Human–computer interaction Books

Book SynopsisThis book gathers inter-disciplinary and multi-disciplinary perspectives on the effects that today''s advances in science and technology have on issues ranging from government policy-making to how we see the differences between men and women. The chapters investigate how invention and innovation really take place, how science differs from competing forms of knowledge, and how science and technology could contribute more to the greater good of humanity. For instance, should there be legal restrictions on ''immoral inventions''? A key theme that runs throughout the book concerns who is taken into account at each stage and who is affected. The amount of influence users have on technology development and how non-users are factored in are evaluated as the impact of scientific and technological progression on society is investigated, including politics, economy, family life, and ethics.Trade Review'Todd L. Pittinsky argues for a 'technology of a greater good' and outlines the dangers of technology dependence, while explaining how humanity is capable of avoiding such traps. The decision is still in our hands to ensure that technology serves the public good, instead of the dictates of an imagined consumer.' Ferenc Miszlivetz, Director of the Institute of Advanced Studies and Jean Monnet Professor, Hungarian Academy of Science'Science, Technology, and Society: New Perspectives and Directions contains an absorbing collection of thought-provoking essays on a broad range of topics in science and technology studies. Written by leading scholars, this volume will be useful as a research reference and as an advanced survey of the field for sparking classroom discussions.' John N. Parker, Program Officer and Co-Director of the National Science Foundation's Science, Technology, and Society Program'In Science, Technology, and Society, editor Pittinsky (Stony Brook Univ.) has brought together a highly complementary set of essays that explore how society shapes-and is shaped by-technological innovation. Contributed chapters address a diverse set of technologies including everything from genetic engineering to innovations by farmers in converting old cars into effective agricultural machinery. One especially interesting chapter focuses on the role of technology in reducing sex differences in society, for example by enabling remote work, which can either ease or heighten demands on women who are primary caregivers for young children, and by enabling online commentators to avoid indicating their sex and escape potential stereotyping by colleagues.' D. P. Genereux, ChoiceTable of Contents1. Technically based programs in science, technology, and public policy M. Granger Morgan and Douglas Sicker; 2. Comparative studies of science and technology David Horn; 3. On the origins of models of innovation: process and system approaches Benoît Godin; 4. The third wave of science studies Harry Collins and Robert Evans; 5. Legal regulation of technology: supporting innovation, managing risk, and respecting values Roger Brownsword; 6. The social shaping of technology (SST) Robin Williams; 7. Placing users and nonusers at the heart of technology Nelly Oudshoorn; 8. Scientific community Dean Keith Simonton; 9. Genetic engineering and society Jessica Cavin Barnes, Elizabeth A. Pitts, S. Kathleen Barnhill-Dilling and Jason A. Delborne; 10. Technology enables and reduces sex differences in society Jens Mazei; 11. Technology for society Todd L. Pittinsky.

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Book SynopsisThis book gathers inter-disciplinary and multi-disciplinary perspectives on the effects that today''s advances in science and technology have on issues ranging from government policy-making to how we see the differences between men and women. The chapters investigate how invention and innovation really take place, how science differs from competing forms of knowledge, and how science and technology could contribute more to the greater good of humanity. For instance, should there be legal restrictions on ''immoral inventions''? A key theme that runs throughout the book concerns who is taken into account at each stage and who is affected. The amount of influence users have on technology development and how non-users are factored in are evaluated as the impact of scientific and technological progression on society is investigated, including politics, economy, family life, and ethics.Trade Review'Todd L. Pittinsky argues for a 'technology of a greater good' and outlines the dangers of technology dependence, while explaining how humanity is capable of avoiding such traps. The decision is still in our hands to ensure that technology serves the public good, instead of the dictates of an imagined consumer.' Ferenc Miszlivetz, Director of the Institute of Advanced Studies and Jean Monnet Professor, Hungarian Academy of Science'Science, Technology, and Society: New Perspectives and Directions contains an absorbing collection of thought-provoking essays on a broad range of topics in science and technology studies. Written by leading scholars, this volume will be useful as a research reference and as an advanced survey of the field for sparking classroom discussions.' John N. Parker, Program Officer and Co-Director of the National Science Foundation's Science, Technology, and Society Program'In Science, Technology, and Society, editor Pittinsky (Stony Brook Univ.) has brought together a highly complementary set of essays that explore how society shapes-and is shaped by-technological innovation. Contributed chapters address a diverse set of technologies including everything from genetic engineering to innovations by farmers in converting old cars into effective agricultural machinery. One especially interesting chapter focuses on the role of technology in reducing sex differences in society, for example by enabling remote work, which can either ease or heighten demands on women who are primary caregivers for young children, and by enabling online commentators to avoid indicating their sex and escape potential stereotyping by colleagues.' D. P. Genereux, ChoiceTable of Contents1. Technically based programs in science, technology, and public policy M. Granger Morgan and Douglas Sicker; 2. Comparative studies of science and technology David Horn; 3. On the origins of models of innovation: process and system approaches Benoît Godin; 4. The third wave of science studies Harry Collins and Robert Evans; 5. Legal regulation of technology: supporting innovation, managing risk, and respecting values Roger Brownsword; 6. The social shaping of technology (SST) Robin Williams; 7. Placing users and nonusers at the heart of technology Nelly Oudshoorn; 8. Scientific community Dean Keith Simonton; 9. Genetic engineering and society Jessica Cavin Barnes, Elizabeth A. Pitts, S. Kathleen Barnhill-Dilling and Jason A. Delborne; 10. Technology enables and reduces sex differences in society Jens Mazei; 11. Technology for society Todd L. Pittinsky.

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Book SynopsisHuman Computer Interaction is used in all areas of our daily lives as a result of the rapid development of technology and computer systems. Human Computer Interaction is an interdisciplinary field of study involving the design and implementation of interactive technologies. The field of Human Computer Interaction is related to many areas such as human behavior, psychology, cognitive sciences, computer technologies, software engineering, ergonomics, graphic / industrial design, sociology and educational sciences. Researchers of this subject both observe the interaction of people with computers and design different technologies and examine the interaction of people with these technologies. The Human Computer Interaction system has four main components: user, task, tool, context. Human Computer Interaction aims to develop interactive technologies through design, evaluation and implementation processes. The development of interactive technologies depends on usability. Usability can be determined by evaluating effectiveness, efficiency and satisfaction together. Effectiveness includes how much users can accomplish the tasks they are expected to do using the application; efficiency, how long the user has done the job; Satisfaction refers to the measure of the user's ideas when using the application. One of the major shortcomings in HCI is the transformation of theoretical knowledge into practice. The purpose of the book is to introduce students, teachers, researchers, and practitioners to new advances in HCI. The book includes theoretical and practical studies prepared with the academic contributions of scientists working in different fields. It was decided to publish each chapter in the book after being examined by the scientific board. As an editor, my duty is to ensure breadth, while the chapter authors treat the delegated chapters with depth. The book is designed for practitioners or researchers of all levels of expertise from novice to expert. Each of the book's individual topics could be considered as a compact, self-contained mini-book right under its title. The approach is to provide a framework and a set of techniques for evaluating and improving HCI. It presents a specific set of solutions, mostly obtained from real world projects and experimental studies, for routine applications. It further highlights promising emerging techniques for research and exploration opportunities. The development team of this book wanted to thank their colleagues who made contributions to this book by providing continuous encouragements and thorough reviews of the chapters of the book.

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Book SynopsisHow `mirror worlds' programming can be structured and used based on current and presently developing computer components and technology.Trade Review'This is a fascinating book, and important from the point of view of thinking about the future of software. It's also very easy to read, being written in a conversational style, not American academic jargon.' The Guardian'most unusual and perhaps most speculative' Clifford A. Pickover, NatureTable of ContentsMirror worlds?; The orb; Disembodied machines; Space, time and multi-time; The deluge; Simple mind machines; Building mirror worlds; Epilogue; Notes; Index.

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Book SynopsisA new edition of the classic primer in the psychology of computation, with a new introduction, a new epilogue, and extensive notes added to the original text.In The Second Self, Sherry Turkle looks at the computer not as a tool, but as part of our social and psychological lives; she looks beyond how we use computer games and spreadsheets to explore how the computer affects our awareness of ourselves, of one another, and of our relationship with the world. Technology, she writes, catalyzes changes not only in what we do but in how we think. First published in 1984, The Second Self is still essential reading as a primer in the psychology of computation. This twentieth anniversary edition allows us to reconsider two decades of computer culture—to (re)experience what was and is most novel in our new media culture and to view our own contemporary relationship with technology with fresh eyes. Turkle frames this classic work with a new introduction, a new epilogu

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Book SynopsisThe question of our time: can we reclaim our lives in an age that feels busier and more distracting by the day?

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Book Synopsis1 Introduction.- 2 Historical Background.- 3 Time & Time-Oriented Data.- 4 Crafting Visualizations of Time-Oriented Data.- 5 Involving the Human via Interaction.- 6 Computational Analysis Support.- 7 Guiding the Selection of Visualization Techniques.- 8 Conclusion.Table of ContentsForeword.- Preface.- About the Authors.- Acknowledgements.- 1 Introduction.- 2 Historical Background.- 3 Time & Time-Oriented Data.- 4 Crafting Visualizations of Time-Oriented Data.- 5 Involving the Human via Interaction.- 6 Computational Analysis Support.- 7 Guiding the Selection of Visualization Techniques.- 8 Conclusion. Appendix A: Survey of Visualization Techniques.- Appendix B: Examples of Data Quality Issues.- References.- Index

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Book SynopsisA bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale. While the world has never needed more empathy than today, too often technology is used by businesses as a substitute and a barrier to real human connection. We’ve all experienced dumb chatbots, automated scripts and poor employee interactions that dehumanizes customer interactions. That’s because brands have focused on company centric business strategies, processes and technology. However, simply put: No customers, no business. What if, by transforming the old company-centric way of doing business and putting customers and employees front and center, businesses could succeed faster than ever before and not at the expense of their most important assets—the very people who make it possible to be in business? Empathy is a powerful construct for a better world and a better business. It’s not a synonym for nice. Empathy is about respect and treating people in the context of their unique situation in a highly personalized way. In this groundbreaking new book, longtime technology leader and current CEO of Genesys, Tony Bates teams up with researcher and customer experience evangelist, Dr. Natalie Petouhoff to define a new path forward to put empathy into action. By using strategies and technologies as the flywheel to orchestrate systems of listening, understanding and predicting, as well as, taking action and learning from those interactions at scale, businesses can easily put the customer and employee first, not only meet the ever-changing customer and employee expectations, but also leapfrog their competition. They predict empathy is the next frontier in technology. This book is aimed at sparking an industry-wide conversation about how exponential technologies like, AI and cloud can enable a more empathetic world. Trade Review"A book with the credibility and experience to start a broader business conversation about delivering better customer experiences through empathy." John Chambers - Chairman Emeritus, Cisco and CEO JC2 Ventures"Whether you are a start-up or an intraprepreneur inside a company, this book is your key to become obsessed with your customer and your employees. The author's four empathy pillars - listen, understand + predict, act and learn are the key to what drives innovation and disruption. I can't wait for my students and clients to dive into this book."Jan Ryan - Professor and Exec Director of Entrepreneurship & Innovation at University of Texas & Partner at Capital Factory, Inc"Bates and Petouhoff examine why customer experiences have fallen short in the past and spark your imagination about a new world of superior, empathetic customer experiences."John Donahoe - President and CEO, Nike"Experience" happens when leaders guide their organization to behaviors and habits that earn admiration and sustainable growth. Use this book as a practical guidebook to achieve these outcomes."Jeanne Bliss - Best-selling author of Chief Customer Officer"Filled with new perspectives on the power of empathy in anticipating and delivering on customer expectations, I recommend this valuable book for anyone looking to innovate customer experience." Shantanu Narayen - Chairman, President & CEO, Adobe Inc. "Empathy in Action provides tremendous insight into the opportunity for leaders to blend empathy and experiences in a way that leads to better business outcomes."Pat Gelsinger - CEO, Intel "Empathy in Action delivers a systematic, intentional approach to transform your organization. Keep this book close by because you'll be referencing it frequently!"Charlene Li - New York Times bestselling author of The Disruption Mindset and Founder of Altimeter"If you care about your customer and employees, I recommend Empathy in Action for your whole organization. It's a guide for reexamining our approaches to customer and employee experience that has the potential for those daring enough to shift paradigms to transform business as we know it."Sandy Carter - VP, AWS WWPS Partners and Programs"This book explores how it all starts with employee satisfaction - which directly correlates with customer satisfaction. If companies want to stay relevant in this new world - these dynamics must be explored and implemented." Andrea Chin - Executive Director Global Consumer Care - IT at The Estée Lauder Companies Inc."All roads in business, service and relationships lead back to respect. Our success is contingent not only on our ability to solicit loyalty, but to deliver an experience that show that we are listening; we care. Empathy is personalizing respect, and this book sets the tone for our changing world, and expectations of our employees and customers. Empathy In Action explains a bold shift towards relying more heavily on prosocial innovation."Odessa Jenkins - President, Emtrain"For a decade or more, we have been talking about customer-centrism, and customer experience. Last year, during the pandemic, we began to hear about the importance of business empathy in realizing a great customer experience. But very little had been done about what that actually means when it's put into action. But now industry dynamo Natalie Petouhoff who is currently the Chief Empathy Officer at Genesys and the Genesys CEO, Tony Bates, take empathy and give it substance. Not only do they help define how to see and feel the shoes the customer is in, but also what it takes to walk in those shoes. If you want to truly understand, what empathy means in business, how to apply it and how to measure how successful you have been, then this is a must have book. So, if you feel anything for your customers, order this book and start reading it, even if you are still in your own shoes when you do. Because, trust me, by the time you are done, you will be living the book's title - "Empathy in Action."Paul Greenberg - Best-selling author CRM at the Speed of Light (4 Editions) "In an age where almost every interaction we have is through a lens of technology, too many nameless faceless corporations have set aside the human connection for the bottom-line efficiency of technology. The secret to loyal customers isn't in technology or efficiency, it is in creating that empathetic connection at scale. In this amazing book Empathy in Action, Tony has laid out a road map for leaders to lead from the front and reestablish that critical empathetic human touch. A must have for any leader's library."Alan Webber - Program VP, Customer Experience Strategies | IDC.com"Empathy as a leverage tool toward employees and customers loyalty, and company growth. --Empathy in Action closes the gap between theory and what occurs to your customers and employee experience when you add Empathy to the formula. Unlike many other books expressing the author's ''opinion'', you have a book based on facts, outstanding research, exceptional proofed results, and great ideas that will help your company evolve. We are still far from closing all experience blind spots, but this book will certainly bring you many steps closer. I highly recommend this book if you want to insert Empathy in your organization effectively! A practical reading that will assist your organization to gain real market differentiation and advantage."Ricardo Slatz Gulko - Co-Founder of European Customer Experience Organization"Few people are as qualified to dissect and discuss the important of empathy in business and culture as Dr. Natalie Petouhoff. Her deep expertise in understanding the wants, needs and psychology of both customers and employees gives her unique insights into how better understanding leads to better business results. Empathy In Action will no doubt be a must read for business leaders, the C-Suite and even the "E-suite"—those seeking to obtain deeper levels of empathy, to better serve customers, employees and citizens."David Armano, Founder - Armano Design Group, Forbes Contributor, Former Edelman Executive"Companies are missing the massive opportunity to transform their transactional relationships with customers into bonds that are formed and informed by their experiences. In all my research and writing, it is clear that businesses with a traditional approach to customer service have only a matter of time before they're replaced by a vendor that truly understands and wants to help their customer. This book offers readers the rationale behind adopting a customer-centric business model and the unexpected blind spots to avoid."Adrian Swinscoe - advisor, best-selling author and Forbes contributor

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Book SynopsisReal Website Design is a new methodology that fuses traditional strengths of structured, stepped, and iterative approaches to design and implementation, sharply focused throughout a project on defining and achieving the desired purpose, usability and aesthetic characteristics – which are essential requirements of any website. This book offers practical discussion of new perspectives on usability and aesthetics, and a down-to-earth, structured approach to designing a website or teaching website design.Trade ReviewFrom the reviews: "‘Balanced Website Design (BWD) is a new methodology that fuses the strengths of traditional structured, stepped, and iterative approaches with … the desired characteristics of purpose, usability and aesthetics.’ … Throughout the book, there are many helpful figures and tables to support the methodology. The structure of the book makes it appropriate for academic use. In addition, practitioners looking for ways to improve or broaden their skills, to serve clients with varying needs and interests, will be interested in reading the book." (M. G. Murphy, ACM Computing Reviews, Vol. 49 (3), March, 2008)Table of ContentsGrounding.- Balanced Website Design (BWD): The Context Explained.- The World of Website Design.- Website Usability.- Aesthetics and Websites.- Methodology Process.- Requirements – Initial Acquisition.- Design Needs – Building the Picture.- Designing the Solution.- Creating the Website.- Implementation Issues.- Software Tools.- Website Hosting and Website Management.

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Book Synopsis'Artificial intelligence is going to have a massive impact on everyone’s lives... an accessible and sensible read that helps demystify AI' Deborah Meaden, entrepreneur and star of Dragon's Den'Nigel Toon is a visionary leader in the field of artificial intelligence... a must-read' Marc Tremblay, Distinguished Engineer, MicrosoftThose who understand how AI thinks are about to win big.We are used to thinking of computers as being a step up from calculators - very good at storing information, and maybe even at playing a logical game like chess. But up to now they haven't been able to think in ways that are intuitive, or respond to questions as a human might. All that has changed, dramatically, in the past few years.Our search engines are becoming answer engines. Artificial intelligence is already revolutionising sectors from education to healthcare to the creative arts. But how does an AI understand sentiment or context? How does it play and win games that have an almost infinite number of moves? And how can we work with AI to produce insights and innovations that are beyond human capacity, from writing code in an instant to unfolding the elaborate 3D puzzles of proteins?We stand at the brink of a historic change that will disrupt society and at the same time create enormous opportunities for those who understand how AI thinks. Nigel Toon shows how we train AI to train itself, so that it can paint images that have never existed before or converse in any language. In doing so he reveals the strange and fascinating ways that humans think, too, as we learn how to live in a world shared by machine intelligences of our own creation.Trade ReviewFew books are more timely than How AI Thinks, an accessible guide that walks the reader through the technology’s developmental history right back to the days before the computer... This is a fascinating read. -- Simon Hunt * Evening Standard *I believe that AI is going to have a massive impact on everyone’s lives; it’s such a hugely important topic that we can’t just leave it to technologists and governments to think about. Business people, teachers, students and parents - everyone needs to learn more about it. In How AI Thinks, Nigel Toon provides us with an accessible and sensible read that helps demystify AI and lets us all understand more about this incredibly powerful tool. -- Deborah Meaden, entrepreneur and star of Dragon's DenNigel Toon is not only a visionary leader in the field of artificial intelligence, but also a captivating storyteller who takes us on a journey through his own fascinating history and the evolution of our young industry. He has a gift for explaining complex concepts in simple terms, making this book accessible and engaging for anyone interested in AI. He also offers a prescriptive and optimistic view of the future of AI, showing how it can transform our lives and society for the better. This book is a must-read for anyone who wants to understand the past, present and future of artificial intelligence. -- Marc Tremblay PhD, Distinguished Engineer, MicrosoftAn insightful, informative, inspiring book which takes the reader on a journey of discovery, it ultimately paints a hopeful and reasoned vision of how humanity can move on from a position of fear and trepidation, and embrace AI, deriving profound benefit from all it makes possible. Nigel has a skill in taking highly technical content and making AI not just comprehensible, but also engaging. -- Professor Evelyn Welch, Vice-Chancellor and President, University of BristolAs a business leader, it was great to have all the strands that have created AI pulled together. Nigel Toon synthesizes everything so clearly, simply and in such an inspiring way. How AI Thinks delivers the perspective that leaders and politicians need so that they can regulate AI well. -- Sir Andrew MacKenzie, Chairman of Shell

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Book SynopsisThis book constitutes the refereed proceedings of the 15th International Conference on Persuasive Technology, PERSUASIVE 2020, held in Aalborg, Denmark, in April 2020. The 18 full papers presented in this book were carefully reviewed and selected from 79 submissions. The papers are grouped in the following topical sections: methodological and theoretical perspectives on persuasive design; persuasive in practice, digital insights; persuasive technologies for health and wellbeing; persuasive solutions for a sustainable future; and on security and ethics in persuasive technology.Table of ContentsMethodological and theoretical perspectives on persuasive design.- Persuasive in practice, digital insights.- Persuasive technologies for health and wellbeing.- Persuasive solutions for a sustainable future.- On security and ethics in Persuasive Technology.

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Book SynopsisThis two-volume set of LNCS 12188 and 12189 constitutes the refereed proceedings of the 14th International Conference on Universal Access in Human-Computer Interaction, UAHCI 2020, held as part of the 22nd International Conference, HCI International 2020, which took place in Copenhagen, Denmark, in July 2020. The conference was held virtually due to the COVID-19 pandemic. The total of 1439 papers and 238 posters have been accepted for publication in the HCII 2020 proceedings from a total of 6326 submissions. UAHCI 2020 includes a total of 80 regular papers which are organized in topical sections named: Design for All Theory, Methods and Practice; User Interfaces and Interaction Techniques for Universal Access; Web Accessibility; Virtual and Augmented Reality for Universal Access; Robots in Universal Access; Technologies for Autism Spectrum Disorders; Technologies for Deaf Users; Universal Access to Learning and Education; Social Media, Digital Services, eInclusion and Innovation; Intelligent Assistive Environments.Table of ContentsUniversal Design of ICT: A Historical Journey from Specialized Adaptations towards Designing for Diversity.- From Accessible Interfaces to Useful and Adapted Interactions.- Integrated Assistive Auxiliary System - Developing Low Cost Assistive Technology to Provide Computational Accessibility for Disabled People.- Co-creating Persona Scenarios with Diverse Users Enriching Inclusive Design.- Construction of an Inexpensive Eye Tracker for Social Inclusion and Education.- Understanding Organizations through Systems Oriented Design: Mapping Critical Intervention Points for Universal Design.- Process Modelling (BPM) in Healthcare – Breast Cancer Screening.- Brain-Computer Interfaces for Communication in Severe Acquired Brain Damage: Challenges and Strategies in Clinical Research and Development.- Evaluating Hands-on and Hands-free Input Methods for a Simple Game.- Affective Communication Enhancement System for Locked-In Syndrome Patients.- Perceived Midpoint of the Forearm.- User Interfaces in Dark Mode During Daytime – Improved Productivity or Just Cool-Looking?.- Usability Evaluation of Short Dwell-time Activated Eye Typing Techniques.- A Comparative Study of Three Sudoku Input Methods for Touch Displays.- QB-Gest: Qwerty Bimanual Gestural Input for Eyes-free Smartphone Text Input.- Exploring WAI-Aria Techniques to Enhance Screen Reader Interaction: The Case of a Portal for Rating Accessibility of Cultural Heritage Sites.- Impact of Sentence length on the Readability of Web for Screen Reader Users.- Towards Universal Accessibility on the Web: Do Grammar Checking Tools Improve Text Readability?.- Investigating the Effect of Adding Visual Content to Textual Search Interfaces on Accessibility of Dyslexic Users.- A Comparative Study of Accessibility and Usability of Norwegian University Websites for Screen Reader Users Based on User Experience and Automated Assessment.- Usability of User-centric Mobile application design from Visually Impaired People's Perspective.- Large Scale Augmented Reality for Collaborative Environments.- Walking Support for Visually Impaired Using AR/MR and Virtual Braille Block.- Effect of Background Element Difference on Regional Cerebral Blood Flow while Viewing Stereoscopic Video Clips.- Dementia: I Am Physically Fading. Can Virtual Reality Help? Physical Training for People with Dementia in Confined Mental Health Units.- A Virtual Rehabilitation System for Occupational Therapy with Hand Motion Capture and Force Feedback -Implementation with Vibration Motor.- iVision: An Assistive System for the Blind based on Augmented Reality and Machine Learning.- Relationship between Eye Movements and Individual Differences in Motion Sickness Susceptibility While Viewing Stereoscopic Movies under Controlled Consciousness.- HoloPrognosis - An AR-based Serious Exercise Game for Early Stage Parkinson’s Disease Patients.- A Feasibility Study on the Application of Virtual Reality Technology for the Rehabilitation of Upper Limbs after Stroke.- Usable and Accessible Robot Programming System for People Who are Visually Impaired.- Lego Robots in Puppet Play for Children with Cerebral Palsy.- Being Aware of One’s Self in the Auto-Generated Chat with a Communication Robot.- Voice User Interfaces for Service Robots: Design Principles and Methodology.- Robotic Cane for the Visually Impaired.

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Book SynopsisThis book constitutes the proceedings of the 20th International Conference on Web Engineering, ICWE 2020, which was planned to take place in Helsinki, Finland, during June 9-12, 2020. Due to the corona pandemic the conference changed to a virtual format. The total of 24 full and 10 short contributions presented in this volume were carefully reviewed and selected from 78 submissions. The book also contains 4 PhD and 7 demo papers. The papers were organized in topical sections named: User interface technologies; performance of Web technologies; machine learning; testing of Web applications; emotion detection; location-aware applications; sentiment analysis; open data; liquid Web applications; Web-based learning; PhD symposium; demos and posters.Table of ContentsUser Interface Technologies.- Detecting Responsive Design Bugs with Declarative Speci cations.- Layout as a Service (LaaS): A Service Platform for Self-Optimizing Web Layouts.- Structural Pro ling of Web Sites in the Wild.- Performance of Web Technologies.- Accelerating Web Start-up with Resource Preloading.- An Analysis of Throughput and Latency Behaviours under Microservice Decomposition.- W-ADE: Timing Performance Prediction in Web of Things.- Comparing a polling and push-based approach for live Open Data interfaces.- NuMessage: Providing Scalable and Reliable Messaging Service in Distributed Systems.- Machine Learning.- A Credit Scoring Model for SMEs Based on Social Media Data.- Who's Behind That Website? Classifying Websites by the Degree of Commercial Intent.- I Don't Have That Much Data! Reusing User Behavior Models for Websites from Different Domains.- Improving Detection Accuracy For Malicious JavaScript Using GAN.- VISH: Does Your Smart Home Dialogue System Also Need Training Data.- Neighborhood Aggregation Embedding Model for Link Prediction in Knowledge Graphs.- Testing of Web Applications.- Automatic Model Completion for Web Applications.- Almost Rerere: an approach for automating con ict resolution from similar resolved conflicts.- Generation of Realistic Navigation Paths for Web Site Testing using Recurrent Neural Networks and Generative Adversarial Neural Networks.- Emotion Detection.- Scalable Real-time Emotion Detection for Personalized Onboarding Guides.- Creating and Capturing Arti cial Emotions in Autonomous Robots and Software Agents.- On Emotions in Con ict Wikipedia Talk Pages Discussions.- Location-aware Applications.- Geospatial partitioning of open transit data.- Efficient Live Public Transport Data Sharing for Route Planning on the Web.- Web-Based Development and Visualization Dashboards for Smart City Applications.- Sentiment Analysis.- Detecting Rumor on Microblogging Platforms via a Heterogeneous Stance Attention Mechanism.- A Hybrid Approach for Aspect-Based Sentiment Analysis Using Deep Contextual Word Embeddings and Hierarchical Attention.- Just the Right Mood for HIT! Analyzing the Role of Worker Moods in Conversational Microtask Crowdsourcing.- Open Data.- SolidRDP: Applying Solid Data Containers for Research Data Publishing.- Applying Natural Language Processing Techniques to Generate Open Data Web APIs Documentation.- Liquid Web Applications.- WebDelta: Lightweight Migration of Web Applications with Modified Execution State.- User-side service synchronization in multiple devices environment.- An approach to build P2P Web Extensions.- Web-based Learning.- Blended or Distance Learning? Comparing Student Performance between University and Open University.- Teaching Web Stream Processing: Lessons Learned.- Teaching Container-based DevOps Practices.- PhD Symposium.- Predicting the outbreak of con ict in online discussions using emotion-based features.- An APIfication Approach to Facilitate the Access and Reuse of Open Data.- A Personal Health Trajectory API: addressing problems in health institution-oriented systems.- Context-Aware Encoding & Delivery in the Web.- Demos and posters.- An OpenAPI-based Testing Framework to Monitor Non-Functional Properties of REST APIs.- OpenAPI Bot: A Chatbot to Help You Understand REST APIs.- A different Web Analytics Perspective through Copy to Clipboard Heatmaps.- A Web Augmentation Framework for Accessibility based on Voice Interaction.- Annotated knowledge graphs for teaching in Higher Education: Supporting mentors and mentees by digital systems.- A Universal Application Programming Interface to access and reuse Linked Open Data.- OntoSemStats: an ontology to express the use of semantics in RDF-based knowledge graphs.

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