Business, Finance & Law Books

Book SynopsisToday, no one is, nor can be, an expert in everything. In every challenge, it is easy to feel that you don''t know enough to keep up with the accelerating pace of change inside our organisations, let alone the world outside. Start with the assumption that somebody somewhere has already done what you are trying to do. How can you find out whom, and learn from them? Learning to Fly shows exactly how to put knowledge management theory into practice, sharing the tools used and the experience and insights gained by two leading practitioners. Completely updated for the second edition, Learning to Fly shares the authors' experiences from BP and other leading knowledge organisations.and incorporates new material on implementation and best practice, including free online resources. Chris Collison and Geoff Parcell show how new ideas and tools are making working and learning inseparable.Peter Senge

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Book Synopsis"As GMTV anchor, I interview hundreds of people every year. However well they interview, every single person would find it easier to explain their case by following these simple principles." EAMONN HOLMES, GMTV Presenter "[Drop the Pink Elephant]...tackle[s] every aspect of personal communication in a crisp, entertaining style." THE PLAIN ENGLISH SOCIETY "There can be no whitewash at the White House." (Richard Nixon). These nine words turned the American nation against their President. Why? Because people hadn't linked the White House with a cover up until Nixon himself made the connection. His own denial created the story. It is perhaps the most famous Pink Elephant in history. But what exactly is a 'Pink Elephant'? Pink Elephants are the unnecessary negatives that clutter your conversation and meaning, sending out the wrong signals to anyone you communicate with. In Drop the Pink Elephant, Bill McFarlan reveals how to avoid the deadly trap of allowing poor communication skills to obscure your meaning and reduce your effectiveness. Drop the Pink Elephant is filled with helpful, simple and practical advice on how to make your words count for more. Put these straightforward lessons into practice and you will notice immediately how much more effectively you are able to communicate with others. Sharpen your conversation by: * FIRST SPOTTING, THEN DROPPING THE PINK ELEPHANT * GETTING RID OF THE JARGON * LEARNING TO SPEAK IN PICTURES * RECOGNISING WHEN YOU SHOULD APOLOGISE OR THANK PEOPLE * CAPTIVATING AN AUDIENCE N.B. No animals were hurt in the making of this book. (Can you spot your first Pink Elephant?)Trade Review"full of advice about how to avoid sending out the wrong signals" (Human Resources, March 2006)Table of ContentsWorld’s Top Ten Pink Elephants xi Foreword xiii Introduction xv SECTION ONE: Dump the Baggage and Create Clarity 1 1 Drop the Pink Elephant 3 2 Every Picture Tells a Story 13 SECTION TWO: Be Principled in What You Say 23 3 Staying on the Louisiana Highway 25 4 Sorry Seems to be the Hardest Word 32 5 Tell the Unpalatable Truth, Rather than the ‘White Lie’ 46 6 Thank You and Well Done 53 7 Who Looks Stupid When You Criticize in Public? 59 SECTION THREE: Positively Assert Yourself 73 8 Flush Out the Watering Down Words 75 9 Talk Positively About Yourself 88 SECTION FOUR: Think of the Audience 103 10 It’s All Relative 105 11 Email and Text – Bullets or Boomerangs 117 12 Three Little Questions 126 SECTION FIVE: Create Deeper Understanding 137 13 Listen First to Understand 139 14 Powerful Words 148 15 Think, Talk, Act ... Then Tell the World 153 Appendix: What do Your Words Say About You? 165 Index 175

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Book SynopsisAn explosive rejection of the myth of the counterculture in the most provocative book since No Logo. In this wide-ranging and perceptive work of cultural criticism, Joseph Heath and Andrew Potter shatter the central myth of radical political, economic and cultural thinking. The idea of a counterculture – that is, a world outside of the consumer dominated one that encompasses us – pervades everything from the anti-globalisation movement to feminism and environmentalism. And the idea that mocking the system, or trying to ‘jam’ it so it will collapse, they argue, is not only counterproductive but has helped to create the very consumer society that rad icals oppose. In a lively blend of pop culture, history and philosophical analysis, Heath and Potter offer a startlingly clear picture of what a concern for social justice might look like without the confusion of the counterculture obsession with being different.Table of ContentsAcknowledgments viii Introduction 2 Part I 1 The birth of counterculture 14 2 Freud goes to California 38 3 Being normal 68 4 I hate myself and want to buy 100 5 Extreme rebellion 138 Part II 6 Uniforms and uniformity 164 7 From status-seeking to coolhunting 192 8 Coca-colonisation 226 9 Thank you, India 258 10 Spaceship Earth 292 Conclusion 326 Afterword 344 Index 360

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Book SynopsisYou've read the headlines: industry after industry (airlines, automakers, drug companies, high tech) battered by globalization, deregulation, and commoditization. The Darwinian struggle to deliver profitable products and services keeps getting more brutal as competitive advantage gaps get narrower and narrower. Anything you invent today will soon be copied by someone else — probably better or cheaper. Many companies thrive during the early stages of their life cycle, reveling in bursts of energy and advancement, only to fall slack during periods of inertia and die out while others surge ahead. But some notable companies have figured out how to deal with Darwin at every phase of their evolution — making changes on the fly while fending off challenges from every quarter. Dealing with Darwin will help you understand your company's role in its market ecosystem; where your competitive advantage came from in the past and how it will change in the future; what kinds of differentiation will be most rewarded in your current marketplace; and how to transform your internal dynamics to overcome the inertia that threatens every bold innovation. Bestselling author Geoffrey Moore has consulted for dozens of major companies on this challenge of innovation versus inertia. But in the fall of 2002, he got an unprecedented offer from John Chambers, the CEO of Cisco Systems: unlimited access to Cisco's management processes, with permission to reveal exactly how Cisco continues to innovate relentlessly as a mature enterprise. This collaboration led to the case study that forms the heart of the book — not just an insider story but a masterpiece of management analysis. Dealing with Darwin, Moore's most ambitious work to date, offers nothing less than a new unified theory of the evolution of markets. Drawing on hundreds of different examples, Moore illuminates how established companies can prevent their own extinction — not by throwing resources wildly at every potential innovation, but by moving forward with precision, courage, and smart timing. "Geoff Moore is the master at creating a vocabulary for management strategy that captures the competitive dynamics of the times. In Dealing with Darwin, he uses this signature skill to tackle the fundamental challenge of twenty-first-century business — how to create profitable growth in an increasingly competitive global economy. His models are helpful both for focusing innovation strategy and for improving productivity, and they have played an important role in the continuing evolution of our company." —John T. Chambers, President and Chief Executive Officer, Cisco Systems, Inc. "Dealing with Darwin provides a lucid and engaging perspective on managing innovation, an integral component of Motorola's vision of seamless mobility. Moore's frameworks — his theory of innovation types, his ideas about the impact of business architecture on innovation, and his model for resource recycling to fund ongoing innovation efforts — all have relevant application in today's rapidly evolving and increasingly competitive marketplace." —Edward J. Zander, Chairman and Chief Executive Officer, Motorola "Globalization is driving everyone to rethink their innovation strategies, and that not only includes SAP but most of our customers as well. For some time we have been using the models and vocabulary outlined in this book to help chart our own future and to better understand our customers' changing needs. Geoff's experience and insight have made him a valued adviser during a time of critical transition in our industry." —Dr. Henning Kagerman, CEO, SAP AG "With Dealing with Darwin, Geoff Moore has provided the first practical guide to successfully navigate the dynamics of product and market innovation at all phases of the business cycle. This is a must read to successfully compete in the twenty-first century." —William T. Coleman, Chief Executive Officer, Cassatt Corporation; Cofounder and Former Chairman, BEA Systems, Inc. "The book's provocative, well-illustrated lessons on innovation strategies are a breakthrough for Geoffrey Moore; he crosses the chasm from rapid-growth, high-tech companies to those facing maturity, slow growth, and commoditization." —Robert S. Kaplan, author of The Balanced Scorecard; Baker Foundation Professor, Harvard Business School "Dealing with Darwin is a lucid bridge that links good conceptual theory with good management practice. Geoffrey Moore gets it. His understanding of the management of innovation is without equal." —Clayton Christensen, Professor of Business Administration, Harvard Business SchoolTrade Review"has some interesting insights into global market trends." (EN Magazine, September 2006) "The book offers a framework for companies to locate themselves on the lifecycle curve before they draw their innovation strategy." (Gulf Business, October 2006) "…a good read for anyone who needs to recognise how to develop a competitive advantage through creative and innovative practices..." (Edge, November 2006) "colourful, ambitious, thoughtful....provocative and credible enough to be worthy of Moore's famous predecessors." (Information Age, December 2006) an unashamedly challenging book...but one worth the effort." (Manager, December 2006)Table of ContentsAcknowledgments Vii Preface: What This Book Is About And How It Came To Be Xiii Part One: Foundational Models 1 Chapter One: The Economics Of Innovation 5 Chapter Two: Innovation And Category Maturity 13 Cisco’s Product Portfolio 20 Chapter Three: Innovation And Business Architecture 29 Cisco’s Business Architecture 49 Part Two: Managing Innovation 57 Chapter Four: Types Of Innovation 61 Chapter Five: Managing Innovation In Growth Markets 73 Cisco Innovating In Growth Markets 100 Chapter Six: Managing Innovation In Mature Markets 110 Cisco Innovating In Mature Markets 159 Chapter Seven: Managing Innovation In Declining Markets 168 Cisco Innovating In Declining Markets 183 Chapter Eight: Managing Innovation In Your Enterprise 192 Part Three: Managing Inertia 201 Chapter Nine: Extracting Resources From Context 209 Cisco And Core/Context Analysis 226 Chapter Ten: Repurposing Resources For Core 235 Cisco And Resource Recycling 248 Chapter Eleven: Managing Inertia In Your Enterprise 256 Glossary 261 Index 275

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Book Synopsis"Steve Bull is a true expert in his field. Anyone interested in winning will profit from his experience and knowledge." —Andrew 'Freddie' Flintoff "Steve Bull’s ideas and techniques will equip anyone in business with a game plan for acquiring the winning edge." —From the Foreword by Michael Vaughan Mental toughness goes hand in hand with success and yet it is often misunderstood. True mental toughness is about preparation, resilience, control, risk management and above all execution. So, how do you utilise this elusive but critical attribute? By starting with a “game plan.” The Game Plan is about winning. More importantly, it’s about you winning. It’s about how you can create a personal performance environment that enables you to deliver at the crucial times. The Game Plan explores different types of mental toughness and examines how each one can give you the platform for significantly increased levels of self-confidence and resilience. Learn the easy-to-apply lessons that have created an environment of success for a host of world-beating performers in the business world and beyond. Imagine being able to apply a winning performance mindset to everyday work situations such as: Making presentations razor sharp Wowing new clients Being in control during performance appraisals Staying cool during even the most hectic and pressurized days Maintaining your self-belief even when things go wrong Making the right decision at the right time. Read and learn from The Game Plan and you will have at your fingertips a robust strategy to give you the edge over your closest competitors and the very best chance of success.Trade Review"…fascinating book…" (Business Life, December 2006) "…filled with good advice; quotes from famous successors from all walks of life; a whole final chapter on how to put it all together and succeed." (Bracknell News, Thursday 24th May 2007) “…filled with good advice; quotes from famous successors from all walks of life; a whole final chapter on how to put it all together and succeed.” (Ascot News, Thursday 24th May 2007)Table of ContentsAcknowledgements ix Foreword xi 1 Beginning with the Ashes in Mind 1 2 What is this Thing We Call Mental Toughness? 9 3 Turnaround Toughness 29 4 Critical Moment Toughness 47 5 Endurance Toughness 73 6 Risk Management Toughness 117 7 The Winning Environment 143 8 Perspectives from the Front Line 159 9 Finalizing Your Game Plan 173 Notes 193 Index 199 Contacting the Author 203

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Book SynopsisThinking about starting the business of your dreams? So what's holding you back? Is it the fear of the unknown? If you are even contemplating starting a business of your own, perhaps you feel 'stuck' where you are now? But even being 'stuck' can seem better than facing that fear. That fear of the unknown, of leaving that comfort zone. Entrepreneurship is like an uncharted ocean. But ask yourself this question: Do you have the will and determination to leave dry land and navigate the choppy and sometimes daunting waters that lie before you? If so, then Anyone Can Do It can help you tackle some of those fears, to answer some of the elusive questions about what an entrepreneur must face when making the decision to go for (what can sometimes seem like) that unattainable dream. Authors Sahar and Bobby Hashemi are the dynamic brother and sister team who started one of the most recognizable and high-profile brands in the United Kingdom today - Coffee Republic. Sahar and Bobby had to leave their comfort zones too, leaving secure jobs to take the plunge. But this is not a business memoir nor mere corporate history. This is a personal story about two ordinary people who 'did it', and who got it right. Anyone Can Do It is an inspirational book that chronicles the start and evolution of a genuine success story. Sahar and Bobby take you through their first conversations (when the seed of the idea was planted), to writing the business plan, finding a name, raising money, opening the first store, taking the company public and to the present day when Coffee Republic turns over millions, employs thousands of individuals and has over 100 outlets around the United Kingdom. Anyone Can Do It offers a myriad of lessons for aspiring entrepreneurs and blows apart the myth that only 'special' people start successful businesses. It's written in an informal style and packed with tips, advice and quotes. Throughout the text are copies of original business plans, early brainstorms and the cruel and duly ignored bank rejection letters. Sahar and Bobby take the reader step by step through every aspect of starting a business. The process for them wasn't always easy but one thing is for sure, it was the most rewarding journey either of them has taken.Trade Review"fantastically motivating" (Eve, December 2006) "...will help you take one small step at a time." (She, March 2008) "Coffee Republic is an inspiring book for anyone starting a business" (Woman & Home, May 2015)Table of ContentsAcknowledgements v Preface xvi Chapter One Can Anyone Be An Entrepreneur? 1 To Be Or Not to Be An Entrpreneur Chapter Two The Idea Chapter 25 Do You Have a Light Bulb, Or Do You Need to Find One? Chapter Three Market Research 37 Chapter Four Writing the Business Plan 65 Chapter Five Raising Money for Your Idea 91 Chapter Six Implementation 99 Chapter Seven Being in Business 135 If You Build It, Will They Come? Chapter Eight Growing 151 From Birth to Maturity Roladex 194 Index 196

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a huge range and FREE tracked UK delivery on ALL orders.

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Book SynopsisHere are libraries modest, mobile, mystical (Borges of course) and magical (Helen Oyeyemi's enchanting 'Books and Roses'); public and private, provincial and prestigious. Little that happen in Elizabeth McCracken's eccentric library did not happen in real life - even down to the murder; and it is rumoured that on 3 June 1997 the British Museum Reading Room really was visited by the ghost of Max Beerbohm's obscurest of poets, Enoch Soames...Fiction and reality merge in Cortazar's 'A Continuity of Parks'. Characters step out of their books in Fay Weldon's 'Lily Bart's Hat Shop', while Jasper Fforde's Jurisfiction operatives enter Wuthering Heights to deliver a Rage-Counselling session. Charles Lamb muses on the annoying book-borrowing habits of Samuel Taylor Coleridge; the teenage Teffi is overawed by Tolstoy; Helene Hanff in Manhattan launches her famous correspondence with a London antiquarian bookshop at 84 Charing Cross Road.Reading, as the Queen informs an appalled private secretary, is 'untidy, discursive and perpetually inviting'. And also, of course, a lot of fun. Sit comfortably, then, and begin.

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Book SynopsisStep behind the scenes of the biggest mystery of the British Isles Loch Ness is one of the most popular visitor sites in the world. Its stunning beauty draws many, but far more come to experience the mystery of the monster that may lurk in its waters. Known affectionately as 'Nessie', this elusive creature has been chased with great zeal for over a century (it has been seen by over 1000 people) and this enthusiasm shows no sign of diminishing. A new edition, rewritten and with fresh new images, of a Pitkin classic that examines the evidence and the various sitings on this perennial mystery.Trade Review'a classic book from the Pitkin stable.' * Talk Radio Europe *

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Book SynopsisPeople interact and perform in group settings in all areas of life. Organizations and businesses are increasingly structuring work around groups and teams. Every day, we work in groups such as families, friendship groups, societies and sports teams, to make decisions and plans, solve problems, perform physical tasks, generate creative ideas, and more.Group Performance outlines the current state of social psychological theories and findings concerning the performance of groups. It explores the basic theories surrounding group interaction and development and investigates how groups affect their members. Bernard A. Nijstad discusses these issues in relation to the many different tasks that groups may perform, including physical tasks, idea generation and brainstorming, decision-making, problem-solving, and making judgments and estimates. Finally, the book closes with an in-depth discussion of teamwork and the context in which groups interact and perform.Offering an integrated approach, with particular emphasis on the interplay between group members, the group task, interaction processes and context, this book provides a state-of-the-art overview of social psychological theory and research. It will be highly valuable to undergraduates, graduates and researchers in social psychology, organizational behavior and business.Trade Review"Bernard Nijstad is one of the 'young lions' of this field and has made substantial contributions to a number of the content areas covered in the book. Group Performance handles the conceptual and empirical material very well, leaving the reader with a good sense of what we currently know about the psychology of behavior in and by groups.Overall an excellent introduction to the area." - R. Scott Tindale, Loyola University, Chicago, USA"Bernard Nijstad, a brilliant and enthusiastic researcher, provides a comprehensive, cutting-edge perspective on a fascinating area of social psychology. This textbook will be a classic. I seriously could not stop reading it until the very last page. Highly recommended!" - Andreas Mojzisch, Institute of Psychology, University of Goettingen, Germany"Professor Nijstad does a fantastic job integrating both classic and contemporary research on group performance. I was particularly impressed with Nijstad’s ability to translate this literature in a well-organized and proficient manner. Nijstad’s enthusiasm for this work should help generate excitement in students reading about this topic for the first time." - Robert B. Lount, Jr., The Ohio State University, USA"Bernard Nijstad is one of the 'young lions' of this field and has made substantial contributions to a number of the content areas covered in the book. Group Performance handles the conceptual and empirical material very well, leaving the reader with a good sense of what we currently know about the psychology of behavior in and by groups.Overall an excellent introduction to the area." - R. Scott Tindale, Loyola University, Chicago, USA"Bernard Nijstad, a brilliant and enthusiastic researcher, provides a comprehensive, cutting-edge perspective on a fascinating area of social psychology. This textbook will be a classic. I seriously could not stop reading it until the very last page. Highly recommended!" - Andreas Mojzisch, Institute of Psychology, University of Goettingen, Germany"Professor Nijstad does a fantastic job integrating both classic and contemporary research on group performance. I was particularly impressed with Nijstad’s ability to translate this literature in a well-organized and proficient manner. Nijstad’s enthusiasm for this work should help generate excitement in students reading about this topic for the first time." - Robert B. Lount, Jr., The Ohio State University, USATable of ContentsStudying Small Groups. Group Processes and Social Influence. A Theoretical Framework. Audience and Co-action Effects. Motivation and Group Performance: Individual Effort on Collective Tasks. Group Idea Generation and Creativity. Group Decision-Making. Group Problem-Solving and Group Judgment. Teamwork and Leadership. Groups in Context. Groups and Technology.

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Book SynopsisWith hindsight, we tend to exaggerate what we had known with foresight. This phenomenon can be observed in a memory design in which previous judgements have to be recalled after outcome information has been made available, or in a hypothetical design in which participants receive outcome information but are asked to ignore it when subsequently judging what they would have said without this information. Since the introduction of this so-called hindsight bias or knew-it-all-along effect to the psychological literature in the mid-seventies, there has been immense research on this topic. This special issue presents ten articles that describe the most recent theoretical developments and empirical results. After a brief introductory overview of the state of the art, the issue commences with two process models (SARA, Pohl, Eisenhauer & Hardt; and RAFT, Hertwig, Fanselow & Hoffrage), which are formalized enough to allow for computer simulations. Subsequently, Hardt and Pohl demonstrate how the hindsight bias is related to the phenomenon of anchoring, and Schwarz and Stahlberg propose that due to meta-cognitive processes, the outcome information is deliberately chosen as such an anchor. In a variant of the meta-cognitive approach, Werth and Strack argue that ease of retrieval of an answer is used as a cue to infer its correctness and to determine one's confidence in its correctness. Similarly, Pezzo proposes a model that predicts hindsight bias from feelings that arise when trying to make sense of the outcome information in light of prior expectations. Mark et al. and Renner adopt a motivational perspective and explore the impact of self-relevance of the outcome information. Blank, Fischer, and Erdfelder report a successful replication of the hindsight bias in two political elections, and Musch explains some of the variance in hindsight bias using personality factors.Trade Review'This collection of articles represents a great contribution towards the literature on hindsight bias and towards our understanding of the origin of this phenomenon, while opening many interesting new paths for research.' - Gaelle Villejoubert, Applied Cognitive PsychologyTable of ContentsU. Hoffrage, R.F. Pohl,Introduction.R.F. Pohl, M. Eisenhauer, O. Hardt, SARA - A Cognitive Process Model to Simulate the Anchoring Effect and Hindsight Bias. R. Hertwig, C. Fanselow, U. Hoffrage, Hindsight Bias: How Knowledge and Heuristics Affect Our Reconstruction of the Past. O. Hardt, R.F. Pohl, Hindsight Bias as a Function of Anchor Distance and Anchor Plausibility. S. Schwarz, D. Stahlberg, Strength of the Hindsight Bias as a Consequence of Meta-cognitions. L. Werth, F. Strack, An Inferential Approach to the Knew-it-all-along Phenomenon. M.V. Pezzo, Surprise, Defence, or Making Sense: What Removes the Hindsight Bias? M.M. Mark, R. Reiter, K.M. Eyssell, L.L. Cohen, S. Mellor, "I Couldn't Have Seen it Coming": The Impact of Negative Self-relevant Outcomes on Retrospections about Foreseeability. B. Renner, Hindsight Bias after Receiving Self-relevant Health-risk Information: A Motivational Perspective. H. Blank, V. Fischer, E. Erdfelder, Hindsight Bias in Political Elections. J. Musch, Personality Differences in Hindsight Bias.

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Book Synopsis'Gravitas must be caused by an Agent acting constantly according to certain laws, and Rebecca Newton has found those laws. It doesn't take confidence to matter, but it does take courage' SETH GODIN'A powerful, practical resource for people looking to bring their best self to work, and for leaders who want to equip others to do the same.' MELISSA DAIMLERHaving a powerful, meaningful impact on others is not about being the most dominant person in the room; it's about being intentional, curious, and courageous.Organizational psychologist and executive coach Rebecca Newton has found that even her most successful clients still want more of one quality: gravitas. They want their words to carry weight, to have a positive, lasting impact on those around them. Gravitas can seem like an elusive, intangible quality, but it isn't about adopting the style of another or being someone you're not. Newton draws on extensive research and experience coaching business leaders to show what underpins authentic gravitas and how anyone can develop it. She presents the counterintuitive idea that in order to be valued, we shouldn't spend all our time and energy trying to stand out from the crowd; instead, we should focus on the crowd - connecting with others and understanding their needs in order to make a significant difference.Newton debunks the myths of gravitas and gives readers the practical tools to develop it by: * Minimizing the gaps between intention, action, and impact * Remaining true to yourself while adapting to work successfully with people who have different styles * Choosing to be courageous regardless of how confident you feel - as you engage in courageous behaviours, confidence naturally buildsAuthentic gravitas extends beyond commanding presence in the room during a key meeting; it's about the small things you can do beforehand, during, and in all the spaces in between - to be someone who genuinely adds substantive value in the workplace and beyond.Trade ReviewA must-read for leaders who want to bring out the best in themselves and their people. The robust tools in this book will help you to identify practical ways to drive value and make a significant, meaningful impact -- Heidi K Gardner, author of Smart Collaboration and Distinguished Scholar, Harvard Law SchoolWe need more leaders with gravitas-people who are authentic, humble, and wise. Rebecca is one of a rare breed, a business psychologist as well as a genuine scholar-her book is full of practical wisdom and academic insight on how gravitas can be nurtured -- Alexander Pepper * London School of Economics and Political Science *For anyone who feels overlooked and underappreciated, Authentic Gravitas dispels the myth that gravitas is inherited rather than deliberatively developed. Newton reframes gravitas as a direct reflection of one's ability and willingness to add value. In an age where it can feel like the loudest voice wins, this book shows that value-add trumps vainglory. -- Jane Mosbacher Morris, founder and CEO of To the Market and author of Buy the Change You Want to SeeRebecca Newton presents an approach to leadership that is both profoundly true and immensely practical. Essential reading for all leaders and aspiring leaders who want to succeed on their own terms -- Jim Prior, Global CEO of Superunion, WPPAuthentic gravitas is not about power or position but about how to lead with character and dignity. This book will certainly challenge your thinking and hopefully your behavior, as it has mine. A must-read -- Flip Flippen, New York Times-bestselling author of The Flip SideGravitas must be caused by an Agent acting constantly according to certain laws, and Rebecca Newton has found those laws. It doesn't take confidence to matter, but it does take courage -- Seth GodinShortly after taking on my first senior leadership position, I was critiqued for needing 'more gravitas.' While I was not precisely sure what this meant, it resonated. The insight in Authentic Gravitas would have given me the permission and pathway to establish it with sincerity and purpose. Twelve years on, I am still on the journey and know that many others are too. How wonderful that we now have a resource, based on evidence and experience, to drive positive results-with gravitas. -- Shanelle Hall, Deputy Executive Director and Assistant Secretary General * UNICEF *We need more leaders with gravitas-people who are authentic, humble, and wise. Rebecca is one of a rare breed, a business psychologist as well as a genuine scholar-her book is full of practical wisdom and academic insight on how gravitas can be nurtured -- Alexander (Sandy) Pepper, Professor of Management Practice * London School of Economics and Political Science *For anyone who feels overlooked and underappreciated, Authentic Gravitas dispels the myth that gravitas is inherited rather than deliberatively developed. Newton reframes gravitas as a direct reflection of one's ability and willingness to add value. In an age where it can feel like the loudest voice wins, this book shows that value-add trumps vainglory. -- Jane Mosbacher Morris * founder and CEO of To the Market and author of Buy the Change You Want to See *Authentic gravitas is not about power or position but about how to lead with character and dignity. This book will certainly challenge your thinking and hopefully your behavior, as it has mine. A must-read -- Flip Flippen * Chairman of The Flippen Group and New York Times-bestselling author of The Flip Side *Rebecca dispels the myth of that 'mythical something' that few people seem to possess but we all seek to have: to have weight, value, influence; to catch and keep the attention of others. Delving into what makes gravitas, and the personal beliefs and habits that get in our way of embodying it, Rebecca helps the reader realize that gravitas, which is seemingly innate, spontaneous, and effortless in those who have it, is actually the result of practice and preparation. Rebecca's book is a guide to being who we are, in the best way possible. -- Julie Okada * Duke Corporate Education *A must-read for leaders who want to bring out the best in themselves and their people. The robust tools in this book will help you to identify practical ways to drive value and make a significant, meaningful impact -- Heidi K. Gardner * author of Smart Collaboration and Distinguished Scholar, Harvard Law School *Authentic Gravitas gives leaders a practical roadmap to achieve two things: a way to be much more effective in how they communicate; and, at the same time, a way to do this that is true to who they are. Every leader I know should read this book. -- Elsbeth Johnson, PhD * MIT Sloan School of Management *It is great to see a book that gets to the heart of what it means to influence well and how to do it. A must-read. -- James Prior,Global Head of Leadership * Novartis *Full of thought provoking ideas and practical gems that will help you build gravitas and make you a stronger leader. -- Hsern-Wei Ling * Executive Director, Learning and Development, PwC Malaysia *Newton elegantly weaves academic insight and deep hands-on experience into a convincing illumination of our understanding of gravitas. A must-read for leaders and coaches alike. -- David Storey, Partner and EMEIA Talent Management Consulting Leader * Ernst & Young *Rebecca Newton presents an approach to leadership that is both profoundly true and immensely practical. Essential reading for all leaders and aspiring leaders who want to succeed on their own terms -- Jim Prior * Global CEO of Superunion, WPP *

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Book SynopsisAs seen in the new movie The Post, directed by Steven Spielberg and starring Meryl Streep, here is the captivating, inside story of the woman who piloted the Washington Post during one of the most turbulent periods in the history of American media.In this bestselling and widely acclaimed memoir, Katharine Graham, the woman who piloted the Washington Post through the scandals of the Pentagon Papers and Watergate, tells her story - one that is extraordinary both for the events it encompasses and for the courage, candour and dignity of its telling. Here is the awkward child who grew up amid material wealth and emotional isolation; the young bride who watched her brilliant, charismatic husband - a confidant to John F. Kennedy and Lyndon Johnson - plunge into the mental illness that would culminate in his suicide. And here is the widow who shook off her grief and insecurity to take on a president and a pressman's union as she entered the profane boys' club of the newspaper business.As timely now as ever, Personal History is an exemplary record of our history and of the woman who played such a shaping role within them, discovering her own strength and sense of self as she confronted - and mastered - the personal and professional crises of her fascinating life.Trade ReviewThis is a stunning book * Sunday Telegraph *An autobiographical masterpiece, adroitly combining the public and personal spheres. Frank, sensitive and bubbling with humour, it is a fascinating account by an impressive person * The Economist *A well-written, fascinating, moving and, in its social and historical context, important book -- Sarah Bradford * Daily Telegraph *

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Book SynopsisSparrow's account of over three centuries of Parliamentary reporting brings in literary giants such as Samuel Johnson and Charles Dickens (who worked as a reported in Parliament in the 1830s) as well as covering major developments in how reporting was carried out - and press coverage.

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Book SynopsisThis work is an account of the pioneering days of hydro-electricity in Scotland. It shows how each hydro project brought its own set of technical challenges, underlining the remarkable engineering achievements involved in bringing hydro-electric power to the wild glens of the Scottish Highlands. It concludes by looking at the future of hydro-electric power worldwide. Is hydro-electric power the sustainable technology of choice in a new century already riven with ecological angst.Trade ReviewMixing human interest, political details and some of the more technical aspects...the book charts the factual development while telling the personal story... THE PRESS AND JOURNALNobody should forget the human sacrifice made by those who built the dams all those years ago. The politicians, engineers and navvies of the era bequeathed to us the major source of renewable energy down to the present day. Their legacy will continue to serve us far into the 21st century. - BRIAN WILSON MP, Energy Minister

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Book SynopsisWho else wants to spend less time studying and get better grades ? The academic essay is the mainstay of assessment from year-10 upwards. Yet formal training is rarely given and students spend unncessary time struggling to get it right. The book includes details on: -researching your topic, -writing a clear and succinct opening, -using the right words and grammar, -analysing and interpreting information, -writing complete body paragraphs. The book is ideal for: – all students in full or part-time education from 14 upwards, -teachers, tutors and parents who want to support their learners, -University, College, Academy, UTC and Comprehensive school and town libraries, -Adult students in further education and /or higher education. Previous editions have had glowing reviews on Amazon ‘ This is a great flick through book… and is easy to understand’ ‘ This book is a real little pocket rocket… Don’t start your studies without this book’.Trade ReviewThis is an excellent book about the subject of writing academic essays. It is concise, clearly written and contains many examples of the good, the bad and the indifferent. It is useful for those who have not had to write such an essay for many years. It will be especially useful for those who need to rapidly get up to speed with the demands of a formal academic essay. Either due to the lines of study that did not need a particularly formal essay, that is suddenly now the new normal. Or who have come from a less rigorous academic background, and suddenly find themselves at a loss as to why their assignment scores are so poor, from a tutor who, not unreasonably, expects that they know how to write a formal academic essay already; Amazon; Found this book very useful when writing my assignment for my course at the University, and I would recommend this book to students. Amazon; This book is, by far, one of the best books to buy if your writing essays. As some one who is alien to the whole essay writing scheme of things, I can honestly say, that this book was a lifesaver. It helped me immensely to write a top essay that received high marks. The book is clear cut, concise and explains thoroughly what is expected from you.I thoroughly recommend! Amazon; This product is a life saver as i am at university, it looks how its meant to, came on time and is really good value for money :) thank you, Amazon; This is a great flick through book. You don't have to read it cover to cover, you can simply just pick out what you need and when. It was well written, clearly explained and easy to understand.I bought it for university and it has been used by myself and borrowed by my cohorts many times.Amazon;Table of ContentsThis book includes details on how to:* researching your topic* writing a clear and succinct opening* using the right words and grammar* analysing and interpreting information* writing complete body paragraphs -

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Book SynopsisTo be successful at work you have to be successful with people. As stress takes an ever bigger toll on people, so the successful organisation is the one that enables its workforce to manage and even harness that stress into productivity and satisfaction. Balance, clear goals and responsibility become more and more important. The bookexamines the challenges that the furious pace of change in today's world have brought and provides every manager with strategies to facilitate a successful, dynamic, creative, effective workforce. Backed by sound, up-to-the minute psychological theory this book is also highly practical and is packed with validated tools and techniques for enhancing life experience and work performance. This book will equip the reader with usable, effective, proven techniques for improving, communication, collaboration and co-operation at work. It will teach the reader how to become a ‘manager coach' and to lead themselves and their team with confidence. Table of Contents Chapter headings 1 Why coaching? Why now? Snapshot of today's corporate culture – how we got here, brief socio-historic overview. Taylorism to now. Realities of today's workplace, pressure, stress, work/life balance, what people want from work. The blurring of the work/life divide War for talent, retention issues, knowledge management. Change forced upon us, but also we need to foster and promote change. Command and control, does it work? Yes sometimes. How to know when it won't work. What to do about it. 2 Where does coaching come from? How can it help? Background in training, therapy, sports coaching, mentoring, but it is none of these. Increasingly managers need to facilitate enhancement of work and life. They need to help people to live a good, satisfying life and get more out of work. There are techniques that are proven. We need to use them. Coaching is not a fad, the name may change but people are the asset of an organisation, managers need to know how to get the best out of them. 3 The medium and the message Dealing with social capital, networking, communication skills. The way we communicate is changing and fast. But the basic human needs do not change. We need to be appreciated, respected, stimulated, listened to, challenged. This is the same as it ever was. There is an argument that the internet is loosening the social fabric of society, making people more alienated from one another. How do we stop doing this? By not using the internet? No it's not going to happen , nor to we want it to. It is a fantastic tool we need use it. The rules of good communication are simple. They are the same whatever the medium. Have something to say, listen, engage in dialogue, be clear stay true to your needs and values, speak with conviction. 4 How do you do it? - Methods and models Outline of coaching techniques and models developed at Sydney: Grow, House of change, etc. 5 Have you got what it takes to be a manager coach? David Clutterbuck competencies, self-assessment, inventory of coaching skills Where are your strengths and weaknesses? Assess yourself, using a variety of tools. Getting feedback from colleagues, coachee etc. 6 What to do if you haven't Based on feedback and assessment the chapter provides practical ways of enhancing personal competencies. Developing exercises, which are fun and motivating to do, have real application and will produce results. 7 Putting it into practice – coaching others Cookbook of recipes – dealing with specific situations. Typical workplace scenarios. 8 Dealing with difficult peopleIt's all very well but what do you do if you have to deal with a complete bastard. Emotional vampire, drama queen, Mr and Mrs Perfect, Its not my job, What do I care, its all too much. Typical personality types you might encounter and what to do about it. How to get them to do what you want. Setting boundaries . Uncovering needs and values. Keeping emotional distance, staying objective. ‘Good fences make good neighbours' Robert Frost 8 Make change in your own lifeYou can't possibly hope to help other people to create and maintain positive change, focus and direction on their own lives unless you can do it yourself. This chapter looks at self-coaching techniques, what they are, how to implement them and why they are important.

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Book SynopsisNEW EDITION A sports agent. In its simplest form, a sports agent is an individual or company who represents a sportsperson. They try to get them a better contract, a better endorsement, a better sponsorship, a better deal. Nothing wrong with that, is there? Or is there? The problem, inevitably, is money. So much money now sloshing around in professional sport today. And human greed - which can lead to conflicts of interest...So How to be a Sports Agent is a practical and down-to-earth book that reveals the secrets behind the art of being not just a good sports agent, but a good, honest sports agent. It includes: Analysis of what it is to be an agent and how to ensure a watertight legal contract between the agent and his client. The regulation of agents in various sports, and how to comply. The difference between a good agent and a bad agent. Creation of playing contracts, particularly in regard to soccer, cricket and rugby and covers the most common pitfalls. Marketing, merchandising, licensing and sponsorship deals. How to negotiate them and how to draft them. The art of negotiation, and the balance between on and off pitch activities. The role of the lawyer as agent and adviser. Keeping the clients happy, getting new clients and keeping the clients happy when you have new clients.Trade ReviewAs one would expect of a consummate professional, How to be a Sports Agent is a thorough piece of work....much to recommend this book to the person set on becoming an agent or the general reader interested in unearthing the detail behind the nastier headlines * The Birmingham Post *. Given the opprobrium currently being heaped on his profession, he might have had greater expectations of success with How to be a Tax Inspector, How to be a Grave-robber, or How to be a Juror at the Trial of Saddam Hussein. But sports agency it is, and Stein attacks his task with gusto -- Andrew Baker * The Telegraph *

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Book SynopsisA second book in the ROCLIFFE NOTES series, formed from the questions of newer filmmakers. This is a practical compendium for screenwriters and filmmakers in the form of notes and opinions. These provide a step-by-step, common-sense guide, with suggestions on how filmmakers package a film. The book covers everything you need to know to get a low-budget film made, from understanding budgeting and different types of finance, to casting, crewing, scheduling, production and festival strategy. This book explains how to turn your script into a film. It offers a unique insight by providing insider confidences, from established industry players to peers, on how you don't need permission to make films. A revelation for all would-be filmmakers, this is a guide to the nuts and bolts of making a film.Trade ReviewTakes you through every stage from conception to distribution in clear concise steps. Brilliant -- Colm Meaney, Actor & ProducerWritten in a clear, concise style - full of useful information. This is a must-have for any aspiring filmmaker -- Karol Griffiths, author of The Art of Script Editingacked full of really useful guidance and easy to understand chapters -- Anita Lewton-Moukkes, Screenwriter, Director & MD of Corazon Films UK an insightful and crystal clear read for anyone wanting to produce their first film be it a short or a feature -- Fodhla Cronin O'Reilly, ProducerA really useful guide to getting on in the world of film -- Richard Eyre, Writer & Director

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Book SynopsisRiverdance exploded across the stage at Dublin’s Point Theatre one spring evening in 1994 during a seven-minute interval of the Eurovision Song Contest hosted by Ireland. It was a watershed moment in the cultural history of a country embracing the future, a confident leap into world music grounded in the footfall of the choreographed kick-line. It was a moment forty-five years in the making for its composer. In this tenderly unfurled memoir Bill Whelan rehearses a lifetime of unconscious preparation as step by step he revisits his past, from with his Barrington Street home in 1950s Limerick, to the forcing ground of University College Dublin and the Law Library during the 1960s, to his attic studio in Ranelagh. Along the way the reader is introduced to people and places in the immersive world of fellow musicians, artists and producers, friends and collaborators, embracing the spectrum of Irish music as it broke boundaries, entering the global slipstream of the 1980s and 1990s. As art and commerce fused, dramas and contending personalities come to view behind the arras of stage, screen and recording desk. Whelan pays tribute to a parade of those who formed his world. He describes the warmth and sustenance of his Limerick childhood, his parents and Denise Quinn, won through assiduous courtship; the McCourts and Jesuit fathers of his early days, the breakthrough with a tempestuous Richard Harris who summoned him to London; Danny Doyle, Shay Healy, Dickie Rock, Planxty, The Dubliners and Stockton’s Wing, Noel Pearson, Seán Ó Riada; working with Jimmy Webb, Leon Uris, The Corrs, Paul McGuinness, Moya Doherty, John McColgan, Jean Butler and Michael Flatley. Written with wry, inimitable Irish humour and insight, Bill Whelan’s self deprecation allows us to to see the players in all their glory, vulnerability and idiosyncracy. This fascinating work reveals the nuts, bolts, sheer effort and serendipities that formed the road to Riverdance in his reinvention of the Irish tradition for a modern age. As the show went on to perform to millions worldwide, Whelan was honoured with a 1997 Grammy Award when Riverdance was named the ‘Best Musical Show Album.’ Richly detailed and illustrated, The Road to Riverdance forms an enduring repository of memory for all concerned with the performing arts.Trade ReviewHOT PRESS BOOK OF THE YEARIRISH TIMES BEST BOOK OF 2023‘Bill Whelan’s memoir is an entertaining account of the seismic changes in Irish society during the second half of the 20th century and a colourful testament to an extraordinary life that helped shape and soundtrack it.’ Éamon Sweeney, Irish Times‘Tells the story of a life in music and the path that led to one of Ireland’s most significant cultural exports.’ Irish Independent‘Makes for marvellous, revealing and very powerful reading. A brilliant edition to the canon, it offers a remarkable picture of a musical life lived to the full. Hats off to its maker’ Niall Stokes, Hot Press‘What an incredible talent he is’ Marty Whelan‘Filled with Limerick humour’ Limerick Leader‘Bill Whelan dances down memory lane with new memoir’ Galway Advertiser‘Paints an unforgettable picture of how one man navigated the rapids of music in Ireland – and came up trumps in the long run … an essential read for anyone who loves Irish music.’ Hot Press‘From [Whelan's] central position involved in taking traditional Irish dance into a modern orbit of choreographed bliss, the book charts the artistic and business marriage that built the Riverdance machine - the nuts, bolts and good fortune that together conspired to fashion an extravaganza that would go on play to millions around the globe … After twenty-seven years of live performances to over 22 million people, it remains an Irish export up there with the best.’ Irish ExaminerIRISH EXAMINER BEST BOOK‘[Whelan's] humour is dry, winking, and pivots between sharp and deadpan, developed in the early days of “pre-ghettoisation” Limerick, somewhere between Frank McCourt and the Rolling Stones … As one might expect, Whelan’s writing is rhythmic and punchy, never shying away from difficult topics … His anecdotes are rich and giving.’ Sunday Business Post

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Book SynopsisAn International Bestseller. An Economist Book of the Year. A Financial Times Book of the Year. Shortlisted for the Financial Times Business Book of the Year. Wikinomics shows how businesses can collaborate creatively with their customers to succeed in the age of Wikipedia, YouTube and Linux: 'The Number 1 must-read... A breathtaking piece of work.' Tom Peters.The knowledge, resources and computing power of billions of people are self-organizing into a massive, new collective force. Interconnected and orchestrated via blogs, wikis, chat rooms, peer-to-peer networks, and personal broadcasting, the web is being reinvented to provide the first global platform for collaboration in history.Trade Review"* 'If you want to enlighten yourself about how the internet is revolutionizing the way people and business operate, then this is a dizzyingly fascinating book to help you...' Guardian * 'A must-click for all webheads... Great fun for anyone with an interest in why this online lark is really as important as we evangelists keep saying it is.' Matthew D'Ancona, Spectator"

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Book SynopsisContemporary policing is developing rapidly and is becoming increasingly professionalized. For practitioners National Occupational Standards, Skills for Justice and the the new PDLP (Police Development and Leaning Programme) have brought a new emphasis on skills, standards and knowledge. Training for police officers and civilian staff working in policing is being significantly upgraded. At the same time it has become more rigorous, with universities and other higher educational institutions playing an increasingly important part in police training - as well as expanding the range of policing courses for undergraduate and postgraduate students.Key features: approximately 300 entries (of between 500 and 1500 words) on key terms and concepts arranged alphabetically designed to meet the needs of both students and practitioners entries include summary definition, main text and key texts and sources takes full account of emerging occupational and Skills for Justice criteria edited by the UK's leading academic expert on policing and the Chief Executive of the National Policing Improvement Agency Entries contributed by leading academic and practitioners in policing Trade Review'This is the first time that the body of knowledge about Policing has been brought together in a single volume dictionary accessible to practitioner and member of public alike. It is a really welcome development.' − Paul Stephenson QPM, Deputy Commissioner, Metropolitan Police Service 'An indispensable reference for students, practitioners and leaders of modern British policing.' − Lawrence W. Sherman, Wolfson Professor of Criminology and Director, Police Executive Education, Institute of Criminology, University of Cambridge'Joining a police force can be an intimidating experience for anyone. The individual and unique language of policing, with its many acronyms and a subculture all of its own, can be off-putting to the uninitiated. That is why this dictionary is so necessary; this is an indispensable guide for anyone interested in, or part of, the police. The sheer breadth of this work provides a unique set for references not only for those within the police service itself, but also - and these days, ever more importantly - for those with a wider community safety and partnership remit. With more than 200 entries contributed by both practitioners and academics, this brings together the collected expertise of people at the top of their field.It is vital in the modern police force that the leaders, and future leaders, of the police have a thorough understanding of the world we are operating in. Reference books such as this are essential in bringing together this overview, and I recommend this for anyone involved in police training or professional development.' − Sara Thornton QPM, Chief Constable of Thames Valley Police 'Tim Newburn and Peter Neyroud have gathered an impressivelist of authors, police practitioners and academics, to write the entries forthis commendably wide ranging Dictionary, which emphatically underscores the critical message that policing is about much more than the police.' − Rod Morgan, Professor of Criminal Justice, University of Bristol and formerly Chairman, Youth Justice Board for England and WalesTable of ContentsList of Entries. List of Contributors. Table of cases. About this Book. Acknowledgements. Introduction and Overview. Dictionary of Policing. Appendix I: Abbreviations. Appendix II: Timeline

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Book SynopsisKathy Daniels teaches at Aston Business School, UK, and is a tutor for ICS Ltd in Employment Law and related topics. She is also a tutor on the Advanced Certificate in Employment for the CIPD. She is a lay member of the Employment Tribunals, sitting in Birmingham. Prior to these appointments she was a Senior Personnel Manager in the manufacturing sector.

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Book SynopsisHelen Francis is Director of the Edinburgh Institute of Leadership and People Management (EILPM) and Reader within Edinburgh Napier Business School, UK.Linda Holbeche is Visiting Professor at both the University of Bedfordshire and Cass Business School and an Associate at Ashridge Business School, UK.Martin Reddington was formerly Global Programme Director, HR Transformation, at Cable & Wireless. Since leaving Cable & Wireless, he blends academic research with consultancy.

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Book SynopsisThe follow-on to the bestselling Time to Think and Living with Time to Think.-'As we make sense of change in the 21st century, a deep understanding of the Thinking Environment should be part of every leadership development programme. It intrinsically values the contribution and humanity of each person, and drives team effectiveness. Its power is evident in higher quality relationships, as well as in shorter, smarter meetings. Bravo!' - Rosemary Grant, Statutory Director, Johnson & Johnson Medical UKThe quality of everything we do depends on the quality of the thinking we do first. The leaders, professionals, parents and teachers who understand this are at the top of their fields and inspire some of the finest independent thinking in their environments. In More Time to Think, Nancy Kline shares ten effective ways to help people think for themselves with rigour, imagination, courage and grace. From learning that the mind works best in the presence of a question (so never be afraid to risk being wrong) and that a key factor in the quality of a person's thinking is how they are treated by the people with them while they are thinking, to the importance of appreciation and of facing what you have been denying, Nancy Kline shows how to create a successful Thinking Environment, whether for two people or a larger group.-Praise for Time to Think'Do not be fooled by the simplicity of this process. It will unleash the power of your whole organisation.' - British Telecom'This process is not just a set of techniques. It's a way of being in the world.' - Shirley Edwards, Xerox CorporationPraise for Living with Time to Think'A beautiful book. Every page is a gift. Its compassionate wisdom illuminates your life and invites you to greater intimacy with your best and truest self. Nancy Kline writes to her god-daughters, and in so doing, offers timeless wisdom for us all.' - Mark Williams, bestselling co-author of MindfulnessTrade ReviewDo not be fooled by the simplicity of this process. It will unleash the power of your whole organisation. -- British TelecomAs we make sense of change in the 21st century, a deep understanding of the Thinking Environment should be part of every leadership development programme. It intrinsically values the contribution and humanity of each person, and drives team effectiveness. Its power is evident in higher quality relationships, as well as in shorter, smarter meetings. Bravo! -- Rosemary Grant, Statutory Director, Johnson & Johnson MedicalThis process is not just a set of techniques. It's a way of being in the world. -- Shirley Edwards, Xerox CorporationA beautiful book. Every page is a gift. Its compassionate wisdom illuminates your life and invites you to greater intimacy with your best and truest self. Nancy Kline writes to her god-daughters, and in so doing, offers timeless wisdom for us all. -- Praise for Living with Time to Think * Mark Williams, bestselling co-author of Mindfulness *

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Book SynopsisInternational Investment for Sustainable Development critically examines the interface between sustainability, development, and the governance of international investment. It challenges the conventional view that foreign direct investment is a 'miracle drug' for developing countries and exposes serious shortcomings in the current international investment regime. Composed of norms, agreements, treaties and regulations, the emerging investment regime expands the rights of transnational corporations (TNCs) without commensurate rewards for the common good. Drawing on both research and engaged advocacy, the contributors ultimately map out a new way forward, towards the creation and implementation of international investment rules that will promote global sustainability and equity.Table of ContentsIntroduction: Balancing Rights and Rewards in Investment Rules * Part 1: Links Between Foreign Direct Investment, Development and Sustainability * No Miracle Drug: Foreign Direct Investment and Sustainable Development * FDI and the Environment: What Empirical Evidence Does and Does Not Tell Us? * Governing Foreign Direct Investment in Sub-Saharan Africa: Policies and Practices Reconsidered * Sustainable Development and Foreign Direct Investment: The Emerging Paradigm in Asia * Part 2: The Governance of International Investment * All Roads Lead Out of Rome: Divergent Paths of Dispute * Settlement in Bilateral Investment Treaties * The Road to Hell? Investor Protections in NAFTA's * The Environment and the Principle of Non-discrimination in Investment Regimes: International and Domestic Institutions * Corporate Governance and Global Disclosure: Let the Sun Shine In * Bibliography, Index

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On its first publication 10 years ago, Natural Capitalism rocked the world of business with its innovative new approach - an approach that fused ecological integrity with business acumen using the radical concept of natural capitalism. This 10th-anniversary edition features a new Introduction by Amory B. Lovins and Paul Hawken which updates the story to include the successes of the last decade. It clearly sets out the path that we must now take to ensure the future prosperity of our civilisation and our planet.

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Book SynopsisDemocratizing Technology provides a much-needed fresh perspective on the regulation of chemicals, and an important contribution to green thinking about technology.Caroline Lucas, Green Party MEP. This book is an excellent critique of the current risk-based approach to technology. By exploring the philosophical underpinnings and the practical applications of current policy on science and technology, Chapman exposes the serious flaws in allowing economic considerations to dominate the agenda in this area. Her proposals for reform are expertly constructed and deserve urgent and serious consideration by policy-makers.Dr Stuart Parkinson, Executive Director, Scientists for Global Responsibility. In this important book Anne Chapman argues that decisions about technology should answer a republican question: what kind of public world should we create through technology? Democratizing Technology deserves to be read widely. John ONeill, Professor of Political Economy, University of Manchester, UK A welcome addition to the new, more empirical and applied literature in philosophy of technology. This book will be essential reading for a variety of scholars and for the general reader intent on understanding, and criticizing, our chemically made world.Andrew Light, Interim Director, Program on the Environment, University of Washington, US What is technology? How do humans use it to build and modify the world? What are the relationships between technology, science, economics and democratic governance? What, if any, are our ethical and political responsibilities and choices in how we develop, deploy and control technology in democratic states? Democratizing Technology sets out to answer these questions. Focusing on the most widespread and pervasive technology - chemicals - this groundbreaking volume peels apart the critical technology debate to look at the relationship between humans, technology and the biological world. Attention is given to the immensely important new regulations, REACH (Registration, Evaluation, Authorization and restriction of Chemicals), the EUs largest ever legal framework, discussing the problems that are likely to occur in REACHs reliance on risk assessment methods and suggesting an alternative way forward for the regulation of chemicals. Providing much-needed clarity and insight into the heart of key debates in science and technology, risk analysis and mitigation, and domestic and international law, this volume arrives as a breath of fresh air.Trade Review'Democratizing Technology is an interesting book with contorversial opinions and proposals. [...] The book is a good candidate for the start of many interesting discussions in and out the classroom. Recommended.' R.E. Buntrock, formerly, University of Maine, USA 'Where the book excels is the thoughtful exploration of questions of profound relevance to public health, such as divergence between our understanding, our behaviours and public policies with respect to risk and responsibility. The analysis provides innovative insights for behaviouralists, policy development in both theoretical and practical spheres, ethicists, political analysts, environmental health scholars and all who encounter technology, and wonder about how we personally and collectively respond to technology in our midst.' Australian and New Zealand Journal of Public Health 'An interesting book with controversial opinions and proposals... Recommended' ChoiceTable of ContentsPreface * Acknowledgements * Introduction * What is Technology? * Technology as World-Building * Technology, Science and the Economy * The Regulation of Chemicals * Risk * Assessing Risks from Chemicals * The Ethical and Political Framework of Regulation * Responsibility * Making Decisions about Technology * Index

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Book SynopsisMarkets have been found to be an increasingly important source of the seeds of crops and varieties low income farmers need to improve their livelihoods, encompassing both the formal and informal seed sector. Markets also have major impacts on agricultural biodiversity, by affecting farmers' choice of crops and varieties to grow. They are not, however, a homogenous institution, although all too frequently policies and regulations are developed as though they were. Markets vary considerably depending on the participants, on the institutions that govern how and what they exchange, and on local agricultural, economic and social conditions. Developing effective strategies to improve the way agricultural markets work, including how farmers use crop genetic resources, requires understanding of these variations. Seed Trade in Rural Markets presents a unique set of case studies from Bolivia, India, Kenya, Mali and Mexico on agricultural seed and product markets that describe three important market characteristics expected to affect farmers' access to seeds and varieties: the range of varieties on offer, the information provided about them, and relative prices. The case studies - all based around a common framework to aid comparability - also provide information on social, agricultural and economic factors which may be affecting the market availability, information, and cost of crop genetic resources, and ultimately the capacity to stimulate agricultural development Published with the Food and Agriculture Organization (FAO) of the United NationsTrade Review'This book provides a critical link between the study of agricultural biodiversity and the economics of market development across several low income nations. The editors do a brilliant job of synthesizing diverse case studies and identifying policy opportunities to improve the development of national seed systems.' Prabhu L. Pingali, Deputy Director, Agricultural Development, Bill and Melinda Gates Foundation 'This book is an excellent synthesis of issues and case studies on seed trade and implications for crop genetic resources. It provides fascinating examples related to human livelihoods and indirectly, to crop evolution.' Louise Jackson, Associate Professor, Department of Vegetable Crops, University of California Davis, USA, and Co-chair DIVERSITAS agroBIODIVERSITY Scientific Committee ''Seed Trade in Rural Markets' is a choice pick for any agricultural studies collection' The Midwest Book Review. 'This book examines the range of seed varieties on offer in local markets, the information about them and the relative prices.' New Agriculturist, April 2010.Table of ContentsPart I: Setting the Stage 1: Agricultural Markets and the Sustainable Utilization of Crop Genetic Resources 2: Markets and Access to Crop Genetic Resources 3: Project Methodology: 'Using Markets to Promote the Sustainable Utilization of Crop Genetic Resources' Part II: Country Case Studies 4: When Grain Markets Supply Seed: Village Markets for Millet and Sorghum in the Malian Sahel 5: Potato Seed Supply and Diversity: Dynamics of Local Markets of Cochabamba Province, Bolivia. A Case Study 6: Pigeonpea Seed Supply and Diversity: A Case Study of Local Seed Markets In Makueni District, Eastern Kenya 7: Access To Minor Millet Genetic Resources In Rural Market Towns of Dharmapuri District, Tamil Nadu, India 8: Mexico: Maize and Chiapas Case Study Part III: Synthesis and Conclusions 9: Synthesis Chapter: Markets, Seed Systems and Crop Diversity 10: Conclusions and Policy Implications

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Book SynopsisAimed at undergraduates and post-graduates in the social sciences, as well as development practitioners, this textbook provides an introduction to the human development and capability approach; it also clarifies key concepts and fosters debate on a number of critical issues. The book offers new perspectives on a wide range of topics, which include the conceptualisation and measurement of well-being and inequality; the role of markets and economic growth in promoting development; the importance of democracy and public debate; culture and religion; health; equality and justice; and the connections between social and economic policy in addressing poverty and inequality. Case studies from across the world are used to illustrate concepts and highlight the relevance of the approach in addressing contemporary development challenges. A set of questions accompanies each chapter for seminar discussion to help readers assimilate central points and apply the approach to diverse realities. This book provides a comprehensive introduction to the human development and capability approach for students and practitioners world-wide.Trade Review'This book is essential reading for all those who wish to understand the Human Development and Capability approach to development. It both explains and advances thought on this important and increasingly influential perspective.' Frances Stewart, President, Human Development and Capability Association 'One of the most important influences of the human development approach has been through educational and teaching at all levels. In this tradition, it is great to see this new volume, which provides excellent academic foundations in ways that are accessible for a wide range of potential audiences.' Jeni Klugman, Director and Lead Author of the Human Development Report 'As poverty reduction has become the predominant objective of socio-economic development, the human development and capabilities approach provides the best methodological path to its achievement. The present volume is a major contribution towards operationalizing this approach.' Erik Thorbecke, H.E. Babcock Professor of Economics, Emeritus, Graduate School Professor and former Director of the Program on Comparative Economic Development, Cornell University 'A commendable pioneering effort, which... represents an invaluable guide for all those interested in learning about a new, if still controversial, perspective on development.' Gustav Ranis, Journal of Human Development and Capabilities 'a success...represents an excellent introduction to a would-be new paradigm that is currently in the ascendancy..represents an invaluable guide for all those interested in learning about a new, if still controversial, perspective on development.' Gustav Ranis, Journal of Human Development and Capabilities, 2010.Table of ContentsIntroductory Note Part I: Concepts 1. A Normative Framework for Development 2. The Human Development and Capability Approach 3. Ideas Related to Human Development Part II: Topics 4. Economic Growth 5. Equality and Justice 6. Measurement 7. Institutions, Markets and Economic Development 8. Democracy and Political Participation 9. Education 10. Health 11. Culture and Religion Part III: Policy 12. Public Policy Analysis 13. Policy Case Studies Appendix 1: A Human Development Pedagogy Appendix 2: Pictures

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Book SynopsisThis book presents an integrating theoretical and empirical study of the co-movement and time-varying correlations between the stock markets of China and other BRICS countries including Brazil, India, Russia and South Africa, the United States and Australia. It is motivated by the global integration of capital markets and the resultant decline in the potential benefits of diversification.This book fills the gap in the research regarding this issue, as prior research has investigated the benefits of diversification for investors from developed markets. Topics include Capital markets, Globalization, China, BRICS countries.Table of Contents Chapter 1 Introduction 1.1 Motivation and background 1.2 Research question and data 1.3 Research contribution and implication 1.4 Research findings and weakness Chapter 2 Literature review 2.1 Diversification benefit 2.2 Correlation 2.3 Dynamic correlation - DCC GARCH model 2.3.1 The development of the DCC GARCH model 2.4 Dynamic correlation - copula model 2.4.1 The development of the copula model 2.4.2 Upper and lower tail dependence 2.5 Conclusion Chapter 3 Stock market background 3.1 US subprime crisis 3.2 Market background - China and the US 3.3 Market background - China and Australia 3.4 Market background - China and Brazil 3.5 Market background - China and Russia 3.6 Market background - China and South Africa 50 3.7 Market background - China and India 3.8 Conclusion Chapter 4 Methodology 4.1 Static correlation 4.2 Dynamic correlation of the DCC GARCH model 4.3 Dynamic correlation of the copula model 4.3.1 Time varying Gaussian copula 4.3.2 Time varying Student's t copula 4.4 Tail dependence 4.5 Significance of the difference between two correlations Chapter 5 Data and preliminary data analysis 5.1 A preliminary statistical analysis of the data Chapter 6 Empirical study 6.1 Autocorrelation result 6.2 Unit root test 6.3 Cointegration test 6.4 Granger causality test and VAR model 6.4.1 China and the US - Granger causality test and the VAR model 6.4.2 China and Australia - Granger causality test and VAR model 6.4.3 China and Brazil - Granger causality test and VAR model 6.4.4 China and Russia- Granger causality test and VAR model 6.4.5 China and South Africa - Granger causality test and VAR model 6.4.6 China and India - Granger causality test and VAR model 6.4.7 Summary of results 6.5 Static correlation 6.6 Dynamic correlation - DCC GARCH model 6.6.1 China and the US - DCC GARCH model 6.6.2 China and Australia - DCC GARCH model 6.6.3 China and Brazil - DCC GARCH model 6.6.4 China and Russian - DCC GARCH model 6.6.5 China and South Africa - DCC GARCH model 6.6.6 China and India - DCC GARCH model 6.7 Tail dependence 6.8 Dynamic correlation - copula model 6.8.1 Dynamic correlation results of Gaussian copula and Student's t copula 6.8.2 Significance of the difference - Gaussian and Student's t copula model 6.9 Correlation comparison Chapter 7 Conclusion 7.1 Empirical findings 7.2 Limitation of the study 7.3 Future research References Appendix Appendix 1. Quantile - Quantile distribution curves Appendix 2. Probability of Ljung - Box autocorrelation test Appendix 3. The Autocorrelation regression equations of AR(1) and GARCH equation Appendix 4. DCC parameters and equations Appendix 5. Gaussian and Student's t Copula parameters of 2-step MLE Appendix 6. Dynamic correlation under the Gaussian and Student's t copula Appendix 7. Dynamic Spearman rho and Kendall Appendix 8. Copula Dynamic Correlation

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Book SynopsisReviews the historical process of the financial system reform and development of China. This book introduces the background, implementation effect and experience of major events about the central bank system, financial macro-control, foreign exchange management and foreign exchange market, banking reform and supervision, capital market, insurance market, financial supervision and financial opening up and other financial areas. It thus reveals the basic path of China's financial reform, development and evolution, and explores China's path of financial development and reform in line with the national conditions.Through an in-depth study of more than 40 years of China's financial system reform, this book explores the laws of monetary and financial operation and development during the reform, the path of which is roughly as follows: breakthrough of the financial system's forbidden zone (restoration and separation of national specialised banks; establishment of a central bank; opening of financial markets; enterprisation of professional banks; commercialisation of specialised banks; establishing an indirect financial regulation system; strengthening and improving the financial supervision system) hence, providing constructive advice and reform proposals for the national macro policy-making departments.1. This book reviews the main history of the reform of China's financial system and analyses the starting point, objectives, sequence, characteristics, ways of advancing and the logic behind the reform of the financial system.2. This book breaks down the traditional financial system and establishes, step by step, a diversified financial system that meets the requirements of the development of the socialist market economy.3. This book provides an overview of the development process of the major areas of the financial industry and an outlook on the future direction of the financial system reform, hoping to provide useful reference and lessons for readers who interested in the financial undertakings of China.Table of Contents Chapter 1?China's Financial System Prior to Reform and Opening up Chapter 2?The Starting of China's Financial System Reform Chapter 3?The Exploration Stage of China's Financial Reform Chapter 4?Deepening Stage of China's Financial System Chapter 5?A New Era of China's Financial System Reform Chapter 6?New Measures for China's Financial Reform Chapter 7?Summary and Prospect of China's Financial System Reform Bibliography

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Book SynopsisThis practical and comprehensive workbook is packed with real-life case studies and practical exercises, checklists and worksheets, it provides a step-by-step guide to researching and formulating your business ideas, planning the right marketing strategies, and managing a team that will drive your vision forward with you. You'll discover what, with hindsight, well-known entrepreneurs would have done differently, what their biggest mistakes have been and what they've learnt: Dame Anita Roddick, Julie Meyer, Stelios Haji-Ioannou, Simon Woodroffe and others reveal their best and worst decisions and contribute their wisdom and tips for succeeding in business. You'll learn how to: develop, research and plan "the idea"; design and create the right products and services; define and understand your customers and target audience; secure finance and manage cash flow and accounts; create a winning brand and marketing message; gain and retain customers; achieve competitive advantage; plan, create, launch and promote your website; and manage your business and time. This fresh approach to small business start-up also includes information and recommendations on making your business ethical and socially responsible, along with exercises to help build self-confidence and visualize success.Contents: Introduction; 1. Where to Begin - What's the Big Idead; 2. What to Do and Sell - Opportunities, Products and Services; 3. Who and Where? Researching Your Market, Target Audience and Opportunity; 4. Who Are You? Defining Your Brand; 5. How to Plot Your Findings and Map Out Your Future; 6. How Much? Figuring Out the Finance: Costs, Funding, Grants and Loans; 7. How to Sell - Marketing and Selling Your Products and Services; 8. How to Sell - The Importance of Good Customer Service; 9. How to Behave - The Case for Ethical Business and Social Responsibility; 10. Your Website - Planning and Creating a Website that Works; 11. Your Website - Launching and Promoting; 12. How to Manage And Grow - Tips from the Top; 13. Lessons from Leaders in Business; 14. The Ultimate Business Start-Up Checklist; 15. Uaseful Resources for Small Business Start-Ups;Table of ContentsIntroduction; 1. Where to Begin - What's the Big Idead; 2. What to Do and Sell - Opportunities, Products and Services; 3. Who and Where? Researching Your Market, Target Audience and Opportunity; 4. Who Are You? Defining Your Brand; 5. How to Plot Your Findings and Map Out Your Future; 6. How Much? Figuring Out the Finance: Costs, Funding, Grants and Loans; 7. How to Sell - Marketing and Selling Your Products and Services; 8. How to Sell - The Importance of Good Customer Service; 9. How to Behave - The Case for Ethical Business and Social Responsibility; 10. Your Website - Planning and Creating a Website that Works; 11. Your Website - Launching and Promoting; 12. How to Manage And Grow - Tips from the Top; 13. Lessons from Leaders in Business; 14. The Ultimate Business Start-Up Checklist; 15. Uaseful Resources for Small Business Start-Ups;

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Book SynopsisWitty, authoritative, comprehensive and fun, Wake Up and Smell the Profit is the ultimate guide to making more money in your coffee business.In this book you'll find the sharpest insights and the best ideas from two of the UK's top Coffee Business Gurus. Together 'The Coffee Boys' have 40 years' experience in how to make money in the coffee selling business. Whether you operate a single site espresso bar, a Michelin starred restaurant or chain of hotels, there is something in this book for everyone.With 52 motivating tips and suggestions (plus an extra bonus idea for good measure), all you need to do is apply one initiative a week for a year and you could have a much more profitable and easier to manage business within twelve months.With this book you'll be able to:* Make more money and work less* Have happier customers who spend more money* Win more customers without spending a fortune* Enjoy running your business more* Create customers who rave about your business and consequently generate more customers through word of mouthWhat are you waiting for?Contents: Introduction; 1. It's all about the money - the good news; 2. It's all about the money - the bad news; 3. It's all about the money - a little story; 4. Focus on coffee for profit; 5. Great coffee (profits) come from great training; 6. Great coffee sales come from one thing - great taste; 7. It's all about the food; 8. There are three ways and only three ways to grow your business; 9. Be brave about your prices; 10. Know your figures and have a plan - a plan that works for you!; 11. Get accountable and know your figures; 12. Know your food cost for every single item; 13. Know your labour/wage cost and stay accountable; 14. It's your fault - get this and then get it again; 15. A coffee shop is all about people - and people need clear rules; 16. Make sure your employees understand the numbers; 17. Every pound is not equal. A pound earned is worth a lot less than a pound saved; 18. View your coffee business as if you were a customer; 19. View the business every day as if you were an employee; 20. Break the whole selling process down and make it better; 21. Keep your toilets spotless; 22. Treat lunch like a restaurant; 23. Create food stories about your star products and sell, sell, sell; 24. Get crafty with your menu and signage; 25. Watch your language; 26. Say hello; 27. Don't point and watch your body language; 28. Nod your head when asking a customer if they would like something; 29. Thank them; 30. The Granny Rule; 31 Keep the kids occupied; 32. Sell more coffee with cake and more cake with coffee Up selling and cross selling; 33. Sell more cold drinks; 34. Get your customer flow right; 35. Make it easy for the customer to buy; 36. Work out your lifetime customer value; 37. Consider the sizes - carefully; 38. Make it accessible and open. Make it all look great; 39 Use your sign wisely. Spend money and make yourshop look obvious; 40. Get creative with signage; 41. Avoid A"sour faced hagsA"; 42. Make the customers feel you care; 43. Use the list -cheapest marketing you'll ever do; 44. Create a catering side to your business; 45. Post the utility bills; 46. Incentives for saving money and making money; 47. Get creative with your marketing and steal ideas from other industries; 48. Create a A"bibleA"; 49. Beware staff attitudes towards business ownership; 50. Make a big deal of the big days; 51. Think wisely before you open your second shop; 52. Give a bit extra; 53. Work A"onA" the business not A"inA"it; And finally; Thanks; More from The Coffee Boys.Trade Review'A quite brilliant new book on cafe operation.' Coffee House Magazine'...a quite exceptional new book from Ireland's Coffee Boys,...in it they bring together their favourite stories and wake-up calls, from what has sometimes been hard-won experience...the most meaningful work on coffee retailing since Sahar Hashemi wrote about how she founded Coffee Republic.' Caterer and Hotelkeeper Magazine 'This gem of a book contains 52 motivating tips and suggestions relevant to any catering establishment that wants to be sucessful. A must have publication.' Essentially CateringTable of ContentsIntroduction; 1. It's all about the money - the good news; 2. It's all about the money - the bad news; 3. It's all about the money - a little story; 4. Focus on coffee for profit; 5. Great coffee (profits) come from great training; 6. Great coffee sales come from one thing - great taste; 7. It's all about the food; 8. There are three ways and only three ways to grow your business; 9. Be brave about your prices; 10. Know your figures and have a plan - a plan that works for you!; 11. Get accountable and know your figures; 12. Know your food cost for every single item; 13. Know your labour/wage cost and stay accountable; 14. It's your fault - get this and then get it again; 15. A coffee shop is all about people - and people need clear rules; 16. Make sure your employees understand the numbers; 17. Every pound is not equal. A pound earned is worth a lot less than a pound saved; 18. View your coffee business as if you were a customer; 19. View the business every day as if you were an employee; 20. Break the whole selling process down and make it better; 21. Keep your toilets spotless; 22. Treat lunch like a restaurant; 23. Create food stories about your star products and sell, sell, sell; 24. Get crafty with your menu and signage; 25. Watch your language; 26. Say hello; 27. Don't point and watch your body language; 28. Nod your head when asking a customer if they would like something; 29. Thank them; 30. The Granny Rule; 31 Keep the kids occupied; 32. Sell more coffee with cake and more cake with coffee Up selling and cross selling; 33. Sell more cold drinks; 34. Get your customer flow right; 35. Make it easy for the customer to buy; 36. Work out your lifetime customer value; 37. Consider the sizes - carefully; 38. Make it accessible and open. Make it all look great; 39 Use your sign wisely. Spend money and make yourshop look obvious; 40. Get creative with signage; 41. Avoid A"sour faced hagsA"; 42. Make the customers feel you care; 43. Use the list -cheapest marketing you'll ever do; 44. Create a catering side to your business; 45. Post the utility bills; 46. Incentives for saving money and making money; 47. Get creative with your marketing and steal ideas from other industries; 48. Create a A"bibleA"; 49. Beware staff attitudes towards business ownership; 50. Make a big deal of the big days; 51. Think wisely before you open your second shop; 52. Give a bit extra; 53. Work A"onA" the business not A"inA"it; And finally; Thanks; More from The Coffee Boys.

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Book SynopsisThis book is based on the premise that being good is just not good enough in today's competitive environment. For hotel owners and managers who want to achieve lasting business success through a root and branch review of key processes, How To Run a Great Hotel is a 'must read'. It will serve as a personal business consultant for the hotel professional, probing and testing their thinking across four critical themes which are proven to drive excellence. The content focuses less on day-to-day operations and more on big picture concerns such as strategy development, enhancing leadership skills, engaging employees and attaining customer focus, all of which are central to building a great hotel. Without clear direction in these important areas to guide activities, ongoing daily effort can be counterproductive. It's easy for hoteliers to lose sight of their goals when, engulfed by operational demands, they are often forced to just do rather than to think about what they are doing. This book provides the reader with an opportunity to step back and take a fresh look at their hotel, no matter where it currently lies in its life cycle. The purpose of the book is to get them to question what it is they are doing, why they are doing it and to offer guidance on how they can make it even better. The book is easy to read, practical, and action oriented. It will help the reader to define clear plans with measurable goals for improved personal and business performance.Contents: Acknowledgements; Foreword; Preface; Introduction; Theme 1 - Define Direction; Chapter 1. What is a strategic map and how can it help you to achieve excellence?; Chapter 2. How can you create a strategic map for your hotel?; Chapter 3. How can you measure the impact of your strategic map over time?; Theme 2 - Lead to Suceed; Chapter 4. What does leading people actually involve?; Chapter 5. How can you improve leadership effectiveness at your hotel?; Chapter 6. How can you measure leadership effectiveness over time?; Theme 3 - Engage Your Employees; Chapter 7. What does engaging your employees actually involve?; Chapter 8. What can you do to more fully engage your employees?; 9. How can you measure employee engagement levels over time?; Theme 4 - Captivate your customers; Chapter 10. What is SERVICEPLUSONE and why is it important?; Chapter 11. How can you attain SERVICEPLUSONE at your hotel?; Chapter 12. How can you measure the impact of SERVICEPLUSONE over time?; Make it Happen; Theme 1 - Define Direction; Theme 2 - Lead to Suceed; Theme 3 - Engage Your Employees; Theme 4 - Captivate Your Customers; Looking ahead; Tools and Resources; Index.Trade Review'Easy to read, practical and amusing.' Essentially Catering 'Supports experienced and aspiring hotel professional by providing a jargo free and user-friendly guide which translates the theory of excellence into practice in a meaningful way.' www.ehotelier.com. 'A book that anyone in a senior management role should read, and then re-read. You may find it difficult to set aside the time to read the book, but I urge you to. You will find yourself snorting when he hits the nails on the head regarding issues that we all face.' www.caterersearch.com.Table of ContentsAcknowledgements; Foreword; Preface; Introduction; Theme 1 - Define Direction; Chapter 1. What is a strategic map and how can it help you to achieve excellence?; Chapter 2. How can you create a strategic map for your hotel?; Chapter 3. How can you measure the impact of your strategic map over time?; Theme 2 - Lead to Suceed; Chapter 4. What does leading people actually involve?; Chapter 5. How can you improve leadership effectiveness at your hotel?; Chapter 6. How can you measure leadership effectiveness over time?; Theme 3 - Engage Your Employees; Chapter 7. What does engaging your employees actually involve?; Chapter 8. What can you do to more fully engage your employees?; 9. How can you measure employee engagement levels over time?; Theme 4 - Captivate your customers; Chapter 10. What is SERVICEPLUSONE and why is it important?; Chapter 11. How can you attain SERVICEPLUSONE at your hotel?; Chapter 12. How can you measure the impact of SERVICEPLUSONE over time?; Make it Happen; Theme 1 - Define Direction; Theme 2 - Lead to Suceed; Theme 3 - Engage Your Employees; Theme 4 - Captivate Your Customers; Looking ahead; Tools and Resources; Index.

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Book SynopsisThis book gives an understanding of the origins and nature of conflict, and enables the reader to find solutions through open communication and mutual trust and respect. It offers a simple structure which will allow all parties to reach the magic of win-win.Contents: About the authors; Preface; Introduction; 1. How the view explains our differences; 2. Differences in personality types; 3. Fight the difference or celebrate it? 4. Are you building a bridge or a barrier?; 5. Understand and manage your feelings; 6. Develop your skills and increase your choices; 7. Four steps to resolution; 8. Preventing conflict; Appendices; Bibliography; Index; Conflict resolution workshop.Trade Review'... contains great ideas, simply explained, to be put into practice by those in the workplace who'd not only like to manage conflicts that typically occur but also prevent them.' Dr Pam Spurr, Psychologist and Life Coach, LBC Radio. 'A work by two psychologists on how to establish trust and harmony in the workplace. The authors analyse the four main personality types and how these may come into conflict ... Readable and accessible.' The Times. 'Incredibly useful for practice managers who have to lead and look after a number of team numbers.' Veterinary Management For Today.Table of ContentsAbout the authors; Preface; Introduction; 1. How the view explains our differences; 2. Differences in personality types; 3. Fight the difference or celebrate it? 4. Are you building a bridge or a barrier?; 5. Understand and manage your feelings; 6. Develop your skills and increase your choices; 7. Four steps to resolution; 8. Preventing conflict; Appendices; Bibliography; Index; Conflict resolution workshop.

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Book SynopsisThis practical handbook, now in a throughly revised and updated 5th edition with a new chapter on completing your application, will help you understand the mechanics of running a limited company. Whether you have already started your business or are just embarking on it, you will find vital advice on the benefits and obligations of forming a limited compnay, and how to set one up and run it. There are deatailed explanations of the procedures involved, together with essential advice on dealing with statutory information, banking, PAYE, auditing and accounting. - INCLUDES UPDATED SAMPLE FORMS AND CHECKLISTS - COVERS BEST PRACTICE AND STATUTORY REGULATIONSContents: List of Illustrations; Preface; 1. Deciding what you want to do; 2. Setting up and forming your company; 3. Dealing with the formalities; 4. Completing your application; 5. Being a shareholder; 6. Being a director; 7. Preparing for business; 8. Producing accounts; 9. Raising money; 10. Troubleshooting; 11.Closing down; Glossary; Useful reading; Index.Table of ContentsList of Illustrations; Preface; 1. Deciding what you want to do; 2. Setting up and forming your company; 3. Dealing with the formalities; 4. Completing your application; 5. Being a shareholder; 6. Being a director; 7. Preparing for business; 8. Producing accounts; 9. Raising money; 10. Troubleshooting; 11.Closing down; Glossary; Useful reading; Index.

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Book SynopsisThis book will give you the knowledge and skills to understand the differences between coaching, supervision & mentoring. It will demonstrate how effective coaching programmes can enhance behaviours and retain key staff. How it can reduce recruitment costs, promote well-being and give a robust return on investment. It offers leaders and managers proven behaviours, coaching and supervision models and techniques that can be adapted for any environment. It supports the requirements for the ILM and CMI Coaching and Mentoring in Management Qualifications at levels 5 and 7. The book includes:Comparison of effective leadership styles and application, establishing the right conditions and climate for coaching, overcoming the barriers to coaching and /or supervision, enhancing communication and workplace understanding and presenting a clear business case for coaching & supervision.Trade Review... the book will not only help you to become a more effective leader but it can also help bring down recruitment costs and improve staff engagement as you develop the people and skills within your business. - Start Your BusinessI found it [Coaching Skills for Leaders] in the Workplace to be very informative, easy to read, well-referenced and structured . . . The book is very detailed and does not neglect the basics of effective coaching. - Quality World

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Book SynopsisThis inspirational book contains the guiding principles to help you become a successful property investor. Whether you want to invest in buy-to-let, have a go at some development projects, or take a calculated risk on some speculative opportunities you can succeed if you follow the essential rules in this book. You will discover how to:· Think, act and live like a successful property investor· Develop the skills needed to identify potential opportunities · Undertake buy-to-let and refurbishment projects which make money · Develop the techniques and skills you need to manage the cash flows· Improve your business analysis skills · Enhance your market understanding and improve your service levels to increase your return on investment.Each rule is followed by action points that will direct your investment decision making and increase your confidence.

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Book SynopsisNew Edition What would the world be like if its ruling elite was insane? The most powerful class of institution on earth, the corporation, is by any reasonable measure hopelessly and unavoidably demented. The corporation lies, steals and kills without remorse and without hesitation when it serves the interests of its shareholders to do so. It obeys the law only when the costs of crime exceed the profits. Corporate social responsibility is impossible except insofar as it is insincere. At once a diagnosis and a course of treatment, The Corporation is essential reading for those who want to understand the nature of the modern business system. It is a sober and careful attempt to describe the world as it is, rather than as corporate public relations departments would have us believe it to be. It reveals a world more exotic and more terrifying than any of us could have imagined. And although a billion dollar industry is trying to convince you otherwise, the corporations that surround us are not our friends. Charming and plausible though they are, they can only ever see us as resources to be used. This is the real world, not science fiction, and it really is us or them.Trade ReviewThe Corporation is Farenheit 9/11 for people who think. * The Independent *This fine book was virtually begging to be written. With lucidity and verve, Joel Bakan unveils the history and the character of a devilish instrument that has been created and is nurtured by powerful modern states. -- Noam Chomsky..one of those rare books that opens up a new world. It's message is compelling-- and more important now than ever. -- Robert Monks

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Book Synopsis'Absorbing and sometimes shocking' - Literary Review'A masterful historical study' - The Good Book GuideBehind the wholesome image of the world's most popular drink lies a strangely murky and often violent past. From its first discovery to the present day, this is an extraordinary story of a great world obsession.When tea began to be imported into the West from China in the seventeenth century, its high price and heavy taxes made it an immediate target for smuggling and dispute at every level, culminating in international incidents like the notorious Boston Tea Party. In China itself the British financed their tea dealings by the ruthless imposition of the opium trade. Intrepid British tea planters soon began flocking to India, Ceylon and Africa, setting up huge plantations; often workers were bought and sold like slaves.Roy Moxham's account of this extraordinary history begins with his own sojourn in Africa, managing 500 acres of tea and a thousand-strong workforce. His experiences inform the book and led him to investigate the early history of tea - and the results of his researches reflect little credit on the British Empire, while often revealing a fascinating world story.Trade ReviewAbsorbing - and sometimes shocking. -- Christopher Ondaatje. * Literary Review *Very well written . . . enlightening. * Financial Times *A masterful historical study. * Good Book Guide *This book is a fascinating mix of personal experience, a passion for the subject and an enthralling history. * Yorkshire Gazette and Herald *

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Book SynopsisHow Rich Countries Got Rich is a narrative history of modern economic development from the Italian Renaissance to the present day.In it Erik S. Reinert shows how rich countries developed through a combination of government intervention, protectionism, and strategic investment. Reinert suggests that this set of policies in various combinations has driven successful development from Renaissance Italy to the modern Far East. Yet despite its demonstrable success, orthodox development economists have largely ignored this approach and insisted instead on the importance of free trade.Reinert presents a strongly revisionist history of economics and shows how the discipline has long been torn between the continental Renaissance tradition on one hand and the free market theories of English and later American economics on the other. He argues that our economies were founded on protectionism and state activism and could only later afford the luxury of free trade. When our leaders come to lecture poor countries on the right road to riches they do so in almost perfect ignorance of the real history of mass affluence.Trade ReviewReinert asks the most fundamental questions about economic development, and proceeds to answer them with clear logic, a sweeping grasp of history and an immensely readable style. * Network Ideas *It lands powerful punches. * The Sunday Telegraph *Unlike much of the writing produced by opponents of globalization, these are serious books by serious people. They deserve to be read. * Reviewed alongside H-Joon Chang’s book in Financial Times. *Warning: this book will forever change your conception of economic development. * Prof Perez, Cambridge University. *A breakthrough in our understanding of the links between technology and the wealth and poverty of nations. * Prof Freeman, Univ of Sussex. *

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