Business communication, etiquette and presentation Books

Book Synopsis  , 'Read this fascinating book and you'll become a better listener, a better conversationalist and better company' Adam Kay 'A brilliant book on the art of conversation' Matt Haig 'A compulsory book for these divided times' Sathnam Sanghera 'An intriguing exploration of the importance of a proper chinwag' Sara Cox 'A terrific book from a terrific broadcaster. Worryingly good'' Jeremy Vine 'An insightful, important read' Stacey Dooley 'A genuinely brilliant broadcaster' Matthew Syed 'A masterly book' Matthew d'Ancona 'Brilliant in the year and just as brilliant on the page' Anita Anand 'Fascinating and thought-provoking' Jane Fallon 'Informed, open-minded, fair, astute, caring and funny' Ricky Gervais 'A grand theory of conversationTrade ReviewWe're not currently in the golden era of conversation - it has either eroded away into emojis or escalated into online wildfires. Nihal is a master of the art of conversation, one of the country's finest and smartest interviewers, and his book is both brilliant and necessary. Read this fascinating book and you'll become a better listener, a better conversationalist and better company -- Adam Kay, bestselling author of This is Going to HurtA brilliant book on the art of conversation. It is entirely from the heart, an impassioned please for more meaningful conversation amid this era of online squabbling and all too easy animosity. This isn't some half-hearted celeb effort . . . a very impassioned defence of conversation as an art and one of the things that can save and retain our humanity in a world of GIFs and emojis and fifteen second digital dopamine hits. Nihal writes as well as he chats and this book is great -- Matt Haig, bestselling author of Reasons to Stay Alive Nihal is nothing less than the most intelligent interviewer in British broadcasting, so I had high expectations for his book on conversations, and it doesn't disappoint. It's clever, original, surprising and reading it made me appreciate why he is so good at what he does - he actually listens to the people he consults. A compulsory book for these divided times -- Sathnam Sanghera, bestselling author of Empireland An intriguing exploration of the importance of a proper chinwag by one of our most brilliant broadcasters -- Sara Cox, bestselling author of Till the Cows Come Home You won't want to check your phone while you're reading this. Nihal hits the nail on the head - again, and again, and again. Breaking news: conversation isn't shouting at a crowd on social media. Nihal has rediscovered the art and we are all winners as a result. A terrific book from a terrific broadcaster. Worryingly good -- Jeremy Vine, author of What I Learnt Turns out when he's interviewing all those amazing folk on 5 Live he's taking it all in and constructing a grand theory of conversation -- Dan Snow, host of the History Hit podcast and author of On This Day in HistoryThere is no more important task today than improving the conversations we all have. And there is nobody better to guide us than Nihal Arthanayake -- Matthew d'Ancona, author of Post TruthI'd like to say what a great broadcaster Nihal is. Well on his way to becoming a national treasure. Informed, open-minded, fair, astute, caring and funny. A dying breed -- Ricky GervaisAn insightful, important read -- Stacey Dooley, bestselling author of On the Front Line with the Women Who Fight BackA genuinely brilliant broadcaster -- Matthew Syed, bestselling author of Rebel Ideas Fascinating and thought-provoking -- Jane Fallon, author of 11 Sunday Times Top 10 BestsellersThe conversation king -- Laura Whitmore, bestselling author of No One Can Change Your Life Except For YouBrilliant in the ear and just as brilliant on the page. Nihal has produced a fascinating, informative and nuanced look at the very nature and need for conversation. To read him is to get a lesson from a master practitioner of the art -- Anita Anand, author of The Patient Assassin

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Book SynopsisWhether you want to convince your co-workers of your ideas in important meetings, or would do anything to have your presentations remembered forever, or want to stand out as a coach and have your ideas last forever in a company, you need to be able to visualise your ideas. Start to Draw is a hands-on guide discussing the positive aspects of drawing and visualising your ideas in your work environment. It is an accessible, richly illustrated and bite-size book providing insight into why drawing works, how you can have a great impact on your own (and others') professional work, and how you can end up with a more creative approach to your job.

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Book SynopsisThe 10th anniversary edition of the classic guide to handling life''s toughest conversationsWhat is a difficult conversation?Asking for a pay rise, saying ''no'' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we''re not engaging in one dialogue but three:- The what happened conversation (what do we believe was said and done)- The feelings conversation (the emotional impact on everyone involved) - The identity conversation (what does this mean for everyone''s opinion of themselves)Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, pro

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Book SynopsisCome behind closed doors and see real trades made by real traders Dr. Alexander Elder leads readers into 16 trading rooms where they meet traders who open up their diaries and show you their trades. Some of them manage money, others trade for themselves; some trade for a living, others are still on the semi-professional level.Table of ContentsIntroduction 3 Chapter 1 A Logical Way of Looking at Things 12Sherri Haskell Chapter 2 My Computer Can Do the Trading for Me 30Fred Schutzman Chapter 3 Simple Charts, Clear and Uncluttered 48Andrea Perolo Chapter 4 The Discipline of Loss Control 66Sohail Rabbani Chapter 5 Developing a Consistent Approach 84Ray Testa Jr. Chapter 6 McMahon A Successful Engineer Has a Disadvantage 100James (Mike) Chapter 7 Looking for Favorable Probabilities 118Gerald Appel Chapter 8 To Keep Repeating What I Did Right 136Michael Brenke Chapter 9 A Squeeze Play 158Kerry Lovvorn Chapter 10 Dancing Like Fred Astaire, Only Going Backwards and in High Heels 176Dr. Diane Buffalin Chapter 11 Price-Volume Behavior Is Steeped in Reality 192David Weis Chapter 12 The Bigger the Foundation, the Taller the Building 208William Doane Chapter 13 We Analyze People Who Analyze Markets 224Peter Tatarnikov Chapter 14 Technical Signals in the Fundamental Context 240Damir Makhmudov Chapter 15 Effective Volume 258Pascal Willain Chapter 16 Do It Right the Next Time Around 276Martin Knapp Conclusion Your Trading Room 307 Bibliography 319 Reading Lists 321 Acknowledgments 329 About the Author 331 Index 333

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Book SynopsisLeigh Thompson is a Distinguished Professor of Dispute Resolution & Organizations at the Kellogg School of Management at Northwestern University. She directs the Leading High Impact Teams executive program, the Kellogg Team and Group Research Center, and co-directs the Negotiation Strategies for Managers program. An active scholar and researcher, she has published more than 110 research articles and chapters and has authored 9 books, including: Creative Conspiracy: The New Rules of Breakthrough Collaboration, The Mind and Heart of the Negotiator, Making the Team, Organizational Behavior Today, Creativity and Innovation in Organizational Teams, Shared Knowledge in Organizations, Negotiation: Theory and Research, The Social Psychology of Organizational Behavior, and Confl ict in Organizational Groups. Thompson speaks and conducts workshops on negotiation teamwork, collaboration, and creativity skills for large and small organizations across the globe.Table of ContentsIntroduction vii Part 1: Negotiation: A 30,000-foot view 1 Truth 1: Negotiation: A natural gift? 3 Truth 2: The magic bullet: Preparation 7 Truth 3: Your industry is unique (and other myths) 11 Truth 4: Win–win, win–lose, and lose–lose negotiations 15 Truth 5: Four sand traps in the golf game of negotiation 19 Truth 6: If you have only one hour to prepare 23 Part 2: The bottom line on bottom lines 27 Truth 7: Identify your BATNA 29 Truth 8: Develop your reservation price 33 Truth 9: It’s alive! Constantly improve your BATNA 37 Truth 10: Don’t reveal your BATNA 41 Truth 11: Don’t lie about your BATNA 45 Truth 12: Signal your BATNA 49 Truth 13: Research the other party’s BATNA 53 Part 3: Black belt negotiation skills 55 Truth 14: Set optimistic but realistic aspirations 57 Truth 15: The power of making the fi rst off er 61 Truth 16: What if the other party makes the fi rst off er? 65 Truth 17: Plan your concessions 69 Truth 18: Be aware of the “even-split” ploy 73 Truth 19: Reveal your interests 77 Truth 20: Negotiate issues simultaneously, not sequentially 81 Truth 21: Logrolling (I scratch your back, you scratch mine) 85 Truth 22: Make multiple off ers of equivalent value simultaneously 89 Truth 23: Postsettlement settlements 93 Truth 24: Contingent agreements 97 Part 4: Psychology 101 Truth 25: The reciprocity principle 103 Truth 26: The reinforcement principle 107 Truth 27: The similarity principle 111 Truth 28: The anchoring principle 115 Truth 29: The framing principle 119 Part 5: People problems (and solutions) 123 Truth 30: Responding to temper tantrums 125 Truth 31: How to negotiate with someone you hate 129 Truth 32: How to negotiate with someone you love 133 Truth 33: Of men, women, and pie-slicing 137 Truth 34: Your reputation 141 Truth 35: Building trust 145 Truth 36: Repairing broken trust 149 Truth 37: Saving face 153 Part 6: I-negotiations and E-negotiations 157 Truth 38: Negotiating on the phone 159 Truth 39: Negotiating via email and the Internet 163 Truth 40: When negotiations shift from relational to highly transactional 167 Truth 41: Negotiating across generations 171 Truth 42: Negotiating with diff erent organizational cultures 175 Truth 43: Negotiating with diff erent demographic cultures 179 Part 7: Negotiation Yoga 183 Truth 44: What’s your sign? (Know your disputing style) 185 Truth 45: Satisfi cing versus optimizing 189 Truth 46: Are you an enlightened negotiator? 193 References 197 Acknowledgments 203 About the Author 204

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Book SynopsisTable of ContentsIntroduction 1 Chapter 1 Don’t Mark My Paper, Help Me Get an A 17 Chapter 2 Building the Right Culture 43 Chapter 3 My Leadership Point of View 67 Chapter 4 The Simple Truths About Helping People Win at Work 89 Simple Truth 1: Performing Well: What Makes People Feel Good About Themselves 91 Simple Truth 2: To Help People Perform Well, an Effective Performance Management System Must Be Established 94 Simple Truth 3: It All Starts with Performance Planning 97 Simple Truth 4: The Biggest Impact on Performance Comes from Day-to-Day Coaching 101 Simple Truth 5: Trust Is Key to Effective Coaching 117 Simple Truth 6: The Ultimate Coaching Tool: Accentuating the Positive 122 Simple Truth 7: Redirection Helps Get Performance Back on Track 125 Simple Truth 8: Deliver Reprimands with Caring Candor 129 Simple Truth 9: Performance Reviews Should Be About Retaking the Final Exam 133 Simple Truth 10: Developing and Sharing Your Leadership Point of View Is a Powerful Communication Tool for Your People 136 Simple Truth 11: Servant Leadership Is the Only Way to Go 139 Simple Truth 12: Celebrate Successes 149 Epilogue 155 Appendix A The WD-40 Company Goal Review Form 159 About the Authors 171 Services Available 175 Index 179

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Book SynopsisBuild trust—and create more value.Whether you're negotiating a salary, a deal with a supplier, or your workload, thoughtful preparation increases your confidence, resilience—and results. But it's not just numbers and strategies. Advocating for yourself, your team, and your business can feel personal, so you also need to manage the emotions that arise during the process.Next-Level Negotiating provides the research, advice, and practical tips you need to counter the harmful stereotypes about women and negotiation to communicate clearly who you are and what you need. Establish trust with your counterpart and face negotiations of any size with curiosity, creativity, and a collaborative mindset—all the essentials to successfully seal a deal.This book will inspire you to: Set a clear target—and imagine alternatives Consider your counterpart's context and perspective Manage the emotions in the room Strike a deal that works for you The HBR Women at Work Series spotlights the real challenges and opportunities women experience throughout their careers. With interviews from the popular podcast of the same name and related articles, stories, and research, these books provide inspiration and advice for taking on topics at work like inequity, advancement, and building community. Featuring detailed discussion guides, this series will help you spark important conversations about where we’re at and how to move forward.

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Book SynopsisDavid Royston-Lee is a business psychologist, with a management consulting and marketing communication background. He works with leaders to enhance their work through greater understanding of their talents and motivations.? His early career was in recruitment becoming Secretary General of the Institute of Employment Consultants where he devised the first examinations in Recruitment Practice and Interviewing. He moved on to KPMG, as a Management Consultant working on the management of change particularly in mergers and acquisitions, progressing to head up the first practice specialising in Career Management Services where he searched the world for the best ways to enable clients to understand themselves -most of the exercises in this book grew from this research.  David then moved to Ogilvy and Mather (the advertising agency) as their first Human Resources Director and finally to the Communication Advertising & Marketing Foundation as Chief Trade Review"The definitive guide on how to build and grow the most precious brand you'll ever work on. Yourself." Sir Mark Thompson, Chairman of the Board of Directors of Ancestry. Former President and Chief Executive Officer of The New York Times Company and former Director-General of the BBC “A timely reminder that personal branding today is about the real you – your purpose, values and drivers – not some packaged goods strategy. You have to dare to be real. And learn to be self-aware. Ready?” Avivah Wittenberg-Cox, CEO, 20-First, Speaker, Author “Personal branding is becoming an increasingly important element that all of us need to consider in today's disruptive world. It can be the differentiator that enables us to show not only our visibility and our talents, but also our personal values. In Brand You, David and Sylvana offer a pragmatic and effective roadmap to help everyone become more aware of what developing your personal brand can do for you and what you need to do to make it happen. It's very readable and is highly recommended; to start developing your ‘Brand You' today!” Dave Millner, Founder and Consulting Partner, HR Curator Ltd “Brand You helps to join the dots between who you are and what you do...essential reading to help you find your purpose in your career.” Jo Minns, Former HR Director at Coutts and Executive Coach & Consultant "Authentic Leadership is vital for success in business. Brand You carefully guides you through exercises to truly understand your authentic self and present it positively to the world." Shlomo Ben Hur, Professor of Leadership & Organisational behaviour, MD Business School, Lausanne, Switzerland “This book is for everyone who is looking for a practical How-to guide for defining your personal core and translating this into a convincing narrative of your professional self. It is so timely because of the challenges of self-reinvention that so many people have been embarking on in the course of the ‘Great Resignation'. And its practicality is so striking with guiding questions being asked, examples being given, and hands-on tools being provided step-by-step along this inspiring journey. A must read!” Stephan Strauss, CEO, advisor, mentor, entrepreneur “As an entrepreneur leading an impact-driven startup, Brand You by David and Sylvana is the book that will elevate your journey to new heights. It's a game-changer for standing out in today's competitive landscape. By uncovering your purpose, vision, and unique talents, you'll create an authentic brand that resonates with your entrepreneurial spirit. Whether you're just starting out or looking to make a greater impact, "Brand You" is your compass to success. Take control of your personal brand and leave a lasting mark in the world of entrepreneurship”. Aris Maroonian, Founder and CEO of Neology-carbon free energyTable of Contents1. Why develop your Brand?2. How do Brands Work? Section 1 – Creating your Personal Brand3. Your Personal Brand4. Discovering your personal Brand5. Your Purpose6. Understanding your mission 7. Your Values8. Your Talents9. Using Archetypes to develop your Brand Section 2 – Presenting your Brand10. Explaining what you do 11. Storytelling12. Presence 13. Building your Brand Offline14. Building your Brand Online15. Aligning your CV and Covering Letter with your brand 16. Staying Focused

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Book SynopsisThese days, most companies find themselves having to tender or bid for new contracts and clients. It's now part of the business landscape - companies simply have to be good at tendering and pitching if they are going to have any chance of getting new business and clients. This book, written by one of the leading consultants and trainers in competitive business tendering, provides the key principles for winning bids, tenders, and proposals. Savvy and practical, the principles are based on the author's extensive consulting experience with large and small companies, helping them to win big-ticket, "must-win" contracts (with a success rate of 86%!). These essential principles apply to any company, in all sectors, which are seeking to improve their new-business win rate.

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Book SynopsisJo Owen is a best-selling and multi-award-winning leadership author, keynote speaker and social entrepreneur. He is a founder of eight charities, including Teach First. His books The Mindset of Success, Myths of Leadership and The Leadership Skills Handbook also published by Kogan Page, have been translated into eight different languages. Jo Owen is the first person to win the Chartered Institute of Management Gold Award four times for four of his books. He is based in London UK.

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Book SynopsisThis international bestseller, with more than 3 million copies sold, offers a field-tested approach to high-stakes negotiations—whether in the boardroom, in your community, or at home.Life is a series of negotiations, and negotiation is at the heart of collaboration—whether you are a business executive, a salesperson, a parent , a community leader, or a spouse. As a former FBI hostage negotiator, Chris Voss gives you the tools to be effective in any situation: negotiating a business deal, buying (or selling) a car, negotiating a salary, acquiring a home, renegotiating rent, deliberating with your partner, or communicating with your children. Taking the power of persuasion, empathy, active listening, and intuition to the next level, Never Split the Difference gives you the competitive edge in any difficult conversation or challenging situation. This book is a masterclass in influencing others, no matter the circumstances.After a stint policing the rough streets of Kansas City, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference distills the Voss method, revealing the skills that matter most when it comes to achieving your goals in both your professional and personal life.Step-by-step, Voss show you how to: Establish Rapport  Create Trust with Tactical Empathy Gain the Permission to Persuade  Shape What Is Fair  Calibrate Questions Transform Conflict into Collaboration Spot Liars Create Breakthroughs by Revealing the Unknown Unknowns Never Split the Difference is your definitive source for defusing potential crises, winning people over, and achieving your goals at work and at home.

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Book SynopsisTake a moment to consider how many outcomes in your life may have been affected by poor communication skills. Could you have gotten a job you really wanted? Saved a relationship? What about that political conversation that got out of hand at a dinner party? How is it that we so often fail to say the right thing at the right time?In her career as an NPR host, journalist Celeste Headlee has interviewed hundreds of people from all walks of life, and if there''s one thing she''s learned, it''s that it''s hard to overestimate the power of conversation and its ability to both bridge gaps and deepen wounds. In We Need to Talk, she shares what she''s learned on the job about how to have effective, meaningful, and respectful conversations in every area of our lives.Now more than ever, Headlee argues, we must begin to talk to and, more importantly, listen to one another - including those with whom we disagree. We Need to Talk gives readers ten simple tools to help facilitate better conversations, ranging from the errors we routinely make (put down the smart phone when you''re face to face with someone) to the less obvious blind spots that can sabotage any conversation, including knowing when not to talk, being aware of our own bias, and avoiding putting yourself in the centre of the discussion.Whether you''re gearing up for a big conversation with your boss, looking to deepen or improve your connection with a relative, or trying to express your child''s needs to a teacher, We Need to Talk will arm you with the skills you need to create a productive dialogue.

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Book SynopsisJames McGrath worked as an accountant and senior manager in industry, local government and as a self-employed management consultant before becoming Course Director for the MA in Education and Professional Development at the City of Birmingham University. He is also co-author of The Little Book of Big Management Theories and author of The Little Book of Big Management Questions and The Little Book of Big Decision Models.Trade Review‘Pure nectar - a distillation of management with passion. Not only a book for Management but should be required reading for any sales executive’. Dr Paul Mycock, Principle Consultant, Ampercom LtdTable of ContentsAbout the authorAcknowledgementsIntroductionHow to get the most out of this book Section 1: Managing a Successful Business Introduction1 Peter Drucker on why customers are more important than profits 2 Jack Walsh on the need for a competitive advantage3 Marvin Bower on why more cohesion and less hierarchy is required in organisations4 Harold Geneen on why cash is king5 Andrew Carnegie on taking care of the pennies 6 Sam Walton on why you should ignore conventional wisdom 7 Jeff Bozos on two ways to expand your business 8 Phillip Kotler on creating markets9 Laurence J. Peter on why people rise to the level of their own incompetence 10 Warren Bennis on why failing organisations need leadership not more management Conclusion Section 2: Managing Yourself and Your CareerIntroduction 11 Theodore Levitt on making your career your business12 Henry Ford on pursuing your heart’s desire 13 Dale Carnegie on how people know you14 Henry Ford on self-confidence and self-doubt 15 Moly Sargent on investing in your greatest asset – you 16 Andrew Carnegie on why you can’t do it all yourself 17 Thomas Edison on why persistence not inspiration leads to success 18 Bill Watkins on why you should never ask management for their opinion 19 Andrew Carnegie on investing 100% of your energy in your career 20 Thomas Edison on saving timeConclusion Section 3: Managing People and TeamsIntroduction 21 Charles Handy on what management should be about 22 Peter Drucker and the manager’s job in thirteen words 23 Peter Drucker on learning to work with what you’ve got 24 Robert Townsend on how to keep the organisation lean, fit and keen 25 Warren Buffet on why integrity trumps intelligence and energy when appointing staff 26 Marcus Buckingham on managers and the golden rule27 Theodore Roosevelt on why you should not micro manage staff 28 Dee Hock on why you should keep it simple (KISS)29 Alfred P. Sloan on why the value of management by exception 30 Jack Welch on the three essential measures in any business31 Ron Dennis on supporting the weakest link 32 Zig Ziglar on why you should invest in staff training Conclusion Section 4: Leadership Introduction33 Warren Bennis on the making of a leader34 Howard D. Schultz on why leaders must provide followers with meaning and purpose35 Peter Drucker on why results make leaders36 Warren Bennis on why leaders must walk the talk37 Edward Deming on building credibility with followers 38 Henry Minzberg on why leadership is management practiced well39 S K. Chakraborty on the source of organisational values40 Claude I. Taylor on vision building41 Doris Kearns Goodwin on why leaders need people to disagree with them. 42 John Quincy Adams on how you know you are a leaderConclusion Section 5: MotivationIntroduction 43 Robert Frost on disenchantment in the workplace44 Ken and Scott Blanchard on explaining to people why their work is important 45 Fredrick Herzberg on the sources of motivation46 Tom Peters on self-motivation47 General George Patton on motivation through delegation48 John Wooden on why you need to show you careConclusion Section 6: Decision MakingIntroduction 49 Robert Townsend on keeping decision making

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Book SynopsisThis text outlines an approach to business communication by two Harvard-based educators, trainers and consultants. Kegan and Lahey show us how the way we talk in the workplace can be understood as seven different types of speaking, seven languages that reveal our attitudes and expectations.Table of ContentsAcknowledgments ix Introduction: What Do You Really Want . . . and What Will You Do to Keep from Getting It? 1 Part One: The Internal Languages: Building the New Machine 11 1 From the Language of Complaint to the Language of Commitment 13 2 From the Language of Blame to the Language of Personal Responsibility 33 3 From the Language of New Year’s Resolutions to the Language of Competing Commitments: Diagnosing the Immunity to Change 47 4 From the Language of Big Assumptions That Hold Us to the Language of Assumptions We Hold: Disturbing the Immunity to Change 67 Part Two: The Social Languages: Maintaining and Upgrading the Machine 89 5 From the Language of Prizes and Praising to the Language of Ongoing Regard 91 6 From the Language of Rules and Policies to the Language of Public Agreement 103 7 From the Language of Constructive Criticism to the Language of Deconstructive Criticism 121 Part Three: Carrying on the Work 147 8 Running the Internal Languages 149 9 Running the Social Languages 187 Epilogue: Toward the Transformation Highway: Transcending the Limits of the Information Age 229 The Authors 235 Index 237

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Book SynopsisDiagnosing the modern business like the human body, this fun compendium of business diseases looks at such disorders as 'Youngitis- creating only for millennials' (risk group: marketing teams); 'Social media denial syndrome' ('related diseases: 'Meeting syndrome'); and 'Compulsive email disorder' (cure: zero inbox). In a hilarious look at organisational hierarchies, generational disconnects and general office foibles, this pocket book will enable you to see the mistakes of your own business and guide you safely to decontagion and cure.

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Book SynopsisAre you struggling to juggle multiple projects? Do you often lose control of your budget? Does communicating your progress to the rest of your team cause you undue stress? Project management is an essential skill for anyone who needs to get things done in any organisation, and is absolutely critical for anyone leading strategic change. In Lead Successful Projects, the Penguin Business Expert guide, Antonio Nieto-Rodriguez introduces a simplified but strategic approach to project management developed over the last 20 years coaching executives, managers and MBAs.Learn how to break down your project into manageable elements, define smart goals and meet them in this concise and practical guide to project success.Trade ReviewUnderstanding and leading projects has never been more important or such a vital personal and organisational skill. Antonio Nieto-Rodriguez is the world's best equipped guide to the new project-driven reality * co-founder Thinkers50 *In today's project economy, organizations and individuals are faced with an increased number of projects. Antonio has gathered an impressive amount of stories and data to support his view that all leaders are, to a certain extent, project managers * Thinkers50 #1 Executive Coach and New York Times bestselling author of Triggers *The era when everything is a project and everybody is a project manager has arrived * Founder and managing editor of PMR, China largest project management magazine *Antonio is one the world's leading thinkers in project management and as you read his principles you will realize as I did that they just work * Global expert in strategy and digital implementation and bestselling author of Excellence in Execution *This book gives structured solutions alongside practical tools in answer to frustrations and problems any project manager will be familiar with. Great for those who are new to managing projects or those wanting to take a step back and reset in the midst of a demanding project * Young Project Professional of the Year, APM Project Management Awards 2016 *

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Book SynopsisThis book represents the definitive research collection for corporate social responsibility communication, offering cross-disciplinary and international perspectives from the top scholars in the field. Addresses a gap in the existing CSR literature Demonstrates the relevance of effective CSR communication for the management of organizations The 28 contributions come from top scholars in public relations, organizational communication, reputation management, marketing and management Trade Review“Summing Up: Recommended. Research and faculty collections.” (Choice, 1 March 2012) "If the publication of a handbook represents both the crystallization of research into a movement or field as well as serving as a platform for future studies, then this handsome and thorough title certainly serves both purposes well.” (Communication Director, 1 December 2011) "An impressive, accessible volume that includes writing by a significant group of international scholars and practitioners, this handbook will prove instructive to CSR practitioners and students alike." (Ethical Corporation Magazine, 1 July 2011) Table of ContentsAbout the Editors viii Notes on Contributors ix Acknowledgments xxi Part I Introduction 1 1 Corporate Social Responsibility and Communication 3 Øyvind Ihlen, Jennifer L. Bartlett and Steve May 2 The Paradoxes of Communicating Corporate Social Responsibility 23 Sandra Waddock and Bradley K. Googins Part II Field Overviews 45 3 Management, Communication, and Corporate Social Responsibility 47 Jennifer L. Bartlett and Bree Devin 4 Public Relations and Corporate Social Responsibility 67 Jennifer L. Bartlett 5 Organizational Communication and Corporate Social Responsibility 87 Steve May 6 Marketing and Corporate Social Responsibility 110 Peggy Simcic Brønn 7 Reputation Management and Corporate Social Responsibility 128 Mark Eisenegger and Mario Schranz 8 Rhetoric and Corporate Social Responsibility 147 Øyvind Ihlen Part III Corporate Social Responsibility Communication in Action 167 Concepts and Aspects 9 Ethics: Corporate Social Responsibility, Power and Strategic Communication 170 Jacquie L’Etang, Jairo Lugo-Ocando and Zeti Azreen Ahmad 10 Risk Communication and Corporate Social Responsibility: The Essence of Sound Management for Risk Bearers, Generators and Arbiters 188 Michael J. Palenchar, Tatjana M. Hocke and Robert L. Heath 11 Trust and Credibility as the Basis of Corporate Social Responsibility: (Mass-) Mediated Construction of Responsibility and Accountability 208 Günter Bentele and Howard Nothhaft 12 Corporate Social Responsibility Communication and Dialogue 231 Urša Golob and Klement Podnar 13 Transparency and Neoliberal Logics of Corporate Economic and Social Responsibility 252 Majia Holmer Nadesan 14 The Concept of Stakeholders and its Relevance for Corporate Social Responsibility Communication 276 Juliana Raupp 15 Significance of Sector-Specific Corporate Social Responsibility Initiatives: Status and Role in Different Sectors 295 Augustine Pang, Angela Mak and Joanne Mui-Hean Lee Tools and Processes 16 Corporate (Social) Responsibility and Issues Management: Motive and Rationale for Issue Discourse and Organizational Change 316 Robert L. Heath and Michael J. Palenchar 17 Communicating Corporate Social Responsibility through Nonfinancial Reports 338 Elise Perrault Crawford and Cynthia Clark Williams 18 Communicating Corporate Social Responsibility through the Internet and Social Media 358 Paul Capriotti 19 Communicating Corporate Social Responsibility through Corporate Image Advertising 379 Alan A. Pomering 20 New Partnerships for a New Generation of Corporate Social Responsibility 399 Melissa J. Bator and Cynthia Stohl 21 Media Relations and Corporate Social Responsibility 423 Craig E. Carroll 22 NGOs as Communicative Actors within Corporate Social Responsibility Efforts 445 Sarah E. Dempsey 23 Communication and Corporate Social Responsibility: A Storytelling Perspective 467 Stefan Wehmeier and Friederike Schultz Part IV Commentaries and Conclusions 489 24 Interrogating the Communicative Dimensions of Corporate Social Responsibility 491 Lars Thøger Christensen and George Cheney 25 A Provocation: Thinking the “Social” into Corporate Social Responsibility 505 Shirley Leitch and Judy Motion 26 Commentary: The View from Management 516 Güler Aras and David Crowther 27 The View from Organizational Studies: A Discourse-Based Understanding of Corporate Social Responsibility and Communication 534 David Grant and Daniel Nyberg 28 Conclusions and Take Away Points 550 Øyvind Ihlen, Jennifer L. Bartlett and Steve May Name Index 572 Subject Index 580

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Book SynopsisSurveying a wide variety of disciplines, this fully-revised 7th edition offers a sophisticated and engaging treatment of the rapidly expanding field of organizational communication Places organizations and organizational communication within a broader social, economic, and cultural context Applies a global perspective throughout, including thoughtful consideration of non-Western forms of leadership, as well as global economic contexts Offers a level of sophistication and integration of ideas from a variety of disciplines that makes this treatment definitive Updated in the seventh edition: Coverage of recent events and their ethical dimensions, including the bank crisis and bailouts in the US and UK Offers a nuanced, in-depth discussion of technology, and a new chapter on organizational change Includes new and revised case studies for a fresh view on perennial topics, incorporating a global focus throughouTable of ContentsPreface xi Unit I Underlying Concepts 1 Chapter 1 Strategic Organizational Communication 3 Organizational Communication as Strategic Discourse 5 Case Study 1.1. How to Handle the Scarlet Email 7 The Fundamental Paradox 10 Thinking Strategically About Organizing and Communicating 12 Case Study 1.2. Can You Trust Anyone Under Thirty? 14 Creating Socio-Economic Spaces 18 Making Organizations Look Alike 20 Strategies of Organizing 23 Strategic Communication for Individual Members of Organizations 24 Summary: The Complexities of Organizational Communication 26 Chapter 2 Keys to Strategic Organizational Communication 30 Seeing Connections: The Importance of Systems Thinking 32 Case Study 2.1. There Go the Lights, Here Come the Babies? 40 Uncovering Assumptions: The Importance of Critical Thinking 43 Valuing Differences: The Advantages of Diversity 47 Thinking Globally: The Challenges of Globalization 49 Understanding Technology: A Radical Force for Change 52 Case Study 2.2. Working in the Virtual Future: An Optimistic View (Looking Back) 58 Summary 66 Unit II Strategies of Organizing 71 Chapter 3 Traditional Strategies of Organizing 73 Traditional Strategies of Organizational Design 75 Case Study 3.1. Feel Safer Now? 83 Traditional Strategies of Motivation, Control, and Surveillance 89 Case Study 3.2. The Power of Rewards at Industry International 92 Traditional Strategies of Leadership 98 Information and Communication Technologies (ICT) in Traditional Strategies of Organizing 99 Case Study 3.3. Scenes From the Electronic Sweatshop 104 Conclusion: Communication and Traditional Strategies of Organizing 107 Chapter 4 Relational Strategies of Organizing 113 Relational Strategies of Organizational Design 114 Case Study 4.1. Going South? 118 Relational Strategies of Motivation, Control, and Surveillance 127 Case Study 4.2. Empowerment or Iron Cage? 133 Relational Strategies of Leadership 136 Information and Communication Technology and the Relational Strategy 139 Assessing Relational Strategies 142 Thinking Critically About Relational Strategies 146 Chapter 5 Cultural Strategies of Organizing 155 Defining Key Terms: Cultures and Organizational Cultures 157 Cultural Strategies of Organizational Design 159 Cultural Strategies of Motivation, Control, and Surveillance 161 Organizational Symbolism and Cultural Strategies of Motivation and Control 166 Case Study 5.1. It’s My Party and I’ll Do What I Want To 171 Case Study 5.2. Resistance and Control in Three Service Organizations 175 Cultural Strategies of Leadership 178 Technology and Cultural Strategies of Organizing 181 Thinking Critically About Cultural Strategies 183 Chapter 6 Network Strategies of Organizing 191 Network Strategies of Organizational Design 193 Box 6.1. Choosing Communication Media 202 Box 6.2. What Might Have Been 208 Case Study 6.1. al-Qaeda: A Network Organization? 209 Case Study 6.2. Evolving Into a Network Organization 213 Network Strategies of Motivation, Control, and Surveillance 215 Challenges for Control Systems in Network Organizations 218 Leadership in Network Organizations 219 Challenges and Problems for Network Organizations 221 Beyond Networks: Alternative Strategies of Organizing 222 Box 6.3. Postmodern Organizations? 225 Conclusion 227 Postscript to Unit II Contingency Perspective on Organizing Strategies 231 Task 232 Case Study P.1. Steeling Away Into a Different Structure 236 Interrelationships Among the Contingency Variables 237 Conclusion and Transition 238 Unit III Challenges in the Twenty-First Century 241 Chapter 7 Communication, Power, and Politics in Organizations 243 A Perspective on Organizational Power 245 Case Study 7.1. On Death and Dying 247 Societal Assumptions and the Bases of Organizational Power 251 Case Study 7.2. The Playground Never Ends 263 Organizational Politics: Overt Power in the Communicative Process 266 Box 7.1. An Exploration of Life in Systems of Power 274 Conclusion 278 Chapter 8 Communication, Decision Making, and Conflict in Organizations 284 Communication and Organizational Decision Making 286 Box 8.1. Making a Green Decision 291 Case Study 8.1. Managing the Ambiguity 304 Case Study 8.2. Koalas and Roos Flying Through Chaos 313 Communication and the Management of Organizational Conflict 316 Case Study 8.3. The Bargaining Case 327 Conclusion 335 Chapter 9 Organizational Change 339 Innovation 343 Box 9.1 Organizing for Creativity 344 Adoption 348 Implementation 355 Case Study 9.1. Implementing a Moving Target: Quality Improvement at TopHill Hospital System 356 Case Study 9.2. Storytelling Journeys into Change 368 Conclusion 376 Chapter 10 Communication and Diverse Workplaces 380 Resisting “Others” 382 Case Study 10.1. Sequestering Sexual Harassment 387 Confronting the Dominant Perspective 398 Box 10.1. Feminist Strategies for Organizing 399 Case Study 10.2. Trying to Stay Balanced 402 Case Study 10.3. Is That Term “Childless” or “Childfree”? 406 Taking a Holistic Perspective 409 Conclusion 412 Chapter 11 Communication, Organizations, and Globalization 418 Culture, Difference, and Organizational Communication 421 Increasing Cultural Understanding 426 Case Study 11.1. Can You Trust Anyone Under Thirty, Part 2? 427 Economics, Globalization, and Organizational Communication 431 Case Study 11.2. Small Companies, Global Approaches 438 Chapter 12 Communication, Ethics, and Organizational Rhetoric 447 Ethics, Organizations, and Social Control 450 Societal Assumptions and Organizational Rhetoric 452 Rhetoric and Organizational Crisis and Image Management 455 Case Study 12.1. Lanxess Cleans Up Its Act 461 Public Policy making and Organizational Rhetoric 463 Case Study 12.2. Ike the Prophet 467 Systems, Actions, and Ethics 469 Conclusions and Implications for Ethics 480 Postscript to Unit III Epilogue 489 Index 491

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Book SynopsisTable of Contentsacknowledegments ix about the author xi introduction xiii plan chapter 1 consider your audience 3 chapter 2 craft your message 25 chapter 3 compile the pieces 45 chapter 4 form a story 65 create chapter 5 set the style & structure 91 chapter 6 say it with words 127 chapter 7 show data in graphs 151 chapter 8 illustrate with images 187 deliver chapter 9 refine through practice 219 chapter 10 build your confidence 243 chapter 11 introduce yourself 273 chapter 12 have a stellar session 289 appendix 309 index 333

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Book SynopsisMake information memorable with creative visual design techniques Research shows that visual information is more quickly and easily understood, and much more likely to be remembered. This innovative book presents the design process and the best software tools for creating infographics that communicate.Trade ReviewThis book explains how to create infographics that successfully communicate their message. (Talk Business, January 2014) "Cool Infographics is a mix of inspiration, instruction and education." (ZDNet, January 2014) This book is a great introduction to the subject. (Significance, July 2014)Table of ContentsIntroduction xiii 1 The Science of Infographics 1 Information Overload 9 The Rise of the Informavore 9 The Rise of Big Data 11 Why Infographics Work 14 Pattern Recognition 15 The Language of Context 16 The Picture Superiority Effect 20 The Art of Storytelling 27 Introduction/Foundation 28 Ah-Ha! The Main Event 28 Conclusion/Call-to-action 29 Media Formats of Infographics 31 Static Infographics 31 Zooming Infographics 34 Clickable Infographics 37 Animated Infographics 42 Video Infographics 45 Interactive Infographics 48 Final Thoughts 52 2 Online Infographics 57 Vertical Versus Horizontal Layouts 58 Types of Online Infographics 67 Informative Infographics 69 Persuasive Infographics 71 Visual Explanations 78 Infographic Advertisements 83 PR Infographics 88 Infographic Posters 90 Intellectual Property Issues 98 Copyright 98 Creative Commons 100 Trademarks and the Fair Use Doctrine 103 Images and Illustrations 105 AIGA, the Professional Association for Design 107 Should You Copyright Your Infographic? 107 Final Thoughts 108 3 Infographics and Seo 113 The Search Engine Challenge 115 The Objective of SEO 118 The Link Bait Challenge 119 It’s All About Relevance 123 Online Lifespan 126 Infographic Release Strategy 135 Landing Pages 135 Self-promotion 148 Promotion, Publicity, and Outreach 155 Final Thoughts 169 4 Infographic Resumes 173 Key Benefits 180 What’s the Risk? 180 Designing an Infographic Resume 181 Timeline Designs 183 Relative Experience Designs 187 Geographic Designs 190 Company Logos and Icons 192 Software Application Logos 201 Using an Infographic Resume 204 Job Application Systems 204 Standalone Infographic Resume 205 Combined Infographic Resume Design 208 Publishing Infographic Resumes Online 210 Designing Infographic Resumes for Print 211 Infographic Resumes on the iPad (or Tablet) 215 Infographic Resume Design Tools 217 All About You 228 5 Internal Confidential Infographics 233 Improving Internal Communications 234 The Fear of Confidential Information 236 Ideas for Visualizing Internal Data 238 Budgets 238 Sales and Profit Data 244 Business Processes 246 Strategies 251 Better Presentations Using Infographics 259 Final Thoughts 268 6 Designing Infographics 271 Be Accurate 272 Visualizing Area 274 Pick a Good Topic 281 Trending Topics 281 Controversial Topics 282 Search for Prior Art 282 Focus on the Key Message 283 The 5-second Rule 284 Tell One Story Really Well 285 Visualize When Possible 288 Big Fonts Are NOT Data Visualizations 288 Visuals Are Perceived as More Important 290 Minimize Text 291 Eliminate Chart Legends 293 Be Data Transparent 295 No Data Sources List 296 Vague Data Sources 297 Questionable Data Sources 298 Best Practices 298 The Fine Print 299 Company Logo 299 Copyright License 300 Original Landing Page URL 300 Designer Credit 301 Putting It Together 302 Final Thoughts 302 7 Design Resources 305 Desktop Software Tools 306 Vector Graphics 306 Image Editing 314 Online Data Visualization Tools 317 Finding Data Online 328 Online Infographics Design Sites 330 Reading List 337 Index 339

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Book SynopsisOne reason public speaking is such a nightmare for so many people is that they think they have to be âœperfect.â They drive themselves crazy trying to conform to all sorts of handed-down rules that tie them up in knots and put their audiences to sleep. Karen Hough says you can throw out those rules, relax, be yourself, make âœmistakes,â and connect with your audience much more effectively than the guy with the impeccable PowerPoint slides. Hough has used her unique presentation approach to take the anxiety out of one of the greatest fears in business. Her book debunks over a dozen myths about presentations to make them more fun and natural for everybody. Its authenticity and passion that win people over not polish. But you canât be authentic if youâre following someone elseâs rules. Hough shows how you can embrace your own style and communicate your message without worrying constantly about antiquated dos and donâts. Follow Karenâs âœbad adviceâ and youâll be surprised to learn youâre actually a naturally skilled presenter.

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Book SynopsisEfficiently and effectively assess employees performance. Are your employees meeting their goals? Is their work improving over time? Understanding where your employees are succeeding—and falling short—is a pivotal part of ensuring you have the right talent to meet organizational objectives. In order to work with your people and effectively monitor their progress, you need a system in place. The HBR Guide to Performance Management provides a new multi-step, cyclical process to help you keep track of your employees' work, identify where they need to improve, and ensure they're growing with the organization. You'll learn to: Set clear employee goals that align with company objectives Monitor progress and check in regularly Close performance gaps Understand when to use performance analytics Create opportunities for growth, tailored to the individual Overcome and avoid burnout on your team Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

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Book SynopsisThe New York Times bestseller that gives readers a paradigm-shattering new way to think about motivation from the author of When: The Scientific Secrets of Perfect Timing Most people believe that the best way to motivate is with rewards like money—the carrot-and-stick approach. That''s a mistake, says Daniel H. Pink (author of To Sell Is Human: The Surprising Truth About Motivating Others). In this provocative and persuasive new book, he asserts that the secret to high performance and satisfaction-at work, at school, and at home—is the deeply human need to direct our own lives, to learn and create new things, and to do better by ourselves and our world. Drawing on four decades of scientific research on human motivation, Pink exposes the mismatch between what science knows and what business does—and how that affects every aspect of life. He examines the three elements of true motivation—autonomy, mastery, and purpose-and offers smart and surprising techniques for putting these into action in a unique book that will change how we think and transform how we live.

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Book SynopsisDan Roam, the bestselling author of The Back of the Napkin, teaches us how to make extraordinary presentations.We are all natural born presenters. We have ideas to share, voices to share them, and people to share them with. But if we are all capable of giving presentations, why do we find public speaking so hard?Show and Tell provides a simple five-step path to take us from jitters and complexity to confidence and clarity. As presenters, our goal is to educate, entertain, persuade, motivate, and ultimately change our audience. As a top-notch presenter and speaker, Dan Roam has put together a guide full of his tried-and-true visual techniques and the wisdom he has gained from doing award winning presentations like healthcare reform on napkins. Roam''s lively visual style, hand-drawn pictures, and vivid text will help regular people overcome anxiety, carry out a vision, and perform a little magic.Dan Roam is the author of The Back of the Napkin, which was Fast Company''s Best Business Book of the Year and BusinessWeek''s Innovation and Design Book of the Year, and more recently Blah Blah Blah. He is the founder of Digital Roam, Inc., a management consulting company. His clients have included Microsoft, Google, Wal-Mart, Boeing, Lucasfilm, The Gap, and the White House Office of Communications. His health-care analysis was named BusinessWeek''s Best Presentation of 2009. He lives in San Francisco.Trade ReviewRoam's book could revolutionise our world. If everyone reads it, there will be no more snoozing in conference halls or smiling politely at a poor pitch. Armed with this book, future success will be in your hands -- Nick Shanagher * Betterwholesaling.com *

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Book SynopsisSince its publication in 2007, Yes! has shown how small changes can make a big difference to everyone's powers of persuasion - both at work and at home. Every day, we face the challenge of persuading others to do what we want. But what makes people say 'yes' to our requests? Based on decades of research into the psychology of persuasion, this book reveals many remarkable insights that will help you be more persuasive both at work and at home. Co-written by the world's most quoted expert on influence, Professor Robert Cialdini, Yes! contains dozens of tips that you wouldn't want to miss out on - all of them scientifically proven to boost your powers of persuasion. This special tenth Anniversary edition features ten new chapters of updated research and fresh secrets of persuasion. You will find out how to stop your listeners getting bored, what you can do on your commute to increase your influence, and why being second place is worse than being third. Whether you want someone to promote you, take their medicine, reduce their carbon footprint or even give you their vote, Yes! shows how small changes in your approach can have a dramatic effect on your success.Trade ReviewCompletely changed my way of looking at the world ... Yes! is the Freakonomics of social psychology. It's a handbook to the world. Don't miss out. -- Daniel Finkelstein, Executive Editor * The Times *Read this book. ... perfectly pitched for smart businesspeople -- Octavius Black * Management Today *Surprising, provocative, fun. -- Tim Harford, Author * The Undercover Economist *In a world where persuasion is a more and more important part of what governments and organisations have to do, this book is invaluable. -- Matthew Taylor, Chief Executive, RSAA book filled with wisdom -- Richard H. Thaler, co-author of 'Nudge'This book ranks in the top 10 business books that I've ever read -- Guy Kawasaki, author * The Art of the Start *Are there any nice little books I could buy as a present that wouldn't insult the recipient's intelligence? Yes. Or rather Yes!. It will help you understand why you're buying Christmas presents when you don't want to and when the people you're buying them for don't want you to either. -- Stuart Jeffries * Guardian *If a CEO or head of state was limited to a single advisor my nomination would be Bob Cialdini, the world's most practical social psychologist and master of "influence". In this book Cialdini teams up with a gifted young scholar and a seasoned consultant to produce a book filled with wisdom. Read it and the next time someone asks you to sell snow to the Eskimos or solve global warming you will say "sure, but do you have anything hard I can do?" -- Richard H. Thaler, co-author * Nudge *

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Book SynopsisMaster frameworks, techniques, and tools for conducting meetings, leading sessions and workshops, and transferring knowledge through education and training. In addition to focusing on proven methods, this book contains many new and innovative ideas developed through decades of the author''s experience. The book concludes with a section on facilitator and trainer resources.

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Book SynopsisIn many ways, success at networking is the uncommon application of common knowledge. Most people understand that networking is important to their success -- they just lack a step-by-step process to get the results they want. Almost no one really implements a comprehensive methodology that will build a business through networking. Thus, the need to network is 'common knowledge', and the development of the methodology required to be successful at it is the 'uncommon application'. By reading this book, you will experience the true essence and meaning of networking. "The 29% Solution" gives you the answers to two conflicting questions that a business owner or salesperson faces every day: How can I tend to my existing clients while at the same time network for new business? and, should I place higher value on my current clients or on new clients?Trade ReviewThis is an incredible book! It shows sales professionals and business owners how to get more and better customers, faster and easier, than in any other way. The practical, proven strategies for sales and business growth you learn can save you months and years of hard work. -- Brian Tracy "author of 'The Way to Wealth'"

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Book SynopsisDisruption? It's nothing new. Just look at any of the breakthrough business ideas of the last thirty years-from Federal Express overnight delivery to Saturn's fixed sticker price-and you'll see a perfect example of the principle of disruption in action.Trade Review"The impact this work has had on the industry is visible everywhere" (The Drum, October 17th 2008)Table of ContentsTHE ROAD TO DISRUPTION. Retrospective. Discontinuity. THE DISRUPTION DISCIPLINE. Disruption. Convention. Vision. DISRUPTION IN PRACTICE. Disruption Methodology. Disruption Sources. DISRUPTION AND THE ROAD AHEAD. Disruption in the Information Age. Disruption and the Role of the Agency. Disruption Web Site. Acknowledgements. Bibliography. Advertising Campaigns. Index.

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Book Synopsis"Can We Start Again?" is a practical guide to the use of NLP in specific business contexts such as presentations, public speaking, and negotiation. It explains the "science" of NLP in layman's terms, supported with numerous examples and anecdotes, and provides an easy-to-use framework for development and implementation of the skills necessary to put NLP into practice. This book is supported by John Grinder, the official co-founder of NLP, and a major figure on the international business circuit.

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Book SynopsisFor some employees, verbal abuse can be the everyday language of doing business. Defending yourself from these verbal abusers—calmly, professionally, and successfully—can be crucial to your on-the-job success.   Nationally recognized linguistics expert and author Suzette Haden Elgin applies her acclaimed techniques for combating verbal attacks to common workplace situations. Powerful yet unthreatening, her proven strategies will help you recognize and defend yourself from verbal abuse—everything from casual obscenities and racist or sexist language to sarcasm, cutting jokes, and subtle put-downs.   Richly illustrated with fully dramatizes scenarios and real-world examples, Dr. Elgin’s communication techniques will help you instantly take control of any verbal confrontation. You’ll also learn how to avoid “malpractice of the mouth” and sexual harassment; communicate sensitively and clearly with non-native English speake

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Book SynopsisClassic style and British manufacturing are both experiencing a boom in demand-driven by a desire among consumers for authentic, quality products. Britain is uniquely placed to benefit from this resurgence, given the number of heritage companies still producing at the top of their game. From the world-famous Barbour in South Shields in the north of England to John Lobb in London, many of these fine businesses remain in family ownership, protective of their traditions and justifiably proud of their products. Many are the bearers of warrants from the British Royal family and all are over 100 years old. Horst Friedrichs explores the historic places where these British brands have become some of the strongest in the world: Johnston's of Elgin in the north of Scotland, Corgi socks in southern Wales and John Smedley in Derbyshire. By highlighting the stories of these legendary brands-both new and old, grand and humble- Friedrichs and Crompton show how relevant these companies and their traditional production techniques still are. A Very British Heritage is a must-read for anyone that appreciates well-crafted products and timeless style.

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Book SynopsisEverything you need to know about parliamentary procedure in terms of organizing and running different types of meetings can be found in this comprehensive 3-panel guide. All of the guidelines featured in the original Robert's Rules of Order publicationâfrom key definitions to step-by-step meeting proceduresâare described in up-to-date detail through BarCharts' handy color-coded format.

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Book SynopsisThe ability to hold successful meetings is crucial to anyone who wants to advance their career.Written by David Cotton, a leading expert on meetings as both a coach and practitioner, this book quickly teaches you the insider secrets you need to know to in order to run successful meetings.The highly motivational ''in a week'' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.So what are you waiting for? Let this book put you on the fast track to success!Table of Contents : Introduction : Sunday : Why meetings? : Monday : Preparing for a meeting : Tuesday : Participating in a meeting : Wednesday : Chairing a meeting : Thursday : Virtual and other types of meeting : Friday : After the meeting : Saturday : The perfect meeting : Surviving in tough times : Answers

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Book SynopsisAs a follow-up to the bestseller Visual Thinking and the second book Visual Doing, the author is releasing two workbooks. These books are great tools to help you kick-start your visual journey and gain the confidence to produce amazing, compelling drawings. The books are crammed with tons of visual exercises, ranging from tracing illustrations to drawing hacks. It will inspire you to design and share your own icons! The Visual Thinking Workbook: Drawing people and interactions, highlights simple ways of drawing people, emotions and interactions. It will hone your drawing skills and give you the confidence to use them in meetings or whenever you want to explain something or visualise a situation.

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Book SynopsisSuperfans aren't just for pop stars and NBA teams. What if your customers loved your brand the way Swifties love Taylor or Drake loves the Raptors? In Creating Superfans, entrepreneur, keynote speaker, and fan-engagement guru Brittany Hodak shares the proprietary five-step SUPER Fan System she developed running successful campaigns and products for globally known brands including Walmart, Disney, Amazon, Katy Perry, the Boston Red Sox, and more. With her trademark mix of humor and sharp business insights, she combines entertaining stories from her years of working with major stars like Dolly Parton and KISS with case studies of familiar brands and companies to illustrate the effective and easy-to-master system for transforming customers into passionate advocates of your brand. You'll learn how to: - Define, understand, and share your own unique brand story - Better capture, understand, and utilize customer feedback - Connect your brand's story to your individual customers' stories - Make exceeding customer expectations business-as-usual - Regularly earn and capitalize on customer referrals You'll also get checklists, exercises, and easy-to-implement tools that will have you building your very own legion of superfans right away. Whether you're launching a career as a recording artist, running a tech startup, or helming a hundred-year-old brand, you, too, can tap into the power of superfandom.

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Book SynopsisFrom the authors of the international bestseller Yes! This travel-sized handbook will become your go-to key for ensuring that the world says 'yes' to you, your ideas and your requests. We all want to hear 'yes'. 'Yes' connects us to the world, and carries us into the future. So why do we find it so hard to get others to agree? And how can we improve our chances? The Little Book of Yes contains 21 short essays that outline a range of effective persuasion strategies, each proven to increase the chances that someone will agree to your request. That someone could be a friend, a colleague, a partner, a lover, a manager, a sibling, a parent, even a stranger. The timeless principles and practical lessons in this collection can be used to tackle a variety of everyday challenges, from repairing a soured relationship to negotiating a higher fee for your work, from convincing a dithering friend to take action, to building your social network and personal brand. Full of wisdom from the leaders in influence, with carefully curated advice, this little book is essential reading for any freelancer, manager, entrepreneur, parent or person who wants more from their world.Trade ReviewPraise for Yes! 'Completely changed my way of looking at the world ... Yes! is the Freakonomics of social psychology. It's a handbook to the world. Don't miss out. -- Daniel Finkelstein, Executive Editor * The Times *Read this book. ... perfectly pitched for smart businesspeople -- Octavius Black * Management Today *Surprising, provocative, fun. -- Tim Harford, Author * The Undercover Economist *In a world where persuasion is a more and more important part of what governments and organisations have to do, this book is invaluable. -- Matthew Taylor, Chief Executive, RSAA book filled with wisdom -- Richard H. Thaler, co-author * Nudge *This book ranks in the top 10 business books that I've ever read -- Guy Kawasaki, author * The Art of the Start *Are there any nice little books I could buy as a present that wouldn't insult the recipient's intelligence? Yes. Or rather Yes!. It will help you understand why you're buying Christmas presents when you don't want to and when the people you're buying them for don't want you to either. -- Stuart Jeffries * Guardian *If a CEO or head of state was limited to a single advisor my nomination would be Bob Cialdini, the world's most practical social psychologist and master of "influence". In this book Cialdini teams up with a gifted young scholar and a seasoned consultant to produce a book filled with wisdom. Read it and the next time someone asks you to sell snow to the Eskimos or solve global warming you will say "sure, but do you have anything hard I can do?" -- Richard H. Thaler, co-author * Nudge *Praise for Little Book of Yes: Struggling to win people over at work, or in your personal life? Then this handy little guide book could be the tool you're searching for ... These easy, bite-sized chunks of advice are simple to take on board, and can be implemented in all areas of your life. * The Jackal *

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Book SynopsisAs a follow-up to the bestseller Visual Thinking and the second book Visual Doing, the author is releasing two workbooks. These books are great tools to help you kick-start your visual journey and gain the confidence to produce amazing, compelling drawings. The books are crammed with tons of visual exercises, ranging from tracing illustrations to drawing hacks. It will inspire you to design and share your own icons! The Visual Doing Workbook: Create clear and compelling layouts; focusses on flipcharts and larger, more complex drawings and how to tie together their different elements. It will show you how to grab people’s attention and make your ideas stand out by framing your canvas or making sure it has an eye-catching title.

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Book SynopsisThe Real Deal Seth Godin, New York Times bestselling author of LinchpinI''d rather hire someone who has studied [Peters''] writings than someone who has an MBA Matthew Kelly, CEO of Floyd Consulting and New York Times bestselling author of The Dream ManagerThe Excellence Dividend is a critical work from one of today''s leading visionaries in business. Winner of the Thinkers50 Lifetime Achievement Award and the CEO Reads Lifetime Contribution to the Business Book Industry Award, Tom Peters is one of the world''s most revered management gurus and global business thinkers.For decades, he has been preaching the gospel of putting people first, and in today''s rapidly changing business environment, this message is more important than ever. Studies show that fewer than one-third of employees feel engaged with their work and that half of all jobs are at risk due to technology. But Peters has a solution: aTrade ReviewWell-polished nuggets and anecdotes about how to build and maintain a culture of excellence. * Financial Times *Tom Peters is a unique and compelling voice of passion, enthusiasm, and insight into organizational and managerial life. The Excellence Dividend proves that his thoughts are as vital now as they ever were. -- Stuart Crainer, co-founder, Thinkers50Tom Peters continues to push our thinking and shape our practices. His passion for people, innovation and leadership - critical ingredients fueling a culture of excellence - is contagious. -- Marianne Lewis, Dean and Professor of Management, Cass Business SchoolI'd rather hire someone who has studied [Peters'] writings than someone who has an MBA. -- Matthew Kelly, CEO of Floyd Consulting and New York Times bestselling author of The Dream ManagerMakes me glad to be alive in 2018. -- Sally Helgesen, author of The Female Advantage and The Female Vision, co-author How Women RiseA bundle of beautiful dynamite. While I've been a CEO for 30 years, I still learned much worth knowing from The Excellence Dividend. You will too. -- John C. Bogle, founder, VanguardEver since the 1982 publication of In Search of Excellence, Tom Peters has shaped the way an entire generation of entrepreneurs looks at business. Now, thank goodness, he's back at it, applying his unquenchable passion for excellence to an utterly transformed world that needs his wisdom more than ever. -- Bo Burlingham, former Inc. editor and author of Small Giants and Finish BigWow jumps off every page of Tom Peters' book, The Excellence Dividend, delivering brilliant insights and imploring business leaders to change before it's too late. -- Cheryl Burgess, CEO of Blue Focus Marketing and author of The Social Employee

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Book SynopsisIt’s no good having a good idea if you cannot communicate it to someone else. John Simmons, in this stimulating and readable book, demonstrates how we can write and use words more creatively and persuasively in business today. From differentiating your company from another, to injecting life and vibrancy into your products and services, to writing everyday emails, this cult business book by the modern-day guru of business writing (now released as a new 21st anniversary edition) shows ways in which we can use words to gain competitive advantage in business life through “tone of voice”. John Simmons’ method of writing powerfully for business is based on his “WE, ME, THEM and IT” model, which over the past 25 years has been adopted by tens of thousands of marketers and other professionals around of the world. Simmons argues that effective business writing is about learning to love writing and words, and bringing more of our real selves to working life.

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Book SynopsisWhy is it that many women believe that working with other women is harder than working with men? A clue: it''s not because women actually are harder to work with.After decades of working to help women to succeed at work, Andie Kramer and Al Harris noticed the same thing over and over again: Women''s relationships with other women are causing conflict in the workplace and this is hindering careers across the board.Their research demonstrates that at the root of these clashes lie stereotypes, toxic assumptions and societal expectations about how women should behave. Through extensive research and hundreds of interviews, Andie and Al have identified the most fraught scenarios of women working for, working with, supervising, and collaborating with other women.It''s Not You, It''s the Workplace provides practical, immediately usable techniques that will allow women to develop strong networks that will foster their career success and organizati

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Book SynopsisBullshit is everywhere. Some of it is just lazy, some is complete nonsense, and yet some is at least trying to communicate something, even if it fails. Bestselling author Kevin Duncan has been on a life mission to improve business language and understanding. In his latest book, he weeds out the worst offenders, and the contexts in which they most frequently occur, to provide readers with a path to clear communication. The book starts with an examination of why we seem to use so much jargon and non-sensical words and phrases in our daily working lives. Duncan then lists and analyses the 100 most popular examples of bullshit used internally and externally, their real meaning, and rates how harmless or dangerous they are. The book ends with advice on dealing with bullshitters and a manifesto to help anyone achieve clear, bullshit-free communication.

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Book SynopsisDigital Body LanguageHow to Build Trust and Connection, No Matter the DistanceThe book we all read right now: the definitive guide to communicating and connecting wherever you are.Email replies that show up a week later. Video chats full of oops sorry no you go' and can you hear me?!' Ambiguous text-messages. Weird punctuation you can't make heads or tails of. Is it any wonder communication takes us so much time and effort to figure out? How did we lose our innate capacity to understand each other?Humans rely on body language to connect and build trust, but with most of our communication happening from behind a screen, traditional body language signals are no longer visible or are they? In Digital Body Language, Erica Dhawan, a go-to thought leader on collaboration and a passionate communication junkie, combines cutting edge research with engaging storytelling to decode the new signals and cues that have replaced traditional body language across genders, generations, and culture. In real life, we lean in, uncross our arms, smile, nod and make eye contact to show we listen and care. Online, reading carefully is the new listening. Writing clearly is the new empathy. And a phone or video call is worth a thousand emails.Digital Body Language will turn your daily misunderstandings into a set of collectively understood laws that foster connection, no matter the distance. Dhawan investigates a wide array of exchangesfrom large conferences and video meetings to daily emails, texts, IMs, and conference callsand offers insights and solutions to build trust and clarity to anyone in our ever changing world.We need Erica Dhawan's book more than ever. ?Sheryl Sandberg, COO of Facebook and founder of Lean InAn indispensable guide to a business world turned upside down by video calls, group texts, and remote work. ?Daniel H. Pink, bestselling author of Drive This book is a breakthrough that will be read for years to come ?Seth Godin, author of The PracticeTrade Review‘A profound look at how to foster inclusion and better leadership in our digital world. Digital Body Language makes a strong case for the importance of equality in all forums.’ —Billie Jean King, Founder, Billie Jean King Leadership Initiative ‘Non-verbal cues are vital to understanding each other. Now that so much communication happens online–and with the massive shift to distance learning and remote workplaces–we need Erica Dhawan’s book more than ever. In Digital Body Language, Erica shares tips and strategies for communicating effectively on chats, emails, and video calls, so everyone can successfully share and connect in the digital age.’ —Sheryl Sandberg, COO of Facebook and founder of Lean In and Option B ‘Digital Body Language is an indispensable guide to a business world turned upside down by video calls, group texts, and remote work. With Dhawan’s expert guidance, you’ll learn how to read and send the subtle cues that signal trust, competence, and authenticity. You’ll discover practical tips for using everything from exclamation points to emojis. Most of all, you’ll understand that that effective communication and collaboration begin with valuing others.’ —Daniel H. Pink, author of When, Drive, and To Sell Is Human “This book is a welcome and practical guide to the ways in which we need to rethink how we interpret on-screen and inbox behaviour. Developing a common digital body language will help everyone ― while also opening a path to better ways for all of us to relate to one another and create a sense of inclusion and belonging.” – Financial Times “Fascinating, helpful, and engaging … Dhawan offers this timely book on digital body language and creative ways to foster inclusion and belonging in digital communications in the workplace.” –Booklist

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Book SynopsisThe official style guide followed by The Times and The Sunday Times.Uncover the rules, conventions and policies on spelling, grammar and usage followed by the journalists, contributors and editors working on the Times and Sunday Times newspapers. Now updated with all the latest policy decisions.Royal Family or royal family? Frontrunner or front-runner? Assure or ensure? Affect or effect? Even the most accomplished writer will run up against these and many similar problems in the quest for clear, elegant and grammatical writing.The Times and Sunday Times editors answer these and hundreds of other usage conundrums with a comprehensive collection of entries covering the quirky minefield of the English language.Although no literary straitjacket, this authoritative guide is the foundation of correct English usage for all Times and Sunday Times journalists and contributors and provides a benchmark style, the essential ingredient of all well-written English.

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Book Synopsis"A refreshing and enlightening new perspective on what it means to be powerful." - SUSAN CAIN, bestselling author of Quiet An eye-opening exploration of power and how we can harness it using performance techniques borrowed from actors. What if instead of worrying about getting more power, we focus on using the power we do have better? Stanford business professor Deborah Gruenfeld combines 25 years of social psychology research with personal experience to reveal the truth about power: that we all have more than we realise and what counts is what we do with it. Acting with Power shows anyone seeking greater professional and academic success what power is actually for, how to identify it within ourselves, and how to use it constructively using acting techniques. Some of us crave a bigger role, and many of us feel like imposters in our current ones. Acting with Power shows us how to be the best version of ourselves in any role, on any stage.Trade Review"Those of us who know Deb Gruenfeld have been dying to get our hands on this book, and it definitely does not disappoint. Acting with Power is an entertaining and uplifting read, filled with sharp insight, practical advice and a strong moral code. This book will change how you think about power and how you handle it - and will help you see the power you may not have known you have. -- Sheryl Sandberg, COO of Facebook, author of Lean In, and founder of LeanIn.Org and OptionB.OrgA smart, interesting, and timely book -- Daniel Gilbert, Professor of Psychology, Harvard University

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Book SynopsisThere are extraordinary ideas inside your head but youâre blocking them. Left to itâs own devices, your brain shies away from the unfamiliar and unconventional. To grab the treasure in your mind, you have to distract your brain. For Mark Levy, the answer is freewriting. Itâs a deceptively simple technique: just start writing about something you care about. Anything. Forget about grammar, punctuation, and spelling. Set the timer and go. But itâs far trickier than it sounds. We all have an internal editor that censors our thoughts before they hit paper. Levy shares six secrets designed to knock this editor out and let your inner genius run free. He also includes problem solving and creativity stimulating principles you can use if you get stuck seven of which are new to this edition. Also new to this edition is an extensive section on taking your raw unfiltered freewriting and refining it into something you can share with the world. Although freewritingâs roots are as a private brainstorming technique, Mark and his clients have found that, with some tweaking, itâs a great way to generate ideas for articles, blog posts, presentations, even books.Our first reaction to a problem is often to tackle it head-on. Mark Levy says thatâs wrong your head might be the problem. Freewriting offers a way to trick your conscious mind into letting your unconscious generate more ideas than you ever thought possible.

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Book SynopsisStephen Bayley (Author) In the 1970s, Terence Conran plucked Stephen from the obscurity of provincial academe to do his good works. One result was The Boilerhouse Project, promoting design in London's V&A, which became the most successful gallery of the eighties. Another result was the influential Design Museum. Stephen has since become one of the world's best-known commentators on design and popular culture.Roger Mavity (Author) Roger had been hired by Terence many times, and fired nearly as often. First at the French Gold Abbott ad agency where Roger won the Habitat advertising account; then at two more agencies including Mavity Gilmore, his own business. In 2006 he became Chief Executive of Conran Holdings, Terence's business empire, where he stayed for seven years. Roger also ran his own ad agency for ten years and was Chief Executive of Granada Group's technology and leisure divisions for another ten years. He quit business to work as a writer anTrade ReviewIf only I had read this book at the beginning of my career, where would I be now? -- Sir Terence ConranThis book isn't just about business. It's also about life. That's why you should read it. -- Sir John HegartyOne of the most honest books I’ve read in a long, long time. Maybe forever. -- Erik Hansen * tompeters.com *Crammed with ideas and rich in the kind of quotations that have a way of giving you a jolt up the spine and lodging themselves in your brain. * Time Out *

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