Customer services Books
Springer Nature Switzerland AG Brand, Label, and Product Intelligence: Second
Book SynopsisThis book contains the latest and most up-to-date research results from the fields of brands, labels and product, presented at the international colloquium COBLI 2021, held in Orleans, France. It covers a wide range of topics from the fields of economics, psychology, information technology and social sciences. In particular, the book deals with various areas of application such as consumer behavior in the omnichannel, the influence of the coronavirus pandemic on attitudes and customer behavior, franchising, origin labelling, transparency in the agri-food industry, tourism and the triptych of brand/label/product. The contributions are gathered under the following main topics: Consumer behavior and decisions, labeling strategy, brand market trends, branding of local brands, territorial impact on brand/label/product, theoretical and managerial research methods.
£999.99
Springer Customer Valuecentered Management
£999.99
Springer Sales Enablement: Tools and Techniques for Modern
Book SynopsisThis book helps in building an optimally designed and customer-oriented sales organization. It places a special emphasis on purchasing decisions and leads to producing a decisive competitive advantage. The focus is on the sales enablement process as a holistic framework concept. It forms the infrastructure that ensures efficient cooperation between all areas of the company. The book explains the alignment of all goals, motivations, thought patterns, actions and campaigns in relation to the needs of the customer. In addition, it shows the most promising methods and approaches and how the practical start of sales enablement can look like. The book is aimed at managers and all who deal with sales strategies. Table of Contents
£999.99
£999.99
Lannoo Publishers Customers the Day After Tomorrow: How to Attract
Book SynopsisPhase 3 of digitalisation has started. A phase of artificial intelligence has revolutionised the buying behaviour of customers: collecting information, the buying process and customer service have changed dramatically. This book explains the impact of the 'internet of things', virtual assistants, bots and client data. But first of all this is a book about customers. In a world of automatisation the most important question remains: how can I be customer-oriented? "Steven is a much asked for keynote speaker for our events, always a highlight. He has a unique and authentic style: with a combination of academic depth and well-built cases he spices up his presentations with a tremendous amount of humor." - Anthony Belpaire, Google.
£23.96
Lannoo Publishers Contact Center Management: From Complaint
Book SynopsisCall centres are no longer the ugly duckling in your company. How do contact centres create value to company and client? Has social media killed our contact centres? How do we throw off the negative aura surrounding contact centres? Judging by the amount of employees in the contact centres of today's companies, one cannot simply overlook their importance to sales, marketing and customer service. Yet somehow still the cliché lives on that customers don't like these out-of-touch, impersonal contact centres. But how do these clichés stand up to the test of reality? Contact Center Management is an investigation into the stereotypes surrounding the sector. As it steers clear of hollowed-out theory and vague slogans, it offers a grounded approach to the creation of value for your company as well as for any client.
£21.21
Amazon Digital Services LLC - Kdp Experiencia del Cliente
£19.41
Amazon Digital Services LLC - Kdp Once You See It
£18.56
Amazon Digital Services LLC - Kdp 20 Universal Laws of Service Excellence
£13.39
Amazon Digital Services LLC - Kdp Vendedor IA 24h
£11.50
Independently Published The Gym Membership Retention Playbook
£13.38
Independently Published How to Have a Good Conversation
£11.35
Independently Published YouTube Launch Accelerator
£15.27
Amazon Digital Services LLC - Kdp Deals statt Kunden
£11.55
Independently Published FirstTime Author Publishing Pathway
£15.19
Amazon Digital Services LLC - Kdp Le Glossaire du Merchandising
£13.51
Independently Published The Ethical Brand Advantage
£13.50
Independently Published Selbstständigkeit und Freelancing
£10.09
Independently Published WOW SERVICE METHODTM Official Manual for Restaurants Hospitality
£17.95
Independently Published AI Side Hustles
£13.73
Independently Published The Referral Engine Blueprint
£9.93
Independently Published La Teoría del Sándwich
£12.88
Amazon Digital Services LLC - Kdp So What Keeps You Up at Night
£17.99
Amazon Digital Services LLC - Kdp AI para negocios
£15.91
Amazon Digital Services LLC - Kdp O Caminho para o Sucesso em Vendas
£8.29
Amazon Digital Services LLC - Kdp Vender com Propósito Liderar com Verdade
£10.19
Amazon Digital Services LLC - Kdp The Heart of Service
£12.66
Amazon Digital Services LLC - Kdp Focus Client
£20.90
Amazon Digital Services LLC - Kdp Des idées entreprenantes
£9.71
Independently Published Over 50 Essential Email Templates to Improve Your Customer Service
£26.54
Amazon Digital Services LLC - Kdp Authenticity at Scale
£12.57
Amazon Digital Services LLC - Kdp Treat Or Be Treated
£21.08
Amazon Digital Services LLC - Kdp Rethink Everything You Know About A CRM
£15.71
Independently Published Como fazer boas apresentações
£10.66
Amazon Digital Services LLC - Kdp How Can I Become a LinkedIn Influencer
£10.91
Amazon Digital Services LLC - Kdp HubSpot Mastery for Customer Success
£24.69
Amazon Digital Services LLC - Kdp Comment devenir chef de projet web
£19.93
Amazon Digital Services LLC - Kdp Vendre nImporte Quoi a nImporte Qui
£9.56
Amazon Digital Services LLC - Kdp Never Say Goodbye to a Customer Again
£20.89
Independently Published The Customer Journey Playbook
£15.00
Independently Published The Selling Cheat Code
£12.39
Independently Published The 7 Building Habits For Job Success
£14.72
Independently Published Dark Psychology Sales Techniques
£15.99
Independently Published Marketing w erze cyfrowej
£12.45
Amazon Digital Services LLC - Kdp Get More 5Star Reviews
£14.96
Amazon Digital Services LLC - Kdp 11 Proven Techniques to Skyrocket Your Sales Using Classified Ads
£7.81
Amazon Digital Services LLC - Kdp Star CX
£12.39
Amazon Digital Services LLC - Kdp Im Just Sayin
£13.57
