Management and management techniques Books
John Wiley and Sons Ltd Raving Fans
Book SynopsisWritten in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn''t good enough anymore. If you really want a booming business, you have to create Raving Fans.This, in a nutshell, is the advice given to a new Area Manager on his first day--in an
£16.50
Amazon Digital Services LLC - Kdp Farm Dont Hunt The Definitive Guide to Customer Success
£19.08
Juta & Company Ltd Management for Engineers Technologists and Scientists
Book SynopsisAn introductory-level management textbook written specifically for those studying and working in an engineering discipline. This updated third edition includes a new chapter on engineering ethics and professionalism as well as a workbook on CD.Table of ContentsThe environment in which technical people work; principles of general management; human resource management; the impact of employment relations and labour legislation on an organisation; managing people and teams; engineering contracts and law; operations management; total quality management; an introduction to safety management; maintenance management; marketing and diffusion of innovation; the engineer, user of information and communication systems; principles of project management; introduction to accounting, economics, financial management and budgeting; cost estimating, cost engineering and cost management; time value of money and project selection; business and technology strategy; managing technology and innovation; an overview of environmental management and sustainable development; concepts for management practices; entrepreneurship; ethics for engineering professionals.
£67.46
Bloomsbury Publishing PLC Dictionary of Business
Book SynopsisThis volume provides comprehensive coverage of basic business terms used in British and American English. The terms cover all aspects of business life from the office to the stock exchange, international trade fairs, and e-commerce.Trade Review'This is definitely the one I would recommend' Times Educational Supplement 'Best for students and non-native English speakers.' Management Today
£13.62
Harperenfoque Los Cambios en Liderazgo
£13.29
Penguin Random House LLC Elizabeth I CEO
Book SynopsisFew leadership titles have been written on the lives of women. Alan Axelrod, noted historian and business management expert, reveals how Elizabeth I overcame daunting obstacles to win intense loyalty and lead England to greatness. The queen''s long reign offers lessons on: developing a leadership attitude and image enhanced by personal dynamism; becoming an effective coach and mentor skilled at nurturing creativity; manipulating others--subtly and ethically--and knowing and anticipating the enemy.How did Elizabeth meet the challenges that faced her, managing not only to stay alive and keep her imperiled nation afloat, but also to win the intense loyalty of her people and lead England to greatness? Historians and biographers have offered many explanations. Elizabeth I, CEO takes a fresh view, exploring issues that are relevant to leaders--especially business leaders--of today.Table of ContentsIntroductionAn Elizabethan PrologueOne: "My Little Power": A Leader's First Lesson: SurvivalTwo: From Bastard Child to Virgin Queen: Creating a Leadership ImageThree: "Unto Her People": Combining the Common Touch with the Air of LeadershipFour: Keeping the Faith: Creating Common Cause without TyrannyFive: Good Counsel: Building a Loyal Staff - and a Loyal OppositionSix: New Worlds, New Markets: Growing the Enterprise and Crushing the CompetitionSeven: "The Heart and Stomach of a King": Turning Crisis into TriumphEight: Rebellion: Holding onto the PowerNine: Queen of the Bottom Line: Doing Business without ExcusesTen: Winning: A Great Leader Assesses HerselfAppendix: An Elizabethan Chronicle: A Timeline Study of the Age of ElizabethRecommended Reading: The Sources of Elizabeth I, CEOIndex
£21.47
Xlibris Corporation Do Managers Really Know How to Manage How to Lose or Keep a Good Hardworking Employee
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£17.59
Xlibris The Crisis Strikes Crisis Solutions for Workplace Community High Schools Careers Inventions Saving Money Possible Missile Attacks on City and Local Populations
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£17.59
Kogan Page Ltd Strategic Leadership
Book SynopsisJohn Adair is the world's leading authority on leadership and leadership development. Over a million managers worldwide have taken part in the Action-Centred Leadership programmes he pioneered. He is the author of over 50 books, many of which are published by Kogan Page, including the leadership classics, Not Bosses But Leaders and How to Grow Leaders.Table of Contents Chapter - 00: Introduction; Section - ONE: The role; Chapter - 01: Strategic leadership; Chapter - 02: The generic role of leader; Chapter - 03: Levels of leadership; Section - TWO: The seven functions; Chapter - 04: Giving direction; Chapter - 05: Strategic thinking and planning; Chapter - 06: Making it happen; Chapter - 07: Relating the parts to the whole; Chapter - 08: Building partnerships; Chapter - 09: Releasing the corporate spirit; Chapter - 10: Developing today’s and tomorrow’s leaders
£29.99
AuthorHouse Living Among the Lions
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£13.86
AuthorHouse Leadership by Deception Management by Manipulation
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£15.28
AuthorHouse Improving Employee Development Perspectives from Research and Practice
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£12.80
AuthorHouse The Productivity Approach to Value
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£12.72
AuthorHouse The ConstantSum Approach to Business Success
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£14.83
AuthorHouse Collaborative Leadership and Global Transformation Developing Collaborative Leaders and High Synergy Organizations
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£16.42
AuthorHouse Lessons from Leadership Failures The Greenfields Approach
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£14.05
AuthorHouse Word From the Top The Chief Executive
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£12.80
AuthorHouse Word From the Top The Chief Executive
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£17.83
AuthorHouse Management for WINNERS
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£15.28
AuthorHouse Managing EBusiness Projects
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£15.19
AuthorHouse Managing EBusiness Projects
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£21.53
AuthorHouse The Productivity Approach to Value
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£16.77
The Crown Publishing Group Churchchill on Leadership Executive Success in the Face of Adversity
Book SynopsisSuccess often depends on the strength of a single quality: leadership. Winston Churchill is universally recognized as one of the 20th century's great political leaders and his words ring just as true in the world of commerce. A wise, witty, and inspiring leader, Churchill ran Great Britain like a great corporation. Perhaps the finest book on practical leadership ever written. — Brian Tracy Churchill on Leadership demonstrates that the principles that guided Churchill ably translate to private industry today. Author Steven F. Hayward gives strong evidence that, if you remove Churchill from his political context, he would have the resume to be among the great business leaders of any age. Churchill: • was a financier (as chancellor of the Exechequer) and labor negotiator (as home secretary) • managed a large transportation network (as head of the British Navy) and far-flung property holdings (as colonial secretary) • perseve
£13.99
Emerald Group Publishing Limited Advances in Strategic Management Emdeddedness of Strategy v 13 Advances in Strategic Management Embeddedness of Strategy Vol 13 AB Advances in Strategic Management 13
Book SynopsisIntends to act as a vehicle for the communication of research in strategic management. This title contains papers presenting theoretical and/or empirical analysis of strategic problems, comparative and analytical case studies of issues and application of concepts.
£99.40
Emerald Group Publishing Limited Authentic Leadership Theory and Practice Origins Effects and Development Monographs in Leadership and Management 3
Book SynopsisOffers insights on the development of authentic leadership. This volume considers the dynamics whereby such factors as humor, political skill, emotions, resiliency, and moral and spiritual leadership interact with authenticity to foster authentic leader-follower relationships at dyadic, group, and organizational levels.Table of ContentsPreface. (B.J. Avolio, W.L. Gardner, F.O. Walumbwa). Advancements to Authentic Leadership Development Theory. Veritable Authentic Leadership: Emergence, Functioning and Impacts. (A. Chan, S.T. Hannah, W.L. Gardner). Moral Leadership: Explicating the Moral Component of Authentic Leadership. (S.T. Hannah, P.B. Lester, G.R.Vogelgesang). Developing Transparent Relationships through Humor in the Authentic Leader-Follower Relationship. (L. Hughes). The Differential Effects of Socialized and Personalized Leadership on Group Social Capital. (P. Varella, M. Javidan, D. Waldman). Leader Political Skill and Authentic Leadership. (C. Douglas, G.R. Ferris, P.L. Perrewe). The Internal Theatre of the Authentic Leader: Integrating Cognitive, Affective, Conative and Spiritual Facets of Authentic Leadership. (K. Klenke). In Search of Authenticity: Spiritual Leadership Theory as a Source for Future Theory, Research, and Practice on Authentic Leadership. (L.W. (Jody) Fry, J.L. Whittington). Leadership Intervention Research. Where are We? The Status of Leadership Intervention Research: A Meta-analytic Summary. (R.J. Reichard, B.J. Avolio). Measuring Authentic Leadership. Authentic Leadership Measurement and Development: Challenges and Suggestions. (A. Chan). Perceptions of Authentic Leadership: Exploratory Studies. Leader Authenticity Markers: Findings from a Study of Perceptions of African-American Political Leaders. (T.L. Pittinsky, C.J. Tyson). Follower Emotional Reactions to Authentic and Inauthentic Leadership Influence. (M.T. Dasborough, N.M. Ashkanasy). Moving Forward. Resiliency Development of Organizations, Leaders and Employees: Multi-Level Theory Building for Sustained Performance. (C.M. Youssef, F. Luthans). Authentic Leadership in In Extremis Settings: A Concept for Extraordinary Leaders in Exceptional Situations. (T.A. Kolditz, D.M. Brazil). Authentic Development: Leadership Development Level and Executive Effectiveness. (K.M. Eigel, K.W. Kuhnert). Authentic Leadership Development: Emergent Themes and Future Directions. (W.L. Gardner, B.J. Avolio, F.O. Walumbwa).
£97.99
Emerald Group Publishing Limited Comparative Public Administration The Essential Readings v15 Research in Public Policy Analysis and Management Research in Public Policy Analysis and Management 15
Book SynopsisPublic administration scholars and practitioners are increasingly concerned with the need to broaden the field's scope beyond particularistic accounts of administration in given countries. This title brings together seminal readings in comparative, development public administration and contemporary public management scholarship.Trade Review"Globalization has given new urgency and relevance to the writings of the past half century in the innovative field of Comparative Public Administration. The most salient and creative writings to be found in this literature have been compiled by Nancy Lind and Eric Otenyo. They illuminate many trends and problems generated by fading state boundaries and the rise of non-state entities as global actors. Readers will discover how current developments pose novel and challenging problems for anyone thinking about the key administrative problems of our times." Fred RiggsTable of ContentsAcknowledgements Personal Acknowledgements Introduction by Eric Otenyo and Nancy S. Lind Preface by Jamil Jreisat Foreward by Don Kettl PART 1: Comparative Public Administration: Growth, Method and Ecology PART 2: Administrative Development And Development Administration PART 3: Managing Institutions Through Planning and Decentralization PART 4: New Public Management And Reforms Conclusion: Fred W. Riggs Appendix I: Global Organizations of Public Administration
£143.99
John Wiley & Sons Inc Catalytic Leadership
Book SynopsisJeff Luke''s book is simply outstanding and a must read for those public leaders interested in advancing the common good. ?John Bryson, professor of planing and public affairs in the Hubert H. Humphrey Institute of Public Affairs at the University of Minnesota and author of Strategic Planning for Public and Nonprofit Organizations This groundbreaking guide presents a new kind of leadership that addresses the complex problems facing today''s public leaders. These issues?such as economic development, homelessness, teen pregnancy, and many others?are interconnected in nature and have no quick fix solutions. Leaders in federal, state and local agencies must reach out beyond their boundaries to engage a much broader group of stakeholders to create sustainable strategies to address them. The catalytic leader brings together diverse individuals from multiple agencies to address interconnected public problems and work together toward solutions. Filled with case Trade Review"Jeff Luke's book is simply outstanding and a must read for those public leaders interested in advancing the common good." --?John Bryson, professor of planning and public affairs in the Hubert H. Humphrey Institute of Public Affairs at the University of Minnesota and author of Strategic Planning for Public and Nonprofit Organizations "This is a must read for anyone interested in having a positive impact on the future of his or her community." --?Randall Franke, Commissioner, Marion County, Oregon "Jeff Luke has courageously taken on describing in depth what it takes to make progress in an interconnected world. He has done it by recognizing that the new complex stew of theory, practice, and personal skills are what policy makers need for success. Jeff Luke is a keen observer and thoughtful commentator on leadership for the next century." --?Beverly Stein, chair and chief executive, Multnomah County Board of CommissionersTable of ContentsTHE CHALLENGE FACING PUBLIC LEADERS. The Interconnected Nature of Public Problems. Defining Public Leadership. THE CATALYTIC TASKS OF PUBLIC LEADERSHIP. Raising Awareness: Focusing Public Attention on the Issue. Forming Working Groups: Bringing People Together to Address the Problem. Creating Strategies: Stimulating Multiple Strategies and Options for Action. Sustaining Action: Implementing Strategies and Maintaining Momentum. THE FOUNDAMENTAL SKILLS FOR CATALYTIC LEADERS. Thinking and Acting Strategically. Facilitating Productive Working Groups. Leading from Personal Passion and Strength of Character.
£40.38
John Wiley & Sons Living Leading and the American Dream
Book SynopsisLiberty and duty, freedom and responsibility. That''s the deal. John W. Gardner''s life was dedicated to revitalizing the American Dream, a dream that must be recreated by each generation of caring citizens as they reshape it to meet the unrolling future. Now more than ever, citizens must step up and take action to create the world in which we want to live. Living, Leading, and the American Dream is an inspiration and a call to action. Beginning with an exploration of Gardner''s life and values in his own words, this stirring and engaging collection shares Gardner''s vision on personal renewal, community, leadership, and civic engagement. The essays and speeches collected in this transformational volume are founded on Gardner''s belief that we as a people want freedom freedom at home as well as a world where freedom is possible. They are founded on his deep belief in the dignity and worth of the individual and his unshakable resolve to protect and preserve thatTable of ContentsForeword (Bill Moyers). Preface. About John W. Gardner. About the Editor. PART ONE: A Life in Action—and Reflection. 1. Glimpses of My Life. Looking back I see a California boy finding his way through life, endlessly challenged, surmounting obstacles, falling on his face, always studying, always trying, always wondering. 2. In the President’s Cabinet. It was terribly important to respect the difficulty of the job, to respect the best people there, to respect the good parts of those who weren’t the best, and to understand the system even if it was your intention to fight it. 3. Leading Common Cause. As citizens we have every right to raise hell when we see injustice done, or the public interest betrayed, or the public process corrupted. PART TWO: The Courage to Live and Learn. 4. Personal Renewal. Life isn’t a game that has a score. Nor a riddle that has an answer. Life is an endless unfolding, and if we wish it to be, an endless process of self-discovery. 5. How to Tell When You’ve Grown Up. It takes much longer to grow up than one might imagine. 6. The Fourth Maxim. Live, Love, Learn . . . 7. Touch the Earth. Dig your fingers into the soil. Acknowledge your roots. Know where you came from and the earth that nourished you. 8. The Qualities of Creativity. People think of creativity as a kind of psychic wonder drug, powerful and presumably painless; everyone wants a prescription. PART THREE: The Release of Human Possibilities. 9. Commitment and Meaning. We have throughout history shown a compelling need to arrive at conceptions of the universe in terms of which we could regard our own lives as meaningful. We want to know where we fit into the scheme of things. 10. Motivation and the Triumphant Expression of Talent. Talent is one thing; its triumphant expression is quite another. . . . The maturing of any complex talent requires a happy combination of motivation, character and opportunity. 11. The Full Expression of Human Excellence. The question of excellence is only one of the many problems facing a free society. But it is a problem that cuts across all the others. 12. Our Moral and Spiritual Lineage. No one can measure the contagion of ideas, values, and aspirations as expressed in the lives and acts of individual men and women. PART FOUR: Leading and Managing. 13. The Nature of Leadership. The aura with which we tend to surround the words leader and leadership makes it hard to think clearly. Good sense calls for demystification. 14. The Tasks of Leadership. Any attempt to describe a social process as complex as leadership inevitably makes it seem more orderly than it is. Leadership is not tidy. 15. The Heart of Leadership. Executives are given subordinates; they have to earn followers. PART FIVE: Renewing Our Society. 16. The American Experiment. We are capable of so much that is not now asked of us. The courage and spirit are there, poorly hidden beneath self-interest and self-indulgence, waiting to be called forth. 17. Building Community. The process of renewal encompasses both continuity and change, reinterpreting tradition to meet new conditions, building a better future on an acknowledged heritage and the wisdom of experience. 18. Leading Community. Individuals at all levels of society must be prepared to exercise leaderlike initiative and responsibility. 19. The Independent Sector. Americans do not regard the furtherance of public purpose as a monopoly of government, and that belief has brought a great release of human energy. 20. The American Dream. My deepest admiration goes to those many Americans who are keeping the Dream alive today. 21. Freedom and Obligation, Liberty and Duty. When we raise our sights, strive for excellence, dedicate ourselves to the highest goals of our society, we are enrolling in an ancient and meaningful cause. Afterword (Brian O’Connell). Notes. Index.
£22.49
Springer The Economics of Small Firms A European Challenge 11 Studies in Industrial Organization
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£85.49
Springer Integer Programming 46 Mathematics and its Applications
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£24.99
Springer Perspectives in Industrial Organization 13 Studies in Industrial Organization
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£170.99
Springer People in Corporations Ethical Responsibilities and Corporate Effectiveness 1 Issues in Business Ethics
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£85.49
Springer Patinnova 90 Strategies for the Protection of Innovation
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£170.99
Springer Market Morality and Company Size 2 Issues in Business Ethics
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£85.49
Springer Contract Research Conference Proceedings
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£85.49
Springer Autopoiesis and Configuration Theory New Approaches to Societal Steering
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£123.49
Springer Proceedings of the Third European Conference on ComputerSupported Cooperative Work 1317 September 1993 Milan Italy ECSCW 93
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£170.99
Springer Corporate Geography Business Location Principles and Cases 31 GeoJournal Library
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Springer Market Evolution Competition and Cooperation 20 Studies in Industrial Organization
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Springer Ethics and Consultancy European Perspectives 7 Issues in Business Ethics
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Springer Ethics and Consultancy European Perspectives 7 Issues in Business Ethics
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Springer The Service Productivity and Quality Challenge 5 International Studies in the Service Economy
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Springer Facing Public Interest The Ethical Challenge to Business Policy and Corporate Communications Issues in Business Ethics
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Springer Facing Public Interest The Ethical Challenge to Business Policy and Corporate Communications Issues in Business Ethics
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Springer The Professional Knowledge Economy The Management and Integration of Professional Services in Business Organizations
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Springer Financial Conglomerates New Rules for New Players
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Springer Financial Conglomerates New Rules for New Players
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Springer From the Universities to the Marketplace The Business Ethics Journey The Second Annual International Vincentian Conference Promoting Business Ethics
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