Hospitality and service industries Books
Little, Brown Book Group How to Start and Run a BB 4th Edition
Book SynopsisOwning a B&B is the dream of many ... More and more people are considering downshifting. Buying a property that can pay for its own upkeep and give you a comfortable lifestyle is a popular option. Not only has the interest grown in becoming a B&B proprietor, so has the interest by the public in the B&B as a viable short-break option. With this rise in popularity, however, come expectations, and this is where this book comes in. - It will help you: - Determine who your customers are- Manage the necessary financial tools- Ready your house for B&B service, or help you buy/build a new one- Successfully market your property- Ensure you make a profit from your enterprise. In short, everything you need to know to make your B&B a truly special place to stay! This book has been written for would-be and current B&B owners. It can be used as a short course giving invaluable insights for the experienced and inexperienced alike.
£15.29
John Murray Press The Club
Book SynopsisThe never-before-told inside story of how the Premier League became the wildest, richest, most popular entertainment business on the planet.Trade ReviewA remarkable and astonishing transformation ... detailed with panache * The Sunday Times *Magnificent ... Witty, pacy, thorough, this is a book hard to put down * Mail on Sunday *The most fascinating book ever written about the Premier League * Mundial *Astute ... forensic and impeccably sourced * The Economist *A jaunty journey through the past quarter of a century in English football * The Times *A fascinating book, by two witty and meticulous sports writers * Sunday Times *captures the Premier League's startling and continuing evolution...Robinson and Clegg specialise in access...the scene setting is lively * Financial Times *A shrewd and colourful account of the Premier League's business history * Jonathan Northcroft, Sunday Times *A fascinating and necessary investigation into the forces that led to the creation of the Premier League. Meticulous in its research * Jonathan Wilson, author of Inverting the Pyramid *Clegg and Robinson are expert storytellers in unspooling the narrative of one of Britain's most successful exports, illustrating the creative tensions between owners that made it possible. The work is at once thorough but also readable and entertaining, with protagonists presented as real live characters, rather than faceless suits: a testament to their reporting and writing skills * Gabriele Marcotti *Magnificent . . . a fine job they have done explaining how English football went from moribund national embarrassment to globe-bestriding colossus. Witty, pacy, thorough, this is a book hard to put down. * Mail on Sunday *Richly detailed, remarkably told . . . Clegg and Robinson provide unparalleled access to the people who make the league go * Billy Beane *A vivid portrait ... but also a candid account of the league's imperialist present and likely future ... it's quite an achievement * Tito Football *Brilliant -- Miguel Delaney * Independent *A tale told with much verve and some wit by two experienced sports journalists ... Revelatory * Spectator *Informative and regularly entertains * FourFourTwo *A brilliant book on the business history of the Premier League * Independent *
£10.44
Bloomsbury Publishing PLC 3D Printing Design
Book SynopsisTo work with the materials of tomorrow, design students across visual arts disciplines need to understand the cutting edge of today. Whether you're modelling in interiors, designing in fashion or constructing for interiors, in your work or as part of a final project, 3D Printing design is an encouraging guide to additive manufacturing within design disciplines. Francis Bitonti gives an insider's view from his design studio on how 3D printing is already shaking up the industry, and where it's likely to go next. Complete with interviews from designers, business owners and 3D-print experts throughout, Bitonti considers whether 3D body scans mean couture for all, how rapid prototyping can change your design method and if 3D printing materials can enhance medical design, amongst other areas of this emerging method of manufacture. This is inspirational reading for the designers of tomorrow.Trade ReviewI highly recommend this book to any designers wanting to delve deeper into the world of 3D printing. It is full of great ideas and case studies, and successfully introduces additive manufacturing from the ground up, sharing the author’s insight, passion and involvement in emerging trends. * Anatol Just, Digital Manufacturing Technical Demonstrator, London Metropolitan University, UK *Francis Bitonti’s luminous book calls attention to the extraordinary opportunities afforded in this dazzling era of disruptive technology, painting a breathtaking portrait of a bold new world. * Evan Douglis, Dean, Rensselaer Polytechnic Institute, USA *A consistent investigation of the emerging fields at the crossroads of fashion, technology and architecture... literature is currently lacking a serious and structured book that engages with production technologies and computational design with a precise emphasis on 3D printed fashion. It is a unique instrument for the understanding of the third industrial revolution. I would strongly recommend this book to my students. *proposal review * Niccolo Casas, R.I.S.D. Rhode Island School of Design, USA / Bartlett School of Architecture, UCL, UK *Its greatest strength is that it’s written from the perspective of a fashion insider with the technical chops to create beyond the fashion world. His insight is incomparable and there is no better source than Francis Bitonti to cite this kind of work. I can’t think of any other book that specifically focuses on 3D printing for fashion. This book is necessary for the future of the field, and is also very forward-thinking. Its approach to 3D printing as a challenge to modern-day industrial conventions is also interesting and provides a theoretical background to the functional topics. *proposal review * Antonius Wiriadjaja, Research Fellow and Adjunct Professor at New York University, USA *Fills a void in terms of educational texts: there is no direct competitor that I know of on this admittedly focused topic. This is one of the first texts to address emerging design and fabrication techniques in the fashion industry. By coupling both topics, the book merges these formerly discrete activities into a cohesive single process. *proposal review * Fleet Hower, Lecturer, Rensselaer Polytechnic Institute, New York, USA *Table of ContentsIntroduction 1. The materials revolution of 3D printing 2. The future of materials 3. Disruptive distribution 4. Case studies Conclusion
£24.69
Orion Publishing Co War Paint
Book SynopsisFrom the author of MR SELFRIDGE, the glittering story of two remarkable women - Miss Elizabeth Arden and Madame Helena Rubinstein - and their legacy which touches the lives of virtually all women today: the creation of the modern cosmetics and beauty industry.Trade ReviewI have seldom enjoyed a book so much . . . the research is staggering . . . a wonderful read -- Lulu GuinnessThe definitive biography of women and their relationships to their faces in the twentieth century -- Linda Grant * GUARDIAN *What a relief it is to read so detailed and well-researched a book . . . Woodhead knows her stuff -- Fay Weldon * SUNDAY TIMES *Gripping biographies of these powder-puff prima donnas. At the same time . . . the history of make-up through the twentieth century -- Val Hennessey * DAILY MAIL *Written with humorous sensitivity and sympathy -- Nicky Haslam * LITERARY REVIEW *These were women who were tough in business, who had a single vision - an idea of what they believed in and would do anything to get there -- Bobbi Brown
£12.34
New York University Press The New American Servitude
Book SynopsisFinalist, 2020 Elliott P. Skinner Award, given by the Association of Africanist AnthropologyExamines why African care workers feel politically excluded from the United States Care for America's growing elderly population is increasingly provided by migrants, and the demand for health care labor is only expected to grow. Because of this health care crunch and the low barriers to entry, new African immigrants have adopted elder care as a niche employment sector, funneling their friends and relatives into this occupation. However, elder care puts care workers into racialized, gendered, and age hierarchies, making it difficult for them to achieve social and economic mobility. In The New American Servitude, Coe demonstrates how these workers often struggle to find a sense of political and social belonging. They are regularly subjected to racial insults and demonstrations of powerand effectively turned into servantsat the hands of other members of th
£26.59
New York University Press The New American Servitude
Book SynopsisFinalist, 2020 Elliott P. Skinner Award, given by the Association of Africanist AnthropologyExamines why African care workers feel politically excluded from the United States Care for America's growing elderly population is increasingly provided by migrants, and the demand for health care labor is only expected to grow. Because of this health care crunch and the low barriers to entry, new African immigrants have adopted elder care as a niche employment sector, funneling their friends and relatives into this occupation. However, elder care puts care workers into racialized, gendered, and age hierarchies, making it difficult for them to achieve social and economic mobility. In The New American Servitude, Coe demonstrates how these workers often struggle to find a sense of political and social belonging. They are regularly subjected to racial insults and demonstrations of powerand effectively turned into servantsat the hands of other members of th
£73.80
New York University Press Postcards from Auschwitz
Book SynopsisThe uneasy link between tourism and collective memory at Holocaust museums and memorials Each year, millions of people visit Holocaust memorials and museums, with the number of tourists steadily on the rise. What lies behind the phenomenon of Holocaust tourism and what role do its participants play in shaping how we remember and think about the Holocaust? In Postcards from Auschwitz, Daniel P. Reynolds argues that tourism to former concentration camps, ghettos, and other places associated with the Nazi genocide of European Jewry has become an increasingly vital component in the evolving collective remembrance of the Holocaust. Responding to the tendency to dismiss tourism as commercial, superficial, or voyeuristic, Reynolds insists that we take a closer look at a phenomenon that has global reach, takes many forms, and serves many interests. The book focuses on some of the most prominent sites of mass murder in Europe, and then expands outward to more recent memorial museums. Reynolds pTrade Review"Agraphic journey of discovery that reveals . . . many troubling questions: Do Holocaust tourists come as casual sightseers or as pilgrims? Where is evidence, in those dedicated places, of redemption? Soon there will be no survivors of the Holocaust; what will the places, monuments, and museums tell future generations?" * Kirkus Reviews *"Incisively scrutinizes the intersection of tourism and Holocaust remembrance . . . raises important questions about history, tourism, and genocide." * STARRED Publishers Weekly *"This should be required reading for anyone contemplating a trip to places of remembrance, such as the United States Holocaust Memorial Museum or the Auschwitz and Dachau death camps in Europe. Reynolds effectively tells how history and tourism intersect." * Library Journal *"Postcards from Auschwitz is an important intervention into the vexed topic of Holocaust 'tourism.' Reynolds deftly challenges the various criticisms of the 'Shoah business'its presumed commercialization of suffering, conversion of horror into kitsch, and its putative role in evacuating Holocaust memory of substance. He addresses such received wisdom not by denying its power, but by way of a compelling exploration of the experience of Holocaust memorialization in Warsaw, Berlin, Jerusalem, and Washington, D.C that does not only analyze various national narratives of the event, but also defines the tourist's experience in surprisingly textured and nuanced terms. The book is a real eye-opener and should be read by anyone with an interest in contemporary Holocaust memory." -- Carolyn J. Dean,Charles J. Stille Professor of History and French, Yale University"Reynolds lays bare the faulty assumptions about tourism and tourists that undergird the criticisms leveled at sites of Holocaust commemoration. His own scholarship, by contrast, takes seriously the abilities of tourists to reflect just as critically as any of the scholars who write about the topic, and shows how their presence (including their own discomfort with the idea of tourism) helps Holocaust tourism remain an open-ended process of meaning-making. This is tourism studies at its finest. Reynolds' authorial voice is pitch perfect - sophisticated without being pedantic, readable without being simplistic." -- Shaul Kelner,author of Tours That Bind: Diaspora, Pilgrimage and Israeli Birthright Tourism"Postcards stand for the superficiality of tourism, but also have a flip side in which the viewer can express agency, sometimes undercutting the message of the glossy picture. Reynolds is one of the few scholars to take both Holocaust memory and tourism seriously. Among the questions the book explores are: How does one portray the victims suffering without turning it into a spectacle? How do memorial sites negotiate between historical verities and traumatic experience? What agency do tourist publics have in reading and interpreting Holocaust sites and what are the responsibilities of site managers in responding to them? Where does one draw the line between knowledge-seeking and voyeurism? The result is a thought-provoking, multi-disciplinary account of the ethics of memory and responsibility in an age of snapshots and selfie shares." -- Jackie Feldman,author of Above the Death-Pits, beneath the Flag"Reynolds’ theoretically informed selection of cases allows for both breadth and depth in analyzing the promises and pitfalls of Holocaust tourism. Postcards from Auschwitz does not lay to rest ethical questions, but rather raises new ones for future scholarship. This book will appeal to scholars within the interdisciplinary realms of tourism studies, museum studies, public history, and Holocaust studies, as well as the staples of history, anthropology, philosophy, and literary studies. Reynolds’ courage in broaching a controversial and understudied subject will no doubt inspire continued scholarship on Holocaust tourism’s complexity and transformative potential." * The Polish Review *
£66.60
New York University Press Selling the Sights
Book SynopsisA fascinating journey through the origins of American tourismIn the early nineteenth century, thanks to a booming transportation industry, Americans began to journey away from home simply for the sake of traveling, giving rise to a new cultural phenomenon the tourist.In Selling the Sights, Will B. Mackintosh describes the origins and cultural significance of this new type of traveler and the moment in time when the emerging American market economy began to reshape the availability of geographical knowledge, the material conditions of travel, and the variety of destinations that sought to profit from visitors with money to spend. Entrepreneurs began to transform the critical steps of traveldeciding where to go and how to get thereinto commodities that could be produced in volume and sold to a marketplace of consumers. The identities of Americans prosperous enough to afford such commodities were fundamentally changed as they came to define themselves through the conTrade Review"Grounded in careful study of the travel literature of the times, Mackintosh's study will help all readers appreciate the anxieties surrounding travel in the 19th century—and how these issues still resonate today" -- CHOICE"Lively and well-written, Selling the Sights is a rich manuscript that makes a vital contribution to the history of American travel and tourism." -- Wendy A. Woloson,author of In Hock: Pawning in America from Independence through the Great Depression"This well-written and engaging book traces important shifts in geographic understandings and representations of tourism as well as the development of a transportation infrastructure that transformed the manner in which Americans explored, travelled and wrote about their experiences. ... Eschewing recent approaches to American tourism history, Mackintosh shifts our focus away from questions about national identity and patriotism to focus very specifically on the commodification of human experience, and how travel has been represented in travel guides, textbooks and literature. This is a welcome and important contribution." * The Journal of Transport History *
£27.54
CSIRO Publishing Shark Attacks
Book SynopsisShark attacks are big news events and although the risk of shark attack on humans is incredibly low, the fact remains that human lives are lost to sharks every year. Shark Attacks explores the tension between risk and human fear and the need to conserve sharks and protect the important ecological roles they play in our marine environments.
£29.66
CSIRO Publishing Birds in Their Habitats
Book SynopsisPresents a collection of stories and experiences, which introduce fascinating aspects of birdlife, ecology and behaviour. Informed by a wealth of historical and contemporary research, Ian Fraser takes the reader on a journey through four continents: from places as unfamiliar as the Chonos Archipelago and the arid Sahel woodlands of northern Cameroon to those as familiar as a suburban backyard.Trade ReviewIan Fraser is one of the country’s most accomplished natural history writers.' - Sean Dooley, Australian Birdlife, on Australian Bird Names'Ian Fraser’s writing is not of the dry, scientific style; it is evocative in describing his acute observations and understanding in nature.' - Don Saunders, Bird Observers’ Club of Australia, on Bush Capital Year
£31.05
University of Toronto Press Getting Past the Pimp
Book SynopsisGetting Past 'the Pimp' makes a compelling case for rethinking Canada's response to sex work by highlighting the limits of criminal justice solutions and drawing our attention to the experiences and perspectives of those targeted.Table of ContentsThe Representation of the "Pimp": A Barrier to Understanding the Work of Third Parties in the Adult Canadian Sex Industry Maria Nengeh Mensah Who Are Third Parties? Pathways in and out of Third Party Work Chris Bruckert Through the Voices of Female Sex Workers: The Street Managers Patrice Corriveau and Colette Parent The Business of Sex Business: Third Parties in the Incall/Outcall Sector Chris Bruckert and Tuulia Law Third Parties and the Employment Relationship: The Erotic Dance Sector in Ontario Tuulia Law Managing Sex Work: Bringing the Industry in from the Cold Leslie Ann Jeffrey
£45.90
University of Toronto Press Getting Past the Pimp
Book SynopsisThe issue of third parties in the sex industry individuals who are neither the client nor the service provider has become especially urgent in our current socio-political context. Surprisingly, in spite of an emergence of critical scholarship on the sex industry, as well as recommendations by key governmental committees, little attention has been extended to examining the role of individuals labelled pimps, procurers, and traffickers. Addressing the function of third parties on the street and indoors, Getting Past ''the Pimp'' incorporates solid empirical evidence including documentary analysis, 75 interviews with third parties, and 52 interviews with sex workers to unpack the roles and relationships of third parties in three sectors of the sex industry? incall/outcall, stripping, and street-based prostitution. Contrary to prevailing stereotypes that portray third parties as inherently abusive and controlling, these workers fulfill important roles and provide vital Table of ContentsThe Representation of the "Pimp": A Barrier to Understanding the Work of Third Parties in the Adult Canadian Sex Industry Maria Nengeh Mensah Who Are Third Parties? Pathways in and out of Third Party Work Chris Bruckert Through the Voices of Female Sex Workers: The Street Managers Patrice Corriveau and Colette Parent The Business of Sex Business: Third Parties in the Incall/Outcall Sector Chris Bruckert and Tuulia Law Third Parties and the Employment Relationship: The Erotic Dance Sector in Ontario Tuulia Law Managing Sex Work: Bringing the Industry in from the Cold Leslie Ann Jeffrey
£19.79
iUniverse The Passion of Barbering
Book Synopsis
£14.23
Human Kinetics Publishers Understanding Sport Organizations
Book SynopsisUnderstanding Sport Organizations provides a strong foundation in organizational theory and organizational behavior and addresses how that theory is applied in a real-world context. It engages readers by providing opportunities to discover the theory in practice.Table of ContentsPart I. Introducing Sport ManagementChapter 1. The Management of Sport OrganizationsTrevor Slack, PhD, and Alex Thurston, PhD Why Sport Managers Need to Understand the Complexity of the Sport Industry Some Definitions Ways to Look at Sport Organizations Future Directions for Sport Management and Improving Our Understanding of Sport OrganizationsChapter 2. Doing Research in Sport ManagementTrevor Slack, PhD, and Terri Byers, PhD The Research Process Theoretical Framework The So-Called Debate on Qualitative-Quantitative or Mixed-Methods Research Research Design Data Collection Methods and Issues Data Analysis Methods Issues of Quality The Write-UpPart II. Fundamentals of Managing Sport OrganizationsChapter 3. Organizational Goals and EffectivenessTrevor Slack, PhD, and Terri Byers, PhD Importance of Understanding Organizational Goals and Effectiveness Organizational Goals Effectiveness or Efficiency Approaches to Studying Organizational EffectivenessChapter 4. Sport Organizations and Their Environments Trevor Slack, PhD, and Terri Byers, PhD The Nature of the Organizational Environment Research on Organizational Environments Controlling Environmental Uncertainty Other Perspectives on the Organization–Environment Relationship The Relationship Between an Organization’s Environment and Its StructureChapter 5. Dimensions of Organizational StructureTrevor Slack, PhD, and Alex Thurston, PhD Complexity Formalization CentralizationChapter 6. Design Options in Sport OrganizationsTrevor Slack, PhD, and Alex Thurston, PhD Typologies and Taxonomies Mintzberg’s Configurations The Simple Structure The Machine Bureaucracy The Divisionalized Form The Professional Bureaucracy Adhocracy Organizational Designs as Ideal Types Notes on Organizational Size Contemporary Perspectives on Organizational DesignChapter 7. Sport Organizations and Their Responses to Policy Spencer Harris, PhD Defining Policy Studying Organizational Responses to Sport PolicyChapter 8. Strategy in Sport OrganizationsTrevor Slack, PhD, James Andrew Kenyon, PhD, and Argyro Elisavet Manoli, PhD What Is Organizational Strategy? Levels of Strategy Strategy Formulation and Implementation Strategy and Structure Strategy in Voluntary Sport OrganizationsChapter 9. Sport MarketingFrank Pons, PhD, Marilyn Giroux, PhD, and Lionel Maltese, PhD Marketing of Sport: Spectator Sports, Branding, and Merchandising Marketing Through Sport: Sponsorship, Activation, and Venue NamingPart III. Dynamics and Complexity of Managing SportChapter 10. Control in Sport OrganizationsTerri Byers, PhD, Alex Thurston, PhD, and Phillip Lunga, MBA Evolution of Control Elements, or Components, of Control Sport Management Research on ControlChapter 11. Gender and Sport OrganizationsBerit Skirstad, MS Concepts of Sex and Gender in Sport Historical Development of Women in Sport and Sport Organizations Barriers for Women to Overcome in Sport Theoretical Approaches Explaining Underrepresentation of Women in Sport Gender Equity Policies in SportChapter 12. Volunteers in Sport OrganizationsGraham Cuskelly, PhD Sport Volunteerism Defined Size, Nature, and Scope of Volunteering in Sport Volunteer Life Cycle Organizational Commitment Psychological Contract and Volunteers Volunteer Management Volunteers and Paid StaffChapter 13. Governance of Sport OrganizationsBorja GarcÌa, PhD Theoretical Frameworks The Autonomy of Sport and the Role of the State in Sport Governance The Assessment of GovernanceChapter 14. Decision Making in Sport OrganizationsTrevor Slack, PhD, and Alex Thurston, PhD Defining Decision Making Conditions Under Which Decisions Are Made Approaches to Understanding Decision MakingChapter 15. Power and Politics in Sport OrganizationsTrevor Slack, PhD, and Alex Thurston, PhD Strategic Choice Power and Authority Sources of Power Other Notable Interpretations of Power Power in Sport Management Research Organizational Politics Politics in Sport Management ResearchChapter 16. Managing Conflict in Sport OrganizationsTrevor Slack, PhD, and Terri Byers, PhD What Is Conflict? Horizontal and Vertical Conflict Is Conflict Dysfunctional to the Operation of a Sport Organization? The Conflict Process Sources of Conflict in Sport Organizations Conflict Management Strategies Stimulating Conflict Current Research About Conflict in Sport OrganizationsChapter 17. Managing Culture in Sport OrganizationsTrevor Slack, PhD, and Terri Byers, PhD Organizational Culture Compared to Climate Manifestations of a Sport Organization’s Culture Thick and Thin Cultures One or More Cultures Organizational Culture and Effectiveness Creating, Managing, and Changing a Sport Organization’s CultureChapter 18. Organizational Change in SportTrevor Slack, PhD, and Alex Thurston, PhD The Concept of Change Change as Paradox Perspectives on Organizational Change What Causes Organizational Change? Resistance to Change Dealing With Resistance and Implementing Change Stages of the Change Process Innovation in Sport OrganizationsChapter 19. Leadership and Sport OrganizationsTrevor Slack, PhD, and Terri Byers, PhD Traditional Approaches to Leadership Charismatic and Transformational Leadership Modern Approaches to Leadership: Beyond Idealistic Views of LeadersPart IV. Contemporary Issues in Sport OrganizationsChapter 20. Mental Health and Sport OrganizationsMeghan Thurston, DClin Psy, PhD, Jon Arcelus, LMS, GP(T), FRCPsych, PhD, and Alex Thurston, PhD An Introduction to Mental Health Classification Systems Factors That Contribute to Mental Health Difficulties in Sport Mental Health Difficulties Management of Mental Health Difficulties in Sport Role of Mental Health Professionals in SportChapter 21. Technology in Sport OrganizationsTrevor Slack, PhD, and Andy Miah, PhD Research on Technology and Organizations Critiques of the Technology Imperative Microelectronic Technologies Relationship Between Technology and Organizational StructureChapter 22. Sports AnalyticsBill Gerrard, DPhil The Nature of Sports Analytics Moneyball: The Game Changer Analytics in Invasion Team Sports Other Applications of Analytics in Sports OrganizationsChapter 23. Corporate Social Responsibility and Sport OrganizationsChristos Anagnostopoulos, PhD, and Jonathan Robertson, PhD Corporate Social Responsibility Theoretical Perspectives of CSR Multilevel Approach for CSR and Sport OrganizationsChapter 24. Procurement and Sport OrganizationsSue Arrowsmith, QC (hon), DJur A Multidisciplinary Perspective Introduction to Procurement and Its Significance for Sport Organizations Objectives of the Procurement Process Transparency and Competitive Bidding Procurement for Sporting Events Procurement by Sport Federations
£84.00
Human Kinetics Publishers Aquatic Center Marketing
Book Synopsis If you need to make a big impact in promoting and growing your aquatic facility, then you need Aquatic Center Marketing. Written by an industry veteran whose novel approach to marketing has garnered numerous national and international awards, this book delivers practical, affordable, and innovative marketing ideas for any new or existing aquatic facility, of any type and size. Whether you work for a municipal pool or a commercial property, the tried-and-tested techniques in Aquatic Center Marketing can help your facility flourish: Increase membership Reenergize attendance to keep guests coming back for more Establish your facility's image in the community Reinforce the value of aquatics as an enjoyable lifelong activity You'll find chapters on topics such as brand management, market development, guest communications, and how to be effective with limited funding. Learn how the design and signage in your facility can work to excite guests and keep them coming back throughout the season. Understand how to get the most out of your electronic and social media efforts and how to use fun events and themes to attract specific audiences. Then see real-life examples in case studies and stories that demonstrate the practical solutions in action. Create memorable experiences for your guests and make your aquatic facility a success. Aquatic Center Marketing is full of realistic, practical ideas that anyone managing an aquatic facility can quickly put to good use to grow the facility and increase the bottom line. Trade Review“Aquatic Center Marketing is loaded with creative and proven ideas to keep the buzz going about your pool or waterpark and build your brand. A must-have resource, whether you are new to aquatics or a seasoned veteran!”—Jill White, Cofounder of Starfish Aquatics Institute and StarGuard ELITE Table of ContentsPart I. Brand ManagementChapter 1. Develop a Brand IdentityChapter 2. Create Brand Visibility Part II. Market DevelopmentChapter 3. Build Community Consensus Chapter 4. Design to Excite Guests Chapter 5. Appeal to Specific Populations Chapter 6. Price Smartly Part III. Guest CommunicationsChapter 7. Get the Most Out of Media Chapter 8. Maximize Electronic Communication Chapter 9. Turn Lifeguards and Staff Into Ambassadors Part IV. Marketing Without MillionsChapter 10. Use Special Events as Promotions Chapter 11. Enhance the Bottom Line With Corporate Sponsorships
£33.25
Human Kinetics Publishers Contemporary Sport Management
Book SynopsisPreceded by Contemporary sport management / Paul M. Pedersen, Lucie Thibault, editors. Fifth edition. 2014.Table of ContentsPart I. Introduction to Sport ManagementChapter 1. Managing Sport Paul M. Pedersen, PhD; Lucie Thibault, PhD Defining Sport and Sport Management Nature and Scope of the Sport Industry Unique Aspects of Sport Management Sport Management Competencies Future Challenges and Opportunities Learning Aids Chapter 2. Developing a Professional Perspective Sally R. Ross, PhD; Brian P. McCullough, PhD; Susan E.C. Simmons, PhD Professional Preparation Professional Attitude Career Planning and Management Information for Occupational Success Learning Aids Chapter 3. Historical Aspects of the Sport Business Industry Elizabeth A. Gregg, PhD; Brenda G. Pitts, EdD; Paul M. Pedersen, PhD Historical Aspects of Commercialization in Sport Historical Aspects of the Sport Market Critical Thinking in the History of the Sport Business Industry Ethics in the History of the Sport Business Industry Learning Aids Chapter 4. Management Concepts and Practice in Sport Organizations Kathy Babiak, PhD; Kathryn L. Heinze, PhD; Lucie Thibault, PhD Organization Defined Organizational Environment Organizational Effectiveness Organizational Structure Organizational Design Structure and Design of Sport Organizations Strategy Organizational Culture Organizational Change Critical Thinking in Sport Organizations Ethics in Sport Organizations Learning Aids Chapter 5. Managing and Leading in Sport Organizations Shannon Kerwin, PhD; Ming Li, EdD; Laura J. Burton, PhD Theoretical Approaches to Management Management Functions Classifications of Managers Managerial Skills Leadership Decision Making, Authority, and Power Human Resource Management Organizational Diversity Critical Thinking in Sport Managing and Leading Ethics in the Leadership of Sport Organizations Learning Aids Part II. Selected Sport Management SitesChapter 6. Community and Youth Sport Marlene A. Dixon, PhD; Jennifer E. McGarry, PhD; Justin Evanovich, PhD Origins of Community Sport Youth Sport History Definition of Community Sport Size and Scope of Community Sport Types of Community Sport Organizations Management Challenges Adult Community Sport Offerings Youth Sport Offerings Critical Thinking in Youth and Community Sport Ethics in Community and Youth Sport Learning Aids Chapter 7. Interscholastic Athletics Eric W. Forsyth, PhD; Tywan G. Martin, PhD; Warren A. Whisenant, PhD Arrival of Interscholastic Athletics Governance of Interscholastic Athletics Value of Interscholastic Athletics Programs Participation Numbers Operating Models Careers in Interscholastic Athletics Issues Facing Interscholastic Athletics Critical Thinking in Interscholastic Athletics Ethics in Interscholastic Athletics Learning Aids Chapter 8. Intercollegiate Athletics Ellen J. Staurowsky, EdD; Robertha Abney, PhD; Nicholas M. Watanabe, PhD Origins of Intercollegiate Athletics Governance College Sport Finance Intercollegiate Athletics Administrators Critical Thinking in Intercollegiate Athletics Ethics in Intercollegiate Athletics Learning Aids Chapter 9. Professional Sport Jacqueline McDowell, PhD; Amy Chan Hyung Kim, PhD; Natasha T. Brison, PhD Historical Aspects of Professional Sport Unique Aspects of Professional Sport Revenue Sources for Professional Sport Teams Future Challenges Facing Professional Sport Career Opportunities in Professional Sport Critical Thinking in Professional Sport Ethics in Professional Sport Learning Aids Chapter 10. Sport Management and Marketing Agencies Catherine Lahey, MBA, MSBM; Jezali Lubenetski, MBA, MSBM; Danielle Smith, MBA, MSBM Functions of Sport Management and Marketing Agencies Types of Sport Management and Marketing Agencies Careers in Agencies Challenges Facing Agencies Critical Thinking in Agency Activities Ethical Issues in Sport Management and Marketing Agencies Learning Aids Chapter 11. Sport Tourism Heather Gibson, PhD; Sheranne Fairley, PhD; Millicent Kennelly, PhD Tourism and the Tourism Industry Defining Sport Tourism Sustainability and Sport Tourism Critical Thinking in Sport Tourism Ethics in Sport Tourism Learning Aids Part III. Selected Sport Management FunctionsChapter 12. Sport Marketing Ketra L. Armstrong, PhD; Patrick Walsh, PhD; Windy Dees, PhD Developing a Sport Marketing Plan Market Research Critical Thinking in Sport Marketing Ethics in Sport Marketing Learning Aids Chapter 13. Sport Consumer Behavior Andrea N. Geurin, PhD; Cara Wright, PhD; James J. Zhang, PED Understanding the Individual as a Sport Consumer Group Influences on the Sport Consumer Situational Influences on the Sport Consumer Consumer Decision Making in Sport Sport Consumer Behavior Challenges and Issues Critical Thinking in Sport Consumer Behavior Ethics in Sport Consumer Behavior Learning Aids Chapter 14. Communication in the Sport Industry G. Clayton Stoldt, EdD; Stephen W. Dittmore, PhD; Paul M. Pedersen, PhD Theoretical Framework of Sport Communication Strategic Sport Communication Model Media Relations in Sport Community Relations in Sport Critical Thinking in Sport Communication Ethics in Sport Communication Learning Aids Chapter 15. Finance and Economics in the Sport Industry Timothy D. DeSchriver, EdD; Marion E. Hambrick, PhD; Daniel F. Mahony, PhD Current Financial Situation of U.S. Professional Sport Current Financial Situation of U.S. College Athletics Economics of Sport Overview of Financial Management Sources of Revenues and Expenses for Sport Organizations Careers in Financial Management for Sport Organizations Critical Thinking in Sport Finance and Economics Ethics in Sport Finance and Economics Learning Aids Chapter 16. Sport Facility and Event Management Stacey A. Hall, PhD; Amanda L. Paule-Koba, PhD; Brianna Newland, DSM Types of Facilities Facility Management Event Management Critical Thinking in Sport Facility and Event Management Ethics in Sport Facility and Event Management Learning Aids Part IV. Current Challenges in Sport ManagementChapter 17. Legal Considerations in Sport Management Anita M. Moorman, JD; R. Christopher Reynolds, PhD, JD; Amanda Siegrist, JD Basics of Law U.S. Constitution Federal Legislation State Legal Systems Summary of Fundamental Sport Law Components Future Challenges Critical Thinking in Sport Law Ethics in Sport Law Learning Aids Chapter 18. Sociological Aspects of Sport Nicole M. LaVoi, PhD; Mary Jo Kane, PhD; Nancy Lough, PhD Social Significance of Sport Benefits of Sport Dark Side of Sport Sport as a Vehicle for Social Transformation Implications for Sport Managers Critical Thinking in Sport Sociology Ethics in Sport Sociology Learning Aids Chapter 19. A North American Perspective on International Sport Ceyda Mumcu, PhD; Sylvia Trendafilova, PhD; Lucie Thibault, PhD What Is International Sport? Expansion of International Sport Current Issues in International Sport Essentials for Aspiring International Sport Managers Forecasting the Future: International Sport 2014 and Beyond Critical Thinking in International Sport Ethics in International Sport Learning Aids Chapter 20. Analytics in the Sport Industry Kevin Mongeon, PhD; David P. Hedlund, PhD; Ryan Spalding, PhD Sport Analytics Process Sport Analytics Techniques Critical Thinking in Sport Analytics Ethics in Sport Analytics Sport Analytics in Practice Chapter 21. Sport Management Research Nola Agha, PhD; Jess C. Dixon, PhD; Brendan Dwyer, PhD Research Questions Why Sport Managers Need to Understand Research What Is Sport Management Research? Key Concepts Current Challenges in Sport Management Research Future of Sport Management Research Critical Thinking in Sport Management Research Ethics in Sport Management Research Learning Aids
£113.05
Human Kinetics Publishers Research Methods and Design in Sport
Book SynopsisAs the sport management industry continues to grow and evolve, so do the methods for gathering and applying research findings to drive successful sport organizations. Research Methods and Design in Sport Management, Second Edition With Web Resource, imparts modern explanations of research design, implementation, analysis, and assessment that are specific to the discipline of sport management. An invaluable resource for both students and practitioners, the text first helps readers understand the research process and then delves into specific research methods. Special attention is devoted to the process of reading and understanding research in the field, preparing readers to apply the concepts long after reading the text and learning the foundational skills: How to conduct a thorough literature review Theoretical and conceptual frameworks to guide the research process How to develop appropriate research questions and hypotheses TechniqueTable of ContentsPart I. Introduction to Research in Sport ManagementChapter 1. Research Concepts in Sport Management Research Defined Types of Research Research Traditions The Evolution of Sport Management Research SummaryChapter 2. Ethical Issues in Research Protection of Human Subjects Ethical Principles and Guidelines Institutional Review Board Informed Consent Scientific Dishonesty SummaryPart II. The Research ProcessChapter 3. Creation of Research Questions Problem Selection Literature Review Development of a Conceptual Framework Focusing of Research Questions Identification of Variables Clarification of Hypotheses SummaryChapter 4. Research Design Types of Research Design Sampling Determination of Sample Size Reliability Validity SummaryChapter 5. Data Collection and Analysis Nonresponse Bias Preparation of Data for Analysis Scales of Measurement Descriptive Statistics Inferential Statistics Statistical Design Drawing Conclusions SummaryChapter 6. Dissemination of Findings Academic Conference Presentation Academic Journal Selection Manuscript Structure Journal Publication Process Evaluation of Journal Articles SummaryPart III. Research Design in Sport ManagementChapter 7. Surveys Interviews Questionnaires Internet Surveys Questionnaire Development and Design Types of Error SummaryChapter 8. Interviews Interview Techniques Interview Process Data Analysis SummaryChapter 9. Observation Research Methodological Foundations Observation Site Observer Roles Autoethnography in Sport Management Online Observation in Sport Management Data Collection Field Notes Data Analysis SummaryChapter 10. Case Study Research Applied Research Advantages Defining Sport Management Case Study Research Research Versus Teaching Case Studies Design and Implementation Research Preparation Data Collection Data Analysis Case Study Report SummaryChapter 11. Historical Research Academic Perspective Practical Applications Research Prerequisites Topic Selection Source Material Data Analysis Historical Writing SummaryChapter 12. Legal Research Qualities of Legal Research Nature of the Law and Legal Research Legal Research Techniques Sources of Legal Information Design and Implementation SummaryPart IV. Statistical Methods in Sport ManagementChapter 13. Analyses of Structure Importance of Reliability and Validity Cronbach’s Alpha Exploratory Factor Analysis and Principal Component Analysis Confirmatory Factor Analysis SummaryChapter 14. Relationships Between Variables Bivariate Correlation Simple Linear Regression Multiple Regression Path Analysis SummaryChapter 15. Significance of Group Differences T-Test One-Way ANOVA One-Way ANCOVA Factorial ANOVA Factorial ANCOVA One-Way MANOVA One-Way MANCOVA Factorial MANOVA Factorial MANCOVA SummaryChapter 16. Prediction of Group Membership Discriminant Analysis Logistic Regression Cluster Analysis SummaryPart V. Emerging Methods and Trends in Sport Management ResearchChapter 17. Social Network Analysis in Sport Background and History of Social Network Analysis Social Network Analysis in Sport Collecting Social Network Data Analyzing Social Network Data Strengths and Limitations of Social Network Analysis Future Directions for Social Network Analysis in Sport SummaryChapter 18. Sport Analytics Defining Sport Analytics and Its Process Analytical Techniques and Metrics in Sport Team and Player Performance Metrics Sport Business Metrics Sport Analytics Process Examples Summary
£95.04
Human Kinetics Publishers Sports Broadcasting
Book SynopsisWith the thrill of the game and the excitement of documenting captivating moments for sports history, sports broadcasting is one of the most desired jobs among sports and journalism professionals. Designed to provide students with the skills to be successful in their careers, Sports Broadcasting With HKPropel Access is a comprehensive look at the field, with coverage of all aspects of the job that an entry-level sports broadcaster will need to know about. The text begins with the history and background of the sports broadcasting industry. Students will next learn about modern topics that are critical in the business today, with an overview of the various outlets, including television, radio, streaming, and podcasting. They will then dive into lessons on the skills every sportscaster needs for success, including conducting in-person and remote interviews of coaches and players, writing for broadcast versus writing for other channels such as web and mobile devices, shoTable of ContentsChapter 1. History of Sports Broadcasting The Beginnings of Sports Broadcasting on Radio Early Days of Sports Broadcasting on Television Impact of Cable Television The Internet SummaryChapter 2. Business of Sports Broadcasting Ratings Why Live Sports? Rights Deals The Olympics Cable Fees Cord Cutting SummaryChapter 3. Types of Sports Broadcasting National Television Local Television Sports Talk Radio Podcasting Internet Streaming Team Media Live Sports Production SummaryChapter 4. Interviewing Types of Interviews Conducting the Interview Shooting the Interview for Television Interview Access SummaryChapter 5. Writing for Broadcast Types of Stories Broadcast Writing Style Using Sound Bites Writing Different Types of Scripts Script Formatting Example of Scripts SummaryChapter 6. Writing for the Web and Mobile Devices Increased Importance of the Web Writing the Story Writing for Online Writing Style for the Web and Mobile Devices Associated Press Style Rewriting a Story from Broadcast to Print SummaryChapter 7. Shooting Games and Events Types of Shooting Shooting Highlights Shooting Events Shooting Strategies Types of Shots It’s Time to Shoot! Broadcasting Full Games SummaryChapter 8. Television Broadcasting Local or National? Producing a Sportscast Editing Video Anchoring the Sportscast A Day in the Life of a Local Sportscaster SummaryChapter 9. Radio Broadcasting and Podcasting Radio Stories Sports Talk Radio Podcasting SummaryChapter 10. Live Sports Production Play-by-Play Before the Game Starts During the Game Radio Versus Television Play-by-Play Role of the Color Commentator Role of the Sideline Reporter Homer or Impartial? Behind-the-Scenes Jobs of Live Sports Production SummaryChapter 11. Social Media Blogs (The Old Social Media) Types of Social Media Social Media Lingo Impact of Social Media on Sports Broadcasting Setting Up a Social Media Account Proper Use of Social Media Social Media Policies Social Media in Action A Week of @CollegeGameDay Athletes and Social Media SummaryChapter 12. Careers in Sports Broadcasting Be Realistic Getting Relevant Experience Networking The Written Resume The Resume Reel The Online Portfolio Social Media The Job Search SummaryChapter 13. Issues and Ethics in Sports Broadcasting Coverage of Race, Gender, and Sexuality Women in Sports Broadcasting Racial Minorities in Sports Broadcasting Stick to Sports Ethics in Sports Broadcasting Summary
£70.20
University of Nebraska Press On the Sidelines
Book SynopsisOn the Sidelines is an interdisciplinary examination of the current state of gender relations and representation within the sports media industry. Trade Review"[On the Sidelines] is a scholarly discussion that challenges both fans and media professionals to look inward rather than dismiss problems like online trolls, harassment, sexism, and racism as simply the cost of becoming a public figure."—Oskar Garcia, New York Times"On the Sidelines is a smart, compelling, convincing analysis of how contemporary discourses of feminism and neoliberalism converge to form and constrict the female sportscaster subjectivity. Sports broadcasting educators and professionals should read this book and earnestly consider the pragmatic solutions Harrison offers in the conclusion. Women in sportscasting should read this book to better understand how gendered neoliberalism corners them into no-win situations at work. Sport scholars should read this book as a model for making their analysis of women in sports media dance with contradictions and nuance in their arguments."—Jennifer McClearen, Sociology of Sport Journal"Harrison's careful and detailed analysis supports the gradual (and likely contested) social construction of a new normal, one where women can flourish both on and off the sidelines."—Rachel Allison, Gender and Society"Harrison's book offers opportunities for interesting discussions with students on how gender can be analysed within the sport media context as well as the implications of sport and sports media for equality, citizenship and human rights in society."—Britt-Marie Ringfjord, Idrotts Forum“The degree in which female sportscasters still face unwarranted barriers to inclusion and ascension within the industry can only be explicated by understanding how much masculinity is baked into the proverbial cake of sports media. Guy Harrison (and the ten women sportscasters interviewed for this book) reveal these factors superbly.”—Andrew Billings, coauthor of Media and the Coming Out of Gay Male Athletes in American Team Sports“A very important and timely feminist intervention into debates around gendered neoliberalism. On the Sidelines provides a crucial if disturbing look at female sportscasters, shedding light on how sports media is not only a gendered but a profoundly gendering space.”—Catherine Rottenberg, author of The Rise of Neoliberal FeminismTable of ContentsForeword by Julie DiCaro Preface The Pregame Show 1. Postfeminism, White Femininity, and Sportscasting’s Double Standards 2. Sportscasting’s Glass Booth 3. Gendered Offline and Online Harassment in Sportscasting 4. The Woman Sportscaster’s Affective Labor The Postgame Show Notes References Index
£69.70
University of Nebraska Press On the Sidelines
Book SynopsisOn the Sidelines is an interdisciplinary examination of the current state of gender relations and representation within the sports media industry.Trade Review"[On the Sidelines] is a scholarly discussion that challenges both fans and media professionals to look inward rather than dismiss problems like online trolls, harassment, sexism, and racism as simply the cost of becoming a public figure."—Oskar Garcia, New York Times"On the Sidelines is a smart, compelling, convincing analysis of how contemporary discourses of feminism and neoliberalism converge to form and constrict the female sportscaster subjectivity. Sports broadcasting educators and professionals should read this book and earnestly consider the pragmatic solutions Harrison offers in the conclusion. Women in sportscasting should read this book to better understand how gendered neoliberalism corners them into no-win situations at work. Sport scholars should read this book as a model for making their analysis of women in sports media dance with contradictions and nuance in their arguments."—Jennifer McClearen, Sociology of Sport Journal"Harrison's careful and detailed analysis supports the gradual (and likely contested) social construction of a new normal, one where women can flourish both on and off the sidelines."—Rachel Allison, Gender and Society"Harrison's book offers opportunities for interesting discussions with students on how gender can be analysed within the sport media context as well as the implications of sport and sports media for equality, citizenship and human rights in society."—Britt-Marie Ringfjord, Idrotts Forum“The degree in which female sportscasters still face unwarranted barriers to inclusion and ascension within the industry can only be explicated by understanding how much masculinity is baked into the proverbial cake of sports media. Guy Harrison (and the ten women sportscasters interviewed for this book) reveal these factors superbly.”—Andrew Billings, coauthor of Media and the Coming Out of Gay Male Athletes in American Team Sports“A very important and timely feminist intervention into debates around gendered neoliberalism. On the Sidelines provides a crucial if disturbing look at female sportscasters, shedding light on how sports media is not only a gendered but a profoundly gendering space.”—Catherine Rottenberg, author of The Rise of Neoliberal FeminismTable of ContentsForeword by Julie DiCaro Preface The Pregame Show 1. Postfeminism, White Femininity, and Sportscasting’s Double Standards 2. Sportscasting’s Glass Booth 3. Gendered Offline and Online Harassment in Sportscasting 4. The Woman Sportscaster’s Affective Labor The Postgame Show Notes References Index
£21.59
University Press of Mississippi AsianCajun Fusion Shrimp from the Bay to the
Book SynopsisShrimp is easily America’s favourite seafood, but its very popularity is the wellspring of problems that threaten the shrimp industry’s existence. Asian-Cajun Fusion provides insightful analysis of this paradox and a detailed, thorough history of the industry in Louisiana.
£29.71
Simon & Schuster Audio Flash Boys: A Wall Street Revolt
Book Synopsis
£15.99
Skyhorse Publishing Confessions of a Wall Street Insider: A
Book SynopsisAlthough he was a suburban husband and father, living a far different life than the Wolf of Wall Street,” Michael Kimelman had a good run as the cofounder of a hedge fund. He had left a cushy yet suffocating job at a law firm to try his hand at the high-risk life of a proprietary trader and he did pretty well for himself. But it all came crashing down in the wee hours of November 5, 2009, when the Feds came to his dooralmost taking the door off its hinges. While his wife and children were sequestered to a bedroom, Kimelman was marched off in embarrassment in view of his neighbors and TV crews who had been alerted in advance. He was arrested as part of a huge insider trading case, and while he was offered a sweetheart” no-jail probation plea, he refused, maintaining his innocence.The lion’s share of Confessions of a Wall Street Insider was written while Kimelman was an inmate at Lewisburg Penitentiary. In nearly two years behind bars, he reflected on his experiences before incarcerationrubbing elbows and throwing back far too many cocktails with financial titans and major figures in sports and entertainment (including Leonardo DiCaprio, Alex Rodriguez, Ben Bernanke, and Alan Greenspan, to drop a few names); making and losing hundreds of thousands of dollars in daily gambles on the Street; getting involved with the wrong people, who eventually turned on him; realizing that none of that mattered in the end. As he writes: Stripped of family, friends, time, and humanity, if there’s ever a place to give one pause, it’s prison . . . Tomorrow is promised to no one.” In Confessions of a Wall Street Insider, he reveals the triumphs, pains, and struggles, and how, in the end, it just might have made him a better person.Skyhorse Publishing, along with our Arcade, Good Books, Sports Publishing, and Yucca imprints, is proud to publish a broad range of biographies, autobiographies, and memoirs. Our list includes biographies on well-known historical figures like Benjamin Franklin, Nelson Mandela, and Alexander Graham Bell, as well as villains from history, such as Heinrich Himmler, John Wayne Gacy, and O. J. Simpson. We have also published survivor stories of World War II, memoirs about overcoming adversity, first-hand tales of adventure, and much more. While not every title we publish becomes a New York Times bestseller or a national bestseller, we are committed to books on subjects that are sometimes overlooked and to authors whose work might not otherwise find a home.Trade ReviewWhen prosecutors place a political agenda and career ambition over truth and justice, people inevitably get trampled. Michael Kimelman is a perfect example of that collateral damage.” Joe Tacopina, celebrity criminal defense lawyer and owner of the Venezia FC Futbol teamKimelman is guilty of one thing: writing a helluva book. If you want a front row seat to a Wall Street witch-hunt read this.” - Turney Duff, bestselling author of The Buy SideKimelman delivers a taut page-turner that gives readers an inside seat at the real life Billions that are a daily part of the cutthroat world of proprietary traders. He also exposes a criminal justice system in which prosecutors will do anything to win a case and questions of innocence are far less important than notching a victory. In this disturbing and cautionary tale from the inner sanctums of Wall Street to Federal prison, Kimelman ultimately tells a singular and riveting tale of survival and endurance.” - Gerald Posner, author of God's Bankers: A History of Money and Power at the VaticanKimelman’s account as a defendant in the federal criminal justice system provides insights into just how broken and frightening that system has become.” Walt Pavlo, Jr., Forbes columnist and co-author of Stolen Without a Gun"If you like wild rides, you'll love Confessions of a Wall Street Insider, Michael Kimelman's gripping, well-written, memoir of his incredible journey from an associate at the tony law firm Sullivan & Cromwell to the lunacy of day trading, and into the great beyond of Wall Street hedge funds. When he's arrested for insider trading in 2009, the adventure really begins." - William D. Cohan, best-selling author of House of Cards: A Tale of Hubris and Wretched Excess on Wall Street."As most media outlets touted Bharara's record of wins and losses, few looked into the tactics used to win a number of these cases. Now, Michael Kimelman gives us a view of what it was like.... If you work on Wall Street, you owe it to yourself to take a read about the risks you take on when you go to work each day. If you don’t work on Wall Street you owe it to yourself to be informed." - ForbesWhen prosecutors place a political agenda and career ambition over truth and justice, people inevitably get trampled. Michael Kimelman is a perfect example of that collateral damage.” Joe Tacopina, celebrity criminal defense lawyer and owner of the Venezia FC Futbol teamKimelman is guilty of one thing: writing a helluva book. If you want a front row seat to a Wall Street witch-hunt read this.” - Turney Duff, bestselling author of The Buy SideKimelman delivers a taut page-turner that gives readers an inside seat at the real life Billions that are a daily part of the cutthroat world of proprietary traders. He also exposes a criminal justice system in which prosecutors will do anything to win a case and questions of innocence are far less important than notching a victory. In this disturbing and cautionary tale from the inner sanctums of Wall Street to Federal prison, Kimelman ultimately tells a singular and riveting tale of survival and endurance.” - Gerald Posner, author of God's Bankers: A History of Money and Power at the VaticanKimelman’s account as a defendant in the federal criminal justice system provides insights into just how broken and frightening that system has become.” Walt Pavlo, Jr., Forbes columnist and co-author of Stolen Without a Gun"If you like wild rides, you'll love Confessions of a Wall Street Insider, Michael Kimelman's gripping, well-written, memoir of his incredible journey from an associate at the tony law firm Sullivan & Cromwell to the lunacy of day trading, and into the great beyond of Wall Street hedge funds. When he's arrested for insider trading in 2009, the adventure really begins." - William D. Cohan, best-selling author of House of Cards: A Tale of Hubris and Wretched Excess on Wall Street."As most media outlets touted Bharara's record of wins and losses, few looked into the tactics used to win a number of these cases. Now, Michael Kimelman gives us a view of what it was like.... If you work on Wall Street, you owe it to yourself to take a read about the risks you take on when you go to work each day. If you don’t work on Wall Street you owe it to yourself to be informed." - Forbes
£19.00
Skyhorse Publishing Living the Luxe Life: The Secrets of Building a
Book SynopsisFor Efrem Harkham, hospitality isn’t just a job—it’s a way of life. And that attitude is evident when you walk into any of Harkham’s one-hundred-plus luxury hotels. In a true, rags-to-riches American success story, Harkham built a renowned international hotel brand that is synonymous with comfort and refinement. Part memoir, part business-success book, Living the Luxe Life is the story of Harkham’s success, detailing the secrets behind his accomplishments. Taking a philosophical approach to business, Harkham describes his commitment towards maintaining excellence in all aspects of his life, succeeding in a constantly evolving marketplace, and mentoring employees. He firmly believes that this method is the best way to provide his customers with a superior product. Additional chapters expand on Harkham’s business model, touching on his belief in the importance of philanthropy, education, and patience in building a strong and successful business. Profound and insightful, Living the Luxe Life is a must have for any reader who aspires to one day succeed in the business world.Trade Review“Truly enjoyed this inspiring ‘rags to riches’ story from the owner of The Luxe Hotels empire. An amazing success story based on simple truths. How basic and how smart is the idea that ‘showing up’ is key to succeeding: ‘show up’ and demonstrate a strong interest in a job, or an opportunity, hey, then you are halfway home. Apply devotion and unflagging integrity in everything you get involved in. The story is told in a conversational fashion by million-selling rock writer Mark Bego.” —Lori Zelenko, New York Lifestyles Magazine “New York Times best-selling rock & roll author Mark Bego switches tracks for Living the Luxe Life, written with Beverly Hills hotel mogul Efrem Harkham of the Luxe Hotels chain. It is filled with common sense business solutions for individuals and empire builders alike! In today’s economic climate, who doesn’t need advice like that?”—G. H. Harding, The Mac Wire “In Living the Luxe Life, Efrem Harkham and Mark Bego have collaborated on an autobiography that is a celebration of the American Dream. It is full of inspiration, affirmation, and love.” —Jason Grant, Webster Light Grant Communications
£18.04
Skyhorse Publishing The Accidental Philanthropist: From a Bronx
Book Synopsis
£19.99
Mometrix Media LLC Series 7 Exam Prep Book 2023-2024 - 5 Full-Length
Book Synopsis
£34.19
Kendall/Hunt Publishing Co ,U.S. Hotel, Restaurant, and Travel Law: A Preventive
Book SynopsisA student-friendly approach to hospitality law.Hotel, Restaurant, and Travel Law: A Preventive Approach arms future hospitality industry personnel with the legal knowledge needed to enhance the guest's experience and avoid lawsuits. With a focus on prevention, the book aims to minimize the number of lawsuits a hospitality establishment experiences.Hotel, Restaurant, and Travel Law: A Preventive Approach: engages the reader with relevant case studies. Many examples include case questions to further assist student comprehension. provides a concentrated summary of issues addressed in each Chapter through sections titled ""Preventive Law Tips for Managers"". includes updated references to new laws, new cases, technological changes and advancements, and new factual circumstances in the hospitality industry. features new web site references which offer students expanded exposure to Chapter topics. develops critical thinking skills in managers. enhances student ability to read and comprehend the material with plain-English explanations and many subtopics. challenges students with end-of-Chapter questions. Hotel, Restaurant, and Travel Law: A Preventive Approach is organized into four units: Legal Fundamentals for the Hospitality Industry presents the sources and principles of hospitality law, basic court procedures, civil rights issues, and contract law. Negligence presents the legal principles relevant to this topic and many cases that help define the scope of obligations and liability. Relationships with Guests and Other Patrons explores the special responsibilities that hospitality businesses have to their various constituencies. Special Topics addresses food and alcohol liability; legal duties of airlines and car rental companies; employment matters; franchising; copyrights and trademarks; licensing; travel agents; and laws relevant to casinos, theme parks, spas, and hotel condominiums.
£109.60
Manchester University Press The Future of U.S.–India Security Cooperation
Book SynopsisThis book deals with the evolution, current status and potential of U.S.-India strategic cooperation. From very modest beginnings, the U.S.-India strategic partnership has developed significantly over the last decade. In considerable part, this growth has stemmed from overlapping concerns about the rise and assertiveness of the People’s Republic of China, as well as the instability of Pakistan. Despite the emergence of this partnership, significant differences remain, some of which stem from Cold War legacies, others from divergent global strategic interests and institutional design. In spite of these areas of discord, the overall trajectory of the relationship appears promising. Increased cooperation and closer policy coordination underscore a deepening of the relationship, while fundamental differences in national approaches to strategic challenges demand flexibility and compromise in the future.Table of ContentsIntroduction: An unnatural partnership? The future of U.S.–India strategic cooperation – Šumit Ganguly and M. Chris MasonPart I Military-to-military cooperation1 Less than meets the eye: a critical assessment of the military-to-military dimension of the U.S.–India security partnership – M. Chris Mason2 Faltering friends: U.S.–India military cooperation in the twenty-first century – Abhijnan RejPart II Cybersecurity cooperation3 U.S.–India relations on cybersecurity: an important moment for strategic action on collective cyberdefense – Jamil N. Jaffer4 From intention to action: challenges in cyberdefense cooperation for the U.S. and India – Bedavyasa MohantyPart III Nuclear stability cooperation5 Southern Asia in a decaying nuclear order: regional strategic dilemmas and U.S. policy approaches toward India – Frank O’Donnell6 Enhancing nuclear stability in South Asia: the view from New Delhi – Rajesh RajagopalanPart IV Space cooperation7 U.S.–India strategic partnership in space: a path toward cooperation – Victoria Samson8 U.S.-India space cooperation: an Indian view – Rajeswari Pillai RajagopalanPart V Counterterrorism cooperation9 The U.S.–India counterterrorism relationship: striking the balance – Tricia Bacon10 Indo-U.S. counterterrorism cooperation: a bumpy road – Manoj JoshiPart VI Intelligence cooperation11 A vision for future U.S.–India intelligence cooperation – Carol V. Evans12 Natural alliance: enhancing India–U.S. intelligence cooperation – Saikat DattaPart VII Defense technology cooperation:13 U.S.–India defense technology sharing and manufacturing: legacies of defense organizational processes – Frank O’Donnell14 “Make in India”: a problem for bilateral defense technology cooperation – Pramit Pal ChaudhuriIndex
£63.75
Bristol University Press The Harms of Work: An Ultra-Realist Account of
Book SynopsisAs the percentage of people working in the service economy continues to rise, there is a need to examine workplace harm within low-paid, insecure, flexible and short-term forms of ‘affective labour’. This is the first book to discuss harm through an ultra-realist lens and examines the connection between individuals, their working conditions and management culture. Using data from a long-term ethnographic study of the service economy, it investigates the reorganisation of labour markets and the shift from security to flexibility, a central function of consumer capitalism. It highlights working conditions and organisational practices which employees experience as normal and routine but within which multiple harms occur. Challenging current thinking within sociology and policy analysis, it reconnects ideology and political economy with workplace studies and uses examples of legal and illegal activity to demonstrate the multiple harms within the service economy.Trade Review“…an exciting progression for social harm studies that offers tangible insight into how harm occurs in all facets of the workplace. I would recommend it to those influencing policy as providing concrete analytical tools for the design of labour market policies that can reduce harm... [and] academics who are already involved in the study of social harm as well as those wishing to gain a good overall insight into the field.” People, Place and PolicyTable of ContentsIntroduction; Chapter 1 – Reinterpreting social harm; Chapter 2 – Restructuring labour markets; Chapter 3 – Organisational culture and management practice; Chapter 4 – The absence of stability; Chapter 5 – The absence of protection; Chapter 6 – The positive motivation to harm; Chapter 7 – The violence of ideology; Conclusion.
£73.09
Bristol University Press The Harms of Work: An Ultra-Realist Account of
Book SynopsisThis is the first book to discuss workplace harm through an ultra-realist lens and examines the connection between individuals, their working conditions and management culture. It investigates the reorganisation of labour markets and the shift from security to flexibility, a central function of consumer capitalism and highlights working conditions and organisational practices which employees experience as normal and routine but within which multiple harms occur. Reconnecting ideology and political economy with workplace studies, it uses examples of legal and illegal activity to demonstrate the multiple harms within the service economy.Trade Review"Drawing on original and insightful ethnographic research, this book is indispensable for academics, practicioners and policy makers interested in the harms associated with contemporary service work. A compelling and thought-provoking read." Sam Scott, University of GloucestershireTable of ContentsIntroduction; Chapter 1 – Reinterpreting social harm; Chapter 2 – Restructuring labour markets; Chapter 3 – Organisational culture and management practice; Chapter 4 – The absence of stability; Chapter 5 – The absence of protection; Chapter 6 – The positive motivation to harm; Chapter 7 – The violence of ideology; Conclusion.
£26.09
Nova Science Publishers Inc International Financial Institutions, Climate
Book SynopsisClimate change is perhaps among the most serious challenges that humankind has ever faced and perhaps the greatest market failure the world has ever seen. At the same time, clean unutilised energy resources around the world are available that could help remedy climate and environmental problems while also improving peoples lives. It is likely that most of the increased demand for energy in the future will be in the developing and emerging world. This is also where most unutilised clean energy sources are located. The challenge of climate change requires strong comprehensive and firm action from the international community. Clean energy projects tend to be large, capital intensive and long term. They require long term commitment from all the players involved as well as mutual trust. International financial institutions (IFIs), including the World Bank Group and regional development banks can play a key role in promoting the use of clean energy sources by facilitating clean energy investment in developing and emerging markets. This book focuses on those challenges, mainly using geothermal energy projects as examples, but also by providing an example of a large hydropower project to illustrate how the funding and risk mitigation instruments of IFIs, as well as national agencies such as export credit agencies (ECA)s, have been used to mobilise funds in a difficult investment environment. The book is divided into eleven chapters. Chapter One discusses the current global investment regime and the absence of an international organisation for investments comparable to the World Trade Organization that focuses on cross border trade. Chapter Two examines the World Bank Group and its emphasis on loans instead of guarantees for capital mobilisation. Chapter Three discusses international financial institutions, including regional development banks and their risk mitigation instruments. Chapter Four focuses on how IFIs can make more use of their instruments to support cross border clean energy projects in developing and emerging economies. Chapter Five assesses the effectiveness of the risk mitigation instruments used by the World Bank Group. Chapter Six analyses the upfront development costs associated with geothermal development and geothermal projects. Chapter Seven analyses the costs and benefits of deploying public-private partnerships for clean energy projects. Chapter Eight focuses on contested multilateralism and the recent establishment of new international financial institutions under Chinese leadership, i.e. the Asian Infrastructure Investment Bank and the New Development (BRICS) Bank. Chapter Nine examines Iceland with its geothermal cluster as well as how developing and emerging countries could learn from Icelands experience. Chapter Ten analyses selected cross border clean energy projects, including geothermal and hydropower, and shows how various funding and risk mitigation instruments have been used in practice. Chapter Eleven stresses the urgency for global action to address the climate crisis facing humankind. Finally, the concluding chapter shows how international financial institutions can be key instruments for successful global climate solutions. The book draws on the authors experience in three continents (Africa, Asia and Europe) as a staff member of the World Bank Group.
£92.79
Nova Science Publishers Inc U.S. Assistance to Foreign Military & Security
Book Synopsis
£120.79
Nova Science Publishers Inc Security Risks: Assessment, Management & Current
Book SynopsisSecurity is one of the key pillars on which a stable society is built, and which guarantees the rights of its members. One of the modern strategies -- human security -- potentiates that economy, environment, security, social conditions and law are the main attributes and functions that provide citizen''s with prosperity, a sense of safety and integrity. Good socio-economic conditions, healthy environment and respect for human rights provide a state with political and democratic strength. It also allows for business to be stronger and progressive. This edition aims to provide some of the key challenges for modern societies so that scientists may explain them and give some solutions for better risk and crisis management. Scientists and researchers from different areas and universities analysed risks from areas of IT, global health, migrations, social engineering, nuclear weaponry, environmental protection, private anti-crime business and different security policies. One of the aims of this edition is to explain how important it is to recognise all different challenges, not to neglect them, but to provide them with all possible legal solutions, technical solutions and knowledge to protect people, society and state from qualitatively different risks and consequences. Through this edition, experts and researches have tried to provide actual reviews of challenges of the twenty-first century and possible solutions for their understanding, prevention and/or minimalising damages in emergency situations.
£195.19
Nova Science Publishers Inc Mass Customisation in Sports: An Insight to the
Book Synopsis
£148.79
Nova Science Publishers Inc Service Leadership: Tools to Assess Knowledge,
Book SynopsisHow can leadership in service economies be developed and nurtured? This issue is of the utmost importance, because the mode of production and requirements of the leaders are different in manufacturing and service economies. While the focus in manufacturing industries is on do things right, the focus of services economies is on do the right things. In this book, the authors start out with the Service Leadership Model as well as the ingredients for Service Leadership knowledge, attitude and behaviors (i.e., skills). Second, psychometric properties of three validated measures on Service Leadership knowledge, attitude and behavior are presented. In these chapters, the internal consistency, convergent validity and factorial validity of the measures are presented. Third, the psychosocial correlates and norms associated with these three measures of Service Leadership are presented. Through these chapters, the authors attempt to establish the psychometric properties and norms of the scales assessing Service Leadership knowledge, attitude and behavior. It is their humble wish that the related work and the developed assessment tools can be used in the training, personnel decisions, intervention and research contexts.
£163.19
Nova Science Publishers Inc United States Embassies: Construction, Security
Book SynopsisFollowing terrorist attacks against the U.S. embassy in Beirut, Lebanon, in 1983, the U.S. Department of State began an embassy construction program -- known as the Inman program -- to protect U.S. personnel. However, the U.S. Department of State completed only 24 of the 57 planned construction projects, in part due to poor planning, systemic weaknesses in program management, difficulties acquiring sites, schedule delays, cost increases, and subsequent funding limitations. Following the demise of the Inman program in the early 1990s, very few new construction projects were initiated until after the two 1998 embassy bombings in Africa. Following those attacks, the Secure Embassy Construction and Counterterrorism Act of 1999 required the U.S. Department of State to maintain a list of diplomatic facilities to be scheduled for replacement based on their vulnerability to attack. The U.S. Department of State determined that diplomatic facilities at over 180 posts -- more than half of U.S. overseas missions -- needed to be replaced to meet security standards. By 2016, over 30,000 staff were moved into more secure facilities. From October 2012 to September 2016, State evacuated overseas post staff and family members from 23 overseas posts in response to various threats, such as terrorism, civil unrest, and natural disasters. Overseas posts undergoing evacuations generally experience authorised departure or ordered departure of specific post staff or family members, potentially leading to suspended operations. On 29 September 2017 the U.S. Department of State ordered the departure of nonemergency personnel assigned to the U.S. Embassy in Havana, Cuba, as well as their families, in order to minimise the risk of their exposure to harm because of a series of unexplained injuries suffered by embassy personnel since November 2016.
£138.39
Nova Science Publishers Inc Coast Guard: Capabilities and Challenges for the
Book SynopsisThe Coast Guard, within the Department of Homeland Security (DHS), is charged with preventing loss of life, injury, and property damage in the maritime environment through its SAR mission. It maintains over 200 stations with various assets, such as boats and helicopters (depending on the station), along U.S. coasts and inland waterways to carry out this mission, as well as its other missions such as maritime security. Chapter 1 will review: the status of the Coast Guard's recapitalisation program; new technologies that could assist the Coast Guard; maintenance requirements of its ageing vessels; operating costs for the new vessels; and shoreside infrastructure needs and priorities. The Coast Guard's missions in the Arctic include: defense readiness, ice operations, marine environmental protection, and ports, waterways and coastal security. Chapter 2 discusses the Coast Guard's Arctic capabilities. Chapter 3 addresses the extent to which the Coast Guard has (1) a sound process for analysing the need for its boat stations and (2) taken actions to implement its boat station process results.Table of ContentsFor more information, please visit our website at:https://novapublishers.com/shop/coast-guard-capabilities-and-challenges-for-the-future/
£163.19
Nova Science Publishers Inc A Closer Look at Tax Credits
Book Synopsis
£138.39
Nova Science Publishers Inc The Anthropology of Tourism Security
Book SynopsisAs a concept, tourism security has recently occupied a central position not only in tourism and hospitality fields but also in the social imaginary. The post-Westphalian nation states devote considerable energy and resources to fight against the radicalized groups but the fact is that terrorism still remains a big problem and is very hard to resolve. Unlike other past decades, today foreign tourists and journalists are targeted by these radical cells. In view of this, a book, which revolves around tourism security, is not only necessary but represents an unquestionable urgency. In this editorial project, the authors gather 9 seminal chapters which discuss-from different perspectives-the anthropological nature of tourism security as well as the next steps to follow in the years to come. Oscillating from ISIS and terrorism to climate change, without mentioning security on board of cruises or health issues, this book situates as a must-read work, which sheds light on the dichotomies between the needs of further security and the attractiveness of destinations.Table of ContentsPrefaceHow Will Tourism Security Change in a Post-Isis World?Tourism Security after Climate ChangeCruise Crimes: Onboard, OnshoreReconsidering Security in Tourism and HospitalityThe Anthropology of Heritage and Cultural TourismCruise Holiday or Deep Sea TerrorIslamophobia, Racism and Critical Race TheoryThe Reasons behind the Difficulties of Western States to Erradicate Terrorism: Who Are the Real Terrorists?The Interchange between Tourism Surety and Health IssuesAbout the AuthorsIndex.
£113.59
Nova Science Publishers Inc Walking the Ground: Making American History. A
Book SynopsisThis second book of the Edwin Cole Bearss memoir begins with his first days in a 40-year career in the National Park Service. Beginning as the Park Historian at the Vicksburg National Military Park in September, 1955, the book covers his rise to Chief Historian, now Emeritus. He has always professed the importance of walking the ground to understand the outcomes of all battles, but particularly those that created, and then consecrated, the United States of America. Said to know more about Civil War battlefields than any other historian of his time, this book describes how he helped create and interpret much of our American history. He first learned the importance of "walking the ground" when in combat on the Pacific island of New Britain. There, a few inches of earth saved his life after having four Japanese bullets tear into him at what Marines would soon dub "Suicide Creek." His early years in Montana, the account of this action on New Britain, his chance meeting with the actor and fellow Montanan Gary Cooper, and his 27 months in hospitals is published in the book Walking the Ground: From Big Sky to Semper Fi also by NOVA. His Government career created National Parks and Presidential Historic Parks, including his direct relationships with President Lyndon B. Johnson and President Jimmy Carter. He created and improved many parks, and thus, made the history that Americans see and read when they experience these important American lands, battlefields and buildings. Ed Bearss has made indelible marks on the American landscape, and in so doing, defined much of the historical culture of the United States. His contribution to our understanding of American history is immense. He is the author of 140 National Park Service reports, more than any other person to work for the National Park Service.The quality and popularity of his tours and books are rare among present-day historians. He has mentored generations of younger historians who now teach American history, and continue along the path he has pioneered. He has frequently testified before Congress, was interviewed by television reporters and guided senior-level Government officials in critical events in American history. Ed Bearss became a television celebrity following his appearance to mass television audiences who watched the Ken Burns Civil War Series on PBS, leading to great demand in Bearss-led battlefield history tours. For those many U.S. history adventurers who have experienced his history tours, Ed Bearss'' words and mannerisms leap from the page as we follow him walking Pickett''s Charge at the Gettysburg; track John Wilkes Booth''s escape route after assassinating President Abraham Lincoln; recount George Armstrong Custer''s battlefield defeat by Native Americans whose families he had attacked along the Little Big Horn River; and words describing the WWI American sacrifice at Belleau Wood of U.S. Marine mythology. This book will explain Ed Bearss'' unsurpassed contribution to the making of American history and the strengthening our collective culture.
£106.39
Bloomsbury Academic A Beautiful Shame
£25.98
SAGE Publications Inc Managing Hospitality Organizations: Achieving
Book Synopsis"A perfect book for any Hospitality program, excellent instructor support, and a good resource for students." –Denise A. Braley, Mitchell College Today’s economy is dominated by the rapidly growing service sector. Even businesses primarily selling goods are reinventing their image and positioning themselves as service providers. Managing Hospitality Organizations: Achieving Excellence in the Guest Experience takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Authors Robert C. Ford and Michael C. Sturman emphasize the critical importance of focusing on the guest and creating that unforgettable customer experience. Whether your students will be managing a neighborhood café, a convention center, or a high-end resort hotel, they will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. The Second Edition includes new coverage of technology, sustainability, sexual harassment, diversity and inclusion, and ethical leadership. Give your students the SAGE edge! SAGE edge offers a robust online environment featuring an impressive array of free tools and resources for review, study, and further exploration, keeping both instructors and students on the cutting edge of teaching and learning.Trade Review"A perfect book for any Hospitality program, excellent instructor support, and a good resource for students." -- Denise A. Braley"The book is a great addition to both classroom instruction and scholarly literature of the hospitality and service field. It covers various management tactics on service responsibilities, problems, and approaches to solutions. It challenges readers to identify issues associated with the problem and think outside the box to solve problems in the workplace. This is one of the most needed and highest-quality books we have in the field." -- Wei Wang"This detail oriented book not only covers key concepts but utilizes real-life examples to make the content more convincing and validated. It is also a good book for in-class discussions and application practices." -- Chih-Lun Yen"A wide-ranging comprehensive text, looking at key contemporary issues in hospitality." -- Alistair Williams"We all know how important it is to turn customers into "Raving Fans"—but getting everyone in an organization on board takes thoughtful action. Managing Hospitality Organizations offers fourteen principles of service that prove when you serve your people well, they will pass that service on to your customers. Whether you are a student or a manager on the front lines, if you want to create "Raving Fans", this book is for you!" -- Ken Blanchard"Although Bob credits me as the ‘Father of Guestology’, he and Mike have developed the concept of Guestology into an entire book that perfectly captures what it means to manage an organization from the guest′s point of view. This is an excellent text to learn how to use the management philosophy I and my team pioneered to ensure that in every phase of the business, from the planning and design of new parks and attractions to their everyday operations, all Disney cast members are focused on satisfying and exceeding the Guest′s wants, needs, and expectations." -- Bruce Laval"The second edition of Robert Ford and Michael C. Sturman′s excellent text, Managing Hospitality Organizations, is a must read for students pursuing careers in the business of hospitality and the faculty who facilitate their learning. This new edition retains the right mix of theory and practice that students need, call it the art and science of hospitality, while incorporating key changes to how hospitality businesses interact with and satisfy their customers today, including the evolving role of technology in service strategies, systems and staffing and the changing nature of customers themselves. I congratulate the authors on a job well done!" -- Michael D. Johnson, Ph.D., PresidentTable of ContentsForeword Preface Acknowledgments About the Authors Introduction SECTION I. THE HOSPITALITY SERVICE STRATEGY 1. The Basics of Wow! The Guest Knows Best Introduction Guestology: What is it? The Guest Experience Guest Expectations Quality, Value, and Cost Defined The Importance of Guestology Lessons Learned 2. Meeting Guest Expectations through Planning Introduction Three Generic Strategies The Hospitality Planning Cycle Assessing the Environment Assessing the Organization Itself: The Internal Assessment Vision and Mission Statements Developing the Service Strategy Action Plans Involving Employees in Planning The Uncertain Future Lessons Learned 3. Setting the Scene for the Guest Experience Introduction Creating “The Show” Why is the Environment Important? A Model: How the Service Environment Affects the Guest Lessons Learned 4. Developing the Hospitality Culture: Everyone Serves! Introduction The Importance of Leaders The Importance of Culture Culture as a Competitive Advantage Beliefs, Values, and Norms Culture and the Environment Communicating the Culture Changing the Culture Lessons Learned SECTION II. THE HOSPITALITY SERVICE STAFF 5. Staffing for Service Introduction The Many Employees of the Hospitality Industry The First Step: Study the Job The Second Step: Recruit a Pool of Qualified Candidates The Third Step: Select the Best Candidate The Fourth Step: Hire the Best Applicant The Fifth Step: Make the New Hire Feel Welcome The Sixth Step: Turnover—Retaining the Best and Selecting People out of an Organization Lessons Learned 6. Training and Developing Employees to Serve Introduction Employee Training Developing a Training Program Types of Training Training Methods Challenges and Pitfalls of Training Employee Development Lessons Learned 7. Serving with a Smile: Motivating Exceptional Service Introduction Motivating Employees The Needs People Have The Rewards Managers can Provide Ways Rewards Can Motivate How Managers and Leaders Provide the Right Direction Lessons Learned 8. Involving the Guest: The Co-Creation of Value Introduction The Guest Can Help! Strategies for Involving the Guest Determining Where Co-Production Makes Sense One Last Point: Firing the Guest Lessons Learned Section III. The Hospitality Service Delivery System 9. Communicating for Service Introduction The Challenge of Managing Information Information and the Service Product Information and the Service Setting Information and the Delivery System Decision Support Systems The Hospitality Organization as an Information System Lessons Learned 10. Planning the Service Delivery System Introduction Planning and Designing the Service Delivery System Developing the Service Delivery System Planning Techniques Targeting Specific Problem Areas in Service Delivery Systems Lessons Learned 11. Waiting for Service Introduction Capacity and Psychology: Keys to Managing Lines Queuing Theory: Managing the Reality of the Wait Managing the Perception of the Wait Service Value and the Wait Lessons Learned 12. Measuring and Managing Service Delivery Introduction Techniques and Methods for Assessing Service Quality Measuring Service Quality After the Experience SERVQUAL Finding and Using the Technique that Fits Lessons Learned 13. Fixing Service Failures Introduction Service Failures: Types, Where, and Why The Importance of Fixing Service Failures Dealing With Service Failures Recovering From Service Failure Lessons Learned 14. Service Excellence: Leading the Way to Wow! Introduction The Three Ss: Strategy, Staffing, and Systems Hospitality and the Future Leading the Way Into the Future Leading and Managing It all Begins—and Ends—with the Guest Lessons Learned Glossary Additional Readings Index
£116.85
De Gruyter Fintech: The New DNA of Financial Services
Book SynopsisThis extraordinary book, written by leading players in a burgeoning technology revolution, is about the merger of finance and technology (fintech), and covers its various aspects and how they impact each discipline within the financial services industry. It is an honest and direct analysis of where each segment of financial services will stand. Fintech: The New DNA of Financial Services provides an in-depth introduction to understanding the various areas of fintech and terminology such as AI, big data, robo-advisory, blockchain, cryptocurrency, InsurTech, cloud computing, crowdfunding and many more. Contributions from fintech innovators discuss banking, insurance and investment management applications, as well as the legal and human resource implications of fintech in the future.Table of ContentsIntroduction Disruption of the Financial Services Industry Singapore as a Fintech Ecosystem Landscape of Fintech Startup Companies Technology and Tools VR, Mobile and Cloud Software Development Tools Data Science and Analysis Data Science and Big Data AI and Machine Learning Overview AI and Machine Learning Techniques Distributed Ledger Blockchain and DLT Blockchain Implementation Examples Cryptocurrencies and Bitcoin Banking and Insurance Applications Digital Payment Systems Asset Servicing—Corp Bk, Trade Fin, Ops, Setmt, Credit Lending and Crowdfunding InsurTech Investment Management Applications Roboadvisory and Asset Allocation Portfolio Management and Risk Analysis Capital Markets, Exchanges and Trading Regulation and Governance Applications Regulation: RegTech Cybersecurity and Cybercrime AML, Fraud Risk, Enterprise Risk, KYC Non-finance Applications HealthTech ConsumerTech Implications of Fintech Legal Implication of Fintech HR Implications of Fintech—People, Jobs, Skills, Locations
£38.48
De Gruyter Fintech in a Flash: Financial Technology Made
Book SynopsisThe financial services technology industry is booming and promises to change the way we manage our money online, disrupting the current landscape of the industry. Understanding fintech’s many facets is the key to navigating the complex nuances of this global industry. Fintech in a Flash is a comprehensive guide to the future of banking and insurance. It discusses an array of hot topics such as online payments, crowdfunding, challenger banks, online insurance, digital lending, big data, and digital commerce. The author provides easy to understand explanations of the 14 main areas of fintech and their future, and insight into the main fintech hubs in the world and the so-called unicorns, fintech firms that have made it past a $1 billion valuation. He breaks down the key concepts of fintech in a way that will help you understand every aspect so that you can take advantage of new technologies. This detailed guide is your go-to source for everything you need to confidently navigate the ever-changing scene of this booming industry.Table of ContentsIntroduction New Entrants to Banking Rethinking Payments and Remittances Digital Lending Innovation Commercial Banking Transformation Next Generation Commerce Crowdfunding and Crowdinvesting Innovative Wealth Management The power of big data The Internet of things Blockchain and Distributed Ledgers The Rise of Insurtech Identification, Cybersecurity, and Regtech
£18.38
De Gruyter Fintech Founders: Inspiring Tales from the
Book SynopsisOver 70 in-depth interviews of Fintech Founders provide lessons from some of the most successful fintech entrepreneurs that will help you understand the challenges and opportunities of applying technology and collaboration to solve some key problems of the financial services industry. This book is for entrepreneurs, for people working inside of large organizations and everyone in between who is interested to learn the secrets of successful entrepreneurs. In this advice-filled resource, Rubini gathers advice that comes from a diverse range of financial services niches including financing, banking, payments, wealth management, insurance, and cryptocurrencies, to help you harness the insights of thought leaders. Those working inside the financial services industry and those interested in working in or starting up businesses in financial services will learn valuable lessons on how to take an idea forward, how to find the right business founders, how to seek funding, how to learn from initial mistakes, and how to define and reposition your business model. Rubini also inquires into the future of fintech and uncovers provoking and insightful predictions.
£21.00
De Gruyter The Digital Banking Revolution: How Fintech
Book SynopsisEmergent innovative financial technologies are profoundly changing the way in which we spend, move and manage our money, unlike ever before, and traditional retail banks are facing stiff competition. The global financial crisis in 2007–2009 led to large losses, and even the collapse of a significant number of established banks shaking the trust of financial customers worldwide. The Digital Banking Revolution is an insightful look at how financial technology and the rapid rise of financial technology companies have brought welcome changes offering flexibility to the banking industry. The book offers a unique perspective on the consumerization of retail banking services. It delves into the many changes that financial innovations have brought about in banking, the main financial disruptors, the new era of "banking on the go," and financial innovations from countries around the world before concluding with a discussion on the future of banking including optimizing structures, new strategies for business outcomes, and human resources in the digital era.Table of ContentsIntroduction 1. Overview The past provides lessons Brief history of banking Banking in the modern era Select major international events in banking history An imperfect system – Financial crises The financial crisis of 2007–09 Financial innovation and complexity Regulatory overhaul A new potential role 2. Rapid transformation The customer shift Fintech ‑ overview Fintech ‑ outlook The financial disruptors PayPal Square Amazon Facebook Google Skrill TransferWise Alibaba Bitcoin 3. The digital financial revolution Specific changes which redefined a banking model Loss of customer trust Better service experience The millennials have arrived Mass adoption of smartphones Regulation for the financial consumer More efficient financial services Economics 101 - supply and demand An industry transformed 4. A new era of banking The rise of digital banking firms Banking on the go Contactless cards Check imaging technology Could social media shape the industry? The world of FinTech wearables Notable financial innovators Paym Midata Are bank branches disappearing? Unlocking data for customers From incremental change to total reinvention 5. Financial innovations from around the world Global FinTech Australia Turkey Iceland New Zealand Norway and Sweden Asia region Africa The Republic of Ireland Poland United States 6. A digital blueprint for banks Digital banking value? Maximize use of existing technology Apply minor technology interventions Identified areas for sweeping transformation Cross-Selling in the Digital Era Human resources in the digital era Optimizing structure and incentives Emphasis on business outcomes Devise a new strategy for staff 7. The future of banking References
£35.62
Bloomsbury Publishing PLC Professional Pattern Grading for Women's, Men's
Book SynopsisThis classic text offers students and industry professionals detailed step-by-step instructions and illustrations for grading pattern pieces for women's, men's and children's wear.Table of ContentsIntroduction Section I. Women's Wear Explanation of Women's Wear Grading Difference between sizes Front Bodice Back Bodice Front Skirt Back Skirt Waistbands for Separate Skirt or Pants Sleeve Front Pants Back Pants Collar Notes for Section I Section II. Design Variations Princess Midriff Back Yoke Shawl Collar Blouse - Torso Kimono Sleeve - Wrap Bodice Raglan Sleeve Sleeve and Yoke Cut in One Six Gore Skirt Skirt with Cut-in Pocket Circle Skirt Swim Wear Section III. Menswear Differences between sizes Dress Shirts Sport Shirts Jacket With Lapel Sleeve and Body Cut In One Shirt With One piece Raglan Sleeve Trousers Knitted Briefs or Bikini Section IV. Children's Wear Explanation of Size Ranges Children - 2 through 6X Girls - 7 through 14 Boys - 6 through 18
£95.00
Bloomsbury Publishing PLC Practical Guide to Patternmaking for Fashion
Book SynopsisThe Practical Guide to Patternmaking for Fashion Design: Juniors, Misses, and Women offers an in-depth look into the techniques and theories of pattern drafting for womens garments. Covering a wide variety of styles, textiles and sizes, this book is useful for pattern courses ranging from introductory to advanced. It provides a sound introduction to the concepts and processes of patternmaking, as well as a more advanced analysis of style and design. The book offers helpful techniques on taking measurements and adjusting the fits of garments for all body sizes, patterns and types of fabrics.Table of Contents* Introduction to Patternmaking * Taking Measurements, Body Forms, Live Models * The Basic Sloper Set * Draping the Basic Sloper Two-dart Bodice and Two-dart Skirt * Dart Manipulation for Bodices, Sleeves, Skirts and Pants * Collar/Neckline Theory and Development * Sleeve Theory and Development * Dart Equivalents as Stylelines, Gathers, Pleats and Release Tucks * Added Fullness/Flares and Added Ease * The Torso Sloper and Its Uses * The Jacket Sloper and Its Uses * The Coat Sloper and Its Uses * The Dartless Jean Sloper and Its Uses * Special Body Forms, Live Models, Contoured Styles * Patterns for Fabric Used on the Bias Grainline, Draping and Drafting * Patterns for Fabrics that Stretch * Patterns for Fabrics that Shrink * Linings * Knock-off Pattern Techniques * Production Pattern Techniques TEXT FEATURES * Measurement guide for junior's, misses' and women's sizes * Size charts
£49.99