Description
Book SynopsisTable of ContentsPart 1: The ten golden rules of argument
1 Golden Rule 1:
Be prepared
2 Golden Rule 2:
When to argue, when to walk away
3 Golden Rule 3:
What you say and how you say it
4 Golden Rule 4:
Listen and listen again
5 Golden Rule 5:
Excel at responding to arguments
6 Golden Rule 6:
Watch out for crafty tricks
7 Golden Rule 7:
Develop the skills for arguing in public
8 Golden Rule 8:
Be able to argue in writing
9 Golden Rule 9:
Be great at resolving deadlock
10 Golden Rule 10:
Maintain relationships
Part 2: Situations where arguments commonly arise
11 How to argue with those you love
12 How to argue with your children
13 Arguments at work
14 How to complain
15 How to get what you want from an expert
16 Arguing when you know you're in the wrong
17 Arguing again and again
18 Doormats
19 How to be a good winner
20 To recap
