Business communication, etiquette and presentation Books

Book SynopsisHow did an American immigrant without a college education go from Venice Beach T-shirt vendor to television's most successful producer? How did a timid pastor's son surmount a paralysing fear of public speaking to sell out Yankee Stadium, twice? How did the city of Tokyo create a PowerPoint stunning enough to win them the chance to host the Olympics?They told brilliant stories.Whether your goal is to sell, educate, fundraise or entertain, your story is your most valuable asset: 'a strategic tool with irresistible power', according to the New York Times. Stories inspire; they persuade; they galvanize movements and actuate global change. A well-told story hits you like a punch to the gut; it triggers the light-bulb moment, the 'aha' that illuminates the path to innovation. Radical transformation can occur in an instant, with a single sentence; The Storyteller's Secret teaches you how to craft your most powerful delivery ever.In his hugely attended Talk Like TED events, bestselling author and communications guru Carmine Gallo found, again and again, that audiences wanted to discover the keys to telling a powerful story. The Storyteller's Secret unlocks the answer in fifty lessons from visionary leaders - each of whom cites storytelling as a crucial ingredient in success. A good story can spark action and passion; it can revolutionize the way people think and spur them to chase their dreams. Isn't it time you shared yours?

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Book SynopsisWINNER: Independent Press Awards 2021 - Business: Motivational DISTINGUISHED FAVORITE: NYC Big Book Award 2021 - Leadership Leadership presence doesn't come with a title or promotion - good leaders develop presence over time. Leadership presence is how you show up and contribute to meetings, and whether or not you can project confidence and poise under pressure - do you already have a presence? Leadership presence is that elusive "we know it when we see it" quality. You may have a leadership title or tremendous leadership potential, but that alone does not give you presence. Being perceived as a leader when interacting with customers, peers or executives is the essence of leadership presence. Your leadership presence is evaluated by others based on how you show up and contribute in meetings, how well you project confidence and keep poise under pressure and whether you can engage others in ways that are authentic, empathetic and motivational. Stand Out walks you through achieving this presence so you get that next promotion and give your career that extra boost. Stand Out explains that the goal of leadership presence is to align other people's impression of you with your best authentic self. Body language expert and executive coach Carol Kinsey Goman teaches the five essential skills needed: composure, connection, confidence, credibility and charisma. She also explains how leadership presence is different for women, how nonverbal communication builds or destroys presence and why self-promotion is essential. This book shows aspiring and experienced leaders alike how to more positively influence the impression they make on others.Trade Review"Almost every new undertaking (moving to a different assignment, getting promoted to a higher level of leadership) creates anxiety and self-doubt. The key is to develop leadership presence, so that you can step up and project a level of confidence that will calm the butterflies in your stomach and show the outside world that you are ready and able. Current and aspiring leaders can learn a lot from this book!" * Robert L. Dilenschneider, Founder and Chief Executive Officer, The Dilenschneider Group *"Carol shows you how to be authentic and to look authentic at the same time! Both are critical for effective leadership." * Marshall Goldsmith, #1 New York Times bestselling author of Triggers, MOJO and What Got You Here Won't Get You There *"Leadership presence is the essential ingredient to be seen as the successful leader you are. Without it, your accomplishments can be overlooked. With it, you stand out!" * Cindy Lu, Founder, CHRO Partners, HR Peer Advisory Groups *"The groundwater of customer loyalty is trust, expressed as authenticity. It is also the feature that makes leaders trusted. Carol's profound book reveals ways leaders can source and express this powerful feature they already possess." * Chip R. Bell, bestselling author of Inside Your Customer’s Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions *"Helping people to authentically display leadership presence. I love what Carol does!" * Michael Massari, Chief Sales Officer, Caesars Entertainment *"Internalize the clear-headed wisdom and proven expertise provided by Carol Kinsey Goman in her best book yet and move forward with enhanced self-awareness. If you want to take your career to the next level and higher, get this book!" * Leslie J. Saleson, Founder and CEO, Hi Rise Network *"This book reinforces many of the key tenets I have learned about the importance of leadership presence from one of the world's premier leadership institutes, the U.S. Army. The six Cs: Credibility, Confidence, Composure, Connection, Charisma, and Cross-cultural leadership will assist everyone in enhancing their leadership presence, self-awareness, and overall effectiveness." * Josh Woody, Captain, U.S. Army *"Carol is an expert on the impact of body language on leadership presence. This is a must-read!" * Cheryl Berrington, Principal, Berrington Group *"With her keen eye for detail and a knack for taking complex non-verbal research findings and translating them into actionable skills, Carol Kinsey Goman stands out in communicating how to create and maintain authentic leadership presence in the workplace. Goman authoritatively, yet engagingly, informs the reader how to project presence across multiple contexts and situations." * Patrick A. Stewart, PhD, Associate Professor of Political Science, University of Arkansas, Fayetteville, and author of Debatable Humor: Laughing Matters on the 2008 Presidential Primary Campaign *"The time for women leadership has come. Women have made impressive gains in politics and the business world, making their voices heard and breaking the glass ceiling of organizations and boardrooms. Carol is an expert on the impact of body language on leadership presence. Stand Out should be on the reading list for every woman leader." * Barbara Dietrich, CEO, Diplomatic World (Belgium) *"Carol is always one of the most talked about speakers at our London events. The authenticity and clarity with which she discusses body language and leadership presence inspires and keeps the audience's attention. You'll find this book is likewise both attention-grabbing and inspiring." * Afi Ofori, Managing Director, Zars Media (UK) *"Confident, credible and empathetic. Three words existing and aspiring leaders need to heed to stand out. Yet again, Carol's lucid insights illustrate the true power of presence." * Rob Briggs, Director, Graystone Communications, and author of ‘Organizational Trust’ in the IABC Global Handbook (UK) *"To be the most influential, women need to build on the unique talents and strengths we bring to our organizations. That takes leadership presence-and this valuable book gives insights into how others perceive us, and how to project our best authentic selves." * Yanina Dubeykovskaya, Founder, Women Influence Community (Russia) *"Carol consistently wows our audiences with her rare insights about what it takes to be a confident and authentic leader, and how to use those traits to inspire others. This book is filled with her insights." * Christina Corrigan, Deputy Executive Director, Communications/Programs, Texas Municipal League *"Never has there been a greater need to stand out above the din and disruptions thrown at us all. In Stand Out, Carol shows you exactly how to lead others when their attention is short, their hearts crave connection, and their passions are seeking you-the leader they need during these chaotic times." * Bill Jensen, bestselling author of Disrupt! and Future Strong *"Carol knows better what is needed in leadership. It's not just about being eloquent, it's about knowing how to act. In other words, you need to know what the other person is looking for. When it comes to projecting leadership, you'll get a lot out of this book." * Kaz Amemiya, President, Crossmedia Communications, Inc. (Japan) *"Carol shows you the importance and impact of presence to be an inspiring and authentic leader." * Michael Rudnick, CEO, Velaku Software *"With a deep experience in leading global fashion and beauty businesses, I am often asked: How did you get to the top? How did you succeed in a mostly male-dominated corporate environment? How did you build a network? While there are no cookie-cutter answers, Carol provides a practical, accessible, real-life guide to unleashing your full potential as a leader" * Laure de Metz, General Manager, BITE Beauty *"Carol is right-a title alone doesn't give you presence. I've watched celebrities and successful executives project their own special brand of charisma to land them roles and sell ideas. In the end, your presence is the most valuable resource you have." * Garrett DeLorm, Executive Producer, Camp+King *"A title is what someone gives you as a result of your expertise and hard work. But leadership is more than a title; it's an attitude, a presence. In order to become highly effective and memorable, you have to cultivate traits that align with who you are and the image you want to portray. Carol's book offers actionable steps that ensure you stand out and leave a lasting impression. Pick up the book, put those steps to practice, and become the leader that others want to follow." * Jeffrey Hayzlett, primetime TV and podcast host, speaker, author, and part-time cowboy *"Careers don't flourish on smarts alone. While expertise counts big time, so does your ability to deliver your ideas in a way that captures your audience, whether that is just one person or a room full of people. Carol really drives this home. Wish I had this book much earlier in my own career." * Dr. Beverly Kaye, Author, Speaker, Consultant and Co-Author of Help Them Grow or Watch Them Go *"An indispensable read. Carol is a master at turning managers into leaders through the way they talk, walk and behave." * Marc Wright, Founder, simplycommunicate (UK) *Table of Contents Chapter - 00: Introduction; Chapter - 01: Leadership Presence; Chapter - 02: Credibility; Chapter - 03: Confidence; Chapter - 04: Composure; Chapter - 05: Connection; Chapter - 06: Charisma; Chapter - 07: Body Language for Leadership Presence; Chapter - 08: Self-Promotion; Chapter - 09: Leadership Presence for Women; Chapter - 10: Cross-Cultural Leadership Presence; Chapter - 11: Conclusion - Leading in Times of Uncertainty and Change

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Book SynopsisPublic speaking can be terrifying. For David Nihill, the idea of standing in front of an audience was scarier than cliff jumping into a thorny pit of spiders and mothers-in-law. Without a parachute or advanced weaponry. Something had to change. In what doesn't sound like the best plan ever, David decided to overcome his fears by pretending to be an accomplished comedian called "Irish Dave" for one full year, crashing as many comedy clubs, festivals, and shows as possible. One part of the plan was at least logical: he was already Irish and already called Dave. In one year, David went from being deathly afraid of public speaking to hosting a business conference, regularly performing stand-up comedy and winning storytelling competitions in front of packed houses. And he did it by learning from some of the best public speakers in the world: stand-up comedians. Do You Talk Funny?: 7 Comedy Habits to Become a Better (and Funnier) Public Speaker shows how the key principles of stand-up comedy can be applied to your speaking engagements and presentations to make you funnier, more interesting, and better looking. (Or at least two of the three.) Whether you are preparing for a business presentation, giving a wedding toast, defending your thesis, raising money from investors, or simply want to take on something you're afraid of, this book will take you from sweaty to stage-ready. You'll learn how to: - Craft a story and content that your audience will want to listen to - Find the funniest parts of your material and how to get to them faster - Deal with stage fright - Master the two most important parts of your performance: timing and delivery Ten percent of the author's proceeds from this book will go to Arash Bayatmakou via Help Hope Live until he is fully back on his feet and thereafter to one of the many facing the same challenges after suffering a severe spinal cord injury.Trade Review"David Nihill talks funny. He also writes funny. But his book isn't just entertaining, it's incredibly useful. It's packed with effective and easy-to-implement tips that have helped me in my presentations." --AJ Jacobs, author of Drop Dead Healthy and The Year of Living Biblically "Your next talk will be 10 times more entertaining if you read this book." --Charlie Hoehn, author of Play It Away: A Workaholic's Cure for Anxiety "This is a book you don't just read, it's a book you DO. Look, I'm such an expert in this field that I'm quoted in the book, and even I learned a tremendous amount reading it, so I'm gonna guess you will too." --Bill Grundfest, Golden Globe Winner, 3 Time Emmy Nominee, Founder of NYC's Comedy Cellar "It is one of those rare books that makes you think, laugh, and embrace your quirky self. In an inspiring and entertaining manner, Do You Talk Funny? teaches you how to find your inner storytelling mojo. A great read!" --Michael Margolis, CEO, Get Storied "Not only does David nail how to add funny to your talks, he also practices what he preaches in this very entertaining read. My two complaints are: 1) This book didn't exist when I started as a speaker and 2) I didn't write it." --Andrew Tarvin, author of Humor That Works, award-winning speaker, NYC-based comedian "From writing to performing to where to put your hands, David Nihill will help you become a more humorous storyteller." --Peter McGraw, University of Colorado professor, director of the Humor Research Lab (HuRL), coauthor of The Humor Code: A Global Search for What Makes Things Funny "Read this book and you'll enjoy presenting to people, they'll enjoy listening to you and crucially they'll happily retain your message. A riveting read, a super story, and awesome advice." --Neal O'Gorman, CEO, Artomatix "David's rich life experiences shine through in this wildly entertaining guide to public speaking. Whether you're reading it for fun or to stand out at your next business presentation, I promise you'll be inspired." --Sami Aziz, Producer on ABC's Shark Tank and two-time Emmy Award Winner

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Book SynopsisUnpacks and pulls the curtain back on what happens to our brains and our behaviors each time we addictively engage social media and the influencers we encounter there. Individuals seeking to widen their tribes of friends, fans, and followers have an abundance of resources for building their digital footprints and social media popularity. All of this seems well and good from the perspective of revenue, exposure, and perhaps ego-building, but what is the impact of this on the human brain and our behavior? Is anyone paying attention to the lurking side effects of the social media influencer revolution?As “Dr. Brian” Boxer Wachler—one of the world’s most esteemed authorities on human perception—reveals in Influenced: The Impact of Social Media on Our Perception, we are oblivious to the mental evolution that is already in process. Science is proving that our addictive reliance upon social media and its influencers is having a demonstrable impact on how we think, feel, and perceive everything around us— and even how we react to stimuli. One might think that a “Like” is nothing more than a split-second tap on a device. However, brain scans tell a different story. Our brains literally light up with every buzz, ding, alert, and ring in anticipation of how our network is responding to us. As we tap away at our devices, we anxiously seek the approval of others—often people we don’t know.Influenced unpacks what happens to our brains and our behaviors each time we click “Like”; follow an influencer; consume a video; share or reshare an article; post or repost a photograph; write a comment; pile on a trend;; just scroll for new content; and why do we keep coming back for more. Dr. Boxer Wachler includes his own social and medical findings and highlights them with interviews with top influencers, the latest studies, and pop-culture anecdotes.

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Book SynopsisA sweeping leadership framework to institute clear and intentional actions throughout your organization so that people of all racial backgrounds are empowered to lead, collaborate, and excel at work.The Diversity Gap is a fearless, groundbreaking guide to help leaders at every level shatter the barriers that are causing diversity efforts to fail.Combining real-world research with honest first-person experiences, racial justice facilitator Bethaney Wilkinson provides leaders a replicable structure to foster a diverse culture of belonging within your organization.With illuminating and challenging insights on every page, you will: Better understand today’s racial climate and its negative impact on your organization and team; Be equipped to shift your organizational culture from one that has good intentions for “diversity” to one that addresses systemic barriers to all employee

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Book SynopsisHow do I start a business on a budget?How do I find my first 100 customers and make my first 100k?How do I build a network and get my business noticed? Whether you want to transform a fledgling side-hustle into a full-time endeavour or simply have an idea that's keeping you up at night, this is the ultimate blueprint for building your own business. With no network, no capital and no previous experience, Nafisa built her business from scratch and has helped hundreds of founders to do the same. Now, she wants to share her honest, game-changing advice. From how to nail sales and branding to understanding how to build a network, Nafisa lifts the lid on business culture and questions everything you think you know about the business world.Trade Review‘Nafisa is a brilliant, incisive entrepreneur and How to Make Money is the handbook for anyone with a business idea and belief. Think of it as the best short cut you could ever take’ELLA DOLPHIN, CEO of STYLIST ‘Straight-talking but highly emotive, How To Make Money provides superbly tangible insights into laying the foundations for your own brand playbook, via ideas that bust through the bravado and bluster of standard business talk’KATIE BARON, author of FASHION AND MUSIC ‘Nafisa Bakkar saw a gap in the market for a website that curated modest fashion for Muslim women. She had £50, no experience and no network. Her business, Amaliah, is now pushing a seven-figure turnover. How to Make Money is Bakkar’s no-nonsense guide to all the steps it took, and the moments she nearly quit, with anecdotes from entrepreneurs such as Mohammed Khalid, who had an idea for a halal chicken shop, opened Chicken Cottage by the Brick Lane mosque, and now has 140 outlets – an underappreciated British success story’THE TELEGRAPH, Best Self-Help Books of 2023

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Book SynopsisThis is the first title in the new "Global Business" series of books written by leading experts in the field of international business and management. The book aims to provide a practical understanding of the key concepts and issues involved in communicating in today's multi-cultural world. The author takes China as the prime example of the cultural barriers presented to non-Chinese businesspeople. By combining theory and practice, the book presents insights and techniques in inter-cultural communication. How does our language reflect our thoughts? What is the relationship between our culture and communication? How can we overcome cross-cultural boundaries and communicate effectively both in interpersonal or business settings? AUTHOR: Dr. Catherine Hua Xiang is an established author and applied linguist. She is Head of East Asian Languages at LSE, Programme Director of LSE's BSc International Relations and Chinese course, as well as UK Director of LSE Confucius Institute for Business London. She is also a consultant to companies wishing to engage with China.

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Book SynopsisPerformance management is changing. Adapt your approach along with it.For decades, performance management has been seen as an annual chore by managers and HR departments alike. But this process is changing, and there are ways to make it more effective at all levels of your organization.If you read nothing else on performance management in your organization, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you make your process more adaptable, conduct better feedback conversations, and encourage the growth of your employees.This book will inspire you to: Learn where current performance management processes are falling short Overcome organizational bias to evaluate performance fairly Sculpt employees' jobs to meet their skill sets and interests Boost collaboration by aligning goals across functions Use people analytics ethically and transparently Help your people identify and use their strengths This collection of articles includes "The Performance Management Revolution," by Peter Cappelli and Anna Tavis; "Reinventing Performance Management," by Marcus Buckingham and Ashley Goodall; "Getting 360-Degree Feedback Right," by Maury A. Peiperl; "The Set-Up-to-Fail Syndrome," by Jean-François Manzoni and Jean-Louis Barsoux; "Job Sculpting: The Art of Retaining Your Best People," by Timothy Butler and James Waldroop; "Performance Management Shouldn't Kill Collaboration," by Heidi K. Gardner and Ivan Matviak; "The Happy Tracked Employee," by Ben Waber; "Don't Let Metrics Undermine Your Business," by Michael Harris and Bill Tayler; "Numbers Take Us Only So Far," by Maxine Williams; "Managers Can't Do It All," by Diane Gherson and Lynda Gratton; and "Creating Sustainable Performance," by Gretchen Spreitzer and Christine Porath.HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever‐changing business environment.

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Book SynopsisTable of ContentsAbout the Author vii Acknowledgments ix Preface — Context and relevance xi Chapter 1 – So You Think You Can Negotiate? 1 Chapter 2 – Virtual Negotiating 17 Chapter 3 – The Negotiation Clock Face 23 Chapter 4 – Why Power Matters 43 Chapter 5 – Time – The Distinct Advantage 65 Chapter 6 – The Ten Negotiation Traits 85 Chapter 7 – The 14 Behaviors that Make the Difference 101 Chapter 8 – The “E” Factor 135 Chapter 9 – Authority and Empowerment 163 Chapter 10 – Tactics and Values 183 Chapter 11 – Planning and Preparation That Helps You to Build Value 211 Final Thoughts 245 About The Gap Partnership 247 Index 249

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Book SynopsisTheo Theobald has spent most of his adult life in front of an audience, as Management Trainer, Stand-Up Comic and most recently Funeral Celebrant, writing and conducting countless services. A media career including a senior role with the BBC, was followed by 20 years as a freelancer. He is the author of On Message, also published by Kogan Page. He is based in Worcestershire, UK.Table of Contents Chapter - 00: Introduction; Chapter - 01: What’s your motivation?; Chapter - 02: Where do you begin?; Chapter - 03: What on earth are you going to say?; Chapter - 04: It’s time to write… now!; Chapter - 05: The power of storytelling; Chapter - 06: Using humour; Chapter - 07: Working from home; Chapter - 08: Rehearsal; Chapter - 09: Finding your voice; Chapter - 10: Openings; Chapter - 11: Endings; Chapter - 12: Handling your nerves; Chapter - 13: Handling your audience; Chapter - 14: Question and answer sessions; Chapter - 15: Getting ready – Some practical aspects; Chapter - 16: As the moment approaches; Chapter - 17: Stripped bare; Chapter - 18: Advanced interactivity; Chapter - 19: Progress report; Chapter - 20: Confidence under pressure; Chapter - 21: What next?

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Book SynopsisTable of ContentsForeword, by Dr. Katherine BaickerIntroductionPart I. The Thinking Behind Effective Policy Analysis1. Clear Thinking Leads to Clear Writing2. Mastering Deductive, Evaluative, and Prescriptive Policy Answers3. Meeting the Unique Needs of Your ReaderPart II. The Art of Policy Storytelling4. Developing Stronger Policy Recommendations Using Human-Centered Design5. How to Haunt Your ReadersPart III. The Craft of Policy Storytelling6. How to Structure Policy Memos and Briefs for Maximum Impact7. Deductive and Unified Paragraphs8. Coherent Paragraphs9. Clear and Concise SentencesPart IV. The Necessity of Revision10. Eleven Strategies for Ruthlessly Pruning Needless Words11. Being Your Own Best EditorPart V. The Finishing Touches12. Quoting and Paraphrasing Sources Properly13. Making Figures, Tables, and Charts Work for Youby James Bennett14. A Style Guide for Policy WritingAcknowledgmentsNotesSuggested Further ReadingAbout the AuthorIndex

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Book SynopsisHow to master the art of persuasionfrom the bestselling author of Talk Like TED.Ideas don't sell themselves. As the forces of globalization, automation, and artificial intelligence combine to disrupt every field, having a good idea isn't good enough. Mastering the ancient art of persuasion is the key to standing out, getting ahead, and achieving greatness in the modern world. Communication is no longer a soft skillit is the human edge that will make you unstoppable, irresistible, and irreplaceableearning you that perfect rating, that fifth star.In Five Stars, Carmine Gallo breaks down Aristotle's ancient formula of persuasion to inspire contemporary audiences. As the nature of work changes and technology carries things across the globe in a moment, communication skills become more valuablenot less. When people express their ideas effectively, they're more likely to win dream jobs, sell products, build brands, and trigger movements. Gallo

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Book Synopsis‘Could there be a more relevant book for our times? Vengoechea implores us to truly hear other people (maybe for the first time) and is the perfect author of a book on why we should listen like we mean it’ - Nir Eyal, bestselling author of Hooked and IndistractableHear me out. Does this sound like you?You end a team meeting and can’t recall a single thing that was said.You leave a conversation with a friend feeling disconnected and unfulfilled.You think you and your boss are on the same page, only to find out you haven’t been meeting expectations.Fortunately, listening, like any communication skill, can be improved, and Ximena Vengoechea can show you how. As a user researcher, she has spent nearly a decade facilitating hundreds of conversations at LinkedIn, Twitter and Pinterest. It’s her job to uncover the truth behind how people use, and really think about, her company’s products. In Listen Like You Mean It, she reveals the tips and tricks of the trade, including:– How to quickly build rapport with strangers– Which questions help people unlock what they need to say– When it’s time to throw out the script entirely– How to recover from listener’s drainTrade ReviewThis is a book about generosity and dignity, about caring enough to actually let the truth come through. In the race to build the next big thing, too often we forget to build the right thing -- Seth Godin, author of The PracticeCould there be a more relevant book for our times? While there are plenty of books on persuasion, none tells us how to influence others through the quiet art of understanding. Vengoechea implores us to truly hear other people (maybe for the first time) and is the perfect author of a book on why we should listen like we mean it -- Nir Eyal, bestselling author of Hooked and IndistractableListen Like You Mean It brings an extremely underappreciated skill to the forefront, and illuminates practical ways we can all improve, whether we’re designing products, trying to reach an agreement, or simply listening to a friend. The world would be a better place if we all developed a listening mindset -- Liz Fosslien and Mollie West Duffy, co-authors of the Wall Street Journal bestseller No Hard FeelingsA helpful guide to listening, especially for people in human resources or research careers who depend on keen observational skills to succeed -- Lea Berman and Jeremy Bernard, author of Treating People WellListen Like You Mean It is a delight – a secret handbook for mastering communication in the work world and beyond, from a world-class expert who writes like a friend -- Jake Knapp, author of Make Time and SprintThis zestful guide will inspire readers to listen better. * Publishers Weekly *You know listening is one of the best ways to learn and connect, but how much time have you actually spent analyzing your style and skills? As a user experience researcher, Ximena Vengoechea specializes in the art and science of listening. Her book is full of revealing, instantly applicable ideas for leveraging your strengths and overcoming your weaknesses. -- Adam Grant, author of Think Again and Originals, and host of the TED podcast WorkLifeA helpful guide to listening, especially for people in human resources or research careers who depend on keen observational skills to succeed. -- Lea Berman and Jeremy Bernard, coauthors of Treating People WellAn engaging and approachable book clearly crafted by a professional communicator, this is an essential guide to listening to and truly hearing others. A helpful read for personal and professional development, or an unsubtle gift for encouraging more meaningful conversations. -- Adam J. Kurtz, artist and author of Things Are What You Make of Them

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Book SynopsisA collection covering all aspects of ethics in the work of science communication, for scientists and communications professionals alike.Trade Review"There is a glaring absence of scholarship on the ethics of science communication, and an urgent need for resources such as this volume that offer a critical context on ethics that is both rigorous in its depth and scope, but also accessible and useful to a diversity of readers, including scientists and communication practitioners. This book will instantly and immediately be the leading source on the ethics of science communication."--Matthew Nisbet, Northeastern University and editor-in-chief of "Environmental Communication" "Ethical dimensions of science communication compose an arena vastly underserved by the extant literature. This book does a convincing job of demonstrating that ethical judgments--whether intentional or not--saturate the construction of science messages and then offers a thoughtful and readable portal into the topic. It's about time."--Sharon Dunwoody, University of Wisconsin-Madison "This book richly reminds us that every act of communication requires ethical consideration--and science communication is no exception. The authors draw out ethical principles addressing the obligations owed to readers, sources, and subjects of science communication. Detailed case studies show these principles at work in stories ranging from love drugs to genetic testing and biotechnology, to media coverage of the recovery of an Incan virgin sacrificed to the gods. The editors and authors are helping all science communicators become more reflexive about the complexities of their actions, which in turn increases the capacity for all of us to have deeper conversations about science, science communication, and society."--Bruce V. Lewenstein, Cornell University

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Book SynopsisIf you’re a fundraiser or social entrepreneur keen to secure large gift for any kind of social cause you need to be able to ask the right people for the right money in the right way. But how do you do that?In this ground-breaking book, global experts Bernard Ross and Clare Segal share their approach - used by major fundraising organisations from UNHCR in the Middle East to MSF in the US and from UK’s Oxford University to MEF Museum in Argentina – which has been used to secure gifts up to $110m in a single ask.Whether you’re an experienced fundraiser looking for new ideas, a newbie keen to get to the right approach fast, or a board member anxious to help out, you’ll find the answers you’re looking for inside. The book also has a special social bonus - every copy you buy will result in a donation to the WHO foundation to pay for a Covid 19 vaccine in a developing nation. “One reasonably useful book = one life-saving vaccine.”Trade ReviewNo fundraiser's office should be without this bookI would buy any book by Bernard Ross AND when he co-authors one with the outstanding Clare Segal, I would ensure that I don’t miss it! This amazing duo’s latest book, Making the Ask, does not disappoint.I have been reading up on behavioural science to improve fundraising success for a few years and have had some wins just based on following basic principles. This book was therefore timely and will become an essential read for anyone wanting to maximise income to their non-profits. Although a serious subject and critical to any fundraiser, Ross and Segal’s book is peppered with their inherent humour, making it a fun but vital read. * Amazon *Practical and modern guide to fundraisingMaking the Ask is an excellent update on Ross & Segal's previous work 'The Influential Fundraiser'. It now incorporates the latest learnings from decision science, advancing the already useful psychological and sociological tools from their previous work. The book is a deeply practical and reflective guide for any individual whose job it is to inspire others to change the world through donating money. * Amazon *Table of ContentsAcknowledgements Usual thanks Dedication Preface Background on how the model was developed Several examples anecdotes where the approach has worked Some of the science background and name check Introduction/overviewThis section outlines the key organising principle/model- the 5Ps and how they are interconnected: Passion: how to get yourself, and your donor, into the right mindset to seek and secure support Proposal: how to shape and organise a complex story into one that is salient and simple Preparation: all the key issues you need to consider before you make the call, type the email, prepare the proposalPersuasion: how to handle the interaction with a prospect- a range of psychological techniques to manage the conversationPersistence: you rarely succeed in your first approach- this element explores how to deal with challengesChapter 1: Passion Creating a personal anchor for you and the supporter: getting yourself into a success mindset and your prospects into a [philanthropic mindset Understanding hygiene and motivation factors; understanding Hertzberg-inspired safety and motivation factors Creating your Personal Brand: establishing how you want to come across in the situation- behaviors, appearance, style Chapter 2: Proposal: Organising complex messages: the =mc story framework using key psychological drivers: +/- outcomes and future/present Creating Powerful Propositions: how to chunk your overall need into propositions related to the needs and interests of a prospect Mr Ockham’s Shaving kit: how to ensure you have made your proposition super simple- a key to success Chapter 3: Preparation You can’t always get what you want: dividing up the outcome you want into a LIM-it: Like, Intend and Must. (A range of acceptable outcomes.) Taking the prospect on a journey- how to shape the steps for the prospect towards a positive outcome beyond a successful gift Think Feel Do: at every step you should consider three ?: what info do I want the prospect to know, how do I want them to feel, what do I want them to do? Chapter 4: Persuasion Building rapport: how to build engagement with people who are not like you- the importance of mirror neurons How do people think they decide v how do people actually decide?: System 1 vs system 2 including key unconscious biases VAK: the importance of adapting your language and communication style to match that of the prospect Chapter 5: Persistence The 9 Nos: when ‘no’ doesn’t really mean ‘No, but means ‘ask me a better question... ‘and the importance of Killer Questions Be Resourceful: techniques to recover form challenges call on your Mental Mentors, or adopt a new Perceptual position Learn from the Past: the importance of after action review- answering the three key learning questions Glossary: explanation of key terms and phrases commonly usedFurther Reading: related books and resources to exploreAbout the Authors: some background info and credibility buildingThe book will offer access to a range of complementary bonus material. This will be accessible on-lineHow to be an effective Volunteer Board FundraiserSome specific hints on how to improve the effectiveness of volunteer fundraisersWriting a Case for SupportA more detailed explanation of the =mc Case for Support StructureDeveloping a supporter journeyHow to move a prospect along the stages of the 5P model

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Book SynopsisThe Storytelling Workbook is a nine-week programme (based on Anthony Tasgal's 'rule of three') to help you learn to better tell your own narrative and present your story whether it be for your CV, your dating apps or your own personal writing. It is an entertaining, instructive and interactive guide to becoming a better storyteller across all facets of your personal and professional life. Including a mix of case studies, advice and exercises, this workbook is structured into three sections: before, during and after. In the before section, you will learn to free yourself from reductionism, obsession with numbers, facts, data and 'messaging'; in the during section, you will concentrate on finding simplicity, meaning and depth; while finally, in after, you will come to understand how to write less and think more and ultimately to keep writing again and again.

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Book SynopsisTrade ReviewThis is an eye-opening book that will reveal the action-based approach to design thinking, the series of inaccurate assumptions made in most business thinking, and how to become better at recognizing and strategizing around opportunities that exist within not only our core business, but other avenues as well. 800-CEO-Read [This] book is rich with information on each tool, taking you through the elements clearly and crisply. If design thinking intrigues you, this would be a good place to start. -- Harvey Schachter Globe & Mail Anyone wishing to get up to speed on design thinking by actually test-driving the methodology on their own will find great value in this tutorial-in-a-book -- Matthew May AMEX OPEN Forum A fine survey of a hot business trend... Highly recommended. The Midwest Book Review

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Book SynopsisHow do I start a business on a budget?How do I find my first 100 customers and make my first 100k?How do I build a network and get my business noticed? Whether you want to transform a fledgling side-hustle into a full-time endeavour or simply have an idea that's keeping you up at night, this is the ultimate blueprint for building your own business. With no network, no capital and no previous experience, Nafisa built her business from scratch and has helped hundreds of founders to do the same. Now, she wants to share her honest, game-changing advice. From how to nail sales and branding to understanding how to build a network, Nafisa lifts the lid on business culture and questions everything you think you know about the business world.Trade Review‘Nafisa is a brilliant, incisive entrepreneur and How to Make Money is the handbook for anyone with a business idea and belief. Think of it as the best short cut you could ever take’ELLA DOLPHIN, CEO of STYLIST ‘Straight-talking but highly emotive, How To Make Money provides superbly tangible insights into laying the foundations for your own brand playbook, via ideas that bust through the bravado and bluster of standard business talk’KATIE BARON, author of FASHION AND MUSIC ‘Nafisa Bakkar saw a gap in the market for a website that curated modest fashion for Muslim women. She had £50, no experience and no network. Her business, Amaliah, is now pushing a seven-figure turnover. How to Make Money is Bakkar’s no-nonsense guide to all the steps it took, and the moments she nearly quit, with anecdotes from entrepreneurs such as Mohammed Khalid, who had an idea for a halal chicken shop, opened Chicken Cottage by the Brick Lane mosque, and now has 140 outlets – an underappreciated British success story’THE TELEGRAPH, Best Self-Help Books of 2023

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Book SynopsisOver the years, leadership has become a mantra in our culture - a path to power and money, a road to personal and professional success, and a mechanism for creating change that has spawned its own lucrative worldwide industry. This title offers a critical rethinking of the leadership industry, challenging the idea that leadership can be taught.Trade Review"In this wide-ranging critique, Kellerman enumerates the numerous contradictions, inconsistencies, and irrelevance of what passes for leadership thought and training today. Before you purchase or attend any of what the multi-billion dollar leadership industry is selling, read this book!" -- Jeffrey Pfeffer, Thomas D. Dee II Professor, Graduate School of Business, Stanford University, and author of Power: Why Some People Have It-and Others Don't "Barbara Kellerman does not play nicely with the other boys and girls-and we are all the better for it. Anyone interested in a penetrating critique of the leadership industry should read this provocative new book from our foremost leadership contrarian." -- Robert Kegan, Meehan Professor of Adult Learning and Professional Development, Harvard University Graduate School of Education "In this compelling book, Kellerman brings critical new insights to longstanding questions about the importance of leaders...essential reading for anyone who cares about the future of leadership both in theory and practice." -- Deborah Rhode, Ernest W. McFarland Professor of Law and Director of the Center on the Legal Profession, Stanford Law School "After pioneering work on followership and bad leadership, now Kellerman provocatively dissects what she calls the leadership industry. She offers suggestions on how to think far bigger and more expansively if we are to cope with leading in a global information age." -- Joseph S. Nye, Jr., University Distinguished Service Professor at Harvard and author of The Future of Power "A timely, considered and comprehensive examination of how leadership has changed and how and why we lost faith in leaders; how the leadership industry went wrong - and the steps needed to put it right" -- Rob Goffee, Professor of Organisational Behaviour, London Business School "'Mind the Gap' could be the subtitle of Kellerman's disturbingly honest and indispensable book. The 'gap' Kellerman urges us to mind is the hoary disconnect between what the leadership industry produces about best practices and what leaders who read our books actually practice." -- Warren Bennis, University Professor, University of Southern California and author of Still Surprised: A Memoir of a Life in Leadership "Kellerman's honest and astute critique makes it clear that the gurus in her own field have work to do if they want to remain relevant." -- Kirkus Reviews A well-written chronicle of the evolution and devolution of the leadership profession and a substantiated indictment of the leadership development industry.Essential. -- Choice Reviews Online

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Book SynopsisLeaders need to do more than stand up and speak; they need to integrate communications into what they do, address the immediate concerns and issues, and open the door to future dialogue and discovery. This book helps push that door open, so you can bring your organization to the next level.

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Book SynopsisIntroduces you to six easy-to-master communication technology that lets you say what you mean, mean what you say, and get what you want - at home, in the office, and in almost every social and interpersonal setting.

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Book SynopsisLeadership Communication guides current and potential leaders in developing the communication capabilities needed to be transformational leaders. It brings together managerial communication and concepts of emotional intelligence to create a new model of communication skills and strategies for corporate leaders.Table of ContentsSECTION ONE: CORE LEADERSHIP COMMUNICATIONChapter 1: What is Leadership Communication?Chapter 2: Leadership Communication Strategy and StructureChapter 3: The Language of LeadersChapter 4: Social Media and Other Leadership CorrespondenceChapter 5: Leadership Documents and ReportsChapter 6: Leadership Presentations in Person and OnlineChapter 7: Graphics with a Leadership EdgeChapter 8: Emotional Intelligence and Interpersonal Skills for LeadershipChapter 9: Diversity and Intercultural Communication LeadershipSECTION TWO: GROUP AND ORGANIZATIONAL LEADERSHIP COMMUNICATIONChapter 10: High-Performing Team LeadershipChapter 11: Meetings: Leadership and ProductivityChapter 12: Leadership in an Organizational ContextChapter 13: Leadership through Strategic Internal CommunicationChapter 14: Leadership through Effective External Relations

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Book SynopsisSome people, regardless of money, education, looks or personality, make an impression wherever they go - they are master communicators, and everyone enjoys talking to them.

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Book SynopsisNo matter what your speaking challenge is, this inspirational, cleverly illustrated book will ensure you perform with passion, power and persuasion; at your very best. Whether you are chasing a job, planning a pitch, giving a speech at a wedding, presenting to one or one thousand people, you'll discover how to:-Use the rule of three to win any audience over-Prepare so you can be yourself but better-Embrace the unknown and conquer any fear Capturing a life time's work in the art of persuasive communication, this powerful book reveals the principles, tools and tricks to help you become a courageous, memorable, stand-out speaker.

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Book SynopsisTable of ContentsBrief Contents The Nature of Intercultural Communication Universal Systems Contrasting Cultural Values Cultural Shock Language Oral and Nonverbal Communication Patterns Written Communication Patterns Global Etiquette Business and Social Customs Intercultural Negotiation Process Intercultural Negotiation Components Laws Affecting International Business and Travel Appendix A: Glossary Appendix B: Answers to Exercises

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Book SynopsisTable of ContentsTable of Contents Appreciate Why Customer Service Matters PART I: L=LITTLE THINGS Use Behaviors That Engage Your Customers Listen to Your Customer ( a Big "little thing") Use the Telephone Correctly for Good Service Use Friendly Web Sites and Electronic Communication PART II=INSIGHT Recognize and Deal with Customer Turnoffs Insight into Emerging Trends in Customer Service PART III=FEEDBACK Get Customer Feedback Recover the Potentially Lost Customer PART IV=EXPECTATIONS Exceed Expectations with Value Exceed Expectations with Information Exceed Expectations with Convenience and Timing PART V=LIVING LIFE AND LEADING OTHERS Influencing Others to Give Great Service

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Book SynopsisNOTE: You are purchasing a standalone product; MyBCommLab does not come packaged with this content. If you would like to purchase both the physical text and MyBCommLab search for 0134088905 / 9780134088907   Business Communication: Polishing Your Professional Presence Plus MyBCommLab with Pearson eText -- Access Card Package, 3/e Package consists of: 0133863301 / 9780133863307 Business Communication: Polishing Your Professional Presence, 3/E 0133866262 / 9780133866261 MyBCommLab with Pearson eText -- Access Card MyBCommLab should only be purchased when required by an instructor.   For courses in Business Communication   Communication in Business Practices Business Communication: Polishing Your Professional Presence helps readers achieve the highest level of professionalism when conducting business. With a clear communication model that

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Book Synopsis“A must-read for anyone interested in the art of intuitively knowing what others feel.” —Haemin Sunim, bestselling author of The Things You Can See Only When You Slow Down and Love for Imperfect Things “Euny Hong just taught me what I really want to be when I grow up: a nunchi ninja!” —Zoe Chance, bestselling author of Influence Is Your SuperpowerImprove your nunchi. Improve your life.Have you ever wondered why your less-skilled coworker gets promoted before you, or why that one woman from your yoga class is always surrounded by adoring friends? They probably have great nunchi. The art of reading a room and understanding what others are thinking and feeling, nunchi is a form of emotional intelligence that anyone can learn--all you need are your eyes and ears. Sherlock Holmes has great nunchi. Cats have great nunchi. Steve Jobs had great nunchi. With its focus on observing others rather tha

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Book SynopsisThe Communications Toolkit contains practical advice, tips and strategies to enable you to develop the communication skills you need to be successful in your studies. This resource helps you make a successful transition to tertiary studies, develop effective research skills for your discipline, approach academic writing with confidence, refine your writing skills and enhance your face-to-face communication experience. The Communications Toolkit provides information on academic integrity and referencing, taking into account the changing nature of university communication including recent text-types such as blogs, twitter, digital articles, online research questionnaires, presentation formats and Turn-it-in. Additional examples of online students' communication work and additional coverage of the communication challenges students face when going to university via an online channel are included.Table of ContentsPart 1 Transitioning to tertiary studies 1. Making the transition 2. Online learning Part 2 Research skills 3. Identifying and evaluating appropriate resources 4. Reading scholarly texts, both written and recorded�� 5. Referencing and academic integrity Part 3 Academic writing 6. Approaches to writing 7. Reflective writing 8. Report writing 9. Academic essay writing 10. Some other tertiary genres Part 4 Refining your writing 11. Two principles of good academic writing 12. Grammar, punctuation and spelling Part 5 Face-to-face communication 13. Interpersonal skills 14. Intercultural communication 15. Teamwork 16. Presentations 17. How far you���ve come!

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Book SynopsisOrganizational Communication: A Lifespan Approach is a student-focused introduction to the field. Featuring real-world stories, helpful and unique illustrations, and practical applications of theory, this text engages students and shows them how to apply concepts, theories, and perspectives in every chapter.Table of ContentsPreface Acknowledgments About the Authors 1. Introduction Defining Communication Information Transfer Shared Meaning Transactional Meaning Creation --Applying the Three Definitions of Communication Working Definition Defining Organizations A Legal Definition of Organizations A Communicative Definition of Organizations A Social Definition of Organizations The Complexity of Defining Communication in Organizations Strategic Ambiguity --Ethical Issue: Strategic Ambiguity Nonverbal Communication --Applying the Three Nonverbal Criteria --Communication Challenge: Office Design Perspectives on Organizational Communication A Post-Positivist Perspective An Interpretive Perspective A Critical Perspective --Applying the Three Organizational Perspectives Other Perspectives Application to Different Types of Organizations Preview of the Book Summary Key Terms 2. Communication and Anticipatory Socialization Anticipatory Role Socialization Family Education --Communication Challenge: Realistic Expectations Peers Previous Experience --Communication Challenge: Comparing Workplaces Media Application The "Real Job" Colloquialism --Ethical Issue: Deconstructing Our Labels Anticipatory Role Socialization for Volunteers Summary of Anticipatory Role Socialization Anticipatory Organizational Socialization Person-Job Fit Recruitment Selection Process --Résumés and Cover Letters --Screening Interviews --Communication Challenge: Improving Interviews Follow-up or Second Interviews Realistic Job Previews --Ethical Issue: Inappropriate Interview Questions --Communication Challenge: The New Technology of the Job Search Anticipatory Organizational Socialization for Volunteers Summary of Anticipatory Organizational Socialization Key Terms 3. Communication and Organizational Encounter Uncertainty Management Theory Newcomer Socialization Through Orientation and Training Socialization Strategies Socialization Strategy Outcomes --Ethical Issue: Mixed Messages Newcomers and Communication Exchange Information Seeking Information Sources --Communication Challenge: Trusted Colleague Information Giving Communication Exchange Encounter Outcomes Boundary Passages --Functional Boundaries --Hierarchical Boundaries --Inclusionary Boundaries --Ethical Issue: Vocabulary of Hierarchy Differences Between Expectations and Experiences General Newcomer Adaptation Newcomers in Volunteer Organizations Summary Key Terms 4. Communication and Management Theory Classical Management Theory Context Frederick Taylor's Classical Management Theory Henri Fayol's General Management Theory --Communication Challenge: Communication and Span of Control Weber's Bureaucratic Theory Douglas McGregor's Theory X Classical Management Today Human Relations Management Context Hawthorne Studies --Communication Challenge: Are Happy Workers Productive Workers? Human Relations Management Today Human Resource Management Context --Ethical Issue: Humans as Resources Some Roots of Human Resource Management: McGregor's Theory Y Principles of Human Resource Management Human Resource Management Today --Communication Challenge: Motivation at Despair, Inc. Teamwork or Theory Z Management Context --Ethical Issue: Top-Level Management and Organizing for the Short Term? Principles of Teamwork Teamwork and Concertive Control --Ethical Issue: Is Control Ethical? Teamwork Management Today Management Approaches to Volunteers --Communication Challenge: Communicating to Reduce Volunteer Turnover --Applying the Three Organizational Perspectives to Management Theory Summary Key Terms 5. Communication Channels and Structures Traditional Communication Channels and Structures Formal Downward Communication Issues with Downward Communication --Amount of Information --Nature of Feedback --Information Distribution Formal Upward Communication Issues with Upward Communication --Communication Challenge: Technology Application for Suggestions Boxes --Lack of Receptivity --Power Differentials --Communication Challenge: Dealing with the Normal Alteration of Upward Communication --Upward "Distortion" --Self-Promotion or Ingratiation Horizontal or Lateral Communication Issues with Lateral Communication --Competition --Specialization --Territoriality --Lack of Incentive Informal Communication Issues with Informal Communication --Accuracy --Speed --Ethical Issue: Gossip's Messiness --Mid-Level Employee Participation --Accountability --The Competence Network Integrative Communication Structures --Committees --Quality Circles --Project Teams Limitations of Traditional Communication Channels Approach Communication Networks Collecting Network Data Characteristics of Networks --Linkage Characteristics --Individual Roles --Communication Challenge: Reducing Employee Turnover by Cultivating Network Density --Group-Level Characteristics --Organizational or System-Level Characteristics Impact of Communication Networks Limitations of Network Analysis Nonprofit Organizations and Volunteers Summary Key Terms 6. Communication and Organizational Culture Defining Organizational Culture Artifacts Values Assumptions Interactions of Various Members Structuration Theory and Culture --Communication Challenge: Communicating a New Value Organizational Norms Types of Norms Communication Norms Norm Development Creating Conformity to Norms Three Approaches to Culture An Integrated Perspective A Differentiated Perspective A Fragmented Perspective --Applying Martin's Three Perspectives on Organizational Culture A Critique of Applying the Three Perspectives Analyzing Organizational Culture Script (or Narrative) Analysis Ritual Analysis Metaphor Analysis --Ethical Issue: Enron's Metaphors Reflective Comment Analysis Ethnography A Comparison of Five Methods of Cultural Analysis --Applying Three Research Perspectives to Organizational Culture Summary Key Terms 7. Communication with Organizational Members Supervisor-Subordinate Communication Average Supervisor Communication Style --Interaction Patterns --Openness to Communication --Upward Distortion --Upward Influence --Semantic Information Distance --Communication Challenge: The Pelz Effect --Effective Versus Ineffective Supervisors --Feedback --Systemic Factors --Communication Challenge: "Living" Versus "Having" an Open-Door Policy Differentiated Supervisor Communication Style --Partnership Relationships --Overseer Relationships --Middle-Group Relationships --Relationship Development Outcomes of Supervisor-Subordinate Communication Summary of Supervisor-Subordinate Communication Peer Communication Peer Social Support Types of Peer Communication Relationships Outcomes of Peer Communication Workplace Friendships Summary of Peer and Friendship Relations Interaction of Supervisor and Peer Communication Summary of Supervisor-Peer Relationship Interaction Mentor(ing) Communication --Communication Challenge: Mentoring Communication Summary of Mentoring --Communication Challenge: Upside Down Mentoring? Emotion Management in Interpersonal Interactions The Nature of Emotions in Interactions --Ethical Issue: The Moral "Signaling" Function of Emotions Types of Emotions Emotion Management --Communication Challenge: Peer Communication and Emotion Management Volunteers and Interpersonal Relationships Summary Key Terms 8. Communication and Leadership Managerial or Group Leadership Managerial Leadership as Traits Models of Management Styles Situational Models of Managerial Leadership Contingency Models of Managerial Leading External Communication Focus of Managers Dialectical Theory and Managerial Leadership --Communication Challenge: African American Women Executives' Leadership Communication Managerial Leadership and Volunteers Summary of Managerial Leadership Organizational Leadership Charismatic Leadership Visionary Leadership Transformational (versus Transactional) Leadership Institutional Leadership Framing Theory --Communication Challenge: Framing and Managerial Leadership Organizational Leadership of Volunteers --Ethical Issue: Leaders' Moral Talk Is Contagious (in a Good Way) The Dark Side of Managerial and Organizational Leadership Comparing Managerial and Organizational Leadership Summary Key Terms 9. Communication and Decision-Making A Prescriptive Model of Decision-Making The Model --Communication Challenge: Improving Decision-Making Through Brainstorming Descriptive Models of Decision-Making Phase Models Alternative Descriptive Models The Spiral Model Vigilant Interaction Theory --Communication Challenge: Leading Group Decisions Multiple Sequence Model Alternative Decision-Making Processes Satisficing Garbage Can Model Retrospective Rationality --Ethical Issue: Retrospective Rationality Faulty Decision-Making Groupthink Other Characteristics of Ineffective Decision-Making --Communication Challenge: Avoiding Groupthink and Ineffective Decision-Making Practices Overcoming Faulty Decision Making: HRO Theory Decision-Making in Volunteer Organizations Summary Key Terms 10. Communication and Conflict Defining Conflict Typologies of Conflict Level of Conflicts --Intrapersonal Conflict --Interpersonal Conflicts --Intergroup Conflicts --Interorganizational Conflicts Content of Conflicts Visibility of Conflicts Application Conflict as Dysfunctional and Functional Conflict Styles Bargaining and Negotiation in Conflict --Ethical Issue: Ethical Bargaining Managing Conflict Through Third Parties Communication and Conflict with Abusive Coworkers Workplace Bullying --Defining Workplace Bullying --Ethical Issue: Wanting to Belong and Participation in Social Bullying --Causes --Characteristics of Perpetrators --Characteristics of Targets --Environmental Factors --Effects of Bullying --Coping with Bullying --Addressing Bullying Sexual Harassment --Defining Sexual Harassment --Ethical Issue: Sender or Receiver Priority --Causes of Sexual Harassment --Effects of Sexual Harassment --Coping with Sexual Harassment --Addressing Sexual Harassment Conflict in Nonprofit/Volunteer Settings Summary Key Terms 11. Communication, Power, and Resistance Definitions Power and Influence Ideology (or Ideologies) Surface and Deep Structure Power Surface Level Power Types of Power --Communication Challenge: Increasing Personal Power Reasons for Power Relationships --Power as Resource Dependency --Power as Social Exchange --Power and Personal Characteristics Deep Structure Power --Communication Challenge: Muting Voices of the Mistreated Resistance to Power --Ethical Issue: Ethics and Decaf Resistance Voice and Resistance --Ethical Issue: Boat Rocking and Whistleblowing Upward Dissent Strategies Silence, Resistance, and Voice Power and Resistance in Nonprofits and Volunteers Summary Key Terms 12. Communication and Work-Nonwork Issues The Changing Workplace General Causes of Work-Life Conflict --Time-Based Conflict --Strain-Based Conflict --Behavior-Based Conflict Specific Causes of Work-Life Conflict Social Norms That Increase Work-Life Conflict --Ethical Issue: To Work or Not to Work, That Is the Question Outcomes of Work-Life Conflict Managing Work-Life Boundaries --Communication Challenge: Choosing Communication Media for Boundary Management in Global Virtual Organizing --Ethical Issue: Segmenting Salaried Workers Family-Friendly Work Policies Positive Effects of Family-Friendly Policies --Communication Challenge: Unintended Consequences of Family-Life Policies Problematic Issues of Family-Friendly Policies --Career Repercussions --Difficulty Negotiating Leave Policies --Peer Pressure Against Using the Policy --Resistance to Work-Life Integration Work-Family Third-Place (Life Enrichment) Balance Volunteer Roles Types of Volunteering Work-Family-Life Enrichment Balance --Ethical Issue: Disingenuous Volunteering? Summary Key Terms 13. Communication and the Changing Work Environment: Technology, Diversity, and Globalization Systems Theory Defining Change Reactions to Change Diffusion of Innovation Change and Emotion Resistance --Communication Challenge: Resisting Changes or Change Communication Communication and Change --Communication Challenge: Design a Ceremony Changing Communication Technology Media Richness Theory Changes in Communication Expectations --Changing How Meaning Is Established --Ethical Issue: Organizational Image Versus Personal Social Media Use --Changing Decision-Making Expectations --Communication Challenge: Creating a Collaborative Organizational Policy of Internet Usage --Changing Interpersonal Communication Interactions --Ethical Issue: Using Social Media to Convey and Express Private Opinions Summary of Changing Communication Technology Cultural Diversity: The Changing Workforce Cultural Diversity and Communication Cultural Diversity in the Workplace --Ethical Issue: Creating Teams Influence of Diversity on Group and Organizational Effectiveness Summary of Cultural Diversity Globalization Change and Nonprofit Organizations and Volunteers Changes in Funding and Collaboration Changing Volunteers Culturally Diverse Understandings of Volunteers Globalization and Volunteers Summary Key Terms 14. Communication During Career and Organizational Transitions Sensemaking Theory Individual Career Transitions Communication and Promotions Promotion Selection Context --Ethical Issue: Promotion Types and Bias The Selection Process for Promotions Promotion Process Communication and Job Transfers Communication and Domestic Job Transfers --Purposes of Domestic Job Transfers --The Process for Job Transfers --Pre-Move or Loosening Phase --Effects on the Workgroup Communication and International Job Transfers Communication and Career Plateaus Organizational Transitions Mergers and Acquisitions (M&As) The M&A Process --The Pre-Merger Phase --The In-Play Phase --Communication Challenge: Rumors and Sensemaking --Transition Phase --Ethical Issue: Leading the Combining of Two Cultures --The Stabilization Phase Reductions-in-Force or Layoffs Pre-Announcement Phase Announcement Phase Post-Layoff Phase Individual and Organizational Transitions for Volunteers Summary Key Terms 15. Communication During Organizational Exit Social Exchange Theory Voluntary Exit Planned Exits Shocks Gradual Disenchantment Mixed Reasons for Voluntary Turnover --Network Location --Career Opportunities --Career Changes --Retirement The Voluntary Exit Process --The Preannouncement Phase --The Announcement Phase --The Exit Phase --Exit Interviews --Communication Challenge: Exit Interviews with College Interns Involuntary Exit Immediate or Summary Dismissal Progressive Discipline --Ethical Issue: Fired over Facebook --Communication Challenge: The EAGR Approach to Giving Corrective Feedback A Third Form of Exit Exit and Volunteers Summary Key Terms Epilogue A Dark Side of Organizational Membership Socialization and Individualization Conclusion References Credits Index

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Book SynopsisBailey brings together a new edition of his successful book, Plain English Approach to Business Writing, with a fresh version of his text on business speaking. Bailey creates a complete and accessible handbook for the reference market and includes new information on writing with computers, computer graphics, layout and typography, as well as updated references and examples.Trade Review"Another splendid book. Ed has exactly the right touch for blending the academic with the practical."--James C. Gaston, President, Word One Associates, Inc. "Brilliant! Bailey cuts to the heart of the problem time and again in this book. His advice eliminates the fog from business memos and the pain of composing them."--James S. O'Rourke, University of Notre Dame

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Book SynopsisThrough an engaging and humorous narrative, Peter Coughter presents the tools he designed to help advertising and marketing professionals develop persuasive presentations that deliver business. Readers will learn how to develop skills to create the perfect presentation.Trade ReviewPraise for Peter's Seminar Presentation Skills Workshops: 'Peter has been a tremendous asset in coaching our guys on every aspect of Presentation. He's helped build up their experience, and most importantly, their confidence.' - Tony Granger, Global Chief Creative Officer, Y&R 'We have had over 100 of our senior and mid-level people go through Coughter's workshops. The results have been impressive. Rarely do we now prepare for a presentation without someone saying, 'Have we Coughter'd it?' That is the best endorsement of all in terms of the impact he has had with our company.' - Peter G. Krivkovich, President & CEO, Cramer-Krasselt 'Peter is a teacher, leader and a Zen master.' -John Adams, Chairman The Martin AgencyTable of ContentsForeword White Spaces How we Connect The Power of Emotion How to Be The Thin Line Thoughtfulness The Way we Say Things It's More Important to be Passionate About the Work You Gotta be You Before You Do Anything Death by Deck Organizing the Presentation Rehearse, Rehearse, Rehearse Own It Getting Started What They See is What You Get Humor Vs. Jokes Punctuation You Never Know Standing Up

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Book SynopsisThe bestselling business classic on the power of relationships, updated with in-depth advice for making connections in the digital world ''Don''t walk . . . RUN to your closest bookstore. The most extraordinary and valuable book I''ve come across in a long, long time'' Tom PetersDo you want to get ahead in life? Climb the ladder to success? Master networker Keith Ferrazzi says the secret is in reaching out to others. As he discovered early in life, what distinguishes highly successful people is the way they use the power of relationships - so that everyone wins. Never Eat Alone: Expanded and Updated lays out the steps and mindset Ferrazzi uses to connect with thousands of colleagues, friends, and associates: people he has helped and who have helped him. This form of connecting to the world is based on generosity; Ferrazzi distinguishes genuine relationship-building from crude glad-handing. These practical, proven princi

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Book Synopsis***NEW YORK TIMES BESTSELLER***Feel like you''re always drowning in email? How much more would you achieve without them - and how much happier would you be? ''A World Without Email crystallizes what so many of us feel intuitively but haven''t been able to explain: the way we''re working isn''t working.'' Drew Houston, co-founder and CEO of Dropbox ________________ Emails are an integral part of work today. But the ''kind regards'', forwards and attachments we check every 5.4 minutes are making us unproductive, stressed and costing businesses millions in untapped potential. Bestselling author of Deep Work and Digital Minimalism, Cal Newport, is here to offer a radical new vision - a world without email. Drawing on sociology, behavioural economics and fascinating case studies of thriving email-free companies, Newport explains how this modern tool doesn''t work for our ancient brains and provides solutions you can implement today to transform your workday into one without constant, distracting pings. Revolutionary and practical, A World Without Email will liberate you to do your most profound, fulfilling and creative work - and be happier too. ________________ ''If you are currently drowning in endless email and not sure where to start: read this book'' Emma Gannon, author of The Multi-Hyphen Method ''Read this superb book. It might just change your life; it''s changing mine'' Tim Harford, author of How To Make The World Add Up ''This is a bold, visionary, almost prophetic book that challenges the status quo'' Greg McKeown, author of EssentialismTrade ReviewCal Newport has proved himself as the most essential writer around, yet again making a compelling case for us to renegotiate our relationship with technology -- Bruce Daisley, author of Sunday Times #1 Bestseller The Joy of WorkLife is full of interruptions, but when a Cal Newport book appears, I drop everything and read. Newport is making an outrageous claim here: not just that email is annoying and overwhelming, but that we can and we will do much, much better. But with evidence and examples from the cutting edge of programming to the factory floors of a century ago, he makes a compelling argument. Read this superb book. It might just change your life; it's changing mine -- Tim Harford, author of 'How To Make The World Add Up'This is the book I didn't know I desperately needed. If you are currently drowning in endless email and not sure where to start: read this book -- Emma Gannon, author of Sunday Times bestseller The Multi-Hyphen Method and host of award-winning podcast Ctrl Alt DeleteA World Without Email crystallizes what so many of us feel intuitively but haven't been able to explain: the way we're working isn't working. Cal Newport charts a path back to sanity, offering a variety of road-tested practices to help us escape the tyranny of our inboxes and achieve a calmer, more intentional, and more productive working life -- Drew Houston, co-founder and CEO of DropboxThe future of work demands new tools of collaboration. Cal Newport is on a quest to uncover better ways for knowledge workers to collaborate. Out of this will come the new work space -- Kevin Kelly, Senior Maverick for WiredThis new work from Cal Newport goes beyond hacking at the branches of the email problem and strikes right at the root of it. This is a bold, visionary, almost prophetic book that challenges the status quo. If you want to peer into what the future of work could look like, read this book now -- Greg McKeown, New York Times bestselling author of Essentialism: The Disciplined Pursuit of LessThis book is a call to action. Newport suggests that now is the time to reimagine work with the specific goal of optimizing our brain's ability to sustainably add value. Don't let your teams and organizations lose out any further - read this book to help you get started -- Leslie Perlow, author of Sleeping with Your Smartphone and Professor of Leadership at Harvard Business SchoolCal Newport is an essential worker in today's hyperactive workplace, and his commitment to waking the digital sleepwalker should be applauded -- Damian Bradfield, co-founder of WeTransfer and author of The Trust ManifestoNewport has defined the scale of a problem too few of us knew existed -- Pilita Clark * Financial Times *A World Without Email delves into the history of communications and management, arguing that knowledge work processes need a radical rethink, just as production lines transformed manufacturing in the late 19th and early 20th centuries. Practical and fascinating. -- Tim Harford * Financial Times, Best Books of 2021 *A book forthose who feel racked with guilt and anxiety about their overflowing email inboxes, Cal Newport explains why this modern way of working needs a radical rethink. Practical and interesting, Newport examines how we can change this and find focus in 'the age of overload'. * The Times, 12 Best Business Books of 2021 *

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Book SynopsisWhat does power sound like? Loud? Brash? Masculine? Here''s the truth: if you''re a woman, a person of colour, an immigrant or queer, there''s often dissonance between how you speak and how we think powerful people sound, i.e. the wealthy white men who have historically set the standard.In this witty and warm guide, speech expert Samara Bay, who has worked with the likes of Gal Gadot, Penélope Cruz and Terry Crews, as well as global leaders in business and politics, offers a new approach to asserting your power in all areas of life.Permission to Speak is packed with expert tips and easy-to-follow exercises, demonstrating that you don''t have to speak like the status quo to be taken seriously.Trade ReviewNo-one knows more about voice than Samara Bay. This is a brilliant user-friendly guide to speaking up. I love it. -- Viv Groskop, author of How to Own the RoomInfinitely practical and full of golden nuggets of insight you can take away and use immediately. It's a gem of a book. -- Caroline Goyder, author of GravitasA totally beguiling and richly informative primer for anyone who struggles to say what they think out loud. -- Soraya Chemaly, author of Rage Becomes Her: The Power of Women's AngerI love this book - funny, surprising, stirring, and so important! What a beautiful accomplishment and gift to put into the world. -- Rachel McAdams

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Book SynopsisLearn the essentials of business, finance, and company management with this unique graphic guide from DK! If you''re perplexed by profit margins, confused by cash flow, or baffled by balance sheets, all your questions and many more are answered in this indispensable business book. Get to grips with how companies work, from research and development, to sales and marketing, and production and distribution.Eye-catching visual aids give a helpful representation of each and every aspect of business, while complex subjects are broken down into concise explanations, expressed in easy-to-understand language. Crammed with essential terms and key concepts, How Business Works is perfect for anyone looking to take their business to the next level, or those learning the ropes from the ground to the top.Within this one-stop guide you will find:-Hundreds of colourful images and engaging graphics.-Demystifying explanations of complex theories

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Book Synopsis

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