Civil service and public sector Books

Book Synopsis'We must reject the idea - well-intentioned, but dead wrong - that the primary path to greatness in the social sectors is to become "more like a business".' So begins this astonishingly blunt and timely manifesto by leading business thinker Jim Collins. Rejecting the belief, common among politicians, that all would be well in society if only the public sector operated more like the private sector, he sets out a radically new approach to creating successful hospitals, police forces, universities, charities, and other non-profit-making organisations. In the process he rejects many deep-rooted assumptions: that somehow it's possible to measure social bodies in purely financial terms; that they can be managed like traditional businesses; that they can be transformed simply by throwing money at them. Instead he argues for radical new attitudes and strategies, using the analytical approach and clear thinking that lie at the heart of Good to Great.

Read more less

Book SynopsisTruth in Public Life explores the difficulty in defining truth, its critical importance in civilised society and the challenges and threats to telling the truth in different public service settings. Three leading experts reflect on subjects related to truth in public life. Vernon White, in his essay 'Truth Pursued, or Being Pursued by Truth', shows that absolute truth exists and explains why and how it matters morally. In 'Truth Sustained', Stephen Lamport describes why truth is important to sustaining civilised society and argues that truth is central to other essential qualities, such as objectivity, honesty, openness, leadership, selflessness, integrity and accountability. In her essay 'Truth Told', Claire Foster-Gilbert explores the challenge of truth-telling for public servants: for politicians, who are routinely not believed; for civil servants, whose ministers may only want to hear those facts that support their policy ideas; for journalists, tempted to tell the story that is 'too good to check'; for judges, who may suffer from unconscious bias; for police officers, who must win the trust of the public by believing accusers, without jeopardising justice for the alleged perpetrators. This short book is a potent reminder of how important truth is, even as it is threatened afresh.

Read more less

Book Synopsis

Read more less

Book SynopsisGood governance is one of the UK's fundamental values, and citizens are entitled to expect that public officials, both elected and non-elected, behave according to the highest standards of ethical behaviour. However, such lofty aspirations are not enough to root out corruption. If integrity in public life is to be maintained, the core principles behind it must be constantly sustained and strengthened. This new Haus Curiosities volume, published in collaboration with Westminster Abbey Institute, looks at the place and meaning of integrity in the individual public servant, in public service institutions, and in the wider public they purport to serve. It tries to answer the fundamental questions of what integrity means in public life, what lasting value it has, and why it has such a critical part to play in the constitution of Britain. The book also explores how people in public service institutions can cease to behave with humanity when those institutions deny the individual human spirit. On the other hand, the authors argue for the critical importance of institutions in upholding values when fallible humans forget them, as we have witnessed in the Civil Service's steadfast and stabilising response to the Brexit referendum and its uncertain aftermath. Integrity in Public Life provides a critique of and an essential guide to integrity, leaving the reader with some hope for its continued place in public life.Trade ReviewPraise for Haus Curiosities series: `The thinking person's commuting read.'-Independent

Read more less

Book SynopsisMatthew Quinn plots a landmark reimagination of governance and public administration, underpinned by sustainable development and civic republicanism.Table of ContentsIntroduction 1. Framing the Thinking 2. Governance and Sustainable Development as Governmentality 3. Bureaucratic Practice and Governmentality 4. Lessons from Governing for Sustainable Development 5. Towards a New Civic Bureaucracy Closing Words

Read more less

Book SynopsisPublic Sector Strategy explores how strategic decisions are developed and implemented in the public sector, and examines the psychology underpinning strategic decision-making.Combining knowledge from traditional perspectives with contemporary insights on strategic management, this book considers how managers make their decisions and provides key concepts and practical tools to aid delivery of strategy within highly institutionalised settings. This book provides theoretical grounding, real-life global cases, and practical examples of strategic decisions in an international public-sector context by working through the underpinnings of strategy, the influencing factors of strategic decision-making, strategic implementation, and strategic tools in practice.It should be a core textbook for advanced undergraduate and postgraduate students studying public sector strategy and strategic management more broadly. It will also be of benefit for public sector managers, conTrade Review"This book fills a much-needed gap in the market by combining strategic management and the public sector. Its uniqueness lies in the exploration of psychology within strategic decision making and extensive guidance to practitioners It builds upon the work of seminal authors and shows how theory derived from the private sector can be adapted to the public sector. It will be a valuable book to UG and PG students and public sector managers." Maria Mouratidou, Institute of Business, Industry & Leadership, University of Cumbria, UK"The book provides a well-balanced coverage of theories and applications of strategy and strategic decision-making in the public sector. The authors explain the role of institutional, cognitive and behavioural processes in making strategic decisions. Case studies and tools like, for example, cognitive mapping and strategic workshops will help practitioners develop strategy in public sector organisations." Alberto Asquer, School of Finance and Management, SOAS University of London, UKTable of ContentsSection 1: The Public Sector 1.1. What is the ‘public sector?’ Section 2: Theoretical Underpinnings of Strategy 2. Approaches to developing strategy in the public sector 3. Traditional approaches to strategy and value creation Section 3: Factors that Influence Strategic Decision-Making 4. Influences on strategy development: Classical Models 5. Influences on strategy development: Neo-institutional theory & organisational fields 6. The psychology of decision-making 6. The use of cognitive heuristics in strategic decision-making Section 4: Strategic Tools in Practice 8. Current debates in Strategy as Practice, neo-institutional theory, and workshops 9. Revealed Cognitive Causal Mapping: Theoretical underpinning and approaches to analysis 10. Running a strategy workshop - a practical guide 11. Case studies and insights from public sector strategy sessions Section 5: Summary 12. Summary and Conclusions

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

Book Synopsis

Read more less

Book SynopsisThis edited collection by internationally recognized authors provides essays on police behavior in the categories of police administration, police operations, and combating specific crimes. Individual chapters strike at critical issues for police today, such as maintaining the well-being of officers, handling stress, hiring practices, child sexual exploitation, gunrunning, crime prevention strategies, police legitimacy, and much more. Understanding how police are hired and behave is a way of understanding different governments around the world. The book will cover the practices of countries as diverse as China, Germany, India, Japan, Turkey, South Africa, the United States, and others. Readers will be exposed to aspects of police that are rarely, if ever, explored. The book is intended for a wide range of audiences, including law enforcement and community leaders and students of criminal justice. Table of ContentsPart I. Police Behavior; 1. Cultivating Well-Being Among Police Officers: Examining Challenges in the Workplace; 2. An Interdisciplinary Perspective on the Tragedy of Police-Citizen Encounters: From Social Dilemma via Fairness to Coordination; 3. The Doctrine of Minimum Force in Policing: Origins, Uncertainties, and Implications; 4. Perceptions of Police Officers of the Floating Population: A Pilot Study of Community Justice Initiatives in China; 5. Municipal Police Department's Use of Facebook: Exploring the Potential for Differences Across Size Classifications; 6. Consent Decrees on Police Organizations: Policies and Practices; 7. Police Discretion: An Issue of Untestable Reasonability in A Law Enforcement Process; 8. The Role of Legitimacy in Police Reform and Effectiveness: A Case Study on the Bangladesh National Police; 9. Police Behavior and Public Understanding: Insights and Innovations; Part II. Hiring and Training; 10. Hired with Competence: An Examination of Police Hiring Standards in Canada; 11. An Examination of Police Corruption Utilizing the Theory of Planned Behavior; 12. Relationship of Police Stress With Coping, Moral Reasoning, and Burnout; 13. An Evaluation of Safety and Security: A South African Perspective; 14. The Effects of Medical and Recreational Marijuana Policies upon Hiring in US Municipal Police Departments: A Case Study of Mesa Police Department, Mesa, AZ; Part III. Crime Control; 15. Policing Cybercrime: Is There a Role for the Private Sector?; 16. Gunrunning 101: A How-To Guide About What to Look For; 17. United We Stand: Collaborations to Combat Human Trafficking in Central Florida; 18. Are Attacks Against Abortion Providers Acts of Domestic Terrorism? A Three-Box Operational Sub-theory of Merton’s Anomie; 19. Freedom Versus Safety on the Roadway in Mesa, AZ: Analysis of Distracted Driving Incidents; 20. An Overview of Wildlife Enforcement Cooperation in Canada and North America; 21. A National Perspective on Retail Theft; 22. Sustained Footwear Characteristics Across Athletic Footwear Over Several Years: A Case Study of Impression Wear Patterns for Investigative Value

Read more less

Book SynopsisThis book provides valuable information and recommendations for current and future officers and correctional system employees, introducing them to civil liability and federal law, as well as recommending strategies that can be taken to minimize risks. The increasing litigation against criminal justice practitioners in the United States poses a significant problem for law enforcement and other personnel. Law enforcement and corrections professionals need to have a working knowledge of both criminal law and the civil law process to ensure that they are performing their duties within the limits of the law.Civil Liability in Criminal Justice is unique in its combination of applicable case law and related liability research, providing an overview of high-liability areas. This new edition has been revised to include up-to-date United States Supreme Court cases and illuminates the latest developments in the use of force, arrest-related deaths, custodial suicides in detentioTrade Review"Dr. Ross’s book teaches law enforcement agencies how to see operations through the lens of risk. Now for every training event or planned operation we identify the risks and the control measures to counter them. The end result: we have seen a remarkable reduction in consequences of legal liability, and better officer performance and perceived professionalism from the community."Jim A. Blocker, Chief of Police, Battle Creek, Michigan "Dr. Ross provides the ‘A to Z’ reference book for civil liability in a criminal justice setting, whether it be day to day policing or overseeing offenders in correctional institutions. A practical, subject-by-subject guide, this book gives clear data and reasoning behind civil liability, what drives it and how to mitigate it. The final chapter clearly sets out trends based on law and recent Court decisions. A must read, this book should be in the hands of every American criminal justice executive."Jim Ferraris, Chief of Police, Woodburn, Oregon, Police Department"This text discusses complex concepts and principles in easily understood language. It is thoroughly researched and well organized. Readers will learn duties and responsibilities that are owed to all and strategies to prevent harms and avoid or limit exposure to civil liability."Andrew Fulkerson, J.D., Ph.D., Professor, Southeast Missouri State University; former judge and prosecuting attorney, State of Arkansas Table of ContentsPrefaceAcknowledgments 1. Overview of Civil Liability2. Foundations for Liability3. Civil Liability under State and Federal Tort Law4. Civil Liability and Federal Law: Section 1983 Litigation5. Defenses to Civil Litigation and Risk Management6. Administration and Supervisory Liability7. Liability for Failure to Train8. Operating Criminal Justice Agencies under Consent Decree 9. Personnel Issues and Liability10. Use of Force in Law Enforcement and Corrections11. Section 1983 and Correctional Liability Issues12. Section 1983 Actions in Law Enforcement13. Liability and Arrest-related Deaths14. Liability and Suicides in DetentionTable of CasesIndex

Read more less

Book SynopsisRisk assessment and risk management are essential across the public sector to improve processes and outcomes. However, there is little clarity over what this actually means. This lack of understanding leads to a wide variation in risk assessment and management practice and to miscommunications of risk across professions, creating further barriers to interprofessional practice and co-creation of value across the public sector. Despite these challenges, there is a concurrent expectation that risk assessment and risk management be carried out across the sector to the highest standard, which inevitably becomes problematic. Conceptualising Risk Assessment and Management across the Public Sector explores concepts and applications of risk across the public sector to aid risk professionals in establishing a clearer understanding of what risk assessment and management is, how they might be unified across the sector, and how and where deviations across professions are needed. This book addresses these issues through providing a theory-informed discussion on the conceptualisations of risk, risk assessment, and risk management across the public sector, and through identifying where shared values and where differences exist across professions. Guidance on interprofessional risk practice and risk communication to overcome barriers is offered using a combination of theoretically underpinned approaches and exemplars from practice, presented to have broad applicability across the public sector rather than being siloed within a specific professional grouping or theoretical paradigm.Table of ContentsChapter 1. What is Risk? Chapter 2. Risk Assessment: The Three Eras of Risk Assessment Chapter 3. Risk Management Chapter 4. Risk Communication Chapter 5. Impacting on Decision Making and Outcomes Chapter 6. Inter-Professional Risk Practice and Co-Creation of Value in the Public Sector Concluding Remarks

Read more less

Book SynopsisInnovation is a necessity in a changing world. But what kind of innovation? 'Sustaining innovation' props up and temporarily fixes structures and processes that are failing - making them cheaper, faster, safer, more efficient. 'Disruptive innovation' shakes things up. Typically however disruptive initiatives offer only short-term impact or are eventually adapted and 'mainstreamed' to help sustain existing systems. That is particularly true in the public, social, cultural and civic sectors where the natural patterns of renewal that have been developed in market settings (creative destruction, sophisticated financial support etc.) are generally absent. Only 'transformative innovation' can deliver a fundamental shift towards new patterns of viability in tune with our aspirations for the future. This book offers a first stand-alone practical guide to how to realise transformative potential at scale. It offers six elements for policymakers, funders and innovators: Knowing: how to expand our sense of what constitutes valid knowledge to become more comfortable with complexity Imagining: how to conceive, develop and design transformative initiatives to carry a group's longer term aspirations Being: how to organise for action, manage the process, and sustain the people involved over time Doing: how to introduce the new in the presence of the old, enrol others and figure out what to do when you don't know what to do Enabling: how to construct a policy framework for long term transition and provide smart financing to match Supporting: how to develop systems and structures to support a culture of renewal in our public, social and civic systems. It concludes with an invitation to join a growing community of transformative innovators around the world - a network of hope in powerful times.Trade Review"This a quiet and reflective book, and in both length and tone it is a refreshing antidote to the hundreds of over-excitable business books that are at heart vastly padded articles. When reading Transformative Innovation, you have a sense of the depth that sits behind every chapter. You can also pick up the tools and use them in your own practice, especially because the IFF, with its strong commitment to openness, has published much about them both on its own website and through an associated project, H3Uni.org. This rich and humane book should be on the shelf of every practicing futurist. " Andrew Curry writing in APF CompassTable of ContentsIntroduction CHAPTER 1: Transformative Innovation The Practice of Transformative Innovation The Capacity to Innovate Practice and Theory Ten Characteristics of Transformative Innovation Case Study: SHINE ~ Changing the Culture of Care CHAPTER 2: Knowing Complexity Is Your Friend Five Principles Two Loops A Variety of Prompts CHAPTER 3: Imagining Imagining Social Change Three Horizons and Social Change Convening the Future Dilemmas Imaginary Islands CHAPTER 4: Being The Human System Organizing for Action Managing the Process Sustaining the People CHAPTER 5: Doing Frameworks for Action Social Learning The Buddhist and the Broker Taking Action CHAPTER 6: Enabling A Compelling Vision of the Third Horizon Encouragement for Pioneers A Realistic View of the Policy Landscape Evaluation Based on Third Horizon Intentions Financing Transformative Innovation CHAPTER 7: Supporting Everything Flows Patterns of Renewal Cultural Renewal Infrastructure for Transformative Innovation The Permission Slip APPENDIX: The IFF Clan ABOUT IFF

Read more less

Book SynopsisThe Power of Whitehall provides rich and informative observations about the nature of the Civil Service, its values and effectiveness, what threatens it and how it should continue to adapt to a changing world. Journalist David Normington and historian Peter Hennessy address themes such as the importance of politicians trusting Civil Servants and the difficulties that arise when they don't; the role of Special Advisers and the extent to which they are a threat to the Minister-Civil Servant relationship; and of the effect of Select Committees and the media. Civil Servants are now exposed to the public in unprecedented ways, with both negative as well as positive consequences. What does it mean that the political neutrality of the Civil Service has been enshrined in law since 2010, approximately 150 years after it was first proposed by Northcott and Trevelyan? The Power of Whitehall is an accessible introduction to the life of the Civil Servant as well as the Civil Service itself.

Read more less

Book SynopsisThis book covers more than a hundred years of chess in the Civil Service, with information about the clubs, the individuals, the events they contested, the successes, and the arguments that sometimes resulted. Clubs regularly featured leading players of the day and the Civil Service representative team frequently beat strong counties in 50-board matches, as well as participating in a mammoth 500-board match against the rest of England. Names of chess clubs bring a whiff of nostalgia, with India Office, War Office and Civil Service Rifles no longer in existence. Leading players served their country not only in their departments, but at establishments like Bletchley Park in the Second World War. Several civil servants represented their country in international matches. Over a thousand players participated in the league at one stage.Table of ContentsPreface and Acknowledgements 7 Abbreviations and Acronyms 10 Chapter 1 1845 - 1927 Beginnings 13 Chapter 2 1927 – 1939 CSCA Merger to World War II 60 Chapter 3 1939 – 1946 Espionage, World War II and the Advent of Computers 94 Chapter 4 1946 – 1967 Hitting the Heights 111 Chapter 5 1967 – 1983 Modernization 162 Chapter 6 1983 – 1998 Drama follows Drama 216 Chapter 7 1999 – 2016 Decline and Fall 283 Annex Articles by E C Baker, M.B.E. 333 Club Histories Correspondence Chess 390 Biographies 397 Trophy Winners & Officials 487 Literature Sources etc. 527

Read more less

Book SynopsisFirst published as a special issue of Policy & Politics, this book presents original critical reflections on the value of design approaches and how they relate to the classical idea of public administration as a design science.Table of Contents1. Improving Public Policy and Administration: Exploring the Potential of Design – Arwin Van Buuren, Jenny M Lewis, B Guy Peters and William Voorberg 2. Applying Design in Public Administration: A Literature Review to Explore the State of the Art – Margot Hermus, Arwin Van Buuren and Victor Bekkers 3. Challenges in Applying Design Thinking to Public Policy: Dealing with the Varieties of Policy Formulation and Their Vicissitudes – Michael Howlett 4. Designing Environments for Experimentation, Learning and Innovation in Public Policy and Governance – Maurits Waardenburg, Martijn Groenleer and Jorrit De Jong 5. Policy Labs: The Next Frontier of Policy Design and Evaluation? – Karol Olejniczak, Sylwia Borkowska-Waszak, Anna Domaradzka-Widła and Yaerin Park 6. When Design Meets Power: Design Thinking, Public Sector Innovation and the Politics of Policymaking – Jenny M Lewis, Michael McGann and Emma Blomkamp 7. Designing Institutions for Designing Policy – B Guy Peters 8. Applying Design Science in Public Policy and Administration Research – A Georges L Romme and Albert Meijer 9. Using a Design Approach to Create Collaborative Governance – John M Bryson, Barbara Crosby and Danbi SEO 10. Policy-Making as Designing: Taking Stock and Looking Forward – Arwin Van Buuren, Jenny M Lewis, B Guy Peters and William Voorberg

Read more less

Book SynopsisSince reading [the book], I have been enthusiastic and impressed by it It will undoubtedly be of great use to all staff employed by the EU institutions and agencies interested in knowing their rights and obligations in EU Civil Service Law, as well as to interested practitioners for finding their way into this thrilling area of EU law. Jan Inghelram, Director, Legal Adviser on Administrative Matters of the Court of Justice of the European Union (from the Foreword to the book)This practical commentary interprets EU Staff Regulations on the basis of a rich set of judgments handed down by the EU courts over more than 70 years, complemented by insightful case studies on recent landmark decisions.In addition to presenting key aspects of employment law applicable to officials and other agents of the EU institutions, the book considers future legal developments. Several important areas of Union law meet in the practice of civil service matters: fun

Read more less

Book SynopsisLearning, Unlearning and Re-learning Curves (Volume IV of the Working Guides to Estimating & Forecasting series) focuses in on Learning Curves, and the various tried and tested models of Wright, Crawford, DeJong, Towill-Bevis and others. It explores the differences and similarities between the various models and examines the key properties that Estimators and Forecasters can exploit.A discussion about Learning Curve Cost Drivers leads to the consideration of a little used but very powerful technique of Learning Curve modelling called Segmentation, which looks at an organisation's complex learning curve as the product of multiple shallower learning curves. Perhaps the biggest benefit is that it simplifies the calculations in Microsoft Excel where there is a change in the rate of learning observed or expected. The same technique can be used to model and calibrate discontinuities in the learning process that result in setbacks and uplifts in time or cost. This technique

Read more less

Book SynopsisMatthew Quinn plots a landmark reimagination of governance and public administration, underpinned by sustainable development and civic republicanism.Table of ContentsIntroduction 1. Framing the Thinking 2. Governance and Sustainable Development as Governmentality 3. Bureaucratic Practice and Governmentality 4. Lessons from Governing for Sustainable Development 5. Towards a New Civic Bureaucracy Closing Words

Read more less

Book SynopsisAPEX Test Prep''s ASVAB Study Guide 2022-2023: ASVAB Prep Book with Practice Test Questions [2nd Edition]Preparing for your test shouldn''t be harder than the test itself. To that end, our APEX Test Prep team packs our guides with everything you need.This includes testing tips, straightforward instruction, comprehensive material, practice questions, and detailed answer explanations. All these are used to help study for the ASVAB exam.We want you to succeed. Get our APEX Test Prep ASVAB study guide to get: Test-Taking Tips: We can help reduce your test anxiety. You can pass with confidence. Introduction: Get a thorough breakdown of what the test is and what''s on it!Detailed Review, Practice Questions, and Answer Explanations for the following subjects: General Science: Chemistry, Physics, and Biology Arithmetic Reasoning: Numbers and Algebra, and Operations and Properties of Rational NumbersWord KnowledgeParagraph Comprehension Mathematics Knowledge: Recognizing and Representing Patterns, Algebra, Graphing and Statistics, and Geometry and MeasurementElectronics InformationAuto and Shop InformationMechanical ComprehensionAssembling ObjectsStraightforward Instruction: APEX Test Prep''s ASVAB material is easy to understand. We also have information about the test itself. This includes time limits and registration details.Comprehensive Material: Our APEX Test Prep team has all the information that could be on your exam in this guide. You''ll be prepared for any question.ASVAB Practice Test Questions: Test out your skills. The questions written by APEX Test Prep are as close as possible to the actual test. You''re training with the pros! Detailed Answer Explanations: Every practice test comes with an in-depth answer key. Miss a question? Don''t know why? These APEX Test Prep explanations show you where you went wrong. Now, you can avoid making the same mistake on the actual exam.Get the experts of APEX Test Prep on your side. Don''t miss out on this top-notch guide.Life is difficult. Test prep doesn''t have to be.

Read more less

Book SynopsisIn the light of better and more detailed administrative databases, this open access book provides statistical tools for evaluating the effects of public policies advocated by governments and public institutions. Experts from academia, national statistics offices and various research centers present modern econometric methods for an efficient data-driven policy evaluation and monitoring, assess the causal effects of policy measures and report on best practices of successful data management and usage. Topics include data confidentiality, data linkage, and national practices in policy areas such as public health, education and employment. It offers scholars as well as practitioners from public administrations, consultancy firms and nongovernmental organizations insights into counterfactual impact evaluation methods and the potential of data-based policy and program evaluation. Trade Review“This book, edited by Nuno Crato and Paolo Paruolo, provides a thorough analysis of evaluation studies and is a valuable contribution for a reader seeking to gain an understanding of the literature on microdata issues and the use of the results related to policy evaluation. … the book could be very useful to scholars interested in regional development and regional policy effectiveness given the topics and the discussions included.” (Roberto Gabriele, Regional Studies, Vol. 53 (6), 2019)Table of ContentsIntroduction.- Part I: Microdata for Policy Research.- Part II: Microdata Access.- Part III: Counterfactual Studies.- Part IV: Use of Results.

Read more less

Book SynopsisWhy are historically Catholic countries and regions generally more corrupt and less competitive than historically Protestant ones? How has institutionalization of religion influenced the prosperity of countries in Europe and the Americas?This open access book addresses these critical questions by elucidating the hegemonic and emancipatory religious factors leading to these dissimilarities between countries. The book features up-to-date mixed methods from interdisciplinary research contributing to existing studies in the sociology of religion field by demonstrating—for the first time—the effect of the mutually reinforcing configuration of multiple prosperity triggers (religion–politics–environment). It demonstrates the differences in the institutionalization of Roman Catholicism and Protestantism by applying quantitative and qualitative methods and by performing a qualitative comparative analysis (QCA) of 65 countries. The author also provides a comprehensive survey and results of empirical research on different theories of development, focusing on the influence of religion.Table of ContentsPart I: Introductory Considerations and Research Setting.- 1. Introduction.- 2. Research Setting.- Part II: Conceptual Framework.- 3. The Outcome (Criterion Variables).- 4. Diagnosing Corruption and Prosperity in Europe and the Americas (A).- 5. Conditions (Predictor Variables): Theories Explaining Prosperity Differences (B), (C), (D), (E).- Part III: Theoretical Foundations.- 6. Corruption and Religion (A), (B), (1).- 7. Prosperity and Religion (A), (B), (1).- 8. Institutions, Corruption/Prosperity, and Religion (A), (B), (D), (1), (3), (6).- 9. Education, Religion, and Corruption/Prosperity (A), (B), (C), (1), (2).- 10. Culture, Religion, and Corruption/Prosperity (A), (B), (C), (1), (2).- 11. Language and Religion.- 12. Environment/Geography and Prosperity/Transparency (E), (4), (7).- Part IV: Research Paradigms, Methodology, and Research Design.- 13. Applied Research Paradigms.- 14. Methodology.- Part V: Empirical Results.- 15. Component 1 (Macro): Quantitative (Regression) Analysis.- 16. Component 2 (Meso): Qualitative Comparative Analysis (QCA).- Part VI: Component 3 (Micro).- 17. Case Selection Criteria, Methods, and Data Treatment.- 18. a) Switzerland: Extreme Positive Case Study (Worldwide).- 19. b) Uruguay: Extreme Positive Case Study (Latin America).- 20. c) Cuba: A Sui Generis Case Study (Communist proxy).- 21. d) Colombia: Extreme Negative Case Study.- 22. Summary Overview of the Four Case Studies.- Part VII: Discussion and Conclusions.- 23. Integrative Conclusions.- 24. Other Considerations.- 25. Concluding Remarks.

Read more less

Book SynopsisThis book examines survey data to consider the extent to which public support for immigration, international trade, and foreign direct investment exists in a cohort of 38 heterogeneous countries. With economic globalization shaping daily life, understanding the determinants of public opinion is crucial for policy makers. This timely volume uses survey data from the Pew Research Center’s 2006-2014 Global Attitudes Project (GAP) in conjunction with data from several secondary sources. White identifies the factors that underlie the reluctance of some members of the public, and some societies, to view these topics in a more positive light. Specifically, he considers the roles of culture, cultural differences ("cultural distance"), and relative social and economic development as determinants of public opinion and corresponding cross-societal differences of opinion. Trade Review“Drawing on data from the Pew Research Center’s 2006–14 Global Attitudes Project (GAP) and a variety of secondary resources, White (Whittier College), in this significant contribution to global research studies and resources, explores the seemingly increasing negative and often xenophobic sentiment and lack of support for immigration, foreign direct investment, and international trade in 38 countries. … Summing Up: Recommended. Graduate students through professionals.” (S. R. Kahn, Choice, Vol. 55 (9), May, 2018)Table of ContentsPART I: Economic Globalization and Cross-Societal Cultural Differences1. A Movement towards Greater Integration of the Global Economy 2. Variation in Public Opinion of International Trade: A First Look at Cultural Distance3. Expected Winners and Losers: Economic Effects and Public Opinion Survey ResponsesPART II: Modeling the Determinants of Public Opinion4. A Primer on the Measurement of Cross-societal Cultural Differences5. An Empirical Model of the Determinants of Public Opinion on Economic GlobalizationPART III: The Influences of Cultural Distance on Public Opinion towards Aspects of Economic Globalization6. Lessons from Six European Host Countries: Does Cultural Distance Influence Opinions on Immigration?7. Cross-societal Cultural Differences and the Shaping of Opinions on International Trade 8. Public Opinion on Foreign Direct Investment Inflows: Variation in the Importance of Cultural Distance by Relative Economic Development PART IV: Implications and Opportunities9. The Determinants of Public Opinion on Economic Globalization and the Influence of Cultural Differences: A Summary of Findings 10. Some Final Thoughts and Motivation for Additional Examination

Read more less

Book SynopsisFrom the reviews: Paul Glasserman has written an astonishingly good book that bridges financial engineering and the Monte Carlo method. The book will appeal to graduate students, researchers, and most of all, practicing financial engineers [...] So often, financial engineering texts are very theoretical. This book is not. --Glyn Holton, Contingency AnalysisTrade Review"Paul Glasserman has written an astonishingly good book that bridges financial engineering and the Monte Carlo method. The book will appeal to graduate students, researchers, and most of all, practicing financial engineers … You will want to have prior knowledge of both the Monte Carlo method and financial engineering. If you do, you will find the book to be a goldmine … So often, financial engineering texts are very theoretical. This book is not. The Monte Carlo method serves as a unifying theme that motivates practical discussions of how to implement real models on real trading floors. You will learn plenty of financial engineering amidst these pages. The writing is a pleasure to read. Topics are timely and relevant. Glasserman's is a must-have book for financial engineers." -Glyn Holton, Contingency AnalysisMathematical Reviews, 2004: "... this book is very comprehensive, up-to-date and useful tool for those who are interested in implementing Monte Carlo methods in a financial context." From the reviews: "This recent book is a valuable addition to the references devoted to Monte Carlo methods. … the author succeeded in choosing the most actual topics in financial engineering and in presenting them in an appropriate way by keeping a suitable balance between mathematical rigour and an audience friendly language. … To help the reader, three appendices provide basic results on convergence concepts … . A large bibliography of 358 entries accompanies this text. In short, the reader will find this book extremely lucid and useful." (Radu Theodorescu, Zentralblatt MATH, Vol. 1038 (13), 2004) "To keep it short, let me summarize the recension in one phrase: Paul Glausserman’s book is a ‘strong buy’ for everybody in the financial community. … one gets 596 pages full of valuable information on all aspects of Monte Carlo simulation. … Altogether, I can encourage everyone interested in Monte Carlo methods in finance to read the book. It is very well written … comes with a carefully selected bibliography (358 references) and a helpful index, thus making it really worth the buy." (Ralf Werner, OR – Spectrum Operations Research Spectrum, Issue 27, 2005) "Glasserman’s new book is a remarkable presentation of the current state of the art of Monte Carlo Methods in Financial Engineering. … lot of material which is sometimes hard to access has been composed into one volume. … a high quality monograph which is both suitable as a reference for practitioners and researchers as well as a textbook … . The list of references is by itself a valuable aspect. The refreshing writing style of the author is tailor-made for the thirsty reader … ." (Uwe Wystup, www.mathfinance.de, November, 2003) "Paul Glasserman has written an astonishingly good book that bridges financial engineering and the Monte Carlo method. The book will appeal to graduate students, researchers, and most of all, practicing financial engineers. It is an advanced book. … The presentation is masterful. … You will learn plenty of financial engineering amidst the pages. The writing is a pleasure to read. Topics are timely and relevant. Glasserman’s is a must-have book for financial engineers." (www.riskbook.com, Dezember, 2003) "This book is divided into three parts. … the aim of the author is … to give a precise description of the different techniques in order to facilitate their implementation. In my opinion, this book is a very comprehensive, up-to-date and useful tool for those who are interested in implementing Monte Carlo methods in a financial context." (Benjamin Jourdain, Mathematical Reviews, 2004g) "The publication of this book is an important event in computational finance. For many years, Monte Carlo methods have been successfully applied to solve diverse problems in financial mathematics. By publishing this book the author deserves much credit for a very good attempt to lift such applications to a new level. … the book may well become a major reference in the field of applications of Monte Carlo methods in financial engineering. This is because the book is well structured and well written … ." (A Zhigljavsky, Journal of the Operational Research Society, Vol. 57, 2006)Table of ContentsFoundations.- Generating Random Numbers and Random Variables.- Generating Sample Paths.- Variance Reduction Techniques.- Quasi-Monte Carlo Methods.- Discretization Methods.- Estimating Sensitivities.- Pricing American Options.- Applications in Risk Management.- Appendices

Read more less

Book SynopsisAs individuals, we depend on the services that governments provide. Collectively, we look to them to tackle the big problems - from long-term climate and demographic change to short-term crises like pandemics or war. Funding this activity, and managing the required finances sustainably, is difficult – and getting more so. But governments don't provide – or use – basic financial information that every business is required to maintain. They ignore the value of public assets and most liabilities. This leads to inefficiency and bad decision-making and piles up problems for the future. Governments need to create balance sheets that properly reflect assets and liabilities, and to understand their future obligations and revenue prospects. Net Worth – both today and for the future – should be the measure of financial strength and success.Only if this information is put at the centre of government financial decision-making can the present challenges to public finances around the world be addressed effectively, and in a way that is fair to future generations.The good news is that there are ways to deal with these problems and make government finances more resilient and fairer to future generations. The facts, and the solutions, are non-partisan, and so is this book. Responsible leaders of any political persuasion need to understand the issues and the tools that can enable them to deliver policy within these constraints. Table of ContentsPART 1. PURPOSE AND PROLOGUE1. Owning and Owing2. From Warfare to Welfare in Three Generations PART 2. ACCOUNTING FOR GOVERNMENT3. Why Government Accounting Matters4. What Does the Government Balance Sheet Look Like?5. Why Accrual Accounting Matters6. Accrual Accounting – How it Works in Practice7. Central Banks and the Public Sector Balance Sheet8. Looking to the Future: The Comprehensive Balance Sheet9. Comparison of Public Sector Balance Sheets10. Comparison of Comprehensive Balance Sheets11. Review of Fiscal Rules PART 3. MANAGING PUBLIC COMMERCIAL ASSETS AND LIABILITIES12. Finding, Understanding and Valuing Public Commercial Assets13. The Asset Map: A Shortcut to Understanding Property Holdings Better14. Institutionalising Asset Management15. What Should Governments Do with Public Commercial Assets16. Managing Assets Better: The Role of Public Wealth Funds17. Pensions and Other Liabilities: The Benefits of Disclosure and Management PART 4. PAST, PRESENT AND FUTURE18. Balance Sheets, Culture and National Achievement in Europe 1560 - 183419. How Accounting Can Save Democracy20. Implementing Change

Read more less

Book SynopsisMoore presents his summation of 15 years of research, observation, and teaching about what public-sector executives should do to improve the performance of public enterprises. This book explicates some of the richest cases used at Harvard’s Kennedy School of Government and illuminates their broader lessons for government managers.Trade ReviewIf you haven’t been able to slip out to Harvard University’s John F. Kennedy School of Government for the latest in public management training, Mark Moore’s book…will bring you up to speed. * National Journal *Basing extended and thoughtful analyses and comments on a series of cases in managing an assortment of federal, state, and local public agencies (libraries, the EPA, a department of child and youth services, a redevelopment agency, the Centers for Disease Control, a housing authority, and a police department), Kennedy School professor Mark Moore seeks to expand the traditional bureaucratic conceptions of public administration. * ARNOVA News *[An] important argument to counter the image of the rigid bureaucrat, with case studies of youth services, a library, a redevelopment project, a police department, and a housing authority. * Future Survey *This is at once the most broadly thoughtful and specifically useful book I’ve read in the field of public management. -- Hale Champion, former Undersecretary of the U.S. Department of Health, Education, and WelfareTable of ContentsAcknowledgments Introduction Purposes Sources and Methods Tests 1. Managerial Imagination The Town Librarian and the Latchkey Children Public Managers and Public Management An Alternative Approach to Public Administration PART I ENVISIONING PUBLIC VALUE 2. Defining Public Value The Aim of Managerial Work Different Standards for Reckoning Public Value Municipal Sanitation: An Example Toward a Managerial View of Public Value 3. Organizational Strategy in the Public Sector William Ruckeishaus and the Environmental Protection Agency Jerome Miller and the Department of Youth Services Managerial Discretion and Leadership in the Public Sector Defining Mission and Goals in the Private Sector Defining Mission and Goals in the Public Sector The Mission of the EPA: Pollution Abatement The Mission of DYS: Humanizing the Treatment of Children The Managerial Utility of Mission Statements Evaluative Criteria for Organizational Strategies PART II BUILDING SUPPORT AND LEGITIMACY 4. Mobilizing Support, Legitimacy, and Coproduction: The Functions of Political Management Miles Mahoney and Park Plaza David Sencer and the Threat of Swine flu Political Management: A Key Managerial Function Who Is Important in Political Management Combining Diverse Interests and Values The Dynamics of the Authorizing Environment The Challenge of Political Management 5. Advocacy, Negotiation, and Leadership: The Techniques of Political Management Mahoney's Initiatives Sencer's Initiatives Evaluation The Ethics and Techniques of Political Management Entrepreneurial Advocacy Managing Policy Development Negotiation Public Deliberation, Social Learning, and Leadership Public Sector Marketing and Strategic Communication Helping to Define and Produce Public Value PART III DELIVERING PUBLIC VALUE 6. Reengineering Public Sector Production: The Function of Operational Management Harry Spence and the Boston Housing Authority Lee Brown and the Houston Police Department The Function of Operational Management Defining Organizational Mission and Product Redesigning Production Processes Using Administrative Systems to Influence Operations Innovating and Capitalizing From Diagnosis to Intervention 7. Implementing Strategy: The Techniques of Operational Management Spence: Rehabilitating Public Housing in Boston Brown: Exploring the Frontiers of Policing Reengineering Organizations: What Strategic Managers Think and Do Acting in a Stream Conclusion: Acting for a Divided, Uncertain Society Ethical Challenges of Public Leadership Psychological Challenges of Public Leadership Notes Index

Read more less

Book SynopsisElgar Advanced Introductions are stimulating and thoughtful introductions to major fields in the social sciences and law, expertly written by the world's leading scholars. Designed to be accessible yet rigorous, they offer concise and lucid surveys of the substantive and policy issues associated with discrete subject areas.In this Advanced Introduction, Christopher Pollitt starts a penetrating account of the theories, methods and possible trajectories of the study of public management, also examining the academic community itself, and its relationship to the world of practice. There is no more authoritative - or lively - text of such scope and focus.This is a stimulating analysis by a leading international scholar. It includes:- a global overview- a critical and authoritative analysis of the current state of the field- the location of academic research firmly in the real world context of austerity, climate and demographic change, and technological transformation- an examination of the relationship between academic study and the practice of public management- a look inside the ivory tower , at the forces changing the way the subject is studied and practisedThis truly unique work will be of particular interest to graduate students, advanced scholars, lecturers and trainers in public administration, public management, government, public policy, political science and development administration. Middle level and senior practitioners in public administration and public management will also find this an invaluable and sophisticated introduction.Trade ReviewThis masterly introduction reflects Christopher Pollitt's decades of experience as a practitioner, adviser and top international scholar. It offers a balanced and judicious account of how this complex and fascinating subject has developed, how it can be approached and its possible futures. And above all, it shows us why public management and administration is so important in our world today. --Christopher Hood, All Souls College, Oxford, UKChristopher Pollitt's new book is a bright contribution to the literature on Public Management and Administration. The overall picture of the academic field is written from a pluralistic variety of interesting and relevant perspectives. His endeavour to picture relevant megatrends in the field, and to draw some sketches of the future, shows his wide-ranging and thorough-going mastering of the subject. Pollitt's humorous and eloquent writing style makes it a true pleasure to read the book. --Walter Kickert, Erasmus University Rotterdam, the NetherlandsThis truly is an advanced introduction, by one of the field's great masters. It's a book we've long needed and, in a style that's eminently accessible and enjoyable, plows important new ground. It's a must-read for students just starting out and for scholars charting the field's future. --Don Kettl, University of Maryland, College ParkTable of ContentsContents: 1. What Kind of a Subject is Public Management/Public Administration? 2. Theory 3. Methods and Approaches 4. The Public Management Community 5. The Relationship with Practice 6. Current and Future Issues (’Megatrends’) 7. Public Management in Interesting Times References Index

Read more less

Book SynopsisA comprehensive guide to future-proofing public sector communication and increasing citizen satisfaction How to communicate with the citizens of the future? Why does public sector communication often fail? Public Sector Communication combines practical examples from around the world with the latest theoretical insights to show how communication can help bridge gaps that exist between public sector organizations and the individual citizens they serve. The authorstwo experts in the field with experience from the public sectorexplain how public entities, be they cities, governments, foundations, agencies, authorities, municipalities, regulators, military, or government monopolies and state owned businesses can build their intangible assets to future-proof themselves in a volatile environment. The book examines how the recent digitalization has increased citizen expectations and why one-way communication leaves public sector organizations fragile. To explain Table of ContentsPart I 1 1 What Is Changing in Public Sector Communication? 3 1.1 The Change: Identifying the Gaps with Citizens 3 1.1.1 What Is Changing? 3 1.1.1.1 Change in Everyday Practice 3 1.1.1.2 Answering the Most Important Question 4 1.1.1.3 Changing Values? 5 1.1.2 Changes in Individuals: Citizens, Stakeholders, Customers, and Partners 5 1.1.2.1 Changes in Citizens’ Demands and Expectations 6 1.1.2.2 Citizen Communication Practices 6 1.1.2.3 Citizen Diversity 6 1.1.2.4 Changing Citizen Roles 7 1.1.3 The Traditional Gaps that Citizens Perceive When Assessing the Public Sector 7 1.1.3.1 Citizens Are from Venus, Public Authorities Are from Mars? 7 1.1.3.2 Gap 1: Speed: Bureaucracy versus Postbureaucracy 8 1.1.3.3 Gap 2: Privacy: Public versus Private Communication 8 1.1.3.4 Gap 3: Viewpoints: Process versus Answers 8 1.1.3.5 Gap 4: Context: Single Events versus General Attitude 9 1.1.3.6 Gap 5: Perceptions: Perception versus Performance 9 1.1.3.7 Gap 6: Roles: Obligations versus Rights 10 1.1.3.8 Gap 7: Media Use: Controlled versus Real Time 10 1.2 Framework for the Book 11 1.2.1 What Has Been Done on Public Sector Communication? 11 1.2.1.1 Earliest Works 11 1.2.1.2 Little Development despite the Relevance of the Topic 11 1.2.1.3 Nomenclature 12 1.2.1.4 Mapping Contributions from Different Fields to the Study of Public Sector Communication 12 1.2.2 The Three Pillars of this Book 16 1.2.2.1 The Intangible Nature of Public Sector Management 16 1.2.2.2 Knowledge for Practice, Practice for Knowledge 17 1.2.2.3 Considering Public Sector Communication from an International Perspective 17 1.2.3 Plan of the Book 17 References 18 2 What Is So Special about Public Sector Communication? 25 2.1 What Is the Public Sector? 25 2.1.1 Initial Basic Definitions 25 2.1.2 Is This Public or Private? 26 2.1.3 Scholarly Approaches to Establishing Criteria of Publicness 27 2.1.4 The Rings of Publicness 28 2.1.5 The Publicness Fan 28 2.2 Defining Public Sector Communication 30 2.2.1 Mapping Scholarly Definitions 30 2.2.2 Some Insights from Practice 32 2.2.3 Our Definition of Public Sector Communication 33 2.3 Looking at Public Sector Communication from the Publicness Fan 33 2.3.1 Different Communication? 33 2.3.2 How Public Is This and Hence How Should Intangibles and Communication be Managed? 35 2.3.2.1 Funding and Profit 36 2.3.2.2 “Ownership” and “Employees” 37 2.3.2.3 Control and Accountability 38 2.3.2.4 Purpose and Values 39 References 40 3 Fragile Public Sector Organizations 45 3.1 A Brief History of Public Sector Organizations’ Development 45 3.2 Global Trends in Public Sector Management: An Overview 46 3.3 Is There a Need for Intangible Assets? 47 3.3.1 From New Public Management to New Public Service 47 3.3.2 From Management to Public Value 48 3.4 The Fragility of Public Sector Organizations 50 3.4.1 Distrust 50 3.4.2 Services and Experiences 51 3.4.3 Bureaucracy 52 3.4.4 The Political Dimension 52 3.4.5 A Tactical Approach 53 3.5 Expectations as a Cause for Public Sector Fragility 54 3.5.1 How Citizen Expectations Are Changing 54 3.5.2 Expectations through Experiences 56 3.5.3 Unmet Expectations 56 References 57 4 Antifragile Communication: Closing the Gap through Intangible Assets 65 4.1 Defining “Intangible Asset” 65 4.1.1 What Is an Intangible Asset About? 65 4.1.2 Pinning Down Intangibility 66 4.1.3 The Features of an Intangible Asset 67 4.2 Types of Intangibles 67 4.2.1 Accounting Categorizations 67 4.2.2 Relationships and Perceptions as the Basis for Intangible Assets that Aim to Build Competitive Advantage 69 4.3 Why Are Intangibles Different in the Public Sector? 70 4.3.1 What Is the Value of Intangibility in the Public Sector? 72 4.3.2 Building Intangible Assets: Is It Possible? 73 4.4 Different Intangible Assets in the Public Sector 74 4.5 Avoiding Fragility through Intangible Assets 74 4.5.1 Antifragile Communication: Taking the Citizen Point of View 75 4.5.2 The Steps toward Antifragility 76 4.6 Intangible Assets in this Book 77 4.6.1 Definition of Intangible Asset in the Public Sector 77 4.6.2 Different Intangible Assets and the Relationships between Them 78 References 79 Part II 83 5 Satisfaction 85 5.1 What Is Satisfaction? 85 5.2 Experiences and Satisfaction 86 5.3 Why Should Public Organizations Care About Citizen Satisfaction? 87 5.4 Communication and Satisfaction 88 5.5 Measuring Citizen Satisfaction 89 5.5.1 The Purpose of Measuring 89 5.5.2 Do Measurement Tools from the Private Sector Suit the Public Sector? 91 5.6 Summary of Citizen Satisfaction 92 5.7 Case Study on Citizen Satisfaction 93 5.8 Route Guide to Building Citizen Satisfaction 96 References 97 6 Organizational Culture 101 6.1 Organizations’ Invisible Cultures 101 6.2 Defining Organizational Culture 103 6.3 What Benefit Does Organizational Culture Bring? 104 6.4 Public Sector Organizational Culture 105 6.5 Subcultures 106 6.6 Communication and Public Sector Culture 107 6.6.1 Gaps that Public Sector Culture Can Fix 107 6.6.2 What to Measure in Practice? 110 6.7 Changing Organizational Culture 110 6.8 Criticism of Organizational Culture 112 6.9 Summary of Organizational Culture 112 6.10 Case Study on Organizational Culture 113 6.11 Route Guide to Changing Organizational Culture 116 References 117 7 Reputation 121 7.1 What Is the Logic behind Organizational Reputation? 121 7.2 How the Digital Environment Shapes Reputation 122 7.3 Organizational Reputation Defined 124 7.4 The Benefits of a Good Reputation 125 7.5 Public Sector Organizations and Reputation 126 7.5.1 Reputation in a Context of Lower Competition 126 7.5.2 Neutral Reputation as Ideal for Public Sector Organizations 127 7.6 Measuring Public Sector Reputation 128 7.7 Two Examples of Measuring Reputation 131 7.8 Summary of Public Sector Reputation 133 7.9 Route Guide to Building Organizational Reputation 135 References 136 8 Legitimacy 139 8.1 Conferring Legitimacy upon Public Sector Organizations: What Does It Mean? 139 8.2 The Legitimacy Judgment: What Confers Organizational Legitimacy in the Public Sector? 141 8.2.1 Achievements versus Procedures 141 8.2.2 Typologies of Legitimacy 141 8.2.3 Moral Legitimacy 142 8.3 Resources Generated by Legitimacy 143 8.4 Communication and Legitimacy Building 144 8.4.1 Being Acknowledged as Legitimate 145 8.4.2 Legitimacy Building as Sense Making 145 8.5 How Legitimacy Typologies Help Legitimacy Builders 146 8.6 Building Legitimacy 147 8.7 Critical Issues and Further Research 149 8.8 Summary of Legitimacy 151 8.9 Case Study on Legitimacy 151 8.10 Route Guide to Building Legitimacy 154 References 155 9 Intellectual Capital 159 9.1 What Intellectual Capital Is About 159 9.1.1 Definition 159 9.1.2 What Has Been Done So Far on Intellectual Capital in the Public Sector? 160 9.2 Why is Intellectual Capital Needed? 161 9.3 What Resources Does Intellectual Capital Generate? Measuring Intellectual Capital 163 9.3.1 What Does Intellectual Capital Tell Us About? The Dimensions of IC 163 9.3.2 Measuring Intellectual Capital in the Public Sector 164 9.4 Communicating Intellectual Capital 166 9.4.1 Does Communication Play a Role in the Acknowledgement of Intellectual Capital? 166 9.4.2 Intellectual Capital Management and Communication Management 167 9.5 Critical Issues, Unanswered Questions, and Future Research 168 9.6 Summary of Intellectual Capital 169 9.7 Case Study on Intellectual Capital 170 9.8 Route Guide to Building Intellectual Capital 174 References 175 10 Engagement 179 10.1 What Citizen Engagement Is About 179 10.1.1 Looking at Engagement from the Citizen Side 179 10.1.2 Engagement from the Organization Side: The Role of Public Administrations in Engaging Citizens 180 10.2 Going Deeper into Public Sector Engagement 181 10.2.1 Governmental Efforts to Involve Citizens 182 10.2.2 Deepening Engagement: The Coproduction Perspective 182 10.3 Why Is Engagement Needed? 185 10.3.1 The Context for an Increasing Concern with and Practice of Citizen Engagement 185 10.3.2 What Specific Gaps Does Engagement Help to Bridge? 185 10.4 Outcomes of Engagement: Calibrating Its Value as an Intangible Asset 186 10.4.1 A General Positive Assessment of the Impact of Engagement 186 10.4.2 More Mixed Evidence that Cannot Be Disregarded 187 10.4.3 Engagement Effects for the Organization: The Managerial Side 188 10.4.4 Benefit for Both Sides: The Cobenefit of Coproduction 188 10.5 Building and Communicating Engagement 189 10.6 Summary of Engagement 190 10.7 Case Study on Public Sector Engagement 191 10.8 Route Guide to Building Engagement 196 References 197 11 Social Capital 201 11.1 Theory of Social Capital 201 11.2 What Kind of Value Does Social Capital Produce? 203 11.3 What Kind of Gaps Does Social Capital Help to Bridge? 205 11.4 Communicating Social Capital 206 11.5 What Does This Mean for Public Sector Organizations’ Communication Management? 207 11.6 Measuring Social Capital 209 11.7 Are All Networks Real? 210 11.8 Closing the Gap through Social Capital 211 11.9 Future Research on Social Capital 212 11.10 Summary of Social Capital 213 11.11 Case Study on Social Capital in the Public Sector 213 11.12 Route Guide to Building Social Capital 216 References 216 12 Trust 221 12.1 Why Does Trust Matter? The Intangible and Tangible Value of Trust 221 12.2 What Is Trust? 223 12.2.1 What is Trust About? 223 12.2.2 Can There Be Trust in Public Sector Organizations? 224 12.3 Trust in the Public Sector 224 12.3.1 Political Trust, Public Trust, and Trust in Government 225 12.3.2 Trust in Public Administration 226 12.3.3 Going Beyond the Public Administration: Trust in the Public Sector 226 12.4 Sources of Trust: What Generates Trust in the Public Sector? 227 12.4.1 Demographics 228 12.4.2 Political Attitudes as Explainers of Trust 228 12.4.3 The Influence of Events Management 228 12.4.4 Performance as a Source of Trust 228 12.5 Other Intangible Assets as Causes of Trust 229 12.6 Trust and Communication: Building Trust 232 12.7 Critical Issues and Further Research 233 12.7.1 Is There a Trend of Decreasing Trust in Public Sector Organizations? 233 12.7.2 Debated Issues about Measuring Trust 235 12.8 Summary of Trust 236 References 237 13 Closing the Gaps 243 13.1 How Can We Close the Gap between Citizens and Public Sector Organizations? 243 13.1.1 Closing Gap 1: Speed: Bureaucracy versus Postbureaucracy 246 13.1.2 Closing Gap 2: Privacy: Public versus Private Communication 246 13.1.3 Closing Gap 3: Viewpoints: Process versus Answers 246 13.1.4 Closing Gap 4: Context: Single Events versus General Attitude 247 13.1.5 Closing Gap 5: Perceptions: Perception versus Performance 247 13.1.6 Closing Gap 6: Roles: Obligations versus Rights 247 13.1.7 Closing Gap 7: Media Use: Controlled versus Real Time 248 13.2 Expectations Management to Build Intangibles that Bridge Gaps 248 13.2.1 Concluding Remarks 252 References 253 Index 255

Read more less

Book SynopsisNumerous countries have attempted to improve the performance of their railways by introducing more competition, but there is fierce debate and no consensus on how this is best achieved. This book reveals how railways were an obvious target for reform because they were often losing traffic and money, and because the government was typically deeply involved as either owner or regulator.This book summarizes and assesses the evidence from the experiences of rail reform in Europe, Latin America, and the United States. In short, the book reveals that no one approach has proven to be best across a wide variety of circumstances. It highlights how unbundling (separating infrastructure from train operations so that independent train operators could compete over common tracks) although attractive in theory, has so far proved complex to implement and delivered only some of the promised benefits. Privatization and deregulation have had more demonstrated success in the freight systems of North and South America, but are still largely untested in the more complex railway networks of Europe. The evidence is arguably slightly stronger for privatization and deregulation than for unbundling, but the jury is still out.Competition in the Railway Industry is invaluable in that it compares the strategies and experiences of different countries in introducing competition in railways, rather than simply focusing on one country and its approach. As such, it will appeal greatly to those in industry and government interested in railway policy and performance, and privatization and deregulation of utilities more generally. It will also appeal to academics and researchers of public sector, transport and industrial organization.Trade Review'This is a fascinating book on new market regulations of the railway sector. It contains a wealth of insights into regulatory aspects of a sector in transition. The revitalization of railway systems worldwide are critically dependent on new institutional arrangements and this book offers a range of innovative perspectives.' -- Peter Nijkamp, VU University Amsterdam, The Netherlands'I am impressed by this book on railway competition. . . I have not previously seen such a comprehensive treatment of the problems of introducing competition on the railways. The editors have found good authors and provide an up-to-date mix of theory and practical examples from around the world. The book assumes little knowledge of economics and is suitable for both economics and business students. Because it contains comparisons with other utility markets it will be of use to students and others interested in utilities other than the railways.' -- Colin Robinson, University of Surrey, UKTable of ContentsContents: Introduction José A. Gómez-Ibáñez and Ginés de Rus 1. An Overview of the Options José A. Gómez-Ibáñez PART I: COMPETITION THROUGH VERTICAL RESTRUCTURING 2. Europe: Alternative Models for Restructuring Chris Nash 3. Britain: Competition Undermined by Politics Stephen Glaister 4. France: Avoiding Competition Emile Quinet 5. Spain: The End of an Era Javier Campos PART II: COMPETITION WITH VERTICAL INTEGRATION 6. The United States: Private and Deregulated Clifford Winston 7. Latin America: Competition for Concessions Jorge Kogan 8. The Prospects for Competition Ginés de Rus Index

Read more less

Book SynopsisThis compilation of original essays by an international cast of economists, regulators and industry practitioners analyzes some of the major issues now facing postal and delivery services throughout the world as competition from information and communication technologies (ICT) has increased. Competition has become increasingly important in the postal sector for some time in the form of alternative entrants providing mail delivery. However, the competition from ICT in the form of email and instant messaging, the Internet, Facebook and other forms of social networking and portable wireless devices such as the iPad and Kindle may be even more significant. Mail volumes are falling and the economies of scale that have made possible daily deliveries to every address are being eroded. This book assesses volume these declines resulting from this so-called `eSubstituion' and looks at the ways the postal sector can adapt to the rapid changes resulting from ICT. The impact of electronic invoicing on transactions mail, and the impact on bulk mail of electronic forms of advertising are examined. Strategies, including pricing and access policies, are discussed in the context of the increasing impact of ICT. A rethinking of the role of mail in an electronic age is taking place and this book provides the cutting-edge of this rethinking and the attempts of POs to reinvent themselves while continuing to meet the public's expectation of continuing ubiquitous daily deliveries of traditional mail products. Undergraduate and postgraduate students and researchers in regulation, competition law, innovation and public sector economics along with institutional libraries and industry professionals will find this volume informative and useful.Table of ContentsContents: Preface 1. Competitive Strategies under FMO and Intermodal Competition Michael A. Crew and Paul R. Kleindorfer 2. Invoicing in 16 European Countries Kari Elkelä 3. Does the Level of Price Elasticity Change with the Progression of Substitution? Heikki Nikali 4. Understanding the Impact of E-Substitution on Letter Mail Volumes: A Multi-Country Panel Study Meloria Meschi, Matthew Cherry, Carla Pace and Milena Petrova 5. The Future of the Portuguese Postal Sector and the Role of CTT Alberto Pimenta and António Manuel Amaral 6. Optimal Pricing for Mail and Welfare Implications in a Communications Market Philippe De Donder, Helmuth Cremer, Paul Dudley and Frank Rodriguez 7. UK Letter Mail Demand: A Content-based Time-series Analysis Using Overlapping Market Survey Statistical Techniques Catherine Cazals, Jean-Pierre Florens, Leticia Veruete-McKay, Frank Rodriguez and Soterios Soteri 8. Postal Markets and Electronic Substitution: Implications for Regulatory Practices and Institutions in Europe Martin Maegli, Christian Jaag, Martin Koller and Urs Trinkner 9. How Many Outlets if the USP Does Not Face Any USO? A Cross-country Comparison Claire Borsenberger, Denis Joram and Bernard Roy 10. Costing the Universal Service: Evaluating the Demand Response Isabelle Carslake, George Houpis and Christian Strobel 11. State Funding and Cost Sharing of the USO Under the 2008 EU Postal Services Directive Richard Eccles 12. Econometric Models and the Evolution of the French Post Office Network François Boldron, Frédérique Fève, Jean-Pierre Florens, Clémence Panet-Amaro and Christophe Valognes 13. Evaluating the Demand Effects of Reductions in the Frequency of Delivery Service Edward S. Pearsall and Charles L. Trozzo 14. The UK Service Obligation: What Do the Public Think and How Do They Value It? Rob Sheldon and Alison Lawrence 15. Assessing Anti-Competitive Behavior in a Postal Market Mary Davies 16. Price Discrimination in the Postal Sector and Competition Law Damien Geradin 17. Price Discrimination and Price Differentiation Within Direct Mail Felipe Flórez Duncan, Dawn Longman, Leonardo Mautino and Paul Dudley 18. The Economics of Postal Payment Channels and EU Postal VAT Tim Walsh 19. Impact of VAT Exemptions in the Postal Sector on Competition and Welfare Helmut Dietl, Christian Jaag, Markus Lang, Martin Lutzenberger and Urs Trinkner 20. Competition and Regulation in the Italian Postal Market Vincenzo Visco Comandini and Francesca Mazzarella 21. Strategic Responses to Recession: A Comparison of the United States Postal Service to Leading Companies Norma Nieto, Keith Strange and William Takis 22. The United States Postal Service Business Model: Lessons from the American Railroad Industry? David M. Levy and Matthew D. Field 23. Financial Inclusion and Postal Banking: Is the Survival of Posts Also There? José Ansón and Joёlle Toledano 24. The Dual Trend Towards Operational Efficiencies and Social Regulation in European Postal Services Dominique Bailly and Margaux Meidinger 25. Sustainable Growth and the Postal Sector: Universal Service versus Environmental Protection François Boldron, Claire Borsenberger, Helmuth Cremer, Philippe De Donder, Denis Joram and Bernard Roy 26. Offering Sensor Network Services Using the Postal Delivery Vehicle Fleet Michael J. Ravnitzky

Read more less

Book SynopsisGovernments have always required large public organizations, or bureaucracies, to deliver on their promises. Yet most people leading and managing those agencies lack understanding of the full toolkit of values, insights and findings that are necessary. Considering how public administration can learn from a wide range of disciplines ranging from history and the humanities to management and the social sciences, Marc Holzer delineates new ways of transforming organizations and building trust in governments.Reflecting upon the well-established field of studies on public administration, this book examines how it might reposition itself as society’s necessary and best investment. Concise and timely, the book first draws on the arts and humanities for portrayals of bureaucracy’s unintended impacts, before moving to highlight that public organizations must deliver on governmental promises to build trust with their stakeholders, outlining how willful blindness can result in organizational disasters. Holzer concludes by confronting the popular notion that governments should be run according to the principles of the private sector, and provides an insightful rethinking of how public administration should be practiced.Demonstrating the full range of competencies necessary to manage the public sector, Rethinking Public Administration will be essential reading for all scholars and students of public administration and management, public policy, government and political science. Providing a practical approach to the topic, it will also be advantageous to policymakers and other actors involved in the public sector.Trade Review‘Building upon his vast experiences Marc Holzer rethinks public administration. In combining a pragmatic logic of performance with an ethical logic of appropriateness he manages convincingly to show how to rebuild a trustworthy and resilient public service, owned by all societal stakeholders. This book demonstrates clearly that rethinking and rebuilding is desirable and feasible.’ -- Geert Bouckaert, KU Leuven Public Governance Institute, Belgium‘In his exceptional, path-breaking book, Marc Holzer addresses critical, recurring themes in public administration: rebuilding public trust and recognizing the “good” in bureaucratic behavior. This book challenges the common, disparaging misrepresentation of public servants by acknowledging that they do not operate in a vacuum but are integral partners with a broad array of disparate bodies. Holzer offers suggestions for research that will rebuild public trust and promote the remarkable work of public servants.’ -- Norma M. Riccucci, Rutgers University, Newark, US‘Rethinking Public Administration shines a bright and welcome light on public services and public missions for our times. Government is and remains essential. This well-written book helps readers increase public trust and strengthen communities; it is steeped in modern practices and much-needed wisdom. Holzer is a leader in the field and this book is essential reading for everyone dealing with today's turbulent and unsettled contexts.’ -- Evan Berman, Fundação Getúlio Vargas, BrazilTable of ContentsContents: 1. Introduction to Rethinking Public Administration: in pursuit of the public good 2. Admirable intent, critical reviews 3. Delivering performance, as promised 4. Bureaucratic resistance as ethical persistence 5. Businesslike government, but not as a business 6. A comeback for the administrative state: an agenda going forward Index

Read more less

Book SynopsisThis book argues that if public services are to be âreformedâ or âimprovedâ, achieving the best possible quality of service is essential.It starts from the premise that citizens and users are the key âstakeholdersâ. They need to be consulted and involved at every stage. Within inevitable resource constraints, it is their needs, balanced with those of society, which must be met. Service providers need to change their culture and behaviour to make this happen.This book presents a straightforward and comprehensive model for understanding quality and putting it into practice. Existing quality philosophies and approaches are examined. Overviews of recent policy on quality in central and local government, in the health service, and in public service partnerships are included. Finally, five practitioners present practical âvignettesâ of citizen involvement, local partnerships, and quality improvement in health, housing and local government.Providing Quality in the Public SectorTable of ContentsPart I: Setting the scene1.Introduction2.The Public Policy contextPart II:The Theory3.The conceptual framework:stakeholders, values, objectives and definitions.4.Implementing quality5.Standards, monitoring and evaluationPart III: Learning from each other - overviews6.Quality in central government7.Quality in local government8.Quality in health9.Quality issues in partnership workingPart IV: Quality in Practice10.Quality from the citizen's perspective:campaigning, consultation and involvement11.Partnership and Participation:better government for older people in South Lanarkshire12.Making it work in health: a stakeholder model for quality management13.Making it work in housing:choice and need in social housing14. making it work in local government: experiences of Tameside MBCPart V: Conclusions15. Conclusions and ReflectionsAppendixBibliographyIndex

Read more less

Book SynopsisIs our civil service fit for purpose? Michael Coolican takes John Reid's damning statement about the Home Office as his point of departure for a comprehensive overview and evaluation of the machinery behind the government and the people who make public services work on a daily basis. Beginning with Henry VIII's chief minister Thomas Cromwell, Michael Coolican takes us on an odyssey through the history of the British civil service, starting with a time when public positions were sold and traded through Royal Warrant. Coolican examines the radical reforms of the Victorian era which entrenched a culture of elitism, misogyny and distrust of high-quality data as a basis for decision making, that, in some areas, persists to this day. A former high-level civil servant with forty years of experience, Coolican has produced a pithy and, where necessary, ruthless analysis of the civil service and its relationship with government, especially at Cabinet level, bringing to bear detailed and extensive research informed by a true insider.

Read more less

Book SynopsisThere is a lot of attention for happiness, but there is also a lot of confusion, about the concept and the nature of happiness. This book wants to reduce this confusion, to make the deliberations and discussions about happiness more productive. A reduction of confusion will also make it easier to assess happiness as a possible standard in our personal life and in politics. Acceptance of happiness as a standard will have positive effects. Acceptance in personal life will make individuals more critical, and less vulnerable for adversity and manipulation. Acceptance in politics will contribute to a better detection and analysis of social-economic problems. Such positive effects are important for well-being. Well-being is usually defined as ‘objective well-being’ by experts, like medical specialists or psychologists. They apply their professional standards like blood pressure or personality characteristics. Happiness, on the other hand, is ‘subjective well-being’ as experienced by the people themselves. This happiness is the appreciation of one’s own life as a whole, and this appreciation is based on standards people have adopted themselves, knowingly or unknowingly. Happiness as subjective well-being, and objective well-being as defined by experts, are complementary. It is important to asses objective and subjective well-being simultaneously, and it is incorrect to ignore one of them. Table of Contents1. Introduction: an old discussion but a new challenge!2. The concept of happiness as subjective well-being3. The measurement of happiness as an actual phenomenon 4. Dualism of happiness; the body and the mind again!5. Affective happiness, or the affective component of happiness6. Evaluative happiness, or the evaluative component of happiness7. The explainability of happiness 8. Governments and happiness9. Complications in the interpretation and valuation of happiness10. Happiness as a standard in personal life and in politics11. What if? Some policy-options with happiness as a standard12. Summary of main conclusions and discussion

Read more less

Book SynopsisFor some years, we have observed a broad public discussion over the shrinking civic space. While the focus has generally been on countries with authoritarian governance systems, it has more recently become apparent that the issue is neither restricted to these countries nor indeed to countries with weak or non-existing democracies. It has been demonstrated that the space in which civil society actors and individual citizens may contribute to public affairs is undergoing fundamental changes in Europe. While in some areas, the clout of civic initiative is larger today than ever before, in others, civic action is highly disputed and governments are attempting to crowd out non-governmental actors from the public sphere. This edited volume examines the wellbeing of civil society in the Europe and its riparian states. Presented by experts from 12 European countries the book presents insights in the latest developments of civil society and aspect like the shifting interaction between the state, market and civil society or the influence of populist movements on civil society and tackles the question wether there is a shrinking civic space in Europe. It addresses policy and decision makers, civil society academics and actors in the field, as well as the public.

Read more less

Book Synopsis

Read more less

Book Synopsis

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

Book SynopsisDrawn from the results of five seminars this unique book looks at the four areas of: public sector reform; essential features for public leaders; public leadership in action; and the outline of a public leadership approach for the future. It seeks to give public leadership a firm foothold within the study of leadership in general.Table of ContentsSetting the Challenge for Public Leaders PART I: PUBLIC SECTOR REFORM AND THE IMPACT ON LEADERSHIP Central Government Reform and Leadership Health Services Reform and Leadership Education reform and Leadership Police and Criminal Justice Reform and Leadership Local Government Reform and Leadership UK Defence Reform and Leadership PART II: ESSENTIAL FEATURES OF PUBLIC LEADERSHIP Keynote Chapter: What is Expected of Public Leaders? Political Leadership Community Leadership Leaders as Problem Solvers Knowledge and Capabilities of Public Leaders Measuring the Value of Leadership Skills to Deliver Improved Performance PART III: PUBLIC LEADERSHIP IN ACTION? Adaptive Leadership in Drumcree Leadership of Change Narratives: An Alternative Voice S17 of the Crime and Disorder Act: A Missed Opportunity for Public Leadership? Partnerships: Rhetoric or Reality? PART IV: OUTLINING A PUBLIC LEADERSHIP APPROACH Lessons from the Private Sector The Role of the Third Sector in Public Leadership Can Public Leadership be Evaluated A Collective Public Leadership Approach for the Future

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

Book SynopsisJeff Luke''s book is simply outstanding and a must read for those public leaders interested in advancing the common good. ?John Bryson, professor of planing and public affairs in the Hubert H. Humphrey Institute of Public Affairs at the University of Minnesota and author of Strategic Planning for Public and Nonprofit Organizations This groundbreaking guide presents a new kind of leadership that addresses the complex problems facing today''s public leaders. These issues?such as economic development, homelessness, teen pregnancy, and many others?are interconnected in nature and have no quick fix solutions. Leaders in federal, state and local agencies must reach out beyond their boundaries to engage a much broader group of stakeholders to create sustainable strategies to address them. The catalytic leader brings together diverse individuals from multiple agencies to address interconnected public problems and work together toward solutions. Filled with case Trade Review"Jeff Luke's book is simply outstanding and a must read for those public leaders interested in advancing the common good." --?John Bryson, professor of planning and public affairs in the Hubert H. Humphrey Institute of Public Affairs at the University of Minnesota and author of Strategic Planning for Public and Nonprofit Organizations "This is a must read for anyone interested in having a positive impact on the future of his or her community." --?Randall Franke, Commissioner, Marion County, Oregon "Jeff Luke has courageously taken on describing in depth what it takes to make progress in an interconnected world. He has done it by recognizing that the new complex stew of theory, practice, and personal skills are what policy makers need for success. Jeff Luke is a keen observer and thoughtful commentator on leadership for the next century." --?Beverly Stein, chair and chief executive, Multnomah County Board of CommissionersTable of ContentsTHE CHALLENGE FACING PUBLIC LEADERS. The Interconnected Nature of Public Problems. Defining Public Leadership. THE CATALYTIC TASKS OF PUBLIC LEADERSHIP. Raising Awareness: Focusing Public Attention on the Issue. Forming Working Groups: Bringing People Together to Address the Problem. Creating Strategies: Stimulating Multiple Strategies and Options for Action. Sustaining Action: Implementing Strategies and Maintaining Momentum. THE FOUNDAMENTAL SKILLS FOR CATALYTIC LEADERS. Thinking and Acting Strategically. Facilitating Productive Working Groups. Leading from Personal Passion and Strength of Character.

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less