Business strategy Books
Taylor & Francis The Company and the Activist
Book SynopsisAddressing the rise of a new breed of activists who present a real threat not only to reputations but to business operations, this book explores what businesses need to understand about these communities, why they should be taken seriously, and how business leaders can successfully navigate this shifting terrain.Existing business books address only the communications challenges involved in the rise of these new communities, but this book goes beyond PR issues to the very real impact on business decisions â and acknowledges that businesses must understand activists, and vice versa, if progress is to be made. To lead this conversation, the book includes interviews and contributions from key players across activism and businesses to look at how both sides operate and what success looks like for them. It also features practical steps that businesses can take to build a network of supporters, drawing on global examples from the corporate sector, grassroots campaigns, and people an
£31.34
Taylor & Francis Ltd Good Growth
Book SynopsisBusiness has a sustainability problemand sustainability has a business problem, with many companies fearful of engaging with social and environmental issues due to the costs and risks.
£34.88
Taylor & Francis Ltd Buying Complex IT Systems
Book SynopsisMany of us have had experiences of using IT systems at work that just don't work right or cause more problems than they solve. Even if we've been lucky at work and always had the opportunity to use well-built and functional IT systems, it's common to hear in the press or in our day-to-day lives about IT systems that are down or slow, or just do not work right. While it can be inconvenient to have to use IT systems that aren't the best for businesses, buying an IT system that isn't fit for its intended purpose can have devastating effects on the business itself and the careers of the people involved. The senior team of any business will know everything there is to know about their specific business or market, but their job is not to implement IT systems. This brings an inherent unfairness to IT systems procurement because it makes it very easy to buy the wrong thing at the wrong price. In essence, the buyers are amateurs but the sellers are professionals. This mismatch is at t
£35.99
Taylor & Francis Courage The Heart of Leadership
Book SynopsisCourage lies at the heart of leadership. Leaders need courage to make wise decisions, not self-interested ones. They need to be able to set aside their egos, to feel vulnerable, to face challenges, yet remain principled and hold the course. This book presents many suggestions on how to make a real difference in organizations, and explains how one can develop the courage to be an effective leader, step by step.The book is designed to give leaders the self-awareness and the tools to overcome the obstacles that prevent us from leading effectively. Leadership requires working through the systemic barriers that serve as forcefields pulling and pushing us in various directions. Drawing on interviews with over 20 organizational leaders in a variety of industries, the book helps leaders to address key areas that are rarely discussed: the personal baggage attached to authority, self-esteem and self-differentiation, ego management, and the terror of the group. It highlights â with exam
£34.19
Taylor & Francis The Economics and Law of Public Procurement
Book SynopsisPublic procurement makes up a significant part of national economies: 10â25% of gross domestic product (GDP), depending on the country. Appropriate laws and regulations are an essential tool to direct the action of procurers towards the public good and avoid corruption and misallocation of resources, while at the same time sustaining progress and social goals. The original approach of this book combines juridical, economic, and technical expertise to find common terrain and a common language in order to debate the specific issues that affect public administrations across the world that need advancing and modernizing. The book features contributions across four specific themes of interest to the procurerâs day-to-day job in modern public purchasing organizations: preferences and political economy in public procurement, climate change, defence procurement, and human rights in public procurement. The aim is to let the new emerging trade-offs between competition and sustainability emerg
£128.25
Taylor & Francis Coping With Dynamic Business Environments
Book SynopsisThis book discusses the existing management approaches for dealing with changes, namely readiness, maturity, and resilience. Although these concepts have been discussed for several years now, their importance grows when companies must deal with extended changes in economies. The changes are of a different nature: social, technological, and political, and they strongly impact every aspect of economies and companiesâ activity. Is it possible to be ready for the changes? Should companies be resilient to disruption? These are the questions the managers are trying to answer, yet they need some support from academics. This book explores the synergy between the state-of-the-art knowledge and experience of companies to create a Contemporary Management Model. The scope of this book covers the methodology with an introduction and discussion of the key ideas and concludes with a presentation of the Contemporary Management Model followed by the practical validation and verification of th
£52.99
Taylor & Francis Realising Good Growth
Book SynopsisRealising Good Growth from pursuing Good Dividends is a practical and purposeful guidebook for leaders wishing to take a different path on a journey towards collective purpose and a better world, where profit is not the destination, just one of the sturdy pillars that supports the journey.Values to shape your journeyOur blueprint is drawn with values of sustainability, long-term vision, mutual enhancement and cooperation.Digital supportThe guidebook is supported by a range of integrated, tried and tested digital tools and accompanying website for practical use.What's in it for you and others?For businesses, the regenerative opportunity is about greater competitive advantage, retaining and attracting the best employees, enhanced innovation and productivity, and a greater return on all assets......But that fades into the shade in comparison to enhancing lives and enabling humanity to flourish.True success is measured not by profits alone, but by the lives we enrich and the future we create for all.Humanity has a big problem. Growth! More precisely the nature of growth and its consequences. We are passengers on a runaway train, hurtling toward a fractured and barren landscape. If we do not pull the emergency brake soon, we will leave our children stranded in a desolate wasteland, where the fertile fields of today are but a distant memory. But imagine a different outcome if this is resolved. Imagine a different path to follow, one less travelled, where businesses are a force for good. Imagine a regenerative economy led by businesses of all sizes pursuing an agenda of Good Growth â where employees have a deep sense of engagement and ownership in helping to grow businesses that deliver social value. Now, it is about experience, fulfilment and community â not one of self-centred endless consumption.
£32.39
Taylor & Francis Successful Pathways to Carbon Neutrality and Climate Sustainability
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£34.19
Taylor & Francis Working with the Wealthy and Well Known
Book SynopsisWorking with the Wealthy and Well Known takes a nuanced look at these two overlapping groups and offers evidence-based guidance for treatment plans and strategies.The writing mixes stories and narrative, expert interviews with master therapists and other helping professionals, and strong research to create a highly readable, immensely practical guide for working with the rich and famous. Drawing on decades of clinical experience and a strong body of research, Dave Verhaagen shares deeply human stories, evidence-based insights, and practical approaches to helping prominent clients navigate the complexities of wealth and fame. He explores their impact on identity development, relationships, substance use, and mental health.Transcending the stereotypes of rich people and celebrities, this is a must read for mental health professionals, fans of psychology, and anyone who helps or supports prominent clients. Written with empathy and insight, the book is a landmark work for understanding and helping the rich and famous.
£31.34
Taylor & Francis From Risk Profiling to Enterprise Resilience
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£21.99
Taylor & Francis Data Literacy
Book SynopsisData has been called the âœnew oilâ of the 21st Century economy, yet knowledge of how to harness and comprehend data is lagging. This book presents a comprehensive guide for undergraduate students and business practitioners to acquire the core competencies to become data literate.Data Literacy: The Essential Language in the Digital Era introduces a logical way to master the nature, features, characteristics, limitation, use and protection of data, as well as its legal, regulatory and ethical concerns. The book helps readers to develop their data literacy skills, based on lessons learnt from the authorsâ professional experience in the banking and education sectors, together with doctrinal and empirical findings from research and observation.With a structured methodology for interpreting data, practical case studies and useful exercises, this textbook is an essential guide and reference for students, practitioners, scholars in any disciplines, as well as policymakers and regulators from all over the world.
£42.74
Taylor & Francis Zero Complaints
Book SynopsisZero Complaints: The Path to Continuous Value Creation is the ONLY book that lays out the importance for organizations to ensure their customers do not have a need to complain and share their frustrations with other customers.The book shows why customers complain and how these complaints create huge problems for organizations, including limiting their growth, increasing unnecessary costs, contributing to customer churn, and upsetting employees. The book also calculates the enormous costs of complaints that can be saved in a Zero Complaints world. The book then goes on to describe processes and technologies that can identify and address the underlying reasons for those complaints, as well as the organizational changes required and mandated to provide continuous improvements.In addition to providing a series of how-to recommendations, the book also includes a wide range of examples from many companies and organizations around the world that have successfully embarked on
£36.09
Taylor & Francis Power Up Product Management
Book SynopsisPower Up Product Management: A Quick Start Guide delivers a compact guide with expert guidance, tools and exercises that empower new product managers to excel in their first weeks in their new position. Learn what it takes to build and sell outstanding products, how to define product value to impact product success, and why real-world product managers have failed or succeeded in gaining market traction. The first in a series, Power Up Product Management helps anyone new to product go-to-market to quickly understand the overall product management function, including common product development methodologies, the criticality of âœvoice of customer,â product stage definitions, and other PM essentials. The authors bring over 20 years of experience delivering software and hardware products globally for Fortune 500 companies and high-tech start-ups. Insights are delivered through real-life PM vignettes and to-the-point structured sections, making the quick start guide practical for both wo
£31.36
Taylor & Francis Navigating Supply Chain Cyber Risk
Book SynopsisCybersecurity is typically viewed as the boogeyman, and vendors are responsible for 63% of reported data breaches in organisations. And as businesses grow, they will use more and more third parties to provide specialty services. Typical cybersecurity training programs focus on phishing awareness and email hygiene. This is not enough. Navigating Supply Chain Cyber Risk: A Comprehensive Guide to Managing Third Party Cyber Risk helps companies establish cyber vendor risk management programs and understand cybersecurity in its true context from a business perspective.The concept of cybersecurity until recently has revolved around protecting the perimeter. Today we know that the concept of the perimeter is dead. The corporate perimeter in cyber terms is no longer limited to the enterprise alone, but extends to its business partners, associates and third parties that connect to its IT systems. This book, written by leaders and cyber risk experts in business, is based on thre
£31.34
Taylor & Francis Doing Marketing Research
Book SynopsisTraditional research methods in marketing can be illuminating when used well, but all too often their results fail to provide the depth of understanding that organisations need to anticipate market needs.Doing Marketing Research enables researchers to get greater depth and meaning from their research and organisations to make smarter strategic decisions. This unique book explains market sensing simply and practically and demonstrates how it can benefit researchers. It teaches non-mainstream and alternative research methods, which facilitate innovative research design and achieve deep insights into the mindsets of consumers. The methods explored in this book include sensory research using ZMET, discourse analysis, consumer ethnography, social media networks, narrative and storytelling and gamification. This second edition has been fully updated to include several new chapters covering newer methods and topics, including the Delphi method, archival research, visual metho
£44.99
Taylor & Francis Decoding the U.S. Healthcare System
a huge range and FREE tracked UK delivery on ALL orders.
£35.14
Taylor & Francis Who Speaks for the Customer
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£40.84
Taylor & Francis Sustainability Transformation
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£31.99
Taylor & Francis Sustainable Organizational Change
a huge range and FREE tracked UK delivery on ALL orders.
£50.34
Taylor & Francis Business Strategy Formulation
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£31.34
Taylor & Francis Critical Success Factors
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£34.19
O'Reilly Media AIPowered Business Intelligence
Book SynopsisUse business intelligence to power corporate growth, increase efficiency, and improve corporate decision-making. With this practical book, you'll explore the most relevant AI use cases for BI, including improved forecasting, automated classification, and AI-powered recommendations.
£39.74
Cambridge University Press Stakeholder Theory
Book SynopsisThe stakeholder perspective is an alternative way of understanding how companies and people create value and trade with each other. This Element discusses the foundation and implementation of stakeholder management as well as the advantages of this approach. It presents a number of tools that managers can use to implement stakeholder thinking.
£17.00
Cambridge University Press International Business Strategy
Book SynopsisNow in its third edition, this core textbook for advanced undergraduate, graduate, and postgraduate students combines analytical rigour and managerial insight on the functioning and strategy of large multinational enterprises (MNEs). Verbeke and Lee develop an original conceptual model that supports student learning by providing an integrated perspective, rooted in theory and practice. The discussion also includes unique commentaries on seventy-four seminal articles published in theHarvard Business Review, theSloan Management Review,and theCalifornia Management Reviewover the past four decades, demonstrating how the key insights can be applied to real businesses engaged in international expansion programmes, especially as they venture into high-distance markets. This third edition has been thoroughly updated and features new sections on multinational entrepreneurship, strategic challenges in the new economy, and international business strategy during globally disruptive events, including the COVID-19 pandemic. Students will benefit from updated case studies, improved learning features, and a wide range of online resources.Trade Review'This revised edition of Alain Verbeke's textbook builds on the strengths of the very first edition, and continues to stand out from other textbooks in two respects. First, the analytical framework summarizing the nature of international business presented in the first half of the book is consistently used in all subsequent chapters. Second, this conceptual toolkit helps students to understand the complexities of international business in the real world.' Sjoerd Beugelsdijk, Professor of International Business, University of GroningenTable of ContentsList of figures; List of tables; About the authors; Foreword from Jean-François Hennart; Acknowledgements; List of abbreviations; Walkthrough; Introduction and overview of the book's framework; Part I. Core Concepts; 1. Conceptual foundations of international business strategy; 2. The critical role of firm-specific advantages; 3. The nature of home country location advantages; 4. The problem with host country location advantages; 5. Combining firm-specific advantages and location advantages in a multinational network; Part II. Functional Issues; 6. International innovation; 7. International sourcing and production; 8. International finance; 9. International marketing;10. Managing managers in the multinational enterprise; Part III. Dynamics of Global Strategy; 11. Entry mode dynamics 1: Foreign distributors; 12. Entry mode dynamics 2: Strategic alliance partners; 13. Entry mode dynamics 3: Mergers and acquisitions; 14. The role of emerging economies; 15. Emerging economy multinational enterprises; 16. Multinational entrepreneurship; 17A. International strategies of corporate social responsibility; 17B. International strategies of corporate environmental sustainability; Conclusion: The true foundations of global corporate success; Notes; Index.
£44.64
John Wiley & Sons Inc Think Like a Futurist
Book SynopsisPush past resistance to discover and own new business territories Think Like a Futurist shows how to track changes, explore questions, and engage in new thinking that connects today''s pressures with tomorrow''s realities. Cecily Sommers shows how to apply long-term focus and strategies to needs as diverse as industry forecasts, innovation challenges, leadership development, or future-proofing a brand. By understanding intersecting potentials that one day may impact your organization, you can readily spot emerging trends and market shifts, uncovering opportunities on the horizon. Think Like a Futurist explores such questions as: Where will new markets emerge over the next 5-10-25 years? What will be the big issues of the day? How will lifestyle, social mores, and policy adapt? And what role do we play in that future? Offers a clear framework for thinking like a futurist, and direction for how to integrate it in high-pressure corporate enviroTrade Review“In Think Like a Futurist... [Cecily Sommers] raises questions and points out realities that anyone fascinated with the future of the global economy should be following.” —Adam Belz, The Minneapolis Star-TribuneTable of ContentsIntroduction ix Part One: Know—The Four Forces of Change 1 1 The Four Forces of Change 3 2 Resources 11 3 Technology 21 4 Demographics 33 5 Governance 47 Part Two: New—The Zone of Discovery 63 6 Higher Learning 69 7 Phase I: Define 77 8 Phase II: Discover 87 9 Phase III: Distill 97 10 Who are You? 107 11 Where are You Going? 145 Part Three: DO—The 5 Percent Rule 175 12 The 5 Percent Rule 177 13 Tinkering: The Genesis of General Mills’s Idea Greenhouse 181 Conclusion 213 Part Four: What’s Next Toolkit 219 The Futurist’s Mind-set 221 Overcoming Resistance to Change 227 Notes 239 Acknowledgments 245 About the Author 247 Index 249
£18.69
John Wiley & Sons Inc Visual Leaders
Book SynopsisExplores how leaders can support visioning and strategy formation, planning and organization change through the application of visual meeting and visual team methodologies organization wide - literally "trans-forming" communications and people's sense of what is possible. This book is suitable for all levels of leadership in organizations.Table of ContentsIntroduction Tracking a Visual Revolution xiii Part One: The Visual Leadership Advantage 1. Seven Essential Tools / Metaphors & Models, Visual Meetings, Graphic Templates, Decision Rooms, Roadmaps, Storymaps, & Video 3 2. Seeing Results in Action / Why Leaders Get Visual 11 3. How to Run Visual Meetings / What Every Manager Should Know 33 Part Two: Looking At Your Own Leadership 4. What Is Your “Operating System”? / The Power (& Peril) of Mental Models 51 5. What Kind of Organization Do You Lead? / Linking Tools to Stages of Development 61 6. Developing Your Visual IQ / How Visualizing Makes You Smarter 73 Part Three: Power Tools for Visual Leaders 7. Metaphors & Models / Helping People See What You Mean 91 8. Visual Meetings / Stimulating Engagement & Creative Contribution 107 9. Graphic Templates / Visuals for Any Kind of Planning 115 10. Decision Rooms / Making Choices in a Big Picture Context 129 11. Roadmaps & Visual Plans / Managing Milestones & Swim Lanes 139 12. Graphic Storymaps / Connecting Plans with Culture 147 13. Video & Virtual Visuals / Mobile Video, Tablets, Animation, & Panoramic Display 157 Part Four: Managing the New Media 14. Technology & Visualization / Enabling the Right Tools 171 15. Virtual Leadership / Communicating with Intention & Impact 181 Part Five: Leading Organization Change 16. Anticipating the Need to Change / Putting Visual Tools to Work 193 17. The Chrysalis Effect / Creating the Conditions for Transformation 205 Part Six: Links, Books, & Other Resources 18. Websites & Bibliography 215 Appendix / About Arthur M. Young 223 Index 224
£24.65
John Wiley & Sons Inc Design a Better Business
Book SynopsisThis book stitches together a complete design journey from beginning to end in a way that you ve likely never seen before, guiding readers (you) step-by-step in a practical way from the initial spark of an idea all the way to scaling it into a better business.Trade Review"This book is visually appealing and the design, illustrations and layout of the pages draw the reader in and make the journey of reading the book so interesting and informative. This book is a must read for anyone contemplating starting a business." (Management Services, June 2017)Table of ContentsIntroduction P08 Prepare P24 Point of View P46 Understand P82 Ideate P124 Prototype P152 Validate P180 Scale P214 Appendix P262
£23.80
John Wiley & Sons Inc Startup Scaleup Screwup
Book SynopsisReal-world tools to build your venture, grow your business, and avoid mistakes Startup, Scaleup, Screwup is an expert guide for emerging and established businesses to accelerate growth, facilitate scalability, and keep pace with the rapidly changing economic landscape. The contemporary marketplace is more dynamic than ever beforeincreased global competition, the impact of digital transformation, and disruptive innovation factors require businesses to implement agile management and business strategies to compete and thrive. This indispensable book provides business leaders and entrepreneurs the tools and guidance to meet growth and scalability challenges head on. Equal parts motivation and practical application, this book answers the questions every business leader asks from the startup ventures to established companies. Covering topics including funding options, employee hiring, product-market validation, remote team management, agile scaling, and the busTable of ContentsPrologue ix 1 Persistence of Vision: Inspire team members, customers, and investors with a Product Vision: a mental image of your desired future 1 2 Stories of Your Life and Others: Discover the Business Lifecycle of startups and scaleups and reflect on exploration, execution, and Product/Market Fit 7 3 Picking Up the Pieces: Make a Business Quilt by remixing the Lean Canvas and Business Model Canvas and adding a dimension of time 21 4 The Persona Protocol: Better understand your target customers and their Jobs to Be Done by creating Lean Personas 35 5 Fortune’s Wheel: Figure out your Unique Value Proposition by investigating the customer’s Pains and Gains and making a Value Proposition Wheel 41 6 The Crowded Shadows: Learn about the benefits of Equity Crowdfunding and choose between the use of a crowdfunding platform or doing it all yourself 49 7 The Lunatic Cafe: Meet every day with your team for a Daily Cafe and Work Out Loud by sending each other Daily Updates 55 8 Streams of Silver: Visualize your work with Kanban Boards and optimize the workflow with Work in Progress Limits 61 9 The Invention of Everything Else: Discover the Innovation Vortex, which emerged by combining the Design Thinking approach with the Lean Startup method 67 10 The Terminal Experiment: Validate hypotheses with Lean Experiments so that you can Pivot, Patch, or Persevere on your way to Business/Market Fit 77 11 Fables and Reflections: Get together with your team for an Agile Retrospective to do some reflection and work on your Improvement Backlog 87 12 Kings of the North: Navigate your business in the right direction using a North Star Metric, with the help of Support Metrics and Check Metrics 95 13 The Entropy Tango: Keep a Product Backlog with Minimum Viable Features and Experiment Stories updated through ongoing Backlog Maintenance 103 14 A Pleasure to Burn: Keep an eye on your progress with Burn-down Charts, Burn-up Charts, or Cumulative Flow Diagrams 113 15 The New Recruit: Get your hiring process in order with a Recruitment Funnel, sourcing by the founders, and some Skills Tests and Work Samples 119 16 The Enigma Score: Start workforce planning and talent management in your business with Hiring Scorecards that help you avoid culture misfits 129 17 Standard Hero Behavior: Learn a good approach to Job Interviews using a combination of Behavioral Questions and Behavioral Tests 135 18 The Darkest Road: Manage the expectations of stakeholders with a Product Roadmap, created with experiments, outcomes, and a Rolling-Wave Planning 141 19 Ghost Writer in the Sky: Set yourself up for content marketing and e-mail marketing with a Content Calendar and a Content Backlog 149 20 Million-Dollar Gamble: Aim for Agile Funding of your business with small batches, small budgets, and keeping multiple options open 155 21 Spheres of Influence: Get insights into the creation of a Pitch Deck and learn about the essential and the optional slides 167 22 Heart Journey: Describe the optimal customer journey and user experience with a Journey Map and discover the Moments of Truth 177 23 A Pirate’s Tale: Find your way on the path to success, from awareness to revenue, measured with the Pirate Metrics 185 24 Test of the Twins: Learn about Growth Hacking and Conversion Rate Optimization with Split Tests, Multivariate Tests, and Cohort Analysis 193 25 Culture Clash: Identify Core Values, create a Culture Code, and use stories and rewards to prepare your business for scaling 201 Epilogue 209 Acknowledgments 213 About the Author 215 Index 217
£22.09
John Wiley & Sons Inc The Customer Success Economy
Book SynopsisIf leaders aren''t integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer. Shows leaders how their digital implementations will make them more Amazon-like Helps you deliver recurring revenue Shows you how to embrace customer retention Demonstrates the importance of churning less Get that competitive advantage in the most relevant and important arena todaymaking and cultivating happy customers.Table of ContentsForeword ixMaria Martinez, Executive vice president & chief customer experience officer at Cisco Part I Why Customer Success Became Standard 1 Chapter 1 Customer Success: What It is and Why It Affects Everything 3 Chapter 2 Customer Success: It’s Not Just for Silicon Valley 21 Chapter 3 The Customer Success Job Market is Taking Off 35 Chapter 4 Reason #1: Customer Success Stops Churn—The Silent Business Killer 45 Chapter 5 Reason #2: Customer Success is a Growth Engine—If You Move from Defense to Offense 53 Chapter 6 Reason #3: Your Customers Want It 65 Chapter 7 Reason #4: Even the Money People Are in Love with Customer Success 79 Part II Baking Customer Success Into Every Aspect of Your Business Model 89 Chapter 8 It Can’t Be Delegated 91 Chapter 9 Product: Design from the Start for Customer Success 103 Chapter 10 Marketing: Your Job Doesn’t End with the Lead 121 Chapter 11 Sales: Customer Success is Your Differentiator 129 Chapter 12 Services: Go from Hours to Outcomes 141 Chapter 13 Support: Go from Reactive to Proactive 151 Chapter 14 Finance: The New Scoreboard 161 Chapter 15 IT: The New Mission for the CIO 171 Chapter 16 HR: Happy Employees Take Better Care of Customers 179 Chapter 17 Avoiding Customer Success Silos 191 Part III Implementation Issues 195 Chapter 18 The First Step: Launching CS in an Established Business 197 Chapter 19 Leadership: What Kind of Leader Do I Need for Customer Success? 215 Chapter 20 Organizational Structure: Should Customer Success Be Part of Sales or Its Own Org? 227 Chapter 21 Roles and Responsibilities: Who Owns Renewals and Revenue? 239 Chapter 22 Budget: How Much Should I Spend on Customer Success? 251 Chapter 23 Monetization: Should I Charge for Customer Success to Boost Profitability? 263 Chapter 24 Metrics: How Do I Measure Customer Success? 273 Chapter 25 Scaling: How Do I Grow Customer Success without Throwing People at It? 295 Chapter 26 Technology: What System Do I Use? 301 Chapter 27 Professional Development: How Can I Develop My Leaders and My Team? 317 Chapter 28 Inclusion: How Can I Create a Diverse Team? 333 Chapter 29 Next Steps to Take 339 Notes 345 Acknowledgments 347 About the Authors 351 Index 353
£18.70
John Wiley & Sons Inc Reimagining Industry Growth
Book SynopsisTap into the potential of strategic partnerships with industry associations in this groundbreaking new book Reimagining Industry Growth offers readers a blueprint to harnessing the power of leading industry associations as strategic partners. By utilizing those partnerships, business leaders will become able to leverage the collective strength of the supply chain to overcome challenges, address uncertainty, mitigate risks, and position their industries for growth. The book provides an overview of strategic partnerships, how they work, and how they can be applied to industry relationships with trade associations. It includes: Illuminating and factual case studies outlining strategic partnerships in five different industry segments Roadmaps for executives to apply the lessons learned from industry success stories on leveraging relationships with trade associations Advice on how to move the needle for entire industries via effective sTable of ContentsForeword xi Introduction xiii 1 Strategic Partnerships 1 2 Trade Associations 21 3 Recreational Boating and the Great Outdoors 31 Section One: Recreational Boating Is an Ecosystem 37 Section Two: Outdoor Recreation Is an Even Bigger Ecosystem 49 4 Baking 61 5 Unmanned Systems 89 6 Asphalt Pavement 121 7 Frozen Foods 159 8 Breakthrough Opportunities for Industries and Trade Associations 189 Acknowledgments 201 About the Author 209 Notes 211 Index 223
£19.54
Palgrave Macmillan Strategy and Sustainability
Book SynopsisDespite much attention given to the topic over the last 50 years, business and environmental sustainability are not natural bedfellows. Strategy and Sustainability encourages readers to move beyond the hype and takes a pro-business, fact based point of view, recognizing the complexity of the issues and the strategic choices businesses can make.Trade Review“Strategy and Sustainability reads very well and the blend of facts, views, and historical and technical data is a source of continuous inspiration. The recognition that perceptions and realities are highly influenced by regional and developmental factors makes the book very insightful.”- José Lopez, Member of the Executive Committee, World Business Council for Sustainable Development; Former Executive Vice President for Worldwide Operations, Nestlé “Strategy and Sustainability provides an excellent overview of the sustainability discussion, its development, and its relevance for businesses. Michael Rosenberg’s book provides a holistic and good read about the different challenges to bridge the gap between the traditional business perspective and stakeholder expectations.”- Uwe Bergmann, Director Sustainability Management, Henkel "If it's not safe, it's not sustainable. If it's not sustainable, it has no future. For those that understand the laws of successful industry, putting these practices into action is the foundation for a successful business."- Mark Cutifani, Chief Executive, Anglo American plc quoted on LSE and NYSE "Sustainability is a central dimension of good corporate governance. Mike Rosenberg's book provides an excellent framework and real cases on how senior executives and board members should include sustainability in strategic discussions.”- Jordi Canals, Dean, IESE Business School “Mike Rosenberg’s new primer on the corporate sustainability landscape nicely fills the knowledge gap for Board-level business people. And almost anyone can use the thoughtful frameworks to better diagnose today’s challenges and plan a more concrete and less risky path forward.”- “Hutch” Hutchinson, Senior Fellow, Rocky Mountain Institute; former Director, The Boston Consulting Group “Mike Rosenberg makes a persuasive argument that business success is incomplete without a dedication to environmental sustainability. Rosenberg suggests all leaders have a responsibility to be accountable on this important scale and offers concrete ways to make change for the better.” - Steve Capus, Executive Producer of the “CBS Evening News with Scott Pelley”; Executive Editor, CBS NewsTable of Contents1.- The logic of business: Governance and the environment.- 2. Modes of response.- 3. Strategic issues.- 4. Strategic options.- 5. Environmental interest groups.- Industry examples.- Regional differences.- What to do
£37.99
Taylor & Francis Luck
Book SynopsisShortlisted for the EGOS Book Award in 2021, this book moves beyond tired analyses of business success that bias leadership and strategy in order to focus on the critical role of good fortune.The author provides insights from economics, sociology, political science, philosophy, and psychology to create a brief intellectual history of luck. In positioning luck as a key idea in management, the book analyzes various facets of fortune such as randomness, serendipity, and opportunity. Often overlooked given psychological bias toward meritocratic explanations, this book quantifies luck to establish the idea in a more central role in understanding variations in business performance.In bringing the concept of luck in from the periphery, this concise book is a readable overview of management which will help students, scholars, and reflective practitioners see the subject in a new light.Trade Review'Luck has laid bare our ignorance and educates us on the concept of luck… If we judge research contributions like we judge Olympic dives, Luck receives top marks for degree of difficulty and execution.' —Ray Reagans (Ph.D., Chicago), Alfred P. Sloan Professor of Management at the MIT Sloan School of Management, USA'…Liu has written a sophisticated treatise on luck that offers something for everyone, including useful tips and scholarly insights too numerous to count.' —Don A. Moore, Professor, University of California, Berkeley, USA and author of Perfectly Confident'…With Chengwei Liu's Luck as a guide, you can become a master of luck. You will learn to identify and quantify luck, and, most important, you will learn some counterintuitive strategies and no longer have choose whether you'd prefer to be lucky or good. You can be both!' —Scott E. Page, John Seely Brown Distinguished University Professor, Ross School of Business, University of Michigan, USA and author of The Diversity Bonus and The Model Thinker'This book makes for a stimulating read… The author helps us understand the significance of luck in everyday life and, in doing so, encourages to take ourselves less seriously.' —Mark de Rond, Professor, Cambridge University, UK and author of There is An I in Team, The Last Amateurs, and Doctors at War'This book provides a magisterial survey of the concept of luck… Academics will find much to provoke thought, and managers will find insights that can help them rethink their strategies and craft new ones.' —Phanish Puranam, Roland Berger Chaired Professor of Strategy and Organisation Design at INSEAD, France and author of The Microstructure of Organizations and Corporate Strategy'This highly interesting book takes an often misunderstood concept, luck, and explains how it needs to be interpreted and more importantly, how it can be used effectively in business strategy.' —Pinar Ozcan, Professor of Entrepreneurship and Innovation at the University of Oxford, UK'What I loved most about Liu’s exposé is that he takes the notion of luck and explains how it can be managed systematically to your advantage.' —Freek Vermeulen, Professor, London Business School, UK and author of Business Exposed and Breaking Bad Habits'Combining a diverse set of arguments from behavioral economics, psychology, sociology and statistics, the author argues that luck is more than just a residual, something that we can't explain, but something that we can measure and exploit for strategic purposes.' —Balázs Kovács, Professor, Yale School of Management, USA'This world is full of successful senior executives who are smart, but realize they got lucky. And it is full of others who got lucky, but think they were smart. Read this book and decide which you are.' —Richard D’Aveni, Bakala Professor of Strategy at the Tuck School of Business, Dartmouth College, USA and bestselling author of Hypercompetition and The Pan-industrial Revolution'Every manager interested in discerning whether decision outcomes are the product of luck or skill should read it. As should every scholar or manager needing a structured treatment of luck and how it might be used strategically.' —Timothy Folta, Thomas John and Bette Wolff Family Chair of Strategic Entrepreneurship, University of Connecticut, USA and Chair of the Strategic Management Division of the Academy of Management'An insightful and highly entertaining tour of the counter-intuitive world of luck, skill, praise and blame, by one of its leading researchers.' —Nick Chater, Professor of Behavioural Science at Warwick Business School, University of Warwick, UK and author of The Mind is Flat'This book challenges the conventional wisdom of luck and shows that luck not only has five different images, but also can be measured for its impacts or used for plotting strategic moves.' —Ruey-Lin Hsiao, Professor at the National Cheng-Chi University, Adjunct Professor at the National Singapore University and author of Research without Numbers'Luck is a great but largely unacknowledged force in the world of business. Chengwei Liu is a skilled and hugely informed navigator through luck’s intriguing labyrinths.' —Stuart Crainer and Des Dearlove, founders of Thinkers50 'Fabulous (behavioural) science, explaining why second really is the best and how, by consistently underestimating the role luck plays in success, we undermine our own success! A much needed book that lays bare the truth about luck.' —Helen Bagnall, Founder and Director, Salon London and Also Festival'This book is a "must read" for anyone interested in social systems that produce "winners and loser." It will change the way you think about what the term "luck" means.' —Anne Miner (Ph.D., Stanford), Professor Emerita, University of Wisconsin, Madison, USA; Winner, Scholar of the Year, Techonology and Innovation Management Division, Academy of Management, 2004; Distinguished Fellow of Academy of Management; Director Emeritus, Initiative for the Study of Tranformational Entrepreneurship (INSITE)'Luck is everywhere. Sometimes, that’s hard to admit, especially for managers who must make high-stakes decisions. This book will help you understand luck better, make you more comfortable with it, and maybe even help you take advantage of it.' —Peter Stone, Associate Professor of Political Science, Trinity College Dublin, IrelandTable of Contents1. The unconventional wisdom of kuck 2. How to interpret luck? 3. How to quantify luck? 4. How to strategize with luck? 5. Good night and good luck
£37.99
Taylor & Francis Ltd Patterns of Strategy
Book SynopsisPatterns of Strategy is a revolutionary approach to developing business strategy that shows how the fit between organisations drives strategic direction. The authors offer 80 ''patterns' of strategy which organizations can use to understand the relationship of their business and their strategy to the actors around it. These patterns provide a toolkit for designing different ways to collaborate, and also offer alternative types and approaches of competition. It is essential reading for those who wish to know and understand how you can manoeuvre change to your organisation's fit and play it to your advantage.Trade ReviewPatterns of Strategy makes a refreshing addition to the strategy literature. Aimed at decision makers and senior people who are the custodians of their organisations' strategies, it offers specific guidance in a world where choice can be daunting. It begins with a healthy de-bunking of some myths about strategy which have only served to limit peoples thinking - purely on this basis, it merits a strong recommendation. Dr Simon Haslam, Head of Strategy Faculty, Institute of DirectorsIn helping us understand how we differentiate, Patterns of Strategy gives a different lens to intuitive decision making and problem solving. It is beautiful in its simplicity. David Atkinson, COO, Mindgym Patterns of Strategy is the first major new approach to strategy in a long time. Not re-packaged versions of existing ideas, but a completely new, and radically different, approach. The book offers descriptions of 80 common patterns of strategy in a ‘recipe book’ style, together with detailed advice on when, and how, to use them, and in what situations. It will be a "must have" for strategists. Paul Barnett, CEO, Strategic Management Bureau & Strategic Management ForumIn a world of incessant change, unpredictability, and in a context where there are often multiple existing and potential players, the fundamental problem for organisational strategists is that it is unerringly complex. How then does ‘Patterns of Strategy’ fare against this background? The simple answer is very well. This is a novel and very significant contribution to the strategy literature. Prof. John Brocklesby, Head of School of Management, Victoria University of WellingtonHere, at last, is the unified field theory of strategy. Patterns of Strategy takes the many influencers of organisational performance and coheres them into a systemic model. Ed Straw, Director PWC Global (Retd), author of Stand and DeliverEvery now and then, a book comes along which seems to encompass the whole of a field, explain it, critique it, and surpass it. Patterns of Strategy does just that for the practice of organisational strategy. Once you have read Patterns, you can never go back. It combines a learned and enjoyable treatise with immensely practical usability and should be on every leader's desk, as a daily reference. Benjamin P Taylor, Chief Executive, Public Service Transformation AcademyPatterns of Strategy is practical in its approach, yet deep in wisdom. It is a must read… a rare combination of depth in thinking and ease of use. 80 patterns are presented as recipes and as a way of further development of one’s own thinking. Although some sound familiar - like First Mover, Fast Follower - some names are really original, like Knight’s move, Piggyback, Rumplelstiltskin, Mouse, Jigsaw. These descriptions are thought provoking and act as a catalyst to ask different questions. The brief case descriptions made me aware of the invisible drivers of strategy that dictate where one will go unless one actually changes the nature and direction of the structural coupling. Patrick Hoverstadt and Lucy Loh have written a manual to guide business leaders to define their strategies in the twenty-first century. The book simplifies the subject, but does not oversimplify. It offers a uniquely systematic and sophisticated approach to the formulation of strategy for any business leader who wants to rethink their approach to strategy, embracing the complexity of the world of disruption, and considering both the opportunities in collaboration and in competition. There is much here that is fresh, and at the same time it is a brilliant synthesis of everything that is ever written about strategy. Anyone involved in the formation of strategy should read this book and think though how applying the building blocks creates a wide(r) range of possibilities. Jan De Visch, Executive Professor Entrepreneurial MBA, Flanders Business School, Catholic University of LeuvenPatterns of Strategy is a truly novel and powerful approach to working with strategy and should be required reading for, and in the toolkit of, all executives and boards of directors. Consultants will love the Patterns of Strategy approach because it helps them to develop better strategies with clients who will appreciate the rigour, novelty, and the feeling of empowerment that comes with this approach. Axel Kravatzky, Director, Syntegra Change Architects Ltd and Founding Chairman Caribbean Corporate Governance Institute LtdPatterns of Strategy is a remarkable book that draws upon the insights of the authors from working with small to large multinational companies. They have succeeded in understanding and articulating the dynamics of ‘strategy’ as it plays out in the real world and why few succeed and many fail. They have done an excellent job in detailing how a business can better position itself within its market and how to use this positioning to better develop a strategic response that not just harnesses but exploits the market forces for greater competitive advantage. Patterns of Strategy has changed my thinking in how I can develop more effective strategies. Stephen Brewis – Chief Scientist, BTThis is a tough book but is an essential one for strategy teachers and practitioners. Tough because it doesn’t offer 2x2 box simplistic models or slick consulting earning hooks. But it will be worth it. David Weir: Emeritus Professor, Northumbria University, Professor of Intercultural management, York St John UniversityThis book creates a framework for strategy, planning and execution by considering the fundamental dimensions of strategy: power; fit and time. The book sets out an approach to create and implement a strategy that is appropriate for your situation – there is no one size fits all approach to this. The 80 worked examples are like handed down family recipes that can be adopted and adapted to overcome specific challenges that are often repeated as "patterns of strategy." Jonathan Higginbottom, Principal Consultant, Capita Patterns of Strategy examines a fundamental issue affecting all organisations: "Why do most strategies fail?" Patrick Hoverstadt and Lucy Loh shine a light on the gaps in conventional strategic thinking, and offer an explanation – and a solution.Hoverstadt and Loh provide a framework and language to more accurately describe the reality of an organisation’s circumstances, and to try to anticipate how these circumstances will change as the future unfolds.The final section is dedicated to implementation – both of the process to define strategy, and then pulling off the organisational manoeuvres required to execute successfully. Patterns of Strategy is a genuinely fresh perspective which draws on its authors’ expertise applying systems thinking to organisations. It’s an approach which delivers a significant shift in mindset – and one which could make an impact on the 90% of current strategies which fail to deliver. Gareth Marlow, COO, RedgateTable of ContentsContentsList of FiguresForewordPart One: A Different ApproachChapter 1 Why Patterns of Strategy?Chapter 2 How this is Different?Chapter 3 The Dark Matter of StrategyChapter 4 From Concept to StrategyChapter 5 What is Strategic Fit?Part Two: Developing strategic manoeuvresChapter 6 Designing FitChapter 7 Using TimeChapter 8 Using PowerPart Three: 80 Patterns of StrategyChapter 9 Competitive StrategiesChapter 10 Collaborative StrategiesChapter 11 Strategies for Small OrganizationsChapter 12 Supplier StrategiesChapter 13 Defensive StrategiesChapter 14 Growth StrategiesChapter 15 Market Changing StrategiesChapter 16 Herd Management StrategiesChapter 17 Cunning PlansChapter 18 Rock Paper ScissorsPart Four: Developing and executing strategyChapter 19 Developing Patterns of StrategyChapter 20 Strategy to ActionCatalogue of StrategiesBibliographyIndex
£29.99
Taylor & Francis Ltd Business Architecture
Book SynopsisOrganizations today exist in an environment of unprecedented change. They do so against a backdrop of a global, competitive marketplace, the fast-paced enablement of technology, amplified regulation and accelerating organizational complexity. Many organizations are addressing change in a sub-optimal way and they are operating without a clear view of where their operational risks lie. It is these dynamics that are leading organizations to recognise and embrace Business Architecture. Despite this environment, Business Architecture can be a difficult 'sell' - it is often perceived to be abstract and lacking in tangible delivery. To succeed, Business Architecture must be pragmatic and, to be sustainable, it must focus on achieving long-term value and, at the same time, recognise the shorter-term tactical needs of the organisation. With these challenges in mind, this book provides a practical guide on how to employ Business Architecture and how to build a balanced proposition that deliveTrade Review' It is the best work to date describing business architecture.' Jeff Scott, former Forrester Analyst. 'I love this book. I have read it two times and I am looking forward to reading it again!!...I hope every Business Architect reads this book...Clearly, the time has come for Business Architecture: A Practical Guide. Thank you Graham and Jonathan.' From the Foreword by John A. Zachman 'Business Architecture is very challenging to do and even harder to describe, being inherently multi-dimensional in nature. The authors of this book have done well to distil their considerable experience into a handbook that provides valuable advice to help organisations develop their capability in managing business change.' Sally Bean, Enterprise Architecture Consultant 'This is a significant contribution to the field of Business Architecture. Essential reading for all practising Enterprise Architects!' Stuart Macgregor, CEO, Real IRM International, South Africa 'This is a superb piece of writing for any current or aspiring Business Architect. However, it is also essential reading for anyone involved in designing and implementing business strategy and executing change. The tools and techniques described will prove invaluable to so many different professions.' Darren Coomer, Managing Partner, The Strategy & Architecture Group - www.thesandagroup.comTable of ContentsForeword; Preface; Introduction; Part I The Rationale for Business Architecture: Recognizing today's business dynamics; Positioning for change; Managing complexity; Delivering value. Part II Integrating Business Architecture into the Organization: Architecture stakeholders; Life cycles. Part III Describing Business Architecture: Architecture levels; Business architecture outputs. Part IV Architecture Building Blocks: The elements of a business architecture; Building views of the organization. Part V Practising Business Architecture: Overcoming the barriers to business architecture; The business architect; Establishing business architecture as a practice. Part VI Architecture Resources: Architecture frameworks; Reference models and architecture patterns; Architecture tools, meta models and standards; The future of business architecture; Appendices; Glossary; Index.
£51.29
Taylor & Francis Ltd Excellence Beyond Compliance
Book SynopsisMany companies limp along from day-to-day treating the quality side of the business as a necessary evil, and doing only what is minimally necessary for compliance to regulations. This kind of approach to compliance almost always results in inefficiencies and sometimes can result in a curious kind of noncompliance. Documentation created with compliance as the sole consideration often ends up confusing the employees who must use the documentation.This book looks beyond what is necessary for compliance alone to address what makes a quality management system (QMS) both effective and efficient. This book also never forgets that real people must make any QMS work; the book provides a blueprint for creating a QMS that real people will find useful.After a review of the challenges that any medical device company faces in the world of todaythe multiple sources of QMS requirementsthe book poses a question: are we satisfied with the QMS we have now, or could we do beTable of ContentsChapter 1 The Challenge Chapter 2 The Path Chapter 3 Key Decisions Chapter 4 A Quality Plan Chapter 5 Documentation, the Big Picture Chapter 6 Level 1 Documentation Chapter 7 Level 2 Documentation Chapter 8 Level 3 Documentation Chapter 9 Level 4 Documentation Chapter 10 Fully Incorporating Risk Management Chapter 11 Implementation Chapter 12 Maintenance (and Improvement)
£39.99
Taylor & Francis Ltd Risk Management in Organisations
Book SynopsisRisk management is vital to organisational success, from government down to small businesses, and the discipline has developed rapidly over the last decade. Learning lessons from the good and bad practice of others is a key feature of this book, which includes multiple illustrative examples of risk management practice, in addition to detailed case studies.Combining both theory and practice, the early chapters compare the ISO 31000 and COSO Enterprise Risk Management frameworks and the relevant regulatory regimes in both Europe and the United States. The core of the book is three highly detailed case studies of risk management in the manufacturing (Akzo Nobel), retail (Tesco), and public sectors (Birmingham City Council). Using the lessons learned from the case studies, together with material from elsewhere, the author then outlines four lessons for risk managers that can be used in any organisation seeking to develop a truly enterprise-wide risk management system.This Trade Review"The case studies set out in this book, based on sound research and set firmly within the context of the most up-to-date governance and standards frameworks, make a real contribution to the understanding of managing risk within organisations. The book will be an excellent resource for students and practitioners of risk management." Stephen Sidebottom, Chair, The Institute of Risk Management"Providing analysis of the evolution of various risk types via detailed case studies and snapshots of risk events across large and small organisations, this unique and valuable book delivers profound insights for risk management scholars and practitioners." Marco Maffei, University of Naples Federico II, Italy"Risk Management in Organisations remains an invaluable resource and this new edition will be of interest to risk management practitioners, students and academics internationally." Chris Peace, Te Wāhanga□Tātai Hauora Victoria University of Wellington, New Zealand"Combining theory and regulation, this new edition is an indispensable guide to risk management. With new insights around technological development and COVID-19, the book is required reading for risk practitioners globally." Marie Gemma Dequae, Risk Management PractitionerTable of Contents1 Introduction to This Book; 2 Risk and Governance; 3 International Standards for Risk and Enterprise Management; 4 Risk Management in Theory and Practice; 5 Managing Technology Risk; 6 Enterprise Risk Management in Manufacturing: The Case of Akzo Nobel (2000–2020); 7 Risk Management in Retail: Tesco PLC (2004–2019); 8 Risk Management in the Public Sector: Birmingham City Council (2002–2020); 9 Best Practice Risk Management: Key Lessons; 10 A Risk Management Perspective on COVID-19
£128.25
Taylor & Francis Ltd Business Partnering
Book SynopsisA Business Partner is a professional who supports and advises strategic and operational decision-making through insights that drive better business performance. Often as a result of external changes, business partners must respond quickly to map out the future strategic development, keep the firm competitive and ensure all objectives and legal requirements are met. In this book, business partnering expert Steven Swientozielskyj introduces a framework that provides a set of practical tools and techniques via a simple six stage model that, when replicated, will take the practitioner from start to finish through strategic change; from the formation and agreement of the strategy to its delivery and sustainability. Business Partnering is a one-stop shop for understanding this important phenomenon and as such will be vital reading for practitioners and academics in the business arena.Trade Review'Business Partnering captures the very best of Steve's own transformational and world-class experience and blends it with the latest research and success stories. Steve has made it available in a readily digestible way for all existing and aspiring practitioners. This wonderful resource is a 'must-have' for all business partners and indeed for anyone where multi-disciplinary teamwork is essential for success.' - David Murphy, Retired Head of HR Services, Network Rail, UK'Business Partnering is a must read for professionals seeking to differentiate their practiced approach to increase the value of their outputs. This practical handbook has an abundance of concise evidential reference points from numerous theoretical models and frameworks that can be directly applied in the professional practices. The author has a leading edge view on business partnering and this handbook will be my go-to-guide for many years to come.' - Milgintas Milo Mazeika, Assistant Management Accountant, Mentee, United Kingdom'Steve has uniquely brought together the various facets of business partnering and structured the content around a six stage general model. The combination of relevant research and techniques, together with Steve’s own real life case studies, provide an excellent guide for practitioners wishing to enhance their knowledge within organisations. This excellent book provides business partners with the insight necessary to make positive changes within their sphere of influence.' - Stephen J. Smith, Head of Finance Shared Services, Network Rail, UK'The handbook of business partnering is an authorative guide for any professional who interacts with stakeholders. The general model provides a framework that all professionals can apply to a multitude of circumstances. I particularly enjoyed the sections on how to develop trust and how to deal with conflict. This sets a new standard and therefore a must read for those who interact with stakeholders.' - David Stanford, Vice President, The Chartered Institute of Management Accountants, UK'Business Partnering is an excellent book which captures how to create a culture of excellence in todays highly competitive environment. By combining key areas into a 6 stage model, Steve has provided a real-life useable guide on how to improve organisational performance, teamwork and engagement. Applying Steve's framworks in my current workplace has already led to a number of success stories. This book will most definitely be by my side throughout my career.' - Samantha Risby, District Manager, Signet, UKTable of Contents1. Introduction 1.1 Introduction 1.2 Context and Scope 1.2.1 Preparation stage 1.2.2 Engagement stage 1.2.3 Acceptance stage 1.2.4 Delivery stage 1.2.5 Change stage 1.2.6 Outcome stage 1.3 Historical and Current Context 1.3.1 The emergence of added value for partnering 1.3.2 The emergence of specialization 1.3.3 The emergence of the ‘business partner’ in current times 1.4 Definitions of Stakeholders and Business Partners 1.4.1 Stakeholder definition 1.4.2 Business partner definition 1.5 Functional Perspectives 1.5.1 The Human Resources perspective 1.5.2 The Finance perspective 1.5.3 The Procurement perspective 1.5.4 The Information technology perspective 1.5.5 Summary 1.6 Why is Business Partnering Important 1.6.1 Why is it important at an individual level 1.6.2 Why is it important at a functional level 1.6.3 Why is it important at an enterprise level 1.7 The Three Key Approaches: Control, service or advisory 1.7.1 The advisory style for business partnering 1.7.2 The service style for business partnering 1.7.3 The control style for business partnering 1.8 The Paradigms and Paradoxes of the General Model 1.8.1 The paradigms for the model 1.8.2 The paradoxes for the model 1.9 Summary 2. The Preparation Stage 2.1 Self-learning and Responsibility 2.1.1 Knowledge 2.1.2 Skills 2.1.3 Competence 2.2 The Initial Induction Process 2.2.1 Line manager roles and activities 2.2.2 Human Resources 2.3 Power of the Stakeholder 2.3.1 Expert power 2.3.2 Referent power 2.3.3 Information power 2.3.4 Legitimate power 2.3.5 Reward power 2.3.6 Coercive power 2.4 Personal and Stakeholder Team Assessments 2.4.1 Personal values and beliefs 2.4.2 Stakeholder team assessments 2.5 The Different Styles of Business Partnering 2.5.1 The regulator 2.5.2 The service provider 2.5.3 The change agent 2.5.4 The business advisor 2.5.5 Advantages for different styles of business partnering within an organization 2.5.6 Disadvantages for different styles of business partnering within an organization 2.5.7 The merging of styles 2.6 Appraising the Culture of the Organization 2.7 The Initial Organizational Situational Appraisal 2.7.1 PESTEL Model 2.7.2 The 5C model 2.8 Impact and Priority Matrix 2.9 Summary 3. The Engagement Stage 3.1 Setting Expectations for Models that can be Applied 3.2 Engagement Models 3.2.1 The contractual model 3.2.2 Service level agreements 3.2.3 The objective setting model 3.2.4 Laissez faire model 3.3 Setting Expectations 3.3.1. The contractual model 3.3.2 The service model 3.3.3 The objective setting model 3.3.4 Laissez faire model 3.4 The Softer Skills and Expectations of Stakeholders 3.4.1 Expectations 3.4.2 The ethical impact upon softer skills 3.5 Partnering from Within and Outside the Function 3.5.1 Internal and external stakeholders 3.5.2 The four primary placement models for a business partner 3.5.3 The changing business environment 3.6 Profiles and Features that Impact Business Partnering 3.6.1 Profiles of stakeholders that business partners may support 3.6.2 Features that impact the placement of business partners 3.7 Power in Relation to Engagement 3.8 The Alignment of Team and Corporate Goals 3.8.1 The RACI model 3.8.2 The PACSI model 3.8.3 Efficient and effective practice and their benefits 3.9 The Business Partnering Relationships within Matrix Frameworks 3.9.1 What is Matrix management 3.9.2 Advantages and disadvantages 3.9.3 Improving service delivery within a matrix framework 3.10 Summary 4. The Acceptance Stage 4.1 The Causes and Types of Conflict 4.1.1 Definitions of conflict 4.1.2 Sources and causes of conflict 4.2 Personality Conflicts and Resolving them 4.2.1 A context of conflict 4.2.2 Types of personal conflict 4.2.3 The assertive process 4.3 Management Models and Approaches to Conflict 4.3.1 The initial approach to conflict 4.3.2 Approaches and methods to deal with conflict 4.3.3 The transitions and resolutions of conflict 4.4 The Nine-position Model of Acceptance 4.5 The Acceptance of Different Thinking Styles 4.5.1 Negative thinking 4.5.2 Positive thinking 4.5.3 Different thinking styles 4.6 Acceptance of the Business Partner 4.6.1 Constraining negative traits in relation to acceptance 4.6.2 Enabling positive traits for acceptance 4.7 The Integration of the Business Partner to a Team 4.7.1 What are the team norms? 4.7.2 Establishment of Team/group norms 4.7.3 The grid for the Group/Team development stages 4.8 The Integration and Development of High Performing Team Members 4.8.1 The features of building a high performing team 4.8.2 The internal characteristic of high performing teams 4.9 The Integration of the Stakeholder’s Team with the Organization 4.10 Summary 5. The Delivery Stage 5.1 Business, Delivery and Operating Models 5.1.1 Overview of business, operating and delivery models 5.1.2 Diagnostics for defining the model type 5.1.3 Case study 5.2 Type and Definitions of Delivery 5.3 Constraints and Enablers for Delivery 5.3.1 Types of constraints 5.3.2 Constraints and enablers of delivery 5.3.3 Summary 5.4 Overview of Support Methods 5.5 SWOT 5.5.1 An overview of the model 5.5.2 Delivery considerations for the business partner 5.6 Risk Management 5.6.1 The drivers for risk management 5.6.2 Risk considerations for the business partner 5.7 4C Model 5.7.1 The balance across the 4C model towards targets 5.7.2 Cash 5.7.3 Compliance 5.7.4 Customer service 5.7.5. Cycle time 5.7.6. The summary of the 4C delivery model 5.7.7 Delivery considerations for the business partner 5.8 Key Performance Indicators (KPIs) 5.8.1 Outcomes 5.8.2 Delivery considerations for the business partner 5.9 Budgets 5.9.1 The basic of budgets 5.9.2 More complex budgeting processes 5.9.3 Delivery considerations for the business partner 5.10 Functional Methods of Delivering Outputs 5.10.1 Human Resources functional delivery examples 5.10.2 Procurement functional delivery examples 5.10.3 IT functional delivery examples 5.10.4 Finance functional delivery examples 5.11 The Distinction Between Delivery, Improve and Change 6. The Change Stage (Part 1 of 2) 6.1 Internal Versus External Pace of Change 6.2 What Causes Change and Why Does it Occur? 6.2.1 Strategic drivers of change 6.2.2 Tactical drivers of change 6.2.3 Operational drivers of change 6.3 Defining the Scale of Change 6.4 Change Summary 6.5 Benchmarking 6.5.1 Introduction 6.5.2 Why benchmark 6.5.3 The steps in benchmarking 6.5.4 External benchmarking 6.5.5 Internal company benchmarking 6.6 Balanced Scorecards 6.6.1 The functional perspective 6.6.2 The internal process perspective 6.6.3 The customer perspective 6.6.4 The learning and growth perspective 6.7 Technology Implementations 6.7.1 Business analysis 6.7.2 Business intelligence 6.7.3 Big data 6.7.4 Analytics 6.7.5 Case study 6.8 Project Management Planning 6.8.1 The basics of project planning 6.8.2 The project charter 6.8.3 Contents of a project plan 6.8.4 Gantt charts 6.8.5 Monitoring the plan 6.8.6 Closing out the project 6. The Change Stage (Part 2.2) 6.9 Types of Resistance to Change 6.9.1 Strategies in dealing with change at an individual level 6.10 The Enablers to Change 6.10.1 Managing expectations for change 6.10.2 How quickly will change be adopted 6.10.3 What are the key attributes and elements for change 6.11 Business Process Engineering 6.11.1 Inputs 6.11.2 Process 6.11.3 Outputs 6.11.4 Feedback Loops 6.11.5 Methods of improvement 6.12 Six Sigma and Lean Tools 6.12.1 What is Six Sigma 6.12.2 Key defined roles for six sigma 6.12.3 Summary for six sigma 6.12.4 Summary of the chapter 7. The Outcome Stage 7.1 Organizational Outcomes 7.2 Stakeholder Outcomes 7.3 Team Outcomes 7.4 Rewards 7.4.1Job satisfaction 7.4.2 Job enrichment 7.4.3 Job Enlargement 7.4.4 Increased motivation 7.5 Personal Development 7.6 Trust 7.6.1 The development of trust 7.6.2 Value 7.6.3 Predictability 7.6.4 Reciprocity 7.6.5 Vulnerability 7.7 Ethics 7.7.1 Fundamental principles 7.7.2 Threats, risks, and case study 7.8 Set up of a Business Partnering Programme 7.8.1 Models for establishing business-partnering programs 7.8.2 Proactive planned business-partnering programs 7.8.3 Concluding perspectives 7.9 Governance 7.9.1 Functional business partnering 7.9.2 Intra organizational business partnering 7.9.3 Inter- organizational 7.9.4 Additional features 7.10 Lessons Learned 7.11 Summary 8. The Final Recap 8.1 The Final Recap 8.2 Summary Points and Propositions by Chapter 8.2.1 Introduction 8.2.2 Prepare 8.2.3 Engage 8.2.4 Acceptance 8.2.5 Delivery 8.2.6 Change 8.2.7 Outcome 8.3 How to Become an Efficient and Effective Business Partner 8.4 Final Quote
£56.04
Pearson Education 25 NeedToKnow Strategy Tools
Book SynopsisVaughan Evans is an independent strategy consultant with a background in industry economics. He worked at management and technology consultants Arthur D. Little and at investment bank Bankers Trust. Vaughan graduated from Cambridge and has a Sloan Fellowship with distinction from London Business School. He is the author of four previous books, including the best-selling Financial Times Essential Guide to Writing a Business Plan. Trade Review“Amid all the dross of managerial writing, Vaughan Evans has once again done an outstanding job in sifting for gold. Carefully selected and succinctly described, with a view to both explanatory power and their applicability in practice, these tools are indispensable for anyone considering the future of their business.” Dominic Houlder, Adjunct Professor in Strategy and Entrepreneurship, London Business School “This is a highly practical, punchy and brilliantly written guide to strategy development. It is perfect for managers of large and small businesses who need to make big decisions, but have limited time for long tomes on business theory. An excellent read.” Charles Ind, Managing Partner, Bowmark Capital LLP "I wish I had written this book: extremely practical and clear, but full of rich content. It is a terrific compendium of all the major strategy tools, brought to life with great examples. Definitely the best strategy book around for people who think they can't read strategy books." Marcus Alexander, Strategy Professor, London Business School "This book does a superb job demystifying strategy and bringing it within the reach of anyone who takes the time to read it and apply the tools. Strategy made simple." Jeff van der Eems, Chief Executive Officer, United Biscuits International “An excellent guide to setting strategy for businesses large and small. I particularly liked the focus on really understanding the sources of sustainable competitive advantage in the key areas of a business. The techniques described for achieving this, combined with the recommended emphasis on detailed quantitative analysis, will be of great benefit to any enterprise. Adrian Beecroft, Chairman, Dawn Capital and former Chief Investment Officer, Apax Partners "A compulsory read for every leader, wherever they sit in a firm. These are 25 need-to-know tools to help them devise robust plans to get the business from A to B and help win the commitment of their teams." Ian Armitage, former Managing Partner, HgCapital “Of all the books on business strategy, this is the most concise, lucid and elegantly structured statement of the current state of knowledge. Brilliant, and beautifully written.” Jules Goddard, Fellow, London Business School “Here are the main strategy tools, elegantly and vividly described, with the bonus of an often intriguing real life example placed alongside each one, from Samuel Adams to Zara, Marvel to Madonna. Perfect reading for the long distance journey.” Stephen Lawrence, Chief Executive, Protocol Education Ltd and former Managing Director, Arthur D. Little “A concise distillation of the writer’s deep knowledge of strategic thinking, distilled into a highly readable format. Even the busiest executive should find time to read these excellent 25 pointers.” Vince O'Brien, Director, Montagu Private Equity LLP “Like economists, no two business strategists will come up with the same list of 25 most important strategy tools. But Evans makes his case well and sets out his selection lucidly. And the ratio of one case study per tool adds both relevance and zip to the book. A terrific read.” Christine Harvey, former Director of Business Analysis and Planning, GlaxoSmithKline R&D “This book offers a refreshing insight into the core strategy tools. Compelling reading for all.” Mike Garland, Head Table of Contents About the author Publisher's acknowledgements Introduction Top 10 Dos and Don’ts of Strategy Development 1. Identifying key segments: Using it: IBM 2. Setting long-term goals: Using it: Virgin Galactic 3. Setting SMART objectives: Using it: the BBC 4. Core Ideology (Collins and Porras): Using it: Sony 5. The HOOF approach to demand forecasting (Evans): Using it: Apps 6. The five forces (Porter): Using it: Blockbuster 7. Rating competitive position: Using it: Samuel Adams 8. The resource and capability strengths/importance matrix (Grant): Using it: Virgin Group 9. The value chain (Porter): Using it: Zara 10. The product/market matrix (Ansoff): Using it: Virgin Cola 11. The attractiveness/advantage matrix (GE/McKinsey): Using it: Extramural Ltd 12. The growth/share matrix (BCG): Using it: Extramural Ltd 13. Three generic strategies (Porter): Using it: Southwest Airlines 14. The experience curve (BCG): Using it: Energy technologies 15. Blue ocean strategy (Kim and Mauborgne): Using it: Cirque du Soleil 16. Optimising the corporate portfolio: Using it: Extramural Ltd 17. Creating value through mergers, acquisitions and alliances: Using it: Lloyds Banking Group 18. Creating parenting value (Goold, Campbell and Alexander): Using it: Oil company mineral resources 19. Core competences (Hamel and Prahalad): Using it: Red Bull 20. Deliberate and Emergent Strategy (Mintzberg): Using it: Facebook 21. Profit from the core (Zook): Using it: Marvel Entertainment 22. Disruptive technologies (Christensen): Using it: Toyota 23. Good strategy, bad strategy (Rumelt): Using it: Wal-Mart 24. Innovation hot spots (Gratton): Using it: Linux 25. The Suns & Clouds Chart (Evans): Using it: Madonna Conclusion 10 Useful Strategy Books to Read Next Glossary of terms References and Further Reading Index
£14.24
Pearson Education How to Solve Problems and Make Brilliant
Book SynopsisRichard Hall is Chairman of RH&A and Showcase Presentations Limited, which was most recently behind the Pearson presentation at the Strand. He has written four books for Pearson, which include Brilliant Presentation, Brilliant Business Creativity and The Secrets of Success At Work. His background is in marketing and advertising.Table of Contents Introduction: what do you think? 1 Your thinking machine needs looking after 2 A brilliant thinking toolkit 3 Problem-solvers of the world get ready 4 Read, mark, learn and listen (most of all listen) 5 Deconstructing the decision-making process 6 Become better at decision-making 7 Heffalump-traps, sleeping-policemen and other pitfalls 8 What makes creativity so powerful and so exciting 9 Ten ways to become brilliantly creative 10 Exercises to help you become creative 11 Winning strategies for your creative journey 12 Creating brilliant creative-thinking workshops 13 How to get on other people’s wavelengths 14 Ways to connect more effectively 15 Understanding changing minds and changing times 16 Using our minds to their full potential A reading list Index
£13.49
Pearson Education Limited Win Win Negotiation
Book SynopsisNegotiation is an essential business skill; but do you really know how to do it really well? This is your simple, straightforward and empowering guide to effective business negotiations will help you get the result you want first time, every time.Table of ContentsAbout the author Author's acknowledgements Publisher's acknowledgements Foreword Introduction PART ONE: WHY NEGOTIATION MATTERS Chapter 1: We’re all negotiators Chapter 2: The cost of not negotiating Chapter 3: The win win win of negotiating Chapter 4: Rate your negotiation skills Chapter 5: Who has the power? PART TWO: The 11 steps of negotiation Chapter 6: Prepare and plan Chapter 7: Give a great first impression Chapter 8: Ask the right questions Chapter 9: Listen well Chapter 10: Use your head Chapter 11: Read body language Chapter 12: Watch out for lying Chapter 13: Use the right strategies and tactics Chapter 14: Influence the other side Chapter 15: Know how to bargain Chapter 16: Handling conflict Chapter 17: Confidence when negotiating PART THREE: HOTSPOTS Hotspot 1: How to ask for a salary increase Hotspot 2: How to negotiate a discount Hotspot 3: How to negotiate on the phone Hotspot 4: How to negotiate as a team Hotspot 5: How to negotiate by email Hotspot 6: How to negotiate internationally Index
£11.69
Pearson Education Strategic Management and Organisational Dynamics
Book SynopsisRalph Stacey is Professor of Management at the Business School, University of Hertfordshire. He is a supervisor on the innovative Doctor of Management programme at the University of Hertfordshire and the author of a number of books and papers on complexity and organisation. Chris Mowles is Professor of Complexity and Management at the Business School, University of Hertfordshire. He is director of, and supervisor on, the innovative Doctor of Management programme at the University of Hertfordshire and the author of two books and a number of papers on complexity and organisation.Table of ContentsBrief contents List of boxes xiv List of tables xv Preface xvi 1 Strategic management in perspective: a step in the professionalisation of management 2 2 Thinking about strategy and organisational change: the implicit assumptions distinguishing one theory from another 28 Part 1 Systemic ways of thinking about strategy and organisational dynamics 3 The origins of systems thinking in the Age of Reason 48 4 Thinking in terms of strategic choice: cybernetic systems, cognitivist and humanistic psychology 66 5 Thinking in terms of organisational learning and knowledge creation: systems dynamics, cognitivist, humanistic and constructivist psychology 100 6 Thinking in terms of organisational psychodynamics: open systems and psychoanalytic perspectives 128 7 Thinking about strategy process from a systemic perspective: using a process to control a process 150 8 A review of systemic ways of thinking about strategy and organisational dynamics: key challenges for alternative ways of thinking 176 9 Extending and challenging the dominant discourse on organisations: thinking about participation and practice 202 Part 2 The challenge of complexity to ways of thinking Part 3 Complex responsive processes as a way of thinking about 10 The complexity sciences: the sciences of uncertainty 238 11 Systemic applications of complexity sciences to organisations: restating the dominant discourse 266 strategy and organisational dynamics 12 Responsive processes thinking: the interplay of intentions 302 13 The emergence of organisational strategy in local communicative interaction: complex responsive processes of conversation 338 14 The link between the local communicative interaction of strategising and the population-wide patterns of strategy 362 15 The emergence of organisational strategy in local communicative interaction: complex responsive processes of ideology and power relating 388 16 Different modes of articulating patterns of interaction emerging across organisations: strategy narratives and strategy models 416 17 Complex responsive processes of strategising: acting locally on the basis of global goals, visions, expectations and intentions for the ‘whole’ organisation over the ‘long-term future’ 456 18 Complex responsive processes: implications for thinking about organisational dynamics and strategy 486 References 519 Index 545
£67.44
Pearson Education Strategy Workout The
Book SynopsisThe Strategy Workout has been specially developed to be clear, simple, very easy to follow and highly effective. Our unique pre-workout test will help you identify your weak and strong points and the straightforward 10-step improvement plan will show you how you can quickly boost your skills. Table of Contents Introduction Assess Yourself: Building the Strategic Mindset and Skillset Self-Assessment Questionnaire Part 1: 10 Steps to Becoming a More Strategic Thinker Step 1 - Join the conversation: Thinking and Talking Strategy Step 2 - Strategy Stress Test: Getting the Fundamentals Right Step 3 - Sort Stuff Out: Clarifying the Real Situation Step 4 - Don’t Sweat the Small Stuff: Dealing with what’s Important Step 5 - Imagine Possibilities: Thinking like a Futurologist Step 6 - Know your Enemy: Assessing the Competition Step 7 - Focus Your Energy: Make the Right Choices Step 8 - Think Outside the Box: Using Innovation to Develop New Ideas Step 9 - Explore the Territory: Building a Strategy Map Step 10 - Maintain Momentum: Turning Ideas into Action Part 2: 10 Strategy Skills in Action Action 1 - Entering the Dragon's Den: Pitching your Idea Action 2 - Transmitting on WIFM: The World's Favourite Radio Station Action 3 - Creating a Burning Platform: Explaining Difficult Choices Action 4 - Absolutely Fabulous: Planning Strategy PR Action 5 - Think, Feel, Do: Getting Your Message Across Action 6 - Creating your Strategy ‘A Team’: Putting Together Talent Action 7 - Meeting the Black Swan: Thinking the Unthinkable Action 8 - “Resistance is Futile”: Overcoming the 5Cs Action 9 - Strategic Swimming: Are you like a Shark or a Whale? Action 10 - Strategy Stylist: Keeping up with Fashionable Gurus Part 3: 10 Overcoming Strategy Challenges Challenge 1 - Post Mortem: How to Learn When a Plan Goes Wrong Challenge 2 - #me: How to Develop Powerful Personal Branding Challenge 3 - Think Fast and Slow: How to make Difficult Choices Challenge 4 - Pivot: How to Change the Plan on the Move Challenge 5 - Look and Learn: How to Work with Consultants Challenge 6 - Smarter Strategy: How to Develop Double Loop Learning Challenge 7 - Careful!: How to Manage Organisational Risk Challenge 8 - Mind your Back: How to Manage Personal Risk Challenge 9 - Only 24hrs: How to Balance Short and Long Term Priorities Challenge 10 - Napkin-Based Strategy: How to Explain Your Idea Informally Build your Development Plan: Growing your Strategic Mindset and Skillset Re-assess yourself and personal development checklist Self-Assessment Questionnaire
£13.49
Pearson Education Leaders Guide to Negotiation The
Book SynopsisSimon Horton has been teaching Negotiation Skills for over 10 years, having taught hostage negotiators, senior purchasing officers for some of the largest global manufacturing companies and solicitors at the most prestigious law firms in the world. He's also a Visiting Lecturer at Imperial College, University of London.Table of ContentsINTRODUCTION CHAPTER 1: NEGOTIATION FUNDAMENTALS CHAPTER 2: THE STRONG WIN-WIN PRINCIPLES CHAPTER 3: PREPARE! 3.1 YOUR WIN 3.2 THEIR WIN 3.3 MULTI-PARTY NEGOTIATIONS 3.4 PREPARING YOURSELF CHAPTER 4: DEVELOP YOUR PLAN CHAPTER 5: ESTABLISH HIGH CREDIBILITY AND HIGH RAPPORT 5.1 RAPPORT 5.2 CREDIBILITY 5.3 RAPPORT VS CREDIBILITY 5.4 INCREASING YOUR POWER CHAPTER 6: MOVE THEM TO WIN-WIN 6.1 TURN THEM INTO A SWORN-IN WIN-WIN FANATIC 6.2 CHANNEL THEIR SELF-INTEREST 6.3 DEALING WITH DIFFICULT PEOPLE CHAPTER 7: SOLVE THE PROBLEM 7.1 PROBLEM-SOLVING 7.2 COMMUNICATION 7.3 DEADLOCK 7.4 CONCESSIONS 7.5 DEALING WITH DIRTY TRICKS CHAPTER 8: TRUST BUT VERIFY 8.1 SEEK TO TRUST 8.2 HOW TO TELL IF YOU CAN TRUST THEM 8.3 INCREASE THEIR TRUSTWORTHINESS 8.4 WHAT TO DO IF YOU REALLY CAN NOT TRUST THEM AT ALL AFTERWORDFurther reading
£16.14
Pearson Education The Financial Times Guide to High Impact
Book Synopsis Prof. Kasia Jagodzinska serves as a Senior Adviser to the United Nations on matters concerning multiparty negotiations. Her repertoire of experience also includes working as a Professor at several universities in Switzerland, France, Italy and Poland. She is the Founder of Negotiation Booster and an International Consultant for the Schranner Negotiation Institute. She brings a wealth of international business experience from the EU, the US and the Middle East, which she combines with an academic career. Trade Review“Better than any other I've seen, this book identifies the psychological factors underlying each of the major stages of the negotiation process and describes how to harness them for success.” Robert Cialdini, Author of Influence and Pre-Suasion "All negotiation practitioners need to read this essential book by the talented and insightful Prof. Dr. Kasia Jagodzinska. She methodically outlines the critical steps from preparation to agreement through sustaining implementation. Most importantly, she highlights the emotional factors always present in any high-stakes negotiation. A must-read.” Gary Noesner Chief, FBI Crisis Negotiation Unit (retired) "Dr. Jagodzinska walks the negotiator through the entire process of high-impact negotiations and the many challenges that will arise during the complex process, starting with understanding yourself first. This book is an essential guide for any business negotiator." Lieutenant Jack Cambria, Instructor, Police Advisor, Corporate Trainer, NYPD Hostage Team Commander, USA “This book offers an excellent overview of the challenging process of negotiation and is a must-read for all those actively involved in business.” Jonathan Faust, CFO, Hewlett Packard Enterprise (HPE), USA “This is a fantastic brain teaser and compendium guiding you through the complete high-impact negotiation process. You might find insights which turn your long-standing practices upside-down… only to become an even better negotiator.” Anette Weber, Management Board Member and Group CFO, Bucherer AG, Switzerland “The book takes the reader through the negotiation process from start to finish and is filled with practical tools and approaches to help you become a winning negotiator. Beginners or negotiation experts, all will find concrete tips and advice ready for immediate use in this great guide.” Rene Koets, Partner, Head of Management Consulting, KPMG SwitzerlandTable of ContentsPart I: The Negotiation Mindset 1. Negotiation starts from within 2. Defining the negotiation mission statement 3. Setting the goal 4. Establishing the objective 5. Gathering the necessary information 6. Deciding the best approach for the negotiation 7. Negotiating virtually Part II: The Negotiation Process 8. Designing the right environment for the negotiation 9. Creating value in negotiations 10. Taking the lead in the negotiation 11. Opening the negotiation 12. Successfully executing the dealing phase 13. Closing the deal 14. Keeping the momentum after the negotiation
£23.99
Pearson Education Limited Developing Management Skills Global Edition
Book SynopsisDavid Whetten is a professor at Marriott School of Management, Brigham Young University. In the past, he has served as Associate Dean of the College of Commerce, Harry Gray Professor of Business Administration, and Director of the Office of Organizational Research at the University of Illinois. David has published over 50 articles and books on the subjects of interorganisational relations, organisational effectiveness, decline, identity, and management education. His management text, Developing Management Skills, has been adapted for the European market under the title, Developing Management Skills for Europe, and his pioneering work in management skill education earned Dave and his co-author, Kim Cameron, the David Bradford Distinguished Educator Award from the Organizational Behavior Teaching Society in 1992. David is an active management trainer and consultant, having worked with a variety of profit aTable of ContentsIntroduction: The Critical Role of Management Skills PART 1: PERSONAL SKILLS Developing Self-Awareness Managing Stress and Well-Being Solving Problems Analytically and Creatively PART 2: SOLVING INTERPERSONAL SKILLS Building Relationships by Communicating Supportively Gaining Power and Influence Motivating Performance Negotiating and Resolving Conflict PART 3: GROUP SKILLS Empowering and Engaging Others Building Effective Teams and Teamwork Leading Positive Change
£59.99
Palgrave MacMillan UK Sources of Information Value
Book SynopsisThis book provides a conceptual framework to understand and analyze the decline of the telecommunications industry and the rise of information industries.Table of ContentsList of Figures List of Tables List of Exhibits CHAPTER 1: INTRODUCTION: DIGITAL DATA AND THE INFORMATION REVOLUTION Dot.com Realities Why does Digital Information Make a Difference in Business Analogue and Digital Business Information Metadata Computing Power The Online Value Chain: Creating and Appropriating Value in Networked Environments New Information-based Relationships Connecting to the Network A Simple Transaction Stream Internet Architecture Modem, ISP and Hosting Computer The Structure of the Book CHAPTER 2: CLIENT SOFTWARE Competitive Factors: The Nature of Information-Based Businesses Information and Information Goods Cost Structure The Lock-In Positive Feedback Strategic Approaches Setting Propritary Standards Managing the Lock-In Process Avoiding Commoditization Industry Structure and Trends Paradigm Shift CHAPTER 3: LOCAL LOOP, ISPs AND IAPs The ISP/IAP Industry ISPs: Competitive Factors ISPs: Strategic Approaches ISP/IAP: Industry Structure and Trends Local Loop DSL and ADSL Commercial Value Local Loop: Competitive Factors Local Loop: Strategic Approaches Local Loop: Industry Structure and Trends CHAPTER 4: NETWORK INFRASTRUCTURE: THE INTERNET BACKBONE Infrastructures: The Bandwith Revolution Long-Distance Telecommunications Companies Long-Distance Telecommunications: Competitive Factors Telecommunications: Strategic Approaches Telecommunications: Industry Structure and Trends Network Equipment: Network Infrastructure Network Equipment: Competitive Factors Network Equipment: Strategic Approaches Network Equipment: Industry Structure and Trends Web Server Hardware and Software Network Infrastructure Web Server Hardware and Software: Competitive Factors Web Server Hardware and Software: Strategic Approaches Web Server Hardware and Software: Industry Structure and Trends CHAPTER 5: HOSTING Web Hosting and ASPs: Competitive Factors Hosting Services Barriers to Entry Web Hosting and ASPs: Strategic Approaches Web Hosting and ASPs: Industry Structure and Trends The Role of Storage What is 'Storage'? Magnetic Hard Drive Surface Density Other Physical Advances Applications CHAPTER 6: USER HARDWARE User Hardware: Competitive Factors Hardward Devices Complementary Elements User Hardware: Strategic Approaches Low-Cost Production R&D Investment Service Contracts PDAs Mobiles User Hardware: Industry Structure and Trends CHAPTER 7: PROPRIETARY CONTENT PROVIDERS: AGGREGATORS (PORTALS) Content Products and Services Proprietary Content Providers E-Commerce Content Aggregators (Portals) Early Portal Development Portal Business Models Content Aggregators (Portals): Competitive Factors Content Aggregators (Portals): Strategic Approaches Content Aggregators (Portals): Industry Structure and Trends CHAPTER 8: EXTENSIONS OF THE VALUE CHAIN AND TRANSACTION-STREAM ELECTRONIC MARKETS Information Everywhere The Information Explosion Business Processes and Information Interaction and Interactive Labour Interactive Business Transaction Costs The Value-Chain Perpective Transaction-Stream Markets Electronic Markets and the Search for Optimal Prices Transaction Processes Transaction Streams The Transaction-Stream Price-Search Problem (TSPSP) Dramatic Increase in Transaction Costs: Zero Entry Barriers in an NP-Complete World The Peer-to-Peer Model and the Evolution of Network Brokers The Product Internet CHAPTER 9: CONCLUSION: STRATEGIC FRAMING AND THE INFORMATION VALUE-CHAIN The Relative Failure of Traditional Models Alternative Views of Strategy The 'Commitment' and 'Dynamic Capabilities' View of Strategy The Value-Creation Model Strategies for the Future Strategic Framing in the Information Industry Compete or Collaborate? Strategic Framing Information Industries Preparing for the Future Bibliography Index
£40.49
John Wiley & Sons Inc The Adventure of Sustainable Performance
Book SynopsisA guidebook for leaders to create value from sustainability and organisational performance. The Adventure of Sustainable Performance seeks out bold pioneers or forgotten pioneers who need reinvigorating and to be inspired with renewed purpose. Leaders who want more than just modest incremental efficiency gains, who want to create value, to deliver positive impact and meaningful change, should welcome this book. In a time of disruption like never before, boundaries will need revisiting, systems need reimagining, and assets need repurposing through wise stewardship. The authors share their many years of experience serving clients and driving performance as the world transitions to a net zero carbon future. A future that uses resources sustainably and that seeks social justice. Through storytelling and interviews from many international leaders in business and sustainability, and by anchoring practical advice with evidence and truth, you will find: The avalanche of new regulations and changes to the compliance landscapeThe opportunity for value creation beyond compliance box tickingInspirational stories on how ambitions can be resetA destination that supports ongoing prosperity for humanity from sustainable performance modelsHow purpose driven brands generate superior valueThe role of 'Total Value Systems' as we move from shareholder to stakeholder capitalism models. The relationship between sustainability, talent and customer attractionHow digital will play an increasingly important role as the world pivots in response to the climate crisis Be in no doubt, The Adventure of Sustainable Performance describes an adventurous journey, uncomfortable at times, where a new and cold reality is dawning. But, in a period when the world will continue to play at denial or talk more of ruins, this book helps leaders to instead see foundations. Foundations upon which the new era will be built, and new systems of value will be realised. Perfect for executives, managers, directors, and other business leaders, The Adventure of Sustainable Performance is an actionable guidebook for the implementation of value-add sustainability programmes.Table of ContentsForeword xiii Prologue: Encounters with Elephants xix Introduction xxv PART I 'DAY 1': THE CHARGE 1 1 Reality Today, Tomorrow, and the Peril of Business as Usual 3 2 Strongholds The Fantasy of the Status Quo 23 3 Disruptions Change as Never Before 51 PART II THE CAMPFIRE 75 4 Reflections The Insufficiency of Compliance 77 5 Pivot Mindsets, Models, and Honouring Planetary Boundaries 105 6 Leadership Leaders, Organisational Will, and Guides 131 PART III 'DAY 2': THE REAPPROACH 161 7 Natives How Some Enterprises Are Built for Total Value 163 8 Journeyers How Established Enterprises Reconfigure for Day 2 179 9 Value A Reapproach to Defining and Creating Total Value 201 Conclusion 223 Appendix 1: The Anthesis Activator Journey 231 Appendix 2: Building Organisational Will and Operational Capabilities 233 Appendix 3: Classic Value Chain Compared with the Total Value System 235 Index 243
£21.24
John Wiley & Sons Inc Decision Intelligence
Book SynopsisDramatically improve your decisions with data and AI In Decision Intelligence: Transform Your Team and Organization with AI-Driven Decision-Making, a team of pioneering decision and AI strategists delivers a digestible and hands-on resource for professionals at every part of the decision-making journey. The book discusses the latest technology and approaches that bridge the gap between behavioral science, data science, and technological innovation. Discover how leaders from various industries and environments are using data and AI to make better future decisions, taking both human as well as business factors into account. This book covers: A demystifying behind-the-scenes peek inside how AI models, forecasts, and optimization for business challenges really work, and why they open up entirely new possibilities. A business-ready introduction to decision intelligence, exploring why traditional decision-making strategies are outdated andTable of ContentsFigures List xi Foreword xiii Acknowledgments xvii Introduction xxi Chapter 1 Decoding Decision-Making: Good and Bad Decisions 1 How to Measure the Quality of a Decision 6 The History of Decision-Making 10 The Impact of Technology on Business Decision-Making in the 21st Century 14 Regaining the Human Aspects 17 Chapter 2 Why Traditional Decision-Making Is Broken 21 The New (Corporate) Normal: An Increasingly Dynamic and Complex Reality with Uncertainties 23 Why Data Analytics and Business Intelligence Can’t Keep up with the New Reality 31 The Illusion of Human Control: Will We Ever Be Able to Make the Best Possible Choice? 35 Chapter 3 Decision Intelligence: Making Relevant Information Visible and Actionable 39 How to Shift Your Decision-Making Perspective 43 The Ultimate Partnership Between Humans and Machines 47 Chapter 4 The Business Value of Decision Intelligence 55 From Using DI as a Strategy to DecisionOS 57 Step up the Operational Game: Recurring Use-Cases for Companies 61 Chapter 5 Decision Intelligence in Practice: Industry Examples of Applied DI 67 DI in Logistics 69 DI in Retail 78 DI in Pricing and Marketing 83 Chapter 6 The Technology Stack: Applying AI Systems for Decision-Making 91 Data, the Backbone to Leverage Business Value 95 Artificial Intelligence: Understanding the Patterns Behind 102 Optimization Is Key for Better Business Outcomes 116 Chapter 7 Decision Intelligence Organization: The Key to Unlocking the True Potential of Data-Driven Decision-Making 125 Culture Eats Intelligent Decision-Making for Breakfast 129 Ways of Working in DI Organizations 132 The Four Rs of the DI Organization 137 Cultivating a DI Organization: A Symphony of Skills 142 Recognizing Biases in Your Decision-Making Process 147 Chapter 8 Leading a Decision Intelligence Organization 155 Trust and Courage 158 Transparency and Experimentation 162 Psychological Safety: The Secret Ingredient for a Decision Intelligence Organization 167 Embracing Failure and Forging Forward 175 Epilogue 179 References 183 Index 195
£21.24
