Business, Finance & Law Books

Book SynopsisWith growth in access to high-speed broadband and 4G, and increased ownership of smartphones, tablets and internet-connected television sets, the internet has simultaneously begun to compete with and transform television. Online TV argues that these changes create the conditions for an emergent internet era that challenges the language and concepts that we have to talk about television as a medium. In a wide-ranging analysis, Catherine Johnson sets out a series of conceptual frameworks designed to provide a clearer language with which to analyse the changes to television in the internet era and to bring into focus the power dynamics of the online TV industry. From providing definitions of online TV and the online TV industry, to examining the ways in which technology, rights, interfaces and algorithms are used to control and constrain access to audiovisual content, Online TV is a timely intervention into debates about contemporary internet aTrade Review'Online TV offers a comprehensive framework for discerning television's expansion to internet distribution and cogently explores how new capabilities blend with persistent features to evolve our understanding of the medium.'Amanda Lotz, Queensland University of Technology, Australia'When today’s television or media scholar isn’t watching Netflix, BBC iPlayer, and co., we should be trying to work out what they represent, and how they change or develop our traditional structures of thinking about television. Online TV does an amazing job at answering those questions, a spectacular account of where we are and how it all matters. Required reading for us all.'Jonathan Gray, University of Wisconsin–Madison, USA'In Online TV, Catherine Johnson cuts through the hype of digital disruption to provide an immensely valuable set of critical concepts for understanding television industries. Covering everything from interfaces to infrastructure – and highlighting historical continuities as well as changes – this book sets a new agenda for television research.'Ramon Lobato, RMIT University, Australia'Online TV is engaging, provoking and practical, and provides valuable conceptual tools ‘with which to trace the varied, dynamic and volatile ways in which power is enacted as online TV expands and develops around the world’ (165).'Alexa Scarlata review for Journal of Digital Media & Policy'Catherine Johnson’s excellent book undertakes ‘the task of unravelling [the] tangled ball of wool’ (p. 158) that is television in the internet era. It is daring to take on the woolly thinking of everyone from UK politicians taking a pop at the BBC to confused TV professionals, via the current generations of students who display startlingly diverse patterns of media use. Fortunately, Johnson’s careful and logical exposition begins with a series of concepts that are likely to become standard.'John Ellis review for Critical Studies in Television'Online TV offers a comprehensive framework for discerning television's expansion to internet distribution and cogently explores how new capabilities blend with persistent features to evolve our understanding of the medium.'Amanda Lotz, Queensland University of Technology, Australia'When today’s television or media scholar isn’t watching Netflix, the BBC iPlayer, and co., we should be trying to work out what they represent, and how they change or develop our traditional structures of thinking about television. Online TV does an amazing job at answering those questions, a spectacular account of where we are and how it all matters. Required reading for us all.'Jonathan Gray, University of Wisconsin–Madison, USA'In Online TV, Catherine Johnson cuts through the hype of digital disruption to provide an immensely valuable set of critical concepts for understanding television industries. Covering everything from interfaces to infrastructure – and highlighting historical continuities as well as changes – this book sets a new agenda for television research.'Ramon Lobato, RMIT, AustraliaTable of ContentsChapter 1: From broadcast to online TVChapter 2: Defining online TVChapter 3: Online TV industry and technologiesChapter 4: Online TV content production and distributionChapter 5: Online TV interfacesChapter 6: Online TV data and algorithmsConclusion: The volatility of online TV GlossaryIndex

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Book SynopsisOrganizations are under pressure to build and sustain competitive advantage with and through people. For that reason, managers continue to demand results from workers and look for as many ways as possible to increase productivity and decrease the costs of doing business. Human performance improvement (HPI) is a systematic approach to securing better performance from people. This book provides a thorough overview of the theory and practice of HPI, looking at the long-term action plan and specific interventions that can improve productivity and address performance problems. This new edition provides up-to-date references and sources, examines the manager's role in HPI in more detail than previous editions, and explores how to build on human performance improvement strengths and opportunities. Written by a group of highly respected authors in the field, this book will show you how to discover and analyze performance gaps, plan for future improvements in human performance, and deTrade Review"If you need to read just one book on human performance improvement, this is the right one!"Wayne Chen, Senior Vice President of DiDi, China"This book is a must-read for performance improvement specialists who want to make a transformational difference in their organizations. Particularly valuable to readers is a clear and concise road map for how to move from training to human performance improvement and the competencies needed to make this change a reality. A required addition to your professional library."G.M. (Bud) Benscoter, PhD., Owner, GMB Performance Group; Faculty Member, Boise State University and Wilmington (DE) University, USA"HPI is a dynamic process and the authors have superbly captured how this process is applied in a rapidly changing and complex workplace, examining the trends and patterns of workplace performance through actual case studies of international companies. A great read!"Dennis Mankin, Managing Partner and Senior Consultant, Platinum Performance Partners LLC, USATable of ContentsList of figuresPrefaceAcknowledgmentsIntroduction1 Laying the foundation2 The role of analyst3 The role of intervention specialist4 The role of change manager5 The role of evaluator6 Trends and their implications for HPI7 Transforming the training department into an HPI function8 Building your competence as an HPI practitioner9 From theory to practice: real-world HPI projectsAppendix I: Reengineering the training department assessment instrument Appendix II: Determining your optimum pathway to development IndexAbout the authors

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Book SynopsisPatterns of Strategy is a revolutionary approach to developing business strategy that shows how the fit between organisations drives strategic direction. The authors offer 80 ''patterns' of strategy which organizations can use to understand the relationship of their business and their strategy to the actors around it. These patterns provide a toolkit for designing different ways to collaborate, and also offer alternative types and approaches of competition. It is essential reading for those who wish to know and understand how you can manoeuvre change to your organisation's fit and play it to your advantage.Trade ReviewPatterns of Strategy makes a refreshing addition to the strategy literature. Aimed at decision makers and senior people who are the custodians of their organisations' strategies, it offers specific guidance in a world where choice can be daunting. It begins with a healthy de-bunking of some myths about strategy which have only served to limit peoples thinking - purely on this basis, it merits a strong recommendation. Dr Simon Haslam, Head of Strategy Faculty, Institute of DirectorsIn helping us understand how we differentiate, Patterns of Strategy gives a different lens to intuitive decision making and problem solving. It is beautiful in its simplicity. David Atkinson, COO, Mindgym Patterns of Strategy is the first major new approach to strategy in a long time. Not re-packaged versions of existing ideas, but a completely new, and radically different, approach. The book offers descriptions of 80 common patterns of strategy in a ‘recipe book’ style, together with detailed advice on when, and how, to use them, and in what situations. It will be a "must have" for strategists. Paul Barnett, CEO, Strategic Management Bureau & Strategic Management ForumIn a world of incessant change, unpredictability, and in a context where there are often multiple existing and potential players, the fundamental problem for organisational strategists is that it is unerringly complex. How then does ‘Patterns of Strategy’ fare against this background? The simple answer is very well. This is a novel and very significant contribution to the strategy literature. Prof. John Brocklesby, Head of School of Management, Victoria University of WellingtonHere, at last, is the unified field theory of strategy. Patterns of Strategy takes the many influencers of organisational performance and coheres them into a systemic model. Ed Straw, Director PWC Global (Retd), author of Stand and DeliverEvery now and then, a book comes along which seems to encompass the whole of a field, explain it, critique it, and surpass it. Patterns of Strategy does just that for the practice of organisational strategy. Once you have read Patterns, you can never go back. It combines a learned and enjoyable treatise with immensely practical usability and should be on every leader's desk, as a daily reference. Benjamin P Taylor, Chief Executive, Public Service Transformation AcademyPatterns of Strategy is practical in its approach, yet deep in wisdom. It is a must read… a rare combination of depth in thinking and ease of use. 80 patterns are presented as recipes and as a way of further development of one’s own thinking. Although some sound familiar - like First Mover, Fast Follower - some names are really original, like Knight’s move, Piggyback, Rumplelstiltskin, Mouse, Jigsaw. These descriptions are thought provoking and act as a catalyst to ask different questions. The brief case descriptions made me aware of the invisible drivers of strategy that dictate where one will go unless one actually changes the nature and direction of the structural coupling. Patrick Hoverstadt and Lucy Loh have written a manual to guide business leaders to define their strategies in the twenty-first century. The book simplifies the subject, but does not oversimplify. It offers a uniquely systematic and sophisticated approach to the formulation of strategy for any business leader who wants to rethink their approach to strategy, embracing the complexity of the world of disruption, and considering both the opportunities in collaboration and in competition. There is much here that is fresh, and at the same time it is a brilliant synthesis of everything that is ever written about strategy. Anyone involved in the formation of strategy should read this book and think though how applying the building blocks creates a wide(r) range of possibilities. Jan De Visch, Executive Professor Entrepreneurial MBA, Flanders Business School, Catholic University of LeuvenPatterns of Strategy is a truly novel and powerful approach to working with strategy and should be required reading for, and in the toolkit of, all executives and boards of directors. Consultants will love the Patterns of Strategy approach because it helps them to develop better strategies with clients who will appreciate the rigour, novelty, and the feeling of empowerment that comes with this approach. Axel Kravatzky, Director, Syntegra Change Architects Ltd and Founding Chairman Caribbean Corporate Governance Institute LtdPatterns of Strategy is a remarkable book that draws upon the insights of the authors from working with small to large multinational companies. They have succeeded in understanding and articulating the dynamics of ‘strategy’ as it plays out in the real world and why few succeed and many fail. They have done an excellent job in detailing how a business can better position itself within its market and how to use this positioning to better develop a strategic response that not just harnesses but exploits the market forces for greater competitive advantage. Patterns of Strategy has changed my thinking in how I can develop more effective strategies. Stephen Brewis – Chief Scientist, BTThis is a tough book but is an essential one for strategy teachers and practitioners. Tough because it doesn’t offer 2x2 box simplistic models or slick consulting earning hooks. But it will be worth it. David Weir: Emeritus Professor, Northumbria University, Professor of Intercultural management, York St John UniversityThis book creates a framework for strategy, planning and execution by considering the fundamental dimensions of strategy: power; fit and time. The book sets out an approach to create and implement a strategy that is appropriate for your situation – there is no one size fits all approach to this. The 80 worked examples are like handed down family recipes that can be adopted and adapted to overcome specific challenges that are often repeated as "patterns of strategy." Jonathan Higginbottom, Principal Consultant, Capita Patterns of Strategy examines a fundamental issue affecting all organisations: "Why do most strategies fail?" Patrick Hoverstadt and Lucy Loh shine a light on the gaps in conventional strategic thinking, and offer an explanation – and a solution.Hoverstadt and Loh provide a framework and language to more accurately describe the reality of an organisation’s circumstances, and to try to anticipate how these circumstances will change as the future unfolds.The final section is dedicated to implementation – both of the process to define strategy, and then pulling off the organisational manoeuvres required to execute successfully. Patterns of Strategy is a genuinely fresh perspective which draws on its authors’ expertise applying systems thinking to organisations. It’s an approach which delivers a significant shift in mindset – and one which could make an impact on the 90% of current strategies which fail to deliver. Gareth Marlow, COO, RedgateTable of ContentsContentsList of FiguresForewordPart One: A Different ApproachChapter 1 Why Patterns of Strategy?Chapter 2 How this is Different?Chapter 3 The Dark Matter of StrategyChapter 4 From Concept to StrategyChapter 5 What is Strategic Fit?Part Two: Developing strategic manoeuvresChapter 6 Designing FitChapter 7 Using TimeChapter 8 Using PowerPart Three: 80 Patterns of StrategyChapter 9 Competitive StrategiesChapter 10 Collaborative StrategiesChapter 11 Strategies for Small OrganizationsChapter 12 Supplier StrategiesChapter 13 Defensive StrategiesChapter 14 Growth StrategiesChapter 15 Market Changing StrategiesChapter 16 Herd Management StrategiesChapter 17 Cunning PlansChapter 18 Rock Paper ScissorsPart Four: Developing and executing strategyChapter 19 Developing Patterns of StrategyChapter 20 Strategy to ActionCatalogue of StrategiesBibliographyIndex

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Book SynopsisSustainability is not unique to health, yet sustainability is a unique vehicle for promoting healthy values. This book challenges healthcare leaders to think through the implications of our decisions from fiscal, societal and environmental perspectives. It links health values with sustainability drivers in order to enlighten leadership about the value of sustainability as we move toward a new paradigm of health.Fully updated for the second edition, the book now includes case studies about: Waste disposal and cost Chemicals of concern Cost of water Green building ratings This book is a unique resource for researchers, students and professionals working in health and healthcare management because the book connects key concepts of environmental sustainability with healthcare operations. Readers will gain an appreciation for translating leadership priorities into sustainability tactics with benTrade Review"Pursuing sustainability is core to modern healthcare leadership. Through water conservation, sustainable packaging, renewable energy, and reducing carbon emissions, we save money, improve the health of the planet, and compete in business efficiently." — Michael Sneed, Vice President, Global Corporate Affairs for Johnson & Johnson, USATable of ContentsForeword. Preface. 1. Hippocrates was right 2. From governance to operations 3. Saluting the captain of the ship 4. Waste not, want not 5. The long and winding road (leads me home) 6. Good-bye fried chicken, hello healthy, sustainable food 7. Through the looking glass 8. Before a baby’s first breath 9. Downstream without a paddle 10. Building brand, literally 11. Water changes everything 12. Environmental ethics in healthcare management

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Book SynopsisOrganizations today exist in an environment of unprecedented change. They do so against a backdrop of a global, competitive marketplace, the fast-paced enablement of technology, amplified regulation and accelerating organizational complexity. Many organizations are addressing change in a sub-optimal way and they are operating without a clear view of where their operational risks lie. It is these dynamics that are leading organizations to recognise and embrace Business Architecture. Despite this environment, Business Architecture can be a difficult 'sell' - it is often perceived to be abstract and lacking in tangible delivery. To succeed, Business Architecture must be pragmatic and, to be sustainable, it must focus on achieving long-term value and, at the same time, recognise the shorter-term tactical needs of the organisation. With these challenges in mind, this book provides a practical guide on how to employ Business Architecture and how to build a balanced proposition that deliveTrade Review' It is the best work to date describing business architecture.' Jeff Scott, former Forrester Analyst. 'I love this book. I have read it two times and I am looking forward to reading it again!!...I hope every Business Architect reads this book...Clearly, the time has come for Business Architecture: A Practical Guide. Thank you Graham and Jonathan.' From the Foreword by John A. Zachman 'Business Architecture is very challenging to do and even harder to describe, being inherently multi-dimensional in nature. The authors of this book have done well to distil their considerable experience into a handbook that provides valuable advice to help organisations develop their capability in managing business change.' Sally Bean, Enterprise Architecture Consultant 'This is a significant contribution to the field of Business Architecture. Essential reading for all practising Enterprise Architects!' Stuart Macgregor, CEO, Real IRM International, South Africa 'This is a superb piece of writing for any current or aspiring Business Architect. However, it is also essential reading for anyone involved in designing and implementing business strategy and executing change. The tools and techniques described will prove invaluable to so many different professions.' Darren Coomer, Managing Partner, The Strategy & Architecture Group - www.thesandagroup.comTable of ContentsForeword; Preface; Introduction; Part I The Rationale for Business Architecture: Recognizing today's business dynamics; Positioning for change; Managing complexity; Delivering value. Part II Integrating Business Architecture into the Organization: Architecture stakeholders; Life cycles. Part III Describing Business Architecture: Architecture levels; Business architecture outputs. Part IV Architecture Building Blocks: The elements of a business architecture; Building views of the organization. Part V Practising Business Architecture: Overcoming the barriers to business architecture; The business architect; Establishing business architecture as a practice. Part VI Architecture Resources: Architecture frameworks; Reference models and architecture patterns; Architecture tools, meta models and standards; The future of business architecture; Appendices; Glossary; Index.

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Book SynopsisFrom authors used to operating between the commercial, public and independent sectors of the mixed cultural economy, Understanding Creative Business bridges the gap between creative practice and mainstream business organisation, entrepreneurship and management. Using stories, case studies and exercises it discusses the positioning of creative practice within professional and business development, cultural policy-making and the wider cultural economy, and suggests what the broader field of business and management studies can learn from the informal structure and working practices of creative industries networks. Consideration is given to how ethical and moral value orientations animate creative practice and how they play into the wider debate about social responsibilities within business and public policy. The authors also explore the way creative business practices often coalesce around emergent and self-organized networks and how this signals alternative approaches to management, enTrade Review'The crash of 2008 marked the end of one form of rather autistic capitalism. But below the surface a new way of doing business has been emerging - it is ethical and has integrity because it's based on the reciprocity of deep relationships. If the economic base has at least some bearing on the social infrastructure then anyone who wants to understand the economy and society should read Understanding Creative Business.' Neal Lawson, Chair of Compass and author of All ConsumingTable of ContentsContents: Part I Values: New spectacles for Juliette?; Why bother? The expansion of care; Taking part in the existence of things: an ecological lens; Being good and doing right: a philosophical lens; Everyday skills in care: contact lenses; Seeing the right priorities: a professional lens. Part II Networks: From a competitive economy to a creative ecology?; How to make friends and influence people; Whom do I get into bed with?; The nature of relationships; Organizing coral reefs. Part III Innovation: Mozart and the innovation economy; Thinking about the way to do thinking: epistemological choices; Different methods: which tools to use, why, when and how; The flow of ideas: creative business innovation; ’The rules and peculiarities of various instruments’: innovation skills; Houses of learning: cultural organizations for cultural innovations. Part IV Summary: Making a dish of it: where is creativity?; Creative business at a transformative moment?; References; Index.

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Book SynopsisNow in a thoroughly revised 7th edition, Public Personnel Management focuses on the critical issues and common processes in the management of public sector personnel. In keeping with prior editions, the text centers on the core processes within public human resource management: strategic workforce planning, effective recruitment and retention, workforce development, and employee relations. Designed to further address the ways in which expectations for human resource managers have changed and developed in recent years, the 7th edition includes several new features and improvements: Substantially restructured, updated, and additional case studies and student exercises. Coverage of how the field of Public HRM has been influenced by the two most recent national recessions, economic downturns at the state and local level, privatization and contracting trends at all levels of government, the growing presence of millennial employees in the workplTrade Review"This new edition conveys the importance of a strategic approach to public human resource management as a critical element of a sustainable policy system. It appeals to a new generation of public managers, who will work with an increasingly diverse and multi-generational workforce, while navigating complex systems of multi-actor governance, the very success of which depends upon the effective management of human capital." – Alisa Moldavanova, Wayne State University, USA "The latest edition of this classic text offers a fresh perspective on enduring themes. Public Personnel Management maintains the focus of earlier editions, while including updated information on contemporary issues like social media and generational shifts. The expertise that these three academic leaders bring to this topic is evident throughout. Their robust treatment of personnel management makes this book required reading for students and practitioners of public administration." – Heather Getha-Taylor, University of Kansas, USA "The substantially revised 7th edition of Public Personnel Management continues to stand as THE definitive text for students, practitioners, and scholars interested in public sector human resource management. Novices will discover the book is both accessible and easy to comprehend while seasoned practitioners and scholars will find it advances a meticulously crafted, cogent framework that aptly characterizes public sector human resource management. Without a doubt, Llorens, Klingner, and Nalbandian’s book is a must read for any serious student of the topic." – Edmund Stazyk, University at Albany, SUNY, USA Table of ContentsPart I. Introduction 1. The World of Public Personnel Management 2. Doing Public HRM in the United States Part II. Planning 3. Thinking Strategically about HRM 4. The HR Role in Policy, Budget, Performance Management, and Program Evaluation 5. Defining and Organizing Work 6. Rewarding Work: Pay and Benefits Part III. Acquisition 7. Social Equity and Diversity Management 8. Recruitment, Selection, and Promotion Part IV. Development 9. Leadership and Employee Performance 10. Training, Education, and Staff Development 11. Performance Management 12. Safety and Health Part V. Sanctions 13. Organizational Justice 14. Collective Bargaining

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Book SynopsisA Level Media Studies is a comprehensive guide to the subject content of AS and A Level Media Studies, across all examining boards. It is specifically designed to meet the needs of both students and teachers with an accessible writing style, helpful notes on key theories and theorists and a range of learning exercises.The book's overall approach is gradual immersion, assuming no prior knowledge of the subject. Starting with an overview of the discipline, the book moves on to develop increasingly sophisticated ideas whilst repeatedly reinforcing the basic principles of media studies. Each component of media studies is illustrated with practical examples and guided exercises that demonstrate the application of theories and concepts. In addition, numerous case studies offer examples of media studies in practice. Working through these examples, students will acquire the skill set and confidence to tackle the analysis of media products and the discussion of media iTable of ContentsList of figures. List of tables. Chapter 1. This Is Media Studies Chapter 2. Media Language: Analysing a Media Product: An Introduction to Semiotics Chapter 3. Fictions and Realities: A Television Case Study Chapter 4. Media in a Historical Context Chapter 5. Theory and Debates: The Media Audience Chapter 6. Media Language and Representations: Inequality and Difference Chapter 7. Social and Cultural Contexts Chapter 8. Persuasion: Advertising, Marketing and Propaganda Chapter 9. Media in an Economic Context Chapter 10. Theory and Debates in Hypermodern Times: Where Does Meaning Come From? Chapter 11. Media in a Political Context Chapter 12. Media Shorts: A Collection of Readings Index

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Book SynopsisOrganization Design looks at how to (re)design an organizational system in order to increase productivity, performance and value, and provides the knowledge and methodology to design an adaptive, agile organization capable of handling the kind of continuous organizational change that all businesses face. The book clarifies why and how organizations need to be in a state of readiness to design or redesign, and emphasizes that people as well as business processes must be part of design considerations.With an enhanced international focus, this third edition includes new material on: organization design theories designing ethical, diverse and inclusive organizations the role of leaders in organization design work organization design in public sector organizations and evaluating the success of an organization design project This book is a must-read for students or practitioners involved in organizational design, develTrade Review"To stay competitive in today’s dynamic and ever-changing world, organizations need to be designed for agility and high performance. Dr. Stanford masterminds the blueprint for success in her book which serves as a must-read practical guide for executives and professionals looking to take their organization’s to new heights." Rani Salman, Managing Partner, Caliber Consulting, United Arab Emirates"The expanded and revised third edition provides a step-by-step detailed guide on how to achieve effectively and efficiently a business strategy or purpose through organization design. It is a must-read not only for human resources and organization design professionals, but also for business leaders."Mark Jin, CEO, Human Resource Excellence Centre, China"Dr. Stanford helped me realize that organizational design is an ongoing process. Her insights and frameworks are invaluable for HR and OD practitioners who want to be part of their organization’s evolution." Nicholas Sanchez, Chief People Officer, Namely"Naomi Stanford’s thoughtful guide has been a go-to for practitioners for many years. Now she has completely refreshed it to reflect the complexity of organisational life in a straightforward manner and has added even more practical tools."Sharon Varney, Director, Henley Forum, Henley Business School, UKTable of ContentsIntroductionChapter 1 What is organization design?Chapter 2 Organization design, development and change Chapter 3 Practitioner attributes, skills and rolesChapter 4 StartingChapter 5 DesigningChapter 6 Planning to transitionChapter 7 TransitioningChapter 8 Optimizing Chapter 9 Leading, communicating and engaging

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Book SynopsisAnnouncing for Broadcasting and the Internet is the standard text for traditional broadcasters and emerging pioneers. While many still pursue careers in traditional fields such as television and radio news announcing, broadcast performance has expanded to Internet radio, podcasting, home voice-over production, and performance on YouTube and other Internet video venues.This text is an update of the classic text Announcing. The practical guide to mastering the techniques and mechanics of broadcast announcing remains, updated to give readers the ability to produce their own portfolio of performance products and get started in the career they want. It covers audio and video editing programs, new streaming media, and how to develop a powerful, consistent, and noteworthy speaking voice.Trade ReviewI've used several broadcast announcing texts, but this one is superior! It's an easy read, provides lots of practical information and exercises, and is one of those books that students could and should keep and use during their careers. I highly recommend this text for any broadcast announcing class.Tommy Booras, University of Kentucky, USAAnnouncing for Broadcasting and the Internet is a great text for all aspiring broadcast journalists and media performers. It provides students with excellent examples and exercises designed to improve all aspects of on-air and online performance.Sam Swan, University of Tennessee, USATable of ContentsTable of ContentsChapter 1: The Communicator in Modern MediaChapter 2: Improving Your Speaking VoiceChapter 3: Understanding the MessageChapter 4: Communicating the MessageChapter 5: Radio Staff Announcing TodayChapter 6: News Announcing BasicsChapter 7: Television News AnnouncingChapter 8: The Craft of InterviewingChapter 9: Television and Radio SpecialtiesChapter 10: Commercials and ActingChapter 11: Polishing Your SkillsChapter 12: The New Media Frontier and the Independent PerformerChapter 13: PodcastingChapter 14: Internet VideoChapter 15: Home-Based Narration and Voice-OverChapter 16: Career Advancement

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Book SynopsisA concise and accessible text, The Superintendent's Rulebook explores the human-resource, political, and leadership dimensions of the superintendency. This important book is designed for new aspiring superintendents and Boards of Education, helping readers to apply the many leadership lessons taught in training programs and education leadership courses to their everyday practice. Full of real-world examples, takeaway strategies, and supplemented with discussion and inbox questions, this valuable resource encourages reflection, while capturing the day-to-day spirit and complexities of district-level leadership.Trade Review“The role of the superintendent is multi-faceted and probably more complicated now than ever before. The good news is that they now have a rulebook! Patrick Sweeney provides leaders with rules to live by and learn from, and having been in the role for many years, he understands the life of a superintendent better than most.”Peter DeWitt, Consultant and Author of “Education Week” blog Finding Common Ground“The Superintendent's Rulebook is a must read for anyone who works in public education. Not only does it provide valuable information to those thinking about the superintendency as a career, but it also provides insight into the day-to-day thinking of a school superintendent. In this day and age, when understanding each other is so vital, the book provides a blueprint to understand the complex job of school superintendent.”Charles S. Dedrick, Executive Director, New York State Council of School Superintendents"Darfler-Sweeney connects with readers by providing personal information. At times, it seems as if one is sitting down with a mentor for a cup of coffee. Wherever district leaders may be in the sojourn toward the superintendency, this book offers reasonable insight into the challenges that are likely to be faced."Lisa M. Antunes, assistant superintendent, Hillsborough Township School District, Hillsborough, N.J., School Administrator magazineTable of ContentsContentsMeet the AuthorPrefaceAcknowledgementsPart 1 Human ResourcesChapter 1 Tone & ClimateChapter 2 Labor Relations/NegotiationsChapter 3 80-90% On Site-Time CommitmentChapter 4 Secretaries, Support StaffChapter 5 Discipline Chapter 6 Accountability/EvaluationChapter 7 Facilities ManagementPart 2 Political RealitiesChapter 8 Building the Relationship with BOE/TrusteesChapter 9 Training BOE/Trustees MembersChapter 10 Your Marriage with the BOE/TrusteesChapter 11 Live by the News, Die in the NewsChapter 12 Know Who You Answer To and To Whom You are Charged to Guide and KNOW the Difference Chapter 13 Everything CountsChapter 14 All Politics is Local/All Education is Local, Until the State Says It Isn’tChapter 15 Never Become a CrusaderChapter 16 Developing Your NetworkChapter 17 InterviewingChapter 18 Public Information CenterPart 3 LighthouseChapter 19 Leadership FitnessChapter 20 Logic Means Nothing, B.F. Skinner Had it Right!Chapter 21 Learn and Understand the 20-60-20 Scale RuleChapter 22 Be PatientChapter 23 Do Your Homework, and, Keep Your Eye on the BallChapter 24 Web 0.0 to 2.0 & BeyondChapter 25 Educating in the Digital WorldChapter 26 Learning is MessyChapter 27 Quality of LifeAdditional Resources

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Book SynopsisIn response to changes in internal needs, external organizational environments, and the expectations of shareholders most notably, citizens and politicians innovation is now an important common-place aspect of governance and the running of public service organizations. Given the ongoing financial and economic crisis, which presents a significant challenge to public service organizations (PSOs), there is a growing need to establish innovative strategies in order to survive the crisis, and provide the basis for future sustainable growth. This book contributes towards the discussion of PSO innovation through theoretically informed empirical studies of innovation across a range of theories, topics and fields. Studies examine the role of citizens, managers, and public service organizations; the adoption, diffusion, implementation, and management of innovations; collaboration, communication, and information technologies; and decision-making, ethical principles, HR management, leaTable of ContentsIntroduction 1. Internal and External Antecedents of Process Innovation: A review and extension 2. The Innovation Imperative: An analysis of the ethics of the imperative to innovate in public sector service delivery 3. Multiple Institutional Logics in Health Care: ‘Productive Ward: Releasing Time to Care’ 4. Strategies for Introducing Organizational Innovation to Public Service Organizations 5. Innovation-Oriented Culture in the Public Sector: Do managerial autonomy and result control lead to innovation? 6. From Hero-Innovators to Distributed Heroism: An in-depth analysis of the role of individuals in public sector innovation 7. Innovation in the Public Procurement Process: A study of the creation of innovation-friendly public procurement 8. Evaluation of the Impacts of Innovation in the Health Care Sector: A comparative analysis 9. Mandate Versus Championship: Vertical government intervention and diffusion of innovation in public services in authoritarian China 10. Determinants of Innovative Behaviour in Flemish Nonprofit Organizations: An empirical research 11. Exploring Managerial Mechanisms that Influence Innovative Work Behaviour: Comparing private and public employees 12. Diffusion and Assimilation of Government Microblogging

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Book SynopsisEverything we do, and sense, happens through our brain. In Coaching the Brain: Practical Applications of Neuroscience to Coaching, highly experienced coaches Joseph O'Connor and Andrea Lages ask and answer the question: How can we use our knowledge of the brain to help ourselves and others to learn, change, and develop?'.This book will show you how to apply insights from the latest neuroscience research in a practical way, in the fields of personal development, coaching and cognitive therapy. Accessible and practical, it begins with an overview of how the brain works along with an explanation of how our brain changes due to our actions and thoughts, illuminating how these habits can be changed through neuroplasticity. Understanding the neuroscience of goals and mental models helps us to work with and change them, and clarity about emotions and the emotional basis of values can help achieve happiness. Most importantly, neuroscience illuminates how wTrade Review "Joseph and Andrea pursue brain based leadership coaching with flair and precision. I highly recommend their book." - Marshall Goldsmith, Thinkers 50 #1 Executive Coach and only two-time #1 Leadership Thinker in the world"This highly accessible and practical book takes modern neuroscience research and demonstrates how it is being used today in the fields of personal development, coaching and cognitive therapy. If you are a coach, this book will make you appear brilliant to your clients. Make sure your clients don't read it first; the book has so many instantly applicable techniques, they might improve themselves before you can do your work." - Brian Van der Horst, Founder NLP Institute for Advanced Studies, San Francisco and Paris; Chief Facilitator, Integral Institute, Europe; Consultant at Stanford Research Institute"A great practical book for coaches and everyone interested in how to apply the new research in neuroscience to change and development." - Adam Harris, Chair, Vistage, Executive coaching; author of The Checkin Strategy Journal"While most coaches focus on working with the minds of their clients, Coaching the Brain takes a powerful dive into the field of neuropsychology, showing coaches how the brain works, how coaching can change the brain, and how valuable these changes can be." - Brian Whetten, author of Yes Yes Hell No! The Little Book for Making Big Decisions"Coaching the Brain is an enjoyable, informative and practical guide for coaches to help their clients grow, change and improve. Every coach needs to know how the brain functions and how that relates to coaching. This book provides just that. Joseph and Andrea integrate neuroscience with coaching skills to present an easy to understand roadmap of the brain and how to apply it - to help coaches and their clients learn more efficiently, be more creative and be happier." Robert Dilts, co-founder of NLP University and Generative Coaching; author of Coach to Awakener"A practical and informative look at our deepest, most complex functions. Joseph and Andrea have taken a notoriously confusing topic and, with their gripping writing style, made the amazing topics of neuroscience and psychophysiology accessible to anyone that has an interest in this fascinating area of science. Not only is the topic made accessible but, more importantly, it's made applicable through the artful use of examples, metaphors, and stories. Anyone wishing to understand themselves and others in a deeper, more insightful way should read this book and apply the knowledge it holds. A "must have" on the bookshelf of all coaches!" Aaron Garner MSc, Director, EIA Group"Coaching the Brain is essential knowledge for all coaches and anyone who wants to change. The book is clear, practical and engaging and ranges wide over the neuroscience behind goals, values, beliefs and habits. You will be surprised at many of the tools you will read about here and surprised at how well they work." - Lars-Eric Unestahl, Ph.D.; President of Scandinavian International University, SwedenTable of ContentsIntroduction. Chapter 1: Clay and flame; Chapter 2: Thinking about change - neuroplasitcity; Chapter 3: Thinking and Feeling - the neuroscience of goals; Chapter 4: Thinking - tricks and traps; Chapter 5: Feeling and Emotion; Chapter 6: Decisions, Decisions; Chapter 7: Memory - into the rose garden; Chapter 8: Learning and Reward - the past in your future; Chapter 9; Mental Modes; Chapter 10: Our Social Brain; Chapter 11: Identity- who are we?; Chapter 12: What Now?; Appendix 1: Bibliography; Appendix 2: Glossary; Appendix 3: Resources; Index.

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This book, originally published in 1995 is a study of crisis management in the electricity supply industry during the 20th century. The full implications of the vulnerability of the industry are examined, with special reference to past industrial action. The authors were well placed to know how close the industry came on more than one occasion to disaster. In the wake of privatisation challenging and controversial questions are asked, which are of fundamental importance to the economy, quality of life and political stability of the country. An account is also given of the past structure, technology and industrial relations of the industry. This volume is an excellent case-study for students of post war politics, public sector management and industrial relations.

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Book SynopsisBest Practice in Inventory Management 3E offers a simple, entirely jargon-free and yet comprehensive introduction to key aspects of inventory management. Good management of inventory enables companies to improve their customer service, cash flow and profitability. This text outlines the basic techniques, how and where to apply them, and provides advice to ensure they work to provide the desired effect in practice. With an unrivalled balance between qualitative and quantitative aspects of inventory control, experienced consultant Tony Wild portrays the many ways in which stock management is more nuanced than simple number crunching and mathematical modelling. This long-awaited new edition has been substantially and thoroughly updated.The product of decades of experience and expertise in the field, Best Practice in Inventory Management 3E provides students and professionals, even those with no prior experience in the area, an unbiased and honest picture of Table of ContentsTable of ContentsPREFACEINTRODUCTION1 THE BASIS OF INVENTORY CONTROL1.A The role of inventory management1.B Objectives for inventory control 1.C Profit through inventory management1.D Reasons for the current stock2 CUSTOMER SERVICE2.A Customer Relations2.B Measuring availability2.C Demand management2.D Consuming forecast demand and supply lead time3 SHAPING INVENTORY 3.A Using Pareto Analysis for control3.B ABC Analysis3.C Stock cover3.D Pareto stock balance4 PRACTICAL METHODS FOR REDUCING STOCKHOLDING4.A Approach to Inventory Reduction4.B The Reduction Project4 C Obsolete and Excess Stock5 MANAGEMENT AND CONTROL 5.A Where stock control fits into the organisation5.B Responsibilities and targets5.C Skills and Systems5.D Inventory valuation6 LEAN SUPPLY6.A Lean Supply Philosophy6.B Lean Principles6.C Implementing lean6.D Operational benefits of Lean Supply6.E Developing Lean Operations7 SAFETY STOCKS7.A Learning from History7.B Normal demand patterns7.C Evaluating safety stocks8 SETTING THE RIGHT STOCK LEVELS8.A Simple Assessment of Review Levels8.B Managing Lead Times8.C Supplier Delivery frequency effects 8.D Target stock levels9 PROCUREMENT 9.A The Role of Supply Chain Procurement 9.B Supply partnerships9.C Single Sourcing9.D Supply Partnerships9.E Vendor Appraisal9.F Pricing Methods10 DELIVERY QUANTITIES10.A Supply and Suppliers10.B Organising Repetitive Supply 10.C Order types10.D Order quantities10.E Delivery Quantities10.F Scheduling supply10.G Supply Co-ordination10.H Purchasing Processes11 FORECASTING DEMAND11.A Options for assessing demand 11.B Causes of forecasting inaccuracy11.C Methods of improving forecasting12 HISTORICAL FORECASTING TECHNIQUES12.A Basic Forecasting Techniques12.B Moving Average12.C Exponentially Weighted Averages12.D Improved Values for Mean Absolute Deviation12.E Choosing the Best Forecast - Focus Forecasting13 IMPROVED FORECASTING METHODS13.A More Forecasting Tools13.B Forecasting for seasonal sales14 DEPENDENT DEMAND14.A Avoiding uncertainty14.B Material requirements planning14.C Master planning15 SUPPLY CHAIN INVENTORY MANAGEMENT15.A The basis of the lean supply chain15.B Coordination15.C Supply Chain Operations 15.D Replenishment Techniques16 MEETING THE CHALLENGES 16.A Review16.B Recipe for successQUESTIONS & ANSWERS

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Book SynopsisFirst published in 1955, this book offers a detailed history from the past to the mid-20th century on economic control. The book examines economic competition, particularly regarding the British economic system, and Fogarty looks at its scope, as well as its limits. This analysis considers working conditions in the mid-20th century, examining the impacts of industry on the life and work of the British agricultural population. The book first examines production decisions, arguing that a systematic and periodic overhaul of control mechanisms are required. Fogarty goes to give a detailed analysis on decisions about industry objectives. Ultimately, a broader look is given on the wider economic setting, and the definition of the economist is itself examined, taking into account the wider role that economics played in 20th century society.  Table of ContentsList of Tables and Charts; Part One – The Problem 1. Foreword: the Problem of Control Part Two – Production Decisions 2. The Scope and Limits of Economic Competition, Immediately Significant Decisions within a Given Social Framework 3. The Scope and Limits of Economic Competition, Immediately Significant Decisions within a Given Social Framework – testing the Effectiveness of Competition in British Conditions 4. The Scope and Limits of Economic Competition, where Competition is less effective 5. Direction 6. Consultation as a Form of Control 7. The Need for a Systematic and Periodic Overhaul of Control Mechanisms Part Three – Decisions about Objectives 8. Consumption and Savings 9. Provision for the Future - Investment 10. Provision for the Future - Research 11. Provision for the Future – Physical and Mental Health 12. Inter-Regional and International Relations - Population 13. Inter-Regional and International Relations – Trade and Investment: the Role of Competition 14. Inter-Regional and International Relations – Trade and Investment: the Role of Direction and Consultation Part Four – Economics and its Wider Setting 15. What an Economist 16. The Economist and his Neighbours 17. The Changing Background; Further Reading; Index

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Book SynopsisSpatial Data Science introduces fundamental aspects of spatial data that every data scientist should know before they start working with spatial data. These aspects include how geometries are represented, coordinate reference systems (projections, datums), the fact that the Earth is round and its consequences for analysis, and how attributes of geometries can relate to geometries. In the second part of the book, these concepts are illustrated with data science examples using the R language. In the third part, statistical modelling approaches are demonstrated using real world data examples. After reading this book, the reader will be well equipped to avoid a number of major spatial data analysis errors.The book gives a detailed explanation of the core spatial software packages for R: sf for simple feature access, and stars for raster and vector data cubes array data with spatial and temporal dimensions. It also shows how geometrical operations chTrade Review“I think that this is an important book. I am convinced it will be seen as a reference for scientists working with spatial data in R but also as a textbook for scientists and postgraduate students who are learning the concepts and how to do it practically in R (admittedly at a very advanced level!). It has certainly be on the shelf of everyone working with and teaching spatial data in R.”-Hanna Meyer, Institute of Landscape Ecology, University of Münster, GermanyTable of ContentsPart 1. Spatial Data 1. Getting Started 2. Coordinates 3. Geometries 4. Spherical Geometries 5. Attributes and Support 6. Data Cubes Part 2. R for Spatial Data Science 7. Introduction to sf and stars 8. Plotting spatial data 9. Large data and cloud native Part 3. Models for Spatial Data 10. Statistical modelling of spatial data 11. Point Pattern Analysis 12. Spatial Interpolation 13. Multivariate and Spatiotemporal Geostatistics 14. Proximity and Areal Data 15. Measures of spatial autocorrelation 16. Spatial Regression 17. Spatial econometrics models Appendix A. Older R Spatial Packages Appendix B. R basics

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Book SynopsisStimulating and developing the creative potential of all members of an organisation is widely seen as contributing to performance and results. This prestigious textbook provides a complete overview of the creative problem-solving process and its relevance to modern managers in the private and public sectors. It introduces ideas, skills and models to help students understand how creative thinking can aid problem solving, and how different techniques may help people who have different thinking and learning styles.This updated fifth edition includes fresh case studies, exercises and suggested reading, alongside extensive diagrams and thought-provoking questions. A new chapter considers the use of heuristics in decision-making situations faced by managers, and examines how aspects of creative problem solving can relate to such situations. It also introduces a complex in-tray exercise, which demonstrates how the conflicting demands on an individual manager can be considered in praTrade ReviewIn Creative Problem Solving, Tony Proctor dispenses readers with rich examples of ideation techniques, as well as challenging the readers to question fundamental issues and develop their own capabilities. Proctor showers readers with easy-to-use techniques that have the potential to transform anyone into a genius level creative thinker and problem solver. The author explains and shares good practices for managers to avoid arriving at the same old answers to problems. Proctor offers plenty of techniques that today’s readers can use to bridge the creativity gap and unleash their hidden potential in problem solving.Creative Problem Solving is full of practical guidance, as well as case studies to illustrate the key points. It provides the latest guide for generating new ideas – including a chapter to explain the range of computer software, apps, photographs and videos that can act as a spurt to ideation. This book is invaluable reading for undergraduate, postgraduate and MBA courses, as well as being particularly useful in ongoing professional development courses for managers. Dr Kim Hua Tan, Professor of Operations and Innovation Management, Nottingham University Business SchoolCreativity is a life skill for leaders, managers, decision makers and students. The fifth edition of Creative Problem Solving provides excellent techniques to creative and critical thinking. I have used cases, techniques, methods and examples from Tony Proctor’s book in my teaching, which will help my students to acquire skills in high demand in business and government to solve complex problems. Dr Wahabalbari Ahmed, Lecturer in Economics, Birmingham City University Business SchoolCreative Problem Solving is very supportive of a practice-led approach to management education, at a time when creative thinking skills are increasingly necessary across organisations of all sizes and sectors. Drawing on comprehensive and in-depth theoretical support, it offers lots of useful practical cases and examples to stimulate critical analysis and debate. I have used previous editions as a core text and continue to do so with postgraduate students locally and globally to support decision making, problem solving and exploration of opportunities.Dr Pauline Loewenberger, Senior Lecturer, University of Bedfordshire Business SchoolTable of Contents1. Creativity and its Importance in Business 2. Blocks to Creativity 3. Theories of Creativity 4. Problem Solving and Improvisation 5. Factors Influencing People's Ability to Undertake Ideation 6. Objective Finding, Fact Finding and Problem Finding/Definition 7. Morphological Analysis and Related Techniques 8. Brainstorming and its Variants 9. Lateral Thinking and Associated Methods 10. Synectics 11. Paradigm Breaking Techniques 12. Miscellaneous Ideation Techniques 13. Evaluation 14. Implementing Ideas 15. Computer-Assisted Creative Problem Solving 16. Decision Making and Creative Problem Solving

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Book SynopsisPublic Relations, Society and the Generative Power of History examines how histories are used to explore how the past is constructed from the present, how the present is always historical, and how both past and present can power imagined futures.Divided into three distinct parts, the book uses historical inquiry as a springboard for engaging with interdisciplinary, critical and complex issues in the past and present. Part I examines the history of corporate PR, the centrality of the corporation in PR scholarship and the possibility of resisting corporate hegemony through PR efforts. The theme of Part II is Historicising gender, ethnicity and diversity in PR work,' focusing on how gendered and racialised identities have been constructed and resisted both within the profession and through the result of its work. Part III engages with Histories of public relations in the political sphere,' bringing together work on the different ways in which public relations hasTrade Review'Jacquie L’Etang made important contributions to the literature on public relations history, but she never stopped with just that. Following her example, Public Relations, Society and the Generative Power of History uses historical research as the foundation for critical analysis of the industry, inviting scholars and students to engage with such key issues as power, race, gender and ideology in the study of public relations. It answers L’Etang’s call for scholars to view public relations critically, to broaden theoretical and methodological approaches, and to see public relations in its larger social, political, and cultural contexts. It expands our understanding of both contemporary and historical practices and effects and public relations scholarship is better for it.'Professor Karen Miller Russell, Jim Kennedy New Media Professor and Associate Professor of public relations at Grady College of Journalism and Mass Communication, University of Georgia. Table of ContentsINTRODUCTION – ‘Public relations, society and the generative power of history’Ian Somerville, Lee Edwards and Øyvind Ihlen PART ONE – CHALLENGING CORPORATISM AND MANAGERIALISM CHAPTER 1 ‘The contribution of public relations to promotional culture: taking the long view’Johanna FawkesCHAPTER 2 ‘"Presencing" and "absencing": a deconstruction of US-based public relations textbooks'Jochen Hoffmann CHAPTER 3 ‘How employee relations shaped and maintained US coporate welfare: a historical overview'Patricia A. Curtin PART TWO – HISTORICISING GENDER, ETHNICITY AND DIVERSITY IN PUBLIC PR WORKCHAPTER 4 ‘Wives, secretaries and bodies: representations of women in Australian public relations journal, 1965–1972'Kate Fitch CHAPTER 5 ‘History, racialisation and resistance in "post-race" public relations’Lee Edwards CHAPTER 6 ‘Intersectional activism, history and public relations: new understandings of women’s communicative roles in anti-racist and anti-sexist work'Jennifer Vardeman, Amanda Kennedy and Brittany LittleCHAPTER 7 ‘Public relations in the master’s house’ Camille Reyes CHAPTER 8 ‘Communicating identity histories in ethnic museum public relations’ Melissa A. Johnson PART THREE – HISTORIES OF PUBLIC RELATIONS IN THE POLITICAL SPHERECHAPTER 9 ‘Selling municipal socialism: local government, the Left and the transformation of political public relations in Britain’ Dominic Wring CHAPTER 10 ‘Anticipating the age of "political spin"?: an historical analysis of 1980s government communicationsRuth Garland CHAPTER 11 ‘Sports promotion and the construction of "Irish" identity: nationalism, social exclusion and the Gaelic Athletic Association’ Ian Somerville, David Mitchel and Owen HargieCHAPTER 12 ‘A critical discourse analysis of Jonathan Dean Swift’s Drapier’s Letters: public advocacy and nationalism in Ireland, 1724-1725’ Kevin Hora

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Book SynopsisBrand management is firmly established as a core business and marketing activity. The research evidence on how consumers react to branding, however, is in constant evolution globally. This short-form book provides a comprehensive overview of research evidence on several core branding topics whilst acting as a catalyst for advancing future research and informing business practice.The book fills a gap created by prior volumes on branding that, although well- illustrated and explained, have often approached the subject in somewhat uncritical manner. The book represents a timely compendium on popular topics in branding and aims to be a valuable addition to knowledge in branding. The book focuses on reviewing research in branding and brand management, and proposes areas for expanding research in the field. Recognising the diversity of research in branding, the authors of this book, as active branding researchers, attempt to discuss the limitations of current research and prTrade Review"This book provides a much needed roadmap to the study of branding in marketing. The authors provide sensible summaries of key work in the area, and contextualise branding research within a series of appropriately defined subfields. The resulting text will be an invaluable aid for scholars of brands and the consumer, whether studying past literature or conducting their own research." Malcolm Wright, Massey University, New ZealandTable of Contents1. Introduction 2. Consumer–Brand Relationship 3. Brands and Society 4. Brand in Services 5. How Consumers Buy Brands 6. Brand Partnerships 7. New Approaches to Brand–Consumer Research

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Book SynopsisThis highly-readable account of the nature of the hazards presented by ionizing radiation and the methods of protection is an ideal introductory text for those new to the field, and for the non-specialist. The seventh edition continues to cover the technical principles underlying the control of radiation hazards, radiation detection and measurement and the biological effects of radiation, followed by a consideration of industry-specific radiation protection issues. Further specialised topics include risk assessment, waste management and decommissioning, radiological emergencies, relevant legislation and organizational issues and, new to this edition, environmental radiation protection.Table of ContentsThe structure of matter. Radioactivity and radiation. Radiation units. Biological effects of radiation. Natural and man-made radiation. The system of radiological protection. Radiation detection and measurement. The external radiation hazard. The internal radiation hazard. The principles of risk assessment. Practical health physics techniques. Legislation and regulations related to radiation protection. Radiation protection in the nuclear industry. Radioactive waste and the decommissioning of radioactive facilities. Radiation protection in the non-nuclear industry. Radiation protection in medicine. Radiological incidents and emergencies. The organisation and administration of radiation protection services.

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Book SynopsisHuman Resource Management in the Hospitality Industry: A Guide to Best Practice takes a process' approach and provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise's workforce within the current business and social environment.Since the ninth edition of this book there have been many significant developments in this field and this new edition has been completely revised and updated in the following ways: Extensively updated content to reflect recent issues and trends relevant to the hospitality industry including: changing labour market profiles and the gig' economy, the digital transformation of HRM practices, employer branding developments, talent management strategies, employee well-being considerations, and contemporary concerns over diversity, gender and harassment at work. Five new chapters on: organizational culture, modern labour markets, eTrade Review"This edition brings the reader to the forefront of contemporary issues affecting the hospitality sector, including the changing business environment and technological trends. It offers valuable insights into the hospitality industry and its workforce, focusing on the context, policies and practices that shape current human resource management, combining theoretical perspectives, industry case studies and best practice advice." Prof. Adele Ladkin, Bournemouth Univeristy, UK "The wide range of current HR topics in the field of hospitality, combined with up-to-date practitioner and consultancy experiences, make this fully revised edition of this seminal text an essential read for any student or professional in the area of hospitality human resource management." Prof. Florian Hummel, IUBH University of Applied Sciences, Germany "Well-informed HR management is one of the driving factors in the hospitality industry and this edition highlights the enormous changes the sector is facing; for example, the developments arising from rapid digitalization, attitudes towards social responsibility and staff development and retention. The case study approach is perfect for university students studying in an applied sciences and international environment." Peter Birdsall, Wittenborg University of Applied Sciences, Netherlands Table of ContentsPart 1 The hospitality industry HRM context 1. Background to the industry’s workforce 2. The human resource management (HRM) concept 3. Organizational culture Part 2 Effectively resourcing the hospitality organization 4. Modern labour markets 5. Job design 6. Recruitment 7. Employer branding 8. Selection 9. Appointment and induction Part 3 Developing the human resource 10. Performance management and appraisal 11. Training 12. Management development: talent management 13. Emotions and well-being at work (by Dr. Conor Sheehan) Part 4 Rewards and Remuneration 14. Reward systems 15. Job evaluation 16. Incentives 17. Employee benefits Part 5 The Employment Relationship 18. Labour turnover and workforce stability 19. Employee relations 20. Employment law 21. Digital human resource management (by Dr. Ioannis Pantelidis) 22. Productivity Part 6 HRM and hospitality: contemporary issues 23. Organizing human resources 24. Managing hospitality people 25. Managing in the international context 26. HRM and multi-site hospitality operations 27. Customer care and service quality 28. Business ethics 29. Career paths in hospitality (by Dr. Maria Gebbels) Appendices A. Lux Hotels case study B. GastroPubs, Restaurants & Bars plc case study C. Red Carnation Hotels Collection case study D. Pan Pacific Hotels and Resorts case study E. Staff Training: A Responsibility for All F. Resources and Organizations: Links

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Book SynopsisDespite the popularity of organizational change management, the question arises whether its prescriptions and dominant beliefs and practices are based on solid and convergent evidence. Organizational change management entails interventions intended to influence the task-related behavior and associated results of an individual, team, or entire organization. There is a perception that a lot of change initiatives fail and limited understanding about what works and what does not and why.Drawing on the field of psychology and based on primary research, Reconsidering Change Management identifies 18 popular and relevant commonly held assumptions with regard to change management that are then analyzed and compared to the four specific themes laid out in the book (people, leadership, organization, and change process), resulting in their own set of assumptions. Each assumption will have a brief introduction in which its relevance and popularity is explained. By studying the scieTrade Review"This book offers a critical look at the assumptions underlying modern organization change efforts—A must for scholars and practitioners alike!" —Tonya L. Henderson, Principal-Gly Solutions, LLC, USATable of Contents1. Introduction 2. Why Reconsider Change Management? 3. Story of Change: 18 Leading Assumptions in Change Practice4. Methodology5. Examining the Story of Change: Part I6. Examining the Story of Change: Part II7. Examining the Story of Change: Part III8. The Story of Change Reconsidered

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Book SynopsisThe financial crisis of 2008 brought new urgency to the question how best to organise national economies. This volume gives a business history perspective on the Varieties of Capitalism debate and considers the respective merits of the liberal and coordinated market economies. It looks at individual firms and business people as well as institutions and takes a long-term perspective by covering the whole 20th century. The authors examine both continuity and change with a particular focus on the Netherlands, a nation with an open economy, situated between two countries that oppose each other in the way they organize their economies: Germany and Great Britain. The Netherlands also provides an important case study with Dutch business maintaining strong links to the United States, widely considered to be the typical' liberal market economy. Contributors address the main topics of the capitalism debate, including labour relations, corporate governance, the firm anTable of Contents1. Introduction Keetie Sluyterman 2. The Evolving Role of Shareholders in Dutch Corporate Governance Abe de Jong, Ailsa Röell, and Gerarda Westerhuis 3. An Entrepreneurial Perspective on Varieties of Capitalism Jacques van Gerwen and Ferry de Goey 4. Multinationals as Agents of Change Keetie Sluyterman and Ben Wubs 5. Between Competition and Concentration: Business Interest Associations, Cartels, Mergers and Acquisitions Bram Bouwens and Joost Dankers 6. The Dutch ‘Polder Model’: The Prosperity of a Consultative Economy in an Era of Neoliberalism – A Paradox? Erik Nijhof and Annette van den Berg 7. Knowledge, Innovation Processes and Institutional Complementarities Mila David 8. Business Systems and Economic Performance in the Dutch Case Jan Luiten van Zanden

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The Game Production Toolbox focuses on the nuts and bolts of producing interactive content and how you can organize and support the creative, technical, and business efforts that are all part of interactive game development. This book isn't going to tell you how to design a game or what technologies to use. Instead it provides techniques for and insights into managing, from concept to release, all the pieces that must come together in order to get a game into the hands of a player. Readers will learn about each phase of game production: prototyping, defining the requirements, assembling the team, making the game, and releasing to the players. Interviews from professional game developers give a behind-the-scenes look at what it takes to make a game. Key Features A framework for how to get an interactive game from concept to release, including information on financing and pitching to publishers and investors. Techniques for

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Book SynopsisHow can tech-forward companies, institutions and non-profits stay relevant long term in today's fast changing global economy? Written for leaders seeking proven strategies, this book by a veteran business advisor and leadership coach explains what large organizations can learn from family enterprises, and vice versa. When survival is threatened by disruption, or growth has stalled, the book shows why seasoned leaders and rising leaders from both family and non-family organizations should join forces for mutual benefit of combining innovation and long term thinking.Florence Tsai advances the field of family business studies with new evolutionary models, organizational frameworks, and case studies of dozens of leading family companies, including IBM, Corning, and New York Times. The book addresses growing problems of disruptionchallenges best addressed by seasoned and rising leaders working together, since they have complimentary skills. Seniors bring stability and judgment, whTrade Review"Florence Tsai is unusually wise. She is an expert in navigating tricky family dynamics across generations and cultures. What I love most about Phoenix Rising is the way it mixes historical case studies with her own experiences to ask the important question: How do you build something new while staying true to your legacy?"James ChamBloomberg BETA"Fabulous for families in business, politics, philanthropy, arts and sciences. Read this book to survive another day in business—then another generation. Don’t lose the untapped talent closest to you. That warning is the best part of this book, and you should heed it."George CourtauldBest-selling author of The Pocket Book of Patriotism"Florence Tsai can really write! She employs a brisk snappy style – dare I say hip – to give us a fully referenced and intelligent analysis of what makes and breaks family enterprises. Written for both specialist and layman, Florence Tsai draws from ancient Greek and Asian mythology, studies on what makes healthy relationships, the complexity and richness of family dynamics and even dares to bring in child development, all the while proving her point with case studies of particular businessmen who either succeeded or failed or both. She explains what enables families to be nourished by their predecessors and create a successful family enterprise. For those interested in family enterprises (who isn’t?) but also for the philosopher, economist and historian, Florence Tsai’s Phoenix Rising provides telling insights into how capitalism really works, how it adapts, innovates, disrupts and continues to survive in ways both surprising and exciting. I do wish someone like Karl Marx or Joseph Schumpeter could have had the chance to read it."Nick PapandreouBrookings Global Leadership Council economist, Secretary of the Andreas Papandreou Foundation, author of A Crowded Heart, Mikos and Manos and The Magical Path to the Acropolis, and screenwriter of "Little Greek Godfather""Florence Tsai has worked with family organizations from founders to next gens, and Phoenix Rising offers both the weight to convince and the tools to inspire. Florence's proposal for building and sustaining a legacy mindset ensures that leadership and innovation will remain the key focus for growth and longevity. An essential read for all family enterprises!"Molly McAdamsFounder of Introducing Leaders and CEO of Strategic Legacy Ventures"This is a must read for any family business organization with aims to thrive in future generations. An essential road map providing the secret sauce to building generational family and business success. Great insights for inspiring, developing and engaging next generation leaders."Mike HillPresident and CEO of Minot’s Light and member of the Bancroft business family"A valuable read! Great inspiration for your life’s journey in business. Lots of tips on how to develop all the talent you’ve got, so you can build value for all to share. For over 60 years and across three generations, that’s still what motivates me as Chairman of a family business. My own journey began by working with my mom and my dad’s brother, Bill . . . then with my wife, our four sons, and Bill’s three sons . . . and soon (I hope) with many more from the fourth generation. Read this book and remember: give your rising leaders many chances to shine, back up your innovators, and don’t let them slip away. Then, when you get to my stage, you’ll look back on your career and realize, it’s not all about the money you made or the successes you racked up, but the great people you had the good fortune to work with along the way."Jack MitchellChairman of Mitchells Stores and WSJ best-selling author of Hug Your Customer, Hug Your People, and Selling the Hug Your Customer Way "This is a book that ushers in a new mindset, and a new direction for family business. Family enterprise has a perhaps undeserved reputation for lack of creativity. This book reveals the day-to-day, entrepreneurial energy of family business. It begins with stories from the past and present, written like no other business book I’ve read, in the style of the new millennial generation. It looks at how family business can become a ‘quantum machine’ for innovative growth and development. The core of the book covers the human life cycle, from childhood to elderhood, for insights on developing entrepreneurial focus, energy and results in family business. It’s full of stories of the creative energy of family and how it gets unleashed. You will never look at family enterprise the same way again after you read this."Dennis Jaffe, Ph.DAuthor of Working with Those You Love, Research Fellow at Wise Counsel Research and co-author of Cross Culture"Florence Tsai is an amazing resource for large families looking to take a longer term vision on their legacy, family business, and working with all family members. Guiding a large family through small and big changes takes patience, time and resources. While many put emphasis on short term gain and monetary reward, Florence shows in Phoenix Rising that experience, guidance, mentorship and immersion in the new economy are what puts families on track for long term success."Brian KooFounder of Formation Group"In Phoenix Rising, Florence Tsai offers a new model with frameworks that advance the study of business longevity. Institutions are always looking for new insights, but business lessons often don’t translate well across sectors. The long-run horizons of multigenerational family-run enterprises turn out to be surprisingly similar. Who knew? I was inspired by the remarkable families whose stories of renewal appear in the book. Institutions grappling with disruption can learn to develop exceptional and resilient new "Phoenix" leaders, experiment more, and make keep-or-kill decisions quicker by following Florence’s "core and edge" strategy. This book opens up new and timely discussions for leaders of all types of organizations that want to spark innovation and thrive for the next hundred years."Pareena G. LawrencePresident of Hollins University"With great energy and multiple examples from human nature, Florence Tsai builds a compelling picture of what makes 21st Century family enterprises thrive. She draws from famous stories ancient and modern, outlining the core characteristics of entrepreneurs who survived failure, coped with setbacks, and created businesses despite significant adversity. Phoenix Rising is a welcome addition to the growing literature on family enterprise development."James Grubman, PhDAuthor of Strangers in Paradise: How Families Adapt to Change Across Generations Table of ContentsForeword. Preface. Acknowledgements. About the Author. Chapter 1 Part A: Family + The Quantum Machine (For the Hackers). Chapter 1 Part B: Family + The Quantum Machine (For the Senior Architects). Chapter 2: Longevity DNA. Chapter 3: Phoenix Rising— Traits of Exceptional Leadership. Chapter 4: Survival Hacks— Resolving Generational Tensions. Chapter 5: Switch on the Longevity Gene. Chapter 6: Be Trustable to Teens. Chapter 7: Fast Tracking Your Almost Phoenixes. Chapter 8: Getting to Yes with Thirty-Somethings. Chapter 9: Frictionless Gearing for Quantum Impact. Chapter 10: Spotting the Stars.

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Book SynopsisThe last two decades have witnessed a proliferation of qualitative research in sport and exercise. The Routledge Handbook of Qualitative Research in Sport and Exercise is the first book to offer an in-depth survey of established and emerging qualitative methods, from conceptual first principles to practice and process.Written and edited by a team of world-leading researchers, and some of the best emerging talents, the book introduces a range of research traditions within which qualitative researchers work. It explores the different methods used to collect and analyse data, offering rationales for why each method might be chosen and guidance on how to employ each technique successfully. It also introduces important contemporary debates and goes further than any other book in exploring new methods, concepts, and future directions, such as sensory research, digital research, visual methods and how qualitative research can generate impact. Cutting-edge, timely and comprehensive, the Routledge Handbook of Qualitative Research in Sport and Exercise is an essential reference for any student or scholar using qualitative methods in sport and exercise-related research.Trade Review"With the ever-expanding field of qualitative research in sport and exercise, the Routledge Handbook of Qualitative Research in Sport and Exercise is timely and extremely useful. It is extensive and covers many elements related to qualitative research in the sport and exercise sciences from conceptual underpinnings to processes to future directions."Mark Brooke, Centre for English Language Communication, National University of SingaporeTable of Contents1. Introduction: An invitation to qualitative research (Brett Smith and Andrew C. Sparkes) PART I: Traditions of Qualitative Research 2. Breathing in life: Phenomenological perspectives on sport and exercise (Jacquelyn Allen-Collinson) 3. Doing grounded theory in sport and exercise (Nicholas L. Holt) 4. Narrative Inquiry: From cardinal to marginal…and back? (Anthony Papathomas) 5. Ethnography (Michael Atkinson) 6. Case studies (Ken Hodge and Lee-Ann Sharp) 7. Feminisms (Cheryl Cooky) 8. Embarking on community-based participatory action research: A methodology that emerges from (and in) communities (Robert J. Schinke and Amy T. Blodgett) PART II: Collecting Qualitative Data 9. Interviews: Qualitative interviewing in the sport and exercise sciences (Brett Smith and Andrew C. Sparkes) 10. Conducting observations in sport and exercise settings (Holly Thorpe and Rebecca Olive) 11. Visual research methods (Cassandra Phoenix and Emma Rich) 12. Media research: From text to context (Brad Millington and Brian Wilson) 13. Using material objects and artifacts in research (Kerry Chamberlain and Antonia C. Lyons) 14. Documents of life - from diaries to autobiographies to biographical objects (Melissa Day) PART III: Analyzing Qualitative Data 15. Using thematic analysis in sport and exercise research (Virginia Braun, Victoria Clarke and Paul Weate) 16. Phenomenological analysis in sport and exercise (Susanne Ravn) 17. Interpretative phenomenological analysis in sport and exercise: Getting at experience (Jonathan A. Smith) 18. Critical discourse analysis in sport and exercise: What, why and how (Kerry R. McGannon) 19. Conversational analysis is sport and exercise (Amanda LeCouteur and Suzanne Cosh) 20. Narrative analysis in sport and exercise: How can it be done? (Brett Smith) 21. Synthesizing qualitative research: Meta-synthesis in sport and exercise (Toni L. Williams and Rachel L. Shaw) PART IV: Representation, Evaluation and Ethics 22. In defense of realist tales (Samantha King) 23. Creative analytical practices (Jenny McMahon) 24. Ethics in sport and exercise research: From research ethics committees to ethics in the field (Catherine Palmer) 25. Rethinking ‘validity’ and ‘trustworthiness’ in qualitative inquiry: How might we judge the quality of qualitative research in sport and exercise sciences? (Shaunna Burke) PART V: Opening Up Qualitative Research Practices in Sport and Exercise 26. Researching the senses in sport and exercise (Andrew C. Sparkes) 27. The Web and digital qualitative methods: Researching online and researching the online in sport and exercise studies (Andrea Bundon) 28. Pluralistic data analysis: Theory and practice (Nicola J. Clarke, Nick Caddick and Nollaig Frost) 29. Mixed methods research in sport and exercise: Integrating qualitative research (Kass Gibson) 30. The role of theory, interpretation and critical thought within qualitative sport and exercise research (Tania Cassidy) 31. Teaching qualitative research (Camilla J. Knight) 32. Knowledge, not numbers: Qualitative research and impact in sport, exercise and health (Tess Kay) 33. Moving between worldviews: Indigenous physical cultures through Indigenous eyes (Moss E. Norman and Michael A. Hart) PART VI: Future Visions 34. Thinking about the future: Challenges and opportunities (Tara-Leigh McHugh) 35. A look at the future of qualitative methodology through the prism of athlete career research (Natalia B. Stambulova) 36. Qualitative research in search of ‘truth’ and agency: Challenges and opportunities for qualitative research (Cora Burnett) 37. Challenges and opportunities for qualitative research: Future directions (Michael D. Giardina) 38. Embracing the messiness of qualitative research: Challenges and opportunities for qualitative researchers in sport and exercise (Vikki Krane)

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Book SynopsisThis book provides a scholarly but accessible account of British regional development during the twentieth century, focusing on the emergence and development of theNorth-South divide. Beginning with regional imbalance in the Victorian and Edwardian economies, the book goes on to discuss the effects on the First World War and its aftermath, which created a discernible split between the depressed North and West, and the relatively prosperous South. Attention is also paid to the impact of government policy on regional development during the interwar years and beyond, and factors affecting industrial location in this period.Table of ContentsContents: Preface; Introduction; British regional development before the 20th century; The new regional divide 1870-1914; The First World War; Depression and decline in 'outer-Britain'; New industrial development in outer-Britain; The beautiful South; New manufacturing industry in Greater London; Industrial estates and new industrial communities; The new industrial workforce; Long-distance migrants in the new industrial workforce; Rural and coastal Britain; The genesis of British regional policy; Conclusions; Appendices; Bibliography; Index.

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Book SynopsisThe Game Changer powerfully demonstrates how some organisations in business and sport have done more than raise their performance; they have also changed the rules of the game or the game itself within their industry. It gives examples of the strategies and governance programmes that have emerged to accomplish this, and the challenges of executing them.This book brings to life strategic management in business, sport and not-for-profit organisations. It explores many of the theories taught on MBA and other professional programmes through case studies from the worlds of sport and business, written by authors who have played a part in the change. Alistair Gray has spent much of his career in senior roles in these sectors and brings a unique insight to the field, as well as providing the reader with tools and techniques for improvement in governance and performance.The Game Changer is essential reading for both professionals looking for methods to improve their own performance and to embed strong principles of governance, and business students looking for real-life lessons from practice. Trade Review"Alistair Gray has a lifetime of experience in business and sport and this book provides an insight into the strategic management, innovation and drivers needed to change the game"Baroness Sue Campbell CBE, Director of Women’s Football at The FA. and Chair of UK Sport (2003 – 2013) and Youth Sport Trust (2005 – 2017)"The Game Changer is a source of useful learning for MBA students and young executives. Alistair delivers a unique perspective on many aspects of strategic management supported by real-life case studies from business and sport. I have taken benefit from Alistair and his approach to accelerate the University's strategy."Professor Sir Jim McDonald, Principal and Vice Chancellor, University of Strathclyde"It is one thing to write about strategy and how it should be done. It is a completely different thing to write about strategy and to have actually done it. Alistair Gray provides the latter in his book. It is a tremendous read packed with insight into how to deliver meaningful strategic change."Harry Sminea, Professor of Strategic Management, Strathclyde Business School, University of Strathclyde"Top business frequently turns to sport for strategies to improve performance. Alistair Gray benefits from his unique combination of a successful voluntary leader in sport and respected consultant to leading businesses and sports around the world. The articles and case studies in the book deliver real insight into how to succeed."Martin Gilbert, CEO Standard Life Aberdeen PLC"Altogether, a really useful book whose articles and case studies will be invaluable for anyone facing the prospect of competing in the challenging global markets of the 21st century."Sir Tom Farmer KBE, Founder of KwikFit"The Game Changer is a demonstration and evolution of the importance of out-of-the-box thinking in providing winning performance. It emphasises the benefits of embracing change in mindset and strategic perspective."Sir Bill Gammell FRSE, Founder and former Chair and CEO of Cairn Energy PLC; Chair of Winning Scotland Foundation"This is a very enlightening and well-researched read from a wise sage who knows – from first hand experience – more than a bit about what provides the zeitgeist in business".Andy Nash, Portfolio Chair and former Director of Taunton Cider PLC"For many years I have appreciated Alistair’s unique insight across business, elite sport and other sectors. The Game Changer captures that and will be stimulating for executives in business and sport at any stage in their career – from MBA classes to the Board Room.’Charles Berry, Chairman of The Weir Group PLC"The creation of Scotland Food & Drink was the ultimate game changer for the food & drink industry in Scotland. Alistair led us through the journey that initially created an industry strategy group. He further guided us through a process that included industry leadership, the Scottish Government, Scottish Enterprise and Highland & Islands Enterprise to create Scotland Food & Drink. We began the journey with the complexity of the cluster strategy and concluded with a pragmatic approach to deliver the platform for Scotland Food & Drink. In doing so, we created a collaborative model, with strong strategic direction that has now transformed the value and reputation of Scotland’s food and drink industry."David Kilshaw, Former Chair of Scotland Food & Drink "The Game Changer is easy to read and follow and challenges the reader to think differently, with clarity. Full of examples and strategic models, it provides an excellent framework to develop winning strategies and improve performance in business and sport." Sir Ian McGeechan OBE, Head Coach, British and Irish Lions (four tours) and Director of Rugby for Scotland, Northampton and Wasps"Nowadays sport operates more like business and must employ best business practice in its operations, within systems of good governance for its athletes, officials, volunteers and supporters. Alistair Gray presents his own considerable experience achieving these goals which those in sport and business will find most valuable."Sir Craig Reedie GBE, President of the World Anti-Doping Agency, former Chairman of the British Olympic Association (1992–2005) and Vice-President of the International Olympic Committee (current serving member)."Alistair Gray draws upon behind-the-scene insights into the change process to provide a much needed and revealing insider account of sports management in the real world. It relegates data and evidence, promotes people and relationships to answer some important contemporary sporting questions – How can small nations win at sport? How can sport build integrity? How do you manage sustainable change?"Professor Dr Grant Jarvie, Chair of Sport, University of Edinburgh, Founding Director Academy of Sport, Professor, University of Toronto"This book will be a great resource for all management professionals and those building their career. The content and case studies reflect the open minded, ambitious and check and challenge approach of Alistair in his many roles and experiences across organisations in business and sport."Anne Marie Harrison, CEO Victorian Institute of Sport (Australia)“In my experience in sport, especially in Ireland, Alistair Gray and Brian MacNeice are the first names mentioned for strategy development. Genesis were instrumental in supporting us to achieve our ambition to secure Test status in Cricket. Their approach is inclusive and uncomplicated and focuses on clear targets and accountability. Their honesty and integrity set them apart and they are a pleasure to work with.”Warren Deutrom, CEO Cricket Ireland"The Genesis report on the 2002 FIFA World Cup and subsequent projects provided the FAI with the practical impetus to make many significant changes within the Association and improve our performances on and off the field. The reforms made along the way have helped Ireland’s position in European football administration and the Association is proud to occupy a place among UEFA members as a modern progressive governing body."John Delaney, CEO FAI and UEFA Executive Committee"Alistair is someone who challenges you to think the unthinkable and has undoubtedly influenced my professional development. Winning in business and sport is a golden thread through his philosophy and his contribution to Scottish Cycling and Scottish sport has definitely been a Game Changer. This really useful book provides the opportunity to learn from one of the best."Craig Burn, CEO Scottish Cycling"Alistair’s insights into what makes elite athletes perform and his knowledge of how sports organisations can improve their performance through the execution of a carefully-crafted strategy were of enormous value to the Scottish FA during my time as CEO."Stewart Regan, CEO Scottish FA"In helping make the best strategic choices, Alistair always considers whether they can be successfully implemented, taking into account leadership qualities and optimal use of resources. This invaluable book is full of pragmatic insights on how to decide and then deliver." David Gray, Non-Executive Director "A supportive infrastructure is key to ensuring coaches and other performance specialists in sport can exercise their skills effectively. Alistair applies his unique skills set to creating such infrastructure by tackling culture shift head on. Putting it another way, he facilitates performance excellence."Professor Frank Dick OBE, Coach and Motivational SpeakerTable of ContentsForeword - by Sir Tom Farmer KBE, Founder of Kwik FitAcknowledgementsOur AuthorsChapters1 Introduction: The Grand Strategist and The Focus FrameworkChanging the Game in Business2 NCR Manufacturing – Challenging Michael Porter’s Generic Strategy Theories3 Scenario Thinking – The Answer to Future Uncertainty4 New Age of Strategic Management5 Power of Purpose (by Fiona Gifford)6 Innovation Management and MTBD>MTBS7 Strategic Benchmarking8 Braveheart 2 - Future Lessons from Yesterday’s Leaders9 Clusters are Cool!10 Making Mergers Work - Mixing Spirits11 Managing in (and out of) Recession12 Adelon Ireland - The Road to a Strategic Site (by James Bowen)Changing the Game in Sport13 Ambition as a Driving Force for Performance (by Brian MacNeice)14 Sustaining Sports in the Future15 Cathy’s Pillars and the reform of The Football Association (in England)16 Good Governance does not Win Gold Medals17 Performance Strategies for National Football Associations18 Performance Sport - The Winning Formula 19 Good to Great - Inside the Black Box20 The New Zealand All Blacks - The Ultimate High Performing Sporting Organisation (by John Bull)21 All you need is LoveAppendices Checklists Bibliography: 50 Books that have influenced me NCR- Source of EntrepreneursPostscript - My Personal Renaissance - 'You've got to find what you Love’

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Book SynopsisHow can coaches maximise the effectiveness of their practice?What can research tell us about how and why coaching works'?How can we use the evidence base to enable others to reach their full potential?Coaching with Research in Mind brings together cutting-edge research in coaching and psychology, accessibly summarises the findings, and provides a clear and specific breakdown of what research tells us coaches and leaders should be doing and why.Rebecca J. Jones provides practitioners with the information and guidance they need to apply research in their practice, explaining how coaches can understand coachee characteristics, how they impact the coaching process and how coaches should adapt their practice to accommodate them. The book explains how to identify which principles of the coaching process influence effectiveness and tailor practice to maximise their impact. Jones also explores the impact of environmental factors and assesses how their inflTrade Review"An outstanding book from one of the leading coaching researchers in the world. Rebecca Jones provides a comprehensive coverage of the state of play in coaching, helping practitioners and scholars alike grasp just how far we have come over the past two decades in coaching research to establish coaching as an evidenced based discipline. This book is an essential purchase for your coaching library." - Professor Jonathan Passmore, Director, Henley Centre for Coaching, Henley Business School"Dr Jones has become a leading authority on the measurement of coaching outcomes, backed by her vast knowledge of the academic literature in the field. Coaching with Research in Mind brings this research base to illuminate all aspects of the coaching engagement. Wonderful real-life vignettes from coaching professionals bring it all to life. A vital book bridging the gap between research and practice, which is so desperately needed in our field!" - Brian O. Underhill, Ph.D., Founder & CEO, CoachSource"This book corroborates a much-needed message - that coaching and research go hand in hand. A must read for academics and practitioners wishing to take an evidence - informed perspective." - Professor Almuth McDowall, Professor of Organisational Psychology, Birkbeck University of London "This excellent book takes the reader on a valuable journey, closely examining published research and linking it to coaching practice. Not only is it easy to read, it can inform practice for both trainee and experienced coaches." - Professor Stephen Palmer, Wales Academy for Professional Practice and Applied Research"Far too much of coaching is based on supposition, superstition and ritual, with little or no evidence base. Part of the cure is for coaches to adopt a more evidential approach to their practice — and this book shows them how!" - Professor David Clutterbuck, EMCC special ambassador; visiting professor, Henley Business SchoolTable of ContentsList of figures List of tables Section One: An Introduction to Coaching Chapter One – The evidence-base for coaching Chapter Two – What outcomes can we expect from coaching? Section Two: The Coachee Chapter Three – Coachee motivation Chapter Four – Coachee personality Chapter Five – Coachee goal orientation Chapter Six – Coachee self-efficacy Chapter Seven – Coachee skills Section Three: The Coaching Process Chapter Eight – Goal-setting Chapter Nine – Learning through reflection Chapter Ten – Planning for action Section Four: The Role of the Organization Section Five: Conclusion Research in Action Coach Biographies

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Book SynopsisHighly effective teachers have something in common: They do simple things extraordinarily wellâsimple, uncomplicated things on a daily basis. In this new book by bestselling authors and presenters Annette Breaux and Todd Whitaker, youâll learn the secrets of these tried-and-true techniques that will help to improve your teaching, your studentsâ learning, and your studentsâ behavior. Annette and Todd, who have years of experience working in schools across the globe, reveal 75 easily-implemented strategies that will improve teaching and instruction, classroom management, student motivation, student achievement, parent communication, and more--with no new programs! Each tip provides practical takeaways that can be used immediately and with remarkable success.Table of Contents1. Win a Free Meal by Swallowing Negative Words 2. Ask Yourself 5 Questions 3. Make One Lesson More Fun! 4. Learn ONE Important Thing About Each Student 5. Change the Expression on Your Face 6. Leave ONE Compliment a Day 7. Ask for Student Feedback on the Lesson 8. Assign Two Purposes to Your Desk 9. Greet Every Student Every Day 10. Help Students to Follow Instructions 11. Never Miss a Birthday 12. Invite an Administrator into Your Room 13. Don’t Take Student Behavior Personally 14. Say 3 Nice Things to the Student Who Aggravates You Most 15. Post a Simple Sign Telling Why You’re a Teacher 16. Have Students Create a Student Wall 17. Designate an Hour a Day for Paperwork 18. Give Stickers! 19. Speed Up the Slow Starters 20. Make Participation Less Stressful for Students 21. Defuse a Negative Coworker 22. Befriend a New Teacher 23. Become Better Organized in 10 Minutes! 24. Get a Free Classroom Makeover 25. Try the "Have You Noticed" Trick 26. Shift Your Focus 27. Convince Your Students… 28. Know the Simple Dos and Don’ts of Social Media 29. Get Free Ideas via Twitter 30. Compliment the Custodian 31. Ask for Student Feedback on Your Teaching 32. Sell What You’re Teaching! 33. Let Students Run a Project from Start to Finish 34. Use ONE Piece of Test Data to Improve Your Effectiveness 35. Act More Enthusiastic Than You Feel 36. Delegate Classroom Duties 37. Observe Other Teachers 38. Simplify Your Management Plan 39. Shorten Classroom Activities 40. Hold Classroom Raffles 41. Invite Outsiders In 42. Laugh with Your Students 43. Stop Trying to Be Perfect 44. Don’t Let Students Know When They Get to You 45. Call a Parent with Good News! 46. Become More "REAL" to Your Students 47. Keep Your Outside Struggles Outside of the Classroom 48. Ignore the Little Things 49. Meet with Students Individually 50. Brag About Your Students 51. Act Like a Recruiter 52. Let the Emojis Speak 53. Participate in Students’ Lives 54. Be Available to Your Students 55. Help Students to Set Personal Goals 56. Display a Teacher’s Creed 57. Make it Easy to Ask for Help 58. Reinvent Yourself Overnight! 59. Let the Games Begin! 60. Tell Students You Don’t Hold Grudges 61. Be the Most Professional Teacher in the School 62. Teach Students How to Think, Not What to Think 63. Make it Okay to Make a Mistake 64. Tell What You Like About Each 65. Give Student the Benefit of the Doubt 66. Teach Like a Great Coach 67. Give an Exit Ticket 68. Control Your Body Language 69. Determine the Origin of the Problem 70. Send One Note, Per Class, Per Day 71. Keep Students Engaged from Bell to Bell 72. Shake Things Up! 73. Thank Students for Being in Your Class 74. Call Every Student by Name, Every Day 75. Channel Your Favorite Teacher

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Book SynopsisFasten Your Seatbelt: The Passenger is Flying the Plane is the fourth in a series written at the encouragement of practitioners in the global airline industry. Core customers are beginning to seize control of the direction of the industry from airline management. Customers are doing so due to deep dissatisfaction with what is being offered by traditional carriers across all areas, including network, product, price, customer service and the distribution system. New airlines have clearly focused business designs with the discipline to reject non-valued products or services. In the US, new airlines score higher in customer satisfaction, offering lower fares and making larger operating profits. This book is about customer behaviour and how to address it. It provides detailed but easy-to-read practical discussion of the changes required on the part of airline management not only to think boldly, but also to execute courageously and relentlessly, ground-breaking strategies to fly aheadTrade Review'An informed contribution to the debate about a major current problem.' The Aerospace Professional, October 2005 'This is the fourth book in a series by Taneja, and could be considered the blueprint for airline survival, as well as - who knows one day - even profit back at the US legacy carriers.' Flight International, October 2005 '... contains much insight in to the success of low-cost airlines, and the reasons why the established carriers were ineffective in defending their market share. The strategy is well explained and answered several of my questions. There are some interesting projections of what the future might hold - time will tell if theory meets practice!' The Log December/January 2005/6 ’Fasten Your Seatbelt is a valuable tool for learning to deal with a rapidly changing commercial aviation landscape and an interesting read for both airline administrators and aviation buffs alike.’ Collegiate Aviation News 'For the reader outside the industry who wants a better appreciation and understanding of how global aviation is changing, then it certainly makes worthwile reading.' Ken Thompson, Logistics & Transport FOCUS, March 2007Table of ContentsContents: Introducing the new pilots; Taking a bird's eye view of the landscape; Designing viable business models; Renovating and innovating products; Pricing for mutual benefit; Exploiting distribution diversity; Developing truly integrated alliances; Managing the new pilots; List of Abbreviations; Index; About the Author; Index.

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Book SynopsisThe project has become fundamental to international development and humanitarian practice, playing a key role in defining objectives, funding streams and ultimately determining what success looks like. This book provides a much-needed overview of the project in international development practice, guiding the reader through the latest theoretical debates, and exploring the core tools and stages of planning and design.The book starts with an overview of the role of the project through development history, before taking the reader through the stages of a standard project management cycle. Each chapter introduces the stage, the most common tools used to support that phase of planning, and the critical debates that exist around it, with examples to illustrate discussions from around the world and a range of development fields. The book explores the challenges to working effectively in contemporary aid contexts, including the role of politics and the pressures wrought by the demandTrade ReviewA timely and neatly presented book that critically reflects upon insufficiently questioned arenas. Scott's multi-sectoral experiences allow for a compelling tightening of the theory-practice gap, guiding readers through the project management cycle as both a practical tool and an instrument for governing aid and taming its politics.Nadine Hassouneh and Elisa Pascucci, researchers at “The Bad Project”, Tampere University, Finland.The project concept and project formats are extraordinarily pervasive in development organizations, yet are largely taken for granted and insufficiently reflected on. Caitlin Scott’s impressive book helps to fill this basic gap in consideration, and it does so clearly, incisively, and thought-provokingly.Des Gasper, International Institute of Social Studies, Erasmus University RotterdamTable of Contents1. Introduction: The Project in International Development 2. Project management in the aid sector 3. Project Inceptions 4. Project Planning : from logframes to adaptive management 5. Monitoring: indicators, adaptation and learning 6. Evaluation and Impact 7. Conclusion

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Book SynopsisThis edited volume provides critical reflections on the interplay between politics and law in an increasingly transnationalized global political economy. It focuses specifically on the emergence and operation of new forms of governance that are developing through a variety of transnational contractual practices, institutions, and laws in multiple sectors and areas of economic activity. Interdisciplinary in nature, the volume includes contributions from law, political science, sociology, and international politics, with the focus on the political foundations of transnational contract being both original and path-breaking. Placing power at the center of the analysis, the volume reveals the heterogeneous landscape of contemporary law-making and the different kinds of politics giving rise to this form of global ordering. As the contributors note, this new form of governance requires a different type of political theory and legal theory, with the volume advancing understTrade Review‘Cutler and Dietz have brought together a diverse set of authors who together give us a brilliant critical interrogation of the rise of private sector experts in domains concerned with public interests. This has become an increasingly important and alarming issue. A must read.’ – Saskia Sassen, Columbia University, USA, author of Expulsions'In this path-breaking interdisciplinary volume of political scientists, sociologists, and legal scholars, the authors not only demonstrate that non-hierarchical "governance by contract" dominates both state and private regulations in the global political economy but they also elaborate the power dimension of these arrangements. A must read for anybody interested in knowing how the global economy ticks!' - Thomas Risse, Professor of International Politics, Freie Universität Berlin, GermanyTable of ContentsForewordLiberalism’s Global Mirror: Worldwide Contracting and ‘No Alternative’?[Peer Zumbansen]IntroductionChapter 1The Politics of Private Transnational Governance by Contract: Introduction and Analytical Framework [A. Claire Cutler and Thomas Dietz]PART I: Analytical and Theoretical Dimensions of Private Transnational Governance by ContractChapter 2Contract as Normative Regulation and the Implied Rule of Law Christopher MayChapter 3Governance by Contract from a Perspective of Power: The Case of Land Grabbing[Doris Fuchs and Anne Hennings]PART II: Trade and Production: Global Value Chains and Transnational Private Governance by Contracts Chapter 4Private Transnational Governance in Global Value Chains: Contract as a Neglected Dimension [A. Claire Cutler]Chapter 5The New Gatekeeper: Ethical Audits as a Mechanism of Global Value Chain Governance[Genevieve LeBaron, Jane Lister, and Peter Dauvergne]Chapter 6Relational Contracts 2.0: Efficiency and Power[Thomas Dietz]PART III: Trade, Investment, and Dispute Settlement: Arbitration as Transnational Private Governance by ContractChapter 7Arbitration as Transnational Governance: Legitimacy Beyond Contract[Fabien Gélinas]Chapter 8Private Arbitration as a Mechanism for the Construction of Contractual Norms in Private-Public Relationships: The Case of Investor-State Arbitration[Edward Cohen]Chapter 9Theorizing Private Transnational Governance by Contract in the Investor-State Regime[A.Claire Cutler and David Lark]PART IV: Sectoral Specifications of Private Transnational Governance by ContractChapter 10Contractual Governance and Sectoral Fragmentation of Transnational Contract Law[Joshua Karton]Chapter 11Transnational Carbon Contracting: Why Law’s Invisibility Matters[Natasha Affolder]Chapter 12Merchants of Hegemony: Neoliberalism and the Legitimacy of Private Contractual Governance in the Transnational Cotton Trade[Amy A. Quark]Chapter 13Regulating Private Military Security Companies by Contract: Between Anarchy and Hierarchy? [A. Claire Cutler and Stephanie Law]ConclusionChapter 14Empire through Contract: A Private International Law Perspective[Horatia Muir Watt]

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Book SynopsisProviding detailed analysis of the thermal comfort assessment of clothing as the basis for developing standards, this book discusses the thermal protective role of clothing as a way of modelling heat transfer from the body, general thermal regulation of humans, and the importance of globally accepted test methods and standards to improve quality. New materials and discoveries in the study of thermal comfort necessitate the need for standard improvements and update. The development of international standards and the unification of testing methods is of crucial significance to ensure cost reduction and health protection. The book promotes instruments, methods, implementation of unified specifications, and the definition of standards so that a clear quality management system can be established, for both production systems and testing methods. It discusses standards in ergonomics of the thermal environment, clothing thermal characteristics, and subjective assessment of thermal coTrade Review"This book shows the importance of modeling heat losses from the human body as an important factor in optimizing the comfort of clothing, as well as the need for assessment of thermal comfort and standardization of the related testing methods…Except for chapters 2 and 3, where some quantitative analysis is presented, the treatment here is straightforward and descriptive. The book is just right for interested general readers with some knowledge of physics."--S. D. El Wakil, emeritus, University of Massachusetts Dartmouth, CHOICE Table of Contents1. Introduction. 2. Behind the Scenes: Thermal Regulation in Humans. 3. Modelling the Heat Losses from the Human Body. 4. The Importance of Globally Accepted Test Methods and Standards. 5. The Standardization on Thermal Comfort. 6. Who Creates Standards? 7. The Standardisation on Thermal Comfort. 8. The Distribution of Standards on Thermal Comfort. 9. The Overview of the Most Significant Standards on Thermal Comfort. 10. Conclusion. 11. References. 12. Dictionary: Basic Terms and Units.

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Book SynopsisMost existing texts covering topics in Islamic finance discuss the potential of Islamic banking; very few talk about other forms of financing and the investment activities of Islamic firms from the standpoint of owners and managers. This book fills this gap by looking at the traditional as well as non-traditional financing and investment activities of shariah-compliant companies.The chapters in this edited text offer a full range of topics on corporate finance for Islamic firms, including global comparisons of shariah screening, dividend policy and capital structure of Islamic firms, details of global Islamic equity markets, trends and performance of sukuk markets, and a brief account of derivative securities that can be used in Islamic finance. This is a useful reference for anyone who wishes to learn more about the performance of shariah-compliant companies vis-à-vis conventional firms. The book includes both technical and non-teTrade ReviewBecause they comply with shariah law, Islamic firms – financial as well as non-financial – behave differently from their conventional counterparts. While we know a lot about the structure and operation of Islamic financial institutions, information on Islamic non-financial corporations is very limited. This book combines technical as well as non-technical information on Islamic listed corporations and their structures and strategies, from several dimensions. The contents of this book will be particularly useful for academics to get an in-depth view of Islamic corporate finance, with evidence garnered from around the globe.—Professor Dr. Habib Ahmed, Durham University, UKIn recent years the Islamic financial services industry has seen astonishing, double-digit global growth, mostly in the form of financial firms (Islamic banks, microcredits, and others). However, the existing literature provides minimal coverage of the underlying corporate finance assumptions and relevant financing strategies non-financial shariah-compliant corporations which engage in halal business – that permitted by shariah law. This book covers regular topics in corporate finance, such as performance matrix/measures, capital structure, dividend policy, and pertinent corporate finance issues, from the perspective of Islamic corporations. The book will help both corporate leaders and academics to arrive at a deeper understanding of Islamic corporate financing, especially in emerging economies.—Dr. Syed Musa Bin Syed Jaafar Alhabshi, Dean, International Islamic University Malaysia (IIUM) Institute of Islamic Banking and Finance, MalaysiaTable of Contents1. Screening and performance of shariah-compliant companies. 2. Is there a cost for adopting faith-based investment styles? 3. Islamic corporate finance: Capital structure. 4. Islamic venture capital financing. 5. IPO underpricing, regulation, sentiment and shariah screening in Bangladesh. 6. Sukuk: Introduction and global performance. 7. Sukuk: Meaning, valuation, benefits and challenges. 8. Dividend policy: The case of shariah-compliant firms. 9. Prospects for Islamic derivatives in Bangladesh. 10. Impact of derivative usage on the value of shariah-compliant firms in Malaysia. Index

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Book SynopsisTrauma Reporting provides vital information on developing a healthy, professional and respectful relationship with those who choose to tell their stories during times of trauma, distress or grief.Amid a growing demand and need for guidance, this fascinating book is refreshingly simple, engaging and readable, providing a wealth of original insight. As an aspiring or working journalist, how should you work with a grieving parent, a survivor of sexual violence, a witness at the scene of a traumatic event? How should you approach people, interview them and film with them sensitively? Trauma Reporting features guidance from some of the industry's most successful news correspondents and documentary makers, including Louis Theroux, Lucy Williamson, Tulip Mazumdar, Richard Bilton, Jina Moore and many more, all sharing their experience and expertise. It also features people who chose to tell their sensitive stories to journalists, giving readers invaluable insigTrade Review'It is absolutely fundamental that journalists treat vulnerable contributors sensitively and with respect.'– Louis Theroux'Dealing with personal tragedy is hard enough but dealing with the media often compounds the pain, trauma and powerlessness of uninvited experiences. It doesn’t have to be like that. The insight and the guidance in this book reflect compassionate, ethical and professional practices that can only benefit journalists as well as those they work with and for.' – Anne Eyre, Disaster Action.‘Full of vital, sensible and practical advice. All journalists, especially those just starting out on their careers, would benefit from absorbing this clear, thoughtful and much-needed guide.’– Adam Bullimore, Editor, BBC Breakfast News‘Families we have supported tell us the way they are treated by the media can have a massive impact on them. We welcome the level-headed and practical advice in this important book which will increase the confidence of reporters and reduce any unnecessary distress for families.’– Child Bereavement UK'The scoop-obsessed, noisy hack pack, forever ready to pounce mercilessly on unsuspecting people suddenly thrown into the media spotlight, is a stereotype beloved of Hollywood and television detective series. Countering that image, Jo Healey, drawing from wide-ranging interviews, academic studies and her own experience, shows that there is, indeed, a large, caring and reflective community of print and broadcast journos who strive hard to work sensitively when dealing with vulnerable children and adults – and with people suffering from all kinds of trauma. Healey also records moving testimonies from people who, following some tragedy, have had to face the hack pack at their door. Both students and practicing journalists will find this text – packed with sensible and always clearly presented advice – of enormous, lasting value.' – Richard Lance Keeble, University of Lincoln and Liverpool Hope University Table of Contents1 The Introduction2 The Approach3 The Preparation4 The Relationship5 The Children6 The Interview7 The Filming8 The Writing9 The Follow Ups10 The Self CareDr Cait McMahon, The Dart Centre for Journalism and Trauma11 The EthicsDr Sallyanne Duncan, University of Strathclyde, Glasgow12 The Tips

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Book SynopsisThe central theme of this study, first published in 1998, is that parametric change has expanded the autonomy of non-state actors, and has reduced the capability of governments to extract involuntary resources from their constituents. This change has profound consequences for world politics. This title will be of interest to students of Finance and Economics. Table of Contents1. Introduction 2. Implications of a New Financial Order 3. The Historical Evolution of the Key Arrangements 4. National Economic Policymaking in an Era of Global Finance 5. Renegotiating the Bankers’ Bargain 6. Limits of Policy Autonomy 7. Conclusion; Bibliography

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Book SynopsisMany companies limp along from day-to-day treating the quality side of the business as a necessary evil, and doing only what is minimally necessary for compliance to regulations. This kind of approach to compliance almost always results in inefficiencies and sometimes can result in a curious kind of noncompliance. Documentation created with compliance as the sole consideration often ends up confusing the employees who must use the documentation.This book looks beyond what is necessary for compliance alone to address what makes a quality management system (QMS) both effective and efficient. This book also never forgets that real people must make any QMS work; the book provides a blueprint for creating a QMS that real people will find useful.After a review of the challenges that any medical device company faces in the world of todaythe multiple sources of QMS requirementsthe book poses a question: are we satisfied with the QMS we have now, or could we do beTable of ContentsChapter 1 The Challenge Chapter 2 The Path Chapter 3 Key Decisions Chapter 4 A Quality Plan Chapter 5 Documentation, the Big Picture Chapter 6 Level 1 Documentation Chapter 7 Level 2 Documentation Chapter 8 Level 3 Documentation Chapter 9 Level 4 Documentation Chapter 10 Fully Incorporating Risk Management Chapter 11 Implementation Chapter 12 Maintenance (and Improvement)

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Book SynopsisThe Business of Sustainable Tourism Development and Management provides a comprehensive introduction to sustainable tourism, crucially combining both theoretical and practical approaches to equip students with the tools to successfully manage a sustainable tourism business or destination. Covering a range of crucial topics such as mass tourism, alternative tourism, human capital management, and many more, this book incorporates a global curriculum that widens the sustainable tourism debate to include theoretical perspectives, applied research, best-practice frameworks, business tools, and case studies, facilitating a more comprehensive sustainable tourism educational strategy. Information on how to effectively implement strategies that can be applied to business environments, entrepreneurship, and job skills to enhance career preparation is at the forefront of this textbook. Highly illustrated and with an interactive companion website including bonus learning Trade Review‘This text provides an innovative and comprehensive treatment of sustainable tourism development and management – creating a very useful approach for educators and students, excellent theoretical foundations and relevant cases. I especially value the unique inclusion of relevant management perspectives; a must for programs in tourism management. The comprehensive treatment of business skills and management create an integrated skill-based text for the next generation of tourism professionals dedicated to sustainable development!’Kelly S. Bricker, PhD, Director of Parks, Recreation, and Tourism, Salt Lake City, Utah‘This textbook is a must-read for researchers, students, and practitioners in the field of sustainable tourism and destination management. It includes not only theoretical and management perspectives on various topics, but also reflective questions that stimulate readers’ critical thinking on the issues. The well-written and easily accessible contents allow readers to use the acquired knowledge easily and readily in the implementation of sustainable tourism policies across various contexts.’Dr. Robin Nunkoo, Associate Professor, University of Mauritius‘This is a good, sound instructional text in which the authors have demonstrated considerable breath of knowledge in the business aspects of sustainable tourism within the global context, relating them to best-practice frameworks to support successful skill development and provided an excellent analysis of them, based upon a clear rationale and focus.’Professor Peter Dieke, PhD, Makerere University Business School, Kampala, UgandaTable of Contents1. Introducing sustainable tourism 2. Understanding capital 3. Globalization, localism, and sustainability 4. Governance of sustainable tourism 5. The sustainable traveler 6. Mass tourism 7. Alternative tourism 8. Marketing for sustainability 9. Supply and value chain management 10. Certification 11. Human capital management 12. Visitor management 13. The future of sustainable tourism

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Book SynopsisThis handbook provides students with an essential understanding of the skills and knowledge needed to work in the tourism, hospitality and events industries. It offers reflective, reflexive and critical analysis on personal, academic and professional development. Not only looking at how to develop the skills, attributes and prospects for employment in these competitive industries, this handbook also focuses on what the employers in tourism, hospitality and events sectors require of graduate employees. Highly illustrated, the chapters contain think points and activities, and case studies are integrated throughout offering first hand advice from both employer and graduate perspectives. The first book to focus on skills and employability in tourism, hospitality and events, this is a must read for all students studying these fields. Trade Review'With over two decades' experience both working in and researching the tourism, hospitality and events industries, the author is pre-eminently qualified to produce this handbook. There are many other human resources and employment texts in the marketplace, but this carves itself a niche for its practical utility for students. Designed primarily as a companion to student learning, a secondary audience could well be leaders in the industry, inquisitive about the competencies and skills their new hires should possess.'Dr Richard Robinson, Senior Lecturer, University of Queensland, Australia'This text is unique in that it offers students from a wide range of tourism, hospitality, events and related disciplines an excellent insight into the academic and professional development that is required to underpin their education and for their lifelong learning. The text provides an excellent foundation for researchers in the critical area of professional development. I recommend this book to students, academics and management in the sector as an important, new and contemporary text.'Dr Susan Horner, Associate Professor, Plymouth University, UK'This is a much needed and valuable resource for both students and teachers of hospitality, tourism and events courses. Employability and work skills are essential for the future workforce and will ensure relevance for both the industry and the educational institutions that serve it.'Professor Nigel Hemmington, Pro Vice Chancellor Research Enterprise and International, Auckland University of Technology, New Zealand'This textbook is an essential read for any student studying tourism, hospitality and events management. It offers useful, detailed and important chapters on academic and professional development, and will help any undergraduate preparing to study and work in these vibrant and diverse industries.'Emma Abson, Senior Lecturer, Sheffield Hallam University, UK'This is a welcome addition to the academic texts in the area of tourism, hospitality and events management. It is refreshing, topical and highly relevant to see a text that is aimed directly at students and also which guides and supports them in developing the necessary skills and attributes to work in today’s highly challenging and competitive tourism industry. Firth provides excellent insights into the demands of working within the industry, current trends and challenges, and a huge awareness of the skills and personal attributes graduates need. The text is well structured with clear LOs for each chapter and engaging activities, case studies and think points to guide the reader. The text is also extremely insightful and supportive for academics within universities who are working with employee engagement, work placements and developing student employability skills. If only a text like this had been available whilst I was studying and to guide me as a graduate in the field of tourism!'Dr Jane Ali-Knight, Professor in Festival and Event Management, Edinburgh Napier University, UKTable of ContentsPart One: Employability skills for tourism, hospitality and events management 1. Introduction to the textbook 2. Sector overviews 3. Graduate employment 4. Skills for tourism, hospitality and events employment 5. Text structure Part Two: Personal development 6. Personal development in tourism, hospitality and Events 7. Self-awareness 8. Relationship skills 9. Time management 10. Learning styles 11. Effective communication Part Three: Academic development strategies 12. Goals and targets 13. Finding academic articles 14. Reading academic texts 15. Academic writing 16. Secondary and primary sources 17. Motivating yourself 18. Group work and alternative assessments Part Four: Professional development 19. Leadership styles: evidencing reflective and reflexive thinking, learning and doing 20. Networking 21. Coaching and mentoring 22. Forms of employment experience 23. Career mapping

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Book SynopsisThe Hidden Power of Systems Thinking: Governance in a Climate Emergency is a persuasive, lively book that shows how systems thinking can be harnessed to effect profound, complex change.In the age of the Anthropocene, the need for new ways of thinking and acting has become urgent. But patterns of obstacles are apparent in any action, be they corporate interests, lobbyists, or outdated political and government systems. Ison and Straw show how and why failure in governance is at the heart of the collective incapacity to tackle the climate and biodiversity emergencies. They go beyond analysis of the problem and demonstrate how incorporating systems thinking into governance at every level would enable us to break free of historical shackles. They propose 26 principles for systemic governance.This book will be inspiring reading for students applying their systemic methods, specialists in change management or public administration, activists foTrade Review"Ison and Straw’s book presents a valuable set of ideas. They fit in and extend a decades-long lineage of cybernetic, interpretative and critical systems thinking about governance..."Philippe Vandenbroeck, Systems/Futures Thinker"It is an original work in which we find the invariants of the STiP, already widely developed elsewhere, in a style aimed at a wider audience than just academic colleagues, reinforced by the inimitable illustrations of Simon Kneebone, who knows so well to make complex ideas intelligible in a few delightful strokes..."Bernard Hubert, Ecologist, INRAE, France, Editor-in-Chief of Natures Sciences Sociétés"The Hidden Power of Systems Thinking: Governance in Climate Emergency is a persuasive, lively book that shows how systems thinking can be harnessed to effect profound, complex change… will be inspiring reading for students of systems thinking that want to understand the application of their methods, specialists in change management or public administration, activists for 'whole system change' as well as decision-makers wanting to effect challenging transformations. This book is for anyone with the ambition to create a sustainable and fair world." Kevin Lindsay, New Books Network (Podcast | Ray Ison and Ed Straw, "The Hidden Power of Systems… (newbooksnetwork.com))Ison & Straw (2020) Book Launch Thursday 16th April 2020 –see https://www.youtube.com/watch?v=f3Q-YLKoIQ8 or Facebook https://www.facebook.com/watch/?v=1047656372294551 ASC 2020 Global Conversation – Session ASC01 Panel Theme 1: Governing in the time of COVID and our climate emergency based on The Hidden Power of Systems Thinking – Governance in a Climate Emergency by Ray Ison and Ed Straw - https://asc-cybernetics.org/asc-2020-global-conversation-session-asc01/ Ison RL et al (2020) The Hidden Power of Systems Thinking. Australian Book Launch by Prof. The Hon. Bob Carr, former Premier of NSW. Tuesday 20th October See: https://uts4climate.uts.edu.au/systems-thinking/ Also: https://uts4climate.uts.edu.au/q-a/https://mailchi.mp/centreforpublicimpact.org/thank-you-for-reimagining-government-over-breakfast-with-us?e=d7a784ac13 "In this book, Ison and Straw make a strong case for the value of thinking and acting systemically as a means to ‘create ways of appreciating the complexity in a situation and of designing actions that facilitate change’. They illustrate their argument with examples of change–those that take systemic approaches and those that do not–and make proposals for improvement that range from adopting small cognitive and behavioural differences to applying radical principles to change national institutions and practices. The sub-title highlights climate change but, whilst a continuing theme of the book concerns addressing the dangers arising from humankind’s actions toward the environment, much of the text concerns systems thinking and government activity in a wider range of policy areas."George Boak, York St John UnniversityTable of ContentsAcknowledgements, List of Figures, Tables and Boxes, List of Abbreviations, Preface, 1 Introduction: Crafting a Viable Future, Part 1 The Failure of Governance and Governments, 2 Why Governance Systems Are Failing, 3 Preferential Lobbying and Emergent Failure, 4 What is Missing from Current Governance Models, Part 2 What is Systems Thinking in Practice? 5 Examples: Health Services, Flood Defence, Meetings, 6 Investing in Systems Thinking in Practice Capability, Part 3 Using Systems Thinking in Practice for Governing, 7 Reinventing Governance Systems, 8 New Practices and Institutions for Systemic Governing, 9 Why and How Constitutions Matter, 10 Making Beneficial Change, 11 Principles for Systemic Governing, 12 What Next? Appendices, 1 Two Lives Invested in Systemic Sensibility, 2 Glossary, Index

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Book SynopsisSince its publication in 2006 as Fifty Key Thinkers on Development, this invaluable reference has established itself as the leading biographical handbook in its field, providing a concise and accessible introduction to the lives and key contributions of development thinkers from across the ideological and disciplinary spectrum. This substantially expanded and fully updated second edition in the relaunched series without the numerical constraint includes an additional 24 essays, filling in many gaps in the original selection, greatly improving the gender balance and diversifying coverage to reflect the evolving landscape of development in theory, policy and practice.It presents a unique guide to the lives, ideas and practices of leading contributors to the contested terrain of development studies and development policy and practice. Its thoughtful essays reflect the diversity of development in theory, policy and practice across time, space, disciplines and communTable of ContentsAdebayo Adedeji (1930–2018) Irma Adelman (1930–2017) Anil Agarwal (1947–2002) Elmar Altvater (1938–2018) Samir Amin (1931–2018) Alice Amsden (1943–2012) A.T. Ariyaratne (1931–) Jagdish Bhagwati (1934–) Piers Blaikie (1942–) James M. (Jim) Blaut (1927–2000) Norman Borlaug (1914–2009) Ester Boserup (1910–1999) Harold Brookfield (1926–) Fernando Henrique Cardoso (1931–) Michael Cernea (1934–) Robert Chambers (1932–) Hollis B. Chenery (1918–1994) Diane Elson (1946–) Arturo Escobar (1952–) Frantz Fanon (1925–1961) Fei Xiaotong (1919–2005) Andre Gunder Frank (1929–2005) Paolo Freire (1921–1997) John Friedmann (1926–2017) Celso Furtado (1920–2004) Mohandas (Mahatma) Gandhi (1869–1948) Susan George (1934–) Alexander Gerschenkron (1904–1978) Jayati Ghosh (1955–) Eduardo Gudynas (1960–) Dag Hammarskjöld (1905–1961) Gerald K. Helleiner (1936–) Albert O. Hirschman (1915–2012) Philippe Hugon (1939–2018) Richard Jolly (1934–) Naila Kabeer (1950–) Michał Kalecki (1899–1970) Inge Kaul (1944–) Akhtar Hameed Khan (1914–1999) Charles Poor Kindleberger (1910–2003) Sir William Arthur Lewis (1915–1991) Michael Lipton (1937–) Reverend Thomas Robert Malthus (1766–1834) Mao Zedong (1893–1976) Karl Marx (1818–1883) Manfred Max-Neef (1932–) Terence Gary McGee (1936–) Gunnar Myrdal (1898–1987) Kwame Francis Nkrumah (1909–1972) Ragnar Nurkse (1907–1957) Julius Kambaragwe Nyerere (1922–1999) Elinor Ostrom (1933–2012) François Perroux (1903–1987) Karl Polanyi (1886–1964) Raúl Prebisch (1901–1986) Aníbal Quijano (1928–2018) Joan Robinson (1903–1983) Walter Rodney (1942–1980) Paul Rosenstein-Rodan (1902–1985) Walt Whitman Rostow (1916–2003) Aruna Roy (1946–) Ignacy Sachs (1927–) E.F. (Fritz) Schumacher (1911–1977) Dudley Seers (1920–1983) Amartya Kumar Sen (1933–) Hans Wolfgang Singer (1910–2006) Frances Stewart (1940–) Joseph Stiglitz (1943–) Paul Patrick Streeten (1917–2019) James Tobin (1918–2002) Mahbub Ul Haq (1934–1998) Swami Vivekananda (1863–1902) Wang Hui (1959–) Eric R. Wolf (1923–1999) Peter Worsley (1924–2013)

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Book SynopsisThe fourth edition of Applied Organizational Communication provides a current, in-depth analysis of the theories and practices critical to understanding organizational communication concepts in a global environment.This new edition has been thoroughly updated and revised to reflect the most current organizational communication theory and research, and includes new information on the use of technology, incorporated throughout. Additional features of this text include: Extensive real-life examples that establish links between organizational communication and perceptions, theory, networks, and symbolic behaviour. Theory-based consulting approaches that enhance abilities to link issues with actions. Grounding in transactional communication and advanced systems approaches. Macro and micro analyses of key topics and issues. As an accessible and practical examination of organizational communication,Trade Review"Harris…does a good job in summarizing the field and its literature." —PR Update"The author astutely blends research from academic journal articles and monographs with the admonishments of how-to books, articles from trade magazines, and stories from the daily newspapers, so that we lose the sense of priority among the sources. This creative integration of academic research reports what the popular press contributes to our organizational behavioral knowledge base." —Contemporary Psychology"Thomas E. Harris, in Applied Organizational Communication, earnestly addresses this question by describing organizational communication as a diverse cultural process that is subject to change. He offers what appears to be an upper level undergraduate textbook that is wide-ranging, concrete…Harris accomplishes what he sets out to do. Students, scholars, and practitioners can tap into his resourceful text to begin their immersion into the realm of organizational communication study." —American Communication JournalTable of Contents1. Adopting a Perspective 2. Perception and Paradigms 3. Understanding Organizations: An Overview of Management and Organizational Perspectives 4. Verbal Communication 5.Nonverbal Communication 6. Networks and Channels 7. Symbolic Behavior 8. Listening 9. Effective Interpersonal Communication in Organizations 10. Small Group and Team Communication 11. Effective Leadership in Organizations

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Book SynopsisCapitalism and its Critics offers an accessible account of major theories of capitalism from the industrial revolution to the present day. The book provides a comprehensive account of the economic and social thought of key theorists from Adam Smith and Karl Marx to David Harvey and Thomas Piketty.Capitalism has long been the subject of passionate debate, and today such contestations are perhaps more timely than ever. For its advocates, capitalism brings democracy and freedom and is the cornerstone of modernity and of progress. For its critics, capitalism is based on the exploitation of labour and is responsible for the destruction of the environment as well as colonialism. Whether capitalism survives the century, or whether an alternative social system emerges, may very well determine the fate of humanity. Capitalism and its Critics gives a comprehensive critical analysis of the most important theorists of capitalism, including Adam Smith, Karl Marx, MaTrade Review"Amid so much empty rhetoric and shallow theory about capitalism, pro and contra, Delanty and Harris have provided us with a book that is as lucid as it is incisive. Understanding capitalism as an intrinsically historical phenomenon, they trace its development as a concrete historical formation but also explore the evolutions in theory that have sought to understand it. This is a book that should be read widely especially by those today who would seek to create a politics to confront the destructive effects of capital."Michael J. Thompson, Professor of Political Theory, William Paterson University, USA"This outstanding book is a comprehensive guide to theories and critiques of capitalism, by two leading critical theorists."William Outhwaite, Emeritus Professor of Sociology, University of Newcastle, UK"In concise and clear prose, Delanty and Harris line up all the great authors of the past to understand the past, present and future of capitalism. This is the book you need if you want to anticipate the coming crash!"Frederic Vandenberghe, Professor of Sociology, Federal University of Rio de Janeiro, BrazilTable of ContentsIntroduction: Capitalism, Crisis and Critique 1 From Smith to Marx: Marx’s Critique of Capitalism 2 Weber and the Iron Cage of Modern Capitalism 3 Schumpeter and Capitalist Crisis 4 Karl Polanyi and the Moral Critique of Capitalism 5 F. A. Hayek and the Emergence of Neoliberalism 6 The Rise and Fall of Organized Capitalism: J. M. Keynes and Social Liberalism 7 The Frankfurt School: Capitalism, Reason and Desire 8 Late Capitalism and Capitalist Crises 9 The Hidden Abodes of Capitalism: Environment, Gender, ‘Race’ 10 Neoliberalism Triumphant: The New Spirit of Capitalism, Networks, Globalisation 11 The Financial Crisis and Austerity Capitalism: Responses from Thomas Piketty and David Harvey 12 The End of Capitalism: Contemporary Critiques of Capitalism

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