Health systems and services Books

Book SynopsisResolving Tough Community Problems with Teamwork The first resource that shows how key players from local governments, businesses, health care organizations, school boards, churches, and police departments can be turned into a team, working together to improve their communities. The editors have gathered the accumulated wisdom of top consultants and practitioners and share the experiences and accomplishments of these experts who have worked in over fifty community partnerships across North America. A useful, hands-on tool, this workbook contains a wealth of resources--including worksheets, guidelines, overhead slides, and case studies--designed to help every community implement a workable plan of action. It takes you through the Seven Core Processes, a synthesis of interrelated activities and events in which all collaborative efforts engage. Will help communities * Gain insight into the collaborative process * Jump-startTrade Review"The most flexible and comprehensive guide I've found for strategic planning, convening the community, and empowering emerging leaders. Built on a solid theoretical foundation, this book offers a format that is easy to use in real life and real time. The worksheets are organized without being restrictive and the examples are both practical and inspirational." --Karen Papouchado, mayor pro tem, City of Aiken, South Carolina "This is a superb resource for professionals and citizens seeking to create healthy communities." --John McKnight, director of community studies, Institutue for Policy Research, Northwestern University "Read and listen to these stories of people working together to improve their community's health. This book is a must for cities with health providers, consumers, and organizations." --Linda Burnes Bolton, chief nursing officer, Nursing Research and Development, Cedars Sinai Medical Center "The workbook sets a new standard for informative, user-friAndly, helpful, and inspirational materials in community-based collaboration, not only in healthcare but also for many other areas of interest and concern. It should be a basic resource for any community initiatives seeking to become 'learning organizations' in their common efforts." --Arthur Himmelman, principal, Himmelman Consulting, former senior fellow, Humphrey Institute of Public AffairsTable of ContentsOrganizing the Effort. Convening the Community. Creating a Shared Vision. Assessing Current Realities and TrAnds. Action Planning. Doing the Job. Monitoring and Adjusting. Case Study One: Aiken, Growing Into Life. Case Study Two: Chicago, Bethel New Life. Case Study Three: Mesa Country, Healthy Community 2000. Case Study Four: Orlando, Health Communities Initiative. Appendix A: Survey Questions. Appendix B: Capacity Inventory. Appendix C: Logic Model. Appendix D: Sample Action Plan in Progress.

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Book SynopsisNo one who anticipates developing a full-service school shouldproceed without first studying this manual. --Joy G. Dryfoos, author of Full-Service Schools This how-to companion to Joy Dryfoos'' Full-Service Schools is thefirst practical and comprehensive guide to establishingschool-based community health and social support services-such aspsychological counseling and drug prevention. Full service (or integrated services) schools have emerged inresponse to the growing needs of children and families and thedwindling of dollars to support them. Based on the trials andtriumphs of an award-winning program, this indispensable guidecontains everything needed to create a full-service (orintegrated-service) school--from planning processes to fundingstrategies to service delivery. It shows schools and communityagencies how to develop workable joint agreements that accommodatea variety of programs and service delivery approaches. Valuableresources include needs assessment foTrade Review"No one who anticipates developing a full-service school shouldproceed without first studying this manual." --Joy G. Dryfoos,author of Full-Service Schools "Building a Full-Service School documents the process ofestablishing a unique collaboration of more than twenty social andhealth agencies with a county school system. This consortium ofagencies used their inter-relationships to provide more and betterservices for children and their families. I am proud to say that Iwas personally involved with this project through service on theexecutive board for more than six years. The program servicescontinue to grow and are now available in every school in thatpilot county." --Morris L. Max, president, University of WestFlorida "Anyone involved in establishing community partnerships to improvestudent outcomes should read this book. Building a Full-ServiceSchool will save practitioners and policy-makers time, money, andenergy. It is like having your own consultant at your fingertipsguiding you through a series of logical steps to forever change theway we look at communities and schools working together to supportstudents and families." --Marilyn Nagano Schlief, senior programofficer, National Foundation for the Improvement of Education "This book is a 'must-read,' especially by educational and socialservice agency leaders who serve rural populations. The authorshave provided a step-by-step process for creating interagencypartnerships to provide a seamless network of educational, health,and other social services for at-risk children and their families."--William A. Clauss, director, Office for Rural Education, WesternCarolina UniversityTable of ContentsIntroduction. Why Build a Full-Service School? Understanding How Full-ServiceSchools Work. Draw a Blueprint for Collaboration: Planning and Decision Makingwith Stakeholders. Pour a Foundation of Knowledge: Strategies for Assessing CommunityNeeds. Finance the Construction: Identifying Funding Approaches andSources. Frame the Funding Request: Writing Funding Proposals and EvaluationPlans. Furnish the House: Sharing Information, Publicity, andTraining. Conclusion. Resources. Appendix A. Matching Full-Service Goals and Services. Appendix B. Job Description: Full-Service Schools ProgramManager. Appendix C. Community Needs Assessment. Appendix D. Demographic Survey. Appendix E. Full-Service School Facilities. Appendix F. Community Interaction Survey. Appendix G. Funding Sources. Appendix H. Program Evaluation. Appendix I. Characteristics of an Effective Evaluation Plan. Appendix J. Sharing Information. Appendix K. Interagency Agreements. Appendix L. Family Services Program Tools. Appendix M. Examples of Training Topics.

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Book SynopsisManaged Care in the Inner City presents a well-documented and candid look at how the managed care revolution has affected low-income and other vulnerable populations who live in inner cities. This groundbreaking book offers a thorough review of the drastic changes to the way health care is delivered in America''s cities and presents sensible recommAndations for creating programs that will satisfy public health agAndas and also succeed from a policy and health care management perspective.Trade Review"Managed care is a two-edged sword for vulnerable residents of theinner city and the providers that serve them. Managed Care in theInner City provides a balanced and scholarly analysis of thepotential of managed care concepts for Medicaid patients and theuninsured. This book should be read by policymakers at the local,state, and national levels and by providers in public hospitals andcommunity health centers." (Ron J. Anderson, president and CEO,Parkland Health & Hospital System) "If we think of managed care as representing a kind of globalwarming for indigent-care eco-systems, then our urban healthsystems are indeed among the most Andangered. This timely bookprovides us with valuable information and insight with which tounderstand the nature and extent of jeopardy urban health careproviders are facing. In addition to providing a candid andthoughtful diagnosis, the authors go much further by identifyingsome of the concrete strategies and tactics being employed forsurvival in this environment and posing some critical policyquestions that simply cannot be avoided." (Robert Hurley, associateprofessor, Medical College of Virginia) "In this book Dennis Andrulis and Betsy Carrier examine the claimsmade on behalf of managed care and pose unsettling questions as towhether this new cure will really work or only make matters worsefor inner-city residents. The authors, who come from thepublic-hospital sector, are measured and fair in the treatment oftheir subject." (Health Affairs)Table of ContentsTables and Figures. Preface. Acknowledgments. The Authors. Chapter 1: Managed Care and the Ecology of the Inner City. The Inner City Environment. Access to the Health System. Chapter 2: Managed Care, the Safety Net, and Inner CityResidents. Managed Care Organizations: Benefits and Concerns for the InnerCity. Managed Care Respond to Inner City Populations and Their HealthCare Needs. Safety Net Providers, Managed Care and VulnerablePopulations. Chapter 3: Implementing Managed Care in the Inner City. Community Health and Public Health Issues. Physicians and Allied Health Professionals. The Traditional Providers of Care in the Inner City and TheirIntegration with Managed Care. Chapter 4: Integrating Urban Teaching Hospitals into ManagedCare. Old Questions, New Issues for Urban Teaching Hospitals and TheirMedical Schools. Urban Teaching Hospitals and Managed Care: Results from a NationalSurvey. Chapter 5: Financing Managed Care for Urban Populations. Capitation Rates, Risk Adjustment, and Adverse Selection. The Challenges of Attaining Stability in Enrollment. The Special Circumstances of the Uninsured. The Threat and the Opportunity for Inner City Safety Net Hospitals.

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Book SynopsisWritten for top-level executives, this is the thoroughly revisedand updated edition of the 1996 book that has become a classic inthe field. A reliable resource of accurate and timely information,The CEO''s Guide to Health Care Information Systems, SecondEdition, expands on the first edition and includes a greaterfocus on the business value of new information technologies, abroader discussion of health care systems, and a completely newsection on the information technology development lifecycle.Trade Review"3 Stars!" (Doody's Review Service, 3/20/03)Table of ContentsList of Figures, Tables, and Exhibits. About the Authors. Preface. Acknowledgments. 1. Health Care Information Technology. 2. Information Systems Features and Functions. 3. The Integrated Delivery System. 4. The Systems Life Cycle. 5. Managing Health Care Information Technology. Appendix: Technology Concepts. Glossary. Index.

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Book SynopsisMotivated by business pressures, market consolidation, and the pursuit of quality care, health care professionals in all areas of practice are beginning to explore more fully the tremendous potential of disease management-- a systemwide strategy for proactively managing chronic diseases across the entire continuum of care. Disease Management is the first book to bring together systems thinking and organizational structure in a framework for designing, developing, and implementing a comprehensive health management system.

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Book SynopsisSince 1972, The Robert Wood Johnson Foundation has been the nation''s largest philanthropy devoted exclusively to health. To further its mission of improving the health and health care of all Americans, it provides funds for demonstration projects, educational and communications activities, training, policy analysis, and research. As part of the Foundation''s efforts to inform the public, To Improve Health and Health Care, the fifth volume in The Robert Wood Johnson Foundation Anthology series, provides an in-depth look into the programs it funds. Written for policy makers and practitioners as well as interested members of the public, the series offers useful lessons for leaders and educators developing plans for the coming years. This volume includes chapters on: * The Nurse Home Visitation Program * Strategies to treat tuberculosis * Health of Native Americans * Service credit banking * Consumer choice in long-term care * The Health PoTrade Review"The book succeeds well in what it sets out to do..." (Doody's Review, September 2002)Table of ContentsForeword (Steven A. Schroeder). Editors Introduction: Strategies for Improving Access to Health Care Observations from The Robert Wood Johnson Foundation Anthology Series (Stephen L. Isaacs and James R. Knickman). Acknowledgments. Part One: Programs. 1. The Nurse Home Visitation Program (Joseph Alper). 2. Tuberculosis: Old Disease, New Challenge (Carolyn Newbergh). 3. Programs to Improve the Health of Native Americans (Paul Brodeur). 4. Service Credit Banking (Susan Dentzer). 5. Consumer Choice in Long-term Care (A. E. Benjamin and Rani E. Snyder). 6. The Health Policy Fellowships Program (Richard S. Frank). Part Two: A Closer Look. 7. Recovery High School (Digby Diehl). 8. On Doctoring: The Making of an Anthology of Literature and Medicine (Richard C. Reynolds and John Stone). Part Three: A Look Back. 9. The Foundation and AIDS: Behind the Curve But Leading the Way (Ethan Bronner). Part Four: Inside the Foundation. 10. Program-Related Investments (Marco Navarro and Peter Goodwin). 11. Tending Our Backyard: The Robert Wood Johnson Foundation s Grantmaking in New Jersey (Pamela S. Dickson). The Editors. The Contributors. Index. Table of Contents, To Improve Health and Health Care 1997. Table of Contents, To Improve Health and Health Care 1998 1999. Table of Contents, To Improve Health and Health Care 2000. Table of Contents, To Improve Health and Health Care 2001.

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Book SynopsisApplying Quality-Assurance MethodsA Report on the National Demonstration Project on Quality Improvement in Health CareThis book is recommAnded for managers wanting to enhance service quality and productivity. By avoiding mistakes and useless units of activity, gains in productivity occur as quality improves.--Healthcare Financial ManagementLearn how health care organizations can use the quality improvement process to help regain control and hope in a time of frustration and skyrocketing costs. In ten key lessons, the authors demonstrate what works and does not work in actual practice. They present case examples of specific health care improvement projects ranging from transport of critically ill infants to quick turnaround of emergency lab specimens and to the generation of accurate Medicare bills.Table of ContentsForeword ixJoseph M. Juran Preface to the Paperback Edition: Ten Things We Know Now That We Wish We Had Known Then xiii Preface xxxiii The Authors xli 1. Symptoms of Stress in the Health Care System 1 2. Applying Quality Management to Health Care 18 3. Foundations of Quality Management 29 4. Using the Scientific Method to Define Problems 46 5. Organizing Quality Improvement Teams 67 6. The Diagnostic Journey 75 7. Implementing Successful Remedies 109 8. Holding and ExtAnding the Gains 134 9. Ten Key Lessons for Quality Improvement 144 Afterword: Reflections on the Future 159David A. Garvin Resource A: Participants in the National Demonstration Project 167 Resource B: A Primer on Quality Improvement Tools 177Paul E. Plsek Resource C: Three Project report 221 Resource D: Key Readings in Quality Improvement 275 Index 281

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Book SynopsisInjury and Violence Prevention: Behavioral Science Theories, Methods, and Applications is a cutting-edge volume that provides a comprehensive understanding of injury and violence prevention. This detailed resource draws on the breadth and depth of many scientific disciplines and public health practice experiences.Trade Review"This text presents an opportunity for a cleaver reappraisal of the imperative to improve and the health outcomes of the next generations . . ." (Australian and New Zealand of Public Health, August-Sept 2007) "Should be on the bookshelf of every researcher, practitioner, and advocate striving to reduce the public health burden of injury and violence. This well-written, comprehensive, and compelling book has a great deal to teach students and professionals about the theories underpinning the design, implementation, and evaluation of behavioral change strategies." — American Journal of Preventive Medicine "This book would be an excellent resource for classroom teaching. The authors have provided thought-provoking examples of ‘real-life’ interventions. The book would be useful not only in a topical class on the issue of injury and violence but also in classes focused on behavior change theories and theory-based intervention development. I found new and innovative examples of interventions that I will use in classroom teaching. I would recommend this book to public health professionals and to teachers working with students of public health, health education, nursing and medicine. The clarity of the writing and the excellent examples make this book appropriate for both graduate- and undergraduate-level students" — Health Education Research "The cohesive textbook Injury and Violence Prevention: Behavioral Science Theories, Methods, and Applications offers the reader a solid foundation for the involvement of psychology in the field." — Contemporary Psychology: APA Review of Books "I highly recommend this book. It sets a new standard for the next generation of injury and violence prevention programs." — American Journal of Health Behavior “The outstanding new text Injury and Violence Prevention: Behavioral Science Theories, Methods, and Applications is the first to focus on the application of behavioral science to the problem of injury. — Journal of the American Medical AssociationTable of ContentsForeword (Martin Fishbein). Foreword (David C. Grossman). Preface. The Editors. The Contributors. 1 Injury Prevention and Behavior: An Evolving Field (Andrea Carlson Gielen, David A. Sleet). PART ONE: BEHAVIOR CHANGE THEORIES AND MODELS. 2 Individual-Level Behavior Change Models: Applications to Injury Problems (David A. Sleet, Lara B. Trifiletti, Andrea Carlson Gielen, Bruce Simons-Morton). 3 The Application of Social Cognitive Theory to Injury Prevention (Bruce Simons-Morton, Tonja Nansel). 4 Community Models and Approaches for Interventions (Andrea Carlson Gielen, David A. Sleet, Lawrence W. Green). 5 Health Risk Communication and Injury Prevention (Deborah C. Girasek). 6 Ecological Models for the Prevention and Control of Unintentional Injury (John P. Allegrante, Ray Marks, Dale W. Hanson). 7 Planning Models: PRECEDE-PROCEED and Haddon Matrix (Kimberley Freire, Carol W. Runyan). PART TWO: RESEARCH AND ASSESSMENT METHODS FOR BEHAVIOR CHANGE INTERVENTIONS. 8 Study Methods for Understanding Injury Behavior (Nancy J. Thompson). 9 Intervention Research and Program Evaluation (John B. Lowe, Jingzhen Yang, Erin Heiden, Ralph J. DiClemente). PART THREE: BEHAVIOR CHANGE INTERVENTIONS TO REDUCE INJURY RISK. 10 Behavior Change Interventions in Road Safety (Lawrence P. Lonero, Kathryn M. Clinton, David A. Sleet). 11 Modifying Alcohol Use to Reduce Motor Vehicle Injury (Ralph Hingson, David A. Sleet). 12 Behavioral Considerations for Sports and Recreational Injuries in Children and Youth (Morag MacKay, Karen Liller). 13 House Fires and Other Unintentional Home Injuries (Eileen M. McDonald, Andrea Carlson Gielen). 14 Occupational Injury Prevention and Applied Behavior Analysis (E. Scott Geller). 15 Intimate Partner Violence (Karen A. McDonnell, Jessica G. Burke, Andrea Carlson Gielen, Patricia J. O'Campo). 16 Applying Behavioral Theory to Self-Directed Violence (Alex E. Crosby, David W. Coombs, Leigh Willis). 17 Youth Violence Prevention: Theory and Practice (Darrell Hudson, Marc A. Zimmerman, Susan Morrel-Samuels). PART FOUR: CROSS-CUTTING ISSUES. 18 Supervision as a Behavioral Approach to Reducing Child-Injury Risk (Barbara A. Morrongiello, Jennifer Lasenby). 19 Reducing Posttraumatic Stress After Individual and Mass Trauma (Courtney Landau Fleisher, Nancy Kassam-Adams). 20 Law, Behavior, and Injury Prevention (Frederic E. Shaw, Christopher P. Ogolla). 21 Human Factors in Product and Environmental Design for Injury Control (Bryan E. Porter, James P. Bliss). 22 Behavioral Sciences, Injury, and Violence Prevention: Synthesis and Future Directions (Ralph J. DiClemente, Andrea Carlson Gielen, David A. Sleet). Appendix: Federal Injury and Violence-Related Data Systems (Joseph L. Annest, David A. Sleet). Name Index. Subject Index.

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Book SynopsisAdvancing Health Literacy: A Framework for Understanding and Action examines the critical role both basic literacy and health literacy play in public health. The book develops an elaborated model of health literacy addressing the roles of fundamental, civic, science and cultural literacy.Trade Review"…an important book because it teaches us lessons from the history of health communications and moves us forward." (PsycCritiques, 08/08/2007) "This is one of the most understandable, useful, and practical texts available to assist with developing, implementing, and evaluating community health programs." (Choice, February 2007) "We recommend that public health directors make this book required reading for everyone in their communications department." (New England Journal of Medicine, February 15, 2007)Table of ContentsList of Tables, Figures, and Exhibits xi Preface xv The Authors xxiii 1. Health Literacy: Why Is It a Public Health Issue? 1 Definitions of Key Terms 4 Medical Information 6 The Relationship Between Health and Literacy 10 Characteristics of People as Language Users 16 Wrapping Up 18 Exercises 18 2. Advancing Health Literacy: Getting Here from There 21 Historical Considerations 21 A Brief History: How Did We Get to Health Literacy? 23 Early Public Health Promotion and Education 27 Social Movements and Advocacy in the 1960s and 1970s 34 Informed Consumer Decision Making and Community Collaboration in the 1980s and 1990s 35 The 21st Century 38 Wrapping Up 43 Exercises 43 3. Defining Health Literacy 45 Literacy: Defining Terms 45 Reality Bytes 46 The Evolving Field of Health Literacy 49 A Multidimensional Model of Health Literacy 55 Wrapping Up 67 Exercises 67 4. Literacy at Work 69 How Language Works 69 Reading 75 Spoken Language 82 Implications for Spoken and Written Health Messages 90 Wrapping Up 91 Exercises 91 5. The Traditional Mass Media 93 Introduction to Mass Media 94 Media Content: Challenges and Opportunities to Advance Health Literacy 103 Wrapping Up 115 Exercises 115 6. Health Literacy and the Internet 117 Internet Use in Health Care 118 Potential Disadvantages and Barriers to the Internet for Conveying Health-Related Information 127 Wrapping Up 136 Exercises 136 7. Baby Basics: A Prenatal Program Focusing on Developing Health Literacy 141 Healthy Beginnings: Infant and Maternal Health 142 The Baby Basics Book and Program 146 The Baby Basics Program Model 159 Wrapping Up 162 Exercises 163 8. Anthrax: A Missed Opportunity to Advance Health Literacy 165 The American Public Reacts 170 The U.S. Postal Service Postcard: A Mixed Success 172 Seeking Anthrax Answers on the Internet 175 Scientific Uncertainty: A Consistent Challenge 177 Wrapping Up 180 Exercises 182 9. Genomics and Health Literacy 183 Why Genomics? 183 Understanding and Misunderstanding Genomics: A Review 186 Wrapping Up 203 Exercises 203 10. Highlighting the Role of Civic Literacy: The Massachusetts Tobacco Control Program 205 Smoking and Health: The Threat 205 Smoking and Health Literacy 207 Massachusetts Tobacco Control Program 207 Wrapping Up 220 Exercises 220 11. Highlighting the Role of Cultural Literacy, Part 1: The Changing Face of HIV/AIDS 223 HIV/AIDS in the United States 225 The Public Dialogue 227 The Conflict in Communicating About HIV/AIDS 228 Community Planning: The San Francisco AIDS Foundation 236 Wrapping Up 240 Exercises 241 12. Highlighting the Role of Cultural Literacy, Part 2: Diabetes and Native Americans 243 How to Be Culturally Relevant 244 Diabetes and Native Americans: An Epidemic of Culture 245 The Role of Culture in Diabetes Prevention and Care 248 The Sioux San Hospital Diabetes Program 250 Listening to the Community 257 Wrapping Up 260 Exercises 261 13. Program Evaluation: World Education’s Breast and Cervical Cancer Project 263 Adult Basic Education and Health Literacy 264 Targeting Breast and Cervical Cancer 266 What Is Evaluation? 271 HEAL:BCC Implementation and Evaluation 273 Lessons Learned from the Evaluation 283 Wrapping Up 284 Exercises 285 14. Guidelines for Advancing Health Literacy 287 Guideline 1: General 288 Guideline 2: Vocabulary 291 Guideline 3: Sentences 293 Guideline 4: Text Structure 299 Guideline 5: Giving Instructions 302 Guideline 6: Field Testing 303 Guideline 7: Spoken Language 305 Guideline 8: Language Translation 306 Guideline 9: Web Design 309 Guideline 10: Graphics and Layout of Print Materials 310 Guideline 11: Media 311 References 315 Name Index 341 Subject Index 349

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Book SynopsisThis book offers a step-by-step guide to the theoretical basis and practical implementation of coalitions and partnerships. Written by a uniquely qualified author, with deep roots in research and practice, the book provides an in-depth, analytical, and practical approach to building, sustaining and nurturing these complex organizations.Trade Review"This comprehensive text will be an invaluable resource not only for the practitioner and researcher practicing in all segments of public health but also for the academician preparing our future health educators. The rich experience of the author of more than 15 years of building, leading, evaluating, and consulting on coalitions and partnerships is evident as she combines her practical experience and insights with the published sources to make her points. . . . This book achieves the stated goal of being a one-stop shop that provides not only a philosophical and theoretical basis but also practical guidance and tools on how to develop and sustain successful partnerships and coalitions."-- Health Promotion Practice, April 2008Table of ContentsPreface xvii Acknowledgments xxiii About the Author xxv Part I: Making the Case for Coalitions and Partnerships 1 1 Historical Perspective of Coalitions 3 Cooperation and Settlement in Early America 3 The Development of Associations 4 Community Organizing for Social Change: Trade Unions, Settlement Houses, and Neighborhood and Community Development 5 Social Work Approach 6 Political Activist Approach 7 Neighborhood-Maintenance, or Community-Development, Approach 8 Contemporary Efforts and Models of Social Action Community Organizing 10 Contemporary Roots of Coalitions and Partnerships for Health Promotion 12 Community Development 12 Citizen Participation 12 Empowerment 13 Community Capacity 14 Community Competence 15 Social Capital 15 Coalitions: A Public Health Strategy to Build Capable, Competent Communities 16 The Rise of Coalitions (1990–2006) 17 Alcohol, Tobacco, and Other Drug Abuse Prevention 17 Immunization Promotion 19 Oral Health Promotion 19 Teen Pregnancy Prevention 20 Injury Prevention 20 HIV/AIDS Prevention 20 Promoting Health Insurance 21 Prevention of Chronic Disease: Cardiovascular Disease, Cancer, and Diabetes 21 Asthma 22 Multiple Health Issue Coalitions: Turning Point Initiative 23 Racial and Ethnic Approaches to Community Health (REACH) 2010 23 Steps to a HealthierUS 24 Summary 24 Questions for Review 25 2 Principles of Collaboration and Partnering: Coalitions Defined 26 Defining Collaboration 26 Intensity and Levels of Collaborative Work 27 What’s in a Name? 29 Models of Collaboration 30 What Makes a Coalition a Coalition? 31 Types of Coalitions 32 How Community Coalitions Differ from Other Types of Coalitions 34 Community Coalitions 34 State Coalitions 34 Regional or National Coalitions 36 Competing Coalitions 36 Coalition Spotlight: Changing with the Times—The Consortium for Infant and Child Health (CINCH) 37 Summary 38 Questions for Review 38 3 Why Coalitions? 49 Why Coalitions Form 49 The Importance of Community Context 51 Benefits of a Coalition Approach 53 Challenges of a Coalition Approach 55 Applying Democratic Principles to Coalition Building 57 When Coalitions Are Not the Solution 58 To Be or Not to Be? Should Coalitions Ever Disband? 59 Summary 60 Questions for Review 60 4 The Community Coalition Action Theory (CCAT) 61 The Community Coalition Action Theory (CCAT): Origin and Roots 62 Coalition Frameworks and Models 62 Community Organization and Development Model 62 Framework for Partnerships for Community Development 63 Framework of Organizational Viability 64 Community Coalition Model 65 Work Group on Health Promotion and Community Development Model 67 The Collaboration Framework 68 Typology of Community Organization and Community Building 69 The Conceptual Framework for Coalition Assessment 69 Model of Community Health Governance 69 Community Coalition Action Theory: Assumptions and Constructs 71 Outline of the CCAT Theory 71 Empirical Support for the CCAT Theory 76 Stages of Development 76 Community Context 77 Lead Agency or Convener Group 77 Coalition Membership 78 Coalition Operations and Processes 78 Leadership and Staffing 80 Coalition Structures 81 Pooled Member and External Resources 81 Member Engagement 82 Assessment and Planning 82 Implementation of Strategies 83 Community Change Outcomes 83 Health and Social Outcomes 83 Community Capacity 84 Application of CCAT: Consortium for the Immunization of Norfolk’s Children (CINCH) 84 Stages of Development 85 Community Context 85 Lead Agency or Convener Group 85 Coalition Membership 86 Coalition Operations and Processes 86 Leadership and Staffing 86 Coalition Structures 87 Pooled Member and External Resources 87 Member Engagement 87 Assessment and Planning 87 Implementation of Strategies 88 Community Change and Health Outcomes 88 Community Capacity 88 Strengths and Limitations of the Theory, or Model 89 Future Directions 90 Summary 91 Questions for Review 91 Part II: Building Effective Coalitions and Partnerships 93 5 Lead Agency, Coalition Staff, and Leadership 95 Who is the Lead Agency? 96 Types of Lead Agencies 96 The Role of Lead Agencies 97 What Makes a Good Lead Agency? 97 Coalition Staff 98 Staff Roles 99 Coalition Leadership 108 Collaborative, or Transformational, Leaders 109 Leadership Recruitment 117 Leadership Styles 118 Leadership Traits, Skills, and Roles 121 Team Leadership 126 Training, Technical Assistance, and Orientation 126 Training 127 Technical Assistance 128 Trainers’ and Technical-Assistance Consultants’ Roles, Responsibilities, and Characteristics 129 Coalition Roles, Responsibilities, and Characteristics 129 Building and Sustaining Technical-Assistance Consultant–Coalition Relationships 129 Training and Technical Assistance Venues 130 Summary 134 Questions for Review 135 Resources 135 6 Coalition Membership and Teamwork 138 Member Organizations versus Individual Members 138 Categories of Membership 139 Member Characteristics, Capacities, and Skills 140 Member Responsibilities 142 Member Roles 144 Member Recruitment 144 Investing in Recruitment 148 Building Member Diversity 149 Member Retention 158 Does Size Matter? 162 Building Effective Teams and Work Groups 163 Stages of Team Development 164 Traits of Teams and Work Groups 165 Team and Work Group Roles 174 Building Community Ownership of the Coalition 175 Summary 176 Questions for Review 177 Resources 177 Organizations 177 Publications 179 7 Essential Coalition Processes 181 Communication 182 The Communication Process 183 Miscommunication 185 Communication Channels 185 Features of Effective Group Communication 186 Problem Solving 190 Effective Decision Making 195 Decision-Making Styles 196 Techniques for Building Majority-Rule Decisions 199 Techniques for Building Consensus 199 Prioritizing 200 Multi-Voting 201 Zero to Ten Rating 201 Ethical Decision Making 202 Resolving Conflict 203 Types of Conflict 204 General Conflict Resolution Strategies 207 Conflict Management Skills 208 Turfism 212 Types of Turf Issues That Coalitions Face 213 Avoiding and Resolving Turf Battles 213 Effective Turf Management Tips 215 Coalition Spotlight: Virginians for a Healthy Future 216 Summary 217 Questions for Review 218 Resources 219 General 219 Decision Making 219 Conflict Resolution 219 8 Coalition Infrastructure 222 Formalized Rules and Procedures 223 Coalition Vision and Mission Statements 223 SWOT Analysis 224 Vision Statements 224 Mission Statements 225 Slogans or Bylines 225 Roles and Job Descriptions 225 Organizational Charts 227 Steering Committees and Governance 229 Work Groups and Subgroups 230 Bylaws and Guidelines for Operations 231 Coalition Meetings 240 Meeting Basics 241 Timing of Meetings 242 Ground Rules 243 Meeting Process 244 Meeting Roles 244 Common Meeting Challenges 245 Agenda 249 Minutes 250 Parliamentary Procedure 250 Coalition Spotlight: Conducting Empowering Meetings 255 Summary 256 Questions for Review 256 Resources 256 Part III: Sustaining Effective Coalitions and Partnerships 259 9 Marketing the Coalition and Its Agenda 261 Marketing or Promoting the Coalition 262 Developing an Effective Organizational Message 262 Developing a Business Plan 265 Coalition Branding: Logo and Name 267 Promotional Materials 267 Brochures 268 Newsletters 270 Websites 273 Coalition Spokespersons 275 Summary 276 Questions for Review 276 Resources 277 10 Funding, Resource Development, and Sustainability 278 Sources of Coalition Funds 279 Sustainability 279 Social Enterprise 280 Social Entrepreneurs 281 Funding Characteristics 281 To Incorporate or Not? 282 Developing the Coalition Budget 285 Steps in the Budgeting Process 287 Fund-Raising 290 The Resource Development Team 292 The Resource Development Plan 293 Resource Planning Steps 293 Obtaining Corporate, Foundation, and Government Grants 298 Identifying and Researching Grant Funding Sources 299 Contacting the Funder 301 Building Support for the Grant Proposal 301 Requests for Proposals 302 Proposal Timelines 303 Writing a Grant Proposal 303 Reviewing Process for Competitive Grant Applications 304 Letters of Intent 305 The Grant Application 305 Dealing with Rejection 309 Improving Competitive Applications 310 Coalition Spotlight: Arkansas Oral Health Coalition 314 Summary 316 Questions for Review 316 Resources 316 Part IV: Coalitions and Partnerships in Action 319 11 Community Assessment 321 Choosing Coalition Issue(s) That Resonate with the Community 322 Framing the Issue to Build Support 323 Impact of the Issue on the Coalition 326 Priority Populations 326 Involving the Priority Population in the Work 327 An Asset-Based Approach to Community Assessments 328 Benefits and Challenges of Conducting Assessments 330 Conducting the Assessment 331 Determining the Assessment’s Purpose and Scope 332 Defining the Assessment’s Goals and Objectives 332 Selecting the Approach and Methods for Collecting Data 332 Designing and Pilot-Testing the Instruments and Procedures 347 Preparing a Timeline and Budget 348 Collecting the Data 348 Analyzing the Data 348 Preparing and Disseminating the Findings 349 Evaluating the Assessment’s Merit and Worth 351 Coalitions and Assessments: Issues and Lessons Learned 351 Coalition Spotlight: Community Assessment with the Metropolitan Boston Haitian HIV Prevention Coalition 352 Summary 352 Questions for Review 353 Resources 353 12 Coalitions and Planning 356 Public Health Planning Models 357 Getting To Outcomes: Methods and Tools for Planning, Evaluation and Accountability (GTO) 359 The Strategic Planning Process 361 Evaluating Strategic and Action Plans and the Planning Process 371 Coalition Spotlight: Strategic Planning with the Decade of Hope Coalition in Dulce, New Mexico 379 Summary 389 Questions for Review 390 Resources 390 13 Coalition Activities and Interventions 391 Phases of Program Implementation 392 Selecting and Implementing Projects 392 The Project Team 394 Assessing Promising Practices and Interventions 395 Characteristics of Successful Interventions 399 Implementing Community-Based Strategies 401 Levels of Intervention 401 Replicating Community-Based Strategies 402 Types of Intervention Strategies 403 Social Marketing 407 Essential Elements of Social Marketing 407 Features of Social Marketing 408 Creating a Social Marketing Plan 409 Media Advocacy 411 How Does Media Advocacy Work? 412 Media Advocacy Strategies 413 Interview Basics 416 Developing an Advocacy Strategy 417 The Advocacy Team 418 Coalition Spotlight: Media Advocacy with Los Angeles County Alcohol, Tobacco, and Drug Policy Coalition 419 Legal and Ethical Issues in Community Interventions 421 Liability 422 Confidentiality 422 Informed Consent 423 Disclosure 424 Competence 424 Conflict of Interest 424 Coalition Spotlight: Comprehensive Community Interventions—Injury Free Coalition for Kids of Philadelphia 425 Summary 426 Questions for Review 427 Resources 428 Examples of Social Marketing Campaigns 428 Other Social Marketing and Media Advocacy Resources 428 Ethics Websites 431 14 Evaluating Coalitions and Partnerships 433 Evaluation Paradigms 435 Coalition Evaluation: Promoting Self-Reflection and Improvement 436 Key Concepts and Levels of Coalition Evaluation 437 Key Terms of Coalition Evaluation 438 Ecological Levels of Outcomes 439 Levels of Coalition Evaluation 440 Evaluation Frameworks and Models 442 Kansas University Work Group’s Framework for Participatory Evaluation of Community Initiatives 443 CDC’s Framework for Program Evaluation in Public Health 444 The Kellogg Foundation’s Steps to Program Evaluation 446 Evaluation Steps 447 Coalition Measures 470 Level 1. Measures of Coalition Infrastructure, Function, and Processes 470 Level 2. Measures of Coalition Programs and Interventions 474 Level 3. Measures of Health Status and Community Change Outcomes 475 Coalition Evaluation Instruments 476 Challenges of Evaluating Community-Based Initiatives 486 The Challenges of Coalition Evaluation 487 Solving the Coalition Evaluation Dilemma 490 Coalition Spotlight: The California Coalition for Childhood Immunization 492 Summary 493 Questions for Review 493 Resources 494 General Evaluation Instruments 494 Other Resources 497 15 Coalitions and Partnerships: Their Promise and Future 501 Reflections on the Power of Working in Partnership 501 Lessons Learned from Coalition Evaluations 502 Summing Up: Factors That Promote Coalition Success 505 Implications and Future Research 507 References 511 Name Index 553 Subject Index 561

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Book SynopsisIncrease the effectiveness of prevention programs by altering community and social settings! Understanding Ecological Programming: Merging Theory, Research, and Practice contains vital information to help you become a better community-based program designer using ecological programming. Focused on the basic concept of the ecological programming model—that people’s behaviors cannot be separated from their settings—this book provides examples that clarify how ecological applications in programs increase their effectiveness. With tables, figures, assessment tools, and studies of programs currently using ecological or similar approaches, this book will show you how to change the individual’s environment to prevent further ruinous behavior. This book will help you find the answers to such questions as: what is an ecological social program? what are the components of ecological programming? what do real programs tTable of Contents Introduction: Understanding Ecological Programming: Merging Theory, Research, and Practice (Susan Scherffius Jakes and Craig C. Brookins) Understanding Ecological Programming: Evaluating Program Structure Through a Comprehensive Assessment Tool (Susan Scherffius Jakes) The Adolescent Diversion Project: 25 Years of Research on an Ecological Model of Intervention (Emilie Phillips Smith, Angela M. Wolf, Dan M. Cantillon, Oseela Thomas, and William S. Davidson) A Multidimensional Ecological Examination of a Youth Development Program for Military Dependent Youth (Daniel F. Perkins and Lynne M. Borden) Cultivating Capacity: Outcomes of a Statewide Support System for Prevention Coalitions (Roger E. Mitchell, Brenda Stone-Wiggins, John F. Stevenson, and Paul Florin) Index Reference Notes Included

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Book SynopsisHow do the arts inform and cultivate our service to God? In this addition to an award-winning series, distinguished philosopher Bruce Ellis Benson rethinks what it means to be artistic. Rather than viewing art as practiced by the few, he recovers the ancient Christian idea of presenting ourselves to God as works of art, reenvisioning art as the very core of our being: God calls us to improvise as living works of art. Benson also examines the nature of liturgy and connects art and liturgy in a new way. This book will appeal to philosophy, worship/liturgy, art, music, and theology students as well as readers interested in engaging issues of worship and aesthetics in a postmodern context, including Christian artists and worship leaders.Table of ContentsContentsIntroduction: The Art of Living1. The Call and the Response2. Deconstructing the Discourse of Art3. Improvising Like Jazz4. On Not Being an Artistic Whore5. Becoming Living Works of ArtIndex

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Book SynopsisThe first book to examine the arguments for and against mandated nurse-to-patient ratios, utilizing survey data, interviews, and other original research to focus on two case studies (California and the Australian state of Victoria).Trade ReviewVery timely. The authors offer a thorough review of nurse-patient ratios, looking specifically at California and Victoria, Australia (both are places that have mandated low nurse-to-patient ratios)... showing how nurses, hospital administrators, and health care policy makers have embraced and implemented low, safe ratios. It is crucial reading for health care professionals and administrators, upper-level undergraduates and graduate students, researchers, and general readers—anyone who is a patient, may someday be a patient, or knows a patient. * Choice *

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Book SynopsisIn With God on Our Side, Adam D. Reich tells the story of a five-year campaign to unionize Santa Rosa Memorial Hospital, a Catholic hospital in California.Trade ReviewReich chronicles the successful drive for recognition of a healthcare workers union at a Catholic hospital in this articulate and conceptually interesting sociological account... a case study that holds implications for the wider context of unionization today. As private sector unionization enters its fifth decade of decline, the us-versus-them frame that guided pro-union efforts in the past must give way, the author argues, to greater attention to the meaning of vocation and worker solidarity, especially for employees in public services and those with vocational moral commitments like health care. * Choice *Reich uses his experience as a volunteer organizer with the Service Employees International Union to explain how a Catholic hospital administration at Santa Rosa Memorial Hospital reacted to unionizers employing a Catholic strategy. The book suggests some of the new opportunities and challenges presented by unionizers confronting an employer with a strong moral and cultural identity. * Conscience *Reich's central thesis is that unions and workers will increase their workplace voice and power if they add a strong ideological and emotional component to their time-honored strategies of exerting economic and political leverage and of forging strong community alliances. This is a timely and compelling affirmation. It gives Reich’s work a pathfinding quality which makes the book an invaluable resource for workers, labor leaders and activists, labor students and scholars, and anyone attempting to improve labor-management relationships. * American Catholic Studies *This is an engaging book written by a former doctoral student and one-time volunteer organizer for the Service Employees International Union (SEIU).... With God on Our Side makes a significant contribution to labour history and labour studies by reminding us of the cultural dimensions of labour struggles. * Labour/Le Travail *Table of ContentsIntroduction: Work's Meaning and Labor's Power 1. The Labor of Love: Vocational Commitments in the Hospital 2. Losing It: The Limits of Economic Interests and Political Power 3. A Struggle over New Things: Contesting Catholic Teaching 4. Winning the Heart Way: Organizing and Cultural Struggle 5. Trouble in the House of Labor: Alternative Visions of New Unionism Conclusion: What Should Unions Do?

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Book SynopsisOver the past twenty years, treatment of back pain has become ever more expensive and intensive. Use of MRI scans, narcotic painkillers, injections, and invasive spine surgery have all grown by several hundred percent. In some areas of medicine, newer treatments have improved quality and duration of life, but as back pain is treated more aggressively, annual surveys of people with back pain report steadily worse impairments. In Watch Your Back!, Richard A. Deyo, MD, proposes an approach to managing back pain, which most adults in the United States experience at some point, that empowers the individual and leads more directly to effective care. Though it may seem counterintuitive, fewer medical interventions may produce better results. Expecting a probe, a pill, or a procedure to cure back pain is usually unrealistic, yet entire industries promote the notion that someone else will fix you. Watch Your Back! exposes these flaws in the current approach to back pain,Trade Review[Starred Review] Deyo (Oregon Health and Science Univ.Hope or Hype) methodically looks at the most frequently used methods of diagnosis and treatment and finds the evidence often lacking, negative, or distorted. With no stake in any particular treatment, the author cites numerous research studies, quotes experts he has interviewed, and provides anecdotes about sufferers, including President John F. Kennedy and Chair of Medicine at Harvard Medical School Jerome Groopman. The author's consistent message is that there is no magic bullet, that more isn't always better, and that patients should be informed partners in any decision. VERDICT Concise, clearly written, and evidence based, Deyo's work would be invaluable to those facing the onset of back pain and the dizzying range of treatment choices, as well as to practitioners and policy makers. * Library Journal *Table of Contents1. Back Pain Nation 2. Even the Best and Brightest 3. What's Wrong? What’s Not? Can We Tell the Difference? 4. Painkillers: Easy Solutions Sometimes Aren’t 5. Painkillers and the Marketing of Pain 6. Pain Management, Now That’s Money 7. Stabbed in the Back 8. Surgical Gadgets and the Explosion of Fusion Surgery 9. The Pointed Search for Relief: Injections, Ablations, and Blocks, Oh My! 10. Why Would You Get Better after Useless Therapy? 11. Manipulating the Pain: Chiropractic and Other "Alternative" Treatments 12. Nobody Takes It Seriously! 13. Boot Camp 14. Amplifying Your Voice 15. Some Policy ImplicationsNotes Index

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Book SynopsisSteadily increasing numbers of Americans have been diagnosed with asthma in recent years, attracting the attention of biomedical researchers, including those searching for a genetic link to the disease. The high rate of asthma among African American children has made race significant to this search for genetic predisposition. One of the primary sites for this research today is Barbados. The Caribbean nation is considered optimal because of its predominantly black population. At the same time, the government of Barbados has promoted the country for such research in an attempt to take part in the biomedical future.In Biomedical Ambiguity, Ian Whitmarsh describes how he followed a team of genetic researchers to Barbados, where he did fieldwork among not only the researchers but also government officials, medical professionals, and the families being tested. Whitmarsh reveals how state officials and medical professionals make the international biomedical research part of state caTrade ReviewWhitmarsh's investigation compels a rethinking of the biomedical stabilization of race and of enigmatic illnesses like asthma. His insight into the process by which race, genes, and environmental factors are negotiated in the Caribbean at the request of large corporations and scientific research teams is important. It will help the reader understand how such ideas, practices, and drugs are being marketed worldwide. -- Malcolm N. Blumenthal, MD * New England Journal of Medicine *

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Book SynopsisRedden examines the theoretical dimensions of citizenship and rights in Canada as they intersect with health care politics, and offers answers to questions concerning the right to health care and the equitable distribution of health care resources.

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Book SynopsisAnthropologist Alyson O’Daniel analyses the abstract debates about health policy for the sickest and most vulnerable Americans, as well as the services designated to help them, by taking readers into the daily lives of poor African American women living with HIV disease at the advent of the 2006 Treatment Modernization Act.Trade Review"At a time when the lives of African American women surviving with HIV are not commonly illuminated, Holding On provides an important addition to the anthropological and public health literature."—Martina Thomas, Medical Anthropology Quarterly"Holding On is an important piece of medical anthropology."—Jack David Eller, Anthropology Review Database"Holding On: African American Women Surviving HIV/AIDS is lucid and insightful about the role of health providers, particularly in poor communities, and the text highlights the marginalization of women of color in addressing health issues. The book will serve as an excellent read for graduate and undergraduates in the social sciences, particularly social workers, and those concentrating on gender politics, history, political science, and public health policy."Kofi Johnson, International Social Science Review“Holding On explores crucial aspects of the health disparities debate: how attempts to ease the impact of serious chronic conditions often create as many problems as they set out to solve and how legislation focusing on marginalized groups—especially people of color—can generate unintended consequences. O’Daniel tackles these problems while offering a gripping account of how HIV-positive African American women navigate the many challenges they face.”—Sabrina Marie Chase, author of Surviving HIV/AIDS in the Inner City: How Resourceful Latinas Beat the Odds “Holding On is a new portrait of American poverty—a social, political, and economic condition rooted in an unequal, unfair, and unsustainable system. Alyson O’Daniel reveals the lives that are at stake in such a system, and the struggle of poor African American women to survive it with dignity.”—Alisse Waterston, author of My Father’s Wars: Migration, Memory, and the Violence of a CenturyTable of ContentsList of TablesAcknowledgmentsAuthor’s NoteIntroduction: Hidden in Plain Sight1. "Other" Stories of Social Policy and hiv Survival2. The Local Landscape of hiv/aids Care3. Urban Poverty Three Ways4. The Pedagogy of Policy Reform5. Using "Survival" to Survive, Part I6. Using "Survival" to Survive, Part IIConclusion: Life beyond SurvivalAppendix 1: Demographic Characteristics of Study Participants at Time of First InterviewAppendix 2: Study Participants’ Analytic CategoriesAppendix 3: Glossary of Service Program AcronymsNotesReferencesIndex

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Book SynopsisArguing for a structurally competent approach to migrant health, Embodied Politics shows how efforts to promote indigenous health may actually reinforce the same social and political economic forces, namely structural racism and neoliberalism, that are undermining the health of indigenous Oaxacans in Mexico and the United States.Trade Review"Embodied Politics: Health Promotion in Indigenous Mexican Migrant Communities is timely, well-researched, and well-written. It was a pleasure to read and I look forward to using and recommending it in the future." -- Seth Holmes * author of Fresh Fruit, Broken Bodies: Migrant Farmworkers in the United States *"Embodied Politics: Health Promotion in Indigenous Mexican Migrant Communities is timely, well-researched, and well-written. It was a pleasure to read and I look forward to using and recommending it in the future." -- Seth Holmes * author of Fresh Fruit, Broken Bodies: Migrant Farmworkers in the United States *Table of ContentsPrefaceChapter 1 The Paradoxical Politics of Health PromotionChapter 2 Structural Violence, Migrant Activism, and Indigenous HealthChapter 3 The “Mexican Model” of Health: Examining the Travels and Translations of Health PromotionChapter 4 Números, Números, Números: Making Health Programs AccountableChapter 5 Cultural Sensitivity Training and the Cultural Politics of Teaching ToleranceChapter 6 La Lucha Sigue: Migrant Activism and the Ongoing Struggle to Promote Indigenous HealthAcknowledgmentsNotesIndex

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Book SynopsisArguing for a structurally competent approach to migrant health, Embodied Politics shows how efforts to promote indigenous health may actually reinforce the same social and political economic forces, namely structural racism and neoliberalism, that are undermining the health of indigenous Oaxacans in Mexico and the United States.Trade Review"Embodied Politics: Health Promotion in Indigenous Mexican Migrant Communities is timely, well-researched, and well-written. It was a pleasure to read and I look forward to using and recommending it in the future." -- Seth Holmes * author of Fresh Fruit, Broken Bodies: Migrant Farmworkers in the United States *"Embodied Politics: Health Promotion in Indigenous Mexican Migrant Communities is timely, well-researched, and well-written. It was a pleasure to read and I look forward to using and recommending it in the future." -- Seth Holmes * author of Fresh Fruit, Broken Bodies: Migrant Farmworkers in the United States *Table of ContentsPrefaceChapter 1 The Paradoxical Politics of Health PromotionChapter 2 Structural Violence, Migrant Activism, and Indigenous HealthChapter 3 The “Mexican Model” of Health: Examining the Travels and Translations of Health PromotionChapter 4 Números, Números, Números: Making Health Programs AccountableChapter 5 Cultural Sensitivity Training and the Cultural Politics of Teaching ToleranceChapter 6 La Lucha Sigue: Migrant Activism and the Ongoing Struggle to Promote Indigenous HealthAcknowledgmentsNotesIndex

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Book SynopsisExplores Chronic Kidney Disease and the search for renal care lived out in the context of poverty, inequality and uneven welfare arrangements. Based on ethnographic research conducted in the state of Jalisco, this book documents the routes uninsured Mexican patients take in order to access resource intensive biotechnical treatments.Trade Review“Kierans offers an extraordinary portrait of the challenges underlying efforts to survive kidney failure in Mexico. 'Regimes of care' extend far beyond clinical interventions, incorporating (and insisting upon) the ongoing labors of kin, including the transport challenges of ongoing dialysis treatments, the oppressive cost of immunosuppressant drugs post-transplant, the limits of universal insurance and its bureaucratic burdens, and even the necessity of having a microwave at home. This beautifully written, thought-provoking work stands out as an important contribution to social scientists’ writings on the sociomedical dimensions of organ failure, healthcare disparities, and on the entanglement of suffering and hope.”— Lesley A. Sharp, author of The Transplant Imaginary "the book is sensitive to multiple theoretical lenses that unpack the rich ethnographic details in the local complex settings. It is a must-read for those interested in medical anthropology, clinical nephrology, science and technology studies, global health, and biomedical ethics as it shows how organ transplantation, a 'miracle' medicine of the twentieth century, actually exploits the poor."— Medical Anthropology Quarterly “Chronic Failures unfolds a chilling account of the pathological regimes of renal care in Jalisco, Mexico, written in taut prose that is at once theoretically incisive and full of telling ethnographic texture. Moving deftly across the specific and entangled relations of bodies, markets, and state, this book brilliantly weaves together clinical paper-work and polluted lake water, pharmaceutical tianguis and charitable billionaires, media scandals and a mysterious new form of chronic kidney failure into a compelling indictment of the mirage of biomedical salvation. Kierans lays bare how sickness itself is made into a form of consuming labor – one that more often produces hardship and harm rather than health.”— Megan Crowley-Matoka, author of Domesticating Organ Transplant: Familial Sacrifice and National Aspiration in MexicoTable of ContentsForeword by Lenore Manderson Prologue Introduction Encountering Regimes of Renal Care: The Crucible of Experience Chapter One Studying Regimes of Renal Care Chapter Two Biopolitics and the Analytics of a Population on the Move Chapter Three Labor: Producing Sickness and the State Chapter Four Brokering Healthcare: Paper-work, Negotiation and the Strategies of Navigation Chapter Five Exchange: Bodies as Sites for the Production of (Surplus) Value Chapter Six Transplant Scandals, the State and the ‘Multiple Problematics’ of Accountability Chapter Seven Political and Corporate Etiologies: Producing Disease Emergence and Disease Response Epilogue References

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Book SynopsisChronic Failures: Kidneys, Regimes of Care and the Mexican State is about Chronic Kidney Disease (CKD) and the relentless search for care within a context of poverty, inequality and uneven welfare arrangements. Documenting the routes taken to access care, the practices of patients without entitlement offer critical perspectives on state-market-healthcare relations.Trade Review“Chronic Failures unfolds a chilling account of the pathological regimes of renal care in Jalisco, Mexico, written in taut prose that is at once theoretically incisive and full of telling ethnographic texture. Moving deftly across the specific and entangled relations of bodies, markets, and state, this book brilliantly weaves together clinical paper-work and polluted lake water, pharmaceutical tianguis and charitable billionaires, media scandals and a mysterious new form of chronic kidney failure into a compelling indictment of the mirage of biomedical salvation. Kierans lays bare how sickness itself is made into a form of consuming labor – one that more often produces hardship and harm rather than health.” -- Megan Crowley-Matoka * author of Domesticating Organ Transplant: Familial Sacrifice and National Aspiration in Mexico *“Kierans offers an extraordinary portrait of the challenges underlying efforts to survive kidney failure in Mexico. 'Regimes of care' extend far beyond clinical interventions, incorporating (and insisting upon) the ongoing labors of kin, including the transport challenges of ongoing dialysis treatments, the oppressive cost of immunosuppressant drugs post-transplant, the limits of universal insurance and its bureaucratic burdens, and even the necessity of having a microwave at home. This beautifully written, thought-provoking work stands out as an important contribution to social scientists’ writings on the sociomedical dimensions of organ failure, healthcare disparities, and on the entanglement of suffering and hope.” -- Lesley A. Sharp * author of The Transplant Imaginary *"the book is sensitive to multiple theoretical lenses that unpack the rich ethnographic details in the local complex settings. It is a must-read for those interested in medical anthropology, clinical nephrology, science and technology studies, global health, and biomedical ethics as it shows how organ transplantation, a 'miracle' medicine of the twentieth century, actually exploits the poor." * Medical Anthropology Quarterly *Table of ContentsForeword by Lenore Manderson Prologue Introduction Encountering Regimes of Renal Care: The Crucible of Experience Chapter One Studying Regimes of Renal Care Chapter Two Biopolitics and the Analytics of a Population on the Move Chapter Three Labor: Producing Sickness and the State Chapter Four Brokering Healthcare: Paper-work, Negotiation and the Strategies of Navigation Chapter Five Exchange: Bodies as Sites for the Production of (Surplus) Value Chapter Six Transplant Scandals, the State and the ‘Multiple Problematics’ of Accountability Chapter Seven Political and Corporate Etiologies: Producing Disease Emergence and Disease Response Epilogue References

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Book SynopsisTrade Review"Juhasz’s perspective as an academic, activist, and videomaker produces an analysis that combines broad social analysis and a culturally informed feminist politics with the work of producing AIDS video. AIDS TV challenges the standard disciplinary compartmentalizing of AIDS scholarship and service work and brings a welcome critical focus on a body of work often treated as purely educational, but not as art."—Paula Treichler, University of Illinois College of Medicine at Urbana-Champaign

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Book SynopsisInnovation and Health investigates both the origin and the diffusion of novelty in the field of health.Trade ReviewIn this thought provoking and insightful book, Thomas Grebel provides the contours of a novel theoretical framework allowing us to cope with the complex nature of the creation, diffusion and normative direction of innovations in the health sector. Multi-disciplinary in scope and rigorous in technical and appreciative analysis, this book makes a major contribution to our understanding of the evolution of knowledge in general and the dynamic and complex nature of medical innovations in particular. Anyone seriously interested in theoretical and normative groundwork for an evolutionary knowledge-based approach to health economics will have to stop and listen. --Kurt Dopfer, University of St Gallen, SwitzerlandTable of ContentsContents: Preface 1. Introduction 2. Change in Economics 3. Health Economics 4. Towards a Theory of Innovation in Health Economics 5. Knowledge Creation in Medicine 6. Network Evolution in Medicine 7. Technology Diffusion in Medicine 8. Conclusion Bibliography Index

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Book SynopsisFeatures a collection of seven research-based articles on AIDS. This work seeks to cut through popular misunderstanding and conventional ideas about the spread and impact of AIDS by employing a political economic perspective in the analysis of the epidemic in diverse settings.Table of ContentsPrefaceSection I: Understanding Epidemics in Political Economic Context Chapter 1 The Political Economy of AIDS: An Introduction Merrill Singer Chapter 2 Images of Catastrophe: The Making of an Epidemic Shirley LindenbaumSection II: Gender, Ethnicity and Class in AIDS Risk in the Inner-City Chapter 3 Articulating Personal Experience and Political Economy in the AIDS Epidemic: The Case of Carlos Torres Merrill Singer Chapter 4 Love, Jealousy, and Unsafe Sex among Inner-City Women: Social and Psychocultural Mediators of Political Economy's Impact on AIDS Risk Perception E. J. Sobo Chapter 5 Multiple Racial/Ethnic Subordination and HIV among Drug Users Samuel R. Friedman, Benny Jose, Bruce Stepherson, Alan Neaigus, Marjorie Goldstein, Pat Mota, Richard Curtis,and Gilbert IldefonsoSection III: The Struggle for Care Among People with HIV/AIDS Chapter 6 Medical Access for Injecting Drug Users Russell Rockwell, Samuel R. Friedman, Jo L. Sotheran, and Don Des Jarlais Chapter 7 The Political Economy of Caregiving for People with AIDS Anthony J. Lemelle and Charlene HarringtonSection IV: AIDS In The Third World Chapter 8 The Political Ecology of AIDS in Africa Meredith Turshen Chapter 9 More than Money for Your Labor. Migration and the Political Economy of AIDS in Lesotho Nancy Romero-Daza and David Himmelgreen Chapter 10 Political Economy and Cultural Logics of HIV/AIDS among the Hmong in Northern Thailand Patricia V. Symonds Conclusion About the Contributors Name Index Topic Index

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Book SynopsisThe field of social inequalities in health continues its vigorous growth in the early years of the 21st century. This volume, following in the footsteps of Vicente Navarro''s edited collection The Political Economy of Social Inequalities, is a compilation of recent contributions to the areas of social epidemiology, health disparities, health economics, and health services research. The overarching theme is to describe and explain the evergrowing health inequalities across social class, race, and gender, as well as neighborhood, city, region, country, and continent. The approach of this book is distinctly multi-, trans-, and interdisciplinary: the fields of public health, population health, epidemiology, economics, sociology, political science, philosophy, medicine, and history are all represented here.Table of ContentsIntroduction: Toward an Integrated Political, Economic, and Cultural Understanding of Health Inequalities Vicente Navarro and Carles Muntaner

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Book SynopsisSince U.S. President Reagan and U.K. Prime Minister Thatcher, a major ideology (under the name of economic science) has been expanded worldwide that claims that the best policies to stimulate human development are those that reduce the role of the state in economic and social lives: privatizing public services and public enterprises, deregulating the mobility of capital and labor, eliminating protectionism, and reducing public social protection. This ideology, called ''neoliberalism,'' has guided the globalization of economic activity and become the conventional wisdom in international agencies and institutions (such as the IMF, World Bank, World Trade Organization, and the technical agencies of the United Nations, including the WHO). Reproduced in the ''Washington consensus'' in the United States and the ''Brussels consensus'' in the European Union, this ideology has guided policies widely accepted as the only ones possible and advisable.This book assembles a series of articles that cTrade Review"An impressive and comprehensive set of insights into the current state of globalization. This is an essential book for anyone who wants to know how and why neoliberalism has failed to deliver on its promises." -Jeff Faux, Founder and Distinguished Fellow, Economic Policy Institute, Washington, DC, Author, The Global Class War "Vicente Navarro has assembled a comprehensive, tightly argued, and powerfully supported set of contributions that demonstrate the links between neoliberalism, economic inequality, and health outcomes in a convincing and very timely fashion." -Andrew Glyn, Professor of Economics, Oxford University "These incisive essays dissecting neoliberal globalization provide highly significant information along with careful and penetrating analysis, subjecting claims of advocates and critics to the test of judiciously assembled empirical evidence. Moreover, they develop neglected perspectives that should prove invaluable to those seeking to dismantle illusions and deceptive presentations, and to discover the real human consequences of the dominant intellectual and policy paradigms of the past several decades. They are a very welcome contribution to the understanding of some of the most critical issues of the contemporary era. It is an outstanding work and a remarkably important book." -Noam Chomsky, Institute Professor, Retired, MIT "This book provides essential reading for scholars, practitioners, and policymakers wanting to understand the rapid social, health, and economic changes in today's world. It offers an excellent base for reflection on forces driving these changes as well as critical analyses of now widespread interpretations of their causes and consequences." -Walter Korpi, Professor of Social Policy, Swedish Institute for Social Research, Stockholm University "Never in our history have human beings enjoyed such good health; but never have so many persons suffered or died prematurely because of hunger, poverty, and avoidable diseases, and never have inequities in health been so deep and so evident. Vicente Navarro, internationally known as a champion of social justice, has assembled the best contributions from all over the world. This book appears at a time when health for all is being recognized as a fundamental human right and a touchstone of the civilization of any country. All those who work in this field may enjoy reading these essays and find a new stimulus for their activity." -Giovanni Berlinguer, Professor Emeritus, Sciences Faculty, University of Rome Member of the WHO Commission on Social Determinants of Health..."This important book is packed full of evidence that challenges conventional economic wisdom surrounding the issue of globalization. The contributors succeed in their purpose of raising the alarm about the consequences of neoliberal economic policies for human development. The issues the book raises are legitimate concerns for public health: It would be a tragedy if nobody listens", -Margaret Whitehead, The Lancet Volume 371, April 5, 2008."Table of ContentsPART I What Is Neoliberalism? Neoliberalism as a Class Ideology; Or, the Political Causes of the Growth of Inequalities Vicente NavarroPART II Neoliberalism, Globalization, and the Welfare State Is Globalization Undermining the Welfare State? The Evolution of the Welfare State in Developed Capitalist Countries during the 1990's Vicente Navarro, John Schmitt, and Javier Astudillo The Future of the Welfare State: Crisis Myths and Crisis Realities Francis G. CastlesPART III The Growth of Inequalities Should We Worry about Inequality? Robert Hunter Wade The Causes of Increasing World Poverty and Inequality; Or, Why the Matthew Effect Prevails Robert Hunter Wade Is Globalization Reducing Poverty and Inequality? Robert Hunter WadePART IV Consequences of Neoliberalism and Globalization for Health and Quality of Life The Scorecard on Development: 25 Years of Diminished Progress Mark Weisbrot, Dean Baker, and David Rosnick The World Health Situation Vicente NavarroPART V European Integration and Its Consequences for Health and Quality of Life Economic Efficiency versus Social Equality? The U.S. Liberal Model versus the European Social Model Vicente Navarro and John Schmitt Is the United States a Good Model for Reducing Social Exclusion in Europe? John Schmitt and Ben ZippererPART VI The Liberal Model in the United States and Its Social Consequences Labor Markets and Economic Inequality in the United States Since the End of the 1970s John Schmitt The Politics of Health Inequalities Research in the United States Vicente NavarroPART VII The Situation in Latin America: Alternatives to Neoliberalism An Alternative to the Neoliberal Model in Health: The Case of Venezuela Oscar Feo and Carlos Eduardo Siqueira Venezuela's Barrio Adentro: An Alternative to Neoliberalism in Health Care Carles Muntaner, René M. Guerra Salazar, Joan Benach, and Francisco ArmadaPART VIII The Consequences of Neoliberalism in Africa The Dispossession of African Wealth at the Cost of Africa's Health Patrick Bond Uneven Health Outcomes and Political Resistance under Residual Neoliberalism in Africa Patrick Bond and George Dor The International Monetary Fund and World Bank in Africa: A "Disastrous" Record Demba Moussa DembelePART IX Analysis of Proposed Solutions to Current Health and Social Problems A. Critiques of WHO Commissions The Sachs Report: Investing in Health for Economic Development-Or Increasing the Size of the Crumbs from the Rich Man's Table? Alison Katz Report of the WHO Commission on Macroeconomics and Health: A Critique Debabar Banerji Assessment of the World Health Report 2000 Vicente Navarro Serious Crisis in the Practice of International Health by the World Health Organization: The Commission on Social Determinants of Health Debabar Banerji B. Critique of Neoliberal Solutions to World Poverty A Critique of Jeffrey D. Sachs's The End of Poverty Doug HenwoodMeet the Contributors Index

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Book SynopsisImproving Medication Use and Outcomes with Clinical Decision Support: A Step-by-Step Guide is the result of a ground-breaking collaboration of approximately 100 individuals and organizations, with diverse perspectives and insights on a central healthcare perspective. The Guide is designed to help clinical decision support implem

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Book SynopsisDespite the promise of improving care and other benefits, EMR implementations are highly disruptive to the organization.. This book will show you how to create an environment for success in your organization to not only ensure that your EMR implementation effort is successful but that your organization builds change capacity and flexibility in the process. This new nimbleness will serve you well in our world of continual change.Table of ContentsChapter 1: The Business Case for Change Management, Section 1: Leadership—Establishing a Foundation for Change, Chapter 2: Vision, Chapter 3: Sponsorship, Chapter 4: Organizational Readiness Team, Section 2: Willingness—Building Commitment, Chapter 5: Stakeholder Management Chapter 6: Communication, Section 3: Ability—Developing Requisite Skill, Chapter 7: Training Strategy, Chapter 8: Reinforcement, Chapter 9: Implementation Readiness, Section 4: Summary, Chapter 10: The Journey

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Book SynopsisAn EHR transformation touches virtually every aspect of a medical practice and brings about an entirely new way of thinking and managing a practice. Regardless of where you are at in your EHR implementation journey--adopting a new EHR or trying to optimize an existing EHR, the Complete Guide and Toolkit to Successful EHR Adoption

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Book SynopsisThe standard classifications of health systems don''t allow for the complexity and variety that exists around the world. Federico Toth sets out a new framework for understanding the many ways in which health systems can be organized and systematically analyses the health systems chosen by 27 OECD countries. He provides a great deal of up-to-date data on financing models, healthcare spending, insurance coverage, methods of organizing providers, healthcare personnel, remuneration methods for doctors and hospitals, development trajectories and recent reforms. For each of the major components of the healthcare system, the organizational models and the possible variants from which individual countries can ideally select are defined. Then, based on the organizational solutions actually adopted, the various national systems are grouped into homogeneous families. With its clear, jargon-free language and concrete examples, this is the most accessible comparative study of international healthcare arrangements available.Table of Contents1. Seven Financing Models; 2. Funding Healthcare: Variants and Hybrid Systems; 3. Healthcare Expenditure and Insurance Coverage 4 Healthcare Provision: Integrated vs. Separated Systems; 5. Financing + Provision: Four families and a Few Outliers; 6. Hospitals, Doctors and Nurses; 7. Healthcare Reforms over the Last Thirty Years; 8. Health Politics; Conclusions; References; Index.

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Book SynopsisRace, Ethnicity and Health, Second Edition,is a critical selection of hallmark articles that address health disparities in America. It effectively documents the need for equal treatment and equal health status for minorities. Intended as a resource for faculty and students in public health as well as the social sciences, it will be also be valuable to public health administrators and frontline staff who serve diverse racial and ethnic populations.The book bringstogether the best peer reviewed research literature from the leading scholars and faculty in this growing field, providing a historical and political context for the study of health, race, and ethnicity, with key findings on disparities in access, use, and quality. This volume also examines the role of health care providers in health disparities and discusses the issue of matching patients and doctors by race. New chapters cover: reflections on demographic changes in the US based on the current census; metrics and nomenclature for disparities; theories of genetic basis for disparities; the built environment; residential segregation; environmental health; occupational health; health disparities in integrated communities; Latino health; Asian populations; stress and health; physician/patient relationships; hospital treatment of minorities; the slavery hypertension hypothesis; geographic disparities; and intervention design.Table of ContentsSources xi The Editors xv The Authors xvii Introduction: The Ethnic Demographic Transition 1Thomas A. LaVeist Chapter 1 Defining Health and Health Care Disparities and Examining Disparities Across the Life Span 11Lydia A. Isaac Part 1 Historical and Political Considerations Chapter 2 The Color Line: Race Matters in the Elimination of Health Disparities 35Stephen B. Thomas Chapter 3 Health Care Disparities—Science, Politics, and Race 41M. Gregg Bloche Part 2 Conceptualizing Race and Ethnicity Chapter 4 Why Genes Don’t Count (for Racial Differences in Health) 49Alan H. Goodman Chapter 5 Using “Socially Assigned Race” to Probe White Advantages in Health Status 57Camara Phyllis Jones, Benedict I. Truman, Laurie D. Elam-Evans, Camille A. Jones, Clara Y. Jones, Ruth Jiles, Susan F. Rumisha, Geraldine S. Perry Part 3 Explaining Racial and Ethnic Disparities Psychosocial and Individual-Level Determinants 77 Chapter 6 Racism as a Stressor for African Americans: A Biopsychosocial Model 79Rodney Clark, Norman B. Anderson, Vernessa R. Clark, David R. Williams Chapter 7 A Systematic Review of Empirical Research on Self-Reported Racism and Health 105Yin Paradies Chapter 8 Stress, Coping, and Health Outcomes among African-Americans: A Review of the John Henryism Hypothesis 139Gary G. Bennett, Marcellus M. Merritt, John J. Sollers III, Christopher L. Edwards, Keith E. Whitfi eld, Dwayne T. Brandon, Reginald D. Tucker-Seeley Chapter 9 Race and Unhealthy Behaviors: Chronic Stress, the HPA Axis, and Physical and Mental Health Disparities over the Life Course 159James S. Jackson, Katherine M. Knight, Jane A. Rafferty Chapter 10 Epigenetics and the Embodiment of Race: Developmental Origins of U.S. Racial Disparities in Cardiovascular Health 175Christopher W. Kuzawa, Elizabeth Sweet The Effects of Culture 213 Chapter 11 Acculturation and Latino Health in the United States: A Review of the Literature and Its Sociopolitical Context 215Marielena Lara, Cristina Gamboa, M. Iya Kahramanian, Leo S. Morales, David E. Hayes Bautista Chapter 12 Measuring Culture: A Critical Review of Acculturation and Health in Asian Immigrant Populations 253Talya Salant, Diane S. Lauderdale Chapter 13 Racial Influences Associated with Weight-Related Beliefs in African American and Caucasian Women 291Christie Z. Malpede, Lori F. Greene, Stephanie L. Fitzpatrick, Wendy K. Jefferson, Richard M. Shewchuk, Monica L. Baskin, Jamy D. Ard Chapter 14 Adverse Pregnancy Outcomes: Differences Between U.S.- and Foreign-Born Women in Major U.S. Racial and Ethnic Groups 303Gopal K. Singh, Stella M. Yu Social Determinants 321 Chapter 15 Levels of Racism: A Theoretic Framework and a Gardener’s Tale 323Camara Phyllis Jones Chapter 16 Racial Residential Segregation: A Fundamental Cause of Racial Disparities in Health 331David R. Williams, Chiquita Collins Chapter 17 Life Course Theories of Race Disparities: A Comparison of the Cumulative Dis/Advantage Theory Perspective and the Weathering Hypothesis 355Roland J. Thorpe Jr., Jessica A. Kelley-Moore Chapter 18 U.S. Socioeconomic and Racial Differences in Health: Patterns and Explanations 375David R. Williams, Chiquita Collins Chapter 19 Exploring Health Disparities in Integrated Communities 419Thomas A. LaVeist Environmental Determinants 437 Chapter 20 Race/Ethnicity, the Social Environment, and Health 439Marsha Lillie-Blanton, Thomas A. LaVeist Chapter 21 Built Environments and Obesity in Disadvantaged Populations 455Gina S. Lovasi, Malo A. Hutson, Monica Guerra, Kathryn M. Neckerman Chapter 22 Health Risk and Inequitable Distribution of Liquor Stores in African American Neighborhoods 485Thomas A. LaVeist, John M. Wallace Jr. Chapter 23 Environmental Health Disparities: A Framework Integrating Psychosocial and Environmental Concepts 493Gilbert C. Gee, Devon C. Payne-Sturges Chapter 24 Sick and Tired of Being Sick and Tired: Scientifi c Evidence, Methods, and Research Implications for Racial and Ethnic Disparities in Occupational Health 523Linda Rae Murray Part 4 Health Services and Health System Effects Patients 539 Chapter 25 Attitudes About Racism, Medical Mistrust, and Satisfaction with Care Among African American and White Cardiac Patients 541Thomas A. LaVeist, Kim J. Nickerson, Janice V. Bowie Chapter 26 The Legacy of Tuskegee and Trust in Medical Care: Is Tuskegee Responsible for Race Differences in Mistrust of Medical Care? 557Dwayne T. Brandon, Lydia A. Isaac, Thomas A. LaVeist Chapter 27 Patient Race/Ethnicity and Quality of Patient–Physician Communication during Medical Visits 569Rachel L. Johnson, Debra Roter, Neil R. Powe, Lisa A. Cooper Providers 587 Chapter 28 Implicit Bias among Physicians and Its Prediction of Thrombolysis Decisions for Black and White Patients 589Alexander R. Green, Dana R. Carney, Daniel J. Pallin, Long H. Ngo, Kristal L. Raymond, Lisa I. Iezzoni, Mahzarin R. Banaji Chapter 29 The Effect of Patient Race and Socio-Economic Status on Physicians’ Perceptions of Patients 607Michelle van Ryn, Jane Burke Chapter 30 Ethnicity and Analgesic Practice 637Knox H. Todd, Christi Deaton, Anne P. D’Adamo, Leon Goe Chapter 31 The Effect of Race and Sex on Physicians’ Recommendations for Cardiac Catheterization 647Kevin A. Schulman, Jesse A. Berlin, William Harless, Jon F. Kerner, Shyrl Sistrunk, Bernard J. Gersh, Ross Dubé, Christopher K. Taleghani, Jennifer E. Burke, Sankey Williams, John M. Eisenberg, José J. Escarce System 665 Chapter 32 Advancing Health Disparities Research within the Health Care System: A Conceptual Framework 667Amy M. Kilbourne, Galen Switzer, Kelly Hyman, Megan Crowley-Matoka, Michael J. Fine Chapter 33 Linking Cultural Competence Training to Improved Health Outcomes: Perspectives from the Field 689Joseph R. Betancourt, Alexander R. Green Chapter 34 “We Don’t Carry That”—Failure of Pharmacies in Predominantly Nonwhite Neighborhoods to Stock Opioid Analgesics 697R. Sean Morrison, Sylvan Wallenstein, Dana K. Natale, Richard S. Senzel, Lo-Li Huang Chapter 35 Do Hospitals Provide Lower-Quality Care to Minorities than to Whites? 707Darrell J. Gaskin, Christine S. Spencer, Patrick Richard, Gerard F. Anderson, Neil R. Powe, Thomas A. LaVeist Part 5 Health Disparities Solutions Chapter 36 Linking Science and Policy through Community-Based Participatory Research to Study and Address Health Disparities 723Meredith Minkler Chapter 37 The National Health Plan Collaborative to Reduce Disparities and Improve Quality 741Nicole Lurie, Allen Fremont, Stephen A. Somers, Kathryn Coltin, Andrea Gelzer, Rhonda Johnson, Wayne Rawlins, Grace Ting, Winston Wong, Donna Zimmerman Chapter 38 Interventions to Reduce Racial and Ethnic Disparities in Health Care 761Marshall H. Chin, Amy E. Walters, Scott C. Cook, Elbert S. Huang Index 787

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Book SynopsisIf you re looking to develop and improve your nursing, health or social care practice, either individually or as part of a team, the Practice Development Workbook for Nursing, Health and Social Care Teams offers a wide-ranging selection of activities, tools and resources covering vital aspects of practice development.Table of ContentsPreface ix About the companion website xi 1 Introduction: Getting the best out of this resource 1 Introduction 1 This resource matters because 4 Who is it for? 5 How can this resource be used in your workplace? 7 What is practice development? 9 The principles of practice development work 11 The person-centred practice framework 12 Useful websites and resources 14 2 Knowing and demonstrating values and beliefs about person-centred care 17 Introduction 17 Reflection on my own values and beliefs about the care/services I give or receive 20 Going for a reflective walk on your own or with someone else 21 Values and beliefs of the care setting 23 Leaders’ values and beliefs 25 Sheet 2.1: Worksheet for recording learning activities with a buddy: Values and beliefs about care 27 Sheet 2.2: Discussion groups 28 Discussion trigger 2.1: Short videos 30 Quick evaluation to raise profile of values and beliefs in the care home (available on companion website) Invitation and information sheet for patients/residents, families and care staff for the values and beliefs clarification activity (available on companion website) Discussion trigger 2.2: Posters (available on companion website) Discussion trigger 2.3: Factsheets (available on companion website) Discussion trigger 2.4: Scenarios (available on companion website) Discussion trigger 2.5: Scenarios created by sensory walkabouts (available on companion website) Discussion trigger 2.6: Accessing group/team values and beliefs through emotional triggers (available on companion website) Sheet 2.3: Handout: How to feature values and beliefs in your work around the care setting/care home 32 Sheet 2.4: Values and beliefs template 33 Sheet 2.5: Values and beliefs clarification activity: A facilitator’s guide (This section also includes materials that are on the companion website) 34 Sheet 2.6: Instruction sheet for patients/residents, families and care staff for the values and beliefs clarification activity 38 3 Developing a shared vision for person-centred care 39 Introduction 39 Guide: Setting up a practice development coordinating group for visioning activities 43 Sheet 3.1: Templates for group meeting agendas and notes 44 Sheet 3.2: Group relaxation activity (available on companion website) 45 Sheet 3.3: Creative methods for developing a shared vision: Programme of three workshops (you decide which one you might do) 45 Sheet 3.4: Workshop guidance: Visualisation through painting and/or collage 46 Sheet 3.5: Workshop guidance: Creating and sharing personal visions 48 Sheet 3.6: Workshop guidance: Vision statement development 50 Sheet 3.7: Guide: Visioning with a virtual group 51 Sheet 3.8: Questionnaire: Developing a shared vision for person-centred care at 52 Sheet 3.9: Visioning the practice development processes and developing ground rules (one-to-one) 53 Sheet 3.10: Visioning the practice development processes and developing ground rules (small informal group) 55 Sheet 3.11: Workshop guidance: Visioning the practice development processes and developing ground rules 57 Sheet 3.12: What do we do next? 58 Useful websites and resources 59 4 Introduction to measuring progress and evaluation 60 Introduction: Why measuring and evaluation is important 60 Workshop guidance: Current evaluation methods within your organisation 63 Trigger for group discussion: What are ‘metrics’ and how do we measure person-centred care? 65 Trigger for group discussion: Practice development principles for measuring and evaluation 66 Learning activity for teams: Evaluating care plans 67 Learning activity for teams: Evaluating your respect for dignity, privacy and the control people have in your service 70 Learning activity for teams: Cats, skirts, handbags and lipstick 73 ‘At a Glance’: Summary plan for personalised care (available on companion website) Learning activity for staff who serve food & drink: Evaluating the service you offer 74 Learning activity for housekeepers: Evaluating the cleaning, housekeeping or repair service you offer 76 Learning activity for team or home managers and those with an interest in learning and practice development: Evaluating the learning support systems for care teams 79 Guide: Reflection tools 82 Reflection tools and examples (available on companion website) Getting the commitment of stakeholders 84 Template for developing a communication plan with stakeholders 85 Guide: Setting up and sustaining a practice development coordinating group 86 Examples of session plans (available on companion website) Developing a common vision about our roles (available on companion website) Claims, Concerns and Issues: An evaluation tool for working with stakeholders 87 A template for stakeholders’ views: Claims, Concerns and Issues 88 An example of Claims, Concerns and Issues (1) 89 An example of Claims, Concerns and Issues (2) 90 Guide: Facilitating Claims, Concerns and Issues 91 5 Getting started together: Measuring and evaluating where we are now 93 Introduction 93 Guidance on developing evaluation questions 95 SWOT or TOWS tool 96 Forcefield analysis 97 Gathering evidence in the workplace 98 Example of a poster/flyer about gathering evidence (available on companion website) Example of a poster/information sheet about carrying out observations (available on companion website) Example of information sheet for families/decision makers of people for whom process consent might apply (e.g. people with severe cognitive impairment) (available on companion website) Guide: Method and documentation of consent process for individuals with severely impaired capacity (available on companion website) Giving and receiving feedback after evidence has been gathered 100 Workplace observations: Walkabout guide 102 Workplace observations: In a fixed place 103 Workplace observations: Record sheet 104 Combined observations: Record sheet for feedback 105 Guide: Observations of care 106 Guide: Patient/resident/relative narrative interview 106 Guide: Conversation with patients/residents with severe cognitive impairment 108 Two person-centred assessment tools (available on companion website) Handout: Culture 111 Method for facilitating a workshop on workplace culture (available on companion website) Handout: Effective workplace culture 112 Useful websites and resources 113 6 A practice development plan 114 Introduction 114 Pulling it together activity 1: Individual/informal group activity for analysis of evidence (in preparation for action planning) 119 Pulling it together workshop 1: Analysis of evidence gathered through observations, narratives and conversations 122 Pulling it together workshop 2: Comparing findings and interpretations 124 Worksheet for recording learning about person-centred care through practice development activities and workshops (available on companion website) Pulling it together activity 2: Individual/informal group activity for identifying indicators to prioritise action planning 127 Pulling it together workshop 3: Identifying indicators and using them to prioritise action planning 129 Practice development coordinating group: Roles and responsibilities 132 Person-centred practice templates (also available on companion website) 133 Evidence summary and action plan for aims and goals based on the person-centred practice framework 134 Overview action planning guide 138 Overview action planning template (available on companion website) Action point planning sheet (available on companion website) SMART and SMARTER goals 139 7 Mini-projects: Ongoing and integrated action, evaluation, learning and planning 140 Introduction 140 Examples of mini-projects 143 Mini-projects: Guide to structure and processes 145 Sheet 7.1: Leading a project/working/action or learning group 148 Sheet 7.2: Mini-project action planning template 149 Sheet 7.3: Example: Filled in mini-project action planning template 155 What do you do with this next? 161 8 Learning in the workplace 162 Introduction 162 Part 1: Creating a person-centred learning environment 167 Sheet 8.1: A learning culture guide 168 A framework for work-based learning (available on companion website) Sheet 8.2: Activity and guidance for managers for creating a person-centred learning environment 171 Sheet 8.3: Evaluation and process review of group work and sessions 174 Sheet 8.4: Giving and receiving feedback handout 176 Indicators of effective feedback (available on companion website) Indicators of ineffective feedback (available on companion website) Part 2: Active learning 178 Enabling questions 179 Activity 8.1: The 15 minute reflection space 181 Activity 8.2: Practising the use of open enabling questions in active learning 182 Sheet 8.5: Preparation for activities 3–6 184 Activity 8.3: Reflection on ‘self as active learner’ 185 Activity 8.4: Types/modes of reflection: The way you tend to reflect (available on companion website) Activity 8.5: Positive incident accounts 186 Activity 8.6: Problem-solving tool (available on companion website) Sheet 8.6: Worksheet for recording learning and action points 187 Sheet 8.7: Process evaluation: Listening critically to other peoples’ work 188 Sheet 8.8: Process evaluation record: Listening skills 189 Sheet 8.9: Process evaluation record: What I said 190 Sheet 8.10: Active learning evaluation 191 Part 3: Learning supervision 192 Induction programmes, preceptorship, mentorship, coaching and work-based learning facilitation 193 Guide for work-based facilitators: Foundation Degrees (available on companion website) Clinical or professional supervision for the future 195 Summary of learning in the workplace 195 Useful websites 196 Sharing and celebrating 9 What if ? When things don’t go so well 199 Introduction 199 Frequently asked questions 201 Most common challenges 207 Identifying why things are not going well 212 Sheet 9.1: Material from other chapters in this resource that can be used for addressing things that don’t go well 213 Activity 9.1: Acknowledging our own part in what didn’t go well 215 Activity 9.2: Helping each other learn from what didn’t go well and work out what to do about it 216 Activity 9.3: Acknowledging, in the working day, when things don’t go well and affirming plans to change 221 10 Practice development as a continuous process 223 Introduction 223 Activity 10.1: Look after yourself and your health 224 Activity 10.2: Keeping it fresh everyday 225 Guidance: Keeping practice development fresh 226 Examples: The art of re-invention 227 Activity 10.3: The art of re-invention 227 Linking to new policy agendas 229 Useful websites and resources 230 References 231 Index 233

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Book SynopsisPromising Care: How We Can Rescue Health Care by Improving It collects 16 speeches given over a period of 10 years by Donald M. Berwick, an internationally acclaimed champion of health care improvement throughout the course of his long and storied career as a physician, health care educator and policy expert, leader of the Institute for Healthcare Improvement (IHI), and administrator of the Centers for Medicare & Medicaid Services. These landmark speeches (including all of Berwick''s speeches delivered at IHI''s annual National Forum on Quality Improvement in Health Care from 2003 to 2012) clearly show why our medical systems don''t reliably contribute to our overall health. As a remedy he offers a vision for making our systems better safer, more effective, more efficient, and more humane. Each of Berwick''s compelling speeches is preceded by a brief commentary by a prominent figure in health care, policy, or politics who has a unique connection to that particular speTable of ContentsPreface ix Acknowledgments xiii The Author xv The Commentary Authors xvii Introduction xxviiby Maureen Bisognano 1 My Right Knee 1Commentary by Gary S. Kaplan 2 Some is Not a Number, Soon is Not a Time 25Commentary by C. Joseph McCannon 3 Power 45Commentary by Dale Ann Micalizzi 4 Mont Sainte-Victoire 67Commentary by Jason Leitch 5 A Message for Ramesh 89Commentary by Paul Farmer 6 Eating Soup with a Fork 101Commentary by Paul B. Batalden 7 What “Patient-Centered” Should Mean: Confessions of an Extremist 123Commentary by Frederick S. Southwick 8 Tense 137Commentary by Jessica Berwick 9 A Transatlantic Review of the NHS at Sixty 155Commentary by Lord Nigel Crisp 10 The Epitaph of Profession 165Commentary by Christine K. Cassel 11 Squirrel 177Commentary by Diana Chapman Walsh 12 You Decide 195Commentary by Beverley H. Johnson 13 The Moral Test 205Commentary by Tom Daschle 14 New Health System—New Professionalism 223Commentary by James Reason 15 To Isaiah 235Commentary by Mark D. Smith 16 And We Said, “No” 245Commentary by Patricia A. Gabow Index 267

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Book SynopsisLearn the essentials of finance theory and practice with the tools needed in day-to-day practice In this thoroughly revised and updated fourth edition of Fundamentals of Health Care Financial Management, consultant and educator Steven Berger offers a practical step-by-step approach to understanding the fundamental theories and relationships guiding financial decisions in health care organization. Using cases set in a fictional mid-sized hospital, the book takes the reader into the inner workings of the finance executive''s office. As in the previous editions, this book introduces students to key practical concepts in fundamental areas of financial management. This innovative introduction to the most-used tools and techniques includes health care accounting and financial statements; managing cash, billings and collections; making major capital investments; determining cost and using cost information in decision-making; budgeting and performance measurement; andTable of ContentsFigures, Tables, and Exhibits vii Preface xv Acknowledgments xix The Author xxi Chapter 1: January 1 What Is Health Care? 3 What Is Management? 5 What Is Financial Management? 6 Why Is Financial Management Important? 8 Ridgeland Heights Medical Center: The Primary Statistics 9 Pro Forma Development 13 Living with the Finance Committee and Board of Directors’ Calendar 19 Year-End Closing 24 Chapter 2: February 31 Accounting Principles and Practices 32 Objectives of Financial Reporting 34 Basic Accounting Concepts 35 Basic Financial Statements of a Health Care Organization 36 Uses of Financial Information 37 The Financial Statements 39 Preparing for the Auditors 52 Analysis of Sensitive Accounts 54 February Finance Committee Special Reports 56 Chapter 3: March 61 Strategic Financial Planning: Five-Year Projections 63 RHMC Strategic Financial Planning 67 Ratio Analysis 74 The Capital Plan and Its Relationship to the Strategic Plan 84 Chapter 4: April 91 Medicare and Medicaid Net Revenue Concepts 94 Calculation of Medicare and Medicaid Contractual Adjustments 100 Implications of the Balanced Budget Act of 1997 109 Implications of the Medicare Modernization Act of 2003 115 Implications of the Patient Protection and Affordable Care Act of 2010 (PPACA or ACA) 117 Managed Care Net Revenue Concepts 131 Preparation of the Medicare and Medicaid Cost Report 137 Presentation of the Audited Financial Statements to the Finance Committee 140 Chapter 5: May 145 Fundamentals of Revenue Cycle Management (RCM) 146 Calculation of the Allowance for Doubtful Accounts and Bad-Debt Expense 165 Calculation of the Allowance for Contractual Adjustments 170 Chapter 6: June 175 Budget Preparation: The Beginning 177 Budget Calendar 177 Volume Issues 185 Capital Budgeting: June 190 Accounting and Finance Department Responsibilities 195 June Finance Committee Special Agenda Items 198 Chapter 7: July 203 Budget Preparation: The Middle Months 204 Capital Budgeting: July 221 Regulatory and Legal Environment 223 Other Regulatory and Business Compliance Issues 227 Corporate Compliance 228 Accreditation Issues 229 Patient Satisfaction Issues 232 Chapter 8: August 235 Capital Budget: August 236 Operating Budget 246 Budget Variance Analysis 249 Budget Variance Parameters 252 Flexible Budgeting 252 August Finance Committee Special Agenda Items 260 Chapter 9: September 263 Operating Budget 265 Capital Budget: September 275 Cash Budget 277 Physician Practice Management Issues 280 Current Physician Practice Issues—2013 292 Additional Physician-Hospital Integration Issues 294 Monthly Physician Reporting 295 Chapter 10: October 299 Information Systems Implications for Health Care Financial Management 301 Information Technology Strategic Plan Initiatives 304 HIPAA Implementation Issues 306 Selection of a New Health Care Information System 310 Budget Presentation to the Board Finance Committee 316 October Finance Committee Special Agenda Items 328 Chapter 11: November 331 Preparation of the Budget Results and Delivery to the Department Managers 333 Budgeting and Spreading Contractual Adjustments by Department 337 Issues Involving RHMC’s Cost Structure 340 How to Improve the Organization’s Cost Structure 344 Supply Chain Management in Health Care 352 Benefits of Tax Status for Health Care Organizations 356 Preparation and Implications of the Annual IRS 990 Report 360 Chapter 12: December 367 Getting Ready for Year-End Reporting—Again 371 Open-Heart Surgery Pro Forma 371 December Finance Committee Special Agenda Items 380 Looking into the Future of Health Care Finance 383 Future Conclusions 397 References 401 Index 407

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