Business, Finance & Law Books

Book SynopsisFrederick P. Brooks, Jr., was born in 1931 in Durham, NC. He received an A.B. summa cum laude in physics from Duke and a Ph.D. in computer science from Harvard, under Howard Aiken, the inventor of the early Harvard computers. At Chapel Hill, Dr. Brooks founded the Department of Computer Science and chaired it from 1964 through 1984. He has served on the National Science Board and the Defense Science Board. His current teaching and research is in computer architecture, molecular graphics, and virtual environments. He joined IBM, working in Poughkeepsie and Yorktown, NY, 1956-1965. He is best known as the father of the IBM System/360, having served as project manager for its development and later as manager of the Operating System/360 software project during its design phase. For this work he, Bob Evans, and Erick Block were awarded and received a National Medal of Technology in 1985. Table of Contents 1. The Tar Pit. 2. The Mythical Man-Month. 3. The Surgical Team. 4. Aristocracy, Democracy, and System Design. 5. The Second-System Effect. 6. Passing the Word. 7. Why Did the Tower of Babel Fail? 8. Calling the Shot. 9. Ten Pounds in a Five-Pound Sack. 10. The Documentary Hypothesis. 11. Plan to Throw One Away. 12. Sharp Tools. 13. The Whole and the Parts. 14. Hatching a Castrophe. 15. The Other Face. 16. No Silver Bullet -- Essence and Accident. 17. "No Silver Bullet" ReFired. 18. Propositions of The Mythical Man-Month: True or False? 19. The Mythical Man-Month After 20 Years. Epilogue. Notes and references. Index. 0201835959T04062001

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Book SynopsisLearn how to use neuromarketing and understand the science behind it Neuromarketing is a controversial new field where researchers study consumers' brain responses to advertising and media.Table of ContentsIntroduction 1 Part I: The Brave New World of Neuromarketing 5 Chapter 1: What Neuromarketing Is and Isn’t 7 Chapter 2: What We Know Now That We Didn’t Know Then 21 Chapter 3: Putting Neuromarketing to Work 37 Chapter 4: Why Neuromarketing Matters 59 Part II: The Essence of Neuromarketing: The Nonconscious Mind of the Consumer 71 Chapter 5: The Intuitive Consumer: Nonconscious Processes Underlying Consumer Behavior 73 Chapter 6: The Central Role of Emotions in Consumer Responses 93 Chapter 7: New Understandings of Consumer Goals and Motivation 105 Chapter 8: Why We Buy the Things We Buy 119 Part III: Neuromarketing in Action 137 Chapter 9: Brands on the Brain 139 Chapter 10: Creating Products and Packages That Please Consumers’ Brains 157 Chapter 11: Advertising Effectiveness 175 Chapter 12: The Shopping Brain and In-Store Marketing 191 Chapter 13: When Consumers’ Brains Go Online 203 Chapter 14: Entertainment Effectiveness 219 Part IV: Measuring Consumer Response with Neuromarketing 235 Chapter 15: Traditional Approaches: Why Not Just Ask People? 237 Chapter 16: Neuromarketing Measures: Listening to Signals from the Body and the Brain 249 Chapter 17: Neuromarketing on a Budget: Inexpensive Ways to Learn from Your Customers 269 Chapter 18: Picking the Right Approach for Your Research Needs 285 Part V: Living with Neuromarketing: Practical and Ethical Considerations 297 Chapter 19: Five Things You Need to Know about Neuromarketing Studies and Measures 299 Chapter 20: A Pre-Flight Checklist for Successful Neuromarketing Studies 317 Chapter 21: Picking the Right Neuromarketing Partner 327 Chapter 22: Neuromarketing Ethics, Standards, and Public Policy Implications 343 Part VI: The Part of Tens 359 Chapter 23: Ten Mistaken Beliefs about Neuromarketing 361 Chapter 24: Ten Scientific Pillars Underlying Neuromarketing 371 Index 379

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Book SynopsisExposes the truth about common investing myths and misconceptions and shows you how the truth shall set you free to reap greater long-term and short-term gains Everybody knows that a strong dollar equals a strong economy, bonds are safer than stocks, gold is a safe investment and that high PEs signal high risk.Table of ContentsPreface ix Chapter One Bonds Are Safer Than Stocks 1 Chapter Two Asset Allocation Short-Cuts 17 Chapter Three Volatility and Only Volatility 27 Chapter Four More Volatile Than Ever 37 Chapter Five The Holy Grail—Capital Preservation and Growth 49 Chapter Six The GDP–Stock Mismatch Crash 55 Chapter Seven 10% Forever! 67 Chapter Eight High Dividends for Sure Income 75 Chapter Nine The Perma-Superiority of Small-Cap Value 83 Chapter Ten Wait Until You’re Sure 93 Chapter Eleven Stop-Losses Stop Losses 105 Chapter Twelve High Unemployment Kills Stocks 113 Chapter Thirteen Over-Indebted America 131 Chapter Fourteen Strong Dollar, Strong Stocks 153 Chapter Fifteen Turmoil Troubles Stocks 161 Chapter Sixteen News You Can Use 171 Chapter Seventeen Too Good to Be True 181 Notes 191 Acknowledgments 201 About the Authors 205

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Book SynopsisTrade Review"It's a psychological thriller, each page percolating with the triumphant darkness that is Marc David Rich." --Bloomberg News "An empathetic look at the notorious Marc Rich, one of the most successful and controversial commodities traders in recent history and a key figure in the invention of the spot market. With unparalleled access to Rich, his family and associates, business journalist Ammann paints a nuanced portrait of the man vilified for trading with Iran and apartheid-era South Africa, accused of being the biggest tax fraudster in U.S. history and recipient of an infamous presidential pardon. This meticulous account sets the record straight on a reluctant public figure who lost in the court of public opinion, but escaped being tried in a court of law." --Publishers Weekly "Is Rich a rogue or a philanthropic businessman? Ammann lets readers draw their own conclusion. This book reads like a cross between a rags-to-riches saga and a cloak-and-dagger thriller, but it's also an excellent and timely primer on the world of commodities trading within a global economy and will greatly appeal to readers interested in current events." --Library Journal

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Book SynopsisHow to connect business value to story.Trade ReviewDamodaran's success in combining storytelling with traditional financial analysis and valuation is unprecedented. The book has the potential to be a cornerstone of both traditional valuation and business "pitching" as it shows how individuals from each world can benefit from co-opting tools from the other. The author takes us on his personal journey into the realization that numbers need a narrative in order to make them persuasive. -- Paul Johnson, Nicusa Investment Advisors Professor Damodaran's point-counterpoint case studies make valuation a good read. Self-critical in his contemporary examples, he wisely cautions the reader that quality valuation requires both the right and the left side of one's brain-the number cruncher and the storyteller. -- Thomas E. Copeland, University of San Diego Damodaran, instructor to many on valuation, clearly demonstrates that quantitative valuation formulas are not sufficient: they must be applied with a more qualitative narrative about the business. But qualitative analysis has its dangers, not the least that we insert our own biases into the narrative. Damodaran nicely weaves stories into the more formal quantitative analysis, with check and balances that yield a more confident valuation. -- Stephen Penman, author, Accounting for Value No one has contributed more to the craft of valuation than Aswath Damodaran. In Narrative and Numbers, he correctly shows that you can't understand the stock without the story. After Damodaran's eye-opening tour, you will forever appreciate the vital contribution of human nature to number-crunching. -- Michael Mauboussin, Head of Global Financial Strategies, Credit Suisse Damodaran takes us to the place where Joseph Campbell, Warren Buffett, and the best quantitative analyses of Nassim Taleb intersect, and his journey uncovers new value and risk missed by analysts who bias themselves by relying solely on storytelling or number-crunching. It's a hero's journey best supported by humility-and this first-person account of Aswath's own evolving narratives, analyses, and valuations of Alibaba, Amazon, Uber, Theranos, Ferrari, and more. He may have started as a quant, but Damodaran's now one of the most balanced analysts-and wonderful business and financial storytellers-writing and teaching today. -- David Foster, CEO, Business Valuation Resources For adventurous chefs and readers with a serious interest in gastronomy, Mouthfeel should prove a handy reference tool. Japan TimesTable of ContentsPreface 1. A Tale of Two Tribes 2. Tell Me a Story 3. The Elements of Storytelling 4. The Power of Numbers 5. Number-Crunching Tools 6. Building a Narrative 7. Test-Driving a Narrative 8. From Narratives to Numbers 9. Numbers to Value 10. Improving and Modifying Your Narrative-the Feedback Loop 11. Narrative Alterations-the Real World Intrudes 12. News and Narratives 13. Go Big-the Macro Story 14. The Corporate Life Cycle 15. The Managerial Challenge 16. The Endgame Notes Index

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Book SynopsisHow to Keep the Dream Alive!Network marketing is one of the fastest-growing career opportunities in the United States. Millions of people just like you have abandoned dead-end jobs for the chance to achieve the dream of growing their own businesses. What many of them find, however, is that the first year in network marketing is often the most challenging—and, for some, the most discouraging. Here, Mark Yarnell and Rene Reid Yarnell, two of the industry''s most respected and successful professionals, offer you strategies on how to overcome those first-year obstacles and position yourself for lifelong success. The Yarnells provide you with a wealth of savvy advice on everything you need to know to succeed in network marketing, such as proven systems for recruiting, training, growing and supporting your downline, and much more. In an easy, step-by-step approach, you will learn how to: ·Deal with rejection ·Recruit and train ·Avoid overmanaging your downline ·Remain focused ·Stay enthusiastic ·Avoid unrealistic expectations ·Conduct those in-home meetings ·Ease out of another professionYou owe it to yourself to read this inspiring book! 'This will be the Bible of Network Marketing.'— Doug Wead, former special assistant to the president, the Bush Administration

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Book SynopsisGrow your own gorgeous flowers that fill your house with scent. Look after the planet by reducing your blooms' air miles.Trade ReviewWith such a friendly writing style, it is easy to imagine cutting your home-grown blooms in the morning and delivering them to the local florist, with the author at your side. [...] For those who want to grow cut flowers simply for pleasure and to fill their home with blooms, this book is also essential reading. * RHS The Garden *Georgie Newbery gives sound and cheery advice on growing, displaying and - if that is your bag - selling [flowers] in The Flower Farmer's Year. * The Sunday Times *The Flower Farmer's Year gives advice targeted to our mild, dark-in-winter climate, and also gives practical advice on both preparing flowers for sale, and most importantly of all perhaps, how to actually sell them! * The Oak Tree Low Carbon Farm *A real treat for anyone who love to grow flowers for business or pleasure. * All That Women Want *It's the sort of book that will make you want to jack in your day job and start growing sweet peas, dahlias and roses for a living. * The Bath Magazine *Whether you're an amateur gardener or aspiring artisanal florist the book won't be read just once, with its wealth of invaluable information and beautiful pictures you'll find yourself returning to Georgie's blooming corner of Somerset again and again. * RandBConsultants *There's something magical about fresh flowers and this stunningly presented book can't help but captivate the novice and experienced grower alike. * Organic Farmer *Artisan flower farmer Newbery brings horticultural and agricultural logic to the process of farming flowers—planning, planting, growing, harvesting, and then arranging them—in a way that surprises and enlightens. * Publisher's Weekly *I love this book – it’s a beautiful yet practical and accessible guide that will help you transform whatever sized patch you have into an abundant oasis of flowers. -- Gardener, food writer and broadcaster, Mark DiaconoGeorgie has written an inspiring book for anyone who's ever wondered what it would be like to grow flowers on a commercial scale. -- Constance Craig Smith * The Daily Mail Weekend Magazine *If you’re thinking of setting yourself up as a flower farmer, you’ll find Georgie’s book indispensable. And if you’d simply like to grow flowers for pleasure, then I’m sure you’ll really enjoy the book too. Plus it would make a great Christmas present…! -- Rona Wheeldon * Flowerona.com *This coffee table book is both beautiful and practical, with more than 200 pages of well-written and wonderfully illustrated advice and inspiration. A must for the flower lover in your life! * Countryside Magazine *Whether you are actually planning to flog a few flowers or just want decent, straightforward advice on creating a cutting garden for your own use, this book is an excellent choice. -- Naomi Slade * Berks and Bucks Life *Table of ContentsForeword by James Alexander-Sinclair Introduction: Why grow cut flowers? 1. Getting started 2. Annuals 3. Biennials 4. Perennials 5. Bulbs & corms 6. Shrubs 7. Roses 8. Dahlias 9. Sweet peas 10. Herbs 11. Wildflowers 12. Cutting, conditioning & presenting cut flowers 13. Hedgerow Christmas 14. Starting a cut-flower business 15. Where to sell 16. Marketing & social media Afterword Appendix 1: The flower farmer’s year planner Appendix 2: Plant names Resources Index

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Book SynopsisSuccessful businesses recognize that the development of strong customer relationships through quality service (and services) as well as implementing service strategies for competitive advantage are key to their success.In its fourth European edition, Services Marketing: Integrating Customer Focus across the Firm provides full coverage of the foundations of services marketing, placing the distinctive Gaps model at the center of this approach. The new edition draws on the most recent research, and using up-to-date and topical examples, the book focuses on the development of customer relationships through service, outlining the core concepts and theories in services marketing today.New and updated material in this new edition includes:• New content related to human resource strategies, including coverage of the role of robots and chatbots for delivering customer-focused services.• New coverage on listening to customers through research, big data, netnography and monitoring user-generated content.• Increased technology, social media and digital coverage throughout the text, including the delivery of services using mobile and digital platforms, as well as through the Internet of Things.• Brand new examples and case studies added from global and innovative companies including Turkish Airlines, Volvo, EasyJet and McDonalds.Available with McGraw-Hill’s Connect®, the well-established online learning platform, which features our award-winning adaptive reading experience as well as resources to help faculty and institutions improve student outcomes and course delivery efficiency.Table of ContentsPART 1: Foundations for services marketing1: Introduction to services2: Consumer behaviour in services3: Customer expectations of service4: Customer perceptions of service5: The gaps model of service qualityPART 2: Understanding customer requirements6: Listening to customers7: Building customer relationshipsPART 3: Aligning service design and standards8: Service innovation and design9: Customer-defined service standards10: The physical and virtual servicescapePART 4: Delivering and performing service11: Employees' roles in service delivery12: Customers' roles in service delivery13: Delivering service through electronic channels and intermediaries14: Managing demand and capacity15: Service recoveryPART 5: Managing service promises16: Managing external and internal communications17: Pricing of servicesPART 6: Service and the bottom line18: The financial impact of service quality

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Book SynopsisDON'T LET YOUR FEAR OF FINANCE GET IN THE WAY OF YOUR SUCCESSCan you prepare a breakeven analysis? Do you know the difference between an income statement and a balance sheet? Or understand why a business that's profitable can still go belly-up? Has your grasp of your company's numbers helpedor hurtyour career?Whether you're new to finance or you just need a refresher, this go-to guide will give you the tools and confidence you need to master the fundamentals, as all good managers must.The HBR Guide to Finance Basics for Managers will help you: Learn the language of finance Compare your firm's financials with rivals' Shift your team's focus from revenues to profits Assess your vulnerability to industry downturns Use financial data to defend budget requests Invest smartly through cost/benefit analysis

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Book SynopsisHailed as a business classic by the likes of Bill Gates and Warren Buffett and widely acknowledged as a forerunner to the writing of Michael Lewis, BUSINESS ADVENTURES is an insightful and gripping look at corporate and financial life in America.Trade Review'All the work of Michael Lewis comes directly from this.' - New Yorker'A masterful storyteller ... Brooks's work is a great reminder that the rules for running a strong business and creating value haven't changed. For one thing, there's an essential human factor in every business endeavor. It doesn't matter if you have a perfect product, production plan and marketing pitch; you'll still need the right people to lead and implement those plans.' - Wall Street Journal'The Michael Lewis of his day.' - New York TimesA supreme pleasure ... Brooks is the direct literary ancestor of Michael Lewis. - Slate'Brooks ... is about the only writer around who combines a thorough knowledge of finance with the ability to perceive behind the dance of numbers 'high, pure, moral melodrama on the themes of possession, domination, and belonging.' - Time'Rare pro-business portraiture which will stand up among the best financial journalism.' - Kirkus'Brooks's great contribution is his synthesis of all the elements that made the 1960s the most volatile in Wall Street history . and making so much material easily digestible for the uninitiated.' - Publishers Weekly

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Book SynopsisDecline can be avoided.Decline can be detected.Decline can be reversed.Amidst the desolate landscape of fallen great companies, Jim Collins began to wonder: How do the mighty fall? Can decline be detected early and avoided? How far can a company fall before the path toward doom becomes inevitable and unshakable? How can companies reverse course?In How the Mighty Fall, Collins confronts these questions, offering leaders the well-founded hope that they can learn how to stave off decline and, if they find themselves falling, reverse their course. Collins' research project-more than four years in duration-uncovered five step-wise stages of decline: Stage 1: Hubris Born of SuccessStage 2: Undisciplined Pursuit of MoreStage 3: Denial of Risk and PerilStage 4: Grasping for SalvationStage 5: Capitulation to Irrelevance or DeathBy understanding these stages of decline, leaders can substantially reduce their chances of falling all the way to the bottom.Great companies can stumble, badly, and recover.Every institution, no matter how great, is vulnerable to decline. There is no law of nature that the most powerful will inevitably remain at the top. Anyone can fall and most eventually do. But, as Collins' research emphasizes, some companies do indeed recover-in some cases, coming back even stronger-even after having crashed into the depths of Stage 4.Decline, it turns out, is largely self-inflicted, and the path to recovery lies largely within our own hands. We are not imprisoned by our circumstances, our history, or even our staggering defeats along the way. As long as we never get entirely knocked out of the game, hope always remains. The mighty can fall, but they can often rise again.

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Book SynopsisDitch the failed sales tactics, fill your pipeline, and crush your number Fanatical Prospecting gives salespeople, sales leaders, entrepreneurs, and executives a practical, eye-opening guide that clearly explains the why and how behind the most important activity in sales and business development prospecting.Trade ReviewIn Fanatical Prospecting, you ll learn exactly what you need to do right now to open more sales conversations, fill your pipeline, and put a lot more money in your pocket. Jeb s honest, real world approach is a refreshing and much needed wake-up call for today s salespeople and sales leaders. Jill Konrath - Bestselling author of Agile Selling, Selling to Big Companies and SNAP Selling Empty pipelines haunt salespeople and sales organizations. Jeb Blount delivers a powerful formula for fixing activity problems and accelerating sales performance. Fanatical Prospecting is a masterpiece. Anthony Iannarino, author of 17 Elements & The Sales Blog "Jeb Blount turns the most despised activity in sales PROSPECTING - upside down. He nails it with his insights, humor, and expertise, making this a book every salesperson, entrepreneur, and executive must read. Get ready to come away with more strategies and ideas and you ve ever found in one place. -- Mark Hunter The Sales Hunter author of High-Profit Selling: Win the Sale Without Compromising on Price The techniques Jeb teaches in Fanatical Prospecting work. If you want your sales team to get better fast, then buy this book for every sales rep in your organization now. - Don Mikes, Senior Vice President, Penske I have read literally hundreds of sales books and Fanatical Prospecting is among the very best. If you want to understand exactly what it takes to be successful in sales this is the book for you. John Spence, author of Awesomely Simple and one of the top 100 business thought leaders in the world. Prospecting is the core, the foundation, the heart of every successful sales effort. In Fanatical Prospecting Jeb Blount, one of the most successful sales leaders of this decade, provides answers for every aspect of successful prospecting. Blount explains core principles of prospecting in a story-telling style that begs you to write in the margins and put your own action plan into place. - Miles Austin, FillTheFunnel.comTable of ContentsForeword Mike Weinberg xi Special Note Free Prospecting Resources xv Chapter 1 The Case for Prospecting 1 Chapter 2 Seven Mindsets of Fanatical Prospectors 9 Chapter 3 To Cold Call or Not to Cold Call? 13 Chapter 4 Adopt a Balanced Prospecting Methodology 20 Chapter 5 The More You Prospect, the Luckier You Get 25 Chapter 6 Know Your Numbers: Managing Your Ratios 36 Chapter 7 The Three Ps That are Holding You Back 41 Chapter 8 Time: The Great Equalizer of Sales 49 Chapter 9 The Four Objectives of Prospecting 71 Chapter 10 Leveraging the Prospecting Pyramid 84 Chapter 11 Own Your Database: Why the CRM is Your Most Important Sales Tool 92 Chapter 12 The Law of Familiarity 96 Chapter 13 Social Selling 105 Chapter 14 Message Matters 132 Chapter 15 Telephone Prospecting Excellence 154 Chapter 16 Turning Around RBOs: Reflex Responses, Brush-Offs, and Objections 178 Chapter 17 The Secret Lives of Gatekeepers 193 Chapter 18 In-Person Prospecting 201 Chapter 19 E-Mail Prospecting 214 Chapter 20 Text Messaging 235 Chapter 21 Developing Mental Toughness 245 Chapter 22 Eleven Words That Changed My Life 264 Chapter 23 The Only Question That Really Matters 266 Notes 271 Acknowledgments 275 About the Author 278 Index 281

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Book SynopsisA comprehensive text on financial market operations management Financial Market Operations Management offers anyone involved with administering, maintaining, and improving the IT systems within financial institutions a comprehensive text that covers all the essential information for managing operations.Table of ContentsPreface xix Acknowledgements xxiii Part One Chapter 1 Introduction to Operations 3 1.1 Introduction 3 1.2 Organisational Structure of an Investment Company 5 1.2.1 Front Office 5 1.2.2 Middle Office 6 1.2.3 Back Office/Operations 9 1.3 Operations’ Relationships 10 1.3.1 Clients – External 10 1.3.2 Clients – Internal 11 1.3.3 Counterparties 11 1.3.4 Suppliers 12 1.3.5 The Authorities 12 1.4 Other Business Functions 13 1.5 Summary 15 Chapter 2 Financial Instruments 17 2.1 Introduction 17 2.2 Why Do We Issue Financial Instruments? 18 2.3 Money Market Instruments 19 2.3.1 Euro-Currency Deposits 19 2.3.2 Certificates of Deposit 23 2.3.3 Commercial Paper 23 2.3.4 Treasury Bills 25 2.4 Debt Instruments 26 2.4.1 A Bond Defined 26 2.4.2 Bond Issuance 27 2.4.3 Types and Features of Bonds 27 2.4.4 Other Key Characteristics of Bonds 28 2.4.5 Types of Bond 29 2.4.6 Form of Bonds and Interest Payment 30 2.4.7 Maturity and Redemption Provisions 31 2.4.8 Calculations 32 2.4.9 Accrued Interest 33 2.4.10 First Short Coupon 37 2.4.11 First Long Coupon 38 2.5 Equity Instruments 38 2.5.1 Equity Defined 38 2.5.2 Classes of Equity 41 2.5.3 Equity Issuance 43 2.5.4 Pricing and Calculations 44 2.5.5 Examples of Local Taxes 45 2.5.6 Disclosure 45 2.5.7 Summary of Cash Market Instruments 46 2.6 Derivative Instruments 47 2.6.1 Introduction 47 2.6.2 Definitions 48 2.6.3 Derivative Usage 49 2.7 Exchange-Traded Derivatives 52 2.7.1 Introduction 52 2.7.2 The Role of the Derivatives Exchanges 53 2.7.3 Major Derivatives Exchanges 53 2.7.4 Open Interest and Trading Volumes 56 2.7.5 Futures 58 2.7.6 Options 64 2.7.7 Summary of Exchange-Traded Derivatives 71 2.8 OTC Derivatives 71 2.8.1 Introduction 71 2.8.2 Forwards 72 2.8.3 Swaps 76 2.8.4 Summary of OTC Derivatives 80 2.9 Summary 81 2.9.1 Financial Products in General 81 2.9.2 Cash Markets 81 2.9.3 Derivatives Markets 81 Chapter 3 Data Management 83 3.1 Introduction 83 3.2 Importance of Reference Data and Standardisation 84 3.2.1 Introduction 84 3.2.2 Basic Securities Transactions 84 3.3 Types of Reference Data 86 3.3.1 Required Reference Data 86 3.3.2 Data Requirements – Securities 87 3.3.3 Data Requirements – Counterparties and Customers 91 3.3.4 Data Requirements – Settlement Information 92 3.3.5 Sources of Reference Data 93 3.4 Data Management 94 3.4.1 What is Data Management? 94 3.4.2 Approaches to Data Management 94 3.4.3 Data Processing 95 3.5 Legal Entity Identification 95 3.5.1 Background to Legal Entity Identification 95 3.5.2 The “Legal Entity” 96 3.5.3 The Global Legal Entity Identifier System (GLEIS) 96 3.5.4 LEI Structure 97 3.6 Summary 99 Chapter 4 Market Participation 101 4.1 Introduction 101 4.2 Market Players 102 4.2.1 Retail Clients 102 4.2.2 Institutional Clients 103 4.2.3 Banks 115 4.2.4 Sell-Side Intermediaries 126 4.2.5 Market Regulators and Market Associations 129 4.3 Market Structure 131 4.3.1 Introduction 131 4.3.2 Regulated Markets 131 4.3.3 Alternative Trading Venues 135 4.3.4 Over-the-Counter Market 136 4.4 Summary 137 Part Two Chapter 5 Clearing Houses and CCPs 141 5.1 Introduction 141 5.2 Overview of Clearing and Settlement 142 5.3 The Clearing House Model 143 5.4 The Central Counterparty Model 145 5.4.1 Risk Management 147 5.5 Features of CCPs and Clearing Houses 148 5.5.1 The Committee for Payment and Settlement Systems’ Statistics 148 5.6 Summary 150 Chapter 6 Securities Depositories (CSDs and ICSDs) 151 6.1 Introduction 151 6.2 Historical Context 151 6.3 Definitions 154 6.3.1 Domestic (Local/National) CSDs 154 6.3.2 International CSDs 154 6.4 Central Securities Depositories 154 6.4.1 Features of CSDs and ICSDs 154 6.4.2 Functions of CSDs 155 6.4.3 The Changing World of CSDs 158 6.4.4 CSD Links and Interoperability 161 6.5 International Central Securities Depositories 163 6.5.1 Background 163 6.5.2 Features of the ICSDs 164 6.5.3 Clearstream Banking Luxembourg (CBL) 164 6.5.4 Euroclear Bank (EB) 165 6.6 Linkages – Exchanges, Clearing Systems and CSDs 167 6.6.1 United States of America 168 6.6.2 Europe 169 6.6.3 Rest of the World 170 6.7 CSD Associations 171 6.7.1 Introduction 171 6.7.2 Americas’ Central Securities Depositories Association (ACSDA) 171 6.7.3 Asia-Pacific CSD Group (ACG) 171 6.7.4 Association of Eurasian Central Securities Depositories (AECSD) 172 6.7.5 European Central Securities Depositories Association (ECSDA) 172 6.7.6 Africa and Middle East Depositories Association (AMEDA) 172 6.8 Summary 173 Chapter 7 Securities Clearing 175 7.1 Introduction 175 7.2 Generic Clearing Cycle 176 7.2.1 Trade Capture 176 7.2.2 Trade Enrichment and Validation 177 7.2.3 Trade Reporting 177 7.2.4 Confirmation and Affirmation 178 7.2.5 Clearing Instructions 178 7.2.6 Forecasting – Cash 179 7.2.7 Forecasting – Securities 180 7.3 Trade Capture 182 7.3.1 Dealer’s Blotter 182 7.3.2 Trade Input 182 7.3.3 Trade Output 183 7.4 Trade Enrichment and Validation 184 7.5 Regulatory Reporting 186 7.5.1 Background 186 7.5.2 Transaction Reporting 186 7.5.3 Transaction-Reporting Mechanism 187 7.5.4 Trade Repositories 188 7.6 Confirmation and Affirmation 188 7.6.1 Confirmations 189 7.6.2 Affirmation 190 7.7 Clearing Instructions 194 7.7.1 Types of Instruction 194 7.7.2 Instruction Validation 196 7.7.3 Instruction Matching 196 7.8 Forecasting – Cash 199 7.8.1 Introduction 199 7.8.2 Timing Issues 199 7.8.3 Cash Forecasting Methodology 200 7.8.4 Funding Uncertainties 201 7.8.5 Benefits of Predictive Forecasting 202 7.9 Forecasting – Securities 203 7.9.1 Introduction 203 7.9.2 Securities that are Available for Delivery 204 7.9.3 Securities that are Not Available for Delivery 204 7.10 Summary 205 Chapter 8 Settlement and Fails Management 207 8.1 Introduction 207 8.2 The Different Types of Settlement 208 8.2.1 Gross Settlement 209 8.2.2 Net Settlement 210 8.3 Delivery versus Payment 211 8.3.1 Definition of DVP 212 8.3.2 DVP Models 213 8.3.3 Settlement Instructions for DVP 214 8.4 Free of Payment Settlement 215 8.4.1 Settlement Instructions for Free of Payment 215 8.4.2 Where Settlement Takes Place 216 8.4.3 Settlement Conventions 216 8.5 Settlement Fails 217 8.5.1 Overview of Settlement Failure 217 8.5.2 Why Transactions Fail to Settle 218 8.6 The Move to Shorter Settlement Cycles 228 8.6.1 Background 228 8.6.2 Project Status 228 8.7 Summary 229 Chapter 9 Derivatives Clearing and Settlement 231 9.1 Introduction 231 9.2 Regulatory Changes 232 9.2.1 Background 232 9.2.2 Financial Stability Board (FSB) 232 9.2.3 Reform Requirements 233 9.3 Exchange-Traded Derivatives Contracts 234 9.3.1 Introduction 234 9.3.2 Derivatives Exchange and Clearing System 235 9.3.3 Give-Up Agreements 235 9.3.4 Clearing Process 236 9.3.5 Margin Calculations 237 9.3.6 Initial Margin – Eligible Assets 239 9.4 Cleared OTC Derivatives Contracts 240 9.4.1 Types of OTC Derivative that are Cleared Centrally 241 9.4.2 Trading Platforms 242 9.4.3 Trade Repositories 244 9.4.4 Central Counterparties 244 9.5 Non-Cleared OTC Derivatives Contracts 245 9.5.1 Documentation 245 9.5.2 Non-Cleared OTCD Processing 248 9.5.3 Trade Capture 248 9.5.4 Confirmation 249 9.5.5 Settlement 250 9.5.6 Collateral 251 9.5.7 Event Monitoring 254 9.5.8 Reconciliation 254 9.6 Summary 255 Part Three Chapter 10 Custody and the Custodians 259 10.1 Introduction 259 10.2 Custody 260 10.2.1 What is Custody? 260 10.2.2 Forms of Securities 260 10.2.3 Ownership Transfer – Bearer Securities 261 10.2.4 Ownership Transfer – Registered Securities 262 10.3 Holding Securities 263 10.3.1 Register in the Custodian’s Name 263 10.3.2 Nominee Account 264 10.3.3 CSD Nominee 266 10.3.4 Safekeeping Methods – Summary 267 10.4 The Custodians 267 10.4.1 Custody in a Local Market 267 10.4.2 Custody in Global Markets 271 10.4.3 Custody in the EuroMarkets 277 10.5 Target2Securities (T2S) 279 10.5.1 Introduction 279 10.5.2 Eurosystem 280 10.5.3 How T2S Will Work 281 10.5.4 Migration Plan 282 10.5.5 Further Information 282 10.6 Summary 283 Chapter 11 Corporate Actions 285 11.1 Introduction 285 11.2 Types of Corporate Action Event 286 11.2.1 Voluntary or Mandatory Events 286 11.2.2 Predictable or Announced Events 287 11.3 Participation in Corporate Actions 287 11.3.1 Fund Manager 287 11.3.2 Global Custodian 287 11.3.3 Local/Sub-Custodian 288 11.3.4 Local Central Securities Depository 288 11.3.5 International Central Securities Depository 288 11.3.6 Data Vendors 288 11.3.7 Receiving/Paying Agent 288 11.4 Entitlements, Key Dates and Claims 289 11.4.1 Entitlement 289 11.4.2 Record Date 290 11.4.3 Ex-Dividend Date 290 11.4.4 Payment Date 292 11.4.5 Claims 292 11.4.6 Key Dates for Bonds 294 11.5 Corporate Action Event Processing 294 11.5.1 Introduction 294 11.5.2 Cash Dividend 296 11.5.3 Optional Stock Dividend 298 11.5.4 Fixed-Income Bond Coupon 300 11.5.5 Floating-Rate Note (FRN) Coupon and Rate Reset 302 11.5.6 Bond Redemption 305 11.5.7 Bond Conversion 307 11.5.8 Capitalisation (Bonus) Issue 309 11.5.9 Rights Issue 310 11.5.10 Other Examples of Event Types 314 11.6 Information Flows 315 11.6.1 Introduction 315 11.6.2 The Communication Problem 315 11.6.3 Global Communication Chain 316 11.6.4 Local Communication Chain 318 11.6.5 International Central Securities Depository Chain 319 11.6.6 Summary 320 11.7 Corporate Action Risks 320 11.7.1 Introduction 320 11.7.2 Data/Information Capture Risk 321 11.7.3 Replacement Risk 322 11.7.4 Decision-Making/Election Risk 322 11.7.5 Reputational Risk 322 11.7.6 Reconciliation Risk 323 11.8 Industry Initiatives 323 11.8.1 Introduction 323 11.8.2 The International Securities Services Association (ISSA) 323 11.8.3 Giovannini Group 324 11.8.4 European Central Securities Depositories Association (ECSDA) 325 11.9 Corporate Governance and Proxy Voting 328 11.9.1 Introduction 328 11.9.2 Relations with Shareholders 328 11.9.3 Proxy Voting 329 11.9.4 Relations with Preference Shareholders 331 11.9.5 Relations with Bondholders 331 11.9.6 Company in Bankruptcy or Administration 331 11.9.7 Disclosure Reporting 332 11.10 Withholding Tax 333 11.10.1 Introduction 333 11.10.2 The Problem of Double Taxation 335 11.10.3 Double Taxation Treaties 335 11.10.4 Tax Reclaims 336 11.11 Impact on Other Departments 337 11.11.1 Introduction 337 11.11.2 Front Office 337 11.11.3 Clients 338 11.11.4 Settlements 338 11.11.5 Securities Lending and Borrowing 338 11.11.6 Reconciliations 339 11.11.7 Pricing and Valuation 339 11.11.8 Reference Data 340 11.12 Summary 340 Appendix 11.1: Corporate Action Event Type Categories 340 Appendix 11.2: Voluntary and Mandatory Events for Equities and Bonds 341 Chapter 12 Securities Financing 343 12.1 Introduction 343 12.2 Types of Securities Financing 344 12.2.1 Securities Lending and Borrowing 344 12.2.2 Repurchase Agreements 344 12.2.3 Sell/Buy-Backs 345 12.2.4 Summary of Securities Financing Transactions 345 12.3 The Players and Their Motivations 346 12.3.1 Introduction 346 12.3.2 The Buy Side 346 12.3.3 The Sell Side 347 12.3.4 Borrowing to Cover Short Positions 348 12.3.5 Borrowing Cash to Finance Inventory 349 12.3.6 Temporary Transfer of Ownership 350 12.3.7 Summary 352 12.4 Intermediaries 352 12.4.1 The Relationship between Lender and Borrower 352 12.4.2 Agent Intermediaries 352 12.4.3 Principal Intermediaries 353 12.4.4 Choices for the Lenders and Borrowers 353 12.5 Agreements and Code of Guidance 354 12.5.1 Introduction 354 12.5.2 Securities Lending Agreements 354 12.5.3 Repurchase Agreements 355 12.5.4 Code of Guidance 356 12.6 Securities Lending Lifecycle 356 12.6.1 Phase 1: Loan Initiation 357 12.6.2 Phase 2: Loan Maintenance 361 12.6.3 Phase 3: Loan Closure 367 12.6.4 Lending Fees 368 12.7 Repurchase Agreement Lifecycle 370 12.7.1 Motivations 370 12.7.2 Repurchase Agreement Types 371 12.7.3 Sell/Buy-Backs 374 12.7.4 Settlement 376 12.8 Collateral and Margin 379 12.8.1 Terminology 379 12.8.2 Types of Collateral 380 12.8.3 Repurchase Agreements (and Sell/Buy-Backs) 380 12.8.4 Securities Lending 381 12.8.5 Delivery by Value (DBV) 381 12.8.6 Repo Exposure, Haircuts and Margin 382 12.9 Default and Close-Out Provisions 384 12.9.1 Introduction 384 12.9.2 Event of Default 384 12.9.3 Consequences of an Event of Default 385 12.10 Central Counterparty (CCP) Services 386 12.10.1 Introduction 386 12.10.2 The Options Clearing Corporation (OCC) 386 12.10.3 Eurex Clearing 387 12.10.4 LCH.Clearnet 387 12.10.5 Clearstream Banking Luxembourg (CBL) 388 12.10.6 Euroclear Bank 388 12.11 Summary 389 Appendix 12.1: Credit Ratings – Long Term 390 Appendix 12.2: Delivery by Value (DBV) Class List 391 Appendix 12.3: Technology Vendors 392 Part Four Chapter 13 Accounting for Securities 395 13.1 Introduction 395 13.1.1 Accounting and Why We Need It 395 13.2 The Accounting Equation 397 13.2.1 Key Financial Statements 397 13.3 The Accounting Lifecycle for Securities 400 13.3.1 Introduction 400 13.3.2 Trade Date 401 13.3.3 Settlement Date 402 13.3.4 Revaluation 403 13.4 Gains and Losses 405 13.4.1 Introduction 405 13.4.2 Fair Value (Mark-to-Market) 405 13.4.3 Amortised Cost 407 13.4.4 Calculation Conventions 410 13.5 The Accounting Lifecycle for Derivatives 411 13.5.1 Introduction 411 13.5.2 Exchange-Traded Derivatives 412 13.5.3 OTC Derivatives 415 13.6 Summary 416 Appendix 13.1: Closing Prices for Singapore Equities (SGX) 416 Chapter 14 Reconciliation 417 14.1 Introduction 417 14.2 Importance of Reconciliation 418 14.2.1 Internal vs. External Records 418 14.2.2 Ownership vs. Location 419 14.3 Types of Reconciliation 421 14.3.1 Reconciliation Methods 422 14.3.2 Reconciliations – Worked Examples 423 14.4 Automation of Reconciliations 427 14.5 Summary 428 About the Author 429 Index 431

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Book SynopsisWhy would a smart New York investment banker pay twelve million dollars for the decaying, stuffed carcass of a shark? By what alchemy does Jackson Pollock’ s drip painting No.5 1948 sell for $140 million? The first book to look at the economics of the modern art world, and the marketing strategies that power the market to produce such astronomical prices, this surprising and revelatory book explores the money, lust, and self-aggrandizement of the art world in an attempt to determine what makes a particular work valuable while others are ignored. Drawing on interviews with past and present executives of auction houses and art dealerships, artists, and the buyers who move the market, Thompson launches the reader on a journey of discovery through the peculiar world of modern art to reveal the source of Charles Saatchi’s Midas touch, and how far a gallery like White Cube has contributed to Damien Hirst becoming one of the highest-earning artists in the world.Trade Review'If you read no other book about art in your life, read the one that's gripped me like a thriller for the past two days.’ – Richard Morisson‘This enthralling, revelation-rich trip through the “money game” of the art market brings an economist’s eye – and a dry, sceptical wit- to its absurdities.’‘Don Thompson is an entertaining sceptic when it comes to contemporary art…a much-needed attempt to get to grips with the mysteries of the art market…Thompson’s knowledge of markets and law is a convincing and informative read.’'If you read no other book about art in your life, read the one that's gripped me like a thriller for the past two days.’ – Richard Morisson ‘ This enthralling, revelation-rich trip through the “ money game” of the art market brings an economist’ s eye – and a dry, sceptical wit- to its absurdities.’ 'Intriguing and readable' ‘ Don Thompson is an entertaining sceptic when it comes to contemporary art… a much-needed attempt to get to grips with the mysteries of the art market… Thompson’ s knowledge of markets and law is a convincing and informative read.’

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Book SynopsisA practical guide to using NLP in business and life coaching from bestselling NLP expert Joseph O'Connor. This book is suitable for both established coaches and for those who are being coached.Neuro-Linguistic Programming (NLP) is the psychology of excellence. It is based on the practical skills that are used by all good communicators to obtain excellent results. These skills are invaluable for personal and professional development.NLP provides most, if not all, of the skills necessary to become a full time coach or a manager who coaches. This book will help all those looking to have any level of involvement in coaching either as a coach or as the recipient of coaching. NLP enables the coaching process to be faster with fewer meetings, a great benefit in today's time-pressured industries.This book is one of the first to combine business and life coaching with NLP. It provides guidelines and skills for an improved all-round performance as a coach, along with the skills necessary to look after, organize and coach yourself. It provides a comprehensive guide to coaching that will meet the needs of all, no matter what their involvement in coaching.

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Book SynopsisIt's time to take your business to the next level. Eileen Sharp and Vic Hightower were frustrated. After years of profitable, predictable growth, Swan Services was in a rut. Meetings were called and discussions held, but few decisions were made and even less got done. People were pointing fingers and assigning blame, but nothing happened to solve Swan's mounting problems. It felt as though they were working harder than ever but with less impact. The company Eileen and Vic had founded and built for 10 years was a different place. Their story is not unusual, and the challenges they were facing are common--and solvable. Get A Grip tells the story of how Swan Services resolves its issues by implementing the Entrepreneurial Operating System(R). With the help of EOS, Eileen, Vic, and their leadership team learn to develop and commit to a clear vision, establish focus, build discipline, and create a healthier and more cohesive team. The story of Swan Services is a fable, but the Entrepreneurial Operating System(R), a complete entrepreneurial toolkit, is very real and has helped thousands of businesses worldwide. With characters and situations created from collective business experiences and stories, Get A Grip is a fable that will ring true for entrepreneurial leaders the world over and guide them to get their companies on track.Trade Review"Gino Wickman's first book Traction, describing his Entrepreneurial Operating System (EOS), is already one of the great improvement game plans for business owners in America. Here, in his new brainstorm with coauthor Mike Paton, he takes entrepreneurial readers through a single story to show how every advantage of implementing EOS can actually become a practical reality in their own businesses. I would absolutely read both books together." --Dan Sullivan, Founder of Strategic Coach(R) "Over the years I've heard countless testimonials from entrepreneurs who swear by Gino Wickman's first book, Traction, but only after reading Get A Grip did I see clearly how implementing his Entrepreneurial Operating System could truly transform a business and put it on the road to greatness. This book will change your company--and your life." --Bo Burlingham, Editor-at-Large of Inc. magazine, Author of Small Giants: Companies That Choose to Be Great Instead of Big

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Book SynopsisWHAT EVERY OPTION TRADER NEEDS TO KNOW. THE ONE BOOK EVERY TRADER SHOULD OWN.The bestselling Option Volatility & Pricing has made Sheldon Natenberg a widely recognized authority in the option industry. At firms around the world, the text is often the first book that new professional traders aregiven to learn the trading strategies and risk management techniques required for success in option markets.Now, in this revised, updated, and expanded second edition, this thirty-year trading professional presents the most comprehensive guide to advanced trading strategies and techniques now in print. Covering a wide range of topics as diverse and exciting as the marketitself, this text enables both new and experiencedtraders to delve in detail into the many aspects of option markets, including: The foundations of option theory Dynamic hedging Volatility and directional trading strategies Risk analysis Position management Stock index futures and op

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Book SynopsisA fresh look at classic principles and applications of Fibonacci numbers and the Elliott Wave trading system. Demonstrates how to calculate and predict key turning points in commodity markets, analyze business and economic cycles as well as identify profitable turning points in interest rate movement.Table of ContentsThe Fibonacci Ratio. The Elliott Wave Principle in a Nutshell. Working with a 5-Wave Pattern. Working with Corrections. Working with Extensions. Multiple Fibonacci Price Targets. Time Analysis. Combining Price and Time. The Logarithmic Spiral. Appendices. Index.

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Book SynopsisThoroughly revised and updated and with a new Introduction by the authors, this paperback edition of Her Place at the Table draws on extensive interviews with women leaders to help all women negotiate their path to leadership success. A Woman''s Guide to Taking Her Place at the Leadership Table It''s time for women to take their places at the leadership tables alongside men. Why? Because the skills we developed at the foot of the tablebringing people together, building bridges across differences, and thinking outside the boxare in great demand. But to use this time and these skills to the greatest advantage, read this book. The authors have set a great meal for you...just devour it. Marie C. Wilson, president and founder, The White House Project Does she have the right stuff? That question follows women whenever they are promoted to visible leadership positions. Her Place at the Table lays out the pragmatic moves that can help any woman in bTable of ContentsIntroduction: Taking Your Place at the Leadership Table—Questions Will Be Asked 1 1 Drill Deep 19 Negotiating the Intelligence for Informed Decisions 2 Mobilize Backers 55 Negotiating for Critical Support 3 Garner Resources 97 Negotiating Key Allocations 4 Bring People On Board 127 Negotiating Buy-In 5 Make A Difference 169 The Big Challenge Appendix A 201 A Road Map to Negotiating the Five Challenges Appendix B 206 What Organizations Can Learn from How Women Leaders Negotiate the Five Challenges Notes 209 Bibliography 219 Acknowledgments 229 About the Authors 231 Index 235

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Book SynopsisGrowth is now the first thing that investors look for in assessing and valuing companies. HACKING GROWTH is a method for growth that involves cross-functional teams and continuous testing and iteration. It focuses on customers - how to attain them, retain them, engage them, and monetize them - rather than product. This book deals with this topic.Trade ReviewIn an increasingly erratic business landscape, where new competition can emerge overnight, customers’ loyalties can shift unexpectedly, and markets are constantly being disrupted, finding growth solutions fast is crucial for survival. Hacking Growth provides a compelling answer to this urgent need for speed, offering companies a methodology for finding and optimizing new strategies to increase their market share and quickly. -- Eric Ries, bestselling author of THE LEAN STARTUPIt used to be that designers and engineers were responsible for developing new products, data teams were responsible for number-crunching reports, and marketers were responsible for acquiring and monetizing as many customers as possible. But today’s companies can’t afford to be slowed down by organizational silos. Here, growth hacking pioneers Ellis and Brown show how to break down those traditional barriers and marry powerful data analysis, technical know-how, and marketing savvy to quickly devise and test ways to fuel breakout growth. * Nir Eyal, bestselling author of HOOKED *Ellis and Brown have accomplished what we’ve been talking about for twelve years, which is to compile and organize an accurate view into the inner workings of an emerging discipline. Their wisdom plus the anecdotes and stories have rarely been discussed outside a small circle of people, and they give real insight into how digital-growth hacking is done at the highest levels. As all companies become digital, this is a must-read for anyone in business. * James Currier, managing partner, NFX Guild *There is nothing more important for any business than attracting users and customers to your products. The tools to do this in today’s online-driven world are very different from the past. Hacking Growth will teach you how to think like a marketer of tomorrow. You will learn to do deep data analysis, and how to think about developing features into your products that drive growth directly. * Josh Elman, partner, Greylock Partners *Marketers realize that marketing as we’ve known it will be replaced by growth hacking. So what is it, how do you do it, and why do you need to? Morgan Brown and Sean Ellis help you ask and answer those questions in this brilliant book, made for those new to the art and science on how to hack growth. * Geoffrey Colon, Communications Designer at Microsoft and Author of Disruptive Marketing *

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Book SynopsisEric Barends is Managing Director of the Center for Evidence-Based Management and advises management teams and boards of directors on evidence-based management and decision-making. He is also a visiting lecturer at New York University, Australian National University and VU University Amsterdam.Denise M Rousseau is the H J Heinz II University Professor of Organizational Behavior and Public Policy at Carnegie Mellon University's Heinz College and Tepper School of Business. She was formerly the President of the Academy of Management and is an adviser to numerous social enterprises, professional associations, and governmental and for-profit organizations.Trade Review"Evidence-Based Management is another way of saying 'we deal in facts, in reality'. The differentiating factor in Google's people strategy was that we relied on evidence-based management to separate what we 'hoped would be true' from reality. This superb book gives you the tools to build your own roadmap to excellence." * Laszlo Bock, CEO of Humu and former SVP of People Operations at Google/Alphabet *"Evidence-Based Management seeks to improve the decision making lessons taught in our business schools as well as the decision frameworks business managers and leaders use routinely. If Enron's board, its risk management department, its accounting, finance and legal teams had adopted the principles and practices described in this book, Enron would be alive and well today." * Sherron Watkins, Enron Whistleblower, Time Person of the Year 2002 *"As we leave the age of intuition and enter the era of evidence, leaders need a guide for data-driven decision-making. This book is that guide: an accessible, immediately actionable manual from some of the great pioneers of evidence-based management." * Adam Grant, New York Times bestselling author of Give and Take, Originals, and Option B with Sheryl Sandberg *"Evidence-Based Management addresses a vital need. By lucidly conveying the perspectives of both researchers and practitioners, it should help each community to do its job, protect each from simplistic accounts of one another's work, and facilitate collaboration between them." * Baruch Fischhoff, Howard Heinz University Professor, Department of Engineering and Public Policy and Institute for Politics and Strategy, Carnegie Mellon University *Table of Contents Chapter - 01: Evidence-based management: the basic principles (with Rob Briner); Chapter - 02: ASK: Critical questions about assumed problems and preferred solutions; Section - PART ONE: Evidence from practitioners; Chapter - 03: ACQUIRE: Evidence from practitioners; Chapter - 04: APPRAISE: Evidence from practitioners; Section - PART TWO: Evidence from the scientific literature; Chapter - 05: A short introduction to science (with Rob Briner); Chapter - 06: ACQUIRE: Evidence from the scientific literature; Chapter - 07: APPRAISE: Evidence from the scientific literature (with Rob Briner); Section - PART THREE: Evidence from the organization; Chapter - 08: ACQUIRE: Evidence from the organization (with Martin Walker); Chapter - 09: APPRAISE: Evidence from the organization (with Martin Walker); Section - PART FOUR: Evidence from stakeholders; Chapter - 10: ACQUIRE: Evidence from stakeholders; Chapter - 11 APPRAISE: Evidence from stakeholders; Chapter - 12: AGGREGATE: Weighing and pulling together the evidence; Chapter - 13: APPLY: Incorporating the evidence into the decision-making process (with Alessandra Capezio); Chapter - 14: ASSESS: Evaluate the outcome of the decision taken; Chapter - 15: Building the capacity for evidence-based management; Chapter - 16: Guidelines for critically appraised topics;

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Book SynopsisTable of ContentsPart 1 Introduction to Microeconomics Chapter 1 Analyzing Economic Problems 1 Chapter 2 Demand and Supply Analysis 26 Appendix: Price Elasticity of Demand Along a Constant Elasticity Demand Curve 74 Part 2 Consumer Theory Chapter 3 Consumer Preferences and the Concept of Utility 75 Chapter 4 Consumer Choice 105 Appendix 1: The Mathematics of Consumer Choice 145 Appendix 2: The Time Value of Money 146 Chapter 5 The Theory of Demand 152 Part 3 Production and Cost Theory Chapter 6 Inputs and Production Functions 204 Appendix: The Elasticity of Substitution for a Cobb-Douglas Production Function 247 Chapter 7 Costs and Cost Minimization 249 Appendix: Advanced Topics in Cost Minimization 285 Chapter 8 Cost Curves 289 Appendix: Shephard’s Lemma and Duality 327 Part 4 Perfect Competition Chapter 9 Perfectly Competitive Markets 331 Appendix: Profit Maximization Implies Cost Minimization 388 Chapter 10 Competitive Markets: Applications 390 Part 5 Market Power Chapter 11 Monopoly and Monopsony 442 Chapter 12 Capturing Surplus 489 Part 6 Imperfect Competition and Strategic Behavior Chapter 13 Market Structure and Competition 532 Appendix: The Cournot Equilibrium and the Inverse Elasticity Pricing Rule 574 Chapter 14 Game Theory and Strategic Behavior 575 Part 7 Special Topics Chapter 15 Risk and Information 608 Chapter 16 General Equilibrium Theory 654 Appendix: Deriving the Demand and Supply Curves for General Equilibrium 698 Chapter 17 Externalities and Public Goods 703 Mathematical Appendix 739 Solutions to Selected Problems 759 Glossary 781 Index 789

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Book SynopsisDr Bram DeSmet is the CEO of Solventure where he helps global production and retail organizations in the domain of Strategy, Supply Chain and Operations. He is a Professor in Operations & Supply Chain Management at Vlerick Business School, Belgium and a visiting Professor at Peking University, China.Trade Review"The Strategy Driven Supply Chain book is another masterpiece and must read for Business Executives and Supply Chain Professionals who want to integrate strategy, finance and supply chain in order to create a competitive edge for their organizations. The integrated value planning and execution model (IVP& E) has the potential to become the main business management process for companies in future." * Frank Vorrath, Vice President Service Delivery EMEA & APAC at Gartner Inc. *"One supply chain doesn't fit all. Supply chains differ per company, but also often internally per product market combination. In this great book Bram DeSmet describes how companies should balance service, cost and cash to let their different supply chains create the best value for their varying customers. This book is a must-read for every decision maker in manufacturing, wholesale and retail." * Martijn Lofvers, CEO & Chief Trendwatcher Supply Chain Media *"Supply Chains are becoming incredibly more strategic for most of the companies and their roles have transformed to be crucial in value generation by providing customers with the right service, quality and experience. In his book Bram captures the essence of how strategy, finance and supply chain should interconnect to drive more value through strategy-driven supply chains. A warmly recommended read!" * Mourad Tamoud, Chief Supply Chain Officer, Schneider Electric *"Despite all volatility and uncertainty getting the fundamentals of your supply strategy right is more important than ever before. The latest book of Dr. Desmet connects the ‚magic triangle' with consumer & customer, business and supply chain strategy in a unique and consistent way. Great read!" * Dr. Dirk Holbach, CSCO, Henkel Laundry & Homecare *"This book goes to the essence of high-performance supply chains. That is, launching strategies to meet customer expectations, and then through operational excellence and innovation, freeing cash for re-investment in projects to further improve performance. It's a virtuous circle." * Dr John Gattorna, Global SC ‘thought leader’ and Author *"Supply Chain and Supply Chain Planning are key to value generation at Hero Group, as elegantly captured by the Supply Chain Triangle prominent in Bram's books. A highly recommended read for any finance or supply chain professional." * Witte van Cappellen, CSCO, Hero *"An excellent book in which Prof. Bram DeSmet illustrates how supply chain should be an integral and vital part in building and executing a business strategy. The clear concepts underpinned with good case studies trigger a lot of reflection and are very instrumental to help you in both the strategy exercise and the design of an effective supply chain." * Frank Vromant, Former CFO and Exec VP Bekaert (retired) *"In our increasingly volatile, complex and uncertain world, supply chain as the strategic balancing act between service, cost and cash cannot be underestimated. Mastering a strategy-driven supply chain implies the understanding that in a successful business strategy the value proposition and the corresponding supply chain are inseparable." * Patrick Reekmans, CEO Poppies Bakery Group *"This is a must read. Bram showed me the importance of making choices in order to come to a clear cut strategy which survives changing market conditions. Exercises & cases helped me to see the connection between the supply chain triangle, financial metrics, the different strategic options and how these could lead to streamlined kpi's and organizational models. It offers an ideal framework for management teams."" * Tom Hautekiet, CEO, Port Zeebrugge *"A fascinating book. It is a must-read for anyone who wants to use their supply chain to gain a financial edge" * Dr Harpal Singh, CEO, Arkieva *"The author, Bram Desmet has a strong appetite for seeing and revealing connections and pushing back boundaries. This is more than a supply chain and operations book but a business book that should be read by any CFO or CEO. This book helps provide a comprehensive methodology to connect business improvements and decisions with business performance and supply chain success." * Eric Wilson CPF, Director Thought Leadership Institute of Business Forecasting *"The strategic potential of supply chains has been poorly understood and woefully neglected for far too long, something that has come back to haunt many businesses during these disruptive times. Bram Desmet's first book was therefore a breath of fresh air, providing clear, understandable guidance to business leaders on how to strategically design their supply chains. 'The Strategy Driven Supply Chain' expands on those concepts, providing further indispensable insights into the art and science of designing supply chains that operate as strategic weapons of value generation. A timely and essential book. Bravo." * Sean Culey (SCOR-P, FCILT). Visiting Fellow – Supply Chain at Cranfield School of Management, business transformation advisor, author and award-winning keynote speaker. *"The times when supply chain management could be considered as merely an operational activity focused on cost-reduction are long gone. By introducing the supply chain triangle, thought-leader Bram DeSmet provided supply chain professionals a highly relevant framework to (re)think their contribution. In this inspiring and highly practical book he takes it one step further by addressing the indispensable next question: how can we make our supply chain a true strategic asset?" * Prof.dr. Jack AA van der Veen, Nyenrode Business Universiteit *"Bram Desmet has again proven to write a book that matters. Living in volatile times, overcoming our pandemic, digitalization and sustainability solutions in supply chain networks have become more than ever a must. Companies are now more connected than ever, new business models and ecosystems arise, whilst others disappear fast. Supply chain transformation is at the forefront now. Channel management, stock level management, all performance indicators need to be at the business management fingertips. In this book Bram Desmet describes in his unique practical style how cash, cost and service correlate, their influence on working capital and return on capital employed. All of this to be able to act swift and savvy in these connected times we live in. To be able to navigate in an optimal way in times now where also many new opportunities are at the horizon. Understanding and implementing his book can be the differentiator to be the successful business partner in the value chains you operate. It is a privilege to work with his insights and deep understanding, also for our customers and at our Brightlands Institute for Supply Chain Innovation." * Ton Geurts, Business Director *"The supply chain triangle has changed the way we translate the strategy of the company into targets for our different organizations. It makes the discussions less emotional, more fact based and increases the understanding of each other's goals." * Johan Heyman, Vice President Organizational Excellence, Barco *""I will keep this book at arm's length! In clear language, Bram proposes criteria and models that together form a guide for defining a supply chain strategy in line with the business strategy. It is no surprise that markets are in full evolution, accelerated lately by COVID. The right choices need to be made if you want your strategy to be successful. Bram's book also contains the good news that choosing is not losing, but on the contrary, the key to success."" * André Céron, Logistics Director Retail Partners Colruyt Group *Table of Contents Chapter - 01: The Supply Chain Triangle of Service, Cost and Cash; Chapter - 02: Strategy in the Supply Chain Triangle; Chapter - 03: Strategy-Driven S&OP; Chapter - 04: The Strategy-Driven Enterprise; Chapter - 05: The Strategy-Driven Scorecard; Chapter - 06: Implementing the Strategy-Driven Enterprise; Chapter - 07: Appendix – Financial Templates – Inventory Management; Chapter - 08: Appendix – Financial Templates – The Cost of Inventory – Rent, Room, Risk

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Book SynopsisTable of ContentsForeword by Steven Drobny vii Introduction xi Part One Scaffolding 1 Chapter 1 We’re Not in Kansas Anymore 3 Chapter 2 The Constraint Framework: Three Pillars 19 Chapter 3 The Wizards of Oz 44 Part Two The Constraints 69 Chapter 4 Politics 71 Chapter 5 The Economy and the Market 103 Chapter 6 Geopolitics 142 Chapter 7 Constitutional and Legal Constraints: The Constraint–Preference Hybrids 161 Chapter 8 The Time Constraint: When Preferences Run Down the Clock 174 Part Three Operationalization 201 Chapter 9 The Art of the Net Assessment 203 Chapter 10 Game Theory – It’s Not a Game! 235 Chapter 11 Geopolitical Alpha 245 Chapter 12 Conclusion 261 Acknowledgements 265 Bibliography 271 Index 279

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Book SynopsisA single dramatic software failure can cost a company millions of dollars - but can be avoided with simple changes to design and architecture. This new edition of the best-selling industry standard shows you how to create systems that run longer, with fewer failures, and recover better when bad things happen. New coverage includes DevOps, microservices, and cloud-native architecture. Stability antipatterns have grown to include systemic problems in large-scale systems. This is a must-have pragmatic guide to engineering for production systems. If you're a software developer, and you don't want to get alerts every night for the rest of your life, help is here. With a combination of case studies about huge losses - lost revenue, lost reputation, lost time, lost opportunity - and practical, down-to-earth advice that was all gained through painful experience, this book helps you avoid the pitfalls that cost companies millions of dollars in downtime and reputation. Eighty percent of project life-cycle cost is in production, yet few books address this topic. This updated edition deals with the production of today's systems - larger, more complex, and heavily virtualized - and is the first book to cover chaos engineering, the discipline of applying randomness and deliberate stress to reveal systematic problems. Build systems that survive the real world, avoid downtime, implement zero-downtime upgrades and continuous delivery, and make cloud-native applications resilient. Examine ways to architect, design, and build software - particularly distributed systems - that stands up to the typhoon winds of a flash mob, a Slashdotting, or a link on Reddit. Take a hard look at software that failed the test and find ways to make sure your software survives.

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Book SynopsisJ. Robert Rossman and Mathew D. Duerden present a comprehensive and accessible introduction to experience design. They synthesize the fundamental theories and methods from multiple disciplines and lay out a process for designing experiences from start to finish.Trade ReviewNamed a best customer experience book of 2019. * My Customer *Designing Experiences provides a much-needed evolution in the delivery and execution of programs, services, products, and experiences. Rossman and Duerden present a contemporary approach to experience design, journey mapping, and design thinking that helps us understand the complexity of designing experiences. Moreover, the book offers a refreshing resource, targeting multiple academic disciplines that will benefit greatly from Rossman and Duerden’s framework and conceptualization of experience design. -- William W. Hendricks, Professor and Department Head, Experience Industry Management Department, California Polytechnic State UniversityDesigning Experiences will change the way you think about just about everything you do, or experience, in life. This engaging book outlines the essential elements of any experience, explains the features that influence how we experience different events, describes how to use a set of specific tools to design experiences that achieve a planner’s desired objectives, and leads the reader through the process of conceptualizing how to create great experiences. The book is full is of useful insights relevant to businesses, politicians, teachers, and parents, anyone trying to create experiences that will meaningfully engage others. -- Brigitte C. Madrian, Dean and Marriott Distinguished Professor, Brigham Young University Marriott School of BusinessThis timely book sets out to unravel how we become emotionally engaged with product and service offerings and how such offerings are deliberately designed. It articulates the importance of intentionally designing certain types of experiences and what key features can help create an appealing experience. Its call for attention to detail on every facet of an experience is one that anybody involved in their design should heed. -- Graham Berridge, author of Events Design and ExperienceThe core content and big payoff in the book is the how-to guide. It begins with an ascending framework of five types of experiences: prosaic, mindful, memorable, meaningful, and transformational. * Strategy + Business *They provide a framework of experience types “from prosaic to transformational” that will prepare almost anyone for comprehensive experience design. * Bob Morris, Blogging on Business *The text is clear, concise, and a must read for anyone interested in the subject. * Choice *Table of ContentsForewordPreface: Thanks for Joining Us!I. Understanding Experience1. Exploring Experiences and Experience Design2. What Makes a Great Experience?3. A Framework of Experience TypesII. The Experience Designer’s Toolkit4. The Experiencescape5. Experience Design Thinking6. Designing the Experience Journey7. Touchpoints and TransitionsIII. Creating Great Experiences: Enhancements and Examples8. The Stories We Tell: Building Drama in Your Experiences9. Techniques for Enhancing Experiences10. Using Experience Design in Product Development and Corporate StrategyConclusion: Closing ThoughtsNotesIndex

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Book SynopsisTourism can be a challenging subject for students because it is both dynamic and susceptible to economic turbulence and shifts in trends. Tourism: A Modern Synthesis is an essential textbook for tourism students seeking a clear and comprehensive introduction to their studies that addresses these challenges. The authors apply a business approach to the subject, reflecting developments in the teaching and content of university courses, and the text covers both key principles and contemporary themes and issues at a global scale.Among the new features and topics included in this fifth edition are: New and fully updated case studies to reflect current trends and emerging markets including Africa and Asia. Up-to-date content on disruptive technologies such as Airbnb, low-cost airlines, the e-travel revolution and future developments. Current debates in sustainable tourism including the anti-tourism movement, plastic use and the Sustainable Development Goals. New content on evolving topics such as future employment, human resource management in tourism and generational marketing. Fully updated statistics and data. A brand-new Companion Website including an instructorâs manual, supplementary case studies, weblinks, multiple choice questions and PowerPoint slides. This is the ideal guide to tourism for students across all levels, serving as a point of reference throughout a programme of study.Trade Review‘Each edition of this book gets better and better. The pedagogical tools of this fifth edition are accessible and extremely helpful for students and educators. The new empirical examples are timely and relevant in today’s global tourism sector, and the new information on technology and innovation extends the reach of the book considerably and makes it increasingly relevant to tourism graduates.’ Dallen J. Timothy, Professor, Arizona State University, US‘Tourism: A Modern Synthesis introduces the reader to a wide range of concepts and case studies relevant to tourism studies as well as tourism management. Addressing a wide range of topic areas including technology, the Sustainable Development Goals and tourism, and climate change, the book provides a comprehensive, contemporary reference volume for undergraduate students throughout their studies.’Dr Julia N. Albrecht, Department of Tourism, University of Otago, New Zealand‘I have used Tourism: A Modern Synthesis in my teaching for many years, finding it highly accessible for students. I was delighted, therefore, to hear of this new edition which has been updated throughout and has new sections and case studies reflecting the concerns and issues affecting tourism today.’Dr Nikki MacLeod, Business Faculty, University of Greenwich, UK‘Page and Connell offer a contemporary insight into one of the largest and most dynamic global industries. The text introduces the fundamental concepts in tourism in an engaging and accessible way. A wealth of case studies from different contexts help bring theory to life and, along with the strong emphasis on business application and emerging issues, make this book a valuable tool for academics and professionals alike.’Dr Svetla Stoyanova-Bozhkova, Bournemouth University, UKTable of Contents1. Introduction to tourism: Themes, concepts and issues. 2. The evolution and development of tourism. 3. Understanding tourism demand. 4. Understanding the tourist as a consumer. 5. Understanding and managing tourism supply: An introductory framework. 6. Information communication technologies in tourism. 7. Travel intermediaries: Tour operators and agents. 8. Transporting the tourist. 9. Visitor attractions. 10. Tourism accommodation and hospitality services. 11. Human resource management in tourism. 12. Tourism and entrepreneurship. 13. The role of the public sector in tourism. 14. Marketing tourism. 15. Marketing tourism destinations. 16. Economic impacts. 17. Social and cultural impacts. 18. Environmental impacts. 19. The challenge of sustainability. 20. Urban tourism. 21. Rural tourism. 22. Coastal and resort tourism. 23. Tourism in the less developed world. 24. Planning and managing the tourist experience. 25. Tourist health and safety: Global challenges for tourism. 26. Event tourism. 27. The future of tourism.

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Book SynopsisBefore you were told to Lean In, Dr. Lois Frankel told you how to get that corner office. The New York Times bestseller, is now completely revised and updated. In this edition, internationally recognized executive coach Lois P. Frankel reveals a distinctive set of behaviors--over 130 in all--that women learn in girlhood that ultimately sabotage them as adults. She teaches you how to eliminate these unconscious mistakes that could be holding you back and offers invaluable coaching tips that can easily be incorporated into your social and business skills. Stop making nice girl errors that can become career pitfalls, such as: Mistake #13: Avoiding office politics. If you don''t play the game, you can''t possibly win. Mistake #21: Multi-tasking. Just because you can do something, doesn''t mean you should do it. Mistake #54: Failure to negotiate. Don''t equate negotiation with confrontation. Mistake #70: Inappropriate use of soci

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Book SynopsisYou are shrunk to the height of a penny and thrown in a blender. The blades start moving in sixty seconds. What do you do? If you want to work at Google, or any of the world’s top employers, you’ll need to have a convincing answer to this and countless other baffling puzzles. Are You Smart Enough to Work at Google? Reveals the new extreme interview questions in the postcrash, hypercompetitive job-market and uncovers the extraordinary lengths to which the best companies will go to find the right staff. Bestselling author William Poundstone guides readers through the surprising solutions to over a hundred of the most challenging conundrums used in interviews, as well as covering the importance of creative thinking, what your Facebook page says about you, and what really goes on inside the Googleplex. How will you fare?Trade Review"Serious ammunition to pack for your next job interview." * Kirkus Reviews *"Poundstone offers strategies for making the best of nerve-racking situations, decoding interviewer's hidden agendas, and salvaging a doomed interview, in a solid treatment peppered with mind-bending puzzles. Poundstone's energetic, compelling writing...makes the book fun even for nonjob seekers." * Publishers Weekly *Enjoyable. Editor's Pick. * The Bookseller *Subtle and sophisticated... you will love this book. * The Observer *A great book. * Business Life *

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Book Synopsis''Brilliant and highly entertaining, this book is essential reading for every leader, regardless of age or experience.'' - Admiral William McRaven, author of Make Your Bed--------What if you could learn how to expect the unexpected?In business, like in life, foresight is crucial for avoiding pitfalls and disaster - and yet it''s something we spend nearly no time developing. Retired four-star general Stan McChrystal has lived a life associated with the deadly risks of combat; he has been forced to analyse and prepare for situations he didn''t even know were possible. As a business consultant, he has seen how hundreds of individuals and organizations - too often and to great cost - fail to mitigate risk. Why? Because they focus on the probability of something happening instead of the interface through which any and all risks can be managed.In Risk: A User''s Guide, McChrystal presents a new system of responding to risk. He lays out ten dimensions of control which we can adjust at any given time, no matter the context: narrative, bias, action, timing, adaptability, communication, technology, diversity, structure and leadership. Drawing on compelling examples ranging from military history to the business world, and offering infinitely practical exercises to improve preparedness, McChrystal illustrates how these ten factors are almost always in effect - and how, by considering them constantly, individuals and organizations can exert mastery over every conceivable sort of risk that they might face.We may not be able to see into the future, but Risk gives us a framework for improving our resistance and building a strong defense against what we know -- and what we don''t.--------''A brilliant user''s guide that demonstrates how managing risk is about how we lead, rather than getting mathematical equations right.'' - Annie Duke, bestselling author of Thinking In Bets and How To Decide''Measured, meticulous, and filled with practical, pragmatic wisdom from both war and peace, McChrystal''s clear-eyed, unsentimental guidance cuts to the heart of our precarious existence. A must-read leadership bible.'' - James Kerr, bestselling author of Legacy''An essential playbook on mastering all dimensions of risk. For soldiers, educators, CEOs, entrepreneurs, government leaders, and everyone in between.'' - Keith Krach, former Undersecretary of State and CEO of DocuSignTrade ReviewAn absolute masterpiece on the subject of risk! Brilliant and highly entertaining, this book is essential reading for every leader, regardless of age or experience. * Admiral William McRaven, author of Make Your Bed *A brilliant user's guide that demonstrates how managing risk is about how we lead, rather than getting mathematical equations right. Fundamental reading for any leader looking to understand and strengthen their team's Risk Immune System. * Annie Duke, bestselling author of Thinking in Bets and How to Decide *General McChrystal is swiftly becoming our most important leadership voice. Measured, meticulous, and filled with practical, pragmatic wisdom from both war and peace, his clear-eyed, unsentimental guidance cuts to the heart of our precarious existence. A must-read leadership bible for troubling times. * James Kerr, bestselling author of Legacy *An essential playbook on mastering all dimensions of risk. For soldiers, educators, CEOs, entrepreneurs, government leaders, and everyone in between, the general captures, with precision and clarity, how staying risk fit can unleash your team's maximum potential. * Keith Krach, former under secretary of state, chairman and CEO of DocuSign and Ariba, chairman of Purdue University Board of Trustees *

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Book SynopsisFinancial Accounting for Managers gives the flexibility to emphasize or deemphasize debits and credits in an undergraduate or graduate course by providing a modular structure to fit different course lengths, approaches, and assignments that can be easily filtered to fit the needs of individual instructor teaching styles. Each business transaction throughout the text is illustrated with its effects on the balance sheet and income statement. The focus prepares students to be business managers who understand how accounting information reveals a company's profitability, risk, and efficiency of operations. When paired with Connect, it has student success resources that include auto-graded cases, Tableau Dashboard Activities, Integrated Excel, multiple video types, Guided Examples, General Ledger Problems, and SmartBook, an adaptive reading and practice tool for students. 

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Book SynopsisAn inside account of the multi-billion pound world of private equity and a masterclass on the art of deal-making.The Dealmaker is a frank and honest account of how a severely dyslexic child who struggled at school went on to graduate from Oxford and become a serial entrepreneur. It describes Guy Hand's career in private equity, first at Nomura and then as head of his own company, Terra Firma. It looks in detail at the huge deals that Terra Firma has done over the years, involving everything from cinema chains and pubs to waste management, aircraft leasing and green energy. And it offers a brutally honest appraisal of the deal that almost bankrupted him - the acquisition of multinational music recording and publishing company EMI in 2007, just as a global financial crash loomed on the horizon. Above all, he gives the reader a real sense of what it's like inside the secretive world of private equity, describing in frank detail the pressures and rewards involved. Insightful and page-turning, The Dealmaker will prove inspirational and essential reading for all those who want to understand how huge business negotiations are done, and what makes one of private equity's biggest players tick.Trade ReviewThe only book about private equity to read like a thriller. * The Times *Very far from being the typical business book destined to be forgotten shortly after publication. It grips the reader from the first page . . . [It does] a superb job of explaining how private equity works . . . there are some very useful investment lessons . . . This book should definitely be on your reading list. * Money Week *If you are curious to learn the secrets of these financial alchemists, here is your chance to do so from the very best. * Business Standard *A brutally honest book about his world of high-stakes deal-making and the emotional fallout. * The Times *

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Book SynopsisThe emphasis of Managerial Accounting, 13th edition, is on teaching students to use accounting information to best manage an organization. Consistent with the practice Hilton pioneered in the first edition, each chapter is written around a realistic business or focus company that guides the reader through the topics of that chapter. Known for balanced examples of Service, Retail, Nonprofit and Manufacturing companies, Hilton/Platt offers a clear, engaging writing style that has been praised by instructors and students alike. The 13th edition of Managerial Accounting offers significant coverage of contemporary topics such as activity-based costing, target costing, the value chain, customer profitability analysis, and throughput costing while also including traditional topics such as job-order costing, budgeting and performance evaluation.Table of ContentsChapter 1: The Changing Role of Managerial Accounting in a Dynamic Business EnvironmentChapter 2: Basic Cost Management ConceptsChapter 3: Product Costing and Cost Accumulation in a Batch Production EnvironmentChapter 4: Process Costing and Hybrid Product-Costing SystemsChapter 5: Activity-Based Costing and ManagementChapter 6: Activity Analysis, Cost Behavior, and Cost EstimationChapter 7: Cost-Volume-Profit AnalysisChapter 8: Variable Costing and the Measurement of ESG and Quality CostsChapter 9: Financial Planning and Analysis: The Master BudgetChapter 10: Standard Costing and Analysis of Direct CostsChapter 11: Flexible Budgeting and the Management of Overhead and Support Activity CostsChapter 12: Responsibility Accounting and the Balanced ScorecardChapter 13: Investment Centers and Transfer PricingChapter 14: Decision Making: Relevant Costs and BenefitsChapter 15: Target Costing and Cost Analysis for Pricing DecisionsChapter 16: Capital Expenditure DecisionsChapter 17: Allocation of Support Activity Costs and Joint CostsAppendix I: The Sarbanes-Oxley Act, Internal Controls, and Management AccountingAppendix II: Compound Interest and the Concept of Present ValueAppendix III: Inventory ManagementReferences for “In Their Own Words”GlossaryIndex of Companies and OrganizationsIndex of Subjects

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Book SynopsisTrade Review“Words have power – learn to use them to your advantage and watch your career and life change radically! Packed with practical advice and the latest research, Magic Words is the guide you need to hone your words to persuade, sell, and create the life you want.” — Dr. Marshall Goldsmith, Thinkers50 #1 Executive Coach and New York Times bestselling author of The Earned Life, Triggers, and What Got You Here Won’t Get You There. Magic Words is astonishing. It delivers an array of tips on how to become a better persuader along with fresh insights into the science of language. This book will fundamentally change how you speak, how you listen, how you write—and maybe even who you are. — Daniel H. Pink, number one New York Times bestselling author of To Sell Is Human, The Power of Regret, and Drive This book changed how I speak. It’s mind-blowing to see real, scientific research and data that illustrates how we can persuade others, deepen social connections, and increase our impact. Jonah Berger’s research combined with his crisp storytelling style is sure to turn this book into a modern classic in behavioral science. — Guy Raz, podcast host and creator of How I Built This, Wisdom from the Top, The Great Creators, and Wow in the World I am grateful to be one of the many who have learned from this master teacher. — Jim Collins, author of Good to Great and coauthor of Built to Last A riveting read on how the words we use shape the impact we have. Jonah Berger has a knack for making science sparkle, and he doesn’t just tell you how to write and speak more persuasively—he shows you. — Adam Grant, number one New York Times bestselling author of Think Again and host of the TED podcast Re:Thinking There’s a difference between being right and being effective. And a few words make all the difference. If you want to be more persuasive, read this book. — Scott Galloway, New York Times bestselling author of Adrift and The Four "Language so surrounds us that, sometimes, we forget it’s there. But there are some words that have more power. Magic Words shows us how to use them." — Charles Duhigg, author of bestsellers The Power of Habit and Smarter Faster Better

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Book Synopsis“Ben Hartman is a true innovator for the small farm.”—Curtis Stone, author of The Urban Farmer It’s time to think big about small farms. Award-winning author and “green leader” (Grist) Ben Hartman shares practical how-to tips, personal stories, and surprising examples of cutting-edge farmers and innovators around the world to show us how. In the early 1970s, US Agriculture Secretary Earl Butz infamously commanded farmers to “get big or get out.” In The Lean Micro Farm, author Ben Hartman rejects that disastrous suggestion and instead takes up the charge of the late agrarian thinker Gene Logsdon: “Get small and stay in.” Taking inspiration from the groundbreaking ideas of E. F. Schumacher and Mahatma Gandhi, The Lean Micro Farm shows how small, hyperlocal farms can be both ecologically and economically superior to industrial-scale operations geared toward export and commodity markets. The Lean Micro Farm details the author’s remarkable journey to downsize his farm from one acre to a third of an acre in an effort to prioritize family and community over work, all without taking a pay cut. In addition, Hartman profiles six innovative farmers from across the globe who embody this “get small” mindset. These pioneering farmers show all of us a path toward resilience in the face of supply chain disruption, globalization, and climate change. They model a gentler, more ecological approach to farming that produces less waste and uses less plastic, petroleum, and fertilizer. Like his previous two books, The Lean Farm and The Lean Farm Guide to Growing Vegetables, Hartman’s The Lean Micro Farm doesn’t just explain why smaller is better, it shows readers exactly how it can be done with step-by-step guides on how to turn a profit from a tiny, but productive, parcel of farmland. Readers will find not just philosophical justifications for a minimalist approach to agriculture but also actionable information for starting your own profitable micro farm, including: A description of the “deep mulch” method for building fertility Instructions on two-step bed flipping to increase production on a small footprint A guide for choosing essential tools and technologies “with a human face” An easy-to-follow process for making your micro farm lean and efficient A detailed plan for selling $20,000 worth of produce from your backyard It’s time, Hartman makes clear, to pivot to a new kind of farming—one that builds upon ancestral knowledge, nourishes communities, and puts human joy, not technology, at its center. “Hartman has revolutionized his methods, cut down his work hours dramatically, and shrunk the size of his farm, all while making a better income.”—Civil EatsTrade Review“Oftentimes, the desire in farming is to open up more land, grow more crops, and get bigger. In The Lean Micro Farm, Ben Hartman doesn’t just illuminate the enormous potential in getting small—for communities, for the environment, for the profitability of farms—he lays out a roadmap for how to achieve it. “As Ben eloquently demonstrates, small doesn’t mean less, small can just as easily mean more. Small can mean better. Small can mean, in the immortal words of economist E. F. Schumacher, beautiful. More importantly, when the desire is to grow more and earn more, sometimes getting smaller is actually the answer. “I was delighted and a bit terrified to pick up Ben Hartman’s new book, because every time I read something Ben wrote, significant portions of my farm change. And The Lean Micro Farm is no exception. Chapter by chapter you see the ways in which shrinking their farm has led Ben and his wife Rachel to a happier, healthier, more sustainable, more localized farm without risking income. Each section is filled with examples and strategies for how they got small and what it looks like in practice. It’s well-written, thought-provoking, and potentially life-altering. I immediately found myself penciling out ways to make our farm smaller. “So fair warning, this book will change your farm.” —Jesse Frost, author of The Living Soil Handbook“The Lean Micro Farm is a game changer for farming and food production. With well-thought-out principles and innovative techniques for planning and maintaining profitable tiny farms, Ben Hartman opens the door to a future of micro farms everywhere, rather than fewer and fewer large farms in rural locations only. This easy-to-read book is full of time-saving and ecologically sustainable techniques, such as flipping beds of both short and tall-growing crops with minimal soil disturbance so that multiple crops can be grown well each year in a small space. Ben’s tested methods can be applied to gardens and homesteads as well as small farms. Thank you, Ben, for bringing the ideas of my hero, E. F. Schumacher, into the 21st century and showing that they are as relevant as they were when his book, Small Is Beautiful, was first published!” —Helen Atthowe, Woodleaf Farm, Montana; author of The Ecological Farm“Ben is a shining example of the powerful ideas and efficient methods he describes. He has a way of making things simple and a simple way of explaining them! Small is beautiful and small makes sense, now more than ever. Ben’s one third of an acre is understandable, achievable, and hugely productive of nutritious food. It’s my pleasure to learn more about and endorse his approach. Here’s to health with Hartman.” —Charles Dowding, author of No Dig Gardening, No Dig Cookbook, and No Dig Children's Gardening Book“We urgently need to be experimenting with new ways of producing food locally, keeping an eye on future uncertainties, present realities, and past wisdom. Few have done so with more thoughtfulness and rigorous practicality than Ben Hartman, as showcased in this excellent book. I wish its treasure trove of hard-earned insight had been available when I was starting my own small market garden. It’s sure to help a new generation of small-scale growers hit the ground running.” —Chris Smaje, author of Saying NO to a Farm-Free Future“In the field, Ben never zags. The crops are in perfect alignment. Zagging would be wasteful motion. However, in a world that’s obsessed with scaling, whether the business is technology or ‘never-enough farming,’ Ben has zagged by getting small. For the sake of his family and community, Ben simply wants to live better and work less. Don’t we all? In this book, he explains how to achieve that goal by getting small with lean thinking. In other words, he explains how the philosophy of ‘just enough’ is a zag we should all consider putting into practice.” —Josh Howell, president and executive team leader, Lean Enterprise Institute“I am immensely grateful to have come across this book and its older siblings—they have helped us so much on our farm. The mindset of doing better instead of growing more is the best advice a young farmer can receive. In this new book you will be immersed in the ideas of great thinkers like Schumacher, Pareto, Gandhi, as well as Japanese philosophy, while also receiving concrete steps to be productive and profitable. Clay Bottom Farm is the most productive small farm we have visited, measured in income by square meter, and we are still trying to catch up.” —Francisco Vio, Huerto Cuatro Estaciones, Aysén, Chile

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