": Understanding What Gets in the Way 3. "I Wish I Could Fix It!": Resisting Pain with Problem Solving 4. "Do You Care?": Finding Safe Connection 5. "Who Will Love Me?": Ensuring That Compassion Is Always Available to You II. Building a Foundation for Compassion in Your Relationship: Mindfulness, Common Humanity, and Kindness 6. Being Present: Mindfulness Skills to See Clearly and Quiet Reactivity 7. Cultivating Connection: Strength in Common Humanity 8. Getting What We Need: Kindness in Three Directions III. Putting It into Practice: Tailoring Compassion Skills to Your Relationship 9. "What Really Matters to Us?": Rooting Your Relationship in Your Values 10. "How Can We Really Get Each Other?": Using Compassionate Communication Skills 11. "Can We Heal Our Wounds?": Cultivating the Conditions for Forgiveness 12. "How Do We Keep Our Love Alive?": Celebrating Positive Experiences Together Resources Notes List of Audio Tracks IndexAudio Downloads: 1. Finding Strength and Softness (5:25) 2. Uncovering Your Survival Strategies and How They Impact Your Partner (5:52) 3. Discovering Our Tendencies to Fix and Finding Vulnerability Underneath (4:57) 4. Discovering What’s Underneath Your Need to Control, What Your Partner Feels, and How to Speak from Vulnerability (3:29) 5. Finding the Strong Back of Compassion (3:57) 6. Finding the Soft Front of Compassion (4:31) 7. Discovering How We Treat Ourselves and Others (5:35) 8. Putting Self-Compassion into Practice with Mindfulness, Common Humanity, and Kindness (8:54) 9. Supportive Touch (4:31) 10. Soles of the Feet (4:10) 11. Awareness of Breath (7:41) 12. Awareness of Sound (5:38) 13. STOP (5:35) 14. Touching Hands (5:06) 15. Discovering Common Humanity (5:57) 16. Belonging (6:48) 17. Loving-Kindness for Couples (9:13) 18. Motivating Yourself with Compassion (12:22) 19. Soften, Soothe, and Allow (8:42) 20. Meeting Our Own Needs (4:47) 21. Discovering Your Core Values (5:16) 22. STOP and LOVE (13:43) 23. Forgiving Others (7:48) 24. Forgiving Yourself (7:22) 25. Gratitude for Your Partner (3:51)
£45.59
Bloomsbury Publishing PLC Good Relations
Book SynopsisTrade ReviewJanet’s advice is brilliantly empowering and truly life-changing. She offers relatable, easy-to-follow, practical solutions and her book is a must-read for improving relationships. * Gwyneth Paltrow *Utterly fantastic. Read immediately * Claudia Winkleman *The toolkit we all need – totally straightforward, immensely helpful and captivatingly wise * Kirsty Young *An essential primer for negotiating your way through life's sticky situations, from parenting teens, to elderly parents, from siblings to spouses – this is a practical guide to unlocking the problem. * Daisy Goodwin *There is no surer route to happiness than good relationships and no better source of practical wisdom on how to get them than Janet Reibstein’s glorious constellation of insights and advice drawn from decades of saving marriages, friendships and working partnerships. Read this and your life will get better. * Octavius Black, CEO MindGym *A highly readable manual for life, which draws on deep clinical expertise to provide accessible solutions to what we all want most: improving our relationships. * Baroness Camilla Cavendish *Brilliant, insightful, and so, so smart. This truly life-enhancing book reveals the secrets to building long-lasting relationships of all kinds. * Anna Williamson *Expert insight and heartfelt guidance * Julie Etchingham *Digestible, actionable advice on getting on better with the people that matter. * Sainsbury's Magazine *This woman can help you ... the psychologist’s guide to getting on with people. * The Times *Janet Reibstein lays out the foundations we could all do with revising * Stylist magazine *Rooted in research, Reibstein’s methods are practical and positive…an instructive and thought-provoking read. * Psychologies *Reveals the secrets to effective communication and building long-lasting relationships. * Top Sante Health & Beauty *In this clear and compassionate guide, psychologist Janet Reibstein highlights how to build communication skills, nurture empathy and interact more effectively. It’s an illuminating read. * Woman's Own *Table of Contents1. Introduction: Better relating 2. Skills: Learning to interact 3. Foundations: Building blocks of success 4. Parents and children: Generation games 5. Siblings: Shared values and rivalry 6. Couples: Love and war 7. Friendship: Shifting loyalties 8. Work relationships: Setting boundaries 9. Transactions: When there is no relationship 10. Virutal relationships: The move online 11. Future relationships: Habit-forming Resources Acknowledgements
£18.04
New Harbinger Publications End the Mealtime Meltdown: Using the Table Talk
Book SynopsisRestore joy at your dinner table using the innovative Table Talk Method!But I made it just the way you like it. If you eat your broccoli, you’ll grow up big and strong. No dessert unless you finish your dinner!Sound familiar? If you’re the parent of a “picky eater,” you’ve likely tried everything to get your kiddo to eat their veggies. And like many other parents, you might have noticed these ideas fail. Your child may not become a gourmand overnight, but the good news is there are ways to help them shift their mindset and explore new food—and restore some much-needed mealtime peace.Written by a dietitian and mindful eating expert, End the Mealtime Meltdown serves up the familiar yet largely unexamined phrases parents say to kids at mealtime, and shows that what you say to your kids can actually sabotage your efforts to instill healthy habits. With this practical guide, you’ll discover the communication skills you need to end conflict at the dinner table—for good.In the book, you’ll find: ·Specific guidance on what NOT to say to kids as they eat ·Acknowledgement that conflict at the dinner table is a normal part of parenting ·Specific words, scripts, and detailed instruction on how to encourage conversation that positively impacts eating behavior and development ·Real-life stories showing how the Table Talk Method can ease parent distress ·Instructions on how to tailor this approach to fit your individual needs ·Tools to help kids develop a healthy relationship with body and food that will last a lifetime If you’re ready to put exasperation and turmoil during meals in time out, and instill a healthy curiosity about food in your family, this go-to guide is your lifeline.
£15.19
Rethink Press Ready for Takeoff!: A practical health guide for
Book SynopsisThe airline industry is a uniquely challenging work environment, and you need to look after your mental and physical health to stay on top of your game. In this book, industry veterans Natasa and Jim provide a tried and tested framework to improve your overall wellbeing and perform better in all areas of your life.
£13.49
Rethink Press Go To Help: 31 Strategies to Offer, Ask For, and
Book SynopsisAre you tired of doing everything by yourself?Do you wish people would give you the help you need?Do you get frustrated when your attempts to help others don't work?Go To Help will teach you concrete strategies to get better at offering, asking for, and accepting help. You'll gain practical insights to help yourself and others get more done with less stress and longer-lasting success.You'll learn how to: Offer help that inspires others to learn and grow Manage when someone doesn't accept your help Reject requests when you're overloaded Ask specifically for the kind of help that's actually useful
£14.39
BIS Publishers B.V. Dare to Ask: Learn to Ask Questions like a Pro
Book SynopsisDid you ask someone a question today? Asking questions makes us human, it helps us to establish connections, learn and transform. This book turns the spotlight on the craft of asking questions. Learn the ropes from all walks of life, like Socrates, a hairdresser, Einstein, a help desk employee, Lao Tse and a police detective. Use the practical tips and fun facts in this book to your advantage during birthday parties, when you meet the parents, at networking events or a first date. Are you ready to turn the focus to the other, ask questions, listen better and in the end: learn more?
£15.29
Taylor & Francis Ltd Strategic Listening
Book SynopsisListening is so simple, yet so difficult. Many times, listening is taken for granted. One could therefore say that listening is the forgotten part of communication. Although organizations have more digital and analog communication channels than ever, too little time is spent listening to customers, employees, and other influential groups. It is a shame that listening is not given more attention, as it is linked to many positive values. Examples include better conversations, increased trust and confidence, more outstanding commitment and job satisfaction, lower absenteeism due to illness, higher productivity and quality of work, increased sales, better relationships with customers and employees, and many other positive effects. To the extent that listening takes place, organizations rarely take a holistic approach to it. Strategic listening means a given objective for listening, thoughts about who should listen, when it should happen, and so on. An organization's listening must becomTable of ContentsPreface Introduction Chapter 1: Listening Chapter 2: Strategic Listening Chapter 3: Listening Culture Chapter 4: How you become a better listener Chapter 5: Listening and leadership Chapter 6: Coworkership and listening Chapter 7: How to create strategic listening
£128.25
Penguin Random House India Pvt. Ltd Build Dont Talk
Book SynopsisPacked with useful advice gleaned from his own journey as an entrepreneur and content creator, this book by Raj Shamani is a must-read.
£999.99
Page Two Books, Inc. Tell Me More About That: Solving the Empathy
Book SynopsisIt's time to shape up your empathy muscle. Empathy is in short supply these days-and it's hurting us. From the rise in workplace bullying to increased anxiety and depression, a lack of empathy for one another is wearing away at the gears of society, grinding us down to the nubs. The very technology that is supposed to keep us connected is actually driving us apart, with face-to-face interactions on the decline, and news filtered through an echo chamber that shelters us from other points of view. But all is not lost. Just as physical workouts strengthen your body, there are ways to build up your empathy as well. In Tell Me More About That, brand strategist and thought leader Rob Volpe draws on his years conducting thousands of in-home interviews with everyday people to illustrate the 5 Steps to Empathy-the actions you can take to build a strong and reflexive empathy muscle. Through humorous and moving accounts of interactions with folks from every walk of life, Volpe recounts how, what often began in a stranger's house as a talk about brands and daily habits, could blossom at any minute into a conversation about family, relationships, hopes, and dreams. With empathy, we can all learn and understand more than we ever imagined possible.
£999.99
Chronicle Books Courageous Discomfort: How to Have Important,
Book SynopsisMany people struggle to have honest conversations about race, even those who consider themselves allies or identify as anti-racist. For anyone who wants to have better, more productive discussions, COURAGEOUS DISCOMFORT is an empowering handbook that teaches you how to do just that. In these pages, authors (and best friends), Shanterra McBride, who is Black, and Rosalind Wiseman, who is white, discuss their own friendship and tap into their decades of anti-racism work to answer the 20 uncomfortable-but-critical questions about race they get asked most often, including: - Should I see color? - I'm a good person - how can I be racist? - What if I say something wrong? - What kind of apology makes a difference? These 20 questions-as-chapters invite you into the conversation without judgment and inspire thoughtful reflection and discussion. There will be moments when you will laugh or cringe at the ridiculous or awkward things you read. But the truth is, there is no perfect solution or script for every maybe-racist, sort-of-racist, or blatantly racist situation. And that's OK: making mistakes is just an opportunity to do better next time. But doing this work will empower us to have the relationships we really want to have, including the relationship we want to have with ourselves.
£18.04
