Business, Finance & Law Books

Book SynopsisProvides the management system for companies to invest in the long term - in customers, in employees, in product development, and in systems - rather than managing the bottom line to pump up short-term earnings. This title attempts to change the way you measure and manage your business.Table of ContentsPreface 1. Measurement and Management in the Information Age 2. Why Does Business Need a Balanced Scorecard? Part One-Measuring Business Strategy 3. Financial Perspective 4. Customer Perspective 5. Internal-Business-Process Perspective 6. Learning and Growth Perspective 7. Linking Balanced Scorecard Measures to Your Strategy 8. Structure and Strategy Part Two-Managing Business Strategy 9. Achieving Strategic Alignment: From Top to Bottom 10. Targets, Resource Allocation, Initiatives, and Budgets 11. Feedback and the Strategic Learning Process 12. Implementing a Balanced Scorecard Management Program Appendix: Building a Balanced Scorecard Index About the Authors

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Book SynopsisThe Seventh Edition of Business Forecasting is the most practical forecasting book on the market with the most powerful software-Forecast X.This edition presents a broad-based survey of business forecasting methods including subjective and objective approaches. As always, the author team of Keating and Wilson deliver practical how-to forecasting techniques, along with dozens of real world data sets while theory and math are held to a minimum.Table of ContentsChapter 1: Introduction to Business Forecasting and Predictive Analytics Chapter 2:The Forecast Process, Data Considerations, and Model Selection Chapter 3:Extrapolation 1. Moving Averages and Exponential Smoothing Chapter 4:Extrapolation 2. Introduction to Forecasting with Regression Trend Models Chapter 5:Explanatory Models 1. Forecasting with Multiple Regression Causal Models Chapter 6:Explanatory Models 2. Time-Series Decomposition Chapter 7:Explanatory Models 3. ARIMA (Box-Jenkins) Forecasting Models Chapter 8:Predictive Analytics: Helping to Make Sense of Big Data Chapter 9:Classification Models: The Most Used Models in Analytics Chapter 10:Ensemble Models and Clustering Chapter 11:Text Mining Chapter 12:Forecast/Analytics Implementation

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Book SynopsisIs your organization obsessive-compulsive or passive-aggressive? Corporate neurosis expert Manfred Kets de Vries analyzes dysfunctional organizational behavior in terms of accepted psychoanalytic types and arrives at some genuine insights into why some companies are healthier than others.Trade Review"Excellent and well-written.... The authors analyze dysfunctional organizational behavior in terms of accepted psychoanalytic types. The analogy between personal and organizational malfunction is clearly drawn and offers genuine insights into understanding nonfunctional organizational behavior.", ChoiceTable of ContentsIntroduction: Tracing Problems from Organizational to Individual Levels Part One: Organizational Problems 1. Neurotic Styles and Organizational Dysfunctioning 2. Shared Fantasies and Group Processes 3. Confused Interpersonal Relationships 4. Destrucive Superior/Subordinate Interactions 5. Life-Cycle Crises and Individual Career Satisfaction Part Two: Overcoming Resistance to Change 6. Identifying Defense Mechanisms and Sources of Resistance 7. Helping Managers Gain Insight to Facilitate Change 8. Steps in Diagnosing, Overcoming, and Preventing Problems 9. Organizational Therapy in Action: A Case Study Conclusion: Working for Change--Cautions and Recommendations

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a huge range and FREE tracked UK delivery on ALL orders.

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Book SynopsisIn 2012, the Chinese company Huawei Technologies overtook Ericsson to become the world's largest telecommunications equipment manufacturer, firmly establishing itself on the world business map. Today, it has over 170,000 employees worldwide and in 2014 the company generated a remarkable profit of $5.5 billion. This book provides a deep and clear understanding of Huawei's management philosophy and strategy. Central to this is the company's orientation towards customers - that customer satisfaction is the base criterion for measuring Huawei's work. The author also examines Huawei's strategy for long-term growth, and especially the principles related to organizational design and operations, the contact improvement of end-to-end procedures, and to manage change.Trade Review"Huawei is an enterprise that deserves respect and is worth learning from. The great importance placed by this tech company on business strategy and management transformation offers us inspiration and insight." --Liu Chuanzhi, Chairman of the Board of Legend Holdings Corporation, Founder of Lenovo Group Limited "Huawei's core values of staying customer-centric, inspiring dedication, and persevering are what have made Huawei what it is today. Remaining faithful to these core values over the long term has shaped the company's core competencies. On the foundation of this iron triangle, Huawei respects customers, prioritizes quality, remains open to collaboration, and has forged a highly competitive iron team in the global market. It is an invaluable resource for companies." --Zhou Qiren, Professor of China Center for Economic Research and Dean of National School of Development at Peking University "The book Customer Centricity is a distillation of Huawei's philosophy of business management. It reveals that the secret to Huawei's success lies in wholeheartedly serving customers and creating value for them. This book provides first-hand, systematic insights into Huawei's handling of strategy and business transformation. It is a hugely valuable resource." --Peng Jianfeng, Professor of the School of Labor and Human Resources at Renmin University of China and Chairman of the Chinastone Management Consulting Group "Huawel is a world-class Chinese company that is capable of going head-to-head with the best in the global market. To compete successfully, Huawei focuses on delivering value to customers rather than just reducing costs. Huawei is also able to create value by leveraging the strengths of China. This does not only refer to cheap labor, but also to talented R&D employees who truly grasp core technologies. However, just hiring these talented people isn't guaranteed to unlock their potential. That's why Huawei chooses to distribute shares to its employees. The company knows how to fully motivate employees and inspire dedication. These three points are what have made Huawei what it is today." --Yang Guoan, Management Professor at the China Europe International Business School

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Book SynopsisThis volume contains papers presented at the Third Quinquennial Conference on Ukrainian Economics. It contains 14 essays dealing with the one thousand years of Ukrainian economic history prior to World War I. The contributions are divided into three parts, covering the periods of Kievan Rus', the 16th and 17th centuries, and the 19th century.

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Book SynopsisWhen social media has put mass communication in the hands of anyone with a smartphone - from US Presidents to any crook, liar or foreign enemy - Derek Taylor asks: What hope is there for the rest of us who just want to know what's really going on?Trade ReviewA revealing and sometimes alarming review of the age-old efforts by governments to muzzle the media. -- PETER SNOW

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Book SynopsisTable of ContentsForeword ix Acknowledgments xi Author’s Note xiii Prologue 1 Chapter 1 Man-Made Famine 5 Chapter 2 School Cut Short 21 Chapter 3 Storm of Revolution 35 Chapter 4 Turmoil Under Heaven 53 Chapter 5 Exiled to the Gobi 77 Chapter 6 Digging for Potatoes 93 Chapter 7 War Is Coming 109 Chapter 8 Repairing the Earth 123 Chapter 9 Battling Frozen Lake 137 Chapter 10 The Longest Night 159 Chapter 11 Unforgettable Movie Night 173 Chapter 12 Barefoot Doctor 185 Chapter 13 Brickmaking the Ancient Way 213 Chapter 14 Petition to Mao 237 Chapter 15 Pigs Don’t Fly 249 Chapter 16 Half the Sky 267 Chapter 17 Desert Dreams of College 281 Chapter 18 Last Convulsions of the Revolution 305 Chapter 19 Roads to Rome 331 Chapter 20 Old Gold Mountain 345 Chapter 21 The People’s Republic of Berkeley 379 Chapter 22 Ivy League Professor 403 Epilogue 437 Index 445

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Book SynopsisThis sturdy board book, packed with images of vehicles, is the perfect introduction to things that zoom, fly, and rumble for babies and toddlers. The 8-bit illustration style makes the book even more fun and accessible for young children, and it will also appeal to parents, grandparents, and anyone who has played classic video arcade games.

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Book SynopsisIt's time to find the Rich Woman in you... Let’s face it. When it comes to money, men and women are different. While the how-to's of investing, how to buy and sell a stock, or how to find a profitable rental property, are the same, there are the unique issues that women face when it comes to money and investing. Here are some eye-opening statistics: • 47% of women over the age of 50 are single. • 50% of marriages end in divorce (The #1 thing couples fight about is money). • In the first year after a divorce, a woman’s standard of living drops an average of 73%. • 90% of all women will be solely responsible for their financial well-being within their lifetime. What worked for our mothers and grandmothers is not working for most of us, and our daughters and granddaughters. So now is the time for women to get smarter with their money. Kim Kiyosaki’s passion is to educate and encourage women to create the financial security and peace of mind they want and deserve in their lives. That’s why she wrote Rich Woman. You’ll love Rich Woman if you: • Never want to lose sleep over money again • Want to take control of your financial future • Are tired of looking for a rich Prince Charming • Demand true independence. Start your journey to financial independence today with Kim Kiyosaki’s first book, Rich Woman.

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Book SynopsisTrade Review"Winner of the Max Weber Book Award, Organizations, Occupations, and Work Section of the American Sociological Association""Longlisted for the 2018 Spirited Awards Best New Book on Drinks, Culture, History, or Spirits, Tales of the Cocktail"

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Book SynopsisIn forty-two succinct, surprising essays, legendary scholar Henry Mintzberg brings management down from the clouds and onto solid ground.If you''re like most managers and things keep you up at night, now you can turn to a book that''s designed especially for you! But you won''t find talking rabbits or princesses here. (There is a cow, but it doesn''t jump.) Henry Mintzberg has culled forty-two of the best posts from his widely read blog and turned them into a deceptively light, sneakily serious compendium of sometimes heretical reflections on management. The moral here is this: managers need to leave their castles and find out what''s actually going on in their kingdoms. And like real bedtime stories, these essays have metaphors galore. So prepare to grow strategies like weeds and organize like a cow. Discover the maestro myth of managing, find the soft underbelly of hard data, and learn why downsizing is bloodletting and your board should be a bee. Mintzberg writes, "Just try not to be outraged by anything you read, because some of my most outrageous ideas turn out to be my best. They just take a while to become obvious."

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Book SynopsisThe New Stock Market covers a wide range of issues including the practices of high-frequency traders, insider trading, manipulation, short selling, broker-dealer practices, and trading venue fees and rebates. The book illuminates both the existing regulatory structure of our equity trading markets and how we can improve it.Trade ReviewIn immensely readable fashion, The New Stock Market connects the fundamentals of market structure to new (and old) challenges: insider trading, market manipulation, high-frequency trading. A profoundly important look at how our stock markets have changed and the regulatory first principles necessary to keep them orderly and equitable as these changes continue. -- Donald Langevoort, Georgetown UniversityThe New Stock Market is a truly impressive achievement. It deserves an audience not only among scholars to whom its intellectual framework is already familiar but also among practitioners. Analysts, portfolio managers, risk managers, and C-suite executives who read this book will afterward stand on much firmer ground when opining on prospective securities legislation and regulation. -- Martin Fridson * Enterprising Investor *Integrating the perspectives of information economics and the law for understanding markets for trading equity, this book will be of considerable interest to students of markets and the law, as well as securities lawyers, investment bankers, analysts, economists, and regulators. -- Chester Spatt, Carnegie Mellon Tepper School of Business and MIT Golub Center for Finance and PolicyThe New Stock Market achieves a difficult balance: it is accessible yet sophisticated. The mysterious new terms of market microstructure—"high-frequency trader," "dark pool," "maker-taker" rebates, and "internalization"—are all fluently explained, and this serves as a prelude to the authors' careful weighing of the policy choices. Few books in this area have been this lucid and this rigorous at the same time. -- John C. Coffee, Columbia UniversityEquity capital markets are going through unprecedented change: new technology, new players, new venues, and new trading strategies. How can regulators respond to these developments without impeding market efficiency? These are the issues that Fox, Glosten, and Rauterberg analyze in their outstanding book, providing vital—and novel—insights and recommendations that should be welcomed by both regulators and investors. Highly recommended. -- Edward F. Greene, Cleary Gottlieb Steen & HamiltonTable of ContentsAcknowledgmentsIntroductionPart 1: Foundations1. The Institutions and Regulation of Trading Markets2. The Social Function of Stock Markets3. The Economics of Trading MarketsPart 2: Trading Market Practices4. High Frequency TradingPart 3: Regulation of Traders5. The Economics of Informed Trading6. The Regulation of Informed Trading7. Manipulation8. Short SellingPart 4: Regulation of Broker-Dealers9. Broker-Dealers10. Dark Pools11. Maker-Taker Fees12. Payment for Order FlowConclusionNotesName IndexSubject Index

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Medical Management of Radiation Accidents | 9780849370045

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Book SynopsisThe price-earnings ratio, or P/E, is the most commonly quoted investment statistic, but have you ever considered what it actually means? This book offers a practical guide to how you can adjust and improve the price-earnings ratio and use it, alongside other financial ratios, to run against the crowd and boost your stock returns.Table of ContentsAbout the Author Foreword by Werner De Bondt Preface Introduction Part I: The P/E Calculation 1. History of the P/E 2. Earnings 3. The Price-Earnings Ratio (P/E) 4. Practical Calculation of EPS and the P/E from Company Accounts Part II: The Value Premium and the P/E 5. Value Investing 6. Efficient Markets and the CAPM 7. Accepting Reality: The Fama and French 3-Factor Model 8. Value Investors Fight Back Part III: Improving the P/E 9. Developing the P/E 10. The PEG Ratio 11. The Long-Term P/E 12. Decomposing the P/E 13. A Cautionary Tale: the Naked P/E 14. Have we Rescued the P/E? Part IV: Beyond the P/E 15. Ben Graham: The P/E and the Margin of Safety 16. Joel Greenblatt: The P/E and Return on Capital 17. Joseph Piotroski: The P/E and the Fscore Conclusion Appendices FTSE 100 EPSs and P/Es Glossary References Index

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Book SynopsisThis introductory text covers the basics of accounting and financial management and demonstrates the application of these principles to pharmacy practice.Trade Review"Of particular value to the pharmacist audience is Chapter 6, which the authors devote to the financial aspects of inventory management. Useful discussions in this chapter include inventory valuation methods...benchmarking inventory turnover rates and reorder points...the text is logically sequenced and well structured, making it easy to read and follow. The use of tables and figures is appropriate and not overdone. The use of case studies breaks up the chapters and maintains the reader's attention, bringing them back to a scenario they are familiar with to highlight the pharmacy relevance...a useful introductory resource for pharmacists wishing to embark on a career of management". Natalie Bula, Acting Director of Pharmacy, Canberra Hospital and Health Services, Journal of Pharmacy Practice and Research, 41 (4) December 2011. -- Natalie Bula * Journal of Pharmacy Practice and Research *"Finally, a great "how to do it" book on finances and pharmacy. This easy-to-read, introductory text covers the basics of accounting and financial management, as well as demonstrating the application of these principles to pharmacy practice...This book, which was written by a team of accountants and pharmacists, is a great teaching tool about finances or to review your current knowledge on the topic" International Journal of Pharmaceutical Compounding, 18 July 2011 * International Journal of Pharmaceutical Compounding *Table of Contents1. Introduction; 2. Understanding the Guiding Principles of Accounting; 3. From Detailed Transactions to Summary Reports; 4. Financial Statements; 5. Basics of Finance and Financial Analysis; 6. Financial Aspects of Inventory Management; 7. Budgeting; 8. Pricing Goods and Services; 9. Personal Financial Management

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Book SynopsisKyudo is the ancient martial art of archery that originated from the samurai class of feudal Japan. Today, it continues to be practiced bu thousands of people worldwide, including the author of this book. Kyudo has a particular teaching: "Right shooting always results in a hit." This means that you shouldn't worry about simply hitting the target; instead, you should focus your energy and will-power on proper mindset and form. In doing so, this 'right-shooting' will naturally result in a hit. This book applies the wisdom of Kyudo to business. In our companies, we are all under the pressure of profit margins, sales targets, efficiency, and relationships. The philosophy of Kyudo gives us new perspectives and solutions to the struggles and worries that anyone can fall prey to in their business and career.

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Book SynopsisA provocative look at how data is reinventing the market: where big firms will no longer be dominant.Trade ReviewIdeas on how best to organise a data economy are far and few between. This book offers plenty of food for thought * Ludwig Siegele, Technology Editor, The Economist *This landmark book . . . should challenge and inspire every corporate strategist and public policy maker * Philip Evans, Senior Advisor, The Boston Consulting Group *Anyone interested in the future of business should read this fascinating book . . . Reinventing Capitalism makes a compelling case that it will change the nature of the market itself. With brilliant insights, it explains how the shift from simple price signalling to data-rich preference matching will determine the winners and losers of the 21st century economy, and thoughtfully outlines steps to curb the excesses of this new environment * Kevin Werbach, The Wharton School, University of Pennsylvania *Praise for Big Data:An optimistic and practical look at the big data revolution - just the thing to get your head around the big changes already underway and the bigger changes to come * Cory Doctorow, Boing Boing *Teems with great insights on the new ways of harnessing information, and offers a convincing vision of the future. It is essential reading for anyone who uses - or is affected by - big data * Jeff Jonas, IBM Fellow & Chief Scientist, IBM Entity Analytics *An excellent primer * Financial Times *Fascinating * Observer *

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Book SynopsisPharmaceutical Economics begins with an investigation of the structure of the industry and its three main components: the research firms which produce innovative products;Table of ContentsContents: Acknowledgements Introduction Pharmaceutical Economics and Policy William S. Comanor and Stuart O. Schweitzer with Karleen Giannitrapani PART I THE INDUSTRY A The Structure of the Industry 1. Patricia M. Danzon, Andrew Epstein and Sean Nicholson (2007), ‘Mergers and Acquisitions in the Pharmaceutical and Biotech Industries’ B Patented Pharmaceuticals and Innovation 2. Iain Cockburn and Rebecca Henderson (1994), ‘Racing to Invest? The Economics of Competition in Ethical Drug Discovery’ 3. William S. Comanor (2007), ‘The Economics of Research and Development in the Pharmaceutical Industry’ 4. Joseph A. DiMasi, Ronald W. Hansen, Henry G. Grabowski and Louis Lasagna (1991), ‘Cost of Innovation in the Pharmaceutical Industry’ 5. Rebecca Henderson and Iain Cockburn (1996), ‘Scale, Scope, and Spillovers: The Determinants of Research Productivity in Drug Discovery’ 6. F.M. Scherer (2001), ‘The Link between Gross Profitability and Pharmaceutical R&D Spending’ 7. Patricia M. Danzon, Sean Nicholson and Nuno Sousa Pereira (2005), ‘Productivity in Pharmaceutical-Biotechnology R&D: The Role of Experience and Alliances’ 8. Henry Grabowski, John Vernon and Joseph A. Di Masi (2002), ‘Returns on Research and Development for 1990s New Drug Introductions’ 9. Mark Duggan and Fiona Scott Morton (2010), ‘The Effect of Medicare Part D on Pharmaceutical Prices and Utilization’ 10. Frank R. Lichtenberg (2003), ‘Pharmaceutical Innovation, Mortality Reduction, and Economic Growth’ 11. Bernard Munos (2009), ‘Lessons from 60 Years of Pharmaceutical Innovation’ C The Generic Drug Industry 12. Richard E. Caves, Michael D. Whinston and Mark A. Hurwitz (1991), ‘Patent Expiration, Entry, and Competition in the U.S. Pharmaceutical Industry’ 13. Henry Grabowski (2007), ‘Competition between Generic and Branded Drugs’ 14. Fiona M. Scott Morton (1999), ‘Entry Decisions in the Generic Pharmaceutical Industry’ 15. Richard G. Frank and David S. Salkever (1997), ‘Generic Entry and the Pricing of Pharmaceuticals’ D Biologics 16. Steven Kozlowski, Janet Woodcock, Karen Midthun and Rachel Behrman Sherman (2011), ‘Developing the Nation’s Biosimilars Program’ 17. Scott Gottlieb (2008), ‘Biosimilars: Policy, Clinical, and Regulatory Considerations’ PART II THE DEMAND FOR PHARMACEUTICALS: DEMAND AND INCENTIVES 18. Willard G. Manning, Joseph P. Newhouse, Naihua Duan, Emmett B. Keeler, Arleen Leibowitz and M. Susan Marquis (1987), ‘Health Insurance and the Demand for Medical Care: Evidence from a Randomized Experiment’ 19. Frank R. Lichtenberg and Shawn X. Sun (2007), ‘The Impact of Medicare Part D on Prescription Drug Use by the Elderly’ 20. Meredith B. Rosenthal, Ernst R. Berndt, Julie M. Donahue, Arnold M. Epstein and Richard G. Frank (2003), Demand Effects of Recent Changes in Prescription Drug Promotion 21. Davina C. Ling, Ernst R. Berndt and Margaret K. Kyle (2002), ‘Deregulating Direct-to-Consumer Marketing of Prescription Drugs: Effects on Prescription and Over-the-Counter Product Sales’ 22. Michele M. Spence, Stephanie S. Teleki, T. Craig Cheetham, Stuart O. Schweitzer and Mirta Millares (2005), ‘Direct-to-Consumer Advertising of COX-2 Inhibitors: Effect on Appropriateness of Prescribing’ 23. Joel W. Hay (2004), ‘Evaluation and Review of Pharmaeconomic Models’ PART III PRICING 24. Ernst R. Berndt (2002), ‘Pharmaceuticals in U.S. Health Care: Determinants of Quality and Price’ 25. Z. John Lu and William S. Comanor (1998), ‘Strategic Pricing of New Pharmaceuticals’ 26. Jayanta Bhattacharya and William B. Vogt (2003), ‘A Simple Model of Pharmaceutical Price Dynamics’ 27. Stuart O. Schweitzer and William S. Comanor (2011), ‘Prices of Pharmaceuticals in Poor Countries are Much Lower than in Wealthy Countries’ 28. Patricia M. Danzon and Li-Wei Chao (2000), ‘Cross-national Price Differences for Pharmaceuticals: How Large, and Why?’ PART IV REGULATION 29. Daniel Carpenter and Gisela Sin (2007), ‘Policy Tragedy and the Emergence of Regulation: The Food, Drug, and Cosmetic Act of 1938’ 30. Ernst R. Berndt, Robert S. Pindyck and Pierre Azoulay (2003), ‘Consumption Externalities and Diffusion in Pharmaceutical Markets: Antiulcer Drugs’ 31. David Granlund (2010), ‘Price and Welfare Effects of Pharmaceutical Substitution Reform’ 32. Adrian Towse (2007), ‘If It Ain’t Broke, Don’t Price Fix It: The OFT and the PPRS’ 33. Stuart O. Schweitzer (2007), ‘The Timing of Drug Approvals in the United States and Abroad’

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Book SynopsisConsidering Class: Theory, Culture and Media in the 21st Century offers the reader international and interdisciplinary perspectives on the importance of class analysis in the 21st century. Political economists, sociologists, educationalists, ethnographers, cultural and media analysts have contributed to this volume to provide a multi-dimensional account of current class dynamics.Table of ContentsList of IllustrationsNotes on Contributors i1 Introduction Deirdre O’Neill and Mike Wayne Part 1: Class Theory 2 Class and the Classical Marxist Tradition Joseph Choonara3 Social Class and Education Dave Hill4 Marxist Class Theory: Competition, Contingency and Intermediate Class Positions Jonathan Pratschke5 Class Segregation  Danny Dorling6 The ‘Secret’ of the Restoration: Increased Class Exploitation Maurizio Donato and Roberto Taddeo Part 2: Class and Culture 7 Exploitation, Oppression, and Epistemology Holly Lewis8 Peasants, Migrants and Self-Employed Workers: The Masks that Veil Class Affiliation in Latin America: The Argentine Case Marina Kabat and Eduardo Sartelli9 Capitalism, Class and Collective Identity: Social Movements and Public Services in South Africa Adrian Murray10 On Intellectuals Deirdre O’Neill and Mike Wayne11 The British Working Class Post-blair Consensus: We Do Not Exist Lisa Mckenzie12 From Class Solidarity to Cultural Solidarity: Immigration, Crises, and the Populist Right Ferruh Yilmaz13 Recovering the Australian Working Class Tony Moore, Mark Gibson and Catharine Lumby Part 3: Class and the Media 14 ‘Everything Changes. Everything Stays the Same’: Documenting Continuity and Change in Working Class Lives Anita Biressi15 Ghettos and Gated Communities in the Social Landscape of Television: Representations of Class in 1982 and 2015 Fredrik Stiernstedt and Peter Jakobsson16 Class, Culture and Exploitation: The Case of Reality tv  Milly Williamson17 Class Warfare, the Neoliberal Man and the Political Economy of Methamphetamine in Breaking Bad  Michael Seltzer18 ‘The Thing Is I’m Actually from Bromley’: Queer/Class Intersectionality in Pride (2014) Craig HaslopIndex

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Book SynopsisA human awakening for our digital world. Right now is the best time to be alive. Of course, there are significant challenges in all areas of society, yet we are provided like never before with the tools, communication, awareness, and freedom to tackle these challenges head on. Chief Wellbeing Officer is for anyone who wants to help create a more human workplace, be that simply by re-discovering their own humanity at work or by implementing a strategy for all the workforce. It is a comprehensive and accessible guide for individuals and enterprises of all shapes and sizes to improve health, happiness and to achieve high-performance. In an emerging future that is increasingly digital, artificially intelligent, and always `on' it is those organizations who increase their care for humans that will thrive. Let Steven and Rory take you on a journey, interwoven with their own stories, experiences and travels, that will allow the right questions to be considered instead of always jumping straight to the answer. Because the future of work is now.

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Book SynopsisAs a follow-up to the bestseller Visual Thinking and the second book Visual Doing, the author is releasing two workbooks. These books are great tools to help you kick-start your visual journey and gain the confidence to produce amazing, compelling drawings. The books are crammed with tons of visual exercises, ranging from tracing illustrations to drawing hacks. It will inspire you to design and share your own icons! The Visual Thinking Workbook: Drawing people and interactions, highlights simple ways of drawing people, emotions and interactions. It will hone your drawing skills and give you the confidence to use them in meetings or whenever you want to explain something or visualise a situation.

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Book SynopsisThe definitive, practical guide on how to use bold operational differentiators to create customer conversations, written by best-selling authors and marketing experts Jay Baer and Daniel Lemin.

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Book SynopsisWin clients and customers who are already being serviced by your competition.

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Book Synopsis Let’s face it, dealing with customers isn’t easy. They aren’t always right—or even pleasant—but knowing the right words to use can make all the difference. Powerful Phrases for Effective Customer Service shares over 700 phrases and scripts that have been proven time and again to defuse even the most difficult interactions. Covering 30 challenging customer behaviors and 20 tough employee-caused situations, this indispensible reference makes it easy for readers to assess the circumstances, find the appropriate response, and confidently deliver satisfaction to every customer. In addition, readers will learn how to incorporate language into their daily routine that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation. Every chapter includes helpful Do This! sample scenarios that brin

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Book SynopsisMillions have been inspired by the Bible’s spiritual lessons. Now, Lorin Woolfe provides a unique way to view the Bible: leadership lessons that can be applied to our modern business world. Consider David’s courage and innovation in slaying Goliath with just a stone and a sling; Moses’ outstanding succession planning in picking Joshua; Joseph and the political skills that brought him to the seat of power; and of course, Jesus’ compassion, communication skills, and vision that launched Christianity (a long-term success by any measure). Their achievements -- and their inspired methods of achievement -- offer a different perspective on business leadership.For the dozens of Biblical stories presented, Bible on Leadership provides: A concise retelling of each story One (or more) leadership lessons suggested by each story Examples of contemporary business leaders who exhibit some of the inspire

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Book SynopsisA high-performing and cohesive leadership team is essential for organizational success. Leadership Team Coaching in Practice provides an overview of the tools and techniques for coaching leadership teams and shows how these approaches have been applied around the world in a variety of team types and industries. Featuring expert contributions from chief executives, team coaches, team leaders and consultants in organizations including Comair and the UK National Health Service (NHS), this practical guide illustrates best practice tailored to the needs of each organization. The new and updated third edition of Leadership Team Coaching in Practice incorporates the latest research and thinking in the field, including new material on developing the personal core capacities for systemic team coaching. Alongside updates to case studies to offer a long-term view of interventions, the third edition contains new case studies including team coaching in Toyota through a period of transformation. There is a new medley chapter of short case stories that address some of the regularly asked questions by new team coaches and new material that explores ways of creating a teaming and 'team of teams' culture. This book remains an essential resource for executive and team coaches, CEOs, team leaders, organizational development consultants, and those studying coaching as part of a degree or coaching qualification.Trade Review"Systemic, Team and Coaching - three powerful concepts. The case studies and other chapters in this book show how you can put them together to enable leaders and their teams to meet the challenges of an evolving world with confidence and integrity!" * Professor David Clutterbuck, Co-Dean of the Global Team Coaching Institute *"A great new edition from Peter Hawkins, the world's leading pioneer in Systemic Team Coaching, which provides rich case examples of coaching teams in different sectors and different countries around the world. A must-read if you want to see best practice in action." * Damian Goldvarg, President, Goldvarg Consulting Group, Inc *"In a highly interconnected and interdependent world, it is critical for organizations to recognize their role and power in impacting the broader ecosystem in which they exist. What better way to guide leaders and coaches on how to go about this organizational transformation than through a compelling collection of case studies (collected from around the world) sharing how real teams are using leadership team coaching to grapple with their own unique complex systemic issues." * Ilka Dunne, Leadership and Coaching Lead, FirstRand Bank South Africa *"Peter Hawkins' world class methodology is very helpful for high level steering and developing of all types of companies and organizations, plus a great tool with teams and for personal development. For me, as a CEO, it is the basis of my work." * Dr. Frank Quante, CEO, Fraport Bulgaria (Varna Airport and Burgas Airport) *"An inspiring and practical read for Leaders, Coaches and OD Consultants on how to take your teams to the next level of what the future needs and be stakeholder centric. Edited by Peter Hawkins, the world's leading pioneer in Systemic Team Coaching, it offers case examples from around the world, many written jointly by CEOs and their team coach." * Marshall Goldsmith, New York Times #1 bestselling author of Triggers, Mojo, and What Got You Here Won’t Get You There *Table of Contents Chapter - 01: Introduction: High value-creating teams – the latest research and development [Peter Hawkins]; Chapter - 02: What are leadership team coaching and systemic team coaching? [Peter Hawkins]; Chapter - 03: Learning from case studies and an overview of published case studies [Peter Hawkins, Catherine Carr and Jacqueline Peters]; Chapter - 04: Coaching the commissioning and clarifying: A case study of a professional services leadership team [Hilary Lines]; Chapter - 05: Coaching the co-creating within the team: Two case studies from Canada [Catherine Carr and Jacqueline Peters]; Chapter - 06: Coaching the Connections: Inter-team coaching at Yeovil Hospital Foundation Trust [Peter Hawkins and Gavin Boyle]; Chapter - 07: Coaching the team working with its core learning [Sue Coyne and Judith Nicol]; Chapter - 08: Systemic team coaching: co-creation by four teams – A Japanese case study: Kyoto Toyota Motor Company [Hidetoshi Tajika]; Chapter - 09: Team coaching for organizational learning and innovation: A case study of an Australian pharmaceutical [Padraig O’Sullivan and Carole Field] Chapter - 10: The team coaching journey with a leadership team in a period of transformation [Olivia Chauvain, Claire Forest, Fanny Sensen and Christophe Mikolajczak]; Chapter - 11: Systemic Team Coaching combined with a leadership team coaching program: Peel Police Canada [Heather Clayton, Catherine Carr and Nishan Duraiappah]; Chapter - 12: Developing an effective ‘team of teams’ approach in Comair [Barbara Walsh, Danny Tuckwood, Erik Venter, Geraldine Welby-Cooke, Tracey Mccreadie and Justin Dell, Peter Hawkins]; Chapter - 13: A medley of team coaching vignettes: challenges and innovation [Peter Hawkins, Helen Zink, Nathalie Lerotic Pavlik and Nqobekile Dorah Manyoni, Monica Callon, Lucy Shenouda and Ralph Cochrane, Declan Woods]; Chapter - 14: Assessment and evaluation of teams and team coaching [Peter Hawkins]; Chapter - 15: Coaching the board: How coaching boards is different from coaching executive teams, with case examples from the private, public and voluntary sectors [Peter Hawkins and Alison Hogan]; Chapter - 16: Creating a ‘teaming’, and ‘team of teams’ culture and a strategy for team coaching [Peter Hawkins]; Chapter - 17: Embodied approaches to team coaching [Peter Hawkins and David Presswell]; Chapter - 18: Developing the personal core capacities for systemic team coaching [Peter Hawkins]; Chapter - 19: Training systemic team coaches [Peter Hawkins, John Leary-Joyce and Hilary Lines]; Chapter - 20: Systemic team coaching – where next? [Peter Hawkins and Krister Lowe]

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Book SynopsisUncover the unique qualities within YOU that will lead you to find your true purpose, a meaningful career, and show you how to live your biggest life.Trade Review'Jane Wurwand inspired me the moment I heard her incredible story. She truly started from the bottom to rise to the heights of her industry and she did it at a time when women were blocked from success at nearly every possible juncture. What Jane has shown through her work and her leadership in empowering women around the world is that possibility is everywhere if you keep your eyes open.' * Guy Raz, New York Times bestselling author and creator of the podcast How I Built This with Guy Raz *'Now more than ever, we need strong female role models to lead and have their voices heard. Jane is that role model to aspire to as you step into the leadership of your own life. And in true Jane form, she is even donating her book sales!' * Gail Becker, Founder and CEO of Caulipower *'Despite what other books might tell you, you don't need a ten-year plan, an MBA and hundreds of thousands of dollars in the bank to do the thing you've always dreamed of. To live a brave and entrepreneurial life, you must just say yes to your dreams, and figure the rest out as you go. This book will show you that you have everything you need already inside you and anything else can be solved with ice cream.' * Jerry Greenfield, philanthropist, activist, humanitarian, author and co-Founder of Ben & Jerry’s ice cream (for which he has no responsibility and no authority) *'I know firsthand the impact of stress and burnout that can come with founding and growing a big life and career. Jane proves that it's possible to build success and still remember what matters - this book shows us how she does it. She and I both know that we each have everything we need already inside us to go for it!' * Estelle Swaray, Grammy winning singer, songwriter, record producer, actress and broadcaster *'I've just sat down and read your book in one sitting --I absolutely loved it. So full of insights and inspiration, and dedication and courage just shines through on every page. It's brilliant!' * Lydia Slater, Editor-in-Chief of Harper’s Bazaar UK *'With candid humor and concrete insights, Wurwand shows you how to get to yes. Few leaders have the life story and experience that really live her motto 'you are more than enough'' * Katty Kay, TV journalist and author of The New York Times bestsellers, Womenomics, The Confidence Code and The Confidence Code for Girls. *

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Book SynopsisEven now, in the 21st century, women continue to be paid less than men, are still notably absent from the executive suites, and among entrepreneurs, receive only a tiny fraction of venture capital. The struggle for equality is not yet over -- and it's up to women to take positive action for change.Table of Contents "1. The Power of Expectations 2. The Power of a ""Go for It"" Attitude 3. The Power of 20/20 Vision 4. The Power of Communicating Like a Pro 5. The Power of Pizzazz: Creating Personal Charisma 6. The Power of a Blended Leadership Style 7. The Power of Planning 8. The Power of a Turbocharged Career 9. The Power of Balance 10. The Power of Advocacy 11. The Power of Money 12. A Vision for the Future"

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Book SynopsisSuperfans aren't just for pop stars and NBA teams. What if your customers loved your brand the way Swifties love Taylor or Drake loves the Raptors? In Creating Superfans, entrepreneur, keynote speaker, and fan-engagement guru Brittany Hodak shares the proprietary five-step SUPER Fan System she developed running successful campaigns and products for globally known brands including Walmart, Disney, Amazon, Katy Perry, the Boston Red Sox, and more. With her trademark mix of humor and sharp business insights, she combines entertaining stories from her years of working with major stars like Dolly Parton and KISS with case studies of familiar brands and companies to illustrate the effective and easy-to-master system for transforming customers into passionate advocates of your brand. You'll learn how to: - Define, understand, and share your own unique brand story - Better capture, understand, and utilize customer feedback - Connect your brand's story to your individual customers' stories - Make exceeding customer expectations business-as-usual - Regularly earn and capitalize on customer referrals You'll also get checklists, exercises, and easy-to-implement tools that will have you building your very own legion of superfans right away. Whether you're launching a career as a recording artist, running a tech startup, or helming a hundred-year-old brand, you, too, can tap into the power of superfandom.

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Book SynopsisA comprehensive and accessible guide to learning and successfully applying QCA Social phenomena can rarely be attributed to single causes—instead, they typically stem from a myriad of interwoven factors that are often difficult to untangle. Drawing on set theory and the language of necessary and sufficient conditions, qualitative comparative analysis (QCA) is ideally suited to capturing this causal complexity. A case-based research method, QCA regards cases as combinations of conditions and compares the conditions of each case in a structured way to identify the necessary and sufficient conditions for an outcome. Qualitative Comparative Analysis: An Introduction to Research Design and Application is a comprehensive guide to QCA. As QCA becomes increasingly popular across the social sciences, this textbook teaches students, scholars, and self-learners the fundamentals of the method, research design, interpretation of results, and how to communicate findings. Following an ideal typical research cycle, the book’s ten chapters cover the methodological basis and analytical routine of QCA, as well as matters of research design, causation and causal complexity, QCA variants, and the method’s reception in the social sciences. A comprehensive glossary helps to clarify the meaning of frequently used terms. The book is complemented by an accessible online R manual to help new users to practice QCA’s analytical steps on sample data and then implement with their own findings. This hands-on textbook is an essential resource for students and researchers looking for a complete and up-to-date introduction to QCA.Trade ReviewMello’s book especially stands out from other publications on QCA in three different areas: the chapters on research design (Chapter II), QCA and its critics (Chapter IX) and the online ‘R Manual’ that accompanies the publication. These elements are especially interesting given the fact they are not discussed in many texts on QCA, thus filling an additional gap in the literature on the method. * Political Studies Review *Table of ContentsList of Boxes, Figures, and Tables Preface Acknowledgments 1. Introduction What Is Qualitative Comparative Analysis? How To Use This Book The QCA Research Cycle A Brief History of QCA Trends in QCA Applications Book Outline Notes 2. Research Design Research Questions Uses of QCA Case Selection Condition Selection Multi-Method Research Designs A Survey of Empirical Applications Notes 3. Set Theory Crisp and Fuzzy Sets Set Operations Truth Tables Necessary and Sufficient Conditions Assessing Set Relations Notes 4. Causation and Causal Complexity Theories of Causation in the Social Sciences Causal Complexity Causal Analysis Notes 5. Calibrating Sets Measurement and Calibration Calibration Procedures Types of Data The Direct Method of Calibration Calibration: Applied Examples Common Misconceptions about Calibration Good Practices of Calibration Notes 6. Measures of Fit Set-Theoretic Consistency Set-Theoretic Coverage Proportional Reduction in Inconsistency Relevance of Necessity Notes 7. Set-Theoretic Analysis Analyzing Necessary Conditions Truth Table Construction Truth Table Analysis Solution Terms Counterfactual Analysis Notes 8. QCA Variants Multi-Value QCA Temporal QCA Two-Step QCA Fuzzy Set Ideal Type Analysis Related Methods and Approaches Notes 9. QCA and Its Critics Analytical Robustness Comparisons with Other Methods Formalization and Algorithms Causal Analysis and Solution Terms Recognizing QCA’s Strengths and Limitations Notes 10. Conclusion Good Research Practice Documenting and Communicating QCA Results QCA Resources The Way Ahead Notes Appendix: Link to Online R Manual Glossary References Index About the Author

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Book Synopsis

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