Business, Finance & Law Books

Book SynopsisWritten by one of the leading authorities in market microstructure research, this book provides a comprehensive guide to the theoretical work in this important area of finance.Table of ContentsAbout the Author v Foreword ix 1. Markets and Market-Making 1 2. Inventory Models 15 3. Information-Based Models 53 4. Strategic Trader Models I: Informed Traders 89 5. Strategic Trader Models II: Uninformed Traders 129 6. Information and the Price Process 153 7. Market Viability and Stability 179 8. Liquidity and the Relationships between Markets 215 9. Issues in Market Performance 251 References 273 Index 283

Read more less

Book SynopsisEvery futures, options, and stock markets trader operates under a set of highly suspect rules and assumptions.Table of ContentsThe Empirical Techniques. Characteristics of Fixed Fractional Trading and SalutaryTechniques. Parametric Optimal f on the Normal Distribution. Parametric Techniques on Other Distributions. Introduction to Multiple Simultaneous Positions Under theParametric Approach. Correlative Relationships and the Derivation of the EfficientFrontier. The Geometry of Portfolios. Risk Management. Appendices. Bibliography and Suggested Reading. Index.

Read more less

Book SynopsisPrianka Jaidka is an award-winning HR leader, based in Newcastle, UK. In 2024, she was featured in a Careers Ahead magazine article, 'Navigating your early career - practical HR tips for young professionals' and was a keynote speaker at Karren Brady's Women in Business & Tech 2024. The author also works in partnership with Newcastle Business School, providing careers insight sessions for HR students.

Read more less

Book SynopsisTransformational leadership occurs when one or more persons engage with others in such a way that leaders and followers raise one another to higher levels of motivation and morality. This book is a study of leadership and considers the seminal work in the field of leadership studies. It offers an introduction on 'transformational leadership'.Trade Review“A landmark historian.” — Jon Meacham, Newsweek “One of the most influential leadership authorities, James MacGregor Burns advanced the concept of ‘transformational leadership,’ whereby leaders have the ability and obligation to share an overarching vision with their followers.” — Boston Globe “Leadership remains a classic in the field. Burns has spent a lifetime studying presidential leadership.” — Margaret Warner, The News Hour with Jim Lehrer “Leadership had a major impact. ... Burns’s definition of leadership continues to dominate the field. ” — Harvard Business Review “Touches on every aspect of politics that is pertinent to leadership . . . Burns distinguishes true leadership from mere power-holding and domination . . . Valuable . . . Offers suggestions for fostering true leadership.” — New York Times Book Review “James MacGregor Burns’s seminal book on power” — New York Times “Pulitzer prize-winner James MacGregor Burns introduced the concept of transformational leadership in his book Leadership. For him, it characterized the great leaders of history.” — Management Today

Read more less

Book Synopsis

Read more less

Book Synopsis

Read more less

Book SynopsisWhat if someone told you the key to success was kindness?While it doesn't always make headlines, there is a growing recognition that kindness is vital to strong performance at work. In the broad range of leadership skills, kindness is inherently quieter, more personal and harder to see and yes, less interesting or cinematic than controversial tweets and bullying boss' behaviour. But kindness builds empathy and trust, which ultimately creates a sense of psychological safety and that safety leads to more creativity; a better quality of decision-making; safer critical thinking; higher levels of staff loyalty, flexibility and retention; a heightened sense of engagement; and, ultimately, higher productivity and profitability. In KIND, Graham Allcott explores how we can create work cultures that encourage kindness. He argues that, far from being a fluffy' or nebulous idea, kindness and empathy are 21st century superpowers, which can transform any organization into a dynamic environment w

Read more less

Book SynopsisKen Robinson, author of the international bestseller The Element and the most viewed talk on TED.com, offers a practical guide to discovering your passions and natural aptitudes, and finding the point at which the two meet: Finding Your Element.The Element has inspired readers all over the world to change their lives and this new companion is a practical guide containing all the tools, techniques and resources you need to discover the depth of your abilities and unlock your potential. Among the questions it answers are: How do I find out what my talents and passions are? What if I love something I''m not good at - or I''m good at something I don''t love? What if I can''t make a living from my Element? How do I do help my children find their Element?No matter what you do, or where you are in life, if you''re searching for your Element, this book will help you find it. ''Relevant, imperative . . . It will help you to find yours'' Vanity Fair ''Happiness really is within your grasp'' Guardian ''Leads readers to a place where natural aptitudes and abilities converge with one''s passions'' Kirkus ReviewsSir Ken Robinson, PhD, is an internationally recognized leader in the development of creativity, innovation, and human potential. He advises governments, corporations, education systems, and some of the world''s leading cultural organizations. The videos of his famous 2006 and 2010 talks to the prestigious TED Conference have been seen by an estimated 200 million people in over 150 countries.Lou Aronica is the author of two novels and coauthor of several works of nonfiction, including The Culture Code (with Clotaire Rapaille) and The Element.

Read more less

Book SynopsisTHE INTERNATIONAL BESTSELLER WITH OVER 500,000 COPIES SOLD WORLDWIDE.IN HOOKED', NIR EYAL REVEALS HOW SUCCESSFUL COMPANIES CREATE PRODUCTS PEOPLE CAN''T PUT DOWN.Hooked changed my life. It''s essential reading for anyone who wants to better understand their actions and habits.'' Steven Bartlett, investor, BBC Dragon and host of The Diary of a CEO podcast*****Why do some products capture our attention while others flop? What makes us engage with certain things out of sheer habit? Is there an underlying pattern to how technologies hook us?Nir Eyal answers these questions (and many more) with the Hook Model a four-step process that, when embedded into products, subtly encourages customer behaviour. Through consecutive hook cycles, these products bring people back again and again.Eyal provides readers with practical insights to create user habits that stick; actionablTrade ReviewA must-read for everyone who cares about driving customer engagement -- Eric Ries, author of The Lean StartupThe most high bandwidth, high octane, and valuable presentation I have ever seen on this subject -- Rory Sutherland, Vice Chairman, Ogilvy & MatherThe book everyone in Silicon Valley is talking about -- Boris Veldhuijzen van Zanten, founder of The Next WebHooked gives you the blueprint for the next generation of products. Read Hooked or the company that replaces you will -- Matt Mullenweg, Founder of WordpressYou'll read this. Then you'll hope your competition isn't reading this. It's that good. -- Stephen P. Anderson, Author of 'Seductive Interaction Design'Nir's work is an essential crib sheet for any startup looking to understand user psychology. -- Dave McClure, Founder 500 StartupsWhen it comes to driving engagement and building habits, Hooked is an excellent guide into the mind of the user. -- Andrew Chen, Technology Writer and InvestorI've learned a great deal from Nir, and you will too. He'll help you design habits to benefit your users, and your company. -- Dr Stephen Wendel, author of 'Designing for Behaviour Change'If you're serious about designing seductive products that sell, Hooked is the only psychological toolkit you'll need -- Nathalie Nahai, Web Psychologist and best-selling author of Webs Of Influence: The Psychology Of Online Persuasion (Pearson)Draws on behavioural economics and neuroscience to examine why some products, games and television shows become habits, while others sink. This is useful knowledge for entrepreneurs, marketers and designers ... crucial to generating followers, viewers, consumers and revenues. It is also of wider significance * Financial Times Business Education *Gives an overview of one of the most interesting battles in modern business: the intense competition to create new digital products that monopolise people's attention -- Schumpeter * The Economist *Principles derived from behavioral science play an increasing role in software design ... Among the most influential is Nir Eyal, an entrepreneur turned user-­experience guru who has become Silicon Valley's most visible advocate of habit-forming technology * MIT Technology Review *A must read for anyone looking to start a company or develop a product. It provides four actionable steps to attract users and to ensure that they continue to come back. -- Firas Kittaneh * Entrepreneur *

Read more less

Book SynopsisRod Hill is a Professor of Economics in the Faculty of Business at the University of New Brunswick's Saint John campus, Canada. Tony Myatt is a Professor of Economics in the Department of Economics at the University of New Brunswick's Fredericton campus, Canada.

Read more less

Book Synopsis

Read more less

Book SynopsisA gripping account of the perpetual war between human and machine examines the many disasters that have occured in the world of high technology.Trade Review"ultimatly hopeful, recounting numerous acts of foresight or bravery in the face of bureaucratic opposition" -- Publisher's Weekly "Full of scary news, but unsensational and thoroughly documented. Just don't read it in flight." -- Kirkus Reviews

Read more less

Book SynopsisTrade Review"Powerhouse delivers a chronicle of vaunting ambition, immense wealth and power, and personal betrayal all the more astonishing in a business ostensibly built on loyalty and trust... Even more impressive is Miller's ability to get nearly everyone involved not only to talk but also go on the record." -- New York Times Book Review "Magisterial. ... One of the two most important books about the business of entertainment to come out in 2016. ... A must read for anyone who wants to work in Hollywood or just know how Hollywood works." -- The Hollywood Reporter "It's dishy. It's like People Magazine meets 'The Godfather.' It's like nothing else. I ate it up." -- New York Post "Eminently readable and moves at a fast pace thanks to dozens of fascinating celebrity stories." -- Mashable "The year's hottest Hollywood tell-all." -- New York Daily News "Probably the most hotly anticipated book since Julia Phillips's tell-all YOU'LL NEVER EAT LUNCH IN THIS TOWN AGAIN dropped more than two decades ago." -- Variety "[F]un to read both for the boldface names - including agency founders Michael Ovitz and Ron Meyer, and clients like Magic Johnson and Ali MacGraw - and for a glimpse into a largely unseen world of cultural influencers." -- The National Book Review

Read more less

Book SynopsisBy adopting a practical, market-oriented approach to capital allocation, this book sheds light on the complex issue of cash flow deployment and the creation of shareholder value. In order to run a company efficiently, it is not sufficient to simply be a competent businessperson. One must also possess the skills of a knowledgeable investor. The management must determine where to invest capital given the diverse range of investment options available, such as mergers and acquisitions (M&A), dividends, share repurchase programs, and organic growth opportunities. This book provides a useful analytical framework for corporate executives to consider when allocating capital, along with empirical findings from peer group studies and company case studies. The book helps answer the following questions: · What are the primary factors that drive your company's shareholder value? Are they aligned with the strategy the company is pursuing? · What are the key dynamics and trade-offs between return on investments (ROIC), growth, and earnings quality? · What are the current market expectations embedded in the stock price? · Given the capital allocation priorities, what does an “optimal” capital structure look like? · How do you set, and in turn communicate, the capital allocation and funding priorities? Written by an expert with more than 25 years of experience, this book helps business executives improve their skills as capital allocators by better understanding the financial markets.Table of ContentsChapter 1. Introduction.- Part 1. Debating ESG Financial Topics.- Chapter 2. Sustainability literature orientation: Evidence from finance academic research.- Chapter 3. First assessment of EU Taxonomy regulation for Italian banks.- Chapter 4. Sustainable finance: A Quest for Value from ICO.- Part 2. - ESG Instruments and Sectors. Chapter 5. A Bibliometric Analysis of Sustainable Finance.- Chapter 6. Exploring the Shades of Green Premium: A Matching Approach.- Chapter 7. Sustainable finance for maritime development. a critical analysis of green bonds in the National Recovery and Resilience Plan.- Part 3 – Governance and the Role of Women. Chapter 8. Are women the panacea? Exploring the Direction of Socially Responsible Commitment.- Chapter 9. Social Sustainability in Equity Crowdfunding: the role of women in the platforms' Boards.

Read more less

Book Synopsis

Read more less

Book Synopsis

Read more less

Book SynopsisA more powerful innovation, which seeks to discover not how things work but why we need things.The standard text on innovation advises would-be innovators to conduct creative brainstorming sessions and seek input from outsiders—users or communities. This kind of innovating can be effective at improving products but not at capturing bigger opportunities in the marketplace. In this book Roberto Verganti offers a new approach—one that does not set out to solve existing problems but to find breakthrough meaningful experiences. There is no brainstorming—which produces too many ideas, unfiltered—but a vision, subject to criticism. It does not come from outsiders but from one person's unique interpretation.The alternate path to innovation mapped by Verganti aims to discover not how things work but why we need things. It gives customers something more meaningful—something they can love. Verganti describes the work of co

Read more less

Book SynopsisThe #1 GROWTH STRATEGY for stock investingâœTo be a successful investor, start with the basics and stick to the rules. Mattâs book shows you how to do that. It may be the missing link youâve been looking for.ââWilliam J. OâNeil, Investorâs Business Daily Founder and ChairmanâœGetting Started takes the guesswork out of investing. Anyone can use these routines and checklists to become a successful investor.ââAmy Smith, How to Make Money in StocksâSuccess StoriesThrough both bull and bear markets, Investorâs Business Dailyâs CAN SLIM Investment System has consistently been the #1 growth strategy, according to the American Association of Individual Investors. How to Make Money in StocksâGetting Started shows you how to put the CAN SLIM System to work for you.Using an easy-to-follow game plan designed for busy people, youâll discover: 2 simple rules to protect your money 3 critical factors toTable of ContentsTable of ContentsForeword by William J. O’Neil1. Introduction2. Start Here•How to Protect Your Money•The Basic Game Plan for Making Money in Stocks3. The Three “Big Rocks” of the CAN SLIM® Investment System4. Buying Checklist5. Simple Routines for Finding Winning Stocks6. Selling Checklist7. Don’t Invest Blindly: Use Charts to See the Best Time to Buy and Sell8. More Tips and Tools for Getting Started Right

Read more less

Book SynopsisThe Enneagram is a psychological system for determining personality types as a path for self-improvement. This book offers instruction for using this tool in the workplace. It includes techniques for bringing out your leadership skills, improving your weaker areas, and preventing conflict. It can help you build relationships with your co-workers.

Read more less

Book SynopsisPerfect Phrases for the Right Situation, Every TimeWhether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

Read more less

Book SynopsisMade famous by the Italian mathematician Leonardo De Pisa, the Fibonacci number series holds a Golden Ratio that is universally found in nature and used by architects, plastic surgeons, and many others to achieve âœperfectâ aesthetic proportions. Now, in this groundbreaking guide, noted technical trading advisor Carolyn Boroden shows you how Fibonacci pattern studies can be used as an extremely effective method for achieving greater profitability in stocks, futures, and Forex markets.Fibonacci Trading provides a one-stop resource of reliable tools and clear explanations for both identifying and taking advantage of the trade setups naturally occurring in the markets that will enable you to reach the highest rate of profitable trades. Inside, you'll find a unique trading methodology based on Fibonacci ratios, and the author's personal experience analyzing and setting up the markets in real time, which makes this practical volume invaluable to the self-directed investor.<Table of Contents 1. Introduction to Fibonacci Numbers and Ratios 2. Fibonacci on the Price Axis of the Market 3. Fibonacci on the Time Axis of the Market 4. Triggers and Indicators 5. Trading Plan

Read more less

Book SynopsisDawn Cappelli, CISSP, is Technical Manager of the CERT Insider Threat Center and the Enterprise Threat and Vulnerability Management Team at Carnegie Mellon University's Software Engineering Institute (SEI). She has spent the past decade working with organizations such as the U.S. Secret Service and Department of Homeland Security in protecting the United States against insider threats. Andrew Moore is Lead Researcher in the CERT Insider Threat Center and Senior Member of Technical Staff at SEI. Randall Trzeciak is a Senior Member of Technical Staff at SEI, and Technical Team Lead for the Insider Threat Research Group at the CERT Insider Threat Center.Trade Review"For years, researchers at the CERT Insider Threat Center at Carnegie Mellon's Software Engineering Institute have been collecting and studying data on real-world insider incidents. This year, they published a book cataloging the results of their research, called The CERT Guide to Insider Threats. This book is an invaluable guide to establishing effective processes for managing the risk of insider attacks, and it should be on every security professional's wish list this year. In general, the insider threat drives home the point that perimeter defenses are no longer enough. IT organizations also need to be able to see into their internal networks to identify suspicious activity." -- Tom Cross, Director of Security Research at Lancope, guest writing for Forbes CIO CentralTable of ContentsPreface xvii Acknowledgments xxxi Chapter 1: Overview 1 True Stories of Insider Attacks 3 The Expanding Complexity of Insider Threats 6 Breakdown of Cases in the Insider Threat Database 7 CERT’s MERIT Models of Insider Threats 9 Overview of the CERT Insider Threat Center 13 Timeline of the CERT Program’s Insider Threat Work. 16 Caveats about Our Work 20 Summary 20 Chapter 2: Insider IT Sabotage 23 General Patterns in Insider IT Sabotage Crimes 28 Mitigation Strategies 46 Summary 59 Chapter 3: Insider Theft of Intellectual Property 61 Impacts 66 General Patterns in Insider Theft of Intellectual Property Crimes 68 The Entitled Independent 69 The Ambitious Leader 78 Theft of IP inside the United States Involving Foreign Governments or Organizations 83 Mitigation Strategies for All Theft of Intellectual Property Cases 88 Mitigation Strategies: Final Thoughts 97 Summary 98 Chapter 4: Insider Fraud 101 General Patterns in Insider Fraud Crimes 106 Insider Fraud Involving Organized Crime 115 Organizational Issues of Concern and Potential Countermeasures 120 Mitigation Strategies: Final Thoughts 126 Summary 127 Chapter 5: Insider Threat Issues in the Software Development Life Cycle 129 Requirements and System Design Oversights 131 System Implementation, Deployment, and Maintenance Issues 136 Programming Techniques Used As an Insider Attack Tool 139 Mitigation Strategies 142 Summary 143 Chapter 6: Best Practices for the Prevention and Detection of Insider Threats 145 Summary of Practices 146 Practice 1: Consider Threats from Insiders and Business Partners in Enterprise-Wide Risk Assessments 151 Practice 2: Clearly Document and Consistently Enforce Policies and Controls 155 Practice 3: Institute Periodic Security Awareness Training for All Employees 159 Practice 4: Monitor and Respond to Suspicious or Disruptive Behavior, Beginning with the Hiring Process 164 Practice 5: Anticipate and Manage Negative Workplace Issues 168 Practice 6: Track and Secure the Physical Environment 171 Practice 7: Implement Strict Password- and Account-Management Policies and Practices 174 Practice 8: Enforce Separation of Duties and Least Privilege 178 Practice 9: Consider Insider Threats in the Software Development Life Cycle 182 Practice 10: Use Extra Caution with System Administrators and Technical or Privileged Users 187 Practice 11: Implement System Change Controls 191 Practice 12: Log, Monitor, and Audit Employee Online Actions 195 Practice 13: Use Layered Defense against Remote Attacks 200 Practice 14: Deactivate Computer Access Following Termination 203 Practice 15: Implement Secure Backup and Recovery Processes 207 Practice 16: Develop an Insider Incident Response Plan 211 Summary 213 References/Sources of Best Practices 214 Chapter 7: Technical Insider Threat Controls 215 Infrastructure of the Lab 217 Demonstrational Videos 218 High-Priority Mitigation Strategies 219 Control 1: Use of Snort to Detect Exfiltration of Credentials Using IRC 220 Control 2: Use of SiLK to Detect Exfiltration of Data Using VPN 221 Control 3: Use of a SIEM Signature to Detect Potential Precursors to Insider IT Sabotage 223 Control 4: Use of Centralized Logging to Detect Data Exfiltration during an Insider’s Last Days of Employment 231 Insider Threat Exercises 239 Summary 239 Chapter 8: Case Examples 241 Sabotage Cases 241 Sabotage/Fraud Cases 256 Theft of IP Cases 258 Fraud Cases 262 Miscellaneous Cases 269 Summary 273 Chapter 9: Conclusion and Miscellaneous Issues 275 Insider Threat from Trusted Business Partners 275 Malicious Insiders with Ties to the Internet Underground 286 Final Summary 293 Appendix A: Insider Threat Center Products and Services 299 Appendix B: Deeper Dive into the Data 307 Appendix C: CyberSecurity Watch Survey 319 Appendix D: Insider Threat Database Structure 325 Appendix E: Insider Threat Training Simulation: MERIT InterActive 333 Appendix F: System Dynamics Background 345 Glossary of Terms 351 References 359 About the Authors 365 Index 369

Read more less

Book SynopsisThe strategy that consistently gets high returns with low risk--because it knows when to adaptAfter examining more than two hundred years of data across dozens of markets and asset classes, the conclusion is clear: Momentum continually outperforms. However, most mainstream investors haven't had a way to fully discover and implement the benefits of momentum investing . . . until now! Whether you're an independent investor, investment professional, or money manager, Dual Momentum Investing enables you to consistently profit on major changes in relative strength and market trend.Based on the award-winning work of Gary Antonacci, an expert in modern portfolio theory and optimization, this groundbreaking guide presents an easy-to-understand, straightforward model that transforms momentum concepts into an actionable investing strategy called Global Equity Momentum (GEM). By combining relative-strength momentumand absolute momentum, this proven methodology lets you tTable of ContentsForeword by Wesley R. Gray, PhD viiAcknowledgments xiPreface xiiiCHAPTER 1 World’s First Index Fund 1CHAPTER 2 What Goes Up . . . Stays Up 13CHAPTER 3 Modern Portfolio Theory Principles and Practices 25CHAPTER 4 Rational and Not-So-Rational Explanations of Momentum 35CHAPTER 5 Asset Selection: The Good, the Bad, and the Ugly 45CHAPTER 6 Smart Beta and Other Urban Legends 71CHAPTER 7 Measuring and Managing Risk 83CHAPTER 8 Global Equities Momentum 93CHAPTER 9 Mo’ Better Momentum 115CHAPTER 10 Final Thoughts 135APPENDIX A Global Equity Momentum Monthly Results 143APPENDIX B Absolute Momentum: A Simple Rule-Based Strategy and Universal Trend-Following Overlay 145Notes 173Glossary 183Bibliography 193Recommended Reading 207Index 209

Read more less

Book Synopsis USA TODAY BESTSELLERTake HOLD of your financial future!Learn how to obtain financial freedom through real estate. The final book in Gary Kellerâs national best-selling Millionaire Real Estate Investor trilogy teaches the proven, reliable real estate investing process to achieve financial wealth:1. Find â the right property for the right terms and at the right price.2. Analyze â an offer to make sure the numbers and terms make sense.3. Buy â an investment property where you make money going in.4. Manage â a property until itâs paid for or you have a large amount of equity to leverage.5. Grow â your way to wealth and financial freedom.

Read more less

Book SynopsisThe Missing Link to Toyota-Style SuccessâLEAN LEADERSHIPWinner of the 2012 Shingo Research and Professional Publications AwardâœThis great book reveals the secret ingredient to lean success: lean leadership. Not only is it a pleasure to read, but it is also deep and enlightening. This book is an absolute must-read for anyone interested in lean: itâs both an eye opener and a game changer.ââMichael BallÃ, Ph.D., coauthor of The Gold Mine and The Lean ManagerâœThis will immediately be recognized as the most important book ever published to understand and guide âTrue North Leanâ and the goal of perpetual business excellence.ââRoss E. Robson, President and CEO, DnR Lean, LLC, and the original Director of The Shingo PrizeâœAn excellent book that will shape leadership development for decades to come.ââKaren Martin, Principal, Karen Martin & Associates, and author of The Kaizen Event PlannerAbout

Read more less

Book Synopsis"Design for Operational Excellence presents numerous examples that people who have been disappointed by purely technical approaches to operational challenges are bound to appreciate." Business Digest, March 2012Table of Contentscontents not available

Read more less

Book SynopsisDemystifying the entire workspace industry, for the non-expert and expert alike, this unique book sets out every step and consideration in how to lead a project to create a fantastic workspace.Entirely free of baffling jargon and industry-speak, itâs a refreshingly accessible, practical, down-to-earth guide applicable to all types of workspace, new or renovated and anywhere in the world. Created by two leading workspace practitioners with over half a century of combined multi-sector international experience, this book maps the process from initial idea to finished product and beyond in a succinct, logical and easy-to-follow question and answer style. It helps the reader instantly become a better project leader, and, for all those firms theyâll deal with, a more informed and prepared client.Supported by amusing and informative true stories throughout, the book is an indispensable guide that is sure to become an industry standard.

Read more less

Book Synopsis

Read more less

Book SynopsisRainmakers are the people who bring money into their organisations and this book is packed with hints and tips to pursue prospective customers and keep them.

Read more less

Book SynopsisDavid M. Levine is Professor Emeritus of Statistics and Computer Information Systems at Bernard M. Baruch College (City University of New York). He received B.B.A. and M.B.A. degrees in Statistics from City College of New York and a Ph.D. degree from New York University in Industrial Engineering and Operations Research. He is nationally recognized as a leading innovator in business statistics education and is the co-author of such best-selling statistics textbooks as Statistics for Managers using Microsoft Excel, Basic Business Statistics: Concepts and Applications, Business Statistics: A First Course, and Applied Statistics for Engineers and Scientists using Microsoft Excel and Minitab, He has published articles in various journals including Psychometrika, The American Statistician, Communications in Statistics, Multivariate Behavioral Research, Journal of Systems Management, Quality Progress, and The American AnthroTable of ContentsPreface. I. SIX SIGMA BASICS. 1. Overview of Six Sigma Management. Successful Applications of Six Sigma Management. Timeline for Six Sigma Management. Key Ingredients for Success with Six Sigma Management. Benefits of Six Sigma Management. Process Basics (Voice of the Process). Definition of a Process. Variation in a Process. Feedback Loops. Definition of Quality (Voice of the Customer). Goalpost View of Quality. Continuous Improvement View of Quality. Definitions of Six Sigma Management (Relationship Between VoC and VoP). Nontechnical Definitions of Six Sigma. Technical Definition of Six Sigma Management. What Is New about Six Sigma Management? Summary. References. 2. Six Sigma Roles, Responsibilities, and Terminology. Roles and Responsibilities in Six Sigma Management. Senior Executive. Executive Committee Member. Champion. Master Black Belt. Black Belt. Green Belt. Process Owner. Technical Terminology of Six Sigma Management. Beginning Six Sigma Management. Starting Six Sigma Management. Responding to a Crisis. Initiating Action for Six Sigma Management. Retaining Outside Counsel. Window of Opportunity Opens. Develop a Six Sigma Transformation Plan. Window of Opportunity Begins to Close. Nonmanufacturing Industries. Summary. References. II. SIX SIGMA MODEL. 3. Macro Model of Six Sigma Management (Dashboards). Structure of a Dashboard. Components of a Dashboard. Mission Statement. Key Objectives. Key Indicators. Tasks and Projects. Example of a Dashboard. Managing with a Dashboard. Coordinating Projects in a Department or Area. Prioritization of Six Sigma Projects. Management Decides Whether a Project Team Is Necessary. Summary. References. 4. Define Phase of the DMAIC Model. Activating a Six Sigma Project Team. Structure of the Define Phase. Project Charter. Introduction. Background for the Business Case. Problem Statement. Goal Statement. Project Scope. A Schedule with Milestones. Benefits and Costs. Roles and Responsibilities. Prepare a Draft Project Objective. Conducting an SIPOC Analysis. Voice of the Customer Analysis. Background on Market Segmentation. Proactive Voice of the Customer Data. Finalize Project Objective. Champion and Process Owner Tollgate Reviews. Tollgate Style Questions. Tollgate Situations. Presidential Tollgate Reviews. Introduction. Reasons for Conducting Presidential Reviews. Benefits of Presidential Reviews. Barriers to the Presidential Review. Selecting the Departments and Topics to Review. Informing the Departments to Be Reviewed. Ground Rules for the Presidential Review. Preparing for the Review. Conducting the Review. Keys to Successful Reviews. Define Phase Tollgate Checklist. Summary. References. 5. Measure Phase of the DMAIC Model. Constructing Operational Definitions for CTQs. Background. Effect of No Operational Definition. Examples of an Operational Definition. Operational Definitions of the CTQs in the MSD Case Study. Establishing the Validity of the Measurement System for Each CTQ. Questions to Ask About a Measurement System. Terminology. Measurement System Studies. Establishing the Baseline Capabilities for CTQs. Background. Collect and Analyze VoP Data for Each CTQ. Estimate Process Capability for Each CTQ. Baseline for Durability and Functionality from the MSD Case Study. Measure Phase Tollgate Review Checklist. Summary. References. Appendix 5.1 Using Minitab for Gage R&R Studies. Obtaining a Gage Run?Chart. Obtaining a Gage R&R Study (Crossed). 6. Analyze Phase of the DMAIC Model. Identify the Xs for the Process Under Study. Identify the Xs Related to Each CTQ. Identify the High-Risk Xs for Each CTQ. Develop Operational Definitions for High-Risk Xs. Establish Measurement System for High-Risk Xs. Establish Baseline Process Capabilities for Xs. Stabilize High-Risk Xs. Consider Major Nuisance Variables. Using Screening Designs to Reduce the Number of High-Risk Xs. Develop Hypotheses About the Relationships Between the High-Risk Xs and the CTQs. Analyze Phase Tollgate Review Checklist. The Analyze Phase for Processes with a Well-Established Dashboards. Summary. References. Appendix 6 Using Minitab to Obtain a Multivari Chart. Obtaining a Multivari Chart. 7. Improve Phase of the DMAIC Model. Purpose of Designed Experiments. Level of Process Knowledge. Some Flawed Experimental Designs. Two-Factor Factorial Designs. Example of a Designed Experiment. Avoid Potential Problems in the Xs. Risk Management. Mistake Proofing. Conduct a Pilot Study. Example of a Pilot Study. Identify Actions Needed to Implement Optimized Process. Improve Phase Tollgate Review Checklist. Summary. References. 8. Control Phase of the DMAIC Model. Reduce the Effects of Collateral Damage to Related Processes. Standardize Process Improvements in the Xs. ISO 9000 and ISO 14000. Generic Table of Contents of an ISO Standard. Maintain Control of the Xs. Develop a Control Plan for the Process Owner. Identify and Document the Benefits and Costs of the Project. Input Project into the Six Sigma Database. Diffuse the Improvements Throughout the Organization. Control Phase Tollgate Review. Summary. References. III. SIX SIGMA TOOLS AND METHODS. 9. Basics of Statistical Studies. Introduction to Statistics. Enumerative and Analytic Studies. Distinguishing Enumerative and Analytic Studies. Types of Sampling. Simple Random Sample. Stratified Sample. Systematic Sample. Cluster Sample. Types of Variables. Operational Definitions. Introduction to Graphics. Graphing Attribute Data. The Bar Chart. The Pareto Diagram. Line Chart. Graphing Measurement Data. Histogram. The Dot Plot. The Run Chart. Measures of Central Tendency. The Arithmetic Mean. The Median. The Mode. Quartiles. Measures of Variation. The Range. The Variance and the Standard Deviation. The Shape of Distributions. Shape. The Five-Number Summary. The Box-and-Whisker Plot. Summary. References. Appendix 9.1 Using Windows. Opening Programs. Making Mistakes and Correcting Entries. Appendix 9.2 Introduction to Minitab. Minitab Overview. Using Minitab Worksheets. Opening and Saving Worksheets and Other Components. Printing Worksheets, Graphs, and Sessions. Appendix 9.3 Using Minitab for Charts and Descriptive Statistics. Obtaining a Bar Chart. Obtaining a Pareto Diagram. Obtaining a Run Chart. Obtaining a Histogram. Using Minitab to Obtain a Dot Plot. Obtaining Descriptive Statistics. Using Minitab to Obtain a Box-and-Whisker Plot. Using Minitab to Select a Random Sample. 10. Probability and Probability Distributions. Introduction to Probability. Some Rules of Probability. Probability Distribution. The Average or Expected Value of a Random Variable. Standard Deviation of a Random Variable (s). Binomial Distribution. Characteristics of the Binomial Distribution. Poisson Distribution. Characteristics of the Poisson Distribution. Normal Distribution. Normal Probability Plot. Summary. References. Appendix 10.1 Using Minitab for Probability Distributing. Using Minitab to Obtain Binomial Probabilities. Using Minitab to Obtain Poisson Probabilities. Using Minitab to Obtain Normal Probabilities. Using Minitab to Obtain a Normal Probability Plot. 11. Sampling Distributions and Interval Estimation. Sampling Distributions. Basic Concepts. Sampling Distribution of the Mean. Sampling Distribution of the Proportion. Basic Concepts of Confidence Intervals. Confidence Interval Estimate for the Mean (s unknown). Prediction Interval Estimate for a Future Individual Value. Confidence Interval Estimation for the Proportion. Summary. References. Appendix 11.1 Using Minitab to Obtain Confidence Intervals. Obtaining the Confidence Interval Estimate for the Mean. Obtaining the Confidence Interval Estimate for the Proportion. 12. Hypothesis Testing. Fundamental Concepts of Hypothesis Testing. The Critical Value of the Test Statistic. Regions of Rejection and Nonrejection. Risks in Decision Making Using Hypothesis-Testing Methodology. Level of Significance. The Confidence Coefficient. The b Risk. The Power of a Test. The p-Value Approach to Hypothesis Testing. Testing for the Difference Between Two Proportions. Testing for the Difference Between the Means of Two Independent Groups. Pooled-Variance t Test for the Difference in Two Means. Separate-Variance t Test for Differences in Two Means. Testing for the Differences Between Two Variances. The F Test for the Ratio of Two Variances. The Levene Test for the Difference Between Variances. One-Way ANOVA: Testing for Differences Among the Means of Three or More Groups. F Test for Differences in Three or More Means. Multiple Comparisons: The Tukey Procedure. ANOVA Assumptions. Levene’s Test for Homogeneity of Variance. Summary. References. Appendix 12.1 Using Minitab for Hypothesis Testing. Testing for the Difference Between Two Proportions. Testing for the Difference Between the Means of Two Independent Samples. Testing for the Difference Between Two Variances. Obtaining a One-Way ANOVA with Multiple Comparisons. Testing for Equal Variances in the Analysis of Variance. 13. Design of Experiments. Design of Experiments: Background and Rationale. Two-Factor Factorial Designs. 2k Factorial Designs. Fractional Factorial Designs. Choosing the Treatment Combinations. Summary and Overview. References. Appendix 13.1 Using Minitab for the Design of Experiments. Using Minitab for the Two-Way ANOVA. Using Minitab for a Main Effects Plot. Using Minitab for an Interaction Plot. Using Minitab for a Factorial Design. Using Minitab for a Fractional Factorial Design. 14. Control Charts for Six Sigma Management. Basic Concepts of Control Charts. The Funnel Experiment. Control Limits and Patterns. Rules for Determining Out-Of-Control Points. The p-Chart. The c-Chart. The u-Chart. Control Charts for the Mean and Range. Control Charts for the Mean and the Standard Deviation. Individual Value and Moving Range Charts. Summary. References. Appendix 14.1 Using Minitab for Control Charts. Using Minitab to Obtain Zone Limits. Using Minitab for the p-Chart. Using Minitab for the c-Chart. Using Minitab for the u-Chart. Using Minitab for the R and Charts. Using Minitab for the S and Charts. Using Minitab for the Individual Value and Moving Range Charts. 15. Additional Tools and Methods. Brainstorming. Procedure. Rules. Example. Affinity Diagram. Construction. An Example. Cause-and-Effect Diagram and Matrix. Construction. Constructing a Cause-and-Effect Diagram Using an Affinity Diagram. Check Sheets. Attribute Check Sheet. Measurement Check Sheet. Defect Location Check Sheet. Stratification. Stratification and Pareto Diagrams. Stratification and Cause-and-Effect (C&E) Diagrams. Stratification with Pareto Diagrams and Cause-and-Effect Diagrams. Stratification with Control Charts, Pareto Diagrams, and Cause-and-Effect Diagrams. Other Combinations of Tools for Stratification. Gantt Charts. Construction. Summary. References. Appendix 15.1 Using Minitab for the Cause-and-Effect Diagram. IV. SIX SIGMA CASE STUDIES. 16. Paper Organizers International: A Fictitious Six Sigma Green Belt Case Study. Background of the Case Study. The Company. Origin of the MSD Six Sigma Project. Define Phase. Prepare a Business Case with a Project Objective. Do A SIPOC Analysis. Conduct a “Voice of the Customer” Analysis. Measure Phase. Operationally Define Each CTQ. Perform a Gage R&R Study on Each CTQ. Develop a Baseline for Each CTQ. Analyze Phase. Improve Phase. Control Phase. Conclusion. References. 17. A Paper Helicopter Case Study. Background. Define Phase. Business Case. SIPOC Analysis. VoC Analysis. Project Objective. Measure Phase. Introduction. Operationally Defining Each CTQ. Conducting a Gage R&R Study of the Flight Time. Interpretation of the Minitab Analysis of the Gage R&R. Develop a Baseline for Each CTQ. Analyze Phase. Process Map. Operationally Defining Each X. Gage R&R Studies of Each X. Developing Baselines for Each X. Relationships among the Xs and the CTQ. Improve Phase. Design of Experiments. Interpretation of the Experiments. Pilot Study. Control Phase. Standardization. Mistake-Proofing. Documentation. Returning Process Control to the Process Owner. Summary. References. V. SIX SIGMA CERTIFICATION. 18. Six Sigma Champion Certification at the University of Miami. Certification at the University of Miami. Champion Certification Examination. Cost for Champion Certification Examination. Application Process. Sample Champion Certification Examination. Questions with Answers. Summary. 19. Six Sigma Green Belt Certification at the University of Miami. Green Belt Basics. Green Belt Certification Examinations and Project Reviews. Costs for Certification Examinations and Dossier Reviews. Application Process. Sample Green Belt Certification Examination Questions with Answers. Case Study for Green Belt Certification. Introduction. Sun Super Catapult Supplies. Background Information. Practical Aspects of the Case Study. Completing Your Case Study. Summary. Appendix A. Review of Arithmetic and Algebra. Part 1 Fill in the Correct Answer. Part 2 Select the Correct Answer. Symbols. Addition. Subtraction. Multiplication. Division. Fractions. Exponents and Square Roots. Equations. Answers to Quiz. Appendix B. Summation Notation. References. Appendix C. Statistical Tables. Appendix D. Documentation of Data Files. Glossary of Terms. Index.

Read more less

Book Synopsis1. The Story of Small Business Lending.- Part I The Problem.- 2. Small Businesses Are Important to the Economy.- 3. Small Businesses and Their Banks: The Impact of the Great Recession.- 4. Structural Obstacles Slow Small Business Lending.- 5. What Small Businesses Want.- Part II The New World of Fintech Innovation.- 6. The Fintech Innovation Cycle.- 7. The Early Days of Fintech Lending.- 8. Technology Changes the Game: Small Business Utopia.- 9. Who will be the winners and Losers?.- 10. A Playbook for Banks.- 11. Paycheck Protection Program (PPP).- Part III The Role of Regulation.- 10. Regulatory Obstacles: Confusion, Omission, and Overlap.- 11. The Regulatory System of the Future.- Conclusion.- 12. The Future of Fintech and the American Dream.     

Read more less

Book SynopsisFor a century and a half artists and intellectuals of Europe have scorned the bourgeoisie. Applying a tradition of "virtue ethics" to our lives in modern economies, this title affirms American capitalism without ignoring its faults and celebrates the bourgeois lives we live, without supposing that they must be lives without ethical foundations.Trade Review"Deirdre McCloskey's unfashionable, contrarian, and compelling manifesto in favor of what she calls the bourgeois virtues starts with an uncompromising 'apology' for how private property, free labor, free trade, and prudent calculation are the font of most ethical good in modern society, not a moral threat to it....She writes with wonderful ease. Her style is conversational and lively, sometimes even cheeky, so that even the toughest concepts seem palatable." - Matt Ridley, Wall Street Journal "An impressive collection of intellectual riches." - Alan Ryan, New York Review of Books"

Read more less

Book SynopsisFrom colonial history to the present, Americans have passionately, even violently, debated the nature and the character of money. The author provides a deep history and a penetrating analysis of American thinking about money and the ways that this ambivalence unexpectedly intertwines with race.Trade Review"Michael O'Malley's new book is a magnificent piece of scholarship on a topic that is at once timely and surprising. He shows our twin national obsessions - money and race - dancing together across economic policy reports, the pages of literary fiction, the stage, the screen, and the airwaves. I recommend this book wholeheartedly." (Benjamin Reiss, Emory University)"

Read more less

Book SynopsisFamily businesses thrive in some of the world's toughest environments, providing vital lessons for businesses everywhere.   The bulk of the world’s growth in population and economic activity in the foreseeable future will be generated in the developing world. This is precisely where enterprising families dominate, operating very differently than their peers in more stable and affluent nations. These businesses not only survive but actually thrive in turbulent times, enduring wars, lawlessness, market failures, environmental disasters, and more. The world’s most advanced economies will increasingly experience these types of structural shocks and chronic uncertainties in the years ahead. The question is, what can they do about it?   In The Enduring Enterprise, Devin DeCiantis and Ivan Lansberg bring readers into the lives of families operating in emerging and frontier economies who rely on a unique portfolio of stabilizing s

Read more less

Book SynopsisAn essential guide for small business owners and entrepreneurs looking to use artificial intelligence to automate tasks, improve customer service, make better decisions, grow their businesses faster, and stay ahead of the AI curve.ChatGPT, machine learning, automation, natural language processing. Every day, it seems like there is a new AI term to learn and a new promise of how it will improve your work. But with tons of conflicting information, small business owners are left wondering exactly how to leverage AI technology to grow and, more importantly, stay competitive with larger companies. Cutting through the buzzwords and media frenzy, AI for Small Business is the road map to take you from overwhelmed to empowered. Opening with simple explanations of AI basics and clarification of myths, you are empowered to assess your goals to create a comprehensive AI strategy for your business—including information on selecting tools, a timeline for implement

Read more less

Book SynopsisFeaturing diagrams and drawings, this title contains practical tools and techniques to train your brain to solve problems, create solutions and make faster, better decisions.Trade ReviewIf everyone made decisions like Ken Watanabe, the world would be a better place * Seth Godin, author of Tribes *Problem Solving 101 teaches us to recognize the common elements in the decisions we face every day, and how to think carefully about them. It offers tricks and tips for every age * Dan Ariely, author of the New York Time bestseller Predictably Irrational *a business best seller * Business Week *This is an excellent primer on problem solving * Lowell Bryan, author of Mobilizing Minds *

Read more less

Book SynopsisFrom the minute it opened-on Christmas Day in 1865-it was Chicago's must-see tourist attraction, drawing more than half a million visitors each year. Families, visiting dignitaries, even school groups all made trips to the South Side to tour the Union Stock Yard. There they got a firsthand look at the city's industrial prowess as they witnessed cattle, hogs, and sheep disassembled with breathtaking efficiency. At their height, the kill floors employed 50,000 workers and processed six hundred animals an hour, an astonishing spectacle of industrialized death. Slaughterhouse tells the story of the Union Stock Yard, chronicling the rise and fall of an industrial district that, for better or worse, served as the public face of Chicago for decades. Dominic A. Pacyga is a guide like no other-he grew up in the shadow of the stockyards, spent summers in their hog house and cattle yards, and maintains a long-standing connection with the working-class neighborhoods around them. Pacyga takes readers through the packinghouses as only an insider can, covering the rough and toxic life inside the plants and their lasting effects on the world outside. He shows how the yards shaped the surrounding neighborhoods and controlled the livelihoods of thousands of families. He looks at the Union Stock Yard's political and economic power and its sometimes volatile role in the city's race and labor relations. And he traces its decades of mechanized innovations, which introduced millions of consumers across the country to an industrialized food system. Although the Union Stock Yard closed in 1971, the story doesn't end there. Pacyga takes readers to present day, showing how the manufacturing spirit lives on. Ironically, today the site of the legendary stockyard stench is now home to some of Chicago's most successful green agriculture companies. Marking the hundred-and-fiftieth anniversary of the opening of the stockyards, Slaughterhouse is an engrossing story of one of the most important-and deadliest-square miles in American history.

Read more less

Book SynopsisJoanna Parsons is an award-winning communications consultant, author and trainer based in Dublin, Ireland. She is the Founder and CEO of The Curious Route. She sat on the Board of Directors with the Institute of Internal Communications (IoIC) and in 2022 was awarded an IoIC Fellowship in recognition of her contribution to the profession. Previously she was Head of Internal Communications with An Garda Síochána, the Irish national police force. She is a Lecturer in Strategic Internal Communication with the Public Relations Institute of Ireland.

Read more less

Book SynopsisIn Return to Growth, Jon Moynihan analyses the UK's decades-long stagnant economy and looks at what can be done to resuscitate it.

Read more less

Book SynopsisRobert Benefield is an experienced technical leader who has decades of experience delivering robust on-demand services to solve hard problems in demanding ecosystems including banking and securities trading, medical and pharmaceutical, energy, telecom, government, and Internet services. His continual eagerness to learn and work with others to make a difference has taken him from building computers and writing code in the early days of the Internet at Silicon Valley startups to the executive suite in large multinational companies. He shares his unique experience in the hopes that others can continue to build on it without having to collect quite as many scars along the way. Table of ContentsIntroduction 1 Chapter 1: The Problem with IT Service Delivery 7 Approach #1: Reduce Delivery Friction 9 The Downsides of Targeting Delivery Friction 11 Approach #2: Managing Service Delivery Risk 12 The Downsides of Targeting Service Delivery Risk 14 The Essence of Delivery 15 Beginning the DevOps Journey 17 Summary 18 Chapter 2: How We Make Decisions 21 Examining the Decision-Making Process 22 Boyd and the Decision Process 23 The OODA Loop 26 The Ingredients of Decision Making 29 Ingredient 1: The Target Outcome 30 Delivering Measures over Outcomes 36 Ingredient 2: Friction Elimination 39 Ingredient 3: Situational Awareness 42 The Challenge of Trust 44 The Fragility of Mental Models and Cognitive Biases 45 Ingredient 4: Learning 48 Failing to Learn 48 The Pathway to Improved Decision Making 53 Summary 54 Chapter 3: Mission Command 55 The Origins of Mission Command 56 Learning How to Lead Effectively the Hard Way 57 Managing Through Unpredictability 58 Knowledge and Awareness Weaknesses 59 Misalignments 60 Misjudgment of Ecosystem Complexity 61 The Anatomy of Mission Command 62 Commander's Intent 63 Brief 66 Situational Overview 67 Statement of the Desired Outcome or Overall Mission Objective 67 Execution Priorities 67 Anti-Goals and Constraints 68 Backbriefing 69 Einheit: The Power of Mutual Trust 71 Creating Einheit in DevOps 74 Continual Improvement 75 Staff Rides 78 After Action Reviews 79 Organizational Impacts of Mission Command 80 Summary 81 Chapter 4: Friction 83 Understanding Ohno's Forms of Waste 84 Muda (Pure Waste) 86 Muri (Overburden) 109 Mura (Fluctuation and Irregularity) 113 See the Whole 125 Summary 126 Chapter 5: Risk 127 Cynefin and Decision Making 128 Ordered Systems 131 Unordered Systems 134 Reimagining Risk Management 143 Have Clear and Understood Target Outcomes 144 Make the Best Choice the Easiest Choice 145 Continually Improve Ecosystem Observability 147 Summary 151 Chapter 6: Situational Awareness 153 Making Sense of Our Ecosystem 154 The Mental Model 157 The Problems with Mental Models 158 Cognitive Bias 161 Gaining Better Situational Awareness 163 Framing 164 Finding and Fixing Framing Problems 165 Information Flow 169 Why Ecosystem Dynamics Matter 169 Meeting Your Information Flow Needs 172 Analysis and Improvement 181 Summary 182 Chapter 7: Learning 183 The Emergence of Skills Attainment Learning 184 The Rise of the One Right Way 186 Outcome-Directed Learning 188 Creating a Learning Culture 191 Day-to-Day Kata 191 Improvement and Problem-Solving Kata 192 The Coaching Practice 193 Summary 195 Chapter 8: Embarking on the DevOps Journey 197 The Service Delivery Challenge 204 Traditional Delivery Fog in the Service World 205 The Challenge of the "ilities" 207 The Path to Eliminating Service Delivery Fog 209 The Role of Managers in Eliminating Service Delivery Fog 210 Identifying What You Can or Cannot Know 214 Ways the Team Can Eliminate Service Delivery Fog 219 Summary 220 Chapter 9: Service Delivery Maturity and the Service Engineering Lead 221 Modeling Service Delivery Maturity 223 The Example of Measuring Code Quality 224 Service Delivery Maturity Model Levels 225 Service Delivery Maturity Areas of Interest 228 Configuration Management and Delivery Hygiene 232 Supportability 235 Single Point of Failure Mitigation and Coupling Management 239 Engagement 241 The Service Engineering Lead 243 Why Have a Separate Rotating Role? 244 How the SE Lead Improves Awareness 246 Organizational Configurations with the SE Lead 248 Challenges to Watch Out For 250 Incentivizing Collaboration and Improvement 251 Developers Running Production Services 253 Overcoming the Operational Experience Gap 254 Summary 256 Chapter 10: Automation 257 Tooling and Ecosystem Conditions 258 Building Sustainable Conditions 260 5S 261 Seeing Automation 5S in Action 278 Tools & Automation Engineering 283 Organizational Details 285 Workflow and Sync Points 285 Summary 287 Chapter 11: Instrumentation and Observability 289 Determining the "Right" Data 291 Know the Purpose and Value 293 Know the Audience 297 Know the Source 302 Making the Ecosystem Observable 307 Instrumenting for Observability 310 Instrumenting Development 310 Instrumenting Packaging and Dependencies 314 Instrumenting Tooling 316 Instrumenting Environment Change and Configuration Management 317 Instrumenting Testing 319 Instrumenting Production 320 Queryable/Reportable Live Code and Services 321 Presenting Task, Change, Incident, and Problem Records Together 321 Environment Configuration 322 Logging 323 Monitoring 324 Security Tracking and Analysis 325 Service Data 326 Pulling It All Together 327 Instrumenting a Wastewater Ecosystem 328 Instrumenting an IT Ecosystem 331 Summary 333 Chapter 12: Workflow 335 Workflow and Situational Awareness 336 Managing Work Through Process 337 Managing Work Organically 339 The Tyranny of Dark Matter 340 Learning to See the Disconnects in Action 343 Resolving Disconnects by Building Context 347 Visualizing the Flow 349 Workflow Board Basics 351 State Columns 352 State Columns for Operations 353 Swim Lanes 355 Task Cards 358 Preventing Dark Matter 359 Using the Board 362 Seeing the Problems 363 Limiting Work in Progress 365 The Limits of a Workflow Board 367 Managing the Board 367 Managing Flow and Improvement 368 Summary 368 Chapter 13: Queue Master 371 An Introduction to the Queue Master 372 Role Mechanics 374 "Follow the Sun" Queue Mastering 384 Queue Master Rollout Challenges 389 Team Members Don't See the Value 389 More Traditionally Minded Managers Thwarting Rollout 390 Pushy Queue Masters 391 Junior Team Members as Queue Masters 391 Queue Masters Who Struggle to Lead Sync Points 394 Summary 394 Chapter 14: Cycles and Sync Points 395 Inform, Align, Reflect, and Improve 396 Top-Down Alignment Control Approach 397 Alignment Through Iterative Approaches 397 Service Operations Synchronization and Improvement 400 The Tactical Cycle 400 Important Differences Between Kickoffs and Sprint Planning 404 Daily Standup 408 Retrospective 411 General Meeting Structure 413 The Learning and Improvement Discussion 415 The Strategic Cycle 421 Strategic Review 424 General Review Structure 426 A3 Problem Solving for the Strategic Review 427 Summary 432 Chapter 15: Governance 433 Factors for Successful Governance 434 Meeting Intent 435 No Target Outcome Interference 437 Maintain Situational Awareness and Learning 438 Common Governance Mistakes 440 Poor Requirement Drafting and Understanding 440 Using Off-the-Shelf Governance Frameworks 445 Out-of-the-Box Process Tooling and Workflows 450 Tips for Effective DevOps Governance 453 Understand Governance Intent 454 Make It Visible 454 Propose Reasonable Solutions 456 Automation and Compliance 458 Be Flexible and Always Ready to Improve 458 Summary 460 Appendix 461 9780133847505 TOC 6/7/2022

Read more less