The V-Model of Service Quality: An Exploration of African Customer Service Delivery Metrics
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Paperback / softback by Grafton Whyte
Short Description:
Grafton Whyte introduces and explores a new academic theory for customer service delivery for Africa, aimed at addressing issues of... Read more
Publisher: Emerald Publishing LimitedPublication Date: 18/10/2018
ISBN13: 9781787696068, 978-1787696068
ISBN10: 1787696065
Number of Pages: 160