Description

This book gives an understanding of the origins and nature of conflict, and enables the reader to find solutions through open communication and mutual trust and respect. It offers a simple structure which will allow all parties to reach the magic of win-win.

Contents: About the authors; Preface; Introduction; 1. How the view explains our differences; 2. Differences in personality types; 3. Fight the difference or celebrate it? 4. Are you building a bridge or a barrier?; 5. Understand and manage your feelings; 6. Develop your skills and increase your choices; 7. Four steps to resolution; 8. Preventing conflict; Appendices; Bibliography; Index; Conflict resolution workshop.

Managing Conflict in the Workplace 4th Edition: How to Develop Trust and Understanding and Manage Disagreements

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RRP: £10.99 You save £1.10 (10%)
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Paperback / softback by Shay Mcconnon , Margaret McConnon

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Short Description:

This book gives an understanding of the origins and nature of conflict, and enables the reader to find solutions through... Read more

    Publisher: Little, Brown Book Group
    Publication Date: 28/05/2010
    ISBN13: 9781845284138, 978-1845284138
    ISBN10: 1845284135

    Number of Pages: 144

    Non Fiction , Business, Finance & Law

    Description

    This book gives an understanding of the origins and nature of conflict, and enables the reader to find solutions through open communication and mutual trust and respect. It offers a simple structure which will allow all parties to reach the magic of win-win.

    Contents: About the authors; Preface; Introduction; 1. How the view explains our differences; 2. Differences in personality types; 3. Fight the difference or celebrate it? 4. Are you building a bridge or a barrier?; 5. Understand and manage your feelings; 6. Develop your skills and increase your choices; 7. Four steps to resolution; 8. Preventing conflict; Appendices; Bibliography; Index; Conflict resolution workshop.

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