Business, Finance & Law Books

Book SynopsisThe first clear and faithful guide to the timeless, practical teachings of the Stoic philosopher SenecaTrade Review"Reading Breakfast with Seneca is like sitting down for a good cup of coffee with a wise and compassionate friend." -- Eric Weiner, author of The Socrates Express"This book is the perfect antidote to the commercialism and superficial values of modern times. [Fideler] channels Seneca without distortion and makes him accessible to the twenty-first-century reader." -- Robin Waterfield, translator of Marcus Aurelius and Epictetus"[A] great introduction to both Seneca and Stoicism and will even help those already familiar with these writings to gain more benefit from them." -- Donald Robertson, author of How to Think Like a Roman Emperor"The most companionable of the new Stoic books." -- Molly Young - The New York Times"In Breakfast with Seneca [David Fideler] explains his habit of poring over the Roman philosopher with his morning coffee and omelette. Writing with charm and clarity, he argues that Seneca’s philosophy can help us ‘live a happy, flourishing life’." -- Emily Thomas - The Times Literary Supplement

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Book SynopsisAt times hilarious, and other times profound, this book follows his extraordinary story.

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Book SynopsisNever before have our cities been as important as they are now. The drivers of innovation and growth, they are essential to the prosperity of nations. But they are also destructive, plunging us into housing crises and deepening inequality. How can we keep the good and break free of the bad? In this bracingly original work of research and analysis, leading urbanist Richard Florida explores the roots of this new crisis and puts forward a plan to make this the century of the fairer, thriving metropolis.Trade Review‘Richard Florida is the great pioneer thinker who first explained how the influx of creative people was reviving cities…[he] takes a hard look at the problems and, as usual, comes up with some smart new policies.’ -- Walter Isaacson, bestselling author of The Innovators‘Deserves to stand alongside Thomas Piketty’s Capital as an essential diagnosis of our contemporary ills, and a clear-eyed prescription of how to cure them… Anyone interested in the crisis of inequality and in the vitality of our cities will want to read this book.’ -- Steven Johnson, bestselling author of How We Got To Now‘A powerful account – packed with evidence – of the forces driving urban segregation and deepening inequality and the way private wealth and power outflanks the poor and powerless.’ -- Stewart Lansley, author of A Sharing Economy and co-author of Breadline Britain‘Like the superstar cities it describes, this book is dense, complex and stimulating. Florida’s well-researched and fluent exposé of inequality is a wake-up call to all the major actors engaged in planning, designing and managing cities in the 21st century.’ -- Ricky Burdett, Professor of Urban Studies, London School of Economics‘Using data as his torch, Richard Florida shines a light on one of the great challenges of our century.’ -- Charles Montgomery, author of Happy City‘Bracingly confronts this tension between big-city elites and the urban underclass.’ * Wall Street Journal *‘The New Urban Crisis is well worth reading for the original research, clear-headed critique and the skilled analysis of solid data… Florida writes in personally positioned transparent language without taking refuge in academic jargon, making the book accessible to a broad audience.’ * New York Journal of Books *‘Cites are engines for prosperity and progress, but it’s essential that the benefits extend far and wide. Florida proposes promising ideas for building stronger cities that offer greater opportunities for all.’ -- Michael Bloomberg, former mayor of New York City‘[Florida] vividly expose[s] how gentrification, followed by rising housing costs, concentrated affluence and glaring inequality, has pushed the displaced into deteriorating suburbs far from mass transit, employment, services and decent schools… [The New Urban Crisis is] nuanced and proposes solutions.’ * Washington Post *

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Book SynopsisA new approach to helping teams solve complex and stubborn problems from the acclaimed author of Collaborating with the Enemy.It?s becoming less straightforward for people to move forward together. They face increasing complexity and decreasing control. They need to work with more people from across more divides. In such situations, the most common ways of advancing?some people telling others what to do, or everyone just doing what they think they need to?aren?t adequate.One better way is through facilitating. But the most common approaches to facilitating?bossy vertical directing from above or collegial horizontal accompanying from alongside?also aren?t adequate. They often leave the participants frustrated and yearning for breakthrough.This book describes a new approach: transformative facilitation. Instead of choosing the bossy vertical or collegial horizontal approach: It cycles back and forth between them. Rather than forcing or cajoling, the facilitator removes the obstacles that stand in the way of people contributing and connecting equitably, enabling them to bring their whole selves to the process.This book is for anyone who helps people work together to transform their situation, be it a professional facilitator, manager, consultant, coach, chairperson, organizer, mediator, stakeholder, or friend. It offers a broad and bold vision of the contribution that facilitation can make to helping people collaborate to make progress. Praise for Adam Kahane?s books?Thought-provoking discourse on handling difficult situations.? ?Publishers Weekly?Profound . . . a wise way to negotiate our toughest group, community, and societal challenges.? ?William Ury, New York Times?bestselling coauthor of Getting to Yes

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Book SynopsisTrade Review“Makes the case that ‘soft power’ is too often underestimated both in foreign relations and in life.” — The Santa Monica Daily Press “Argues that etiquette and small matters of cultural nuance play a huge role in functional politics.” — New York Times Book Review, “New & Noteworthy” “Fascinating . . . An informative and often charming primer on a little-known—but vital—government post.” — Kirkus Reviews “For over two decades, Capricia has been my friend and colleague, from Arkansas to Zambia. She is a problem solver and a bridge builder, and I’ve been so lucky to have her by my side through the years. Protocol is a must-read, taking us behind the curtain of the highest levels of diplomacy, teaching us lessons about the intersection of governing and humanity that we need now more than ever.” — Hillary Clinton “An interesting and well-written account of the role of protocol in modern diplomacy. Marshall’s stories and lessons, drawn from years of experience, are entertaining and valuable in navigating everyday life.” — Henry A. Kissinger “Protocol—the rules that govern professional, government, and social interactions—may be the very reset we need. These practices aren’t dependent on your wallet size or where you come from, your skin color or your nationality, rather protocol is something we all can get behind, . . . My thanks to Ambassador Capricia Penavic Marshall for this book—give it to everyone you meet for birthdays, weddings, and elections. It can only help.” — Whoopi Goldberg “Working with Capricia during the Obama administration was nothing short of wonderful! Her guiding hand and innovative methods laid the foundation for our successful diplomacy on the world stage. Through amusing and touching anecdotes, many of which we shared together, Capricia details the superpower of protocol, a power that helped foster an environment conducive to many of President Obama’s successes.” — Valerie Jarrett, former senior advisor to Barack Obama and author of Finding My Voice “Capricia Penavic Marshall was an extraordinary chief of protocol, and she has now written an extraordinary book on how international protocol actually works and how it can work for every business and person. I cannot recommend this book too highly.” — David Rubenstein, cofounder and co-executive chairman of the Carlyle Group and author of The American Story “Capricia is the ultimate master in the art of protocol. As a first-generation American woman, she brilliantly manages the cultural nuances of consequential public- and private-sector engagements. Reading her book, I have learned a lot, I have laughed a lot, I have enjoyed every page.” — Christine Lagarde, president of the European Central Bank

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Book SynopsisTable of ContentsIntroduction 1 1 How to Trade Chart Patterns 9 2 AB=CD®, Bearish* 27 3 AB=CD®, Bullish* 36 4 Bat®, Bearish* 44 5 Bat®, Bullish* 52 6 Big M* 60 7 Big W* 77 8 Broadening Bottoms 95 9 Broadening Formation, Right-Angled and Ascending 114 10 Broadening Formation, Right-Angled and Descending 132 11 Broadening Tops 153 12 Broadening Wedge, Ascending 175 13 Broadening Wedge, Descending 192 14 Bump-and-Run Reversal, Bottom 208 15 Bump-and-Run Reversal, Top 227 16 Butterfly®, Bearish* 245 17 Butterfly®, Bullish* 255 18 Cloudbanks* 263 19 Crab®, Bearish* 277 20 Crab®, Bullish* 286 21 Cup with Handle 294 22 Cup with Handle, Inverted 311 23 Diamond Bottoms 326 24 Diamond Tops 344 25 Diving Board* 362 26 Double Bottoms, Adam & Adam 379 27 Double Bottoms, Adam & Eve 398 28 Double Bottoms, Eve & Adam 419 29 Double Bottoms, Eve & Eve 438 30 Double Tops, Adam & Adam 458 31 Double Tops, Adam & Eve 476 32 Double Tops, Eve & Adam 494 33 Double Tops, Eve & Eve 510 34 Flags 526 35 Flags, High and Tight 542 36 Gaps 555 37 Gartley, Bearish* 568 38 Gartley, Bullish* 577 39 Head-and-Shoulders Bottoms 585 40 Head-and-Shoulders Bottoms, Complex 601 41 Head-and-Shoulders Tops 618 42 Head-and-Shoulders Tops, Complex 636 43 Horn Bottoms 653 44 Horn Tops 668 45 Island Reversals 682 46 Measured Move Down 699 47 Measured Move Up 713 48 Pennants 726 49 Pipe Bottoms 743 50 Pipe Tops 760 51 Rectangle Bottoms 773 52 Rectangle Tops 792 53 Roof* 811 54 Roof, Inverted* 825 55 Rounding Bottoms 839 56 Rounding Tops 855 57 Scallops, Ascending 871 58 Scallops, Ascending and Inverted 888 59 Scallops, Descending 903 60 Scallops, Descending and Inverted 921 61 Three Falling Peaks 936 62 Three Peaks and Domed House* 952 63 Three Rising Valleys 960 64 Triangles, Ascending 976 65 Triangles, Descending 997 66 Triangles, Symmetrical 1019 67 Triple Bottoms 1040 68 Triple Tops 1057 69 V-Bottoms* 1075 70 V-Bottoms, Extended* 1089 71 V-Tops* 1104 72 V-Tops, Extended* 1118 73 Wedges, Falling 1131 74 Wedges, Rising 1148 75 Wolfe Wave®, Bearish* 1164 76 Wolfe Wave®, Bullish* 1174 Statistics Summary 1184 Glossary 1197 Visual Index of Chart Patterns 1212

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Book SynopsisTrade ReviewSeth Godin may be the ultimate entrepreneur for the information age * BusinessWeek *It's easy to see why people pay to hear what he has to say * Time *Godin...is uniquely respected for his understanding of the Internet, and his essays and opinions are widely read and quoted on and off * Forbes *If Seth Godin didn't exist we'd need to invent him * Alan Webber, founder, Fast Company *If your idea, or issue, or candidate, or product isn't catching on, you haven't been reading Seth Godin * Micah Sifry, cofounder, Personal Democracy Forum *Thousands of authors write business books every year, but only a handful reach star status and the A-list lecture circuit. Fewer still-one, to be exact-can boast his own action figure. . . . Godin delivers his combination of counterintuitive thinking and a great sense of fun * BusinessWeek *This is the book I need right now. It's an extraordinary and electrifying call to action for writers, artists and creators in every walk of life. I re-read passages and felt as if my own secret creed was being explained back to me, in words I hadn't yet found * Rosanne Cash, Grammy-winning singer-songwriter *The Practice is a user's manual for finding your calling and an alchemist's handbook for pursuing your dream * Steven Pressfield, author of The War of Art *Seth's book is a skeleton key specially molded to unlock the most creative version of you. Read it, and find yourself free to be who you know you really are * Brian Koppelman, co-producer and co-creator of Billions *With surgical precision, The Practice attacks our predictable misconceptions about the creative process and replaces them with better ideas, one by one. This book will inspire you to make things, hone your craft, and nudge you to ship things you are proud of. Read it * Tobi Lutke, CEO, Shopify *The Practice explains that what looks like a barrier is often a catalyst in disguise. Magic may not come from what we can see on the stage but from behind it, where the wood chopping happens * Peter Gabriel, Musician *

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Book SynopsisWe are good at designing beautiful products and we offer good services. We always know exactly what the user wants and we know dozens of methodologies. However, if we have to convince our customers and colleagues, we find it rather difficult. For one reason or another, pitching ideas is one of the most undervalued practices in the creative field. From convincing a colleague to opt for a certain methodology to persuading a customer to go for a certain concept, you can have the best ideas in the world, but if you are not able to bring them across, they will never become reality. In this book the author will take you inside the heads of the people you have to convince. Pitching Ideas will help you to find the essence of the idea you want to get across and will explain how you can really convince the right people in the end.

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Book SynopsisProvides a revolutionary conceptual framework and practical tools to quantify uncertainty and recognize the value of flexibility in real estate developmentThis book takes a practical engineering approach to the valuation of options and flexibility in real estate. It presents simple simulation models built in universal spreadsheet software such as Microsoft Excel. These realistically reflect the varying and erratic sources of uncertainty and price dynamics that uniquely characterize real estate. The text covers new analytic procedures that are valuable for existing properties and enable a new, more profitable perspective on the planning, design, operation, and evaluation of large-scale, multi-phase development projects. The book thereby aims to significantly improve valuation and investment decision making.Flexibility and Real Estate Valuation under Uncertainty: A Practical Guide for Developers is presented at 3 levels. First, it introduces and explains thTable of ContentsForeword xiii Author’s Preface xvii Acknowledgement xxi About the Companion Website xxiii 1 Discounted Cash Flow Valuation: The Basic Procedures and Concepts Underlying Spreadsheet Valuation Constitute the Springboard to our Approach of Analyzing Flexibility Under Uncertainty 1 1.1 Why the Focus on the Discounted Cash Flow Model? 2 1.2 Structure of a Discounted Cash Flow Spreadsheet 3 1.3 The Cash Flow Projection 5 1.4 Discount Rate 7 1.5 Market Value and Forward‐Looking (Ex‐Ante) Analysis 7 1.6 Backward‐Looking (Ex‐Post) Analysis 9 1.7 Conclusion 9 2 Economics of the Discounted Cash Flow Valuation Model: Understanding the Discount Rate is Critical 11 2.1 Choice of Discount Rate 11 2.2 Differences between Discount Rate, Opportunity Cost of Capital, and Internal Rate of Return 13 2.3 Net Present Value 14 2.4 Relationship between Discount Rate, Growth Rate, and Income Yield 15 2.5 Relationship between Discount Rate and Risk 18 2.6 Conclusion 19 3 Future Scenarios Matter: We Need to Recognize that Future Projections are Uncertain 21 3.1 The Standard Discounted Cash Flow Model Appears to be Deterministic 21 3.2 We Live in a World of Uncertainty 23 3.3 Discounted Cash Flow Pro Forma Cash Flows are Expectations 24 3.4 Flexibility and Options 26 3.5 Conclusion 26 4 Scenario Analysis: Future Scenarios can Significantly and Surprisingly Affect the Present Value 27 4.1 Discounted Cash Flow Scenario Analysis 27 4.2 Scenarios Affect Value 29 4.3 Flexibility Has Value 30 4.4 Conclusion 32 5 Future Outcomes Cover a Range of Possibilities: We Can Describe Uncertainties in Real Estate Using Probability Distributions of Possible Future Outcomes 33 5.1 Distribution of Future Outcomes 34 5.2 Quantifying Input Distributions 34 5.3 Distributions of Outcomes Differ from Distributions of Inputs 38 5.4 Flaw of Averages 39 5.5 Conclusion 40 6 Simulation of Outcomes: Simulation is a Practical, Efficient Way to Explore Uncertainty and to choose between Alternative Strategies for Managing it 41 6.1 Generating Scenarios 41 6.2 Real Estate Simulation in a Nutshell 42 6.3 Simulation is an Efficient Process 43 6.4 Number of Trials 44 6.5 Conclusion 45 7 Modeling Price Dynamics: Using Pricing Factors to Model the Dynamics of Real Estate Markets 47 7.1 Pricing Factors 47 7.2 Random Walks 49 7.3 Real Estate Pricing Factor Dynamics 51 7.4 Conclusion 52 8 Interpreting Simulation Results: Target Curves and Scatterplots can be used to Graph the Distribution of the Sample Output 53 8.1 Target Curves 53 8.2 Comparing Target Curves 57 8.3 Value at Risk 57 8.4 Scatterplots 57 8.5 Conclusion 59 9 Resale Timing Decision: Analysis: Let’s See what happens when we apply the Tools of Flexibility Analysis to a Classical Investment Decision: when to sell the Property 61 9.1 The Resale Timing Problem 62 9.2 Extending the Time Horizon of the Discounted Cash Flow Model 62 9.3 IF Statements 63 9.4 Trigger Value for Stop‐Gain Rule 64 9.5 Value of Example Stop‐Gain Rule 64 9.6 Conclusion 68 10 Resale Timing Decision: Discussion: Let’s think about Additional Insights we can get from Simulation 69 10.1 Sensitivity Analysis 69 10.2 When to Use the Stop‐Gain Rule 70 10.3 Implications of Flexibility for Property Valuation 71 10.4 Conclusion 72 11 Development Project Valuation: This Chapter Looks at Valuation of Development Projects From an Investment Perspective, Considering Uncertainty, Flexibility, and Time‐to‐Build 73 11.1 Time‐to‐Build Difference between Development Projects and Existing Assets 74 11.2 Lower Opportunity Cost of Capital for Construction Costs 75 11.3 Illustrative Example 77 11.4 Residual Value of Development Land 78 11.5 Investment Risk in Development Project 79 11.6 Conclusion 80 12 Basic Flexibility in Development Projects: The Most Basic Flexibility in Real Estate Development is the Option to Choose whether and when to Build 83 12.1 Review of Call (and Put) Options 84 12.2 Land as a Call Option on Development 85 12.3 Drivers of Option Value 85 12.4 A Practical Example of a Call (and Put) Option 86 12.5 Flexibility and Scenario Analysis for Development Projects 88 12.6 Conclusion 90 13 Option Dichotomies: We Introduce a Typology of Flexibility in Development Projects 91 13.1 Three Dichotomies for Thinking Generally about Development Options 91 13.2 Defensive versus Offensive Options 92 13.3 Options “On” and “In” Projects 93 13.4 Timing Options versus Product Options 94 13.5 Conclusion 94 14 Product Options in Development: We Discuss Three types of Product Options 95 14.1 Concept of Base Plan 95 14.2 Product Expansion Flexibility 96 14.3 Product Mix Flexibility 98 14.4 Conclusion 98 15 Timing Options in Development: Now we Turn to the Types of Timing Options 99 15.1 Project Start‐Timing Flexibility (The Delay Option) 99 15.2 Project Production Timing Flexibility 100 15.3 Modular Production Timing Flexibility 102 15.4 Phasing Timing Flexibility 103 15.5 Types of Phasing 103 15.6 Recognizing Defensive and Offensive Options in Simulation Results 104 15.7 Conclusion 107 16 Garden City: An Example Multi‐Asset Development Project: We Present the Traditional DCF Valuation Spreadsheet Model for the Example Development Project We use in the Rest of Book 109 16.1 Overview of Multi‐Asset Development Project 110 16.2 Structure of a Realistic Multi‐Asset Spreadsheet Pro Forma 111 16.3 Cash Flows for the Example Pro Forma 113 16.4 Temporal Profile for Base Case 115 16.5 Expected Economics of the Garden City Project 116 16.6 Conclusion 118 17 Effect of Uncertainty without Flexibility in Development Project Evaluation: We Re‐analyze the Garden City Project by Reflecting Uncertainty Without Flexibility 119 17.1 Modeling Uncertainty for the Multi‐Asset Development Project 120 17.2 Generating Random Future Scenarios 122 17.3 Outcomes Reflecting Uncertainty for the Multi‐Asset Development 123 17.4 Effect of Different Probability Inputs Assumptions 127 17.5 Conclusion 129 18 Project Start‐Delay Flexibility: We Model the Value of the Most Basic and Widely Available Development Project Option 131 18.1 Project Start‐Delay Option 132 18.2 Option Exercise Decision Rule 132 18.3 Defining “Profit” in the Decision Model 134 18.4 Value of Start‐Delay Flexibility in the Garden City Project 134 18.5 Conclusion 138 19 Decision Rules and Value Implications: We Further Explore the Option to Delay the Project Start 139 19.1 Simple Myopic Delay Rule 140 19.2 Trigger Values 140 19.3 Value Implications of the Decision Rules 141 19.4 Effect of Trigger Values (Start or Delay Bias) 143 19.5 Review the Meaning of Flexibility Value 145 19.6 Conclusion 146 20 Modular Production Timing Flexibility: We Explore the Timing Option to Pause and Restart the Project Any Time After its Commencement 147 20.1 Modular Production Timing Flexibility 148 20.2 Modeling the Modular Production Option 148 20.3 Value of Modular Production Timing Flexibility 150 20.4 Effect of Trigger Values (Bias toward Pause or Continue) 152 20.5 Effect of Combining Start‐Delay and Modular Production Delay Flexibility 154 20.6 Conclusion 157 21 Product Mix Flexibility: This Chapter Presents the Option to Change Product Mix, and Examines the Effect of Volatility on Option Value 159 21.1 Product Mix Flexibility 160 21.2 Modeling the Product Mix Option 160 21.3 Value of Product Mix Flexibility 161 21.4 Effect of Combining Product Mix Flexibility and Timing Options 165 21.5 Effect of Correlation in the Product Markets on the Value of Product Mix Flexibility 167 21.6 Effect of Volatility on the Value of Flexibility 169 21.7 Conclusion 172 22 Project Phasing Flexibility: We Show How to Model and Evaluate the Delay Flexibility Inherent in Project Phasing 173 22.1 Modeling the Sequential Phase Delay Option 173 22.2 Modifying the Garden City Project Plan 174 22.3 Project Economics 177 22.4 The Delay Decision Model 178 22.5 Exploring the Value of Project Phasing Flexibility 179 22.6 Conclusion 182 23 Optimal Phasing: We Now look at Adding Phases, Delineating Phases, and Distinguishing them from Expansion Options 183 23.1 Effect of Increasing the Number of Phases 184 23.2 Principles for Optimal Phasing 186 23.3 What is the Difference between a Phase and an Expansion Option? 190 23.4 Conclusion 191 24 Overall Summary: We summarize the Main Takeaway Points from this Book 193 Appendix 197 Glossary 213 Acronyms and Symbols 219 Index 221

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Book SynopsisTable of ContentsForeword The Democracy of Objections by Mark Hunter ix Introduction It Wasn’t Supposed To Be This Book 1 Chapter 1 Asking—The Most Important Discipline in Sales 5 Chapter 2 How to Ask 11 Chapter 3 The Four Objections You Meet in a Deal 21 Chapter 4 The Science of Resistance 27 Chapter 5 Objections Are Not Rejection, But They Feel That Way 49 Chapter 6 The Science Behind the Hurt 55 Chapter 7 The Curse of Rejection 59 Chapter 8 Rejection Proof 65 Chapter 9 Avoiding Objections Is Stupid 85 Chapter 10 Prospecting Objections 99 Chapter 11 Yes Has a Number 119 Chapter 12 Red Herrings 129 Chapter 13 Micro-Commitment Objections 145 Chapter 14 Buying Commitment Objections 159 Chapter 15 Bending Win Probability in Your Favor 183 Chapter 16 The Relentless Pursuit of Yes 195 Notes 203 Acknowledgments 207 About the Author 209 Training, Workshops, and Speaking 211 Index 213

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Book SynopsisAPMG is a leading global Examination Institute and the Official Accreditor of the UK Government's Cabinet Office and the United Kingdom Accreditation Service (UKAS). They accredit professional training and consulting organizations and manage certification schemes for knowledge-based workers.Richard Smith (Editor) is a specialist in organizational development-related people development issues. He works with clients as diverse as Unilever, Nestle, Mars and Harvard Business School. He is the Chief Examiner for APMG Change Management products and lead author of the first global Change Management Body of Knowledge (CMBoK) for the Change Management Institute. He is also a Fellow of the CIPD.Trade Review"This is a book which would be of principal benefit to people who are beginning to be more responsible for managing significant changes in their organisations. It would also be very useful to anyone further along the path into more senior roles, since it reviews and puts into a practical context a wide range of change, behavioural and management theories.... The book is full of well-researched and academically tested information and practical guidance from successful change managers.... 5 stars: Exceptional, a "must read" for any manager or leader." * Quentin Kopp for the Chartered Management Institute Book Club *"It... includes numerous charts, graphs, and case studies in the course of exploring a change manager's processes. References and insights into how change management concepts can be applied across the board to a wide variety of scenarios makes this a solid reference." * California Bookwatch, The Business Shelf, Midwest Book Review *Table of Contents Chapter - 01: A change management perspective – Richard Smith; Chapter - 02: Defining change – Robert Cole, David King and Rod Sowden; Chapter - 03: Managing benefits: Ensuring change delivers value – Stephen Jenner; Chapter - 04: Stakeholder strategy – Patrick Mayfield; Chapter - 05: Communication and engagement – Ranjit Sidhu; Chapter - 06: Change impact – Caroline Perkins; Chapter - 07: Change readiness, planning and measurement – Nicola Busby; Chapter - 08: Project management: Change initiatives, projects and programmes – Ira Blake; Chapter - 09: Education and learning support – Richard Smith; Chapter - 10: Facilitation – Dan Skelsey; Chapter - 11: Sustaining change – Helen Campbell; Chapter - 12: Personal and professional management – Ray Wicks; Chapter - 13: Organizational considerations – Tim Cole, Martin Lunn, Una McGarvie and Eric Rouhof

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Book SynopsisSeeking a fresh perspective on one of the major issues of our day, global financial capitalism and its devastating effects on our democracies, this is an ideal text for students and teachers in the political sciences and philosophy; corporate and labor law; economic sociology; social and economic history; and industrial relations, business, and management.Trade Review'Isabelle Ferreras presents a forceful case for a very big idea. Firms, she argues, are political entities, and democracy is the right kind of governance for political entities. So firms should be governed democratically - by a bicameral body, representing workers as well as owners of capital. We urgently need creative, ambitious, constructive thinking, and Isabelle Ferreras delivers it: clearly, gracefully, and with great intellectual power.' Joshua Cohen and Joel Rogers, Apple University and University of California, Berkeley, Editor of the Boston Review and University of Wisconsin, Madison, Director, COWS'Isabelle Ferreras presents a deeply original and provocative proposal for deepening and extending the ideals of democracy in capitalist economies by democratizing the governance of corporations. She provides a powerful, nuanced critique of the autocratic forms of rule that are taken-for-granted within capitalist firms as they exist, and a compelling model of an emancipatory alternative that could be realized in the future. The book is a brilliant contribution to the kind of progressive thought desperately needed for the twenty-first century.' Erik Olin Wright, Vilas Distinguished Professor, University of Wisconsin, Madison; Past President, American Sociological Association 2011–12'An urgent and exciting contribution to the debate about corporate power and democracy: Ferreras pushes us to reach beyond the existing forms of the corporation to ask what democratic organization might look like in our workplaces.' David Singh Grewal, Yale Law School, Yale University'Democracy must not stop at the workplace door. While many have lamented the autocratic rule of corporations, Isabelle Ferreras offers a radical and exciting proposal on how democracy can be inserted into corporate governance. Arguing that workers, not just capital, are investors in enterprises, Ferreras demands that workers be granted the rights of citizenship and a role in the government of firms. With corporate power challenging democracy everywhere, Ferreras challenges workers, unions, and anyone interested in breathing life into democracy to recognize firms as political entities. She shows how to extend democratic structures into these authoritarian entities that play such a commanding role in our lives and economy.' Elaine Bernard, Labor and Worklife Program, Harvard Law School, Harvard University'Economists have long been content to describe corporations as an abstract legal shell, a 'nexus of contracts' governed by narrowly constructed notions of property rights. Political scientist Isabelle Ferreras introduces us to an alternative view of the corporation as a political association comprised of stakeholders who expect to be governed according to democratic rules and norms. In times of skyrocketing inequality, a deeper debate about the 'theory of the firm' is urgent and timely. Ferreras has launched that debate.' Christopher Mackin, American Working Capital, LLC; Rutgers School of Management and Labor Relations'A simple and radical proposal - bicameral firms - supported by a powerful analogy with the history of political democracy and by an insightful analysis of the growing tension between corporate despotism and civic equality. This is the sort of smart interdisciplinary thinking that we need to shed light on the present and feed hope for the future.' Philippe Van Parijs, University of Louvain, Hoover Chair of Economic and Social Ethics'All in all, the book is a refreshing addition to re-emerging debates on industrial democracy. It offers an exciting intellectual challenge and a creative spinning of theoretical arguments drawing on different disciplines and scholarly sources. With her brave and provocative policy contribution, Ferreras leans out from the academic ivory tower, engaging with burning social and political concerns. Her powerful and progressive language is also timely, at a moment when workers' participation is increasingly being reformulated and colonised by mainstream corporate governance and corporate social responsibility discourse. … The broader audience, particularly corporate managers, trade unionists and policy-makers of the reformist left, should welcome the publication and benefit from its engaging arguments. Be it the swansong of democracy at work, or the announcement of a social refounding of capitalism, this book guarantees food for thought and will leave the reader eager for the next instalment.' Sara Lafuente Hernández, Transfer: The European Review of Labour and Research'… the most interesting part of the book, at least for me, is the argument about why this new structure is desirable at all. That argument is built around a view of the changing nature of work in our society and the nature of the firm as an institution in which work is performed. In this sense, the book belongs to the burgeoning academic literature about the 'future of work', except that in the debate that has already become so stylized, almost ritualized, Ferreras's argument is refreshingly different and original.' Michael J. Piore, Industrial and Labor Relations Review'Aside from offering a useful historical and comparative survey of the different ways in which work is organized, the book's core insight - that a conceptual and normative account of the firm must recognize the importance of both expressive and instrumental rationality - is fundamentally sound and important. What weight we ought to accord these competing logics in the governance of the firm may not be answered completely in this work, but Ferreras has done a great service by posing the question and illuminating the stakes involved.' Abraham Singer, Perspectives on Politics'… the book is a refreshing addition to re-emerging debates on industrial democracy. It offers an exciting intellectual challenge and a creative spinning of theoretical arguments drawing on different disciplines and scholarly sources. With her brave and provocative policy contribution, Ferreras leans out from the academic ivory tower, engaging with burning social and political concerns. Her powerful and progressive language is also timely, at a moment when workers' participation is increasingly being reformulated and colonised by mainstream corporate governance and corporate social responsibility discourse. … The broader audience, particularly corporate managers, trade unionists and policy-makers of the reformist left, should welcome the publication and benefit from its engaging arguments. Be it the swansong of democracy at work, or the announcement of a social refounding of capitalism, this book guarantees food for thought and will leave the reader eager for the next instalment.' Sara Lafuente Hernández, TransferTable of ContentsIntroduction: what about the workers?; Part I. Critical History of Power in the Firm: The Slow Transition of Work from the Private to the Public Sphere: 1. Stage one: the workplace and its emergence from the household; 2. The nineteenth and twentieth centuries: workers' movements and the invention of collective bargaining; 3. The twentieth century and the ambiguities of institutional innovations in the capitalist firm; 4. The twenty-first century service economy is bringing work fully into the public sphere; Part II. What Is a Firm?: 5. Obsolete vision: instrumental rationality as the firm's sole logic; 6. Foundations for the political theory of the firm; Part III. Looking to the Future: From Political Bicameralism to Economic Bicameralism: 7. Bicameral movements: a pivotal institutional innovation for governments in democratic transition; 8. Analogy: the executive of the firm answering to a two-chamber parliament; Conclusions: a reader's guide for reflection and debate about economic bicameralism.

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Book SynopsisThis book is your ultimate practical guide to implementing Graham’s net-net stock strategy – and reaping the rewards – in today’s markets.

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Book SynopsisForeword by Seattle Seahawks quarterback Russell WilsonFrom a top mental conditioning coach—the world’s best brain trainer” (Sports Illustrated)—who has transformed the lives and careers of elite athletes, business leaders, and military personnel, battle-tested strategies that will give you tools to manage and overcome negativity and achieve any goal.He knows how to win. More, he knows the many ways-subtle, brutal, often self-inflicted-we lose. As the most trusted mental coach in the world of sports, Trevor Moawad has worked with many of the most dominant athletes and the savviest coaches. From Nick Saban and Kirby Smart to Russell Wilson, they all look to Moawad for help finding or keeping or regaining their competitive edge. (As do countless business leaders and members of special forces.) Now, at last, Moawad shares his unique philosophy with the general public. He lays out lessons he''s derived from his greatest career successes as well as personal setbacks, the game-changing wisdom he''s earned as the go-to whisperer for elite performers on fields of play and among men and women headed to the battlefield. Moawad''s motivational approach is elegant but refreshingly simple: He replaces hardwired negativity, the kind of defeatist mindset that''s nearly everybody''s default, with what he calls neutral thinking. His own special innovation, it''s a nonjudgmental, nonreactive way of coolly assessing problems and analyzing crises, a mode of attack that offers luminous clarity and supreme calm in the critical moments before taking decisive action. Not only can neutral thinking raise your performance level-it can transform your overall life. And it all starts, Moawad says, with letting go. Past failures, past losses-let them go. The past isn''t predictive. If you can absorb and embrace that belief, everything changes. You''ll instantly feel more calm. And the athlete-or employee or parent or spouse-who''s more calm is also more aware, and more times than not ... will win.Trade Review“ In this book, you’ll learn how to use the same concepts I employ on the field in your life.” — Russell Wilson, Seattle Seahawks quarterback and Super Bowl champion “ Everyone must check out my dear friend, legend, and mental coach Trevor Moawad’s new book It Takes What It Takes. The Daily Vitamin you need.” — Ciara “To be a champion on and off the field, it takes not only being in peak physical condition but being in top mental condition as well. I have had the good fortune to work with Trevor for a number of years and he is very trustworthy and one of the top individuals in this space. This book will give you a front-row seat to some of the powerful concepts our coaches and players have had unique access to.” — Jimbo Fisher, head football coach, Texas A&M University “I have had the pleasure of working with Trevor for the past eighteen years, and if gold medals were awarded for commitment, honesty, and integrity, Trevor would certainly be a triple gold medalist. His tireless dedication to the athletes he works with is without equal. I have learned from Trevor and I depend on him for valuable advice in my own work.” — Michael Johnson, four-time Olympic gold medalist and president of Michael Johnson Performance “The field of sport psychology and its discipline of mental conditioning has grown dramatically within the past fifteen years, and Trevor Moawad has been at the center of its impact. I have been a colleague of his for eighteen years, and Trevor has not only navigated this field with some of the best college football programs, elite athletes, military, and top corporations, but he has dominated it. This book is a must read for players, coaches, CEOs, and everyone else wanting to improve their mindset!” — Chad Bohling, New York Yankees director of mental conditioning and Dallas Cowboys mental conditioning consultant “Trevor Moawad has a unique understanding of the truth about human behavior, and this book provides the tools needed to acquire the outcomes that we desire. He has the gift of making incredibly complicated realities simple so that as a head coach in an NCAA Power 5 Conference, I can take decisive action today that will help me get what I want. There are no shortcuts...This book gives you a front seat into what he has done for me, Nick Saban, Jimbo Fisher, Kirby Smart, and countless others for the last eighteen years.” — Mel Tucker, head football coach, University of Colorado “I train my body relentlessly in order to be prepared for competition. Working with Trevor on having a neutral mind has given me the same tools mentally and allowed me to build an invincible mind.” — Marcus Stroman, pitcher, New York Mets “The mind is so incredibly powerful, and Trevor does a great job of teaching how we can apply his lessons about neutral thinking to improve our performance in our everyday lives. It’s not only critical to understand what you need to do to achieve your personal and professional goals but also what behaviors you need to eliminate. Regardless of your vocation, Trevor can help you change the way you think, talk, and live.” — Lawrence Frank, president of basketball operations, LA Clippers “Trevor has had the unique ability to establish relevance with some of the most powerful sport leaders, athletes, and programs in the world. He not only built these relationships, but has sustained them, and continually found ways to add value.” — George Pyne, founder and CEO of Bruin Sports Capital “Trevor is at the top of his game when it comes to mental conditioning. His advice is invaluable on and off the field, in the classroom as well as in the boardroom. This book is a must read for anyone looking to step up their game and realize their true potential.” — Christopher Brearton, chief operating officer of MGM Studios and board member of USA Swimming

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Book SynopsisMagnus Walker grew up in Sheffield and first fell in love with cars as a 10-year-old, after a trip to the 1977 London motor show. He moved to Los Angeles as a teenager and established Serious Clothing, outfitters to Madonna, Alice Cooper, Motley Crue and a host of rock stars, before developing properties in Downtown LA and expanding into the film location business. Today he is one of the world's most prominent collectors and modifiers of Porsche 911s.Trade ReviewAn underground hero * Top Gear *Magnus Walker has rewritten the American dream for a whole new generation... a tale of grit, talent, good timing and a little bit of luck. -- Chris Knapman * Daily Telegraph *Magnus is a fascinating guy... a modern renaissance man. * Jay Leno *Magnus has captured the imagination of hundreds of thousands of motoring enthusiasts with his unrelenting passion * Total 911 *One of the most recognisable characters in the automotive world * Need For Speed *

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Book SynopsisTrade Review“This book will make you fret and question your moral integrity.”—Financial Times“Guilluy, whose work is not universally admired in France, particularly by academic geographers and many on the left, seems to have seen it all coming. So there will be considerable interest in his latest work, published in French as Le Crépuscule de la France d’en haut in 2016 and now, by Yale. In a further development of his now-familiar argument, he tackles head on – and with great virulence – the flip side of La France périphérique, those he considers largely responsible for the country’s profound social, economic and political dislocation: hipsters, who the French call bourgeois-bohèmes or bobos.”— Jon Henley, The Guardian“An indispensable guide to understanding the fears and frustrations of an increasingly permanent underclass—not just in France, but throughout the world. . . . Disturbing and affecting . . . [Guilluy] has hit on something profound that extends well beyond the borders of France.”—Jonathan A. Knee, New York Times“[Guilluy] argues that France now has all the conditions in place for a ‘slave rebellion.’ . . . [His] polemic seems all the more prescient in light of the gilets jaunes protesters, who have caused havoc in Paris.”—Philip Delves Broughton, Wall Street Journal"This is a book with direct relevance outside France. Observing that metropolisation is “the domestic corollary of globalisation”, Guilluy cites London as “the quintessential ... citadel city”. Condemning elites, speaking up for the disregarded, he writes scathing, analytical Marxist class history very effectively...essential reading"— David Sexton, Evening Standard"This is indeed a remarkably prescient and powerful work, which not only is a frightening and accurate analysis of what seems to be happening right now in France, but also may well be an insight into what happens next." — Andrew Hussey, Literary Review“Written long before the riots began, this acute analysis explains the gilets jaunes” —Peter Conradi, Sunday Times (London)“Writing two years before the advent of the Gilets Jaunes (Yellow Vests), Guilluy convincingly shows how, once again, it’s all about class struggle.”—Pepe Escobar, Asia Times“There is much that is true in Guilluy’s book” —Lara Marlowe, The Irish Times “The book is already a cultural phenomenon” — John Tomaney, LSE Review of Books

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Book SynopsisThe second edition of the essential guide, updated with new research and observations to help twenty-first century organizations create models for effective collaboration.Collaborative skills have never been more important to a company’s success and these skills are essential for every worker today.

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Book SynopsisText in Arabic. In this long-running business best-seller, Michael Gerber dispels the myths surrounding starting your own business and shows how commonplace assumptions can get in the way of running a business. He walks you through the steps in the life of a business from entrepreneurial infancy, through adolescent growing pains, to the mature entrepreneurial perspective, the guiding light of all businesses that succeed. He then shows how to apply the lessons of franchising to any business whether or not it is a franchise. Finally, Gerber draws the vital, often overlooked distinction between working on your business and working in your business. After you have read Khurafat Riyadat Al-Aamal, you will truly be able to grow your business in a predictable and productive way.Trade Review[written by] the World's #1 Small Business Guru Inc. Magazine Gerber powerful insights have given thousands of entrepreneurs new control over their businesses... Success Magazine Gerber loves to exhort people to develop powerful visions for their companies Fortune

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Book SynopsisTable of ContentsPART I: THE TRAVELING PUBLIC AND TOURISM PROMOTERS Introducing the World's Largest Industry, Tourism Marketing to the Traveling Public Delivering Quality Tourism Services Bringing Travelers and Tourism Service Suppliers Together Capturing Technology’s Competitive Advantages PART II: TOURISM SERVICE SUPPLIERS Transportation Accommodations Food and Beverage Attractions and Entertainment Destinations PART III: THE TOURISM ENVIRONMENT Economic and Political Impacts of Tourism Environmental and Social/Cultural Impacts of Tourism Sustaining Tourism's Benefits The Future of Tourism

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Book SynopsisAll the Math Your 4th Grader Needs to SucceedThis book will help your elementary school student develop the math skills needed to succeed in the classroom and on standardized tests. The user-friendly, full-color pages are filled to the brim with engaging activities for maximum educational value. The book includes easy-to-follow instructions, helpful examples, and tons of practice problems to help students master each concept, sharpen their problem-solving skills, and build confidence.Features include:â A guide that outlines national standards for Grade 4â Concise lessons combined with lot of practice that promote better scoresâin class and on achievement testsâ A pretest to help identify areas where students need more workâ End-of-chapter tests to measure studentsâ progressâ A helpful glossary of key terms used in the bookâ More than 1,000 math problems with answersTopics covered:â Adding and

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Book SynopsisAll the Math Your 5th Grader Needs to SucceedThis book will help your elementary school student develop the math skills needed to succeed in the classroom and on standardized tests. The user-friendly, full-color pages are filled to the brim with engaging activities for maximum educational value. The book includes easy-to-follow instructions, helpful examples, and tons of practice problems to help students master each concept, sharpen their problem-solving skills, and build confidence.Features include:â A guide that outlines national standards for Grade 5â Concise lessons combined with lot of practice that promote better scoresâin class and on achievement testsâ A pretest to help identify areas where students need more workâ End-of-chapter tests  to measure studentsâ progressâ A helpful glossary of key terms used in the bookâ More than 1,000 math problems with answersTopics covered:â Opera

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Book SynopsisWhat is talent? How do you get the best out of yourself? What are the secrets of leadership?In Edge, Ben Lyttleton gets unprecedented access to some of the world's top football clubs to discover their innovative methods for developing talent and reveals how we can use them in our everyday lives. Elite teams now look for an edge by improving the intangible skills of their players above the shoulder'. Liverpool's approach to talent will make you more creative. Chelsea's culture will improve your resilience. Didier Deschamps will improve your leadership skills. Xavi Hernandez will help you make better decisions. But how?Football is the most hot-housed, intense, financially profitable talent factory on the planet. It's time we woke up to the lessons it can provide.We all want to have an edge. This is your chance to find oneTrade Review‘I devoured this. Lyttleton's journey to the fringes of sporting thought, greedily absorbing innovations as he goes, translates into a pacy, thought-provoking work that reveals just how nuanced sporting – and indeed business – success is in the modern world. The insight into born leaders such as Didier Deschamps, who flex their style rather than their authority, is compelling, as too are the regular reminders of the capacity for old-fashioned qualities such as cohesion and resilience to trump skill and potential. Are enough businesses playing the equivalent of head-up football with their talent and resources? They may start to after reading this.’ – Duncan Craig, Sunday Times ‘A fascinating look at the approaches of some of European football's most impressive clubs – as well as some overachieving underdogs. Lyttleton eschews tired clichés, and instead challenges the consensus to present a fascinating insight into the intricacies of running a modern football club’ – Michael Cox, author of The Mixer ‘The most captivating football book I have read. The detailed insight from the game's biggest names is fascinating and each chapter left me feeling inspired and motivated.’ Dean Jones, Bleacher Report ‘Remarkable access to some of the biggest names in football – a tour of the game’s new thinking, written up with great fluency.’ – Simon Kuper, Contributor, Financial Times ‘Full of fascinating ideas – this book make will make you think!’ – Wim Jonk, Cruyff Football ‘A fascinating read … Inspiring for anyone who wants to learn how to be successful.' – Marcus Christenson, The Guardian 'Anyone looking to improve themselves as well as others should read this book.’ – Alex Inglethorpe, Liverpool FC Academy Director ‘If you want to be a coach, manager or successful company director, you should read Edge as it’s inspiring and will give you tips from those who have done it' – Petr Cech

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Book SynopsisRobert Jones’ Makeup Masterclass is a comprehensive guide to makeup that is organized from beginner to pro. You can start at your skill level and learn! This all inclusive guide to the makeup brush is a full beauty education for women (and men!) of all ages and skill levels. Robert Jones' Makeup Masterclass features lessons for people of all skill levels; from the makeup-challenged to those who are ready to take their skills to the professional level. This guide book includes: Step-by-step photos to build your makeup repertoire and maximize natural beauty at any age Techniques to highlight your best traits and build your confidence as a makeup artist Before-and-after photos to help you achieve looks for any skin tone Basic products and tools you should have in your makeup drawer Extensive product information to help you make smart purchases Tips for organizing your makeup—know what to keep and what to toss Secrets about product shelf-life and makeup ingredients you should know before buying Tips and tricks to help you achieve your desired effect, shape your face, and find quick fixes for problem areas (dark circles, age spots, thin lips, uneven skin tone, and more) Helpful Q&As in every chapter Quick-reference index Robert Jones’ Makeup Masterclass is about more than dramatic transformations. It’s for honing makeup artistry and building confidence for a beautiful result. Table of Contentsintroduction chapter 1 tools of the trade chapter 2 color theory chapter 3 skin deep chapter 4 face map chapter 5 eye basics chapter 6 eye masterclass chapter 7 getting cheeky chapter 8 pout perfect chapter 9 beauty at any age afterword acknowledgments about the author index

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Book SynopsisThis brand strategy book is a carefully curated collection of the best brand-thinking over the last decade or so, adapted specifically for our time. Use it to position your brand and to stand out amongst the competition. Give your brand a personality people can identify with. Give folks good reason to stay loyal, and to support and cheer on your brands next project. Strong brands are more profitable, attract the best talent, and are highly valued. This book is a toolbox for everyone who sees the value of digging a little deeper, to aim much higher.

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Book SynopsisMany senior executives talk about information as one of their most important assets, but few behave as if it is. They report to the board on the health of their workforce, their financials, their customers, and their partnerships, but rarely the health of their information assets. Corporations typically exhibit greater discipline in tracking and accounting for their office furniture than their data. Infonomics is the theory, study, and discipline of asserting economic significance to information. It strives to apply both economic and asset management principles and practices to the valuation, handling, and deployment of information assets. This book specifically shows: CEOs and business leaders how to more fully wield information as a corporate asset CIOs how to improve the flow and accessibility of information CFOs how to help their organizations measure the actual and latent value in their information assets. More directlTrade ReviewBecoming data-driven is not just a game, it’s a serious business contest that Laney shows you how to win. The insights, frameworks, and real-world examples throughout this book provide a complete picture of why and how to become an information-savvy organization.-Judd Williams, Chief Information Officer, NCAALaney’s work redefines information as a true strategic asset, and shows how we CDOs can be instrumental in unlocking new ways for companies to grow and be relevant in the new connected modern economy. -Rajeev Kapur, Chief Data Officer, Kimberly-ClarkWe will one day look back at Doug's work and say, it is the groundbreaking work that firmly put data and data leadership in the middle of the business arena not as the white elephant, but as the phoenix; a formal player at the boardroom table.-Althea Davis, Chief Data Officer, ABN AMRODoug Laney has put together a smart, practical book that applies traditional rules of business economics to the emerging information marketplace. Infonomics is an excellent field guide to knowing what actions can be taken to better measure, manage and monetize your company's data assets now and in the future.-Dr. Jim Short, Lead Scientist and co-founder of the Center for Large Scale Data Systems (CLDS) at the San Diego Supercomputer CenterInfonomics provides a broad, deep and practical framework that information professionals can build on; it's full of real world illustrations and I think it is a seminal work. If you are serious about "treating information as an asset" then Infonomics is a must read. -Phillip Radley, Chief Data Architect, BT Group, plc. (British Telecom)Infonomics is a must read for business leaders who intend to succeed in data monetization, a requisite organizational capability for firms competing in the Digital Economy. Doug offers rich examples and detailed foundations that leaders can draw upon as they formulate their data strategies.-Dr. Barbara Wixom, Principal Research Scientist, MIT Sloan Center for Information Systems ResearchDoug Laney brings decades of practical experience to Infonomics, providing a stepwise framework for C-level executives to answer the ‘Why' to monetize data question, as well as how to operationalize the monetization of data throughout the enterprise and position themselves to innovate, compete and lead in their markets. I recommend this book as a must read to enable full potential of all the idle data in your enterprise.-Gokula Mishra, Senior Director, Global Data & Analytics, Supply Chain, McDonald’s CorporationThrough a myriad of relevant examples, Doug successfully brings together data management, analytics, and economics in a book that offers practical guidelines to manage, improve, and monetize an organization's data assets. The book is not only a must read for Chief Data Officers, but for any other executive interested in succeeding in the Information Age.-Leandro Dallemule, Chief Data Officer, AIGThank you Doug for an engaging read and for giving Data a well-deserved "seat at the table." This is a must have book, not only for CDO’s, CIO’s and Data Strategists but, for any executive interested in creating a data driven, info-saavy company. Laney serves up a treasure trove of insights and observations, while also asking some embarrassingly basic questions that beg to be answered by most companies.-Dianna Serio, SVP, Enterprise Data Strategy, First American Financial CorpThe secret is out now. Infonomics encapsulates the characteristics comprising the kinds of companies we favor: they treat and deploy their information as an asset, and fully appreciate its economic value. Since Laney’s pioneering work in data warehousing, he has had a sense of information as something other than a business byproduct or occasionally-interesting resource, and has now graciously passed this on to the rest of us.-Warren Weiss, General Partner, Foundation Capital Since the dawn of data warehousing, information’s real and potential value to organizations in every industry and geography has skyrocketed to the point of underpinning the global economy today. But little has been explored about how to fathom and harvest this value. Infonomics provides the foundation to master what has been intuitively known for years, but not well understood at all. It is essential reading for all corporate management, not just ‘data folks.’"-Bill Inmon, renowned "Father of the Data Warehouse Concept," author and entrepreneurInfonomics is a pragmatic handbook for C-level executives that will enable them to speak, collaborate, and take action on their newest and most valuable asset: information. Laney is spot on by elevating the "asset status" of information…one to be curated, enriched, protected and monetized judiciously. -Steve Bakalar, VP, Digital Transformation, Georgia-PacificAs it dawns to us what it means to be in the Information Age, our society find itself poorly equipped with the tools, language and levers needed to manage this resource effectively. While qualifying and quantifying information value may not be obvious, Doug Laney shows it can be done. Filled with real-world examples, simple frameworks and straightforward practical advice, Infonomics will benefit business leaders, information professionals and policy-makers alike.-David Vaz, Data Governance and Stewardship, National Australia BankReading Infonomics will be engaging and will constantly trigger thoughts of value creation opportunities awaiting organizations, including ones that are immediate. I highly recommended reading this book regardless of your industry or organizational role.-Evon Jones, Diversified former CIO Bausch & Lomb, Liz Claiborne and Hallmark CardsInfonomics is everything you always wanted to know about how to treat and benefit from information as an actual corporate asset, but didn’t even know how or what to ask. It is a must read by CEOs, CMOs, CFOs, CIOs, business leaders, enterprise architects, and everyone involved with data. -Maurice Levy, Retired CEO and chairman, Publicis GroupeDoug Laney's, Infonomics, is an engaging read with interesting twists and turns for valuing data assets. I found myself looking forward to every "next chapter." As a current CDO, this book will become one of my most valuable "go to" resources. Thank you, Doug, for this thought provoking read.-Sherri Zink, SVP and Chief Data Officer, BlueCross BlueShield of TennesseeInfonomics is a must-read for anyone interested in profiting from or managing the rapidly growing information assets held by businesses. It also provides important insights for accountants, who should be thinking about information assets and how they might be reported to business stakeholders. Laney’s engaging style and careful thinking make for a compelling read. -Jon Davis, University of Illinois School of Business, Accountancy Department HeadDoug Laney's well-researched and compelling text is a much-needed breath of fresh air. Laney formalizes the case for finally treating information as the truly valuable asset that it is. Infonomics challenges longheld—and, quite frankly, largely dated—beliefs about data, governance, and IT roles. It may well make you and your organization uncomfortable in the short term—and that's a good thing. -Phil Simon, award-winning author of Analytics: The Agile Way and faculty member at the Arizona State University W. P. Carey School of BusinessInfonomics easily provides the clearest thought leadership for companies on the true economic value of information. In time, textbooks will be rewritten and balance sheets recalculated to account for the monetary value of information. Doug is pioneering the establishment of this new asset class with inspiring examples, useful metrics and sound logic. -Brandon Thomas, Chief Data Officer, Zions BankDoug Laney makes a compelling case for accounting for information as a corporate asset. Infonomics expertly guides organizations to uncover their hidden treasures and realize economic benefits from information assets. A must read for all CIOs." -Cherif Amirat, Ph.D., Chief Information Officer, IEEEThis is a well-written book in the emerging area combining both information and economics. We've heard enough times that data/information is an asset without any proper blueprint but this book outlines clearly how to measure, manage and monetize information as an asset. This will be the new "Tesla" concept book in the new information and economics arena.-Vijay Thiruvengadam, Executive Director for Decision Support and Analytics, University of Michigan Laney was one of the first experts to identify and call out the power of Big Data. Now, in Infonomics, Laney issues a call to action. This book is a welcome addition to the emerging body of serious literature on the power of data in an Age of Information.-Randy Bean, CEO and Founder of NewVantage Partners LLC, and thought-leader and contributor to Forbes, MIT Sloan Management Review, Harvard Business Review, and The Wall Street Journal. This book is essential for any CDO or aspiring CDO. More importantly it should be read by all CEO's who wish to lead a data driven business. The ideas, concepts and examples are well thought through and are rigorous. This will be perpetually on my shelf and on my recommended list.-Peter Jackson, Head of Data, Southern Water, UKI’ve seen how hard this is first hand to transform a business from a product/feature based organization to one that is not only data driven, but competes based on data assets. Infonomics is a great, comprehensive view on how to approach this change and all the considerations to account for through the journey. -Corey Ferengul, Executive-in-Residence, Hyde Park Venture PartnersHis book Infonomics, one of the most interesting I have reviewed in a long time, is about monetizing, managing, and measuring information as an asset for competitive advantage. (...) This type of holistic thinking is typical of business operations and facilitates the showcasing of how information can be put at the service of the business to create new value and economic growth.(...) The result is an impressive condensation of actionable knowledge that reads well and constitutes a deep source of inspiration and guidance for C-suite executives who care about the linkage between information and competitive advantage, improving how information is accessed and used, and realizing the actual and latent value of information assets.- Alessandro Berni, Computing ReviewsTable of ContentsPART I: MONETIZING INFORMATION AS AN ASSET; 1. Why Monetize Information; 2. Top Ways to Monetize Information; 3. Methods for Monetizing Information; 4. Analytics: The Engine of Information Monetization; PART II: MANAGING INFORMATION AS AN ASSET; 5. Information Management Maturity and Principles; 6. Information Supply Chains and Ecosystems; 7. Leveraging Information Asset Management Standards and Approaches; 8. Applied Asset Management for Improved Information Maturity; PART III: MEASURING INFORMATION AS AN ASSET; 9. Is Information an Asset?; 10. Who Owns the Information?; 11. Quantifying and Accounting for Information Assets; 12. Adapting Economic Principles for Information; 13. Infonomics Trends; APPENDIX; A. Information Management Maturity Challenges; B. Landmark Legal Rulings Related to Information Property Rights

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Book SynopsisWhether you're taking the CPHIMS exam or simply want the most current and comprehensive overview in healthcare information and management systems today, this completely revised and updated fourth edition has it all. But for those preparing for the CPHIMS exam, this book is also an ideal study partner. The content reflects the outline of exam topics covering healthcare and technology environments; clinical informatics; analysis, design, selection, implementation, support, maintenance, testing, evaluation, privacy and security; and management and leadership. Candidates can challenge themselves with the sample multiple-choice questions given at the end of the book.The benefits of CPHIMS certification are broad and far-reaching. Certification is a process that is embraced in many industries, including healthcare information and technology. CPHIMS is recognized as the gold standard' in healthcare IT because it is developed by HIMSS, has a global focus and is valued by clinicians aTable of ContentsPreface. Acknowledgments. Editor. Section I HEALTHCARE AND TECHNOLOGY ENVIRONMENTS. 1 Healthcare Environment. 2 Technology Environment. Section II CLINICAL INFORMATICS. 3 Clinical Informatics. Section III HEALTHCARE INFORMATION AND SYSTEMS MANAGEMENT 4 Analysis. 5 Design. 6 Selection, Implementation, Support and Maintenance. 7 Testing and Evaluation. 8 Privacy and Security. Section IV MANAGEMENT AND LEADERSHIP. 9 Management and Leadership. 10 Questions. 11 Answer Key. Index.

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Book SynopsisBased on a popular class taught by a Harvard Business School professor.If you're not a numbers person, then finance can be intimidating and easy to ignore. But if you want to advance in your career, you'll need to make smart financial decisions and develop the confidence to clearly communicate those decisions to others.In How Finance Works, Mihir Desai--a professor at Harvard Business School and author of The Wisdom of Finance--guides you into the complex but endlessly fascinating world of finance, demystifying it in the process.Through entertaining case studies, interactive exercises, full-color visuals, and a conversational style that belies the topic, Professor Desai tackles a broad range of topics that will give you the knowledge and skills you need to finally understand how finance works. These include: How different financial levers can affect a company's performance The different ways in which companies fund their operations and investments Why finance is more concerned with cash flow than profits How value is created, measured, and maximized The importance of capital markets in helping companies grow Whether you're a student or a manager, an aspiring CFO or an entrepreneur, How Finance Works is the colorful and interactive guide you need to help you start thinking more deeply about the numbers.Trade Review"If you're intimidated by all things finance and accounting, How Finance Works: The HBR Guide to Thinking Smart About the Numbers will give you the confidence you've been lacking." — Small Business Trends (smallbiztrends.com)Advance Praise for How Finance Works:Helen Riley, Chief Financial Officer, Google X--"Mihir's book provides the perfect combination of intuitive explanations, contemporary examples, and rigor so that both finance pros and novices can truly enhance their capabilities."Marne Levine, Chief Operating Officer, Instagram--"Informative and engaging, this book . . . is a must-read for business students and aspiring business leaders--or anyone looking to deepen their understanding of finance."Sarah Kauss, founder and CEO, S'well--"Professor Mihir Desai's advice--both practical and witty--was an inspiration when I was a student at Harvard Business School. . . I'm thrilled that he's written this book so that even more people can benefit from his wisdom!"Aswath Damodaran, Professor of Finance, NYU Stern School of Business; author, The Little Book of Valuation--"Mihir Desai's book on how finance works is masterful at laying bare the simple truths and the commonsense principles that underlie much of finance. . . readers, no matter what their background or interests, will come out more informed and enlightened by the journey."David Wolfson, Executive Director, Milbank, Tweed, Hadley & McCloy--"For anyone who wants to be able to utilize financial information. . . How Finance Works provides clarity and guidance to what can be, for many, an intimidating arena."Michael Jaff, MD, President, Newton-Wellesley Hospital--"Finally, someone has provided a mechanism for gaining intuition about finance for those of us who deliberately avoided any financial studies in school."Cyrus Taraporevala, President and CEO, State Street Global Advisors--"Professor Desai has accomplished a rare feat: transforming the typically complex and often dry subject of finance into a lively and accessible tour de force, without trivializing its importance."Jennifer Morgan, President, Americas and Asia Pacific Japan, SAP--"Mihir manages to make finance fun and accessible--and, by the end of it, you'll have the confidence, intuition, and understanding you need to succeed as a leader or executive in any organization."

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Book SynopsisA new classic, recommended by leaders and media around the worldIn this bestselling book, authors Jeff Dyer (Innovation Capital and The Innovator's Method), Hal Gregersen (Questions Are the Answer), and Clayton M. Christensen (The Innovator's Dilemma, The Innovator's Solution, and How Will You Measure Your Life?) build on what we know about disruptive innovation to show how individuals can develop the skills necessary to move progressively from idea to impact.By identifying the winning behaviors of the world's best innovators--from leaders at Amazon and Apple to those at Google, Tesla, and Salesforce--Dyer, Gregersen, and Christensen outline five discovery skills that distinguish innovative entrepreneurs and executives from ordinary managers: associating, questioning, observing, networking, and experimenting. Through real-world stories, the authors show you how to evaluate and develop your own innovator's "DNA code," including advice for how you can use the five skills to generate ideas, collaborate with colleagues to implement them, and sharpen your organization's competitive edge by building innovation skills into its culture. This innovation advantage will translate into a premium in your company's stock price--an innovation premium--which is possible only by building the code for innovation right into your organization's people, processes, and guiding philosophies. This book shows you how.Now updated with a new preface and fresh examples, The Innovator's DNA is more than ever the essential resource for individuals, managers, and teams who want to strengthen their innovative prowess.Trade ReviewAdvance Praise for the Updated Edition of The Innovator's DNA:"The process of low-end disruption is beautifully described in Clayton Christensen's series of books: The Innovator's Dilemma, The Innovator's Solution, and The Innovator's DNA. If you haven't read them, you should." -- TechCrunch"Businesses worldwide have been guided and influenced by The Innovator's Dilemma and The Innovator's Solution. Now The Innovator's DNA shows where it all starts. This book gives you the fundamental building blocks for becoming more innovative and changing the world." -- Marc Benioff, Chairman and co-CEO, Salesforce"The Innovator's DNA is the 'how to' manual to innovation and to the fresh thinking that is the root of innovation. It has dozens of simple tricks that any person and any team can use today to discover the fresh ideas to solve important problems. Buy it now and read it tonight. Tomorrow you will learn more, create more, inspire more." -- Scott D. Cook, cofounder and Chairman of the Executive Committee, Intuit"Having worked with Clayton Christensen on innovation for over a decade, I can see that The Innovator's DNA continues to stretch our thinking with insights that challenge convention and enable progress in the important cause of innovation . . . so critical to competitiveness and growth." -- A. G. Lafley, retired Chairman of the Board and CEO, Procter & Gamble

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Book SynopsisIntegrating theory and research from social psychology, political science, sociology, and history, Mols and Jetten systematically investigate why prosperity and success can also fuel intolerance, social unrest, and intergroup hostility. The Wealth Paradox provides a timely and important re-evaluation of the role that economic forces play in shaping prejudice.Trade Review'Mols and Jetten present a compelling case for the importance of the wealth paradox. This timely and fascinating book should serve as essential reading for all those interested in the continuing debate about economic conditions and hostilities towards minorities and newcomers.' Maykel Verkuyten, Universiteit Utrecht, The Netherlands'A game-changer! Analyses of xenophobia typically focus on the anxieties of those at the bottom of the hierarchy. The authors carefully unsettle the academic and lay assumptions behind that focus and problematise the status concerns of the comparatively well-off. This is a provocative book of immense contemporary significance.' Nick Hopkins, University of Dundee'The Wealth Paradox is a timely, clear and important corrective to the traditional social science assumption that only harsh times and contexts produce xenophobia and prejudice. Mols and Jetten integrate data and theory from history, social psychology, political science and psychology to craft an analysis of relative advantage that will change the way we think about the relationship between wealth and prejudice.' Heather Smith, Sonoma State University, California'This book is an impressive deep dive into the motives of 'people from relatively well-to-do circles', uncovering their leadership role in the protests of the less privileged. The scientific analysis of how and why prosperity also affects intergroup relations calls for a collective responsibility for combatting increasing global inequality.' Inga Jasinskaja-Lahti, University of Helsinki, Finland'… this book deserves an audience beyond academia: this is myth-busting at its most politically useful.' The Times Higher Education SupplementTable of ContentsPart I. What We Know (Or Think We Know): 1. Recognising the elephant; 2. Tracing the origins of 'harsh times' assumptions; 3. Empirical evidence for the 'harsh times producing hard attitudes' hypothesis; Part II. Broadening our Horizon: The 'Wealth Paradox': 4. Rethinking the relationship between wealth and tolerance: national, regional and local trends; 5. Development aid, charitable giving and economic prosperity; 6. The relative nature of wealth; Part III. Understanding the 'Wealth Paradox': 7. Towards an explanation of the wealth paradox: introducing social identity theorising; 8. The wealth paradox explained; 9. The missing link: crafty politicians galvanising latent sentiments; Final words.

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Book SynopsisNew York Times bestselling author Rodd Wagner and Gallup Vice Chairman Gale Muller explore the crucial dimensions of a successful partnership and the stories of famous pairs who epitomize those elements. Many of the greatest accomplishments can only be reached by two people working together. Tenzing and Hillary were first to scale Everest. Malone and Stockton were the key to each other s success on the basketball court. Eisner was never as effective at Disney without Wells. But while some partnerships reach great heights, others fall short. Why do some people click while others clash? What do great pairs have in common? And what can you learn from the most powerful partnerships to strengthen collaboration in your work and life? Based on Gallup s groundbreaking research, Power of 2 details the eight elements that prepare partners to succeed in their most important endeavors. Rodd Wagner and Dr. Gale Muller share the science and the secrets of successful collaboration. Mixing key insights about human nature, field-tested discoveries, and the inspiring stories of partnerships that reached the pinnacle, Power of 2 will change the way you think about working with someone else.

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Book SynopsisAward-winning sales coach Jeff Shore shows sales professionals how to apply buyer psychology to personalize follow-ups, serve customersâand seal the deal faster.What does a sales professional do when the customer says, âœNot yetâ?Companies have invested thousands and even millions of dollars in CRM technology over the past decade, but frontline salespeople and sales executives alike are still groping for solutions. The problem of driftâa common phenomenon in which a prospect simply forgets about the product offering and goes darkâis persistent and rampant. Technology doesnât change behavior on its own. Behavior is changed by adopting better habits. The fact is 44 percent of salespeople give up after one follow-up attempt. That sad reality presents a genuine opportunity.In Follow Up and Close the Sale, Jeff Shore offers research-based insights into the customerâs buying journey to teach sales professionals how to: Table of ContentsFOREWORD: Salespeople Don’t Follow Up by Jeb Blount ACKNOWLEDGMENTS INTRODUCTION PART IMINDSET1 The Why of Follow-Up 2 Falling in Love with Follow-Up 3 Fighting Resistance PART IISTRATEGY4 Setting Up the Follow-Up 5 How Not to Get Eliminated 6 Speed: Your Secret Superpower 7 Making It Personal PART IIIEXECUTION8 Planning for Follow-Up Success 9 Selecting the Right Follow-Up Method 10 Phone Follow-Up 11 Email Follow-Up 12 Text Message Follow-Up 13 Video Follow-Up 14 Unique Follow-Up Methods 15 Follow-Up Scripts 16 The Perfect Lead Conversion Hour 17 Waking Up Old Leads 18 When to Let Go PART IVKILLIN’ IT19 The 1 Percent Club 20 Beyond 1 Percent NOTES INDEX

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Book SynopsisA Creative-Thinking Toolbox Looking for a unique invention, an untapped market for an existing product, or a new solution? Stretch and flex your mental muscles with Thinkpak, a creative-thinking tool designed by Michael Michalko, author of the groundbreaking book Thinkertoys. This deck of illustrated idea-stimulating cards distills Michalko’s proven methods, allowing you to view challenges in a new light. Shuffle, mix, and match the cards to spark fresh insights, then use the critical evaluation techniques to test, shape, and refine your original ideas into realistic creations. Filled with thought-provoking questions and examples of the techniques put to use, Thinkpak provides endless creative fuel to fire up the imagination.

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Book SynopsisTrue Colors, written by Keith Recker, presents the work and vision of 26 natural dye artists from around the world, opening a window into their culture, their lives, and the power of colour. The artist’s stories are organized by colour and begin with white, traveling through the spectrum to blues, purples, reds, pinks, golds, arriving at varying hues of green. The colours are as extraordinary as the artists themselves: Handmade paper dyed with indigo in Ghana. Rare greens from a fungus-infested plant that grows in the Peruvian jungle. Blues that adorned ancient Briton warriors rediscovered in a Norwich studio. Purples from shellfish collected along the western coast of Mexico. Vivid coral dyes obtained from mushrooms foraged in northern California. New to this paperback edition is a chapter about Heartwear, a collaborative of artists and fashion designers who have created and supported indigo-dyeing projects from Benin to Morocco to India and beyond. Natural pigments aren’t limited to cloth dyeing. They find their way into ceramic tile, glassware, pottery, artists’ paints and pastels, all explored in Recker’s lyrical narrative. Keith Recker is the perfect person to collect and share these timeless stories. His years of global travel, working with artisan groups and individuals as well as connecting them to influential designers in the fashion and interiors industries, put this book right on trend. Gorgeous, carefully curated photography connects the colours to ancient traditions and to the artists. True Colors provides an immersive visual experience and an inspiring travelogue of personal stories and practical information.

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Book SynopsisLa productividad cristiana no se trata de alcanzar todas nuestras metas y ser exitosos; la productividad cristiana se trata de servir.

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Book SynopsisA timely, must-have guide to understanding and overcoming bias in the workplace, from the experts at FranklinCovey. Unconscious bias affects everyone. It can look like the disappointment of an HR professional when a candidate for a new position asks about maternity leave. It can look like preferring the application of a red brick university graduate over one from a state school. It can look like assuming a man is more entitled to speak in a meeting than his female junior colleague. Ideal for every manager who wants to understand and move past their own preconceived ideas, Unconscious Bias explains that bias is the result of mental shortcuts, our likes and dislikes, and is a natural part of the human condition. And what we assume about each other and how we interact with one another has vast effects on our organisational success - especially in the workplace. Teaching you how to overcome unconscious bias, this book provides more than thirtTrade Review“People matter! Every person has bias. Thus, bias matters. We must recognize that bias is a fact of life and that it must be addressed—within ourselves as well as with others. Authors Fuller, Murphy, and Chow have written a profound book that practically informs and educates while providing helpful tools to recognize and address bias. They show how to adjust our paradigms, setting us up for success—personally, professionally, and as a society.” —Cynt Marshall, CEO of the Dallas Mavericks "Never has a book been more timely than The Leader's Guide to Unconscious Bias is today. Leaders, executives, team members—we need this book to lift the human experience. Read it, put it into practice, and share it with others. Thank you to these three authors for giving us a clear path forward and the tools to help us address our bias." —Greg Moore, partner at Deke Digital and former cochair of the Pulitzer Prize Board “Seldom has a book been more needed for the success of our organizations and society! Leaders who choose to discover their unconscious bias will be positioned to significantly increase the trust within their teams and in their leadership. This valuable book lays out a tangible and useful process for any leader to both understand and take action on their bias.” —Stephen M. R. Covey, New York Times bestselling author of The Speed of Trust and Smart Trust "If you care deeply about what is going on in the world right now and how it applies to your work team and organization, this book is required reading. Making a better workplace starts with your own actions and accountability. The Leader's Guide to Unconscious Bias is a must-read to learn how to take action and improve the workplace for everyone." —Slyvia Acevedo, CEO, rocket scientist, STEM leader, and author "The world is asking for leaders with growth mindsets, who are willing to do the hard work of building more inclusive teams and organizations. This book will help you answer the call." —Stedman Graham, bestselling author, entrepreneur, and leadership coach "A useful toolkit for organizations looking to face institutional- and individual-level unconscious bias....Fuller’s tone is encouraging without letting readers off the hook, and she provides a plethora of tools for nurturing diversity and inclusion....As those familiar with the FranklinCovey brand are likely to expect, this is a clearheaded, no-nonsense approach to addressing bias in all the places it may be found." —Publishers Weekly "Each chapter contains data, observations, and anecdotes, and ends with helpful exercises for readers to reflect on the way bias has shaped their perceptions, values, and beliefs....This timely book is full of opportunities for leaders and employees to rethink how to address and mitigate bias mistreatments in the workplace." —Booklist, starred review "The authors speak from experience and provide solid advice for improving how we work (and live) together. Will appeal to a broad readership, particularly managers looking to add to their leadership toolbox, but also anyone who wants to check in on and work through their own unconscious bias." —Library Journal “Central to Fuller, Murphy and Chow’s fundamental thesis is the inescapable notion that overcoming our inherent biases will allow us (and our organizations) to perform at a much higher level…[The book] is exceptionally applications-oriented, with case studies, activities and various inventories/assessments that give the reader heightened insight into their attitudes and behaviors – and how to modify both for personal enrichment and organizational efficacy…Highly recommended." —The Bowling Green Daily News "A thoroughly important book for leaders and readers of all stages in business. Unconscious bias is something we all have to contend with and...and the first step is awareness. This book will be important for years to come and will be a resource that many people will come to value, read, refer back to, and assign to others in their organizations. Superb, thorough work!" —Book Pal, 2020 Outstanding Works of Literature (OWL) Award

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Book Synopsis''Ferrazzi is breaking new ground in defining what leadership can mean in the emerging world of work'' -Arianna Huffington, founder and CEO of Thrive Global''Ferrazzi has gone into the trenches to figure out what it really takes to empower people and make teams more than the sum of their parts. This book will be a staple in every leader''s library'' -Adam Grant, host of the TED podcast WorkLife, bestselling author of Give and Take and Originals Long-listed for the CMI Management Book of the Year 2021 The world of work is changing at an unprecedented rate leaving many organisations struggling to cope. At a time when constant innovation, agility, and speed often mean the difference between success and failure, we can no longer afford to waste time navigating the complex bureaucracy present in most companies. The #1 New York Times bestselling author Keith Ferrazzi argues that in times like these the ability to lead without authority is the essential workplace competency. Leading Without Authority reveals the secret to getting those around you to collaborate and cooperate to reach their full potential, whatever your title. The answer involves a shift in mindset that Ferrazzi calls co-elevation - working to elevate those around us. And you don''t have to have formal authority, or direct reports, to utilize the co-elevation process. In fact, you can take initial steps forward without the other person even being aware of your efforts.Drawing on a decade of research and over thirty years helping CEOs and senior leaders drive innovation and build high-performing teams Ferrazzi reveals how we can all transform our business and our relationships with the people around us. The result is a new roadmap for thriving amid the disruptive pressures afflicting every industry.Trade ReviewThe must-read guidebook for radical transformation. Keith Ferrazzi's concept of co-elevation provides an actionable methodology for any team to thrive during the decade of exponential change ahead * Peter H. Diamandis, founder of XPRIZE and Singularity University, bestselling co-author of Abundance, Bold, and The Future Is Faster Than You Think *Ferrazzi is breaking new ground in defining what leadership can mean in the emerging world of work. He shows that humility, curiosity, and candor can serve as the connective tissue binding us to our mission, to one another, and to a sense of purpose larger than ourselves * Arianna Huffington, founder and CEO of Thrive Global *I'm excited to bring 'co-elevation' (as a new word, as a new book, and as a concept) to Zappos to help bring our culture and our business to the next level * Tony Hsieh, CEO of Zappos, New York Times bestselling author of Delivering Happiness *Ferrazzi brilliantly shows how building mutually beneficial partnerships marks the future of all work, and demonstrates how anyone can lead if they're willing to make themselves vulnerable and put the project mission and their partners first, turf and hierarchy last * Kristin Yetto, chief people officer at eBay *A brilliant, unique approach to building relationship capital by creating trusting and lasting human connection, not merely digital contact-inside and outside your company * Peter Guber, co-owner of the Golden State Warriors, Los Angeles Dodgers, and Los Angeles FC *A masterful guide to thriving in today's very weird workplace . . . Get this right, and it doesn't matter that the business world is roiled by change and disruption * Dave Asprey, founder of Bulletproof, New York Times bestselling author of The Bulletproof Diet *Ferrazzi has gone into the trenches to figure out what it really takes to empower people and make teams more than the sum of their parts. This book will be a staple in every leader's library * Adam Grant, host of the TED podcast WorkLife, New York Times bestselling author of Give and Take and Originals *

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Book SynopsisFrom Design Thinking to Design Doing Innovators today are told to run loose and think lean in order to fail fast and succeed sooner. But in a world obsessed with the new, where cool added features often trump actual customer needs, it's the consumer who suffers. In our quest to be more agile, we end up creating products that underwhelm. So how does a company like Nest, creator of the mundane thermostat, earn accolades like "beautiful" and "revolutionary" and a $3.2 billion Google buyout? What did Nest do differently to create a household product that people speak of with love? Nest, and companies like it, understand that emotional connection is critical to product development. And they use a clear, repeatable design process that focuses squarely on consumer engagement rather than piling on features for features' sake. In this refreshingly jargon-free and practical book, product design expert Jon Kolko maps out this process, demonstrating how it will help you and your team conceive and build successful, emotionally resonant products again and again. The key, says Kolko, is empathy. You need to deeply understand customer needs and feelings, and this understanding must be reflected in the product. In successive chapters of the book, we see how leading companies use a design process of storytelling and iteration that evokes positive emotions, changes behavior, and creates deep engagement. Here are the four key steps: 1. Determine a product-market fit by seeking signals from communities of users. 2. Identify behavioral insights by conducting ethnographic research. 3. Sketch a product strategy by synthesizing complex research data into simple insights. 4. Polish the product details using visual representations to simplify complex ideas. Kolko walks the reader through each step, sharing eye-opening insights from his fifteen-year career in product design along the way. Whether you're a designer, a product developer, or a marketer thinking about your company's next offering, this book will forever change the way you think about--and create--successful products.Trade Review"Top 11 Books to Watch for Q4." -- 250 Words (250words.com) A "Best Book of the year" pick." ... worthy reading for anyone looking to launch a new product or tweak an existing one." -- SUCCESS magazine "... a welcome reminder that respecting customers' emotional needs should be your top product-development priority--no matter what you're designing." -- Inc. "If consumers engage with a product to the point of modifying their own behavior--hello iPad!--the marketing is a done deal. It's all about identifying the opportunities then designing products that connect." -- Qantas - The Australia Way "Well-Designed provides a refreshing approach to the way we view successful services, policies, strategies and business models." -- Engineering and Technology Magazine, The Institution of Engineering and Technology ADVANCE PRAISE for Well-Designed: Richard Florida, professor, University of Toronto and New York University; author, The Rise of the Creative Class-- "Steve Jobs's creativity as a designer was the key to his entrepreneurial genius. But can Jobs's style of 'design thinking' be scaled? Jon Kolko shows that it can be--step by step, through a set of processes that are iterative, collaborative, and, best of all, easily learned. Well-Designed is bracingly practical and deeply inspiring." John Maeda, design partner, Kleiner Perkins Caufield & Byers; author, The Laws of Simplicity and Redesigning Leadership-- "Great companies are made through great products, and increasingly, great products are made through design. Kolko demonstrates that product managers must learn to think like designers; they need to embrace intuition, emotion, and most importantly, empathy. This insightful book is a must-read." Ric Grefe, Executive Director, AIGA, the professional association for design-- "Jon Kolko illuminates the intuitive skills of the designer with such clarity, truly describing 'how' instead of just 'what.' Two millennia ago, Vitruvius's manifesto on great design exhorted, 'utilitas, firmitas, e venustas.' Well-Designed expands on this: make things useful, usable, and delightful--and here's how." Liz Danzico, cofounder and Chair, MFA Interaction Design Program, School of Visual Arts; Creative Director, NPR-- "There are books about design, and there are books about leadership. By uniting practical processes and insightful ideas and interviews, Jon Kolko gives us both: an essential playbook comprising advice, research, and methods for engaged product design leadership." Robert Fabricant, cofounder and Principal, Design Impact Group, Dalberg Global Development Advisors-- "Product managers are the most important link between great ideas and great products. Jon Kolko speaks directly to this critical audience, providing the practical know-how to make design fit within their day-to-day decision making. Well-Designed is the essential guide to design that all product managers will learn from and love." Don Norman, Director, Design Lab, University of California, San Diego; author, Design of Everyday Things-- "Well-Designed presents a unique, powerful, human-centered way to design a product and then, how to master the important and oft-neglected task of guiding it through the complexities of development and delivery. This unique, easy to read, and powerful book is essential for anyone involved with product management."

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Book Synopsis'Engaging and insightful.' REED HASTINGS, CEO of Netflix 'Charming, fascinating and very funny. Marc Randolph demystifies the world of Silicon Valley start-ups, and makes you laugh a lot along the way.' DECCA AITKENHEAD, The Sunday Times'Pick up the book guys. I have a funny feeling it will bring you value.' GARY VAYNERCHUK, author of NYT bestseller Crushing ItIn the vein of Phil Knight's SHOE DOG, this is the inside story of the creation of Netflix, one of the world's most successful entertainment companies, from the very first CEO.Now with over 207 million subscribers, Netflix's triumph feels inevitable but the twenty-first century's most disruptive start-up began with few believers and calamity at every turn. Marc Randolph's transformational journey exemplifies how anyone with grit and determination can change the world - even with an idea that many think will never work. What emerges, however, isn't just the inside story of one of the world's most iconic companies. Full of counter-intuitive concepts and written in binge-worthy prose, it answers some of our most fundamental questions about taking that leap of faith in life: How do you begin? How do you weather disappointment and failure? What is success? From idea generation to team building to knowing when to let go, That Will Never Work is one of the most dramatic and insightful entrepreneurial stories of our time.Trade ReviewMarc Randolph will demystify the world of Silicon Valley start-ups and make you laugh a lot. -- Decca Aitkenhead * Sunday Times *A charming first-person account of the early days. * Wall Street Journal *Engaging and insightful -- Reed Hastings * current CEO of Netflix *An engaging read that will engross any would-be entrepreneur * Washington Post *Pick up the book guys. I have a funny feeling it will bring you value -- Gary Vaynerchuck * author of NYT bestseller Crushing It *A fantastic example of how the creative process requires a balance of power and humility -- Amy Cuddy * bestselling author of Presence *An entertaining chronicle of creativity, luck and unflagging perseverance * Kirkus *A fantastic book for anyone who wants to know how Netflix came to be. But it's also inspirational for anyone who wants to start a company. -- Alison Kosik * CNN *Netflix was built on the creative DNA of one man - Marc Randolph. -- Gina Keating * author of Netflixed: The Epic Battle for America’s Eyeballs *Marc is an unusually brave soul. Marc's genius in recognizing that not knowing frees you to experiment and observe and to ultimately win. -- Lloyd Tabb * founder of Looker *

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