Description

Book Synopsis

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn''t good enough anymore. If you really want a booming business, you have to create Raving Fans.

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an

Raving Fans

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    A Hardback by Ken Blanchard

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      Publisher: John Wiley and Sons Ltd
      Publication Date: Publication Date: 1/1/1996
      ISBN13: 9780688123161, 978-0688123161
      ISBN10: 0688123163
      Also in:
      Management and management techniques

      Description

      Book Synopsis

      Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

      America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

      Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn''t good enough anymore. If you really want a booming business, you have to create Raving Fans.

      This, in a nutshell, is the advice given to a new Area Manager on his first day--in an

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