Business, Finance & Law Books
McGraw-Hill Education - Europe Driven to Delight Delivering WorldClass Customer
Book SynopsisA firsthand look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization.Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership teamâs ambitious, multi-pronged strategy to elevate the companyâs customer experience to best-in-class across all brands and industries.The author reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision, Driven to Delight. Nowhere else can you find this in-depth, all-access look at senior leadershipâs vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver a customer experience that lives up to the companyâs brand promise, âœthe best or nothing.âTable of ContentsForeword by Steve Cannon, President & CEO,Mercedes-Benz USA xiAcknowledgments xv1: Introduction 12: Building the Map 193: From Promises to Committed Action 414: Examining and Refining Every Touchpoint 615: Measuring Customer Experience: The Voice of the Customer as a Tool for Change 796: Alignment, Accountability, and Tools for the Front Line 997: Delight Is a People Business 1178: Fully Committed to Growth and Development 1399: Driving Process and Technological Change 15710: Integrating Processes into Enterprisewide Solutions 17911: Success Achieved 20312: How Good Can Good Be? 225Conclusion: Driving Your Road to Consumer Delight 245Glossary 255Bibliography 265Index 276
£29.59
McGraw-Hill Education - Europe How to Make Money in Stocks Success Stories New
Book SynopsisProven Methods for Stock Market SUCCESS!"Amy's book is a treasure trove of success stories you should read carefully - each of these investors share what could help you find the top 2% of great stocks."âWilliam J. O'Neil, Chairman & Founder of Investor's Business Daily and author of How to Make Money in Stocks"All you need are one or two great stock in a year and you can achieve some outstanding results."âDavid Ryan, three-time U.S. Investing ChampionMillions of investors around the world have used William O'Neil's bestseller How to Make Money in Stocks as their guide to profiting in the stock market.Now, the most successful investors explain exactly how they have used O'Neil's CAN SLIM method to generate outsized returns. Packed with tips, strategies, lessons, and do's and don'ts, How to Make Money in Stocks Success Stories gives first-hand accounts explaining the ins and outs of applying CAN SLIM in real situTrade Review"This hands-on companion to the classic stock investing guide gives first-hand accounts explaining the ins and outs of CAN SLIM in the real market." Technical Analysis of Stocks & Commodities Magazine 20130426
£19.54
McGraw-Hill Education - Europe The Customer Service Solution Managing Emotions
Book SynopsisUnderstand Consumer Psychology to Drive Profits and GrowthWant to know exactly whatâs driving your customer's behavior? NOW YOU CAN!The Customer Service Solution explains how consumers perceive services and shows you how toenhance the customer experience--every time.In this economic climate, the customer service experience is more critical than ever. Most leading service firms advocate the TLC mantra: Think Like a Customer. That's a good practice, but first you have to understand what your customer is thinking and feeling. Today's business leaders cannot afford to neglect the psychological principles that govern customer satisfaction and long-term loyalty.What are the factors that really determine customer satisfaction? Two of the nation's leading authorities on service psychology, Sriram Dasu and Richard Chase, have written this groundbreaking guide that identifies and demystifies the psychological triggers behind customer behaTable of ContentsCONTENTSPREFACE xiiiACKNOWLEDGMENTS xvCHAPTER 1CUSTOMER SERVICE SOLUTIONS:LEVERAGING CUSTOMER PSYCHOLOGYTO DESIGN SERVICE OPERATIONS 1Implicit Outcomes Are Importantfor Your Customers 2Types of Knowledge Needed forDelivering Implicit Outcomes 3Parsing the Service Encounter 6It Is All About YourCustomers’ Perceptions 7Factors That Shape YourCustomers’ Perceptions 8A Scientific Approach to DeliveringGreat Experiences 20Beyond the Encounter:Memory Management 21CHAPTER 2DESIGNING EMOTIONALLYINTELLIGENT PROCESSES 23Emotions 101 24Services Differ in Their Emotional Content 29Emotions and Emotional Intelligence 31Factors That Drive Your Customers’ Emotions 31Tiered Approach for Shaping Emotions 36Designing Emotional Themes 37Creating Processes to Deliver theEmotional Theme 44Blueprints for Tracking YourCustomers’ Emotions 47Segmenting Your Customers 52Responding to Your Customers’Transaction History 54A Limited Approach to Managing Emotions 55Key Principles for Designingfor Optimal Emotional Impact 56Conclusion 56CHAPTER 3ENGENDERING YOUR CUSTOMERS’ TRUST 59Market Mechanisms for ReducingRisk for Your Customer 61Benefits of Trust 62Components of Trust 63Whom Does Your Customer Trust:The Firm or the Employee? 65Moments That Influence Trust 67Cues to TrustworthinessBefore the Encounter 69Calculated Versus Blind Trust 72Cues to TrustworthinessDuring the Encounter 73Building Your Trust Fund 79Key Principles forBuilding Trust 87CHAPTER 4SHAPING YOUR CUSTOMERS’PERCEPTIONS OF CONTROL 89Control Matters 90Components of Control: Behavioraland Cognitive Control 91Moments That Influence Your Customers’Perception of Control 92Battles for Control 93Allocating Control to Your CustomerThrough Choice 96Allocating Control to Your CustomerThrough Self-Service 99Framework for Sharing Controlwith Your Customers 102Enhancing Your Customers’Perceived Control 106Devise Mistake-Proof Processes 111Manage Server Behavior 112Sway with Social Proofing 113Conclusion 114CHAPTER 5SEQUENCING THE EXPERIENCE 117The Sequence Impacts YourCustomers’ Perceptions 118Customers’ Preferences for Separatingor Combining Events 125Sequencing When There AreMultiple Encounters 126Designing the Sequence 128Sequence Theory Mattersfor Your Employees 133Principles for Sequencing the Encounter 134Self Quiz: DSL Help Desk 135CHAPTER 6TIME WARP: DURATION MANAGEMENT 139Perception Is Everything When ItComes to Time 140Temporal Distortions 141Factors That InfluenceDuration Judgments 146The Value of Time 147Factors That Alter Your Customers’Valuation of Time 147Pacing and Cultural Intelligence 149Reducing Your Customers’ PerceivedDuration of the Wait 150Build Your Customers’ Anticipationfor Positive Outcomes 162Enhance Value-Added Activities 164Conclusion 167CHAPTER 7ATTRIBUTION: ENSURING THAT YOUGET YOUR DUE 169Subjective Perceptions 170Do Your Customers Recognize a Successor a Failure? 172How Your Customers May Discern the Cause 173When Memory Plays Attribution Tricks 177How Your Customers May AssignResponsibility 179Feeling the Hurt 182Channeling Your Customers’ Attribution 184Principles for Managing Attribution 191CHAPTER 8PUTTING THE CONCEPTS TO WORK 193Identify the RelevantPsychological Factors 195Develop Service ExperienceImprovement Projects 199Project Examples 202Think in Terms of Three Ts and Four Ps 206ETCs for Employees 207ENDNOTES 211INDEX 217
£25.59
McGraw-Hill Education - Europe The Big Book of Team Coaching Games Quick
Book SynopsisThe fun and effective way to BOOST ENGAGEMENT and PRODUCTIVITYTeams that enjoy working together operate on a whole different energy level than teams that don't. They break down silos. They build stronger relationships. They retain what they have learned. And THEY DRIVE RESULTS.The Big Book of Team Coaching Games provides the structure and games you need to build and manage powerful teams. Packed with dozens of physical and verbal activities, it leads you step-by-step through the process of teaching team members how to identify their values, leverage their strengths, and reach their goals--and have fun while theyâre doing it!Nothing can stop the momentum of a team that wants to get things done. The Big Book of Team Coaching Games is the ideal playbook for making sure your teams contribute more than their share to the bottom line.Table of Contents1 What Is Team Coaching?2 The Benefits of Using Team Coaching Games3 Meeting the PlayersAccents Are FunAnimal MagnetismKnow ThyselfLife MapSilent InterviewThe Weather Is …Thumb BallWhere My Strength Comes FromWork Styles4 Building a Positive Team CultureBlindfold Trust WalkDebate Versus DialogueFeetza, Feetza!Funny FaceGrumble, Whine, and ComplainMr. and Mrs. WrightOur Team StandingsPushUFO BallWhat’s in the Box?Yes, But …5 Creating a VisionBridges to Success“Coming Soon!” Movie PostersGet It on the TableIn OrderMind the GapTeam PictureName the OracleWhat Do We Want?Yes!6 Shaping the PlanMarshmallow ChallengePass the BuckPicture This!Speed SortTallest TowerWhere’s the Control?7 Executing the Game PlanAll for OneBroken SquaresGoLemons to LemonadeRed or BlackSticking to the GoalWhat Gets in the Way?Who, Me?8 Staying Motivated and EnergizedAlphabet Space TraceBalloon ShuffleGravity StickPipeline to SuccessTeam Story Time LineTransport9 Celebrating SuccessA Real Knee-SlapperCount on MeKudos to YouWe Rock10 Transforming the TeamSix-Count SequenceBlindfold Maze CrossingConcentric CoachingFeedforward for SuccessGrid WalkWhat’s on the Inside?Sources
£24.64
McGraw-Hill Education - Europe ETF Investment Strategies Best Practices from
Book SynopsisETF experts share their insights for growing wealth from this booming marketWhether you manage your own assets or help others reach their fi nancial goals, ETF Investment Strategies will help you securely grow wealth in the new economy.In this groundbreaking book, ETF authority Aniket Ullal lets you look over the shoulders of 10 top ETF investors to learn their processes and strategies. Through illustrative case studies, you learn the basics of ETFs: how they work, why they're growing in popularity, and how you can use them effectively in your portfolio. These innovative, early adopters prepare you with everything you need to improve your investments, including never-before-published insights. Whether you're new to ETFs or new to trading, this book will make you an informed investor who can:Construct ETF-based investment portfolios to achieve your financial goalsLeverage the range of ETF products available to get improved outcomesAvoid costly fees and taxTable of ContentsAcknowledgments xiIntroduction xiii1. The Emerging Mindset: Tradable Beta 12. The Emerging Tools: The Targetization of Investing 93. The Emerging Industry Model: Fee-Based Advice 234. Future Gazing: The ETF Landscape in 2025 295. Megatrends: Practical Implications for Investors 356. Key Features of an ETF 417. Differences Between an ETF and ETN 518. Case Study: Kal Salama, CIO, The Headlands Group 579. Fundamentally Weighted ETFs 6710. Case Study: David Hultstrom, Founder and CIO, Financial Architects LLC 7511. Growth and Value Investing with ETFs 8112. Case Study: John O’Connor, President and CIO, 3D Asset Management 8913. Case Study: King Lip, CIO, Baker Avenue 9714. Sector- and Industry-Based ETF Investing 10515. Case Study: Kim Arthur, CEO, Main Management 10916. Active ETFs Versus Active Investing Using Index-Linked ETFs 11717. Case Study: John Lunt, President and CIO, Lunt Capital Management, Inc.12318. Case Study: Rich Bernstein, CEO, Richard Bernstein Advisors 13119. Low-Volatility and High-Beta ETFs 13720. VIX Futures-Based ETPs 14321. Case Study: Christian Wagner, CEO,Longview Capital14922. Alternative and Commodity ETPs 15723. Case Study: Vern Sumnicht, CEO, iSectors 16324. Leveraged and Inverse ETFs 17125. Best Practices from Case Studies 17526. Summary of ETF Product Insights 18327. ETF Tax Strategies: Robert Gordon, CEO,Twenty-First Securities 191Appendix A. Industry Classification Systems 197Appendix B. Traditional ETF Classification Dimensions203Appendix C. Comparison of Style (Growth/Value) Index Methodologies 215Appendix D. Table Comparing ETFS with Traditional Mutual Funds 217References 219Important Disclaimer 223Index 225
£31.19
McGraw-Hill Education - Europe Elliot Wave Techniques Simplified How to Use the
Book SynopsisThe Proven Trading Techniques Used by ProfessionalsâNow Simplified for Every Level of Trader Based on the principles of visionary analyst Ralph Nelson Elliott, the time-tested techniques youâll find in this book have helped successful traders navigate the waves of the financial market since the 1930s. Now you can apply these classic but complicated methods using a modern, simplified approach that will help you identify cycles, anticipate trends, and cash in on your trades. Developed and written by financial market expert Bennett A. McDowellâfounTable of ContentsAcknowledgmentsDisclaimer Foreword by Stanley Dash Introduction CHAPTER 1 Who Is Ralph Nelson Elliott? CHAPTER 2 Manias, Panics, Bubbles, and Crashes CHAPTER 3 Classic Elliott Wave CHAPTER 4 Classic Fibonacci Sequence CHAPTER 5 Modern Elliott Wave CHAPTER 6 Combining Classic and Modern Techniques for a Better Result CHAPTER 7 Using the McDowell Probability Matrix to Trust and Verify Signals CHAPTER 8 Real- Life Case Studies CHAPTER 9 A Student’s Perspective by Dean Jenkins APPENDIX A Resources APPENDIX B Suggested Reading and Education Glossary Notes Index
£57.74
McGraw-Hill Education - Europe The Warren Buffett Philosophy of Investment How a
Book SynopsisSee the worldâs #1 investor like never beforeâand learn how you can replicate his successMany books have been written about Warren Buffettâs value-investing strategy, and volumes more have been written about becoming a top-tier value investor. Even so, no one can touch the success Warren Buffett has achieved. Why? In this revealing examination of Buffettâs success, practitioner, professor, and bestselling author Ðlena Chirkova proposes the key to replicating his achievements is found in his acquisition practices as well as his investment strategy.In The Warren Buffett Philosophy of Investment, she looks at the man in full to piece together the framework leading to his unmatched wealth-generating prowess. The cornerstone of her study goes beyond investment theory to show Buffettâs core wealth drivers are his philosophies behind Berkshire Hathaway. From his decision to create a joint stock company (instead of a mutual fund) to his hands-off policy with acquTable of ContentsPreface viiAcknowledgments xiIntroduction 11 Forefathers 172 What Kind of Business Does Warren Buffett Like? 453 Warren Buffett’s Investment Principles 854 Comparing Buffett with Other Investors 1075 An Excursion Through Financial Theory and Corporate Finance with Warren Buffett 1356 The Use of Debt by Berkshire Hathaway 1697 Early Acquisitions: The Strategy Has Crystallized 1878 “Who Is the Fairest of Them All?”: The Role of Imagein Buffett’s Investment Strategy 2059 Buffett as a Strategic and Portfolio Investor 23110 Reputation at Work 25311 Beyond the Frontiers of Investment Theory 269Conclusion 283Appendix 289Bibliography 295Index 309
£28.79
McGraw-Hill Education - Europe Study Guide for Technical Analysis Explained
Book SynopsisThe hands-on STUDY GUIDE to Martin Pring's TECHNICAL ANALYSIS classicTechnical Analysis Explained is the definitive guide for mastering technical analysis. In this hands-on companion, technical analysis wizard Martin Pring serves as your personal investing coach, taking you step-by-step through his long-proven methods.Packed with hundreds of questions that correspond to chapters and sections throughout the book, Study Guide for Technical Analysis Explained, Fifth Edition, features: Charts and graphs to help you visually digest the concepts presented Full text answers to guarantee your complete understanding of each important idea Fill-in-the-blank, multiple-choice, and matching question formats The straightforward, no-nonsense style that made Technical Analysis Explained a classic Technical analysis mastery isn't easy, but its financial rewards make it indispensable. Use Study Guide for Technical Analysis ExplainedTable of ContentsHow to Use This Study Guide 11 The Definition and Interaction of Trends 32 Financial Markets and the Business Cycle 93 Dow Theory 154 Typical Parameters for Intermediate Trends 215 How to Identify Support and Resistance Zones 276 Trendlines 337 Basic Characteristics of Volume 418 Classic Price Patterns 499 Smaller Price Patterns and Gaps 5910 One- and Two-Bar Price Patterns 6511 Moving Averages 7112 Envelopes and Bollinger Bands 7713 Momentum I: Basic Principles 8314 Momentum II: Individual Indicators 9115 Momentum III: Individual Indicators 9716 Candlestick Charting 10717 Point and Figure Charting 11518 Miscellaneous Techniques for Determining Trends 11919 The Concept of Relative Strength 12721 Price: The Major Averages 13322 Price: Sector Rotation 13923 Time: Analyzing Secular Trends for Stocks,Bonds, and Commodities 14524 Time: Cycles and Seasonal Patterns 15125 Practical Identification of Cycles 15726 Volume II: Volume Indicators 16127 Market Breadth 16928 Indicators and Relationships That Measure Confidence 17529 The Importance of Sentiment 18130 Integrating Contrary Opinion and Technical Analysis 18731 Why Interest Rates Affect the Stock Market 19332 Using Technical Analysis to Select Individual Stocks 19733 Technical Analysis of International Stock Markets 20334 Automated Trading Systems 209Index 214
£43.99
McGraw-Hill Education - Europe Technical Analysis Explained Fifth Edition The
Book SynopsisThe guide technicians turn to for answers--tuned upto provide an advantage in today's global economyThe face of investing has significantly changed in the 30 years since this book's first publication, but one essential component of the markets has not--human behavior. Whether you're trading cornerstone commodities or innovative investment products, observing how investors responded to past events through technical analysis is your key to forecasting when to buy and sell in the future. This fully updated fifth edition shows you how to maximize your profits in today's complex markets by tailoring your application of this powerful tool.Tens of thousands of individual and professionalinvestors have used the guidance in this book to grow their wealth by understanding, interpreting, and forecasting significant moves in both individual stocks and entire markets. This new edition streamlines itstime-honored, profit-driven approach, while updating every chapter with new exampTable of ContentsPreface ixPart I: Trend-Determining Techniques1. The Definition and Interaction of Trends 32. Financial Markets and the Business Cycle 173. Dow Theory 294. Typical Parameters for Intermediate Trends 415. How to Identify Support and Resistance Zones 556. Trendlines 707. Basic Characteristics of Volume 978. Classic Price Patterns 1159. Smaller Price Patterns and Gaps 16610. One- and Two-Bar Price Patterns 18611. Moving Averages 20912. Envelopes and Bollinger Bands 23313. Momentum I: Basic Principles 24614. Momentum II: Individual Indicators 27915. Momentum III: Individual Indicators 31116. Candlestick Charting 34017. Point and Figure Charting 37318. Miscellaneous Techniques for Determining Trends 38319. The Concept of Relative Strength 40120. Putting the Indicators Together: The DJ Transports 1990–2001 423Part II: Market Structure21. Price: The Major Averages 43122. Price: Sector Rotation 45523. Time: Analyzing Secular Trends for Stocks,Bonds, and Commodities 47124. Time: Cycles and Seasonal Patterns 49925. Practical Identification of Cycles 52526. Volume II: Volume Indicators 53127. Market Breadth 560Part III: Other Aspects of Market Analysis28. Indicators and Relationships That Measure Confidence 59329. The Importance of Sentiment 61030. Integrating Contrary Opinion and Technical Analysis 63531. Why Interest Rates Affect the Stock Market 65332. Using Technical Analysis to Select Individual Stocks 67333. Technical Analysis of International Stock Markets 69434. Automated Trading Systems 71335. Checkpoints for Identifying Primary StockMarket Peaks and Troughs 739Epilogue 753Appendix: The Elliott Wave 755Glossary 761Bibliography 767Index 773
£70.54
McGraw-Hill Education Capturing New Markets How Smart Companies Create Opportunities Others Donât
a huge range and FREE tracked UK delivery on ALL orders.
£30.39
McGraw-Hill Education - Europe Technical Analysis from A to Z 2nd Edition
Book SynopsisTable of ContentsIntroduction to Technical Analysis. Some History. The Human Element. Fundamental Analysis. The Future Can Be Found in the Past. The Weatherman. The Roulette Wheel. Computerized Trading. Price Fields. Charts. Line Charts. Bar Charts. Semi-Log Versus Linear Scaling. Volume Bar Chart. Other Chart Types. Periodicity. The Time Element. Support and Resistance. Supply and Demand. Traders' Remorse. Resistance Becomes Support. Review. Trends. Moving Averages. Time Periods in Moving Averages. Merits. Traders' Remorse. Indicators. Moving Average Convergence/Divergence (MACD). Leading Versus Lagging Indicators. Trending Prices Versus Trading Prices. Divergences. Market Indicators. Categories of Market Indicators. Line Studies. A Sample Approach. Conclusion. Reference. Absolute Breadth Index. Accumulation/Distribution Line. Accumulation Swing Index. Advance/Decline Line. Advance/Decline Ratio. Advancing-Declining Issues. Advancing, Declining, Unchanged Volume. Andrew's Pitchfork. Arms Index (Trin). Aroon. Average True Range. Bollinger Bands. Breadth Thrust. Bull/Bear Ratio. Candlesticks, Japanese. Canslim. Chaikin Money Flow. Chaikin Oscillator. Chande Momentum Oscillator. Commodity Channel Index. Commodity Selection Index. Cycles. Demand Index. Detrended Price Oscillator. Directional Movement. Double Exponential Moving Average. Dow Theory. Dynamic Momentum Index. Ease of Movement. Efficient Market Theory. Elliot Wave Theory. Envelopes (Trading Bands). Equivolume. Fibonacci Studies. Forecast Oscillator. Four Percent Model. Fourier Transform. Fundamental Analysis. Gann Angles. Herrick Payoff Index. Inertia. Interest Rates. Intraday Momentum Index. Kagi. Klinger Oscillator. Large Block Ratio. linear Regression Indicator. Linear Regression Slope. Linear Regression Trendlines. Market Facilitation Index. Mass Index. McClellan Oscillator. McClellan Summation Index. Median Price. Member Short Ratio. Mesa Sine Wave. Momentum. Money Flow Index. Moving Average Convergence/Divergence. Moving Averages. Negative Volume Index. New Highs-Lows Cummulative. New Highs-Lows Ratio. New High-New Lows. Odd Lot Balance Index. Odd Lot Purchases/Sales. Odd Lot Short Ratio. Odds Probability Cones. On Balance Volume. Open Interest. Open-10 Trin. Option Analysis. Overbrought/Oversold. Parabolic Sar. Patterns. Percent Retracement. Performance. Point and Figure. Polarized Fractal Efficiency. Positive Volume Index. Price and Volume Trend. Price Channel. Price Oscillator. Price Rate-of-Change. Projection Bands. Projection Oscillator. Public Short Ratio. Puts/Calls Ratio. Qstick. Quadrant Lines. R-Squared. Raff Regression Channel. Random Walk Index. Range Indicator. Rectangle. Relative Momentum Index. Relative Strength, Comparative. Relative Strength Index. Relative Volatility Index. Renko. Speed Resistance Lines. Spreads. Standard Deviation. Standard Deviation Channel. Standard Error. Standard Error Bands. Standard Error Channel. Stix. Stochastic Momentum Index. Stochastic Oscillator. Swing Index. Tema. Three Line Break. Time Line Break. Time Series Forecast. Throne Levels. Total Short Ratio. Trade Volume Index. Trendlines. Trix. Typical Price. Ultimate Oscillator. Upside/Downside Ratio. Upside/Downside Volume. Vertical Horizontal Filter. Volatility, Chaikin's. Volume. Volume Oscillator. Volume-Rate-of-Change. Weighted Close. Wilder's Smoothing. Williams's Accumulation/Distribution. Williams's %R. Zig Zag.
£32.79
McGraw-Hill Education - Europe McGrawHill Education 400 MustHave Words for the
Book SynopsisPublisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.We want to help you score high on the TOEFLWe've put all of our proven expertise into McGraw-Hill: 400 Must-Have Words for the TOEFL, 2nd Edition, to make sure you're fully prepared for this difficult exam. With this updated and expanded guide,you'll get essential skill-building techniques and strategies created by leading ESL educators. You'll also get 410 commonly tested words, more than 150 activities and exercises, and a free Language Lab app to help you study. With McGraw-Hill: 400 Must-Have Words for the TOEFL, we'll guide you step by step through the essential vocabulary--and give you the tools you need to improve your score on the TOEFL.This edition includes:More than 400 important words for the TOEFL, with the addition
£15.29
McGraw-Hill Education - Europe Crucial Accountability Tools for Resolving
Book SynopsisHold anyone accountable. Master performance discussions. Get RESULTS.Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holdsanyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak theirminds, but they do so poorly--often creating whole new sets of problems.Research proves that mishandled disappointments aren't just morale killers, they're institution killers--diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces.Drawing from 10,000 hours of observations, Crucial Accountability teaches you how to deal with common infractions such as:An employee speaks to you in an insulting toTable of ContentsForeword Preface Acknowledgments Introduction: What Is Crucial Accountability? And Who Cares? Part One: Work on Me FirstWhat to Do Before an Accountability Confrontation Chapter 1: Choose What and If How to Know What Conversation to Hold and If You Should Hold ItChapter 2: Master My Stories How to Get Your Head Right Before Opening Your Mouth Part Two: Create SafetyWhat to Do During an Accountability Conversation Chapter 3: Describe the GapHow to Start an Accountability Conversation Chapter 4: Make It MotivatingHow to Help Others Want to Take Action Chapter 5: Make It EasyHow to Make Keeping Commitments (Almost) Painless Chapter 6: Stay Focused and FlexibleWhat to Do When Others Get Sidetracked,Scream, or Sulk Part Three: Move to ActionWhat to Do After an Accountability Conversation Chapter 7: Agree on a Plan and Follow UpHow to Gain Commitment and Move to Action Chapter 8: Put It All TogetherHow to Solve Big, Sticky, Complicated Problems Chapter 9: The 12 “Yeah-Buts”How to Deal with the Truly Tough Appendix A: Where Do You Stand?A Self-Assessment for Measuring Your Accountability Conversation Skills Appendix B: Six-Source Diagnostic QuestionsThe Six-Source Model Appendix C: When Things Go Right Appendix D: Discussion Questions for Reading Groups Notes Index
£24.64
McGraw-Hill Education - Europe How to Deliver a TED Talk Secrets of the Worlds
Book SynopsisDELIVER THE PRESENTATION OF YOUR LIFE--AND LAUNCH YOUR CAREERA nonprofit dedicated to ideas worth spreading, TED challenges the world's most fascinating thinkers and doers to give "the speech of their lives" in 18 minutes or less. The more than 14,000 talks on TED.com have been viewedover 1 billion times and include those by such luminaries as Tony Robbins, Dan Pink, and Sheryl Sandberg.Now you can learn how to give a TED-style talk to achieve your personal and business goals.How to Deliver a TED Talk provides more than 100 invaluable tips--everything from opening with an explicit statement of audience benefits to framing your idea as an action-outcome response to a question worth asking. Whetheryou're presenting to an audience of 1 or 1,000, this book is an indispensable resource for any public speaker."Not just for TED talks, it's a great book for any presentation you have to make. If you want to deeply engage and impress your audience, thisTable of ContentsForeword by Richard St. John vAcknowledgments ixIntroduction Confessions of a TED Talk Addict 1Part IContentChapter 1 Choosing an Idea Worth Spreading 11Chapter 2 Organizing Your Talk 29Chapter 3 Telling Your Story 47Chapter 4 Crafting Your Catchphrase 75Chapter 5 Opening Your Talk 81Chapter 6 Transitioning Between Parts of Your Talk 95Chapter 7 Concluding Your Talk 103Part IIDeliveryChapter 8 Projecting Emotion 113Chapter 9 Enhancing Your Language 121Chapter 10 Adding Humor 131Chapter 11 Mastering Your Verbal Delivery 139Chapter 12 Managing Your Nonverbal Delivery 147Chapter 13 Moving Around the Stage 153Part IIIDesignChapter 14 Creating Inspiring Slides 161Chapter 15 Using Video Effectively 167Chapter 16 Using Props 171Chapter 17 Using a Lectern 175Chapter 18 Dressing for Success on Stage 181Part IVThe Journey to theStage and BeyondChapter 19 Getting Selected to Give a TED Talk 187Chapter 20 Preparing Without Fear 193Chapter 21 Being Introduced Effectively 197Chapter 22 Helping Your TED Video Go Viral 203Chapter 23 Stop Reading and Start Speaking 205Afterword by Simon Sinek 207Notes 213Index 221
£21.24
McGraw-Hill Education - Europe BrainScripts for Sales Success 21 Hidden
Book SynopsisThe newest, most successful strategies for landing the saleâbased on the latest discoveries in neuroscience and consumer psychology BrainScripts for Sales Success explains consumer psychology to teach you how to personalize and enhance an approach and use basic, primal responses that are subtle but extremely effective.You'll learn how to use the powerful emotion of fear to convince stubborn prospects, make prospective customers successfully demonstrate the product inside their heads before they spend a penny to buy it, use speaking patterns that build desire for the product or service, and much more."A masterpiece! This is one of those rare books that I wish wouldn't get published. This gem will become the new sales bible."Dr. Joe Vitale, author of Hypnotic Writing and There's A Customer Born Every MinuteâœRead it and sell moreâitâs just that simple.âRoger Dawson, author of Secrets of Power NegotiatingTable of ContentsDrew’s Welcome Message xiAcknowledgments xvPreface xviiChapter 1 Introducing Consumer Psychology to Sales 1Chapter 2 The BrainScripts X-Ray: Here’s What the Inside of Your Prospect’s Brain Looks Like 7Chapter 3 BrainScripts: 21 Hidden Principles of Consumer Psychology for Winning Customers and Smashing Sales Records 15BrainScript 1 The Psychology of Inoculation:How to Use Devilishly Effective Preemptive Strikes to Quash Your Competition 16BrainScript 2 The Psychology of Sensory-Specific Language: How to Direct Hollywood-Style Movies Inside Your Prospects’ Heads 25BrainScript 3 The Psychology of Credibility Transfer:How to Borrow Believability from Others toEnhance Your Own 31BrainScript 4 The Psychology of the T-Model:How to Craft Your Pitch for Your Prospects’ Stage of Awareness 42BrainScript 5 The Psychology of Social Proof:How to Tap into a Prospect’s Survival Mechanism to Turn Mistrust into Sales 48BrainScript 6 The Psychology of Fear:How to Scare Up More Sales 59BrainScript 7 The Psychology of the Means-End Chain:How to Sell More by Accessing Your Prospect’s Value System 71BrainScript 8 The Elaboration Likelihood Model:How to Use Two Different Persuasion Styles and When to Use Each One 82BrainScript 9 The Psychology of Belief Reranking:How to Change the Way Your Prospects Think About Your Product 93BrainScript 10 The Psychology of Comparison:How to Profit from Peer Pressure 107BrainScript 11 The Psychology of Liking:How to Make Prospects Like You and Hand You Their Money 118BrainScript 12 The Psychology of Authority:How to Crack the Code of Credibility 128BrainScript 13 The Psychology of Reciprocation:How to Use Obligation to Stimulate Action 132BrainScript 14 The Psychology of Commitment/Consistency:How to Make It Uncomfortable for Them Not to Buy 136BrainScript 15 The Psychology of Scarcity:How to Use Real or Perceived Limitations to Stimulate Action 140BrainScript 16 The Psychology of Examples VersusStatistics: How to Know Which to Use and When 145BrainScript 17 The Psychology of Message Organization:How Simplicity Can Boost Your Sales 150BrainScript 18 The Psychology of Ego Morphing:How to Get Prospects to Identify with Your Products 160BrainScript 19 The Psychology of Redundancy:How to Use It to Make Your Message tick Like Epoxy 171BrainScript 20 The Psychology of Message Sidedness:How Pulling Back the Horse’s Lips Can ncrease Desire for Your Product 175BrainScript 21 The Psychology of the Length-Implies-Strength Heuristic: It Must Be True Because He’s Saying So Much 181Epilogue 185Index 190About the Author 199
£22.09
McGraw-Hill Education - Europe How to Succeed with Continuous Improvement A
Book SynopsisYour organizational transformation begins here!Comprehensive, detailed, and easy to read and understand, How to Succeed with Continuous Improvement takes you through a real-life case study of one organizationâs journey to a world-class continuous improvement process. Joakim Ahlstromâone of the worldâs most respected continuous improvement expertsâserves as your coach. He first helps you decide whether you want to embark on the continuous improvement journey and takes you through the entire process step by step, all the way through generating remarkable business results with his unique methods. In each chapter, Ahlstrom describes a specific stage of the transformation story and provides a clear analysis of each one to help you apply his methods in your own company. In no time youâll grasp all the concepts you need to know. How to Succeed with Continuous Improvement covers it all, including: How to shift mindsets and behaviors using the ofTable of ContentsForeword by Karen Martin, Shingo Award–Winning Authorof The Outstanding Organization ixThe Problems and How Everything Started 3Analysis of the Problem 13The Activities That Started the Improvement Work 15Analysis of the Activities 35Results and Success Factors 41Analysis of the Results 53Successful Improvement Leadership 55Analysis of the Leadership 69Spreading the Continuous Improvement Culture 71Analysis of Spreading the Culture 75Starting Your Journey Toward Being the Best in the World (Practical Section) 77Current State Analysis of Your Improvement Work 81Sustaining the Continuous Improvement Culture and theFive Cultural Pitfalls Preventing You from Succeeding 85Epilogue 105Additional Reading 107Your Own Reflections and Improvements 109
£17.84
McGraw-Hill Education - Europe The Resource Management and Capacity Planning
Book SynopsisTHE DEFINITIVE GUIDE TO MAXIMIZING LIMITED RESOURCES TO INNOVATE AND GROWTrying to accomplish too much with too few resources has become almost customary in business today. More often than not, though, all that we "accomplish" is delayed projects, mass confusion, and missed opportunities--not the achievement of business goals.The Resource Management and Capacity Planning Handbook helps you tackle the critical challenges of resource management and capacity planning head on by providing a proven tool for making the leap from chaos tocontrol: the Capacity Quadrant, a framework for addressing visibility, prioritization, optimization of existing resources, and integrated planning and governance.The Resource Management and Capacity Planning Handbook demystifies the complexities of resource capacity and demand management and offers clear ways for maximizing your limited resources to drive business growth and sustainability.This groundbreaking Table of ContentsPreface Acknowledgments Introduction: A Bigger Boat or a Smaller Shark 1Chapter 1: The Current State of Affairs in ResourcePlanning 5Chapter 2: From Chaos to Control: Paths to Maturity 23Chapter 3: The Best-Laid Plans: Things That Cause Havocwith Resource Efficiency and What to Do About It 57Chapter 4: Why Do We Need This Anyway? Selling Resource Planning Internally 89Chapter 5: Who’s in Charge Here? Ownership of the Process 117Chapter 6: Strategic Alignment: How Not to Manage Like Custer . . . and Other Lessons from the Military 131Chapter 7: Resources Are People Too: Execution and Productivity—the Human Side of Resource Management 141Chapter 8: The Capacity Quadrant: Four Pillars of Effective Resource Capacity Management 173Chapter 9: Specific Industry Considerations: Products, Services, Life Sciences, Healthcare, Government, and More 201Chapter 10: Mastering Resource Management: Irrefutable Truths, Parting Recommendations, and Tools for the Road 221Notes 229Index 235
£43.99
McGraw-Hill Education - Europe The Complete Guide to Option Selling How Selling
Book SynopsisThe Go-To Option-Selling Guide--Updated for Today's Manic MarketsInvesting today is more complicated and unpredictablethan ever before. The strategy of buy-and-hold has been replaced by buy-and-hope. Trying to grow your assets means worrying about how the next geopolitical crisis or government announcement will affect your portfolio. In an age of stunted economics and uncertain interest rates, attempting to guess market direction can seem futile.The good news is, you don't have to anymore. There isa better way to invest. It's time to borrow a page fromthe pros and radically change your entire philosophy to building a solid, high-yielding portfolio.The Complete Guide to Option Selling takes you through the process step by step. Updated to help you drawsteady, high profits in an age of skittish markets, thisclassic text covers the ins and outs of: The Fundamentals of Option SellingWhy writing options works so well, what kind of investor Table of ContentsAcknowledgements vIntroduction 1Part I: Selling Options: Why and How it Works 71. The Option Seller’s Secret: Excelling in the World’s Most Underrated (and Undiscovered) Investment Strategy 92. The “Who” of Selling Options: Insights From 30 Yearsin the Options Market 193. Why Aren’t You Selling Options? The Key Advantagesof Option Selling 254. Buying Options Versus Selling Options: Who Wins? 435. O ption Selling on Steroids: An Introductionto Futures Options 616. SPAN Margin: Your Key to High Returns 79Part II: Option Selling Strategy and Risk Control 897. How to Pick the Right Option to Sell: Lessons Learnedfrom Three Decades in the Field 918. The Use and Abuse of Spreads: How to Keep Themfrom Taking Your Money 1199. Recommended Spreads: The Few and the Proud:Spread Strategies That Really Work for the Individual Investor 14110. The Best Option-Selling Strategy Ever:The Ratio Credit Spread 15911. Option-Selling Mechanics: Quick Tips on Liquidity, Timing,Order Placement, Assignment, Limit Moves, and More 16912. Managing Your Option-Selling Risk: Defense WinsChampionships 181Part III: Market Analysis and Option Selling 20313. Fundamentals: The Dirty Little Secret About how MoneyReally Gets Made in Commodities 20514. Key Fundamentals of Select Markets:What to Watch, Where to Find Them 22315. Seasonal Tendencies in Option Selling:A Most Potent Profit Formula 24316. The Best Markets for Seasonal Option Sales: A Primerfor Seasonal Neophytes 26117. Volatility Simplified: All You Need to Know About the Most isunderstood Option Component 28718. How to Structure Your Option-Selling Portfolio: Tipson Building Your Premium Ladder 297Part IV: Getting Started 30719. How to Avoid the Mistakes New Option Sellers Make: Learn Them Here and Save Yourself Time, Money, and Headaches 30920. Finding a Good Broker or Money Manager: The Best Trading Decision You’ll Ever Make is Choosing the Right Professional 31921. Option Selling as an Investment: Frequently Asked Questions 33122. Pulling It All Together: A Quick Review of What YouHave Learned 343References and Resources 351Index 355About the Authors 362
£37.79
McGraw-Hill Education - Europe Bank Valuation and Value Based Management Deposit
Book SynopsisThe definitive guide to complying with the brand-newBasel III requirements and creating sustainable valueWith the Final Standard of Basel III published and implementation deadlines set, there's no better time for the revised and updated edition of the cornerstone resource bankers, bank regulators, auditors, and risk managers worldwide rely on--Bank Valuation and Value-Based Management. Whether you're complying with the new standards of practice, valuing a bank, or searching forsustainable value creation, you can do it quicker and more effectively with the insight only Jean Dermine can offer.Renowned for his expertise in asset and liabilitymanagement, European financial markets, and banking theory, Dermine provides the most comprehensivereference available on the essence of banking--asset-liability management, with particular focus on an institution's banking book. Along with an in-depth exploration of what drives value in a bank, he equips you with his personaTable of ContentsIntroduction viiAcknowledgments ixChapter 1Discounting, Present Value, and the Yield Curve 1Chapter 2Coupon Bond Rate, Zero-Coupon Bond Rate, Forward Rates, andthe Shape of the Yield Curve 14Chapter 3Statistics: A Review 23Chapter 4The Economics of Banking and a Bank’s Balance Sheet and Income Statement 32PART ONE: BANK VALUATIONChapter 5The Valuation of Banks, Part 1 44Chapter 6The Valuation of Banks, Part 2 70Chapter 7Economic and Strategic Drivers of Bank Valuation 93Chapter 8Valuation of Fee-Based Activities 110PART TWO: VALUE-BASED MANAGEMENTChapter 9Value-Based Management in Banking: An Introduction 126Chapter 10Fund Transfer Pricing: Foundation and Advanced Approaches 145Chapter 11Deposit Pricing and Repurchase Agreements 172Chapter 12Capital Regulation (Basel I), Economic Capital Allocation, and LoanPricing I (the Equity Spread) 183Chapter 13Capital Regulation (Basel II) 200Chapter 14Loss Given Default and Provisions on Nonperforming Loans 214Chapter 15Loan Pricing II, Loan Loss Provisions on Performing Loans, and Estimates of Probabilities of Default 226Chapter 16Securitization 245PART THREE: RISK MANAGEMENTChapter 17Risk Management in Banking: An Overview 262Chapter 18The Control of Interest-Rate Risk on the Banking Book, Part 1:The Earnings at Risk 268Chapter 19The Control of Interest-Rate Risk on the Banking Book, Part 2:The Economic Value at Risk 281Chapter 20Value at Risk in the Trading Book: The Aggregation of Risks 301Chapter 21Liquidity Risk and Value Creation 320Chapter 22The Basel III Global Regulatory Framework for More Resilient Banks and Banking Systems 336Chapter 23Credit Risk Portfolio Diversification: Credit Value at Risk 346Chapter 24Marginal Risk Contribution, Diversification, and EconomicCapital Allocation 369Chapter 25Forwards, Futures, Swaps, and Options: Counterparty Risk 384Chapter 26Credit Derivatives 404Chapter 27Operational Risk 418PART FOUR: SPECIAL TOPICSChapter 28Islamic Banking, Interest-Free Banking 430Chapter 29Prudential Regulations, Safety Nets, and Corporate Structure of International Banks (Branches versus Subsidiaries) 435Glossary 458Solutions to Exercises 474References 497Index 509
£102.74
McGraw-Hill Education - Europe The Whole Brain Business Book Second Edition
Book SynopsisOUTTHINK, OUTPACE AND OUTPERFORM THE COMPETITIONNow revised and updated with new applications and practical tools to better use your brain in businessIf you think your business canât get any better, think again. Thanks to the power of Whole Brain Thinking, you can apply what we know about thinking and the brain to transform your organization at every level. Whether youâre struggling to keep up with a changing market, stuck with a tired business model, or challenged by difficult colleagues, the proven methods in this updated guide will help you to: IDENTIFY how you and others prefer to think IMPROVE your communication skills INSPIRE creative thinking in yourself and others INNOVATE faster and work more efficiently IMPLEMENT changes throughout your organization INCREASE productivity and beat the competition Every business runs on thinking. This book gives you practical tools to assess othersâ mindsets and get moreTable of ContentsPREFACE TO THE SECOND EDITION ACKNOWLEDGMENTS INTRODUCTION PART 1THE WHOLE BRAIN FRAMEWORKCHAPTER 1 Every Business Runs on Thinking CHAPTER 2 Making Sense of Thinking: A Practical Organizing Principle for Business 15CHAPTER 3 Getting Smart About Work: Your Thinking Preferences, Your Competencies, and Your Career 27CHAPTER 4 What You Need to Know So You Can Grow: Becoming a Whole Brain Thinker 45CHAPTER 5 Expect Difference, and Then Take Advantage of It! 61CHAPTER 6 Getting More Satisfaction from Work: Why “Smart” Is Relative 77 PART 2WHERE THINKING MEETS THE BOTTOM LINECHAPTER 7 Becoming a Thinking Manager: How to Get Results from Cognitive Differences 101CHAPTER 8 Communicating Across Thinking Styles: How to Break Through the Mental Static 123CHAPTER 9 Getting Work Done: Motivating, Delegating and Managing in All Directions 137CHAPTER 10 Productivity Through Fit: Individual, Job, and Assignment Alignment 149CHAPTER 11 Growing Yourself and Others: Developing, Coaching, and Mentoring with Thinking and Learning in Mind 161CHAPTER 12 Teams that Work: Getting Advantage from Difference 175CHAPTER 13 Influencing, Getting Buy- In, and Connecting with Your Customers: Thinking Behind the Pitch 191 PART 3LEADING THE WAY THROUGH BUSINESS COMPLEXITIESCHAPTER 14 Whole Brain Leadership: The Secret to Thriving in Today’s World 203CHAPTER 15 Making Vision and Values Actionable: How to Align Any Business for Optimum Performance 213CHAPTER 16 The Essential Shift to Strategic Thinking: Making Strategic Planning Pay Off 229CHAPTER 17 Reorganization That Really Works: Energizing for Breakthrough Business Outcomes 241CHAPTER 18 Dealing with Disruption: When Business Adversity, Risk, or Crisis Strikes 251CHAPTER 19 Making Change Work: How to Break Through the Mindset Barrier 261CHAPTER 20 How CEOs Think and Lead: Insights from Research on CEOs Around the World 273 PART 4TAPPING INTO BREAKTHROUGH THINKINGCHAPTER 21 Increasing Business Creativity and Innovation—Head First 293CHAPTER 22 Getting Business Results from Creative Thinking 311CHAPTER 23 Want Enterprise- wide Innovation? Make Creativity a Core Competency for Every Job Across the Business 331 PART 5 PERSONAL GROWTH THROUGH WHOLE BRAIN THINKINGCHAPTER 24 Stretching Your Thinking and Overcoming Mental Blind Spots 347CHAPTER 25 Entrepreneurial Thinking: What It Is, Why You Need It, and How to Develop It 361CHAPTER 26 Breaking Down the Barriers to Whole Brain Growth 377 AFTERWORD 387APPENDIX A HBDI Profile Interpretation Guide 389NOTES 391INDEX 399
£21.59
McGraw-Hill Education - Europe The Network Always Wins How to Influence
Book SynopsisThe Definitive Business Guide to Surviving and Innovating in the Digital AgeThe world is changing faster than ever. With the rise of new digital markets and the consequent network-ization of our environment, the phrase âœThe customer is always rightâ takes on a whole new meaning. This powerful guide from serial entrepreneur and radical innovation consultant Peter Hinssen shows you how to keep your company up to speed with your market, engage with customers at a time when loyalty keeps fading into the background, and transform your organization into a network in order to thrive in this era of digital disruption.The Network Always Wins provides step-by-step strategies to help you: Reinvent your companyâeven after the market has flipped Tap into the force of the networkâand survive in a market characterized by speed, uncertainty, and complexity Maintain relevanceâand stay on top of emerging trends Connect with yTable of ContentsAcknowledgments ixPreface xiLet’s Get Started xvCHAPTER 1 THE AGE OF UNCERTAINTYThe Theory of Everything 2The RAND Corporation 3The Ultimate Model 6Stepping into the Unknown 6VUCA 8VACINE 9CHAPTER 2 SPEED, AND WHY THE THEORY OF RELATIVITY MATTERSA Brief History of Time 14Speed 14Faster, Faster, Faster 14The Era of Now 15Clock Speeds 16Internal Clock Speed 17The Clock Speed Conundrum 18The Theory of Relativity 19Breaking the Sound Barrier 20CHAPTER 3 LINEARITY IS DEADChasing Simplicity 24Linear Systems 25Dynamic Systems 26New Language of Systems 28Complex Adaptive Systems 29Entropy 30Schrödinger’s Cat 31Depressed Yet? 31The Age of Networks 32The Core Vocabulary of Complex Systems 33Scale-Free Networks 35Conclusions 36HOW THE MEDIA DISCOVERED NETWORKS 37CHAPTER 4 INFORMATION BECOMES A FLOWIt’s a Small, Small World 44Flow of Magic 45Information Becomes a Flow 46Information Theory 47The Signal and the Noise 48The Gambling Connection 50The Gambler’s Fallacy 52The Signal and the Noise, 2.0 52The Little Elephant 53The Mathematics of War 54Graphs Rule The World 56The Rich Club 58Leverage the Power of Networks 60The Topology of Your Organization 64EDUCATION IN THE AGE OF NETWORKS 67CHAPTER 5 WHEN MARKETS STOP BEING MARKETSBook Bind 79The Original Speedboats 80The (Old) Heart of Marketing 81Consumers Take Over 82Good Clean Funnel 83A Real-Life Mad Man 84Disruptive Forces 85Don and Martha 86From Firefly to Amazon 88Recommendations 89The Second Life of Netfl ix 90Getting Personal 91The Popcorn Experiment 92Unconscious Branding 93Fear, Trust, and Hormones 94Markets are Becoming Networks 95The Tribe Has Spoken 96The Agency Will Do All That 97The Paradox of Choice 99Conclusion 99They Bought a Zoo 102Watching Water Boil 103THE ERA OF NETWORKED HEALTH 105CHAPTER 6 WHEN ORGANIZATIONS BECOME NETWORKS OF INNOVATIONGeneration N 115Org Charts and Their Discontents 116Reimagining Careers 117Relevance Replaces Loyalty 118The Antihierarchy 120The Opposite of Fragile 121Both Wave and Particle 123Conway’s Law 125Build Fluid Organizations 126CHAPTER 7 CREATION AND DESTRUCTIONBroken Halos 130Built to Last 130Creative Destruction 131Phoenix from the Ashes 133The Halo Effect 134Written in the Stars 135Building Stellar Companies—and Black Holes 136CHAPTER 8 STRATEGY FOR THE AGE OF NETWORKSFun with Creeping Death 140Frozen, Fluid, Rigid, and Superfluid 142Fluidity and Start-Ups 144The Thermodynamic Cycle of Organizations 145The Triune Brain 147The Triune Networks 149Why Start-Ups Are Magic 150Industry Disruption 153It Takes a Network to Fight a Network 154The Golden Rule 155The Holy Trinity in the Age of Networks 156Waves of Disruption 160The Age of Networks 161Epilogue 163Endnotes 171Sources 183Index 187About the Author 203
£31.19
McGraw-Hill Education - Europe Management Lessons from Taiichi Ohno What Every
Book SynopsisThe 15 most powerful practices for guiding breakthrough productivity improvements in any companyManagement Lessons From Taiichi Ohno provides firsthand knowledge of the tools, techniques, and challenges to implementing the Lean values of the Toyota Production System (TPS) in an organization. Takehiko Harada spent four decades applying Lean principles at Toyota with Taiichi Ohno, and the motivating insights he shares on maintaining a Lean culture are peerless.More than a set of rules for managers and executives to implement, this personal guidebook is from the heart in an attempt to see other companies enjoy the rewards of the TPS values Toyota leaders dedicated their lives to serving. It puts you in touch with the actual people who learned the key to success is creating a workforce of smiling employees who find purpose to their work. Real-world examples from Toyota as well as other companies striving to practice TPS/Lean fully demonstrate: Table of ContentsTranslator’s Notes and Insights ix Introduction 1 CHAPTER 1: Learning from Mr. Taiichi Ohno Lesson 1: No One Really Understood What I Was Saying, So I Had to Go to the Gemba and Give Detailed Instructions 7 Lesson 2: Kaizen Equals Getting Closer to the Final Process 11 Lesson 3: You Need by the Line Only the Parts for the Car You Are Assembling Now 17 Lesson 4: Building in Batches Stunts the Growth of Your Operations (Don’t Combine Kanbans and Build a Group of Them) 20 Lesson 5: Nine Out of Ten, One Out of Ten 24 Lesson 6: The Foreman or Leader Is the One Who “Breaks” the Standard (When You Make an Improvement and You Can Take Out One Person, Give Up Your Best Person) 29 Lesson 7: Multiskilling Means Learning the Next Process—Keep It Flowing Until You Reach the Last Process 32 Lesson 8: What’s That Red Circle on the Top Right of That Graph? 35 Lesson 9: Are You as the Manager Having Them Do It, or Are They Just Doing It Their Way? Which Is It, Man? 39 Lesson 10: Standard Work for the Andon Is, “Go There When It Flashes” 42 Lesson 11: Standard Work Is the Foundation of Kanban 45 Lesson 12: When the Worker Pushes the Start Button, He Has Stopped Moving. Can’t You Guys Figure Out a Way for Him to Push Start While Still Moving? 49 Lesson 13: You Bought an Expensive Machine, and Now You Want an Expensive Foreman or Engineer to Run It? Are You Mad? 52 Lesson 14: Engineers in Production Become the Horizontal Threads in the Cloth 55 Lesson 15: The Lowest Kanban Quantity Should Be Five 60 CHAPTER 2: The Role of the Top The Management and Structure Needed to Have a Successful Toyota Production System Deployment 65 The Role of Top Management: People Who Can Change the Structure (Rules, Organization, and Operations) Based on Changes the Production Environment Faces 70 The Foundation of Operations: How the Top Should Look at Things from Four Perspectives 72 CHAPTER 3: The Role of Management: Enable Your Employees to Do the Work Well To All You Managers Out There 81 Managers Are There to Create an Environment in Which Increases in Flow Happen 84 Giving Authority: Growing People You Can Empower 89 Management Should Make Workplaces That Motivate People to Work and Sustain the Motivation 98 CHAPTER 4: If You Respect Other People, They Will Trust You Talk to the Top People and Other Expatriates About Their Experience 120 Think of Managing an Overseas Plant as a Three-Story Building 121 Make an Environment Where It’s OK to Say, “I’m Sorry” 127 Make the Toyota Production System a Pillar of the Management of the Entity 129 Be Proactive in Encouraging the Toyota Production System Inside and Outside Your Company 132 Choose a Local Manager for Working with Suppliers 134 How to Deploy the Toyota Production System in Suppliers 137 Top Management Must Visit and Coach Suppliers at Least Three Times a Year 139 The Factory Must Be Run by Local Management, Starting with the Factory Manager and All the Way Down 141 Make Japanese the Offi cial Company Language 143 Become an Executive Who People Can Trust. Respect Othersand They Will Trust You 145 Afterword: To Those Top Managers Who Are Thinking of Applying the Toyota Principles to Make a Wonderful Operation 151 Index 157
£31.19
McGraw-Hill Education - Europe Auditing and Assurance Services Third
Book SynopsisAuditing & Assurance Services, Third International Edition, takes a truly international approach to auditing and reflects the most current auditing approaches by the major international audit firms and the most recent International Financial Reporting Standards (IFRSs), International Standards on Auditing (ISAs), other IAASB standards and the IESBA Code of Ethics for Professional Accountants.Table of ContentsPart I: Introduction to Assurance and Financial Statement AuditingChapter 1: An Introduction to Assurance and Financial Statement AuditingChapter 2: The Financial Statement Auditing EnvironmentPart II: Audit Planning and Basic Auditing ConceptsChapter 3: Audit Planning, Types of Audit Tests and MaterialityChapter 4: Risk AssessmentChapter 5: Evidence and DocumentationPart III: Internal ControlChapter 6: Internal Control in a Financial Statement AuditChapter 7: Auditing Internal Control over Financial ReportingPart IV: Statistical and Non-statistical Sampling Tools for AuditingChapter 8: Audit Sampling: An Overview and Application to Tests of ControlsChapter 9: Audit Sampling: An Application to Substantive Tests of Account BalancesPart V: Auditing Business ProcessesChapter 10: Auditing the Revenue ProcessChapter 11: Auditing the Purchasing ProcessChapter 12: Auditing the Human Resource Management ProcessChapter 13: Auditing the Inventory Management ProcessChapter 14: Auditing the Financing/Investing Process: Prepaid Expenses; Intangible Assets and Goodwill; and Property, Plant and EquipmentChapter 15: Auditing the Financing/Investing Process: Long-term Liabilities, Stockholders' Equity and Income Statement AccountsChapter 16: Auditing the Financing/Investing Process: Cash and InvestmentsPart VI: Completing the Audit and Reporting ResponsibilitiesChapter 17: Completing the Audit EngagementChapter 18: Reports on Audited Financial StatementsPart VII: Professional ResponsibilitiesChapter 19: Professional Ethics, Independence and Quality ControlPart VIII: Assurance, Related Services and Internal AuditingChapter 20: Assurance, Related Services and Internal Auditing
£58.89
McGraw-Hill Education - Europe A Managers Guide to SelfDevelopment
Book SynopsisA Manager's Guide to Self-Development has become the indispensable guide for building management skillsNow in its sixth and substantially revised edition, this practical self-development guide helps new and experienced managers and leaders to improve their performance, advance their careers and realize their full potential. It provides: A complete picture of the managerial skills and competencies required from change management to coaching A flexible, self-development programme to do alone, with a colleague, or in a group Part Two introduces a framework of 11 key managerial qualities. The diagnostic exercises help you to discover your strength and weaknesses, and identify your goals for self-development. Key features: Part Three features more than 55 practical activities, with references and follow up activities to help you develop your skills and abilities 4 new activities including Planning & Decisions MakTable of ContentsPart 1IntroductionChapter 1The Philosophy of this BookChapter 2How this Book WorksPart 2Planning Your Self-development Chapter 3A Career/Life-Planning ActivityChapter 4The Qualities of Successful Managers and LeadersChapter 5Where to Start? Assessing your Learning PrioritiesChapter 6How to Select and Use the Activities Part 3Activities for Management Self-developmentActivity 1Know Your FactsActivity 2NetworkingActivity 3Managing Your TimeActivity 4Keeping Up to DateActivity 5Find a MentorActivity 6Communication ToolsActivity 7Facts and AssumptionsActivity 8Personal JournalActivity 9Use Your PowerActivity 10Differences and DiscriminationActivity 11Political AwarenessActivity 12Credulous ListeningActivity 13Decision MakingActivity 14Planning and Decision MakingActivity 15Role Set AnalysisActivity 16Planning ChangeActivity 17Catastrophic ContingenciesActivity 18Critical ThinkingActivity 19Reflective PracticeActivity 20 Asserting Yourself Activity 21Handling ConflictsActivity 22Getting the Best Out of GroupsActivity 23What Are You Like?Activity 24Getting to Know YouActivity 25Getting to YesActivity 26Collaborative WorkingActivity 27Be a Coach!Activity 28 Virtual LeadershipActivity 29 The Saturated LifeActivity 30Difficult SituationsActivity 31Are You Stressed?Activity 32Treat Yourself WellActivity 33RelaxationActivity 34FitnessActivity 35Manage Your FeelingsActivity 36Stability ZonesActivity 37The Virtual RevolutionActivity 38Be Your Own Personal TrainerActivity 39Who's the Boss?Activity 40Practising ChangeActivity 41Action PlanningActivity 42ImagingActivity 43Managing UpwardsActivity 44Beyond 'Yes ... But ...'Activity 45Generating New IdeasActivity 46Approaches to CreativityActivity 47Attribute AlternativesActivity 48Your Multiple IntelligencesActivity 49Coping with ComplexityActivity 50Just a MinuteActivity 51A Helicopter MindActivity 52Managing Your DependencyActivity 53Learning to LearnActivity 54Study SkillsActivity 55Your Learning CycleActivity 56Conversations with YourselfActivity 57Backwards Review Part 4 Trainer's Guide
£24.64
McGraw-Hill Education - Europe Knockout CV
Book Synopsis"John Lees is a purveyor of sound, no nonsense career advice which delivers results, whatever your age or status."Carol Lewis, Business Features Editor, The TimesIt doesn't take months to learn how to write a CV that works, but it does take a few hours. This book is designed to take you through that process quickly, taking some short cuts, encouraging your readers to say one simple word: "yes".Features: Step by step approach to building a CV from scratch Detailed advice on getting bullet points and the profile right Example CVs, including entry level and executive CVs Demystifying of CV formats and styles, including 'hybrid', competency-based and functional CVs Drawing on over 25 years' experience of training recruiters, John Lees, author of the bestselling How To Get A Job You'll Love, is one of the UK's best known career strategists. In Knockout CV he shows you how to Table of ContentsForeword by Penny de Valk, CEO of Fairplace CedarAbout the Author AcknowledgementsOverview: Composing your CV from back to frontList of Downloadable Documents & CVsWhy you should read this bookMaking your CV work for youYour CV and your job searchThe essentials of a knockout CVCataloguing your materialChoosing the right CV format Structuring your CV to match your circumstancesThe mix & match CVConstructing your job-by-job history: turningevents into evidenceWriting about achievementsThe art of profile writingGetting more out of your profileFine tuning page 1FAQs and checklists for your final edit Market testing your CV and working with recruitment consultanciesSpeculative and cover lettersCompleting application forms Appendix: employer responses to the CV survey
£10.79
McGraw-Hill Education - Europe Knockout Interview
Book SynopsisWhy do you want to leave your current role?Where have you had to work under pressure?If our roles were reversed, what questions would you ask?Tough questions like these can unnerve even the most confident jobseeker, proving that itâs not always the best candidate who gets the job, itâs the best interviewee.Whether a first-time jobseeker, career-changer, or returning after a break, Knockout Interview is your indispensable toolkit.Now thoroughly revised and updated to reflect todayâs demanding job market, featuring:â 125 of the most common interview questionsâ A âfast-trackâ preparation option if your interview is TOMORROW!â More sample answers to challenging questionsâ New insights into what goes wrong in an interview and why"This book is a fantastic way to develop your interview capability, giving yourself the bTable of ContentsUnderstanding the world of job interviewsThe secrets of interview preparationDecoding the jobInitial impactShow and tellBeing brilliant in short burstsFitting inCommunicating motivationTricky interview structures and methodsShowcasing your competenciesDifficult and wildcard questionsYour questionsTowards the finishing line
£11.99
Emerald Publishing Limited Silicon Valley North
Book SynopsisThe Silicon phenomenon was, is, and will be an extremely important phenomenon in the accelerated technological, scientific, and economic development of countries and regions. Silicon Valley North (SVN) is the high tech capital of Canada, the nations most developed and dynamic technology sector, which includes multiple clusters in telecommunications, software, photonics, and life sciences. It gave birth to many well-known companies such as Corel, JDS Uniphase, Mitel, Newbridge Networks, Nortel Networks, Digital Equipment of Canada, just to mention a few. A lot of literature describes Silicon Valley and Silicon Alley in the US, Silicon Islands in Asia, and so on. Despite the quite evident importance of Silicon Valley North for the regional, national, and international technological development (especially when Nortel Networks and JDS Uniphase became global leaders in their fields and expanded in explosive fashion), this phenomenon is far from being well understood.Because of this, a bookTable of ContentsIntroduction. Beginning of the Canadian Silicon Valley. Silicon Valley North: its recent past, current state, and future. Conclusions.
£83.29
Taylor & Francis Hotel Design Planning and Development
Book SynopsisHotel Design, Planning and Development presents the most significant hotels developed internationally in the last ten years so that you can be well-informed of recent trends. The book outlines essential planning and design considerations based on the latest data, supported by technical information and illustrations, including original plans, so you can really study what works. The authors provide analysis and theory to support each of the major trends they present, highlighting how the designerâs work fits into the industry's development as a whole. Extensive case studies demonstrate how a successful new concept is developed.Hotel Design, Planning and Development gives you a thorough overview of this important and fast-growing sector of the hospitality industry.*Please note that this title is not for sale via the Taylor & Francis Group in America or the PhilippinesTable of ContentsForeword Michael Graves. Preface Part 1: Hotel Types 1. Overview 2. Urban Hotels 3. Design Hotels 4. Suburban Hotels 5. Multi-branded Hotels 6. Mixed-use Hotels 7. Resorts 8. Casino Hotels 9. Convention Hotels 10. Conference 11. Residential Hotels and Time-Share Properties 12. Updating Existing Hotels Part 2: Design Guide 13. Site and Master Planning 14. Programming and Development 15. The Guestroom Floor 16. Guestroom and Suite Design 17. Public Space Design 18. Administration and Back-of-house Design 19. Technical Coordination and Construction 20. Future and Fantasy. Appendixes. Bibliography. List of Properties and Credits. Index
£94.99
Taylor & Francis Ltd Escoffier
Book SynopsisNo cook should be without the original, unabridged translation of Auguste Escoffierâs masterpiece Le Guide Culinaire, a classic recipe reference resource which popularized haute cuisine as we know it when it was first published in 1903.This handsome new edition is a treasure-trove of over 5,000 recipes to guide chefs cooking along classic lines as well as inspire them with fresh ideas. These French dishes form the foundation of modern culinary art and with it the work of every trained chef, who rightly revere this fascinating historical document. Not only a reference for professionals, itâs also a fascinating read for any foodie, offering an insight into the history and development of modern cookery and the route of French culinary art from the Victorian age to our own kitchens. In his notes we can see Escoffierâs philosophy of cooking: modern, simple and clean.This lavish new edition has been beautifully repackaged and includes a foreword by award-winnTable of Contents1. Sauces 2. Garnishes 3. Soups 4. Hors d'oeuvre 5. Eggs 6. Fish 7. Releves and Entrees of Butchers' Meat 8. Releves and Entrees of Poultry 9. Releves and Entrees of Game 10. Composite Entrees 11. Cold Preparations 12. Roasts 13. Vegetables and Farinaceous Products 14. Sweets 15. Puddings and Desserts 16. Ices 17. Savouries 18. Poached Fruits 19. Jams and Drinks
£135.00
Elsevier Science Transmission and Distribution Electrical
Book SynopsisCovers various aspects of getting electricity from the source to user via the power grid. This book includes renewable and distributed energy developments, international regulatory compliance issues with coverage of IEC standards, and key conversions to US based standards and terminologies.Trade Review"Surely the most comprehensive tome ever published on the subject. Transmission and Distribution Electrical Engineering should be weighing down the bookshelves of all engineers, manufacturers and contractors involved with transmission and distribution networks." --Electrical Review "Colin Bayliss should be applauded for producing... a book that presents a comprehensive range of subjects that would give the young engineer a good base knowledge of transmission and distribution electrical engineering and to help him or her to be a useful member of a project team." --Power Engineering Journal "The challenges today for those undertaking transmission and distribution system new build projects, existing system extensions, or refurbishment and life extension of older equipment, are as great as ever … Leading, as I do, the transmission and distribution business of international and well recognised engineering consultancy Mott MacDonald, I see this book as being useful to clients and contractors as well as others such as industry regulators, environmentalists, and government officials. This book enables those in the field of transmission and distribution electrical engineering to have a well founded understanding of the key principles, the methodologies and current best practice." --Peter Black, Director, Mott MacDonald LimitedTable of Contents1: System Studies 2: Drawings and Diagrams 3: Substation Layouts 4: Substation Auxiliary Power Supplies 5: Current and Voltage Transformers 6: Insulators 7: Substation Building Services 8: Earthing and Bonding 9: Insulation Co-ordination 10: Relay Protection 11: Fuses and Miniature Circuit Breakers 12: Cables 13: Switchgear 14: Power Transformers 15: Substation and Overhead Line Foundations 16: Overhead Line Routing 17: Structures, Towers and Poles 18: Overhead Line Conductor and Technical Specifications 19: Testing and Commissioning 20: Electromagnetic Compatibility 21: Supervisory Control and Data Acquisition 22: Project Management 23: Distribution Planning 24: Power Quality- Harmonics in Power Systems 25: Power Quality - Voltage Fluctuations 26: High Voltage Direct Current Transmission 27: Smart Grids 28: Fundamentals
£133.20
Taylor & Francis Destination Brands
Book SynopsisThis textbook shows how cities, regions and countries adopt branding strategies similar to those of leading household brand names in an effort to differentiate themselves and emotionally connect with potential tourists. It asks whether tourist destinations get the reputations they deserve and uses topical case studies to discuss brand concepts and challenges. It tackles how place perceptions are formed, how cities, regions and countries can enhance their reputations as creative, competitive destinations, and the link between competitive identity and strategic tourism policy making.Table of ContentsPart 1: Destination Branding Concepts 1. Introduction: Tourism Places, Branding and Reputation Management 2. Branding and the Nation 3. Competitive Identity and Brand Management 4. A Place Marketing and Brand Management Perspective Revisited 5. The Theory of Country Brand and Product Images Part 2: Destination Branding Challenges 6. The Integration Challenge 7. The Partnership Challenge 8. The Leadership Challenge 9. The People Challenge 10. The Digital Challenge 11. The Authenticity Challenge 12. The Aesthetics Challenge 13. The Accountability Challenge: Budgeting and Evaluation 14. The Ethical Challenge 15. The Future Challenge: Scenario Planning Part 3: Destination Brand Management Cases 16. Branding, Stakeholders and Integration: Nambia 17. Branding, Nationhood and Identity: Singapore 18. Branding and New Destinations 19. Branding and Small Cities: The USA 20. Branding and Landmark Projects: Hong Kong and Macau 21. Branding and Blogging: Wales 22. Branding and Sports Events: Sydney, Adelaide and Melbourne 23. Branding and Cultural Events: Milan and Expo 2015 24. Branding and Mega-events: London 2012 25. Branding, Risk and Conflict: Northern Ireland
£49.99
CRC Press Understanding Housing Defects
Book SynopsisUnderstanding Housing Defects provides a concise, coherent and comprehensive introduction to the causes, investigation and diagnosis of defects in domestic buildings.For this new edition, many of the chapters have been substantially updated and new photographs have been added. There are four new chapters covering: How defects are defined An overview of building and architectural history External joinery and painted finishes Environmental and health- related building problems Many of the 21 chapters cover a specific building element and include a brief introduction setting out construction principles and the evolution of current practice. All of the chapters consider the identification, cause and diagnosis of common (and sometimes not so common) defects. This book is a must have for all those students and practitioners who require a broad understanding of housing defects. BuTrade Review"Having used the companion text, The Construction of Houses, to teach first year undergraduate Building Technology for many years I came late to Understanding Housing Defects but since discovering this excellent book I have used it extensively to teach building pathology at undergraduate and postgraduate levels. The book has been very well received by my students." Mike Hoxley, Professor of Building Surveying, Nottingham Trent University and former editor of Structural Survey "Such a wealth of knowledge is rare to find in a book which makes it a ‘must own’ for students pursuing their undergraduate degree within a construction discipline. The full colour illustrations bring home what often goes wrong in the building process. The book not only proffers alternative solutions and unrivalled knowledge, but is an ideal desk copy for lecturers and professional builders and even ordinary home owners trying to upgrade the energy performance of their homes or first time developers looking to resolve some of the challenges associated with converting older properties." Dr Joseph Kangwa, Senior Lecturer, Leeds Metropolitan University, UK"… this is a well written, informative and well documented reference book providing a great starting point for anyone observing building defects and a very likely source of a suitable solution for many." – Stephen McDonald, SelfBuild & Improve Magazine"This book is a feast for the eyes with numerous photographs, drawings and details, a must for any Building Surveyor." Amazon.co.uk customer"Concisely written and easy to understand." Amazon.co.uk customer"Brilliantly clear… Well-written with great drawings and advice." Amazon.co.uk customerTable of Contents1. Understanding Defects – an introduction 2. Building history 3. Building Movement – Foundations 4. Building Movement -Walls 5. The investigation of structural defects 6. External Walls –Brickwork and Stonework 7. Ground Floors 8. Upper Floors 9. Pitched Roofs 10. Flat Roofs 11. External Rendering 12. Plastering and Plasterboard 13. Internal walls and partitions 14. External joinery 15. Timber Pests 16. Dampness 17. System Building 18. Environmental and health- related building problems 19. Water and Heating 20. Drainage 21. Electrical Installations
£63.64
CRC Press Inspections and Reports on Dwellings Inspecting
Book SynopsisInspections and Reports on Dwellings is a three-volume series that comprehensively explores the process of independent professional home assessment required for the purchase of residential property. This fully updated second edition of Inspecting retains a focus on the needs of the surveyor to recognise and interpret the significance of observations on site, whilst updating the market context within which surveyors and valuers are operating.Inspecting includes a consideration of the important benchmarking by the Royal Institution of Chartered Surveyors (RICS) of three distinct survey service levels for independent surveyors and a review of the wider choice of survey options professional surveyors can now offer to potential clients in addition to the RICS Home Survey range. There is additional content on preparing for the inspection and on reporting, and there are expanded or completely new sections on a variety of subjects such as conservatories, renewable energy technologies, and innovative techniques and forms of construction. With over 500 colour illustrations and an enhanced structure, the new edition reflects the very latest approach to inspecting and reporting on services, risk and legal matters.This book is essential reading for all those engaged in inspecting dwellings, whether experienced, newly qualified or studying for appropriate qualifications to become members of professional institutions. Table of ContentsPart I – Inspections and Inspectors 1. Inspections 2. Inspectors 3. Equipment and Personal Safety Part 2 – The Exterior 4. Pitched Roof Coverings 5. Flat Roofs 6. Chimney Stacks and Roof Detailing 7. Rainwater Disposal 8. Foundations 9. Main Walls: Ascertaining Construction 10. Main Walls: Cavity Construction 11. Main Walls: Solid Brick Construction 12. Main Walls: Natural Stone, Clay and Chalk Construction 13. Main Walls: Concrete Construction 14. Main Walls: Framed Structures 15. Innovative Construction 16. Wall Details and Applied Surfaces 17. External Joinery Part 3 – The Interior 18. Roof Space and Pitched Roof Structures 19. Internal Walls, Partitions and Ceilings 20. Floors 21. Timber, Insects and Rot 22. Internal Joinery 23. Fireplaces and Chimney Breasts Part 4 – The Services 24. Service Provision 25. Heating Systems 26. Sanitary Fittings and Drainage Part 5 – The Surroundings 27. Garages, Conservatories and Outbuildings 28. Gardens and Boundaries Part 6 – Risk and Legal Matters 29. Risks 30. Matters for Legal Advisors
£71.99
CRC Press Inspections and Reports on Dwellings
Book SynopsisIdentifying the age of a property is a fundamental step in understanding its form of construction and in being prepared to differentiate between the characteristic defects of that age of property and defects which are more unusual and may warrant particular care in investigation and assessment. This second edition of Inspections and Reports on Dwellings: Assessing Age updates the market context within which surveyors and valuers are now operating. In particular it has a new section on post-2000 properties, reflecting the profound impact of Government policies and environmental concerns on the modern urban landscape. The book is divided into thirteen age bands with over seventy color photographs of dwellings for each period. A commentary on each age band outlines the social, environmental and technical influences on properties being built at the time, helping to explain why they look as they do. A broad range of dwellings is covered: large and small, private and public sector, old and new, and particular features which help to place a dwelling within one of the defined periods are highlighted in comments on the photographs.This book is intended for all those engaged in inspecting dwellings, whether experienced, newly qualified or studying for appropriate qualifications to become members of professional institutions.Table of Contents1. Introduction: The importance of the age assessment 2. Pre 1670 3. 1670 to 1720 4. 1720 to 1770 5. 1770 to 1810 6. 1810 to 1840 7. 1840 to 1870 8. 1870 to 1900 9. 1900 to 1920 10. 1920 to 194011. 1940 to 1960 12. 1960 to 1980 13. 1980 to 2000 14. Post 2000
£71.99
Elsevier Science PublicPrivate Partnerships for Infrastructure
Book SynopsisTrade Review"As noted in this splendid book, the "devil is in the detail" in order to achieve successful PPPs. Well, this book has that detail. Excellent, practical guidance for all those interested in designing and implementing PPPs, from two authors who’ve worked closely with policymakers, investors, financiers, operators and civil society." --Laurence Carter, Senior Director for Infrastructure, Public-Private Partnerships, and Guarantees, World Bank "A generation of PPP experts have been bought up on this important book, the rework by Yescombe and Farquharson will ensure that it is fit for the next generation as well. Highly recommended." --Christopher Heathcote, CEO, Global Infrastructure Hub (gihub.org) "Public-Private Partnerships (PPPs) are increasingly being utilised as a global method of procurement – yet their successful implementation relies on sufficient knowledge and delivery capacity in both the public and the private sector. Yescombe and Farquharson’s new, expanded and fully comprehensive volume covering all aspects of the PPP process from initial procurement, valuation and financing will be a crucial tool providing not only education to those newly engaged in PPPs but also as a ‘go-to’ reference source to current practitioners in respect both of policy and finance issues. This clear and well written guide incorporates both the authors’ full understanding of the basic concepts as well as exhibiting their practical knowledge of delivery issues. Certainly a book I will be recommending to others as well as dipping into myself from time to time. Well done on making a key contribution to long term investment in infrastructure, delivering value for money, whole of life costed and quality controlled assets!" --Julia Prescot, Commissioner, UK National Infrastructure Commission; Chief Strategy Officer, Meridiam Infrastructure "Yescombe’s book has been the essential text book for my students and the go-to user manual for my practitioner advisees for the past decade. This new edition expands the scope even further by including both the private and public perspectives, while maintaining its rich breadth of financial structures and analyses." --Akash Deep, Kennedy School of Government, Harvard University "Public-Private Partnerships are now an indispensable tool in the modern public finance practitioner's toolkit. Public-Private Partnerships for Infrastructure is the definitive treatment of the financial, legal, and governance details of this essential subject." --Justin Marlowe, Evans School of Public Policy and Governance, University of Washington "Public-Private Partnerships for Infrastructure by Yescombe and his co-author Farquharson is a sophisticated and comprehensive treatment of public-private partnerships and their financing. Yescombe’s Principles of Project Finance has long been the best available text on project finance, and this new volume will occupy a similar position in the literature on public-private partnerships." --Robert Sheppard, Darla Moore School of Business, University of South Carolina "The new book provides a rich and deep explanation of PPP issues. It covers the important topics of PPP policy, legal and institutional frameworks, project preparation, procurement, risk allocation and financing, and contains various special features which distinguish it from other publications on the subject….With this book, readers will feel like they have a veteran PPP expert close at hand." --Global Infrastructure HubTable of ContentsPart I: Introduction1. Overview2. What Are Public-Private Partnerships?3. Cash Flow and Investment AnalysisPart II: The Public-Sector Perspective4. Policy, Legal and Institutional Frameworks5. The Project Cycle6. Public-Sector Project Management7. Assessing Needs, Project Definition and Selection8. The PPP Decision—Value for Money9. The PPP Decision—Affordability, Budgeting and Reporting10. PPP Procurement Part III: PPP Risk Analysis and Allocation11. Risk Analysis—Theory and Methodologies12. Risk Allocation—Construction Phase13. Risk Allocation—Operation Phase14. The Rôle of Insurance Part IV: The PPP Contract15. Service-Fee Payment Mechanism16. Changes in Circumstances17. Termination18. Public-Sector Support for PPP Contracts19. Public-Sector Contract Management Part V: The Private-Sector Perspective20. Sponsors and Other Investors21. Project Finance and PPPs22. Project-Finance Debt—Sources and Procedures23. Financial Structuring24. Macroeconomic Risks and Hedging25. Lenders’ Cash-Flow Controls, Security and Enforcement26. Debt Refinancing and Equity Sale Part VI: Alternative Models – Summing Up27. Alternative Models28. PPPs—For and Against
£71.06
Ebury Publishing How To Become CEO
Book SynopsisIn How to Become CEO, consultant Jeffrey Fox has written an insightful book of traits to develop for aspiring CEOs, or for anyone who wants to get ahead in business. Open this book to any page and find a short, provocative piece of brutally honest advice written in a conversational tone. Each of the seventy-five ''rules'' focuses on a specific action that should be taken, a trait that needs to be developed, or things to avoid. The words never and always are used frequently. These are smart, no-nonsense business messages that are meant to be revisited in your rise to the top. This is a book of hard-headed idealism that will empower you to develop leadership qualities: vision, persistence, integrity, and respect for superiors, subordinates, peers, and self. Anyone looking to climb the corporate ladder will be grateful for Fox''s direct, pithy advice - the essentials to follow if you want to reach the top.
£13.49
Ebury Publishing NapierBell S Black Vinyl White Powder
Book SynopsisThe most authoritative, intelligent, diligently researched and unpretentious analysis of the British pop scene yet written'' Sunday TelegraphBlack Vinyl White Powder charts the amazing fifty year history of the British music business in unparalleled scale and detail. As a key player across the decades, Napier-Bell - who discovered Marc Bolan and managed amongst others The Yardbirds and Wham! - uses his wealth of contacts and extraordinary personal experiences to tell the story of an industry that is like no other. Where bad behaviour is not only tolerated but encouraged, where drugs are sometimes as important as talent, where artists are pushed to their physical and mental limits in the name of profit and ego. ''The Greatest Ever Book Written about English Pop-Breathtakingly Brilliant'' Julie Burchill''The cold print equivalent of a sparkling evening with a world-class raconteur.'' Charles Shaar Murray, IndependentBitchy, glib, fun and sTrade Review'Breathtakingly brilliant' - Julie Burchill'The definitive history of British pop * Observer Music Monthly *"one of the most fascinating, revealing and enjoyable journeys through 50 years of the UK record business" * Music Week *`Here you get a great autobiography of a very experienced man (he famously managed Wham!), who describes in great detail the advent of the pop industry and, of course, all the pitfalls that have become associated with it. -- Mousse T, singer * Sunday Times *
£15.29
Ebury Publishing The Money Diet revised and updated
Book SynopsisDo you want to cut your bills without cutting back? Are you fed up with being ripped off? Do you want more money in your pocket without changing your lifestyle? With 100 Money Saving pages, this title provides advice on how to pay bills, ways to cut spending, which banks to use and how to choose the best deals on an even greater range of products.Trade ReviewThe greatest money-saving book ever written * The Motley Fool *Teaches you that being good with your money is neither dull nor evil * The Times *tremendously comprehensive * Sunday Times *
£14.24
Ebury Publishing The Insider
Book SynopsisAt the age of 28, Piers Morgan was made editor of the "News of the World", the UK's biggest-selling Sunday newspaper. The decade that followed witnessed horrific events like Dunblane, September 11, and the war in Iraq - alongside entertaining sport and celebrity gossip. This book is based on the diaries, which Morgan kept during this period.Trade ReviewA right, rollicking good read -- Andrew Neil * Evening Standard *A riveting read with splendid anecdotes on almost every page * The Times *This is a book of historical importance -- Peter Oborne * The Spectator *A compelling read on any level, whether you want to consider the relationship between politics and the press, royal behaviour, the red-top world - or just want a good laugh * Independent *Funny and fabulously indiscreet, this is a book that holds up a mirror to the spinning and posturing of our celebrity age ... scurrilously entertaining * Observer *
£14.24
Ebury Publishing Master Key to Riches The Secret to Making Your
Book SynopsisUnlock the door to your fortune using the secrets revealed in this book.Based on Andrew Carnegie''s famous formula for money-making, Master Key to Riches has been revised for the 21st century. As well as explaining the practical philosophy for success, in this inspiring book Napoleon Hill describes the key that will convert all your past failures into priceless assets and lead you to the attainment of the twelve great riches. Drawing on the experiences of hundreds of the world''s most powerful and wealthy people, this book will show you how to succeed in any walk of life.
£14.24
Ebury Publishing Office Politics
Book SynopsisA fascinating exposé of office culture, in the style of the bestselling Affluenza, from popular psychologist Oliver JamesThe modern working world is a dangerous place, where game-playing, duplicity and sheer malevolence are rife. Do talent and hard work count for nothing? Is politics everything?In this fascinating exposé, Oliver James reveals the murky underside of modern office life. With cutting-edge research and eye-opening interviews, he highlights the nasty practices that propel people to the top and shows how industries and cultures are fostering this behaviour.He then divulges strategies and techniques for not only surviving but thriving in these difficult environments. With the right mindset, you can distinguish and deal with toxic and overpromoted colleagues, charm your way through interviews and use office politics to your advantage.Office Politics will overthrow your perceptions of office life and set you on a new path to success.Oliver James trained and practised as a child clinical psychologist and, since 1988, has worked as a writer, journalist and television documentary producer and presenter. His books include Juvenile Violence in a Winner-Loser Culture, the bestselling They F*** You Up, Affluenza and Contented Dementia. He is a trustee of two children''s charities: the National Family and Parenting Institute and Homestart.Trade ReviewI can't remember the last time I read such a useful and eye-opening book. But be warned: after reading it, you may never want to go to work again. * Mail on Sunday *Oliver James is excellent at showing why social scientists think that the surge in material affluence can produce the opposite of happiness. -- Avner Offer, Professor of Economic History, University of Oxford
£15.29
Ebury Publishing The 4Hour Work Week
Book SynopsisTim Ferriss has been listed as one of Fast Company's Most Innovative Business People and as a Forbes Names You Need to Know, and is the seventh most powerful personality on Newsweek's Digital 100 Power Index. He is an early-stage tech investor and advisor, working with Uber, Facebook, Twitter, Alibaba, and over fifty other organizations, and the author of three #1 New York Times and Wall Street Journal bestsellers: The 4-Hour Workweek,The 4-Hour Body, and The 4-Hour Chef. His podcast, The Tim Ferriss Show, was one of iTunes's Best of 2015, typically among the top 30 out of more than 300,000 podcasts. Tim has been called the Oprah of audio due to the sales impact of the podcast, and past guests include Jamie Foxx, General Stanley McChrystal, Arnold Schwarzenegger, Edward Norton, and more than a hundred others.Trade ReviewIt's about time this book was written. It is a long-overdue manifesto for the mobile lifestyle, and Tim Ferriss is the ideal ambassador. This will be huge * Jack Canfield, co-creator Chicken Soup for the Soul *The book that has caught the imagination of overworked America * Sunday Telegraph *This is a whole new ball game. Highly recommended. -- Dr. Stewart D. Friedman, Adviser to Jack Welch and Former Vice President Al Gore on Work/Family Issues, Director of the Work/Life Integration Project, The Wharton School, University of PennsylvaniaStunning and amazing. From mini-retirements to outsourcing your life, it's all here. Whether you're a wage slave or a Fortune 500 CEO, thisbook will change your life! -- Phil Town, #1 New York Times Bestselling Author of "Rule #1The 4-Hour Workweek is a new way of solving a very old problem: just how can we work to live and prevent our lives from being all about work? A world of infinite options awaits those who would read this book and be inspired by it! -- Michael E. Gerber, Founder & Chairman of E-Myth Worldwide and the World's #1 Small Business Guru
£15.29
Ebury Publishing Cockerell L Creating Magic
Book SynopsisOutstanding leadership is the kind that inspires employees, delights customers, and achieves extraordinary business results. And no one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World Resort operations for over a decade. In Creating Magic, he shares the ten practical, common sense strategies that guided his own journey from a poor farm boy in Oklahoma to the head of operations for a multibillion dollar enterprise. Combining surprising business wisdom with insightful and entertaining stories from his four decades on the front lines of some of the world''s best-run companies, Lee shows all of us - from small business owners to managers at every level - how to become better leaders by infusing quality, character, courage, enthusiasm and integrity into our workplaces and our lives.Trade ReviewHis valuable leadership strategies and remarkable Disney stories will ring true for everyone who reads this book -- Ken Blanchard, co-author * The One-Minute Manager *Shows the magic in leadership - and the leadership in magic! Read this book! -- Marshall Goldsmith, bestselling author of * What Got You Here Won’t Get You There *A highly worthwhile volume, Creating Magic transcends the leadership business speak so prevalent in modern day motivational tomes and offers a real approach to sensible and practical strategies -- Ted J Kleisner, President and CEO, HersheyElegant in its simplicity and practicality. Lee has distilled many powerful leadership strategies into the lessons many of us learned as children. They are no less relevant to our working lives. At its core, Creating Magic is a collection of stories that reminds us to demonstrate care and respect for every member of the team and to focus our efforts not our ourselves but on the people we lead. -- George Bodenheimer, President, ESPN, Inc and ABC Sports
£999.99
Ebury Publishing How to Buy Your First Home And How to Sell it Too
Book SynopsisPhil Spencer, property expert and co-presenter of hit series Location, Location, Location, provides everything you need to know to help you buy (and sell) your first homeWant to own your own home, but not sure where to start? Need some friendly advice from a property professional?In How to Buy Your First Home, property expert Phil Spencer takes the worry out of the property market. Breaking everything down into simple and achievable steps, he makes this daunting process easy. Learn how to:- Find your perfect pad- Choose which mortgage is right for you- Negotiate with estate agents and sellers- Organise exchange and completion Including indispensable advice, money-saving tips and an essential trouble-shooting section, this guide covers everything a first-time buyer needs to know. And when it''s time to move on again, this book will show you how to sell your home too.Phil Spencer is one the best-Trade ReviewPhil Spencer is a genuine property expert. You can trust his advice -- Anne Cuthbertson * The Sunday Telegraph *Property guru * Telegraph *
£16.99
Ebury Publishing Lowndes L How to Instantly Connect With Anyone
Book SynopsisSome people, regardless of money, education, looks or personality, make an impression wherever they go - they are master communicators, and everyone enjoys talking to them.
£16.99
Ebury Publishing A Colossal Failure of Common Sense
Book SynopsisA news-breaking explanation that answers the question everyone still asks: "why did it happen?"Larry McDonald, a former vice-president at Lehman Brothers in charge of distressed debt trading and convertible securities, was right at the centre of the meltdown of the company and gives an intimate look at the madhouse that Lehman became.Trade ReviewLawrence G. McDonald was, until 2008, Vice President of convertible securities and distressed debt trading at Lehman Brothers; his prior career included convertible securities research and sales at Morgan Stanley and the co-founding of Convertbond.com, named by Forbes Magazine as "Best of the Web." Patrick Robinson is the co-author of LONE SURVIVOR and author of many tech-thrillers.
£14.39
Ebury Publishing Velocity
Book SynopsisHow can you win when the only certainty is change? Highly accessible, lively and inspiring, Velocity draws upon the authors' unique perspectives and experiences to present seven timeless new laws for businesses and individuals in a world that is dominated by rapid change and digital technology. Written as a fascinating and enjoyable conversation between the authors Stefan Olander, Vice President of Digital Sport from Nike and Ajaz Ahmed founder and Chairman AKQA Velocity''s up-to-date examples illustrate key lessons, together with insights, ideas and inspiration that individuals and businesses should adopt to thrive in the digital age. Velocity shares the vision and values required to succeed with the untold backstories to influential and iconic innovation. Fast paced, useful, provocative and highly motivating, Velocity is a management book that will arm you with actionable ideas to define your future. Features: - 4 Velocity principTrade ReviewThere's no waste, no flowery prose - only an intelligent flow of insights, advice, stories and illumination ... I defy you to read it without a highlighter pen in your hand. * Contagious magazine *Velocity is the best ‘industry’ book I have read since The Tipping Point * FWA Network *A game-changing book on management philosophy * Books for Breakfast *A blueprint for winning * Forbes *Seven ‘laws’ to keep us on the digital pace * Evening Standard *
£15.29
Ebury Publishing Remote
Book SynopsisFor too long our lives have been dominated by the ‘under one roof’ Industrial Revolution model of work. The technology to work remotely and to avoid the daily grind of commuting and meetings has finally come of age, and bestselling authors Jason Fried and David Heinemeier Hansson are the masters of making it work at tech company 37signals.
£14.24
