Business, Finance & Law Books

Book SynopsisGet to know the activities, processes and people involved in wholesaling and its crucial role in the wider fashion industry. From working with fashion vendors and trend forecasting companies, to navigating trade shows, and working in different territories, Fashion Wholesaling is the ultimate guide to an often overlooked but rewarding career path.Clearly illustrated case studies and industry-focused exercises put the journey from apparel factory to retailer into a practical, real-world context for anyone looking for a way into the business of fashion.Trade ReviewInvaluable in detailing the ins and outs of fashion wholesaling. It combines theory and practice in a thought-provoking way that allows the student to envision their own entry and success in the field! -- Jaye Thompson, Professor & Interim Director of Retail Merchandising, University of Minnesota, USATable of ContentsPreface Introduction 1. The Fashion Wholesale Business Wholesale Selling as a Career Option Structural Overview of the Fashion Industry Types of Wholesale Sales Reps Vendor-Rep Contracts Resources, Activities and Further Reading 2. Fashion Vendors and Wholesale Customers Wholesale Vendors Fashion Vendors The Implications of Scale Brand Goals Wholesale Customers Building a Customer Base Resources, Activities and Further Reading 3. The Wholesale Selling Environment Different Types of Selling Environments Fashion Trade Shows Trend Forecasting Companies Resources, Activities and Further Reading 4. The Wholesale Fashion Selling Process Making the Sales Presentation Sales Territories Forecasting Sales After the Order is Written Resources, Activities and Further Reading 5. Trends in Fashion Wholesale Selling The Changing Environment for Retailers and Wholesalers Trends in Fashion Wholesale Selling Wholesale Internet Selling Theories of Fashion Market Changes Resources, Activities and Further Reading Conclusion Glossary Bibliography

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Book SynopsisRelationships are at the heart of everything in life. But whilst we invest a considerable amount of effort into our personal relationships, we often overlook the professional kind. Yet this is the area of our lives where our investment of positive effort will generate significant benefits. Great Networking is full of candid, personal accounts of the ups and downs faced on the journey to become good at professional relationships, with real-life lessons from those who have developed mastery in connecting with others. Bringing into play social media and the virtual angle, this is a complete, unique guide for soulful professional relationship-building in the 21st century, from a practitioner who has walked the walk and who is sharing what she has learned over a 20-year career in professional services.

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Book SynopsisTrade Review“In The Water Paradox, Prof. Barbier draws on evidence from countries across the globe to show the scale of the problem and outlines the policy and management solutions needed to avert this crisis.” —John Singleton, Methodist Recorder“The Water Paradox is, however, jargon-free and readable, brilliantly detailing both problems and remedies. I hark back to Barbier’s words on the fountains of Rome. To learn that 2017 was the first time in 2,000 years that these hydro-engineering marvels were turned off in response to drought provokes tears of sorrow and frustration. We know that it is happening. We do not act. That is the paradox.” —Margaret Catley-Carlson, Nature‘’Edward Barbier does a fabulous job educating the reader on the state of water in the world and on ways to address associated water-issues. While the book is written for a non-technical audience, it is essential reading for water professionals and policy makers.’’ – Ariel Dinar, Distinguished Professor of Environmental Economics and Policy at the University of California, Riverside. "Barbier is the go-to person on water and water scarcity. This is a comprehensive guide for anyone who cares about one of the most important issues in this century.” – Dieter Helm, Professor of Economic Policy at the University of Oxford and author of Natural Capital: Valuing the Planet "clear and compelling... recommended reading for all interested in the pressing issue of water scarcity.” – Professor Anil Markandya, Former Scientific Director at the Basque Centre for Climate Change.

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Book SynopsisWhat is innovation? How is innovation used in business? How can we use it to succeed? Innovation, the ways ideas are made valuable, plays an essential role in economic and social development, and is an increasingly topical issue. Over the last 150 years our world has hit an accelerated rate of transformation. From aeroplanes to television and penicillin, and from radios to frozen food and digital money, the fruits of innovation surround us. This Very Short Introduction looks at what innovation is and why it affects us so profoundly. It examines how it occurs, who stimulates it, how it is pursued, and what its outcomes are, both positive and negative. Considering innovation today, and discussing future disruptive technologies such as AI, which have important implications for work and employment, Mark Dodgson and David Gann consider the extent to which our understanding of innovation has developed over the past century and how it might be used to interpret the global economy. ABOUT THE SERIES: The Very Short Introductions series from Oxford University Press contains hundreds of titles in almost every subject area. These pocket-sized books are the perfect way to get ahead in a new subject quickly. Our expert authors combine facts, analysis, perspective, new ideas, and enthusiasm to make interesting and challenging topics highly readable.Trade ReviewThis is one of the most thoughtful, succinct and useful introductions to innovation I have read. * David Willetts, formerly UK Minister for Universities and Science, author of A University Education. *Table of ContentsPreface 1: Josiah Wedgwood: the world's greatest innovator 2: Joseph Schumpeter's gales of creative destruction 3: London's wobbly bridge: learning from failure 4: Stephanie Kwolek's new polymer: from labs to riches 5: Thomas Edison's organizational genius 6: Innovating the futureReferencesFurther readingIndex

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Book SynopsisRarely has one economy asserted itself as swiftly--and as aggressively--as the entity we now know as Silicon Valley. Built with a seemingly permanent culture of reinvention, Silicon Valley does not fight change; it embraces it, and now powers the American economy and global innovation.So how did this omnipotent and ever-morphing place come to be? It was not by planning. It was, like many an empire before it, part luck, part timing, and part ambition. And part pure, unbridled genius...Drawing on over two hundred in-depth interviews, VALLEY OF GENIUS takes readers from the dawn of the personal computer and the internet, through the heyday of the web, up to the very moment when our current technological reality was invented. The book interweaves stories of invention and betrayal, overnight success and underground exploits, to tell the story of Silicon Valley like it has never been told before. These are the stories that Valley insiders tell each other: the tall tales that are all, improbably, true.

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Book SynopsisThis book covers the long history, from its origins through to the present day, of the historic Italian manufacturer Beta Motorcycles, active in the two-wheeled world for over 100 years, presenting previously unpublished material. A particularly versatile firm, over the decades Beta Motorcycles has proved capable of diversifying its products - building all kinds of motorcycle - and satisfying the mutating demands of its clientele. The Florentine marque built its own two- and four-stroke engines in-house, but has always been open to joint ventures with other European or Japanese firms. Founded as a bicycle manufacturer, Beta Motorcycles moved into the moped market in the 1960s, off-road motorcycles in the late 1970s, enduro models in the following decade and then scooters, for over 20 years, not to mentions the Trial sector in which it conquered eight World Championship titles. In more recent years the company has returned to the "classic" Motocross and Enduro categories and in 2016 collected a further two world titles, including the Constructors' Championship. The book features a comprehensive catalogue of every model and every engine produced by Beta Motorcycles during the course of over a century.

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Book SynopsisRupert Morrison is an industry leader and entrepreneur in data-driven business. He is the founder and CEO of Arahi and was previously the CEO and co-founder of Concentra Analytics. Based in London, UK, he is also an international conference speaker and industry writer, whose contributions have featured in Forbes, HR Director and Personnel Today. He is the author of Data-Driven Organization Design, also published by Kogan Page.Trade Review"Building a forward-looking OP&A unit is crucial at these times of increasing economic disruption. This book is so much more than an optional read." * Ian Kantor, Founder, Investec *"In his new book, Rupert astutely illustrates applying systems theory to organizational planning for driving outcomes in a complex environment. He gives us courage to rethink planning as a dynamic and insightful process to build long term organizational capabilities." * Shradha Prakash, VP, Future of Work, Org Design and Talent Enablement at Prudential Financial *"Rupert masterfully offers ideas, specific analytical tools and cases on planning, transformation, workforce, and technology to improve organizations. Anyone interested in creating more effective organizations will find this an exceptional guide." * Dave Ulrich, Rensis Likert Professor, Ross School of Business, University of Michigan Partner The RBL Group *"Leadership is about taking an organization from one place to another knowing that the movement can only come from the people. This book shows how data can power alignment, speed and purpose on the journey." * Pär Åström, President Gardena Division, Husqvarna Group *"In his new book Organizational Planning and Analysis, Rupert offers a compelling guide for executive and practitioner alike. If you truly believe that people are your organization's greatest asset and you have been frustrated with previous efforts to make a workforce transformation real, then look no further. Blending strategy, finance, workforce planning and analytics, this book offers a logical, evidence-based process for introducing OP&A as a new capability in your organization. Doing so will ensure that you can achieve sustained and measurable workforce success. Highly recommended." * David Stroud, Director, Workforce Insight Pty Ltd *"If you enjoyed Data-Driven Organization Design, the prequel to this book, then you'll love Organizational Planning and Analysis. Rupert is one of the genuine thought leaders in our field. He first outlined the key concepts outlined in this book to me as a guest on the Digital HR Leaders podcast. I was captivated. If you want to understand how to use data and analysis to build organizational capabilities through workforce planning and drive business success, then this is the book for you." * David Green, co-author of Excellence in People Analytics, Managing Partner at Insight222 and host of the Digital HR Leaders podcast. *"We all know, in theory, that planning and analysis founded on good data is an organizational must. Getting the theory into day-to-day practice is more problematic. Rupert Morrison clearly and carefully lays out why and how to do this. What's not to follow in his guidance? The benefits are huge." * Naomi Stanford, organization design author and consultant *"A practical guide to using data to continuously optimize organizational performance, aligning for innovation, agility and productivity. A must build muscle for all organizations today." * Kent McMillan, Managing Director, Global Organization Strategy & Design Lead, Accenture *"In a world where business leaders are told to reflect properly and plan effectively, this book equips them with the right questions to ask and a framework for generating continuous performance. Ultimately, it ushers in a leadership approach that is confident and clear in the face of an increasingly volatile and opaque business landscape. Essential reading." * John Brown, Founder and CEO, Don’t Cry Wolf *"Simplicity is something hard to achieve. OP&A is a simple yet very effective concept to solve one of the most complex challenges that organisations face today. This is an essential read to anyone in charge of teams." * Thiago R. Kiwi, Head of Marketing & Communications at Headspring Executive Development *Table of Contents Section - ONE: Introduction; Chapter - 1.1: Organizational planning and analytics; Chapter - 1.2: Data-driven organization design; Chapter - 1.3: Financial planning and analytics; Section - TWO: Making it real - Transformation and optimization; Chapter - 2.1: Introduction; Chapter - 2.2: Preparing to execute; Chapter - 2.3: Implementation; Chapter - 2.4: Ongoing optimization; Section - THREE: Workforce Planning; Chapter - 3.1: Introduction; Chapter - 3.2: Supply forecasting and top-down demand planning; Chapter - 3.3: Bottom-up position planning, finalizing the workforce plan and monitoring progress; Section - FOUR: OP&A analysis; Chapter - 4.1: Introduction; Chapter - 4.2: Laying the foundations for effective OP&A analysis; Chapter - 4.3: Ignoring statistical traps and leveraging data science; Section - FIVE: The OP&A function; Chapter - 5.1: Introduction; Chapter - 5.2: Stage 1: Scoping the macro operating design and writing the business case; Chapter - 5.3: Stage 2: Detailing the OP&A function; Chapter - 5.4: Stage 3: Making the OP&A function real; Chapter - 18: Glossary

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Book SynopsisFrom The New York Times best-selling author and host of Hidden Brain comes a counterintuitive, thought-provoking exploration of deception’s role in human success.

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Book SynopsisPort Business is essential reading for all those with an interest in trade and transportation and the role of ports in the global supply chain. It discusses the various types of ports in existence, identifies the major ports per category, analyzes what the key business drivers are, describes their governance, how they are managed, which trends influence them, and what kind of impact they have on supply chains. Dr. Jürgen Sorgenfrei uses his significant consulting and project development experience within the international ports, shipping, rail & logistics sector, and in global economics, trade, analytics, and forecasting as well as in intermodal hinterland transport to provide this comprehensive overview of port management. The book is a combination of a strong background in principles and practical knowledge and is an indispensable resource for those interested in maritime economics. .Table of ContentsPart 1: Development of Ports  1 Chapter 1: History of Ports: The Ten Aims of a Port  3 1.1 Ancient Egypt  3 1.2 Roman Empire  7 1.3 Constantinople  12 1.4 Venice and the Mediterranean Merchant Trade  15 1.5 Imperial China: Early Ming Dynasty  16 1.6 Hanseatic League  20 1.7 Historical Drivers of Port Development  28 Chapter 2: Driver of Port Business  31 2.1 Economic Drivers  33 2.2 Political Drivers  35 2.3 Logistical Drivers  38 2.4 Technical Drivers  40 2.5 Financial Drivers  44 2.6 The “Port Model”  45 2.7 Impact on “Port Master Planning” Process  49 Chapter 3: Major Commercial Ports  51 3.1 Classification of Ports  51 3.2 Container Ports  56 3.3 General Cargo Ports  61 3.4 Liquid Bulk Ports  65 3.5 Dry Bulk Ports  67 3.6 RoRo Ports  68 3.7 Ferry Ports  72 3.8 Passenger Ports  73 3.9 Cruise Ports  75 Part 2: Ports in Maritime Supply Chain  79 Chapter 4: The Role of Ports in Supply Chains  81 4.1 Definition “Ports”  81 4.2 Port Functions  83 4.3 Port Customer Groups  84 4.4 Port Cluster  86 4.5 “Port” Terms in Common Use  87 Port versus Terminal  87 Container Port  89 General Cargo Port  90 Bulk Port  90 RoRo Port  90 Ferry Port  90 Passenger Port  91 Cruise Port  91 Universal Port  91 Dedicated Port/Terminal  91 Main Port  93 Major Port  93 Minor Port  94 Hub Port + Feeder Port  94 Gateway Port  96 Way Port/Zero-Deviation Port  97 Transhipment Port + Transit Port  97 Regional Port  100 Sea Port  101 Deep Water Port  101 River Port  102 Inland Port  103 Dry Port  103 Free Port  103 State Port/Service Port/Public Port  104 Autonomous Port  104 Tool Port  104 Landlord Port  104 Private Port  105 Industrial Port/Factory Port  105 Home Port (Cruise)  105 Commercial Port/Noncommercial Port  106 Statistical Port  106 Big Port  106 Chapter 5: Trade & Transportation  107 5.1 Macroeconomic Relations  107 5.2 Drivers of Global Trade  116 Political Alliances and Free Trade Agreements  116 Deregulation and Privatization of Public Services  117 Distribution of Natural Resources  118 Globalization of Sourcing and Production  119 Spreading Out of Buyer Markets  120 Environmental Awareness  121 Innovations  122 Integrated Supply Chain Logistics  122 5.3 Antitrade Movements/Protectionism  123 5.4 Transport Value and Affinity  125 5.5 International Commercial Terms  131 Chapter 6: Ports in Transportation Chain  137 6.1 The Role of Ports in Supply Chain  137 6.2 Port Hinterland  143 Loco-Potential  147 6.3 Ports and Shipping Networks  148 Shipping Networks  148 Port Networks  154 6.4 Port Costs in Transportation Chains  161 Chapter 7: Cargoes  165 7.1 Port Cargo Categories  168 Liquid Bulk  171 Dry Bulk  173 General Cargo, Break Bulk, Heavy Lift, Oversized  174 Container  177 RoRo Cargo  179 All Cargoes  180 7.2 Cargo Measurement  183 Linear Measure or Unit of Length: Two-Dimensional  184 Solid Measure or Cubic Measure: Three-Dimensional  185 Weight Measure/Ton Deinitions  185 Billing Systems: Weight + Volume  187 Arabesque: Additional “Ton” Definitions  189 Unit Measure  191 Twenty-Foot Equivalent Unit (TEU)  191 Intermodal Transport Unit (ITU)  193 Flat or Flat Rack  193 RoRo Unit or RoRo Flat  193 Car Equivalent Unit (CEU)  194 Verified Gross Mass (VGM)  195 7.3 Errors in Port Cargo Measurement  195 Workflow Difficulties  196 Ineffective Enforcement  196 Perception that Weight Is Peripheral  196 Using Different Standards to Measure  197 Statistical Consequences  198 Part 3: Port Management  203 Chapter 8: Frame Conditions  205 8.1 Port Business Environment  205 8.2 Basic Management Concepts  208 8.3 Port Labor Organization  217 8.4 Cultural and Religious Influence  220 Chapter 9: Port Commercialization and Privatization  223 9.1 Background for Port Reform  223 9.2 Commercialization  225 9.3 Privatization  227 The French Example  228 9.4 Ways to Privatize  229 Chapter 10: Port Governance  233 10.1 Port Authorities  233 10.2 Sphere of Activity: The PA-Paradox  238 10.3 Objectives of a Port Authority  243 10.4 PA Task Overview  248 Executive Management  248 Strategic Planning  249 Engineering and Real Estate  251 Access Channel and Turning Basins  252 Finance and Administration  253 Legal  257 Human Resources  259 Origination/Business Development  259 Public Affairs and Economic Analysis  260 Port Security and Emergency Operations  261 Terminal Operations (Optional; Often for Smaller Ports)  262 10.5 Port Policy and Regulation  263 10.6 Intraport Competition  266 10.7 Case Studies  269 Port of Rotterdam Authority, The Netherlands  270 The Maritime and Port Authority of Singapore, Singapore  274 Port of Los Angeles, USA  277 Chapter 11: Port Operator  283 11.1 Classification  284 11.2 Terminal Operator  288 11.3 Port Facilities Operator  292 11.4 Port Service Operator  294 11.5 Global Container Terminal Operator  296 11.6 Terminal Operators Growth Path  310 Chapter 12: Port Cost Analysis  313 12.1 Port Dues  316 12.2 Cargo Fees  323 12.3 Miscellaneous  325 12.4 Port Costs Benchmarking  326 Chapter 13: Cargo Demand Forecasting  331 13.1 Port Master Plan  332 13.2 Demand Forecasting Models  335 13.3 Case Studies  341 Chapter 14: Financing Port Development  345 14.1 Financial Planning  348 14.2 Public-Private Partnerships  353 Principles of Port Investment Finance  354 Financing Structure  355 Debt  356 Equity  357 14.3 Alternative Port Financing and Management Schemes  357 Chapter 15: Lobbying  361 15.1 Mission of Port Lobbying  362 15.2 Players and Target Groups  363 15.3 Advocate of Port Policy  369 15.4 Port Marketing  372 Part 4: Subjects with a Major Impact on Port Business  377 Chapter 16: Increased Economic Efficiency  379 16.1 Economies of Scale for Ships and Ports  379 Container Vessel Size  379 Larger Terminals  383 Deep Water  384 Dedicated Terminals; Vertical Integration; Concentration  385 Horizontal Integration  386 16.2 Performance Measurement  387 Technical Port and Terminal Indicator  387 Trade Indicator  389 Weighting Rules  391 16.3 Productivity of Container Terminals  392 16.4 Overcoming Market Imbalances  401 16.5 Port Competition  402 Chapter 17: Tendency to Oligopolize  405 17.1 “Big Is Beautiful”—Impact of Mega Vessels  406 17.2 Vertical Integration of Services  410 17.3 Horizontal Integration of Services  413 Chapter 18: Affairs of Geostrategic Concern  417 18.1 Port Positioning in Global Container Trade  417 18.2 Offshore Resourcing  421 18.3 OBOR/BRI/New Maritime Silk Road  424 18.4 Arctic Shipping  427 Chapter 19: Global Maritime Bottlenecks  431 19.1 Major Oil Chokepoints  431 19.2 Strategic Canals: Panama, Suez, etc.  437 19.3 Backlash on Ports  445 Chapter 20: Port-City Interface  447 20.1 Historic Port-City Relations  447 20.2 Regional & City Development Policies  450 20.3 Port Industry  452 20.4 Cruise Shipping/Tourism  455 20.5 Port Hinterland Access  457 Chapter 21: Port Community Systems  461 21.1 Background of PCS  461 International PCS Association—Definitions  463 Typical PCS Services  464 21.2 Big Data in Port Business  465 21.3 Maritime 4.0  468 21.4 Game Changer: Blockchain  470 Chapter 22: Environmental Issues  473 22.1 Emission Control Areas  475 22.2 Bunker Fuel  480 Alternatives—LNG, Methanol, and Scrubbers  483 22.3 Green Ships  484 22.4 Green Ports  486 22.5 Marine Environment  488 Appendices  491 Appendix A: Abbreviations  493 Appendix B: Glossary  499 Appendix C: Bibliography  511 Articles and Working Papers  511 Books  512 Dissertations and Theses  514 Magazines, Newspapers, and Periodicals  516 Maritime Statistics  517 Private Reports and Documents  517 Public Internet Websites (plus date when visited)  518 Appendix D: Definition: “Container”  521 Index  527

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Book Synopsis** FROM THE INTERNATIONALLY BESTSELLING AUTHOR ****Previously published as The Little Book of Lykke**A wonderful guide to happy living. It''s based on hard evidence and written with a wonderful sense of fun Richard Layard, Centre for Economic Performance, LSE and author of HappinessHappiness is just around the corner with this practical guide from happiness researcher Meik WikingMeik Wiking understands happiness better than anyone. In his role as Founder and CEO of the world''s only Happiness Research Institute, he has travelled the globe interviewing the world''s happiest people to discover the key components of happiness.In The Key to Happiness, Meik explores the hidden treasures which can improve your happiness, and divides them into the six building blocks of happiness; togetherness, money, health, kindness, trust and freedom. For each happiness block he offers practical tips: for togetherness he encourages setting up a mini-library in your apartment building or starting a tool-sharing programme in your street; for kindness he suggests leaving a surprise gift on a stranger''s doorstep, helping a tourist find their way or telling someone who means a lot to you that they do.Drawing on social science, case studies and Meik''s original research, this practical guide shows us that you can find happiness in a simple way of life. While Meik has travelled across the globe to discover the secrets of the world''s happiest people, this book shows us that you can be just as happy where you are.This book is the perfect guide on how to survive and navigate the modern world with a smile on your face.An inspiring and highly engaging exploration of what really makes us happy, all underpinned by the latest research Dr Mark Williamson Director of Action for HappinessPRE-ORDER THE HYGGE HOME, THE NEW BOOK FROM THE AUTHOR OF THE LITTLE BOOK OF HYGGE Trade ReviewAn inspiring and highly engaging exploration of what really makes us happy, all underpinned by the latest research. Packed full of insights into what makes some societies happier than others as well as lots of practical action ideas that we can put into practice in our own lives. Highly recommended. -- Dr Mark Williamson * Director of Action for Happiness and Author of Mindfulness *A wonderful guide to happy living. It's based on hard evidence and written with a wonderful sense of fun. -- Richard Layard * Centre for Economic Performance, LSE and author of Happiness. *'The Key to Happiness shows what can happen when a good story teller gets his hands on fundamental research about what makes for happier lives. It contains a masterful survey of the key results from happiness research, a distillation of shrewd tips for improving the lives of those around you, and a brilliant world-wide selection of illustrated examples that deliver happy moments, of both the 'ah-ha' and 'ha-ha' types. It is a happy book about happiness, written with a twinkle and packaged with Danish style' -- John Helliwell * Economist and Editor of the World Happiness Report *'Drawing on insights from psychology, the study of happiness and global data, Meik Wiking makes a strong case for why happiness matters and how, through practical activities, we can increase our own wellbeing' -- Dr David Halpern * Chief Executive of the Behavioural Insights Team and author of The Hidden Wealth of Nations *'Happiness can be elusive, even for people who are mentally healthy. Many people, such as those with depression or anxiety who are struggling through darker times, may feel they want to give up the fight. That is why the charming and thought-provoking The Key to Happiness could lighten, guide and inspire so many' -- Marjorie Wallace * CEO of SANE mental health charity *Travelling around the world, he learns what works best where and distils these lessons into a lovely life plan that celebrates community spirit, from communal gardening to dog sitting and the benefits of hanging out with friends and family * Sunday Express *Meik's new book looks further afield this time, identifying the keys to contentment from around the globe * Mail on Sunday *Wiking goes in search of the real meaning of happiness, and finds it has little to do with wealth. A funny, inspiring read * Sunday Express *Prepare to love lykke, the Danish word for happiness and fortune, with The Little Book of Lykke by Meik Wiking, whose Little Book of Hygge sold half a million copies. Wiking goes in search of the real meaning of happiness, and finds it has little to do with wealth. A funny, inspiring read * Psychologies *

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Book SynopsisBuild a âœcognitive brandâ that connects with your customers in the deepest, most meaningful waysSuccessful marketing is all about unlocking the door to peoplesâ thoughts, feelings, memories, and fantasies. Tap into one or more of these, and your brand will stick forever.In Branding Between the Ears, world-renowned marketing thought leader Sandeep Dayal explains how to leverage behavioral psychology, social anthropology, and neuroscience to decode what goes on in consumer mindsâand create effective marketing strategies to build the kind of loyalty that fuels todayâs iconic brands. Dayal reveals that most successful cognitive brands are architected around three questions consumers ask themselves: Does this brand give me good vibes? Does what this brand says make sense to me? Will I be happier if I buy this brand? These three factorsâgood brand vibes, brand sense, and brand resolveâare the hidden mantra that push cTable of ContentsPART ONEHOW BRAIN SCIENCE IS REVOLUTIONIZING BRANDINGCHAPTER 1 Brands That Rock CHAPTER 2 Beyond the Illusions of the Past CHAPTER 3 Right Between Your Ears PART TWOCOGNITIVE BRANDS: DESIGNCHAPTER 4 Brands That Work the Way the Brain Does CHAPTER 5 Brand Vibes: Tugging at the Heartstrings CHAPTER 6 Brand Sense: Using System 1 Easersto Go with the Flow CHAPTER 7 Brand Sense: Using System 2 Deliberatorsto Form New Brand Loyalties CHAPTER 8 Brand Resolve: A Mantra for Happiness CHAPTER 9 For the Love of Kids CHAPTER 10 Brands with Purpose PART THREECOGNITIVE BRANDS: EXECUTIONCHAPTER 11 Tales from the Trenches—Brand Execution CHAPTER 12 Brand Sensations CHAPTER 13 Minding Your Manners CHAPTER 14 Where Do We Go from Here? Acknowledgments Notes Index

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a huge range and FREE tracked UK delivery on ALL orders.

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Book SynopsisPeter Clough is former Head of Psychology at Hull University, UK. Based in East Yorkshire, UK, he is recognised as a leading applied academic authority in this field.Doug Strycharczyk, based in Chester, UK, is MD for AQR, an organisation which has been instrumental in most of the pilots which lead to the adoption of mental toughness in new sectors.John Perry is Lecturer in Sport and Exercise Psychology at the University of Limerick, Republic of Ireland, and was formerly Head of Psychology at Mary Immaculate College.Trade Review"The book reveals that our level of mental resilience is not something that is decided upon at birth; it can be improved over the course of an individual's life. There are many practical strategies for building mental resilience and I have recommended the utilization of Mental Toughness as a main assessment tool for candidate selection and filtration for leadership development programs. For anyone who seeks a genuine change in his life or others' lives; this is the starting point!" * Aisha Al Suwaidi, CEO - HR Policies Sector Federal Authority for Government Human Resources (FAHR) – UAE *"As a major contribution to understanding what makes us resilient, purposeful and effective in our everyday lives, this book remains highly relevant to meeting the unprecedented challenges we face today. Offering a unique blend of deep and rigorous inquiry, enriched with compelling evidence and human insight, it is a must read for anyone concerned with optimizing human effort, workforce wellbeing and organizational success." * Dr Neil Wooding, People Group Director, UK Ministry of Justice *"MTQ is the new science of resilience and mental toughness, testing our teams and supporting them in their growth continues to be pivotal for their success and ours. This is an essential tool for leaders looking to identify, support and escalate talent growth across their teams and organizations." * Andrew Stotter-Brooks, Vice President Learning and Development, Etihad Aviation Group *"In their 3rd Edition of Developing Mental Toughness, the authors have taken their decades-long investigation into defining, describing and developing mental toughness to the next level. Thoughtfully updated for the third decade of the 21st century, it includes new assessment tools such as the MTQ Plus, deeper explanations of the critical components of mental toughness, updated case studies, and hints toward the direction of future developments in mental toughness with the leveraging of the latest technologies and digital applications. As a former special operations military officer, professional educator and mental toughness practitioner, this edition becomes my new cornerstone reference." * Daniel C. Daoust, LTC (Ret.), Director, Norwich Pro, The College of Graduate and Continuing Studies, Norwich University, USA *"Many books will make a reader smarter, or better informed. This is one of the few that will make the reader much wiser. A very useful addition to any manager's library." * Neil Scales OBE, Director-General, Department of Transport and Main Roads, Queensland, Australia *"As a Mental Toughness Coach, I find that having the self-awareness of your own mental toughness and of others around you, can enhance both personal development and leadership skills. This is a great and informative update for those seeking to better understand themselves and the application of Mental Toughness." * Lucy Julian, Qualified Mental Toughness Coach and Member of the International Mental Toughness R&D Advisory Board, who is also a Director at Deloitte AG *"This book provides an excellent introduction to an increasingly relevant concept. Strycharczyk, Clough and Perry debunk misleading myths and explain the evidence base in accessible and engaging ways. This is a 'must-read' for applied Psychologists and for professionals from Human Resources, Organisational Development and Sports Performance domains. For the lay-reader, it provides an excellent toolkit for helping both 'the tough' and 'the sensitive' deal with the constantly shifting challenges of life in the 21st century." * Professor Fiona Earle, Director, Centre for Human Factors, University of Hull *"Developing Mental Toughness is a must-read for psychology practitioners, HR professionals, coaches and anyone working in a development related field. The model can be applied in any formal and informal setting, and the case studies are very useful and relatable. Since 2020, this topic has become very important, as developing mental toughness is crucial to being able to cope in the current global climate." * Dr Alia Serkal, Head of People Learning & Growth, Du Telecom, UAE *"This revised edition presents the detail behind the beautifully simple yet scientific and academically proven Mental Toughness concepts. This book helps us to understand something which has been hard to do until now - self-awareness about how we approach things mentally when events occur to us or around us - and what that means for our performance our wellbeing and our ability to thrive in a VUCA world." * Jason Wyatt, Global Aftersales Training Manager, JCB, UK *"For over 21 years we have scoured the world to bring our clients the very best Organisational Development programmes possible. The Mental Toughness tool immediately stood out for its robustness, ability to measure, practicality and, most importantly, ability to develop and support individuals and teams across the broad spectrum of organizations we work with in Australia." * Dean Gale, Managing Director, Phuel, Australia *Table of Contents Chapter - 01: Introduction; Chapter - 02: The importance of stress; Chapter - 03: Developing the model and the MTQ48; Chapter - 04: Mental toughness and the MTQ48 measure; Chapter - 05: Control; Chapter - 06: Commitment; Chapter - 07: Challenge; Chapter - 08: Confidence; Chapter - 09: Mental toughness and its relationships with other important models – Mindset, positive psychology and emotional intelligence; Chapter - 10: Decision making; Chapter - 11: Mental toughness and fatigue – The impact of mental toughness on the development of fatigue; Chapter - 12: Mental toughness and the world of work (1) – Stress, motivation, leadership, coaching and teamworking; Chapter - 13: Mental toughness and the world of work (2) – Assessment and development, and talent management; Chapter - 14: Employability – A key issue for the 21st-century employer and employee; Chapter - 15: Using the MTQ48 measure to improve self awareness; Chapter - 16: Mental toughness and the world of education and the development of young people; Chapter - 17: Mental toughness in sport; Chapter - 18: Mental toughness and its link to the social and health sectors; Chapter - 19: Can mental toughness be developed? – The practitioner’s and psychologist’s perspectives; Chapter - 20: Using the mental toughness model and the MTQ48 in coaching and mentoring; Chapter - 21: Positive thinking; Chapter - 22: Visualization; Chapter - 23: Anxiety control and relaxation – A physiotherapist’s perspective; Chapter - 24: Attentional control; Chapter - 25: Goal setting; Chapter - 26: Research and evidence-based practice using the MTQ48

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Book SynopsisSue France has over 30 years' experience as a secretary and Executive Assistant. She was previously the Emeritus UK Chairman for International Management Assistants organisation and was awarded the prestigious award of The Times Crème PA/DHL PA of the Year 2006. Sue presents at PA conferences throughout the world, and is also involved in training and coaching PAs and secretaries. She is based in Cheshire, UK.Table of Contents Chapter - 01: Introduction; Chapter - 02: The Leadership Challenge; Chapter - 03: How to Motivate Yourself and Your Teams; Chapter - 04: Developing Emotional Intelligence; Chapter - 05: Leading Effective Teams to Success; Chapter - 06: Performance Management; Chapter - 07: Coaching; Chapter - 08: How to Communicate with Different Personality and Behavioral Styles; Chapter - 09: Managing Projects; Chapter - 10: The Art and Science of Effective Negotiation; Chapter - 11: Change Management - How Can You Help

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Book Synopsis Barbara Casu is the Director of the Centre for Banking Research at Bayes Business School, City, University of London where she is Professor of Banking and Finance. She is also the Director of the Bayes Executive PhD Programme. She has over 50 publications in peer-reviewed journals, including Review of Economics and Statistics, Journal of Money, Credit and Banking and Journal of Corporate Finance. Claudia Girardone is Professor of Banking and Finance, Director of Essex Finance Centre (EFiC) and the Essex Business School's Director of Research. She has published over 50 articles in peer-reviewed international journals, including Journal of Corporate Finance, European Journal of Operational Research, Journal of Financial Stability and Journal of Financial Services Research. Philip Molyneux is Emeritus Professor at Bangor University. He previously was the Dean of the CollegTable of ContentsPreface Acknowledgements List of abbreviations and acronyms Part 1 Introduction to banking 1. What is special about banks? 2. Bank activities and services 3. Types of banking 4. International banking 5. Islamic banking Part 2 Central banking and bank regulation 6. Central Banking 7. Bank regulation and supervision 8. Bank failures and banking crises Part 3 Issues in bank management 9. Banks' balance sheet and income structure 10. Bank financial management 11. Banking risks 12. Bank risk management Part 4 Comparative banking markets 13. Banking in the UK 14. Banking in Europe 15. Banking in the US 16. Banking in Japan 17. Banking in emerging markets Part 5 Advanced topics in banking 18. Banks and markets 19. Mergers and acquisitions 20. Bank competition and financial stability Appendix A1 Interest rates, bonds and yields Appendix A2 Introduction to portfolio theory Glossary References and further reading Index

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Book SynopsisFor too long, we have bought into the myth of separation: the story that we each win or lose through the relentless pursuit of self-improvement, achieving personal and organizational goals and increasing consumerism. This has led us to being more lonely, exhausted, and disconnected than ever, with a devastating impact on our 'personal' lives, families, communities, organizations and the planet. Not Being invites us to be curious about a different way of life. It argues that beyond our actions and thinking, it is our very identities that need to transform. To be successful and thrive in this increasingly precarious, polarised, and interconnected world, we all need to become a bigger and bolder vision of who we are. Through a range of inspirational stories from people in many different walks of life, Not Being is the essential guide to a more dynamic, meaningful, and rewarding way of life. It completes the trilogy of Not Knowing and Not Doing by closing the gap on what we need to know, do and be.

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Book SynopsisWin in a world of increasing choice by becoming the clear, unique fit. The gig economy is made up of project-based, or on-demand services, that can be provided by anyone. The common denominator in the gig economy is technology, so our modern online-lives provide the perfect marketplace for the ever-diversifying opportunities in the gig economy. By some estimates, 2020 will see half of all workers involved in the gig economy. Are we ready for this seismic shift in our work lives? aFreelancers need to clearly answer "Why choose you?" so that they stand out in the new economy. Because all workers in the gig economy need to bluntly pose this question to themselves, The Gig Is Up is designed to answer this one key point head-on, giving readers innovative tools like Unique Value Proposition to confidently step up. The Gig Is Up offers the best boots-on-the-ground methods for success, by evolving the reader's perspective and process. Many books on the gig economy focus on letting people live out their dreams, instead of looking at the realities of what it truly takes to win in a world of increasing choice. People need to understand how to compete and how to put the best version of themselves up front and center. The goal in competing today is to not only be chosen, but to move toward becoming the only choice, over and over again

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Book SynopsisA first-of-its-kind, science-backed toolkit takes a holistic approach to burnout prevention by helping individuals, teams, and leaders build resilience and thrive at work. Burnout has become one of the most talked about workplace topics, and its impact is far-reaching. The 24/7 pace of work, constant demands, and scant resources can easily put busy professionals on a path to burnout, a cycle that has only accelerated during the COVID-19 pandemic. Burnout affects the health and well-being of the entire organization, yet most attempts to help focus on quick-fix strategies aimed at individuals. Something is missing. In Beating Burnout at Work: Why Teams Hold the Secret to Well-Being and Resilience, Paula Davis, founder of the Stress & Resilience Institute, provides a new framework to help organizations prevent employee burnout. Davis's research-driven, fast-reading, and actionable book is the first of its kind to explore a new solution to the burnout problem at work: a comprehensive approach focused on building the resilience of teams of all sizes. Davis argues that teams, and their leaders, are uniquely positioned to create the type of cultures that are needed to prevent burnout. In Beating Burnout at Work, Davis shares stories from her work coaching, teaching, and training leaders and teams of all sizes, and she explores:How she navigated her own burnout as a lawyer, and how that led her to study burnout and launch a business with the aim of helping organizations and their employees become more resilient; How teams and leaders can utilize simple, science-backed strategies to create cultures that promote resilience and well-being and reduce burnout; How the Mayo Clinic, one of the most renowned medical centers in the world, has developed a powerful model to reduce burnout in its organization; How organizations dealing with high-stress challenges, including the US Army, work to increase resilience in a systemic way; andHow the German company trivago is piloting a new approach to work amid COVID-19 in order to increase team connection and resilience.Solving the burnout puzzle requires a systemic approach. In Beating Burnout at Work, Davis offers an actionable method to help leaders create cultures of well-being and resilience in their organizations.Trade Review"Timely lessons, in mercifully compact form." * Financial Times *"Searching, empathetic, and timely . . . . Davis describes the burnout process as more complicated than simply being tired from working too hard; she views it as a manifestation of chronic workplace stress, and as a 'gateway process' to more serious health problems, such as depression and panic attacks. She asserts that the key to getting through burnout is to avoid trying to do so alone. The silver bullet, she says, is teamwork." * Kirkus *"Building resilience is a team sport, not an individual trait. In this groundbreaking book, Paula Davis gives us a roadmap for creating stronger teams and sustainable well-being. Beating Burnout at Work is loaded with practical strategies and steeped in great research." * Tom Rath, author of Life's Great Question and StrengthsFinder 2.0 *"In Beating Burnout at Work, Paula Davis provides a critical field guide for explaining burnout in your organization as well as some practical steps that organizations and teams can use to avoid it. This book is a must for anyone who's feeling overwhelmed and looking to find ways to get back into balance." * Dr. Laurie Santos, Professor of Psychology at Yale, Host of the Happiness Lab Podcast, and Creator of Yale's Most Popular Course, Psychology & the Good Life *"The COVID-19 pandemic only exacerbated a trend that has permeated throughout the workplace: We're all feeling more stretched, more exhausted, and more overwhelmed. Beating Burnout at Work highlights how we can diagnose burnout, and how leaders can change work practices to ensure their employees are able to bounce back stronger and more resilient than before." * Dr. Jon M. Jachimowicz, Assistant Professor, Organizational Behavior Unit, Harvard Business School *"Not only was Beating Burnout at Work informative, but reading it was delightful. Davis nailed the art of delivering complex, evidence-based information using accessible language, a smooth cadence and such a relatable voice. Best of all is the way she animated key points with anecdotes and storytelling. Here is how engaged I was: If the book were a person I would take it to lunch immediately just to swap stories with a smart friend." * Alyssa Brennan, Director, Strategic Projects, Global Security & Resilience Services at Google *"The unique team and systems approach in Beating Burnout at Work is practical and goes beyond treating the symptoms of individual burnout to identifying and treating root causes that impact everyone in the work environment. This sets the stage for lasting change." * Beth Hammer, MSN, RN, ANP-BC *"I don't remember being a part of a team that enjoys getting together and talking through issues as much as the group I'm working with now, and I can credit much of that to the tools Paula gave us and shares in her book, Beating Burnout at Work." * Lauren A. Shure, Maj, USAF, Deputy Chief, Special Victims' Counsel *"Understanding how to avoid burnout and build resilience in yourself and in your team is, more than ever, a foundational and essential skill. No one understands this topic more deeply than Paula Davis, and in Beating Burnout at Work she outlines a powerful data-driven and research-based framework for countering burnout." * Jack Newton, CEO and Founder, Clio, and author of The Client-Centered Law Firm *"Paula is a thought leader in the application of the science of resilience to teams, and I'm excited that she has translated her incredible work into such a user-friendly guide for leaders and organizations. As questions about the future of work increase, her book opens the door for a much-needed conversation about burnout and how to create positive cultures at work." * Mary Shen O'Carroll, Director of Operations, Technology & Strategy, Google *

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Book SynopsisA Wall Street Journal BestsellerYour personal goals need a long-term strategy.It's no secret that we're pushed to the limit. Today's professionals feel rushed, overwhelmed, and perennially behind. So we keep our heads down, focused on the next thing, and the next, without a moment to breathe.How can we break out of this endless cycle and create the kind of interesting, meaningful lives we all seek?Just as CEOs who optimize for quarterly profits often fail to make the strategic investments necessary for long-term growth, the same is true in our own personal and professional lives. We need to reorient ourselves to see the big picture so we can tap into the power of small changes that, made today, will have an enormous and disproportionate impact on our future success. We need to start playing The Long Game.As top business thinker and Duke University professor Dorie Clark explains, we all know intellectually that lasting success takes persistence and effort. And yet so much of the relentless pressure in our culture pushes us toward doing what's easy, what's guaranteed, or what looks glamorous in the moment. In The Long Game, she argues for a different path. It's about doing small things over time to achieve our goals—and being willing to keep at them, even when they seem pointless, boring, or hard.In The Long Game, Clark shares unique principles and frameworks you can apply to your specific situation, as well as vivid stories from her own career and other professionals' experiences. Everyone is allotted the same twenty-four hours—but with the right strategies, you can leverage those hours in more efficient and powerful ways than you ever imagined. It's never an overnight process, but the long-term payoff is immense: to finally break out of the frenetic day-to-day routine and transform your life and your career.Trade ReviewNamed one of the Best Work and Management Books of the Past Year by Charter"…breezily presents very common sense advice about careers and business. Among Clark's recommendations: adopt the '20% time' approach popularized by Google and devote that portion of your time to exploring new areas." — Charter"Dorie's book helps us … create the kind of interesting, meaningful lives we all seek." — Forbes"Few people understand strategic thinking as well as Dorie Clark…" — Inc. magazine"Clark's rich and varied background—college graduate at 18, award-winning journalist, presidential campaign adviser, documentary filmmaker, and more—uniquely positions her to advise people on how to accomplish anything they want." — Civil Engineering MagazineAdvance Praise for The Long Game:"Filled with hard-earned wisdom, The Long Game is the book so many of us need right now. Dorie Clark's best book yet." — Seth Godin, author, This Is Marketing"Dorie Clark has written an essential book that addresses the leadership challenge of our time: solving hard problems in a world with a limited attention span. The Long Game is a blueprint for building our organizational futures." — Frances Frei, coauthor, Unleashed"As always, Dorie Clark delivers the goods. By telling the stories of an array of high achievers, she shows the importance of strategic patience and the enduring power of curiosity and resilience. Prepare to take notes!" — Daniel H. Pink, author, When, Drive, and To Sell Is Human"If you want to create a blue ocean strategy for your career, read The Long Game. In this essential guide, Dorie Clark shows you how to build a unique and powerful professional trajectory."— Renee Mauborgne, New York Times bestselling coauthor, Blue Ocean Strategy and Blue Ocean Shift; Distinguished Fellow of Strategy and International Management, INSEAD"If you've ever felt like you don't have enough hours in the day, you have to read The Long Game! Clark will help you strip away the things on your calendar that keep you from spending time on what's most important and achieving your ultimate goals." — Marshall Goldsmith, New York Times bestselling author, Triggers, Mojo, and What Got You Here Won't Get You There; winner of Lifetime Achievement Award, Institute for Management Studies; and two-time winner, Thinkers50 Leadership Award"The Long Game offers a thoughtful, practical, and compelling approach to achieving one's higher ambitions in a demanding, short-term-focused world. A very worthy read." — Doug Conant, founder and CEO, ConantLeadership; Chairman, CECP; former CEO, Campbell Soup Company"If you want to take control of your life and career—and cultivate the habits for success—read The Long Game." — Charles Duhigg, bestselling author, The Power of Habit and Smarter Faster Better"To redefine success on your own terms and build a life that matters, read The Long Game." — Keith Ferrazzi, New York Times bestselling author, Never Eat Alone and Leading Without Authority"This is one of those rare books that can help us refocus on what truly matters. Masterfully written and packed with actionable advice, Dorie Clark's The Long Game shows us how to break the every-day-is-a-sprint cycle and discover our comfortable, personal marathon pace." — Francesca Gino, Tandon Family Professor of Business Administration, Harvard Business School; bestselling author, Rebel Talent"If you're interested in building and living a truly meaningful life, this wonderful précis by my extraordinary friend Dorie Clark is for you. It's full of specific, actionable advice that you'll be able to apply immediately." — Hubert Joly, former Chairman and CEO, Best Buy; Senior Lecturer of Business Administration, Harvard Business School; and author, The Heart of Business"Be prepared never to look at your life the same way again. The Long Game is a must-read for anyone desperate to be liberated from the shackles of the screen and discover a life post-Covid." — Martin Lindstrom, bestselling author, The Ministry of Common Sense and Buyology"Success is not a question of how much stuff you get done. It's not even a question of what you manage to achieve. Instead, it's knowing your purpose in life and taking the right steps to fulfill your potential. Dorie Clark is one of my favorite writers, and The Long Game may be her best book yet. Filled with inspiring examples and practical advice for how to approach your career differently, this book will quite literally change your life. I highly recommend it." — Erin Meyer, author, The Culture Map; coauthor, No Rules Rules; and Professor of Management Practice, INSEAD

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Book SynopsisTable of ContentsIntroduction xxvii Chapter 1 • Stages of an Implementation Overview 1 What Is Microsoft Dynamics? 1 The Client Journey 2 Implementation Methodologies 5 Waterfall and Sure Step 5 Agile and Scrum 7 Triple Constraints 8 The Bottom Line 9 Chapter 2 • What to Do Before You Begin a Project 11 Identify Your Project Team and Stakeholders 11 Executive Sponsor 12 Project Owner 12 Business Process Owner(s) 13 Project Manager 13 Core Team and a Core Team Lead 14 Subject Matter Experts 14 IT Resources 15 Time Commitment by Role 17 Identify Your Processes in Scope 18 Clean Up Your Data 19 Identify Your “Master” Data 19 Develop Naming Conventions 20 Identify System Owners 20 Find and Resolve Duplicates and Incorrect Data 20 Define Your Success Metrics 21 Possible Benefits 22 Building Your Business Case and Securing Funding 23 How Much Should an ERP Project Cost? 24 Costs to Include in Your Calculations 24 Capitalizing Costs 25 Contingency 27 Return on Investment (ROI) 27 Gaining Approval 28 The Bottom Line 29 Chapter 3 • Four Keys to Consider When Buying an ERP or CRM Solution 31 Selection Process 31 Selection Consultant 32 Decision Maker 33 The Four Keys 33 Fit 34 Platform 35 Implementer 39 Cost 41 Building Your Scorecard 44 The Bottom Line 45 Chapter 4 • How to Evaluate and Buy Business Application Software 47 Buying Process Steps 47 Qualification Stage 48 Discovery and Demonstration Stage 49 Selecting Your Vendor 51 Leadership or Board Approval 54 Moving Forward 54 The Bottom Line 54 Chapter 5 • Organizing Your Team for Success and Project Governance 57 RACI 57 Your Project Team 58 Your Partner’s Implementation Team 59 Executive Sponsor 60 Engagement Manager 60 Project Manager 60 Solution Architect or Solution Delivery Manager 60 Functional Consultant or Consultants 61 Technical Consultant 61 Development Lead and Developers 61 Integration Architect 61 Data Migration Specialist 62 Project Governance 62 Project Communication 62 Resource Loading 62 Project Schedule 66 Document Repository 67 Budget Tracking 68 Change Requests 68 Project Management Plan 68 The Bottom Line 69 Chapter 6 • Sprints and Tools Needed to Run Your Project 73 Definition of a Sprint 73 Length of a Sprint 74 Start and End of a Sprint 74 Delivering Value in a Sprint 74 Backlog 75 Project Backlog 75 Sprint Backlog 76 Allocating Work to Team Members 76 Sprint Success Rate 76 Sprint Meetings 77 Sprint Planning 77 Sprint Review 77 Sprint Retrospective 78 Stand-up Meetings 78 Work Definitions 79 Epic 79 Feature 79 User Story 80 Requirement 80 Research Task 80 Design Task 80 Development Task 81 Test Task 81 Other Task 81 Test Case 81 Test 81 Bug (Defect) 81 Risk 81 Issue 82 Change Request 82 Code and Changesets 82 Azure DevOps 82 DevOps Fields 82 Progress Reporting 83 Analytical Views 83 The Bottom Line 84 Chapter 7 • Change Management Throughout Your Project 87 Success Criteria 88 Use of Satisfaction Surveys 89 Nine Steps to Change Management 90 Leadership Alignment 90 Organization Evaluation 91 Outline Your Business Process Change Steps 92 Develop a System Vision that Provides Benefits to All Stakeholders 92 Communicate Effectively 92 Maximize the Team’s Time in the New System 94 Train Effectively 94 Set Realistic Expectations for the System Just After Go-Live 94 Support Your Team Members After Go-Live 95 Steps to Business Process Change 95 Importance of Adoption 96 The Bottom Line 96 Chapter 8 • Organizing Your Business by Processes 99 Common Language Businesses Speak 99 Operations 100 Sales 100 Finance and Administration 100 Standard Processes 100 Process Hierarchy 102 Process Category 102 Process Group 103 Process 103 Sub-processes, Tasks, Activities, and Requirements 104 Discovering Your Processes 104 SIPOC 104 Core Team Members 106 Rounding Out Your Scope 106 The Bottom Line 106 Chapter 9 • Independent Software Vendors—Filling Gaps and Managing Partnerships 109 The Purpose of ISVs 109 Hosting Providers 110 Private Hosting 111 SaaS-Style Hosting 111 Industry ISVs 111 Deciding If You Need an Industry ISV 112 Functional ISVs 113 Missing Functionality 113 Advanced Features 113 Missing Connector 113 Automation 114 Reporting Extensions 114 Deciding If You Need a Functional ISV 114 Working with ISVs 114 Budgeting for ISV Solutions 115 Implementation Partner or Customer Managed 115 Buying the ISV License or Subscription 115 Implementation of ISV Products 116 Manage Your ISV Projects Closely 116 Microsoft’s AppSource Marketplace 117 Product Listing 118 Services Listing 118 The Bottom Line 119 Chapter 10 • Factors for a Successful Project Kickoff 121 Pre-Kickoff Meeting Activities 121 Checklist 121 Expectations for the Meeting 124 Outing 124 Kickoff Meeting Content 124 Executive Overview 125 Introductions and Role Review 125 Expectations for Team Members 126 Project Management and Communication Plan 126 Project Schedule 126 Resources 126 Navigation Overview [Optional] 127 Wrapping Up 127 Executive Message 127 Expectations for the Project Team 128 Time Commitment 128 Decision-Making 129 Power of Positivity 129 The Bottom Line 130 Chapter 11 • Designing the Software Collaboratively 133 Joint Application Design Concept 133 Joint Process Design and Other Design-Related Definitions 134 What Is a Joint Process Design (JPD) Session? 134 Happy Path 136 “As-Is” vs “To Be” 136 Joint Process Design Iterations 137 JPD1 137 JPD2 139 JPD3 140 JPD4 140 Keys to Successful JPDs 140 JPD Output 141 SIPOC 142 The Bottom Line 143 Chapter 12 • Requirements Gathering and Staying “In the Box” 145 Staying in the Box 145 Customization vs In-the-Box Examples 146 Requirements 147 Out-of-the-Box Fields as Requirements 147 Requirements Link to Processes 148 Functional vs Non-functional Requirements 149 Verifying Requirements 150 Writing Good Requirements 150 Requirements Tips 150 Fit/Gap Analysis 151 Fit/Gap Spreadsheet 152 Trade-Offs 153 The Cost of Customizations 154 Cloud vs On-Premise Software 155 The Bottom Line 155 Chapter 13 • Conference Room Pilots 157 The Purpose of a Conference Room Pilot 157 How to Organize CRPs 158 Common Elements of CRPs 159 CRP Agenda 159 Logistics 160 Issues and Questions 160 CRP Roles and Responsibilities 161 Session Leader 161 Helper/Expert 162 Business Process Owner 162 Users/Students 162 Who Not to Invite 163 CRP Place in the Overall Schedule 163 Can You Do a CRP on One Process Group at the Same Time That You Do a JPD? 164 Entrance Criteria 164 CRP vs UAT 166 How They Are Similar 166 How They Are Different 166 What to Do Between CRP and the End of the Create Stage 167 CRP Goals 168 The Bottom Line 168 Chapter 14 • Dealing with Challenges Mid-Project 171 Managing the Project Status 172 Status Report 172 Colors on a Status Report 173 Managing Your Budget 175 Project Pulse 177 Risks and Issues 177 Risk Register 178 Issues vs Bugs 179 Common Project Challenges 179 The Bottom Line 183 Chapter 15 • Customizations vs Configurations and How You Manage Them 185 Customizations vs Configurations 185 Customization 185 Configuration 186 Integration 186 Master Data 187 Metadata 187 Personalization 187 Reference Data 187 When to Customize vs Configure 188 Why Choose to Customize 188 Tracking Configurations 188 Configuration Tracker 189 Gold Environment 189 Lifecycle Services 189 Functional Design Documents 190 Overview 190 Modification 190 Testing 190 Development Quotation 191 Revision and Sign-off 191 Updates 191 Design Complete 191 The Development Process 192 Develop the Solution 192 Unit Test 192 Code Review 193 Functional Testing (Part 1) 193 Finishing Up 194 After Code Complete 194 Deploying the Code 194 Functional Testing (Part 2) 194 Preparing for CRP and UAT 195 The Lifecycle of a Customization 195 Managing These Tasks 195 Wrap-Up 196 The Bottom Line 197 Chapter 16 • Data Migration—Early and Often 199 Data Migration Plan 200 Proactive Cleaning 200 Before the Kickoff 201 Data Migration Tool 202 Iterations 203 Extract 206 Finding the Data 206 Extraction Tools 206 Transform 208 Mapping the Data 208 Mapping Tools 208 Transforming Mapped Data 209 Load 210 Order of Operation 210 Load Time 210 Validating the Data 210 Technical Validation 211 Business Validation 211 Functional Validation 212 Go-Live Iteration 212 The Bottom Line 213 Chapter 17 • Environment Management and Deployments 215 Types of Environments 216 Developer Environments 216 Build 217 Test 217 Sandbox 218 Production 219 Environment Plan 220 Types of Releases 220 Frequency of Code Moves 222 Populating Configurations and Master Data 222 Deploying Code 223 Application Lifecycle Management 223 Environment Flow Using DevOps 224 Rollback 224 Security 225 Definitions 225 How Best to Manage 226 The Bottom Line 227 Chapter 18 • Testing 229 Definitions 229 Types of Testing 230 Common Testing Terms 231 Pre-Deploy Stage Activities 232 Testing Strategy 232 Unit Test and Regression Tests 233 Developing Test Cases 234 UAT Entrance Criteria 235 UAT Exit Criteria 236 UAT Sessions 236 Purpose 236 Additional Benefits of UAT Sessions 237 UAT Roles and Responsibilities 237 Executing Your Test Plans 238 Tips for the Sessions 239 Post UAT Testing 240 Issues List 241 Process Sign-Offs 241 Scenario Recaps 241 The Bottom Line 242 Chapter 19 • Training for All 245 Learning During Interactive Sessions 246 JPDs 246 CRPs 246 UAT 247 Learning Modalities 247 In-Person, Classroom Style 248 Remote, Synchronous Training 249 Asynchronous 251 Building Your Training Content 251 End User Training Content 251 Product Help Content 252 Microsoft Learn 253 Recording Sessions 253 Task Recorder 253 How Much to Document 254 How to Manage and Distribute Your Content 254 Learning Management Systems 255 Building Your End User Training Schedule 255 Pre-Training Learning 256 Train the Trainer 256 Synchronous Sessions 257 Advanced Concepts 257 Testing Users’ Knowledge 257 Office Hours 258 The Bottom Line 259 Chapter 20 • Going Live 261 Go-Live Criteria 261 Cutover Plan 262 Bug Criteria 262 Data Migration and Security Criteria 263 Support Readiness 264 Training Review 264 Communication Plan 265 Go-Live Scorecard 265 Mock Cutover and Final Week Activities 266 Disaster Recovery 267 System Setup Before Cutover 267 Go/No-Go Meetings 268 When to Have It 268 Voting Criteria 268 Meeting Agenda 269 Order and Outcome of the Votes 269 Next Steps 270 Live Cutover 270 Impact of the Cutover Start Timing 271 Completing Cutover Activities 271 Rollback Plan 272 Acknowledge the Team 272 The Bottom Line 272 Chapter 21 • Hypercare 275 Go-Live Support 275 Day 1 276 Week 1 276 Project Change Champions 277 Prioritizing Issues 277 Weeks 2–4 278 First Month End 278 Duration of Hypercare 279 Role of HelpDesk 279 Sample SLA 280 Project Team Support 280 Support Levels 281 Refer Users to Training 283 Making the Transition to HelpDesk Later 283 Post Go-Live Releases 284 Planning for Future Releases 285 Hotfix Release 285 Scheduled Releases 286 Project Team Transition 287 Rolling Off the Project Team 287 Documentation 288 Expectations of Support 288 After the Transition 289 The Bottom Line 289 Chapter 22 • Support and Enhance Your Project 291 Support After Hypercare 291 Extending the Transition from Consulting to Support 292 Engaging Your Partner for Support 292 Microsoft and ISV Support Plans 294 After Action Review 295 Who to Invite 295 How to Run the Meeting 296 What to Do with the Feedback 297 Ongoing Releases 297 Microsoft Dynamics 365 Release Cadence 297 Release Testing 297 When to Schedule Your Releases 298 What to Include in Releases 299 Future Enhancements 299 New Functionality 299 Usability 300 Guardrails 301 Business Intelligence 301 Incorporating Dynamics Data into Your Daily Business 302 Integrations 302 Machine Learning and Artificial Intelligence 302 Calculating Return on Investment 303 ROI Checkpoints 304 The Bottom Line 305 Chapter 23 • Bringing It All Together 307 Align Stage 307 Define Stage 308 Create Stage 311 Deploy Stage 313 Empower Stage 314 Additional Resources 315 The Bottom Line 315 Appendix • The Bottom Line 317 Chapter 1: Stages of an Implementation Overview 317 Chapter 2: What to Do Before You Begin a Project 318 Chapter 3: Four Keys to Consider When Buying an ERP or CRM Solution 320 Chapter 4: How to Evaluate and Buy Business Application Software 322 Chapter 5: Organizing Your Team for Success and Project Governance 323 Chapter 6: Sprints and Tools Needed to Run Your Project 325 Chapter 7: Change Management Throughout Your Project 326 Chapter 8: Organizing Your Business by Processes 328 Chapter 9: Independent Software Vendors—Filling Gaps and Managing Partnerships 329 Chapter 10: Factors for a Successful Project Kickoff 331 Chapter 11: Designing the Software Collaboratively 332 Chapter 12: Requirements Gathering and Staying “In the Box” 334 Chapter 13: Conference Room Pilots 335 Chapter 14: Dealing with Challenges Mid-Project 337 Chapter 15: Customizations vs Configurations and How You Manage Them 338 Chapter 16: Data Migration—Early and Often 340 Chapter 17: Environment Management and Deployments 341 Chapter 18: Testing 343 Chapter 19: Training for All 344 Chapter 20: Going Live 346 Chapter 21: Hypercare 347 Chapter 22: Support and Enhance Your Project 349 Chapter 23: Bringing It All Together 350 Glossary 353 Index 369

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Book SynopsisThe definitive edition - updated and expanded, with access to an online toolkit.''The bible of coaching guides...No other book gives you the tools, skills, and the fundamentals needed to succeed in these delicate relationships.'' Stephen R. Covey, Author of The 7 Habits of Highly Effective PeopleCo-Active Coaching offers current and aspiring coaches, leaders and managers in organisations and anyone wanting to strengthen interpersonal relationships, a practical, yet transformative communication process called the Co-Active Model. Since its creation by the authors more than 25 years ago, the Co-Active Model and the book have formed the foundation of the authors'' six-part coach training program delivered globally to tens of thousands of individuals each year through the authors'' training institute, CTI. With its origins in the coaching profession, the Co-Active Model also applies to work and interpersonal relationships because it Trade ReviewThe bible of coaching guides...No other book gives you the tools, skills, and the fundamentals needed to succeed in these delicate relationships. -- Stephen R. Covey, Author of 'The 7 Habits of Highly Effective People'Co-Active Coaching should be required reading for every manager or employee who wants to succeed in the workplace. -- Marshall Goldsmith, author of the New York Times best-sellers 'MOJO' and 'What Got You Here Won't Get You There'Co-Active Coaching exudes the catalytic power to transform your organization and your life. Read it, savor it and practice it to become a purpose-filled leader of life! -- Kevin Cashman, best-selling author, 'Leadership from the Inside Out' and 'Awakening the Leader Within'Gives you the tools, the skills, the strategies and the ethical frameworks to achieve powerful goals: Changing lives and changing the world. -- Celeste Schenck, President, American University of ParisCo-Active Coaching insightfully reveals how to unlock a person s potential and enlighten their past, present and future. It's a must-read for all self-empowered senior executives. -- Michael Cheah, former President of Xian Janssen Pharmaceutical, China (A Johnson & Johnson Group of Companies)

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Book SynopsisA collection covering all aspects of ethics in the work of science communication, for scientists and communications professionals alike.Trade Review"There is a glaring absence of scholarship on the ethics of science communication, and an urgent need for resources such as this volume that offer a critical context on ethics that is both rigorous in its depth and scope, but also accessible and useful to a diversity of readers, including scientists and communication practitioners. This book will instantly and immediately be the leading source on the ethics of science communication."--Matthew Nisbet, Northeastern University and editor-in-chief of "Environmental Communication" "Ethical dimensions of science communication compose an arena vastly underserved by the extant literature. This book does a convincing job of demonstrating that ethical judgments--whether intentional or not--saturate the construction of science messages and then offers a thoughtful and readable portal into the topic. It's about time."--Sharon Dunwoody, University of Wisconsin-Madison "This book richly reminds us that every act of communication requires ethical consideration--and science communication is no exception. The authors draw out ethical principles addressing the obligations owed to readers, sources, and subjects of science communication. Detailed case studies show these principles at work in stories ranging from love drugs to genetic testing and biotechnology, to media coverage of the recovery of an Incan virgin sacrificed to the gods. The editors and authors are helping all science communicators become more reflexive about the complexities of their actions, which in turn increases the capacity for all of us to have deeper conversations about science, science communication, and society."--Bruce V. Lewenstein, Cornell University

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Book Synopsis Liberate yourself by understanding and mastering power dynamics All social relations are laden with power. Getting out from under dominant power relations and mastering power dynamics is perhaps the most essential skill for change agents across all sectors seeking to ignite positive change in the world.This concise action manual explores major concepts of power, with a focus on the dynamics of domination and liberation, and presents methods for shifting power relations and enacting freedom. The Power Manual: Clearly distills the major theories of power from post-modern and feminist theory to business management and developmental psychology, and beyond Examines key ways that power is deployed and transformed in society Presents a new theory of power based on enactment-the bringing of something to life through one''s actions Explains how to refuse powerless identities and enact powerful ones Helps readTable of ContentsIntroduction Section OnePOWER + IDENTITY | Refusing Powerless Identities Power + Identity Intro 1 | Effective InteractionsSupremacist Power and Liberator Power 2 | Interaction PatternsPatterns of Domination and Patterns of Resistance 3 | Transmission of AffectLife-affirming and Life-draining Affects 4 | The Sources of Power RelationsDevelopmental Stages and Mind Forms 5 | Powerless and Powerful IdentitiesHegemony and Supreme Power Section TwoPOWER + CHOICE | Triggering Choice Power + Choice Intro 6 | Decision and ChoiceThe Efficient Unconscious and the Effort of Intention 7 | The Social Aspects of ChoiceParticipation in Decision Making 8 | Supreme ChoiceMastery Over Inner Experience Section ThreePOWER + THRESHOLDS | Creating the Self Power + Thresholds Intro 9 | Rites of PassageSelf Formation in Liminal Space 10 | Theater as Interaction and Identity CreationHigh Status and Low Status Characters Section FourPOWER + GAMES | Playing with Power Power + Games Intro 11 | The Purpose of PlayPlay As Evolution 12 | The Structure of GamesOrdering Interactions 13 | The Party GameSign Reading 14 | The Stand, Sit, Kneel GameDeconstruction 15 | The Tongue Twister GameReconstruction 16 | The Meisner GameReconstruction 17 | The Yes, But/Yes, And GameSign Reading, Deconstruction 18 | The Circle GameReconstruction 19 | The Lane GameReconstruction 20 | The Body Language GameSign Reading 21 | The Switching GameReconstruction 22 | The Status Master GameSign Reading, Deconstruction, Reconstruction 23 | The Scene Study GameDeconstruction 24 | The Character Study GameReconstruction ReferencesIndexAbout the AuthorA Note about the Publisher

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Book SynopsisUnlock your full potential with this revision guide that will guide you through the content and skills you need to succeed in the City & Guilds Level 2 Technical Certificate in Plumbing (8202).- Plan your own revision and focus on the areas you need to revise with key content summaries and revision activities for every topic- Understand key terms you will need for the exam with user-friendly definitions and a glossary- Breakdown and apply scientific and mathematic principles with clear worked examples- Use the exam tips to clarify key points and avoid making typical mistakes- Test yourself with end-of-topic questions and answers and tick off each topic as you complete it- Get ready for the exam with tips on approaching the paper, and sample exam questions----''A great idea and a great addition for the students. It is difficult enough to encourage the students to do their own notes for revision but the My Revision Notes book is a

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Book SynopsisTrade ReviewTony Atkinson, in many ways the father of modern inequality research, has [written] a terrific new book. -- Paul Krugman * New York Times *[Atkinson] does not mind speaking uncomfortable truths. Among them: that the comfort and opportunity provided by wealth matter just as much as the consumption that wealth affords; that holding down a job may not be enough to provide most workers with a standard of living that keeps up with economic growth; and that economic power helps protect itself in subtle and pervasive ways which might well demand an interventionist government response. Sir Anthony’s answer might not be the right one. But if his book reminds the reader how far out of fashion the policies of the post-war decades have fallen, it also conveys how skewed the economy of today might look to an observer from the not so distant past—or, perhaps, from the not so distant future. * The Economist *Like it or loathe it, this is ambitious stuff. -- Tim Harford * Financial Times *Atkinson’s book is magisterial. It is the definitive analysis of inequality in Britain and how to reduce it, as viewed through the standard professional economics prism of Utilitarianism. While grounded in sophisticated theory and state-of-the-art quantitative evidence, the book carries through to specific policy recommendations on standard matters such as tax rates, benefits and tax reliefs. -- Paul Collier * Times Literary Supplement *Provides us with the broad outlines of a new radical reformism… [Atkinson] sets forth a list of concrete, innovative, and persuasive proposals meant to show that alternatives still exist, that the battle for social progress and equality must reclaim its legitimacy, here and now… Witty, elegant, profound, this book should be read: it brings us the finest blend of what political economy and British progressivism have to offer… This is a book written by an optimist and a citizen of the United Kingdom, Europe, and the world: the broad sense it conveys of a more just economy is one of its many appealing qualities. It will stand as a model whatever the outcome of one election or another. -- Thomas Piketty * New York Review of Books *Atkinson is a first-rate economist who long ago mastered the orthodoxy, and so is well-placed to take it to bits. Patiently, he explains why excessive profits may not be competed away, and why laissez-faire cannot be relied on to get the most out of every resource… Atkinson also has a keen sense of history. He explains how anti-trust laws in the U.S., nowadays narrowly justified in efficiency terms, were originally born out of concerns about fairness. He highlights, too, how the course of industrial technology has often been set by the planners’ guiding hand. All this helps him break out of the frighteningly narrow terrain that economists concede to public policy. -- Tom Clark * The Guardian *Though it has not attracted the celebrity attention, in many respects Atkinson’s [Inequality] is more important than Thomas Piketty’s pathbreaking Capital in the Twenty-First Century, and is the perfect sequel. Where Piketty explained the tendency of wealth and income to concentrate, Atkinson digs deeper into what drove this shift and why conventional remedies will not reverse the trends. He has a far surer grasp than Piketty of the political dynamics that made possible the anomalous egalitarian era of the 30 glorious years after World War II. -- Robert Kuttner * American Prospect *Atkinson knows his stuff. He understands arguments used by free marketeers (largely successfully) to marginalize inequality as a front-and-center issue… This is why Atkinson devotes much space in Inequality to rebutting these arguments and asserting that tackling the rich–poor divide should, and can, be a priority… By presenting a strategic combination of new and established ideas, Atkinson shows why addressing the growing pervasiveness of inequality in the twenty-first century requires a sustained attack on many fronts. It also requires seeing economics not just as a debate about numbers but as a debate about people… Atkinson shows what might be possible if we stretch our collective imagination and focus on innovative ways to address what is emerging as the defining issue of our time. -- Mark Triffitt * Australian Book Review *One of the world’s leading economists, mentor of Piketty and associate of Stiglitz, has written this accessible overview of why inequality matters, and why we need a series of urgent policies to tackle it. You don’t need to be an economist to appreciate this impressive synthesis of his life’s thinking and work. -- Mike Savage * Big Issue *Inequality is a real accomplishment. It represents the first comprehensive, realistic, and detailed proposal for countering growing economic inequality—and it’s done not by some energetic graduate student but by a seasoned economist who’s been working on these issues for more than forty years. -- Daniel K. Finn * Commonweal *Atkinson has done a very good job by making suggestions that are actually being professed, albeit hesitantly, by governments. By taking head-on the basic apprehensions of doing so, he shows that if we do not employ these solutions, we are probably making excuses and do not want to shake the present equilibrium due to vested interests. For one who agrees with Piketty, this book will get a big nod, and for those who are not sure, it should probably remove some doubt. -- Madan Sabnavis * Financial Express *[An] important contribution… Those who desire a thought-provoking guide to policy options [to address inequality] in advanced countries should grapple with Atkinson’s work. -- Martin Wolf * Financial Times *The best of the new crop of books [on income inequality] is Anthony B. Atkinson’s Inequality: What Is to Be Done? Not unrelatedly, it is also the most solutions-oriented. -- Drew Nelles * Globe and Mail *Atkinson is a pioneer of the study of the economics of poverty and inequality. His latest work, Inequality: What Can Be Done?, is an uncomfortable affront to our reigning triumphalists. His premise is straightforward: inequality is not unavoidable, a fact of life like the weather, but the product of conscious human behavior. -- Owen Jones * The Guardian *Inequality: What Can Be Done?, is an effort to keep the issue of inequality on the agenda of politicians, economists, and citizens alike… [It] is explicitly solutions-oriented… The book offers a number of original policy suggestions… [Atkinson’s] mastery of detail and comfort with costings mean that his proposals seem not only imaginative but also practically feasible… Inequality is now an issue that political parties, on all parts of the ideological spectrum, cannot dismiss. And that is partly because of the work of academics such as Thomas Piketty and Anthony Atkinson… The books by Piketty and Atkinson have prompted renewed attention to matters of economic distribution, and have strengthened a public movement that has put pressure on governments to tackle inequality… Atkinson’s Inequality: What Can Be Done? deserves credit for contributing considerable intellectual resources to that important struggle. -- Max Harris * New Statesman *Atkinson thinks that the division between inequality of outcome and inequality of opportunity is largely false. He believes that tackling inequality of outcome is a very good way to tackle inequality of opportunity. (If you help a grownup get a job, her kids will have a better chance of climbing out of poverty, too.) Above all, he disagrees with the widespread assumption that technological progress and globalization are responsible for growing inequality. That assumption, he argues, is wrong and also dangerous, because it encourages the belief that growing inequality is inevitable. -- Jill Lepore * New Yorker *There have been countless books on inequality in the recent past—some arguing that it is a pressing problem and others arguing that it is not—but Atkinson’s stands above the crowded field. By pairing quantitative economic analysis with a clear moral argument, he provides lay readers with a bracing and accessible guide to the current inequality debates… Atkinson’s book represents the best case an economist can make on these issues… The fact that we even understand inequality as a real problem with nuanced constraints is something we owe to Atkinson, who helped make it the serious focus of inquiry it is today. This book is a forceful summary of that body of work, and stands as the best introduction to the concerns that will hang over all of our discussions of the economy in the 21st century. -- Mike Konczal * Pacific Standard *Inequality has replaced house prices as a fashionable topic for discussion. But anyone looking for a serious treatment of the problem, rather than just a dinner party conversation, should turn to [this] book by [an] eminent economist who [has] made the study of inequality [his] life’s work… [Inequality] sets out a range of policies for bringing about a significant reduction in inequality. -- Paul Collier * Prospect *When he publishes a book, one should pay attention: Atkinson is the best expert on the topic of inequality, mastering the theory and the empirics as well as the relevant politics… This is a book that all concerned with growing inequalities and interested in policy ideas should read. Its general philosophy is that it is not easy to delineate the contours of a ‘just society’ and perhaps illusory to set out to achieve it, but that it is definitely possible to determine a direction of improvement and to find levers that can realistically move us in the right direction. It aims at stimulating and enriching the policy debate, and there is no doubt that it will. -- Marc Fleurbaey * Science *When a giant among UK economists such as Sir Tony Atkinson publishes a book in which he gives prescriptions based on the work of a lifetime, it deserves to be taken very seriously indeed… The work is rich in ideas and practical proposals. -- Michael Pinto-Duschinsky * Standpoint *Atkinson takes a position that is in some ways more radical than Piketty… It will surely influence debate as the presidential campaign heats up… Atkinson has researched inequality and poverty for nearly 40 years, using rigorous quantitative analysis to assess the impact of tax rates and other 6policy measures on inequality and growth. [Inequality] focuses on the United Kingdom, but it’s easy to extrapolate his ideas to the U.S.… His book will embolden those who are tired of nibbling at the edges of the problem and skeptical of the argument that rising inequality is the inevitable result of globalization and technical advance. It should stimulate creative and bold thinking as the presidential candidates put their proposals before the public. -- David Brodwin * U.S. News & World Report *Atkinson, a long-time expert on [economic inequality], seeks to lay bare the underlying issues in a manner accessible to non-economists. After covering the landscape of inequality measurement and theories of economic inequality, of both outcomes and opportunity, the author outlines a set of 15 fairly radical proposals to curb runaway inequality (assuming inequality needs curbing). These proposals include a minimum inheritance for all, a global tax on wealth, and a governmental role in influencing the direction of technological progress away from the kind that exacerbates inequality. They are bold and fresh proposals, but they have little chance of ever being adopted—at least not in today’s U.S. But that is beside the point. Inequality has long been believed to be an inevitable outcome of capitalism; the author rightly begs to differ. -- J. Bhattacharya * Choice *Tony Atkinson is the godfather of modern research on the distribution of income and wealth. Combining the statistical rigor of Simon Kuznets and the radical reformism of William Beveridge, he has been a role model for entire generations of scholars. -- Thomas Piketty, Paris School of EconomicsTony Atkinson has done more than anyone else in helping us to understand the meaning of inequality, why it is important, how it has changed over time, and how it can be influenced. He is one of the great scholars of our time. -- Nicholas Stern, London School of Economics and Political Science

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Book SynopsisTrade Review"Winner of the Silver Medal in Personal Finance / Retirement Planning / Investing, Axiom Business Book Awards""What if you could get inside the minds of some of the greatest investors in history? It would be nice if you had a window straight into their heads, but in reality it would take years of hard work to learn to think the way they do. . . . Or, you could simply read. . . . In Pursuit of the Perfect Portfolio. "---Mark Reeth, Business Insider"A good look at the development of portfolio theory, starting with Markowitz."---Tyler Cowen, Marginal Revolution"An accessible and heady chronicle of how we build portfolios, how that’s changed, and why we’ve done it the way we’ve done it over time. How did investors come to coalesce around the 60/40 portfolio allocation, and what role do alternatives play in asset allocation? This readable book takes on those questions and many more"---Jeff Ptak, Morningstar

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Book SynopsisStop pushing productsand start cultivating relationships with the right customers.If you read nothing else on marketing that delivers competitive advantage, read these 10 articles. We've combed through hundreds of articles in the Harvard Business Review archive and selected the most important ones to help you reinvent your marketing by putting itand your customersat the center of your business.Leading experts such as Ted Levitt and Clayton Christensen provide the insights and advice you need to: Figure out what business you're really in Create products that perform the jobs people need to get done Get a bird's-eye view of your brand's strengths and weaknesses Tap a market that's larger than China and India combined Deliver superior value to your B2B customers End the war between sales and marketing

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Book Synopsis"The best sales book of the year" — strategy+business magazineThat gap between your company’s sales efforts and strategy? It’s real—and a huge vulnerability. Addressing that gap, actionably and with attention to relevant research, is the focus of this book.In Aligning Strategy and Sales, Harvard Business School professor Frank Cespedes equips you to link your go-to-market initiatives with strategic goals. Cespedes offers a road map to articulate strategy in ways that people in the field can understand and that will fuel the behaviors required for profitable growth. Without that alignment, leaders will press for better execution when they need a better strategy, or change strategic direction with great cost and turmoil when they should focus on the basics of sales execution.With thoughtful, clear, and engaging examples, Aligning Strategy and Sales provides a framework for diagnosing and managing the coreTrade Review"A great sales book ... With thoughtful, clear, and engaging examples, Cespedes provides a framework for diagnosing and managing the core levers for effective selling in any organization." -- Sales Pro Insider "...the best sales book of the year. I know we've got a few months left in 2014, but I'm not too worried that I'll be proven wrong--I've been waiting for a sales book like this one for a long time and the odds that another will appear before December 31 are long indeed." "...Aligning Strategy and Sales is well worth the cover price." -- strategy+business magazine "With so many books focused on the elevator pitch, closing the sale, or other minute sales techniques, Aligning Strategy and Sales is a refreshing change of pace." -- 800 CEO READ "...the book is a must read." -- Gartner Frank Cespedes was named one of the "Top 50 Sales & Marketing Influencers" by Top Sales World ADVANCE PRAISE for Aligning Strategy and Sales: Lou D'Ambrosio, Chairman, Sensus; former CEO, Sears Holdings and Avaya Inc.-- "Finally ... a business book with real, pragmatic insight about the crucially important, but often ignored, discipline of sales and why it's vital to any plausible strategy. Written in an effective and sometimes edgy tone, Aligning Strategy and Sales is a compelling playbook for companies looking to accelerate their growth." Jeffrey Bussgang, General Partner, Flybridge Capital Partners-- "You spend a lot on sales. A LOT. Read Cespedes' wise words to get a better handle on how to make your sales investments pay off through smart, strategic alignment." Charles Wilson, CEO, Booker Group-- "It often feels like salespeople are from Mars and strategists from Venus. Little wonder so many strategies fail when tested by real-world customer contact. Whether you are in sales, strategy, or a CEO, you should read this book. It addresses thorny issues like culture and compensation, and it will help you get results." Mardia van der Walt, Senior Vice President, Middle East and Africa, T-Systems International-- "The execution of strategy within an organization is dependent on two critical elements: the creation of a culture that enables strategy execution, and the ability of the sales force to execute on the sales tasks aligned to the strategy. And this is what Frank Cespedes manages to do with Aligning Strategy and Sales." Jeanne O'Kelley, cofounder and CEO, Blueprint Technologies-- "Frank Cespedes has brilliantly captured why aligning strategy and sales is so darn difficult. He walks you through the alignment process in a methodical yet witty manner, reminding you of the nitty-gritty intricacies that will provide the wind in the sails of your strategy. This book should be required reading for all senior executives and sales managers."

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Book Synopsis***SHORTLISTED FOR FT & MCKINSEY BUSINESS BOOK OF THE YEAR 2020*** FT Best books of 2020: Business ''In a world on fire, status quo is not a great option. Henderson rightfully argues for the refoundation of capitalism and offers thought-provoking ideas on what needs to be done to address some of the world''s greatest challenges.'' Hubert Joly, former chairman and CEO, BestBuy ________________ What if business could help solve the greatest problems of our time? Free market capitalism is one of humanity''s greatest inventions, and the greatest source of prosperity the world has ever seen. But it''s also on the verge of destroying the planet and destabilizing society in its single-minded pursuit of maximizing shareholder value. Rebecca Henderson, McArthur University Professor at Harvard University, argues for a new framework; one that can simultaneously make a positive societal impact by confronting tTrade ReviewThis powerful and readable book is a clarion call for reimagining and remaking capitalism. The market economy, which used to generate rapid productivity growth and shared prosperity, has done much less of that over the last four decades. The shifting balance of power in favor of large companies and lobbies, the gutting of basic regulations, the increasing ability of corporations and the very rich to get their way in every domain of life, and the unwillingness of the government to step up to protect its weakest citizens are likely responsible for low productivity growth and ballooning inequality in the US economy. Rebecca Henderson argues that the market system can be reformed and this can be done without unduly harming corporations. We can have a more moral and more innovative capitalism. There is hope! * Daron Acemoglu, coauthor of Why Nations Fail *'If you are unsatisfied with today's economic arguments-which too often seem to present an unappealing choice between unbridled markets and old-school collectivism-you need to read Rebecca Henderson's Reimagining Capitalism in a World on Fire. Henderson offers a system that rewards initiative and respects the power of free enterprise, but that also recognizes that we have a higher purpose in life than pure profit maximization. This is a book for the realist with a heart' * Arthur C. Brooks, president emeritus, American Enterprise Institute; professor of practice, Harvard Kennedy School; senior fellow, Harvard Business School; and author of Love Your Enemies *Rebecca Henderson is masterful in both elegant articulation of one of society's great challenges and clarity of vision in laying out a roadmap for practical and essential change. Reimagining Capitalism is a great read, full of insights, and a refreshing perspective that is new, practical, and ground-breaking, offering clear steps for transitioning to a capitalism that is both profitable as well as just and sustainable * Mindy Lubber, CEO and president, CERES *Rebecca Henderson is a provocative thinker on the purpose of business in society. In her new book, she advances the dialogue about the role of business in addressing the big social and environmental challenges of our time. Hers is an important voice in an essential conversation * Doug McMillon, president and CEO, Walmart *In a world on fire, status quo is not a great option. Rebecca Henderson rightfully argues for a refoundation of business and capitalism and offers thought-provoking ideas on what needs to be done to address some of the world's greatest challenges * Hubert Joly, former chairman and CEO, Best Buy *A must-read for every person with a stake in our economic system since change or die is the inescapable reality confronting capitalism. The question is how. Rebecca Henderson provides investors and corporate executives with the thought leadership and compelling examples foundational for understanding how to deliver sustainable and inclusive economic growth * Hiro Mizuno, executive managing director and chief investment officer, GPIF *'Capitalism as we know it has gotten us this far, but to take the next steps forward as a society and species we need new ways of seeing and acting on our world. That's exactly what Rebecca Henderson's book helps us do. This is a smart, timely, and much-needed reimagining of what capitalism can be' * Yancey Strickler, cofounder and former CEO, Kickstarter, and author of This Could Be Our Future: A Manifesto for a More Generous World *A breakthrough book, beautifully written, combining deep humanity, sharp intellect, and a thorough knowledge of business. It rigorously dismantles old arguments about why capitalism can't be transformed and will reach people who haven't yet connected with the need for deep change * Lindsay Levin, founding partner, Leaders’ Quest and Future Stewards *With great clarity and passion, Rebecca Henderson provides a stellar guide to building a purpose-driven organization, the surest path to success in a time of rising temperatures and declining trust * Andrew McAfee, author of More from Less and coauthor of The Second Machine Age and Machine, Platform, Crowd *Rebecca Henderson weaves together research and personal experience with clarity and vision, illustrating the potential for business to benefit both itself and society by leading on the most challenging issues of our day. Read, and feel hopeful * Judith Samuelson, vice president, the Aspen Institute *Reimagining Capitalism is a breath of fresh air. Written in lively prose, easily accessible to lay readers, and chock full of interesting case studies, Henderson comprehensively surveys what we need to secure a workable future. Some readers may think she goes too far in places, others may think she doesn't go far enough, but everyone will want to think about the economy she urges us to create * Larry Kramer, president of the Hewlett Foundation *'Business it at the start of a sea-change. Rebecca Henderson brilliantly captures this moment when the tide is reversing its flow, from short-term shareholder value to forward-looking common purpose. It will be an essential guide for business strategy in riding these turbulent seas' * Paul Collier, Oxford University, Author of The Future of Capitalism *I loved every bit of Rebecca Henderson's practical, insightful, and engaging book. It's a must read for any leader who wants to be around for the longer term, showing not only how to position a company successfully in this new world but also how to grow personally through the process * Paul Polman, former CEO of Unilever, co-founder and chair, IMAGINE *A readable, persuasive argument that our ways of doing business will have to change if we are to prosper-or even survive * Kirkus *This accessible and richly detailed call to action offers a clear vision for policy makers and business executives who agree with Henderson that the private sector has an obligation to tackle the world's biggest problems * Publishers Weekly *This powerful and readable book is a clarion call for reimagining and remaking capitalism. The market economy, which used to generate rapid productivity growth and shared prosperity, has done much less of that over the last four decades. The shifting balance of power in favor of large companies and lobbies, the gutting of basic regulations, the increasing ability of corporations and the very rich to get their way in every domain of life, and the unwillingness of the government to step up to protect its weakest citizens are likely responsible for low productivity growth and ballooning inequality in the US economy. Rebecca Henderson argues that the market system can be reformed and this can be done without unduly harming corporations. We can have a more moral and more innovative capitalism. There is hope! * Daron Acemoglu, coauthor of Why Nations Fail *'If you are unsatisfied with today's economic arguments-which too often seem to present an unappealing choice between unbridled markets and old-school collectivism-you need to read Rebecca Henderson's Reimagining Capitalism in a World on Fire. Henderson offers a system that rewards initiative and respects the power of free enterprise, but that also recognizes that we have a higher purpose in life than pure profit maximization. This is a book for the realist with a heart' * Arthur C. Brooks, president emeritus, American Enterprise Institute; professor of practice, Harvard Kennedy School; senior fellow, Harvard Business School; and author of Love Your Enemies *Rebecca Henderson is masterful in both elegant articulation of one of society's great challenges and clarity of vision in laying out a roadmap for practical and essential change. Reimagining Capitalism is a great read, full of insights, and a refreshing perspective that is new, practical, and ground-breaking, offering clear steps for transitioning to a capitalism that is both profitable as well as just and sustainable * Mindy Lubber, CEO and president, CERES *Rebecca Henderson is a provocative thinker on the purpose of business in society. In her new book, she advances the dialogue about the role of business in addressing the big social and environmental challenges of our time. Hers is an important voice in an essential conversation * Doug McMillon, president and chief executive officer, Walmart *In a world on fire, status quo is not a great option. Rebecca Henderson rightfully argues for a refoundation of business and capitalism and offers thought-provoking ideas on what needs to be done to address some of the world's greatest challenges * Hubert Joly, former chairman and CEO, Best Buy *A must-read for every person with a stake in our economic system since change or die is the inescapable reality confronting capitalism. The question is how. Rebecca Henderson provides investors and corporate executives with the thought leadership and compelling examples foundational for understanding how to deliver sustainable and inclusive economic growth * Hiro Mizuno, executive managing director and chief investment officer, GPIF *'Capitalism as we know it has gotten us this far, but to take the next steps forward as a society and species we need new ways of seeing and acting on our world. That's exactly what Rebecca Henderson's book helps us do. This is a smart, timely, and much-needed reimagining of what capitalism can be' * Yancey Strickler, cofounder and former CEO, Kickstarter, and author of This Could Be Our Future: A Manifesto for a More Generous World *A breakthrough book, beautifully written, combining deep humanity, sharp intellect, and a thorough knowledge of business. It rigorously dismantles old arguments about why capitalism can't be transformed and will reach people who haven't yet connected with the need for deep change * Lindsay Levin, founding partner, Leaders’ Quest and Future Stewards *With great clarity and passion, Rebecca Henderson provides a stellar guide to building a purpose-driven organization, the surest path to success in a time of rising temperatures and declining trust * Andrew McAfee, author of More from Less and coauthor of The Second Machine Age and Machine, Platform, Crowd *Rebecca Henderson weaves together research and personal experience with clarity and vision, illustrating the potential for business to benefit both itself and society by leading on the most challenging issues of our day. Read, and feel hopeful * Judith Samuelson, vice president, the Aspen Institute *Reimagining Capitalism is a breath of fresh air. Written in lively prose, easily accessible to lay readers, and chock full of interesting case studies, Henderson comprehensively surveys what we need to secure a workable future. Some readers may think she goes too far in places, others may think she doesn't go far enough, but everyone will want to think about the economy she urges us to create * Larry Kramer, president of the Hewlett Foundation *'Business it at the start of a sea-change. Rebecca Henderson brilliantly captures this moment when the tide is reversing its flow, from short-term shareholder value to forward-looking common purpose. It will be an essential guide for business strategy in riding these turbulent seas' * Paul Collier, Oxford University, Author of The Future of Capitalism *I loved every bit of Rebecca Henderson's practical, insightful, and engaging book. It's a must read for any leader who wants to be around for the longer term, showing not only how to position a company successfully in this new world but also how to grow personally through the process * Paul Polman, former CEO of Unilever, co-founder and chair, IMAGINE *

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Book SynopsisManaging projects just got easierThis book will help you come to grips with the basics of project management in a week. By the end of the week you will know your way through the process more clearly. For a start, you will have to consult your end users to work out their precise requirements. You will then need to work out the best way to deliver the required outputs, consider the size of the team you will need to meet those requirements and prepare a schedule for the project. Most importantly, you will need to firm up costs, work out a budget and develop monitoring procedures to keep to the agreed costs. You will learn tips for communicating well, especially when dealing with unexpected problems that may arise.Each day of the week covers a different area and the material is structured for ease of reference. An introduction gives you a ''heads-up'' as to what the day is about. The main material then explains the key lessons to be learned. Important principles are cTable of Contents : Sunday: Think clearly : Monday: Plan your project carefully : Tuesday: Cost your project wisely : Wednesday: Implement your project successfully : Thursday: Communicate effectively : Friday: Deal with change constructively : Saturday: Conclude and evaluate your project positively

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Book Synopsis

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Book SynopsisThe ascendance of austerity policies and the protests they have generated have had a deep impact on the shape of contemporary politics. The stunning electoral successes of SYRIZA in Greece, Podemos in Spain and the Movimento 5 Stelle (M5S) in Italy, alongside the quest for a more radical left in countries such as the UK and the US, bear witness to a new wave of parties that draws inspiration and strength from social movements. The rise of movement parties challenges simplistic expectations of a growing separation between institutional and contentious politics and the decline of the left. Their return demands attention as a way of understanding both contemporary socio-political dynamics and the fundamentals of political parties and representation. Bridging social movement and party politics studies, within a broad concern with democratic theories, this volume presents new empirical evidence and conceptual insight into these topical socio-political phenomena, within a cross-national comparative perspective.Trade Review"Austerity policies in Europe have done little to ignite economic growth but have created a firestorm in politics. The volume's expert analysis of the new anti-austerity social movements and political parties makes major theoretical contributions in movement dynamics, as well as illuminating current politics."—Jack A. Goldstone, Schar School of Policy and Government, George Mason University "The relationship between parties and social movements has always been difficult. The recent domination of neoliberalism and austerity have changed that: a marriage of convenience has become a love affair. The future of the Left depends on the permanence and length of this relationship. This definitive study will become the standard reference in the academic literature and will help party members and militants to understand and strengthen links with each other. In this sense, the volume is a first - both as a scientific achievement and as a guide to action." —Costas Douzinas, University of London and Member for Pireas, Hellenic Parliament "The authors develop strong historical and theoretical foundations for empirical comparisons of three important protest parties [...], developing both the cases and larger issues in the study of protest parties. [...] The analysis and comparisons offered […] are well informed and sharp [...]. I am grateful for the provocation to think critically about the development of a dramatic and inspiring campaign against inequality in Europe and around the world."—David S. Meyer, American Journal of Sociology "A clear and focused analysis of contemporary processes of political contention in Southern Europe, illustrating how movement parties were able to channel popular discontent into political realignments. The work makes an immediate contribution to social movement theory and makes suggestive reading in the contemporary political context, where 'populist' challenges from both the right and left are shaking up established political patterns across the world."—Contemporary Sociology "A rich and detailed analysis of three movement parties – Syriza, Podemos and M5S. […] The book's analysis is important for social and political activists. It is also valuable to theorists of radical politics and democracy and relevant for contemporary debates among post-Marxists."—Contemporary Political Theory "This book bridges two subfields (social movements and political parties) that have increasingly distanced themselves from one another. This is perhaps the biggest contribution of the study."—European Political Science "Della Porta et al's study demonstrates well how breaks in political organisation are generated partly by social movements, but also how the trajectories of existing political parties are a crucial element in shaping political developments."—Interface: a journal for and about social movements "[A remarkable study] of political expression in the current neoliberal juncture [...] useful [...] for all students and researchers in the social sciences wishing to understand the current context and the development of protest politics in times of austerity and economic crisis."—Acta SociologicaTable of ContentsAcknowledgments Chapter 1. Movement Parties in Times of (Anti)Austerity: An Introduction Chapter 2. The Genesis of Movement Parties in the Neoliberal Critical Juncture Chapter 3. Organizational Repertoires of Movement Parties Chapter 4. Framing Movement Parties Chapter 5. Comparing Movement Parties� Success and Failures Chapter 6. Movement Parties: Some Conclusions Appendix: List of Interviews Notes References

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Book SynopsisBang up to date and practical information that you can't afford to be without.

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Book SynopsisThere is a search in process for a new context and paradigm for the organization of the future-an organization that must be capable of producing high-quality, competitive products that satisfy customers without destroying the planet or degrading human life. The End of Management and the Rise of Organizational Democracy calls for a radical set of organizational development initiatives that will combat the destructive forces of globalization, put an end to authoritarian, paternalistic management, and move organizations toward a new organizational democracy. Kenneth Cloke and Joan Goldsmith detail the practical opportunities, alternatives, and models for these new organizations and challenge leaders to transform their workplace environment into one shaped by a context of values, ethics, and integrity. They reveal how a combination of collaboration, self-management, and organizational democracy can break down long-standing boundaries and foster the far-reaching, sustainable changes criticaTrade Review"HR professional and others with a commitment to strategic change will be greatly aided by this compact but powerful volume." (People Management, 21 March 2002) "A worthwhile book" (Human Resources, June 2002) "This must rate as possibly the most important management book of the year to date." (Modern Management , 1 June 2002)Table of ContentsForeword: Warren Bennis. Introduction. PART ONE: MAKING A CASE FOR THE END OF MANAGEMENT. 1 The Revolution of Self-Management and Organizational Democracy. 2 A Brief History of Management. 3 The Emerging Theory of Self-Management. 4 Management Reduces Communication, Morale, and Motivation. 5 Management Constricts Quality and Customer Service. 6 The Double Bind of Managerial Change. 7 Breaking the Hold of Hierarchy, Bureaucracy, and Autocracy. 8 Where Do We Go from Here? PART TWO: A PRACTICAL GUIDE TO ORGANIZATIONAL DEMOCRACY. 9 Shape a Context of Values, Ethics, and Integrity. 10 Form Living, Evolving Webs of Association. 11 Develop Ubiquitous, Linking Leadership. 12 Build Innovative Self-Managing Teams. 13 Implement Streamlined, Open, Collaborative Processes. 14 Create Complex Self-Correcting Systems. 15 Integrate Strategically, and Change the Way We Change. 16 The Consequences of Organizational Democracy. Acknowledgments. The Authors. Index.

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Book SynopsisThink of the toughest problems in your organization or community. What if they''d already been solved and you didn''t even know it? In The Power of Positive Deviance, the authors present a counterintuitive new approach to problem-solving. Their advice? Leverage positive deviants--the few individuals in a group who find unique ways to look at, and overcome, seemingly insoluble difficulties. By seeing solutions where others don''t, positive deviants spread and sustain needed change.With vivid, firsthand stories of how positive deviance has alleviated some of the world''s toughest problems (malnutrition in Vietnam, staph infections in hospitals), the authors illuminate its core practices, including:· Mobilizing communities to discover invisible solutions in their midst· Using innovative designs to act your way into a new way of thinking instead of thinking your way into a new way of acting· Confounding

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Book SynopsisThis series supports teachers and students of Cambridge International AS & A Level Business (9609) for examination from 2023. Are you looking for extra Cambridge International AS & A Level Business activities for your learners? Our workbook is filled with a wide variety of questions that focus on the development of four key skills: Knowledge and Understanding, Application of Knowledge and Understanding, Analysis, and Evaluation. This resource is ideal for putting theory into practice and building learners'' confidence further.

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Book SynopsisThe ability to communicate effectively is crucial to anyone who wants to advance their career.Written by Christine Harvey, a leading expert on workplace communication, this book quickly teaches you the insider secrets you need to know to in order to communicate better.The highly motivational ''in a week'' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.So what are you waiting for? Let this book put you on the fast track to success!Table of Contents : Sunday: Why communication matters : Monday: Making a great first impression : Tuesday: Communicating at meetings : Wednesday: Using the telephone : Thursday: Secrets of email : Friday: Dealing with difficult people : Saturday: Lifelong communication success

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