Management: leadership and motivation Books

Book SynopsisFrom Jim Collins, the most influential business thinker of our era, comes an ambitious upgrade of his classic, Beyond Entrepreneurship, that includes all-new findings and world-changing insights.What''s the roadmap to create a company that not only survives its infancy but thrives, changing the world for decades to come? Nine years before the publication of his epochal bestseller Good to Great, Jim Collins and his mentor, Bill Lazier, answered this question in their bestselling book, Beyond Entrepreneurship.Beyond Entrepreneurship left a definitive mark on the business community, influencing the young pioneers who were, at that time, creating the technology revolution that was birthing in Silicon Valley. Decades later, successive generations of entrepreneurs still turn to the strategies outlined in Beyond Entrepreneurship to answer the most pressing business questions. BE 2.0 is a new and improved version of the book that Jim Collins and Bill Lazier wrote years ago. In BE 2.0, Jim Collins honors his mentor, Bill Lazier, who passed away in 2005, and reexamines the original text of Beyond Entrepreneurship with his 2020 perspective. The book includes the original text of Beyond Entrepreneurship, as well as four new chapters and fifteen new essays. BE 2.0 pulls together the key concepts across Collins'' thirty years of research into one integrated framework called The Map. The result is a singular reading experience, which presents a unified vision of company creation that will fascinate not only Jim''s millions of dedicated readers worldwide, but also introduce a new generation to his remarkable work.

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Book SynopsisAre you ready to elevate your leadership and career to the next level? Do you wonder how successful senior leaders stay ahead of the curve and remain on top of their game???Ambition alone won't get you to the top or keep you there. But your performance advantage will.Leveraging her lifelong passion for high performance, Agnes Cserhati - a globally acclaimed performance coach and leadership expert - has distilled decades of experience working with some of the world's top leaders into the 12 key principles that unlock the secret to high performance.With razor-sharp precision, alongside her unrivalled ability to cut to the chase, Cserhati reveals actionable insights that will inspire, challenge, and motivate you to accelerate your success. Master pivotal shifts and strategies that distinguish exceptional leaders and reframe your perspective on success.From resilience and communication to the power of personal branding and influence, this indispensable guide challenges the status quo and uncovers growth opportunities that defy expectations, empowering you to redefine your leadership approach and change your career trajectory. Through real-life examples, game-changing practical insights and actionable expert advice, you'll discover how to: Maximise your own potential for successDrive high performance in yourself and othersMaster conscious and purposeful growth Your leadership career isn't just about achieving results -- it's about upholding extraordinary performance consistently. This book is your expert road map through a transformative journey towards unprecedented professional success. It's time to unleash your performance advantage!

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Book SynopsisResilience is not a given. You need a strategy.Leaders and business professionals handle grueling hours and exceed high expectations. They are undaunted by challenges and embrace opportunities for growth. They assume they are resilient.But given enough demands, anyone can burn out. This makes logical sense, yet you likely still think it could never be you. You are fabulous and at risk of burning out.Resilience is not an innate character trait. Whether you're in a leadership role or working as part of a team, you need to implement strategies that build and nurture resilience. You need a resilience plan.Award-winning mental health expert Marie-Hélène Pelletier draws on her clinical practice and extensive knowledge in therapeutics and business practices to explore how resilience is the best defense against burnout and how everyone can build it in themselvesnot with a one-size-fits-all plan but with strategies to help you create a custom plan.<

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Book Synopsis Winning strategies of one of football’s most successful coaches Trade Review‘Since Sarina joined, we’ve really taken our football to the next level and fully expressed ourselves on the pitch.’ Millie Bright, Lionesses defender and captain ‘Sarina gave me the chance to fulfil my wildest dreams. We won the Euros, and I was honoured as the best goalkeeper in the world.’ Mary Earps, Lionesses goalie ‘By establishing and strengthening my connections with others through my experience and skills, I can contribute significantly to the team's success. Sarina encouraged me to do just that, and it has had a positive effect.’ Lucy Bronze, Lionesses defender ‘She has brought us all together. She is a special person and puts us first as human beings.’ Leah Williamson, Lionesses defender and captain ‘Under Sarina's guidance, I am having the best years of my career with the Lionesses.’ Beth Mead, Lionesses striker

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Book SynopsisMake your career what you want it to be.Women regularly face unfair challenges in the workplace--from being passed over for promotion to being ignored in conversation. Unconscious bias and negative assumptions are working against them. As a woman, how can you break through these barriers and get what you want from your career?The HBR Guide for Women at Work will help you identify and overcome the factors that are holding you back. It provides practical tips and advice so you can face gender stereotypes head-on, make yourself visible when opportunities arise, and demonstrate your leadership skills.You'll learn to: Speak up in meetings in a way that ensures your ideas will be heard Wield influence by building the right relationships Advocate for yourself--and for what you want Align yourself with mentors and sponsors to support your growth Show passion without being perceived as "too emotional" Create your unique vision as a leader

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Book SynopsisGreat leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star.Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around the world have adopted it—from industrial titans such as Mercedes-Benz and Cummins to tech giants like Apple and Amazon to digital innovators such as Warby Parker and Peloton.Now, Reichheld has raised the bar yet again. In Winning on Purpose, he demonstrates that the primary purpose of a business should be to enrich the lives of its customers. Why? Because when customers feel this love, they come back for more and bring their friends—generating good profits. This is NPS 3.0 and it puts a new take on the age-old Golden Rule—treat customers the way you would want a loved one treated—at the heart of enduring business success. As the compelling examples in this book illustrate, companies with superior NPS consistently deliver higher returns to shareholders across a wide array of industries.But winning on purpose isn't easy. Reichheld also explains why many NPS practitioners achieve just a small fraction of the system's full potential, and he presents the newest thinking and best practices for doing NPS right. He unveils the Earned Growth Rate (EGR): the first reliable, complementary accounting measure that can truly leverage the power of NPS.With keen insight and moving personal stories, Reichheld advances the thinking and practice of NPS. Winning on Purpose is your indispensable guide for inspiring customer love within your own teams and using Net Promoter to achieve both personal and business success.Trade Review"…a clear and passionate argument for companies focusing singularly on making the lives of their customers better—a thought-provoking thesis as more businesses shift from a primary focus on serving shareholders to embracing the values of stakeholder capitalism." — CharterAdvance Praise for Winning on Purpose:"[Reichheld's] most important work to date. It proves that the primary purpose guiding all great organizations is to enrich the lives of customers." — John Donahoe, CEO, Nike (from the Foreword)"Reichheld is a true pioneer in his field . . . his practical ideas earn a high Net Promoter Score." — Adam Grant, New York Times bestselling author, Think Again; host, TED WorkLife podcast"Reichheld has again delivered a compelling and remarkable piece on winning through customer loyalty . . . 'Do the right thing' and read the book!" — Andrew C. Taylor, Executive Chairman, Enterprise Holdings"This book is fantastic! Net Promoter is more relevant than ever in the digital world." — Brad Olson, Chief Business Officer, Peloton"[Reichheld's] thinking has influenced our organization for decades, and he has raised the bar once again." — Tim Buckley, Chairman and CEO, Vanguard"This book shows how NPS provides companies with both a moral compass and a powerful tool for success." — Zeynep Ton, professor, MIT Sloan School of Management; author, The Good Jobs Strategy"Winning on Purpose confirms [Reichheld] as the unquestioned leader in his field. It's a must-read for any businessperson pursuing sustainable success." — Walt Bettinger, President and CEO, Charles Schwab"Reichheld has changed the business community forever, first with Net Promoter and now with Earned Growth. Every entrepreneur should read this book." — Dave Gilboa, cofounder and co-CEO, Warby Parker

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Book SynopsisInstant Wall Street Journal Bestseller!Congratulations, you''re a manager! After you pop the champagne, accept the shiny new title, and step into this thrilling next chapter of your career, the truth descends like a fog: you don''t really know what you''re doing.That''s exactly how Julie Zhuo felt when she became a rookie manager at the age of 25. She stared at a long list of logistics--from hiring to firing, from meeting to messaging, from planning to pitching--and faced a thousand questions and uncertainties. How was she supposed to spin teamwork into value? How could she be a good steward of her reports'' careers? What was the secret to leading with confidence in new and unexpected situations?Now, having managed dozens of teams spanning tens to hundreds of people, Julie knows the most important lesson of all: great managers are made, not born. If you care enough to be reading this, then you care enough to be a great manager.

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Book SynopsisFor companies and individuals stuck in in the same place, unable to move forward, this book provides not only a clear roadmap from point A to point B but also a way to arrive faster than anticipated and with measurable results. B State is about the state of transformation that removes old mindsets, inefficient behaviors, and undesirable habits to bring about breakthrough culture and business change. It focuses on where someone is going, and it helps them get there fast. In B State, Mark Samuel offers accountability-based executive and management coaching to assist individual leaders in developing strategies to create the new behaviors and habits their organization needs in order to perform at higher levels. The principles and methods he presents focus on building high performance teamwork at all levels and creating results that are both unprecedented and sustainable. Written for business executives, managers, and supervisors, this is not just a book about how to do business but also a book about how to live life. Samuel empowers readers with a way to understand and adopt his system, offers tangible solutions, illustrates how these work through case studies, and shows readers how to bring about the dynamic forward launch they're looking for. This is a useful guide for anyone but can also be a powerful complement to training and consulting programs.

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Book Synopsis"If I relentlessly drive my team to achieve our goals, they won't like me." "If I try to make everybody on the team happy, we won't hit our numbers." As a leader, you've likely felt this fundamental tensionthe tension between driving results and developing positive relationships with your people. Despite all the research telling us that effective leaders do both, most of us struggle to balance the happiness of our teams and the health of the bottom line. We are more comfortable focusing on one or the other, and we feel overwhelmed and drained by the challenges we face when we try to accomplish both. In Bankable Leadership , psychologist, executive coach, and proud leadership geek Dr. Tasha Eurich (or Dr. T) solves this dilemma and reveals how to make leadership exhilarating, fun, and fulfilling. Built on decades of research and the transformation of real leaders, her fresh, practical model can help anyone become bankable producing results while fostering a healthy work environment that ensures sustainable success. Discover how to ; Be human and drive performance,; Be helpful and drive responsibility,; Be thankful and drive improvement, and; Be happy and drive productivity. Dr. T's approach will help you develop these universally effective behaviors through an online assessment and boots-on-the-ground tools, like earning trust through transparency, treating adults like adults, and taking a no-fear approach to feedback. Whether you're struggling to build a more productive team, increase confidence in your leadership skills, or consistently deliver results, Bankable Leadership is the resource you've been waiting for!

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Book SynopsisLeaders, managers, and mentors are charged with getting people to stretch their limits, but they avoid doing it because of the potential for tension and conflict - and besides, they donât know if itâll result in any lasting change anyway. Top executive coach Marcia Reynolds here offers a technique that enables readers to take their people through âœthe discomfort zoneâ with minimal pain and maximum gain. We canât see our own blind spots (hence the name), so the role of the leader is crucial. Reynolds explains how to pick the right time and place to enter the discomfort zone and how to create a âœsafety bubbleâ so that people will trust your intentions. Then, drawing on discoveries in neuroscience about how people learn, she shows how to ask the kinds of questions that will short-circuit the brainâs defensive mechanisms and habitual thought patterns and help listeners see clearly where theyâre falling short and how they can do better. She includes a plethora of actual examples from her coaching practice.Reynolds canât make the discomfort zone into a cake walk - leaders still need the courage to enter it. But she offers a path through it that will result in helping others to achieve lasting changes and enduring success.

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Book SynopsisAn indispensable guide to help companies navigate the new era of ethical challenges and risks in a volatile global landscape.Today's headlines teem with employee unrest over racial injustice, communities infuriated by corporate environmental impacts, staff anxiety over surveillance, public outrage over corruption in business, and discoveries of child labor in supply chains. We've traveled far and fast from the old world of business ethics, where black-and-white concerns about bribery and fraud could be addressed via rules and processes. Simply maximizing shareholder value while not breaking the law is no longer a tenable approach, but we've never been so confused about what it means to do the right thing—and why it's so important.In this eye-opening, essential book, NYU Stern ethics professor Alison Taylor argues that amid stakeholder demands and transparency pressures, we can no longer treat ethics as merely a legal and reputational defense mechanism. Leaders at Davos and the Business Roundtable have called for a new corporate responsibility paradigm, but organizations struggle to implement these ideas in an atmosphere of heightened expectations and intense suspicion. Offering vivid stories and examples from years working in anti-corruption and advising companies on ethics, Taylor brings this complex, risky environment alive to provide a blueprint for how leaders can rethink and reshape their practices. How can CEOs cut through the noise to set robust environmental and social priorities? When should they speak out on contentious social and political issues—and how? What does it really take to build a healthy organizational culture? How are we to approach corporate values when society itself is so divided?Higher Ground shows leaders how business can navigate this messy paradigm shift, build trust, and achieve long-term strategic advantage in a turbulent world.Trade ReviewAdvance Praise for Higher Ground:"A fresh, realistic guide to navigating the complex social and political pressures businesses face today." — Suzanne DiBianca, Chief Impact Officer, Salesforce"Alison Taylor charts a sensible path for businesses that want to deliver profits for their stockholders while respecting those whose lives their conduct affects. Her practical recommendations for companies to do the right thing build on common ground, transcending partisan labels at a time when restoring the ties that bind us is an urgent priority." — Leo E. Strine Jr., former Chancellor and Chief Justice, Delaware; Michael L. Wachter Distinguished Fellow in Law and Public Policy, University of Pennsylvania Carey Law School"Join Alison Taylor for a globe-spanning trek to higher ground through some of the most pressing issues of our time. Filled with insights from her remarkable career and told in her sharp and engaging style, Higher Ground is a timely and compelling read." — Forrest Deegan, Chief Ethics and Compliance Officer, Victoria's Secret"Finally, a book about business and ethics that's fit for the twenty-first century. Every executive should pay attention to this book." — R. Edward Freeman, University Professor and Elis and Signe Olsson Professor of Business Administration, UVA Darden School of Business"In Higher Ground, Alison Taylor masterfully connects the dots between governance, compliance, ethics, sustainability, and the purpose of a company. She untangles the complexity with surgical precision while remaining empathetic with those who honestly try to do the right thing without being perfect. Definitely a must-read!" — Klaus Moosmayer, Chief Ethics, Risk, and Compliance Officer and member of the Executive Committee, Novartis"A blunt, surprising, inspiring, no-bullsh*t guide to what it really means to be a solid business today and into the future. If you're looking for a way out of the rhetoric and confusion, start with this book and follow Alison Taylor's insightful critique of the evolving business and society landscape." — Jessica Hyman, Chief Sustainability Officer, Atlassian"A practical guide to holding on to your values in a polarized world of work. Alison Taylor has extensive experience working with leaders on responsibility and ethics, and her recommendations are principled and pragmatic." — Adam Grant, #1 New York Times bestselling author, Think Again and Hidden Potential; host, ReThinking podcast

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Book SynopsisEvery business depends on giving effective presentations. The Presentation Skills Workshop supplies all the hands-on instruction and practical tools needed to design and lead effective training sessions.

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Book Synopsis''Leading with Vision will enable you to make the emotional connection that is absolutely necessary in engaging today''s workforce'' Jim KouzesWhat does it mean to lead with vision? In the first book devoted entirely to vision as a key leadership principle, the authors delve deeply into the notion that a compelling vision that motivates and inspires is a true differentiator for organizations that want to hire and retain talent, be more competitive, and thrive in uncertain times. But a compelling vision on its own is not enough, which is why the authors, sought-after leadership development experts globally, provide readers with detailed analysis of the essential things leaders must do to effectively engage the workforce around that vision: embody courage, forge clarity, build connectedness, and shape culture.Leading with Vision draws on quantitative data from the authors'' research of over 400 companies supplemented with real-world examples Trade ReviewLeading with Vision is timely and essential reading. It will enable you to make the emotional connection that is absolutely necessary in engaging today's workforce. -- Jim Kouzes, coauthor, 'The Leadership Challenge' and the Dean’s Executive Fellow of Leadership, Leavey School of Business, Santa Clara UniversityHighly recommended as a guide for leaders seeking to inspire their organisations with a genuine, authentic vision. -- David B. Peterson, PhD, Director of Executive Coaching & Leadership at Google, Author of 'Leader as Coach' and 'Development FIRST'An essential guide for leaders who are committed to empowering their people and driving positive impact. -- Randy Holloway, Director Cloud + Enterprise Solutions, MicrosoftThis is what we need to keep bright young women from leaving corporate jobs in droves, especially in STEM areas. Timely and indispensable. -- Saniye Gülser Corat, Director, Division for Gender Equality, Office of Director-General, United Nations Educational, Scientific and Cultural Organization (UNESCO), FranceLeading is not easy in the best of times - and especially not in our current business environment. Leading With Vision is a lighthouse in that storm, filled with wise counsel for leaders who seek to engage and inspire their people. -- Marshall Goldsmith, executive coach and New York Times-bestselling author, Thinkers50 #1 Thinker on Leadership in the WorldLeading with Vision shows leaders how to attain full engagement from the next generation of workers who are seeking an emotional connection to the work they do. And it tells the stories of many leaders who have successfully done so. -- Maureen McDonald, Former Vice President Global Talent Management, DellLeading with Vision examines the challenges leaders face in engaging Millennials. The book highlights and discusses the importance of creating an emotional connection with this new workforce to get their full commitment, passion, and performance. -- Khaled El-Maleh, Ph.D., Senior Director of Technology, QualcommResearch and theory are matched with compelling business examples and actionable processes that will allow leaders to focus on creating the connectedness that today and the future's workforce so crave. The business applications are real and the reading a joy. -- Julie Laulis, CEO, Cable One, Inc.

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Book SynopsisOutlines a systematic framework for enabling greater productivity without overworking, sharing strategies on how to eliminate unnecessary tasks while streamlining essential employee functions. By the co-author of the best-selling Multipliers. 75,000 first printing.

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Book SynopsisPerforming Organizational Paradoxes takes a constitutive, process approach to organizational paradoxes. It underscores the performative nature of paradox through underlying dialectical tensions, its sociomaterial foundations, and power features that bring paradoxes to life, sustain them, and enable their transformation. The book first situates a constitutive approach in the extant organizational paradox literature, by broadening the constitutive approach and addressing the many debates and inaccuracies around it. For the novice, several early chapters devote themselves to considering how paradoxical tensions present themselves, invite responses, and interrelate through their organizing outcomes. For the advanced, latter chapters consider the ubiquity of power and paradox, how bodies escape the quarantine of their paradox narratives, how inventive category work can resist power-imbued paradoxes, and an agenda for future research that challenges scholars to do more on the process side of paradox.Filling an important gap in the existing literature, this book will be a key resource for scholars and students in the fields of communication, management, educational administration, organizational psychology and any other fields that study organizations.

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Book SynopsisHow to get past the most common myths about creativity to design truly innovative strategies We tend to think of creativity in terms reminiscent of the ancient muses: divinely-inspired, unpredictable, and bestowed upon a lucky few. But when our jobs challenge us to be creative on demand, we must develop novel, useful ideas that will keep our organizations competitive. The Myths of Creativity demystifies the processes that drive innovation. Based on the latest research into how creative individuals and firms succeed, David Burkus highlights the mistaken ideas that hold us back and shows us how anyone can embrace a practical approach, grounded in reality, to finding the best new ideas, projects, processes, and programs. Answers questions such as: What causes us to be creative in one moment and void in the next? What makes someone more or less creative than his or her peers? Where do our flashes of creative insight come from, and how can we generate more of tTrade Review“An engaging book that makes its case in good, clear language… [Burkus] forces us to challenge some widely held assumptions.” —Morgen Witzel, The Financial Times “Outlines how anyone—especially entrepreneurs—can embrace a practical approach to finding the best kind of mojo for new projects, processes and programs.” —Entrepreneur.com (selected as a “Best Business Book to Get Cozy With This Fall”) “We may no longer literally worship the Muses, but the myths surrounding creativity continue to delude us. In this smart and urgent book, David Burkus explodes these myths and replaces them with the scientific results of modern research on creativity and innovation.” —Daniel H. Pink, author, To Sell is Human and Drive “Creative potential is all too often held captive by misconceptions. Burkus tackles the myths head on and digs into the true underpinnings of creative insight. It turns out that great ideas are within your grasp as soon as you take the reins. Read this book to free yourself of the myths and assumptions that burden your true creative potential.” —Scott Belsky, author, Making Ideas Happen and cofounder & CEO, BEHANCE “Through rigorous research and engaging stories, Burkus debunks the myths of creativity and illuminates a creative process that makes ingenuity accessible to all. If you seek a more innovative company, The Myths of Creativity is a brilliant find.” —Liz Wiseman, author, Multipliers, and founder, The Wiseman Group “David Burkus is an important new voice, both as a scholar and storyteller, as well as a commentator of the emerging ‘GenEntrepreneur’ in America.” —Peter Sims, author, Little Bets, and founder, BLK SHP “The Myths of Creativity speaks the truth. The processes, environments, and organizational structures that foster creativity, as well as the obstacles that inhibit innovation, are laid bare. David Burkus uncovers the hidden elements which have been at the core of Continuum's innovation process, driving us to find better answers to the biggest questions.” —Gianfranco Zaccai, president, chief design officer, and founder, Continuum “You must embrace your creative ability in order to thrive in today's marketplace. David Burkus swiftly and effectively debunks the myths that limit your creative firepower.” —Todd Henry, author, The Accidental Creative Table of Contents1 The Creative Mythology 1 2 The Eureka Myth 17 3 The Breed Myth 33 4 The Originality Myth 49 5 The Expert Myth 67 6 The Incentive Myth 87 7 The Lone Creator Myth 105 8 The Brainstorming Myth 125 9 The Cohesive Myth 141 10 The Constraints Myth 159 11 The Mousetrap Myth 177 Notes 195 Acknowledgments 203 About the Author 205 Index 207

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Book SynopsisIDEO founder and Stanford d.school creator David Kelley and his brother Tom Kelley, IDEO partner and the author of the bestselling The Art of Innovation, have written a powerful and compelling book on unleashing the creativity that lies within each and every one of us.Too often, companies and individuals assume that creativity and innovation are the domain of the creative types.  But two of the leading experts in innovation, design, and creativity on the planet show us that each and every  one of us is creative.  In an incredibly entertaining and inspiring narrative that draws on countless stories from their work at IDEO, the Stanford d.school, and with many of the world's top companies, David and Tom Kelley identify the principles and strategies that will allow us to tap into our creative potential in our work lives, and in our personal lives, and allow us to innovate in terms of how we approach and solve problems.  It is a book that will help each of us be more productive and successful in our lives and in our careers.

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Book Synopsis"The gold standard for communication training programs."âUSA Today Business communication sucks. At each meeting and presentation, we are inundated with information, leaving us thirsting for inspiration. Sure, we will check off an action item because we have to . . . but what if we were actually inspired to do something? What if we were so moved that we wanted to do it?Leaders must earn the license to lead. Not by expertise, authority, or title alone, but by influence. In Communicate to Influence, you will learn the secrets of the Decker Method

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Book SynopsisWhat is a boundary? Simply put, a boundary is a property line that defines ownership, and responsibility. Beginning with a lucid description of how brains actually work, the author applies those principles to the critical aspects of a leader's work: how to manage teams, coach direct reports, and instill an organization with values and culture.Trade Review"...the book offers a valuable perspective and ideas." -- Booklist

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Book SynopsisTrade Review"A well-organized system that could be used as a personal tool or as a workbook for team-development seminars." -- Booklist "The authors succeed brilliantly in addressing a critical but unexplored phenomenon-- how leaders unleash smarts and capability in others. Multipliers is a must read for all those who aspire to lead in the knowledge economy." -- C.K. Prahalad, Paul and Ruth McCracken Distinguished University Professor, University of Michigan and author of The Fortune at the Bottom of the Pyramid "As Lincoln famously put the question: How do leaders 'bring out the better angels of our nature?' Multiplers gets closer to answering this fundamental leadership question than anything I've read in years." -- -Warren Bennis, Distinguished and University Professor at the University of Southern California and author of Still Surprised: A Memoir of of a Life in Leadership. "This book will speak to every CEO and CFO. Multipliers get so much from their people that they effectively double their workforce for free." -- -John Doerr, General Partner, Kleiner Perkins Caufield & Byers "Every so often a book comes along that forces us to ask important and difficult questions of ourselves. Multipliers is such a book. Liz Wiseman and Greg McKeown challenge us to imagine a dramatically more productive future for our organizations" -- -Tim Brown, CEO, IDEO "In over 30 years of evaluating executives it was clear to me that some achieved much more than others, but it wasn't always clear why. Wiseman and McKeown present a fresh and compelling analysis of how Multipliers create value while others destroy it." -- -Tom Friel, Former CEO and Chairman of the Board, Heidrick & Struggles "Multipliers is a great manifesto for today's leaders. The authors provide a hands-on guide showing leaders how to make their total organization smarter by tapping the brainpower of everyone at all levels. A very timely and insightful book." -- Noel Tichy co-author of Judgment with Warren Bennis, and Professor of Management & Organizations at the University of Michigan "We've all known Multipliers-people who bring the best, not the worst, out of everyone around them. They're a company's greatest resource. If you want to learn how to become a Multiplier or transform others into genuine Multipliers, read on." -- -Kerry Patterson, bestselling author, Crucial Conversations "A fascinating book that shows how mindsets shape the way people lead. This book will forever change the way we think about leadership." -- -Carol Dweck, Lewis & Virginia Eaton Professor of Psychology, Department of Psychology, Stanford University; author of Mindset "Wiseman and McKeown's insights are helpful, practical, and relevant. Any leader who needs to get more done with the same (or fewer) resources will find this book a gift and a valuable resource." -- -Dave Ulrich, Professor, Ross School of Business, University of Michigan "As managers around the world grapple with a complex economic environment, this book provides a rich roadmap for extracting the full value of the people in their organizations. This book is a great investment for anyone managing a business in the innovation marketplace." -- -Jeff Henley, chairman of the board, Oracle Corporation "Multipliers is a compelling read. A must have manual for any in a leadership position or aspiring to become a leader. It's obvious Liz Wiseman and Greg McKeown did their homework and those of us who read Multipliers are all the better for it." -- -Byron Pitts, 60 Minutes "This engaging and subversive book asks a vital question: "How can we grow and harness human talent to address the great issues of our day?" Multipliers makes us rethink many of our old assumptions." -- -Gareth Jones, visiting professor, IE Madrid; coauthor, Why Should Anyone Be Led by You? "This book touches upon such a fundamental truth about leadership-one that has been waiting to be named, explored, and finally addressed. Liz and Greg have created a language that will be with us for a very long time impacting millions." -- Verne Harnish, Founder, Entrepreneurs' Organization (EO), CEO, Gazelles "Multipliers is brilliant and extraordinarily timely! It belongs on the bookshelf of every leader-and every leadership scholar." -- -Roderick M. Kramer, William R. Kimball Professor of Organizational Behavior, Stanford University Graduate School of Business

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Book SynopsisA Practical Guide to Using the Principles of Servant Leadership Leadership is a calling. And servant leadership—the idea that managing with respect, honesty, love, and spirituality empowers employees—helps individuals answer that calling. Bestselling author and former Fortune 500 executive James A. Autry reveals the servant leader’s tools, a set of skills and ideals that will transform the way business is done. It helps leaders nurture the needs and goals of those who look to them for leadership. The result is a more productive, successful, and happier organization, and a more meaningful life for the leader. Autry reveals how to remain true to the servant leadership model when handling day-to-day and long-term management situations, including how to: •Provide guidance during conflict and crisis •Assure your continued growth and progress as a leader •Train managers in the principles of servant l

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Book SynopsisPositive Psychology at Work brings the fields of positive psychology and appreciative inquiry together for the first time to provide leaders and change agents with a powerful new approach to achieving organizational excellence. Draws together positive psychology and appreciative inquiry in the context of leadership organizational challenges for the first time Presents academically rigorous and referenced material in a jargon-free, accessible manner Arranged with chapters focused on specific organizational challenges to allow readers to quickly find ideas relevant to their unique situation Features short contributions from experienced practitioners of positive psychology and Appreciative Inquiry, and includes case studies from the UK, Europe, Australia and the USA Trade Review“For these reasons, Lewis’s timely and accessible book will be useful to business leaders and introductory audiences interested less in the science behind positive psychology and appreciative inquiry than in its ready application to the organizational setting.” (PsycCRITIQUES, 11 July 2012) "Overall, this is a very readable book, of more interest to the business and organisation leader than to the practising psychologist, for whom the lack of detailed referencing and methodological evaluation would be problematic. However, if, like me, you are not versed in the psychology of work or for that matter, positive psychology, but you do have a practical interest in how organisations (don't) work, maybe simply as an employee, then this book is a very readable introductory text with lots of ideas for activities and reflective activities as well as further reading." (BPS South-West Review, Spring 2012) "Highly recommended. Business collections serving lower-division undergraduates and above." (Choice, 1 November 2011) "Overall, I would recommend this book to postgraduate researchers, consultants and senior managers who are serious about wanting to invest the time to learn more about the use of positive psychology and appreciate inquiry to improve organisations." (The Psychologist, 1 October 2011) "I believe this book will quickly become a classic reference text. In just over 200 pages Lewis has produced a content rich, accessible work that readers will want to revisit regularly. And I’ve no doubt they will be pleasantly surprised at how much fresh information they glean each time they do." People Management, April 11 "Overall, this is a very readable book, of more interest to the business and organisation leader than to the practising psychologist, for whom the lack of detailed referencing and methodological evaluation would be problematic. However, if, like me, you are not versed in the psychology of work or for that matter, positive psychology, but you do have a practical interest in how organisations (don’t) work, maybe simply as an employee, then this book is a very readable introductory text with lots of ideas for activities and reflective activities as well as further reading." BPS South-West Review, Spring 2012 Table of ContentsAbout the Author xi Book Contributors xiii Preface xvii Acknowledgements xxi The Short Version of This Book xxiii 1 Introduction to Positive Psychology 1 Positive Psychology is Not Positive Thinking 2 How Positive Psychology Differs from Positive Thinking 3 The Ethical Bias of This Book 6 Key Themes of the Book 8 2 Positive Workplaces 11 Introduction 13 What is a Positive Workplace? 13 How Does Positive Organizational Behaviour Turn into Positive Organizational Performance? 20 Organizational Culture 23 The Organization as a Complex Adaptive System 26 Why is Culture so Hard to Change? 31 How to Create Positive Workplaces 34 Summary 37 Further Reading 38 3 Positive Engagement and Performance 39 Introduction 40 Active Engagement at Work 42 Strengths and Talents 42 Flow 51 Mindfulness 52 Management Influence on Engagement and Productivity at Work 53 Goal Seeking 54 Goal Setting 56 Goal Setting and Environment Contingencies 58 The Meaningfulness of Work 63 Strategies for Increasing the Meaningfulness of Work 64 Summary 67 Recommended Reading 69 4 Positive Communication and Decision-Making 71 Introduction 71 Communication 72 Connectivity 74 Dynamic Patterns of Communication 76 How to Build Positive Communication and Increase Performance 78 Leadership and Positive Communication 78 Best Self-Feedback 79 Decision-Making 83 Emotions in Decision-Making 86 Micro-Decision-Making 91 Other Factors that Enhance Decision-Making 92 Moving from Decision-Making to Sense-Making 96 Summary 99 Further Reading 100 5 Positive Leadership and Change 101 Introduction 101 Leadership 102 Psychopathic Leaders 107 Organizational Change 124 Approaches to Change 125 Leadership Change Behaviour 130 Effective Leadership Behaviour 131 Developing Strategy 134 Summary 136 Further Reading 137 6 Positive Sustainable Growth 139 Introduction 139 Psychological Capital 142 Appreciative Inquiry 158 Positive Profusion Theory of Growth of the Positive Organization 166 The Three-Circle Strengths Revolution 168 Summary 170 Further Reading 170 7 Positive Relationships at Work 171 Introduction 172 Positive Team Working 174 High Quality Working Relationships 184 Summary 192 Further Reading 193 8 Positive Transformation 195 Introduction 197 Key Processes of Flourishing and Inspiring Workplaces 197 Why Organizations Ignore the Transformative Collaboration Approach to Change 199 Transformative Collaboration 204 Patterns of Organizational Life 204 Transformative Collaboration Approaches 213 Summary 221 Further Reading 227 Other Things You Need to Know 229 How to Live a Happy and Meaningful Life 229 How to Have a Better Quality Old Age 229 References 231 Index 239

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Book SynopsisThis updated edition explores the basic components of the framing process including communication goals, mental models, context, priming for spontaneity, language use, and believability frames (for ethical communication). This new edition is organized to emphasize the skills, science, art ethics and the history of research on framing.Table of ContentsPreface. Who Should Read This Book. Overview of the Contents. Acknowledgments. 1. The Reality of Framing. The Rules of Reality Construction. Test Your Framing Style. Framing Through Pictures? 2. The Skill of Framing. Culture and Its Discourses. Mental Models. Core Framing Tasks. 3. The Science of Framing. Priming for Spontaneity. Priming Mental Models. Priming for Opportunity. Priming for Language. Priming After Mistakes and Gaffes. Building Complex Mental Models. 4. The Art of Framing. Framing as a Craft. The $1,000,000 Question: Combining Framing Devices. 5. The Emotion of Framing. Emotional Intelligence and Framing. Emotional Contagion and Framing. Emotional Regulation and Framing. 6. The Ethics of Framing. Ethical Codes and Why We Need Them. Creating Mindfulness. Moral Positioning. On Crucibles and Teaching Moments. 7. The Leadership Context of Framing. Context, Leadership and Framing. Now It Is Your Turn. 8. The Applications of Framing. Conversations. Framing for Campaigns. Glossary of Framing Terms. Notes. References. The Author. Index.

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Book SynopsisSimple Habits for Complex Times teaches leaders three transformational practices that will enable them to thrive in the face of increasingly complex challenges with uncertain outcomes. By learning to take multiple perspectives, ask different questions, and see the system in which they must work, leaders can elevate their performance. This book shows them how.Trade Review"[Berger and Johnston] focus on several perspectives and actions that leaders can use to guide their organizations through difficult times . . . This well-written and well-researched book will especially appeal to those in leadership positions who are looking for effective tools to deal with change and challenges . . . Recommended"—T. R. Gillespie, CHOICE"Three cheers!!! This book doesn't just tell you how. It shows you how to become a more effective leader in conditions of complexity and vulnerability—in other words, circumstances that we face all the time. Rather than a simple recipe that fits some adolescent dream of perfection, it's an invitation into lifelong learning that will transform you and your organization. Welcome! All aboard?"—William R. Torbert, Boston College and Principal, Action Inquiry Associates"This book is a superb exploration of the ways that complexity calls on leaders to think, act, and engage differently. It will leave you with a few simple, yet powerful, habits that will change you as a leader . . . and a person. A landmark work!"—Michael Rennie, Global Leader, McKinsey & Company, Organization and Leadership Practice"Garvey Berger and Johnston are superb teachers! Simple Habits for Complex Times is a perfect blend of 'story' and 'lesson.' You'll keep turning the pages and the pages will turn you into a better leader."—Robert Kegan, Harvard University and co-author of Immunity to Change"Faced with dramatic change, leaders in all sectors must boldly think anew. As a woman from the global south, leading a large global non-government organization, I need new models and approaches to leading in this new world. Keith and Jennifer offer me stimulating and refreshing advice on how I can think and act differently to achieve enduring change."—Winnie Byanyima, Executive Director, Oxfam International"This is the perfect guide to corporate transformation. Changing consumption patterns are turning business models upside down. Garvey Berger and Johnston show you how to drain the swamp of ambiguity, squarely face unexpected challenges, and seize new opportunities."—Eric Passmore, Chief Technology Officer, Online Publishing and Media, Microsoft Corporation"Berger and Johnston offer a refreshing and bold take on meeting the challenges of leadership, fearlessly slaying sacred cows of previous theories to illuminate a model for the emerging future."—Erica Ariel Fox, New York Times bestselling author of Winning From Within"This is mandatory reading if you want a shot at navigating complexity with grace. Jennifer and Keith render complexity visible, accessible, and workable. We all know about the pressures of uncertainty and the rapid pace of change, but 'the how' of being a leader has been unfathomable—until now. "—Gayle Karen K. Young, Chief Talent and Culture Officer, Wikimedia Foundation"Simple Habits for ComplexTimesgives us a glimpse into the future—providing practical approaches not only to cope with complexity, but to learn and thrive in it. Practicing these simple, counterintuitive habits will enable leaders to grow past their limits. If you're serious about maximizing your leadership potential, this is a terrific book."—Larry Clark, Vice President of Talent Management and Development, Comcast CableTable of ContentsContents and Abstracts1Leading the possible chapter abstractThis chapter introduces what the authors mean about complexity, volatility, ambiguity and uncertainty (VUCA) that seem to be growing in workplaces and families. The chapter begins to explore the three habits of mind that frame the development of the ideas through the other chapters. These habits for leaders are asking different questions, taking multiple perspectives, and seeing more of the system. 2Engage With Complexity, But Keep It Simple chapter abstractThis chapter describes how leading in complex situations requires different approaches than leading in more knowable contexts based on the use of the Cynefin framework. The chapter points to the welter of demands on leaders to simplify to focus on what is most important, to measure progress, and report on performance. Unfortunately, methods to simplify and focus are effective when the situation is known or a right answer can be figured out, but in complex situations, there are too many interconnected variables to be able to predict what might happen and so quite different methods are needed to lead effectively. The chapter demonstrates leadership approaches needed in complexity, including setting a clear direction and boundaries for the organization or project and then conducting safe-to-fail experiments to learn the inclinations of the system and discover what works and what does not. 3Say What You Think, Listening for the Ways You Might Be Wrong chapter abstractThis chapter argues some of the most profound changes leaders can make to ways they lead are based on how they engage with people and how they change their thinking about this. Leaders are rewarded for being good problem solvers and thus coming to difficult conversations or running meetings, assuming that other people have problems or are problems that they need to solve. This chapter offer a new mindset of seeing others as people who make sense of the world differently and from whom the leader could learn useful insights and gain a bigger view of the situation. This sensemaker mindset radically changes how leaders lead. The chapter sets out a simple model for leaders to follow: giving clear data, separating out feelings and interpretation, and being genuinely curious and actively listening to the ways other people are making sense of things. 4Create A Clear Vision For An Unclear Future chapter abstract 5Make Rational Use Of Human Irrationality chapter abstractThis chapter applies the insights of derived recent decades from behavioral economics about the mix of rationality and emotion that is at play in the ways humans perceive things and make decisions and how this shapes us as leaders. The authors identify common biases and mindsets leaders need to be aware of and how they might use this awareness to increase their effectiveness. Biases highlighted include thinking we are considering all the data, but seeing only data that supports what we already believe or have already decided; thinking we consider the future carefully, but being captured by the past (or superimposing the past on what we say the future will look like); and how thinking we see the world and our colleagues clearly, but really mostly judging by using our somewhat paranoid sense of the intentions we project on them. 6Communicate Your Certainty About Uncertainty chapter abstractTheories of effective communications assume crisp clear consistent messages repeated on many occasions and leaders actually discover crispness, clarity, and consistency are in short supply when the situation is complex. Leaders in complex situations need to have different sorts of conversations from the very beginning. The chapter describes a non-linear process of communication and the factors leaders need to pay attention to. These include setting the conditions for the initial direction and the initial boundaries, communicating a mindset about the direction and boundaries; Engaging emotions as well as logic and using stories and metaphors; attaching these ideas to things that have worked in the past; changing the messages as you learn, and listening well to enable feedback. 7Grow Your People To Be Bigger Than Your Problems chapter abstractThis chapter applies the ideas of adult development to how leaders might build organizations better equipped to work in conditions of volatility, uncertainty, complexity, and ambiguity. This depends on beginning with a mindset that people can grow and understand the world differently. From that basis, adult development theories can provide a growth framework for understanding how different adults may make sense of these challenges and how to change organizational practices to have work be a place where people are able to grow their capabilities. The chapter also provides examples of a number of organizational policies or values that are intended to do good things and also, perversely, may constrain people's development in the workplace. These include commitments such as hiring the smartest people, holding people accountable for results, using competition to sharpen people's performance, and always treating people the same. 8Lead Change as the New Normal chapter abstractThis chapter presents a change model for leaders working in complex adaptive situations. The authors make the point that the ways leaders are required to be different during times of uncertainty and complexity are the same ways leaders can intentionally use to create a change in their organization (also a time of complexity and uncertainty). The core elements of this model are: Determining what's predictable and what's not, and leaning in to the unpredictable settings; creating a feedback rich organization to support constant learning; choosing direction and building guardrails; examine the present situation and looking for the current patterns of attraction; experimentingand learning; communicating clearly in uncertain times; and, all the while, developing a growth mindset in yourself and others.

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Book SynopsisI wish they'd given me this book along with our $49M Series C round of funding. It would have been equally valuable. Essential wisdom put into a clear structure that is memorable and actionable.' Darrell Benatar, President and Executive Chairman, UserTesting, IncThe Five Modes of Leadership delivers a compelling playbook for getting the best out of your team and yourself. The ideas are presented in a style that is easy to read, easy to remember, and easy to implement.' Brent Lang, Chairman & CEO , Vocera Communications, Inc.This book is mandatory reading for anyone who cares about becoming a leader. As Mr. Wyatt aptly points out, leaders aren't born they are made; and his remarkable book will help you hone your skills to unlock your leadership potential. Bring a pen and prepare yourself - this isn't just a book it's a graduate level course on how to think, decide, act and lead - a must read for all aspiring leaders!' Alden Mills, author of Unstoppable Teams: The Four Essential Actions of High-Performance Leadership and Be Unstoppable, Inc 500 CEO and former Navy SEAL platoon commander.This book offers comprehensive advice, based on decades of successful training results, skillfully condensed into an easily digested format. This original blueprint for leadership will help you inspire people to follow your lead and share your vision.You will have discovered how great leaders choose the right mode of leadership for every occasion, with people''s efforts coordinated and team members focused upon producing the outcomes you want.Leadership can be split into five different modes each outlined in the book that will allow to adopt the best approach in each situation. New and experienced leaders at all levels will find practical advice that can be employed immediately.At several stages in my professional life I have worked with and for Stuart Wyatt. And he has also worked for me. That has enabled me to witness that by employing the five modes of leadership people can strike an effective balance between motivational positivism and down to earth coordination of people and resources. I have seen the results, up close and personal. It works.' Steve C. Brazier, CEO of HexCel Designs, ex Director of Global Education at Promethean. Discoverer of the mathematical principle upon which the Arokah puzzle is based.An indispensable reference book for anyone serious about management and leadership.' Joe Cussens, Managing Director, The Bath Pub Company LtdStuart Wyatt is the most disciplined and effective business leader I've met. This book represents the practices I've personally seen him employ successfully over the past 30 years. Every leader and manager should read this book and consider using its lessons to achieve heightened success.' Mike Faith, CEO, Headsets.com, Inc.Unlike most business books that can be summarized in a page or two, Wyatt provides practical, no-nonsense advice on five different modes of leadership. Whether you're a senior leader looking to refresh your skills or a new manager developing your leadership toolkit, this book will help.' Chris Hicken, General Partner, HFF Capital

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Book SynopsisHave you ever wondered, “If I could go back in time and talk to my twenty-year-old self, what would I say?” In The Vagrant, a brash young executive finds himself asking that exact question when his world is turned upside down. From Dan Rockwell, creator of the popular Leadership Freak blog, and John David Mann, coauthor of the award-winning classic The Go-Giver, The Vagrant follows Bob, a bright, up-and-coming leader in the health care business who leads a team of forty at a large city hospital. When he’s called up to the seventh floor one fine spring morning, he fully expects a promotion in line with his C-suite aspirations. Instead, he’s fired. Moments after losing his job, Bob has a strange alleyway confrontation with a homeless man rambling about “the four impediments of the Apocalypse.” To Bob, his words are nothing but incoherent ranting, but they soon prove eerily prophetic. In the weeks that follow, Bob loses everything he holds dear - his apartment, possessions, reputation, and health - and ends up living on the street . . . until chance leads him back to that same alley and he crosses paths with the strange man once again. In this timeless, eye-opening tale of redemption, Bob’s tailspin journey through loss and catastrophic failure invites readers to examine the nature of genuine leadership and embark upon their own story of self-discovery.

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Book Synopsis Turn team members into innovatorsMost organizations approach innovation as if it were a sideline activity. Every so often employees are sent to “Brainstorm Island”: an off-site replete with trendy lectures, creative workshops, and overenthusiastic facilitators. But once they return, it’s back to business as usual.Innovation experts Paddy Miller and Thomas Wedell-Wedellsborg suggest a better approach. They recommend that leaders at all levels become “innovation architects,” creating an ecosystem in which people engage in key innovation behaviors as part of their daily work.In short, this book is about getting to a state of “innovation as usual,” where regular employees—in jobs like finance, marketing, sales, or operations—make innovation happen in a way that’s both systemic and sustainable.Instead of organizing brainstorming sessions, idea jams, and off-sites that rarely result in success,Trade Review"Refreshingly, this book forgoes the usual conceit that its readers are CEOs whose whims translate into immediate impact and aims squarely at ordinary managers..." -- New York Observer "Innovation As Usual: How to Help Your People Bring Great Ideas to Life is a handy resource for business people in leadership positions, its subtitle capturing its value brilliantly. Knowing how to help employees activate great ideas is the essence of what good managers do and the methods for doing it well are passed on in this how-to manual...Together the authors have compiled a concise collection of case studies involving businesses that have managed to make innovation a regular -- and lucrative -- part of their operations. It distils the wisdom taken from these studies into six points. This level of clarity and focus means you could finish the book in two to three sittings and be ready to mend "choke points" on your company's "creative path" the very next day." -- The Big Issue "Innovation as Usual is a very useful book for leaders interested in building innovation into the DNA of their organization." -- Research-Technology Management "Business leaders need to help people working for them to be innovative as part of their daily working lives rather than just during isolated brainstorming events." -- The Future of Business "The book at first glance seems to be a light-footed management consulting book, you should not be deceived... The last part of the book is full of suggestions that the curious and diligent reader can dig into. It is a book that is solidly grounded and should be required reading for all CEOs who want to maintain their lead." -- Berlingske (Denmark) "Professor Miller challenges thinking on the importance of innovation within organisations." -- B&T (Australia) "In 'Innovation as Usual', the authors argue that the art is not to treat innovation as some sort of fashionable accessory but to build it into a company's culture." -- Sunday Times "Where Innovation as Usual really cuts through the white noise is that it is fearless in its message (the section on how to kill off ideas is particularly useful). And the message is loud, clear and simple. For innovation to happen in a meaningful way it has to be part of daily work." -- Engineering & Technology Magazine, The Institution of Engineering and Technology "Miller and Wedell-Wedellsborg are world-class empiricists and diehard pragmatists" -- First Friday Book Synopsis (ffbsccn.wordpress.com) ADVANCE PRAISE for Innovation as Usual: Vijay Govindarajan, Professor, Tuck School of Business at Dartmouth College; bestselling author, Reverse Innovation-- "This book is about an idea whose time has come. An eminently practical guide on how to convert innovative ideas into commercial success." Jorgen Vig Knudstorp, CEO, The LEGO Group-- "Innovation as Usual shows you how to make innovation happen within your team on a regular basis. A rich and fascinating read." Jessica Jackley, Cofounder, Kiva; venture partner, Collaborative Fund-- "Innovation as Usual is packed with powerful ideas and practical advice for aspiring innovators. A great guide for people who want to make the world a better place." Jacob Holm, President and CEO, Fritz Hansen A/S-- "I've been looking for this book for a long time! Innovation as Usual provides an easy-to-implement process on how to organize the innovative instincts of the people in your company." Frans Johansson, CEO, The Medici Group; author, The Medici Effect and The Click Moment-- "The authors challenge the notion that innovation cannot happen as part of every leader's day-to-day responsibilities. It is packed with vivid examples and great tactics to ensure consistent execution of exciting new ideas for any leader within an organization. Great read!" Joergen Bardenfleth, Strategy Director, Microsoft International; Chairman, Symbion-- "If you are tired of reading about innovation as fluffy stuff and want to create results by doing new things, this is the book for you."

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Book SynopsisFrom the CEO of Umpqua Bank, the essential leadership practices that allowed the West Coast's largest independent community bank to emerge from the economic crisis even stronger than before.Trade Review“Ray and his colleagues have remained true to their values, their belief system, their distinctive point of view about what their company could be and the role it could play in their customers’ lives. In a book filled with powerful insights, pragmatic takeaways, and colorful stories, this to me is Ray’s ultimate lesson, and one that applies in good times and tough times.” —From the Foreword by William C. Taylor “I’ve always believed that great leaders know when to stay the course, adjust, and reinvent. Ray Davis articulates this and much more in Leading Through Uncertainty, helping leaders understand the importance of outlining a vision and strategy. Ray’s smart and practical thoughts on leadership provide great insight, and leaders at all levels will benefit from reading this book.” —John Chambers, chairman and CEO, Cisco “Ray Davis understands the complexities of leading effectively regardless of the economic environment. The advice in Leading Through Uncertainty is excellent and will improve both your leadership skills and results.” — Tim Boyle, president and CEO, Columbia Sportswear “Ray Davis’s Leading Through Uncertainty is thoughtful, insightful, and—perhaps most importantly—fundamentally practical. For those who want to make a difference in their organization, this is a must-read.” —Diana Oreck, vice president, Ritz-Carlton Leadership Center “Not many companies can say they’ve emerged from the economic environment of the past few years stronger than they were before it began. Ray Davis can. In Leading Through Uncertainty, he shares the real-world insight and business practices that today’s leaders need to navigate the uncertainty and opportunity of the 21st century economy.” —Gary Hamel, author, What Matters Now “Ray Davis is that rare combination: a visionary with the straightforward voice of a pragmatist. He understands that today’s companies must be flexible, transparent, and customer-centric—and Leading Through Uncertainty provides a clear roadmap for anyone in a leadership position on how to get there.” —Ed Herlihy, partner, Wachtell LiptonTable of ContentsForeword by William C. Taylor ix Introduction: The Great Uncertainty xiii Part 1 Leading Yourself Chapter 1: The New Normal 3 Chapter 2: The Truth, Nothing But the Truth 23 Chapter 3: Problems and the Healing Process 39 Chapter 4: Control and Uncertainty 51 Chapter 5: Exercise Your Intuition 65 Part 2 Leading Your Organization Chapter 6: Be Really Good at the Basics 81 Chapter 7: The Value of a Value Proposition 91 Chapter 8: Be Available 103 Chapter 9: Motivate and Inspire 113 Chapter 10: Leverage Your Assets 125 Part 3 Leading the Way Chapter 11: Reputation Counts 137 Chapter 12: Create Buzz (But Manage Crisis) 147 Chapter 13: Build Momentum 161 Chapter 14: Practice Incremental Evolution 171 Conclusion: Lead On 181 Notes 185 Acknowledgments 191 About the Authors 193 Index 195

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