Hospitality and service industries Books
Bene Factum Publishing Ltd The Savile Row Cutter: Michael Skinner - Master
Book Synopsis
£23.75
Bene Factum Publishing Ltd Mister Nick: Playing the Field, Sailing the Seas,
Book Synopsis
£19.00
Fitness Information Technology, Inc, U.S. New Sport Management Reader
Book SynopsisThis book provides students and scholars with a selection of the state-of-the-art research and new conceptual thinking in the field of sport management by a diverse and prominent group of researchers. It is the first anthology to situate sport management within the broader frameworks of sport sociology and cultural studies, a process already begun in general business studies. The chapters that comprise this collection are divided into three sections: Part I challenges sport management students and scholars to engage with epistemologies and methodologies associated with critical theory to better contextualise their thinking and research. Part II features critically informed research focused within three key topical areas of sport management: marketing and sponsorship, consumption, and governance and policy development. Thirteen case studies provide wide-ranging examples of research on the global sports industry through which students, professors, and professionals alike can form cross-cultural analyses. Part III presents work on emerging themes such as economic development, human rights, media culture, and sports tourism. Conceived and developed as a clarion call for a more critical, reflexive approach to sport management education and practice, this book is designed to spark debate, discussion, and reflection and to better inform research questions and professional practice in the future. The book is essential reading for all students, scholars, and professionals interested in achieving a better understanding of the globalised nature of the sports industry and to improving future practice and research.
£50.99
Fitness Information Technology, Inc, U.S. Principles of Sport Administration
Book Synopsis
£56.94
Fitness Information Technology, Inc, U.S. Applied Motor Learning in Physical Education &
Book Synopsis
£29.69
Fitness Information Technology, Inc, U.S. Media Relations in Sport: 4th Edition
Book Synopsis
£60.34
Fitness Information Technology, Inc, U.S. Experiential Learning in Sport Management
Book Synopsis
£55.24
Fitness Information Technology, Inc, U.S. Media Relations in Sport 5th Edition
Book Synopsis
£65.44
Fitness Information Technology, Inc, U.S. Human Resource Management for Sports and
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£64.59
Apollo Publishers The Million Dollar Greeting: Today’s Best
Book SynopsisInterviews with innovative business leaders and compelling case studies reveal today's best practices for customer and employee loyalty, high profits and sustainability, and a fulfilling work culture in businesses of all sizes. Dan Sachs guides established and emerging businesses as they strengthen employee morale, customer retention, and profits. In The Million Dollar Greeting, he interviews cutting-edge leaders from large and small companies that are consistently profitable with their success directly tied to exceptional customer satisfaction and employees who rank their company among the top places to work. The original words of the business owners, including their practices, are shared and analyzed by Sachs and instructional takeaways are written for the business world as it exists today and with consideration for expected changes over the coming years. Topics covered include answering the question of what modern-day customer service is and why it matters in the digital age; what interpersonal practices lead to brand loyalty, high financial rewards, and the retention of top employees; how to create a dynamic work culture and the best ways to support employees of different age groups; and what practices will grow increasingly critical for businesses to implement over the coming years. Among the business leaders interviewed in the book and companies given as case examples are: Rob Siefker of Zappos Mark Hoplamazian of Hyatt Hotels Ari Weinzweig of Zingerman’s Delicatessen Steve Hindy of Brooklyn Brewery Mike McDerment of FreshBooks Richard Coraine of Union Square Hospitality Group Paul Speigelman of BerylHealth Jerrod Melman of Lettuce Entertain You Enterprises Nick Sarillo of Nick’s Pizza & Pub For all entrepreneurs, managers, and employees eager to see their company thrive, this insightful volume reveals how to make your business stand out from competitive companies, how to be effective in your position, and how to make sure fulfillment and success define your business in today’s competitive climate and for years to come. Trade Review“Dan Sachs embodies all the principles of hospitality in abundance, and his career is a testament to his passion and dedication for this hard work. His deep knowledge of the industry—and his thoughtful and thorough research—is a gift to anyone who finds fulfillment in hospitality.” —Danny Meyer, CEO of Union Square Hospitality Group and founder of Shake Shack “The Million Dollar Greeting is ‘the real deal’ for anyone trying to build a business that relies on excellent customer service to differentiate its product or service in this age of the internet. Dan Sachs and Janet Scott have distilled the secrets of creating a workforce that is inspired and committed. Particularly valuable is their focus on gaining the best from the millennial generation. And the book is so readable that once you pick it up you will not want to put it down—a remarkable achievement for a business book. I loved it.” —Robin Smith, chairman of Publishers Clearing House “The Million Dollar Greeting is going to help ripple some great thoughts and get people moving more in line with how the world is thinking today, or how more of the world should be thinking.” —Jon Dwoskin, host of the THINK Business with Jon Dwoskin podcast “Dan’s the man, and I loved his book—very team centric. We all know that it takes all of us to get the job done, and you’ve got to focus on the team. Buy his book!” —Chip Lutz, president of Unconventional Leadership and former lieutenant commander in the US Navy “BRAVO Dan Sachs on providing such incredible insights on the roadmaps that guide GREAT Leaders and their organizations. The stories and experiences shared are excellent learning lessons on core values that create terrific companies and cultures, especially as organizations embrace the millennial generation and refocus employee engagement and customer service excellence.” —Misty M. Johanson, dean of the Driehaus College of Business at DePaul University “In The Million Dollar Greeting, Dan Sachs taps into the wisdom of some of the most insightful entrepreneurs in the country. Follow their examples, and your customers will love you.” —Bo Burlingham, Inc. magazine columnist and author of Small Giants: Companies that Choose to Be Great Instead of Big and Finish Big: How Great Entrepreneurs Exit Their Companies On Top “The Million Dollar Greeting is a compelling study of companies that win through the common characteristics of exceptional leadership and corporate cultures authentically focused on serving customers and inspiring employees. Dan Sachs profiles a diverse group of businesses and discerns patterns and lessons that have applicability to all businesses.” —Michael Chae, senior managing director and chief financial officer at the Blackstone Group “Whether your business is in restaurants, hotels, healthcare, or another field, reading The Million Dollar Greeting will make you a more effective leader.” —Douglas Drachman, MD, FACC, director at Massachusetts General Hospital and assistant professor of medicine at Harvard Medical SchoolTable of ContentsForeword by Alwyn Scott Introduction: A Brief (But Necessary) History of Customer Service It All Starts with Hospitality, Baby Section 1: The Evangelists Chapter 1: Zingerman’s: Laser-Focused on Customer Service Chapter 2: Nick’s Pizza & Pub: Employees in Charge Chapter 3: BerylHealth: Everyone Deserves a “Thank You” Section 2: The Transformers Chapter 4: Zappos: If You’re Not Changing, You’re Dying Chapter 5: FreshBooks: It’s All about the Rock Stars—a.k.a. Customer Service Chapter 6: Brooklyn Brewery: Education Section 3: The Pragmatists Chapter 7: Lettuce Entertain You: Consistency for the Brand and the Customer Chapter 8: Union Square Hospitality: Start at Square One—HIRING Chapter 9: Hyatt: Top-Down Empathy Chapter 10: Lessons Learned. Bibliography Acknowledgments
£12.34
De Gruyter Shariah Investment Agreement: The Legal Tool for
Book Synopsis Risk-sharing investment is currently the buzz word in Islamic finance. However, there is an incongruence in applying multilayered and opaque Tijarah contracts for investment purposes. This has contributed to the divergence between Shariah and Common Law and caused tremendous problems and systemic legal risks to Islamic finance. The authors of Shariah Investment Agreement introduce a legal tool in the form of a Shariah Investment Agreement carefully drafted to ensure that it is Shariah-compliant and can be applied in Common Law jurisdictions as well, so as to allow for the execution of risk-sharing investment in Islamic finance. It details the building blocks and key considerations that must be noted when drafting such agreements so the investor and investee will know what to expect when entering into such a contract. Proper implementation of the Shariah Investment Agreement will pave a clear route to a harmonious convergence between Shariah and Common Law and lead to Islamic finance developing further to become a stronger, unstoppable force in the finance industry.
£67.50
De Gruyter Overtourism: Issues, realities and solutions
Book SynopsisOvertourism has become a major concern for an increasing number of destinations as tourism numbers continue to grow, stimulated by general economic and technological growth and the expansion of the global middle class. This, coupled with relentless promotion of tourism by many organisations and destinations, has increased tourism, despite growing opposition to excessive development. This book is the first academic volume to deal with this topic and contains chapters by experienced researchers in the tourism field, taking a multidisciplinary approach to review and explain the subject. The introductory section begins with an overview of the current situation and the forces enabling the appearance of overtourism. This is followed by a number of case studies from a range of destinations around the world, both urban and rural, which share the same problems. The concluding section includes a discussion of potential mitigation methods and approaches and a final assessment of future developments. The focus and relevance of this book are not just for academics, as it offers insights into destinations, enablers and solutions for how to address the issue of overtourism on a wide variety of scales. This book offers globally relevant perspectives on destinations as varied as Venice and Barcelona, that have gained global media attention, as well as less publicised rural areas and developing destinations.
£30.38
De Gruyter Ecopreneurship: Business practices for a
Book Synopsis This research monograph answers the question how sustainability driven entrepreneurs (ecopreneurs) deliver their sustainability goals through their business practices. The research draws on data from 12 case studies set within the food industry. The analysis takes a firm level and a supply chain level perspective and provides insights to the interconnected nature of sustainability goals within and across firms. It provides theoretical propositions that show one approach of how to conduct business in a way that works for the planet and people in addition to shareholders. This presents an alternative understanding of organisational performance that builds the foundation for many avenues of future research into sustainable management. The research combines the remote areas of supply chain management and entrepreneurship at the intersection of sustainability. This novel approach and the insights from the business practice exploration, offer many avenues for further research beyond entrepreneurship and supply chain management. This book will be of interest to academics in management research and also to people with an academic background that work together with sustainability driven and/ or social entrepreneurs, who could benefit from the insights into how sustainability goals are delivered through business practices and the relevant trade-offs faced by ecopreneurs.
£59.25
De Gruyter Trading Options for Edge: A Professional Guide to
Book SynopsisIf you have experience in option trading, or a strong understanding of the options markets, but want to better understand how to trade given certain market conditions, this is the book for you. Mark Sebastian's new edition will teach trade evaluation, using Greeks, trading various spreads under different market conditions, portfolio-building, and risk management. Sebastian's approach will help traders understand how to find edge, what kind of trade under what conditions will capture edge, and how to create and successfully hedge. The book demonstrates how to structure a portfolio of trades that makes more money with less risk.
£32.40
Transcript Verlag Senior Tourism: Interdisciplinary Perspectives on
Book SynopsisThis volume aims to bridge the disciplinary gap between tourism studies and aging studies. It investigates the intersections of tourism and aging from a variety of perspectives that focus on the many ways in which senior tourism is socially constructed and/or individually experienced. The essays tackle key topics ranging from the socio-economic aspects of post-retirement travel to the representations of the traveling elderly in literature, film and media, and the influence of travel on late-life creativity.
£31.19
Sterling Publishers Pvt.Ltd Business of Tourism: Concepts & Strategies
Book SynopsisExamining one of the world''s most important and fastest growing economic sectors, this guide explains the complex tourism phenomenon in its various manifestations. Exploring the subject from a variety of disciplines -- such as economics, psychology, sociology, and geography -- the study also analyses new facets of tourism, including marketing and management, special-interest tourism, travel legislation, and business travel. Featured case studies also provide a global perspective of the tourism industry.
£29.74
Sports Publication Organization and Administration in Physical
Book SynopsisOnly users from an organization (company) who are members of that Organization's Super Administration group or the Orgnaization's Administration group, unless noted otherwise, can perform the actions described in this guide.
£35.62
Jaico Publishing House The International Hospitality Business
Book SynopsisYu explores the global hospitality industry, focusing on the challenges and strategies for operating internationally. The book covers various policy issues, organizational structures, and managerial functions essential for success in foreign markets. Suitable for students and managers.
£9.80
Shubhi Publications Tourism Perspective in the 21st Century
Book SynopsisTourism in the 21st century has become an important activity both for nations states, and individuals.
£23.62
Discovery Publishing House Adventure Tourism
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£27.74
Deep & Deep Publications Financial Services
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£53.99
De Gruyter Smart Analysis of Tourism Policy Efficiency in
Book Synopsis The purpose of this study is to determine the role of tourism in the economy of Bulgaria. In this paper, we present the history of the Bulgarian tourism industry trends from the beginning to its contemporary policy patterns. We apply an econometric methodology consisting of unit root test, cointegration analysis, linear regression, correlation analysis, Granger causality test and 3-D visualizations by IBM Watson Studio based on the statistics for the period 1980-2017. Exploring the link between tourism and the economic development of Bulgaria, the tourism – led - growth hypothesis about Bulgaria is validated for the post-communism period. Our findings show that a relationship between tourism and Bulgaria’s economic development exists. We can conclude that tourism is in part an endogenous growth process. ABSTRACTING & INDEXING Smart Analysis of Tourism Policy Efficiency in Bulgaria for the Period 1980-2017 is covered by the following services: Baidu ScholarBarnes & NobleBayerische StaatsbibliothekBDSBoDBowker Book DataCiandoCNKI Scholar (China National Knowledge Infrastructure)DimensionsEBSCOExLibrisGoogle BooksGoogle ScholarNavigaReadCubeSemantic ScholarTDOne (TDNet)WorldCat (OCLC)X-MOLAdditionally, the proceedings volume is registered and indexed in the Crossref database and accessible on Amazon.
£13.50
I K International Publishing House Pvt. Ltd Training Manual for Food and Beverage Services
Book SynopsisTraining Manual for Food and Beverage Services covers the practical aspects of the food and beverage department (F&B) as required in the hotel industry. It enumerates the food and beverage service techniques and operating procedures in various sub-departments of F&B such as in-room dining, banquets, bars and restaurants. This training manual lays emphasis on the table manners, handling micros, bar set up, beverage services, bar equipment, and cocktails -- elaborating the various cocktail making methods, cocktail recipes along with types of garnishes used in the bar. The manual is not only limited to bar and beverages, but also discusses new upcoming trends in the bar and drinks such as mixology and infusion, along with the role of information technology. With the help of S.O.Ps designed and compiled from various five star hotels it will help students to understand the right procedure of serving food, wine, spirits, cigarettes and cigars to reflect current practices in the industry.The manual is designed to cater to the needs of the students of degree/diploma courses of hotel management and certificate courses of food craft institutes, and is also suitable for F&B professional and aspiring bartenders.Key Highlights: Explains all the standard operating procedures as applicable in five star hotels. Includes photographs, images and tables related to food and beverage service procedures to ease the understanding on concerned topics. Helps in preparing for placement interviews. A detailed restaurant glossary is provided at the end of the book.
£40.46
Nova Science Publishers Inc Exploring Cities and Countries of the World.
Book Synopsis
£177.59
£14.30
Oxford University Press Global Intelligence Oversight
Book SynopsisIn a world that is increasingly unstable, intelligence services like the American CIA and the United Kingdom''s MI6 exist to deliver security. Whether the challenge involves terrorism, cyber-security, or the renewed specter of great power conflict, intelligence agencies mitigate threats and provide decisional advantage to national leaders. But empowered intelligence services require adequate supervision and oversight, which must be about more than the narrow (if still precarious) task of ensuring the legality of covert operations and surveillance activities. Global Intelligence Oversight is a comparative investigation of how democratic countries can govern their intelligence services so that they are effective, but operate within frameworks that are acceptable to their people in an interconnected world. The book demonstrates how the institutions that oversee intelligence agencies participate in the protection of national security while safeguarding civil liberties, balancing among compTrade ReviewThe scholarship on display is impressive...those conversations, and the proposals that came out of them, enrich this dialogue in actionable ways. No one gets the final word on intelligence - but the contributions in this book make for a much better public debate." (From the Preface) The Honorable Jane Harman Director, President and CEO, Woodrow Wilson International Center for ScholarsTable of ContentsContributors Acknowledgments Preface--Why Intelligence Oversight Matters By The Honorable Jane Harman Introduction By Zachary K. Goldman & Samuel J. Rascoff Part I: Transnational Oversight Chapter 1: Intelligence Services, Peer Constraints, and the Law By Ashley Deeks Chapter 2: Oversight Through Five Eyes: Institutional Convergence and the Structure and Oversight of Intelligence Activities By Richard Morgan Chapter 3: Oversight of Intelligence Agencies: The European Dimension By Iain Cameron Chapter 4: Global Change and Megatrends: Implications for Intelligence and its Oversight By Christopher A. Kojm Part II: The Role of the Courts in Intelligence Oversight Chapter 5: The FISC's Stealth Administrative Law By Daphna Renan Chapter 6: In Law We Trust: The Israeli Case of Overseeing Intelligence By Raphael Bitton Chapter 7: Review and Oversight of Intelligence in Canada: Expanding Accountability Gaps By Kent Roach Part III: Executive Branch and Independent Oversight Institutions Chapter 8: The Emergence of Intelligence Governance By Zachary K. Goldman Chapter 9: Presidential Intelligence By Samuel J. Rascoff Chapter 10: Intelligence Oversight: Made in Germany By Russell A. Miller Chapter 11: Intelligence Powers and Accountability in the UK By Jon Moran & Clive Walker Chapter 12: Executive Oversight of Intelligence Services in Australia By Keiran Hardy & George Williams Index
£83.34
Red Globe Press International Tourism An Economic Perspective Macmillan Business
Book SynopsisDefinitions and Trends of International Tourism.- The International Tourism Market in the Destinations of the World.- The Economic Determinants of International Tourism.- Supply in the Accommodation Sector.- Air Transport and Tourism Selling and Marketing the Tourism.- Product Finance and Investment in International Tourism.- The Economic Impact of Tourism.- Tourism Organisations and Tourism Policies.- International Tourism in Industrialised Countries.- International Tourism in Developing Countries.- Trends and Forecasts of International Tourism.
£48.74
Bloomsbury Publishing (UK) Tourism in Global Society Place Culture Consumption
Book SynopsisKEVIN MEETHAN is Senior Lecturer in Sociology at the University of Plymouth where he is also Convenor of the Consumption and Representation research group. His current research into tourism policy at both regional and national levels, focuses on issues concerning globalisation, consumption and cultural change.
£45.27
Sophia Goldberg The Field Guide to Global Payments
£28.99
Lulu Press Pinot Pilot Unabridged Edition
a huge range and FREE tracked UK delivery on ALL orders.
£28.61
iUniverse The Restaurant Survival Bible An Insiders Guide to Successful and Profitable Restaurant Ownership
£14.61
iUniverse So You Want to Buy a Small Hotel A Guide
a huge range and FREE tracked UK delivery on ALL orders.
£18.07
iUniverse Grassroots Marketing For The Restaurant Industry
a huge range and FREE tracked UK delivery on ALL orders.
£14.61
iUniverse Fix It or Pull It Confessions of a Former Field Technician
a huge range and FREE tracked UK delivery on ALL orders.
£18.57
MP-KAN Uni Press of Kansas Once Upon an American Dream The Story of Euro
Book SynopsisFirsthand experience and research shed light on claims that Euro Disneyland is nothing but American cultural imperialism. A former employee goes beyond media bites and academic scorn to examine Europe's love/hate relationship with the park and some of the undiscussed issues surrounding it.
£44.55
Springer Food Hygiene Microbiology and Haccp Third Edition
a huge range and FREE tracked UK delivery on ALL orders.
£76.95
Springer The Cytokine FactsBook
a huge range and FREE tracked UK delivery on ALL orders.
£85.49
Amacom First in Thirst How Gatorade Turned the Science of Sweat Into a Cultural Phenomenon
Book SynopsisAlthough a few other brands hold slim market shares, the fact is that Gatorade single-handedly created the sports drink industry 40 years ago and has absolutely ruled it ever since. Gatorade is an enthralling story, brought to life in bright color and sharp detail in First in Thirst.
£16.14
Press Holdings International, Inc. Start Your Own Travel Agency
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£19.95
Picsie Books The Lean Games and Simulations Book
£61.75
Odyssey Fitness Limited How to Build a SixFigure Personal Training Business
£9.99
Lindaloo Enterprises Toilet Paper Origami on a Roll Decorative Folds and Flourishes for OvertheTop Hospitality
£17.53
Sustainable Living Programs Green Spas and Salons How to Make Your Business Truly Sustainable
£31.46
Flanko Press My Life in Baking Fifty years on
£18.08
Jack and June Publishing Athletes Are Brands Too How Brand Marketing Can Save Todays Athlete
£22.95
LEGARE STREET PR The Twinings in Three Centuries
a huge range and FREE tracked UK delivery on ALL orders.
£21.80
LEGARE STREET PR A History of Pawnbroking Past and Present
a huge range and FREE tracked UK delivery on ALL orders.
£22.75
LEGARE STREET PR Catering Management
a huge range and FREE tracked UK delivery on ALL orders.
£24.65
