Hospitality and service industries Books

Book SynopsisEmergent innovative financial technologies are profoundly changing the way in which we spend, move and manage our money, unlike ever before, and traditional retail banks are facing stiff competition. The global financial crisis in 2007–2009 led to large losses, and even the collapse of a significant number of established banks shaking the trust of financial customers worldwide. The Digital Banking Revolution is an insightful look at how financial technology and the rapid rise of financial technology companies have brought welcome changes offering flexibility to the banking industry. The book offers a unique perspective on the consumerization of retail banking services. It delves into the many changes that financial innovations have brought about in banking, the main financial disruptors, the new era of "banking on the go," and financial innovations from countries around the world before concluding with a discussion on the future of banking including optimizing structures, new strategies for business outcomes, and human resources in the digital era.Table of ContentsIntroduction 1. Overview The past provides lessons Brief history of banking Banking in the modern era Select major international events in banking history An imperfect system – Financial crises The financial crisis of 2007–09 Financial innovation and complexity Regulatory overhaul A new potential role 2. Rapid transformation The customer shift Fintech ‑ overview Fintech ‑ outlook The financial disruptors PayPal Square Amazon Facebook Google Skrill TransferWise Alibaba Bitcoin 3. The digital financial revolution Specific changes which redefined a banking model Loss of customer trust Better service experience The millennials have arrived Mass adoption of smartphones Regulation for the financial consumer More efficient financial services Economics 101 - supply and demand An industry transformed 4. A new era of banking The rise of digital banking firms Banking on the go Contactless cards Check imaging technology Could social media shape the industry? The world of FinTech wearables Notable financial innovators Paym　 Midata　　　　　　 Are bank branches disappearing? Unlocking data for customers From incremental change to total reinvention 5. Financial innovations from around the world Global FinTech Australia Turkey Iceland New Zealand Norway and Sweden Asia region Africa The Republic of Ireland Poland United States 6. A digital blueprint for banks Digital banking value? Maximize use of existing technology Apply minor technology interventions Identified areas for sweeping transformation Cross-Selling in the Digital Era Human resources in the digital era Optimizing structure and incentives Emphasis on business outcomes Devise a new strategy for staff 7. The future of banking References

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Book SynopsisThe U.S. Department of Homeland Security (DHS) became the nation''s 15th Cabinet department in January 2003. Twenty-two agencies with different missions, operations and cultures were consolidated and realigned into one organisation with its primary mission being that of prevention, preparation for and response to catastrophes affecting our homeland, while facilitating legitimate travel and trade (Appendix C). DHS now employs over 208,000 individuals who are located in every state and many foreign countries making it the third largest cabinet agency.

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Book SynopsisFreedom of poverty is a universal human prerogative and right. Hence the tackling of poverty in developing countries is a social obligation for governments, MNCs and MNOs at a national, intergovernmental and supra-national level especially with its institutionalisation within the Millennium Development Goals (MDGs). Tourism was a sector that was actively promoted by the above mentioned institutions in order to act as a catalyst for development and poverty reduction. Nevertheless in the course of times tourism did not deliver the expected result: poverty reduction. Hence this book embarks on exploring, by adopting a participatory approach to research, the extent to which the various controlling interests'', external (development agencies) and internal (government institutions), dictate and influence tourism development in the ex-colonial geographical areas under investigation and their relationships with various community constituents - mainly those in the local communities at the grass-roots level.

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Book SynopsisThis book examines the travel and tourism industry in the United States which are critical to the American economy. This growing industry offers significant potential for job creation across all regions of the country. Federal policies on matters ranging from national security to transportation and from trade to natural resources management affect travel and tourism, and its potential for growth. In a global economy, a range of businesses depend on travel and tourism policies to enable clients, customers, and colleagues to conduct business in the United States. In addition, ensuring that international visitors have a positive experience in America is an essential component of our public diplomacy and U.S. foreign policy.

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Book SynopsisThis book provides an overview of new developments and trends in the stock and securities markets in the United States. Topics discussed include the STOCK Act, insider trading, public financial reporting by federal officials, employee stock options, securities transaction tax; U.S. initial public stock offerings and the JOBS Act, and foreign investment in U.S. securities.

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Book SynopsisRecent volatility in financial markets highlights the need for prudent investment decisions if 401(k) plans are to provide an adequate source of retirement income. While plan sponsors and participants may receive help in assessing their investment choices, concerns have been raised about the impartiality of the advice provided. This book examines improved regulation of 401(k) sponsors to better protect participants from conflicts of interest; increased educational outreach and broader oversight of 401(k) plans to reduce plan fees; and investigation into investment options and practices that could restrict withdrawals.

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Book SynopsisAccording to Homeland Security Presidential Directive 10 (HSPD-10): Biodefense for the 21st Century, a national bioawareness capability providing early warning, detection, or recognition of a biological weapon attack is an essential component of biodefense. To contribute to this national capability, the Department of Homeland Security (DHS) operates the BioWatch program, which uses routine laboratory testing designed to detect an aerosolised biological attack for five specific biological agents considered high risk for use as biological weapons. The BioWatch program is a federally-managed, locally operated system with collectors deployed primarily in outdoor locations in more than 30 major metropolitan areas. This book provides an overview of the BioWatch Generation-3 Acquisition program with a focus on meeting mission needs for effective biosurveillance.

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Book SynopsisThis book provides background information and potential oversight issues for Congress on the Coast Guard''s programs for procuring eight National Security Cutters, 25 Offshore Patrol Cutters, and 58 Fast Response Cutters. These 91 planned cutters are intended as replacements for 90 ageing Coast Guard cutters and patrol craft. Additionally discussed is the sustainment and modernization of the Coast Guard''s polar icebreaker fleet, which performs a variety of missions supporting U.S. interests in polar regions. The issue for Congress is whether to approve, reject, or modify Coast Guard funding and modernization requests and acquisition strategies. Congressional decisions could affect the Coast Guard''s capabilities and funding requirements, the performance of polar missions and the U.S. shipbuilding industrial base.

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Book SynopsisA democratic society is grounded on the informed participation of the citizenry, which in turn requires access to Government information. If officials are to be accountable for their actions and decisions, secrecy must be kept to the minimum necessary to meet legitimate national security considerations. An open documentary record of official decisions is essential to educate and inform the public and enable it to assess the policies of its elected leaders. While agencies need to modernise and improve overall records management performance, classified records pertaining to our nation''s security demand particular attention. Current practices for handling classification, declassification, and management of these records are outmoded, unsustainable, and keep too much information from the public. This book takes a look at transforming the security classification system and improving declassification efforts across government agencies.

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Book SynopsisA wide range of problems have contributed to the unease currently pervading the Intelligence Community. A significant number of the most serious problems result from shortcomings in intelligence analysis rather than from defects in collection, organisation, or management. The obvious and very public failures exemplified by the surprise attacks of September 11, 2001 and by the flawed National Intelligence Estimate (NIE) of 2002 on Iraqi weapons of mass destruction (WMD) have resulted in a series of investigations and reports that have attempted to identify the causes of those failures and to recommend corrective actions. This book examines and explores the pathways for improved intelligence analysis and curing analytic pathologies in intelligence gathering.

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Book SynopsisThe 2007-2009 financial crisis threatened the stability of the U.S. financial system and the health of the U.S. economy. To address regulatory gaps and other problems revealed by the crisis, Congress enacted the Dodd-Frank Act. Federal regulators will need to issue hundreds of rules to implement the act. Industry representatives, academics, and others generally have supported the act''s goal of enhancing U.S. financial stability, but implementation of certain of the act''s provisions has led to much debate. These experts have expressed a wide range of views on the potential positive and negative effects that the act could have on the U.S. financial system and broader economy. This book examines the losses associated with the recent financial crisis; the benefits of the act for the U.S. financial system and the broader economy; and the costs of the act''s reforms. The Government Accountability Office (GAO) reviewed empirical and other studies on the impacts of financial crises and the Dodd-Frank reforms, as well as congressional testimonies, comment letters, and other public statements by federal regulators, industry representatives, and others.

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Book SynopsisThe Department of Homeland Security''s (DHS) mission includes law enforcement elements, which require the department, through its components, to manage various types of firearms. DHS''s annual ammunition purchases have declined since fiscal year 2009 and are comparable in number to the Department of Justice''s (DOJ) ammunition purchases. In fiscal year 2013, DHS purchased 84 million rounds of ammunition, which is less than DHS''s ammunition purchases over the past 5 fiscal years. DHS component officials said the decline in ammunition purchases in fiscal year 2013 was primarily a result of budget constraints, which meant reducing the number of training classes, and drawing on their ammunition inventories. This book addresses trends in DHS''s ammunition purchases since fiscal year 2008, how DHS''s purchases compare with DOJ''s, and what factors affect DHS''s purchase decisions.

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Book SynopsisThis book presents an ethnography of nature walks in a rural area of Paraná state, southern Brazil. The event is organised by government agencies responsible for implementing public policies for farming, tourism, the environment and culture, as well as by the local community of small farmers. However, a deeper inquiry into the layers of experiences and practices accumulated over the history of human walking reveals a multiplicity of lines interwoven into this event. Over the course of this book, the authors have presented different aspects and epistemological consequences of the phrase "walking is knowing".

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Book SynopsisVietnam attracts visitors from various source markets and such diversity has become commonplace in major tourism receiving areas. The practice of international tourism generally implies cross-cultural experiences on the part of both tourists and service providers. Given the marked differences between the cultures of Asian and Western travelers, and since Asian cultures are heterogeneous, an understanding of the impact of rules of behaviour between international travelers from different cultural backgrounds will be critical for the effective operation of tourism in Vietnam. This book investigates the major cultural differences between Vietnamese hosts and Chinese, French and American travelers that impinge upon host-guest social and cultural interactions. Within the tourism literature, markets have been divided on the basis of psychographics, geographic and behavioural characteristics. Amongst these methods, the common ones are nationality, benefits sought, tourist role and social class, with nationality and rules of social interaction (or rules of behaviour) being the most important segmentation variables to be included. This book has both practical and academic significance. Drawing upon the marketing, tourism, and cultural studies literature and examining cultural values in tourism settings, the research presented in this book provides some strategic directions for tourism managers and marketers. From a theoretical perspective, this book provides an enriched understanding of Rokeach''s and Argyle''s models. These instruments have previously been applied in the fields of sociology, psychology, and marketing. In the present case, these models are used with some modifications to measure the cross-cultural service interactions and the associated insights that are useful for tourism researchers, developers, marketers, and managers. This book is evidence based and can serve as a guide to meet the needs of Asian and Western tourists with particular reference to the important influence of cultural backgrounds and rules of behaviour on touristhost service interactions in cross-cultural settings. It applies the empirically based models to development-related challenges confronting the tourism sector.

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Book SynopsisThe consumer financial services market has seen the increasing use and proliferation of mobile technology to access financial services and manage personal finances. The Consumer Financial Protection Bureau''s Office of Financial Empowerment issued a Request for Information (RFI) to find out more about mobile financial services and how low-income and economically vulnerable consumers are using them. This book provides a description of mobile financial services, a discussion of the opportunities and risks, and key takeaways from the comments. Furthermore, this book considers the ability of mobile financial services to increase financial inclusion among the underserved by providing them access to the banking system, retaining them in safe and sustainable account relationships, and fostering financial empowerment to improve financial stability and fulfill financial goals.

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Book SynopsisIn May 2017, Alan Pickering won the award for the `Greatest Single Contribution to Occupational Pensions (1998-2017)' at the Professional Pensions UK Pension Awards. It was a well-received tribute to the role he had played for more than twenty years. The Pickering Report, commissioned by the Blair government, had been a blunt, brutally honest and pragmatic assessment of what needed to be done if Britain's leadership position in occupational pensions was to be maintained. In this biography, Paddy Briggs, who worked closely with the subject, focuses on the world of pensions and Pickering's leading role in it. But the story is broader and more human than the highly technical world of retirement benefits. Pickering is a baby boomer who grew up in modest circumstances in the City of York. As a child, he was diagnosed with a degenerative eyesight disease, and by his twenties he was totally blind. His disability became more of a spur to ambition and accomplishment than a restraint. This included athletic achievements such as running marathons and being a serious participant in competitive race walking. He has reached the highest levels in the world of financial services and also became a well-known racehorse owner and a vice-president of the Racehorse Owners Association.

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Book Synopsis‘Fascinating and powerful.’ Sunday Times What do you do with a hundred thousand idle spies? By 1990 the Berlin Wall had fallen and the East German state security service folded. For forty years, they had amassed more than a billion pages in manila files detailing the lives of their citizens. Almost a hundred thousand Stasi employees, many of them experienced officers with access to highly personal information, found themselves unemployed overnight. This is the story of what they did next. Former FBI agent Ralph Hope uses present-day sources and access to Stasi records to track and expose ex-officers working everywhere from the Russian energy sector to the police and even the government department tasked with prosecuting Stasi crimes. He examines why the key players have never been called to account and, in doing so, asks if we have really learned from the past at all. He highlights a man who continued to fight the Stasi for thirty years after the Wall fell, and reveals a truth that many today don’t want spoken. The Grey Men comes as an urgent warning from the past at a time when governments the world over are building an unprecedented network of surveillance over their citizens. Ultimately, this is a book about the present.Trade Review‘A cracking read that will leave you as outraged by Hope's findings as he so clearly was.’ -- Peter Conradi, Sunday Times‘A mesmerising account of the crimes of the Stasi officers through the eyes of their victims that goes far beyond The Lives of Others.’ -- Michael Smith, author of The Anatomy of a Spy'Riveting.' -- The Australian‘Former FBI agent Ralph Hope evokes the trauma of those dark times… [there are] many examples of the [Stasi’s] seamless transitions to respectability, all of which amount to a warning from history.’ * Jewish Chronicle *‘As well as page after page of shocking revelations, The Grey Men holds lessons for a world which possesses more powerful surveillance tools than the Stasi could have dreamed of.’ -- Herald (Glasgow)

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Book SynopsisOffers an account of how Nike became the world's largest sports and fitness company. This book provides a glimpse into the first 33 years of Nike - from its humble beginnings to its modern guise as a global giant.

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Book SynopsisThis learner's dictionary has an emphasis on the language used in hospitality, tourism and business situations involving Japanese language in general. The dictionary should suit users who have some knowledge of the language but who are not comfortable reading written Japanese. It therefore uses a romaji script. The Japanese vocabulary and expressions have been chosen to emphasize natural rather than strictly literal translations of their English equivalents, and helpful examples of phrases common in hospitality situations are given. Unlike most other dictionaries, this dictionary concentrates on spoken rather than written language. Both everyday and more polite expressions are given, allowing hospitality providers to master the language that Japanese visitors and clients should find appropriate, and avoiding embarrassment from inappropriate usage. Useful appendixes explain some detailed topics, and the introductory notes contain helpful information about speech styles, structure and pronunciation.Table of ContentsAcknowledgements The Authors About the Dictionary Who will find the dictionary useful? Why is the dictionary different? Politeness in Japanese Speech styles; The plain style; The standard polite style; The extra-polite style; Humble speech; Respectful speech; Examples of speech styles. The Japanese Language Adjectives; Verbs; Singular and plural; Question sentences; Pronouns. Pronunciation of Japanese Romanisation; Pronunciation of English loan words. Abbreviations for parts of speech Key to Structure of Entries (examples of various features, e.g. hint to clarify meaning, extra-polite style, etc.)) Dictionary A - Z Appendix 1: Numbers Appendix 2: Counting Words Appendix 3: Time Words; Dates Appendix 4: Kinship Terms Appendix 5: Geographical Names and Currencies

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Book SynopsisThis book provides students and scholars with a selection of the state-of-the-art research and new conceptual thinking in the field of sport management by a diverse and prominent group of researchers. It is the first anthology to situate sport management within the broader frameworks of sport sociology and cultural studies, a process already begun in general business studies. The chapters that comprise this collection are divided into three sections: Part I challenges sport management students and scholars to engage with epistemologies and methodologies associated with critical theory to better contextualise their thinking and research. Part II features critically informed research focused within three key topical areas of sport management: marketing and sponsorship, consumption, and governance and policy development. Thirteen case studies provide wide-ranging examples of research on the global sports industry through which students, professors, and professionals alike can form cross-cultural analyses. Part III presents work on emerging themes such as economic development, human rights, media culture, and sports tourism. Conceived and developed as a clarion call for a more critical, reflexive approach to sport management education and practice, this book is designed to spark debate, discussion, and reflection and to better inform research questions and professional practice in the future. The book is essential reading for all students, scholars, and professionals interested in achieving a better understanding of the globalised nature of the sports industry and to improving future practice and research.

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Book SynopsisInterviews with innovative business leaders and compelling case studies reveal today's best practices for customer and employee loyalty, high profits and sustainability, and a fulfilling work culture in businesses of all sizes. Dan Sachs guides established and emerging businesses as they strengthen employee morale, customer retention, and profits. In The Million Dollar Greeting, he interviews cutting-edge leaders from large and small companies that are consistently profitable with their success directly tied to exceptional customer satisfaction and employees who rank their company among the top places to work. The original words of the business owners, including their practices, are shared and analyzed by Sachs and instructional takeaways are written for the business world as it exists today and with consideration for expected changes over the coming years. Topics covered include answering the question of what modern-day customer service is and why it matters in the digital age; what interpersonal practices lead to brand loyalty, high financial rewards, and the retention of top employees; how to create a dynamic work culture and the best ways to support employees of different age groups; and what practices will grow increasingly critical for businesses to implement over the coming years. Among the business leaders interviewed in the book and companies given as case examples are: Rob Siefker of Zappos Mark Hoplamazian of Hyatt Hotels Ari Weinzweig of Zingerman’s Delicatessen Steve Hindy of Brooklyn Brewery Mike McDerment of FreshBooks Richard Coraine of Union Square Hospitality Group Paul Speigelman of BerylHealth Jerrod Melman of Lettuce Entertain You Enterprises Nick Sarillo of Nick’s Pizza & Pub For all entrepreneurs, managers, and employees eager to see their company thrive, this insightful volume reveals how to make your business stand out from competitive companies, how to be effective in your position, and how to make sure fulfillment and success define your business in today’s competitive climate and for years to come. Trade Review“Dan Sachs embodies all the principles of hospitality in abundance, and his career is a testament to his passion and dedication for this hard work. His deep knowledge of the industry—and his thoughtful and thorough research—is a gift to anyone who finds fulfillment in hospitality.” —Danny Meyer, CEO of Union Square Hospitality Group and founder of Shake Shack “The Million Dollar Greeting is ‘the real deal’ for anyone trying to build a business that relies on excellent customer service to differentiate its product or service in this age of the internet. Dan Sachs and Janet Scott have distilled the secrets of creating a workforce that is inspired and committed. Particularly valuable is their focus on gaining the best from the millennial generation. And the book is so readable that once you pick it up you will not want to put it down—a remarkable achievement for a business book. I loved it.” —Robin Smith, chairman of Publishers Clearing House “The Million Dollar Greeting is going to help ripple some great thoughts and get people moving more in line with how the world is thinking today, or how more of the world should be thinking.” —Jon Dwoskin, host of the THINK Business with Jon Dwoskin podcast “Dan’s the man, and I loved his book—very team centric. We all know that it takes all of us to get the job done, and you’ve got to focus on the team. Buy his book!” —Chip Lutz, president of Unconventional Leadership and former lieutenant commander in the US Navy “BRAVO Dan Sachs on providing such incredible insights on the roadmaps that guide GREAT Leaders and their organizations. The stories and experiences shared are excellent learning lessons on core values that create terrific companies and cultures, especially as organizations embrace the millennial generation and refocus employee engagement and customer service excellence.” —Misty M. Johanson, dean of the Driehaus College of Business at DePaul University “In The Million Dollar Greeting, Dan Sachs taps into the wisdom of some of the most insightful entrepreneurs in the country. Follow their examples, and your customers will love you.” —Bo Burlingham, Inc. magazine columnist and author of Small Giants: Companies that Choose to Be Great Instead of Big and Finish Big: How Great Entrepreneurs Exit Their Companies On Top “The Million Dollar Greeting is a compelling study of companies that win through the common characteristics of exceptional leadership and corporate cultures authentically focused on serving customers and inspiring employees. Dan Sachs profiles a diverse group of businesses and discerns patterns and lessons that have applicability to all businesses.” —Michael Chae, senior managing director and chief financial officer at the Blackstone Group “Whether your business is in restaurants, hotels, healthcare, or another field, reading The Million Dollar Greeting will make you a more effective leader.” —Douglas Drachman, MD, FACC, director at Massachusetts General Hospital and assistant professor of medicine at Harvard Medical SchoolTable of ContentsForeword by Alwyn Scott Introduction: A Brief (But Necessary) History of Customer Service It All Starts with Hospitality, Baby Section 1: The Evangelists Chapter 1: Zingerman’s: Laser-Focused on Customer Service Chapter 2: Nick’s Pizza & Pub: Employees in Charge Chapter 3: BerylHealth: Everyone Deserves a “Thank You” Section 2: The Transformers Chapter 4: Zappos: If You’re Not Changing, You’re Dying Chapter 5: FreshBooks: It’s All about the Rock Stars—a.k.a. Customer Service Chapter 6: Brooklyn Brewery: Education Section 3: The Pragmatists Chapter 7: Lettuce Entertain You: Consistency for the Brand and the Customer Chapter 8: Union Square Hospitality: Start at Square One—HIRING Chapter 9: Hyatt: Top-Down Empathy Chapter 10: Lessons Learned. Bibliography Acknowledgments

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Book Synopsis Risk-sharing investment is currently the buzz word in Islamic finance. However, there is an incongruence in applying multilayered and opaque Tijarah contracts for investment purposes. This has contributed to the divergence between Shariah and Common Law and caused tremendous problems and systemic legal risks to Islamic finance. The authors of Shariah Investment Agreement introduce a legal tool in the form of a Shariah Investment Agreement carefully drafted to ensure that it is Shariah-compliant and can be applied in Common Law jurisdictions as well, so as to allow for the execution of risk-sharing investment in Islamic finance. It details the building blocks and key considerations that must be noted when drafting such agreements so the investor and investee will know what to expect when entering into such a contract. Proper implementation of the Shariah Investment Agreement will pave a clear route to a harmonious convergence between Shariah and Common Law and lead to Islamic finance developing further to become a stronger, unstoppable force in the finance industry.

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Book SynopsisOvertourism has become a major concern for an increasing number of destinations as tourism numbers continue to grow, stimulated by general economic and technological growth and the expansion of the global middle class. This, coupled with relentless promotion of tourism by many organisations and destinations, has increased tourism, despite growing opposition to excessive development. This book is the first academic volume to deal with this topic and contains chapters by experienced researchers in the tourism field, taking a multidisciplinary approach to review and explain the subject. The introductory section begins with an overview of the current situation and the forces enabling the appearance of overtourism. This is followed by a number of case studies from a range of destinations around the world, both urban and rural, which share the same problems. The concluding section includes a discussion of potential mitigation methods and approaches and a final assessment of future developments. The focus and relevance of this book are not just for academics, as it offers insights into destinations, enablers and solutions for how to address the issue of overtourism on a wide variety of scales. This book offers globally relevant perspectives on destinations as varied as Venice and Barcelona, that have gained global media attention, as well as less publicised rural areas and developing destinations.

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Book Synopsis This research monograph answers the question how sustainability driven entrepreneurs (ecopreneurs) deliver their sustainability goals through their business practices. The research draws on data from 12 case studies set within the food industry. The analysis takes a firm level and a supply chain level perspective and provides insights to the interconnected nature of sustainability goals within and across firms. It provides theoretical propositions that show one approach of how to conduct business in a way that works for the planet and people in addition to shareholders. This presents an alternative understanding of organisational performance that builds the foundation for many avenues of future research into sustainable management. The research combines the remote areas of supply chain management and entrepreneurship at the intersection of sustainability. This novel approach and the insights from the business practice exploration, offer many avenues for further research beyond entrepreneurship and supply chain management. This book will be of interest to academics in management research and also to people with an academic background that work together with sustainability driven and/ or social entrepreneurs, who could benefit from the insights into how sustainability goals are delivered through business practices and the relevant trade-offs faced by ecopreneurs.

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Book SynopsisIf you have experience in option trading, or a strong understanding of the options markets, but want to better understand how to trade given certain market conditions, this is the book for you. Mark Sebastian's new edition will teach trade evaluation, using Greeks, trading various spreads under different market conditions, portfolio-building, and risk management. Sebastian's approach will help traders understand how to find edge, what kind of trade under what conditions will capture edge, and how to create and successfully hedge. The book demonstrates how to structure a portfolio of trades that makes more money with less risk.

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Book SynopsisThis volume aims to bridge the disciplinary gap between tourism studies and aging studies. It investigates the intersections of tourism and aging from a variety of perspectives that focus on the many ways in which senior tourism is socially constructed and/or individually experienced. The essays tackle key topics ranging from the socio-economic aspects of post-retirement travel to the representations of the traveling elderly in literature, film and media, and the influence of travel on late-life creativity.

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Book SynopsisExamining one of the world''s most important and fastest growing economic sectors, this guide explains the complex tourism phenomenon in its various manifestations. Exploring the subject from a variety of disciplines -- such as economics, psychology, sociology, and geography -- the study also analyses new facets of tourism, including marketing and management, special-interest tourism, travel legislation, and business travel. Featured case studies also provide a global perspective of the tourism industry.

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