Hospitality and service industries Books

Book SynopsisThis book offers traditional perspectives on shopping and tourism and updates current thinking in relation to experiences, and internal and external forces that affect retail change and shopping behaviour. It provides empirical examples on current issues, opportunities, challenges and paradigms in the relationship between shopping and tourism.

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a huge range and FREE tracked UK delivery on ALL orders.

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Book SynopsisThis book provides multi-layered and nuanced perspectives on how drivers of change may influence cultural tourism on a global, national and local level. As such, it contributes to a greater understanding of how cultural tourism will be governed, performed and experienced within a volatile, uncertain and complex future environment.

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Book SynopsisIn this authoritative collection, Professor Andreff presents the most significant articles published over the last decade or so by leading scholars in the field of sports economics. The volumes cover a wide spectrum of approaches to the subject. Some articles delve more deeply into existing issues such as the economic impact of professional sport, sports events and sports facilities. Some extend sports economics into new areas such as the measurement of the overall US sports economy, the economic underdevelopment of sports in developing countries and the global trade in sports goods. Others offer a synthetic view of important recent developments in the field, including the demand for sport, facility finance, the economics of promotion and relegation in sports leagues and competitive balance. Professor Andreff has written a comprehensive new introduction which gives a thorough overview of this topical subject. Table of ContentsContents: Volume I ] Acknowledgements Introduction Wladimir Andreff PART I THE ECONOMIC SIGNIFICANCE OF SPORTS MARKETS 1. Gerd Ahlert (2000), ‘Reasons for Modelling Sports in a Complex Economic Model: Two Examples’ 2. Brad R. Humphreys and Jane E. Ruseski (2009), ‘Estimates of the Dimensions of the Sports Market in the US’ 3. James G. Mulligan and Emmanuel Llinares (2003), ‘Market Segmentation and the Diffusion of Quality-Enhancing Innovations: The Case of Downhill Skiing’ 4. Stefano DellaVigna and Ulrike Malmendier (2006), ‘Paying Not to Go to the Gym’ 5. Lawrence M. Kahn (2007), ‘Markets: Cartel Behavior and Amateurism in College Sports’ 6. Jeffery Borland and Robert Macdonald (2003), ‘Demand for Sport’ 7. Harry Arne Solberg (2006), ‘The Auctioning of TV Sports Rights’ 8. John Gannon, Kevin Evans and John Goddard (2006), ‘The Stock Market Effects of the Sale of Live Broadcasting Rights for English Premiership Football: An Event Study’ 9. Jaume García, Leví Pérez and Plácido Rodríguez (2008), ‘Football Pools Sales: How Important Is a Football Club in the Top Divisions?’ PART II THE ECONOMIC IMPACT OF SPORTING EVENTS AND SPORT FACILITIES 10. Arne Feddersen, Wolfgang Maennig and Philipp Zimmermann (2008), ‘The Empirics of Key Factors in the Success of Bids for Olympic Games’ 11. Holger Preuss (2005), ‘The Economic Impact of Visitors at Major Multi-sport Events’ 12. Robert A. Baade and Victor Matheson (2000), ‘An Assessment of the Economic Impact of the American Football Championship, the Super Bowl, on Host Communities’ 13. Marc Lavoie and Gabriel Rodríguez (2005), ‘The Economic Impact of Professional Teams on Monthly Hotel Occupancy Rates of Canadian Cities: A Box-Jenkins Approach’ 14. Paul M. Downward and Rita Ralston (2006), ‘The Sports Development Potential of Sports Event Volunteering: Insights from the XVII Manchester Commonwealth Games’ 15. Andrew Zimbalist and Judith Grant Long (2006), ‘Facility Finance: Measurement, Trends, and Analysis’ 16. Eva Marikova Leeds, Michael A. Leeds and Irina Pistolet (2007), ‘A Stadium by Any Other Name: The Value of Naming Rights’ PART III PROFESSIONAL SPORTS: ECONOMIC DESIGN, FINANCE AND EFFICIENCY 17. Stefan Szymanski (2003), ‘The Economic Design of Sporting Contests’ 18. Luca Rebeggiani and Davide Tondani (2008), ‘Organizational Forms in Professional Cycling: An Examination of the Efficiency of the UCI Pro Tour’ 19. Dennis W. Carlton, Alan S. Frankel and Elisabeth M. Landes (2004), ‘The Control of Externalities in Sports Leagues: An Analysis of Restrictions in the National Hockey League’ 20. Roger G. Noll (2002), ‘The Economics of Promotion and Relegation in Sports Leagues: The Case of English Football’ 21. Stefan Kesenne (2007), ‘Does a Win Bonus Help to Increase Profit or Wins in Professional Team Sports?’ 22. Wladimir Andreff and Paul D. Staudohar (2000), ‘The Evolving European Model of Professional Sports Finance’ 23. Guido Ascari and Philippe Gagnepain (2007), ‘Evaluating Rent Dissipation in the Spanish Football Industry’ 24. Peter von Allmen (2001), ‘Is the Reward System in NASCAR Efficient?’ 25. Carlos Pestana Barros, Pedro Garcia-del-Barrio and Stephanie Leach (2009), ‘Analysing the Technical Efficiency of the Spanish Football League First Division with a Random Frontier Model’ 26. Fiona Carmichael and Dennis Thomas (2008), ‘Efficiency in Knock-out Tournaments: Evidence from EURO 2004’ Volume II Acknowledgements An introduction to both volumes by the editor appears in Volume I PART I ECONOMIC EQUILIBRIUM, COMPETITIVE BALANCE AND ATTENDANCE 1. Andrew S. Zimbalist (2002), ‘Competitive Balance in Sports Leagues: An Introduction’ 2. John Vrooman (2009), ‘Theory of the Perfect Game: Competitive Balance in Monopoly Sports Leagues’ 3. Luigi Buzzacchi, Stefan Szymanski and Tommaso M. Valletti (2003), ‘Equality of Opportunity and Equality of Outcome: Open Leagues, Closed Leagues and Competitive Balance’ 4. Rodney Fort and James Quirk (2004), ‘Owner Objectives and Competitive Balance’ 5. Stefan Szymanski (2004), ‘Professional Team Sports Are Only a Game: The Walrasian Fixed-Supply Conjecture Model, Contest-Nash Equilibrium, and the Invariance Principle’ 6. Brad R. Humphreys (2002), ‘Alternative Measures of Competitive Balance in Sports Leagues’ 7. Cind Du Bois and Bruno Heyndels (2007), ‘It’s a Different Game You Go to Watch: Competitive Balance in Men’s and Women’s Tennis’ 8. John L. Solow and Anthony C. Krautmann (2007), ‘Leveling the Playing Field or Just Lowering Salaries? The Effects of Redistribution in Baseball’ 9. David Forrest and Rob Simmons (2006), ‘New Issues in Attendance Demand: The Case of the English Football League’ 10. Daniel A. Rascher and John Paul G. Solmes (2007), ‘Do Fans Want Close Contests? A Test of the Uncertainty of Outcome Hypothesis in the National Basketball Association’ 11. Dennis Coates and Brad R. Humphreys (2007), ‘Ticket Prices, Concessions and Attendance at Professional Sporting Events’ PART II LABOUR MARKET FOR TALENTS, PAY AND PERFORMANCE 12. Lawrence M. Kahn (2000), ‘The Sports Business as a Labor Market Laboratory’ 13. Martin B. Schmidt and David J. Berri (2004), ‘The Impact of Labor Strikes on Consumer Demand: An Application to Professional Sports’ 14. Stephen Hall, Stefan Szymanski and Andrew S. Zimbalist (2002), ‘Testing Causality between Team Performance and Payroll: The Cases of Major League Baseball and English Soccer’ 15. Gerald W. Scully (2002), ‘The Distribution of Performance and Earnings in a Prize Economy’ 16. Bernd Frick and Joachim Prinz (2007), ‘Pay and Performance in Professional Road Running: The Case of City Marathons’ 17. Egon Franck and Stephan Nüesch (2008), ‘Mechanisms of Superstar Formation in German Soccer: Empirical Evidence’ 18. Stefan Kesenne (2003), ‘The Salary Cap Proposal of the G-14 in European Football’ 19. David J. Berri, Michael A. Leeds, Eva Marikova Leeds and Michael Mondello (2009), ‘The Role of Managers in Team Performance’ PART III GAME THEORY APPLIED TO SPORTS 20. Mark Walker and John Wooders (2001), ‘Minimax Play at Wimbledon’ 21. Ignacio Palacios-Huerta (2003), ‘Professionals Play Minimax’ 22. David Romer (2006), ‘Do Firms Maximize? Evidence from Professional Football’ PART IV INTERNATIONAL DIMENSIONS IN SPORTS ECONOMICS 23. Madeleine Andreff and Wladimir Andreff (2009), ‘Global Trade in Sports Goods: International Specialisation of Major Trading Countries’ 24. Wladimir Andreff (2001), ‘The Correlation between Economic Underdevelopment and Sport’ 25. Andrew B. Bernard and Meghan R. Busse (2004), ‘Who Wins the Olympic Games: Economic Resources and Medal Totals’ 26. Evan Osborne (2006), ‘Baseball’s International Division of Labor’ 27. Bernd Frick (2009), ‘Globalization and Factor Mobility: The Impact of the “Bosman-Ruling” on Player Migration in Professional Soccer’ PART V ECONOMIC DYSFUNCTIONS IN SPORTS 28. David Forrest, Ian McHale and Kevin McAuley (2008), ‘”Say It Ain’t So”: Betting-Related Malpractice in Sport’ 29. Mark Duggan and Steven D. Levitt (2002), ‘Winning Isn’t Everything: Corruption in Sumo Wrestling’ 30. Wolfgang Maennig (2005), ‘Corruption in International Sports and Sport Management: Forms, Tendencies, Extent and Countermeasures’ 31. Nicolas Eber and Jacques Thépot (1999), ‘Doping in Sport and Competition Design’ 32. Aleksander Berentsen (2002), ‘The Economics of Doping’ 33. Brian L. Goff, Robert E. McCormick and Robert D. Tollison (2002), ‘Racial Integration as an Innovation: Empirical Evidence from Sports Leagues’ 34. Neil Longley (2000), ‘The Underrepresentation of French Canadians in English Canadian NHL Teams’ 35. Robert Hoffmann, Lee Chew Ging, Victor Matheson and Bala Ramasamy (2006), ‘International Women’s Football and Gender Inequality’

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Book SynopsisThe events industry is undergoing fundamental change. Due to the COVID 19 pandemic, this has meant the cancellation and postponement of events and a move towards online and hybrid strategies. Looking to the future, the ‘new normal’ for the events industry will be characterised by a quite different, transformed, events landscape which will require a thorough reimagining and reshaping of existing methods, techniques and practices. 'Reimagining and Reshaping Events: Theoretical and practical perspectives' is a unique and user-friendly text which advances managerial views on how the event industry is transforming. Packed with international real-life case studies and examples, it contextualises theory and illustrates how the industry has had to adapt whilst still considering key technological and sustainability issues. The text examines key priorities such as: * The inclusion of technological advances and the development of online and hybrid strategies; * The design of meaningful experiences considering the environment and sustainability; * Ethical catering choices, environmental and social responsibility; * Adapting to complex event situations and incorporating covid strategies; * Knowledge advancement with current technologies and sustainability practices; * The maintenance of practitioner well-being. Written in a user friendly and engaging style, it provides a blend of theory and practice that adopts a practitioner perspective but draws on theory from a broad range of discipline areas.Trade Review“What a relevant, practical and refreshing read it is for anyone working, or wanting to learn in the event management industry. As a fellow Event Management lecturer in higher education, coupled with having my own event management business, FINALLY we have some practical, relevant literature practical to events and event management on the road to recovery from the covid pandemic” Simon McCuskey, Event practitioner and lecturer, Torrens University, Australia "The chapter on Experience and Event Design provides a contemporary perspective, featuring highly topical issues such as the impact of COVID, virtual and hybrid events, and transformative event experiences. The reader is provided with concise explanations of key theories which are matched with examples, case studies and thinking points, making this a great resource for students and academics." Dr Eliza Kitchen, Lecturer, Tourism & Events, Flinders University, Australia “Great book for undergraduate studies in event management with first rate examples on how events have changed and adapted in light of COVID. The addition of industry profiles at the end of each chapter will certainly appeal to students wanting to learn about their future careers. The chapter on Event Budgeting and Financial Health includes plenty of examples and the tables assists students learning about the application of accounting basics into the management of an event.” Dr. Sandra Cherro Osorio, Head of Program Bachelor of Hospitality Management/Lecturer, Melbourne Polytechnic, AustraliaTable of ContentsPreface About the authors Ch 1 An industry transformed and reimagined: Events after COVID-19 The scope of planned events Careers in the events industry Industry transformation Impacts and changes Industry profile: Sharon Calleja, event sales manager Ch 2 Business development in events Entrepreneurship in the events industry Developing an events business model Event feasibility Business viability and success The bidding process Industry profile: Joe McGrath, Victoria Racing Club Ch 3 Event and experience design The event experience Frameworks to guide the design of event experiences Theming and event design Designing virtual experiences Event design and sustainability Industry profile: Kate Stewart, EBC Advisory Ch 4 Project management and logistics The benefits of project management Key project management principles The five phases of project management Event logistics Successful online events Industry profile: Garth Lategan, The Event Network Australia (TENA) Ch 5 Event budgeting and financial health The nature and importance of an event budget The budgeting process Income strategies Financial statements Financial analysis and decision making Financial health Industry profile: Nicholas Kalogeropoulos Ch 6 Event marketing and brand strategy The scope and nature of event marketing The marketing process Event branding and brand strategy Marketing and communications planning Event sponsorship Industry profile: Georgie Stayches, Fetching Events and Communications Industry profile: Jenny Mitten, brand strategy and leadership expert Ch 7 Legal compliance, risk and crisis management Legal compliance The concept of risk The risk management process Risks and hazards Crowd behaviour and event security Industry profile: Leo Gester, risk management and safety expert, grant writer Ch 8 Hospitality and catering concepts The event catering process How can food safety be ensured? Event menu guidelines Food wastage Industry profile: Conan Gomes, event catering expert Ch 9 Stakeholder engagement and leadership Leadership and power Stakeholder analysis Working with sponsors Networking and social capital Industry profile: Grant Gray, Stakeholder relationship management expert Ch 10 Finding and motivating talent Acquiring talent The motivation of employees and volunteers Industry profile: Annmaree Angelico, expert in HR management and safety Ch 11 Sustainability, evaluation and industry trends The importance of sustainability The business case for sustainability The three pillars of sustainability ISO 20121 Event evaluation frameworks Adapting to event industry trends Industry profile: Meegan Jones, event sustainability expert A final word and reflection by Peter Jones, international event expert Index

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Book SynopsisThe sharing economy is at the centre of number of current debates involving new technologies and innovative services, sustainability, big data and stakeholder engagement. These trends have serious implications for hoteliers, restaurant owners, airlines and car rental companies and service industries as they change the rules of the game across the services industries. This edited volume encourages new theoretical and empirical development on sharing economy studies in the service industries field. This is one of the first academic volumes on this topic to focus on marketing and managerial implications specifically in tourism, services marketing and urban studies. Written by an international team of contributors and using real life case studies, it looks at issues such as: • An introduction to and conceptualization of the sharing economy; • National culture and the sharing economy; • Big data and digital marketing in the sharing economy; • The future of mobility according to Uber; • Rethinking tourism models in the era of the sharing economy; It is a must-have volume for all those researching in the area of the sharing economy who wish to learn more and delve deeper into the implications it has had and will have on the tourism industry and wider tourism economy.Table of ContentsPart 1 Issues and Concepts; Ch 1 Introduction and conceptualisation (Rahimi, Taheri, Buhalis); Ch 2 Sharing Economy: History, definitions and related concepts (Esther Martos-Carrión and Cristina Miguel); Ch 3 Understanding the Sharing Economy (Ilker Gul); Ch 4 Hosting via Airbnb: Motivations and Operational Complexities (Lucie K. Ozanne, Girish Prayag, Rosemarie Martin-Neuninger); Ch 5 A critical review of sharing economy in tourism (Roberto Micera, Piera Buonincontri); Part 2 Impacts and Value: Ch 6 National culture and the sharing economy (Adele Berndt and Michael Peasley); Ch 7 The Impact of Airbnb on the Traditional Accommodation Sector in Trinidad and Tobago (Tenisha Brown, Acolla Cameron, Leslie-Ann Jordan-Miller and Brian Fronti); Ch 8 The sharing economy and peer-to-peer accommodation: from new consumers to new business models( Cláudia Oliveira, Celeste Eusébio and Filipa Brandão); Ch 9 Application of co-creation of value: Two-sided markets (local vs visitors)The valorization of local identity through creative tourism (Fabiola Sfodera, Alessio Di Leo); Ch 10 Mine, yours and ‘shared’: the ethical discourse of ‘Collaborative Consumption (Jeroen Oskam, Kathryn Waite and Rodrigo Perez-Vega); Part 3 Future Developments: Ch 11 Big Data and Digital Marketing in the sharing economy; Ch 12 The future of mobility according to Uber: Current Dynamics, Immediate Challenges and Future Prospects (Pfarelo Manavhela, Unathi Sonwabile Henama); Ch 13 Blockchain and the future of the sharing economy – a decentralized sharing economy (Senem Yazici); Ch 14 Rethinking tourism models in the platform era of the sharing economy – Implications for tourism marketing and management (Arminda Almeida-Santana, Tatiana David-Negre, Sergio Moreno-Gil and J. Andres Coca-Stefaniak); Ch 15 Sharing Economy: Conclusions and future developments (Roya Rahimim, Babak Taheri, Dimitrios Buhalis); Index

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Book SynopsisThis book is about what Mark Carney has called ‘the social licence for financial markets’ and how it can point us towards a more sustainable future. Author David Rouch argues that what it reveals contrasts sharply with the usual portrayals of markets as places of unrestrained financial self-interest. Drawing attention to a more complex reality and the presence of justice-focused aspirations in finance can positively impact individual, institutional, and systemic behaviour: change, not imposed by regulators, but emerging from the very substance of market relationships. The finance sector should have a key role in addressing humanity’s increasingly pressing sustainability challenges. Yet the relationship between finance and society has not recovered from the 2008 crisis and the scandals and austerity that followed. The Covid-19 pandemic and its economic fallout is sharpening some of the issues and creating new ones. Recognising that financial markets operate subject to a social licence has the potential to galvanise market participants in tackling these challenges, strengthening social solidarity on which markets also depend, and to provide coordinates for navigating a way through the post-pandemic social, political and economic landscape. Trade Review“This book is an important contribution to that debate that deserves to be widely read.” (Bruce Davis, Financial World, November 2020-January 2021)Table of Contents1. The Great Re-evaluation: Reaching for an EndPart I In the Beginning, an End2. People, Firms, Markets, Behaviour3. The Ends of Desire in Financial MarketsPart II The Social Licence and Justice4. The Social Licence for Financial Markets5. Realising Justice: the Role of Written StandardsPart III In the End, a Beginning6. Behaviour—Change in Practice7. Policy Implications8. Conclusion—Not an End, but a Beginning

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Book Synopsis This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption. The book explores seven fundamental processes that are key to successfully managing service businesses, helping students gain insights into: how to manage service businesses, with coverage of both small firms and large transnationals service business models, operations and productivity managing service employees how service firms engage in product and process innovation marketing, customers and service experiences internationalization of service businesses the ongoing servitization of manufacturing This unique textbook is an ideal resource for upper undergraduate and postgraduate students studying service businesses and practitioners. Table of Contents1. Reading and Managing Service Businesses2. Service Research and Service Theory3. Business Models and Service Strategy4. Techno Service Worlds? Digitization of Service Businesses5. Service Operations and Productivity6. Service Personnel and their Management7. Process and Product Innovation in Service Businesses8. Customer First: Understanding Customers9. Marketing Services10. Manufacturing Companies and the Shift towards Servitization11. Supply Chains and Logistics Services12. Internationalizing Service Businesses13. Measuring Company Performance and Customer Satisfaction14. Reading and Managing Service Businesses: An Integrated Case Study Approach.

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Book SynopsisThis open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps.Table of Contents1. Understanding the Barriers That Slow Firms Shifting from Products to Services.- 2. Overcoming the Barriers to Service Excellence.- 3. Methods and Tools for Overcoming the Barriers to Servitization and Service Excellence.

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Book SynopsisI. Introduction.- II. Objectives, Rationale, Opportunities versus Main Risks of a CBDC: Principles for a Coherent European Financial Regulation.- III. Central Bank Digital Currency and the Treaty Mandate of the European Central Bank.- IV. The Digital Euro and the EU Framework for Payments.- V. The Demand for CBDC in the Perspective of Existing (Retail) Payment Systems.- VI. Digital Euro and Financial Inclusion Considerations on Trust, the Digital Divide and Financial Literacy.- VII. Governance Issues Concerning the Issuer of CBDC, who Supervises and Controls the CBDC Scheme?.- VIII. Exploring the Impact of the Digital Euro on Euro Area Banks.- IX. Anti-Money Laundering (AML) Implications of Central Bank Digital Currencies (CBDC).

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Book Synopsis Banking Associations, as business associations representing the interests of its members (banks) at the national level, in today’s changing regulatory and economic environment have an increasingly important role not only in the Banking sector but in the wider economy. Their increasing importance is deriving from their mission, structure and capabilities to obtain and promote different interests in the economy and wider society. It is important to understand their mission, vision and activities and ideally to include Banking Associations in the market decision making process. Countries where that had previously been the case were observed to achieve a higher level of mutual understanding of different stakeholders, and thereby produced greater value-added.

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Book SynopsisThis volume analyses the positive effects that tourism generates on resident’s quality of life, and how this influences tourists’ quality of life as they enjoy an enriching experience in the destination they visit. It provides significant theoretical and empirical contributions, as well as, case studies related to quality of life in hospitality and tourism marketing and management. This volume is the result of the effort that many researchers from all over the world have done to spread some new light on this outstanding research line and add knowledge on the relationship between tourism and quality of life of both residents and tourists. This last is highlighted as a fundamental factor to take into account for the development of new tourism practices. This volume is a true reference for researchers, students and professionals working in tourism marketing and management.Table of ContentsPart I. Introduction.- Chapter 1. Quality of Life (QOL) in Hospitality and Tourism Marketing and Management: an Approach to the Research Published in High Impact Journals (Ana María Campón-Cerro).- Part II. Quality of Life in Tourism and its Impact on Local Community.- Chapter 2. Tourism Marketing as a Tool to Improve Quality of Life among Residents (Natalia Vila – Lopez).- Chapter 3. What is the Nature of the Relationship between Tourism Development and the Quality of Life of Host Communities? (Eunju Woo).- Chapter 4. Tourism Development as a Resident-Tourist Exchange Process. An Economic Theoretic Interpretation (Salvatore Bimonte).- Chapter 5. An Exploration of Links between Levels of Tourism Development and Impacts on the Social Facet of Residents’ Quality of Life (Elena Konovalov).- Chapter 6. Quality of Life and Perception of the Effects of Tourism: A Contingent Approach (Nuria Porras-Bueno).- Chapter 7. Impact of Tourism on Residents’ Quality of Life: Segmentation Analysis and Marketing Implications (Celeste Eusébio).- Chapter 8. Can Personal Values Modulate the Perception of Tourism Impacts by Local Population?: Testing for the Role of Product Identity in a Mining Tourism Destination (Andrés Artal-Tur).- Chapter 9. Film Tourism and its Impact on Residents Quality of Life: a Multi Logit Analysis (Subhash Kizhakanveatil Bhaskaran Pillai).- Chapter 10. Sustainable Practices in Spanish Hotels: A Response to Concerns on Quality of Life in Highly Visited Tourism Areas (Irene Gil-Saura).- Chapter 11. The Impact of Music Festivals on Local Communities and their Quality of life: Comparation of Serbia and Hungary (Vanja Pavluković).- Part III. Quality of Life in Tourism and its Impact on Tourists’ Well-Being.- Chapter 12. Seniors: Quality of Life and Travel/Tourism (Hyelin (Lina) Kim).- Chapter 13. The Blue Flag Label as a Tool to Improve the Quality of Life in the Sun-and-Sand Tourist Destinations (Antonio Chamorro Mera).- Chapter 14. Impacts of Family Tourism on Families’ Quality of Life – Differences According to the Family Economic Profile (Joana Lima).- Chapter 15. A Quality-of-Life Perspective of Tourists in Traditional Wine Festivals: The Case of the Wine-Tasting Festival in Córdoba, Spain (Tomás López-Guzmán).- Part IV. Cases Studies: From Theory to Practice on Quality of Life in Tourism.- Chapter 16. Value for Time: Slowness, a Positive way of Performing Tourism (Paola de Salvo).- Chapter 17. Agritourism and Quality-of-Life for Farmers (Lisa Chase).- Chapter 18. The Old Havana: Economic and Social Impact of Tourism Management on the Quality of Life of Residents (Yamilé Pérez Guilarte).

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Book SynopsisDespite noticeable growth in Islamic banking and finance literature in recent years, very few published books in this area deal with supervisory and regulatory issues in Islamic banking – theoretically or empirically – and none with the critical issue of risks involved in liquidity management of Islamic banks. This unique book is the first of its kind in dealing with challenges these financial institutions face in the absence of interest rate mechanism and debt-based financial instruments. The book examines critically issues involve in managing the risk of liquidity management for these types of institutions, including those stemming from Basel requirements. It then offers an alternative regulatory framework more appropriately suited for such banks without compromising safety and security. The book's unique features and innovative dimensions diagnostically differentiate between Islamic banks and conventional banks as related to liquidity management risks. It proposes a risk-sharing regulatory framework that, once implemented, would mitigate risks posed by balance-sheet mismatches. The book aims to assist regulators, supervisors, Islamic finance practitioners, academicians and other relevant stakeholders.

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Book SynopsisBlockchain and artificial intelligence are perhaps the two most significant disruptive technologies this century and both will significantly rewire the world of global financial markets and the world in which we live. While blockchain offers a number of significant advantages over traditional forms of finance including lower cost and massive increases in operational efficiencies of traded markets, property records and a whole host of transaction processes, artificial intelligence is moving fast from basic structured machine learning doing menial yet important big data tasks like credit card fraud detection to predictive analysis and real-time real-world risk management and investment decision making. There is still a lot of confusion in the market about cryptocurrencies, bitcoin and the underlying blockchain technology. Blockchain and Artificial Intelligence highlights the underlying technologies of blockchain and the differences between cryptocurrencies and blockchain financial applications. It explores the current AI offerings and gives a vision of the fast-moving developments in this area including the many solutions that are expected to revolutionize the way financial and commodity markets will operate in the future.

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Book SynopsisArunkumar Krishnakumar, based in London, UK, is Chief Strategy Officer at Bullieverse. Technologist, investor, engineer and advisor, he is a web3 expert and co-host of the One Vision podcast. Krishnakumar is an Onalytica fintech influencer, Refinitiv Top 100 Social Leader and a Top 100 Asian in UK Tech. Theodora Lau, founder of Unconventional Ventures and start-up advisor, is based in Washington, D.C. She co-hosts One Vision, is named one of the Most Influential Women in Fintech by American Banker and is co-author of Beyond Good, also published by Kogan Page.Trade Review"It is clear that the metaverse is going to be a BIG thing and, for many in finance, it is a development that clearly needs financial services. Arun and Theo have pre-empted this development with an essential guide to how to navigate this thing. I thoroughly recommend it." * Chris Skinner, CEO, The Finanser Ltd *"No one knows what the future will hold. Kudos to Theo and Arun for their bold attempt to lay out a vision of the future in The Metaverse Economy, with innovation and community in mind. I highly recommend this book to gain valuable insights from the renowned authors." * Spiros Margaris, Global fintech, finance and AI influencer *"The Metaverse Economy emerges just as AI bursts into public awareness. Is the metaverse and web3 heading in the same direction? Exploring this question from multiple angles, this book provides a balanced perspective on the possibilities, the headwinds and the potential for advancing our human development. This is essential reading for those who wish to understand this possible future." * Frank Diana, Managing Partner and Futurist, TCS *"Web2, web3, DeFi, metaverse, hype cycles? If you are in finance and trying to look to the future, you need to read this book. Yes, you will get the technical details, but you also get a rational view of how this is really just history repeating itself. Just as social media has become a critical part of our daily lives, the metaverse is coming. Will you be ready, or will you be a bystander?" * Curt Queyrouze, President, Coastal Community Bank *"As I read The Metaverse Economy, I couldn't help but feel a surge of excitement and inspiration. The possibilities that lie before us are boundless, and our journey into this digital frontier is one that holds transformative potential in every aspect of our lives. In this digital realm, diverse minds converge, ideas collide and creativity thrives. Thanks to Theodora Lau and Arun Krishnakumar, people will be motivated to embark on this transformative journey with open hearts and open minds." * Dr Martha Boeckenfeld, Meta-Host, Choice LGBTQIA+ *"Whether you're new or 'early' to web3, you need to read this book. Theo and Arun provide a solid foundation to understand and make sense of this fast-evolving digital world. The book's thoughtful construction makes it easy to follow with relevant context and expert insight without overwhelming you with jargon. When you've finished The Metaverse Economy, you'll be ready to explore for yourself how this technology can change how we connect, collaborate and create together." * Patrick Rivenbark, Principal, The Rivenbark Group *"As we move towards web3, it is imperative that we all participate. Consider this book as a captivating invitation to explore the present iteration of the metaverse, allowing you to form your own perspectives of the future with the guidance of the authors who share their thoughts on the challenges and opportunities that lie ahead." * Dr. Efi Pylarinou, Global fintech & tech influencer *"What a wonderful read and herculean effort! The Metaverse Economy provides the reader with accessible, tangible points and connections to real-world brands and experiences, making the content digestible and accessible." * Liat Shetret, Director of Global Policy & Regulation, Elliptic *"The metaverse must be one of the most difficult concepts to describe, dissect, analyze and philosophize. Theodora Lau and Arun Krishnakumar have done it masterfully. This is a very helpful book for those that are new to the industry." * Jenn Tesch, Sr Director, Enterprise Business Development *"The Metaverse Economy is a must-read for finance professionals seeking to stay ahead of the curve and harness the opportunities presented by web3. Arun and Theodora's expertise and forward-thinking approach shine through as they explore the potential impact of blockchain, decentralized finance and virtual worlds on the financial industry." * Medhy Souidi, Head of Transformation & Ecosystems, DBS HK *"On the cusp of a revolution in AR, VR, digital assets and the metaverse in general, Theo and Arun step into the fray with The Metaverse Economy. If you are in financial services, you need a plan. This book will get you on the road to success." * Brett King, bestselling author of 'The Rise of Technosocialism' *"If you have been sitting on the sidelines wondering what all the hype is around web3, then this book is your fast-track MBA. This is the best book you will find on the new metaverse economies. I have been waiting for someone to cut through the noise and clearly articulate the web3 use cases and their economic models. This book should be required reading for every C-suite exec grappling with their metaverse strategy. You'll find all your answers here." * Caroline Hughes, CEO, Lifetise *Table of Contents Section - 01: The fundamentals; Chapter - 01: The current landscape; Chapter - 02: The future is Web3; Chapter - 03: Understanding non-fungible tokens (NFTs); Chapter - 04: The ownership economy; Chapter - 05: What is GameFi?; Chapter - 06: The metaverse; Section - 02: The evolution and where we can be; Chapter - 07: Riding the wave of the economic models; Chapter - 08: The convergence; Chapter - 09: Community; Chapter - 10: Capital ecosystem; Chapter - 11: Looking beyond the hype;

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Book SynopsisCaroline Bremner is a global travel thought leader with 28 years worth of experience in market research. She advises global travel brands, destinations and consumer goods players on how to navigate the new travel normal, embrace consumer trends, digitalization and sustainable innovation to meet climate targets and unlock long term value. She has written and spoken extensively about the future of travel. Caroline Bremner is based in Edinburgh, UK.

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Book SynopsisDimitri Lera is a specialist in sustainable tourism, hospitality and events, bringing together over 30 years of international managerial experience with a strong academic foundation. He was a lecturer in Sustainable Tourism, Hospitality and Events at the Edge Hotel School, University of Essex, where he focused on embedding sustainability into higher education. Michel Mason is a sustainability educator and academic collaborator who specializes in embedding sustainable practice across higher education. As former Sustainability Engagement Manager at the University of Essex, she led a wide range of initiatives to embed sustainability into teaching, research and staff development.

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Book SynopsisStephen Lowy is Chairman of the British Educational Travel Association (BETA) and CEO of Anglo Educational Services (AES), which manages foreign student apartments in Central London. He is serving as Interim CEO of the Mountbatten Program, and is a board member of the Tourism Alliance, Trustee of the Savoy Educational Trust and Chairman of Association of Serviced Apartment Providers (ASAP). In 2023, he was named by the International Hospitality Institute as one of the '100 Most Inspirational People in Global Hospitality and Travel'. Stephen Lowy is based in London, UK.

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Book SynopsisTable of ContentsPreface1. A Strong Mind in a Strong BodyWarrior Krav Maga and PhysicsWhat about math?!?Intuitive PhysicsWhat if I freeze?!?Exercise and FoodThe Greatness of ScienceEvolution and Krav MagaTraining Time!2. Disrupting BalanceCenter of MassWhy do we fall?How to Keep YOUR BalanceNewton's Third Law AsideVulnerable AreasA Little Push is All It TakesA Real Need to Disrupt Balance3. The Need for Speed!What is speed?Hammer FistPunchesJab Cross!Blitz!What if you have a gun to your head?4. Take ControlHead and Side Control360 Outside DefenseBeware of Stick Kinetic Energy!5. Making Use of LeverageMechanical Advantage BasicsIt Doesn't Take Much ForceLeverage for Restraint Instead of PainA Bridge to FreedomFrom Lug Wrench to Clavicle6. Linear Momentum and the FlybyThe FlybyBend Those Knees!Practice with Pads!On to Fighting!Time to Sprawl!Gun Momentum7. We Need More Power!Potential Energy and PowerElbow Power!Warrior CombinationsWatch your side!Ouch, my knee!8. Rotate Your Way to SafetyRotation BasicsInflicting Pain Up CloseRotate Out of that Headlock!Rotate that Knife!Time to Terminate the Chapter9. Using WeaponsWhat Makes a Knife Sharp?Slice and Dice TimeA Few Gun BasicsHostage Situation10. Do Whatever It Takes!The Bad Kind of HoodieA Cold Long RifleHot WeaponFinal Words

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Book SynopsisEsports have rapidly expanded from a pastime undertaken by casual players to one of the largest segments of the entertainment industry, in which hundreds of millions of people play and compete daily. Esports Business Management With HKPropel Access is one of the first textbooks to present an all-encompassing look into the world of esports business, will teach both aspiring students and sports professionals about the business of this rapidly expanding industry. Written by esports executives, business experts, and esports educators—and endorsed by the International Esports Federation, Esports Research Network, and the United States Esports Federation—the textbook offers a comprehensive approach to the operational side of esports, supplemented by a striking full-color design and dynamic imagery that will bring concepts to life. The text begins with a basic overview of the industry, including various levels of esports, culture, and social issues. Next, readers will explore the interests and concerns of various tiers of stakeholders—from title publishers and event organizers to leagues, sponsors, fans, and more—and learn about governance at multiple levels, from the international level to college conferences. A full look at the marketing engine of esports examines sponsorship opportunities, esports events and venues, and communications at all levels, including broadcasting, analytics, and social media. The book addresses managerial and business issues associated with running an esports-related entity, including financial and legal concepts as well as team and player management. The text concludes by examining careers found in the various segments of the industry and looking at the future of esports. Throughout the text, Zoning sidebars provide real-world spotlights that bring the concepts to life. Student learning will be enhanced by the related online learning aids delivered through HKPropel, with student exercises and case studies that apply content to life, industry profiles, and a list of Internet resources for further learning. While similarities exist between the sports and esports environments, there are also significant differences in how the esports industry must operate to thrive. Esports Business Management is the foundational text for understanding and working in this exciting, fast-paced industry. Note: A code for accessing HKPropel is included with all new print books. Table of ContentsForeword: James O’Connor, General Manager of the Pittsburgh KnightsChapter 1. Introduction to EsportsDavid P. Hedlund, RC Smith III, Gil Fried, Stanley Nana Anyang-Kaakyire, Sang-ho Lee, Michael Newhouse-Bailey, and Janelle E. Wells Introduction What Is Esports? A Brief History of Video Games and Esports The Esports Ecosystem Esports Platforms Types of Esports Games Esports Industry Statistics Conclusion Discussion QuestionsChapter 2. Levels of EsportsRC Smith III, Robert Dranoff, Eric Kammeyer, Daniel Liang, Nick Rider, and Justin Smith Introduction Youth Esports High Schools and Pathways to College Collegiate Esports Collegiate Conferences Professional Esports Conclusion Discussion QuestionsChapter 3. Esports Culture and IssuesRoger Caramanica, Aaron Colaiacomo, Rob Holub, Sang-ho Lee, John McDermott, Michael Newhouse-Bailey, Sheng Qiang, Ryan Rogers, Melissa Welby, and Ashley Witt Introduction Societal Perspectives of Gaming in the East and West Positive Impacts of Gaming Negative Impacts of Gaming Conclusion Discussion QuestionsChapter 4. Esports StakeholdersGil Fried, Aaron Castellan, Aaron Colaiacomo, Clint Kennedy, Michael Newhouse-Bailey, and Sheng Qiang Introduction Tier 1 Stakeholders Tier 2 Stakeholders Tier 3 Stakeholders Conclusion Discussion QuestionsChapter 5. Esports GovernanceGil Fried, Tobias M. Scholz, Jason Batzofin, Sang-ho Lee, Lance Mudd, Michael Newhouse-Bailey, and Colin Webster Introduction Defining Governance Types of Governance International Esports Federation (IESF) United States Esports Federation (USEF) Collegiate Organizations High School Organizations Governing Professional Esports Should Esports Be Governed the Way Sport Is Governed? Conclusion Discussion QuestionsChapter 6. Esports MarketingDavid P. Hedlund, Anthony Palomba, Lisa Cosmas Hanson, Michael Naraine, and Henry Wear Introduction The Five Ps of Esports Marketing Unique Aspects of Esports Marketing Marketing Esports to Players, Spectators, and Fans Spectator Motivations to Watch Esports Conclusion Discussion QuestionsChapter 7. Esports SponsorshipDavid Hedlund and Daniel Liang Introduction Understanding Sponsorship Types of Esports Sponsors Sponsorship Opportunities Issues Facing Properties and Sponsors Sponsorship Evaluation Conclusion Discussion QuestionsChapter 8. Esports EventsRC Smith III, Gil Fried, Jide Osipitan, and David P. Hedlund Introduction Brainstorming and Setting Goals and Objectives Creating the Framework of the Event Event Bidding Event Budgeting Event Registration Event Management Postevent Evaluation Conclusion Discussion QuestionsChapter 9. Esports VenuesGil Fried, Alexander Champlin, Katelyn Chapin, and Matthew McGivern Introduction Large-Scale Esports Venues Small-Scale Esports Venues Designing Esports Spaces for Universities and Athletes of the Future Basics of Esports Facility Management Virtual Reality (VR) Arcades Conclusion Discussion QuestionsChapter 10. Esports CommunicationsAnthony Palomba, Ryan Rogers, Aaron Colaiacomo, and David P. Hedlund Introduction Shoutcasting and Broadcasting in Esports Tools in Esports Communication Streaming Esports Communication and Sponsorship Esports Communication and Analytics Esports Communication, Fan Emotions, and Motivations Esports Communications and Social Media Esports Communications, Public Relations, and Crisis Activities Esports Communication and Employment Conclusion Discussion QuestionsChapter 11. Esports Finance and EconomicsGil Fried Introduction The Business of Esports Basic Financial Concepts Budgeting for an Esports Team How to Read an Annual Report Esports Franchising and Entrepreneurship Conclusion Discussion QuestionsChapter 12. Esports LawGil Fried, Graciano Gaillard, and Jason Chung Introduction Overview of Important Legal Concepts Intellectual Property (IP) Contract Law Liability Unionizing Esports Players Legal Rights of Esports Athletes Conclusion Discussion QuestionsChapter 13. Esports Team and Player ManagementDavid P. Hedlund, Matthew Williamson, Aaron Colaiacomo, Joanne Donoghue, Courtney James, Taylor Johnson, Ronald “Rambo” Kim, Raffaele Lauretta, John McDermott, Sheng Qiang, and Hallie Zwibel Introduction The Rise of Esports Coaching Esports Coaching as a Profession The Role of Coaches at Esports Competitions The Role of Coaches in Esports Organizations and Teams Collegiate Esports Organization, Management, and Operations Health and Wellness Considerations in Gaming and Esports Conclusion Discussion QuestionsChapter 14. Esports CareersRoger Caramanica, Lisa Cosmas Hanson, Taylor Johnson, Michael Newhouse-Bailey, and Tobias Scholz Introduction Esports Job Descriptions and Résumés Careers in Esports Careers in Competition Careers in Streaming and Content Creation Careers in Event Production Planning and Control Careers in Esports Marketing Careers in Esports Health and Wellness Careers in Game Design and Development International Careers Conclusion Discussion Questions Afterword: Tobias Scholz

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Book SynopsisThe first comprehensive history of marine insurance transacted in London from the industry's beginnings, to the early-nineteenth-century, when legislative change ended parliamentary monopolies over the business. This book describes the development and evolution of the customary, legal, and commercial institutions of marine insurance, alongside its developing organisational structures. It analyses major market interventions during the period, including state-sponsored initiatives in the late sixteenth century, the introduction of new corporate forms in the early eighteenth century, and the formation and maturation of Lloyd's of London. The book examines the impact of crises such as the Smyrna catastrophe of 1693 and the South Sea Bubble, and makes comparisons with developments in other marine insurance markets. In revealing how the London insurance market changed over centuries, the book discusses issues of risk and uncertainty, the financial revolution, the development of trade, and the reciprocal developmental roles of markets and the state. Overall, it highlights the ways that efficient and effective marine insurance capable of adapting according to circumstance was vital to the growth of trade and the economy.Trade ReviewGreatly advances our understanding of the early history of Britain's most important marine insurance market. It demonstrates the scope and flexibility of marine underwriting in London and its growing comparative advantage over rival European centres such as Antwerp and Amsterdam. * THE LONDON JOURNAL *Table of ContentsIntroduction 1. The merchant-insurers' system: London marine insurance to the 1570s 2. 1570-1688: Buyers and the first intervention 3. 1688 to 1720: The sellers' intervention 4. To 1824: Lloyd's and the common law 5. Conclusions Appendix: Some London underwriters active 1690-1717 Bibliography

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Book SynopsisNow in a fully revised and updated third edition, Sponsorship in Marketing introduces the fundamentals of sponsorship-linked marketing, helping the reader to understand how sponsorship can be planned, executed and measured. Drawing on original research and exploring key theory, best practice and cutting-edge issues, the book fully explains how to implement successful partnerships to achieve branding, communication and engagement objectives. It covers every important conceptual and functional area of sponsorship in marketing communications, including the technology-led transformation of sponsorship, audiences, strategies and objectives, leveraging and activation in traditional and social media, building sponsorship portfolios and rosters, managing and ending relationships, and public policy and legal issues. Every chapter includes international case studies and examples, self-test questions, and examples from real organizations, businesses, campaigns and events, vividly

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Book SynopsisRead the Preface, Introduction, and Chapter 1 at thewellnessrevolution. paulzanepilzer. com. Five years ago, Paul Zane Pilzer outlined the future of an industry he called "wellness" and showed readers how they could get in on the profitable bottom floor.Table of ContentsPreface: The Revolution Continues. Introduction: Why Wellness is the Next Big Thing. Chapter One. Why We Need a Revolution. Chapter Two. The Baby Boom Generation: Understanding and Controlling the Demand for Wellness. Chapter Three. What You Need to Know About Food and Diet. Chapter Four. Making Your Fortune in Food. Chapter Five. Making Your Fortune in Medicine. Chapter Six. What You Must Know about Health Insurance. Chapter Seven. The New Health Insurance Solution: Helping Your Customers Finance Their Wellness. Chapter Eight. Making Your Fortune Distributing Wellness. Chapter Nine. Direct Selling – How to Get Started. Chapter Ten. Staking Your Claim: The Next Millionaires. Epilogue: Unlimited Wellness. Appendix A. Fat: What Is It, How Do We Get It, and How Do We Define It? Appendix B. Shifting from Sickness to Wellness Medical Care. Notes. Selected Bibliography. Acknowledgments. About the Author. Index.

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Book SynopsisEntire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come. The authors cover every aspect of optimal service leadership: the best hiring, training, and workplace organization practices; the creation of operating strategies around areas such as facility design, capacity planning, queue management, and more; the useâand misuseâof technology in delivering top-level service; and practices that can transform loyal customers into âœowners. Looking ahead, the authors describe the world of great service leaders in which âœboth/andâ thinking replaces trade-offs. Itâs a world in which new ideas will be tested against the sine qua non of the âœservice trifectaââwins for employees, customers, and investors. And itâs a world in which the best leaders admit that they donât have the answers and create organizations that learn, innovate, âœsense and respond,â operate with fluid boundaries, and seek and achieve repeated strategic success. Using examples of dozens of companies in a wide variety of industries, such as Apollo Hospitals, ChÃteauform, Starbucks, Amazon, Disney, Progressive Insurance, the Dallas Mavericks, Whole Foods, IKEA, and many others, the authors present a narrative of remarkable successes, unnecessary failures, and future promise.

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Book SynopsisTraining in research methods is increasingly important for students of tourism, and this broad, accessible textbook outlines the concepts and tools essential to understand, manage, and conduct research. Taking a practical approach throughout, this new edition provides advice on the use and cautions associated with some of the more common research designs and tools used by tourism researchers. Fully updated throughout, it: - covers core techniques such as questionnaire design, sample selection, and interviewing - reviews analytical tools such as the development of scales and indices, assessment of advertising performance, benchmarking, market segmentation, case studies, and content and visual analysis. - uses recent real-world examples and focus boxes throughout to assess new aspects of research such as blogs, narrative analysis and Geographic Information Systems (GIS) - retains the approachable, personal writing style of the previous edition. Also including an increased use of handy pedagogical features to aid learning, this new edition is an essential overview for undergraduate and postgraduate students of tourism research, as well as a useful resource for researchers, consultants and managers.Trade Review"Of the many books on tourism research methods, Smith's Practical Tourism Research stands apart. It meets the essential needs of a researcher, right from planning a project, designing a questionnaire to conduct interviews and finally preparing a research report. The book also provides necessary tips for report presentation. Some of the unique features of the book are: placing case studies in focus boxes that help understand the complexity of the problem. The book has a very useful chapter, Metrics of decision making besides development of scale and indices. The excellence of the book stays in the simplicity of language and lucid prose that a reader gets enlightened. Chapter after chapter the author makes an effort to integrate theory and practice. The second edition of this book is much improved and updated in content and format. A full new chapter on Netnography (internet based ethnography) has been introduced that shall help scholars gathering rich information. Practical Tourism Research is recommended to tourism graduate, researchers, planners, and consultant."--Tej Vir Singh, Centre for Tourism Research & Development, IndiaTable of Contents-: Preface 1: The Nature of Tourism Research 2: Planning a Research Project 3: Questionnaire Design and Delivery 4: Selecting a Sample 5: How to Conduct Personal Interviews and Focus Groups 6: Indices and Scales 7: Case Studies 8: Content Analysis 9: Netnography 10: Research Reports and Presentations

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Book SynopsisContentsList Of Charts And Tables ForewordEditor '' ''s NoteIntroduction PART I: INVESTMENT PHILOSOPHY1. Capital Cycle Revolution1.1 Evolution Of Cooperation (February 2004)1.2 Cod Philosophy (August 2004)1.3 This Time '' ''s No Different (May 2006)1.4 Supercycle Woes (May 2011)1.5 No Small Beer (February 2010)1.6 Oil Peak (February 2012)1.7 Major Concerns (March 2014)1.8 A Capital Cycle Revolution (March 2014)1.9 Growth Paradox (September 2014)2. Value In Growth2.1 Warning Labels (September 2002)2.2 Long Game (March 2003)2.3 Double Agents (June 2004)2.4 Digital Moats (August 2007)2.5 Quality Time (August 2011)2.6 Escaping The Semis '' '' Cycle (February 2013)2.7 Research Enabler (March 2013)2.8 Value In Growth (August 2013)2.9 Quality Control (May 2014)2.10 Under The Radar (February 2015)3. Management Matters3.1 Food For Thought (September 2003)3.2 Meet The ManTrade Review“Capital Returns brings together industrial economics, Michael Porter’s competitive analysis and behavioral finance, into a powerful long-term investment approach that Marathon Asset Management calls ‘capital cycle’ analysis. … This is one of the best investing books I’ve read. Highly recommended!” (Strictly Value, strictlyvalue.wordpress.com, January, 2016)“First, it covers an important and underappreciated subject, the capital cycle. Second, it contains a superb introduction by one of the great financial writers of our era, Edward Chancellor. … Capital Returns explores an oft-neglected mechanism in the capital markets. It will prove profitable reading for any finance professional, and for the securities analyst, it is essential reading.” (William J. Bernstein, CFA Institute Publications, cfapubs.org, Vol. 11 (1), 2016)Table of ContentsContentsList Of Charts And Tables ForewordEditor '' ''s NoteIntroduction PART I: INVESTMENT PHILOSOPHY1. Capital Cycle Revolution1.1 Evolution Of Cooperation (February 2004)1.2 Cod Philosophy (August 2004)1.3 This Time '' ''s No Different (May 2006)1.4 Supercycle Woes (May 2011)1.5 No Small Beer (February 2010)1.6 Oil Peak (February 2012)1.7 Major Concerns (March 2014)1.8 A Capital Cycle Revolution (March 2014)1.9 Growth Paradox (September 2014)2. Value In Growth2.1 Warning Labels (September 2002)2.2 Long Game (March 2003)2.3 Double Agents (June 2004)2.4 Digital Moats (August 2007)2.5 Quality Time (August 2011)2.6 Escaping The Semis '' '' Cycle (February 2013)2.7 Research Enabler (March 2013)2.8 Value In Growth (August 2013)2.9 Quality Control (May 2014)2.10 Under The Radar (February 2015)3. Management Matters3.1 Food For Thought (September 2003)3.2 Meet The Management (March 2007)3.3 Cyclical Misteps (August 2010)3.4 A Capital Allocator (September 2010)3.5 Northern Stars (March 2011)3.6 Say On Pay (February 2012)3.7 Happy Families (March 2012)3.8 The Wit And Wisdom Of Johann Rupert (June 2013)3.9a Meeting Of Minds (June 2014)3.10 Culture Vulture (February 2015)PART II - BOOM, BUST, BOOM4. Accidents-In-Waiting 4.1 Accidents-In-Waiting (2002-08)4.2 The Builders '' '' Bank (May 2004)4.3 Insecuritization (November 2002)4.4 Carry On Private Equity (December 2004)4.5 Blowing Bubbles (May 2006)4.6 Pass The Parcel (February 2007)4.7 Property Fiesta (February 2007)4.8 Conduit Street (August 2007)4.9 On The Rocks (September 2007)4.10 Seven Deadly Sins (November 2009)5. The Living Dead5.1 Right To Buy (November 2008)5.2 Spanish Deconstruction (November 2010)5.3 Piigs Can Fly (November 2011)5.4 Broken Banks (September 2012)5.5 Twilight Zone (November 2012)5.6 Capital Punishment (March 2013)5.7 Living Dead (November 2013)5.8 Relax, Mr Piketty (August 2014)6. China Syndrome 6.1 Oriental Tricks (February 2003)6.2 Dressed To Impress (November 2003)6.3 Game Of Loans (March 2005)6.4 What Lies Beneath (February 2014)6.5 Value Traps (September 2014)7. Inside The Mind Of Wall Street7.1 A Complaint (December 2003)7.2 Private Party (December 2005)7.3 Christmas Cheer (December 2008)7.4 Former Greedspin Boss Flees China (December 2010)7.5 Occupy Bundestag (December 2011)7.6 Season '' ''s Greetings (December 2012)7.7 Lunch With The Gir (December 2013)7.8 All Change (December 2014)

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Book SynopsisAn essential guide for finance managers to leverage advanced technology in long-term investing. Institutional Investors underpin our capitalist world, and could play a major role in addressing some of the greatest challenges to society such as climate change, the ballooning wealth gap, declining infrastructure, aging populations, and the need for stable funding for the sciences and arts. Advanced technology can help institutional Investors deliver the funds needed to tackle these grave challenges. The Technologized Investor is a practical guide showing how institutional Investors can gain the capabilities for deep innovation by reorienting their strategies and organizations around advanced technology. It dissects why technology has historically failed institutional Investors and recommends realistic changes that they can make to unlock technological superpowers. Grounded in the actual experiences of institutional Investors from around the globe, it's a unique reference manual for practitioners on how to reboot their organizations for long-term performance. The book walks readers through many detailed frameworks for analyzing how well new technologies fit with their organization's goals and resources, as well as how to make the organization itself more robust to technological change. It also envisions the ways that the durable empowerment of institutional Investors enables them to achieve their long-term objectives. Based on first-hand empirical analysis, the book will help institutional Investors to rethink their perspectives on the role of technology in their organizations, and the future possibilities it can unlock.Trade Review"In The Technologized Investor, Ashby Monk and Dane Rook make a compelling case that longterm investors could be making a much larger contribution to shared prosperity, 21st-century infrastructure, and a carbon-neutral economy. Their book provides a detailed, cogent road map for organizations such as pension funds to harness technology and truly invest for the long-term."—Eric Schmidt, former CEO, Google"The authors present a rare combination of academic leadership and technology entrepreneurship–their knowledge of institutional asset management gives a fascinating insider's view of this sector. They demonstrate how the biggest asset managers drive global markets and confront our most important global challenges. As advisors to many of the leading investment institutions, the authors share a fascinating glimpse into what innovation can achieve in this critical sector."—Joe Lonsdale, Partner, 8VC, Founder, Palantir and Addepar"The value of The Technologized Investor goes far beyond its use as a deeply researched guidebook for how to integrate today's technology into every investment decision. It's a rallying cry for why doing so in the service of long-term vision isn't just crucial for good business, but for our world. The argument is presents is compelling, essential reading."—Eric Ries, CEO, The Long-Term Stock Exchange, author of The Lean Startup and The Startup Way"It's hero time! Saving the world by solving our era's seemingly intractable problems requires unlocking the full-power of innovative investment. Who would believe behind the superhero mask one would find an investor, let alone—even more difficult to fathom—an institutional investor. The authors offer a compelling, instructive resource and example-laden road map for developing and deploying the innovative technologized investment superpower hidden within even the most cautious investor or organization."—Ertharin Cousin, CEO and Founder, Food Systems for the Future, Stanford University Visiting Scholar, Distinguished Fellow, Chicago Council on Global Affairs"This book fantastically articulates the enormous potential of the application of technology to investment and asset management. I hope it convinces more tech founders to take the plunge and work to solve some of these monumentally important challenges faced by—and created by—this industry. After reading it, I feel better equipped for the job ahead of me and even more excited to make a positive impact by bringing tech to our small part of this massive industry."—Lindsay Holden, CEO and Co-founder, Long GameTable of Contents1. History of Investment Technology 2. Technology Problems in Institutional Investing 3. Technology Trends and Tools 4. Frameworks for Technology Analysis 5. Template for a Technologized Investor 6. Data Empowerment 7. Equipping Data Empowerment 8. Reframing Risk Management 9. Technologized Risk Exposure 10. Space to Innovate 11. Spinning Up R3D Teams 12. Getting Started

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Book SynopsisThe market for retirement financial advice has never been more important and yet more in flux. The long-term shift away from traditional defined benefit pensions toward defined contribution personal accounts requires all of us to be more sophisticated today than ever before. However, the landscape for financial advice is changing all over the world, with new rules and regulations transforming the financial advice profession. This volume explores the market for retirement financial advice, to explain what financial advisors do and how to measure performance and impact. Who are these professionals and what standards must they abide by? How do they make money and what are their incentives? How can one protect clients from bad advice, and what is good advice? Does advice alone effect changes in personal habits? Answering these questions, along with new technology that will decrease the delivery costs of advice, will play a transformative role in helping more households receive the quality Table of Contents1. The Market for Retirement Financial Advice: An Introduction 1 ; I. WHAT DO FINANCIAL ADVISERS DO? ; 2. The Market for Financial Advisers ; 3. Explaining Risk to Clients: An Advisory Perspective ; 4. How Financial Advisers and Defined Contribution Plan Providers Educate Clients and Participants about Social Security ; 5. How Important Is Asset Allocation To Americans Financial Retirement Security? ; 6. The Evolution of Workplace Advice ; 7. The Role of Guidance in the Annuity Decision Making Process ; II. MEASURING PERFORMANCE AND IMPACT ; 8. Evaluating the Impact of Financial Planners ; 9. Asking For Help: Survey and Experimental Evidence on Financial Advice and Behavior Change ; 10. How to Make the Market for Financial Advice Work ; 11. Financial Advice: Does it Make a Difference? ; 12. When, Why, and How Do Mutual Fund Investors Use Financial Advisers? ; III. MARKET AND REGULATORY CONSIDERATIONS ; 13. Harmonizing the Regulation of Financial Advisers ; 14. Regulating Financial Planners: Assessing the Current System and Some Alternatives

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Book SynopsisMost tourism theories have been developed from the tourists' perspective, including the seminal work by John Urry, 'The Tourist Gaze', which is now a classic text. The Host Gaze in Global Tourism is a unique book for researchers and students as it is the first to look at the host gaze from within the host community. It discusses how the gaze is constructed, how it has developed, how it varies between countries and how the tourism industry can affect it. By looking at the gazes of both Western and non-Western hosts, this book analyses the dynamics of a host destination and consequences the gaze can have upon the tourist.Table of Contents1: Introduction: Gazemaking: Le Regard - Do You Hear Me? 2: The Scopic Drive of Tourism: Foucault and Eye Dialectic 3: Gaze and Self: Host Internalization of the Tourist Gaze 4: The Thai Host Gaze: Alterity and the Governance of Visitors in Thailand 5: Turkish Host Gaze at Russian Tourists: A Cultural Perspective 6: A Host Gaze Composed of Mediated Resistance in Panamá: Power Inversion in Kuna Yala 7: The Hosts Gaze on Current Christian Pilgrims in Israel: Tour Guides Gazing 8: Picturing Tourism: Conceptualising the Gambian Host Gaze through Photographs 9: You Never Know Who Is Going to Be On Tour: Reflections on the Indigenous Host Gaze from an Alaskan Case Study 10: Looking Down, Looking Out, and Looking Forward: Tibetan Youth View Tourism in the Future 11: Perceived Host Gaze in the Context of Short-Term Mission Trips 12: Couchsurfing through the lens of Agential Realism: Intra-Active Constructions of Identity and Challenging the Subject-Object Dualism 13: Gaze, Encounter and Philosophies of Otherness 14: The Bellman and the Prison Officer: Between Customer Care and Panopticism 15: The Third Gaze: De-Constructing the Host Gaze in the Psychoanalysis of Tourism 16: Real-and-Imagined Women: Goddess America Meets the World 17: Synthesis - The Eye of Power in and Through Tourism: The Banal Ubiquity of Agents of Naturalisation 18: Conclusion

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Book SynopsisDemystifies the often invisible impacts of global tourism, one of the biggest industries in the world.

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Book SynopsisCapital Group is one of the largest investment management organisations in the world, and yet has always shunned the publicity courted my many other leading institutions. For the first time, Charles Ellis takes you inside one of the most elite and yet private investment firms.Table of ContentsForeword xi Introduction 1 Chapter 1 The Founding 9 Chapter 2 Staying Alive 25 Chapter 3 The Multiple-Counselor System 35 Chapter 4 Organizing the Core 49 Chapter 5 Mutual Fund Distribution 61 Chapter 6 Crossing the Rubicon: Capital Group 91 Chapter 7 Shareholder Services 101 Chapter 8 Acquisitions and Start-Ups 123 Chapter 9 Capital Guardian Trust Company 139 Chapter 10 Global Investing 165 Chapter 11 Emerging Markets 185 Chapter 12 Managing People 201 Chapter 13 Management 223 Chapter 14 Compensation 249 Chapter 15 Investing 265 Afterword 291 Appendix I Summary Statement of Corporate Objectives and Goals 301 Appendix II Outline of Basic Managerial Beliefs 307 Appendix III Growth of the Capital Group Companies, Inc 309 Index 311

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Book SynopsisA how to guide to avoiding the mistakes ineffective financial advisors most often make Based on a 15-year consulting program that author Steve Moore has led for financial advisors, Ineffective Habits of Financial Advisors (and the Disciplines to Break Them): A Framework for Avoiding the Mistakes Everyone Else Makes details proven techniques which allow advisors to transform their business into an elite practice: business analysis, strategic vision, exceptional client service, and acquiring high net worth clients. Told through the story of a purely fictional and completely average financial advisor, each chapter begins with an ineffective habit that is then countered with a discipline that improves business results and adds value. The book Details a step-by-step strategy for working through current clients, rather than relying on cold calling to form new relationships Includes anecdotes collected through both personal experience and storiesTable of ContentsForeword x Introduction: Setting the Stage xiii Business Disciplines xvii Ineffective Habits of Financial Advisors and the Disciplines to Break Them xviii The Framework of the Book xxi Insights xxi Decisions xxiii Actions xxiv Acknowledgments xxv Chapter 1 Stop Living Their Dream and Start Living Your Dream 1 The First Ineffective Habit: Living Their Dream 1 The First Discipline: Start Living Your Dream 3 Insights 4 Purpose: The Primary Reason for the Work You Do 4 Business Goals: Specific Objectives That Support Your Purpose 6 Guiding Principles: The Rules That Guide Daily Decision Making 23 Vivid Description: A Narrative of the Business Success You Intend to Create 29 Decisions 32 Determining Your Purpose 32 Determining Your Business Goals 33 Determining Your Guiding Prinicples 33 Determining Your Vivid Description 33 Determining How You Plan to Keep the Dream Alive 34 Actions 35 Chapter Summary 37 Chapter 2 Stop Focusing on Quantity of Clients and Start Focusing on Quality of Clients 41 The Second Ineffective Habit: Focusing on Quantity of Clients 41 The Second Discipline: Start Focusing on Quality of Clients 43 Insights 43 Target Market 44 Service Focus 51 Competitive Differentiation 51 Decisions 60 The Common Sense Principle 60 Actions 61 Chapter Summary 62 Chapter 3 Stop Hoarding Unprofitable Clients and Start Disengaging Unprofitable Clients 65 The Third Ineffective Habit: Hoarding Unprofitable Clients 65 The Third Discipline: Start Disengaging Unprofitable Clients 67 Insights 68 Segment 1: The 20 to 40 Percent That Represents 1 Percent of Revenue 73 Segments 2 and 3: Others You Are Considering for Disengagement 77 Decisions 81 Actions 81 Chapter Summary 83 Chapter 4 Stop Providing Only Investment Advice and Start Providing Wealth Management Advice 85 The Fourth Ineffective Habit: Providing Only Investment Advice 85 The Fourth Discipline: Start Providing Wealth Management Advice 87 Insights 87 Start Providing Your Top 20 Percent with Wealth Management Advice 89 Step 1: Determine the Clients to Reengage with Wealth Management 90 Step 2: Have a Deep Re-fact Meeting with Your Clients 91 Step 3: Financial Planning 97 Step 4: The Wealth Management Solution 98 Step 5: Present the Wealth Management Solution—The Financial Vision Document and Client Engagement Roadmap 106 Decisions 107 Actions 108 Chapter Summary 110 Chapter 5 Stop Delivering Only Investment Reviews and Start Delivering WOW Wealth Management Reviews 113 The Fifth Ineffective Habit: Delivering Only Investment Reviews 113 The Fifth Discipline: Start Delivering WOW Wealth Management Reviews 116 Insights 117 Client Needs Analysis 118 Client Satisfaction Window 119 Building the WOW Review System 132 Decisions 136 WOW Wealth Management Review Package 136 Actions 137 Chapter Summary 139 Chapter 6 Stop the Rainmaker Approach and Start the Team Approach 141 The Sixth Ineffective Habit: The Rainmaker Approach 141 The Sixth Discipline: Start the Team Approach 143 Insights 143 Team Core Competency Audit 143 Team Development Evaluation 146 Team Alignment and Empowerment Evaluation 147 Internal Challenges 150 The Organizational Structure of the Team Approach 151 Role Clarity 156 Managing the Team Approach 159 Coaching the Team 168 The Acquisition of Talent 175 Team Incentive Compensation 177 Create a Best-of-Kind Team of Experts and Suppliers 179 Decisions 180 Actions 181 Chapter Summary 183 Chapter 7 Stop Selling to Prospects and Start Selling through Clients 187 The Seventh Ineffective Habit: Selling to Prospects 187 The Seventh Discipline: Start Selling through Clients 189 Insights 189 Client Introductory Event 195 Center-of-Influence Marketing 197 Managing the Sales Pipeline 201 Qualify a Call-In Lead 201 Fact Finding, Planning, Solutions 202 Decisions 203 Actions 203 Chapter Summary 205 Chapter 8 Jack’s Awakening: An Elite Wealth Management Company 209 Bibliography 215 About the Authors 219 Index 221

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Book SynopsisTransforming Travel combines stories from leading companies, interviews with pioneers and thinkers, along with thorough analysis of the industry's potential to make lasting, positive change. - A unique collection of case studies and stories of the most successful, inspirational, impactful and innovative travel businesses in the world. - A vital presentation of the latest research and statistics on the positive impacts and potential of transformative, sustainable tourism, - A positive and realistic vision of the scope of tourism to promote sustainable development at a time when travel and interaction with foreign cultures is facing numerous existential challenges. Written in a highly engaging style Transforming Travel presents an urgent argument for transforming tourism so it might reach its potential to promote tolerance, restore communities and regenerate habitats, while providing a vital guide for anyone looking to develop the successful sustainable tourism enterprises and destinations needed to do so.Table of Contents1: Introduction 2: The Transformative Hotel 3: Transforming Travel Experiences 4: Transforming Places 5: Transforming Transport 6: Transforming Communication 7: Conclusion: Transforming Tourism 8: Further Reading

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Book Synopsis‘In many ways, being a fashion model can be compared to the life of a professional footballer. You might get signed, but the work doesn’t stop there. In fact, it’s only just begun.’ Interested in working in the fashion industry? Do you want to be a model, designer, photographer or stylist? Want a rare look at the industry from the inside? Supermodel Eunice Olumide MBE was signed when she was just 16. She has since graced catwalks all over the world, working with top design powerhouses including Christopher Kane, Harris Tweed, Alexander McQueen, and Mulberry. How to Get into Fashion is for you, whether you are looking to become a model or wish to pursue one of the many other careers in fashion – or just want to know what goes on behind the scenes. With stunning photographs and the knowledge of someone who’s been there and done it, this is your essential guide to the industry.Trade ReviewThis book is a breath of fresh air; essential, engaging and full of good advice. Elinor Perry-Smith, Associate Editor, SEEN LondonA helpful overview for all those interested in modelling, from someone who has navigated the complex territory of surviving in a demanding industry. Caryn Franklin MBE MSc (Psych) MBPsS, Fashion Commentator

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