Quality Assurance Books

Book SynopsisThis comprehensive single volume includes seminal articles written by eminent scholars that study the role of standards in the competitive process, the diffusion of standards throughout industry and the role of the public sector in support of standards development.With an original introduction by the editor, this volume is an excellent source of reference and provides an invaluable foundation for students and researchers interested in standards.Trade Review‘Al Link has done a masterful job in selecting a broad set of papers that collectively present the state-of-the-art in economics and policy relating to standards and their role in promoting technological advancement and shaping competition across industry. This volume is an invaluable source to students of technological change and innovation and, by extension, to decision makers in government and industry. A must read.’ -- Nicholas Vonortas, George Washington University, USTable of ContentsContents Introduction Albert N. Link PART I AN OVERVIEW OF STANDARDS 1. George V. Thompson (1954), ‘Intercompany, Technical Standardization in the Early American Automobile Industry’, Journal of Economic History, 14 (1), Winter, 1–20 2. Charles P. Kindleberger (1983), ‘Standards as Public, Collective and Private Goods’, Kyklos, 36 (3), 377–96 3. Joseph Farrell and Garth Saloner (1985), ‘Standardization, Compatibility and Innovation,’ Rand Journal of Economics, 16 (1), Spring, 70–83 4. Paul A. David and Shane Greenstein (1990), ‘The Economics of Compatibility Standards: An Introduction to Recent Research’, Economics of Innovation and New Technology, 1 (1), 3–41 5. Stanley M. Besen and Joseph Farrell (1994), ‘Choosing How to Compete: Strategies and Tactics in Standardization’, Journal of Economic Perspectives, 8 (2), Spring, 117–31 6. Mark A. Lemley (2002), ‘Intellectual Property Rights and Standard-Setting Organizations,’ California Law Review, 90 (6), December, 1889–980 7. Victor Stango (2004), ‘The Economics of Standards Wars’, Review of Network Economics, 3 (1), March, 1–19 PART II COMPETITION AND STANDARDS 8. Albert N. Link (1983), ‘Market Structure and Voluntary Product Standards’, Applied Economics, 15 (3), 393–401 9. Donald J. Lecraw (1984), ‘Some Economic Effects of Standards’, Applied Economics, 16 (4), 507-22 10. Shane Greenstein (1990), ‘Creating Economic Advantage By Setting Compatibility Standards: Can ‘‘Physical Tie-Ins” Extend Monopoly Power?’ Economics of Innovation and New Technology, 1 (1-2), 63–83 11. Harald Gruber (2000), ‘The Evolution of Market Structure in Semiconductors: The Role of Product Standards’, Research Policy, 29 (6), 725–40 12. Joseph Farrell and Timothy Simcoe (2012), ‘Choosing the Rules for Consensus Standardization’, Rand Journal of Economics, 43 (2), Summer, 235–52 PART III STANDARDS AND TECHNOLOGY DIFFUSION 13. Albert N. Link and Gregory Tassey (1988), ‘Standards and the Diffusion of Advanced Technologies’, Evaluation and Program Planning, 11 (1), 97–102 14. Paul A. David and W. Edward Steinmueller (1990), ‘The ISDN Bandwagon Is Coming, but Who Will Be There to Climb Aboard?: Quandaries in The Economics of Data Communication Networks’, Economics of Innovation and New Technology, 1 (1-2), 43–62 15. Jeffrey L. Funk and David T. Methe (2001), ‘Market- and Committee-Based Mechanisms in the Creation and Diffusion of Global Industry Standards: The Case of Mobile Communication’, Research Policy, 30 (4), 589–610 16. Jeffrey L. Funk (2003), ‘Standards, Dominant Designs and Preferential Acquisition of Complementary Assets through Slight Information Advantages’, Research Policy, 32 (8), 1325–41 17. Anat Hovav, Martin Hemmert and Yoo Jung Kim (2011), ‘Determinants of Internet Standards Adoption: The Case of South Korea’, Research Policy, 40 (2), 253–62 PART IV STANDARDS AND COMPUTER- RELATED TECHNOLOGIES 18. Raymond S. Hartman and David J. Teece (1990), ‘Product Emulation Strategies in the Presence of Reputation Effects and Network Externalities: Some Evidence from the Minicomputer Industry’, Economics of Innovation and New Technology, 1 (1-2), 157–82 19. Garth Saloner (1990), ‘Economic Issues in Computer Interface Standardization’, Economics of Innovation and New Technology, 1 (1-2), 135–56 20. Tom Cottrell (1994) ‘Fragmented Standards and the Development of Japan’s Microcomputer Software Industry’, Research Policy, 23 (2), 143–74 21. Timothy F. Bresnahan and Shane Greenstein (1999), ‘Technological Competition and the Structure of the Computer Industry’, Journal of Industrial Economics, 47 (1), March, 1–40 PART V CASE STUDIES ON STANDARDS 22. Wallace E. Oates, Paul R. Portney and Albert M. McGartland (1989), ‘The Net Benefits of Incentive-Based Regulation: A Case Study of Environmental Standard Setting’, American Economic Review, 79 (5), December, 1233–42 23. Timothy F. Bresnahan and Amit Chopra (1990), ‘The Development of the Local Area Network Market as Determined by User Needs’, Economics of Innovation and New Technology, 1 (1-2), 97–110 24. Steven C. Salop (1990), ‘Deregulating Self-Regulated Shared ATM Networks’, Economics of Innovation and New Technology, 1 (1-2), 85–96 25. Bruce S. Tether, Christiane Hipp and Ian Miles (2001), ‘Standardisation and Particularisation in Services: Evidence from Germany’, Research Policy, 30 (7), August, 1115–38 26. Thomas A. Hemphill (2009), ‘Technology Standards-Setting in the US Wireless Telecommunications Industry: A Study of Three Generations of Digital Standards Development’, Telematics and Informatics, 26 (1), February, 103–24 27. Albert N. Link and John T. Scott (2012), ‘On the Social Value of Quality: An Economic Evaluation of the Baldrige Performance Excellence Program’, Science and Public Policy, 39 (5), 680–89 28. Timothy Simcoe (2012), ‘Standard Setting Committees: Consensus Governance for Shared Technology Platforms’, American Economic Review, 102 (1), February, 305–36 PART VI PUBLIC INVOLVEMENT IN STANDARDS DEVELOPMENT 29. Gregory Tassey (1982), ‘The Role of Government in Supporting Measurement Standards for High-Technology Industries’, Research Policy, 11 (5), 311–20 30. Antonio J. Bailetti and John R. Callahan (1995), ‘Managing Consistency between Product Development and Public Standards Evolution’, Research Policy, 24 (6), 913–31 31. Bert Coursey and Albert N. Link (1998), ‘Evaluating Technology-Based Public Institutions: The Case of Radiopharmaceutical Standards Research at the National Institute of Standards and Technology’, Evaluation Review, 7 (3), December, 147–57 32. Danièle Bénézech, Gilles Lambert, Blandine Lanoux, Christophe Lerch and Jocelyne Loos-Baroin (2001), ‘Completion of Knowledge Codification: An Illustration through the ISO 9000 Standards Implementation Process’, Research Policy, 30 (9), 1395–407 33. Gregory Tassey (2005), ‘Underinvestment in Public Good Technologies’, Journal of Technology Transfer, 30 (1-2) 89–113 34. Michael P. Gallaher and Brent R. Rowe (2006), ‘The Costs and Benefits of Transferring Technology Infrastructures Underlying Complex Standards: The Case of IPv6’, Journal of Technology Transfer, 31 (5), 519–44 Index

Read more less

Book SynopsisGrafton Whyte introduces and explores a new academic theory for customer service delivery for Africa, aimed at addressing issues of poor customer service and poor service delivery. The V-Model of Service Quality (VMSQ) offers a powerful tool for measuring service quality, augmented by a service exchange model to provide a general framework for services, describe core components and provide contexts within which the VMSQ can operate. The VMSQ provides an indication of where problems may lie in a service operation, and an additional African Management Matrix identifies some of the historical and contextual barriers that need to be overcome by African managers to achieve effective customer service delivery. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers. It looks at the complex question of customer service delivery in Africa, and embraces both concepts of customer service and service delivery.Trade ReviewWhyte and fellow business scholars have developed a model for measuring and improving customer service and the delivery of basic services such as housing, water, and sewerage that they hope will take hold first in Namibia, then throughout Africa. This is the first publication from their new Customer Service Management Africa organization. Among the topics are an overview of the V-model of service quality, identifying service attributes, collecting and analyzing data, reporting, case studies, a framework for customer service delivery, and a road map for busy managers. -- Annotation ©2018 * (protoview.com) *Table of ContentsPrefaceAcknowledgements Introduction Overview of the VMSQ Identifying Service Attributes (Stage 1) VMSQ - Data Collection (Stage 2) VMSQ - Data Analysis (Stage 3) VMSQ - Reporting (Stage 4) Case Studies A Framework for Customer Service Delivery (CSD) A Road Map for Busy Managers References Appendix A: The VMSQ Questionnaire Appendix B: The Information Systems Service Questionnaire

Read more less

Book SynopsisThe current economic climate, characterized by growing international competition, is forcing companies to rethink their approach in terms of strategy, the customer and supplier relationship, processes and human resource management. In this context, 'quality management' - synonymous with efficiency, effectiveness and competitiveness, becomes essential. Quality Management: Tools, Methods and Standards fills a gap in the current literature by providing an updated overview of the discipline and its boundless fields of application from industry to public administration. Written by authors with both academic and practitioners backgrounds, the book serves as a culmination of the knowledge they have gained as managing directors and chairmen of leading companies. Starting from the history of quality, the authors provide the reader with a review of the main tools and approaches aimed at improving effectiveness and efficiency in organizations. Balanced scorecard, QFD, and FMEA are some of the solutions that are first introduced theoretically and then described in their application. International standards are also broadly discussed: ISO 9001, ISO 14001, ISO 45001, ISO 27001 and SA8000 are described in their essential features and implementation patterns. This book should be considered a must-read for students, academics, and practitioners who are interested in the theory and practice of quality management.Trade ReviewIn order to fill a gap in the quality management literature, practitioners provide an updated summary of the knowledge in a discipline. Their topics are the history of quality, stakeholder management, statistical tools for quality management, the balanced scorecard, quality function deployment, customer satisfaction analyses, failure mode and effect analysis, lean management, Six Sigma, process mapping and indicators, ISO 9000 quality standards, ISO 45001, ISO/IEC 27001, and SA 8000. -- Annotation ©2019 * (protoview.com) *Table of ContentsPreface. Guido Nassimbeni Chapter 1. History of Quality; Giovanna Culot Chapter 2. Stakeholder Management; Giovanni Atti, Valentina Galantini, and Marco Sartor Chapter 3. Statistical Tools for Quality Management; Guido Orzes and Alessio Dal Bo' Chapter 4. The Balanced Scorecard; Marco Sartor Chapter 5. Quality Function Deployment (QFD); Elisa Marson and Marco Sartor Chapter 6. Benchmarking; Patrizia Garengo Chapter 7. Customer Satisfaction Analyses; Marco Sartor Chapter 8. Failure Mode and Effect Analysis (FMEA); Marco Sartor and Erik Cescon Chapter 9. Lean Management; Giovanni Atti Chapter 10. Six Sigma; Daniele Fersini Chapter 11. Process Mapping and Indicators; Federico Olivo and Guido Orzes Chapter 12. ISO 9000 QUALITY STANDARDS; Mauro Coletto and Tommaso De Monte Chapter 13. ISO 14001; Marco Sartor, Guido Orzes and Elisa Moras Chapter 14. ISO 45001; Chiara Campailla, Andrea Martini, Federico Minini, and Marco Sartor Chapter 15. ISO/IEC 27001; Federico Accerboni and Marco Sartor Chapter 16. SA 8000; Marco Sartor and Guido Orzes

Read more less

Book SynopsisA product's design is based on what customers want and how much they are willing to pay for it determines its quality. The production process is supposed to achieve the required quality. Due to the natural process variation the quality of a product or service varies. Thus, quality can be defined as fitness for intended use or, in other words, how well the product performs its intended function. It is a written or unwritten commitment to a known or unknown consumer in the market. Quality management ensures that a product or service is fit for its purpose. It has three main components: quality planning, quality control and quality improvement. Quality management is focused not only on product and service quality, but also on the means to maintain it. Quality management, therefore, uses quality control tools to achieve more consistent quality.This book aims to provide the readers with the essential practical knowledge and understanding of quality-related issues to make correct decisions faster. Hence, they can effectively contribute to a modern dynamic production environment.The book covers the essential tools used in quality control and quality management. There are a lot of practical questions and answers on quality.

Read more less

Book SynopsisAs manufacturing companies become global, excellence will be key to the survival of Indian manufacturing businesses. Despite India's good performance on the export front in recent years, India is being outperformed by its competitors. Indian manufacturing companies must compete with global companies and become world class organizations to be competitive. Organizational Culture and its Impact on Continuous Improvement in Manufacturing presents detailed insights into recent studies, providing solutions that can be scaled up at a global level. The lack of competitiveness of Indian companies is attributed to culture in the organization as well as an inability to introduce world class manufacturing tools which would allow them to become globally competitive. All the qualities needed to become world class are not currently available, and it is imperative to understand this gap through the detailed research this book presents to ensure India’s manufacturing companies can compete.Table of ContentsChapter 1. Introduction Chapter 2. Literature Review Chapter 3. Research Methodology Chapter 4. Analysis and Discussions Chapter 5. Findings, Suggestions and Conclusion

Read more less

Book SynopsisIn 2001, we gathered a group of researchers in Nice, France to focus discussion on performance measurement and management control. Following the success of that conference, we held subsequent conferences in 2003, 2005, 2007, and 2009. This volume contains some of the exemplary papers that were presented at the most recent conference. Though the conference has been generally focused on performance measurement and management control and has included presentations on many facets of the topic, each year we have also focused on a particular theme of current interest. This year's theme was directed at innovative concepts and practices. This includes creative approaches to solving management challenges of performance and management control and improving organizational performance. It also includes the innovative use of empirical, analytical, experimental, and case based research. The contents of this book represent a collection of leading research in management control and performance measurement and provide a significant contribution to the growing literature in the area.Table of ContentsList of Contributors. Preface. The challenge of simultaneously improving social and financial performances: New research results. Motivation through incentives: A cross-disciplinary review of the evidence. Thoughts on the structure of management systems to encourage creativity and innovation. The introduction of innovative performance measurement and management control systems: the role of financial investors and their acquired companies. Innovation and performance: some evidence from Italian firms. The interaction between information and trust in the control of transactional relationships: theoretical perspectives and empirical support. Should rolling forecasts replace budgets in uncertain environments?. Strategy and integrated financial ratio performance measures: A longitudinal multi-country study of high performance companies. Performance measurement in strategic changes. Nonfinancial performance measures: How do they affect fairness of performance evaluation procedures?. The relation between executive time orientation and performance measurement. Performance consequences of balanced scorecard adoptions: Claim for large-scale evidence and propositions for future research. The importance of balanced scorecards in hospitals. Aligning strategy and performance measurement systems in the service sector companies: The Greek example. Management accounting and information technology – some empirical evidence. The diffusion of management accounting systems in manufacturing companies: an empirical analysis of Italian firms. The impact of firm characteristics on ABC systems: a Greek-based empirical analysis. Studies in managerial and financial accounting. Performance Measurement and Management Control: Innovative Concepts and Practices. Copyright page.

Read more less

Book Synopsis"5S Kaizen in 90 Minutes" is a concise guide to the popular Japanese management principles of 5S kaizen - a proven methodology for the achievement of continuous improvement and total quality management. 5S Kaizen is growing in popularity both in the Far East and in the West. In Hong Kong there is now a government-funded "5S Association" and its accreditations are as highly prized as the internationally recognised ISO9000 and ISO14000 standards. This practical manual explains the system and shows how any business can follow its guidelines and achieve the benefits.

Read more less

Book Synopsis

Read more less

Book SynopsisImproving health care is one of the most pressing and complex challenges facing western societies. Beyond the Toolkit provides practical help, hope, energy and ideas about how to combine the toolkit of improvement methods with the leadership and humanity required to ensure success in practice over time. It argues that understanding the methods is necessary but not sufficient. Beyond the Toolkit is readable and accessible, packed full of learning, insights, research and experiences, appealing equally to those setting out on the journey of improvement as well as those ready to make improvements on a larger scale. It will leave readers informed, energised and hopeful about their own ability to make a difference in their local health contexts. Beyond the Toolkit includes chapters written by leaders in health care who have been involved in improving the quality of patient care in practice, and who share their experiences, warts and all. These stories are powerful, empathetic, first-person narratives that are very different from the sanitised case studies that are often published. The authors co-lead GenerationQ, a Master’s programme in Leading for Quality Improvement for senior leaders in health, social care and health charities. The programme is sponsored by the Health Foundation and designed and delivered at Ashridge Executive Education, Hult Business School.

Read more less

Book SynopsisQuality management for small, regional, and national breweries is critical for the success of craft brewing businesses. Written for staff who manage quality assurance (QA) and quality control (QC) in breweries of all sizes, this book clearly sets out how quality management is integrated into every level of operation. Author Mary Pellettieri shows how quality management is a concept that encompasses not only the “free from defect” ethos but combines the wants of the consumer and the art of brewing good beer. Breweries must foster a culture of quality, where governance and management seamlessly merge policy, strategy, specifications, goals, and implementation to execute a QA/QC program. What tests are necessary, knowing that food safety alone does not signify a quality product, adhering to good management practice (GMP), proper care and maintenance of assets, standard operating procedures, training and investment in staff, and more must be considered together if a quality culture is to translate into success. The people working at a brewery are the heart of any quality program. Management must communicate clearly the need for quality management, delineate roles and responsibilities, and properly train and assess staff members. Specialist resources such as a brewery laboratory are necessary if an owner wants to be serious about developing standard methods of analysis to maintain true-to-brand specifications and ensure problems are identified before product quality suffers. Staff must know the importance of taking corrective action and have the confidence to make the decision and implement it in a timely fashion. With so many processes and moving parts, a structured problem-solving program is a key part of any brewery's quality program. How should you structure your brewing lab so it can grow with your business? What chemical and microbiological tests are appropriate and effective? How are new brands incorporated into production? How do you build a sensory panel that stays alert to potential drifts in brand quality? Which FDA and TTB regulations affect your brewery in terms of traceability and GMP? Can you conduct and pass an audit of your processes and products? Mary Pellettieri provides answers to these key organizational, logistical, and regulatory considerations.Table of ContentsQuality Management: A Comprehensive Guide for Brewers by Mary PellettieriTable of ContentsForewordIntroduction1. Defining Quality in a Brewery What is Quality? Establishment of the Role of the Brewing Chemist2. Quality Management and Governance3. Components of a Quality ProgramAll about the PeopleConducting the Right Tests and Conducting Them WellDetermine Quality Check Specification and FrequencyRepeatable Corrective Action4. Supporting Functions to the Quality ProgramHuman Resources; Skills and AccountabilityAsset Care or Maintenance of EquipmentSanitation and Good Manufacturing PracticesRecord Keeping5. Strategic Components in the Quality ProgramNew Product Design and ImplementationImplementing a Structured Problem Solving Program6. The Best Tests for a BreweryMicrobiological TestsMicrobiological Plating and Media ManagementChemistry Tests in the Brewing LabSensory AnalysisPackaging Tests CO and Dissolved Oxygen checks7. Government AffairsFood Safety and Risk Assessment8. Pulling it All Together - Assessment TimeTypes of AuditsWhy Conducting a Quality System Audit?Conducting a Quality System AuditAppendix A Brewery XXX Quality ManualAppendix B QC QA Control PlanAppendix C HACCP Risk Assessment ExampleAppendix D FMEA Table ExampleAppendix E Process Map with CCPsAppendix F SOP ExamplesAppendix G Brewing Maintenance TableAppendix H Generic GMP PolicyAppendix I New Product QCPAppendix J General Audit ReportGlossaryResourcesIndex

Read more less

Book SynopsisTable of ContentsThe Environment of Quality // The Approach to Quality: Concepts and Definitions // History of Quality

Read more less

Book SynopsisSupply chains are significant in improving business efficiency. Sustainable supply chains help industries enhance their ecological, monetary, and social performance. Innovative research frameworks as well as the modelling of sustainability issues are significant to different stakeholder’s perspectives. This book guides researchers and practitioners through developing effective sustainable supply chains to meet UN Sustainable Development Goals (SDGs).

Read more less

Book Synopsis

Read more less

Book SynopsisComputational intelligence (CI) lies at the interface between engineering and computer science; control engineering, where problems are solved using computer-assisted methods. Thus, it can be regarded as an indispensable basis for all artificial intelligence (AI) activities. This book collects surveys of most recent theoretical approaches focusing on fuzzy systems, neurocomputing, and nature inspired algorithms. It also presents surveys of up-to-date research and application with special focus on fuzzy systems as well as on applications in life sciences and neuronal computing.

Read more less

Book Synopsis Using data science in order to solve a problem requires a scientific mindset more than coding skills. Data Science for Supply Chain Forecasting, Second Edition contends that a true scientific method which includes experimentation, observation, and constant questioning must be applied to supply chains to achieve excellence in demand forecasting. This second edition adds more than 45 percent extra content with four new chapters including an introduction to neural networks and the forecast value added framework. Part I focuses on statistical "traditional" models, Part II, on machine learning, and the all-new Part III discusses demand forecasting process management. The various chapters focus on both forecast models and new concepts such as metrics, underfitting, overfitting, outliers, feature optimization, and external demand drivers. The book is replete with do-it-yourself sections with implementations provided in Python (and Excel for the statistical models) to show the readers how to apply these models themselves. This hands-on book, covering the entire range of forecasting—from the basics all the way to leading-edge models—will benefit supply chain practitioners, forecasters, and analysts looking to go the extra mile with demand forecasting. Events around the book Link to a De Gruyter Online Event in which the author Nicolas Vandeput together with Stefan de Kok, supply chain innovator and CEO of Wahupa; Spyros Makridakis, professor at the University of Nicosia and director of the Institute For the Future (IFF); and Edouard Thieuleux, founder of AbcSupplyChain, discuss the general issues and challenges of demand forecasting and provide insights into best practices (process, models) and discussing how data science and machine learning impact those forecasts.The event will be moderated by Michael Gilliland, marketing manager for SAS forecasting software:https://youtu.be/1rXjXcabW2s Table of Contents I Statistical Forecast Moving Average Forecast Error Exponential Smoothing Underfitting Double Exponential Smoothing Model Optimization Double Smoothing with Damped Trend Overfitting Triple Exponential Smoothing Outliers Triple Additive Exponential smoothing II Machine Learning Machine Learning Tree Parameter Optimization Forest Feature Importance Extremely Randomized Trees Feature Optimization Adaptive Boosting Exogenous Information & Leading Indicators Extreme Gradient Boosting Categories Clustering Glossary

Read more less

Book SynopsisMöchten Sie verstehen, was Six Sigma genau ist? Wollen Sie die Vorteile von Six Sigma in Ihrer Firma nutzen und so Abläufe optimieren? Dann greifen Sie zu "Six Sigma für Dummies" und lassen Sie sich leicht verständlich erklären, was es damit genau auf sich hat. Six Sigma ist eine auf Effizienz ausgerichtete Qualitätssicherungsmethode. Es ist eine quantitative Methode, bei der genau ermittelt wird, wie das Ziel aussehen soll und wie groß die Fehlerabweichung von diesem Idealziel ist, sei es ein Produktionsprozess oder die Kundenorientierung eines Unternehmens. Es ist eine erfolgreiche Methode, viele Unternehmen setzen Six Sigma bereits ein.Table of ContentsÜber die Autoren 7 Vorwort zur deutschen Auflage 21 Vorwort zur amerikanischen Auflage 23 Einführung 25 Teil I: Die Grundlagen von Six Sigma 31 Kapitel 1: Was ist Six Sigma? 33 Kapitel 2: Ein Blick auf die Prinzipien und die Sprache von Six Sigma 51 Kapitel 3: Das Wichtigste von Six Sigma auf den Punkt gebracht 67 Teil II: Die Breakthrough-Strategie (DMAIC) verstehen und anwenden lernen 87 Kapitel 4: Wo drückt der Schuh? Projekte definieren 89 Kapitel 5: Die Unterschiede messen 113 Kapitel 6: Die Prozessfähigkeit messen 149 Kapitel 7: Die Spreu vom Weizen trennen 175 Kapitel 8: Die wesentlichen Faktoren quantifizieren 193 Kapitel 9: Auf das Ziel losstürmen 219 Kapitel 10: Die Gewinne sichern 241 Teil III: Die Familie der Six Sigma-Tools und -Technologien 263 Kapitel 11: Six Sigma-Werkzeuge für die Praxis 265 Kapitel 12: Six Sigma-Tools für das Management 303 Kapitel 13: Die dritte und vierte Dimension von Six Sigma 321 Teil IV: Der Top-Ten-Teil 351 Kapitel 14: Die zehn Best Practices von Six Sigma 353 Kapitel 15: Zehn Fehler, die es zu vermeiden gilt 359 Kapitel 16: Zehn Stellen, an denen Sie Hilfe erhalten 363 Glossar 369 Stichwortverzeichnis 377

Read more less

Book Synopsis0 Einleitung.- 1 Zuverlässigkeitsmanagement.- 2 Wirtschaftlichkeit der Zuverlässigkeitssicherung.- 3 Wirtschaftlichkeit der Zuverlässigkeitsrechnung in der Produktion.- 4 Wirtschaftlichkeit der Zuverlässigkeitssicherung für den Käufermarkt.- 5 Erkenntnisse.- 6 Abkürzungen und Symbole.- 7 Literaturverzeichnis.Table of Contents0 Einleitung.- 1 Zuverlässigkeitsmanagement.- 2 Wirtschaftlichkeit der Zuverlässigkeitssicherung.- 3 Wirtschaftlichkeit der Zuverlässigkeitsrechnung in der Produktion.- 4 Wirtschaftlichkeit der Zuverlässigkeitssicherung für den Käufermarkt.- 5 Erkenntnisse.- 6 Abkürzungen und Symbole.- 7 Literaturverzeichnis.

Read more less

Book Synopsis

Read more less

Book SynopsisThis student-friendly book on quality management offers a holistic approach with practical examples and case studies. It is designed for engineering and management students, as well as professionals and consultants in various industries seeking to implement TQM principles effectively.

Read more less

Book Synopsis

Read more less

Book Synopsis

Read more less