Civil service and public sector Books
John Wiley and Sons Ltd The Civil Service Since 1945
Book SynopsisThis book provides a succinct overview of the development of the civil service since the Second World War. Adopting a broad, historical approach, it assesses the changes in organization, structure and management of the Whitehall machine, alongside the continuities in the policy and practice of public administration.Trade Review"The Institute claims that each book in the series is written by an expert in the field who has the task of putting the topic's central themes into clear focus. This volume by Kevin Theakston, Senior Lecturer in Politics at the University of Leeds, certainly fulfils that mission, and it can be recommended both as a student text and as an overview for the general reader. Each chapter helpfully covers a theme rather than a particular time period. The book is based on a wide variety of largely documentary sources and is well-referenced. It adopts a neutral, descriptive tone, but is not afraid of drawing conclusions, nor of challenging accepted wisdom. Insiders will find it displays a genuine understanding of the way the civil service works and what motivates it. Outsiders will find it revealing without being dramatic. It recognises the importance of people, and of changing generations, as well as of institutions." Pamela Meadows, Policy StudiesTable of Contents1. Ministers and the Mandarins. 2. The Topmost Mandarins. 3. Business as Usual: The Civil Service in the 1940s and 1950s. 4. Reforming the Machine: Whitehall in the 1960s and 1970s. 5. The Civil Service at the Crossroads: Thatcher, Major and Whitehall since 1979. 6. Whitehall Accountability and Control. 7. Conclusion.
£51.25
John Wiley and Sons Ltd European Logistics
Book SynopsisBased on five years fieldwork it is a timely analysis of the current status of logistics and its future role in European business.Trade Review'in terms of its breadth, authority and readability ... Cooper, Browne and Peters is by far the best.' -- International Journal of Distribution and Logistics Management ' ... warmly recommended.' -- Overseas TradeTable of ContentsAcknowledgements. List of Abbreviations. 1. Introduction. 2. European Logistics in Context. PART 1 DEMAND-SIDE LOGISTICS. 3. European Manufacturing. 4. Innovation in Manufacturing Logistics. 5. European Retailing. 6. Innovation in Retail Logistics. 7. Improving Logistics Efficiency. PART 2 SUPPLY-SIDE LOGISTICS. 8. Logistic as a Business. 9. Patterns of Logistics Services. 10. The Rise of the Mega-Carrier. 11. Information Technology: Competitive Advantage or Necessity?. PART 3 THE FUTURE. 12. Will Transport Prices Fall?. 13. Green Logistics. 14. Into the Twenty-First Century. Notes. References. Glossary. Index.
£34.39
Wiley Managing Core Public Services
Book SynopsisThis major text for students of public services management combines well--developed management theory with research from a range of countries including Germany, Holland, Ireland, New Zealand, Sweden and the UK.Table of ContentsAcknowledgements. List of Tables. List of Figures. Glossary of Terms. List of Acronyms and Abbreviations. 1. Introduction. 2. Managing the Core Public Services. 3. Service Delivery - Meeting Citizen Needs. 4. Managing Resources for Social Gain. 5. Strategic Control of Core Public Services. 6. Organizational Structures for Effective Service Delivery. 7. Managing Professionals. 8. Review of Reform Programmes. References. Appendix. Index.
£58.49
Wiley Managing Core Public Services
Book SynopsisThis major text for students of public services management combines well--developed management theory with research from a range of countries including Germany, Holland, Ireland, New Zealand, Sweden and the UK.Table of ContentsAcknowledgements. List of Tables. List of Figures. Glossary of Terms. List of Acronyms and Abbreviations. 1. Introduction. 2. Managing the Core Public Services. 3. Service Delivery - Meeting Citizen Needs. 4. Managing Resources for Social Gain. 5. Strategic Control of Core Public Services. 6. Organizational Structures for Effective Service Delivery. 7. Managing Professionals. 8. Review of Reform Programmes. References. Appendix. Index.
£21.24
Wiley Handbook of Public Services Management
Book SynopsisThe Handbook of Public Services Management brings together twenty leading contributors to cover all the key issues affecting public services management. It is organized in a practical way to help students and professionals approach strategic issues.Trade Review"A welcome and timely continuation ... the breadth and choice of examples provide a solid sense of the major developments of the last 13 years across the public sector." MR and AMA News "Highly recommended." Asian Journal of Public Administration.Table of ContentsList of Figures. List of tables. List of contributors. Preface. Introduction. Part I: Evaluating Public Services. . 1. Evaluating the Performance of Central Government: John Brown. 2. Assessing the Performance of Schools: Brian Wilcox. 3. Evaluating Health Services: from Value for Money to the Valuing of Health Services: Andrew F. Long. 4. The Audit Commission: Mary Henkel. 5. An Overview of the Use of Performance Indicators in Local Government: David Burningham. Evaluating Public Services: Reflections: Stephen Harrison and Christopher Pollitt. Part II: Controlling Public Service Professionals. . 6. Controlling Doctors: Brain Edwards. 7. The Case of Local Authority Social Workers: Alan Butler. 8. The Management of Staff: the Case of the London Fire Brigade: Graham Salaman. Controlling Public Service Professionals: Reflections: Stephen Harrison and Christopher Pollitt. Part III: New Approaches to Resource Management. . 9. Local Management of Schools; a New System of Resource Allocation and Accountability: Rosalind Levacic. 10. Resource Management in Universities: John Sizer. 11. The Civil Service and The Financial Management Initiatives: Andrew Grey and Bill Jenkins. 12. Changes in Resource Management in the Social Services: Norman Warner. 13. Resource Management in the National Health Service: David Symes. 14. New Approaches to Resource Management: Reflections. Stephen Harrison and Christopher Pollitt. Part IV: Strategic Management. 15. Organizational Design and Development: the Civil Service in the 1980s: Kate Jenkins. 16. Organizing the Strategic Management: the Personal social Services: Gerald Wistow. 17. Strategic Management in Local Government and the NHS: Rodney Brooke. 18. The Organizational Structure of the Police: Roy Wilkie. 19. Strategic Management in the Prison Service: Chris J. Train and Christine Stewart. 20. Strategic Management in Social Service: Norman Tutt, Jean Neale and William Warburton. 21. Strategic Management: Reflections: Stephen Harris and Christopher Pollitt.
£31.34
Wiley Case Studies in Public Services Management
Book SynopsisCase Studies in Public Services Management examines key issues such as managing networks, measuring performance, changing culture, implementing strategy and strategic change.Table of ContentsIntroduction. 1. The Vision and Reality of an Executive Agency. 2. Strategic Management in Further Education. 3. Strategic Change in Local Government Management: Comparative Case Studies. 4. Light at the End of the Tunnel. 5. Merging into Ribbon. 6. The Metropolitan Police Plus Programme. 7. Implementing Community Care. 8. Wellcare Hospital Trust. 9. European Regional Development Fund in Wales. 10. Local Authority Decison-Making: The Traders of the Uffizi Gallery in Italy. 11. Capital Accounting. Index.
£21.24
John Wiley and Sons Ltd Cost Control in Building Design
Book SynopsisCost control and cost planning are an integral part of quantity surveying and construction management courses. This new book on building design uses programmed learning to demonstrate the ideas of cost control and cost planning, from first principles through practice. Worked examples are used throughout the concise and easily accessible text.Table of ContentsThe importance of control over expenditure; The purpose of cost control; The principles of cost control; Traditional costing procedure; Cost control during inception, feasibility, outline proposals; Cost control during scheme design; During detail design; Test
£55.05
John Wiley and Sons Ltd The State Nobility
Book SynopsisIn this major work, Bourdieu examines the distinctive forms of power -- political, intellectual, bureaucratic and economic -- by means of which contemporary societies are governed.Trade Review"Since the 1960s Pierre Bourdieu's terrific constancy has been there to hold us to the vision and divisions of criticism, detachment, reason, truth ... [This book is an] enormous addition to his vast architecture." Times Higher Education Supplement "This is a book ... which presents a stimulating argument." Sociology "If you wish to understand how France's grandes écoles have achieved such influence you need look no further than The State Nobility ... characteristic combination of original concepts, innovative analysis and a huge array of empirical evidence ... strongly recommended." British Journal of Sociology "Both The Rules of Art and State Nobility are dazzling examples of the way in which Bourdieu imposes order on an overwhelming wealth of empirical material ... these books represent important developments in Bourdieu's thought and confirm his status as one of today's most stimulating and bold sociological thinkers." European Journal of Social TheoryTable of ContentsForeword by Loïc J. D. Wacquant. Translator's Note. Prologue: Social Structures and Mental Structures. Part I: Academic Forms of Classification:. 1. Dualistic Thinking and the Conciliation of Opposites. 2. Misrecognition and Symbolic Violence. Part II: The Ordination:. 1. The Production of a Nobility. 2. A Rite of Institution. 3. The Ambiguities of Competence. Part III: The Field of the Grandes Écoles and its Transformations:. 1. A State of the Structure. 2. A Structural History. Part IV: The Field of Power and its Transformations:. 1. Forms of Power and their Reproduction. 2. Establishment Schools and Power over the Economy. 3 Transformations in the Structure of the Field of Power. Part V: State Power and Power over the State:. Notes. Index.
£24.99
Kogan Page The Public Sector
Book SynopsisAlexander Stevenson worked for the Financial Times and was a key member of the team which launched FT.com. He then set up a public sector consultancy which grew into a multi-million pound business. He has advised over 150 public sector organisations.Trade Review"His insights may cause you to look at the civil service in a whole new light. Stevenson writes from a British point of view, and many of his examples are based in London, but readers everywhere will glean useful tips. getAbstract recommends his surprisingly breezy advice to leaders in either sector." * getAbstract, Inc. *Table of Contents Chapter - 00: Introduction – managing the unmanageable; Chapter - 01: The challenges of managing in the public sector; Chapter - 02: Managing accountability; Chapter - 03: Managing target setting; Chapter - 04: Managing politicians; Chapter - 05: Managing people; Chapter - 06: Managing risk and innovation; Chapter - 07: Managing decision making; Chapter - 08: What the private sector can learn from the public sector; Chapter - 09: Public sector managers and their public
£30.24
John Wiley & Sons Inc Tools for Innovators
Book SynopsisWhile many books hype the latest fad, here at last (!) is a?realist''s'' toolbox designed for public administrators who need toknow the costs as well as the benefits of managerial theories andtechnologies. -- Mel Dubnick, Department of Public Administration at RutgersUniversity and former Managing Editor of the Public AdministrationReview Today''s public administrators must be more than the effectivemanagers of their agencies'' internal operations. In order to managea complex set of interorganizational relationships spanninggovernments, nonprofit organizations and private firms in a complexglobal economy, they and their organizations must be capable ofgreat agility and change. Effectiveness is a necessary but notsufficient condition for success: Today''s public managers mustreach beyond competence to be creative innovators and agents ofchange. This book introduces public sector professionals to a set ofinnovation tools: Strategic Planning, Reengineering, Total QuaTrade Review"While many books hype the latest fad, here at last (!) is arealist's' toolbox designed for public administrators who need toknow the costs as well as the benefits of managerial theories andtechnologies." (Mel Dubnick, Department of Public Administration atRutgers University and former Managing Editor of the PublicAdministration Review) "A handbook of reinvention-style tools of organizational changewritten by people who have made it work." (David Osborne, co-authorof Reinventing Government and Banishing Bureaucracy, chief authorof the first National Performance Review report, and managingpartner at the Public Strategies Group.")Table of Contents1. Understanding and Applying Innovation Strategies in the PublicSector. Part One: Public Sector Innovation Tools. 2. Strategic Planning. 3. Reengineering. 4. Total Quality Management. 5. Benchmarking and Performance Management. 6. Team Management. 7. Privatization. Part Two: Learning from Public Sector Cases. 8. Management Innovation in the New York City Department of Parksand Recreation. 9. Innovation in Collaboration with Business and Nonprofits: TheIndianapolis Private Industry Council. 10. America Works: A Private Company Carrying Out a Public Service.
£42.75
John Wiley & Sons Inc Managing for the Environment Understanding the
Book SynopsisThis text explains how public managers can effectively address environmental issues from a managerial point of view. The authors examine environmental concerns from the perspective of the non-specialist managers who must deal with these issues.Trade Review"This book is for everyone faced with an environmentalchallenge--public officials, not-for-profit organizations, andbusinesses--all will benefit greatly from the insights and adviceof the authors." (William D. Ruckelshaus, former administrator,U.S. Environmental Protection Agency, and chairman, Browning-FerrisIndustries, Inc.) "This book breaks new ground and is at the cutting edge of researchon environmental management. Students of policy and management willfind the book easy to read and useful in their courses and theirwork." (Sheldon Kamieniecki, professor and chair, Department ofPolitical Science, University of Southern California) "At last! A book that provides a comprehensive, accessibleexplanation of environmental law for public and private managerswho must grapple with the law's enormous complexities. It should berequired reading." (Richard J. Lazarus, professor, GeorgetownUniversity Law Center) "The presentation of the basics of environmental science coupledwith a discussion of the challenges that regulators see in theirday-to-day activity make this textbook a real learning experiencefor students as they prepare themselves for the job market."(Michael O'Connor, former commissioner, Indiana Department ofEnvironmental Management)Table of ContentsUNDERSTANDING ENVIRONMENTAL ISSUES. Environmental Management: Policy Issues, Trends, andTrade-Offs. What Every Manager Should Know About Environmental Law. Seven Legal Trends That Every Manager Should Know. WORKING WITH STAKEHOLDERS TO PRODUCE ENVIRONMENTAL VALUES. Designing Total Quality Environmental Management. Working with the Media. Working with Communities. Communicating Risk. Resolving Environmental Disputes. DELIVERING ENVIRONMENTAL INFORMATION SYSTEMS. Building Strategic Environmental Information Systems. Managing Scientific and Technical Personnel. Managing Contracts and Grants. Adapting to Environmental Challenges: A Policymaker's ToolKit. LESSONS. Principles, Practices, and Priorities for a New Century.
£49.50
John Wiley & Sons Inc Workbook for Seamless Government
Book SynopsisRuss Linden''s Workbook for Seamless Government is a must read... Linden artfully weaves together practical details about how to implement change with candid commentary about our humanness...The Workbook is a virtual do-it-yourself kit full of handy instruments and insights, tools and techniques. ?Barbara Dyer, senior partner, The Public''s Work From the author of Seamless Government?this hands-on workbook helps public sector managers and teams put reform ideas into action. Broader in scope than other programs, this workbook deals with the human side of change in addition to the methods and tools of change. Linden focuses on the actual implementation of ideas as well as design, structure and process. The workbook includes worksheets for each part of the process, brainstorming tools for unleashing creativity and overcoming obstacles, flow charts to illustrate the path of information, and examples of successful government agency reform projects. Russell M.Trade Review"Finally, a practical, step-by-step guide for producing better government! Based upon his real experience in consulting with governments, Russ Linden warns of "speedbumps" which can crash our best efforts and gives practical hints to avoid these early disasters. He places a strong emphasis on the process and influence of change and includes real examples in graphic formats, He also has wonderful insights into the world of the senior managers who can either champion or destroy the best efforts of work teams. This workbook will help transform "dream" teams into real design teams." —Steven Schwartz, director, Stutzman Alcohol Treatment Center, NY State Office of Alcoholism and Substance Abuse Services, Buffalo, NY "Having used Seamless Government in classes for several years, I'm delighted to see the arrival of the Workbook. It should bridge the gap between managerial insight and organizational implementation. The Workbook is accessible, regardless of an individual's role. One can easily envisage how a whole organization might be energized and engaged using this step-by-step guide." "If the workbook is followed, mangers will make fewer mistakes, teams will be able to get useful closure from their projects, and the dialogue among senior management, steering teams and reengineering teams will be productive. Inevitably, organizations will become more accountable. This can lead to the kind of positive, long term culture change which makes governmental agencies consistently worthy of public trust." —Jaqueline Rogers, senior fellow, the School of Public Affairs, University of Maryland and former secretary of the Department of Housing and Community Development, State of Maryland "Russ Linden's Workbook for Seamless Government is a must read...Linden artfully weaves together practical details about how to implement change with candid commentary about our humanness..The Workbook is a virtual do-it-yourself kit full of handy instruments and insights, tools and techniques." —Barbara Dyer, senior partner, The Public's Work, a national and international consulting practice dedicated to improving government performance and former special assistant to the Secretary of the Interior "The Workbook for Seamless Government represents a major step in the process of bringing theory to implementation. Chapter 11, Communicating and Marketing the Project is worth the price of admission. Here Linden points to the very real need for government managers to not only develop change programs but to understand how to sell them. . .The Workbook will be an invaluable tool even a friAnd, for any employee of local government. Once you read it you will keep it close by as an essential reference guide." —Bob Havlick, president, the Innovation Groups, a nonprofit organization providing support and networking services to local governments "Used as directed, the workbook should allow a team to proceed without a high-priced consultant. It is that good! The workbook is highly readable, jargon free, and filled with relevant examples and work exercise sheets. It is also filled with amazing good sense...especially about practical pitfalls (e.g. advice on the competition of teams, modeling the current process, the practical politics of winning support of key people in the organization, and communicating the redesign.)" —Carolyn Burstein, Ivy Planning Group, and former executive with the Federal Quality Institute "This workbook is an invaluable roadmap for organizations to navigate the challenges of change Using the tools provided, teams can gain new insights about the outcomes stakeholders value, the performance of the current system, and hidden assumptions that undermine achievement of desired results. These insights helped our teams develop innovative, workable improvements to meet challenging stretch objectives and achieve significant gains in performance. By using the recommAnded approach, our organization has enhanced its ability to solve problems and facilitate change. I recommAnd the workbook with enthusiasm for its usefulness in tapping the creative energy of people to achieve better results" —Martha Marshall, management consulting supervisor, office of executive management, Prince William County, VirginiaTable of ContentsPreface ix Acknowledgments xvii The Author xix Part 1 Preparing for Real Change 1 Overview of Seamless government Concepts 3 2 Reconditions for Major Change 15 3 Key Roles when Redesigning 25 4 The Steering Team Takes the Lead 35 Part 2 Redesigning Your Work Progresses 5 Four Steps to Redesigning Key Processes 51 6 Mapping the Current Process 55 7 Establishing Desired Outcomes 73 8 Setting Your Stretch Objective 89 9 Designing from a Clean Sheet 105 Part 3 Ensuring Successful Implementation 10 Writing and Making Your Business Case 127 11 Communicating and Marketing Your Project 137 12 Building a Bridge from Design to Implementation 149 Afterword 173 Appendixes A Focus Group Example 175 B Stakeholder Gap Analysis 179 C Benchmarking Steps 183 D Exercises for Doing Out-of-the-Box Thinking 185 E Value-Added Analysis 193 F Network Planning Techniques 195 Recommended 201
£29.44
The University of Alabama Press Public Management Reform and Innovation Research Theory and Application
Book SynopsisThis text confronts questions public managers face in their efforts to meet demands of reform and innovation. It considers bureaucratic resistance, the dilemma faced when a reform agenda runs counter to the law, and the belief that improved management can remedy flawed policy.
£30.56
University of Missouri Press Betsy Ann Plank
Book SynopsisIn 1973, Betsy Ann Plank became the first woman to chair the Public Relations Society of America in its twenty-five-year history. This book explores how she managed to navigate the very real barriers of gender-based discrimination that existed in PR at least through the 1970s, and how she ultimately became devoted to PR education.
£47.70
Emerald Publishing Limited Curbing Corruption in Asian Countries
Book SynopsisAs corruption is a serious problem in many Asian countries their governments have introduced many anti-corruption measures since the 1950s. This book analyzes and evaluates the anti-corruption strategies employed in Hong Kong SAR, India, Indonesia, Japan, Mongolia, the Philippines, Singapore, South Korea, Taiwan, and Thailand.Table of ContentsList of Tables. List of Boxes. Abbreviations. About the Author. Foreword. Preface. Chapter 1 Corruption in Asian Countries: Causes, Consequences and Control Patterns. Chapter 2 Japan. Chapter 3 India. Chapter 4 The Philippines. Chapter 5 Taiwan. Chapter 6 Singapore. Chapter 7 Hong Kong. Chapter 8 Thailand. Chapter 9 South Korea. Chapter 10 Indonesia. Chapter 11 Mongolia. Chapter 12 Curbing Corruption: An Impossible Dream?. References. Author Index. Subject Index. Curbing Corruption in Asian Countries: An Impossible Dream?. Research in public policy analysis and management. Research in public policy analysis and management. Copyright page. Dedication.
£124.99
Edward Elgar Publishing Ltd Public Investments in Energy Technology
Book SynopsisEscalating energy demand may be the most important issue facing the United States and the world today. This book addresses the social importance of new energy technologies, illustrates policy-relevant applications of evaluation techniques and proposes new perspectives for a US energy investment strategy.Table of ContentsContents: 1. Introduction 2. Economic Rationale for Public Investment 3. Evaluation of Public Investments in New Technology 4. Technical Discussions of the Case Studies 5. Investments in Solar Energy Technologies 6. Investments in Geothermal Technologies 7. Investments in Vehicle Combustion Engine Technologies 8. Conclusions Appendix: Co-Benefits Risk Assessment (COBRA) Model References Index
£88.00
Edward Elgar Publishing Ltd Public Microeconomics Efficiency and Equity in
Book SynopsisThe analysis found in Public Microeconomics is simple and operational, conducive to computationally easy examples and exercises. This textbook is ideally suited to graduate and upper-level undergraduate courses ineconomics, political science, policy and philosophy.Table of ContentsContents: Preface Foreword to Students 1. Introduction 2. Private Goods Without Externalities 3. Externalities 4. Public Goods 5. Public Utilities 6. Uncertainty and Asymmetrical Information Index
£106.00
Edward Elgar Publishing Ltd Handbook of Research Methods and Applications in
Book SynopsisIn this timely Handbook, seventeen renowned contributors from Asia, the Americas and Europe provide chapters that deal with some of the most intriguing and important aspects of research methodologies on cities and urban economies.Trade ReviewIt is obvious that cities have long been the focus if analysis by the scholars and practitioners whose writings published in the Kresl-Sobrino Handbook of Research Methods and Applications in Urban Economies. The depth and excellence of the numerous topics examined reflects effective networking between the scholars involved, their analyses of approaches, problems and potentials of cities on the numerous continents, and the continuing role of the Global Urban Competitiveness Project in encouraging the development of methodologies and data helpful in understanding the hard and soft determinants of the growth and decline of cities. --Pierre-Paul Proulx, Universite de Montreal, CanadaI highly recommend students, teachers and researchers to enjoy reading this set of excellent papers. --Boris Graizbord, El Colegio de MexicoTable of ContentsContents: Introduction PART I: BASIC METHODOLOGIES FOR RESEARCHING CITIES 1. City Makers, Federal Interventions and Territorial Organization: The Case of Mexico Vincente Ugalde and Stéphanie Ronda 2. Empirical Approaches to Urban Competitiveness Analysis Peter Karl Kresl 3. Comparative Urban Studies in Europe: An Introduction to the Euricur Method Alexander Otgaar and Leo van den Berg PART II: CONTINENTAL DISTINCTIONS 4. Analysis of Urban Well-being and its Influencing Factors in the Spatial Distribution in China Ni Pengfei, Qingbin Li and Chao Li 5. A Comparative Approach to Doing Research on Cities: Comparing North American Cities to Others Diane-Gabrielle Tremblay and Angélo Battaglia 6. Questions and Challenges in Studies on Latin-American Cities José Marcos Pinto da Cunha 7. Doing Research in African Cities: The Case Study Method James Duminy, Vanessa Watson and Nancy Odendaal PART III: POSITIONING CITIES 8. Relating Cities to their International Context Earl H. Fry 9. Defining the Urban Economic and Administrative Spaces Carlo Salone 10. An Insight on the Unit of Analysis in Urban Research Joan Trullén, Raphael Boix and Vittorio Galletto PART IV: PLANNING FOR THE FUTURES 11. Evaluation of Strategic Planning Exercises Peter Karl Kresl 12. Imagining the Future of an Individual City John F. McDonald 13. The Limits of Environmental Management in the Mexico Megacity: The Air Pollution Case José Luis Lezama PART V: URBAN STRUCTURES 14. Urban Demographic Growth: The Case of Megacities Jaime Sobrino 15. Evaluating the Urban Milieu of an Individual City William F. Lever 16. Analysing Internal Migration Pathways in Mexico Jaime Sobrino 17. Model Building for Infrastructure Initiatives Bert van Wee, Jan Anne Annema and Hugo Priemus 18. Local Public–Private Relationships for Economic Development in Mexico: A Qualitative Analysis Isela Orihuela 19. The Creative Urban Diaspora Economy: A Disparity Analysis Among Migrant Entrepreneurs Karima Kourtit, Peter Nijkamp and Daniel Arribas-Bel Index
£189.00
Edward Elgar Publishing Ltd Growing the Productivity of Government Services
Book SynopsisHowever, Dunleavy and Carrera show for the first time how complex are the factors affecting productivity growth in government organizations – especially management practices, use of IT, organizational culture, strategic mis-decisions and political and policy churn.Trade ReviewDunleavy and Carrera have performed a difficult, burdensome, original, practical and innovative service to the public sector practitioners and academic observers of public administration and public sector management. This is a book that simply had to be written, but it took a colossal amount of time, effort and experience to do so, and to do it so well. --LSE Review of BooksThis is an innovative book that aims to address lacunae in both the public administration and management literature. It is an informed disquisition on how to measure and thence to increase productivity in the delivery of public services. . . . The book is both an original research-based treatise and a practical guide to action. In this reader's eyes it is required reading for both academics and practitioners. . . . Dunleavy and Carrera have performed a difficult, burdensome, original, practical and innovative service to the public sector practitioners and academic observers of public administration and public sector management. This is a book that simply had to be written, but it took a colossal amount of time, effort and experience to do so, and to do it so well. --LSE review of booksThis is an important book, one that should be read by academics and practitioners alike. . . The authors address what is a central issue both for academic public administration and for the ''real thing''. How can the productivity of governments be improved? Given the large sizes of public sectors throughout the OECD [this question] has become an absolutely vital one. The field of public administration and public policy needs more work like this - academically thorough, yet hard-hitting, policy-relevant and willing to come forward with broad proposals for improving how governments run their (our) affairs. --Christopher Pollitt, International Review of Administrative SciencesTable of ContentsContents: Preface 1. Introduction: Why has Government Productivity been so Neglected in Economics and Public Management? Part I: Nationally Provided Government Services 2. Studying National Agencies’ Productivity 3. Rapid Productivity Growth – Customs Regulation 4. Growing Productivity Gradually – Tax Services 5. How Productivity can Remain Unchanged Despite Major Investments – Social Security 6. Broadening the Picture – Two National Regulatory Agencies Part II: Analysing Decentralized Government Services 7. Methods and Quality Issues in Analysing Complex and Localized Services 8. Hospital Productivity in England’s National Health Service Part III: Sustainable Increases in Productivity 9. Embracing Digital Change and Enhancing Organizational Learning 10. Pushing through to Productivity Advances References Index
£132.29
Edward Elgar Publishing Ltd MultiModal Competition and the Future of Mail
Book SynopsisThis thought provoking book brings to bear new analyses of the most serious threat post offices have ever faced and raises fundamental questions as to the future of mail.Table of ContentsContents: Preface 1. Non-linear Pricing, Volume Discounts and the USO under Entry Michael A. Crew and Paul R. Kleindorfer 2. Price Differentiation: What is Acceptable for a Universal Service Provider? Richard Eccles 3. Postal Price Regulation in a Competitive Environment Ralf Wojtek and Martin Zauner 4. Failure to Implement the Postal Directive in the EU and EEA: Public and Private Enforcement of State Liability Alessandra Fratini and Mariacristina Bottino 5. Forecasting Letter Volumes: Augmenting Econometric Baseline Projections Vance L. Martin, Chris Paterson and Jessie Xiaokang Wang 6. Uncertainty and Projections of the Demand for Mail Frédérique Fève, Jean-Pierre Florens, Leticia Veruete-McKay, Soterios Soteri and Frank Rodriguez 7. Do Volume Increases and Decreases Have the Same Effect on Labor Hours? Michael D. Bradley, Jeff Colvin and Mary K. Perkins 8. A Panel Data Analysis of Inefficiency and Heterogeneity in the Postal Sector Catherine Cazals, Paul Dudley, Jean-Pierre Florens and Michael Jones 9. Affordability of Postal Services Addressed to Households Claire Borsenberger, Denis Joram and Lise Martin 10. Towards a 21st Century Postal Service John C. Panzar 11. Privatization: Could the Benefits Seen in Other Network Industries be Realized in Postal Industries? Stuart Holder and Helen Smith 12. The Confluence of the Postal Sector with the Internet Economy and Regulation John Hearn 13. Allocating Cost between Universal Services and Services Outside the Scope of Universal Service Heikki Nikali, Kari Elkelä, Pekka Leskinen, Päivi Rokkanen and Peter Karlsson 14. Price-cap Regulation in the Postal Sector: Single versus Multiple Baskets Claire Borsenberger, Sébastien Bréville, Helmuth Cremer, Philippe De Donder and Denis Joram 15. Optimal Pricing of Mail in the Transactional Market and Welfare for the Wider Communications Market Philippe De Donder, Helmuth Cremer, Paul Dudley and Frank Rodriguez 16. A Market Study of Packets and Parcels Services Stephen Gibson and Nancy Race 17. Defending Mail Markets Against New Entrants: An Application of the Defender Model Christian Jaag, Helmut Dietl, Urs Trinkner and Oliver Fürst 18. Liberalization and Postal Workers Henrik B. Okholm and Anna Möller 19. Government Use of the Postal System: An Ignored USO Component Michael J. Ravnitzky and J.P. Klingenberg 20. UPU Terminal Dues: Winners and Losers James I. Campbell Jr., Alex Kalevi Dieke and Martin Zauner 21. On the Use of Reverse Auctions to Designate Universal Postal Service Providers Carlos Costa 22. Priority and Non-Priority Services: Returning to the Origins? Filipa Silva 23. Understanding Consumer Preferences for Paper and Digital Marketing Channels Kari Elkelä 24. Accounting for Behavioral Biases for Non-biased Demand Estimations Meloria Meschi and Carla Pace
£126.00
Edward Elgar Publishing Ltd Representative Bureaucracy in Action
Book Synopsis`This volume confronts one of the most central issues in the study and The book explores one of the most topical issues of public bureaucracies worldwide: the relationship between the composition of the public sector workforce and the nature of the society it serves.Trade Reviewpractice of bureaucracy. Questions about representativeness of public institutions raises key issues about legitimacy, especially in contexts characterised by ethnic diversity and cleavages. Debates are shaped by normatively informed positions that contrasts those in favour of representativeness with those who point to limitations and side-effects. This volume offers a set of important contributions to these debates by linking the long-standing debates about representative bureaucracy with an impressive range of country studies. This volume is a fundamental contribution to the theme of representative bureaucracy.’ -- Martin Lodge, London School of Economics, UKTable of ContentsContents: 1. Representative Bureaucracy: Concept, Driving Forces, Strategies B. Guy Peters, Eckhard Schröter and Patrick von Maravić PART I: THE AMERICAS 2. Representative Bureaucracy in the United States B. Guy Peters 3. Representative Bureaucracy in Canada Luc Turgeon and Alain-G. Gagnon 4. Representative Bureaucracy in Mexico María del Carmen Pardo PART II: EUROPE 5. Representative Bureaucracy in Belgium: Power Sharing or Diversity? Steven van de Walle, Sandra Groeneveld and Lieselot Vandenbussche 6. Representative Bureaucracy in Transitional Bureaucracies: Bulgaria and Romania Katja Michalak 7. Representative Bureaucracy in Germany? From Passive to Active Intercultural Opening Patrick von Maravić and Sonja M. Dudek 8. Representative Bureaucracy in Italy Giliberto Capano and Nadia Carboni 9. Representative Bureaucracy in the Netherlands Frits M. van der Meer and Gerrit S.A. Dijkstra 10. Representative Bureaucracy in Switzerland Daniel Kübler 11. Representative Bureaucracy in the United Kingdom Rhys Andrews PART III: AFRICA, OCEANIA, AND ASIA 12. Representative Bureaucracy in South Africa Robert Cameron and Chantal Milne 13. Politics of Representative Bureaucracy in India Bas van Gool and Frank de Zwart 14. Bureaucratic Representation in Israel Moshe Maor 15. Representative Bureaucracy in Australia: A Post-Colonial, Multicultural Society Rodney Smith Bibliography Index
£109.00
Edward Elgar Publishing Ltd Tax and Transfer Tensions
Book SynopsisThis rigorous yet lucid book is concerned with the analysis of tax design and the problems involved in choosing a tax and transfer structure.Table of ContentsContents: Part I: Introduction 1. Introduction and Outline Part II: Theory and Policy 2. Tax and Transfer Tensions 3. Income Tax Structure: Theory and Policy Part III: Tax Functions and Choices 4. The Linear Tax Function 5. Choosing a Linear Income Tax Rate 6. A Loglinear Tax Function 7. A Tax-Free Threshold 8. In-Work Payment With Hours Threshold 9. Welfare-Improving Tax Reforms 10. The Elasticity of Marginal Valuation Part IV: Tax Revenue 11. Fiscal Drag and Revenue Elasticities 12. The Elasticity of Taxable Income 13. Changes in Income Tax Revenue 14. Tax Revenue and Lorenz Curves Part V: Tax Reviews 15. The NZ Tax Working Group 16. The IFS and Tax Design Bibliography Index
£124.00
Edward Elgar Publishing Ltd European Cities and Global Competitiveness
Book SynopsisIn this book, the editors have assembled a collection of original contributions by scholars from Europe, North America and Asia who offer insights as to how local authorities in Europe might be able to chart a course for their city or urban region during this period of extraordinary difficulty.Trade Review‘This book addresses an interesting and contemporary topic and the editors have selected a good mix of approaches to the problem’. -- Giorgio Fazio, Journal of Regional ScienceTable of ContentsContents: PART I: INTRODUCTION 1. Introduction Daniele Ietri and Peter Karl Kresl PART II: COMPETITIVENESS 2. The Prospect for European Urban Economies Peter Karl Kresl 3. Italian Cities and Global Urban Competitiveness Pengfei Ni 4. Urban Competitiveness in Italy: A Benchmarking and Benchlearning Approach to Support Local Government Decisions Stefano Mollica and Giovanna Hirsch PART III: GOVERNANCE 5. Competition and Collaboration in Creating a World City from Polycentricity in Central Scotland William F. Lever 6. Metropolitan Structures of Decision Making, Governance and Policy Coordination: The Role of Social Actors in Montreal Diane-Gabrielle Tremblay and Juan-Luis Klein 7. Strategic Resilience and Global Competitiveness: Regional Cooperation in the New York City Metropolitan Area David J. Maurrasse 8. The Metropolitan Area of Venice in the Changing Economy of the North East Stefano Micelli 9. Urban Development and Competitiveness in Hong Kong: Opportunities and Challenges of a Changing Relation with Mainland China Jianfa Shen PART IV: INNOVATIVE POLICY MAKING 10. Brainport Eindhoven: A Proactive Approach Towards Innovation and Sustainability Leo van den Berg and Alexander H.J. Otgaar 11. On the Possible Government of the City Carlo Donolo 12. Competitiveness, Sustainability and Urban Energy Use: Some Lessons for Europe from the Mexican Experience Jaime Sobrino 13. The Urban Response to a Need for Change: The Case of Milan Eleonora Mastropietro 14. Organizing Mobility as an Infrastructure for Development Riccardo Mercurio, Paolo Canonico and Mario Pezzillo Iacono 15. An Aging Population as a Benefit to Italian Cities Daniele Ietri 16. The Future of Europe’s Smaller Cities and Towns Peter Karl Kresl Index
£121.00
Edward Elgar Publishing Ltd Strategic Community Partnerships Philanthropy and
Book SynopsisTrade Review‘As this volume trenchantly documents, our world faces the ravages of a perfect storm, shedding a glaring light on the disparate impact in our local communities of long-standing systemic racism, continually widening wealth gaps, and a raging global pandemic. Under this spotlight, the urgency and timeliness of strategic, cross-sector sustainable partnerships among organizations anchored in place, undergirded by enlightened philanthropy, and committed to moving the needle on the public good, could not be clearer. By documenting the efforts of ten such partnerships-in-place, spanning localities across the US and the globe, David Maurrasse brings home forceful shared lessons for progress.’ -- Nancy Cantor, Rutgers University-Newark, USTable of ContentsContents: 1. Introduction PART I PHILANTHROPY, NONGOVERNMENTAL ORGANIZATIONS, AND COMMUNITY PARTNERSHIP 2. Evolving thinking on community partnerships 3. The nongovernmental sector and philanthropy PART II COMMUNITY PARTNERSHIPS IN THE UNITED STATES 4. Introduction to Part II 5. The Newark Anchor Collaborative 6. Memphis Medical District Collaborative 7. Southeast Los Angeles Collaborative 8. Central Corridor Anchor Partnership 9. Quality Jobs Fund PART III INTERNATIONAL COMMUNITY PARTNERSHIPS 10. Introduction to Part III 11. Colombia: Rebuilding El Salado 12. Malawi: Chipatala Cha Pa Foni 13. England: young Black men’s employment program in London – the Moving On Up initiative 14. India: Parivartan – health in Bihar 15. Australia: Metropolitan partnerships – Victoria PART IV LESSONS AND THE FUTURE 16. Introduction to Part IV 17. Successes and challenges 18. Future opportunities, considerations, and directions References Index
£23.95
Edward Elgar Handbook of Public Service Delivery
Book SynopsisAdopting an integrated approach, this Handbook examines the design, organization, implementation and evaluation of public service delivery. Emphasizing the complex and dynamic nature of public services, it draws on cutting-edge research to identify responses to the unique challenges of the field.
£210.00
Edward Elgar Publishing Ltd The Role of the Public Sector
Book SynopsisAt last â a textbook on the public sector for students of social policy, public policy, political science and sociology. This book explains why we have a public sector and what tasks it is expected to perform.Trade Review‘Recent years have witnessed the “Return of the State” after decades of spreading neo-liberalism and market ideology. Bent Greve’s book is a very well written text able to capture the old and new roles of the public sector in contemporary societies. It provides interesting and valuable insights both for scholars and students into how the relationship between the state, the market and society has been evolving and the present and future challenges.’ -- Emmanuele Pavolini, University of Macerata, Italy‘What is the public sector? Why is public spending necessary, and how is it funded and managed? Greve offers a clear, non-ideological account of the nature of the public sector in developed economies. His analysis of the complex connections between public and private, state and market, provides readers with a timely guide to this most fundamental of all relationships in the public sphere.’ -- Nick Ellison, University of York, UK‘This book is an excellent guide for students and professionals in public and social policy, helping them to understand the economic issues in policy making. The key concepts in public sector economics are clearly presented, with explanations of current debates and references to the most recent literature. The multiple economic and social effects of public sector and welfare state measures, and their mutual relationships are also well explained. Bent Greve illuminates the conceptual debate with compelling empirical illustrations which spark and maintain the interest of the reader. Last, but not the least, Greve accentuates new important topics not commonly included in textbooks: the social investment perspective and the consequences of this for policy making, international influences on national public sector economics (including EMU), and current developmental challenges for the public sector such as societal ageing, external shocks on economies and technological change.’ -- Tomáš Sirovátka, Masaryk University, CzechiaTable of ContentsContents: Preface 1. The role of the public sector 2. Allocation, distribution and stabilization 3. Market failure and other reasons for public interventions 4. Size of the public sector 5. Taxation and impact on societies 6. Fiscal policy – what works what does not work 7. Steering of the public sector economy 8. In-cash benefits – the role of the public sector 9. In-kind benefits – the service of the public sector 10. International influence, including the Economic and Monetary Union 11. A social investment perspective on public sector spending 12. Challenges for the public sector – a few concluding remarks Index
£20.95
John Wiley & Sons Inc Human Resources Management for Public and
Book SynopsisThis thoroughly updated and comprehensive guide to strategic human resource management in public and nonprofit organizations reflects the current knowledge, practice, legal, social, economic and technological environment in which public and nonprofit organizations currently operate.Table of ContentsList of Figure, Tables, and Exhibits xiii Exercises xv Preface xvii Acknowledgments xxv The Author xxvii PART ONE: HUMAN RESOURCES MANAGEMENT IN CONTEXT 1 1 Introduction to Human Resources Management in the Public and Nonprofit Sectors 3 The Public Sector 5 The Nonprofit Sector 10 The New Public Service 22 Today’s Context for Human Resources Management 23 Conclusion 33 2 Strategic Human Resources Management and Planning 37 The Changing Role of Human Resources Management 38 Human Resources Outsourcing 42 Strategic Human Resources Management and Human Resources Planning 44 Human Resources Planning 45 Human Resources Information Systems and Electronic Human Resources Management 50 Implementing Strategic Human Resources Management 57 Evaluating the Effectiveness of Strategic Human Resources Management 58 Problems and Implications of Strategic Human Resources Management 60 Ethical Standards for Strategic Human Resources Management 61 Conclusion 62 3 Federal Equal Employment Opportunity Laws and Other Employee Protections 69 Federal Equal Employment Opportunity Laws 70 Proving Employment Discrimination 82 Executive Orders, Affirmative Action, and Other Federal Laws 88 Affirmative Action 93 Constitutional Rights 97 Additional Protections for Employees 103 Conclusion 105 4 Managing a Diverse Workforce 111 Glass Ceilings, Sticky Floors, Glass Walls, and Glass Escalators 114 Why Diversity Is Important 115 Cultural Competency 116 Sexual Harassment 119 Employer Liability 121 Sexual Orientation 122 Changes in the Nonprofit Landscape 125 The Difference between Complying with Laws and Managing Diversity 126 Strategic Human Resources Management Implications for Managing Diversity 128 Conclusion 130 PART TWO: METHODS AND FUNCTIONS OF STRATEGIC HUMAN RESOURCES MANAGEMENT 137 5 Job Analysis 141 Legal Significance of Job Analysis Data 143 Job Analysis Information and Methods 144 Designing a Job Analysis Program 151 Job Description and Job Specification 153 Strategic Job Analysis 153 Competency Modeling 159 Job Analysis Techniques 160 Contextual Performance 167 Conclusion 168 6 Recruitment and Selection 175 Recruitment 176 Recruiting for Local Governments and Nonprofits 181 Screening Applicants 184 Executive and Managerial Recruitment and Selection 202 Conclusion 204 7 Compensation 211 Equity 212 Executive Compensation and Benefits 229 Federal Laws Governing Compensation 231 State and Local Government Minimum Wages 234 Conclusion 240 8 Benefits 247 Required Benefits 248 Discretionary Benefits 253 Quality-of Work and Quality-of Life Issues 260 Conclusion 270 9 Training and Career Development 275 The Training Process 278 Career Development 293 Managerial and Executive Development 294 Conclusion 296 10 Performance Management 303 Motivation 306 Developing an Evaluation Program 311 Rater Training 312 Who Should Rate? 315 Executive Evaluation 316 Documentation 319 Performance Evaluation Interview 320 Ethical Issues in Performance Appraisal 321 Performance Appraisal Techniques 322 Team-Based Performance Techniques 329 Conclusion 333 11 Labor-Management Relations: Collective Bargaining in the Public and Nonprofit Sectors 341 The History of Private Sector Collective Bargaining 342 Collective Bargaining in Nonprofit Organizations 345 Collective Bargaining in the Federal Government 346 Collective Bargaining in State and Local Governments 347 Concepts and Practices of Collective Bargaining 348 Public Sector Distinctions 359 Nonprofit Sector Distinctions 363 Privatization of Public Services 366 Conclusion 367 12 Volunteers 377 Use of Volunteers 378 Volunteer Motivation 381 Barriers to Volunteer Recruitment 381 Recruitment 382 The Prerecruitment Process 384 Managing Volunteers 389 Orientation and Training 391 Volunteer Recognition 392 Evaluation 393 The Volunteer Protection Act 394 Governing Boards 394 Conclusion 402 13 Conclusion: Challenges for Public and Nonprofit Organizations 409 What to Expect 409 Challenges for Strategic Human Resources Management 412 Change in Skill Requirements 413 References 415 Name Index 455 Subject Index 463 LIST OF FIGURE, TABLES, AND EXHIBITS Figure 2.1 Uses of Human Resources Information Systems 51 Tables 1.1 IRS Organization Reference Chart 12 1.2 Number of Nonprofit Organizations in the United States, 1999–2009 16 1.3 National Taxonomy of Exempt Entities: Broad Categories 18 3.1 Federal Statutes Related to Equal Employment Opportunity 83 3.2 International Comparison of Antidiscrimination Criteria Covered by Law 85 5.1 Department of Labor Worker Functions 165 7.1 General Schedule Pay Scale, 2012 Annual Rates by Grade and Step 219 7.2 City-County Library District Salary and Wage Schedule 220 7.3 Comparable Municipal Market Study for Annual Salaries for Select Local Government Positions 222 7.4 International Comparison of Working Hours 238 7.5 Minimum Wage International Comparison 239 8.1 International Comparison of Benefi ts 266 8.2 International Comparison of Parental Leave 268 11.1 International Comparison of Unions and Collective Bargaining Rights 368 12.1 Grid for Matching Current and Potential Board Members 398 Exhibits 5.1 Job Analysis Questionnaire 147 5.2 Structured Task Checklist 149 5.3 Examples of Job Descriptions 154 5.4 Competencies for Supervisory and Leadership Position 161 5.5 Foreign Service Officer Competencies 163 6.1 Resources for Job Seekers 182 7.1 Typical Compensable Factors 216 10.1 The Many Purposes of Appraisal 305 10.2 Common Rating Errors 314 10.3 Trait Rating Scale 324 10.4 Behaviorally Anchored Rating Scale 325 10.5 Management by Objectives Rating Scale 327 10.6 Sample Critical Incidents Report 328 10.7 Questions to Consider When Developing a Performance Evaluation System 332 11.1 National Labor Relations Board Jurisdictional Standards in Effect July 1990 344 12.1 Volunteer Application for Natural Resources Agencies 386 EXERCISES 1.1 Art Museums Are Looking for Leaders 34 2.1 State and Local Government Workforce: 2012 Trends 64 2.2 Some Nonprofits Are Hiring 65 3.1 A Muslim Woman ’s Right to Wear a Head Scarf at Work 107 3.2 States Are Taking the Lead on Family Discrimination Laws 108 4.1 Employers in Singapore Adopt a Pledge of Fair Employment Practices 131 4.2 Tattoos in the Workplace 133 5.1 Hiring a Social Media Director 170 5.2 Caseworkers Often Face Tremendous Difficulties 171 6.1 EEOC Cautions against Making Employment Decisions Based on Criminal Records 206 6.2 Barring Discrimination against Unemployed Applicants 207 7.1 Compensation and Retirement Benefits Reform in New York State 242 7.2 The Gender Gap in Wages Still Exists in 2011 243 8.1 Smokers Need Not Apply 271 8.2 Public Pensions Are Undergoing Changes 272 9.1 Using Video Games for Driver Training 298 9.2 Swapping Jobs 299 10.1 Office of Personnel Management Director Says Federal Employees Need More Frequent Feedback 335 10.2 Ethical Lapses and Performance Problems at the Stanislaus Community Assistance Project 336 11.1 Union Members in Spain and Italy Go on Strike 373 11.2 Labor Talks and Social Media 374 12.1 Voluntourism 403 12.2 Millennials ’ Job Satisfaction Is Increased by Corporate Volunteer Programs 404
£79.20
John Wiley & Sons Inc Applied Research Methods in Public and Nonprofit
Book SynopsisA complete guide to applied research, featuring original data and detailed case studies Applied Research Methods in Public and Nonprofit Organizations takes an integrative approach to applied research, emphasizing design, data collection, and analysis.Table of ContentsList of Figures and Tables xiii Acknowledgments xvii The Authors xix Introduction 1 Integrating Case Studies into Learning About Applied Research Methods 2 The Cases 3 Community Garden Initiative: Exploring Community Interest in Local Food Projects 4 Statewide Needs Assessment: Understanding the Status of Aging Women 6 Election Administration and Technology: Understanding the Implementation and Implications of Election Policy Decisions 8 National Program Evaluation: Domestic Violence Prevention and Faith-Based and Community Organizations 11 Criminal Justice Policy Reform: Exploring Innovation Across Sectors 13 Structure of the Book and Message to Instructors 15 Part One: Research Basics: What Do We Want to Know and Why? 19 Chapter One Overview and Context of the Research Process 21 The Research Process 21 The Applied Research Context 25 Public Administration, Nonprofit Studies, and Other Subfields 27 Information Literacy 28 Information Quality and Types of Sources 29 Finding High-Quality Information 37 Values, Beliefs, and Certainty in Applied Disciplines 38 Grand Theory and Theories of the Middle Range 40 Case Comparisons 41 Ethics and Institutional Review Boards 43 Specific Concerns for Public Administration and Nonprofit Studies 45 Decision Trees 47 Applied Research Project Planning 47 Typical IRB Review Considerations 48 Conclusion 49 Overview of the Book 50 Chapter Support Materials 51 Chapter Two Applied Research Questions, Literature, and Theory 55 Asking Good Research Questions 56 Case Illustrations of Research Questions 57 Research Questions and Sponsored Research 60 Case Illustrations of Research Questions in Sponsored Research 60 Using Literature and Building Theory 62 The Literature Review 62 Literature Sources 63 Literature Searches 65 A Note About Citations 69 Theory Building 71 Developing Research Expectations and Hypotheses 75 Theories of Change and Logic Models 79 Theories of Change 79 Logic Models 82 Steps for Development of Theories of Change 86 Decision Tree 90 Decisions About Applied Research and Using a Theory of Change 90 Conclusion 91 Chapter Support Materials 92 Chapter Three Applied Research Designs 99 General Parameters of Design 99 Major Design Types 100 Experimental Design 100 Quasi-Experimental Design 105 Nonexperimental Design 108 Case Illustrations of Research Design Approaches 113 Sampling 117 Random or Probability Sampling 118 Nonrandom or Nonprobability Sampling 121 Sample Size 123 Case Illustrations of Sampling Approaches 123 Decision Trees 127 Selecting a Research Design Type 127 Choosing a Sampling Strategy 129 Conclusion 130 Chapter Support Materials 131 Part two: Data Collection: Where and How Can We Gather Information? 135 Chapter Four Qualitative Data Collection in the Field 137 Validity, Reliability, and Error in Qualitative Research 138 The Process of Conducting Field Research 142 Interviews 146 Writing Interview Questions 148 Putting Respondents at Ease 149 Focus Groups 151 Direct Observation 152 Content Analysis 154 Case Studies 159 Case Illustrations of Data Collection 161 Statewide Needs Assessment 161 Election Administration and Technology 162 National Program Evaluation 163 Decision Tree 163 Data Collection Strategy 164 Conclusion 165 Chapter Support Materials 165 Chapter Five Survey Research 171 The Survey Research Process 172 Survey Design 175 Crafting Quality Questions 176 Response Categories 181 Demographic Questions 188 Problems and Controversies in Survey Research 189 Case Illustrations of Survey Use 191 Statewide Needs Assessment 191 Criminal Justice Policy Reform 192 National Program Evaluation 192 Decision Tree 193 Decisions About Methods of Survey Distribution 193 Conclusion 194 Chapter Support Materials 195 Part Three: Analyzing Data and Communicating About Them: What Do They Mean? How Can They Be Used? 199 Chapter Six Data Analysis 201 Context and Descriptive Analysis 202 Qualitative Analysis 203 Quantitative Analysis 207 Coding 208 Levels of Measurement 209 Descriptive Statistics 210 Statistical Significance 216 Bivariate Statistics 219 Multivariate Statistics 225 Codebooks 232 Case Applications of Qualitative and Quantitative Analysis 233 Decision Tree 240 Conclusion 242 Chapter Support Materials 242 Chapter Seven Writing and Presentations 249 General Tips for Writing 250 A Productive Writing Process 250 Feedback and (Constructive) Criticism 251 Readability and Appeal 252 A Note About Style 254 Types of Writing 256 Needs Assessments and Asset Mapping 256 Grant Applications 258 Funder Reports 264 Stakeholder Documents 266 Journal Articles 268 Applied Dissertations 270 Presentations 271 Presenting Material to Stakeholders 274 Academic Presentations 275 Case Illustrations of Writing and Presentation 277 Decision Tree 277 Decisions About Making Presentations 277 Conclusion 280 Chapter Support Materials 282 Glossary 287 Bibliography and Works Cited 303 Index 309 1.1 The Research Process 22 1.2 Inside the Steps of the Research Process 23 1.3 Top Ten Information Sources from Google Search for “Homeless Women” 37 1.4 Typical Research Roles Covered by IRB Requirements 44 1.5 Decision Tree for Planning a Research Process 48 1.6 Decision Tree for Typical IRB Review Process 49 1.7 Research Process Outline Worksheet 54 2.1 List of Selected Scholarly Journals for Applied Research in Public Service 66 2.2 Examples of Scholarly Sources Used in Case Studies 67 2.3 Journal Article Worksheet 68 2.4 Deductive and Inductive Approaches to Theory 72 2.5 Theory-Fact Relationships in Deduction and Induction 72 2.6 Time Horizons and Outcomes in the Theory of Change Model for the Community Garden Case 85 2.7 Logic Model/Theory of Change to Increase Democratic Functioning Through Voting 85 2.8 Program Evaluation Logic Model for Study of Community Organizations 89 2.9 Decision Tree for Using a Theory of Change Model 91 2.10 Annotated Bibliography Entry Worksheet 97 2.11 Logic Model Worksheet 98 3.1 Common Sources of Secondary Data 112 3.2 Decision Tree for Selecting Research Design Type 128 3.3 Decision Tree for Choosing a Sampling Strategy 129 4.1 The Field Data Collection Process 143 4.2 Decision Tree for Data Collection Strategy 164 5.1 Approaches to Question Wording 178 5.2 The Influence of Word Order and Response Set Choices 183 5.3 Illustration of Ordered Scales 184 5.4 Illustration of Likert Scale 185 5.5 Decision Tree for Choosing Paper or Web-Based Survey Approach 194 6.1 Qualitative Data Display Illustration: Discussion of Partners in Statewide Needs Assessment 206 6.2 Illustration of Coding for Quantitative Analysis 209 6.3 Graphic Display of Descriptive Statistics 212 6.4 Codebook Example for Election Administration and Technology Project 234 6.5 Proposed Theory of Change Model Developed from Statewide Needs Assessment Case 239 6.6 Decision Tree for Approaching Qualitative and Quantitative Analyses 241 7.1 SWOT Analysis Display for the Community Garden Case 257 7.2 Gantt Chart Example for Statewide Needs Assessment 260 7.3 Planning Process Example for National Replication of the Statewide Assessment 261 7.4 Budget Summary and Budget Narrative 263 7.5 Poster for Community Presentation on Statewide Needs Assessment (online only at www.wiley.com/college/brownhale) 7.6 Community Presentation on Community Garden (online only at www.wiley.com/college/brownhale) 7.7 Decision Tree for Approaching a Presentation 279 1.1 Association of College and Research Libraries Information Literacy Standards and Benchmarks 30 1.2 Top News Sources by Media Type 34 1.3 Case Comparison of Research Question, Theory, Reasoning, and Tools 42 2.1 Case Comparison of Approaches to Theory, Literature, and Hypotheses or Research Expectations 74 2.2 Case Comparison of Concepts and Operationalization 76 3.1 Measurement and Intervention Sequence for Major Forms of Experimental Design 102 3.2 Major Forms of Quasi-Experimental Design 107 3.3 Approaches to Nonexperimental Data Collection 109 3.4 Case Comparison of Research Designs 114 3.5 Case Comparison of Sampling Strategies 124 4.1 Case Comparison of Case Selection Methods 142 4.2 Illustration of Content Analysis Strategy for Examining Innovations in Voter Guides 156 5.1 Index of Engaged Healthy Living Activities 187 6.1 Frequency Distribution Example: State Requirements for Certification of Election Equipment 211 6.2 Illustration of Calculation Matrix 216 6.3 Measures of Central Tendency and Dispersion by Level of Measurement 217 6.4 Bivariate Tests by Level of Measurement 219 6.5 Illustration of Bivariate Crosstab Table for Soft Skills Class 222 6.6 Multivariate Tests Based on Dependent Variable Measurement 226 6.7 Relationship Between Soft Skills Course Participant Background and Course Attendance to Posttest Performance 229 6.8 Case Comparison of Use of Qualitative Analysis 236 6.9 Case Comparison of Use of Quantitative Analysis 237 6.10 Codebook for Soft Skills Class 246 7.1 Illustration of Table Format and Style 255 7.2 Case Comparison of Types of Writing and Presentations 278
£65.70
John Wiley & Sons Inc Branding for the Public Sector
Book SynopsisHow to apply for-profit marketing strategies to non-profit organizations Branding for the Public Sector presents powerful and effective branding strategies for the public sector illustrated through case studies and examples.Table of ContentsPreface vii Part One: The Importance of Branding and Building Brand Strategy 1 1 The Public Sector and Branding 5 2 Public Sector Brand Categories 19 3 The Nation Brand Effect and Brand Architecture 47 4 Building a Power Public Sector Brand: Visions, Values, Emotions and Personalities 67 5 Brand Positioning 99 Part Two: Implementing and Managing Public Sector Brands 141 6 Public Sector Brand Management 145 7 Brand Communications Strategy 173 8 Brand Engagement 203 9 Tracking Brand Success 221 10 The Future of Public Sector Branding 243 Author biography 267 Acknowledgements 269 Index 271
£21.24
John Wiley & Sons Inc Governing CrossSector Collaboration
Book SynopsisA comprehensive guide to public sector collaboration with private and nonprofit organizations for better service delivery Governing Cross-Sector Collaboration tackles the issues inherent in partnerships with nongovernmental actors for public service delivery, highlighting the choices available and the accompanying challenges and opportunities that arise. Based on research, interviews with public, private and nonprofit sector leaders, and considerable analysis of organizations involved in public-private-nonprofit collaborations, the book provides insight into cross-sector collaboration at the global, federal, state, and local levels. Through an examination of the primary modes of cross-sector collaboration, including collaborative contracting, partnerships, networks, and independent public services providers, the book presents a clear case for how public managers can assess the trade-offs and use these options to improve public service delivery. Nonprofit organizationsTable of ContentsAcknowledgments ix Foreword by Ron Carlee xi Introduction xv Part One: Choosing Cross-Sector Collaboration 1 One: Dimensions of Cross-Sector Collaboration 3 Two: The Rationale for Cross-Sector Collaboration 31 Three: Contracting and Collaborating 57 Four: Cross-Sector Partnerships and Public-Private Partnerships 85 Five: Network Governance 111 Six: Independent Public-Services Providers: A New Potential Collaborator 139 Seven: Analyzing Cross-Sector Collaboration Options 167 Part Two: Managing Cross-Sector Collaboration 207 Eight: The Need for a New Model of Public Administration 209 Nine: Leadership Implications in Cross-Sector Collaboration 229 Ten: Fostering Democratic Accountability 251 Eleven: Developing Government Capacity for Cross-Sector Collaboration 279 Twelve: The Future of Cross-Sector Collaboration 297 Notes 313 References 317 The Authors 339 Index 341
£52.20
John Wiley & Sons Inc Handbook of Practical Program Evaluation
Book SynopsisThe leading program evaluation reference, updated with the latest tools and techniques The Handbook of Practical Program Evaluation provides tools for managers and evaluators to address questions about the performance of public and nonprofit programs. Neatly integrating authoritative, high-level information with practicality and readability, this guide gives you the tools and processes you need to analyze your program''s operations and outcomes more accurately. This new fourth edition has been thoroughly updated and revised, with new coverage of the latest evaluation methods, including: Culturally responsive evaluation Adopting designs and tools to evaluate multi-service community change programs Using role playing to collect data Using cognitive interviewing to pre-test surveys Coding qualitative data You''ll discover robust analysis methods that produce a more accurate picture of program results, and learn hoTable of ContentsFigures, Tables, and Exhibits ix Preface xv The Editors xxi The Contributors xxv Part One: Evaluation Planning and Design 1 1. Planning and Designing Useful Evaluations 7Kathryn E. Newcomer, Harry P. Hatry, Joseph S. Wholey 2. Analyzing and Engaging Stakeholders 36John M. Bryson, Michael Quinn Patton 3. Using Logic Models 62John A. McLaughlin, Gretchen B. Jordan 4. Exploratory Evaluation 88Joseph S. Wholey 5. Performance Measurement 108Theodore H. Poister 6. Comparison Group Designs 137Gary T. Henry 7. Randomized Controlled Trials 158Carole J. Torgerson, David J. Torgerson, Celia A. Taylor 8. Conducting Case Studies 177Karin Martinson, Carolyn O’Brien 9. Recruitment and Retention of Study Participants 197Scott C. Cook, Shara Godiwalla, Keeshawna S. Brooks, Christopher V. Powers, Priya John 10. Designing, Managing, and Analyzing Multisite Evaluations 225Debra J. Rog 11. Evaluating Community Change Programs 259Brett Theodos, Joseph Firschein 12. Culturally Responsive Evaluation 281Stafford Hood, Rodney K. Hopson, Karen E. Kirkhart Part Two: Practical Data Collection Procedures 319 13. Using Agency Records 325Harry P. Hatry 14. Using Surveys 344Kathryn E. Newcomer, Timothy Triplett 15. Role Playing 383Claudia L. Aranda, Diane K. Levy, Sierra Stoney 16. Using Ratings by Trained Observers 412Barbara J. Cohn Berman, Verna Vasquez 17. Collecting Data in the Field 445Demetra Smith Nightingale, Shelli Balter Rossman 18. Using the Internet 474William C. Adams 19. Conducting Semi-Structured Interviews 492William C. Adams 20. Focus Group Interviewing 506Richard A. Krueger, Mary Anne Casey 21. Using Stories in Evaluation 535Richard A. Krueger Part Three: Data Analysis 557 22. Qualitative Data Analysis 561Delwyn Goodrick, Patricia J. Rogers 23. Using Statistics in Evaluation 596Kathryn E. Newcomer, Dylan Conger 24. Cost-Effectiveness and Cost-Benefit Analysis 636Stephanie Riegg Cellini, James Edwin Kee 25. Meta-Analyses, Systematic Reviews, and Evaluation Syntheses 673Robert Boruch, Anthony Petrosino, Claire Morgan Part Four: Use of Evaluation 699 26. Pitfalls in Evaluations 701Harry P. Hatry, Kathryn E. Newcomer 27. Providing Recommendations, Suggestions, and Options for Improvement 725George F. Grob 28. Writing for Impact 739George F. Grob 29. Contracting for Evaluation Products and Services 765James B. Bell 30. Use of Evaluation in Government 798Joseph S. Wholey 31. Evaluation Challenges, Issues, and Trends 816Harry P. Hatry, Kathryn E. Newcomer, Joseph S. Wholey Name Index 833 Subject Index 841
£66.60
John Wiley & Sons Inc AI and the Future of the Public Sector
Book SynopsisTable of ContentsAcknowledgments xv About the Author xvii Introduction xix Chapter 1 Understanding the Key Building Blocks of Progress 1 1.1 Introduction 1 1.2 Key Building Blocks of Data Science and AI 2 1.2.1 Data Acquisition 2 1.2.2 Data Maintenance 2 1.2.3 Analysis 3 1.2.4 Communication 3 1.2.5 Machine Learning 4 1.2.6 Artificial Intelligence 4 1.2.7 Advantages and Disadvantages 4 1.2.8 Four Key Focuses for Future AI 5 1.3 Quantum Computing 7 1.3.1 What Is Quantum Computing? 7 1.3.2 Impact on Cybersecurity 9 1.4 Proliferation of Devices 9 1.5 5G and the Impact of Advanced Communications 11 1.5.1 Global Transformation 12 1.6 Public Sectors 4.0 12 1.7 Conclusion 14 1.8 Notes 15 Chapter 2 Office of Finance 17 2.1 Introduction 17 2.2 Forecasting and Public Finance Management 18 2.3 Forecasting 19 2.3.1 Qualitative Forecasting 19 2.3.2 Quantitative Forecasting 20 2.3.3 Forecasting for Public Sector Transformation 21 2.3.4 Managing Risk and Uncertainty 22 2.3.5 Forecasting in IT Projects 23 2.3.6 The Move Toward Activity-Based Costing 24 2.3.7 Hard Benefits and Soft Benefits 24 2.3.8 Enterprise Resource Planning 26 2.3.9 AI and Governmental Administration 28 2.3.10 Global Partnership on AI 29 2.4 Conclusion 30 2.5 Notes 30 Chapter 3 Public Order and Safety 33 3.1 Introduction 33 3.2 The Future of Policing in an AI Era 33 3.2.1 Transformation of Police Work 34 3.2.2 Criminal Use of AI 36 3.2.3 Police Use of New Technologies 36 3.2.4 Case Studies in Policing 37 3.2.5 Policing in China 38 3.2.6 Forward-Looking Policing 39 3.3 AI in Policing 41 3.3.1 Impact on Police Behavior 42 3.4 The Citizen as a Key Component of Future Policing 42 3.5 Police and Location Analytics 43 3.6 Policing Summary 44 3.7 Border Security and AI 45 3.8 Customs Reform 46 3.8.1 The Citizen and Taxation 47 3.9 Fire Safety and AI 48 3.9.1 Natural Fire Prevention 49 3.9.2 Prevention of Urban Fires 49 3.9.3 Smart Homes and Fire Detection 49 3.9.4 Commercial Fire Prevention 50 3.9.5 Firefighting Using AI 50 3.9.6 Fire Station Locations 51 3.10 Conclusion 51 3.11 Notes 52 Chapter 4 Personal Social Services 55 4.1 Introduction 55 4.2 Care Homes 56 4.2.1 The UK Model 57 4.2.2 Care Homes in Japan 59 4.2.3 The Canadian Picture 60 4.2.4 The Emergence of AgeTech 60 4.2.5 Going Forward 61 4.2.6 Conclusion 61 4.3 Impact on Children 62 4.4 Mental Health 64 4.5 Social Protection 66 4.5.1 Social Risk Framework 67 4.6 Employment and Benefit Management 70 4.7 Conclusion 72 4.8 Notes 73 Chapter 5 Health 77 5.1 Introduction 77 5.2 Digitalization and Its Importance in Healthcare 77 5.2.1 Different Categories of Data Sources in Healthcare 78 5.3 Medical Monitoring and Biosensors 79 5.3.1 Use of Biosensors in Mental Health 81 5.4 Innovating to Zero in Healthcare 82 5.4.1 Zero Invasive Surgery 82 5.4.2 Zero Waste Management 83 5.4.3 Zero Surgical Errors 84 5.5 Tissue Engineering 84 5.6 Cybernetics 85 5.7 Advancements in Drug Creation and Treatment 86 5.8 Case Studies in Healthcare 87 5.8.1 Ping An Good Doctor 87 5.8.2 Cancer Screening Case Study 87 5.9 Paramedics and AI 88 5.10 Cybersecurity in Healthcare 89 5.11 Conclusion 90 5.12 Notes 91 Chapter 6 Education 93 6.1 Introduction 93 6.2 Learning for the Future 94 6.3 Teaching in the Future 96 6.3.1 The Use of AI for Predicting Exam Success 97 6.4 AI and Language in the Classroom 98 6.4.1 Automated Essay Scoring 98 6.4.2 Removing Communication Barriers 99 6.5 Robots in the Classroom 99 6.6 The Shortage of Tech Talent 100 6.7 Case Studies in Education 101 6.8 Conclusion 101 6.9 Notes 102 Chapter 7 Defense 105 7.1 Introduction 105 7.2 Use Cases of AI in Defense 106 7.2.1 Intelligence, Surveillance, and Reconnaissance 107 7.2.2 Logistics 108 7.2.3 Cyberspace Operations 108 7.2.4 Information Operations and “Deep Fakes” 108 7.2.5 Command and Control 108 7.2.6 AI and Augmented Reality Soldiers 109 7.2.7 Semi-Autonomous and Autonomous Vehicles 109 7.3 Ethical Issues 110 7.4 Drones 111 7.5 Conclusion 113 7.6 Notes 114 Chapter 8 Smarter Cities and Transportation 115 8.1 Introduction 115 8.2 Smarter Cities 115 8.2.1 Smart Infrastructure 116 8.2.2 Smart Transportation 116 8.2.3 Street Lighting 116 8.2.4 Water Utilities 117 8.2.5 Emergency Services 117 8.2.6 Waste Collection and Disposal 118 8.2.7 Maintenance of Public Places 118 8.2.8 Humans as Devices 118 8.2.9 Data Challenges for Smart Cities 119 8.3 Transportation 119 8.3.1 Traffic Management 120 8.3.2 Road Safety 120 8.3.3 Highway Maintenance 121 8.3.4 Autonomous Trams 121 8.3.5 Autonomous Taxis 123 8.4 Railways and the Future of Rail 123 8.4.1 Net Zero in Rail 124 8.4.2 AI and Effective Rail Timetabling 125 8.5 Air Travel 126 8.6 Conclusion 128 8.7 Notes 128 Chapter 9 Housing and the Environment 131 9.1 Introduction 131 9.2 AI in Social Housing 131 9.2.1 Risk Management in Social Housing 133 9.2.2 Transforming the Tenant Experience 133 9.2.3 Case Study – Housemark Pilot 134 9.2.4 Social Housing Fraud 135 9.2.5 Tenant Viewpoint 136 9.2.6 AI as a Virtual Housing Assistant 137 9.2.7 Chatbots in Social Housing 137 9.3 AI and the Environment 138 9.4 Management of Natural Disasters 139 9.4.1 Flooding and Flood Management 139 9.4.2 Flood Defense 140 9.4.3 Earthquakes, Windstorms, and Forest Fires 141 9.5 Conclusion 141 9.6 Notes 142 Chapter 10 Employment, Industry, and Agriculture 145 10.1 Introduction 145 10.2 Employment 145 10.2.1 Unemployment 146 10.3 AI and Industry 148 10.3.1 State-Owned Enterprises 149 10.3.2 China Model 150 10.3.3 South African Model 150 10.3.4 UK Model 150 10.3.5 SOEs in the United States 151 10.4 Agriculture 151 10.4.1 The Role of AI in Agricultural Policy 152 10.4.2 The Role of AI in Environmental Issues 153 10.5 Conclusion 153 10.6 Notes 154 Chapter 11 The Role of the State 157 11.1 Introduction 157 11.2 What Is the Role of the State? 157 11.3 What Is Surveillance? 159 11.4 Reasons for Surveillance 160 11.5 Surveillance Capitalism 161 11.6 Surveillance in Covid “Track and Trace” 163 11.7 Data Justice and Independent Oversight 164 11.8 A Contrary View 166 11.9 The Ethics of Surveillance 167 11.10 Nudging the Citizen 168 11.11 Conclusion 170 11.12 Notes 171 Chapter 12 Risk and Cybercrime 173 12.1 Introduction 173 12.2 The Nature of Risk 173 12.2.1 Management of Risk 174 12.2.2 Three Lines of Risk Defense 176 12.3 Roles and Responsibilities in the Public Sector 176 12.4 Examples of Risk 176 12.4.1 Technology and System Failure 177 12.4.2 Data Security and Privacy 178 12.4.3 Employee Error 179 12.4.4 Failure of Processes, Systems, and Policies 180 12.4.5 Reputational Risk 181 12.4.6 External Risk 183 12.5 Cybercrime in the Public Sector 183 12.6 Prevention of Cybercrime and Protection from It 186 12.6.1 Air Gapping 186 12.6.2 Supply Chain Vulnerability 186 12.6.3 Impact on Insurance Coverage 187 12.7 The Use of AI in Managing Risk 187 12.8 Conclusion 188 12.9 Notes 189 Chapter 13 Implementation – Leadership and Management 191 13.1 Introduction 191 13.2 Leadership 192 13.2.1 Transfer of Private Sector Leaders to the Public Sector 195 13.3 Leaders or Managers? 196 13.4 Managing the Mission 197 13.4.1 Creating the Mission 197 13.4.2 Prioritization: Where to Start? 198 13.4.3 Communicating the Mission Statement 199 13.5 Management of Resources 201 13.5.1 Technical versus Traditional 201 13.5.2 Specialist versus Generalist 201 13.5.3 Training and Education 202 13.6 Management of Key Stakeholders 204 13.6.1 Worker Representation and Trade Unions 205 13.6.2 US Policy Recommendations 207 13.6.3 German Policy Recommendations 208 13.6.4 “Dignity at Work” and Working from Home 209 13.7 Conclusion 211 13.8 Notes 211 Chapter 14 Further Implementation Issues 213 14.1 Introduction 213 14.2 A Theoretical Approach to Change 213 14.3 Managing the Problem of Bias 217 14.3.1 Data Exclusion from Marginalized Communities 219 14.3.2 Locational Data Issues 220 14.4 Operational Considerations 220 14.4.1 Piloting and Test Running the System 220 14.4.2 Measuring Benefit 221 14.4.3 Independent Review 222 14.5 Outsourcing, Partnering, and Supply Chain Management 222 14.6 The Concept of “Nudge” 226 14.7 Global Considerations 228 14.8 Conclusion 231 14.9 Notes 232 Chapter 15 Conclusion 233 15.1 Reflections 233 15.2 AI and the Real Pace of Change 234 15.3 Measuring ROI – More Art Than Science? 235 15.4 AI and Stimulation of Wider Reforms 236 15.5 The Role of Government in Public Sector Transformation 237 15.6 Moving the Goalposts 238 15.7 Notes 239 Appendix A: The Seven Principles of Public Life 241 Appendix B: Transformation Roadmap for Public Services 243 Appendix C: List of Tables 245 Appendix D: List of Figures 247 Index 249
£35.62
University of Toronto Press Under New Public Management
Book SynopsisUnder New Public Management explores how new managerial governance practices coordinate the work of people doing front-line work in public sectors.Table of ContentsList of Tables and Figures Acknowledgements Introduction (Alison I. Griffith and Dorothy E. Smith) Chapter One. Literacy Work and the Adult Literacy Regime (Richard Darville) Chapter Two. Learning Global Governance: OECD's Aid Effectiveness and "Results" Management in a Kyrgyzstani Development Project (Marie Campbell) Chapter Three. E-governance and Data-driven Accountability: OnSIS in Ontario Schools (Lindsay Kerr) Chapter Four. Digital Era Governance: Connecting Nursing Education and the Industrial Complex of Health Care (Janet Rankin and Betty Tate) Chapter Five. What Counts? Managing Professionals on the Front Line of Emergency Services (Michael K. Corman and Karen Melon) Chapter Six. "Let's Be Friends": Working Within an Accountability Circuit (Marjorie DeVault, Murali Venkatesh, and Frank Ridzi) Chapter Seven. A Workshop Dialogue: Outcome Measures and Front-line Social Service Work * For-profit Contractors, Accreditation and Accountability (Shauna Janz) * Research and Development Work at an Ontario Youth Shelter (Naomi Nichols) * The Neighbourhood Computer Lab, Funding and Accountability (Frank Ridzi) * "If Our Statistics Are Bad We Don't Get Paid": Outcome Measures in the Settlement Sector (Liza McCoy) Chapter Eight. A Workshop Dialogue: Institutional Circuits and the Front-line Work of Self-Governance * Accountability Circuits in Vocational Education and Training (Lauri Grace) * The Circuit of Accountability for Lifelong Learning (Cheryl Zurawski) * Institutional Circuits in Cancer Care (Christina Sinding) Chapter Nine. Knowledge that Counts: Points Systems and the Governance of Danish Universities (Susan Wright) Conclusion (Alison I. Griffith and Dorothy E. Smith) List of Contributors
£56.10
Bristol University Press Culture and Values at the Heart of Policy Making
Book SynopsisThis illuminating study sets out why policy makers need to take culture seriously, how culture and values shape the political system and presents essential, practical recommendations for what governments should do differently.Table of ContentsIntroduction What are culture and values? Part One: Why culture and values matter for public policy Culture determines whether policies work Culture and values determine whether policies are legitimate Arguments about values and the purpose of democracy Governments can't help affecting culture Part Two: How culture and values shape the political system Values voters Accountability in a values-driven system Part Three: How policy makers can take culture seriously Taking symbols seriously Doing more locally Building organisations Being smart about evidence Conclusion
£20.89
Bristol University Press Beyond Nudge
Book SynopsisFirst published as a special issue of Policy & Politics journal, this book situates reforms known as 'nudges' or 'behavioural interventions' which have emerged in public policy and administration within a broader tradition of methodological individualism.Table of Contents1. Beyond nudge: advancing the state-of-the-art of Behavioural Public Policy and Administration - Benjamin Ewert, Kathrin Loer and Eva Thomann 2. Advancing behavioural public policies: in pursuit of a more comprehensive concept - Benjamin Ewert and Kathrin Loer 3. A behavioural model of heuristics and biases in frontline policy implementation - Alice Moseley and Eva Thomann 4. Who are behavioural public policy experts and how are they organised globally? - Holger Straßheim 5. Why nudge sometimes fails: fatalism and the problem of behaviour change - Tom Entwistle 6. Behavioural insights teams in practice: nudge missions and methods on trial - Sarah Ball and Brian W. Head 7. Can street-level bureaucrats be nudged to increase effectiveness in welfare policy? - Emilio Paolo Visintin, Jean-Michel Bonvin, Frédéric Varone, Fabrizio Butera, Max Lovey and Emilie Rosenstein 8. What motivates street-level bureaucrats to implement the reforms of elected politicians? - Don S. Lee and Soonae Park 9. How can better monitoring, reporting and evaluation standards advance behavioural public policy? - Sarah Cotterill, Peter John and Marie Johnston Conclusion - Benjamin Ewert, Kathrin Loer and Eva Thomann
£72.00
MP-WBK World Bank Group Publ Alternative Paths to Public Financial Management
Book Synopsis
£28.76
MP-WBK World Bank Group Publ GovTech Maturity Index The State of Public
Book SynopsisThe GovTech Initiative was launched in 2019 to assist practitioners in the design of new digital transformation projects. The GovTech Maturity Index measures the maturity of four GovTech focus areas: supporting core government systems, enhancing service delivery, and mainstreaming citizen engagement and GovTech enablers.
£32.36
Information Age Publishing The State Role in School Turnaround: Emerging
Book SynopsisWith chapters written by leading researchers and practitioners actively engaged in the work, this edited volume examines the role of the state education agency in school turnaround efforts. An emphasis is placed on practical application of research and best practice related to the State Education Agency’s (SEA’s) critical leadership role in driving and supporting successful school turnaround efforts.This volume is organized around the Center on School Turnaround’s four objectives, with sections devoted to each: Create a Pro-Turnaround Statutory and Regulatory Environment Administer and Manage Turnaround Efforts Effectively Provide Targeted and Timely Technical Assistance to Local Educational Agencies and Schools Advocate and Lead to Build Support for Local Turnaround Efforts
£47.45
Information Age Publishing The State Role in School Turnaround: Emerging
Book SynopsisWith chapters written by leading researchers and practitioners actively engaged in the work, this edited volume examines the role of the state education agency in school turnaround efforts. An emphasis is placed on practical application of research and best practice related to the State Education Agency’s (SEA’s) critical leadership role in driving and supporting successful school turnaround efforts.This volume is organized around the Center on School Turnaround’s four objectives, with sections devoted to each: Create a Pro-Turnaround Statutory and Regulatory Environment Administer and Manage Turnaround Efforts Effectively Provide Targeted and Timely Technical Assistance to Local Educational Agencies and Schools Advocate and Lead to Build Support for Local Turnaround Efforts
£87.40
Information Age Publishing A Chronicle of Echoes: Who's Who in the Implosion
Book SynopsisCorporate reform"" is not reform at all. Instead, it is the systematic destruction of the foundational American institution of public education. The primary motivation behind this destruction is greed. Public education in America is worth almost a trillion dollars a year.Whereas American public education is a democratic institution, its destruction is being choreographed by a few wealthy, well-positioned individuals and organizations. This book investigates and exposes the handful of people and institutions that are often working together to become the driving force behind destroying the community public school.
£37.46
Information Age Publishing A Chronicle of Echoes: Who's Who in the Implosion
Book SynopsisCorporate reform"" is not reform at all. Instead, it is the systematic destruction of the foundational American institution of public education. The primary motivation behind this destruction is greed. Public education in America is worth almost a trillion dollars a year.Whereas American public education is a democratic institution, its destruction is being choreographed by a few wealthy, well-positioned individuals and organizations. This book investigates and exposes the handful of people and institutions that are often working together to become the driving force behind destroying the community public school.
£69.00
Emerald Publishing Limited New Steering Concepts in Public Management
Book SynopsisMultifaceted social problems such as safety, social inclusion, poverty, mobility, rural development, city regeneration, or labour market integration require integrated approaches to steering. NPM-related fragmentation of policy and fragmentation of implementation lead to unsatisfactory public outcomes and a heightened experienced loss of control on the part of policy makers. Governments are therefore looking for new instruments to address the boundary-spanning nature of many social problems. In their quest for achieving valued social outcomes, they struggle with their new role, and the insufficiency of both markets and hierarchies. In this book, authors explore new organisational mechanisms, arrangements and ideas to deal with this fragmentation. New post-NPM steering and coordination practices come in various shapes and names, and current research suffers from considerable terminological confusion. The book first looks at various new organisational arrangements and mechanisms, including whole-of-government, collaborative governance, network governance, and outcome steering. It then goes on to unpack the outcomes these new steering instruments are supposed to achieve, and explores their effect on democracy, power, and the role of government.Table of ContentsList of Tables and Figures. List of Contributors. List of Abbreviations. Chapter 1 Introduction. Chapter 2 Post-NPM Reforms: Whole of Government Approaches as a New Trend. Chapter 3 The ‘Empty Nest’ Syndrome: Dutch Ministries after the Separation of Policy and Administration. Chapter 4 Assessing Public Networks: Proposal for a New Unit of Analysis. Chapter 5 Steering Societal Resilience: An Empirical Exploration of Trends and Challenges in Government–Citizen Collaboration. Chapter 6 Steering Emergent and Complex Change Processes. Chapter 7 Outcome-Based Service Commissioning and Delivery: Does it make a Difference?. Chapter 8 The Direct Engagement of Citizen Users Through Assessment, Choice and Evaluation of Welfare Services: The Implications of the Personalisation Agenda. Chapter 9 The UK Obesity Epidemic: New Steering Instruments for a New Public Policy Problematic?. Chapter 10 Steering Outcomes in Urban Regeneration Projects: An Empirical Study of a Hui Community in China. Chapter 11 Steering for Social Outcomes in Governance Networks: The Effects of Participation and Network Management. Chapter 12 In Search of Network Performance. Chapter 13 New Steering Instruments: Trends in Public Sector Practice and Scholarship. References. New Steering Concepts in Public Management. Research in public policy analysis and management. Research in public policy analysis and management. Copyright page.
£118.99
Edward Elgar Publishing Ltd The LSE Companion to Health Policy
Book SynopsisThe LSE Companion to Health Policy covers a wide range of conceptual and practical issues from a number of different perspectives introducing the reader to, and summarising, the vast literature that analyzes the complexities of health policy. The Companion also assesses the current state of the art. Health policy is a wide-ranging subject covering many academic disciplines, but what most studies in health policy have in common is an interest in applying theory to improve practice. This Companion brings academic rigor to bear evidence on a range of central areas within health policy. It covers key issues on the quality, access and inequalities in health and health care; supply and health markets; insurance and expenditures; pharmaceuticals and new technologies; ageing and long-term care; and behavior and health production. This unique Companion on health policy contains the most important features for health system reform at a time of funding constraints and will therefore hold great appeal for policy analysts and makers, students, academics and management professionals. Contributors: S. Allin, R.G. Bevan, R. Butterfield, C. Campbell, A. Comas-Herrera, Z. Cooper, J. Costa-Font, M. Di Cesare, H.A. Elgazzar, J.-L. Fernandez, A. Gibbs, C. Henderson, C. Hernandez-Quevedo, L. Kossarova, C. Masseria, A. McGuire, P. Mladovsky, A. Morton, M. Murphy, I. Papanicolas, M. Raikou, C. Rudisill, V. Serra-Sastre, C. Stavropoulou, N. Varol, J.M. Wiener, R. Wittenberg, V. ZiganteTable of ContentsContents: Introduction Alistair McGuire and Joan Costa-Font PART I: QUALITY, ACCESS AND INEQUALITIES 1. Inequalities in Health: Why Do We Care? How Do We Care? What Can We Do About Them? Cristina Hernández-Quevedo and Joan Costa-Font 2. Strengthening Community Participation in Primary Health Care: Experiences from South Africa Andrew Gibbs and Catherine Campbell 3. Socioeconomic Status and Access to Health Care: The Quandary of Transition Economies Heba A. Elgazzar 4. Quality of Ambulatory Care: Hospitalisations for Ambulatory Care Sensitive Conditions Lucia Kossarova PART II: SUPPLY AND HEALTH CARE MARKETS 5. Choice in Health Care: Drivers and Consequences Valentina Zigante, Joan Costa-Font and Zack Cooper 6. A Million Years of Waiting: Competing Accounts and Comparative Experiences of Hospital Waiting-time Policy Alec Morton and R. Gwyn Bevan 7. Measuring Access to Health Care in Europe Sara Allin and Cristina Masseria PART III: INSURANCE AND EXPENDITURES 8. How are Rising Health Care Expenditures Explained? Alistair McGuire, Victoria Serra-Sastre and Maria Raikou 9. Providing Financial Incentives for Improved Quality and Efficiency: A Literature Review of the Effects of Payment for Performance (P4P) Policies Irene Papanicolas 10. Social Health Protection: Policy Options for Low- and Middle-income Countries Philipa Mladovsky PART IV: PHARMACEUTICALS AND NEW TECHNOLOGIES 11. Technology Diffusion in Health Care: Conceptual Aspects and Evidence Victoria Serra-Sastre and Alistair McGuire 12. Do International Launch Strategies of Pharmaceutical Corporations Respond to Changes in the Regulatory Environment? Nebibe Varol, Joan Costa-Font and Alistair McGuire PART V: AGEING AND LONG-TERM CARE 13. Proximity to Death and Health Care Costs Michael Murphy 14. The Health and Social Care Divide in the United Kingdom Catherine Henderson 15. Barriers to and Opportunities for Private Long-term Care Insurance in England: What Can We Learn from Other Countries? Adelina Comas-Herrera, Rebecca Butterfield, José-Luis Fernández, Raphael Wittenberg and Joshua M. Wiener PART VI: BEHAVIOUR AND HEALTH PRODUCTION 16. Historical Trends of Mortality and its Implications for Health Policies in England and Wales: The Cause-of-Death Approach Mariachiara Di Cesare and Michael Murphy 17. Risk Research and Health-related Behaviours Caroline Rudisill 18. The Doctor–Patient Relationship: A Review of the Theory and Policy Implications Charitini Stavropoulou Index
£156.00
Edward Elgar Publishing Ltd The LSE Companion to Health Policy
Book SynopsisThe LSE Companion to Health Policy covers a wide range of conceptual and practical issues from a number of different perspectives introducing the reader to, and summarising, the vast literature that analyzes the complexities of health policy. The Companion also assesses the current state of the art. Health policy is a wide-ranging subject covering many academic disciplines, but what most studies in health policy have in common is an interest in applying theory to improve practice. This Companion brings academic rigor to bear evidence on a range of central areas within health policy. It covers key issues on the quality, access and inequalities in health and health care; supply and health markets; insurance and expenditures; pharmaceuticals and new technologies; ageing and long-term care; and behavior and health production. This unique Companion on health policy contains the most important features for health system reform at a time of funding constraints and will therefore hold great appeal for policy analysts and makers, students, academics and management professionals. Contributors: S. Allin, R.G. Bevan, R. Butterfield, C. Campbell, A. Comas-Herrera, Z. Cooper, J. Costa-Font, M. Di Cesare, H.A. Elgazzar, J.-L. Fernandez, A. Gibbs, C. Henderson, C. Hernandez-Quevedo, L. Kossarova, C. Masseria, A. McGuire, P. Mladovsky, A. Morton, M. Murphy, I. Papanicolas, M. Raikou, C. Rudisill, V. Serra-Sastre, C. Stavropoulou, N. Varol, J.M. Wiener, R. Wittenberg, V. ZiganteTable of ContentsContents: Introduction Alistair McGuire and Joan Costa-Font PART I: QUALITY, ACCESS AND INEQUALITIES 1. Inequalities in Health: Why Do We Care? How Do We Care? What Can We Do About Them? Cristina Hernández-Quevedo and Joan Costa-Font 2. Strengthening Community Participation in Primary Health Care: Experiences from South Africa Andrew Gibbs and Catherine Campbell 3. Socioeconomic Status and Access to Health Care: The Quandary of Transition Economies Heba A. Elgazzar 4. Quality of Ambulatory Care: Hospitalisations for Ambulatory Care Sensitive Conditions Lucia Kossarova PART II: SUPPLY AND HEALTH CARE MARKETS 5. Choice in Health Care: Drivers and Consequences Valentina Zigante, Joan Costa-Font and Zack Cooper 6. A Million Years of Waiting: Competing Accounts and Comparative Experiences of Hospital Waiting-time Policy Alec Morton and R. Gwyn Bevan 7. Measuring Access to Health Care in Europe Sara Allin and Cristina Masseria PART III: INSURANCE AND EXPENDITURES 8. How are Rising Health Care Expenditures Explained? Alistair McGuire, Victoria Serra-Sastre and Maria Raikou 9. Providing Financial Incentives for Improved Quality and Efficiency: A Literature Review of the Effects of Payment for Performance (P4P) Policies Irene Papanicolas 10. Social Health Protection: Policy Options for Low- and Middle-income Countries Philipa Mladovsky PART IV: PHARMACEUTICALS AND NEW TECHNOLOGIES 11. Technology Diffusion in Health Care: Conceptual Aspects and Evidence Victoria Serra-Sastre and Alistair McGuire 12. Do International Launch Strategies of Pharmaceutical Corporations Respond to Changes in the Regulatory Environment? Nebibe Varol, Joan Costa-Font and Alistair McGuire PART V: AGEING AND LONG-TERM CARE 13. Proximity to Death and Health Care Costs Michael Murphy 14. The Health and Social Care Divide in the United Kingdom Catherine Henderson 15. Barriers to and Opportunities for Private Long-term Care Insurance in England: What Can We Learn from Other Countries? Adelina Comas-Herrera, Rebecca Butterfield, José-Luis Fernández, Raphael Wittenberg and Joshua M. Wiener PART VI: BEHAVIOUR AND HEALTH PRODUCTION 16. Historical Trends of Mortality and its Implications for Health Policies in England and Wales: The Cause-of-Death Approach Mariachiara Di Cesare and Michael Murphy 17. Risk Research and Health-related Behaviours Caroline Rudisill 18. The Doctor–Patient Relationship: A Review of the Theory and Policy Implications Charitini Stavropoulou Index
£40.95
Edward Elgar Publishing Ltd The Causes and Effects of Deregulation
Book SynopsisBeginning with railroad regulation in 1887 and continuing for eight decades, the U.S. Federal Government expanded its regulatory scope to cover key transportation, telecommunications and energy sectors. In the last quarter of the 20th century this long-term trend was abruptly and dramatically reversed as important sectors of the U.S. economy were deregulated. This Research Review introduces the causes and effects of this process, and the political and economic forces behind the elimination of regulatory authority. Table of ContentsContents: Volume I Acknowledgements Introduction Paul W. MacAvoy and Richard Schmalensee PART I OVERVIEW 1. President’s Council of Economic Affairs (2003), ‘Regulation in a Dynamic Economy’ 2. George J. Stigler (1971), ‘The Theory of Economic Regulation’ 3. Sam Peltzman (1989), ‘The Economic Theory of Regulation after a Decade of Deregulation, including discussion by Roger Noll’ 4. Roger Noll (1989), ‘Economic Perspectives on the Politics of Regulation’ PART II RAILROADS 5. James M. MacDonald and Linda C. Cavalluzzo (1996), ‘Railroad Deregulation: Pricing Reforms, Shipper Responses, and the Effects on Labor’ 6. Mark L. Burton (1993), ‘Railroad Deregulation, Carrier Behavior, and Shipper Response: A Disaggregated Analysis’ 7. Wesley W. Wilson (1997), ‘Cost Savings and Productivity in the Railroad Industry’ 8. Jerry Ellig (2002), ‘Railroad Deregulation and Consumer Welfare’ 9. Wesley W. Wilson (1994), ‘Market-Specific Effects of Rail Deregulation’ PART III TRUCKING 10. John S. Ying and Theodore E. Keeler (1991), ‘Pricing in a Deregulated Environment: The Motor Carrier Experience’ 11. Richard Beilock and James Freeman (1987), ‘The Effect of Rate Levels and Structures of Removing Entry and Rate Controls on Motor Carriers’ 12. Nancy L. Rose (1985), ‘The Incidence of Regulatory Rents in the Motor Carrier Industry’ 13. Barry T. Hirsch (1993), ‘Trucking Deregulation and Labor Earnings: Is The Union Premium a Compensating Differential?’ 14. Dorothy Robyn (1987), ‘Demonstrating the Merits: Strategic Use of Analysis’ and ‘The Ad Hoc Coalition: Strange Bedfellows Make Good Politics’ PART IV AIRLINES 15. Alfred E. Kahn (1983), ‘Deregulation and Vested Interests: The Case of Airlines’ 16. Barry T. Hirsch and David A. Macpherson (2000), ‘Earnings, Rents, and Competition in the Airline Labor Market’ 17. Michael D. Whinston and Scott C. Collins (1992), ‘Entry and Competitive Structure in Deregulated Airline Markets: An Event Study Analysis of People Express’ 18. Severin Borenstein and Nancy L. Rose (2007), ‘How Airline Markets Work… Or Do They? Regulatory Reform in the Airline Industry’ 19. Wallace Hendricks (1994), ‘Deregulation and Labor Earnings’ Volume II An Introduction to both volumes by the editors appears in Volume I PART I NATURAL GAS 1. Edmund W. Kitch (1968), ‘Regulation of the Field Market for Natural Gas by the Federal Power Commission’ 2. Richard J. Pierce, Jr. (1988), ‘Reconstituting the Natural Gas Industry from Wellhead to Burnertip’ 3. Paul W. MacAvoy (2000), ‘The Natural Gas Market: Sixty Years of Regulation and Deregulation’ 4. Lucas W. Davis and Lutz Kilian (2011), ‘The Allocative Cost of Price Ceilings in the U.S. Residential Market for Natural Gas’ 5. Arthur De Vany and W. David Walls (1994), ‘Open Access and the Emergence of a Competitive Natural Gas Market’ PART II TELECOMMUNICATIONS 6. Peter Temin with Louis Galambos (1987), ‘Setting the Stage’ and ‘Reaching Agreement’ 7. Almarin Phillips (2002), ‘What It Was Like, What Happened, and What It’s Like Now: Developments in Telecommunications Over Recent Decades’ 8. Paul W. MacAvoy (1995), ‘Tacit Collusion Under Regulation in the Pricing of Interstate Long-Distance Telephone Services’ 9. Robert W. Crandall (2005), ‘Effect of the 1996 Act on Incumbent Local Companies’, ‘The Death of Distance and the Long-Distance Carriers’ and ‘The Rapid Growth of Wireless Telecommunications’ 10. Jerry A. Hausman (2003), ‘Regulated Costs and Prices in Telecommunications’ 11. Jerry A. Hausman and William E. Taylor (2013), ‘Telecommunication in the US: From Regulation to Competition (Almost)’ PART III ELECTRICITY 12. Paul L. Joskow and Richard Schmalensee (1983), ‘Conclusions’ 13. Paul L. Joskow (2006), ‘Markets for Power in the United States: An Interim Assessment’ 14. Kira R. Fabrizio, Nancy L. Rose and Catherine D. Wolfram (2007), ‘Do Markets Reduce Costs? Assessing the Impact of Regulatory Restructuring on US Electric Generation Efficiency’ 15. Steven L. Puller (2007), ‘Pricing and Firm Conduct in California’s Deregulated Electricity Market’ 16. Timothy J. Considine and Andrew N. Kleit (2007), ‘Can Electricity Restructuring Survive? Lessons from California and Pennsylvania’ 17. Paul L. Joskow and Richard Schmalensee (1986), ‘Incentive Regulation for Electric Utilities’ 18. Lucas W. Davis and Catherine Wolfram (2012), ‘Deregulation, Consolidation, and Efficiency: Evidence from US Nuclear Power’ PART IV CABLE TELEVISION 19. Bruce M. Owen and Paul D. Gottlieb (1986), ‘The Rise and Fall and Rise of Cable Television Regulation’ 20. Robin A. Prager (1992), ‘The Effects of Deregulating Cable Television: Evidence from the Financial Markets’ 21. Adam B. Jaffe and David M. Kanter (1990), ‘Market Power of Local Cable Television Franchises: Evidence from the Effects of Deregulation’ 22. Thomas W. Hazlett (1996), ‘Cable Television Rate Regulation’ 23. Robert W. Crandell and Harold Furchgott-Roth (1996), ‘Where Do We Go From Here?’
£655.00
Edward Elgar Publishing Ltd Public Microeconomics: Efficiency and Equity in
Book SynopsisThis book contains a concise, simple, yet precise discussion of externalities, public goods and insurance. Rooted in the first fundamental theorem of welfare economics and in noncooperative equilibrium, it employs elementary calculus. The book presents established theory in novel ways, and offers the tools for the application of the social welfare criteria of efficiency and equity to environmental economics, networks, bargaining, political economy, and the pricing of public goods and public utilities.This innovative, user-friendly textbook will be of use over a broad range of disciplines. The applications found here include international global-warming issues (North vs. South model), and bargaining over externalities (Coase's theorem). This text also introduces the Wicksell-Lindahl model in its original form, which depicts the parliamentary negotiation between representative parties and provides an effective introduction to political economy. Later, these ideas are applied to the pricing of an excludable public good, revealing the theoretical connection between public utility pricing and the pricing of excludable public goods.The text integrates three forms of discourse: verbal, graphical, and formal. Elementary calculus is frequently used, allowing for clarity and precision; qualities that are often missing in conventional textbooks. The main text considers a finite number of consumers and appendices cover the continuum mathematical model, which is implicit in the references to the 'marginal consumer' found in traditional texts.The analysis found in Public Microeconomics is simple and operational, conducive to computationally easy examples and exercises. This textbook is ideally suited to graduate and upper-level undergraduate courses ineconomics, political science, policy and philosophy.Contents: Preface Foreword to Students 1. Introduction 2. Private Goods Without Externalities 3. Externalities 4. Public Goods 5. Public Utilities 6. Uncertainty and Asymmetrical Information IndexTable of ContentsContents: Preface Foreword to Students 1. Introduction 2. Private Goods Without Externalities 3. Externalities 4. Public Goods 5. Public Utilities 6. Uncertainty and Asymmetrical Information Index
£31.30
Edward Elgar Publishing Ltd Policy Alienation and the Power of Professionals:
Book SynopsisTummers' book resurfaces alienation as an established and useful concept, but also as a forgotten and ignored reality. Shifts in policies affect the meaning of these policies, and reforms affect power balances. The analyses in this book are crucial to help understand why policies fail and why there is resistance to change. Tummers coins 'policy alienation' as an increasingly indispensable concept. Reforms would have been different if Tummers' analysis on powerlessness and meaninglessness was more taken into account.'- Geert Bouckaert, Katholieke Universiteit Leuven, Belgium and former President of the European Group for Public Administration'Lars Tummers has written a must-read book! While systemic changes ushered in by market-oriented reforms have received attention, little is known about the plight of the individual in modern bureaucracies. Tummers presents a masterful and authoritative account of policy alienation that public service professionals experience. The breadth and depth of Tummers's scholarship is impressive! This book has something of value for everyone from the casual reader to public management scholar.'- Sanjay K. Pandey, The State University of New Jersey, US'Why do public sector professionals resist change? Tummers offers a compelling account of the alienation of professionals following new public management reforms. This timely and methodologically innovative book shows public managers how to implement organisational change, and provides scholars with a set of new measurement scales. Policy Alienation and the Power of Professionals is a must-read for anyone who wants to understand how professional organisations operate, and why professionals resist some changes, while embracing others.'- Steven Van de Walle, Erasmus University Rotterdam, the NetherlandsProfessionals often have problems with governmental policies they have to implement. This ranges from Israeli teachers striking against school reforms, via British civil servants quitting their jobs as they have problems with New Public Management reforms focused on cost cutting, to US healthcare professionals feeling overwhelmed by a constant flow of policy changes, resulting in tensions, conflicts, and burn-outs.This eloquent book by Lars Tummers develops a framework to understand these important issues with policy implementation, using the innovative concept of 'policy alienation'. Policies in healthcare, social security, and education are analyzed. The conclusions challenge the common assertions regarding the reasons why professionals resist policies. For instance, the impact of professional influence, often viewed as an end in itself, is nuanced. Lars Tummers reveals that it is far more important for professionals that a policy is meaningful for society and for their clients, than they have an influence in its shaping.Policy Alienation and the Power of Professionals is essential for public administration scholars, policymakers, change managers and professionals. To improve its academic and practical significance, a 'policy alienation' questionnaire is developed to measure the degree of policy alienation felt by implementers. This instrument can be used to first understand and then improve policy performance in various settings.Trade ReviewThis work not only contributes to tackling the intellectual hegemony of public choice theories regarding organisational change in the public sector but can also be used in the debates on the application of business-like values in higher education. . . Tummers' ''policy alienation'' concept is not only a significant academic contribution, but can also be used as a powerful instrument in a number of important debates regarding the organization of public services. --LSE Review of BooksThis book is a good read for academics and policy makers wishing to understand how professionals operate, and why new policies are sometimes met with resistance at the implementation stage. It stands as an important piece of research which adds substantially to the field and which future scholars can advance. --Leanne-Marie Cotter, Public AdministrationTable of ContentsContents: Preface Part I: Introduction and Background of Policy Alienation 1. Introducing Policy Alienation and the Power of Professionals 2. An Historical Background of Alienation Part II: Conceptualizing Policy Alienation 3. A Definition of Policy Alienation 4. A Measurement Instrument for Policy Alienation Part III: Antecedents of Policy Alienation 5. The Impact of New Public Management and Professionalism on Policy Alienation Part IV: Effects of Policy Alienation 6. The Impact of Policy Alienation on Resistance to Change 7. Moving Beyond Policy Alienation? Examining Organizational Context and Personality Characteristics Part V: Conclusions and Moving Forward 8. Discussion and Conclusions Appendix: How Can I Use the Policy Alienation Framework in Research, in Consultancy or as a Practitioner? Five Basic Steps References Index
£90.00
Edward Elgar Publishing Ltd Growing the Productivity of Government Services
Book Synopsis'Carrera and Dunleavy provide a crystal clear and comprehensive account of the complex issues involved in how best to improve the productivity of government services. They offer a nuanced but powerful explanation of productivity puzzles, conundrums and dilemmas in the public sector. But they also offer solutions to many of these problems. Finally, I have found a text on public economics that makes sense, gives genuine management insights and offers real suggestions to practitioners as to what to do next.'- Barry Quirk, Chief Executive, London Borough of Lewisham, UK'This book presents a welcome and sobering analysis of productivity performance in UK central government - a subject that has received remarkably little serious academic attention up to now, in spite of decades of general commentary on managerialism.'- Christopher Hood, All Souls College, UK'Leandro Carrera and Patrick Dunleavy have performed an amazing feat in this book through their rigorous examination of a thorny topic that has dogged pundits and academics alike. Just how efficient is government and how well does it do its job? As a result of an impressive - but accessible - set of data analyses, the authors make an authoritative attack on the proponents of the New Public Management, and offer some clear recommendations for reform based on better use of new technology.'- Peter John, University College London, UKProductivity is essentially the ratio of an organization's outputs divided by its inputs. For many years it was treated as always being static in government agencies. In fact productivity in government services should be rising rapidly as a result of digital changes and new management approaches, and it has done so in some agencies. However, Dunleavy and Carrera show for the first time how complex are the factors affecting productivity growth in government organizations - especially management practices, use of IT, organizational culture, strategic mis-decisions and political and policy churn.With government budgets under stress in many countries, this pioneering book shows academics, analysts and officials how to measure outputs and productivity in detail; how to cope with problems of quality variations; and how to achieve year-on-year, sustainable improvements in the efficiency of government services.Trade ReviewDunleavy and Carrera have performed a difficult, burdensome, original, practical and innovative service to the public sector practitioners and academic observers of public administration and public sector management. This is a book that simply had to be written, but it took a colossal amount of time, effort and experience to do so, and to do it so well. --LSE Review of BooksThis is an innovative book that aims to address lacunae in both the public administration and management literature. It is an informed disquisition on how to measure and thence to increase productivity in the delivery of public services. . . . The book is both an original research-based treatise and a practical guide to action. In this reader's eyes it is required reading for both academics and practitioners. . . . Dunleavy and Carrera have performed a difficult, burdensome, original, practical and innovative service to the public sector practitioners and academic observers of public administration and public sector management. This is a book that simply had to be written, but it took a colossal amount of time, effort and experience to do so, and to do it so well. --LSE review of booksThis is an important book, one that should be read by academics and practitioners alike. . . The authors address what is a central issue both for academic public administration and for the ''real thing''. How can the productivity of governments be improved? Given the large sizes of public sectors throughout the OECD [this question] has become an absolutely vital one. The field of public administration and public policy needs more work like this - academically thorough, yet hard-hitting, policy-relevant and willing to come forward with broad proposals for improving how governments run their (our) affairs. --Christopher Pollitt, International Review of Administrative SciencesTable of ContentsContents: Preface 1. Introduction: Why has Government Productivity been so Neglected in Economics and Public Management? Part I: Nationally Provided Government Services 2. Studying National Agencies’ Productivity 3. Rapid Productivity Growth – Customs Regulation 4. Growing Productivity Gradually – Tax Services 5. How Productivity can Remain Unchanged Despite Major Investments – Social Security 6. Broadening the Picture – Two National Regulatory Agencies Part II: Analysing Decentralized Government Services 7. Methods and Quality Issues in Analysing Complex and Localized Services 8. Hospital Productivity in England’s National Health Service Part III: Sustainable Increases in Productivity 9. Embracing Digital Change and Enhancing Organizational Learning 10. Pushing through to Productivity Advances References Index
£31.95
