Public ownership / nationalization Books

Book SynopsisHealth Communication and Mass Media is a much-needed resource for those with a professional or academic interest in the field of health communication. The chapters engage and expand upon significant theories informing efforts at mediated health communication and demonstrate the practical utility of these theories in on-going or completed projects. They consider how to balance the ethical and efficacy demands of mediated health communication efforts, and discuss both traditional media and communication systems and new web-based and mobile media. The book''s treatment is broad, reflecting the topical and methodological diversity in the field. It offers an integrated approach to communication theory and application. Readers will be able to appreciate the ways that theory shapes health communication applications and how those applications inform the further construction of theory. They will find practical examples of mediated health communication that can serve as models for their own effTrade Review’... the volume stands out as an important contribution to the field of health communication. Its theoretical, methodological, and topical breadth, its simple and straightforward manner of presentation, and its unique emphasis on both theory and practice would make it a valuable reference to academics and practitioners of health communication at various levels.’ Health Communication, 2014Table of ContentsContents: Foreword, Rafael Obregon; Preface; Part 1 Introduction: Communicating health through mass media: an overview, Rukhsana Ahmed and Benjamin R. Bates; Healthcare reform information sources in relation to information quality, information-seeking and uncertainty, Jennifer L. Bevan, Lisa Sparkes, Julia Ernst, Jessica Francies and Nicole Santora; Theory-based health campaigns: a winning combination, Micheline Frenette. Part 2 Health Communication and Web Media: Disease, representation, and public relations: a discourse analysis of HIV/AIDS websites, Vinita Agarwal, Margaret U. Da (TM)Silva and Greg B. Leichty; Managing sexual health and related stigma through electronic learning environments, Candy J. Noltensmeyer, Sara Peters, Rebecca J. Meisenbach and Heather Eastman-Mueller; Beneficial participation: lurking vs posting in online support groups, Galit Nimrod. Part 3 Health Communication and Mobile Media: Effectively promoting healthy living and behaviors through mobile phones, Bree Holtz and Lorraine Buis; Targeting young adult texters for public health emergency messages: a Q-study of uses and gratifications, Hilary N. Karasz, Meredith Li-Vollmer, Sharon Bogan and Whitney Offenbecher; Reaching the unreachable: how eHealth and mobile health technologies impact at-risk populations, Rowena L. Briones and Beth Sundstrom. Part 4 Health Communication and Communication Systems: Coming full circle in rural trauma: chronicling the development and testing of communication systems in rural trauma networks, Theodore A. Avtgis and E. Phillips Polack; From patient-based records to patient-centered care: reconfiguring health care systems for interoperable electronic health records, Nicole Mardis; The role of communication in health informatics integration success: case study of an Ontario pediatric critical care unit, Victoria Aceti and Rocci Luppicini. Part 5 Health Communication and Media Ethics: Doing good, doing right: the ethics of health communication, Seow Ting Lee; Eating disorders and obesity: conflict and common ground in health promotion and prevention, Hunna Watson and Julie McCormack; The ethics of disability representations on television, Tracy R. Worrell; Index.

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Book SynopsisMedical professionals who serve on the boards of private, nonprofit institutions often do so with much more diligence than knowledge. Very little material exists to cover the range of issues that are so vital at a time when health care institutions face patient overloads, budget shortages, and calls for reform. Written by leading health care advTrade ReviewGovernance today requires a new level of preparation and education - in short, a commitment to continuous learning. ... This commitment to preparation is also an essential step to balancing the equilibrium of power between the board and the CEO. Governance for Health Care Providers: The Call to Leadership will guide trustees down the road to more fully accept the responsibility for the mission of the corporations they lead.-Michael D. Connelly, MA, JD, FACHE, President & CEO, Catholic Healthcare Partners ... the definitive guide for the physician board member as well as any leader who has made the leap to govern an organization... In summary, this book is well-written and concise in content and should be essential reading for all physicians who are about to embark on the journey of governance. I for sure will recommend this book to the physicians on my hospital board. -ACMQ FocusTable of ContentsIntroduction. Non-profit Organizations. Duties and Responsibilities of Directors. Quality of Care. Professionals Affairs. Finance. Auditing, Compliance, and Reporting. Legal Issues. Executive Compensation. Philanthropy. Strategic Planning. Governance. Future of Health Care Boards.

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Book SynopsisWith healthcare making the transition from volume-based reimbursement programs to value-based approaches, understanding performance measurement is vital to optimize payment and quality outcomes. Performance-Based Medicine: Creating the High Performance Network to Optimize Managed Care Relationships guides readers through the maze of definitions and discussions related to value-based purchasing, healthcare delivery, and pricing. It tackles the question of how hospitals, HMOs, physician groups, and employers can arrive at an optimized reimbursement cost and coverage access decision that is attractive to consumers yet fulfills the need for a working margin.The book begins by looking at HMOs and the three key factorsreimbursement, coordination, and performancethat have led toward performance-based contracting. Laying the foundation for clearer communication between physician hospitals and purchasers, the author defines important concepts in the discussion,Trade ReviewBill De Marco draws upon his extensive experience to provide a comprehensive and detailed discussion of performance-driven improvement in healthcare. There is much here of value to policy makers, healthcare system leaders and anyone who wishes to have an in-depth and practical understanding of how to improve healthcare performance and how to align payment to drive better performance. Healthcare continues to be in crisis and in need of further reform, and Bill helps leaders understand the steps they need to take to get that done.—George J. Isham, MD, Chief Health Officer, HealthPartnersReal health reform must solve deep systemic problems in the delivery of medical services, not just the way we pay for care. This latest book by Bill De Marco presents a realistic and practical blueprint for fixing the system at its base. Performance-Based Medicine: Creating the High Performance Network to Optimize Managed Care, not the Affordable Care Act, should be required reading for all who really want to build a new and better health system. —Jeff Bauer, PhD, author of Paradox and Imperatives in Health Care and Statistical Analysis for Decision-Makers in Health CareI feel fortunate to have been given the opportunity to review and endorse Mr. De Marco’s amazing new book, Performance-Based Medicine: Creating the High Performance Network to Optimize Managed Care. This book is particularly remarkable in that it focuses not just on pay-for-performance and performance-based medicine, but truly on the provider side of innovating managed care and embracing pay-for-performance. This provider focus emphasizes physician organizations, and transitioning the delivery of actual healthcare to one that rewards clinical excellence, benchmarked performance attainment, and improving purchaser value. This focus of the managed care enterprise from the physician’s perspective, especially in the contexts of performance benchmarking and Lean engineering, is truly unique just by itself. But Bill De Marco, goes a few steps further. As we’re now seeing with the rise of state healthcare exchanges, accountable care organizations, and attempts by purchasers to narrow their provider markets according to their own metrics, Mr. De Marco has hit a "home run" with his book: He has shown how to re-engineer clinical pathways and disease processes – even with free, public-domain tools – to add value in ways that most emerging ACOs and healthcare exchanges have not yet realized how limited their value will be without moving toward value-based care and performance-based contracting. I was particularly impressed with the findings shared by Bill De Marco in describing Episode Treatment Groups® (ETGs®) and their syntheses of complex and statistically-valid disease management datasets in ways that the healthcare market is just beginning to realize. For example, I can easily see Bill’s descriptions of ETGs as transforming pharmacy benefit managers (PBMs) and Third-Party Administrators (TPAs) away from micro-managing consumption to setting clinical pathways, specific to disease states and their co-morbidities, and therein rewarding benchmark attainments and disease adaptations of specific people. This model is truly the ultimate goal of Paying-for-Performance and transitioning to Performance-Based Metrics, designed to improve clinical care, adherence to healthier lifestyles, optimal disease adaptation, morbidity and mortality prevention, as well as assurance of improved clinical outcomes – all of which purchasers (including CMS) have always wanted to buy from health plans and managed care organizations but have never been able to do so. With Mr. De Marco’s new book, Performance-Based Medicine, these market transformations can finally occur and at the broadest levels within a newly re-emerging U.S. healthcare delivery system. Great job, Bill!—David I. Samuels, author of Managed Health Care in the New Millennium Bill De Marco draws upon his extensive experience to provide a comprehensive and detailed discussion of performance-driven improvement in healthcare. There is much here of value to policy makers, healthcare system leaders and anyone who wishes to have an in-depth and practical understanding of how to improve healthcare performance and how to align payment to drive better performance. Healthcare continues to be in crisis and in need of further reform, and Bill helps leaders understand the steps they need to take to get that done.—George J. Isham, MD, Chief Health Officer, HealthPartnersReal health reform must solve deep systemic problems in the delivery of medical services, not just the way we pay for care. This latest book by Bill De Marco presents a realistic and practical blueprint for fixing the system at its base. Performance-Based Medicine: Creating the High Performance Network to Optimize Managed Care, not the Affordable Care Act, should be required reading for all who really want to build a new and better health system.—Jeff Bauer, PhD, author of Paradox and Imperatives in Health Care and Statistical Analysis for Decision-Makers in Health CareI feel fortunate to have been given the opportunity to review and endorse Mr. De Marco’s amazing new book, Performance-Based Medicine: Creating the High Performance Network to Optimize Managed Care. This book is particularly remarkable in that it focuses not just on pay-for-performance and performance-based medicine, but truly on the provider side of innovating managed care and embracing pay-for-performance. This provider focus emphasizes physician organizations, and transitioning the delivery of actual healthcare to one that rewards clinical excellence, benchmarked performance attainment, and improving purchaser value. This focus of the managed care enterprise from the physician’s perspective, especially in the contexts of performance benchmarking and Lean engineering, is truly unique just by itself. But Bill De Marco, goes a few steps further. As we’re now seeing with the rise of state healthcare exchanges, accountable care organizations, and attempts by purchasers to narrow their provider markets according to their own metrics, Mr. De Marco has hit a "home run" with his book: He has shown how to re-engineer clinical pathways and disease processes – even with free, public-domain tools – to add value in ways that most emerging ACOs and healthcare exchanges have not yet realized how limited their value will be without moving toward value-based care and performance-based contracting. I was particularly impressed with the findings shared by Bill De Marco in describing Episode Treatment Groups® (ETGs®) and their syntheses of complex and statistically-valid disease management datasets in ways that the healthcare market is just beginning to realize. For example, I can easily see Bill’s descriptions of ETGs as transforming pharmacy benefit managers (PBMs) and Third-Party Administrators (TPAs) away from micro-managing consumption to setting clinical pathways, specific to disease states and their co-morbidities, and therein rewarding benchmark attainments and disease adaptations of specific people. This model is truly the ultimate goal of Paying-for-Performance and transitioning to Performance-Based Metrics, designed to improve clinical care, adherence to healthier lifestyles, optimal disease adaptation, morbidity and mortality prevention, as well as assurance of improved clinical outcomes – all of which purchasers (including CMS) have always wanted to buy from health plans and managed care organizations but have never been able to do so. With Mr. De Marco’s new book, Performance-Based Medicine, these market transformations can finally occur and at the broadest levels within a newly re-emerging U.S. healthcare delivery system. Great job, Bill!—David I. Samuels, author of Managed Health Care in the New Millennium Table of ContentsIntroduction. Integration and HMOs: How Did We Get This So Wrong? Performance Measurement: A Science with No Followers. Reimbursement: From Fee for Service to Risk Adjusters. Early Pay-for-Performance. Performance Language and Practice. Reengineering. Challenges. International Reform. Getting Started. The Future of Performance-Based Medicine. Appendices.

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Book SynopsisToday, with physician and hospital reimbursement being cut and tied to quality incentives, physicians and health plans are revisiting the concept of integration. Payers are demanding that the industry do more with less without sacrificing quality of care. As a result, physicians again find themselves integrating and aligning with hospitals that have the resources they lack or must develop together.Written by an acknowledged expert in the field of physician integration and managed care contracting, Physician Integration & Alignment: IPA, PHO, ACOs, and Beyond examines physician integration and alignment in the current healthcare market. It outlines the common characteristics of integrated groups and various organizational structures, and also explains how you can avoid making the same mistakes of the past. Filled with suggestions and ideas from successfully integrated practices, the book:Identifies industry drivers for the resurgence of intTable of Contents1994: The Initial Wave. Why Do It Again: The Drivers of the New Wave. Common Characteristics of Integrated Groups. Elements of Design for the New Integrated Networks. Avoiding the Mistakes of the Past. Antitrust and Other Regulatory Concerns. Options and More Options. A Checklist for the Design Process. Index

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Book SynopsisHealth care reform is within our reach. According to George Halvorson, CEO of the nation''s largest private health care plan, only by improving the intent, quality, and reach of services will we achieve a health system that is economically feasible into the future.                                                                       This year, Americans will spend 2.5 trillion for health services that are poorly coordinated, inconsistent, and most typically focused on the belated care of chronic conditions. What we have to show for that expenditure is a nation that continues to become more obese, less healthy, and more deTrade ReviewWhen running for office, President Obama pledged to expand health insurance coverage while reducing the cost of care by $2500 per year for the average family. Skeptics scoffed that industry insiders would block this goal in defense of their interests. Now George Halvorson, CEO of the nation’s largest health care delivery system, says reducing costs while expanding coverage not only should be done, but can be done, and tells us how. His book highlights the important role and many forms of connectivity in health care: electronic medical records for patients and physicians, registries and care coordination programs for chronic illness, mandates and exchanges for health insurance, the alignment of culture and incentives among the many contributors to the wellbeing of patients.— Dr. James Robinson, PhD, MPH Professor of Health Economics, UC BerkeleyClear, concise, and compelling, George Halvorson’s latest contribution clarifies why we must change, how we must change, what we must change, and when we must change. The answer is now. Drawing on the learnings from Kaiser Permanente’s transformation to a fully digitally enabled, integrated system of care, George Halvorson shows all of healthcare how to focus on the right goals and improve our performance in reaching those goals. — Ian Morrison Futurist; Author of The Second Curve: Managing the Velocity of Change and Healthcare in the New MillenniumGeorge Halvorson offers a timely and compelling prescription to addressing the chronic ills of our health care system. One doesn’t have to agree with every proposal to appreciate the extraordinary contribution he has made here. Students of health reform would do well to consider this book as an invaluable text for our national public policy debate.—Tom Daschle, Former U.S. Senate Majority Leader George Halvorson’s timing couldn’t be better and his message couldn’t be more valuable. He documents in clear, vivid prose why the health care system won’t reform itself which all employers and payers need to understand so they don’t miss this pivotal moment to dramatically reform health care. He offers information, evidence and practical solutions for aggressively attacking the "crushing burden of health care costs," as President Obama described our national challenge. Halvorson also provided ways we can sharply improve quality and safety, as well as save substantial dollars. He reminds us again, through many excellent examples, how essential it is to have electronic health records for effective, appropriate care at a reasonable cost. This book provides a great checklist for healthcare reform for the public and the private sector. I strongly recommend it.— Helen Darling President, National Business Group on HealthHalvorson’s simple, direct writing style is remarkable for its clarity. He takes complex problems and makes them understandable. Halvorson’s experience as leader of one of the world’s largest and most successful implementations of health information technology makes his insights into that subject particularly valuable.— Dr. Alain C. Enthoven, PhD Marriner S. Eccles Professor of Public and Private Management, Stanford University When running for office, President Obama pledged to expand health insurance coverage while reducing the cost of care by $2500 per year for the average family. Skeptics scoffed that industry insiders would block this goal in defense of their interests. Now George Halvorson, CEO of the nation’s largest health care delivery system, says reducing costs while expanding coverage not only should be done, but can be done, and tells us how. His book highlights the important role and many forms of connectivity in health care: electronic medical records for patients and physicians, registries and care coordination programs for chronic illness, mandates and exchanges for health insurance, the alignment of culture and incentives among the many contributors to the wellbeing of patients.— Dr. James Robinson, PhD, MPH Professor of Health Economics, UC BerkeleyClear, concise, and compelling, George Halvorson’s latest contribution clarifies why we must change, how we must change, what we must change, and when we must change. The answer is now. Drawing on the learnings from Kaiser Permanente’s transformation to a fully digitally enabled, integrated system of care, George Halvorson shows all of healthcare how to focus on the right goals and improve our performance in reaching those goals. — Ian Morrison Futurist; Author of The Second Curve: Managing the Velocity of Change and Healthcare in the New MillenniumGeorge Halvorson offers a timely and compelling prescription to addressing the chronic ills of our health care system. One doesn’t have to agree with every proposal to appreciate the extraordinary contribution he has made here. Students of health reform would do well to consider this book as an invaluable text for our national public policy debate.—Tom Daschle, Former U.S. Senate Majority Leader George Halvorson’s timing couldn’t be better and his message couldn’t be more valuable. He documents in clear, vivid prose why the health care system won’t reform itself which all employers and payers need to understand so they don’t miss this pivotal moment to dramatically reform health care. He offers information, evidence and practical solutions for aggressively attacking the "crushing burden of health care costs," as President Obama described our national challenge. Halvorson also provided ways we can sharply improve quality and safety, as well as save substantial dollars. He reminds us again, through many excellent examples, how essential it is to have electronic health records for effective, appropriate care at a reasonable cost. This book provides a great checklist for healthcare reform for the public and the private sector. I strongly recommend it.— Helen Darling President, National Business Group on HealthHalvorson’s simple, direct writing style is remarkable for its clarity. He takes complex problems and makes them understandable. Halvorson’s experience as leader of one of the world’s largest and most successful implementations of health information technology makes his insights into that subject particularly valuable.— Dr. Alain C. Enthoven, PhD Marriner S. Eccles Professor of Public and Private Management, Stanford University Table of ContentsHealth Care Won’t Reform Itself. Why Are Health Care Costs Going Up? Set Goals and Improve Care. Connectors Are Magic. The Perfect System. We Need Universal Coverage, Care System Reform, and Care System Competition. Risk Sharing Works Quite Well, Thank You. Focus, Tools, and Better Health. Health May Be the Highest Priority. We Also Need to Set Goals to Directly Reduce Costs.

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Book SynopsisThe first edition of Handbook of Human Factors and Ergonomics in Health Care and Patient Safety took the medical and ergonomics communities by storm with in-depth coverage of human factors and ergonomics research, concepts, theories, models, methods, and interventions and how they can be applied in health care. Other books focus on particular human factors and ergonomics issues such as human error or design of medical devices or a specific application such as emergency medicine. This book draws on both areas to provide a compendium of human factors and ergonomics issues relevant to health care and patient safety.The second edition takes a more practical approach with coverage of methods, interventions, and applications and a greater range of domains such as medication safety, surgery, anesthesia, and infection prevention. New topics include: work schedules error recovery telemedicine workflow analysis simulation<Trade Review"The premise of the book is very timely and appropriate. The epidemic of medical errors has finally been well established and well publicized. Future efforts need to be devoted to improving healthcare, and this handbook covers salient points. There is an impressive array of contributors handling a broad spectrum of topics. The list of topics is extensive without any major deficiencies. This volume should make a substantial contribution to the field." — Harvey Murff, M.D., M.P.H., Center for Health Services Research, Vanderbilt University "The key feature is that it is comprehensive. The volume may be thick, but it can be one-step shopping for those who would want to find information for human factors related to patient safety and quality. I am not aware of any other sources that come close to this goal." — Yan Xiao, Ph.D., Patient Safety Scientist and Human Factors Engineer, University of Maryland "The premise of the book is very timely and appropriate. The epidemic of medical errors has finally been well established and well publicized. Future efforts need to be devoted to improving healthcare, and this handbook covers salient points. There is an impressive array of contributors handling a broad spectrum of topics. The list of topics is extensive without any major deficiencies. This volume should make a substantial contribution to the field."- Harvey Murff, M.D., M.P.H., Center for Health Services Research, Vanderbilt University"The key feature is that it is comprehensive. The volume may be thick, but it can be one-step shopping for those who would want to find information for human factors related to patient safety and quality. I am not aware of any other sources that come close to this goal."- Yan Xiao, Ph.D., Patient Safety Scientist and Human Factors Engineer, University of Maryland Table of ContentsIntroduction. Macroergonomics and Systems. Job and Organizational Design. Physical Ergonomics. Human Error. Human Factors and Ergonomics Methodologies. Human Factors and Ergonomics Interventions. Specific Applications.

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Book SynopsisThis book provides expert guidance on using feedback as a performance improvement tool. It includes many simple tools readers can use to improve feedback in their work unit. The book suggests that feedback works best when the giver and receiver realize that they are in a dance together.Trade ReviewPraise for the Bestselling First Edition:… a well-organized guide for creating open and honest communication in the workplace. This clearly written book is like having your own personal coach assisting you with techniques that foster productive interactions.—Nedra Weinstein, Principal, Arden Consulting Table of ContentsUsing the Toolkit. About Feedback. When Feedback Works. What Gets in the Way. General Guidelines. Applying the Guidelines. The Importance of Dialogue. Tools for Giving Feedback. Learning from Mistakes. A "What Are We Doing" Meeting. Expectations for Exchange. Project Debriefing. How’s Our Team Doing? Management by Wandering Around. Positive Feedback for Teams. Conducting a Performance Review. Acid Bath Feedback. Providing Feedback as a Mentor. Open-Book Management. Tools for Receiving Feedback. Preparing to Receive Feedback. Guidelines for Receiving Feedback. Don’t Forget SARA (Surprise, Anger, Rationalization, Acceptance).Feedback from Staff. Feedback from Your Boss. Feedback from Peers. Feedback from a Coach. Feedback from Questionnaires.

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Book SynopsisPart of the Lean Tools for Healthcare series, this user-friendly book will help to improve your understanding of kaizen. It describes exactly what a kaizen event is and details all the phases necessary for implementing continuous improvement practices in your healthcare organization.Kaizen Workshops for Lean Healthcare walks you through the steps of conducting an effective kaizen workshopone that is well planned, well implemented, and well monitored. The information is presented in an easy-to-assimilate format. Numerous illustrations reinforce the text and margin assists call your attention to key terms, healthcare examples, and how-to steps. Throughout the book, you will be asked to reflect on questions that will help you apply the concepts and techniques in your own workplace. Defining the key concepts and elements of the production of healthcare services, the text delineates the differences between healthcare processes and theTable of ContentsProduction Processes and Operations of Healthcare. What Is Kaizen? What Is a Kaizen Workshop and What Are the Key Roles for Success? Phase One: Plan and Prepare. Phase Two: Run the Kaizen Workshop. Phase Three: Report and Follow-Up. Reflections and Conclusions. Appendix: Further Reading. Useful Websites. Each chapter includes a Summary and Reflections.

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Book SynopsisA valuable reference for those involved in the field of ambulatory patient care, Improving Quality in Outpatient Services offers time-tested instruction on how to create a world-class outpatient program. It supplies a high-level overview of current opportunities, national quality programs, and challengesoutlining the policies, procedures, and plans required for success.Stimulating readers with a wealth of practical applications, stories, and examples, the book details the governance, medical staff, and quality structures required to create, implement, and maintain a safe and efficient outpatient program. It introduces powerful techniques for infection control, medication management, risk prevention, and the elimination of medication errors. It also: Lists mandatory policies and procedures Contains practice drills to prepare you for real-world scenarios Explains how to create a report card to measure quality at all Trade Review… hits the mark as both a roadmap and practical guide. … Carole Guinane and Noreen Davis bring a wealth of practical experience to the table … . Their nursing backgrounds coupled with their strong business and public health experiences in ambulatory care provide a foundation for understanding critical segments of the industry where change is sweeping through the care delivery model. … provides both a broad visionary direction for where we need to go in outpatient care management but also provides the details which must be considered as part of our efforts to lead the future of healthcare delivery. —Kevin Fickenscher, MD … hits the mark as both a roadmap and practical guide. … Carole Guinane and Noreen Davis bring a wealth of practical experience to the table … . Their nursing backgrounds coupled with their strong business and public health experiences in ambulatory care provide a foundation for understanding critical segments of the industry where change is sweeping through the care delivery model. …provides both a broad visionary direction for where we need to go in outpatient care management but also provides the details which must be considered as part of our efforts to lead the future of healthcare delivery. —Kevin Fickenscher, MD Table of ContentsDefining Outpatient Healthcare. Creating a Structure for Quality and Safety. Engineering the Customer Connection. Policies, Procedures, and Plans. The Human Resource Factor. Measuring Quality and SafetyMeasurement. Medication Safety. Infection Prevention in the Ambulatory Setting. Clinical Documentation. Risk Management and Safety. Licensing, Deemed Status, Accreditation, and Certification. Practice Makes Perfect. Appendices: Checklist on Policies, Procedures, and Plans for an Outpatient Setting. Quality Glossary. Quality Reporting Measures. Infection Prevention Plan Example. Risk Assessment. Medical Record Review Criteria Audit. Safety Management Program. Root Cause Analysis and Corrective Action Plan. State Contacts for Ambulatory Licensing and Standards. Patient Education Pathway Example.

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Book SynopsisAfter nearly a year of debate, in March 2010, Congress passed and the president signed the Patient Protection and Affordable Care Act to reform the U.S. health care system. The most significant social legislation since the civil rights legislation and the creation of Medicare and Medicaid, the bill's passage has been met with great controversy. Political pundits, politicians, health care economists, and policy analysts have filled the airwaves and the lay press with their opinions, but little has been heard from those who have the most invested in health care delivery reformpatients and their doctors.Understanding Health Care Reform: Bridging the Gap Between Myth and Reality provides readers with the information to make informed decisions and to help counter the bias of political pundits and the influence of the for-profit health care industry. The author introduces readers to a group of dedicated doctors, administrators, and patients whose experiences illusTable of ContentsIntroduction. Reforming the Private Insurance Industry. How Will Health Care Reform Affect the Medicare and Medicaid Populations? Can We Lower Health Care Costs by Eliminating Waste? The Role of Disease Prevention in Health Care Reform. How Will Health Care Reform Affect the Medically Underserved and the Safety Net Hospitals That Care for Them? How Can We Improve the Quality of Care in the United States? Will There Be Enough Doctors to Care for 35 Million New Patients? Can Research Guide Us to Improved Care at Lower Costs? How Will Health Care Reform Change the Way We Practice Medicine? Will We Ever See Tort Reform in the United States? Conclusion. Index.

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Book SynopsisThis flagship report for South Asia maps the financial risks from contingent liabilities in South Asian countries and provide policy recommendation to improve management of financial risks at the level of the sovereign, state-owned enterprises.

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Book SynopsisTens of thousands of patients die unnecessarily every year as a result of errors and defects in our healthcare processes. Those that survive often pay too much for the privilege. The value stream mapping methods described in Mapping Clinical Value Streams will help you achieve more efficient health care processes and will pave the way to an improved medical system with significantly reduced medical errors and other costly waste.Part of the Lean Tools in Healthcare series, this user-friendly book will help you understand how to use value stream mapping to provide quality, patient-centered care. Value stream mapping is a powerful tool for observing and depicting processes as they truly areand for envisioning and reconfiguring the same processes to eliminate errors and other waste. With this book, you'll learn how to: Map current-state processes Create a future-state map with processes streamlined through flow and pull Manage the rolloutTable of ContentsPreface, Acknowledgments, Chapter 1 - Getting Started, Chapter 2 - The Production Processes, Chapter 3 - Value Streams and the Mapping Process, Chapter 4 - Map the Current State, Chapter 5 - Map the Future State: Phase I – Flow, Chapter 6 - Map the Future State: Phase II – Pull, Chapter 7 - Implement the Future State, Chapter 8 - Reflections and Conclusions, Appendix - Further Reading

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Book SynopsisIf the furious debate around the state of healthcare in the US has led to any consensus, it's that the system should be delivering better quality for less cost than it does. The truth is that our healthcare system is a sprawling mix of competing interests in which those of the patient are valued least. Too much discussion has devolved to simplistic scapegoating, and too few comprehensive, constructive solutions have been offered. It's time for a fresh vision.In straightforward language, Healthcare at a Turning Point: A Roadmap for Change outlines a new market-based business model that aligns industry financing mechanisms with the goals of prevention, improved quality, and reduced costs. Drawing on more than 25 years of cross-industry consulting experience, the authors: Articulate a market-based vision of the industry Examine past efforts to reduce costs, their failures and their unanticipated consequences Spotlight perverse incentiTrade ReviewThis book is a compelling and thought provoking analysis of critical choices facing health care leaders. It offers a detailed prescription for stakeholders on how to proceed and how to implement genuine accountability at each stage of care management. ... Numerof and Abrams offer a road map for sustainable market reform with remarkable clarity and vision.—Book review by Peter Boland, PhD, appearing in The Journal of Ambulatory Care Management, Vol. 37, No. 1, pp. 38–41Everyone complains about the state of healthcare in this country—patients feel uninformed, mistrustful and lost; clinicians and hospitals are frustrated in their efforts to improve the quality of care while meeting demands for lower costs; employers are burdened with the rising expense of employee health insurance; payers who provide the coverage are pushing for greater evidence before approving reimbursement for new drugs, technologies, procedures and tests; the medical product industry is struggling under the weight of increasing costs, longer development timeframes, shifting regulatory requirements and resistance from the other stakeholders to pay for new products; and politicians and state and federal government agencies are mandating a patchwork of fixes that seem to only make things worse. What we have lacked are tangible solutions that can actually work—until now.Rita Numerof and Michael Abrams in their new book, Health Care at a Turning Point: A Roadmap for Change have offered a fresh look at the current state of healthcare in America, providing a detailed diagnostic assessment of what’s wrong, and importantly offer a comprehensive strategy to fix the problems. They begin with a vision of what a viable future state could look like in 10 years for providing affordable, accessible healthcare that promotes innovation in business models, products and services. Numerof and Abrams identify clearly and objectively the obstacles that must be overcome and gaps that must be closed by each of the important participants in the healthcare ecosystem, and then as the book's title implies, they deliver a roadmap, which is not only plausible, but if followed, will undoubtedly succeed in getting all of us there.—Harlan F. Weisman, M.D., Former Chief Scientific and Technology Officer, Medical Devices and Diagnostics, Johnson & JohnsonNumerof and Abrams have crafted a thoughtful, and often provocative, analysis of the challenges and opportunities facing the healthcare industry today. At its heart is a clarion call for the sector to become much more patient and consumer-centric -- before their existing business models become obsolete.—Paul Howard, Director and Senior Fellow, Center for Medical Progress, Manhattan Institute for Policy ResearchA pair of strategic management consultants intelligently scrutinize America’s healthcare industry. ... The authors’ blueprint for healthcare redesign is impressively conceived yet decidedly business-minded. Chapters defining their proposed remedies emphasize a market-based approach that objects to recent legislation and ideas of federally financed accountable care organizations (ACOs) while promoting models of bundled payment systems in which services are funded through a fixed-price schedule. ... they offer fresh, clear approaches to restructuring the healthcare system and place appropriate emphasis on the fostering of informed, accountable consumers. ... Numerof and Abrams’ ambitious study succeeds in illuminating problems within the multifaceted system ... . An elucidating, relevant discourse on the precarious future of medical care.—Kirkus Reviews, August 2012The authors present thought-provoking ideas for the 'disruptive innovation' needed to uncover pragmatic solutions for our country's healthcare delivery system. ... this suggested blueprint for market-based action is a must-read for all sides of the healthcare reform debate.—Marc Boutin, Executive Vice President & Chief Operating Officer, National Health CouncilEveryone agrees that the American healthcare system needs to change, but there is little agreement about how it should change. Abrams and Numerof paint a picture of how healthcare could look in an ideal future, and offer to manufacturers, payers, and providers a way to get there. Examining the healthcare system today, changes already taking place in attitudes towards innovation and medical education, ... they show how the key players in healthcare must change their thinking to survive. ... The main, and certainly provocative, message: if we move to a value-based system based on patient choice, rather than a cost-based system that assumes one size fits all, the consumer of health care is the ultimate beneficiary. The book will stimulate the thinking of industry across functions, and should be read not only by management but by R&D, Strategic Planning, and Sales. Sections on the need to form partnerships and alliances can change the way industry, payers, and providers think about each other. By examining the four forces they see as dominating our healthcare environment today, namely changes in the regulatory environment, a changing competitive landscape, shifting technology, and changing market expectations, Abrams and Numerof have indeed provided an insightful guide to how the industry needs to change its strategic thinking.—David L. Horwitz, MD, PhD, FACP, Chief Medical Officer, Johnson & Johnson Diabetes Institute Here it is in Healthcare at a Turning Point healthcare must restore control and accountability for intimate, personal decisions to each of us as our own consumer. No one else can define our quality-value-price equation, and discipline our providers ... Such is the economics, humanity, history, and even politic of western innovation…it is time for the Renaissance of those principles, just as articulated here in Healthcare at a Turning Point.—Steve Bonner, President and Chief Executive Officer, Cancer Treatment Centers of America® Numerof and Abrams have conducted a thorough analysis of the implications of market and non-market forces on all players in the health industry -- carriers, care providers, governments, consumers and employers. They have hit the nail on the head that it will take disruptive innovation and a collaborative approach across all these stakeholders to drive solutions to the fundamental problems of high cost and poor quality in health care.I appreciate that Numerof and Abrams focus in on three major principles: 1.) Rethink the customer: It’s really the consumer, the end-user of health care services. The consumer needs to be at the center of the work that we are undertaking. It is imperative that we provide them transparency to cost, quality and value. 2.) Watch out for non-traditional competitors: There are many other industries which have been historically very close to the consumer. The players in our industry are changing, and all of those who serve the consumer need to rapidly evolve ourselves in order to differentiate and succeed. 3.) Segment care providers: We need to apply the discipline of market segmentation to our relationships with care providers. That is, we cannot assume that a one-size-fits-all approach on paying for value or outcome will succeed with each and every physician or hospital. Rather, we must segment our networks and identify which care providers are most likely to succeed in a partnership to reform payment in a particular way, work with them closely and then allow that success to breed other success in the market place.—Elena McFann, VP Network Strategy and Implementation, UnitedHealthcareFor every professional engaged in the financing and delivery of medical care, this book is essential. Like it or not, sparked by the renewed debate over the controversial Affordable Care Act, we find ourselves in the midst of a major transformation in the health care sector of the economy. The convergence of biomedical breakthroughs, new medical technologies, new organizational structures is upon us. But the authors got it right: change will be frustrated, and energies will be diverted into unproductive channels, unless and until we change health care financing and put the patient in the center of the process as the key decision-maker.—Robert E. Moffit PhD, Senior Fellow, Center for Policy Innovation, The Heritage Foundation Congratulations on the publication of Healthcare at a Turning Point. …[You] really hit the ball out of the park with this book. First, you identified the real root problem in our healthcare system [payment], and then provided the key solution, a consumer-driven market model. This book should be the new reference text for healthcare reform and should be read by every healthcare provider, administrator, insurer, product developer, and lawmaker. Thank you for delivering such remarkable insight and strategic guidance to a very complex and polarizing issue in the U.S.—Kurt Weingand, D.V.M., Ph.D., Chief Science Officer, Central Garden & PetHave there ever been three not-so-little words that turned an industry upside down, virtually paralyzed the planning process and left providers and consumers alike adrift as much as "health care reform"? The authors bring a calm, dispassionate tone to the dialogue, underscoring the unsettling nature of transition (a much more palatable word than change) and offer reasonable strategies that override politics. I found the emphasis on collaboration especially comforting and doable.—Ellen Sherberg, Publisher, St. Louis Business Journal ...it is important to have a clear bridge between the issues of today and the possibility of a much brighter future. Without glossing over serious issues…this book describes a way forward for those inside and outside the Healthcare system.—Jeff Thompson, MD, Chief Executive Officer, Gundersen Lutheran Health System I appreciate that Rita and Michael call out the "ultimate objective" in the debate—to improve health outcomes at lower cost. It would seem that all sides can agree we save money when we decrease and change the demand for services. There are two approaches that allow us to do it. Approach 1 is to ration care. Approach 2 is that we incentivize and align consumers AND providers toward a plan for health which the authors rightly refer to as the consumer-driven market model.—Amanda L. Adkins, General Manager and Executive, Healthcare Information Technology, Cerner Corporation Table of ContentsA Vision for Tomorrow. Whose Agenda Controls Your Healthcare? In the Eye of the Storm: The Role of Consumers and Employers. Comparative Effectiveness Research: Creating an Environment for Change. Redesigning Healthcare Delivery: Hospitals Were Never Meant to Be Destinations of Choice. A Brave New World for Payers. Big Pharma: How to Regain Success. A New Day Is Dawning for Medical Device and Diagnostics Manufacturers. Putting Value at the Center of Healthcare. Creating a Roadmap for Change.

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Book SynopsisWritten by internationally acknowledged experts in the customer and patient experience movement, Achieving Patient (aka Customer) Experience Excellence: Lessons From a Successful Cultural Transformation in a Hospital clearly outlines the principles and development phases of a great customer experience transformation. Using an engaging story, it allows readers to follow the journey of Community General, a healthcare organization that went from struggling to being nationally recognized for its performance and customer satisfaction success.Demonstrating how Community General was able to achieve its cultural transformation, the book presents valuable lessons learned that can be applied across a range of industries, including healthcare, telecom, and financial services. Each chapter begins with a case study that describes the experiences of the authorsthe director of customer experience design, the director of imaging services, a consultant, and a business psychoTable of ContentsThe Story—What Really Happened. Begin to Spark. Personalize to Motivate. Serve to Lead. Connect to Engage. Fail, then Account. Succeed, then Recognize. Inject Fun to Release Pressure. Measure to Coach. Action Program Spirit to Achieve Excellence. Get Help to Be Independent. Epilogue: One Year Later—Making It Stick Even When It Gets Sticky...

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Book SynopsisEngineering Solutions to America's Healthcare Challenges covers the technologies, systems, and processes that are emerging in hospitals, clinics, community centers, universities, and the White House to repair healthcare in the United States. Focusing on the importance of individuals being proactive about their own state of health, it presents a systems approach to changing the way healthcare professionals do business and take care of their patients. Written by a leading government and private sector consultant with more than a decade of experience as an industrial engineer, the book features interviews with leading industry experts, both domestic and international. Describing how industrial engineering practices are shaping healthcare, it explains why systems thinking must be the foundation for every aspect of healthcare.The book presents proven Lean and Six Sigma tools that can help any healthcare organization begin making operational improvements tTrade ReviewWhat tools do engineers bring to healthcare providers and patients that they need? Author Ryan Burge believes that industrial engineering practices that are shaping healthcare and systems thinking must be the foundation. Using case examples drawn from IT, award-winning institutions, and actual patient care, Engineering Solutions illustrates application of engineering tools for analysis and improvement. ... At less than 150 pages Engineering Solutions is a quick read, a great discussion piece, and an introduction to the issues and challenges at hand in healthcare. ... The discussion of IT and reimbursement challenges points out the need for even more systems engineering expertise, like the kind that could have been applied to the problematic US healthcare website.—Book review appearing in the Blue Heron Journal, January 2014What tools do engineers bring to healthcare providers and patients that they need? Author Ryan Burge believes that industrial engineering practices that are shaping healthcare and systems thinking must be the foundation. Using case examples drawn from IT, award-winning institutions, and actual patient care, Engineering Solutions illustrates application of engineering tools for analysis and improvement. ... At less than 150 pages Engineering Solutions is a quick read, a great discussion piece, and an introduction to the issues and challenges at hand in healthcare. ... The discussion of IT and reimbursement challenges points out the need for even more systems engineering expertise, like the kind that could have been applied to the problematic US healthcare website.—Book review appearing in the Blue Heron Journal, January 2014Table of ContentsPrevention and Personal Accountability; Case Study in the Cost of Personal Choice; The Expert Is In: The Number 1 Improvement: Teach Prevention and Wellness; Critical Q&A; System Says; Following the Right Leader; When TOC Is Better Than TLC; Safety; Effectiveness; Efficiency; Timeliness; A Different Strain of Lean; Family-Centered Focus; Equity; Six Sigma; Six Sigma Cost Breakdown; Picture of Six Sigma Health; Define, Measure, Analyze, Improve, Control; Design of Experiments; You've Paid for the Consultant, Now What? Technology and People Behind the Methods; Critical Q&A; Care Ethics; The Language of Care; Critical Q&A; From the Exhibit Hall to Your Body; Dealing with All the Data; Critical Q&A; Trading Hotel Rooms for Sick Beds; Left out by Mainstream Media? Opposing Views; Region Snapshot: Cuba; Critical Q&A; Insured or Imagined?; Medicaid and Medicare; How Engineers Can Help Patients; The Expert Is In; Critical Q&A; The Classroom: Where Medicine Begins; New Faces of Medical Education; Bench-to-Bedside Approach; Engineering Medicine; Exemplary Partnership; Put on Your Scrubs and Learn How to Communicate; Stress Nature over Pharma; Critical Q&A; Health Is the Law; Critical Q&A; Still in Development; Conclusion

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Book SynopsisFrom small law offices to federal agencies, all entities within the justice system are governed by complicated economic factors and face daily financial decision-making. A complement to Strategic Finance for Criminal Justice Organizations, this volume considers the justice system from a variety of economic and financial perspectives and introduces quantitative methods designed to improve the efficiency and effectiveness of organizations in both the non-profit and for-profit sectors. Using only a minimum of theory, Economic and Financial Analysis for Criminal Justice Organizations demonstrates how to make decisions in the justice system using multiple financial and economic models. Designed for readers with little knowledge of advanced mathematics, quantitative analysis, or spreadsheets, the book presents examples using straightforward, step-by-step processes with Excel and Linux Calc spreadsheet software.A variety of different typeTable of ContentsShow Me Your License: Introductory Concepts. Innocent or Guilty? Perspectives of Decisions. A 25-to-Life Sentence: Strategic Economic and Financial Decisions. The Restitution Order: Capitalization and Executive Responsibility. How Do We Slice the Pie? Foundations of Economics. Tools of the Trade: Foundations of Financial Decisions. Following the Money: Capital Budgeting. Pay Me Now or Pay Me Later? The Minimum Attractive Rate of Return. Lucky Number 7: Concepts of Probability and Mathematical Reasoning. The Odds Are Against Us: Probability Distributions and Mathematical Reasoning. Is This the Line? Queuing Theory. Risky Business: Sensitivity and Scenario Analyses. Not 007, But … Bond Analysis. Buy Low or Sell High? Stock Analysis. How Do We Measure Up? Ratio Analysis. Buyer Beware: Leasing versus Purchasing. Is It Worth Your Time? Cost–Benefit and Break-Even Analyses. The Crystal Ball: Predictive Analysis. How Do We Relate? With Correlation! Show Me the Money: Benefits Analysis. The Shift Briefing: Multiple Perspectives. Appendix A: Additional Techniques of Analysis—Modified Internal Rate of Return.Appendix B: Tickets versus Warnings—Options Analysis.Appendix C: Modified Accelerated Cost Recovery System (MACRS) Tables. Appendix D: Analytical Tree Constructs. Appendix E: Bayes Theorem. Appendix F: Hypothesis Testing. Index.

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Book SynopsisDesign for Policy is the first publication to chart the emergence of collaborative design approaches to innovation in public policy. Drawing on contributions from a range of the world's leading academics, design practitioners and public managers, it provides a rich, detailed analysis of design as a tool for addressing public problems and capturing opportunities for achieving better and more efficient societal outcomes. In his introduction, Christian Bason suggests that design may offer a fundamental reinvention of the art and craft of policy making for the twenty-first century. From challenging current problem spaces to driving the creative quest for new solutions and shaping the physical and virtual artefacts of policy implementation, design holds a significant yet largely unexplored potential. The book is structured in three main sections, covering the global context of the rise of design for policy, in-depth case studies of the application of design to policy making, and a guide tTrade Review'This book masterfully combines cutting-edge research, findings from practice, and real-world examples of how design approaches are being used to improve societal outcomes across the globe. It introduces new avenues for pursuing design-based policies and is an essential resource for anyone exploring social innovation and design processes as a tool for meaningful public sector reform. Christian Bason has successfully delivered a volume that captures the essence of design and social innovation in policy development and offers useful lessons for those faced with the challenge of serving in the twenty-first century.' Jocelyne Bourgon, President, Public Governance International 'Design for Policy is a valuable and fresh insight into policymaking. It underscores the urgent need to bring design to the very heart of modern public policy. Through highly pertinent and illuminating examples from a variety of fields, this book shows that it is possible to transform the policy making process and make it much more innovative. I hope that policymakers across Europe will read it, so that they can become policy designers - and we can shape together the future we aspire to.’ Maire Geoghegan-Quinn, European Commissioner, Research, Innovation & Science ’Can design improve the ways we address such 'super-wicked' challenges as climate change, energy precarity, or public health? It's a big ask, but this highly intelligent book makes a convincing case. Its succinct case studies show the ways that design has become a powerful tool for public administrations around the world. Design for Policy does not over-promise. Its clear and well-balanced texts illustrate the potential but also the limits of design when societal issues are massive, integrated and highly complex - all at the same time. Design, it emerges, is helping to drive transformation in the ways we govern. This important book marks a shift in models of public policymaking: from problem-solving, to envisioning; from service dTable of ContentsDesign for Policy

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Book SynopsisVirginia Mason Medical Center (VMMC) was one of the first health care organizations to implement Lean and its methodologies. Other organizations have followed VMMC's lead, but this world class organization still leads in the utilization of innovative Lean tools.Accelerating Health Care Transformation with Lean and Innovation: The Virginia Mason Experience describes how VMMC has systematically integrated innovative structures, methods, and cultural practices into its implementation of Lean. Describing how your organization can create a strategy and build a culture of innovation and learning, it supplies concrete examples that shownot just conceptually, but through VMMC''s actual experienceshow Lean and innovation can work hand-in-hand to incrementally improve and radically transform your value streams.Explaining how to use the voices and experiences of patients and their families to drive improvement and innovation in new directions, the book supplies a clear uTrade Review"Lean sounds mean; innovation sounds risky. But both are at the heart of what people do every day at VMMC. With lucid descriptions and riveting examples, Paul Plsek tells us how this top-rated health care organization created the culture and provided the tools so that everyone can innovate and learn. A treasure trove of insights for all who, like VMMC, strive to provide a ‘perfect patient experience’."—Lucian L. Leape, MD, Harvard School of Public Health"Health care organizations are being asked to do the seemingly impossible: become defect-free by standardizing core processes and reducing waste, while nurturing a culture of innovation. In this superb and highly readable book, management guru Paul Plsek describes how one US medical center – Seattle’s Virginia Mason – managed to achieve these twin goals. He argues convincingly that the goals of "Lean thinking" and innovation are not in tension; rather, when approached the right way, they are highly synergistic. Plsek writes with insight, experience, and clarity, and the book is chock-full of inspiring examples and practical tools. If I were leading an effort to improve the care delivered by my organization, this would be the first book I would distribute to all of my clinicians, staff, administrators, and board members."—Robert M. Wachter, MD, Associate Chair, Department of Medicine, University of California San Francisco"The practical tools and approaches Plsek offers are helpful for health care providers at all levels. This book demonstrates, through the remarkable journey of Virginia Mason Medical Center, what can be accomplished when leadership, Lean thinking, and creative innovation all align."—Maureen Bisognano, President and CEO, Institute for Healthcare Improvement"Few organizations in health and medical care have created a learning system aimed at achieving performance that is better everyday than it was the day before. The system involves every employee, every board member, every patient, and ideas and practices from every industry and geography. Virginia Mason is not a finished product, but if you are interested in learning how to pursue excellence in a non-random way.....you should read this book."—Paul O'Neill, Former Chairman and Chief Executive Officer Alcoa and the 72nd Secretary of the US Treasury"Health care is in the midst of a massive transformation – a true ‘100 year storm’ that will thin the weak but leave the strong standing even taller. This volume outlines the deep roots, based in Lean quality theory, that can anchor a care delivery group to withstand the blasts and thrive in the gale. It comes from one of the few whole truly know – a rare organization that models the principles, and harvests the results, that will form the next generation of health care delivery. Most important, it addresses fundamentals – the core infrastructure from which any world-class organization grows – at a level of sufficient practical detail to actually be useful to others striving for excellence in the field."—Brent C. James, MD, M.Stat, Chief Quality Officer and Executive Director, Institute for Health Care Delivery Research, Intermountain Healthcare "This is the ‘must-read’ text for anyone in healthcare who is interested in improvement and innovation. It is easy to read, provides lots of stories, and describes how evidence can, and has been put into action through real world examples. Many people will recognise that Virginia Mason has been successfully using Lean methods but most will be surprised by their clever use of both innovation and Lean methods together thus creating significantly more value than using either alone and dispelling the myth that Lean and innovation methods cannot work in harmony. There is a clear message that patients are the number one priority. We see how they actively seek to deeply understand patient’s experiences and how they engage both patients and staff to create innovations that make the biggest difference. To achieve innovation leaders cannot rely on tools and techniques alone, they have to create the conditions that support staff to excel. Rather than putting this into the ‘too difficult’ list we see how Virginia Mason leadership teams have committed to achieving conditions within which innovation can flourish. As you travel through this book you will recognise some of the struggles that healthcare teams from around the world face, read on and you will learn valuable lessons about how you too can overcome these to create a thriving organisation that provides an excellent service for patients and an excellent workplace for staff."—Dr. Lynne Maher, Director for Innovation, Ko Awatea, Middlemore Hospital, Auckland, New Zealand"Lean sounds mean; innovation sounds risky. But both are at the heart of what people do every day at VMMC. With lucid descriptions and riveting examples, Paul Plsek tells us how this top-rated health care organization created the culture and provided the tools so that everyone can innovate and learn. A treasure trove of insights for all who, like VMMC, strive to provide a ‘perfect patient experience’."—Lucian L. Leape, MD, Harvard School of Public Health"Health care organizations are being asked to do the seemingly impossible: become defect-free by standardizing core processes and reducing waste, while nurturing a culture of innovation. In this superb and highly readable book, management guru Paul Plsek describes how one US medical center – Seattle’s Virginia Mason – managed to achieve these twin goals. He argues convincingly that the goals of "Lean thinking" and innovation are not in tension; rather, when approached the right way, they are highly synergistic. Plsek writes with insight, experience, and clarity, and the book is chock-full of inspiring examples and practical tools. If I were leading an effort to improve the care delivered by my organization, this would be the first book I would distribute to all of my clinicians, staff, administrators, and board members."—Robert M. Wachter, MD, Associate Chair, Department of Medicine, University of California San Francisco"The practical tools and approaches Plsek offers are helpful for health care providers at all levels. This book demonstrates, through the remarkable journey of Virginia Mason Medical Center, what can be accomplished when leadership, Lean thinking, and creative innovation all align."—Maureen Bisognano, President and CEO, Institute for Healthcare Improvement"Few organizations in health and medical care have created a learning system aimed at achieving performance that is better everyday than it was the day before. The system involves every employee, every board member, every patient, and ideas and practices from every industry and geography. Virginia Mason is not a finished product, but if you are interested in learning how to pursue excellence in a non-random way.....you should read this book."—Paul O'Neill, Former Chairman and Chief Executive Officer Alcoa and the 72nd Secretary of the US Treasury"Health care is in the midst of a massive transformation – a true ‘100 year storm’ that will thin the weak but leave the strong standing even taller. This volume outlines the deep roots, based in Lean quality theory, that can anchor a care delivery group to withstand the blasts and thrive in the gale. It comes from one of the few whole truly know – a rare organization that models the principles, and harvests the results, that will form the next generation of health care delivery. Most important, it addresses fundamentals – the core infrastructure from which any world-class organization grows – at a level of sufficient practical detail to actually be useful to others striving for excellence in the field."—Brent C. James, MD, M.Stat, Chief Quality Officer and Executive Director, Institute for Health Care Delivery Research, Intermountain Healthcare "This is the ‘must-read’ text for anyone in healthcare who is interested in improvement and innovation. It is easy to read, provides lots of stories, and describes how evidence can, and has been put into action through real world examples. Many people will recognise that Virginia Mason has been successfully using Lean methods but most will be surprised by their clever use of both innovation and Lean methods together thus creating significantly more value than using either alone and dispelling the myth that Lean and innovation methods cannot work in harmony. There is a clear message that patients are the number one priority. We see how they actively seek to deeply understand patient’s experiences and how they engage both patients and staff to create innovations that make the biggest difference. To achieve innovation leaders cannot rely on tools and techniques alone, they have to create the conditions that support staff to excel. Rather than putting this into the ‘too difficult’ list we see how Virginia Mason leadership teams have committed to achieving conditions within which innovation can flourish. As you travel through this book you will recognise some of the struggles that healthcare teams from around the world face, read on and you will learn valuable lessons about how you too can overcome these to create a thriving organisation that provides an excellent service for patients and an excellent workplace for staff."—Dr. Lynne Maher, Director for Innovation, Ko Awatea, Middlemore Hospital, Auckland, New ZealandTable of ContentsVirginia Mason, Lean, and Innovation. Strategy as Innovation, Strategy for Innovation. Integrating Innovation and Lean in Practice. Learning to Be Innovative. Supportive Culture for Innovation. Supportive Infrastructure for Innovation. Bringing Innovation to Daily Work. Using Patient Experience to Drive Innovation. Looking Ahead: The Future of Innovation and Lean at the Virginia Mason Medical Center. Source Notes. Bibliography. Glossary. Index.

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Book SynopsisComprehensive in scope, this totally revamped edition of a bestseller is the ideal desk reference for anyone tasked with hazard control and safety management in the healthcare industry. Presented in an easy-to-read format, Healthcare Hazard Control and Safety Management, Third Edition examines hazard control and safety management as proactive functions of an organization.Like its popular predecessors, the book supplies a complete overview of hazard control, safety management, compliance, standards, and accreditation in the healthcare industry. This edition includes new information on leadership, performance improvement, risk management, organizational culture, behavioral safety, root cause analysis, and recent OSHA and Joint Commission Emergency Management requirements and regulatory changes.The book illustrates valuable insights and lessons learned by author James T. Tweedy, executive director of the International Board for Certification of Safety MTable of ContentsHealthcare Hazard Control. Understanding Accidents. Leadership and Management. Federal Agencies, Standards Organizations, and Voluntary Associations. Facility Safety. Emergency Management. Hazardous Materials. Infection Control and Prevention. Fire Safety Management. Environmental Services and Food/Dietary Department Safety. Support Department Safety. Nursing and Clinical Area Safety Topics. Patient Safety. Radiation, Laboratory, and Pharmacy Safety.

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Book SynopsisAn in-depth overview of the emerging concept; Mobile Health (mHealth), mHealth Multidisciplinary Verticals links applications and technologies to key market and vendor players. It also highlights interdependencies and synergies between various stakeholders which drive the research forces behind mHealth. The book explores the trends and directions where this vertical market is headed. Divided into nine sections, the book covers a number of multidisciplinary verticals within the field of mHealth such as: Preventive and curative medicineConsumer and patient-centric approachesPsychological, behavioral, and mental verticalsSocial perspectivesEducation, adoption, and acceptanceAged care and the aging populationRegional, geographical, and public-health perspectivesTechnology implicationsCloud applicationsThe book collates emerging and diverse Trade Review"This book is a sparkling example of a transition to a new era of books on a particular topic: it contains a multidisciplinary approach, [offers] easy searching, [is] logically structured, and is a result of the thorough work of a big team of specialists from different countries and professional backgrounds. This helps to create a full, up-to-date picture of mobile health initiatives and their implementation in diverse social, financial, and geographical environments, [as well as the related] achievements and controversies."--Marianna E. Ivanova, Oftalmic Ltd, Research Center of Neurology, Russia "... brings together a comprehensive collection of evidence and discussion that assesses the role mHealth is already having in healthcare delivery around the world and analyses the relevant impacts this can, and will, have throughout the industry vertical. ... goes beyond discussion to introduce specific analysis, research, and targeted guidance frameworks for professionals working in the industry. ... provides a compelling case for wider mHealth adoption. Just as mHealth in itself is providing the vital connections across healthcare, the editor has succeeded in drawing together this disparate evidence base in order to present a comprehensive overview of the potential for these technology-led services."--Matthew Driver, from Journal of mHealth, October 2015 "... describes the successes from across the broad spectrum of mHealth applications; summarizes the design, implementation, and assessment of mHealth technology; and discusses the future implications of mHealth and its integration with other healthcare technologies. ... The authors discuss a wide variety of mHealth technologies, without particular bias to any one technology or implementation. Taken together, mHealth: Multidisciplinary Verticals serves an important role as an introductory resource to the burgeoning field of mHealth."--Journal of Translational Engineering in Health and Medicine, November 16, 2015 Table of ContentsmHealth Business Perspective. mHealth Market Players. mHealth Cloud Computing. mHealth Regional and Geographical Influences. mHealth and Public Health. mHealth Standards and Regulations. mHealth and Governments and Non-Profit Organizations. mHealth Social Perspectives. Legal and Liability Issues in mHealth. mHealth and Psychology. Political aspects of mHealth.

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Book SynopsisWith 70 percent of organizations already adopting bring your own device (BYOD) and Gartner expecting this number to increase to 90 percent by the end of 2014, it is not a question of if, or when, it's a question of will you be ready.BYOD for Healthcare provides authoritative guidance to help you thrive during the healthcare BYOD (hBYOD) revolution. Jessica Keyes, president of New Art Technologies, Inc., professor at the University of Liverpool, and former managing director of R&D for the New York Stock Exchange, supplies an understanding of these new end users, their demands, and the strategic and tactical ramifications of these demands. Maintaining a focus on the healthcare industry, the book considers the broad range of technical considerations, including selection, connectivity, training, support, and security. It examines the integration of BYOD to current health IT, legal, regulatory, and ethical issues. It also covers risk assessment andTable of ContentsThe BYOD Revolution Adapted to Health Information Technology. Making a Financial Case for BYOD. Integrating hBYOD into Performance Measurement and Management Systems. Assessment and Mitigation of Risks in an hBYOD Environment. Guidelines for Managing and Securing Mobile Devices in the Health Organization. Cloud Best Practices. Configuration Management in a BYOD Environment. Content Management for hBYOD. Integrating hBYOD into Resource Management. BYOD Means Social Networking. Getting a Quick Start on hBYOD.

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Book SynopsisHealthcare organizations with sound human resources (HR) infrastructures are better able to hire, develop, promote, and retain employees who match up well with their specific needs. Using Data Management Techniques to Modernize Healthcare explains how to modernize your HR systems through the use of artificial intelligence (AI), information technology (IT), and other empirical methods. Identifying new technologies and processes that can help to reduce HR labor costs while increasing efficiency and quality of care, it examines the weaknesses that exist in the hiring and employee management practices of today's healthcare organizations.With a focus on the systemic issues related to hiring and compensation, the book provides detailed information regarding HR protocols, IT related issues, and workplace culture. It suggests ways to speed up candidate reviews and explains how to use IT and AI to reduce the number of bad hires. Other topics covered include five key drivers ofTrade Review"Hopper has delivered a well-organized and informational piece of work that appeals to the executive-level health professional. His sequencing of information is logical, direct, and to the point, which provides a clear understanding of the material contained within. His writing skills provide a fresh and concise method to comprehend the complexity of solid hiring protocols which will be beneficial for any level executive."-Samuel Silek RPh, Sr., VP Managed Care and Professional Sales, Liberty Medical, LLCTable of ContentsA Look at the Changing Face of Healthcare. The Digital Revolution and Its Relevance to Healthcare Companies’ HR Practices and Infrastructures. Healthcare HR at the Crossroads. A Review of Six Employment Methods. Suggestions for Improving a Healthcare Organization’s Direct Hiring Systems. Improving Management’s Ability to Identify, Develop, and Promote Internal Talent. Ideas That Managers and Executives Can Use to Increase Employee Satisfaction. Unique HR and IT Challenges Facing Rural Hospitals and a Guide to Tackling These Issues. A Review of Key Topics and a Look at Future Trends.

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Book SynopsisIn today''s healthcare economy, with reduced reimbursement and closer scrutiny of quality patient care, the concepts and terminology of Lean management are becoming invaluable to nurses, clinicians, administrators, and other healthcare staff involved in improvement. Conversely, a basic grasp of common healthcare terms is essential for process improvement specialists who aren't necessary fluent in healthcare terminology.The Lean Healthcare Dictionary: An Illustrated Guide to Using the Language of Lean Management in Healthcare is designed to bridge the gap between Lean practitioners and healthcare professionals. This comprehensive dictionary defines essential Lean and healthcare terms to help create a common language for anyone involved in Lean healthcare improvement activities.Providing quick reference to the language of Lean management in healthcare, the dictionary includes diagrams and charts that illustrate concepts and aid in understanding. Each entry in ParTable of ContentsSection I: Lean Terms for Healthcare, Section II: Healthcare Terms

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Book SynopsisThis book is part of a series of titles that are a spin-off of the Shingo Prize-winning book Leveraging Lean in Healthcare: Transforming Your Enterprise into a High Quality Patient Care Delivery System. Each book in the series focuses on a specific aspect of healthcareincluding emergency departments, medical laboratories, outpatient clinics, ancillary services, and surgical servicesthat has demonstrated significant process and quality improvements after a Lean implementation.Because ambulatory care settings play a significant role in the healthcare delivery system, it is important to understand how Lean concepts and tools can be used to deliver high-quality, cost-effective care. Leveraging Lean in Outpatient Clinics: Creating a Cost Effective, Standardized, High Quality, Patient-Focused Operation provides a functional understanding of Lean processes and quality improvement techniques in an outpatient clinic environment.This book is an ideal guide for heaTable of ContentsPreface: Outpatient Clinic Settings, Acknowledgments, Authors, Section I, Section II, Appendix: Glossary

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Book SynopsisThis book is part of a series of titles that are a spin-off of the Shingo Prize-winning book Leveraging Lean in Healthcare: Transforming Your Enterprise into a High Quality Patient Care Delivery System. Each book in the series focuses on a specific aspect of healthcare that has demonstrated significant process and quality improvements after a Lean implementation.Lean principles can help medical laboratories drive up efficiencies and quality without increasing costs or compromising quality. Leveraging Lean in Medical Laboratories: Creating a Cost Effective, Standardized, High Quality, Patient-Focused Operation provides a functional understanding of Lean laboratory processes and quality improvement techniques.This book is an ideal guide for healthcare executives, leaders, process improvement team members, and inquisitive frontline workers who want to implement and leverage Lean in medical laboratories. Supplying detailed descriptions of Lean tooTable of ContentsIntroduction to Lean. Batching vs. Lean Thinking and Flow. Lean and Change Management. Lean Foundation. Basic Lean Concepts and Tools – Assessment and Analyze. Putting It All Together. Implementing Lean in a Healthcare Environment. Executives and Lean. Roles and Responsibilities of Managers and Supervisors. What It Means to Have a Lean Culture. Leveraging Lean in the Laboratory.

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Book SynopsisAchieving health care that is safe, timely, effective, efficient, equitable, and patient-centered (STEEEP) is not an endpoint, but a journey. This journey requires a commitment to quality improvement (QI) from the highest levels of leadership combined with the interdependent development of several key components of health care delivery: administration and governance, clinical leadership, quality programs and expertise, data analytics, and accreditation. As each organization travels along its journey, these components must evolve at a common pace. With each component of a given phase of the quality journey firmly developed, the organization can expect to advance to the next phase knowing that the requisite factors are aligned.Winner of a 2015 Shingo Research and Professional Publication AwardBaylor Scott & White Health (BSWH) has formalized its commitment to quality with the adoption of the STEEEP framework supporting the Institute of Medicine''s call for heaTrade Review"For quality leaders who are wondering what to do and how to do it – this book provides the detail that you have been seeking, right down to the level of the types of people to hire, what their qualifications should be, where they should fit in the governance chart, and the nature of their deliverables."—Thomas H. Lee, MD, Chief Medical Officer, Press Ganey Associates, Inc."Organizations that can reliably and effectively implement best practices will be leaders in the health care field in the 21st century. This book is a gold mine of practical and valuable resources and tools for health care organizations to use today and for years to come in their improvement journeys."—Maulik Joshi, Dr.P.H., President, Health Research & Educational Trust; and Senior Vice President of Research, American Hospital Association"Baylor Scott & White Health has again provided a road map, this time exceptionally documented and annotated. This effort will assist health care institutions in consistently improving the care provided to their patients. In today's ultra-competitive world focused on the right care at the right time in the right setting, Baylor Scott & White Health’s second effort is a must read. It provides both the rational and in-depth tools to transform an organization into a world-class provider of safe and efficient health care services. Combined with strong patient and family participation, it offers the road map to substantially improved patient satisfaction, staff retention and community endorsement. Kudos to Dr. Ballard and his team—a clear, clean and crisp presentation."—Arja P. Adair, Jr., MBA, President & Founder of TOKOBE, LLC; Retired President and CEO of CFMC"Baylor Scott & White Health's journey to improve health care guided by the Institute of Medicine's STEEEP aims serves as a role model for all of us in health care. But then comes the hard part -implementation. The practical, well-organized suggestions contained in this guide, harvested from the organization’s real-life experience, are an invaluable resource for others considering a similar journey. The guide is helpful for anyone, novice or expert, who is helping to lead large-scale clinical change in today's challenging health care environment."—Gary Yates, MD, President, Healthcare Performance Improvement, LLC; President, Sentara Healthcare Quality Care Network; Former Senior Vice President and Chief Medical Officer, Sentara Healthcare"Achieving best clinical outcomes at lower costs, while creating an ideal patient and provider experience, requires a set of intentional structures and processes. Dr. Ballard and his team have developed the 'how-to manual.'"—Ziad Haydar, MD, MBA, Senior Vice President and Chief Medical Officer, Ascension Health"This guide to achieving STEEEP health care lays out a very practical approach to patient safety and quality improvement based on the extensive experience of Dr. Ballard and his team. The practical examples included in this guide are a goldmine of useful approaches for any healthcare system wondering where to start or how to take the next step in their journey. This companion to the earlier book should be welcomed by many waking up to the importance of driving change in the delivery of care at the present time."—J. Michael Henderson, MD, Chief Quality Officer, Cleveland Clinic"... includes a plan consisting of four phases for health care providers to follow when trying to achieve STEEEP care. Numerous real world examples and extensive appendices that include everything from checklists for success to sample learning boards are provided."—Ringgold, Inc. Book News, February 2015Table of ContentsIntroduction. Elements of the Quality Journey. Phase 1 of the Quality Journey: Initiation. Phase 2 of the Quality Journey: Foundation Building. Phase 3 of the Quality Journey: Operationalizing. Phase 4 of the Quality Journey: Continuous QI.

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Book SynopsisIn order for an organization to thrive in a competitive business environment, its strategy, people, and branding must be fully optimized. The Innovative Lean Machine: Synchronizing People, Branding, and Strategy to Win in the Marketplace explains how to use Lean principles and visual tools to maximize these core components in any business.The book demystifies theory with examples of the various visual tools any organization can rely on during the idea generation, product development, and branding processes. Filled with easy-to-follow graphics, charts, and tables, the text provides a simple, yet effective, series of visual frameworks that readers can immediately apply with little or no difficulty.Describing how to ensure your business planning reflects what is most valuable to your customers, this resource presents the insights of a creative thought process that drives innovative solutions. It considers the key aspects of Lean that canTrade ReviewTony Sgroi's new book is well organized, well written, and well worth reading. It's the only book I know that documents everything you need to do to build a successful company: brand, people, and strategy. —Al Ries, Legendary Branding Strategist, Bestselling Author, and Originator of the Concept of PositioningTony Sgroi presents the key drivers for a winning company. By following his creative frameworks for building a recognized brand, developing a strong market strategy, and selecting great people to drive innovation, consumers will beat a path to your door.—Philip Kotler, S. C. Johnson & Son Distinguished Professor of International Marketing, Kellogg School of Management, Northwestern UniversityThe Innovative Lean Machine describes an insightful and very practical approach to developing the front-end market / branding strategy for your firm. The most difficult challenge in optimizing the new product development process is gaining a deep and empathic understanding of your market and your customer. This highly readable book provides unique and valuable tools to accomplish this goal. An excellent addition to your Lean enterprise bookshelf.—Ron Mascitelli, PMP, Author of Mastering Lean Product DevelopmentTony Sgroi's new book hits it out of the park. His path to branding, marketing, and strategy is methodical and on target. Tony strikes at core necessities required in building a successful company. This is the 'how-to' branding and strategy manual!—Rick Constantine, Vice President of Marketing & Global Business Unit Leader, Acme United CorporationTable of ContentsAn Effective Business. Branding: Creating And Sustaining A Credible And Reputable Source. Visual Branding. Being First. Brand Focus. Effective Brand Communication. Brand Credentials. Effective People: Identify and Empower Them. The Cross-Functional Entrepreneur. Competence and Character: The Core of Trust and Leadership. Tools and Purpose. Strategy: Keep It Consistent with the Brand. Visual Strategy. A Qualitative View of Strategy. A Quantitative View of Strategy. A Study of Function and Emotion. Putting It All Together. Building Effective Teams. Aligning Business Activities.

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Book SynopsisIn this book, Dr. Gabow, former CEO of Denver Health of 20 years, teams up with Philip Goodman, a 34-year veteran of Denver Health who directed the Lean System group, to share their Lean journey. The Lean Prescription: Powerful Medicine for Our Ailing Healthcare System tells the story of how Dr. Gabow led Denver Health to become the first healthcare organization to be awarded the Shingo Bronze Medallion Prize for Operational Excellence.Detailing the foundational Lean principles, the book provides readers with the benefit of the experience of an integrated healthcare system''s successful seven-year Lean journey. This book grew out Gabow's 40 years'' experience as a practicing physician, teacher, researcher, and leader of a large, urban public healthcare system.About 10 years into her 20 years as CEO of the healthcare system, she began to look at how one could actually make healthcare work right. After a year of study, she and her team concTrade Review"This is a terrific book. It is engaging and should be enormously helpful to anyone wanting to improve the efficiency and functioning of a healthcare enterprise. It clearly lays out why and how to implement Lean in healthcare settings."—Richard D. Krugman, MD, Vice Chancellor for Health Affairs and Dean, University of Colorado School of Medicine"An inspiring book by one of the nation’s leaders in health systems change that not only chronicles one major institution’s transformation but empowers readers to follow suit."—Sara Rosenbaum, J.D., Harold and Jane Hirsh Professor, George Washington University, School of Public Health and Health Services, Department of Health Policy"For years, discussions of the broken US healthcare system have been long on diagnosis and short on solutions. The Lean Prescription: Powerful Medicine for Our Ailing Healthcare System aims to fix that. By mixing explanation, thought exercises, and real-life examples, Gabow and Goodman provide a thoughtful and accessible introduction to the discipline of Lean and its application within healthcare systems. By grounding the book in their real-life experience, they paint a clear and realistic picture of the commitment necessary, the enthusiasm and empowerment engendered, and the exceptional results Denver Health achieved for its patients and its staff. For any leader who’s looking for a serious approach—not a silver bullet—to making a system work better for all stakeholders, this book holds a powerful message."—Risa Lavizzo-Mourey, MD, MBA, President and CEO, Robert Wood Johnson Foundation"The Lean Prescription: Powerful Medicine for Our Ailing Healthcare System is a prescription for excellence. It vaults to the top of the management must-read list. Patty Gabow charts a way forward for every health executive working to achieve breakthrough results for every patient."—Bruce Siegel, MD, MPH, President & CEO, America’s Essential Hospitals"Dr. Gabow demonstrates in The Lean Prescription: Powerful Medicine for Our Ailing Healthcare System how a CEO can change a culture and deliver massive improvement in healthcare delivery, including over $190 million in financial benefit over seven years, through disciplined Lean leadership."—George Koenigsaecker, President of Lean Investments, LLC"Patty Gabow and Philip Goodman have succinctly captured the enormous power of Lean management as applied to healthcare. In the process they provide exercises which can deepen the reader’s grasp of concepts and tools. Notably, the accomplishments they document have been achieved in safety net institutions—a challenge and inspiration to everyone who works in such settings: even with constrained resources we can get better outcomes for our patients by systematically reducing waste and improving reliability."—Mark Smith, MD, Retired, President and CEO, California HealthCare Foundation"Dr. Gabow’s amazing process improvements at Denver Health Medical Center were the inspiration for our own journey with Lean techniques. This book can teach specific techniques to other leaders in the medical field on how to improve their delivery of healthcare, with the focus on where it should be: on patients and their care. In these pages, Dr. Gabow has offered the great gifts of her experience and wisdom. For those with the will to improve, this book can be their guide."—John Hickenlooper, Governor of Colorado"If you have any responsibility for any part of the healthcare systems in the United States, your experience and the health of your patients will be better for having read, understood, and acted on the clear steps described in this unusual book. Not a treatise, it is a guidebook to take us from the jungle of cost, waste, and confusion to the clarity of efficiency and mission."—Christine Cassel, MD, President and CEO, National Quality Forum"With Lean, Dr. Gabow applies a concept developed and honed in the private world to public services. Lean’s approach empowers workers to eliminate waste, improve quality, and reduce costs. We should embrace this thinking to improve the value of our public organizations."—Senator Michael Bennet, United States Senator from Colorado"Dr. Gabow and Phil Goodman have thoroughly captured seven years of experience in this engaging and straightforward re-telling of their highly acclaimed Lean transformation of Denver Health. All of us who know and worked closely with Patty appreciate her unparalleled attention to detail and hands-on leadership of her operations as CEO of this magnificent public hospital system. In The Lean Prescription: Powerful Medicine for Our Ailing Healthcare System that same Gabow mastery of nuances and the critical elements of transforming a large health system are factually presented, covering not just select clinical areas but the whole enterprise … as it should be done. Bravo Patty and Phil for your crisp presentation of the why, the how to, and the real results of Lean’s impact on Denver Health!"—Marc Hafer, President and CEO, Simpler Consulting"To non-initiates, Lean can seem alternately intimidating or dull. Patty Gabow has demonstrated its power in action through the results she achieved at Denver Health. Now she has written a readable guide to Lean that will be useful for managers, providers and all who are struggling to make healthcare work. This book is a great way to dive in."—Margaret O’Kane, President, National Committee for Quality Assurance"Lessons learned from implementing Lean at Denver Health are detailed in The Lean Prescription by Patricia Gabow, who served as CEO of Denver Health from 1992 to 2012, and Philip Goodman, the former director of Lean Systems Improvement at Denver Health. Gabow and Goodman provide an overview of the Lean philosophy and helpfully explain how it applies practically to a complex health care system, where processes and people are often siloed and wasteful practices often go unrecognized."—Jessica Bylander, Senior Editor, Bookmarks, Health Affairs, 34, no.3 (2015):537-538Table of ContentsWhy Worry about American Healthcare. Role of Leadership in Health System Transformation. Why Pick Lean for Healthcare Transformation. Toyota Principles and Working Concepts of Lean. Lean Tool Box. Structure for Lean Implementation. Deploying Lean. Metrics, Reporting, and Information Archiving. Outcomes and Lessons Learned.

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Book SynopsisAs developed economies enter a period of slower growth, emerging economies such as India have become prime examples of how more can be achieved with less. Bringing together experience and expertise from across the healthcare industry, this book examines innovations that can bring about real advances in the healthcare industry. Innovations in Healthcare Management: Cost-Effective and Sustainable Solutions explores recent innovations in healthcare from a global and Indian perspective. Emphasizing the importance of Lean healthcare and innovation, it presents low-cost, high-volume solutions that improve access to care. Providing concrete examples of the five levels of innovation present in healthcare, the book presents new concepts, methods, and tools for advancing processes and operational flow. It includes case studies of actual results in healthcare innovation from three continents that highlight emerging global trends in healthcare system innovation.Table of ContentsIntroduction. Global Trends in Health System Innovation. Learning from Industry: Innovating in Healthcare Operations. Lean and Innovation – ‘The Two Responsibilities’. Cultivating an innovative culture through Lean. Innovative Approaches to Build Healthcare Facilities. Hospital Planning & Design Innovation for Lean Operation.Public Health Innovations. Behaviour Changes, the last mile in Healthcare. Cost-Effective, Scalable, and Sustainable Model for Primary Healthcare. Doing Community Good is Good For Business. Process efficiency by Innovation. Stanford Operating System: Aligning Purpose with People and Performance. Managing Stakeholders and Patient Experiences to achieve better Outcomes. Leapfrog through mHealth. Innovative Excellence: Learning from Emerging and Developed Economies. Innovative Approaches of Affordable Healthcare in Emerging Economies. Supply Chain Innovations in Healthcare. Three Dimensional Healthcare "The Need of the Hour". Innovative Initiatives in Healthcare by Indian Government. Indovation: Frugal Innovation in Indian Healthcare. Emerging Healthcare Innovations.

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Book SynopsisMany companies conduct Lean training and projects, but few have tapped the wealth of ideas in the minds of their staff like Baylor Scott & White Health. This book documents the path Steve Hoeft and Robert Pryor created at Baylor Scott & White Health and shares what worked as well as what didn'tillustrating over seven years of successes and failures in detail.Providing easy-to-follow guidance for deploying Lean and TPS in healthcare, The Power of Ideas to Transform Healthcare focuses on what needs to be done and who needs to do it. It explains that the new currency for 2015 and beyond will be ideasideas brought out in projects, problem solving, and especially in Huddles. The most significant concept in this book is not huddles. Instead it's who builds the systems around them and why. Supplies the understanding required to build a Lean management system in any industry Explains how to align staff around common goals and cascade and trTrade ReviewThe joint wisdom and experience of Hoeft/Pryor makes this book both fun to read and a great resource for organization leaders and internal consultants tasked with improving processes. While the fit for healthcare is obvious, the practices they have so succinctly described will benefit any workplace.—Cindy Jimmerson, Author and Founder of Lean Healthcare West Lean healthcare has become a buzzword and as such often gets mired in the bureaucracy of ineffective programs. Steve and Bob give us deep insight into the philosophy and thinking essential to making Lean healthcare a way of putting innovative ideas to work to achieve breakthrough performance for patients, team members, and the institution.—Jeffrey K. Liker, Ph.D., Shingo Prize-Winning Author of The Toyota WayThis book is built upon rock-solid foundations, bringing the daily Lean management system to life through their stories and examples. Hoeft and Pryor colorfully demonstrate how staff ideas and a broader Lean management system greatly benefit patients, staff, physicians, and the health system. Lean is not just a set of tools or a series of projects, and this book is full of inspiration and practical advice for everybody who needs to participate actively in a Lean transformation, starting with the CEO and other senior leaders. This is a must-read.—Mark Graban, Shingo Prize-Winning Author of Lean Hospitals and Co-Author of Healthcare Kaizen... The Scott & White system, at the time this book was written, counted 2,000 implemented ideas for improvement from employees per week from their 16,000 employees, this in an environment that included recent budget and staff cuts. That number is unheard of in my experience outside of a few high volume, low variety automotive manufacturers, mainly Toyota and some of its suppliers.That level of employee engagement is for me the sine qua non of a successful Lean implementation supported by a robust Lean management system. ... Steve Hoeft is a teacher and coach with firsthand experience in Toyota’s thinking and approach. Pryor knew the direction he wanted to go: sustained high levels of employee engagement in improving S&W’s performance. Together, they developed an approach to move in that direction. Either would tell you they’re far from done. But the distance they’ve traversed and the progress they’ve made stands as a significant achievement, chronicled in the pages that follow ... This book documents the path the authors created at Scott & White ... It’s a systematic approach, and it’s working.... It entails taking leaders through a process wherein they persuade themselves of the value of sharing, with front-line staffers, their managerial discretion to define problems worth working on. When that happens, it holds the promise to improve the entire organization’s performance in ways others will find difficult to duplicate. The goal is worthy, the journey is worth making. —David Mann, Ph.D., Shingo Prize-Winning Author of Creating a Lean Culture, Third Edition The Power of Ideas to Transform Healthcare is an invaluable tool for any organization seeking to align their objectives from the system level to the front line—and that should be all organizations. In it, Hoeft and Pryor describe a practical approach to developing a culture of continuous improvement by engaging employees in problem-solving and developing a management system to support it at all levels.—Chris Van Gorder, FACHE, President and Chief Executive Officer, Scripps Health The pursuit of Lean thinking is not a top down process, it is a way of allowing everyone to do what is best for the patient in the most effective and efficient manner. Bob and Steve’s book gives great insight on how this is done in healthcare.—C. Courtland Huber, Ph.D., Past Director of the Executive M.B.A. Program at the McCombs School of Business, University of Texas at Austin Table of ContentsIntroduction. Why Lean? Why Now? Philosophy. How S&W Did It—Applying TPS to Healthcare. The Huddle System (LMS)—In Detail. Tips and Techniques. Forms. Appendix: Acronyms and Terms.

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Book SynopsisGood teamwork ensures the close collaboration and coordination between professional groups and across disciplinary boundaries. This is particularly important in healthcare centres and clinics admitting complicated patient cases, but contrary to what many healthcare organisations seem to believe, effective teamwork does not happen automatically. It needs to be successfully trained and practiced. Teamwork in Medical Rehabilitation provides a guide to efficient teamwork in professional healthcare. Showcasing the practice of medical rehabilitation in Sweden, the book describes how to create, develop, nourish and organise a team. Medical rehabilitation in Sweden is a discipline filled by not only doctors and nurses, but also physiotherapists, occupational therapists, psychologists, social workers, speech therapists and dieticians. Using these multi-professional teams as clinical case studies, the book contains many practical examples from different rehabilitation care areasTable of ContentsChapter 1. IntroductionChapter 2. Historical BackgroundChapter 3. Teamwork in TheoryChapter 4. Teamwork in PracticeChapter 5. Clinical TeamworkChapter 6. Team CommunicationChapter 7. Examples of Team Rehabilitation SettingsChapter 8. Concluding Discussion: advantages and disadvantages of advanced team work

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Book SynopsisThis book explains why the fundamental structures of 20th century American healthcare have failed to keep up with American industry in terms of quality and cost. It describes how this has led to the introduction of industrial mass production concepts in American healthcare, such as Lean and Six Sigma, and how the resulting industrialization breaks down the 20th century model and opens the way for a new vision of healthcare.Exploring the links between healthcare history, quality history, and the current state of healthcare, the book will help healthcare leaders and quality professionals recognize, understand, and respond to the changes currently under way in American healthcare. It provides clear guidance on the role of industrialized quality in breaking down 20th century assumptions and building the foundation for 21st century healthcare. As readers grasp the transformative effects of the macro-level changes resulting from Table of ContentsIntroduction. A Brief History of American Healthcare. Healthcare Quality History. Quality-Driven Healthcare. Industrialized Healthcare and Organizational Transitions. A Vision of 21st Century Healthcare. What Does It All Mean to You?

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Book SynopsisThis book provides a wide spectrum of readers with comprehensive but easily understandable protocols for the assessment and training of wheelchair skills. The Wheelchair Research Team at Dalhousie University and the Capital District Health Authority in Halifax (lead by the author) have focused on wheelchair safety and performance for three decades, as exemplified through the Wheelchair Skills Program. This is considered the top such program in the world. This new book is largely based on this program which has been accessed and utilized by over 75,000 people in 177 countries since 2007. Table of ContentsIntroduction to the WSTP, General Background on Motor Skills Learning, Specific Issues fo Importance for Motor Skills Learning, Lesson Plans, Skill Groups. Individual Skills, Games

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Book SynopsisThis book reveals and describes the leadership and culture change required to remove waste from healthcare processes and eliminate the root cause of soaring costs, poor quality and safety, and limited access. The book''s delivery strategy revolves around personal and organizational stories and case studies told by physician and administrative leaders, all students of the Toyota Production System. This revised edition uniquely blends updated case studies with practical theory to describe how the healthcare value proposition can be changed by reducing waste, variation and complexity in healthcare. New to the book are chapters on clinical standard work and integration of lean and safety.Table of ContentsThe Continuous Performance Improvement (CPI) Journey. Creating High-Powered Healthcare Improvement Engines. What We Need Most We Can't Buy: Leadership and Culture Change Engaging Everyone in a Patient-Focused Culture. Transforming Doctors into Change Agents. Clinicians Engagement: CPI Applied in a Not-So-Touchy-Feely Environment. Ending the Paper Chase in the Operating Room. 5S and Demand Flow: Making Room for Continuous Improvement. Developing and Implement Pull Systems in the Intensive Care Unit. Delivering Compassionate Care through Clinical Standard Work on Rounds. Developing Standardized Inpatient Care for Patients. Change that Nourishes the Organization: Making the Totl Parenteral Nutrition (TPN) Process Safer. Eliminating Mistakes-Central Line-Associated Bloodstream Infections. Balancing the Line in Outpatient Pharmacy. Making the Right Call: The Everett Clinic Registration to Cash Value Stream. Working hard to Improve Work Flow in the Lab. Rapid Changeover in the Operating Room. CPI in Basic and Clinical Research. Integrated Facility Design at Seattle Children's Hospital. Leading Cost Reductions in Healthcare. Back from the Brink: The Jefferson Heatlhcare Turnaround. Success in Clinical Standard Work as Part of a Lean Effort. Integration of Lean Healthcare and Safety.

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Book SynopsisWhile many health care organizations need to improve health care quality and lower costs, most lack specific strategies and tactics for implementing these changes. Baylor Scott & White Health has established and continues to develop an accountable care organization (ACO) called the Baylor Scott & White Quality Alliance (BSWQA) to improve the quality of care and decrease health care costs through clinical integration.Accountable: The Baylor Scott & White Quality Alliance Accountable Care Journey tells the story of the BSWQA and its clinical network and payers who are committed to delivering accountable, value-based patient care. It describes the need for ACOs in today''s health care environment and details the framework and requirements needed to establish one.The book provides readers with essential background information about accountable care, including the Triple Aim and population health management. It outlines the infrastructure and governance fTrade Review"The transformation of the U.S. health care delivery system to one based upon value and accountability is one of the compelling stories of our time. To undertake this transformation requires building a culture of accountability. And that requires leadership. This compelling book tells the story of how an already renowned institution built an organization to deliver better care for the patients it serves. Others attempting this task will find this invaluable."—Joe Cunningham, MD, Managing Director, Santé Ventures"This is the definitive primer and ‘user’s guide’ for health care executives and operating leaders who are designing, developing, or deploying an ACO. It is equally valuable for industry stakeholders as they partner and collaborate with ACOs. Invaluable insights, strategies, and tactics from an industry pioneer that will enable you to move forward effectively and efficiently."—Michael Weintraub, President & CEO, Optum Analytics"This is a very complete, yet concise story of the Baylor Scott & White Health accountable care journey. This book is a must-read for any health care system leader or physician leader who is developing or serving as a leader in an accountable care organization."—Paul B. Convery, MD, MMM, Clinical Professor of Healthcare Leadership & Management, Naveen Jindal School of Management, University of Texas, Dallas; and Former Chief Medical Officer, Baylor Health Care System"In a time of consolidation and turmoil in health care, Couch and his colleagues provide a clear and concise game plan for bringing organizations together around real performance—improving outcomes and efficiency. This is a forward-looking, yet practical, book that touches on the full range of issues that come up in a typical day and a typical decade for emerging accountable care organizations. It is well-written, thoughtful, and credible—an important contribution."—Thomas H. Lee, MD, Chief Medical Officer, Press Ganey Associates, Inc.; and Professor, Harvard Medical School"Most large health care organizations today are re-imagining the delivery of and payment for health care services. The Baylor Scott & White Quality Alliance (BSWQA) has actually started the process and is demonstrating impressive preliminary results. Texas Health Care is proud that many of our physicians are affiliated members of the BSWQA."—Larry Tatum, MD, President & CEO, Texas Health Care, P.L.L.C."Accountable is nothing less than a clarion call for accelerating the transformation from provider-centric volume to patient-centric value in health care. The description of BSWQA’s journey, which includes governance, care delivery innovations, process, staffing, and payment models creates a readable and engaging ‘ACO primer’ which is timely and unique. BSWQA’s story represents a rare, honest ‘look under the hood’ of what it takes to make an ACO and its tenets of population health actually happen—and in the near term. This book should be widely read for its leadership vision, practical perspective, and operational considerations applicable to every provider and delivery system. This ‘ACO parable in real life’ has lessons for even the most established medical group or health system."—Michael Parkinson, MD, MPH, FACPM, Senior Medical Director of Health & Productivity, UPMC Health Plan"Dr. Couch and his colleagues provide a valuable resource for anyone seeking to understand accountable care and population health. The story of the Baylor Scott & White Quality Alliance’s journey provides an excellent model with practical examples for others to learn from. This book is a must-read for anyone whose organization is seeking to achieve the Triple Aim."—Gary Yates, MD, President, Sentara Quality Care Network; President, Healthcare Performance Improvement, LLC; and Former Senior Vice President and Chief Medical Officer, Sentara Healthcare"It is increasingly difficult in health care to navigate a course between the competing interests of providing high-quality care for our community of patients and maintaining fiscal responsibility. Consumers must be able to afford quality medical care, and health systems must be able to provide it in a fiscally prudent manner. The Baylor Scott & White Quality Alliance is transforming its system and relationships with providers and setting a benchmark for other health systems to attain, including population health accountability and pay for performance. This book maps a pathway to successful implementation."—J. Lindsey Bradley, Jr., FACHE, President, Trinity Mother Frances Hospitals and Clinics"Dr. Couch and his team have upheld the profound Baylor Scott and White Health tradition of passionate leadership in Patient Care, Community Service, Education, and Research through this new book outlining responsible disruptive innovation to take us to Value-Based Care. With the foundation of the Hippocratic Oath to the work of the Institute of Medicine to STEEEP (safe, timely, effective, efficient, equitable, patient-centered care), they chart a comprehensive, practical and personal journey for all of us in leadership, and those we serve, to replicate and scale. The Health Employer Exchange members will be enlightened and inspired to adapt it throughout our nation."—Stephanie S. McCutcheon, Innovation/Transformation Advisor, Health Employer ExchangeTable of ContentsAccountability. Why ACOs? How Can an Organization Produce Accountability? Structure and Organization: Putting an Accountable Care Organization Together. Patient Experience of Care. Population Health. Financing Accountable Care. Conclusion. Glossary. References.

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Book SynopsisBoth the demographics and lack of resources in the health and well-being industry are increasingly forcing us to find alternative solutions for individualized health and social care. In an effort to address this issue, smart technologies present enormous potential in solving this challenge. This book strives to enhance communication and collaboration between technology and health and social care sectors. The reader will receive an extensive overview of the possibilities of various technologies in care sectors (including ICT, electronics, automation, and sensor technology) written by experts from various countries. It will prove extremely useful for engineers developing well-being related systems, software, or other devices that can be used by professionals working with people with specialist needs, well-being and health service providers, educators teaching related courses, and upper level undergraduate students and graduate student studying related topics. The technology focus of tTable of ContentsSection I: Opportunities and Barriers of Smart Technology in Care. Smart eHealth and eCare Technology: What is that? Drivers and Trends in Technology Deployment in Care Services. Approaches to Smart Technology Deployment in Care. IP Strategies in eHealth and eCare Sectors. Section II: ICT -Based Platforms and Technology Examples. Introduction to ICT-Based Service Platforms and Patient Record Systems. Data Acquisition, Validation, and Processing in Smart Home Environments. Machine Vision in Smart Health and Social Care. The Possibilities and Challenges of RFID-Based Passive Wireless Components in Healthcare Applications. Acoustic-Based Technologies for Ambient Assisted Living. Section III: Case Studies and Field Trials. Information and Communication Technology Support for Stroke Care: The Relevance Dilemma. INCA Software as a Service: Sustainably Delivering Cloud-Based Integrated Care. Computerized Systems for Remote Pain Monitoring: A Case Study of Ambulatory Postoperative Patients. Simple Rehabilitation Games for Special User Groups. Home.com: Living in a Digital Environment.

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Book SynopsisJohn Glaser has been an astute observer and recognized leader in the health care industry for over thirty years. He has written a regular column for Hospitals & Health Networks in which he comments on a wide range of topics, including improving organizational performance through health information technology (HIT), changes in HIT architecture, challenges in leveraging data, and the evolution of the role of IT leadership. Glaser on Health Care IT: Perspectives from the Decade that Defined Health Care Information Technology is a collection of some of the most widely read articles that have been published in H&HN Daily, H&HN Weekly, and Most Wired Online in the past decade (20052015). The columns are dated to show their original publication dates, and the material is organized into four broad themes: HIT Applications and Analytics Challenges Improving Organizational Performance through HIT IT ManageTrade Review"This book is a collection of John’s finest and most challenging work. These writings represent over a decade of self- and industry introspection and critique. Some will explore the current challenges and potential solutions we face during these transitional years; some will dissect the current policy, exploring weaknesses and errors; but all will educate and inform in a witty and thought-provoking style. Today’s challenges, just like those of the past several decades, require shared learning and understanding. These writings represent an amazing opportunity to learn and understand from one of the best. He not only helped to start us on this journey but also blazed a path of discovery and innovation."—From the Foreword by Russ Branzell, President and CEO, College of Healthcare Information Management Executives (CHIME) Table of ContentsHIT Applications and Analytics Challenges. Improving Organizational Performance through HIT. IT Management Challenges. HIT Industry Observations.

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Book SynopsisThis revised and updated book explores the academics behind managing the complex service environment that is the Emergency Department (ED) by combining applied management science and practical experiences to create a model of how to improve operations. This book offers a presentation of Lean tools used in the ED along with basic and advanced flow principles. It then shows how these concepts are applied and why they work, supported by case studies in which Lean principles were used to transform an underperforming ED into a world-class operation. After reviewing best practices, the authors explain how to achieve excellence by discussing the elements of creating a culture of change.Table of ContentsPrefaceAcknowledgmentsAuthors1 Introduction to The Definitive Guide to Emergency Department Operational Improvement2 Value Stream Mapping3 Standard Work4 5-S Workplace Organization5 Inventory Management Basics6 Rapid Changeover7 Mistake Proofing8 Lean Flow9 ED Flow as a Network of Queues・Matching Demand and Capacity10 The Lean ED・Lean Applications in a 100,000-Visit Emergency Department11 Best Practices・The Door-to-Doc Interval12 Best Practices・Doc-to-Disposition Interval13 Best Practices・The Dispo-to-Departure Interval14 Patient Experience15 Leadership and Change Management in Healthcare16 Design of the Lean ED17 Case Studies of Operational Improvement in the Emergency DepartmentIndex

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Book SynopsisThis book unravels the role of Point-of-Care (POC) glucose monitoring as an essential part of diabetes management. It provides the reader with an in-depth knowledge and understanding of diabetes management, including: the need for POC glucose monitoring the glucose detection technologies (invasive, noninvasive and continuous) being used in the POC devices the analytical performance, characteristics, pros and cons of the POC devices developed to date the importance and role of glycated hemoglobin (HbA1c) monitoring for diabetes management the various POC devices and analyzers for the determination of HbA1c. This is the first book to provide complete up-to-date information on POC glucose detection technologies and devices for diabetic monitoring and management. It will be an important reference for healthcare professionals, biomedical engineers, researchers, economisTable of ContentsPreface. 1. Diabetes: A growing epidemic and the need for point-of-care testing. 2. Blood glucose monitoring. 3. Non-invasive glucose monitoring. 4. Continuous glucose monitoring. 5. Glycated hemoglobin (HbA1c) monitoring for diabetic management and therapy. 6. Diabetes management software and smart applications. 7. Performance requirements, analytical accuracy and clinical accuracy of self-monitoring of blood glucose: a clinical perspective. 8. A concluding remark. Index

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Book SynopsisGOING PUBLIC is a character-driven narrative centered on the last five years of unparalleled change in how technology startups sell shares to the public. Initial public offerings, or IPOs, are typically the first time retail investors can own a piece of the New Economy companies promising to rewire economic rules. Selling IPOs is also one of the most profitable businesses for Wall Street investment banks, who have spent the last 40 years protecting their profits. In an era when algorithms and software have made the financial markets more efficient, the pricing of IPOs still relies on human judgment.In 2016, executives at music-streaming service Spotify sought to upend the status quo. Led by a trim and understated CFO, Barry McCarthy, and a shy but brilliant founder, Daniel Ek, they took a wild idea and forged something new. GOING PUBLIC explores how they got comfortable with the risk, and how they lobbied securities watchdogs and exchange staff to rewrite the regulations. Readers will meet executives at disruptive companies like Airbnb, DoorDash, and data miner Palantir, venture capitalists, and even some bankers who seized on Spotify's labor and used it to knock Wall Street bankers off the piles of fees they'd been stacking for so long.GOING PUBLIC weaves in earlier attempts to rethink the IPO process, introducing readers to one of Silicon Valley's earliest bankers, Bill Hambrecht, whose invention for selling shares online was embraced by Google founders Larry Page and Sergey Brin when they auctioned their shares in 2004. And it examines the recent boom in blank-check companies, those Wall Street insider deals that have suddenly become the hottest way to enter the public markets. GOING PUBLIC tells stories from inside the room, and more.

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Book Synopsis Updates the bestselling first edition with four new chapters and 75 new graphics Explains how to create each type of map and how to determine which type of map is most appropriate Supplies proven principles and guidelines for improving the flow of knowledge work Includes a set of measures for flow and waste Discusses problematic features that act as barriers to flow Includes a detailed case study that shows how one organization used process mapping to reduce lead time from an average of 28 days to 4 days Table of ContentsOverview. Thinking about Work. Why Map a Process? Relationship Maps. Cross-Functional Process Maps or Swimlane Diagrams. Flowchart. Seven Principles to Improve Flow. Appendix: Methods to Gain Content.

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Book SynopsisOver 27 million employees and beneficiaries are covered by state and local government pension plans. However, the recent economic downturn and associated budget challenges confronting state and local governments pose some questions as to the sustainability of these plans, and what changes, if any, state and local governments are making to strengthen the financial condition of their pension plans. The Government Accountability Office (GAO) was asked to examine recent trends in the financial condition of state and local government pension plans; and strategies state and local governments are using to manage pension costs and the impacts of these strategies on plans, sponsors, employees, and retirees. This book analyses sector-wide financial conditions based on national-level data on pension funding from the U.S. Census Bureau and others, and reviews information on recent state legislative changes affecting government pensions from annual reports prepared by the National Conference of State Legislatures (NCSL).

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Book SynopsisThis title is a comprehensive account of the key aspects of medical leadership. A highly accessible, text book-style resource, it explores how the medical profession has evolved in tandem with administrative and structural aspects of the NHS. Assuming leadership roles at all stages of their training and career is a progressively vital component of the definition of a good doctor. This book will provide invaluable support and guidance to anyone engaged in leadership within the NHS, but particularly to junior doctors in the primary and secondary care arenas taking on leadership roles for the first time.Trade Review‘a comprehensive account of the key aspects of medical leadership … readable and accessible. I can thoroughly recommend it for junior and senior doctors, non-clinical and clinical managers and those taking on formal leadership roles.’ Professor Sir Bruce Keogh, NHS England Medical Director, from the Foreword to the first editionTable of ContentsAn introduction to medical leadership and engagement: a perspective on this text. A historical perspective on medical leadership. Doctors and managers: differing perspectives. Roles and models of leadership. Medical leadership competency approaches. Why does it matter? Medical engagement and organisational performance. Medical leadership and primary care. Appraisal and revalidation. Practical examples of initiatives to enhance leadership capacity. Medical leadership and engagement: towards cultural acceptance and the future.

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Book SynopsisA thoroughly updated introduction to the current issues and challenges facing managers and administrators in the investor and publicly owned utility industry, this engaging volume addresses management concerns in five sectors of the utility industry: electric power, natural gas, water, wastewater systems and public transit. Beginning with a brief overview of the historical development of the industry, the author examines policy issues including the consequences of dealing with deteriorating infrastructure, an aging workforce, climate warming, funding for repair and replacement of facilities, and the demands for meeting the needs of a growing population. In addition to reviewing issues related to various management tasks, he includes chapters on physical and cyber threats and management ethics, liberally laced with real-life examples of utilities' dealings with these challenges. Many tables, figures and boxes expand on key points from the text.Accessible and comprehensive, this thoughtful exploration of the various issues facing administrators and operators in public utilities in the new century will prove a useful overview for students of business and economics, utility staff, and directors of local utility governing boards.Trade Review'David McNabb's Public Utilities book is an excellent and extremely valuable source for understanding the fundamental issues and problems of the rapidly evolving public utilities sector. It's useful for academics, policymakers, and practitioners to gain insights into how to manage and cope with the numerous and unprecedented challenges facing the industry.' --Chung-Shing Lee, Pacific Lutheran UniversityTable of ContentsContents: Part I Public Utilities: Old Problems 1. Public Utilities: Essential Services, Critical Infrastructure 2. Public Utility Policy Issues 3. Public Utility Regulatory Environment Part II Sectors of the Public Utility Industry 4. Electric Energy Utilities 5. Natural Gas Utilities 6. Water and Wastewater Utilities 7. Waste Collection and Disposal Utilities 8. Public Transit Utilities Part III Public Utility Function Challenges 9. Public Utility Finance 10. Public Utility Pricing and Rate Setting 11. Public Utility Marketing 12. Public Utility Information Systems Part IV Public Utility Management and Operations Challenges 13. Public Utility Governance 14. Public Utility Management 15. Public Utility Operations, Maintenance and Planning 16. Managing the Public Utility Workforce 17. Public Utility Management Ethics Part V Public Utilities: New Challenges 18. Public Utility Environmental Challenges 19. Public Utility Physical and Cybersecurity Challenges 20. Sustainability: The Core Challenge Facing Public Utilities Index

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Book SynopsisA thoroughly updated introduction to the current issues and challenges facing managers and administrators in the investor and publicly owned utility industry, this engaging volume addresses management concerns in five sectors of the utility industry: electric power, natural gas, water, wastewater systems and public transit. Beginning with a brief overview of the historical development of the industry, the author examines policy issues including the consequences of dealing with deteriorating infrastructure, an aging workforce, climate warming, funding for repair and replacement of facilities, and the demands for meeting the needs of a growing population. In addition to reviewing issues related to various management tasks, he includes chapters on physical and cyber threats and management ethics, liberally laced with real-life examples of utilities' dealings with these challenges. Many tables, figures and boxes expand on key points from the text.Accessible and comprehensive, this thoughtful exploration of the various issues facing administrators and operators in public utilities in the new century will prove a useful overview for students of business and economics, utility staff, and directors of local utility governing boards.Trade Review'David McNabb's Public Utilities book is an excellent and extremely valuable source for understanding the fundamental issues and problems of the rapidly evolving public utilities sector. It's useful for academics, policymakers, and practitioners to gain insights into how to manage and cope with the numerous and unprecedented challenges facing the industry.' --Chung-Shing Lee, Pacific Lutheran UniversityTable of ContentsContents: Part I Public Utilities: Old Problems 1. Public Utilities: Essential Services, Critical Infrastructure 2. Public Utility Policy Issues 3. Public Utility Regulatory Environment Part II Sectors of the Public Utility Industry 4. Electric Energy Utilities 5. Natural Gas Utilities 6. Water and Wastewater Utilities 7. Waste Collection and Disposal Utilities 8. Public Transit Utilities Part III Public Utility Function Challenges 9. Public Utility Finance 10. Public Utility Pricing and Rate Setting 11. Public Utility Marketing 12. Public Utility Information Systems Part IV Public Utility Management and Operations Challenges 13. Public Utility Governance 14. Public Utility Management 15. Public Utility Operations, Maintenance and Planning 16. Managing the Public Utility Workforce 17. Public Utility Management Ethics Part V Public Utilities: New Challenges 18. Public Utility Environmental Challenges 19. Public Utility Physical and Cybersecurity Challenges 20. Sustainability: The Core Challenge Facing Public Utilities Index

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Book SynopsisA Modern Guide to Networks identifies five core characteristics of contemporary networks and translates these into ten key pieces of guidance for researchers and practitioners. Arguing that a knowledge–practice gap has emerged due to the lack of contact between network practitioners and researchers, contributors chart a more collaborative future for the field. They identify how research can be effectively translated and implemented to shape the future of social networks.A Modern Guide to Networks highlights the key dimensions of today’s networks, advancing knowledge of how networks operate and how they will function in the future. It showcases the diversity of these networks through extensive case studies, examining experiments in network structure, governance, management, leadership, and evaluation. Combining academic perspectives with practice-based insights, it pushes disciplinary boundaries and provides unique insights into researching and participating in social networks.Providing a state-of-the-art overview of modern networks, it will prove invaluable to academics and researchers in organization studies, public administration and management, and social networks. It will also be a useful resource for practitioners seeking guidance on how to adapt to the rapid evolution of networks.Trade Review‘In this volume, Robyn Keast, Joris Voets, Jack Meek, Christine Flynn and their co-authors highlight an important feature of contemporary social networks that are convened to pursue collective actions for the public good: that all social networks boil down to relationships between people and between people and things (e.g., organizations, infrastructure). By elevating the importance of relationship, they necessarily define the essence of a network as a set of practices that have, as they note, been an essential, if not the essential feature of human civilization, and certainly core to the practice of public administration since the dawn of organized and intentional collective action. The chapters in this volume examine contemporary cases through a focus on relationships and underscore that networks can, when fostered with integrity, emotional and cultural intelligence, and deep concerns for public value and public values, enhance the resilience of communities and whole societies. This is an important contribution to the fields of network governance and management because it demonstrates the importance of reflective practice to the craft of network cultivation.’ -- Christopher Koliba, University of Kansas, US‘It is very timely that the new book A Modern Guide to Networks has been prepared. Engaging with diverse networks is now the norm in large-complex programmes attempting to achieve policy objectives that require a long-term and broader programme of cultural, behavioural, and systematic change. However, readily available information explaining social networks form and function and how to work with and within social networks has been difficult for practitioners of these programmes to access. Consequently, understanding how to work effectively through and with networks is still poorly understood. By taking a practitioner-centric approach, A Modern Guide to Networks will make a much-needed contribution to translate the science of social networks so that it is accessible to practitioners and will support these programmes to be more effective and meet the modern social and environmental challenges facing local, national, and global communities.’ -- Niall Connolly, Queensland Government, Australia‘This volume examines networks in the modern world, using an excellent and diverse set of contextual chapters and empirical cases from around the globe. It features a fascinating review of these case chapters by academics and practitioners, culminating in a meta-analysis of insights on network dimensions. This novel approach to bringing together academia and practice yields an impressive synthesis which will be welcomed by everyone interested in the work of networks.’Table of ContentsContents: PART I SETTING THE CONTEXT 1 Introduction: why a modern guide to networks? 2 Robyn Keast, Jack Wayne Meek, Joris Voets and Christine Flynn 2 What are networks? A social, relational perspective 15 Robyn Keast and Jack Wayne Meek PART II CASE EXAMPLES 3 ‘Travelling from 1600 to 2020 in one week’: resilience and leadership in school networks during the COVID-19 pandemic 33 Maria Cucciniello, Daniela Cristofoli and Alex Turrini 4 The role of communication in public health disaster management: city–county engagements during COVID-19 in Los Angeles County 53 Shawn R. Granger and Jack Wayne Meek 5 Strategic planning in a governance network: a life cycle approach 76 Laure Vandersmissen, Marianne Schapmans, Joris Voets and Bert George 6 Integrated service networks in Poland: insights from the delivery of social assistance in two cities 96 Piotr Modzelewski, Robyn Keast and Geoff Woolcott 7 ‘Coopetition-based’ network governance – mechanisms and pitfalls: the example of the German rehabilitation industry 123 Ingo Bode 8 A network analysis of a metropolitan affordable housing network: lessons for policy guidance from the City of Los Angeles 141 Helen Morales and Jack Wayne Meek 9 The role of shared identity in effective governance networks 166 Sinead Shannon and Mary Lee Rhodes 10 Network bandwidth management in public administration: definition and mechanisms 191 Barbara Zyzak 11 A modern network gap: a case for the establishment of formal boundary-spanning organizations to support innovation policy 211 David Noble 12 Global health networks: fostering convergence in women’s and children’s health policy 233 Mary E. Wiktorowicz, Yeonjoo Lee and Peter Tsasis 13 Knowing how, knowing who: the role of a UK online health informatics practitioner network towards system-wide learning 251 Louise Wilson and Marcus Baw 14 Positioning impact and sustainability under the umbrella of cultural accumulation theory: framing a novel conceptualization of modern networks 270 Geoff Woolcott, Robyn Keast, Amanda Scott, Tom Cosentino, Joe Harvey-Jones, Helen Lynch and Bronwyn Richards PART III NEXT PRACTICE AND GUIDELINES 15 Modern network research: insights from network practitioners in addressing the knowing–doing gap 291 Robyn Keast, Jack Wayne Meek, Christine Flynn and Joris Voets 16 Conclusion: the practices of modern networks 313 Robyn Keast, Jack W. Meek, Joris Voets and Christine Flynn Index

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