Office and workplace Books

Book SynopsisIn his international bestseller The Power of Habit, Pulitzer Prize-winner Charles Duhigg explained why we do what we do. Now he applies the same relentless curiosity and masterful analysis to the question: how can each of us achieve more?Drawing on the very latest findings in neuroscience, psychology and behavioural economics, he demonstrates the eight simple principles that govern productivity. He demonstrates how the most dynamic and effective people – from CEOs to film-makers to software entrepreneurs – deploy them. And he shows how you can, too.‘Charles has some wonderful advice for increasing productivity . . . the tips he highlights have most definitely played a huge part in helping me to build the Virgin brand.’ Richard Branson‘In Smarter Faster Better Duhigg finds provocative answers to a riddle of our age: how to become more productive (by two times, or even ten times) and less busy.’ Jim Collins‘There are valuable lessons in Smarter Faster Better . . . I never felt like putting it down.’ Financial TimesTrade ReviewAs he did in The Power of Habit, Duhigg melds cutting-edge science, deep reporting, and wide-ranging stories to give us a fuller, more human way of thinking about how productivity actually happens. -- Susan Cain, author of QUIETDuhigg uses engaging storytelling to highlight fascinating research and core principles that we can all learn and use in our daily lives. A masterful must-read for anyone who wants to get more (and more creative) stuff done. -- David Allen, author of GETTING THINGS DONEDuhigg has a gift for asking just the right question, and then igniting the same curiosity in the rest of us. In Smarter Faster Better he finds provocative answers to a riddle of our age. -- Jim Collins, author of GOOD TO GREATThere are valuable lessons in Smarter Faster Better . . . I never felt like putting it down. * Financial Times *Duhigg brings impressive reportorial and narrative skills to the project. * Spectator *Charles has some wonderful advice for increasing productivity … the tips he highlights have most definitely played a huge part in helping me to build the Virgin brand. -- Richard BransonOffers readers a glimpse into how the most productive people function … [Duhigg] distills all his research into eight key takeaways that anyone can use, at work and at home. -- Business Books You Should Be Reading This Summer, World Economic Forum blogSlick. * i *Very slick. * Evening Standard *Duhigg knows his stuff — the book is packed with an intimidating amount of knowledge and research … Duhigg takes our most subtle habits and breaks them down in a way that’s obvious and digestible * Life Hacker *

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Book SynopsisNamed one of "22 new books…that you should consider reading before the year is out" by Fortune"This practical and empathetic guide to taking the high road is worth a look for workers lost in conflict." — Publisher's WeeklyA research-based, practical guide for how to handle difficult people at work.Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret—rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up.Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven't worked. But you can only endure so much thoughtless, irrational, or malicious behavior—there's your sanity to consider, and your career.In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers a crucial perspective on how work relationships really matter, as well as the compassion, encouragement, and tools you need to prevail—on your terms. She answers questions such as: Why can't I stop thinking about that nasty email?! What's behind my problem colleague's behavior? How can I fix things if they won't cooperate? I've tried everything—what now?Full of relatable, sometimes cringe-worthy examples, the latest behavioral science research, and practical advice you can use right now, Getting Along is an indispensable guide to navigating your toughest relationships at work—and building interpersonal resilience in the process.Trade Review"a brilliant, easy-to-read book on how to deal with any type of colleague who may cross your path. Using research, plus interviews and her own personal experiences, Gallo has written a book that is to the point, practical and encouraging." — Institute of Leadership and Management Edge magazine"Getting Along by Amy Gallo is an indispensable guide to navigating your toughest relationships at work—and building interpersonal resilience in the process." — SHRM (Society of Human Resource Management)Named one of The Best Leadership Books of 2022 by LeadershipNow.com"[Amy Gallo] has a long record of writing accessibly about workplace dynamics. Dealing with tormentors and other tricky colleagues is hard, but for each of the character types, Gallo sets out step-by-step tactics. Most of all, she encourages us to understand the underlying issues before we react to problem colleagues" — Financial Times"The bottom line is that Getting Along can give you confidence to try to improve tough relationships at work (including ones where you might be part of the problem.)" — Charter (charterworks.com)Named a Top Voice in Gender Equity by LinkedInAdvance Praise for Getting Along:"We all go to work with a relationship résumé that shapes how we feel about ourselves, how we trust, how we communicate, and how we manage conflict. Getting Along offers a clear guide to navigating the murky waters of relationships at work." — Esther Perel, psychotherapist; New York Times bestselling author; host, Where Should We Begin? and How's Work? podcasts"Amy Gallo is that rare combination of a first-class thinker and a wonderful writer. Getting Along tells us how to work well, even with that jerk we wish would get another job. Highly recommend." — Daniel Goleman, bestselling author, Emotional Intelligence and Social Intelligence"Getting Along is both practical and wise. And Amy Gallo is exactly the person you want by your side for the next step of your professional journey." — Amy C. Edmondson, Novartis Professor of Leadership and Management, Harvard Business School; author, The Fearless Organization"An accessible, actionable book about how to navigate your toughest collaborations—and turn them into some of your most rewarding work relationships." — Adam Grant, #1 New York Times bestselling author, Think Again; host, TED WorkLife podcast"A must-have for everyone in the workforce. Amy Gallo's handbook is a treasure chest of practical, evidence-based tips. I will be referring to and recommending this essential guide for years to come!" — Dolly Chugh, author, The Person You Mean to Be and A More Just Future"If you've ever lost sleep over a relationship at work, this book is for you. Amy Gallo has written a research-backed guide filled with relatable stories to help you turn the most complicated interactions into something to learn from." — Linda A. Hill, Wallace Brett Donham Professor of Business Administration, Harvard Business School; coauthor, Collective Genius and Being the Boss"In this wise and deeply researched book, Amy Gallo has presented a powerful and actionable framework for dealing with difficult coworkers. No matter your situation, better working relationships start here." — Daniel H. Pink, #1 New York Times bestselling author, The Power of Regret, WHEN, and DRIVE

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Book SynopsisEstimates suggest that up to 20% of employees, customers and clients might have a neurodivergent condition - such as dyslexia, autism, Asperger's, ADHD or dyspraxia - yet these individuals often struggle to gain and maintain employment, despite being very capable. This practical, authoritative business guide will help managers and employers support neurodiverse staff, and gives advice on how to ensure workplaces are neuro-friendly. The book demonstrates that neurodiversity is a natural aspect of human variation to be expected and accepted, rather than a deficit to be accommodated. Employer responsibilities are highlighted, including the 2010 Equality Act, and a range of strategies and policies are provided, including recruitment advice and the benefits of neurodiverse employees, along with advice on physical environments, interaction and communication, and working with clients and customers. This book is an ideal resource for all employers wanting to support and empower people with specific needs to help create a more inclusive workplace, benefiting both neurodiverse individuals and the companies employing them.Trade ReviewAs an HR Adviser in a University, I have become more aware of neurodiverse colleagues and students and consideration of reasonable adjustments. This book provides practical guidance on developing policies and processes which support neurodiverse employees by making simple adjustments to facilitate participation in a variety of tasks and situations. -- Anne Spence, HR AdviserThis is an excellent and very informative book celebrating and supporting diversity of people in one of our adult lives' most visited places, the workplace. It includes everything professionals, managers and neurodiverse people need to know about how to survive the demands of the workplace. It is a great follow up to The Neurodiverse Classroom and it is easy to read and follow the information. A must-read for all the professions who support and accept neurodiversity. -- Ioannis Voskopoulos, Psychologist, Social And Organisational Psychologist, SF practitioner TNA Space CliniqueTable of Contents1. Introduction2. Understanding neurodiversity3. Neurodivergent individuals4. Employer responsibilities5. Inclusive recruitment6. Communicating for neurodiversity7. Policies and practice for neurodiversity8. Neurodiverse-friendly environments9. Working with neurodivergent customers and clients10. Further resources11. References

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Book SynopsisIn Holacracy, Brian J Robertson outlines a ground-breaking approach to organisation: no managers, only roles''Holacracy is the opposite of the cliché way to run a start-up. It creates clarity: who is in charge of what, and who makes each kind of decision'' - Evan Williams, cofounder of Blogger, Twitter and MediumIn traditional companies, managers make decisions, and workers execute the plan. But Holacracy is a revolutionary and tried-and-tested new system which turns everyone into a leader. The organisation looks like a nest of circles, not a pyramid -- but it''s not anarchy. It''s finally clear who should make each decision -- the person on the frontline has that authority -- and the organisation succeeds by adapting swiftly to pursue its purpose.In Holacracy, pioneer Brian Robertson explains how to adopt this system across your organisation -- and what you can do just within your department or for yourself -- and how to ovTrade ReviewHolacracy is the opposite of the cliché way to run a startup. People romanticize startup cultures and their lack of structure, but it creates anxiety and inefficiency, whether we have to build consensus around every decision, or deal with land grabs for power. In contrast, Holacracy creates clarity: who is in charge of what, and who makes each kind of decision - and there is a system for changing that, so it's very flexible at the same time -- Evan Williams, co-founder of Twitter and MediumThis book reminds me of a book that I must have read 100 times during my quest to become a better poker player. The first reading will most likely result in a complete paradigm shift, and you'll gain new insight every single time you reread it, especially when interspersed with actual practice playing the game on a regular basis. I highly recommend this book as your 'Holacracy Bible' if you're looking to explore a new way of working -- Tony Hsieh, CEO of Zappos and author of the #1 New York Times bestseller Delivering HappinessHolacracy is a difficult concept to understand, but its founder Brian Robertson breaks it down simply and thoroughly. Regardless of your conclusion about the system's potential, it is undoubtedly the alternative management approach that will be getting the most attention over the next few years as we see how it affects thousands of employees around the world. -- 20 business books to read this summer * World Economic Forum 'Agenda' *engagingly straightforward * Bloomberg *

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Book SynopsisA fascinating exposé of office culture, in the style of the bestselling Affluenza, from popular psychologist Oliver JamesThe modern working world is a dangerous place, where game-playing, duplicity and sheer malevolence are rife. Do talent and hard work count for nothing? Is politics everything?In this fascinating exposé, Oliver James reveals the murky underside of modern office life. With cutting-edge research and eye-opening interviews, he highlights the nasty practices that propel people to the top and shows how industries and cultures are fostering this behaviour.He then divulges strategies and techniques for not only surviving but thriving in these difficult environments. With the right mindset, you can distinguish and deal with toxic and overpromoted colleagues, charm your way through interviews and use office politics to your advantage.Office Politics will overthrow your perceptions of office life and set you on a new path to success.Oliver James trained and practised as a child clinical psychologist and, since 1988, has worked as a writer, journalist and television documentary producer and presenter. His books include Juvenile Violence in a Winner-Loser Culture, the bestselling They F*** You Up, Affluenza and Contented Dementia. He is a trustee of two children''s charities: the National Family and Parenting Institute and Homestart.Trade ReviewI can't remember the last time I read such a useful and eye-opening book. But be warned: after reading it, you may never want to go to work again. * Mail on Sunday *Oliver James is excellent at showing why social scientists think that the surge in material affluence can produce the opposite of happiness. -- Avner Offer, Professor of Economic History, University of Oxford

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Book SynopsisTable of ContentsPart 1: The ten golden rules of argument 1 Golden Rule 1: Be prepared 2 Golden Rule 2: When to argue, when to walk away 3 Golden Rule 3: What you say and how you say it 4 Golden Rule 4: Listen and listen again 5 Golden Rule 5: Excel at responding to arguments 6 Golden Rule 6: Watch out for crafty tricks 7 Golden Rule 7: Develop the skills for arguing in public 8 Golden Rule 8: Be able to argue in writing 9 Golden Rule 9: Be great at resolving deadlock 10 Golden Rule 10: Maintain relationships Part 2: Situations where arguments commonly arise 11 How to argue with those you love 12 How to argue with your children 13 Arguments at work 14 How to complain 15 How to get what you want from an expert 16 Arguing when you know you're in the wrong 17 Arguing again and again 18 Doormats 19 How to be a good winner 20 To recap

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Book SynopsisEffective, sustainable cultural change requires evolution, not disruption The Corporate Culture Survival Guide is the essential primer and practical guide every organization needs. Corporate culture pioneer Edgar H.Table of ContentsPreface ix Acknowledgments xv About the Authors xvii Part 1 Defining Culture Change Leadership Chapter 1 A New Metaphor for Culture Change Leadership 3 Chapter 2 What Do We Really Mean by “Leading,” “Culture,” and “Change”? 13 Part 2 Understanding and Assessing the Structure and Practice of Culture Chapter 3 The Structure of Culture from the Outsider’s Perspective 35 Chapter 4 The Practice of Culture from the Insider’s Perspective 55 Chapter 5 Culture Assessment and Culture Typologies 71 Part 3 Culture Change Dynamics Chapter 6 The Socio-dynamics of Transformational Change 95 Chapter 7 Culture Change Dynamics in a Mature Company: Alpha Power 123 Chapter 8 A Story of Planned Change and Some Unintended Cultural Consequences: Beta Corporation 147 Chapter 9 When Cultures Meet: Acquisitions, Mergers, Joint Ventures, and Other Multicultural Collaborations 161 Chapter 10 Culture Change Leadership Summary 183 Appendix Tools for Culture Change Planning 191 References 209 Index 213

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Book SynopsisTable of ContentsForeword xiii Acknowledgments xvii We All Care about Experience (Introduction) xix Part I The Evolution of Employee Experience 1 1 Defining Employee Experience 3 Utility 3 Productivity 3 Engagement 5 Employee Experience 6 2 Research on Employee Experience 11 A Note about the Research Sponsors 15 3 Employee Experience Drivers 17 Poor Success with Engagement 18 Engagement Measures Downward 18 Engagement Has Become the New Annual Review 20 Engagement Tends to Look at the Effect but Not the Cause 21 Engagement Surveys Are Exhaustingly Long 22 Engagement Acts as an Adrenaline Shot 22 The War for Talent 26 Skills Gap and Talent Shortage 26 Changing Demographics 27 Changing Face of Talent Competition 28 Psychology (and Sociology) 29 Business Turbulence 29 Technology 30 Alternative Work Arrangements and the Gig Economy 32 Growing Fast but Not Dominating 33 The Effect on Employee Tenure 35 People Analytics 38 People Analytics in Action 40 The Future of People Analytics 43 Transparency 45 Part II The Reason for Being and the Three Employee Experience Environments 49 4 Reason for Being 51 Statements from Leading Organizations 52 The Three Employee Experience Environments 56 5 The Physical Environment 59 Chooses to Bring in Friends or Visitors 61 Offers Flexibility 64 Organization’s Values Are Reflected 67 Leverage Multiple Workspace Options 70 How Organizations Scored 74 6 The Technological Environment 77 Availability to Everyone 78 Consumer Grade Technology 82 Employee Needs versus Business Requirements 84 How Organizations Scored 86 7 The Cultural Environment 89 Company Is Viewed Positively 90 Everyone Feels Valued 95 Compensation and Benefits 96 Having Employee’s Voices Heard 97 Organization Doesn’t Ask 97 Organization Asks but Does Nothing 98 Organization Asks and Acknowledges 98 Organization Asks, Acknowledges, and Acts 98 Employees Are Recognized for the Work That They Do 98 Legitimate Sense of Purpose 100 Employees Feel like They’re Part of a Team 107 Believes in Diversity and Inclusion 109 Referrals Come from Employees 112 Ability to Learn New Things and Given the Resources to Do So and Advance 114 Learning and Development 115 Advancement 118 Treats Employees Fairly 120 Executives and Managers Are Coaches and Mentors 122 Dedicated to Employee Health and Wellness 124 How Organizations Scored 126 8 The Employee Experience Equation 131 Part III Why Invest in Employee Experience? 133 9 The Nine Types of Organizations 135 inExperienced 136 Emerging 137 Engaged 139 Empowered 140 Enabled 140 preExperiential 141 Experiential 141 10 Employee Experience Distribution 145 11 The Business Value of Employee Experience 149 Customer Service 151 Innovation 153 Employer Attractiveness 153 Admiration and Respect 154 Brand Value 154 Other Lists 155 12 Business Metrics and Financial Performance 157 13 The Cost of Employee Experience 167 Part IV Building the Experiential Organization 171 14 System 1 versus System 2 Experiences 173 15 The Employee Experience Design Loop 177 Respond 178 Analyze 180 Scenario 1 Analysis Reveals 180 Scenario 1 Insight for Your Organization 180 Scenario 2 Analysis Reveals 181 Scenario 2 Insight for Your Organization 181 Scenario 3 Analysis Reveals 181 Scenario 3 Insight for Your Organization 181 Analysis Enablers 181 Design 182 Launch 183 Participate 183 Example: General Electric 184 Respond 184 Analyze 185 Design 185 Launch 186 Participate 187 Example: Airbnb 189 Respond 189 Analyze 189 Design 190 Launch 191 Participate 191 16 The Starbucks Model of Transparency 193 17 The Employee Life Cycle 197 18 Moments That Matter or Moments of Impact 201 Specific Moments That Matter 201 Ongoing Moments That Matter 202 Created Moments That Matter 203 Moments That Matter at Cisco 203 19 Moments That Matter and Employee Experience 205 20 The Employee Experience Pyramid 209 21 What about the Actual Work? 213 22 Who Owns the Employee Experience? 217 Initiated by the CEO and Executive Team 217 Owned by the People Team 219 Driven by Managers 220 Championed by Everyone 222 23 A Lesson from Airbnb 223 24 The Role of Employees 227 25 Where to Start 229 You Have to Care, Really Care 229 Define a Reason for Being 231 Build a People Analytics Function 232 Start Small 232 Identify the Required Skills 234 Have Executive Support, Typically the Chief People Officer 236 Train the Organization 236 Tell Stories 237 Build or Improve the Experience Team 237 Deploy Feedback Tools/Mechanisms 239 In-Person Feedback 239 Feedback via Technology 241 Implement COOL Spaces, ACE Technology, and CELEBRATED Culture 242 Example: Adobe 244 Technological Environment 244 Physical Environment 245 Cultural Environment 246 Identify and Create Moments That Matter (or Moments of Impact) 250 Think of Your Organization like a Lab Instead of a Factory 253 26 Focus on What Makes Your Company Unique 257 27 Size, Industry, and Location Don’t Matter 261 Always Improve 262 Think like a Laboratory 262 Move beyond Checklists 263 Put People at the Center and Know Them 264 Design with, Not For 264 Care 264 Focus on What Makes You Unique 265 28 A Futurist’s Perspective 267 Appendix 269 Index 271

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Book SynopsisLEARN SKILLS THAT WILL LAST A LIFETIME WITH MANGA FOR SUCCESS! Do you want to get along better with people? Overcome negative thought patterns that are holding you back? Or are you looking for a basic understanding of the popular ideas of Adlerian psychology? Whatever your reason for picking up this book, The Psychology of Personal Growth and Better Relationships: Manga For Success makes psychology concepts easy to understand using practical examples and situations. You'll read about: Self-determination and self-encouragement Dealing with emotions in interpersonal relationships Having courage during difficult conversations The story follows Yukari, a 28-year-old area manager of a bakery chain who finds her career gridlocked by frustration and adversarial relationships. Luckily for her, Adler's Ghost appears to teach her how to turn the situation around. As her communication improves, she builds relationships of Table of ContentsPreface 8 Prologue What Is Adlerian Psychology? Story 1 The Little Ghost I Met in the Warehouse 12 1 Grasping the Whole Picture of Adlerian Psychology 22 2 The Main Components of Adlerian Psychology 28 Column 1: Alfred Adler, the Man 36 Yeah So What ? It’s Just You? Reading This Will Help You Understand the Basics of Adlerian Psychology! Part 1 If You Change Your Perspective, Your Life Will Be Easier Story 2 The Store Managers’ Rebellion 38 1 Lifestyle and Life Tasks 62 2 From an Etiological Approach to a Teleological One 70 3 Cognitive Theory and Basic Mistakes 74 4 Self-Determination 78 Column 2: Adler, the Feminist 82 So I Think I’ll Just Quit My Job Jolt Searching For the Cause Will Get You An Explanation But Not a Solution ! Part 2 Understanding the Role of Emotion in the Formation of Lifestyle Story 3 The Secret Behind the Discarded POP Displays 84 1 Reason and Emotion 108 2 The Formation of Lifestyle 115 3 How to Develop Courage 124 Column 3: Adler, Who Began a New Era 128 Part 3 From the World of Assumptions to Common Sense Story 4 Why Wasn’t I Chosen? 130 You Just Have to Accept The Differences In Personality ! There’s also An Introduction to Some Approximate Personality Traits Based on Birth Order! 1 What Is Cognitivism? 148 2 What Is Empathy? 152 3 How Do I Adopt New Patterns of Behavior? 158 Column 4: Adler, the Encourager 166 Part 4 Interpersonal Relationships and Emotions Story 5 Christmas, the Final Battle! 168 1 What Are Interpersonal Relationships? 188 2 Emotions That Pull Us Apart and Bring Us Together 192 3 Jealousy’s True Identity 196 4 What Are Feelings of Inferiority? 198 Column 5: Adler and America 202 Could It Be That What You’re Feeling Are Feelings of Inferiority? Everyone Lives In a Sphere Of Their Own Assumptions I’m Going Too What Part 5 What Is Encouragement? Story 6 I’m Going to Deliver the Photo! 204 1 Encouragement in Adlerian Psychology 208 2 Self-Encouragement 212 3 Encouraging Others 216 Column 6: Adler’s Twilight Years and Passing 220 So, Encouragement Means Providing The Strength To Overcome Difficulties!

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Book SynopsisLEARN TO FACILITATE PRODUCTIVE MEETINGS AND BUILD HIGH-PERFORMING TEAMS WITH MANGA FOR SUCCESS! Shigeo, an employee of a building material manufacturing company, is sent to a regional office to improve sales. Along the way, he encounters challenges engaging with the local team but, with advice from a helpful facilitation specialist, Mayumi, he eventually learns to build the skills of his colleagues and cobble together a high-performing team. You'll also learn about: How to run an effective business meeting How to productively use a variety of meeting tools Facilitating fruitful brainstorming sessions Using effective communication to lead your team to success Leading Meetings and Teams is a practical and hands-on book that will earn a place on the bookshelves of managers, executives, and early-career professionals everywhere. Find out why the Manga For Success seriesnow available in English for the firstTable of ContentsPreface 6 Prologue Facilitation is…? Story 1 At the End of the Tunnel 10 1. The Skills of a Facileader Who Runs Their Team Well 20 2. Drawing Out and Consolidating 22 Pointer Lesson 1: Fostering a Sense of Satisfaction. How to Set a Theme 24 Pointer Lesson 2: To Draw Out or to Convey? 33 Column: The Four Stages of Leveling Up 38 Part 1 The Fundamentals of Facilitation Story 2 Drawing Out and Consolidating 46 3. Even If You Hate Meetings, Start with This 72 4. Take Notes on the Board During Meetings 76 5. Tips for Questions to Draw Out Everyone’s Thoughts 81 6. Who Do You Need in a Team? Separating the Ideal from Reality 85 Part 2 Putting Facilitation to Practice Story 3 Individual Support and Designing a Space 90 7. Everyday Facilitation—Not Just for Meetings 116 Pointer Lesson 3: The PDCA Facilitation Cycle 119 8. Organizing People and Setting a Mood with Desk Layouts 123 9. Understanding Differences with Social Style Theory 126 Column: Handling Complaints with GROW! 139 Part 3 Applying Facilitation Story 4 The Key to Being a Facileader 142 10. The Essentials for Project Leaders 168 11. Broaden Your Horizons Through Gatherings 170 12. Knowing Is Only Half the Battle! Thinking in Frameworks 173 Column: The Three Things “Advisors” Do 177 Epilogue The Facilitation Mindset Story 5 What Comes After 180 13. A Team Is a Group of Individuals. Don’t Forget to Give Individualized Support 190 Summary Lesson: Be Aware of Your Own Challenges Your Questioning Ability and the Fundamentals of Inspiring 194 Designing a Meeting 204 Learn to Handle Differences 209

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Book SynopsisChange your outlook. Win at work. Boss every Pass-Agg office situation ever with this hilarious survival guide.Spending most of our lives at work, it's no wonder tensions run high. We've all been cc'd (code for 'this isn't my problem'), we've all received the 'thanks in advance' (code for 'you don't have a choice') and we've all relished the moment when we can send the 'As per my previous' (code for 'see the email I already sent, you moron'). Includes: Subject Field StressesThe Passive-aggressive Art of Copying InCulling of the Dear: Salutations!'Hope You're Well...': and other rage-inducing Opening LinesDirect Mail: Getting to the Point XXXX: Navigating Awkward Sign offs and SignaturesDouble-O Nothing: Weird and Pointless Out Of OfficeThis laugh-out-loud book translates the most unbelievable Pass-Agg, rage-inducing things we say and do on office email, what they say about the sender, and offers helpful lines so you will always win at work.

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Book SynopsisBuild a mentally healthy workplace.Mental health is just as important as physical health. Yet being honest about depression, anxiety, and other psychological conditions at work can feel risky—and hasn’t always been welcome. How can you ensure that you and your colleagues feel as though mental health is supported at the office?The HBR Guide to Better Mental Health at Work contains practical tips and advice to help you bring mental health out of the shadows and into everyday conversations. You'll learn how to: Build habits to support your mental health Stay productive even when you're not feeling like yourself Talk about mental heath with peers and managers Reach out to someone who might be struggling Consider the impact of intersectionality Offer the benefits people really need Fight the stigma and reduce shame Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

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Book SynopsisMake the connections that will help you succeed—and advance faster.Networking doesn't stop once you've landed the job. Building a high-quality, diverse network is key to learning and growth, influencing others, and launching your ideas. But how do you move beyond small talk and cold emails to building a network that is strategic and effective, made up of authentic relationships?The HBR Guide to Smarter Networking will give you the tools you need to connect confidently, get your initiatives off the ground, and move up in your career.This guide will help you: Make great first impressions Connect better at conferences—in-person or virtual Reach out to find your next job Overcome obstacles to building your network Avoid networking burnout Keep your network healthy over the long haul Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

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Book SynopsisWe spend a lot of our time at work and would be depressed with nothing to do. But when it gets to Monday, many of us are already longing for the weekend and the prospect of escape. How did work become so tedious and stressful? And is there anything we can do to make it better?Based on his popular Economist Bartleby column, Philip Coggan rewrites the rules of work to help us survive the daily grind. Ranging widely, he encourages us to cut through mindless jargon, pointless bureaucracy and endless meetings to find a new, more creative - and less frustrating - way to get by and get on at work.Incisive, original, and endlessly droll, this is the guide for beleaguered underlings and harried higher-ups alike. As Rousseau might have said: "Man was born free, but is everywhere stuck in a meeting." If you've ever thought there must be a better way, this is the book for you.

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Book SynopsisA book on DEI in the workplace that speaks not only to executives but to employees at all levels of a company, by award-winning diversity consultant Risha Grant.DEI consultant and corporate speaker, Risha Grant, shares her practice of learning how to welcome and embrace people’s full humanity, without BS, full stop. What’s BS? It’s bullshit for sure, but more specifically it’s the powerful and often invisible belief systems we’ve been steeped in since birth—the judgment and bias we carry with us that impact our own lives and the many others we encounter every day. Risha teaches us about the inner work and the outer work we need to do to dismantle our “biasphere,” and change how we see ourselves and how we interact with others. The more people are willing to acknowledge and address the biases inherent in their belief systems, the more those biases will dissipate and the better our work environments will become.Readers will learn how to:– Recognize when your BS manifests as “isms” and phobias that follow you to work– Cure scarcity mentality, a damaging byproduct of fear– Validate other people’s experiences– Become a real ally– Engage in micro efforts that can effect change on a macro level– Create an environment that fosters a sense of belonging for everybody; that is, “get in where you fit in”– Abolish groupthink and create space for diverse ideas– Design explicit feedback channels– Generate truly inclusive policies that people can trust– Spot and stop bullying (it doesn’t always look the way you think it does)– Understand that equality isn’t equity; the difference leads to everyone getting what they need

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Book SynopsisThe ultimate resource for learning how to design, plan, build, and manage extraordinary events!Inside Live Events lifts the curtain on how to create successful large events--such as trade shows, conferences, expositions, and business meetings.

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a huge range and FREE tracked UK delivery on ALL orders.

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Book SynopsisReskilling is the new imperative in the war for talent. As the pace of technological change accelerates, the demand for new skills is increasing. And as technologies like AI take on new tasks and jobs, smart organizations aren't waiting for their new workforces to appear. They are investing in reskilling the workers. They're adopting a skills-based approach to hiring and developing talent. And they're leveraging digital learning tech to upskill their employees dynamically and efficiently. What new approaches should your organization be taking to build the workforce you neednow and tomorrow?Reskilling and Upskilling: The Insights You Need from Harvard Business Review brings you today's most essential thinking on rebuilding and retraining your workforce. It explains how to launch the right skilling initiatives, how to measure their impact, and how to prepare your company to compete in the new skills economy. Business is changing. Will you adapt or be left behind?Get up to speed and deepen your understanding of the topics that are shaping your company's future with the Insights You Need from Harvard Business Review series. Featuring HBR's smartest thinking on fast-moving issuesblockchain, cybersecurity, AI, and moreeach book provides the foundational introduction and practical case studies your organization needs to compete today and collects the best research, interviews, and analysis to get it ready for tomorrow. You can't afford to ignore how these issues will transform the landscape of business and society. The Insights You Need series will help you grasp these critical ideasand prepare you and your company for the future.

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Book SynopsisThe third and final book in the REED career trilogy (after Why You? and The 7 Second CV), Life''s Work is a practical, inspirational guide full of advice to help you create a fulfilling career wherever you are in life, from the UK''s best-known authority on jobs and careers.''For anyone who has got into a bit of a rut, this is a helpful book that will give you some ideas to get yourself motivated again and to think a bit more strategically and energetically about your career'' - FT Advisor ''Life''s Work is a candid, practical and empowering book for those looking to find meaningful work at all stages of life . . . offers unique and unexpected insights into how to build and sustain a rewarding career'' - FE News''Helps young and not-so-young hopefuls get ahead'' - Sunday Times By the time you retire you''ll have spent a third of your life working. That''s far too long to be Trade ReviewPersuades you to think more deeply * Bookbag *Full of ways to fast-track your career * The Sun *Life's Work is a candid, practical and empowering book for those looking to find meaningful work at all stages of life . . . offers unique and unexpected insights into how to build and sustain a rewarding career * FE News *Helps young and not-so-young hopefuls get ahead * Sunday Times *New year, new marketing must-read * Chartered Institute of Marketing *A helpful book that will give you some ideas . . . to think more strategically and energetically about your career * FT Advisor *

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Book SynopsisSunday Times bestseller April 2022Irish Times bestseller March 2022At the first wedding, there''s a shockThe second wedding is unexpected By the third, Delphie thinks nothing could surprise her. But she''s wrong . . . Delphie is enjoying her brother''s wedding. Her surprise last-minute Plus One has stunned her family - and it''s also stopped any of them asking again why she''s still single. But when she sees all the missed calls that evening, she knows it can''t be good news. And she''s right. Delphie has been living her best life, loving her job, her friends, her no-strings relationships and her dream house by the sea. Now she has to question everything she believed about who she is and what she wants. Is her mum right - is it time to settle down? Or does she want to keep on trying to have it all? Each wedding of a glorious summer brings a new surprise. And as everythiTrade ReviewA glamorous, blockbusting, empowering read with a glorious spin on the wedding scene. Sheila writes with such verve and positivity and emotional intelligence - she knows just what it is to be a woman * Veronica Henry *I really enjoyed Three Weddings and a Proposal . . . Reading a Sheila O'Flanagan novel always feels like sitting down for a cup of tea with a friend - she writes with such warmth and empathy * Beth O’Leary *One of my favourite authors * Marian Keyes *A novel which celebrates strong women who can carve out their own happy endings * Linda Green *Great characters and many twists and turns make this page-turner thoroughly enjoyable. A great read! * Katie Fforde *Sheila's books always make you feel as if you've spent time with a good friend * Carole Matthews *This book had me jumping this way and that, trying to decide which characters could be trusted . . . and then changing my mind. A highly enjoyable read * Imogen Clark *Insightful, pacy and authentic, this is a terrific read * Patrica Scanlan *Believable, warmly drawn characters, a perfectly paced story and a satisfying ending; just what I've come to expect from this accomplished writer. Do I rejoice when a new Sheila O'Flanagan book hits the shelves? I do. * Roisin Meaney *As a lover of all things Irish, how is it possible that I hadn't discovered Sheila O'Flanagan's books before Three Weddings and a Proposal? Thanks to this wonderful story of a woman's journey of self-discovery, I can't wait to read more by this very talented author * Sherryl Woods *The perfect summer escape . . . Engrossing, entertaining, and emotional - and featuring a protagonist you can't help but root for - this one will keep you turning the pages * Farrah Rochon *A fascinating story, full of twists and turns... Full of tension, honesty and compassion, Sheila's wonderful novel kept me guessing right until the end' * Gill Thompson *An involving, thought-provoking novel and a masterclass in storytelling. I was drawn in from page 1 * Sue Moorcroft *

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Book SynopsisA guide to new ambitions in work, relationships and learning, by our most inspired thinker on society and community.Scintillating . . . prophetic . . . engaging - Financial TimesA masterpiece - The TimesWhat is worth knowing? What does it mean to be alive? Where can one find nourishment for the mind? What is the great adventure of our time? What is a wasted life? What can the poor tell the rich? What could the rich tell the poor? How many ways of committing suicide are there? How can prejudices be overcome? How else can one think about the future, apart from trying to predict it or worrying about it? Is ridicule the most effective form of non-violent protest? How does one acquire a sense of humour? What stops people feeling completely at home in their own country? How many nations can one love at the same time? Why do so many people feel unappreciated, unlTrade ReviewScintillating . . . prophetic . . . engaging. * Financial Times. *A masterpiece. * The Times. *A challenge and a success . . . He is particularly good and funny on work and the apparently catastrophic affair we are having with management science. * Literary Review. *Without question the wisest book of the year . . . at once learned and delightful . . . a cure for the prevailing gloom, always on the side of joy, openness, enquiry and freedom . . . The guide we need to the art of living. * Le Grand Journal, Canal+, Paris. *One of the best books of the year. An erudite and mouth-watering manifesto for a new art of living. * Le Point Magazine, Paris. *Captivates by its brilliance and profundity. * El Mundo, Madrid. *Delightful and endlessly fascinating. * Jewish Chronicle. *Theodore Zeldin, philosopher and author of many books, including "An Intimate History of Humanity" has many new ideas that can truly set you thinking . . . New mantras for this age. * The Hindu, India. *A truly wonderful book. Even the contents gave me shivers of excitement. If your wish is to be alive then read this book. * Richard Watson, scenario planner and future trends author. *A priceless gem, a book that remains in the heart and mind like few others...incredibly inspiring . . . I would almost compare it to Montaigne and his Essays... often ironical, never banal . . . accessible to anyone, should absolutely be read, reread and studied in depth. * V. Petricciulo, Scientific adviser, European Research Council. *When readers start asking themselves the questions it poses, they find themselves living differently. A transformative book, full of wisdom that can be enjoyed by anyone from teenagers to centenarians. * Margaret Heffernan, CEO, entrepreneur, author, TV producer. *This book is unique in providing new frames to guide us in discovering how we want to live our lives. * Ron Emerson, Chairman, British Business Bank. *Essential reading. I am glad I read it now, but it's one I wish I could have encountered as a teenager . . . I argued with this book, I lived it . . . An enriching journey that will last a lifetime. * Sion Hamilton, Head of Retail, Foyles. *

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Book SynopsisPut an end to miscommunication and inefficiency--and tap into the strengths of your diverse team. If you read nothing else on managing across cultures, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you manage culturally diverse employees, whether they're dispersed around the world or you're working with a multicultural team in a single location. This book will inspire you to: * Develop your cultural intelligence * Overcome conflict on a team where cultural norms differ * Adopt a common language for more efficient communication * Use the diverse perspectives of your employees to find new business opportunities * Take varying cultural practices into account when resolving ethical issues * Accommodate and plan for your expatriate employees This collection of articles includes "Cultural Intelligence," by P. Christopher Earley and Elaine Mosakowski; "Managing Multicultural Teams," by Jeanne Brett, Kristin Behfar, and Mary C. Kern; "L'Oreal Masters Multiculturalism," by Hae-Jung Hong and Yves Doz; "Making Differences Matter: A New Paradigm for Managing Diversity," by David A. Thomas and Robin J. Ely; "Navigating the Cultural Minefield," by Erin Meyer; "Values in Tension: Ethics Away from Home," by Thomas Donaldson; "Global Business Speaks English," by Tsedal Neeley; "10 Rules for Managing Global Innovation," by Keeley Wilson and Yves L. Doz; "Lost in Translation," by Fons Trompenaars and Peter Woolliams; and "The Right Way to Manage Expats," by J. Stewart Black and Hal B. Gregersen.

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Book SynopsisWhy is it that many women believe that working with other women is harder than working with men? A clue: it''s not because women actually are harder to work with.After decades of working to help women to succeed at work, Andie Kramer and Al Harris noticed the same thing over and over again: Women''s relationships with other women are causing conflict in the workplace and this is hindering careers across the board.Their research demonstrates that at the root of these clashes lie stereotypes, toxic assumptions and societal expectations about how women should behave. Through extensive research and hundreds of interviews, Andie and Al have identified the most fraught scenarios of women working for, working with, supervising, and collaborating with other women.It''s Not You, It''s the Workplace provides practical, immediately usable techniques that will allow women to develop strong networks that will foster their career success and organizati

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Book SynopsisProductivity starts with you. Every day begins with the same challenge: too many tasks on your to-do list and not enough time to accomplish them. Perhaps you tell yourself to just buckle down and get it all done—skip lunch, work a longer day. Maybe you throw your hands up, recognize you can't do it all, and just begin fighting the biggest fire or greasing the squeakiest wheel. And yet you know how good it feels on those days when you're working at peak productivity, taking care of difficult and meaty projects while also knocking off the smaller tasks that have been hanging over your head forever. Those are the times when your day didn't run you—you ran your day. To have more of those days more often, you need to discover what works for you given your strengths, your preferences, and the things you must accomplish. Whether you're an assistant or the CEO, whether you've been in the workforce for 40 years or are just starting out, this guide will help you be more productive. You'll discover different ways to: Motivate yourself to work when you really don't want to Take on less, but get more done Preserve time for your most important work Improve your focus Make the most of small pockets of time between meetings Set boundaries with colleagues—without alienating them Take time off without tearing your hair out Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

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Book SynopsisLITTLE FIRES EVERYWHERE meets THE STEPFORD WIVES in the spectacular new novel from the New York Times bestselling author Chandler Baker.***SOON TO BE A MAJOR FILM*** Behind every successful woman . . . there''s a secret worth KILLING for ''A howl of feminist rage, but one that is pure fun'' STYLIST PRAISE FOR CHANDLER BAKER''Honest, timely, and completely thrilling'' REESE WITHERSPOON''Furious and relevant'' CLARE MACKINTOSH''Slick, smart, fierce'' SARAH VAUGHAN''Chandler Baker is the queen of the feminist thriller'' SALLY HEPWORTH ''Incredible . . . it made me angry in the best possible way'' JESSICA MOOR ''The Husbands may just save your marriage'' CELIA WALDEN ______________''A howl of feminist rage, but aTrade ReviewChandler Baker, queen of the feminist thriller, has delivered once again! The Husbands is a poignant exploration of what it would take for women to have it all ... and it's as sobering as you might imagine. My head is still spinning. I can already hear the book club discussions! -- Sally HepworthEvery weary wife needs to read this book. You'll belly laugh in recognition, sob in recognition - but ultimately, The Husbands may just save your marriage -- Celia WaldenIncredible. . . The Husbands expresses a truth that needed to be articulated, that will resonate with every woman I know. It made me angry in the best way. -- Jessica MoorEvery once in a while there's a book that stays with you - whether the subject resonates, makes you think or quite simply shocks. The Husbands does all that, and more. * Woman & Home *Soon to become a film, this clever novel is well worth a read and perfect for book clubs * Belfast Telegraph *An utterly addictive page-turner * Daily Mail *The deviously dark twists keep the reader hooked until the shocking climax * Candis *This gender-swapping Stepford Wives story is as creepy as it is delicious * Good Housekeeping *

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Book SynopsisFind your focus – wherever you're working – with Joy at Work.Marie Kondo's first book, The Life-Changing Magic of Tidying, sparked a new genre of books and became an international bestseller. Now, for the first time, you will be guided through the process of tidying up your work life. Whether you are unexpectedly working at home or if you have a dedicated work space or office, if you properly simplify and organize your work life once, you’ll never have to do it again.In Joy at Work, KonMari method pioneer Marie Kondo and organizational psychologist Scott Sonenshein will help you to refocus your mind on what's important at work, and as their examples show, the results can be truly life-changing. With advice on how to improve the way you work, the book features advice on problem areas including fundamentals like how to organize your desk, finally get through your emails and find balance by ditching distractions and focusing on what sparks joy.Like how the key to successful tidying in the home is by tackling clutter in the correct order, Joy at Work adapts the inspirational KonMari Method for your professional life, taking you step-by-step through your working day so that you can identify the most joyful way to work for you. Once you’ve found order in your work, you can feel empowered to find confidence, energy and motivation to create the career you want and move on from negative working practices.'Marie Kondo’s magical new book made me happier at work' - Sarah Shaffi, StylistTrade ReviewA tidy guide to finding joy at work. Full of psychological wisdom and practical tips - I loved it! -- Angela Duckworth, New York Times bestselling author of GritMarie Kondo and Scott Sonenshein understand something very important about life and work: many times the key to success comes from subtracting, not adding. For anyone looking to bring more joy and focus to their office and career, Joy at Work is the book you've been waiting for. -- Alex Banayan, author of the #1 international bestseller The Third DoorJoy at Work is a charming antidote to the messiness of organizational life. It will help you be happier, waste less time, and lead others -- and is mighty fun to read. -- Bob Sutton, Stanford Professor, organizational psychologist, and author of bestsellers The No Asshole Rule and Good Boss, Bad BossFinding joy at work isn't magic ? it takes work. But it might feel a bit more like play thanks to the practical insights from Marie Kondo and Scott Sonenshein. -- Adam Grant, New York Times bestselling author of Originals and Give and Take, and host of the TED podcast WorkLifeMarie Kondo and Scott Sonenshein are modern-day superheroes – the dynamic duo of office efficiency and satisfaction. Their timely book delivers the tools, questions, and mindsets you need to rid the clutter that's piling on your desk, clogging your calendar, and infiltrating your personal networks. If you want joy in life, the place to begin is Joy at Work. -- Daniel H. Pink, New York Times bestselling author of When, To Sell Is Human, and DriveMarie Kondo’s magical new book made me happier at work -- Sarah Shaffi, StylistThe Japanese organisation consultant has revolutionised the way we organise our homes, and our lives. -- Good Housekeeping

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Book SynopsisAn essential guide to navigating the complexities of professional relationships. Our colleagues can be the sources of our greatest joys and triumphs: they compensate for our weaknesses, enlarge our strengths and aggregate our energies. However, working successfully around others is neither intuitive nor simple: it requires us to communicate effectively, to understand our own minds and blind spots, to master our emotions and to see the world through others’ perspectives. This book compresses our learning into a series of lessons on workplace psychology. The result is nothing less than an essential guide to more profitable, harmonious and happier organisations.

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Book SynopsisIt has never been a more challenging time for managers and leaders to maintain a happy, healthy workforce. The pace of change and increasing uncertainty in most industries has resulted in a rapid increase in stress and anxiety in the workplace, and most organizations are poorly equipped to respond to these challenges in a meaningful and supportive way.Penguin Business Experts: Coach Your Team is a practical guide for leaders who want to foster a culture where everyone has a chance to flourish, create and innovate while being happy and more resilient. It draws on cutting-edge, evidence-based techniques in coaching that focus on developing mindfulness and compassion in leaders, their employees and throughout their organisation with case studies of best practice from around the world. It covers everything you need to know to develop your own approach to coaching starting with learning how to coach yourself through to techniques to foster a coaching culture rooted in mindfulness and compassion within your team, and ultimately your organization.

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Book SynopsisLindsey Agness is head of The Change Corporation ( www.thechangecorporation.com). She runs courses and seminars for companies and individuals from all walks of life. Formerly a corporate change management consultant at a top global firms, Lindsey is able to bridge both the business and personal development market. She is one of the first female NLP masters.Table of ContentsForeword About the author Introduction – could your life be better? The ultimate test 1 What can NLP do for me? 2 Are you in the Grey Zone? 3 What would you do if you knew you couldn’t fail? 4 Focus on what you want 5 Who am I? 6 Results or excuses? Taking responsibility for what you really want 7 Believe you can 8 You have all you need to succeed 9 Influencing with integrity 10 Step up with feedback 11 Get started 12 Do you want it or what? The moment of truth What next? Reading and films list Appendix 1: My meta programmes Appendix 2: The language used by different representational systems

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Book SynopsisJurgen Wolff is a writer and creativity and writing coach who divides his time between London and Southern California. He has taught at the University of Southern California, the Academy for Chief Executives, the University of Barcelona, the Pilots Project and workshops around the world. His other books include Marketing for Entrepreneurs, Focus, Your Writing Coach and Do Something Different.Table of ContentsCONTENTS Creative Success Manifesto Part 1: Dreaming Go for Baroque Go away Remember how to play Why? What? When? Where? How? Create your space Get the right stuff Be a streetcomber Get physical Lose your limited thinking

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Book SynopsisGraham Yemm moved into consultancy after a career in the corporate arena which included several management positions. Graham now has his own business training company, Solutions 4 Training Ltd. www.solutions4training.com. He has been involved with developing and delivering a wide range of training programmes for clients in Europe, Russia, Malaysia and USA has run a variety of leadership, teambuilding and team working programmes, both in the UK and internationally. Table of ContentsPart 1 Planning Chapter 1 – Facing the challenges of leading your team Chapter 2 – What is a Team? Chapter 3 –Understanding of team roles and balance Chapter 4 – Your role as a leader Part 2 Doing it Chapter 5 – Setting the direction for your team: Chapter 6 – Monitoring and controlling performance: Chapter 7 – Communicating with your team: Chapter 8 – Getting the most from your team: Chapter 9 –Handling challenges within the team: Part 3 Reviewing it: the coaching part Chapter 10 – Pulling it all together

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Book SynopsisMarianne Abib-Pech is the Founder of Leaders! a leadership consulting firm operating in Europe and Asia.  She started her own leadership journey in Arthur Andersen and rose from analyst to Global CFO of Shell Aviation, a multi billion turnover business, in the short span of 10 years. She acquired and further honed her leadership skills through the High Potential programme at General Electric and more generally by experiencing four different industries, working in five different countries and with more than 45 different nationalities. Marianne has always been passionate about finding and developing talent in her own teams. She designed and implemented a programme for emerging leaders while at Shell Finance. The success of the programme laid out the foundations of Leaders! In her spare time, she sits on several boards of start-ups and is a regular columnist for Global Corporate Venturing, The Huffington Post and The Independent <Trade Review"I found the book exceptionally readable and easy to relate to personal practice and behaviours. It encourages the reader to ponder and consider possible alternative ways of engaging the team and improving the business. It is a great read and I would recommend it to both new leaders and those with more experience." Jacqui Mason, Nursery Management Today Table of ContentsAbout the author Author’s acknowledgements Publisher’s acknowledgements Foreword Introduction How to use this book Part 1 What is leadership? 1 A definition of leadership Leadership in history The pathways to leadership The five key things leaders do Summary 2 Leadership today A fast-changing world New conundrums … new leaders Summary Part 2: Finding the leader inside you 3 Building your self-awareness Finding the keys to your self Defining your personal leadership style Creating your own performance card Summary 4 Gaining self-confidence The three cornerstones of self-esteem Letting go of your fears Summary 5 Developing your leadership brand Building a powerful leadership brand Brand accelerators: charisma and gravitas Summary Part 3: Leading and influencing – bringing others on the journey 6 Building your credibility as a leader Mastering career management Living by your values Authenticity and remaining true to yourself Summary 7 Leading teams Building rapport Motivation and setting objectives – getting the best out of your team Reward and recognition Summary 8 The art of influence Stakeholders, group dynamics and you Building networks and alliances Summary Part 4: Building and executing your vision – from ideas to results 9 Building your vision Mission, vision, ideas and strategy: making sense of the melting pot How to create your vision Saying what you’ve got to say Summary 10 Cultivating your strategic thinking From vision to strategy – the translation exercise The pathway to superior strategic thinking Summary 11 Boosting your execution capabilities Better personal decision making Empowerment, accountability and change: the key concepts for delivering through others Summary Conclusion The leadership reading list Appendix 1: Examples of an individual development plan and goals and objectives Appendix 2: The basics of body language Index

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Book SynopsisForcing compliance is easy. Anyone can ''make'' another do a task or a job. It will get done, but when, and to what standard? High performance and, more importantly, sustained high performance can only come from engagement with and commitment to the job in hand.This book will introduce you to the art of compassionate leadership - the art of getting the best for and out of people through the fulfilment of self-worth. It will show leaders how to give their teams a real sense of purpose and direction in order to motivate and inspire them to perform at a high level. To illustrate his message, author Manley Hopkinson draws on his background as a board member of companies including ATLAS Consortium and Hewlett Packard Defence UK, his career as an inspirational speaker and his adventure experiences as skipper in the BT Global Challenge (a round the world yacht race) and The Polar Race (an expedition style race to the Magnetic North Pole).Trade ReviewA personal and most readable introduction to the fundamentals of good leadership , enlivened by the author's rich and varied experience. Anyone who aspires to be a leader will find in its pages both guidance and encouragement

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Book Synopsis''A howl of feminist rage, but also one that is pure fun'' StylistThe wives here are different. They are living proof that women can have it all: successful careers, loving families, beautiful homes.Their husbands are different too. They are living proof that men can do just as much as women. They can remember the kids'' schedules, use an iron and notice when the house needs dusting.Nora thinks she''s found the perfect new home for her family. But when she agrees to get involved in a wrongful death case in the neighbourhood, Nora becomes convinced that there''s a dark secret at the heart of this perfect world.For these women, it seems the secret to having it all is worth killing for . . .''This gender-swapping Stepford Wives story is as creepy as it is delicious'' Good HousekeepingTrade ReviewChandler Baker, queen of the feminist thriller, has delivered once again! The Husbands is a poignant exploration of what it would take for women to have it all ... and it's as sobering as you might imagine. My head is still spinning. I can already hear the book club discussions! -- Sally HepworthEvery weary wife needs to read this book. You'll belly laugh in recognition, sob in recognition - but ultimately, The Husbands may just save your marriage -- Celia WaldenIncredible. . . The Husbands expresses a truth that needed to be articulated, that will resonate with every woman I know. It made me angry in the best way. -- Jessica MoorEvery once in a while there's a book that stays with you - whether the subject resonates, makes you think or quite simply shocks. The Husbands does all that, and more. * Woman & Home *Soon to become a film, this clever novel is well worth a read and perfect for book clubs * Belfast Telegraph *An utterly addictive page-turner * Daily Mail *The deviously dark twists keep the reader hooked until the shocking climax * Candis *This gender-swapping Stepford Wives story is as creepy as it is delicious * Good Housekeeping *

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Book SynopsisAs organizations shift to depend more on team-based structures, the pressure to develop high-performing teams is more critical than ever. In the modern work environment, teams are expected to embrace change, navigate complexity, and collaborate well under pressure ―all while delivering exceptional results and forming productive relationships.While it is crucial to have talented, bright people within a team, there is a dynamic that is even more essential to overall team effectiveness. This dynamic is “Team Emotional Intelligence” (Team EQ). While most people are familiar with emotional intelligence (EQ) when it comes to individuals, the power of how EQ relates to the entire team has not been well-understood until now.Insights from the latest research on team emotional intelligence and TalentSmartEQ’s research trends from working with over 200 teams (with 2000+ team members) combine to bring EQ know-Trade ReviewTeam Emotional Intelligence 2.0 provides a savvy and innovative approach to unleash team success. Here's what people are saying about it:''This brilliant book provides everything you need to take your team to the next level." Dr. Travis Bradberry, Chief People Scientist at LEADx and coauthor of Emotional Intelligence 2.0 "Dr. Jean Greaves and Evan Watkins show that team emotional intelligence is just as important as strategy and efficiency in making a team great." Ken Blanchard, Coauthor of The New One Minute Manager® "This book is loaded with powerful insights and practical strategies. It is a must-read for leaders seeking to learn more about how a group becomes a team." Bryan Power, Chief People Officer, Nextdoor "There's nothing like learning from an expert-and that's an understatement when it comes to Dr. Jean Greaves." Elaine Beich, Author of The New Business of ConsultingTable of ContentsTABLE OF CONTENTS 1. “Peak” Performance 2. The Case for Team EQ: Why Emotions Matter 3. The Four Essential Skills: What Team EQ Looks Like 4. Getting Started: How to Increase Your Team EQ Skills 5. Strategies for Understanding Team Emotions 6. Strategies for Managing Team Emotions 7. Strategies for Strengthening Relationships Inside the Team 8. Strategies for Strengthening Relationships Outside the Team Epilogue- Just the Facts: A Look at Discoveries in Team EQ Research Discussion Questions for Reading Groups Notes Learn More

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Book SynopsisThis book focuses on rethinking working and living spaces and understanding how greening can make them healthier and their occupants happier. It teaches how to see unique ideas for spaces and some of the materials needed to create the designs. Inspired by a study that states that 8% of a space needs to have plants in order to positively affect the air quality of the space, this book explores what that minimum would look like in spaces and how it can be done to existing spaces as well as to new site designs, greening both interiors and exteriors. Using the mathematical amount of 10% per square foot, the illustrations start at that quantity of greening and show how it can look. The sites selected are both public and private sites, as well as interior and exterior. As there are more modalities, needs, and locations where people now work, making sure that multiple types of spaces are designed for peopleâs success is more relevant than ever. This includes designs for more traditional offices, open-air offices, commercial spaces, homes, studios, and more. Ways of Greening: using Plans and Gardens for Healthy Work and Living Surroundings gives readers a way to not only understand greening but to understand how to see greening applied to their place. The two basic ways to see the spaces selected are existing spaces to which greening design is applied afterward and upcoming spaces in which greening design can be built directly into the space. The first type of retrofitting greening into existing spaces can also be combined with the second type of space (new designs). There are examples of both types throughout the book. Essentially, this book addresses ways in which business owners, residents, developers, architects, agencies, and others can integrate greening to improve the air quality and the quality of life with a green solution.Trade ReviewFamulari makes a public call to the design profession in her new book to integrate greening into everyday practice. Each individual involved in shaping the built and natural surroundings has the responsibility to lean on allied professions to create healthier places for people and this book is the recipe you'll want to follow. Inequitable access to green space was exacerbated by the pandemic. It's our responsibility to right these inequities and Famulari puts designers, planners, architects, landscape architects, and other allied professions on notice to step into the role of a change agent. Professor Famulari presents her most important lecture yet. The teachings in this book highlight the vision to easily integrate greening practice.Whether you are new to this work, or a veteran, this book provides green selections of design interventions that can serve as inspiration for a range of contexts and applications. The time is now for greening and biophilic design – health cannot wait one more day. And Famulari shows us just how easy it can be. -- Ashley Zidon, ASLA, AICP. Community planner, researcher, and change-maker.This book addresses the impacts on design and the need to build an inclusive culture - detailing the how and who has access to interact with green space. Stevie's ability to challenge the status quo, specifically with how people and plants interact, is a beautiful push on our responsibility to climate change. She does an excellent job showing us how to prioritize and value plant life and its numerous positive impacts on the earth and life in every facet of daily living.-- Janna Pea, Founder of Pea Nation, communications executive specializing in social impact campaigns and narrative changeTable of ContentsForeword by Kene Okigbo, PLA, ASLA. About the Author. In the Land of Gifted Futures. Giving Gratitude and Thanks To. Introduction. Chapter 1 Understanding Green Design. Chapter 2 Urban Areas. Chapter 3 Commercial Spaces. Chapter 4 Time Invested Spaces: Lofts, Houses, Courtyards, Offices, and Classrooms. Chapter 5 Private and Public Spaces. Bibliography. Image Credits. Index.

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Book SynopsisSoft Skills for the Professional Services Industry Auditors, accountants, lawyers, consultants, and other highly educated and trained professionals frequently hold impressive credentials and offer clients specialized expertise in complex areas. At the same time, these professionals understandably focus on the analytical and technical components of their jobs, sometimes to the point of excluding or ignoring important soft skills critical to the success of their careers and practices. In Soft Skills for the Professional Services Industry: Principles, Tasks, and Tools for Success, veteran auditor and entrepreneur Andreas Creutzmann delivers an essential discussion of often overlooked professional competencies that can mean the difference between career, engagement, and business success or failure. In the book, you'll find accessible guidance on critical soft skills that can make a difference between fulfilment and success and failure on a professional and personal level. You'll learn to handle the blending of home and the home office, how to effectively manage staff, how to market yourself and your firm, practical strategies for client and colleague communication, and how to find happiness in your day-to-day work. Each chapter stands alone and can be read in any order. They provide professionals with invaluable skills for navigating the modernand digitalreality of work, showing you how to combine your professional education with the latest research and common sense on everything from client management to firm marketing. Soft Skills for the Professional Services Industry uses the field of auditing as a template and guide, but it is highly relevant to all skilled professionals including lawyers, consultants, medical professionals, and others. The book is a must-read for any knowledge worker trying to add to their toolbox of practical skills. Critical guidance for practicing professionals on how to build often overlooked soft skills Most highly educated and trained professionals aren't lacking in analytical or technical skills. Lawyers know the law, accountants understand double entry bookkeeping, and doctors know anatomy. However, many of us are less familiar with often overlookedand equally essentialsoft skills: client management, communication, staff and employee management, and others. In Soft Skills for the Professional Services Industry, accomplished auditor, entrepreneur, and consultant Andreas Creutzmann walks you through how to build critical competencies, from self-marketing to balancing work and life when your office is in your house. The book is made up of numerous, self-contained chapters that can be read in any order, and it demonstrates how to navigate increasingly digital and insistent professional demands on your time, effectively manage client and colleague relationships, and sell new clients on the services your firm offers. An essential roadmap to achieving personal and career success, Soft Skills for the Professional Services Industry is an indispensable resource for lawyers, doctors, accountants, auditors, and any other extensively skilled professional. It offers practical tools in functional areas that are frequently neglected in formal professional training.Table of ContentsForeword xi Preface xiii Acknowledgments xvii Introduction: Professionals in a Digital World 1 Part I: Principles of Successful Professionals 7 Chapter 1: Self- Responsibility 9 Chapter 2: Result Orientation 21 Chapter 3: Focus 33 Chapter 4: Leverage Strengths 43 Chapter 5: Think Positively 53 Chapter 6: Action Orientation 67 Part II: Tasks 77 Chapter 7: Marketing 79 Chapter 8: Setting Goals 111 Chapter 9: Planning and Organizing 123 Chapter 10: Decision Making 129 Chapter 11: Developing and Promoting People 139 Chapter 12: Control 149 Part III: Tools 155 Chapter 13: Self- Management 157 Chapter 14: Mental Training 175 Chapter 15: Rhetoric 193 Chapter 16: Effective Communication Tools 217 Chapter 17: Work- Life- Balanced- Scorecard 227 Conclusion: Outlook into the Future 239 About the Author 243 Bibliography 245 Index 249

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Book SynopsisDr Sarah Wood (PhD) is Co-founder and Co-CEO of Unruly. Unruly is a social advertising company, bought by Rupert Murdoch/News Corporation in 2015 for 114million. Sarah was critical in brokering the deal with News Corporation. Since its inception in 2006, Unruly has worked with 90% of Advertising Top 100 Brands including work with Adidas, Dove, Evian and Renault. Sarah is an associate lecturer at University of Cambridge, teaching a Masters course since 2012. In collaboration with Cass Business School, Sarah's company Unruly hosts a pop up university offering free lectures by business leaders and academic tutors to inspire new entrepreneurs in Brick Lane, Shoreditch. As part of her former academic studies, Sarah has experience of writing and publishing a book on a niche history topic. Recent awards include Veuve Cliquot Business Woman of the Year, 2016, Forbes' Top 15 Woman to Watch, Red magazine Digital Woman of the Year and Computer Weekly's Most influTable of Contents Step 1 VISION: reset the rules Step 2 VALUES: make it matter Step 3 VELOCITY: invest in yourself Step 4 VOTES: invest in your team Step 5 VICTORIES: deliver brilliant results! Appendices 1 Checklist: the cheat sheet 2 Assignment: your Stepping up plan 3 The last word Index

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Book SynopsisStrengthen your confidence, positivity, and resilience with Manga for Success! Resilience, Confidence, and Positive Thinking: Manga for Success will show you how to change your perspective to improve your wellbeing. This manga tells the story of Reisa, who recently started a new job at an advertising agency. Overwhelmed and stressed by the new workload and criticism from her boss, her mental health starts to suffer. One day, Reisa runs into Tsuyoshi, an old college friend. Captivated by Tsuyoshi''s strong self-esteem and confidence, she asks for his advice. To help Reina relieve her mental fatigue, break out of her negative mindset, and rebuild her confidence, Tsuyoshi suggests resilience tips he adopted abroad. Following his advice, Reina addresses the roots of her habitual negativity, begins to positively control her emotions, starts to turn around her relationships with her peers, and becomes the best version of herself. Understand the principlesTable of ContentsPreface 11 Prologue Resilience Is . . . Story 1 Why Aren’t Things Going Well?! 16 1. Why Resilience Is Necessary Now Stress Wears the Heart Out 28 Career Turning Points Are Dangers to the Heart 30 2. What Is Resilience? Resilience Is 32 Three Traits of Someone with High Resilience 33 Resilience Is a Psychological Resource Everyone Has 34 3. Strengthening Resilience Three Steps to Strengthen Resilience 36 Challenges Become Nourishment for Resilience 38 Resilience Becomes Stronger Through Practice 41 Part 1 Controlling Negative Emotions Story 2 I See, so I Was Exhausted 44 1. How to Not Be Swayed by Negative Emotions Stress Makes the Heart Weaker 60 Emotions Can Be Controlled 61 Don’t Seal Off Emotions 62 2. Negative Is Stronger Than Positive The Rumination Phenomenon of Emotions 65 The Positive Brain and the Negative Brain 67 3. Emotions Are Hiding in the Shadows of Problematic Behavior The Mechanism of Emotions and Behaviors 70 4. Irritation and Anxiety Are Contagious Beware of the Emotional Vampire 73 Using Emotional Transmission Daily 74 5. The Positive Role That Negative Emotions Play Learn How to Control Your Emotions 76 6. The Three Methods of Controlling Emotions Cool Your Emotions Down with Breathing Exercises 79 Label Your Emotions 80 Find a Diversion from Your Negative Emotions 83 Part 2 Taming Negative Assumptions Story 3 How to Hang Out with an Assumption Dog 88 1. What Are Assumptions? People’s Hearts Have Tinted Lenses 106 The Mechanisms of Assumptions and Emotions 107 Learn to Control Your Emotions 109 2. Taming Assumptions The Seven Types of Negative Assumptions 110 The Righteous Dog (The “Should Be” Mindset) 111 The Loser Dog (The Devaluing Mindset) 113 The Worrywart Dog (The Pessimistic Mindset) 115 The Abandoning Dog (The Powerless Mindset) 117 The Apologetic Dog (The Self-Accusing Mindset) 118 The Criticism Dog (The Blaming Others Mindset) 120 The Apathetic Dog (The Irresponsible Mindset) 122 Become Aware of Your Assumptions 124 3. Three Ways to Deal with Assumption Dogs Dealing with Negative Assumptions 126 Banish the Assumption Dog 126 Accept the Assumption Dog 127 Train/Tame the Assumption Dog 127 Part 3 Get Social Support Story 4 Is There Someone Who Can Help You? 132 1. Why Are You Unable to Rely on Others? The External and Internal Reasons for Being Unable to Rely on Others 156 The Three Features of Workplaces That Are Not Cooperative 157 Assumptions Can Hinder Relationships with Others 158 2. Get Social Support Build Quality Interpersonal Relationships 160 Find Five Supporters 161 3. Creating an Organization with High Resilience What Are the Requirements for a Resilient Workplace? 164 4. Four Factors in Forming Quality Relationships Relationships with Cooperation 166 Relationships with Respect 167 Relationships with Trust 168 Relationships with Playfulness 169 Part 4 Restoring Your Self-Confidence Story 5 Learn How to Work with Confidence 172 1. Why Are You Unable to Feel Confident? People Who Are Unable to Take a Step Forward Because They Lack Self-Confidence 186 What Happens When You Are Unable to Have Self-Confidence? 187 The Reason You Lose Self-Confidence 188 2. The Psychological Resources to Heighten Self-Confidence Increasing Self-Efficacy 191 What Is Self-Efficacy? 191 Self-Efficacy and Resilience 192 3. How to Raise Your Self-Efficacy Four Sources of Efficacy Beliefs 194 What You Need to Tie Accomplishments to Self-Efficacy 195 How to Handle Failure 197 Build up Small Achievements 198 Examples Increase Confidence 200 Encouragement Becomes the Source of Self-Confidence 202 Positive Attitudes Stimulate Self-Confidence 203 “Places” Where You Can Feel Positive 204 Self-Efficacy Can Help 206 Part 5 Putting Your Strengths to Good Use at Work Story 6 What Is My Strength? 208 1. Putting Strengths to Good Use and Raising Resilience What Is Strength? 220 Look for Strengths Rather Than Weak Points 221 Three Ways to Figure Out Your Strengths 222 2. What Is a Rewarding Job? The Definition of Working with Resilience 225 Three Views on Work 226 Start with Putting Your Strengths to Good Use 228 Epilogue 2 Years Later 208 Conclusion 234 References 236

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Book SynopsisA FUN AND APPROACHABLE WAY TO LEARN IMPORTANT BUSINESS PRINCIPLES Do you want to improve your business performance? Or are you looking for a basic understanding of business strategy? Whatever your reason for picking up this book, Business Problem-Solving and Strategy: Manga For Success makes business strategy concepts easy to understand using practical examples and situations. You'll read about: Important business analysis tools like SWOT analysis and issue analysis Strategic option assessment Developing and executing a strategy for any business situation The story follows Kazumi who takes over operations at her father's confectionery company. With the help of her mentor, Business Planning Manager Takeda, she formulates a viable plan for turning the business around, building trust among key stakeholders, and successfully convincing the CEO to implement the plan companywide. With this approachable book, you'll quickTable of ContentsPreface 10 Prologue …I Can’t I Can’t Just Abandon Everyone When MAT- SUI-YA is in Trouble! What Is a Business Strategy? Story 1 Help Me, Senpai! 14 1 What Is a “Strategy”? 26 Strategies Are Everywhere 26 Strategy Is a Road Map to Success 26 Resource Allocation: Decide Where to Focus Your Organizational Resources 27 Strategy Is Nothing without Execution 31 The Correct Way to Create a Strategy 31 Business Strategy Is a Blueprint for Your Business Success 33 2 The Many Pitfalls of a Business Strategy 34 Building Strategy the Right Way Is Tough 34 Framework and Concepts: Make or Break the Strategy 34 Can Looking at the Task at Hand from the Opposite Angle Constitute a “Strategy”? 35 A Strategy Cannot Ignore the Front Line 36 A Fake Strategy in Purple Prose 37 Failing to Grasp the Current Situation May Lead to Mistakes 37 The Risk of Homogenized Strategies 38 3 Preparations to Build the Correct Strategy 39 Take the Right Steps to Analyze 39 Use Frameworks and Concepts Wisely 40 Have a Unique Point of View, Think Outside of the Box 40 Support the Front Line 41 Emphasis on Essence and Mechanism 43 Bring in a Key Person 44 4 Create a Dynamic Strategy! 45 Four Steps in Building a Strategy 45 Step 1 - Analyze the Situation 45 Step 2 - Formulate Strategic Options 47 Step 3 - Review and Select Options 47 Step 4 - Translate Strategic Options into Plans of Action 48 Step 1 Analyze the Situation Story 2 Knowing Your Enemy Is Knowing Yourself 50 1 The Essentials of Situation Analysis 74 Analyzing the Situation Is The First Step in Building a Strategy 74 Only a Handful of Corporations Truly Understand the Current Situation 74 Methodology and Frameworks: A False Sense of Completing the Situation Analysis 76 Three Keys in Understanding the True Situation 76 The Basics of Situation Analysis: SWOT Analysis 78 A Business Strategy That Cannot Be Executed Is Nothing But a Pie in The Sky 2 OT Analysis 83 OT Analysis: Three Core Elements 83 The Five Forces Analysis 85 Analyzing the Five Points 87 Positioning Analysis and Competition Analysis 89 Client Analysis 93 Key Sucess Factor (KSF) Analysis 95 3 SW Analysis 99 Deciding Pros and Cons Based on Relativity 99 Achievements and Performance Analysis 100 Positioning Analysis 104 Business Model Analysis 106 Marketing, Value Chain, and Organizational Analysis 108 Tangible and Intangible Asset Analysis 109 Understanding the Structures of the Issue at Hand 110 4 Organizing SWOT 113 Keeping the Impact on Your Business in Mind 113 I’ve Gotten A Lot of Positive Feedback On Our Red-bean Paste Business Partners and Clients Alike, They All Com- Pliment Ann It’s a Very Valu- Able Asset First, We Ana- Lyze the Situa- Tion And Remember to Always Share The Result of The Situation Analysis Step 2 Forming Strategic Options Story 3 How to Save a Company in Trouble? 118 1 What Are Strategic Options? 140 Options Mean Choices 140 Considering a Variety of Options 140 2 Make Objectives and Issues Clear 142 What Is the Objective of Strategy Building? 142 What Are the Issues in Building a Strategy? 144 Decipher Objectives and Issues from the Result of SWOT Analysis 146 Organizing the Structure of an Issue 150 3 Lay Out the Options 1: Growing Potentials for the Preestablished Company 154 Aim to Grow Preestablished Business Models and Positioning 154 Consider Strategic Options for the Long Run 156 Change the Positioning 156 Coming Up with Growth Options by Changing the Positioning 158 Changing the Business Model 160 Pairing the Positioning and the Business Model 162 That’s Easy For You to Say… You Just Give Out Or- Ders We Are The Ones Who Come Face-to-face With the Clients. It’s Not Always About Ratio- Nality Coming Up with Growth Options by Changing the Business Options 165 4 Lay Out the Strategic Options 2: Options for the Newly Established Businesses 167 Analyze from the Market Point of View 167 Analyze from the Value Chain Point of View 171 Analyze from the Asset Point of View 172 Analyze from the Business Model Point of View 174 Change the Rules of Competition, Think Outside of the Box 175 5 Lay Out the Strategic Options 3: Improve Profit 177 Options to Lower Cost and Improve Gross Profit Margin 177 Options to Lower Managing Cost 179 Options to Improve Efficiency 179 Improve Ways to Manage and Improve Profit Structures 180 6 Summarizing Strategic Options 181 Organizing All Available Options 181 Coming Up with Growth Options and Scenarios by Organizing Strategic Options 181 …I Will Have a Word with The CEO Myself Regarding This Step 3 Review and Select Options Story 4 All for One, One for All 186 1 Reviewing Options 206 How to Review Options 206 Three Perspectives in Reviewing Options 206 2 Reviewing with Both a Cool Head and Burning Passion 208 Reviewing and Selecting Options 1: Rationality 209 The Main Points in Reviewing Rationally 209 How to Review Each Point 213 3 Reviewing and Selecting Options 2: Feasibility 215 The Main Points in Reviewing the Feasibility 215 How to Review Each Point 223 4 Reviewing and Selecting Options 3: The Intents and Expectations of the Parties Involved 225 Fostering Agreement and Understanding with “Face to-face Discussions” 225 The Groundwork Discussions: Situation Analysis and Strategic Options 226 Which Reviewed Points to Prioritize 227 How to Understand and Decide on the Results 229 How to Expand Options 229 Making Decisions Based on What You Want to Do 230 Always Have a Plan B Ready 230 But… Time Has Changed If Every- One AGREES, Then I’d Like To Ask for Your Coop- Eration! Step 4 How to Translate Options into Plans and Actions Story 5 What Becomes of a Strategy 232 We Are On The Homestretch Now In Regards to The Future Loan, Inaho Bank Is Demanding You Resign From Your Posi- Tion Let’s Come Up With Specific Executions And Actions Based on These Principles 1 How to Translate Strategic Options into a Plan 252 The Necessary Process in Executing the Strategy 252 2 How to Apply Strategy to Execution 254 How to Apply Strategy to Execution 254 Setting Priorities 257 3 How to Carry Out Strategic Options 258 Beyond the Possibility: Feeling and Determining 258 The First Step in Strategic Execution 260 4 Create a Plan of Action 263 The Master Plan: The Plan of Action for Strategic Execution 263 Coming Up with a Realistically Applicable Plan 265 5 How to Execute with Certainty 268 Build a Promotion System 268 Implement a Thorough PDCA 269 Postscript 276

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Book SynopsisIan MacRae is a work psychologist, consultant, speaker, author and Managing Director of High Potential Psychology. He works with, and writes about, a wide range of topics relating to psychology and the workplace. He developed the High Potential Traits Inventory (HPTI), a personality assessment which has been translated into dozens of languages and used by over 50,000 people around the world. He is also the author of Myths of Social Media and co-author of Motivation and Performance.Table of Contents Chapter - 00: Introduction; Chapter - 01: Staff should work eight-hour days, Monday to Friday; Chapter - 02: Working from home reduces productivity; Chapter - 03: Social media should never be used at work; Chapter - 04: Listening to music while working is distracting; Chapter - 05: Health and safety is the enemy; Chapter - 06: Surveillance improves performance; Chapter - 07: Creating a Google-style office environment will make staff more innovative; Chapter - 08: Mindfulness is the answer to all problems; Chapter - 09: Neuroscience is the silver bullet to workplace problems; Chapter - 10: Start-ups need a different type of leader to succeed; Chapter - 11: It’s better to have higher self-esteem at work; Chapter - 12: We only use 10 per cent of our brain at work; Chapter - 13: Making workplaces sustainable is a burden; Chapter - 14: The best way to motivate people is to pay them more; Chapter - 15: Employees who work the longest hours are the most valuable people; Chapter - 16: People should retire at 65; Chapter - 17: Perfectionists make the best employees; Chapter - 18: Women aren’t as competitive as men at work; Chapter - 19: People’s personalities can be sorted into categories at work; Chapter - 20: Sexuality and gender should be taken into account at work; Chapter - 21: Millennials are changing the workplace; Chapter - 22: Co-workers should not form romantic relationships; Chapter - 23: Teaching and training are the same; Chapter - 24: Annual appraisals are the best way to measure performance; Chapter - 25: High achievers always make great managers; Chapter - 26: A computer is going to take your job; Chapter - 27: Open-plan offices are always the best option

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Book SynopsisWhen faced with a 'human error' problem, you may be tempted to ask ''Why didn't these people watch out better?'' Or, ''How can I get my people more engaged in safety?'' You might think you can solve your safety problems by telling your people to be more careful, by reprimanding the miscreants, by issuing a new rule or procedure and demanding compliance. These are all expressions of ''The Bad Apple Theory'' where you believe your system is basically safe if it were not for those few unreliable people in it. Building on its successful predecessors, the third edition of The Field Guide to Understanding 'Human Error' will help you understand a new way of dealing with a perceived ''human error'' problem in your organization. It will help you trace how your organization juggles inherent trade-offs between safety and other pressures and expectations, suggesting that you are not the custodian of an already safe system. It will encourage you to start looking more closely at the performance thaTrade ReviewComments on the Third Edition: ’It's in the world's best interest to read Dekker’s book. The Field Guide is nothing short of a paradigm shift in thinking about human error, and in my domain of software and Internet engineering, it should be considered required reading. This Third Edition is much better than the Second, and the layout of the material is far more accessible.’ John Allspaw, SVP, Infrastructure and Operations, Etsy ’If you design equipment or operating procedures, if you investigate accidents or deal with safety, this is an essential book. Sidney Dekker, a leading world authority on "human error" has enhanced his already exceptional "Field Guide" to be a concise, readable guide to both design of equipment and procedures and also the analysis of mishaps. The label "human error" is misleading and its use prevents discovery and correction of the true underlying causes of incidents. So read about hindsight bias, about the difference between the view from inside the system rather than from outside, and about difference between the blunt end (where you should do your work) and the sharp end (where people tend to focus). Read, learn, and put these ideas into practice. The results will be fewer incidents, less damage, less injury.’ Don Norman, author of The Design of Everyday Things ’The Third Edition of Sidney Dekker's Field Guide to Understanding Human Error provides a solid practical framework for anyone wanting to make sense of safety science, human factors analysis, and the New View approach to conducting investigations of incidents and accidents. The trademark direct and passionate style that is common in Dekker's work focuses on the circumstances of frontline operators and managers working in complex systems, as well as the challenges of the safety investigator. Dekker does not mince his words ("Any human factors investigation that does not take goal conflicts seriously does not take human work seriously") and is clearly supporTable of ContentsPreface; The Bad Apple Theory; The new view; The Hindsight Bias; Put data in context; 'They should have...'; Trade indignation for explanation; Sharp or blunt end?; You can't count errors; Cause is something you construct; What is your accident model?; Human factors data; Build a timeline; Leave a trace; What went wrong?; Look into the organization; Making recommendations; Abandon the Fallacy of a Quick Fix; What about people's own responsibility?; Making your safety department work; How to adopt the New View; Reminders for in the rubble; Index.

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Book SynopsisEver feel like you're so busy and stressed that you forget to breathe? Right now life has never seemed more overwhelming. The COVID pandemic, working from home and lockdowns have turned our working lives upside down, further blurring the line between work and home. We are taking less annual leave, working longer hours than ever and worried about redundancies. There are so many physical and emotional demands on us at the moment it makes it hard not to feel like we are all edging closer and closer to burnout. Dr Bill Mitchell is here to help - a psychologist with decades of experience specialising in helping the overwhelmed, overstressed and overscheduled rebalance their personal and professional lives. In Time to Breathe, Dr Bill brings you invaluable tried and tested, practical solutions from his clinical practice that will help you prioritise what is most important and ensure you stay in a happy, energised space no matter what is going on around you. Find out how toTrade ReviewCalm the chaos ... a practical guide to balancing a high-responsibility lifestyle. * Psychologies magazine *Offers tools on how to navigate working life in a smoother and less stressful fashion. * The Scotsman *Table of ContentsIntroduction Drifting off-track Running on empty When relationships disconnect Taking control of your life Glimpses of reality Our mental foundations: three powerful mindsets Mindset at work The microculture you create Navigating life Planting the seeds Seventy million prescriptions References Acknowledgments Index

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Book SynopsisFrom Kim Scott, author of the revolutionary New York Times bestseller Radical Candor, comes Just Work – how we can recognize, attack and eliminate workplace injustice – and transform our careers and organizations in the process.'Powerful and perceptive . . . belongs on the shelves – and in the hearts and minds – of leaders everywhere.' – Daniel H. Pink, bestselling author of To Sell is Human We – all of us – consistently exclude, underestimate and under-utilize huge numbers of people in the workforce even as we include, overestimate and promote others, often beyond their level of competence. Not only is this immoral and unjust, it’s bad for business. Just Work is the solution. In Just Work Kim Scott reveals a practical framework for both respecting everyone’s individuality and collaborating effectively. This is the essential guide leaders and their employees need to create more just workplaces and establish new norms of collaboration and respect.Trade ReviewIn this powerful and perceptive book, Kim Scott offers a bold vision – a workplace where respect and collaboration prevail over domination and conformity. Just Work is a sparkling combination of moral courage and practical solutions. It belongs on the shelves – and in the hearts and minds – of leaders everywhere -- Daniel H. Pink, #1 New York Times bestselling author of When and DriveIn debates over workplace inequality, we don’t talk enough about the ‘how’ – how to respond to a boss or co-worker who acts unfairly, how exactly that person should change their behaviour. Just Work helps answer the how. Kim Scott provides actionable, effective ways for fighting discrimination and harassment with engagement, collaboration and respect -- Sheryl Sandberg, COO of Facebook and founder of LeanIn.Org and OptionB.OrgScott’s experiences leading teams at Google and Apple led to this book, which espouses a workplace culture where leaders care deeply about their employees and challenge them to be their best selves -- Jeff Kinney, author of the bestselling Diary of a Wimpy Kid series * New York Times *Just Work left me optimistic that we can create just workplaces. Kim Scott carefully explains how bias, prejudice and bullying undermine all organizations--even those with the best of intentions?and provides an actionable system for countering each. Her acknowledgment that none of us?herself included?are free of this behavior marks an important starting point for a difficult but necessary conversation. -- Henry Louis Gates, Jr., Alphonse Fletcher University Professor and Director of the Hutchins Center for African and African American Research, Harvard UniversityPacked with stories from Scott’s career, Just Work offers a solutions-focused perspective on #MeToo, acknowledging that gender injustice doesn’t exist in a vacuum and broadening the frame to consider diversity and inclusion writ large. Each of us has an important role in creating a fair and reasonable workplace. When we play that role and create the conditions for others to do the same, we can create real change today in the place where most of us spend most of our time--at work. -- Darren Walker, President of the Ford FoundationIf you've been wringing your hands or hiding your head in the sand about the issues of injustice in your workplace (yes, yours!), this is the book to read. You will learn how to recognize and eradicate the bias, bad behavior and discrimination that is holding back your team and company from succeeding at the highest levels possible. -- Sarah Kunst, Managing Director of Cleo Capital

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Book SynopsisDiscover the power of relationship-building to enhance your leadership, boost your team’s well-being, and drive organizational success.In today’s dynamic business environment, the success of any organization is deeply rooted in the quality of its internal relationships. In The Relationship-Driven Leader, psychologist and organizational behavior expert Dr. Karen Bridbord offers a revolutionary guide to career success and advancement, regardless of your industry, your company’s size, or your role. This groundbreaking book sheds light on how nurturing strong work relationships can lead to unmatched productivity and greater overall wellness throughout the organization and among its staff. Through compelling research and insightful case studies, Bridbord reveals the detrimental impact dysfunctional relationships can have on both personal and business achievements, and how to come back from “relationship system failure.” By rethinking workplace relationships, you can foster deeper connections within your team, resulting in enhanced cohesion and well-being for all members.The Relationship-Driven Leader explores the profound influence of everyday interactions on team experience and team performance. Bridbord emphasizes the importance of “micro-moments” in leadership to spark significant improvements. This book empowers you to take the first step toward becoming the leader everyone aspires to work with by enhancing your leadership skills, boosting workplace productivity, and mastering innovative conflict-management techniques. By focusing on well-being through relationship-building, you can create a healthier, more engaged, and more productive team. 

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