Description

Book Synopsis
Phase 3 of digitalisation has started. A phase of artificial intelligence has revolutionised the buying behaviour of customers: collecting information, the buying process and customer service have changed dramatically. This book explains the impact of the 'internet of things', virtual assistants, bots and client data. But first of all this is a book about customers. In a world of automatisation the most important question remains: how can I be customer-oriented? "Steven is a much asked for keynote speaker for our events, always a highlight. He has a unique and authentic style: with a combination of academic depth and well-built cases he spices up his presentations with a tremendous amount of humor." - Anthony Belpaire, Google.

Customers the Day After Tomorrow: How to Attract

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Order before 4pm tomorrow for delivery by Wed 24 Dec 2025.

A Paperback / softback by Steven Van Belleghem

15 in stock


    View other formats and editions of Customers the Day After Tomorrow: How to Attract by Steven Van Belleghem

    Publisher: Lannoo Publishers
    Publication Date: 01/12/2017
    ISBN13: 9789401445214, 978-9401445214
    ISBN10: 9401445214
    Also in:
    Customer services E-commerce: business aspects

    Description

    Book Synopsis
    Phase 3 of digitalisation has started. A phase of artificial intelligence has revolutionised the buying behaviour of customers: collecting information, the buying process and customer service have changed dramatically. This book explains the impact of the 'internet of things', virtual assistants, bots and client data. But first of all this is a book about customers. In a world of automatisation the most important question remains: how can I be customer-oriented? "Steven is a much asked for keynote speaker for our events, always a highlight. He has a unique and authentic style: with a combination of academic depth and well-built cases he spices up his presentations with a tremendous amount of humor." - Anthony Belpaire, Google.

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