Soft skills and dealing with other people Books

Book SynopsisSCOTT ROUSE is a behavior analyst and body language expert. His extensive training, education, and practice of nonverbal communication have made Scott an expert and consultant to law enforcement and to the United States military, as well as to Fortune 500 CEOs, doctors, attorneys, executives, and entertainers.

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Book SynopsisConduct more productive conversations.As a working parent, you lead meetings, advocate for your children, and make presentations that win clients—all with ease. But when your personal life spills into your professional life—whether it's negotiating a schedule change with your boss or talking to your spouse about responsibilities at home—it can be a challenge to communicate effectively and reach agreement.Communicate Better with Everyone provides the expert advice, sample language, and practical solutions you need to help you have more productive conversations with everyone, from your manager to yourself.You'll learn to: Discuss your career and family commitments with your boss Set boundaries—and stick to them Create a safe environment for open, honest conversations Decide whether—and what—to disclose when facing a personal crisis Talk back to your inner critic The HBR Working Parents Series with Daisy Dowling, Series Editor, supports readers as you anticipate challenges, learn how to advocate for yourself more effectively, juggle your impossible schedule, and find fulfillment at home and at work. Whether you're up with a newborn or planning the future with your teen, you'll find the practical tips, strategies, and research you need to make working parenthood work for you.

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Book SynopsisRestore joy at your dinner table using the innovative Table Talk Method!But I made it just the way you like it. If you eat your broccoli, you’ll grow up big and strong. No dessert unless you finish your dinner!Sound familiar? If you’re the parent of a “picky eater,” you’ve likely tried everything to get your kiddo to eat their veggies. And like many other parents, you might have noticed these ideas fail. Your child may not become a gourmand overnight, but the good news is there are ways to help them shift their mindset and explore new food—and restore some much-needed mealtime peace.Written by a dietitian and mindful eating expert, End the Mealtime Meltdown serves up the familiar yet largely unexamined phrases parents say to kids at mealtime, and shows that what you say to your kids can actually sabotage your efforts to instill healthy habits. With this practical guide, you’ll discover the communication skills you need to end conflict at the dinner table—for good.In the book, you’ll find: ·Specific guidance on what NOT to say to kids as they eat ·Acknowledgement that conflict at the dinner table is a normal part of parenting ·Specific words, scripts, and detailed instruction on how to encourage conversation that positively impacts eating behavior and development ·Real-life stories showing how the Table Talk Method can ease parent distress ·Instructions on how to tailor this approach to fit your individual needs ·Tools to help kids develop a healthy relationship with body and food that will last a lifetime If you’re ready to put exasperation and turmoil during meals in time out, and instill a healthy curiosity about food in your family, this go-to guide is your lifeline.

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Book SynopsisWorking in a digital product environment? 85% of job success comes from well-developed people skills. The greater your skills in leadership, emotional intelligence and resilience, the more likely you are to succeed.Human Powered is a concise and accessible guide that will help you collaboratively solve problems, resolve conflict and inspire others. Get everyone doing this and you'll have truly high-performing digital product teams. This book will show you how to: Influence, persuade and show true leadership to stakeholders, regardless of where you sit in the hierarchy Communicate in ways that make everyone in your team feel unstoppable, and enhance team performance Take responsibility for your job and workplace relationships as you've never done before Develop the emotional intelligence and people skills to transform your working life and supercharge your performance Gain lifelong people skills that you can use for the rest of your career Get access to more resources at www.humanpoweredbook.com.

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Book SynopsisThe airline industry is a uniquely challenging work environment, and you need to look after your mental and physical health to stay on top of your game. In this book, industry veterans Natasa and Jim provide a tried and tested framework to improve your overall wellbeing and perform better in all areas of your life.

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Book SynopsisAre you tired of doing everything by yourself?Do you wish people would give you the help you need?Do you get frustrated when your attempts to help others don't work?Go To Help will teach you concrete strategies to get better at offering, asking for, and accepting help. You'll gain practical insights to help yourself and others get more done with less stress and longer-lasting success.You'll learn how to: Offer help that inspires others to learn and grow Manage when someone doesn't accept your help Reject requests when you're overloaded Ask specifically for the kind of help that's actually useful

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Book SynopsisAn inspiring and thought-provoking new book that explains the power of applying reverse-engineering to all areas of your life, from a cycling champion who has proven its success. Dan Bigham is the captain of an amateur British track cycling team who rose from obscurity to beat professional, multi-million-pound teams at the highest level. Alongside hard work and dedication, Dan credits his success to one thing: reverse-engineering the result.In Start at the End, Dan uses his own story as well as wider examples and case studies from the worlds of business, personal development and other sports to demonstrate how this approach can help you succeed in any walk of life. Following each stage of the process, from setting goals and assessing your tools to developing the plan and delivering optimum performance, this book will fully explain how to set out and enact the system.A revolutionary new look at a powerful age-old wisdom, Start at the End is a fascinating exploration of how we can achieve success and proof that no goal is impossible.Trade Review'Start at the End isn't just a great story, but a really nice reminder of how to approach performance forensically, intelligently and purposefully – and that these lessons don't just belong in cycling but in all areas of high performance' -- Dr Josie Perry'Phenomenal ... Absolutely fascinating ... Incredible stuff, really clever' -- Stephen Dixon, Sky News

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Book Synopsis'An empowering guide'Laura Bates'A great, thought-provoking read'Stephanie YeboahA practical, inspiring roadmap for changing the conversation on social justice issues.'Not all men''I don't see colour''To play devil's advocate...''Climate change is coming'From the persistent to the insidious, too often, antagonistic responses threaten to distract and derail the most urgent conversations.Tackling twenty of the most enduring conversation-stoppers, No Offence, But... equips readers with the knowledge, tools and context to respond with confidence. Alongside other trailblazing writers, educators and advocates, acclaimed campaigner Gina Martin helps us to unpick these phrases, understand why they are harmful and feel empowered enough to change the conversation.Featuring chapters from Aja Barber, Ben Hurst, Cathy Reay, Charlie Craggs, Daze Aghaji, Ione Gamble, Koa Beck, Mariam Kemple Hardy and Azadeh Hosseini, Nova Reid and Salma El-Wardany.Trade ReviewAn empowering guide to navigating difficult conversations from climate naysayers to the #notallmen brigade, featuring chapters from brilliant writers and activists like Cathy Reay, Ben Hurst, Salma El-Wardany and many others I admire. * Laura Bates *Powerful writing that really causes you to think about how we process certain conversations given some of the privileges we have ... a great, thought-provoking read * Stephanie Yeboah *Gina Martin is a force of nature; a living, breathing, campaigning example of how a single individual can bring about vital change in our justice system... my admiration for her courage and brilliance knows no bounds. * The Secret Barrister *Transformative change maker; a true feminist working for the rights of girls and women. * Annie Lennox *Gina is a total inspiration - an example of how one person CAN change things. * Emma Gannon *

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Book SynopsisAre you a manager, stuck between pressure from senior leadership and the needs of your team? Do you sometimes feel that you’ve been robbed of your power, your influence… and your ability to actually achieve anything?! It’s time to Own Your Day.This practical collection of simple tools and techniques will enable you to successfully navigate the current environment. Based on first-hand experience from hundreds of organizations, Own Your Day provides an easy-to-apply mix of real-life case studies and specific guidance on the things that matter most to managers. Balancing strategy and delivery Preparation vs planning Developing and using your influence Being your authentic self Getting the best out of yourself and others Implementing change successfully Reclaim your autonomy, step into your authority, and Own Your Day. DIANA MARSLAND is a coach, mentor, lecturer and researcher focused on organizational behaviour and the impact of digital technology in the workplace. Her varied career has included roles in organizations as diverse as Halifax plc, the Foreign & Commonwealth Office, Fidelity Investments and the NHS.JULIE NERNEY is a serial entrepreneur, transformation expert, CEO, NED, Chair, lecturer and public speaker. With experience of every stage of organizational life, from start up through to disposals and acquisitions, she is a passionate advocate for authentic, purposeful leadership.Trade ReviewHelpful management toolThis book is a great resource for managers who are expected to implement constant change initiatives whilst grappling with the realities of managing delivery.The mix of theory & practice makes it easy to read & includes solutions to common issues - such as managing upwards as well as dealing with an uncertain work environment.I like the reflective questions which get me thinking about what I'm doing & the way I'm doing it. The research quotes from managers reassure me that I'm not alone! * Amazon *Table of ContentsTable of ContentsOur focus groups with a representative sample of managers across all sectors have identified the common challenges they face where practical support would be the most valuable. These have been organised into two primary themes, each containing the four most common challenges, an overview for which is provided below. Every section will include practical takeaways – tools, techniques, frameworks, experiential learning from case studies and, for those readers who want to find out more, signposting to other resources such as articles, podcasts or other publications. It will be prefaced by a foreword and finish with a master reference guide for the content.About the authorsOur grateful thanks to…PrefaceForewordPART ONE: OPERATING CLIMATE1 TAKING OWNERSHIP AND CREATING A GROWTH MINDSET1.1 Context is King1.2 Your mindset, their perspective1.3 Creating your own permission1.4 Don’t Fear Mistakes – it’s all about the Learning1.5 Recognising opportunities for changeRESOURCES2 PREPARATION VS PLANNING2.1 Being Future Focused2.2 Your Personal Clarity2.3 Dealing with uncertainty and setbacks2.4 Clarity of Purpose and OutcomesResources3 INFLUENCING FOR IMPACT3.1 Old vs New Power3.2 Knowing your Audience3.3 Building Reputation and Visibility3.4 Building a compelling argument3.5 The Importance of Context and TimingRESOURCES4 IMPLEMENTING CHANGE4.1 Understanding the Why4.2 The How trumps the What in successful change4.3 Changing BehavioursRESOURCESPART TWO: PEOPLEPEOPLE CENTRED LEADERSHIP AND MANAGEMENT5.1 Authenticity5.2 Self-awareness5.3 Self-careRESOURCES6 GETTING THE BEST OUT OF OTHERS6.1 Let’s Start with Your Boss…6.2 Trust as the glue6.3 Creating a high performing teamRESOURCES7 HAVING DIFFICULT CONVERSATIONS7.1 Feedback as the foundation7.2 The Importance of Clear Expectations7.3 Dignified exits: letting people go with clarity and kindnessRESOURCES8 MEETING MADNESS8.1 Purpose8.2 Preparation8.3 StyleRESOURCES9. CONCLUSION…AND THE NEW NORMALENDNOTESINDEX

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Book SynopsisTALES FROM THE ‘INDIANA JONES OF CULTURAL ADVENTURES’…From New York to Beijing, Paris to Juba, Moscow to Mexico City, Ken Pasternak’s distinguished career as a banker, management consultant, executive educator, author and keynote speaker has provided a wealth of experience with people and organizations internationally. In this book he shares some of the most memorable stories from his wide-ranging travels and his many encounters with different cultures, and draws out truths that still apply today in both life and business. ‘Inspiring!… Stories that pack profound insights… A great read for the fundamentals of business.’MARSHALL GOLDSMITHNew York Times #1 bestselling author of Triggers, Mojo, and What Got You Here Won’t Get You There.A former Director at the European Bank for Reconstruction and Development and Vice President at Citibank, Ken’s unique background combines experience in executive development, management consulting, institution building and corporate banking.He is the co-author of Managing Your Strengths and Performance at the Limit, Business Lessons from Formula 1 Motor Racing.Trade ReviewTravels and Aphorisms. This is one of those quick, read any way you want type books that you can read straight through or you can read a short chapter in a few hurried minutes, in any order you want. Those familiar with Christian daily devotional books will recognize the overall format, though this is a purely secular book based on Pasternak's near 50 years of travelling all over the globe as a high level corporate businessman. Filled with short yet interesting stories, many of them apparently already shared on his LinkedIn page in nearly the same (200 ish word) length, this is a great book for someone looking for a light read or a businessman looking for a business-oriented read with some solid truths in that space. Very much recommended. * NetGalley *Fun and enjoyable read. Beware this is not a business or investing book but a memoir of the author's life experience that was fun, unusual and memorable. After each small story there is a lesson learned that was informative and at times interesting. I enjoyed traveling to all the interesting places the author has been and experience some the most memorable moments especially the F1 stories. * NetGalley *This work is a series of short notes and stories, each of which is no longer than a single page, about various events in the author's life and what he has taken away from the experience described. Think a format similar to Aesop's Fables.This was a quick read for me. Each story was well-written and concise. This work would make an excellent gift book, or perhaps a restroom reader. * NetGalley *Love this book for its comfortable conversation, the feeling of the author's presence. It is easy to read and plenty to learn. Simple stories with simple conclusions that drive you through the wisdom of the author aka coaching you through storytelling. * NetGalley *

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Book SynopsisIn a world of disruptive change, uncertainty is the buzzword on everyone’s lips.Disruptive change can throw everything into chaos unless leaders and teams have the skills to lead confidently through it. How do you lead complex change without burning out, disconnecting or losing your team?Welcome to the age of Leading Through Uncertainty, where emotional responses to challenging situations are part of the human experience.Drawing on numerous interviews with leaders from all walks of life demonstrating leadership in action, this new edition of the classic book on leadership and uncertainty has been revised and updated for the post-pandemic age. It explores these fundamental questions: How do you lead confidently and competently in uncertainty? How do you create human connection in a performance-driven culture? How do you adapt rapidly to technological advances and disruptive change without losing yourself or your team in the process? Trade ReviewJennison’s style is gentle, compassionate but assertive and her book is a brilliant mix of story-telling, anecdote and critical perspectives. * HR Director *Table of ContentsTable of ContentsForeword by Gina Lodge of the Academy of Executive CoachingIntroductionPart One – The context of uncertaintyChapter 1 – My path of uncertaintyAn introduction to how I came to work with horses and how they taught me about uncertainty.Chapter 2 - Human beings vs super-computers Explore how technology has driven rapid pace of change and update it to include information on how businesses adapted rapidly to the pandemic Recognize the emotional impact of technological change and how what is possible logistically is not always viable emotionally Chapter 3 – Emotional engagement Understand how emotions have a significant impact on our ability to lead change and why we need to pay attention to them Update on how the pandemic required us to pay attention to emotional health more than ever and how it needs to continue Part Two – I am not a machine!Chapter 4 - Stress and overwhelm What causes stress and overwhelm in organizations and the impact it has How do you balance what is achievable vs what needs to be done? Update on the ongoing mental health issues in continued uncertainty Chapter 5 - Fear and polarization Desire to hang onto what is known, understood and can be controlled How do you shift to a culture of hope, opportunity, exploration and co-creation? How do you navigate differences of opinion that seem far apart? Chapter 6 - Pain and trauma Pain and trauma are part of the human condition and must be included in leadership and not brushed over The pandemic was a global traumatic event leaving people reeling. How do we recover at a time of continued uncertainty? How do you empathize with the suffering of others without it derailing organizational results? Part Three – Lead from the frontChapter 7 – Create the framework The importance of clarity in a world of chaos and uncertainty Providing clarity when you don’t have all the answers Focus on what you know, rather than what you don’t The importance of allowing creativity within a framework Chapter 8 – Adaptability and agilityHow do you adapt on a knife edge? How do you respond quickly with certainty when there is none?Chapter 9 - Stay with the discomfort of uncertainty The impact of ambiguity, uncertainty and a lack of clarity What wants to emerge in the stillness and discomfort of uncertainty? Stay connected through dissonance and have compassion for others Part Four – The humanity of changeChapter 10 - Listen wellDeep listening beyond the words How do you create the space for dialogue in a culture of fast paced change?Chapter 11 - Connect and support Stay connected through differences of opinion How do you create an environment where everyone feels seen, heard and understood? Chapter 12 – Build trust Why trust is a choice How it gets eroded in uncertainty and how to rebuild it Part Four – Who’s got your back?Chapter 13 - Stay grounded in the midst of chaos The challenge of finding stillness for creativity to emerge Compassion, self-care, mental health Include some of the content from “Be human” chapter in 1st edition Chapter 14 - Build your support network Expand your network to create mutual support Ask for help from your network Chapter 15 - Lead from the heart and soul Aligning the head, heart and gut How do you continually modify your behaviour to meet an ever-changing, fast-paced environment? How do you make time for structure and framework in an ever-changing environment? AcknowledgementsAbout the authorIndex

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Book SynopsisEver come away from a conversation thinking ‘I could have handled that better’?Soft skills are a dark art, but one you are already using when you are at your best.With her simple NALED framework, Lucy Harrison has already helped hundreds of leaders be at their best more often. Now you too can choose to hold a different kind of conversation.Designed and road-tested with busy industry managers, this guide and toolkit will help you improve team engagement, ideas and performance.LUCY HARRISON is the founder of leadership consultancy the Harrison Network, delivering training and coaching in organizational development with a focus on human-centred leadership.Foreword by Adrienne Kelbie, CBETrade Review“If you are someone who likes their self-help books to be chock-full of good, simple exercises, this book won’t disappoint and, as some of the case studies show, at the very least it will give you the confidence to have the difficult conversations even if they don’t always end in success....A useful, potentially even essential companion guide for anyone in the industry charged with managing a team.” * Nuclear Future *Table of ContentsTable of ContentsForeword Introduction The five strands of NALED – an overview Notice Acknowledge Listen5.5 STOP Explore Do Applying NALED in a Nutshell How do I know it’s making a difference? Challenges you might face Stories from the front line About the authorAcknowledgements

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Book Synopsis**The People’s Book Prize 2022/23 Shortlisted Title**Dreading Monday? Feeling stuck in your career? Frustrated with your boss?Here’s the ouchy (but awesome) bit: The only person who can fix it is you.Beth Stallwood is a sought-after coach, facilitator, speaker and consultant, specialising in helping people find more joy at work, and helping organisations nurture their people. She’s distilled years of experience into the practical WorkJoy toolkit, inspiring you to take ownership of your working life by: Breaking free from ‘work/life balance’ and un-blurring your boundaries Reframing relationships with your organisation, boss and support squad Letting go of limiting beliefs and crafting big goals that won’t go in the bin You’ll spend more than a third of your lifetime working, so there’s no better time to take the wheel and start creating more WorkJoy than right now. bethstallwood.com/Trade ReviewExcellent book. I love the concepts, the examples/stories and the very practical excercises. Would highly recommend to anyone wanting to feel more joy at work.Brilliantly set out, easy to take on board, whether you read or dip into it, it's the worklife manual that everyone should be given on their first day at work!Table of ContentsTable of ContentsForewordAcknowledgements The WorkJoy Mindset The WorkJoy Formula The WorkJoy Method Part 1: Mindset / Head Stories Lives Careers Part 2: People / Heart Squads Bosses Moodhoovers Organisations Part 3: Actions / Hands Goals Habits Hurdles ConclusionRecommended additional reading

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Book SynopsisEver wonder how to achieve extraordinary results in a disruptive world? Exceed your own expectations and those of your competitors by unleashing your superpower. Learn how to develop your best self, build your brand, influence, engage others and transform your team and organization’s results.In Transform to Outperform: 7 powers to transform you, your team and your results, Susie Robinson reveals practical steps towards personal, team and organization transformation, and seven powers that help you deliver extraordinary performance. Leadership is transforming outcomes, it begins with the release of personal power, activated, and amplified by goal and process power. When the right conditions are created, a performance double helix occurs between the leader and their team – people power. Those leaders who embed a concern for people, accountability, customer intimacy and excellence create culture power and a corresponding flywheel effect; an ever-increasing performance momentum which is sustained with smart power and staying power. Informed by the latest developments in psychology, neuroscience, and performance science, this is a powerful guide to personal development and life transformation as well as a manual for modern leadership and a practical, innovative route through the maze of leading change.Trade ReviewOutperformance requires a lifetime of reinvention, a personal transformation of the leader interwoven with that of the team, in a double helix of performance peaks, learning troughs, and transformation moments. Learn more not only through the descriptive ways Robinson explains in this book but also the action plans at the end of each chapter to help and guide you through the process. A great read for anyone wishing to remain on top * HR Director *Table of ContentsChapter 1 – Transform to OutperformTransformBecoming a SuperheroThe Transformation JourneyA Case for TransformationA New S CurveWhat it is to OutperformAction PointsChapter 2 – Goal PowerVisionStrategyThe Power of the messageGoals and ObjectivesThe PlanProject ManagementThe Progress PrincipleAction PointsChapter 3 - Process PowerThe Change ProcessOrganization Change ManagementTeam and Individual ChangeProcess ToolsDuring Change Influencers, Detractors and Toxic behaviorsAction PointsChapter 4 - Personal PowerSearching for Personal PowerReleasing Personal PowerStrengthsSelf AwarenessEmpowering BeliefsReframingExecutionSuperpowerAction PointsChapter 5 – People PowerFinding your teamTrainingEngagementFinding FlowEngaging for transformationPeak PerformanceA High Performing TeamAction points Chapter 6 – Culture PowerThe SPACE systemLeadership stylesAssessing culturePeople CultureAccountability CultureCustomer CultureExcellence CultureAction Points Chapter 7 - Soft PowerOrganization and PowerSoft Power in ActionSoft Power Strategies Chapter 8 – Staying PowerA recipe for ResilienceSummaryThe Outperforming LeaderThe Outperforming TeamThe Outperforming Organization

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Book Synopsis"We’ve all gotten stuck working with people we don’t like. Thankfully, Deb Mashek has written a lively, actionable book to fix that. Combining her expertise as a psychologist and her experience as a consultant, she reveals how we can earn trust, repair relationships, and create collaborations that bring out the best in us.” Adam Grant, #1 New York Times bestselling author of Think Again and host of the TED podcast WorkLifeMany people have mixed feelings about workplace collaboration. On the one hand, they know collaboration is essential to achieve complex goals. On the other hand, they know collaboration is a slog. People pull in different directions. There’s desperately little communication and even less follow through. One person ends up doing all the work. The result? Friction mounts. Projects fizzle. Great people walk.Here’s why: very few of us ever receive any formal training in how to collaborate well.In Collabor(h)ate, Deb Mashek draws on her deep experience as a relationships researcher and collaboration facilitator to reveal everything you need to know to make workplace collaborations less painful and more productive.Dr Deb Mashek is an experienced business consultant, professor, higher education administrator, and national nonprofit executive. She applies relationship science to help people collaborate better. Learn more at: www.collaborhate.comTrade ReviewWhen collaboration is done well it creates an exponentially better end result but when done poorly it can create low morale, low output and a whole host of other problems. The book teaches readers a framework for collaborating better and explains the dynamics of solid team/group work. * LinkedIn *...essential reading for anyone who wants to improve collaboration and relationships in the workplace. I cannot recommend Collabor(h)ate highly enough. It is a game-changer. * Amazon *Deb Mashek is the guru of all things collaboration. She provides leaders and teams a paradigm for working better together. Deb taps her life experiences, research and business acumen in developing this easy-to-read and still super-substantive resource for all teams everywhere. Collabor(h)ate is full of great stories AND practical models and tools you can use right away. * Amazon *The Mashek Matrix is genius, akin to Stephen Covey's Four Quadrants. The launch of this book marks a paradigm shift in our business culture. -- Nina Bianchi * Amazon *Relatable, actionable, and empirically-based - this book is a must-read for any professional looking to improve their workplace relationships and productivity. * Amazon *The Mashek Matrix, nine strategies to positively influence collaborative relationships , and insight into understanding and managing interdependence are worth their weight in gold. * Netgalley *For a short book, it's exceptionally powerful, and one I would not hesitate to recommend. * Netgalley *"People in the corporate world, particularly those who’ve been consistently disappointed by collaborations, will find a great deal of clear thinking in these pages. An upbeat and pro-active method for improving collaborations in the workplace and beyond" - Kirkus ReviewsTable of ContentsFRONT MATERIALPrefacePART 1: FOUNDATIONS OF COLLABORATIONChapter 1. What is collaboration and why is it so dang difficult?What is "collaboration" anyway? | Mixed feelings about collaboration? You're not alone | Putting the H in collabor(h)ate | Why is collaboration so dang difficult? | So why bother? | Why aren't we taught how to do this? | Fear not: this learnable (and relationship theory can help) | Here's the point | Questions for reflection and integrationChapter 2. Two relationship dimensionsYour workplace relationships matter | Relationship quality: Is your collaboration relatively good or bad? | Interdependence: To what extent are you and your collaborators mutually dependent on each other? | The Mashek Matrix | Moving from collabor(h)ate to collaborGREAT | You, your team, your organization | Here's the point | Questions for reflection and integrationChapter 3. Improving relationship qualitySet clear expectations | Behave accordingly | Avoid telling yourself stories about others | Talk about yourself | Cultivate we-ness | Engage in novel and challenging work | Bring the donuts | Be responsive | The power of personality | Attachment anxiety and avoidance | Here's the point | Questions for reflection and integrationChapter 4. Changing interdependenceFrequency of interaction | Diversity of activities | Strength of influence: Tasks | Strength of influence: Consequences | Deciding how to decide | Maintaining boundaries | Individuals and their roles | Tools employed | Organizational values | Rituals and processes | Capacities and supports | Here's the point | Questions for reflection and integrationPART 2: COLLABORATIVE CHALLENGES (AND HOW TO ADDRESS THEM)Chapter 6. Diagnosing and remedying the 12 most common collaboration challengesHow to use this section | Dropped balls | Uneven workload | "My way or highway" | No capacity to give | Under preparation | Disengagement | Going rogue | Last minute contributions | Inconsistent contributions | Stealing credit | Dodging hard conversations | Mushy roles | Here's the point | Questions for reflection and integrationChapter 7. Special collaborative contextsCross-functional | Skip rank | Cross-cultural | Inter-generational | Other power dynamics | Difficult personalities | Here's the point | Questions for reflection and integrationChapter 8. When to get the heck out of there4 horsemen of the apocalypse | Process loss vs. sudden death | Chaos and toxicity | Teams in crisis | Should I stay or should I go? | The things you cannot change | Don't be a doormat | Growth after breakup | Here's the point | Questions for reflection and integrationPART 3: LIVING IN A WORLD OF COLLBORGREATChapter 9. Further developing your collaboration chops: Professional development for you and your teamUnderstanding the impact of your behaviors | Finding the courage to change | Options and interventions for you as an individual | Options and interventions for your team and organization | Here's the point | Questions for reflection and integrationChapter 10. Hey, you're collaborGREAT!Taking the H out of collabor(h)ate | Choosing which stone soups to contribute to | Identifying, vetting, and committing to collaborators | Learning to say "yes" vs knowing when to say "no" | How to be in the room where it happens | Helping others level up | It takes a village | Here's the point | Questions for reflection and integrationChapter 11. The Collaborators' VowBACKEND MATERIALBonus chapter: Collaboration in friendships, family, community, and lifeReferencesAcknowledgements

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Book SynopsisLife and work continue to evolve, and so must your leadership. Thriving in today’s business environment requires conscious, inspirational leadership, a fresh understanding of the world we find ourselves in, and a whole new playbook anchored in meaning and purpose. You need a set of strategies and applications that enable you to create an experience in your organization where your people give their best, feel fulfilled in their work and relationships, can work toward realizing their potential, and will persevere alongside you in service of the company’s mission.Not only will you and your team be completely rejuvenated and elevated by exercising this kind of agency, but your business will be transformed to perform at much higher levels of productivity, creativity, and results. Meaning and purpose are essential ingredients to unleash the potential of everyone in your stakeholder community, powerfully uniting them, to increase your organizational impact and relevance. Here is your opportunity to transform the Great Resignation into your Great Revitalization.DR ALISE CORTEZ is a management consultant specializing in meaning and purpose, an organizational logotherapist, the host of Working on Purpose radio and Chief Purpose Officer at Dr Alise Cortez and Associates. She works with forward-reaching organizations to develop conscious, inspirational leaders and enable them to transform their organizations into high functioning, profitable enterprises by activating meaning and purpose.Table of ContentsAcknowledgementsForeword by Dr. Lance SecretanIntroduction: First Aid for the Exhausted, Overwhelmed or Lost LeaderPART ONE: THE ‘WHAT’ OF G.U.S.T.O.Chapter One – G: Gumption -- Your Business as an Enlivening Force for Good (What)Your Business Can Breathe Vital Life Back into YouConscious Capitalism, the Super Hero to Power Your BusinessYour Business Beautiful, Intelligently DesignedThe Long Play in BusinessKey Points SummaryChapter Two – U: Urgency – Wake Up and Turn Fast! (When and Where)From Autopilot to a Constant Drive for Improvement The Cry for Work-Life Harmony in the Great ResignationThe Call for Wellbeing amid a Mental Health CrisisFluid Location and the New Focus on Where Work Gets DoneKey Points SummaryChapter Three – S: Sustainability in an Interdependent World (Why)On Becoming Wise Homo SapiensYour “Living Organization” in Today’s Stakeholder Capitalism WorldFrom an “Ego Economy” to a “Living Economy”Sustainability and ESG as a Business ImperativeKey Points SummaryChapter Four – T: Therapy that Enlivens Hearts and Souls Through Meaning (How)That Workforce Hungers for Deep MeaningEnter Logotherapy: The Surprisingly Simple Path to Activate MeaningThe Playground of Work – Where Meaning is ActivatedDoctor’s Orders: Motivate Through MeaningKey Points SummaryChapter Five – O: Ownership Culture that Unites All Stakeholders Through Purpose (Who)What is Purpose, and Why Does it Matter?Purpose as Today’s Driving Business ImperativeYour Parliament of PurposeKey Points SummaryPART TWO: THE ‘HOW’ THROUGH N.O.W.Chapter Six – N: Nurture Through Mindfulness (IQ)Perform a Human Capital Process and Procedure AuditFocus on and Nurture Individual StrengthsBanish Your “High Performance” Programs and Embrace “Momentum”Re-Tool Feedback and RecognitionVitalize Well-Being in Your Workplace Remove Toxicity that’s Killing Your Culture Measure and Increase Employee Engagement and FulfillmentDeconstruct Time and Place in Today’s Nimble WorkplaceElevate Your Team by Leveraging AI and RoboticsKey Points SummaryChapter Seven: O: Open the Heart (EQ)Become a Caring Leader Who Celebrates “Everyone Matters”Manage Through Meaning ™Bring Passion Back to the WorkplaceInspire “Love in Work” and Spread JoyStomp Out Fear and ToxicityEncourage Social or Job PurposingIncrease Relational Connection and Belonging Through DEIBLive the ESG+R Standard Every DayKey Points SummaryChapter Eight: W: Wake the Soul (SQ)Do the Work – Be a Leader Worth FollowingAdd Inspiration to Evolve Your Leadership PracticeDetect Your Company’s Purpose – Your Unique Way of Being and ServingEmbed Your Company Purpose into Every Operational AspectHelp Your Team Members Discover Their Own PurposeElevate Your Company Purpose with BeautyAccept the Summons of Syntropy – Reaching to Our Higher PotentialKey Points SummaryConclusionSelect Bibliography

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Book SynopsisYou’ve come this far… How do you move your career forward from here?Once you reach middle to senior level in your profession, you require different skills to allow you not only to carry out your day-to-day role effectively and positively, but to also continue your career progression and fulfil your potential.Simply being technically proficient and having expert knowledge isn’t enough any more. You need to develop other capabilities related to communicating, engaging with others and dealing with every professional scenario effectively and confidently.This book will help you master these skills to successfully navigate your current role and prepare for your next, so that you can increase your job satisfaction and progress your career.Joanna Gaudoin helps bright, knowledgeable people with great technical skills and experience improve their non-technical skills, so they progress their careers and boost their firm’s performance. She has run her business for over a decade and has worked with thousands of people, both individually and in groups. Now she wants to help YOU stand out and develop the skills you need to succeed.Trade ReviewI now look at the day to day running of my business very differently. A must read for any management team. * Amazon *This book is well worth a read. Love the section on personal branding - so important! * Amazon *I would encourage anyone, at any point in their career, even if senior, to read this book. You’ll be surprised about how the seemingly small things you’re doing (or not!) have a huge impact on how you are perceived and how you are managing your career. * Amazon *This is a rare, comprehensive and very readable resource to help you with understanding yourself, the sometimes confusing world of work relationships and how to approach things differently. * Amazon *Table of ContentsTable of ContentsAbout this book Section 1 - It all starts with you Chapter 1 – You can’t help but impact others Chapter 2 – What you wear matters Chapter 3 – The power of body language Chapter 4 – What you say and how Chapter 5 – Managing yourself in the time you have Section 2 – The relationships you need Chapter 6 – The Foundations of great relationships Chapter 7 – Internal Relationships Chapter 8 – Building external relationships Chapter 9 – Common people challenges Section 3 – Professional scenarios Chapter 10 – Online Presence Chapter 11 – Meetings & Presentations Chapter 12 – Day-to-Day Communication Chapter 13 – Changing roles Conclusion

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Book SynopsisRemote working is here to stay.But 65% of remote workers say they feel isolated, and many managers struggle to know how to support them.In Your Resource is Human award-winning marketer and global remote business leader Melissa Romo explores the five unspoken remote work emotions, and identifies the five remote-ready leadership behaviors that can help all teams, large or small, rise above the sometimes emotional undertow of working apart.This book aims to give remote leaders the counsel and courage to embrace empathy, adapt their communication and inspire optimism that will drive culture, build connection and help their people do their best work.Melissa Romo has more than 20 years’ experience as a business leader for FTSE 100 and Fortune 500 companies around the world and has spent more than a decade building, leading and working in globally dispersed teams. She earned an MBA from the Yale School of Management, where she studied organizational behavior and leadership, has been recognized as a marketing and advertising industry “40 Over 40,” and is a regular speaker on communication, content and community for business events around the world. https://www.melissaromoauthor.com/Trade ReviewThis brand-new, brilliantly written book, based on revealing interviews, allows CEO’s to understand the work-at-home phenomenon with more clarity and sensitivity to create a better workforce..a riveting business book, written by a skillful and intelligent executive. * LinkedIn *This is an important topic. Everyone leading a team - or who wants to ultimately lead a team - should read this book. * LinkedIn *If you are looking for straightforward tools and specific actions you can take to support your team and create the conditions for them to thrive in hybrid work, this book is for you. It's carefully researched and filled with relatable stories that make it an enjoyable and quick read. * LinkedIn *I highly recommend leaders furnish this book to their managers and teams. The thing that sets this book apart from the many articles, blogs and books written about remote work is how Romo shares actionable knowledge and information. She gives leaders the “how” to improve as remote leaders rather than just detailing the current challenges and theories. * Amazon *...a fantastic book that will help anybody build the skills to ensure your teams stay engaged, stay focused, and stay happy. * Amazon *Table of ContentsTable of ContentsYour Resource is Human: Remote work’s emotional pitfalls and how courageous leadership can help teams rise aboveForeword - Jay Shetty, bestselling author of “Think Like a Monk” and host of the podcast “On Purpose”Introduction - Who this book is forSection I - Identifying the 5 emotional pitfalls of remote workWhile your people might love the flexibility and independence of remote work, more challenging emotions are at play on some level all of the time. A good leader has a clear-eyed understanding of these and is on the lookout for them at all times.Diagnostic: How well do you read emotional signalsChapter 1 - IsolationHow remote work contradicts our human need for connectionChapter 2 - GuiltHow we punish ourselves for unproductive daysChapter 3 - BoredomWhen the empty room does not inspire motivationChapter 4 - ParanoiaCareer progression, politics and wondering if ‘out of sight means out of mind’Chapter 5 - DepressionThe devil’s workshop: Being alone during personal crises, existential dread, blues and fatigueSection II - Behavior blueprints: mastering your remote-ready leadershipEmpathetic leadership while remote is different than empathetic leadership in person. This section will help you apply 5 leadership behaviors to help you manage effectively in a remote context, confidently embracing the emotional realities your team are navigating every day.Diagnostic: How ready are you for remote-ready leadership?Chapter 6 - Checking inQuestions to ask and how to know when to ask them + 5 conversation startersChapter 7 - Building trustCreating a safe place to confide, and what to say when they do + 5 conversation startersChapter 8 - Setting boundaries How to show care and compassion without being a pushover + 5 conversation startersChapter 9 - Managing performanceBalancing high expectations with personal constraints + 5 conversation startersChapter 10 - Communicating with optimismRemote-ready leadership and how the leader is every remote team’s North Star + 5 conversation startersConclusionFurther ReadingAbout the Author

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Book SynopsisBeing able to connect deeply with other people will help you succeed and flourish at work and enhance your career or business development.And more than this, meaningful connection with other people is what gives most of us true joy and a sense of purpose in our personal lives.But connecting and communicating isn’t always easy. Perhaps we’re fearful of being judged or rejected, or we lack the confidence to speak out in a group, or to approach what we believe will be a difficult conversation.In this thought-provoking and practical book, you’ll discover how connecting with yourself gives you a foundation for better relationships with others. You’ll find ideas that you can apply to one-to-one conversations, to group interactions such as networking meetings, teamworking and leadership, and in family and social settings.As you progress through three dimensions of connection, you’ll build skills and confidence in relating to yourself and others.‘Crafting Connection is a must-read guide to communication and building better relationships.’Jess Annison, OBE. Jess Annison Coaching‘… an elegant, accessible, and practical guide to creating a more meaningful, authentic life by deepening the connection you have with yourself and with others.’Sarah Grant. Nutritional therapist, Gut ReactionFelicity Dwyer is a facilitator, trainer, coach and speaker. She helps individuals, leaders and teams to connect and communicate, so that people feel heard and understood.Trade ReviewA comprehensive tour through improving individual interactions. I would readily recommend for the methodical and insightful approach. * Amazon *It is from this slower, more reflective mindset that I think the book reveals its true splendour. Crafting Connection is more a life resource that you continually dip into and come back to, as opposed to something you just read once or skim.’ * Edge *Table of ContentsTABLE OF CONTENTS Welcome to Crafting ConnectionSECTION 1: Connecting Within Section Introduction CHAPTER 1 It all starts here: Presence as the gateway to connection CHAPTER 2 Body whispering: Tuning into the subtle signals of body wisdom CHAPTER 3 Does this matter? Values as your trustworthy guide CHAPTER 4 Getting out of your own way: Uncovering clarity by noticing your own thought processes CHAPTER 5 Your inner landscape: Exploring metaphor and story as a way of understanding and changing your experience of the world SECTION 2: Connecting With Section Introduction CHAPTER 6 I hear you: Listening as the master key to connection CHAPTER 7 I would like to be heard: The skills of assertive and respectful communication CHAPTER 8 What do you really think? Using questions to deepen connection and understanding Chapter 9 Just imagine… Story and metaphor to engage and influence others CHAPTER 10It’s more than words: Body and voice in the dance of connectionCHAPTER 11Expanding awareness and deepening relationships through giving and receiving feedback SECTION 3: Connecting BeyondSection Introduction CHAPTER 12Finding community: engaging with deep and shallow networksCHAPTER 13Crafting community: Building valuable connections CHAPTER 14 Beyond the selfThe art and practice of inter-connectionCONCLUSION CHAPTER 15 1Connecting in 3D, PARED downBOOK BONUSESACKNOWLEDGEMENTSREFERENCES

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Book SynopsisNegotiation is everywhere. Even though we use it all the time - at work, at home, with family and friends – many of us are negotiating without realising it. Negotiation can be described as the process of getting what we want, from people who want something from us and is an art built around the science of a defined process, the Scotwork 8-Step Framework.For a number of years, our negotiation experts have written about the issues of the day and have compiled a selection of negotiation stories for this book. Once Upon a Deal… brings colour to our framework to help you think differently about negotiation and help you be more in control and confident to enable you to get what you want and contribute to enhanced collaborative interactions.Get ready…SCOTWORK has been in the business of developing capability in commercial negotiation for nearly 50 years: these entertaining stories are drawn from the team’s extensive and rich experience across many sectors and situationsTrade ReviewThis book can showcase a new way of approaching negotiations training and skills development. You will find a model of approaching negotiations that has eight stages: preparation, argument, signalling, proposing, packaging bargaining, closing and agreement. The authors walk you through each stage via storytelling and providing examples. This makes the book easy to read, comprehend and observe theory application in practice. Nice book that can be useful for any party in negotiations. * Netgalley *Useful and accessible content, engagingly written. Highly recommended window into the art of negotiating. * Amazon *Lots of great, practical hints wrapped up in thorough knowledge and experience told in an entertaining and readable way * Amazon *Very interesting, fun and educational - lots to take away from this book. Highly recommended! * Amazon *Simple stories that explain complex concepts and provides practical tips * Amazon *Full of short interesting topical stories, each one exploring a negotiating idea or technique. Thought provoking and fun. * Amazon *Table of ContentsCHAPTER 1 - EFFECTIVE PREPARATION1. In the BubbleHow preparation gives you a shot at the title2. The Infinite Negotiation Monkey CagePreparation & Practice makes Perfect3. Another fine mess!The perils of the poor teamwork4. Who prepares wins!If you fail to plan, you plan to fail -Abraham Lincoln5. The Computer Says NoComputers manage tasks, negotiation requires skill6. LeverageBe careful not to underestimate the Power you have...7. Another Red Line BreachedInflexibility is a straitjacket in negotiation8. On the RopesIf data is at play, make sure you’ve mastered it9. Negotiating Advice for PoliticiansWhen will they ever learn10. My Mother and the EUBeware of making the future a certainty...CHAPTER 2 – THE ARGUE STEP1. Is This the Right Room for an Argument?Too much persuasion limits negotiation2. Creativity; It’s the Future“Remember to look at the stars not down at your feet”3. No Hard FeelingsGood negotiators understand how to manage their behaviour and the other party’s4. 6 Second DelayTaking time under pressure5. Going through the motions!Attention and listening gives you an advantage6. Show up and throw up!Constructive dialogue is more about listening than talking...7. Who needs negotiators when you have processes?The perils of letting the machines replace the conversation8. Nice but not dimThe perils of losing out by being too Agreeable...9. Give to Get - When Persuasion Doesn't WorkWhen it’s time to stop selling and start negotiating...CHAPTER 3 – READING AND RESPONDING TO SIGNALS1. Mind Your Language!Why precision is important2. Liar, Liar Pants on FireSome word of caution about lying3. It's only words...The importance of non-verbal communication4. Mind Your LanguageListen carefully, the subtleties are important5. Unconscious BiasIt’s still out there, we’re all still susceptible6. An Opinion-Free BlogSaying it doesn’t make it true7. Haircut 101The same approach won’t work in every situation...CHAPTER 4 – CREATING MOMENTUM THROUGH PROPOSALS1. There’s never anything on anywayIf you don’t ask, you don’t get...2. Strictly Come NegotiatingDancing to the beat of a better deal...3. Inside room only...You CAN always get what you want...4. High Bar of CollaborationEven sports people can see the advantages of collaboration over competition5. Tell Them What You WantTake advantage by making your proposal first6. Bad GolfThe power of a proposal7. Cash or CardThe more specific your proposal, the better8. Open BuyingDevelop alternative (creative) strategies in your negotiations...CHAPTER 5 – CREATING VALUE THROUGH PACKAGING1. Not Going ToIf the deal doesn’t work, try an incentive2. Me, myself and I!The power of good advice3. Play Nice!Packaging for power and control4. Taxi!Managing Complexity5. The Right ThingAnnabel Shorter6. Gaining “Friendly” AdvantageHarnessing the power of the collective7. Embrace Your Inner FlamingoThe dangers of meeting the wrong needs8. Be a negotiator – tinkle the ivories!Repackaging to create value9. Get your kicks from future-proofed deals – it’s all a matter of goals!The future isn’t certain, but it can be planned for10. Having your cake, and eating itAsking question to better understand the other party’s needs11. Car TroublePackaging for success12. A Van StoryThe importance of know what you want and how you can get it when you have a complaint13. Loss AdjustersAlways get to giveCHAPTER 6 – BARGAIN TO CREATE MORE VALUE1. Four RoomsBe careful of how far you drive price, you get what you pay for2. Sack Black FridayDeals are often not as good as they seem, act with caution3. A Right Royal Deal?If you overestimate your power, you can expect this to be reflected by thecounter-party’s response4. Do You Want a Cake or Just a Slice of Cake?Good negotiators think value NOT price5. Internet Shopping – Not As Much As You Could Wish For?The advantages of Bargaining Face to Face6. A Fine LineBeware of exercising too much power in your dealmaking, circumstanceschange7. Same Page NegotiationsManaging complex Bargaining situations8. Who Do You Think You Are?Progressive Bargaining for a better deal9. The Power of NoThe dangers of being too greedyCHAPTER 7 – CLOSE TO GETTING THE DEAL OVER THE LINE1. Muck ShiftJust when is a deal not a deal...?2. Members of the Jury!!The power of a powerful unifying final statement (of intent)3. It ain’t overKeeping dealing to the very end4. Getting Into Hot WaterWhen faced with two sources of legitimate information, don’t sit on thefence, make a call5. How do you measure success?Focus on your objectives, not screwing the other partyCHAPTER 8 – AGREE AND DOCUMENT WHAT HAS BEEN AGREED1. Precision BlindnessThe devil’s in the detail, ignore it at your peril...2. Climate of ChangeAssume nothing until the money’s in the bank...3. Getting It Done!!Make sure that everyone in the deal understand their responsibilities in its implementationA SPECIAL FINAL CHAPTER1. It's a dog’s lifeAll 8-Steps in one...

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Book SynopsisMany people struggle to have honest conversations about race, even those who consider themselves allies or identify as anti-racist. For anyone who wants to have better, more productive discussions, COURAGEOUS DISCOMFORT is an empowering handbook that teaches you how to do just that. In these pages, authors (and best friends), Shanterra McBride, who is Black, and Rosalind Wiseman, who is white, discuss their own friendship and tap into their decades of anti-racism work to answer the 20 uncomfortable-but-critical questions about race they get asked most often, including: - Should I see color? - I'm a good person - how can I be racist? - What if I say something wrong? - What kind of apology makes a difference? These 20 questions-as-chapters invite you into the conversation without judgment and inspire thoughtful reflection and discussion. There will be moments when you will laugh or cringe at the ridiculous or awkward things you read. But the truth is, there is no perfect solution or script for every maybe-racist, sort-of-racist, or blatantly racist situation. And that's OK: making mistakes is just an opportunity to do better next time. But doing this work will empower us to have the relationships we really want to have, including the relationship we want to have with ourselves.

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Book SynopsisThe definitive guide to kindness - a book full of inspirational ideas, quotes and famous acts of kindness, at a time when we need it most."If you see someone without a smile today, give 'em yours." Dolly Parton This empowering guide to kindness will inspire you to make a real difference to your life and the lives of others. Inside you'll find:- over 50 stories about famous - and not so famous - acts of kindness, from Jacinda Ardern's empathetic leadership during the Coronavirus pandemic to Marcus Rashford's determination to support underprivileged children, and the real story of the WWI Christmas Truce.- suggestions for acts of kindness you can carry out yourself, to improve the lives of those around you - quotes about kindness to help encourage change, from people like Kamala Harris, Beyonce and RuPaulThis is the perfect gift for yourself or for a friend - because Kindness is Power.

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Book Synopsis'Brilliant...as entertaining and interesting as it is practical' - Graham Allcott, author of How to be a Productivity Ninja We are surrounded by feedback, whether we're being asked to like, rate or otherwise comment on products, services or even people. At work, the right kind of feedback delivered at the right time and in the right way can help us all to learn and improve. On the ground, though, that's easier said than done. Help is at hand. Margaret Cheng's six golden rules and Giving Good Feedback Framework offer a clear guide to what feedback is, how we can master the things that get in the way and deploy some simple techniques to make feedback a more routine - and less emotionally charged - part of our routine work communications.Trade ReviewPRAISE FOR PREVIOUS ECONOMIST EDGE TITLES: 'Branding that Means Business is brimming with insight. The business landscape has never been busier, but Johnson and Misiaszek wisely-and entertainingly-explain how to rise above the crowd -- Professor Adam Alter, NYU Stern School of BusinessBy bridging the gap between brain science and business effects, they have produced the most insightful book on branding of the last 20 years -- Rory Sutherland, Vice Chairman of Ogilvy and author * Alchemy: The Dark Art and Curious Science of Creating Magic in Brands *A wonderful blend of academic insights and practical know-how -- Richard Shotton, author * The Choice Factory: 25 Behavioural Biases that Influence what We Buy *I suspect I'm not alone in having given limited thought to what feedback is for, only focussing on it when the annual appraisal season comes up, or after a short training session. And few of us are comfortable with giving (or receiving) it. That's why Margaret Cheng's new book is so important. It helps us to re-think feedback, what it's for and how we should use it. She reminds us that it's about much more than those annual appraisals. It should be all about learning and developing. Giving Good Feedback provides proper guidance on how to tackle it, and how to make it a more routine - and less painful - part of our working lives -- Paul Johnson, Director of the Institute of Fiscal Studies and author * Follow The Money *There are perhaps no words more dreaded at work than: "Can I give you some feedback?" Most of us hate giving it. Most of us, if we're honest, hate receiving it. Margaret Cheng's brilliant book is a mixture of well-researched perspectives, some of the most helpful models and approaches and pearls of wisdom from her own impressive career. It's as entertaining and interesting as it is practical. This will definitely be a book I keep coming back to -- Graham Allcott, author * How to be a Productivity Ninja *

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Book SynopsisEmbrace your inner child.Empower your inner parent.Befriend your inner critic.Are you ready to heal all parts of yourself?Meet your inner child – the part of your subconscious still holding the child within – and learn how to honour and heal them. Through quick, constructive exercises, inspirational quotes, journaling activities and reflective practices, this ten-step programme is the perfect tool for embracing your past, accepting your present and improving your future.Table of Contents• This Book is For You • Inner Child, who are you? • Committing to Yourself • Creating Rituals of Safety • Visualizations • Play and Creativity • Going Deeper • Being Vulnerable as an Inner Parent • Self-Punishment and Self-Forgiveness • A Village of Support.

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Book SynopsisIf you can persuade a cat ... you can persuade anyone. This is the essential guide to getting your way. Jay Heinrichs, award-winning author of Thank You for Arguing and advisor to the Pentagon, NASA and Fortune 500 companies, distils a lifetime of negotiating and rhetoric to show you how to win over anyone - from colleagues and bosses, to friends and partners at home (and even the most stubborn of feline adversaries).You'll learn to:Perfect your timing - learn exactly when to pounceGet your body language, tone and gesture just rightThink about what your opponent wants - always offer a comfy lapLure them in by making them think they have the powerThe result? A happy, hopefully scratch-free, resolution.'Jay Heinrichs knows a thing or two about arguing' The Times'A master rhetorician and persuasion guru' Salon'You got a bunch of logical engineers to inject pathosinto their arguments ... it works!' NASA engineerTrade ReviewPraise for Thank You For Arguing 'An excellent book about how to win arguments, full of brilliant examples ... sharp and well-argued' * Evening Standard *If you want to win people over, this book will help you succeed * Independent *Colourful, instructive, illuminating... a romp through the rules of rhetoric * Guardian *Thankfully, Mr Jay Heinrichs is here, to explain how rhetoric can help you win more in life, and generally have a more harmonious relationship with people around you * Mr Porter *Clever, passionate, erudite * Publishers Weekly *Jay Heinrichs knows a thing or two about arguing. * The Times *Packed with humour, tips and anecdotes to help you get what you want * Good Book Guide *

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Book SynopsisTHE HUGE INTERNATIONAL BESTSELLERA former FBI hostage negotiator offers a field-tested approach to negotiating - effective in any situation. 'Riveting' Adam Grant'Stupendous' The Week'Brilliant' Guardian____________________________After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists. Never Split the Difference takes you inside his world of high-stakes negotiations, revealing the nine key principles that helped Voss and his colleagues succeed when it mattered the most - when people's lives were at stake.Rooted in the real-life experiences of an intelligence professional at the top of his game, Never Split the Difference will give you the competitive edge in any discussion.____________________________PRAISE FOR NEVER SPLIT THE DIFFERENCE'Such a great book that is relevant to more than just FBI negotiations: it's relevant to my relationship with my partner, to my business, to everything in between.' Steven Bartlett, entrepreneur and host of the Diary of a CEO podcast'It's rare that a book is so gripping and entertaining while still being actionable and applicable.' Inc.'A business book you won't be able to put down.' FortuneTrade Review"This book blew my mind. It's a riveting read, full of instantly actionable advice - not just for high-stakes negotiations, but also for handling everyday conflicts at work and at home." -- Adam Grant, Wharton professor and bestselling author of ORIGINALS and GIVE AND TAKE "Emphasizes the importance of emotional intelligence without sacrificing deal-making power. From the pen of a former hostage negotiator - someone who couldn't take no for an answer - which makes it fascinating reading. But it's also eminently practical. In these pages, you will find the techniques for getting the deal you want." -- Daniel H. Pink, bestselling author of TO SELL IS HUMAN and DRIVE "Former FBI hostage negotiator Chris Voss has few equals when it comes to high-stakes negotiations. Whether for your business or your personal life, his techniques work." -- Joe Navarro, former FBI Special Agent and bestselling author of WHAT EVERY BODY IS SAYING "Filled with insights that apply to everyday negotiations." Business Insider "A master of persuasion." Forbes

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Book SynopsisGood manners are simply codified kindness, and being in possession of them enhances the quality of your everyday life and that of the people around you. At home and abroad, Debora and Kay have done the fieldwork, made the mistakes, and committed enough embarrassing faux pas for two lifetimes, in the hope that you don’t have to. Illustrations by Denise Dorrance Good manners aren't about cutlery, codes or cleverness – they're about kindness. Writers Kay Plunkett-Hogge and Debora Robertson have honed their combined social wisdom into a warm, witty, how-to guide on how to live modern life with manners – and have a lot of fun along the way. Debora and Kay have done the fieldwork, made the mistakes, and committed enough embarrassing faux pas for two lifetimes, in the hope that you don’t have to! Their funny, frank handbook is your cheat sheet to every social situation, your right-hand man(ual) to styling out life with sass and a modicum of grace. Their tried-and-tested guidelines are divided into five main categories:At Home: family life; sharing is caring; entertaining at home; dinner; welcome to the neighbourhoodAt Large: work; public spaces; public transport and petiquette – pets in publicAt Play: social life; eating out, staying away; dating in the modern world@ Your Computer: digital decorum; phonesAt the End: dealing with illness and death Good manners are not about knowing what to wear for drinks at six, being pretentious or catching people out with some mysterious salad-fork-related regulation. In essence, good manners are simply organised kindness, and Kay and Debora will show you how being in possession of them will enhance the quality of your everyday life and that of the people around you.

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Book SynopsisRedefine what confidence looks like at home and at work.Everyone wants to be able to face challenging situations without feeling daunted, intimidated or stressed. But no-one wants to be labelled over-confident, arrogant or smarmy, or to get caught up in their own hype. So how can you feel authentically confident - without the cringe, and without pretending to be something you're not?Happy high status is a new way of thinking about confidence and how you relate to yourself. It's how actors and comedians enhance their presence on stage and screen. It lends strength and energy to your interactions, big and small, and is a way of projecting status, minimising self-doubt and moving effortlessly through life.Drawing on research, practical tips and lessons from the worlds of comedy, film, television, politics and sport, Viv Groskop offers a masterclass in how you can access this new form of confidence at any time. All, crucially, with no risk of anyone thinking that you are your own biggest fan."Viv always makes me feel more confident. Get the magic now in book form" - Katy Brand"I recommend Viv Groskop to anyone wanting more self-confidence" - Philippa Perry"Reassuring, inspiring and wise - a practical handbook for anyone held back by self-doubt" - Julia SamuelTrade ReviewReassuring, inspiring and wise - a practical handbook for anyone held back by self-doubt * Julia Samuel *Like all of Viv's writing, this is joyous, thoughtful and, best of all, bloody useful * Cariad Lloyd *Friendly, fun and incredibly useful * Cathy Rentzenbrink *How can you seem confident, gracious and charming when inside you're anxious, annoyed and on a short fuse? Is it ok to pretend to be someone you're not? If people are looking to you for confidence and clarity when all around you is complexity and chaos, you could do a lot worse than read this guide to being yourself while also being charming, calm and authoritative. Simple, powerful, funny and practical - I wish I'd read it years ago. * Matt Brittin, President of EMEA Business & Operations, Google *Viv Groskop always makes me feel more confident. Get the magic now in book form * Katy Brand *Inspiring. Amazing. Empowering yet relatable, Happy High Status shows you how to channel confidence and embody strength and leadership without feeling like you're being a dick about it. It has made me feel that I - a normal woman with thick ankles and frizzy hair - can embody the charming, insouciant confidence of Michelle Obama or Julia Roberts. I love this - everyone should read it. * Lucy Porter *Viv Groskop reinvents the very idea of confidence - she turns tired old 'one size fits all' advice on its head and lets us see how we all have 'happy high status' within us. Listen to yourself, not to other people - the results will astonish you. This book changes the way we think about confidence and success. * Isabel Berwick, host of Financial Times’ Working It podcast *Viv Groskop's no-nonsense approach to confidence is entertaining yet transformative. Show up as you on your best day, every day. * Sara Davies, star of Dragon's Den *

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Book SynopsisDid you ask someone a question today? Asking questions makes us human, it helps us to establish connections, learn and transform. This book turns the spotlight on the craft of asking questions. Learn the ropes from all walks of life, like Socrates, a hairdresser, Einstein, a help desk employee, Lao Tse and a police detective. Use the practical tips and fun facts in this book to your advantage during birthday parties, when you meet the parents, at networking events or a first date. Are you ready to turn the focus to the other, ask questions, listen better and in the end: learn more?

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